Monthly Archives: December 2015

NEXTEP SYSTEMS Self-Order Software

NEXTEP SYSTEMS joined as a charter member of the Kiosk Industry Group in 2015.  A profile of NEXTEP follows: The NEXTEP Advantage: Single platform software eliminates the headaches and costly interfaces necessary with legacy solutions. Our cloud based technology reduces hardware needs and associated costs while giving operators a web based tool to manage their concept from anywhere.… Read More »

Smart Safe Case Study

ArmorSafe and OptConnect Case Study Transcript: The idea most people begin within they think they need to get a safe is to protect against external theft. Increasingly the threat is actually also internal theft. The hallmark of a smart safe is the inclusion of bill validators which count and validate that the currency is in fact good. The… Read More »

Kiosk Software – New SiteKiosk for Windows

SiteKiosk is now available with Windows 10 and Chrome support. Miami, December 23 — The latest release of SiteKiosk Windows supports Windows 10 and features a Chrome-based browser with customizable browser toolbar, a content filter with top-level domain filtering, a new onscreen keyboards with size-adjustment option and more.  Free trial  available at www.provisio.com PROVISIO’s kiosk software, SiteKiosk, locks down… Read More »

Banks Reject New York City IDs, Leaving ‘Unbanked’ on Sidelines

More than 670,000 people have obtained the identification cards since the program began in January. One of the program’s goals is to help many of those people obtain bank accounts.  But some of the biggest banks in the city — including JPMorgan Chase,Bank of America and Citigroup — will not accept the cards as a primary source of identification, even though their federal regulators and some smaller banks have approved their use.

Source: mobile.nytimes.com

Good article on unbanked in New York, Thanks Kirk at ARCA!

Diebold Venture With Inspur Provides ATMs & Kiosks To China

NORTH CANTON, Ohio, Dec. 18, 2015 /PRNewswire/ — Diebold Forms New Joint Venture With Inspur, One Of China’s Leading IT Companies, To Provide ATMs And…

Source: www.prnewswire.com

NORTH CANTON, OhioDec. 18, 2015 /PRNewswire/ — Diebold, Incorporated (NYSE: DBD) today announced it is forming a new joint venture with a subsidiary of the Inspur Group, a Chinese cloud computing and data center company, to develop, manufacture and distribute financial self-service solutions in China.  Inspur will hold a majority stake of 51 percent in the new joint venture, which will be named Inspur Financial Information Systems, Ltd.  The joint venture will offer a complete range of self-service terminals within the Chinese market, including automated teller machines (ATMs). Also, Diebold will serve as the exclusive distributor outside of China for all products developed by the new joint venture, which will be sold under the Diebold brand. 

In addition, to support Diebold’s services-led approach to the market, Inspur will acquire a minority share of Diebold’s current China joint venture.  Moving forward, this business will be focused on providing a whole suite of services including installation, maintenance, professional and managed services related to ATMs and other automated transaction solutions. 

Inspur Group is an $8 billion Chinese multinational information technology provider headquartered in JinanShandong,China, with more than 70 years in business.  The company specializes in IT hardware and software, and is a leading self-service kiosk manufacturer for major financial institutions in China.  Inspur’s clients and business partners also include LG, IBM, Cisco, Microsoft, VMware and Micron.

“Partnering with Inspur enhances our competitive position and deepens the relationship with our customers in China,” saidAndy W. Mattes, Diebold president and chief executive officer.  “Inspur’s strong reputation as a leading China IT company with a global footprint allows our new joint venture to bring more innovative solutions to China’s financial institutions and strengthens Diebold’s go-to-market strategy in this important market.  We look forward to re-igniting growth in China and are excited to work with Inspur to sell a complete suite of self-service products and related services.” 

