From the Paciello Group , a Vispero company and Laura Miller – Jul2020 — A post-COVID world has accelerated the adoption of a variety of technologies that provide customers and users with a contactless self-service experience. For example, contactless purchasing – historically used to describe the ability to pay via options such as Google Pay or Apple Pay – enables a user to wave a card or phone in front of a reader without touching it to complete the transaction. More broadly, though, contactless means providing a completely touchless self-service experience through the use of voice, biometrics, or other technologies.
Why are we talking about contactless kiosks?
A fully contactless kiosk doesn’t require a user to touch the screen or input devices to interact. In an effort to reduce the transmission of COVID-19, kiosks have seen a bit of pushback as spreading germs and bacteria when multiple users interact with the kiosk without cleanings in between. Even with the concerns about surface transmission, kiosks are still a better option than person to person interaction, protecting both users and employees from contracting COVID-19.
Touchless Technology Enables a contactless kiosk or touchless kiosk experience
There are a variety of technologies that can be employed to allow users to limit or eliminate their physical contact with a kiosk. Note that kiosks should offer multiple accommodations to allow for various types of disabilities – a contactless kiosk that requires only gestures is useless to someone who cannot move their arms.
Another useful reference is here onsite and is the Touchless News page.
More Contactless Touchless Kiosk Information
- >Creating Opportunities Beyond Touchless – KioWare
- >Touchless Kiosk Interview at FinTech conference
- Contactless Touchless Using Your Eyes – Pyramid
- How a Touchless Kiosk Interface Fits Into Your Business
- Brochure PDF – Going Touchless
Contactless Touchless Kiosk Video Examples