Nice video showing the new Olea Kiosks showroom in California. Whenever evaluating providers, for anything, we recommend a site visit. You can see how a company has grown and get a better idea of what type of partner they will be.
As well it is good to see the actual kiosks that have been designed, engineered and delivered. Renderings should not be entire basis for selecting a design.
About Kiosk Design
The best kiosk designs seamlessly blend functionality, aesthetics, and user experience to create a memorable and effective interaction. These designs prioritize simplicity, with intuitive interfaces that guide users through their intended tasks. They incorporate eye-catching visuals, branding elements, and attention-grabbing displays to attract users’ attention. The layout and placement of components are optimized for accessibility and ease of use, with consideration for individuals with disabilities. The best kiosk designs also take into account the environment in which they are placed, ensuring they harmonize with the surrounding space. Overall, the best kiosk designs combine form and function to deliver an engaging and efficient user experience.
HYPERMODULAR™— Standard “Custom Kiosks” from Olea Kiosks
Editors Note: One of the impediments to fast and economical self-service kiosk configurations is when they cross the line between standard and custom. Being able to provide a virtually custom kiosk in a standard kiosk mode is great ability. NRE or non-recurring engineering can easily add $100K (and up to $1M). Delivery times improve by a factor of three. Component costs go down. Everything that can be good about it, is good about it.
LOS ANGELES, Calif., July 13, 2023 (NEWSWIRE) — Olea Kiosks®, the fastest-growing provider of self-service kiosk solutions, has announced its new HYPERMODULAR™ kiosk technology which allows for complex kiosk configurations to be piloted and in-service much faster than a custom designed product.
Olea’s HYPERMODULAR™technology directly addresses the growing challenge of configuring kiosks with complex access control peripherals so governments, businesses, and organizations can tackle their most pressing needs for automation and to expedite time to market.
While the product targets firms requiring access control solutions, other complex kiosk use cases will benefit from this platform. It’s designed to accommodate a host of self-service peripherals including barcode scanners, RFID readers, iris scanners, fingerprint readers, and many more.
“This innovative platform is designed to address common complex requirements with a faster time-to-market and the ability to iterate quickly. In the past, kiosk projects required large upfront CAPEX, complex development, and productization and could take six months to get to a prototype,” added Olea.
With HYPERMODULAR™, Olea has developed a hardware partnership ecosystem where several common components are pre-tested. This is what facilitates faster deployment, improved support, and enhanced innovation.
Olea Kiosks® Inc., is a self-service kiosk solution provider for government, healthcare, hospitality, travel, and entertainment. Its technologically advanced, in-house manufacturing, design, and innovation have made it an industry leader. Headquartered in Los Angeles, California, customers include CLEAR, IDEMIA, Greyhound Lines, Securiport, ACF Technologies, and U.S. Customs and Border Protection. Olea Kiosks can be found wherever high-volume authentications and transactions are required, including 50+ major airports, and premier stadiums across all 5 major U.S. sports leagues.
Linux has emerged as the next incremental step in self-service kiosks (see new hardware options from Elo). Cost has always been a major concern and Windows has run its course at typically $80 license for decent CPU. Android native is free but for purposes of self-service must be customized. Linux offers zero cost and total control. No more wondering if a Windows patch cycle has downed your machine. Another entry is Flex from Google. Several kiosk projects in hospitality have been deployed. With any OS you choose it should come with free built-in remote monitoring designed for kiosks. Originally published on KioWare Kiosk Software website. You can view the original release here.
Linux Has a Strong Future in the Kiosk Industry
8/21/2023
The kiosk industry has been rapidly expanding and evolving in recent years, and as technology progresses, so do the hardware and software platforms that are used to power these devices. Primarily due to a wide range of device support, the Windows OS has long been the leading choice for kiosks; however, Android has been making solid gains in market share recently. We believe that Linux has become a very good OS on which to build a kiosk, and that Linux has the brightest future in the kiosk industry.
In particular, our KioWare OS for Linux® makes it possible to create a kiosk appliance. We have taken a very minimal version of the Debian Linux distribution, added only what’s necessary for a kiosk to run, and integrated KioWare directly into the OS. When the device boots, KioWare loads first and controls any other apps you have configured to be loaded. KioWare is completely in charge, and to exit KioWare is to power down the device. With KioWare, the device has become a kiosk appliance with only one purpose: being a self-service kiosk.
Over the years, Windows OS has become a bulky choice for kiosks. It still holds a commanding lead in device support, but it comes with a lot of operational baggage. With Windows, kiosk software has to spend a lot of effort making sure the kiosk is running efficiently and robustly.
Android has the issue of each hardware manufacturer using their own unique, and sometimes proprietary, low-level OS functions. As kiosk system software, we need low-level access to the OS to provide a safe and robust kiosk solution, and that is challenging when that access varies among hardware manufacturers. Some manufacturers’ APIs are poorly documented or buggy, and others are not available. Fortunately, Samsung, the market leader, does provide quality low-level access to the OS, and our KioWare for Android product supports the Samsung/Knox version of Android. We have integrated the Tinker Board and Raspberry Pi hardware in our KioWare OS for Android product and can add additional Android hardware manufacturers as demand dictates.
iOS has the problem of Apple completely controlling not only the hardware but also the low-level access, and while there are kiosk use cases where iOS works fine, it is not a general-purpose self-service kiosk solution.
Linux has two primary advantages. First, unlike Android and iOS, which are designed to run on specific hardware configurations, Linux is open-source software that works with a wider variety of devices. This makes it easier for kiosk manufacturers and businesses to choose the hardware that best suits their needs and budget, without being limited to a specific set of options. KioWare OS for Linux currently runs on x86-64, Raspberry Pi and ASUS Tinker Board.
The second advantage of Linux is, because it is lightweight and open source, the OS can be designed to contain just the essentials a kiosk needs, and it can easily be modified to enhance security or provide useful features. Windows, Android and iOS come with a lot of extra features, applications, and services that are not necessary for a self-service kiosk deployment. This excess baggage causes performance issues and in the extreme case can cause security issues.
It is worth noting that Linux is already being used successfully in many other sectors, such as healthcare, retail, and industrial automation. With its flexibility, hardware compatibility, and the ability to create customized systems, Linux may very well be the future of the kiosk industry. Only time will tell, but businesses and kiosk manufacturers should keep a close eye on this trend and seriously consider KioWare OS for Linux.
Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.
So What About Devices?
Looking at the new Elo Slates which is also Debian here are the devices supported out-of-the-box (11 total)
Magnetic Stripe Reader (MSR) – Elo P/N: E001002
Fingerprint Scanner – Elo P/N: E134286
GPIO Cable – Elo P/N: E211544
POE Module Kit – Elo P/N: E413396
EMV Cradle for MagTek eDynamo – Elo P/N: E375343
EMV Cradle for Ingenico RP457c (with Audio Jack, BT and USB) – Elo P/N: E586981
EMV Cradle for Ingenico RP457c (with BT and USB) – Elo P/N: E710930
Status Light (Micro-USB Connectivity) – Elo P/N: E644767
Temperature Sensor Pro – Elo P/N: E534879
3D Camera – Elo P/N: E134699
Webcam – Elo P/N: E201494
June 15, 2023 — New updated dates for US Access Board NPRMs for EV and POS. Also, ANSI has just released their new EV standards, which include ADA considerations. Thanks to Steve Taylor with TaylorPOS for reminding us of the NPRM dates.
Note there are two different listings for the EV item. The links provided for the NPRM on electric vehicle charging stations are from two different unified agendas – the Fall 2022 and the Spring 2023 agenda. Please refer to the September 2023 date in the Spring 2023 agenda, as this represents the most recent projected date for publication.
Interesting that the FCC is looking at Conferencing platforms and accessibility. Video conferencing platforms like Zoom, Microsoft Teams, and Webex could be subject to accessibility requirements under a proposal from FCC Chairwoman Jessica Rosenworcel. Link on AVIXA
Accessibility Guidelines for Self-Service Transaction Machines
This rulemaking would amend the Architectural and Transportation Compliance Board’s existing accessibility guidelines for buildings and facilities under the Americans with Disabilities Act (ADA) and the Architectural Barriers Act (ABA), located at 36 CFR part 1191, to include guidelines for the accessibility of fixed self-service transaction machines, self-service kiosks, information transaction machines, and point-of-sale devices. The U.S. Department of Transportation and U.S. Department of Justice are expected, via separate rulemakings, to adopt these amended guidelines as enforceable standards for devices and equipment covered by the ADA. RIN: 3014-AA44
Accessibility Guidelines for Electric Vehicle Charging Stations
Electric vehicle (EV) charging stations are becoming commonplace with the rising production and use of electric and plug-in hybrid vehicles. According to the U.S. Department of Energy, there are nearly 50,000 public EV charging stations with almost 127,000 charging ports across the country. The Infrastructure Investment and Jobs Act, signed into law in November 2021, allocates $7.5 billion to construct a national network of 500,000 EV charging stations to accelerate the adoption of EVs. It is expected that the installation and use of EV charging stations will continue to expand; however, at present, there are no federal regulations specifying accessibility requirements for EV charging stations to ensure that they are accessible to and useable by persons with disabilities. The Access Board thus intends to publish a notice of proposed rulemaking to supplement its Accessibility Guidelines under the Americans with Disabilities Act (ADA) and Architectural Barriers Act (ABA) with scoping and technical requirements for electric vehicle charging stations. RIN: 3014-AA48
Timetable:
Action
Date
FR Cite
NPRM
07/00/2023
ANSI Publishes Roadmap of Standards and Codes for Electric Vehicles at Scale
New York, June 14, 2023: The American National Standards Institute (ANSI) announced today the publication of the Roadmap of Standards and Codes for Electric Vehicles at Scaledeveloped by the Institute’s Electric Vehicles Standards Panel (EVSP). The roadmap’s primary focus is on light-duty, on-road plug-in electric vehicles (EVs) that are recharged via a connection to the electrical grid, as well as the supporting charging infrastructure needed to power them. Medium and heavy-duty EVs are also covered, as is wireless charging. A total of 37 standardization gaps are identified with corresponding recommendations across the topical areas of vehicle systems, charging infrastructure, grid integration, and cybersecurity. It is hoped that the roadmap will see broad adoption by the user community and will facilitate a more coherent and coordinated approach to the future development of standards for EVs.
The Kiosk Manufacturer Association (KMA) is an Associate Sponsor. (UL is the premier sponsor)
ADA Excerpt:
(c) The American with Disabilities Act of 1990 (ADA), and implementing regulations, apply to EV charging stations by prohibiting discrimination on the basis of disability by public and private entities. EV charging stations must comply with applicable accessibility standards adopted by the Department of Transportation into its ADA regulations (49 CFR part 37) in 2006, and adopted by the Department of Justice into its ADA regulations (28 CFR parts 35 and 36) in 2010. 45 The U.S. Access Board, an independent federal agency that issues accessibility guidelines under the Americans with Disabilities Act(ADA), Architectural Barriers Act(ABA), Rehabilitation Act of 1973, and other laws, has provided a technical assistance document “Design Recommendations for Accessible Electric Vehicle Charging Stations” 46 to assist in the design and construction of electric vehicle (EV)
charging stations that are accessible to and usable by people with disabilities. In the Fall 2022 Unified Agenda and at recent Board Meetings, the Access Board announced that it anticipates a Notice of Proposed Rulemaking (NPRM) for EVSE towards the end of the summer of 2023. Noting the expected continuing expansion and use of EV charging stations, the Board noted in relevant part that: [T]here are no federal regulations specifying accessibility requirements for EV charging stations to ensure that they are accessible to and useable by persons with disabilities. The Access Board thus intends to publish a notice of proposed rulemaking to supplement its Accessibility Guidelines under the Americans with Disabilities Act (ADA) and Architectural Barriers Act (ABA) with scoping and technical requirements for electric vehicle charging stations.
47 44 https://www.federalregister.gov/d/2023-03500/p-385 45 https://www.federalregister.gov/d/2023-03500/p-465 46 The Access Board, “Design Recommendations for Accessible Electric Vehicle Charging Stations” last updated 7/21/2022, Accessed 3/13/2023 https://www.access-board.gov/tad/ev/ 47 The Access Board, “Accessibility Guidelines for Electric Vehicle Charging Stations,” RIN: 3014-AA48, Fall 2022,Accessed 2/13/2023 https://www.reginfo.gov/public/do/eAgendaViewRule?pubId=202210&RIN=3014-AA48
ANSI EVSP Roadmap of Standards and Codes for Electric Vehicles at Scale Page 101 of 170
The DOE Clean Cities Coalition Network provides best practices for installing ADA-compliant EV charging stations. 48
In addition, the California Division of the State Architect has developed accessibility requirements for EV charging, which are part of the California Building Code. 49
The 2021 International Building Code® (IBC®), section 1107, provides that no less than 5% of vehicle spaces at an EV charging site, and not fewer than one space for each type of EV charging system, shall be accessible. 50 This is not required for R-2, R-3, and R-4 occupancies. In terms of standards activity, ICC A117.1—2017 Accessible And Usable Buildings And Facilities, section 502.11, provides requirements that EV charging stations comply with requirements for operable parts (card readers) and are free of obstructions between the charging station and the adjacent parking space. 51 As noted, there is some policy activity anticipated. At this time, no codes and standards gap has been identified.
Vispero/TPGi Listed in AWS Marketplace for the U.S. Intelligence Community
Couple of news items for screen reader news, both from Vispero, the leader with JAWS Kiosk software. From PRnewswire — Vispero/TPGi Software now available to 18 U.S. Intelligence Agencies in AWS Marketplace
JAWS Kiosk AWS Marketplace
CLEARWATER, Fla., June 7, 2023 /PRNewswire/ — Vispero® and TPGi®, global leaders in accessibility software and services, today announced the availability of their offerings in the AWS Marketplace for the U.S. Intelligence Community (IC). The AWS Marketplace for the U.S. IC offerings includes a broad array of common software infrastructure, developer tools, and business software products that support the unique needs of the U.S. IC through improved security, increased mission impact, and cost savings. TPGi’s Accessibility Resource Center (ARC) software allows companies of all sizes to manage accessibility programs via one powerful integrated dashboard and to access a central repository of over 600 KnowledgeBase articles from worldwide experts in accessibility.
“We are pleased to offer our software in the AWS Marketplace for the U.S. IC to help government agencies assure their digital assets are usable by all employees and citizens while complying with Section 508 and accessibility standards,” said Matt Ater, Vice President of Vispero.AWS Marketplace for the U.S. IC provides the same purchasing convenience, open and transparent license terms and conditions, and a variety of pricing models, including hourly usage and annual subscription, as the commercial AWS Marketplace. It also supports Bring-Your-Own-License (BYOL) so that agencies can more easily migrate existing software licenses and applications to the cloud. For more information on AWS Marketplace for the U.S. IC, contact [email protected].
About Vispero
Vispero is a global leader in assistive technology products for those with vision impairments. Freedom Scientific, TPGi, Enhanced Vision, and Optelec, all Vispero brands, have a long history of innovation for customers with accessibility needs. Today our product portfolio is considered one of the most diverse and reliable on the market.