“We are very happy to enter into this venture with Diebold, a well-respected global leader in financial self-service solutions, to continue growing our own presence in this market in China,” said SUN Pishu, president and CEO of Inspur Group.  “Inspur is one of the fastest-growing self-service technology providers in China.  Combining both company’s technology, sales expertise and existing presence in China will be of great value, both to our clients and our respective businesses.” 

Upon closing the agreement, Diebold will appoint a chairman of the new joint venture, while Inspur will appoint a chief executive officer for the business to lead day-to-day operations. The agreement is anticipated to be finalized in mid-2016, pending regulatory and other approvals, with plans to begin manufacturing and distribution activity immediately after regulatory approvals. 

Quick Serve Restaurant Kiosks

From the Olea Blog DECEMBER 14, 2015 WIN MILLENNIALS WITH QUICK SERVE RESTAURANT KIOSKS The next game-changing technology in the quick serve restaurant (QSR) industry is Quick Serve Restaurant Kiosks. These devices are capable of increasing sales by up to 15% and significantly reducing operating costs by eliminating the need for staffing a cashier at the drive-thru window.… Read More »

Kiosk Remote Monitoring Update

Updated tutorial and resources: Kiosk Remote monitoring software comes in many configurations. Alerts, remote access, PC diags, activity, reports customized or not. Very strong systems.  Here are some considerations: 

  • Heartbeat (is it up or down?)
  • Statistics on usage
  • Custom reports
  • Configuration of behaviour
  • Reconfiguration
  • Remote access client
  • Patch management
  • Batch updates
  • Batch enrollments
  • 3G or 4G redundancy
  • Backups (now you need security)
  • Remote power cycle
  • Physical access to machine internally
  • Cash or currency involved?

Source: kioskindustry.org

How to Create a DIY Kiosk (aka cheap kiosk)

Small business owners recognize the value of self-service because it allows them to serve more customers with minimal staffing overhead. This article gives you the components to piece together a very economical do-it-yourself kiosk for your small business or startup for under $1000 Source: blog.kiosksimple.com The Components That Make Up Your “Cheap Kiosk” Firstly, I want to clarify that when I say… Read More »

Parking Kiosks – Hartford Tests Two Options For Parking: Meters vs. Kiosk

The city’s parking authority is replacing its kiosks, and drivers will now have input into how they pay for their parking. The authority has unveiled two new options — an old school-looking meter that takes coins and credit cards but is mobile friendly, and an upgraded kiosk that runs off solar energy but is faster than the current machines. These kiosks also work with mobile devices..

Source: www.courant.com

The kiosks mirror the style offered in West Hartford, where motorists enter their license plates into the machine when paying for parking. This eliminates the need for a paper sticker, Hartford Parking Authority CEO Eric Boone said.

Boone said the authority dismisses 100 to 150 parking citations a month because drivers misplace their stickers but are later able to produce them.

The public is invited to share their preference by filling out a survey on the authority’s website, www.hartfordparking.com, or by visiting the group’s Facebook page.

CrossChx debuts Queue electronic check-in for hospitals

Fast-growing Columbus startup CrossChx Inc. this week debuted Queue, a digital check-in system for hospital waiting rooms that reduced wait times by 80 percent at test hospitals. It synchronizes with the company’s system for securely uniting and correcting a patient’s medical records linked to a fingerprint. Next year the company plans a mobile health-data app, all towards creating an “Internet” for health records with each patient serving as an IP address.

Source: www.bizjournals.com

DU adding more convenient bill payment kiosk

Decatur Utilities customers soon will be able to pay their bills through a kiosk that will be located outside the Central Parkway Southwest facility, where customers can also pay inside.

Source: www.decaturdaily.com

“Over 10,000 customers come inside to pay their bills each month right now,” Baker said. “We’re hoping about 30-40 percent of those customers will go to the kiosk. It’s another way we can make paying their bills more convenient for customers.”

Customers will be able to pay with cash or check with no fee. Credit and debit card users will be charged a $3.95 fee.

