Kiosk Mode Windows 10 Troubleshooting Common Problems

By | December 16, 2020
windows kiosk mode troubleshooting

windows kiosk mode troubleshooting

Microsoft Blog Link on Kiosk Mode and Windows 10

Editors Note:  As much as we appreciate Microsoft supporting some sort of kiosk mode we can’t help but wish they could recommend “assistive” products like KioWare and Sitekiosk which eliminate the “learned my lesson” or didn’t.  Companies who have spent years analyzing and dealing with the situation have a much more robust, time-saving and cost-effective solution. There are more complex solutions such as Nanonation and 22Miles which can also be used depending on the situation.

Over the last 25 years we have seen repeated recurring cycles of company network technicians bored with their current tasks and deciding that by reading a few articles and running a test on their PC that they are perfectly knowledgeable.  No offense but one critical credential for any supplier/provider is “how many times have you been hacked?”.  Unless you have been hacked, repeatedly, you are essentially a neophyte.

Finally, no offense but it is worth considering Android for in-house locked down access. Active Directory is one vector to consider eliminating.

From KioWare — Two big gotchas of browser Kiosk Mode is user session management and crash management.

On a public use self-service kiosk, it is important that any trace of the previous user be deleted when done (cookies/cache/files).  It is also important for the application to reset to its start page for the next user.  While the web content could be programmed to do both of these, they usually do not.  KioWare fully handles these issues as well as additional user session functionality.

While certainly more commonplace when web content used Flash that leaked memory and crashed after x hours, it is still common for web content to not be stable over long periods of time.  KioWare has a service that runs in the background that does nothing but ensures that KioWare and the application is happy.  Restarting or rebooting when they are not.

And also, depending on the application, there are other gotchas, but these two are the big ones.

 

From SiteKiosk —  Microsoft provides a basic lockdown solution that misses many key features that kiosk software like SiteKiosk provides for a successful deployment of kiosks, public computers and digital signage screens.
Different devices in public locations require different designs and layouts.  Kiosk software like SiteKiosk come with different layouts, customizable browser designs and a design tool to create custom user interfaces without programming skills. Microsoft’s kiosk solution might require you to consult with a web developer if you require a certain design of your start screen. 
Especially for larger deployments and for managing interactive screens, a Cloud-based remote management, monitoring solution adds value for administrators to remotely update the configuration and the content on the remote clients without local human intervention. Similarly, important information, notifications and logs can be accessed by administrators remotely.
Kiosk software adds necessary system monitoring and maintenance features out-of-the-box. A software watchdog feature in SiteKiosk monitors the system and restarts it within seconds if needed. 
To protect business and user data, kiosk software like SiteKiosk also provides a session reset feature to reset the system after a pre-configured idle time and/or upon clicking a logout button by the user. 
All browser and application windows will be closed, all user traces will be deleted (history, cookies, and cache), and the SiteKiosk browser returns to the Start Page.
Most kiosk software products and remote management solutions for kiosk systems can be tested before purchasing. 

Setup Windows 10 kiosk device by Endpoint Manager

You will need to follow the steps in Microsoft document about “Deploy Microsoft Edge Legacy kiosk mode” (1-17-2020). In short, you would need to create the following:

  • a device restriction profile with Edge browser settings
  • a Windows 10 platform, kiosk configuration profile with the applications to be run by Windows Kiosk Device.

Examples of Kiosk Configuration Profile:

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The easiest way to configure the application launched in Kiosk mode is using AUMID application as shown:

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You may want to check one application as the default app and it will be automatically launched at sign-in time.

 

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Besides the Troubleshooting guide from Microsoft document, Troubleshoot kiosk mode issues.

I have observed the other common setup problems, which prevent Windows 10 Kiosk mode from working properly.

 

WINDOWS 10 KIOSK SETUP COMMON PROBLEMS

  1. Incorrect Local Sign in Account Name.
  • Whatever sign-in account we configured in Kiosk Profile, that account has to be accessible at targeted kiosk device.
  • If we set up the Kiosk Profile with local sign in account, it has to be existed as local account in targeted windows 10 device,

In the following example, the “LocalKioskUser” account in profile matching to the Computer Management – User account named LocalKioskUser on target kiosk device:

thumbnail image 6 of blog post titled MEM – Windows 10 Kiosk Troubleshooting Common Problems

 

  1. Local Kiosk Account is member of the local “Administrators” group

The sign-in local account must not be a member of the Administrator group.

If it is, windows will operate in normal mode.

  1. Edge Chromium is installed instead of Edge Legacy

You will need to uninstall Edge Chromium because the engine which runs the Windows Kiosk Configuration Profile is originally designed for Edge legacy.

This may change in the short future but up to this point of time, you have to use Edge legacy for Windows 10 Kiosk mode. (For more information on Edge Chromium vs Edge Legacy, you could read another article here)

 

  1. There is mismatch in “Use Microsoft Edge kiosk mode” setting in the Device Restriction Configuration Profile and Kiosk Configuration Profile. You need to configure these 2 profiles in accordance with each other.
  2. By default, the “Device restrictions” configuration profile has the value of “Use Microsoft Edge kiosk mode” is set to No:

thumbnail image 7 of blog post titled MEM – Windows 10 Kiosk Troubleshooting Common Problems

Changing the “Use Microsoft Edge kiosk mode” to the appropriate kiosk option matching with the Kiosk Configuration Profile as shown in the following example image:

thumbnail image 8 of blog post titled MEM – Windows 10 Kiosk Troubleshooting Common Problems

 

  1. Autopilot Profile is missing If you deploy image by Autopilot.

It is used for initial kiosk setup, no specific setting is required but the profile itself.

  1. Reboot is not proceeded on kiosk device after a change in kiosk profile setting.

 If all of the above configuration settings are setup correctly and kiosk mode is still not working as  expected, the Device may need to be synchronized with Endpoint Manager and reboot to have kiosk profile updated with new setting change.

 

Result example, Windows 10 Kiosk with Bing Weather autolaunch.

  • Sign-in as localkioskuser

thumbnail image 9 of blog post titled MEM – Windows 10 Kiosk Troubleshooting Common Problems

  • After about 2 seconds, the Bing Weather will be automatically launched as shown:

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  •        After about 3 to10 seconds, the Bing Weather detail screen will be impressively shown.

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  • To get other apps, you could move your mouse to the top right corner to close the current app, and then, open another one.

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To Repurpose kiosk devices:

Once the assigned access feature, (kiosk mode) with multi-app configuration is applied on the device, certain policies are enforced system-wide, and will impact other users on the device. You will need to reset to factory default or reimage devices to clear all the policies.

 

Running Windows 10 Kiosk by Edge Chromium

An initial set of kiosk mode features are now available to test with Microsoft Edge Canary Channel, version 87. You can download Microsoft Edge Canary from the Microsoft Edge Insider Channels page as shown here:

 

 

Author: News Editor

Kiosk manufacturer experience since 1993. Engineer for Verizon Bill Pay kiosks while at KIS in Colorado. Extensive device knowledge for printers, scanners, currency, PCI, ADA, touch screen technology, outdoor, biometrics such as fingerprint and IRIS. Runs and manages the current kiosk association, KMA. Works with U.S. Access Board on ADA and accessibility. PCI SSC participating organization. Member of National Retail Federation (NRF) and National Restaurant Association.