About TPGi
TPGi provides digital accessibility software and services to help businesses reduce risk, grow revenue, and improve user experience. With over 20 years of experience and 21 employees actively influencing accessibility standards on the World Wide Web Consortium (W3C), TPGi offers the most robust knowledge base and accessibility expertise in the industry as well as award-winning self-service kiosk software. Our tailored approach has enabled 1000+ customers to achieve the best outcomes for their businesses, their employees, and their consumers.
SOURCE TPGi LLC
Disability:IN show in Orlando in July
jaws kiosk
Join Vispero® and TPGi at the #DisabilityInclusion event of the year. You can stop by our booth and check out Matt Ater speak during “Creating A Culture Beat: Drumming Up Support for Digital Accessibility.”
We are always looking to improve accessibility and one method to do that is to establish the population segments with what impairment. The most good for the most people is a good starting point. Where do differences in accessibility manifest and to what degree. Generally, there are these main categories:
The five senses are the traditional senses that humans have to react to their environment. They are:
Sight: allows us to see the world around us.
Hearing: allows us to hear sounds.
Smell: allows us to detect smells.
Taste: allows us to detect the flavors of food.
Touch: allows us to feel the world around us.
There is an argument to be made for a sixth sense — which would be your brain.
Disabilities Are Different
Some of the most common types include:
Physical disabilities: These disabilities affect a person’s ability to move around or use their body. Examples of physical disabilities include:
Mobility disabilities: These disabilities make it difficult or impossible for a person to walk or move around independently. Examples of mobility disabilities include: paraplegia, quadriplegia, and cerebral palsy.
Limb loss: This disability refers to the loss of one or more limbs. Examples of limb loss include amputations and congenital limb deficiencies.
Visual impairments: These disabilities affect a person’s ability to see. Examples of visual impairments include: blindness, low vision, and color blindness.
Hearing impairments: These disabilities affect a person’s ability to hear. Examples of hearing impairments include: deafness, hard of hearing, and tinnitus.
Intellectual disabilities: These disabilities affect a person’s cognitive abilities. People with intellectual disabilities may have difficulty learning, understanding, and communicating.
Mental health disabilities: These disabilities affect a person’s mental state. Examples of mental health disabilities include: depression, anxiety, and schizophrenia.
Autism spectrum disorder: This disability affects a person’s social communication and interaction skills. People with autism spectrum disorder may also have sensory sensitivities and repetitive behaviors.
These are some of the many types of disabilities that humans can have. It is important to remember that people with disabilities are just as diverse as any other population group. They have different abilities, strengths, and challenges. It is also important to remember that disability is not a weakness. It is simply a different way of being.
There is no single accepted definition of disability. Different definitions and disability questions may identify different populations with disabilities and result in larger or smaller estimates.
Cornell Definitions
Below are the six questions used in the ACS to identify persons with disabilities. Note that the Census Bureau refers to each of the individual types as “difficulty” while in this report the term “disability” is used.
Hearing Disability (asked of all ages):
Is this person deaf or does he/she have serious difficulty hearing?
Visual Disability (asked of all ages):
Is this person blind or does he/she have serious difficulty seeing even when wearing glasses?
Cognitive Disability (asked of persons ages 5 or older):
Because of a physical, mental, or emotional condition, does this person have serious difficulty concentrating, remembering, or making decisions?
Ambulatory Disability (asked of persons ages 5 or older):
Does this person have serious difficulty walking or climbing stairs?
Self-Care Disability (asked of persons ages 5 or older):
Does this person have difficulty dressing or bathing?
Independent Living Disability (asked of persons ages 15 or older):
Because of a physical, mental, or emotional condition, does this person have difficulty doing errands alone such as visiting a doctor’s office or shopping?
Note:
The “Any Disability” category used in this report includes persons who reported one or more of the individual disability types.
Respondents could report more than one disability type.
Some disability questions were not asked of children.
A separate set of survey questions identify veterans with service-connected disabilities. Based on a separate set of survey questions, this report includes estimates related to veterans’ service-connected disability
There are many types of disabilities, such as those that affect a person’s:
Vision
Movement
Thinking
Remembering
Learning
Communicating
Hearing
Mental health
Social relationships
Although “people with disabilities” sometimes refers to a single population, this is actually a diverse group of people with a wide range of needs. Two people with the same type of disability can be affected in very different ways. Some disabilities may be hidden or not easy to see.
According to the World Health Organization, disability has three dimensions:1
Impairment in a person’s body structure or function, or mental functioning; examples of impairments include loss of a limb, loss of vision or memory loss.
Activity limitation, such as difficulty seeing, hearing, walking, or problem solving.
Participation restrictions in normal daily activities, such as working, engaging in social and recreational activities, and obtaining health care and preventive services.
DisabilityStatistics.org, which is managed by Cornell University’s Institute on Employment and Disability. This site is extremely useful for searching through a number of different data qualifications and demographics. The primary downside is that the data tends to be a few years old by the time it is published on the site.
This will take you to the main website from which you can navigate your way to the census data using the Census Topics listed or the Get data link.
The Census 2021 topic summaries are sets of data and supporting information, grouped by a similar theme. The first topic summary was released on 2nd November 2022. Please see the following links for datasets for these topics.
Please see the following links to Census 2021 datasets:
TS038 – Disability – All Lower Tier Local Authorities in England and Wales.
Please use this link to access this dataset on the Office for National Statistics website.
TS038 – Disability – England and Wales.
Please use this link to access this dataset on the Office for National Statistics website.
TS038 – Disability – All the regions in England and Wales.
Please use this link to access this dataset on the Office for National Statistics website.
If you find that the category for a topic isn’t available in some of the univariate datasets or they are in fact not detailed enough, you may find the data required through the ‘Create a custom dataset‘ tool instead. This feature allows you to build a custom univariate or multivariate dataset from the ground up, subject to disclosure control. This is applied to ensure we are protecting personal data in our published statistics.
By default, all of the datasets given in this email are set at a lower tier local authority geography level. This means they show data for all local authorities within England and Wales. Although this is the case, it is possible to change the geography level so that it meets your preferences.
Subject to disclosure control, you are able to make these datasets as broad or precise as you like. To do this, simply click on the blue ‘change’ text that is listed in the ‘Area type’ and ‘coverage’ rows. To assist you in doing this I have attached navigation instructions to the ONS (Office for National Statistics) website to this email.
Please see the following Census 2021 datasets:
Age ( 86 categories) by Disability by Sex – All Lower Tier Local Authorities in England and Wales
Please use this link to access this dataset on the Office for National Statistics website.
Age ( 86 categories) by Disability by Sex – England and Wales
Please use this link to access this dataset on the Office for National Statistics website.
Age ( 86 categories) by Disability by Sex – All Regions in England and Wales
Please use this link to access this dataset on the Office for National Statistics website.
Please see a link to our Census 2021 dictionary where you will find information to all the definitions, variables, and classifications to help when using Census 2021 data.
Other Census 2021 data can be found on the Nomis Website: 2021 Census Data This webpage will give you the option to choose from either the Topic Summaries (univariate data), the Ready Made Tables (multivariate data), Non-UK Short-term Residents and Bulk Data Downloads. It will be added to as further data are released. Nomis is a service run by Durham University on behalf of the Office for National Statistics.
I have attached navigational as well for the Nomis website (see attachments below) and as set on How to use the Create a Custom Dataset tool should you wish to explore further Census data.
You may also be interested in the following census analysis:
I have carried out further research and found there is data on specific disabilities on the Public Health England or NHS Data dashboards websites. Please note we are unable to comment upon figures not produced by the Office for National Statistics (ONS).
If you have any further queries or have difficulty in obtaining any data, please don’t hesitate to get in touch.
Microphones for noise discrimination and cancellation
Braille — typically strips but newer forms available
Biometrics
Speech on Demand for print disabilities
Physical reach with height and depth
Physical access via angular presentation
Location physical positioning
Multi-lingual language
Facial navigation (blinking your eyes)
Gestures
Contrast, Color and Fonts – UX in general
Screen Magnification and Zoom
Sign Language
Adjusting for different personas
Required testing prior to deployment by multiple user groups
augmented reality
Haptic touchscreens
AI Assist
Many other ways
Self-Driving Cars is a big one these days
Contributors
It’s important to establish a consensus of input and thoughts from a variety of involved parties. We very much thank the following.
Mary Jo Barry with Dolphin— Our industry is fully equipped to address disabilities of any nature, we have the technology. Dolphin values the collaboration that exists within the KMA because working with colleagues who cover the spectrum of parts and pieces that create an integrated kiosk solution provides us the context and perspective to dream a bigger dream. Dolphin envisions a future where kiosks are universally designed from the start to be accessible to people with physical disabilities and neurodivergence. Just as curb cuts have benefited more than wheelchair users, we believe changing legislation is an opportunity to improve the lives of anyone who cannot use a self-service kiosk, for any reason.”
Jim Kruper with KioWare (supports JAWS) — Wow, nice to have so much information in one place – definitely a page to be bookmarked. When it comes to accessibility I tend more to collecting data than providing data; i.e., I am not an expert, so I don’t have an opinion on anything missing or misstated. It all looks very good to me.
U.S. Access Board — The data from CDC is among the most detailed and useful for disability incidence that you will find. You should cite the CDC as you have done at your URL.
Sabine Croxford with the RNIB — Thanks Craig for your message. I have asked our research team and they have pointed me to the following links (see the UK links above). Sabine is a User Experience Evaluator at RNIB
Rachael Bradley Montgomery,Ph.D. — It looks like you’ve pulled the updated US numbers. The problem is all the numbers are underreported and the diversity of disabilities is not captured.
The quick update is that the DOJ issued NPRM on web and mobile last week. The US Access Board is releasing ADA proposal for EV Charging on September 1st, and the “pre-final” for Self-Service kiosks and POS new rules by U.S. Access Board are to be released December 1st of this year.
KioWare – built-in JAWS Kiosk support & Storm AudioPad for ready-made browser functionality. Also noTouch KioTouch
Vispero – The world’s leading assistive technology provider for people who are blind or who are partially sighted.
JAWS Kiosk is focused on delivering accessible kiosk solutions whether it’s through the incorporation of Freedom Scientific’s industry-leading screen reading software, JAWS®, or by utilizing TPG’s accessible design and technical implementation services.JAWS Kiosk Software –
TPGi — a subsidiary of Vispero, TPG Interactive (TPGi) is a world-class accessibility solutions provider with a reputation for excellence. We help clients achieve end-to-end accessibility in their digital assets (websites, software applications, mobile applications, documents, etc.) and assist in embedding accessibility into their processes and procedures. Whether you are new to accessibility or mature in your accessibility processes, TPGi can assist your organization.
Storm Interface — Storm Interface develops and manufactures responsive human interface devices for use in a wide range of public and industrial applications. The company’s award-winning products are now globally deployed, internationally recognized and widely acclaimed.
Tech For All Consulting — For over 15 years, TFA’s expert teams have been providing consulting services to its clients to ensure the accessibility and usability of their products, websites, mobile apps, kiosks, and services. Tech for All’s Accessibility Compliance and Universal Design Services — Web, Mobile, and Multiplatform Applications — Kiosk and Self-Service Systems — Training — Planning and Strategy
Dolphin Kiosk — Welcome people who are blind and partially sighted into your business by enabling them to engage with your self-service points through Dolphin Accessible Kiosks fully. Dolphin Accessible Kiosks can deliver a range of support—magnification, speech and full screen-reading—without expensive retrofits. SuperNova differentiates itself from other kiosk accessibility software through crystal clear magnification at any level, unrivaled intuitive touchscreen capabilities, 24 changeable color themes and full screen-reading with human-sounding voices. It’s also fully compatible with Storm AudioNav Keypads and the SuperNova API is customizable for your bespoke kiosk projects.
MimoMonitors — Haptic Touchscreens — The first of its kind, this new 10.1” touchscreen leverages the durability, reliability, and quality of the Mimo Vue display and the groundbreaking technology of TanvasTouch to allow users to feel what they see on screen. The result is a multisensory experience that brings touch to life on a new dimension.
dot inc. — Assistive Technology to build Barrier-free world. Design with the user’s eye level in mind. Automatic and manual use provided for user’s ease and convenience. Braille, tactile, sign language, voice guidance, large font size Barrier-free features for all.
We did our own compendium xls and it can be fairly difficult to correlate the overall population numbers and breakouts. Often sources call out percentages but never say percentages of what. Sometimes they don’t add up. For example, the CDC says population with No Disability is 166 Million. Then they say population with Any Disability is 66 Million. That’s 232 Million. Population in U.S. is around 330 Million right?
Long-time kiosk veteran Ed Crowley has become Managing Director for Cyntra. Cyntra is software-centric and focused on QSRs. We’ve included a picture of some Burger King “dashboard” reporting. Ed started in the kiosk industry back in June 2000 when he joined Ed Caldwell at 5Point. TeamLinux which did a lot of work for NCR was also in the mix. Ed stepped up as the main sponsor when Kiosk Industry reinitialized the Kiosk Hall of Fame. Ironically working for Cyntra is working for Sanjeev Varshney who started Cyntra in 2019 after long stint with Ralph Lauren. Cyntra provides software we think for NCR.
Ed has often gone by “Kiosk Gypsy” and that is because, over the years, he has attended and traveled to more shows than anybody we can think of. Thanks!
From LinkedIn
After a few months of consulting for some former and new clients, I am very pleased to announce that I have joined the new Cyntra (CyntraLabs) team working alongside Sanjeev, Himanshu and the domestic and international teams in building a strong solutions team focusing on QSR, restaurant, retail markets, along with a solid RFID practice. I will focus on building North American sales, business and partner development and enterprise client engagements. We will officially launch the new Cyntra at the National Restaurant Association (NRA) show next month in Chicago, highlighting our new Solutions as a Service (SaaS), focusing on self-service kiosks, POS, mobile POS, reporting and analytics, and RFID practice and legacy integration services. This position will still allow me to fulfill all my consulting obligations and duties to ensure a smooth transition.
As many of you know, I have been in the kiosk, digital signage, wayfinding, managed services and consulting business for well over 25 years, founding or co-founding five successful startup organizations My last endeavor as a consultant and then a full-time employee for Harbor Retail was very rewarding, helping to build the retail experience and convenience solutions technical teams and aligning these digital solutions to meet Harbor’s market strategy and growth.
This new opportunity will allow me to feel that entrepreneurial excitement again and assist the Cyntra team in evolving and promoting these next-generation self-service, mobile and RFID solutions to offer our clients some true Rapid Operational Value.
Please visit Cyntra at the National Restaurant Association (NRA) Show in Chicago next month, May 20th-24th. We will be in the North Building, Tech Pavillion, Booth 6578 and you can get NRA show information here –> https://www.nationalrestaurantshow.com/
This is our August update for AI and Restaurants. News, rumors, regulatory updates and resource links (vetted).
One of the drawbacks to avatars in the past has been the sometimes crude representations of real people, to the point of, at times, introducing the “creepy” element. That seemed to be the missing piece to avatars. It reminds me of holographic generators and how they are really only effective at one viewing angle. Perhaps an AI-infused generator is being worked on?
Avatars can be created and nowadays using NVIDIA technology they are very realistic. The cover image is for Maxine. Very realistic, and she speaks 20 languages, on the fly. Might come in handy at tourist locations if nothing else.
Customer-facing includes call-in systems. Dominos is trying out AI assist on call-in-orders by customers.