Baker said long-term plans include adding a kiosk inside the building and possibly putting one in a public location in the city so customers don’t have to drive to DU, Baker said.

Kiosk Trade Association Gains Three Key Members to Strategic Advisory Board

Crane, ARCA, and OptConnect join Kiosk Industry Group Kiosk Industry Group, the Kiosk manufacturer and vendor trade association, officially announced today the appointment of three key members to its Strategic Advisory Board.  The key members include Crane Payment Innovations cash and coin acceptance based in Toronto, ARCA, a cash automation company based in Mebane, NC and OptConnect , a division of Grant Victor and… Read More »

European Vending Association Elects Officers At AGM

From Vending Times European Vending Association Elects Officers At AGM, Hails Response To First-Ever EVEX Tim Sanford [email protected] Held in conjunction with EVA’s 2015 Annual General Meeting here, EVEX, dubbed the “Wow vending experience,” was set up in the extensive shopping area of the María Zambrano railroad station, a terminus of the Alta Velocidad Española high-speed rail service.MALAGA, Spain… Read More »

Mobile device BYOD management vs kiosk software KioWare

When securing and locking down kiosks or mobile devices, is kiosk software or mobile device management more beneficial? It depends on the context.

Source: www.kioskmarketplace.com

One way MDM is moving into that industry is via the tablet. “When tablets arrived, it was a natural addition to, or replacement of, the smartphone. Quickly, it became clear that tablets could also be used by a much broader segment of staff on tasks within the workplace,” said James Kruper, president of KioWare. “For example, sales staff in a retail store can wander around the store with a tablet helping customers.”

This pushed tablets into a category Kruper calls a “purposed device,” since it is a device that is utilized for a specific purpose, within certain security parameters. Hence, it would make sense that MDM would begin to push into the self-service market, but also kiosk software could also move into the smartphone MDM market, according to Kruper. Purposed devices lay in between self-service and mobile device management.

There are still a few primary differences between the two markets. First of all, most self-service kiosks are made for use by the general public whereas a purposed device is usually meant to be utilized by an employee or owner during hours of operation. Second, many kiosks utilize peripherals in a manner that MDM devices have not adopted yet. Some examples of this include magstripe readers, printers, RFID scanners, cash dispensers and so on. In order to perform this task, the kiosk needs an interface to communicate with the devices.

“MDM vendors will need to add self-service capability to their MDM architecture, and the risk is that it will become a clunky add-on that performs poorly,” Kruper said. “MDM can be a viable option in the purposed device market, but in the true kiosk/self-service market, they are the new kids on the block and need to prove they can provide 24×7 security as well as device integration and monitoring.”

The key question that emerges from this discussion is whether MDM will ever be able to displace kiosk software. For purposed devices, it could go either way, according to Kruper. If keeping the device locked down is more important, then kiosk software might be more beneficial. On the other hand, if you need to be able to change the settings and update the device often, then MDM might offer more freedom.

“In the kiosk/self-Service market, if it is a public facing kiosk expected to run unattended and for long periods of time, then it is hard to beat kiosk/self-service solutions designed and tested specifically with that intent,” Kruper said. “In the spectrum that is corporate device management, consider that BYOD is on one side of the spectrum where there is a high level of freedom but little/no control, MDM is in the middle,

and kiosk software would be to the right where there is a high level of restricted behavior allowing for stronger security and tight control of the device.”

Utility service payment kiosks coming to Cleveland & PSC

Technology is coming to town — though it won’t be home for Christmas — for Cleveland Utilities customers who like the idea of paying their monthly bills at any time day or night, and any …

Source: clevelandbanner.com

Kiosk liability remains with the machine’s owner; in this case, U.S. Payments Transaction Management Systems. By contract agreement, CU does not assume liability.

In answer to questions by Cleveland Mayor Tom Rowland, who represents the City Council on the utility governing body, Stinnett said CU’s drive-through business is determined by the day of the week and the time of the month.