Do Chat-Bots use Avatars? Yes, those are coming in form of personas thanks to Meta. The report indicates that Meta chatbots will take on different “voice” personas, including one that advises users on travel plans in the style of a surfer and another that speaks like Abraham Lincoln. Again, I would not mind calling into Popeyes for some chicken fingers and having Foghorn Leghorn take my order….
The newest iteration of visual avatars is using existing “personalities” and animating them. Imagine Mickey Mouse as an AI-powered restaurant guru with a side of wayfinding at Disney in Orlando (they have 35 restaurants there scattered all over the place). Las Vegas has 10,000 restaurants.
Cartoon characters repurposed as corporate mascots are another.
Hard to Believe Department aka Not the Best Idea — It does pay to be careful with avatars. Rax restaurants tried one and it literally put them out of business. What the agency came up with was Mr. Delicious, a creepy, aging divorcee who picks his teeth and talks about vacationing with young friends, an apparent anger management problem, and getting a vasectomy(?)— in a fast food ad! Not surprisingly, several months after the commercial aired, Rax filed for bankruptcy.
Rumors
A -as-yet-unannounced “deal” — super major QSR with the animation of their existing cartoon mascot. It would be used at drive-thrus, kiosks in-store and mobile phone ordering. Wish I could say more. The company has thousands of stores.
Here are the links and info that we have found useful recently. We are fairly harsh critics of content and especially data market reports so we do not provide this list lightly.
DATA
Disneyland — Disneyland has a total of 65 restaurants, including quick-service, table-service, and character dining. Here is a breakdown of the different types of restaurants at Disneyland:
Quick-service restaurants: These restaurants offer quick and easy meals, such as burgers, pizza, and chicken nuggets. There are 38 quick-service restaurants at Disneyland.
Table-service restaurants: These restaurants offer more formal dining experiences, with tablecloths, table service, and a wider variety of menu items. There are 23 table-service restaurants at Disneyland.
Character dining: These restaurants offer a chance to meet and greet Disney characters while you eat. There are four character dining restaurants at Disneyland.
Las Vegas — There are over 10,000 restaurants in Las Vegas, making it one of the most restaurant-dense cities in the world. This number includes everything from casual dining spots to fine-dining establishments, and from national chains to locally-owned businesses.
Here are some of the most popular types of restaurants in Las Vegas:
Steakhouses: Las Vegas is home to some of the best steakhouses in the world, including Morton’s Steakhouse, The Palm, and Bern’s Steak House.
Buffets: Las Vegas is also known for its buffets, which offer a wide variety of food from all over the world. Some of the most popular buffets include Bacchanal Buffet at Caesars Palace, Wicked Spoon at Cosmopolitan, and The Buffet at Wynn Las Vegas.
Asian restaurants: Las Vegas has a large Asian population, and this is reflected in the city’s diverse Asian food scene. Some of the most popular Asian restaurants in Las Vegas include The Peppermill, Raku, and Tao.
Casino restaurants: Many of the casinos in Las Vegas have restaurants that are open 24 hours a day, 7 days a week. These restaurants are a great option for people who are looking for a quick and easy meal, or for people who are staying up late and want to grab a bite to eat.
AI Restaurant Avatars
In a cozy, warmly lit room, sunlight casting a soft glow from behind, a person types on a laptop with ChatGPT displayed in large, bold letters. Its an AI Assist tool promising to enhance your digital interactions effortlessly.
imageHOLDERS is very well-known in Europe and has opened offices and manufacturing capability in the U.S. Elevating your customers’ digital experience with best-in-class kiosk solutions.
imageHOLDERS design and build innovative business solutions, making technology more accessible.
Our interactive kiosks and device enclosures help companies drive revenue, improve efficiency and overcome sticking points in their user journey.
Our sleek and intuitive designs ensure the technology enables and empowers employees and consumers alike.
STANDARD KIOSK PRODUCTS — The Core Range includes the following five series:
H-Series
The H-Series stands for Halo-Series and is the cornerstone of our state-of-the-art product range, providing the complete modularity of tablet and screen enclosures. The H-Series is ideally suited for being used as a self-check-in, self-service POS, registration, endless aisle, and wayfinding kiosk.
K-Series
The K-Series is our classic floor-standing self-service kiosk, designed to encourage maximum interactions with the user. Stylish and welcoming, with ample space for your branding and device integrations, the K-Series is ideally suited to be used as a banking kiosk, key-drop services, and a check-in kiosk.
P-Series
The P-Series represents our Podium-Series and offers an aesthetically clean yet contemporary styling complementary to its environment. It accommodates various configurations and components while minimizing the overall footprint and optimizing user engagement. The P-Series incorporates our modular kiosk enclosure solution and offers a range of innovative check-in airport kiosks, visitor management kiosks, and more. The series has proven use cases in retail, airlines, leisure, and gambling.
S-Series
The S-Series is our wall-only digital kiosk solution. The series ranges in size from an 8″ tablet to a 10.5” table with the option of one additional component. It is ideal for being used as a visitor management kiosk, check-in kiosk and retail kiosk solution.
T-Series
The T-Series is a unique, multi-screen check-in kiosk solution integrating multiple screen terminals into a single-floor standing kiosk pedestal unit. It allows for multiple customer interactions while utilizing the space in the best configuration possible. This is an ideal kiosk for visitor management in places such as gyms, gambling, and a wide range of retail where there is a high volume of users and limited space.
All Core Range models are fully brandable and highly configurable to suit a wide range of components & peripheral devices. Each range series are robust, easy to maintain, future-proof, and lock securely for hidden cable management.
We design and build innovative, interactive kiosks to make technology more accessible for all types of customers in virtually every industry worldwide.
imageHOLDERS innovation has been recognized around the world. Notably, we were recognized for international trade and awarded the Queen’s Award for Enterprise in 2021. We are proud of our service and product and honored for this to be consistently realized.
WINNERS OF
The Queen’s awards for enterprise: International Trade 2021
imageHOLDERS is one of the 205 organisations nationally to be recognised with a prestigious Queen’s Award for Enterprise. imageHOLDERS has been recognised for its excellence in international trade.
Panasonic Connect Complete Drive-Thru Update – July 2023
Panasonic Connect
Thanks to its sheer size, Panasonic Connect is one of the few if not only companies that offers and supports a complete restaurant technology portfolio. An example of that is the Panasonic Connect Drive-Thru Solution.
All in all, Panasonic Connect offers technology solutions that meet the market’s needs.
Panasonic Connect’s Drive-Thru Solution
The drive-thru operation has become a quick-service restaurant’s biggest source of revenue, accounting for over 70% of sales (QSR Magazine). To give customers the experience they expect, it’s critical that every piece of technology works optimally together – which means crystal clear communication, accurate orders, and minimal wait times. That’s why Panasonic Connect has created a family of next-generation drive-thru solutions.
Your guests will be greeted with stunning visuals on Digital Menu Boards. They’ll receive accurate orders and friendly service with the Attune HD Communications System. They’ll even experience reduced wait times thanks to TOUGHBOOK® Line-Busting tablets and Stingray® Point-of-Sale Systems.
Panasonic Connect also understands that ongoing support is essential for running your drive-thru smoothly. The Panasonic Connect Professional Services Group is your partner from installation and deployment to ongoing support and maintenance.
The Attune HD® Drive-Thru Communications System delivers industry-leading sound quality. No more asking, “I’m sorry, can you repeat that?” With 4 levels of noise-canceling technology, your staff will hear customer orders—and nothing else. When communications are this clear and easy to understand, you’ll see improved order accuracy and friendlier interactions with your guests. Plus, the Regional Manager Headset Feature allows you to proactively interact with crew members without having to enter the store.
Increase Order Accuracy
Enhance Customer Satisfaction
Improve Speed of Service
Stingray® Point-of-Sale Solutions
Our Stingray® Point-of-Sale Terminals have a legacy that spans over 40 years. Thanks to unmatched durability and reliability, they have become the workhorse of the quick-service restaurant industry. This experience has enabled us to develop a family of versatile point-of-sale terminals designed to meet the heavy demands of today’s drive-thru lanes.
Flexible Configuration
Unmatched Durability • Software Agnostic
Line-Busting TOUGHBOOK® Tablets
Deploying the line-busting, fully rugged TOUGHBOOK® allows crew members to reduce the wait time and speed up the entire ordering process in the drive-thru lane. The earlier your staff engages with guests, the more likely they are to remain in the drive-thru lane.
18 Hour Battery Life
1,000 Nit Brightness for Use in Sunlight
Software Agnostic
Weather-resistant to Work in Rain
Digital Menu Boards
Promote your restaurant’s offerings with rich content on vivid, eye-catching displays. A digital menu board offers an engaging experience from the moment your guests arrive. Your operation will experience increased order accuracy and reduced wait times thanks to your customers’ ability to easily read and confirm their order.
Weather-resistant Outdoor Digital Signage
Easy-to-Update, Dynamic Content
Dayparting
Brilliant display
Installation, Support & Maintenance
Panasonic Connect Professional Services Group has installed, deployed, and supported a wide range of drive-thru technology. Whether we’re setting up a single location, multiple locations across the country, or engaging in long-term service and support, you can count on the industry’s most reliable teams to provide a seamless experience.
TPGi will demonstrate JAWS for Kiosk at the National Restaurant Association, Booth 6966, on May 20-23, 2023, in Chicago, Illinois. Join us also for a webinar on May 2, 2023 with Matt Ater, Vice President at Vispero, about the process of developing an accessible smart payment experience. From Yahoo Finance 4/25
Award-winning software for self-service devices enables restaurants to increase revenue and improve customer experience.
CLEARWATER, Fla., April 25, 2023 /PRNewswire/ — Vispero™ and TPGi® are pleased to announce that the most popular screen reader worldwide, JAWS®, is now available in kiosks and other self-service devices. This software will allow all enterprises, including restaurants, to increase their revenue by capturing the overlooked, underserved market of customers with visual impairments. It empowers users who are blind or have low vision to enjoy increased independence when performing tasks such as ordering at a quick-service restaurant or café.
Award-winning software for self-service devices enables restaurants to increase revenue and improve customer experience
CLEARWATER, Fla., April 25, 2023 /PRNewswire/ — Vispero™ and TPGi® are pleased to announce that the most popular screen reader worldwide, JAWS®, is now available in kiosks and other self-service devices. This software will allow all enterprises, including restaurants, to increase their revenue by capturing the overlooked, underserved market of customers with visual impairments. It empowers users who are blind or have low vision to enjoy increased independence when performing tasks such as ordering at a quick-service restaurant or café.
JAWS for Kiosk software is an enterprise-supported screen reader which provides a text-to-speech audio output on self-service kiosks. It can be used with both Microsoft Windows and Android® operating systems. JAWS for Kiosk provides customizable, context-specific instructional messaging to assist users with disabilities and is available in more than 40 languages with a variety of voice options.
This innovative accessibility breakthrough has already been selected by some of the largest companies in the world and is highly scalable. The software has won three industry awards, including a Living the Values Award from one of the largest Quick-Service Restaurant (QSR) companies in the world as a Global Technology Provider that puts customers first and creates an inclusive environment.
“We are committed to making the world a more accessible place, and this innovation is an important part of our strategy to do just that,” said Bob Ciminera, CEO of Vispero.
TPGi will demonstrate JAWS for Kiosk at the National Restaurant Association, Booth 6966, on May 20-23, 2023, in Chicago, Illinois.
Join us also for a webinar on May 2, 2023 with Matt Ater, Vice President at Vispero, about the process of developing an accessible smart payment experience.
Vispero is the global leader in assistive technology products for those with vision impairments. Freedom Scientific, TPGi, Enhanced Vision, and Optelec, all Vispero brands, have a long history of innovation for customers with accessibility needs. Today our product portfolio is considered one of the most diverse and reliable on the market. For more information, visit www.vispero.com.
About TPGi
TPGi provides digital accessibility software and services to help businesses reduce risk, grow revenue, and improve user experience. With over 20 years of experience and 21 employees actively influencing accessibility standards on the World Wide Web Consortium (W3C), TPGi offers the most robust knowledge base and accessibility expertise in the industry as well as award-winning self-service kiosk software. Our tailored approach has enabled 1000+ customers to achieve the best outcomes for their business, their employees, and their consumers. Trust the experts to guide your accessibility journey.
DynaTouch is a technology integrator and developer, specializing in secure self-service solutions for kiosks, interactive displays, mobile devices, multi-user workstations, and digital signage—all powered by our proprietary TIPS™ Kiosk Management Software. For more information you can email [email protected] or visit the DynaTouch Contact page
DynaTouch is an IT Solutions company specializing in self-service solutions using kiosks, public access workstations, digital displays, mobile devices, and other interactive technologies. Our core product is TIPS™ Kiosk Management Software, an industry leading solution for creating, deploying, managing and maintaining self-service device networks enterprise-wide. We leverage extensive experience and cutting edge technologies to help our customers reduce costs and drive operational efficiency, while at the same time extending and enhancing hassle-free self-service to their end customers.
DynaTouch – What We Do
DynaTouch offersmore than just software.
Our total solutions package includes all of the hardware, software, services and support needed for a fully-integrated, turnkey system. Or, if you already have your own hardware, a preferred hardware source, and/or you want to create your own content, just let us know! We can adjust our self-service solutions packages to suit your needs.
DynaTouch Self-Service Solutions
For More Information
9901 Broadway
San Antonio, TX 78217
210.828.8343
Mon-Fri 7:00am-7:00pm CT
Working with different groups is one of the things that Kiosk Industry strives to do. Whether it is EV standards and ANSI, or EMV with PCI SSC or accessibility with U.S. Access Board, regulatory issues abound with kiosks and need to be clearly communicated.
ROI in restaurants and kiosks is a topic that several restaurant groups are working on. Everybody wants a magical excel spreadsheet to plug some numbers in and see an outcome or result. RTN’s Restaurant Technology Capabilities Framework (RTCF)is one of those groups we work with in the ROI regard. RTN is a membership community operating under the parent company EnsembleIQ, which also publishes Hospitality Technology Magazine and hosts MURTEC events.
For example, if the cost of the self-service kiosks is $50,000 and the expected savings in the first 6 months is $62,400, the ROI would be 24.8%:
ROI = ($62,400 – $50,000) / $50,000 = .248 or 24.8%
This means the kiosk is expected to provide almost a 25% return on investment in the first six months.
We are conducting a poll on LinkedIn on the how our ROI Calculator should prioritize increases in revenue versus cost savings. We are inviting brands to participate in a session and give us your thoughts. If interested or opinion email [email protected]
Components of RTN’s Restaurant Technology Capabilities Framework (RTCF)
Vision and Strategy
Products & Services
Manage Human Capital
Physical Products
Customer Service
Services
External Relationships
Manage IT
Manage Financial
Market and Sell
Risk, Compliance and Remediation
Business Capability
RTN Framework
VIDEO – RTN’s Restaurant Technology Capabilities Framework Official Launch Video
About RTN
Our Mission
RTN is a membership community dedicated to the restaurant technology industry. Through access to valuable benefits and powerful connections, our members shape industry standards and share technical guidance to help restaurateurs succeed and better serve their customers
Our Vision
Purpose-built technology fuels success in an industry built on service and entrepreneurial spirit. The Restaurant Technology Network aspires to help restaurant professionals and solution providers work together to solve problems large and small and inspire bold ideas for the future.