He said some 100 CU customers used the drop box during the Thanksgiving holidays. By comparison, 11,000 utility payments were made online or by telephone over the same holiday period.

“We’re finding our customers want to be involved in the technology side,” Stinnett said. “The friendlier we make it for them, the easier we make it … the more accepting they are.”

Bart Borden, vice president of CU’s Electric Division, said TVA reports about a 6 to 7 percent energy savings among those power distributors that use a prepay system.

Kiosk Archives

Kiosk Archives kiosks.org was first official kiosk industry site devoted to kiosk developers, manufacturers, deployers and yes, even vendors… Here is where we have links to Archive content. Here are links to earlier content prior to this site: Primenet : this was the original iteration of site which was driven by the comp.infosystems.kiosks Usenet newsgroup that Craig Keefner… Read More »

Vending Kiosk – Goldstur Launches Jewelry Exchange Kiosks

Goldstϋr has deployed its automated kiosks for converting old or unwanted jewelry into cash or gift cards, in an agreement with Supervalu banner Cub Foods.  Goldstϋr kiosks are now in place at Cub stores in the Minnesota cities of Silver Lake, Stillwater, Midway, Coon Rapids and Apple Valley. 

Source: www.progressivegrocer.com

Consumers can exchange their gold or silver jewelry for cash or gift cards in a secure and accurate process. For the retailer, this approach represents a new form of revenue that Goldstϋr can capture in addition to generating additional store traffic. Moreover, it can be a hedge against declining revenues from other in-store services.
 
The process takes two minutes and a $2 appraisal fee, with offers based on commodities market prices that are updated every hour. Consumers can choose from a cash receipt or store gift card as payout. If the consumer decides not to accept the bid as shown on the kiosk screen, they can simply decline the offer. 

Whitepaper – How Safe is your Smart Safe?

How Safe is your Smart Safe? OptConnect offers machine to machine wireless service for Smart Safes, ATMs, Kiosks, Digital Signage, Facility Management, and many other industry sectors. Rather than simply providing hardware or network service, OptConnect offers a completely managed service designed to make your data connection simple and reliable. Anyone used to dealing with a large amount… Read More »

Tithing Kiosk – Moorhead church sets up ‘Giving Kiosk’ and sees big results

It’s the season of giving and as you look for that spare change in your pocket or purse, a local church is providing another option for you to give.

Source: www.valleynewslive.com

And the kiosk has been more than successful.

“Out of our overall giving, over 40% is digitally,” Dornfeld says. “Either through our giving kiosk or people that have it automatically coming out of their checking or their savings or their credit cards. Couple times a month, monthly or however else they want to do it.”

Holiday shopping season malware targeting

New sophisticated software takes advantage of lack of end-to-end encryption in many retailer backends and getting card data, including EMV, from consumers. Cyber criminals never sleep.

Source: www.theexaminer.com

This new ModPOS malware has taken advantage of a flaw in the internal in-store processing of debit and credit transactions still using magnetic stripes as well as using the new EMV Chip and Pin cards; the processing flaw, now known to the retail industry, is that the internal processing systems utilized by many major retailers does not support end-to-end encryption, and does not also properly encrypt data in memory, allowing that data to be captured and sent to distant cyber crooks. According to iSIGHT, “Criminals can then reuse card data, even from EMV cards, to make online (card-not-present) transactions.”

Virtual Concierge Kiosk – Ponzi scheme case

A Jupiter-based Virtual Concierge business was either a Ponzi scheme that defrauded 1,800 investors out of $81 million or it was a legitimate enterprise started by an innovator with a great idea.

Those were the two scenarios 14 jurors heard Tuesday in attorneys’ closing arguments in federal court in West Palm Beach.  Joseph Signore,…

Source: protectingyourpocket.blog.palmbeachpost.com

The Signores’ company JCS Enterprises, and Schumack’s firm TBTI sold 22,547 kiosks to investors. The kiosks were to be placed at hotels and other venues to provide people information and coupons and allow them to access services such as remotely ordering food.

Assistant U.S. Attorney Steve Carlton told jurors, “I told you this was a case about lying to people in order to get their money. I told you it was all one big fat lie.”

Carlton said the two “big lies” investors were told was that electronic kiosks they purchased for about $3,000 each would be placed in various venues such as casinos and that investors would receive $300 a month for 36 months from advertising revenue.

In reality, Carlton said, testimony during the trial that lasted over a month showed that only 182 of the Virtual Concierge machines were manufactured and only 84 were ever in operation. The company started in 2011 had a mere $21,000 in advertising revenues.

Shinhan Bank launches unmanned ID system

Shinhan Bank has launched a new digital banking system that allows users to authenticate themselves without visiting a bank window.The bank’s move reflects the ever-intensifying competition in the mobile banking sector, as well as the entry of Internet-only banks next year.The bank presented Wednesday “Sunny Bank,” a mobile platform that allows users to open an account through mobile authentication, and Digital Ki…

Source: www.koreaherald.com

“What marks our system is that it may authenticate the user even without an identification card or other documents,” said the bank’s president Cho Yong-byeong.

“Users can easily make financial transactions after working hours, and the bank can save operating costs and improve the quality of the services.”

For instance, those who have lost their debit card over the weekend or have to increase their transaction amount limit urgently may visit a nearby Digital Kiosk instead of waiting until Monday for bank windows to open, according to officials.

The bank currently operates 24 Digital Kiosks in the metropolitan area and is planning to expand the number and the geographic range. The service is available from 9 a.m. to 9 p.m. on weekdays and from noon to 6 p.m. on weekends and holidays.

ChargeItSpot Adds Loyalty Program Integration to Phone Charging Stations

New line of phone charging stations incorporates card scanner feature allowing retailers to offer complimentary phone charging exclusively for loyalty members
Philadelphia, PA (…

Source: www.benzinga.com

The charging stations feature a built-in card scanner that enables complimentary phone charging as an exclusive benefit for loyalty card members. The technology also enables clients to collect and append opt-in data – like email addresses and phone numbers – from loyalty members.

Retailers and mall operators aren’t the only ones able to benefit from this next generation of charging kiosk. Casinos, stadiums, and any brand with a loyalty or membership program are prime targets for this new technology. The kiosks can also help drive new loyalty sign-ups. If a customer is not an existing loyalty member, the touchscreen will direct them to the nearest on-site location where they can sign up to become a member, and then get a free phone charge.

Kiosk research – Airport Kiosks Market 2015-2022

Research on demand — The global airport kiosks market was valued at US$ 248.7 Mn in 2014 and is forecast to grow at a CAGR of 16.1% from 2015 to 2022 reaching a value of US$ 8151 Mn in 2022. 

The growing demand for self-service among the passengers is one of the major factors which is bolstering the growth of airport kiosks market worldwide. This is primarily supported by rising passenger traffic, which is encouraging airport passengers to increasingly look for various self-service solutions such as self-boarding, check-in, bag recovery, document scanning, and flight re-booking at the airports. Additionally, the market’s growth is accelerated by rising IT spending on airports because of increasing airport privatization. 

The global airport kiosks market growth is currently restricted by the deepening penetration of innovative portable computing devices, such as smartphones, iPads, and tablets. These devices are providing more freedom to passengers to get the flight status on demand and flight booking with mobile check-in facilities. The key market players profiled in this report include NCR Corporation, IER SAS, Société Internationale de Télécommunications Aéronautiques (SITA), Toshiba Tec Corporation, Embross Group, Rockwell Collins Inc., Wincor Nixdorf International GmbH, MedinyX Corporation, Fujitsu Ltd., and KIOSK Information Systems. 