JOIN.
Through valuable membership benefits, RTN connects the entire restaurant technology ecosystem, including restaurateurs, suppliers, consultants and academia. Together, we make the industry stronger.
SHARE.
Through active membership collaboration, we create and disseminate technology standards and technical guidance for our members.
THRIVE.
Through work groups, benchmarking tools, research, networking events, awards, technical education and certifications, RTN solves industry challenges and helps its members prosper.
DENVER, Colo., June 8, 2023 (SEND2PRESS NEWSWIRE) — Kiosk Innovations, a U.S. based digital kiosk manufacturing company, would like to inform the various stakeholders within the healthcare industry about the importance of digital kiosks in the medical field and emphasize the need for ADA compliance to ensure equal access and inclusion for all patients. Consulting with experts, such as Kiosk Innovations, can maximize inclusion and efficiency in implementing self-service solutions.
Digital kiosks serve an increasingly wide variety of tasks in today’s society. It is no question these terminals can efficiently provide services in healthcare by completing tasks such as wayfinding directions as well as self-service check into Epic’s Welcome or other EHR systems. Being the patients first impression of a medical group, it is important that these devices are noticeable, welcoming, and easy to use for patients to ensure the patient’s journey is fluid which ultimately increases adoption rates in this technology and helps instill confidence in patients.
It is important to understand the demographic of the typical healthcare patient. In many cases these individuals are older and/or may have a higher rate of disability (whether temporary or permanent) than the average US population. Healthcare providers have both an ethical and legal obligation to provide the same level of service to patients with common disabilities. ADA compliance is clearance and reach for those who are wheelchair bound, an audible form of navigation and either tactile or voice recognition for those who are visually impaired, or visual cues for those with auditory impairments.
To fulfill your legal obligations and be ADA compliant, one must understand what information is being communicated, what tasks are to be completed, and provide equal access to this information and an equal amount of privacy. Not providing an equally accessible solution can result in legal ramifications, ethical shortcomings, reputational damage, and a lower adoption rate.
ADA compliance should not just be a legal requirement. Providing equal access and inclusion is right for so many more reasons than just legal ramifications. Ensuring a digital self-service solution is ADA-compliant ensures individuals remain autonomous. This allows a much larger range of patience that can complete tasks more efficiently, and having a larger pool of patience that can help themselves helps drive organizational efficiencies.
The purpose of self service is to drive efficiency to patients and the organization, the greater accessibility the larger the pool of users, the larger the pool of users, the more efficiency gained. Self-service is a tool; the consultant at Kiosk Innovations can help guide you toward a solution that maximizes inclusion for your patients and efficiency for your organization.
Based in Denver, Colorado, Kiosk Innovations is an employee-owned company that supports and nurtures the essence of what is required to give customers the quality solutions they need – INNOVATION. We are proud to produce unique and original designs that not only stand out from their surroundings, but incorporate ever-changing technological advancements as they are introduced to the industry.
With more than 30 years of experience, the Kiosk Innovations team has extensive knowledge of evolving kiosk applications, and we design and manufacture everything in-house to ensure tight quality control while keeping costs competitive. Combining first-rate knowledge and field experience with creative vision and passion, Kiosk Innovations strives to provide the very best customer service and experience.
As we see many businesses look to cut costs in our current economy, the scrutiny on spending continues to grow. In these economic downturns, it’s not uncommon to observe changes in the decision-making process when it comes to purchases like self-service kiosks.
When budgets are being slashed, it is still possible to make a great case for self-service because the machines are designed to help organizations maintain or improve their operational efficiency while reducing costs. We just have to be prepared to demonstrate how we will calculate the Return on Investment and then follow through in reporting those results.
As you work to build a business case for self-service technology, we review a number of data points here and how you can calculate the ROI and memorialize those details in the plan.
Calculating the return on investment (ROI) for self-service kiosks requires a few key steps to determine the financial impact of deploying the technology. Here’s how you can do it:
Step 1—Costs
Detail all the costs associated with self-service kiosks. This should incorporate the hardware, software, installation costs, ongoing maintenance, and support costs.
Step 2—The Savings
Determine the overall savings you expect to realize from implementing the self-service kiosks. This could include savings from reduced labor costs, increased efficiencies, and improved accuracy.
It should also include increased patient satisfaction because that is frequently associated with the deployment of self-service kiosks where the patient has been given more control over his or her visit. In non-healthcare environments, you would consider guest satisfaction or guest experience.
Labor Cost Savings:
Calculate the amount of time and labor currently spent on tasks that the kiosks will handle. This might include things like order-taking, payment processing, and information lookup. Multiply the hourly wage rate by the number of hours saved per day or per week to determine overall labor cost savings.
Savings are also seen in recruiting, training, employee benefits, and turnover. Kiosks don’t require training and they don’t take vacations or call in sick, so organizations do see savings associated with these employment costs.
Increased Efficiencies:
Consider how kiosks can help reduce wait times and improve throughput. Calculate the potential increase in sales or processing activity by assuming that customers who may have left due to long wait times will now stay and make a purchase. This could also include increased order accuracy and reduced errors.
Increased Collections/Higher Ticket
One of the observations taken from check-in kiosks deployed in healthcare facilities includes increased collections. When patients check-in on a kiosk and their profile comes up with a balance due, facilities are seeing an increase in collections taken at the kiosk vs. the counter check-in. At the counter, a team member would have to ask for that payment whereas the kiosk is programmed to ask for the payment each visit.
In environments outside of healthcare, higher tickets are a common observation. While the research suggests that people order more food, for example, when using self-service kiosks, it is also true that the software on the kiosk can be programmed to make certain offers to guests. The research indicates that organizations typically see 30% greater revenue from kiosks over human order-takers.
Step 3—Calculate ROI
Once you’ve determined the costs and savings associated with the self-service kiosks, you can calculate the ROI using the following formula:
ROI = (savings – costs) / costs
For example, if the cost of the self-service kiosks is $50,000 and the expected savings in the first 6 months is $62,400, the ROI would be:
ROI = ($62,400 – $50,000) / $50,000 = .248 or 24.8%
This means that the kiosk is expected to provide almost a 25% return on investment in the first 6 months.
Consider Other Factors
While the financial impact is an important factor in determining the ROI of self-service kiosks, there are other benefits to also consider. For example, the kiosks may improve other metrics that aren’t always traceable to a direct dollar impact but there are soft cost impacts that influence the customer experience or provide valuable data for future marketing efforts.
Let’s take a moment to specifically look at healthcare.
In healthcare, patients are increasingly expecting a seamless and convenient experience when they visit any healthcare provider. Check-in kiosks can help to reduce wait times, improve the speed of the check-in process and eliminate the need for patients to fill out paperwork. This can result in higher patient satisfaction scores, better patient retention rates, and a more positive reputation for the hospital or healthcare facility.
Another recent observation includes the comment that patients believe that facilities with kiosks appear more modern and provide the image of providing better care.
Improved Accuracy
With self-service kiosks, patients can input their own information directly into the system thereby reducing errors and inaccuracies that may occur with manual data entry.
Improved Data Management
Self-service kiosks can provide valuable data on patient check-in times, wait times, and other metrics that can be used to identify areas for improvement and optimize workflows.
Improved Compliance
Self-service kiosks can help to ensure that patients fill out all the necessary paperwork and provide all required information. This can help reduce the risk of compliance issues and ensure that all necessary information is collected. While each of these does provide some very tangible benefits to the bottom line, it’s important for us to ensure we follow through on our accountability and detail what those hard and soft savings look like. If you follow through and write up the business case filling in all the numbers, you’ll see how memorializing these numbers will help your cause in the long run.
If you are considering a kiosk project and need some assistance, contact us today. Our team is well-versed in understanding how to help you champion your project.
Reference link on REDYREF. For more information contact [email protected] or contact REDYREF direct. REDYREF has several kiosks that are excellent for ticketing, especially the newest version of the Skyline, including a smaller 22″ version. The Glydways (pictured above)is the larger, 43″ version of the same kiosk. Bazooka is great, too.
BENEFITS OF TICKET KIOSKS
Self-ticketing kiosks can increase sales and revenue while improving guest satisfaction. They help manage foot traffic, and reduce labor costs while enhancing user experience.
– Versatile: Can be used in both indoor and outdoor venues
– Convenient: Gives consumers 24/7 access to a product or service
– Fast: No waiting at will-call to pick up tickets or waiting for an available agent to be free to process an order
– Cost-effective: Reduce staffing needs and other similar expenses / overhead
– Increased revenue: Greater opportunities for hands-off upselling / cross-selling of products and services via incremental sales
HOW TICKET KIOSKS WORK
Digital ticket kiosks integrate specialized components into an indoor or outdoor touchscreen kiosk. Consumers can pay for and print tickets of almost any kind utilizing customized ticketing software. Components can include:
– Keypad
– Credit card reader
– NFC / RFID payment processing
– Signature pad
– Receipt printer
– Cash and coin collector / dispenser
– Headphone jack
WHAT INDUSTRIES USE TICKETING KIOSKS?
Indoor and outdoor self-service ticket kiosks are used all around the world by a wide variety of industries. Some of these include:
imageHOLDERS is very well-known in Europe and has opened offices and manufacturing capability in the U.S. Elevating your customers’ digital experience with best-in-class kiosk solutions.
Interesting imageholders wall mount – click for full size
imageHOLDERS design and build innovative business solutions, making technology more accessible.
Our interactive kiosks and device enclosures help companies drive revenue, improve efficiency and overcome sticking points in their user journey.
Our sleek and intuitive designs ensure the technology enables and empowers employees and consumers alike.
VIDEO
STANDARD KIOSK PRODUCTS — The Core Range includes the following five series:
H-Series
The H-Series stands for Halo-Series and is the cornerstone of our state-of-the-art product range, providing the complete modularity of tablet and screen enclosures. The H-Series is ideally suited for being used as a self-check-in, self-service POS, registration, endless aisle, and wayfinding kiosk.
K-Series
The K-Series is our classic floor-standing self-service kiosk, designed to encourage maximum interactions with the user. Stylish and welcoming, with ample space for your branding and device integrations, the K-Series is ideally suited to be used as a banking kiosk, key-drop services, and a check-in kiosk.
P-Series
The P-Series represents our Podium-Series and offers an aesthetically clean yet contemporary styling complementary to its environment. It accommodates various configurations and components while minimizing the overall footprint and optimizing user engagement. The P-Series incorporates our modular kiosk enclosure solution and offers a range of innovative check-in airport kiosks, visitor management kiosks, and more. The series has proven use cases in retail, airlines, leisure, and gambling.
S-Series
The S-Series is our wall-only digital kiosk solution. The series ranges in size from an 8″ tablet to a 10.5” table with the option of one additional component. It is ideal for being used as a visitor management kiosk, check-in kiosk and retail kiosk solution.
T-Series
The T-Series is a unique, multi-screen check-in kiosk solution integrating multiple screen terminals into a single-floor standing kiosk pedestal unit. It allows for multiple customer interactions while utilizing the space in the best configuration possible. This is an ideal kiosk for visitor management in places such as gyms, gambling, and a wide range of retail where there is a high volume of users and limited space.
All Core Range models are fully brandable and highly configurable to suit a wide range of components & peripheral devices. Each range series are robust, easy to maintain, future-proof, and lock securely for hidden cable management.
We design and build innovative, interactive kiosks to make technology more accessible for all types of customers in virtually every industry worldwide.
imageHOLDERS innovation has been recognized around the world. Notably, we were recognized for international trade and awarded the Queen’s Award for Enterprise in 2021. We are proud of our service and product and honored for this to be consistently realized.
WINNERS OF
The Queen’s awards for enterprise: International Trade 2021
imageHOLDERS is one of the 205 organisations nationally to be recognised with a prestigious Queen’s Award for Enterprise. imageHOLDERS has been recognised for its excellence in international trade.
Not a real kiosk though it says it is. Small business is constantly taken advantage of with the “Ok to go cheap” singsong
Kiosks are easy to define but also confusing. We deal in electronic kiosks. Round structures in Turkey where village notices were published is the origin. And then came computers and electronic kiosks.
You’ll note that we often use the phrase “kiosk kiosks”. That indicates that whatever is being called a kiosk, is actually a kiosk. Many will call a collection of components scattered on a table, connected to touch screen a kiosk. It is not. The Remote Merchandising Unit or RMU is often called a “kiosk” but that is physical booth and not a machine.
A kiosk refers to a small, temporary, stand-alone booth used in high-traffic areas for marketing purposes. A kiosk is usually manned by one or two individuals who help attract attention to the booth to get new customers. Retail kiosks are frequently located in shopping malls or on busy city streets with significant foot traffic and provide owners with a low-cost alternative to market their products or services.
Google likes this description from KIOSK Information Systems
Retailers want to invigorate sales and entice customers back into physical stores with self-service options that streamline transactions. KIOSK offers a portfolio of solutions for returns, payments, endless aisle, rentals, virtual support services, and more.
Definition of Kiosks – A Long Catalog of Attempts
From Cambridge — a small building where things such as candy, drinks, or newspapers are sold through an open window
Oxford — a small shop, open at the front, where newspapers, drinks, etc. are sold. In some countries kiosks also sell food and things used in the home.
Etymology — 1620s, “kind of open pavilion” (made of light wood, etc., often supported by pillars), from French kiosque (17c.), which is (along with German and Polish kiosk) from Turkish koshk, kiöshk “pavilion, summer house,” from Persian kushk “palace, villa; pavilion, portico.” They were introduced in Western Europe 17c. as ornaments in gardens and parks. Later of street newsstands (1865), on some resemblance of shape, a sense perhaps originally in French. Modern sense has been influenced by British telephone kiosk (1928).
1472 – Mehmed II the Conqueror built the Tiled Kiosk [see Wikipedia]
A real kiosk! KIOSK in Colorado makes this one for Amazon and Whole Foods it appears to us. Click for full size…
The closest “kiosks” to those might be modern-day RMUs or Remote Merchandising Units. Digital signage displays (airport departure and arrival times) centered in airport terminals are variations of the “informational kiosk”
Definition in Today’s World
Here is a collection of “definitions” which have been proffered, attempted by various entities. Public computer systems by Los Alamos has held up pretty well for 30 years.
From Los Alamos Report 1994 –
Until recently, it was a small, rugged standalone structure often used as a newsstand, bandstand, or other commercial enterprise. The definition is evolving to include computer systems found in public places. These public computer systems are designed to provide an alternative avenue to reach information and services. The user is presented with an attractive structure that has been designed to provide a simple, friendly interface to novice computer users. It performs an easily automated task, freeing personnel from boring, tedious labor. Link
Types of Kiosks According To Los Alamos Report
They are being used as a primary tool to improve the effectiveness of limited personnel and provide easy and convenient access to a wide range of services. Most of these kiosks are built to perform one of the following functions:
To advertise a commercial product.
To collect or dispense specific information.
To exchange information, funds, and/or services.
ChatGPT 2023
— It is a small, free-standing physical structure used for displaying information or selling products or services. It typically includes an interactive screen or touchpad for users to access information or complete transactions. They are commonly found in public places such as airports, shopping malls, and train stations.
Kiosk Industry
A self-service kiosk or computer kiosk (some like an electronic kiosk) is a standalone terminal used by customers and employees to provide a self-service channel for general transactions. They can be informational (a wayfinding provides directions, for example), or they can be transactional (e.g., Verizon bill pay).