The global airport kiosks market has been segmented on the basis of components, applications, and geographical regions. On the basis of components, the market is classified into hardware, software, and services with the hardware segment leading the market in 2014, followed by the services and software segments. Demand for the hardware segment is majorly supported by increasing airport construction around the globe, which is encouraging the deployment of various kinds of interactive kiosks by the airport operators. 

On the basis of applications, the global airport kiosk market is classified into common-use self-service (CUSS), automated passport control (APC), baggage check-in, information, and others which include different retail kiosks and currency exchange kiosks (CEK). In 2014, CUSS led the global airport kiosks market in terms of revenue and is expected to follow this trend until 2022. Similarly, a substantial demand is expected to be seen for applications like APC, retail, and information kiosks owing to growing demand for border management solutions, information regarding flight status, ticket-booking, and on-demand dining facility at airports globally. 

North America headed the airport kiosks market in 2014, holding approximately 37% of the global market revenue share and is expected to continue the same trend during the forecast period from 2015 to 2022. The primary driver for the implementation of kiosks at airports in North America is the steadily rising number of travelers in the region. This is further reinforced by the growing use of APC kiosks at most of the airports in the U.S. Moreover, the rise of new airport development activities and with infrastructure upgrades are propelling demand for kiosks across Europe. 

Pricing:

Electronic (Single User): USD 4795
Electronic (1 – 5 Users): USD 7795
Electronic (Enterprisewide): USD 10795


For more information please click on: 
//www.researchandmarkets.com/publication/m9lbtyq/airport_kiosks_market_global 

The growing demand for self-service among the passengers is one of the major factors which is bolstering the growth of airport kiosks market worldwide. This is primarily supported by rising passenger traffic, which is encouraging airport passengers to increasingly look for various self-service solutions such as self-boarding, check-in, bag recovery, document scanning, and flight re-booking at the airports. Additionally, the market’s growth is accelerated by rising IT spending on airports because of increasing airport privatization. 

The global airport kiosks market growth is currently restricted by the deepening penetration of innovative portable computing devices, such as smartphones, iPads, and tablets. These devices are providing more freedom to passengers to get the flight status on demand and flight booking with mobile check-in facilities. The key market players profiled in this report include NCR Corporation, IER SAS, Société Internationale de Télécommunications Aéronautiques (SITA), Toshiba Tec Corporation, Embross Group, Rockwell Collins Inc., Wincor Nixdorf International GmbH, MedinyX Corporation, Fujitsu Ltd., and KIOSK Information Systems. 

The global airport kiosks market has been segmented on the basis of components, applications, and geographical regions. On the basis of components, the market is classified into hardware, software, and services with the hardware segment leading the market in 2014, followed by the services and software segments. Demand for the hardware segment is majorly supported by increasing airport construction around the globe, which is encouraging the deployment of various kinds of interactive kiosks by the airport operators. 

On the basis of applications, the global airport kiosk market is classified into common-use self-service (CUSS), automated passport control (APC), baggage check-in, information, and others which include different retail kiosks and currency exchange kiosks (CEK). In 2014, CUSS led the global airport kiosks market in terms of revenue and is expected to follow this trend until 2022. Similarly, a substantial demand is expected to be seen for applications like APC, retail, and information kiosks owing to growing demand for border management solutions, information regarding flight status, ticket-booking, and on-demand dining facility at airports globally. 

North America headed the airport kiosks market in 2014, holding approximately 37% of the global market revenue share and is expected to continue the same trend during the forecast period from 2015 to 2022. The primary driver for the implementation of kiosks at airports in North America is the steadily rising number of travelers in the region. This is further reinforced by the growing use of APC kiosks at most of the airports in the U.S. Moreover, the rise of new airport development activities and with infrastructure upgrades are propelling demand for kiosks across Europe. 

Pricing:

Electronic (Single User): USD 4795
Electronic (1 – 5 Users): USD 7795
Electronic (Enterprisewide): USD 10795