Investopedia
Refers to a small, temporary, stand-alone booth used in high-traffic areas for marketing purposes.It is usually manned by one or two individuals who help attract attention to the booth to get new customers. Retail locations are frequently located in shopping malls or on busy city streets with significant foot traffic and provide owners with a low-cost alternative to market their products or services.
KioskMarketplace 2023 Census
“An interactive, self-serve device provided by a venue, not the user, that helps the user do something that is informational and/or transactional that streamlines, automates or eliminates wait or cost.”
Here is a “Shady Kiosk” from a Dollar General store. Is this a kiosk kiosk? Nope. It is desktop monitor stuck on a table. Apparently this kiosk “cost” a dollar to make.
What They Are NOT
For purposes of market research they are not SCOs at Krogers or Walmart. Those are hybrid POS checkouts.
Updated and new outdoor smart city kiosk by Peerless-AV released. Good to see enhancements and the evolution of the outdoor smart city kiosk.
Smart City Kiosk projects are ongoing with many of the deployments being managed by OBM (Orange Barrel Media) with its IKE Smart City kiosks. The advantage they have is that they are low-cost since they sell digital advertising. We think the brightness on those units might have been reduced from 2500 NITS which also makes them cheaper. We have never seen IP or NEMA ratings for those units.
Of Note — We were surprised to see zero mention of just how bright these Extreme Hi-Brights are e.g. how many NITS? Not mentioned in the additional media coverage either. You might think a new High Bright would say how bright right?
We called into Peerless-AV technical support to find out. It took a minute or two to navigate (Press 1 for Tech Support) and a minute later a human rep (I’m guessing based in Chicago) let me know that it is 2500 NITS. For reference 2500 used to be the standard for IKE but they have since deployed lower nit screens. That saves money, but it is not as bright.
And thanks to Peerless-AV TS quick and speedy response!
AURORA, Ill – March 21, 2023 – Peerless-AV®, a leading designer and manufacturer of innovative audio and video solutions and accessories is pleased to announce the global availability of its new generation Smart City Kiosks. The new Single (KOP55XHB) and Dual-Sided (KOP55XHB2) models have been designed in response to customer feedback and demand.
Key upgrades facilitate a simplified installation for running power and data cabling while offering a dedicated storage space for media components. The Dual-Sided model is brand new to the range, offering increased screen space and opportunities for revenue-generating digital advertising and wayfinding. These Smart City Kiosks offer supreme versatility in a wide range of verticals, including retail, government,
transportation, and visitor attractions.
“Peerless-AV is pleased to announce that our popular, redesigned Smart City Kiosks are now available and we are already fulfilling orders globally,” said Nick Belcore Executive Vice President of Peerless-AV. “The new dual-sided version is a fantastic addition to the range, enabling advertisers to tailor their digital signage content, and target and engage with a wider audience in outdoor urban environments, from airports and stadiums to bus shelters and shopping centers.”
The KOP55XHB models incorporate one 55″ Xtreme™ High Bright Outdoor Display (XHB554) and the KOP55XHB2 models feature two 55″ Xtreme’s, installed backto-back. The two screens can play content independently or can operate from a duplicate feed.
The Xtreme Displays offer full HD1080P resolution for a bright and crisp picture, even when placed in direct sunlight. Its fully-sealed, IP66 rated design prevents the ingress of foreign materials, such as water, dust, moisture, and insects from entering the display, and has an operating temperature of -31°F to 140°F. The displays can be enhanced with an optional IR touch overlay (KIRP-XHB4), which can detect up to 10 touch points, whether finger, gloved hand, or stylus, all in a convenient plug-and-play design.
Installation simplicity is factored into all design aspects of the Smart City Kiosks. A base cover allows power and data cabling to run upwards from the bottom center, and secure doors allow quick access for maintenance purposes. An IP55 rated media cabinet provides a spacious, enclosed storage area for AV components and integrated fans for active cooling.
The Smart City Kiosk is wind tested up to 135 mph and its stylish, stainless steel and aluminum body, combined with an outdoor rated paint finish, provides the ultimate in corrosion resistance.
smart city kiosk – click for full size
The KOP55XHB and KOP55XHB2 models are now available to order in black or silver and with or without 4-inch, 100 watt, waterproof speakers. See them in action at InfoComm 2023 – Booth #1329 in Orlando, FL from June 14-16.
About Peerless-AV
Driving Technology Through Innovation
For over 80 years, passion and innovation continue to drive Peerless-AV forward. We proudly design and manufacture the highest quality products, including outdoor displays and TVs, dvLED and LCD video wall systems, complete integrated kiosks, professional carts and stands, and more. Whether a full-scale global deployment or high volume custom project, Peerless-AV develops meaningful relationships and delivers world-class service. In partnership with Peerless-AV, you are trusting an award-winning team of experts who will support your business every step of the way. For more information, visit peerless-av.com.
Connect with Peerless-AV® via social media on Twitter, Instagram, LinkedIn, Facebook, and YouTube.
Peerless-AV Corp. Contact:
Beky Cann
Director of Global PR [email protected]
+44 1923 205 658
1 – INTRODUCTION
The CCN BID is seeking a media company partner to install, operate, maintain and sell a digital kiosk network of up to 24 kiosks throughout the CCN BID neighborhood. The RFP winner will also be expected to assist in the process for City approval of the kiosk system with the CCN BID. Please note that proposals may include other forms of street furniture at the option of the vendor. If forms of street furniture other than digital kiosks are proposed, vendors must supply a narrative describing the economic and non-economic benefits to the CCN BID of such street furniture.
2 – SCOPE OF WORK
The CCN BID is soliciting proposals relating to the installation, operation, sales, service and maintenance of digital media kiosks at the proposed locations set out in Schedule A. The period of the contract awarded will be ten years from date of signing with two 5 year renewals based on economic performance and “good neighbor” standards. Vendors may propose packages that include signage at all or some of the locations listed on Schedule A and may also propose additional locations for consideration by the CCN BID. Proposals for the kiosk system must meet the following Minimum Criteria:
Be of CCN BID approved high aesthetic and structural quality
ocus on advertisers with high brand standards
Agree, at the request of the CCN BID, to eliminate certain types of advertising from the kiosks including, but not limited to, prohibitions on obscene content and tobacco
Agree to meet quarterly with the CCN BID to discuss the content approach for the signage
Agree to certain CCN BID local retail-specific content restrictions (ex: no direct competitors of key retailers or businesses may be featured on the sign) and promotions
Include a process to quickly address unexpected negative advertiser issues
Demonstrate an ability and plan to keep the kiosks cutting edge from a technological and aesthetic perspective for the term of the contract, including an upgrade plan
Demonstrate an ability to maintain industry best practices in terms of pitch, lighting and functionality for the kiosk system
Include a CCN BID based branding element on each kiosk
Include a schedule of kiosk system installation including penalties for non-compliance.
Vendor will supply a minimum 10-year pro forma projecting revenue and operating expenses for its proposal, including a revenue sharing plan with the CCN BID. All cost and labor for system installation, maintenance and operation will be the vendor’s responsibility. All required property and liability insurance must be supplied by the vendor.
Worth noting that ADA compliance usually ONLY consists of reach requirement. Cherry Creek is no different and could be short-sighted on their part.
Unusual, too is the requirement that the winning vendor reimburse CCN for their consultant fees ($54K)
Olea Kiosks Launches Quick Ship Program for Austin Model
LOS ANGELES, Calif., March 9, 2023 (SEND2PRESS NEWSWIRE) — Olea Kiosks®, the fastest growing provider of self-service kiosk solutions, has announced the launch of its new Quick Ship Program for its most popular model, the Austin kiosk. This program is designed to provide customers with a fast and efficient way to receive their most optimal kiosk, with a delivery time of just 4 weeks.
The Austin model is known for its sleek design and robust features, making it a popular choice for food and beverage, healthcare, hospitality, and retail including self-checkout. With this new Quick Ship Program, customers can now receive their kiosk much faster than before, allowing them to quickly configure and implement their self-service solutions and improve their operations.
“Our customers have been asking for a faster turnaround time, and we listened. With this program, we can now deliver our most modular kiosk in just 4 weeks,” said Frank Olea, CEO of Olea Kiosks. “The industry standard is eight to 12 weeks from receipt of PO, so we feel this is particularly helpful for seasonal businesses and hospitality where staffing is a chronic challenge,” Olea added.
Upon launch, the Quick Ship Program will include the Austin free-standing kiosk model, which includes various peripherals such as a 22-inch touch screen display, a high-performance computer, a receipt printer, barcode scanner, camera, card reader and payment device. The Austin desk-top model is expected to be added soon, along with other high-volume kiosk models.
Olea Kiosks is committed to providing the best self-service kiosk solutions on the market, and the launch of its Quick Ship Program is just one of the many ways the company is fulfilling that commitment. With this program, customers can expect faster delivery times to enable them to launch their self-service programs as quickly as possible.
Olea Kiosks® Inc., is a self-service kiosk solution provider for government, healthcare, hospitality, travel, and entertainment. Its technologically advanced, in-house manufacturing, design, and innovation have made it an industry leader. Headquartered in Los Angeles, California, customers include CLEAR, Compass Group, Kaiser Permanente, Dodger Stadium, AMC Movie Theater, The Habit Burger Grill, and Universal Studios Theme Parks.
Unattended payment kiosks are quickly becoming ubiquitous across industries, including retail, entertainment, healthcare, hospitality, and transportation. As of the end of last year, the U.S. kiosk market was valued at $10.4 billion and is estimated to grow 5.45 percent through 2028. Driving factors include the rise of intelligent technologies that provide customers with fast, efficient, hassle-free experiences. Businesses are also looking for ways to streamline service and product delivery. Kiosks can help your clients achieve those business goals.
Modern, state-of-the-art kiosks featuring interactive touchscreens, sophisticated software, and payment terminals deliver quick, convenient, and cost-effective self-service in various verticals.
Payment Kiosk Markets
Retail:Unattended payments allow retailers to offer self-checkout, sell through vending machines, and enable shoppers to browse inventory, order, and pay without assistance from a cashier or sales associate.
Hospitality: Customers can perform tasks on their own, from ordering food at restaurants to checking in at hotels, purchasing tickets, or making reservations.
Healthcare: From booking appointments, checking in, or making payments, self-service kiosks help ease the burden of requests on healthcare workers while allowing consumers to service their needs efficiently.
AT&T kiosk — there have been several iterations. This version has a problem with the POS device
The convenience unattended payment kiosks offer for purchasing products and services is why 67 percent of consumers use them. Other reasons why shoppers prefer self-service kiosks over traditional check-out methods include:
Consumers find products and information without feeling rushed or judged.
Well-designed kiosks provide security and privacy during payment transactions.
Beyond providing consumers with the experiences they prefer, unattended payment kiosks offer businesses several advantages.
Efficient Employee Allocation: Kiosks help manage store or restaurant traffic during peak times and allow merchants to assign staff where they are needed most. Additionally, automating or offering self-service can save up to 69 percent of time related to the tasks that kiosks perform.
Adaptability and Scalability:Kiosks can adapt to enable new payment methods and support new functionality such as upselling or cross-selling. Businesses can also add more kiosks as they grow – much more easily than hiring and laying off staff as demand changes.
Remote Access and Control: Unattended payment kiosks connected to business networks give merchants control to change, manage, or disconnect kiosks remotely.
Attract More Customers: When kiosks are the preferred self-service method for a majority of consumers, your client may see a bump in customer loyalty by deploying them.
Excerpt: TEMPE, Ariz.–(BUSINESS WIRE)–Harris Computer Corporation (Harris), a renowned provider of advanced enterprise software solutions, and KUBRA, a leading force in customer experience management solutions, proudly announce their strategic alliance. Together, they are poised to reshape customer experiences across key sectors, including utilities, government, and telecommunications.
At the heart of this partnership lies a commitment to deliver a game-changing suite of integrated billing, payment, and customer communications solutions. Harris will seamlessly integrate its utility-specific solutions, designed to enhance customer service, operational efficiency, and financial performance, with KUBRA’s cutting-edge offerings:
As the workforce shortage continues and contactless transactions become even more popular, merchants who invest in self-service will win over competitors who maintain their technology status quo. The interactive technology and cloud services that power unattended payment kiosks are becoming more available and affordable, which means that it will be easier and more cost-effective than ever for small and medium-sized businesses to deploy these game-changing solutions.
Merchants who choose to deploy kiosks will need your help to optimize customer experiences and complement their brands, as well as provide necessary functionality. Your clients will also operate more efficiently if they have a single payment solution that enables transactions across all selling channels, whether in-store, online, mobile or unattended payment kiosks. Contact us to learn more.
What does the word kiosk mean? It meant one thing 600 years ago.
1620s, “kind of open pavilion” (made of light wood, etc., often supported by pillars), from French kiosque (17c.), which is (along with German and Polish kiosk) from Turkish koshk, kiöshk “pavilion, summer house,” from Persian kushk “palace, villa; pavilion, portico.” They were introduced in Western Europe 17c. as ornaments in gardens and parks. Later of street newsstands (1865), on some resemblance of shape, a sense perhaps originally in French. Modern sense has been influenced by British telephone kiosk (1928).
Outdoor view driving up on Charging Station or EV Kiosk
In the modern computerized world the word kiosk means something else altogether.
Characteristics:
Generally it is unattended
It is interactive (usually via touchscreen)
Usually connected to the internet
Supports payments optionally
Different form factors are:
Standup pedestal
counter top
wall-mount
outdoor
Screen size can vary between 7″ displays for bike rental to big dual sided 55s like the Volta EV charging
And then there are RMUs or Remote Merchandising Units. Think of the Bose headphone “kiosk” at the airport (or Verizon). These are more akin to “store fixtures” and point-of-purchase fixtures that include POS options and typically a person to help you decide.
What the word Kiosk means
Here are some of the “kiosk meaning” for the modern-day kiosk. Kiosks today are very much different than those from years ago with photo kiosks from Kodak and ATM machines. Self-check-in from the major airlines (we used to work for Northwest Airlines ourselves and piloted check-in in the Ford Commissary in Detroit.
mcdonalds kiosk
They are self-service kiosks, usually electronic, and can be found in all walks of life. The form factor ranges from a mobile device to a tablet to a larger enclosures (usually metal but also plastic and wood). They are transactional with devices and they are informational only.
In malls, events, tradeshows and other locations you have the RMU, which is a Remote Merchandising Unit. Example manufacturer could be Ikoniq (main business being RMUs).
Kiosk Meaning – An interactive kiosk is a computer terminal featuring specialized hardware and software that provides access to information and applications for communication, commerce, entertainment, or education.
Early interactive kiosks sometimes resembled telephone booths, but have been embraced by retail, food service and hospitality to improve customer service. Interactive kiosks are typically placed in high foot traffic settings such as shops, hotel lobbies or airports.
Integration of technology allows kiosks to perform a wide range of functions, evolving into self-service kiosks. For example, kiosks may enable users to order from a shop’s catalogue when items are not in stock, check out a library book, look up information about products, issue a hotel key card, enter a public utility bill account number in order to perform an online transaction, or collect cash in exchange for merchandise. Customised components such as coin hoppers, bill acceptors, card readers and thermal printers enable kiosks to meet the owner’s specialised needs.
Where are Kiosks Used
It is estimated that over 1,200,000 kiosk terminals exist in the U.S. and Canada alone.
2020 Update — we did a quick calculation of just restaurants and restaurant kiosks.
There isn’t a fixed number but if I estimated locations for majors in the U.S.
burger = 50,000 (McDonalds 14K)
Mexican = 10,000
specialty = 5000
sandwich = 35000 (subway 27K)
casual dining = 5000 (applebees has 1700)
beverage/snack = 35000
chicken = 15000
pizza = 27000
family dining = 9000
bakery = 4000
That’s around 125,000 factoring the majors
Figure they account for 70%
New total around 170,000
Figure McD has 38,000 in the world
Extrapolated out worldwide approaching 500,000Figure COVID closed 20% of thoseMy guess would be close to 2M order stationsAccelerants would be chains like Chili’s and others with an order kiosk at every table.Streetside restaurants in Lagos are unlikely to utilize kiosks
The $11.3 billion Inspire/Dunkin’ deal was certainly the talk of the finance world. The deal was completed on Dec. 15. and now gives Inspire Brands an entrance into the breakfast segment, taking the Dunkin’ and Baskin-Robbins brands private.
Another notable acquisition was the growing brand BurgerFi, which was acquired by OPES Acquisition Corp. and announced it would be begin being traded on the Nasdaq on Dec. 17 under the ticker BFI. The company was renamed BurgerFi International Inc.
And this year wouldn’t be complete without speaking of third-party delivery companies.
With demand for delivery spiking after restaurant dining rooms were closed across the country, Grubhub, Uber Eats, and Postmates jockeyed for position with consolidation. Grubhub was acquired by Just Eat Takeaway for $7.3 billion in June, and Uber purchased Postmates for $2.65 billion in July. DoorDash, meanwhile, became a publicly traded company in December.
Lufthansa Cargo puts in place ImageHOLDERS Integration Kiosk (K Series) To Optimise Cargo Driver Check-In
Lufthansa Cargo is one of the world’s leading companies in the transport of airfreight, covering 300 destinations in over 100 countries, and employs approximately 4200 people worldwide.
Lufthansa Cargo is continuously investing in state-of-the-art technologies to enhance sustainability and efficiency. Self-service kiosk technology used to aid the shipment handling process is part of this investment.
The Challenge
The goal was to optimise Lufthansa Cargo’s handling times, for both internal employees and truck drivers, when receiving and delivering shipments.
The use of technology would ensure the creation of a more efficient and quicker process and eradicate the risk of human error.
The Solution
Lufthansa Cargo has successfully deployed 21 imageHOLDERS K Series kiosks, complete with additional device integration. The kiosk enclosure hosts an Access IS ATOM Passport Scanner, Aures 15.6” AOI Touchscreen PC and Custom VKP80 Thermal Printer.
The secure integration of the additional devices was crucial to the functioning of the solution. A QR code was captured on the passport scanner ensuring that the drivers did not need to spend time re-entering data and their specific app could be quickly updated without time-consuming manual interaction.
Testimonials
“We’ve been working with imageHOLDERS for a number of years now to give our customers the ability to pre-register and shorten their stay with us. Since then we have also been able to improve our internal handling times and simplify the process. Based on this experience, we plan to roll out more kiosks in other departments soon.”
Yannik Kilb, Application Manager
“When Lufthansa Cargo reached out to us we immediately knew we could help them bring technology together into an ergonomic, secure and robust self-service kiosk to help solve the problem at hand. After a number of detailed scoping and idea generation workshops, imageHOLDERS were able to advise our best solution recommendations, which then got taken into production and to market quickly. Lufthansa were always a pleasure to work with and the technological understanding was clear throughout all departments. I’m looking forward to the next project!”
Electrify America in the news – Goal is 1000 Chargers
WESTLAKE, Ohio–(BUSINESS WIRE)–TravelCenters of America Inc. (Nasdaq: TA), the nation’s largest publicly-traded full-service travel center network, announced today an agreement with Electrify America to offer electric vehicle charging at select TA/Petro locations with the first stations planned to be deployed in 2023. Electrify America is the largest open direct current fast-charging network in the U.S.
With a goal of installing approximately 1,000 individual chargers at 200 locations along major highways over five years, TA will purchase Electrify America’s DC (Direct Current) fast chargers. Electrify America will install, operate and maintain the charging stations at TA/Petro locations, through its Electrify Commercial business unit. Electrify America will manage the entire process to design and develop the charging stations – obtaining permitting approvals, providing warranty and 24/7 support services, and conducting onsite maintenance. TA will be included on the Electrify America charging network, allowing customers to access and pay for charging through the Electrify America app.
The network of charging stations will be open to almost all brands of EV vehicles and can deliver up to 350 kW to capable vehicles – some of the fastest charging speeds commercially available. The new charging stations help to provide range confidence to EV motorists traveling long distances by expanding access to hyper-fast charging, exemplifying TA’s commitment to providing accessible and reliable chargers to allow EV motorists stay on the go.
“TA’s large locations with expansive amenities are attractive to EV motorists and we are committed to expanding our EV charging infrastructure to accommodate this growing number of EV drivers over time,” said Jon Pertchik, Chief Executive Officer of TravelCenters of America. “Our agreement with best-in-class Electrify America provides an unmatched offering of excellence in locations, service and support.”
“Electrify America is pleased to collaborate with an industry leader like TravelCenters of America to provide the critical infrastructure needed for EV drivers of today and tomorrow,” said Giovanni Palazzo, President and Chief Executive Officer of Electrify America. “Our combined strengths allow us to take bigger steps toward our shared vision of a more sustainable future.”
Electrify Commercial – the business unit from Electrify America designed to deliver turnkey EV charging solutions to businesses, utility companies, fleet owners, travel centers and convenience stores – is developing EV charging programs tailored to fit customers’ individual needs. Electrify Commercial presents a unique opportunity for businesses like TravelCenters of America to own their own charging stations while leveraging Electrify America’s experience building the largest open, DC-fast charging network in the U.S.
TA’s site amenities and Electrify America’s robust abilities offer unique solutions to EV drivers, including convenient locations along major highways and close to exits, access to Wi-Fi at TA locations, modern restrooms, hyper-fast charging speeds up to 350 kW for capable vehicles, seamless Plug & Charge payment technology, and operations backed by 24/7 customer support and a 24/7 network operations center.
Together, TA and Electrify America are dedicated to meeting the evolving needs of motorists and are charging toward a more sustainable future.
Electrify America Charging Video
About TravelCenters of America
TravelCenters of America Inc. (Nasdaq: TA) is the nation’s largest publicly traded full-service travel center network. Founded in 1972 and headquartered in Westlake, Ohio, its over 18,000 team members serve guests in 281 locations in 44 states, principally under the TA®, Petro Stopping Centers® and TA Express® brands. Offerings include diesel and gasoline fuel, truck maintenance and repair, full-service and quick-service restaurants, travel stores, car and truck parking and other services dedicated to providing great experiences for its guests. TA is committed to sustainability, with its specialized business unit, eTA, focused on sustainable energy options for professional drivers and motorists.TA operates over 600 full-service and quick-service restaurants and nine proprietary brands, including Iron Skillet® and Country Pride®. For more information, visit www.ta-petro.com.
About Electrify America
Electrify America LLC, the largest open DC fast charging network in the U.S., is investing more than $2 billion in Zero Emission Vehicle (ZEV) infrastructure, education and access. The investment will enable millions of Americans to discover the benefits of electric driving and support the build-out of a nationwide network of ultra-fast community and highway chargers that are convenient and reliable. Electrify America and Electrify Canada expect to have more than 1,800 total charging stations with over 10,000 individual chargers in the United States and Canada combined by 2026. During this period, Electrify America will be expanding to 49 states and the District of Columbia, supporting increased ZEV adoption with a network that is comprehensive, technologically advanced and customer friendly.
Electrify America earned the2020 and 2021 “EV Charging Infrastructure Best-in-Test” award from umlaut, an infrastructure and benchmarking specialist, now part of Accenture, as published in Charged Electric Vehicles Magazine. Electrify America’s Electrify Home® offers home charging solutions for consumers with flexible installation options. Electrify Commercial® provides expert solutions for businesses looking to develop electric vehicle charging programs.
The unbanked and underbanked, what to do with them? Calculating the use of cash, credit cards (credit or debit), checks and e-wallets is not a simple equation. A drive thru in a small city in Alabama is going to be different than high end retail store in downtown Chicago.
Seeing how the size of transactions impacts which currency is used is another variable. Large transactions are going to be credit as a rule. A cup of coffee at McDonalds is a buck.
So the dollar value of transactions is a variable as well. If 90% of your sales is via credit card then you favor credit card. 90% of your sales might be 40% of your transactions though.
Excerpt: The FDIC is committed to expanding Americans’ access to safe, secure, and affordable banking services, which is integral to the FDIC’s mission of maintaining the stability of and public confidence in the U.S. financial system. The FDIC National Survey of Unbanked and Underbanked Households is one contribution to this end. Conducted biennially since 2009 partly in response to a statutory mandate, the survey is administered in partnership with the U.S. Census Bureau and collects information on bank account ownership; use of prepaid cards and nonbank online payment services; use of nonbank money orders, check cashing, and money transfer services; and use of bank and nonbank credit.
Video
More Information
Key Unbanked Underbanked Findings
National Unbanked Rate
An estimated 4.5 percent of U.S. households (approximately 5.9 million) were “unbanked” in 2021, meaning that no one in the household had a checking or savings account at a bank or credit union.
The unbanked rate in 2021—4.5 percent—was the lowest since the survey began in 2009. Between 2019 and 2021, the unbanked rate fell 0.9 percentage points, corresponding to an increase of approximately 1.2 million banked households.
Between 2011—when the unbanked rate was at its highest level since the survey began—and 2021, the unbanked rate fell 3.7 percentage points, corresponding to an increase of approximately 5.0 million banked households.
Unbanked Rates by Household Characteristics
Consistent with the results of previous surveys, unbanked rates in 2021 varied considerably across the U.S. population. For example, unbanked rates were higher among lower-income households, less-educated households, Black households, Hispanic households, working-age households with a disability, and single-mother households.
Differences in unbanked rates between Black and White households and between Hispanic and White households in 2021 were present at every income level. For example, among households with income between $30,000 and $50,000, 8.0 percent of Black households and 8.4 percent of Hispanic households were unbanked, compared with 1.7 percent of White households.
Unbanked Households: Reasons for Not Having a Bank Account
“Don’t have enough money to meet minimum balance requirements” was cited by 21.7 percent of unbanked households as the main reason for not having an account—the most cited main reason.
“Don’t trust banks” was the second-most cited main reason for not having an account in 2021 (13.2 percent), and “Avoiding a bank gives more privacy” was the third-most cited main reason (8.4 percent).
COVID-19 Pandemic and Transitions in Bank Account Ownership
New questions in the 2021 survey asked households whether they experienced economic changes since the start of the COVID-19 pandemic in March 2020 and whether those changes contributed to the closing or opening of households’ bank accounts.
About one in three (34.9 percent) recently banked households reported that receiving a government benefit payment (for example, unemployment benefits or a pandemic stimulus payment) contributed to opening a bank account since March 2020.
In other words, among the 77.9 percent of recently banked households that received a government benefit payment, almost half (44.8 percent)—representing approximately 1.9 million households—said that the payment contributed to opening an account.
About one in five (21.1 percent) recently unbanked households reported that losing or quitting a job, being furloughed, having reduced hours, or having a significant loss of income contributed to closing a bank account since March 2020.
Banked Households: Primary Method Used to Access Bank Accounts
Among banked households:
Use of mobile banking increased sharply (from 15.1 percent in 2017 to 34.0 percent in 2019 to 43.5 percent in 2021) and remained the most prevalent primary method of account access.
Use of a bank teller declined considerably (from 24.8 percent in 2017 to 21.0 percent in 2019 to 14.9 percent in 2021) but remained prevalent among certain segments of the population, including lower-income households, less-educated households, older households, and households that did not live in a metropolitan area.
Prepaid Cards and Nonbank Online Payment Services
In 2021, 6.9 percent of all households were using general purpose reloadable prepaid cards at the time of the survey, and 46.4 percent of all households were using nonbank online payment services. Examples of nonbank online payment services are PayPal, Venmo, and Cash App.
Use of prepaid cards was much higher among unbanked households (32.8 percent) than among banked households (5.7 percent).
Use of nonbank online payment services was much lower among unbanked households (18.1 percent) than among banked households (47.7 percent).
Unbanked households were twice as likely to use prepaid cards or nonbank online payment services to conduct four or more types of transactions compared with banked households.
Nonbank Money Orders, Check Cashing, and Money Transfer Services
Use of nonbank money orders and nonbank check cashing declined steadily between 2017 and 2021.
In 2021, 9.7 percent of all households used nonbank money orders, down from 14.3 percent in 2017 and 11.9 percent in 2019.
In 2021, 3.2 percent of all households used nonbank check cashing, down from 6.4 percent in 2017 and 5.5 percent in 2019.
In 2021, 7.0 percent of all households used nonbank money transfer services from companies like Western Union, MoneyGram, Walmart Money Center, or Ria Money Transfer.
Bank and Nonbank Credit
In 2021, 71.5 percent of households had a Visa, MasterCard, American Express, or Discover credit card (i.e., a credit card), similar to the proportion in 2019 (71.3 percent) and above the 2017 level (68.5 percent). The share of households that had a personal loan or line of credit from a bank (i.e., a bank personal loan) decreased from 10.8 percent in 2019 to 8.0 percent in 2021. Altogether, 72.5 percent of households in 2019 and 72.3 percent of households in 2021 had a credit card or bank personal loan. In addition, 2.8 percent of households had a personal loan or line of credit from a company other than a bank (i.e. a nonbank personal loan) in 2021.
Differences by race and ethnicity in the likelihood of having a credit card or bank personal loan were present at every income level. For example, even among households with income between $50,000 and $75,000, 64.8 percent of Black households and 71.2 percent of Hispanic households had a credit card or bank personal loan, whereas 81.3 percent of White households did so.
Use of rent-to-own services and payday, pawn shop, tax refund anticipation, and auto title loans all decreased between 2017 and 2021. About 1 percent of households in 2021 used each product or service. The proportion of households that used at least one of the five products or services declined sharply from 7.4 percent in 2017, to 4.8 percent in 2019, and to 4.4 percent in 2021.
The proportion of unbanked households that used at least one of the five products or services decreased substantially between 2017 and 2021. Despite this decline, use of these nonbank credit products or services in 2021 continued to be more prevalent among unbanked households than among banked households.
Underbanked Households
An estimated 14.1 percent of U.S. households (approximately 18.7 million) were “underbanked” in 2021, meaning that the household was banked and in the past 12 months used at least one of the following nonbank transaction or credit products or services that are disproportionately used by unbanked households to meet their transaction and credit needs:
Money orders, check cashing, or international remittances (i.e., nonbank transactions) or
Rent-to-own services or payday, pawn shop, tax refund anticipation, or auto title loans (i.e., nonbank credit).
An estimated 81.5 percent of U.S. households (approximately 107.9 million) were “fully banked” in 2021, meaning that the household was banked and in the past 12 months did not use any of the above nonbank transactions and credit.
As the primary method of bank account access, use of mobile banking was higher among underbanked households (48.8 percent) than among fully banked households (42.5 percent). Use of online banking as the primary method of account access was much lower among underbanked households (11.6 percent) than among fully banked households (23.8 percent). Similar proportions of underbanked households (15.0 percent) and fully banked households (14.9 percent) used a bank teller as the primary method of account access.
Almost all underbanked households (96.1 percent) and fully banked households (97.3 percent) used their bank accounts to pay bills or receive income. However, while 81.6 percent of fully banked households exclusively used their bank accounts to conduct these transactions, only 38.1 percent of underbanked households did so.
Underbanked households were less likely to have a credit card and were more likely to have both bank and nonbank personal loans than fully banked households in 2021. For example, 62.4 percent of underbanked households had a credit card, compared with 76.6 percent of fully banked households. One in ten underbanked households (10.0 percent) had a bank personal loan, compared with 8.0 percent of fully banked households. And 5.6 percent of underbanked households had a nonbank personal loan, compared with 2.4 percent of fully banked households.
Implications
The financial disruptions due to the COVID-19 pandemic created unique opportunities and challenges for economic inclusion, some of which may be temporary, while others may be longer lasting. The importance of quickly receiving income from Economic Impact Payments or other government relief programs created a unique bankable moment, and consumers benefitted from enhanced online and mobile account opening technologies and the greater availability of safe and affordable bank accounts. This combination of factors resulted in meaningful gains in connecting households to the banking system.
Health and safety concerns regarding in-person interactions during the pandemic may have accelerated the long-term trend of increasing use of mobile and online channels to access financial products and services, such as mobile banking and online payment services. As the pandemic wanes, it will be important to carefully monitor whether the shift from in-person activity continues, stabilizes, or subsides.
Beyond impacts directly tied to the pandemic, the financial services marketplace continues to become more disaggregated, and consumers are bundling services and providers (bank and nonbank) in new and interesting ways. This disaggregation may provide greater choices for consumers but also may make it more difficult for consumers to clearly distinguish differences between bank and nonbank products and to understand the protections available, such as deposit insurance. The economic inclusion implications of disaggregation on different segments of the population bear further research and highlight the need to learn more about how consumers are navigating the choices presented to them by the evolving marketplace.
All PDF files on this page reference Portable Document Format (PDF) files. Adobe Acrobat, a reader available for free on the Internet, is required to display or print PDF files. (PDF Help)
The Fed – Developments in Noncash Payments for 2019 and 2020: Findings from the Federal Reserve Payments Study — The Federal Reserve Payments Study (FRPS) collects data to document trends and developments in U.S. payments. This brief is the first report since the detailed release of 2018 data. It provides new findings for 2019 and 2020, the latter year reflecting effects of the global COVID-19 pandemic, on payments processed over general-purpose credit and debit card networks, including non-prepaid and prepaid debit card networks; the automated clearinghouse (ACH) transfer system; and the check clearing system. These payment systems—card, ACH, and check—form the core of the noncash payment and settlement systems used to clear and settle everyday payments made by consumers and businesses in the United States today. Results include estimates of payment shares based on information collected from large depository institutions in the Depository and Financial Institutions Payments Survey (DFIPS). Results also include nationally representative totals for cards from the Networks, Processors, and Issuers Payments Surveys (NPIPS).
Debit card statistics – CreditCards.com — The COVID-19 crisis was easily the greatest economic disruption since the Second World War and perhaps even the Great Depression. While there were certainly some winners and some losers, the crisis affected nearly every aspect of our economy, and we are only just now beginning to recover. As we recover, it’s still unclear how our usage of debit cards has been affected.
2024 UnBackground and Commentary
In a cashless world, who gets left behind?
Many people are still left behind when it comes to financial inclusion in digital payments. As cash usage declines, they may become increasingly excluded.
Figure 3 shows this decline in cash clearly, both in emerging markets and developed economies, with some countries already becoming almost fully cashless.
Not everyone has the same definition of cashless. Some see it as simply meaning that you always have the option to make any payment digitally, and this may well become a reality in the near future. Some see it as the full elimination of physical cash from society – with no more hard currency being issued by central banks and no possibility to pay non-digitally. This may seem
unlikely in the near future but, given the dramatic digitisation of payments over the last 40 years, it still seems possible that this could occur in some countries in the next 10-20 years.
The downsides and costs of cash, have led to major government-led Alternative Payment Methods (APMs) in an effort to reduce cash usage. In India for instance, UPI (Unified Payments Interface), since its launch in 2016, has grown to process over 7.82 billion transactions in Dec 2022. Whilst in Brazil, Pix has taken just two years to become the payment means most used by Brazilians. These APMs are not only used by people buying from merchants, but also to pay each other in person-toperson (P2P) payments, further eroding the use of cash.
How digital financial exclusion impacts citizens
As illustrated above, social segments which are more prone to financial exclusion are people who are unbanked, elderly, digitally unskilled, living in remote locations, vulnerable, disabled, refugees and immigrants, and digital laggards.
Through their dependence on cash, they can face various difficulties:
• The poverty premium: In the UK, “People without bank accounts are deprived of discounted prices connected to direct debit payments.”
• Reduced convenience: Extra time is needed to obtain or deposit cash because there can be a lack of ATMs/ bank branches, while some retailers no longer accept cash at all.
• Security risks: The risk of cash being stolen or counterfeiting (US retail businesses lost about $40 billion in 2014 because of the theft of cash alone14 and, in Germany, thieves are now “blowing ATMs up at a rate of more than one a day”).
• Social divide: A reduced ability to access and pay for digital-only services may deepen inequality, as explained in the OECD report Advancing the Digital Financial Inclusion of Youth.
• Depreciation: Savings held as cash do not earn interest and therefore will not resist devaluation over time.
• Affordable borrowing: Lending from the unstructured sector tends to come with significantly higher interest rates than from the structured sector.
Formal launch of a new self service return locker or return kiosk as we like to call them is announced by KIOSK Information Systems and Inmar. Here is the press release link. Self service return lockers & kiosks enable automated, package-free and label-free returns for products purchased online. For more information or questions you can always email [email protected]
return kiosk – click for full size
These units are already deployed in multiple locations (some of which we cannot disclose) and availability is now.
The unit received a large amount of press for its unveiling at NRF 2023. Drawing footfall into a retail physical store is a big advantage of these units.
Summary
Faster — No more standing in line to speak to a person to return item purchased online
Increased footfall — Makes it more likely for consumers to “use your store” and physically visit it
Safer – physical distancing is here to stay
Recurring customer sales – ease of return translates into more online sales, on repeated basis
From recent tradeshow — I could not be more excited about executing the official partnership between KIOSK Information Systems and Inmar Intelligence –
Online shopping continues to increase in popularity and, without the ability to try before buying, customers often need to make returns. Consumers made an estimated $428 billion of product returns to retailers in 2020, equating to 10.6% of U.S. retail sales. The financial impact is significant as each retail return costs approximately 59% of the item’s purchase price. In partnership with Doddle and Inmar Post-Purchase Solutions, KIOSK offers a retail returns solution that improves customer experience and frees up retail staff.
Using self-service kiosks enables staff to spend less time managing returns and more time serving shoppers — about 94 percent more time.
“Online returns are crucial to e-commerce success, but despite being vital to loyalty and purchase frequency, returns are often frustrating for shoppers,” said Dan Nevin, General Manager at Inmar Post-Purchase Solutions. “Self-service kiosks eliminate this frustration while adding value to host merchants. Processing 1.8 million returns during our national rollout, and maintaining a customer satisfaction rate of 93 percent, clearly indicates shoppers are embracing self-service returns.”
In addition to greater convenience, in-store returns are also more sustainable, as customers fit their return journey into their normal schedules. Returns are consolidated in one place as well, which makes shipping more efficient and reduces the consumption of fossil fuels.
WINSTON-SALEM, NC, Jan. 31, 2023 (GLOBE NEWSWIRE) — Inmar Post-Purchase Solutions, a leading provider of post-purchase customer experience and e-commerce returns solutions, and KIOSK Information Systems (KIOSK), the leading self-service solution provider in North America, have partnered to bring unprecedented convenience and efficiency to the product returns process.
Self-service returns kiosks enable automated, package-free and label-free returns for products purchased online. This innovative approach to returns processing provides cost savings, increases Net Promoter Scores (NPS), boosts shopper loyalty and improves sustainability — without adding staff.
Process More Returns with Less Staff while Increasing Customer Satisfaction
Using self-service kiosks enables staff to spend less time managing returns and more time serving shoppers — about 94 percent more time.
“Online returns are crucial to e-commerce success, but despite being vital to loyalty and purchase frequency, returns are often frustrating for shoppers,” said Dan Nevin, General Manager at Inmar Post-Purchase Solutions. “Self-service kiosks eliminate this frustration while adding value to host merchants. Processing 1.8 million returns during our national rollout, and maintaining a customer satisfaction rate of 93 percent, clearly indicates shoppers are embracing self-service returns.”
In addition to greater convenience, in-store returns are also more sustainable, as customers fit their return journey into their normal schedules. Returns are consolidated in one place as well, which makes shipping more efficient and reduces the consumption of fossil fuels.
KIOSK designs, manufactures, monitors and supports the nationwide kiosk deployment. KIOSK IT professionals monitor real-time IoT alerts on the system, and software and component-level performance, which facilitates industry-leading uptime statistics.
“Because these kiosks are so quickly adopted and heavily used throughout each day, uptime is paramount to delivering the optimal post-purchase experience,” said Kim Kenney, CEO of KIOSK. “Our comprehensive service wrapper provides a consistent and reliable returns experience in the field, ensuring that first-timers naturally transition to repetitive loyal users.”
Related Pictures
We visited our local Whole Foods and saw one of these. There was a line and dropoff times were less than 3 minutes. The biggest drawback we saw was the storage locker needs to be twice the size as it ran out of room and forced the unit offline.
click for full size – amazon drop off locker
###
About Inmar Intelligence Post-Purchase Solutions
The post-purchase experience is often where a company’s customer experience strategy delivers its greatest value. To maximize this value, commerce data solutions company Inmar Intelligence formed a joint venture with Doddle, an international provider of e-commerce solutions. Operating under the Inmar Intelligence brand, the new company offers end-to-end, post-purchase solutions and analytics for brands, omnichannel retailers, pure-play e-commerce retailers and parcel carriers. By combining Inmar’s technology and nationwide network of returns processing centers with Doddle’s digital returns platform and experience in developing pick up/drop off (PUDO) networks, this new entity provides frictionless delivery and returns experiences for shoppers and merchants, while offering carriers new growth opportunities.
For more information about Inmar, please follow us on Twitter, LinkedIn or Facebook, or call (866) 440-6917.
About KIOSK Information Systems
KIOSK helps organizations digitally transform by enabling automation with self-service solutions to improve the customer experience, while increasing operational and cost efficiencies. With over 29 years of experience and 250,000+ kiosks deployed, KIOSK is the trusted partner of Top 100 Retailers and Fortune 500 clients: delivering proven expertise in design engineering and manufacturing, application development, integration, and comprehensive support services. We offer an innovative portfolio of self service kiosk machine solutions along with managed services and IoT capabilities to ensure a seamless user experience.
For more information about KIOSK, please follow us on LinkedIn or call (800) 509-5471.
Kiosk Mode protects your systems from public hacks. Recently there was a large RFP for kiosk enclosures (at a federal cemetery). The procuring office indicated that no computers would be required as they had existing stock of some older Dell laptops. The laptops run Windows 7 (consumer edition). Deploying self-service computers with an unsupported (and often hacked) operating system in order to save $20 is a common mistake.
We often find windows computers, in particular, to be highly vulnerable in public locations. As a “white hat” we probably get into 50% of those computers one way or another. If they have personal data, that brings in to bear some pretty hefty HIPAA violations, especially in the medical field.
Bootup is the most vulnerable period for a public computer. Usually fairly easy to locate the power plug and unplug the unit. If you go really cheap, then you didn’t bother to use an UPS either.
And having been in the role several years as IT manager, we can tell you that as earnest and well-intentioned in-house technical gurus like to fancy themselves, at best they have to educate themselves first in order to eliminate access and data (cache files) to any reasonable degree. Our advice has remained the same over the years for those techs. Use a robust and mature lockdown system and see what it does. It has been hacked over the years (all software has been hacked and then adjusted if it is any good). Imitation is the sincere form of flattery. Don’t learn at the expense of your customers (or your legal settlement fund).
Employee Considerations
The usual mental framework for kiosk mode is to secure the interface for customers in self-service mode.
Fact is though the same applies to employees, especially with the social account proliferation. We see examples of employees playing Doom for example on POS terminals (usually running Windows). They could just as well be on TikTok or a porn site or surfing Google (with all its bad actor ads). Data, privacy, and ransomware all come into play.
Or maybe the employee loads Doom onto customer kiosk. See McDonald’s employee incident. The good news there is that at least the game station had a built-in screenreader (JAWS is used on McDonald’s kiosks).
Best to lockdown that POS application and the order kiosks…
Other Kiosk Mode Horror Stories
To be sure software and application must be secure. But don’t forget the physical — one of our favorites is the LazyBoy credit application. We wrote this up in 2018.
Note the bottom mount plate the unit sits on. It says Private, Safe, Secure.
Run the video and checkout the backside of the unit with the keys available to unlock the enclosure.
Inserting a small USB transaction sniffer is child’s play and anyone who fills out the credit application is handing it to some hacker. For reference the lockdown solutions referenced all provide protection against USB sticks.
Sitekiosk – Android and Windows lockdown, remote management and CMS for digital signage
Disadvantages of Assigned Access
A common question I hear from new clients is “why would I want to use kiosk software when I can just use kiosk mode in Windows (aka Assigned Access)?”
This is a fair question, so we’ll explain the limitations of Windows Kiosk Mode and when there is a need for kiosk software.
The short answer is that kiosk software makes up for the shortcomings in Windows Kiosk Mode and adds an additional layer of security and ease of use to get you up and running quickly without all the headaches.
Windows Assigned Access is a feature which lets you restrict a specific standard account to using only one Windows Store app. For example, you can restrict customers at your business to using one app so your PC acts like a kiosk.
Whenever someone signs in with the specified account, they’ll only be able to use that one app. They won’t be able to switch apps or close the app using touch gestures, a mouse, the keyboard, or hardware buttons. They also won’t see any app notifications.
In a self-service kiosk environment, you might select Internet Explorer as your one app to run and point that at your kiosk application website.
Unfortunately, there are several limitations to Windows Kiosk Mode that will cause big problems, particularly in an unattended kiosk environment…
Malicious users can potentially access the operating system, manipulate files, steal customer data in a number of ways. See my article on kiosk hacking.
Users can browse to ANY website since there’s no ability to restrict the browser to certain websites
Printing will popup the print dialog box, thereby confusing users and compromising security
Downloading malicious files can corrupt the operating system and compromise user data
System shortcuts like CTRL-ALT-DEL are not blocked, giving the attacker the ability to disrupt your kiosk and compromise security
No support for payment devices (bill acceptors, credit card readers, etc…)
Another Point of View
Microsoft provides a basic lockdown solution that misses many key features that kiosk software like SiteKiosk provides for a successful deployment of kiosks, public computers and digital signage screens.
Different devices in public locations require different designs and layouts. Kiosk software like SiteKiosk come with different layouts, customizable browser designs and a design tool to create custom user interfaces without programming skills. Microsoft’s kiosk solution might require you to consult with a web developer if you require a certain design of your start screen.
Especially for larger deployments and for managing interactive screens, a Cloud-based remote management, monitoring solution adds value for administrators to remotely update the configuration and the content on the remote clients without local human intervention. Similarly, important information, notifications and logs can be accessed by administrators remotely.
Kiosk software adds necessary system monitoring and maintenance features out-of-the-box. A software watchdog feature in SiteKiosk monitors the system and restarts it within seconds if needed.
To protect business and user data, kiosk software like SiteKiosk also provides a session reset feature to reset the system after a pre-configured idle time and/or upon clicking a logout button by the user.
All browser and application windows will be closed, all user traces will be deleted (history, cookies, and cache), and the SiteKiosk browser returns to the Start Page.
Most kiosk software products and remote management solutions for kiosk systems can be tested before purchasing.
Still feeling like you’d rather do it yourself and deal with the unknowns and Windows (or Android) patch management cycle? Here are some contract “writers” offering their semi-educated viewpoints.
DENVER, Colo., Jan. 9, 2023 (SEND2PRESS NEWSWIRE) — Kiosk Association News – Kiosks & Digital Signage in Retail: Next week is NRF in New York and we are in our usual location at entrance to lower level in #1602. We’ll have 4 demos available at our booth. Other booths to visit include KIOSK (5502), Pyramid (3482), Storm Interface (1707), ImageHolders (4266), Insight Touch (1327), POSBANK (5649), Samsung (3657), Ingenico (3738), Elo (5803), Esper (855) and Star Micronics (5449).
DENVER, Colo., Jan. 9, 2023 (SEND2PRESS NEWSWIRE) — Kiosk Association News – Kiosks & Digital Signage in Retail: Next week is NRF in New York and we are in our usual location at entrance to lower level in #1602. We’ll have 4 demos available at our booth. Other booths to visit include KIOSK (5502), Pyramid (3482), Storm Interface (1707), ImageHolders (4266), Insight Touch (1327), POSBANK (5649), Samsung (3657), Ingenico (3738), Elo (5803), Esper (855) and Star Micronics (5449).
Interesting to see DVLED news in Minneapolis. The genesis of their solution was cloned in part by earlier solution deployed by Minnesota Twins. Extended writeup with pics supplied by the airport authority.
Keywords: Point of Sale and Kiosks, Kiosk Industry Group, kiosk manufacturing association KMA, Point of Sale, Digital Signage, National Retail Federation, DENVER, Colo.
LOS ANGELES, Calif., Dec. 16, 2022 (SEND2PRESS NEWSWIRE) — Olea Kiosks®, Inc., the premier provider of innovative self-service kiosk solutions, is proud to welcome industry veteran Michael Tulloch to its team as Director of Solution Sales.
In this role, Tulloch will be responsible for growing the business in Access Control and Transportation. With his ability to build strategic relationships, Tulloch will work to cultivate strategic partnerships with best-in-class software providers and venues. His extensive knowledge and experience in self-service solutions will help him as he looks to help innovate new solutions to quickly identify and validate visitors using biometric technology at prominent venues worldwide.
Olea Kiosks Michael Tulloch
“I am very excited to join the team at Olea. The opportunity for self-service solutions has never been better and with enhanced technology including new biometric peripherals, I’m eager to bring new secure check-in opportunities to the table,” said Tulloch.
“We’ve established an aggressive plan for 2023 and Michael will help us execute near-term revenue plans and assist in building the longer-term business and technology partnerships in the space,” explained CEO Frank Olea. “We look forward to Michael establishing successful relationships to expand our installed base and build new business opportunities,” added Olea.
About Olea Kiosks, Inc.:
Olea Kiosks® Inc., is a self-service kiosk solution provider for the travel, access control, healthcare, hospitality, and entertainment industries. Its technologically advanced, in-house manufacturing, design, and innovation have made it an industry leader. Headquartered in Los Angeles, California, customers include CLEAR, IDEMIA, Kaiser Permanente, The Habit Burger Grill, and Universal Studios Theme Parks.
Also covered for this “NRx” tradeshow — include 22Miles, BurgerFi, Cosmopolitan, Wendys POS, Menu Boards, WelcomeWare and Elotouch — Here is link to NRF page. The NRF (National Retail Federation) show, known as “Retail’s Big Show,” is a premier event held annually in New York City. It brings together the retail industry’s biggest names, innovators, and thought leaders for a few days of learning, networking, and showcasing the latest trends and technologies in retail.
Dates and Venue: The event typically takes place in January at the Jacob K. Javits Convention Center.
Conference and Expo: The show features a comprehensive conference with hundreds of educational sessions led by industry experts, covering topics like innovation, operations, digital technology, and more. The Expo showcases the latest products and solutions from leading companies.
Speakers: The event attracts high-profile speakers, including CEOs, industry leaders, and innovators who share their insights and predictions about the future of retail.
Networking Opportunities: Attendees have numerous opportunities to connect with peers, vendors, and industry experts through various networking events, including parties, partner events, and guided tours of innovative retail spaces in NYC.
Special Programs: The show often includes special programs like the Innovation Lab, Startup Hub, and the new Foodservice Innovation Zone, which highlight cutting-edge technologies and emerging companies.
Retail Store Tours: Participants can explore innovative retail spaces throughout New York City, gaining firsthand insights into the latest retail trends and practices.
The NRF show is a must-attend event for anyone in the retail industry, offering invaluable insights, interactive sessions, and opportunities to connect with the brightest minds in retail.
Complete Samsung Clover ase study on the positive impact that customer ordering kiosks provide to a relatively small retail shop. Video https://youtu.be/UotHJR3DcKs
Kiosk Dual Self-Order & Counter Self-Order Kiosk
The Pyramid Passport and Flex countertop will be shown in 1602. Both units include assistive technology and one will be running JAWS by Vispero (in McDonalds configuration)
Public access stations & apps can be securely locked down to prevent unauthorized access , and provide remote monitoring tools. KioWare Android does just that. KioWare also includes specific Samsung support for Samsung tablets. https://youtu.be/Ln_Zuv_wIvc
You can see Olea kiosk in the Storm Interface booth nearby the KMA booth at 1602. Stop by and we will walk you over. For more information on Olea Kiosks you can email [email protected]
JAWS ADA for Kiosk screen reader available for Android Kiosks
Editors Note — big announcement from Vispero/TPGi on the availability of Android software for ADA assistive (Android screen reader). Android has been lacking a good ADA accessibility solution and no surprise Vispero delivers one first. You can see JAWS for Kiosk at NRF in January at booth 1602.
JAWS for Kiosk screen reader available for Android Kiosks
CLEARWATER, FL, December 15, 2022 /PRNewswire/ — Vispero™, the global leader for assistive technology products for the blind and low-vision community and provider of JAWS®, the world’s most widely used screen reader, announces that JAWS for Kiosk is now available for Android systems. This is the only screen reader specifically designed to support Android kiosks.
JAWS for Kiosk is an award-winning screen reader featuring a self-service text-to-speech audio output that allows blind or low-vision users to perform tasks easily and independently, such as ordering at a quick service restaurant, voting in an election, filling out confidential information at a medical office or interacting with other kiosk or tablet-based applications. Previously available exclusively on Microsoft Windows form factors, JAWS for Kiosk is now compatible with the Android platform, allowing it to be deployed on an even greater number of self-service kiosks systems worldwide.
Leading the Android initiative of JAWS for Kiosk is Traci Murray. Traci joined the Vispero team as Director of Business Development with a focus on JAWS for Kiosk. Her extensive background working with a leading kiosk manufacturer brought a new perspective for customers deploying self-service kiosks.
Murray explains, “Being able to share my experience in the self-service hardware space with clients looking to deploy or expand their kiosk projects brings a whole new level of opportunities to Vispero and users. JAWS for Kiosk software is an integral addition to a kiosk project that makes kiosks accessible and usable for all.”
JAWS for Kiosk works with EloView®, Elo’s mobile device management software, to deploy and securely manage Elo Android-powered touchscreen computers. EloView enables kiosk administrators to package JAWS with their primary application and remotely deploy the solution to kiosks worldwide. This approach allows Elo customers to integrate text-to-speech audio with any kiosk app – whether at a self-order kiosk at your favorite restaurant, a healthcare check-in kiosk, or a ticketing kiosk at an amusement park. [See complete list of Elo Solutions here onsite]
TPGi works with premium kiosk partners to deploy assistive technology in the self-service areas. Working with kiosk manufacturers and software companies, TPGi is pleased to have Elo join our partner program.
“We look forward to working with the Elo team and making self-service experiences accessible for all,” stated Murray.
Features and benefits of JAWS for Kiosk include:
High-quality voices for speech output.
Support for multiple languages.
Auto start and stop with a headphone jack.
Works specifically with Storm assistive technology products, Elo Audio Jack, as well as other alternative input solutions such as touch screens.
A dictionary that administrators can use to customize how JAWS pronounces specific words or abbreviations.
Ability for administrators to assign custom labels and hints to unclearly labeled kiosk application controls.
Android now has ADA accessibility screen reader available by Vispero. Big announcement from Vispero/TPGi on availability of Android software for ADA assistive (Android screen reader). Android has been lacking a good ADA accessibility solution and no surprise Vispero delivers one first. You can see JAWS Kiosk at NRF in January at booth 1602. Here is the updated brochure for 2022.
Vispero and TPGi also have two new great resources to include on their site:
About Vispero
Vispero is the global leader in assistive technology products for those with vision impairments. Freedom Scientific, TPGi, Enhanced Vision, and Optelec, all Vispero brands, have a long history of innovation for customers with accessibility needs. Our product portfolio is considered one of the most diverse and reliable on the market. For more information, visit www.vispero.com.
About TPGi
TPGi is an accessibility solutions provider that supports all phases of accessibility through best-in-class management software and professional services. We partner with the best-known brands in the world to achieve end-to-end accessibility for their digital assets. Our clients span a variety of industries including retail/eCommerce, software/technology, publishing, banking/finance, healthcare, government, and higher education. TPGi experts are globally recognized for their contributions to accessibility standards and guidelines.
POS Clover case study on customer order kiosks’ positive impact on a relatively small retail shop. Most of us like to think in terms of 14,000 kiosks at Mcdonald’s and relegate small businesses to the footnotes. It’s a challenge aggregating tens of thousands of SMBs literally and dealing with an overall number literally 3X the number of Mcdonald’s. This is a small bubble tea shop in Kansas City and they have been killing it with 100-200+ orders a day through their kiosks. A great example of how kiosks can help a business save costs as well as how readily customers adopt the technology these days. More orders and faster orders with fewer people. One of the restaurant’s main points is shortening the decision process customers go through when ordering (and not tying up employees to wait on them while they do).
These units serve a dual purpose. On the one hand they allow customers to enter their orders. Secondly they provide digital signage and digital messaging in-store.
POS Clover Cost Effective?
Clover calculations are 16 weeks to be profitable. With affordable kiosk hardware and a low monthly cost of only $69 per kiosk.
In Brief Summary
Goal – increase efficiency in small space
Fast turnaround for customers
High foot traffic and mobile orders to deal with
Employee focus on making orders and good customer service
Less time spent modifying orders
CommandPoint by Nano very useful
50 to 60 drinks took 2 hours to setup
More thruput with fewer employees
Digital messaging and content functions as well
Originally not a Clover customer but became one thanks to integration of kiosk
More Info
Here is some background on this equation. It is basically three companies: Clover, Samsung and Nanonation. Nanonation has taken an interesting path with marketing on this as they acquired and launched the “orderingkiosk.net” website in Sept 2022.
Owner Interview
No doubt this solution is also on their main site but nice use of multichannel marketing, with focus. You can actually purchase the solution and options online too. No long discussion with some rep wanting to know your life story before they give you a quote. I did note that there is no quantity discount and they accept coupon codes.
POS by Clover is a point-of-sale (POS) system that allows businesses to process payments, manage inventory, track sales, and run various operations. It is a cloud-based system that can be customized with different software plans, hardware devices, accessories, and apps. POS by Clover is compatible with many types of businesses, such as restaurants, retail, and service. It also offers features such as customer engagement, loyalty programs, online ordering, and reporting. POS by Clover is developed by Clover Network Inc., a subsidiary of First Data Corporation.
POS Clover Product Overview
As a Clover customer, there is no easier way to add self-service ordering to your restaurant. The Ordering Kiosk by Nanonation, allows you to focus your team on producing and delivering more orders. Let the kiosk do the work of order taking and free your team to be providing fast, efficient, and friendly customer service.
The kiosk brings together three best-in-class solutions to deliver you a seamless solution for your restaurant. The kiosk itself is a Samsung KM24A Kiosk – built for the self-service environment the kiosk is an enterprise-grade solution that will stand up to years of use in your restaurant. The software that drives the kiosk is created by Nanonation, one of the top providers of interactive kiosk solutions. And finally, the Clover POS system you already use is the heart of the solution. You never have to recreate your menu or manage content and princes in multiple systems.
Samsung Clover Nanonation Ordering Kiosk – Click for full size
The Hardware
24” commercial touch screen with antimicrobial coating
Countertop and floor stand options
Clover Flex payment terminal
Uses standard 3-1/8” thermal receipt paper
The Software
Connects to and pulls your menu directly from your Clover POS system – ensures that your items and pricing are always in sync
Pulls item images from Clover or you can add your own
Orders show on your KDS or print to your kitchen printer just as if they were placed at your counter
Easily turn categories, menu items, or modifiers on/off on the kiosk via a web-based tool
Add your own content, promotions, and specials to the attract loop ( the content that runs when the kiosk is not in-use)
We checked the “Buy” page and they have the Samsung listed for $3200. The optional floor stand is $600.
You do need to purchase Clover Flex (handheld terminal)
Shipping is $240
You can buy it online, add to your shopping cart and pay for it
Two weeks later you get it
You can actually purchase the solution and options online. No long discussion with some rep wanting to know your life story before they give you a quote. I did note that there is no quantity discount and they accept coupon codes.
Ordering Kioskwebsite — Ordering Kiosk | A Solution made for Clover POS users
Restaurant Industry Statistics
$799 billion: Restaurant industry sales in 2021, down $65 billion from 2019’s pre-pandemic levels
14.5 million: Restaurant industry employees at the end of 2021, down 1 million from pre-pandemic levels
90,000: Restaurant locations temporarily or permanently closed because of the pandemic
9 in 10 restaurants have fewer than 50 employees
7 in 10 restaurants are single-unit operations
8 in 10 restaurant owners started their industry careers in entry-level positions
9 in 10 restaurant managers started in entry-level positions
Restaurants employ more minority managers than any other industry
41% of restaurant firms are owned by minorities – compared to 30% of businesses in the overall private sector.
Waitstaff at fullservice restaurants earn a median of $27.00 an hour, with the highest paid group making $41.50 an hour and the lowest, $19.00 an hour.
Video link on LinkedIn of Ingenico’s strategy for visually impaired consumers for payment terminals without a physical pin pad. Basically Ingenico is developing a plastic grid overlay that could be put on the terminal that could be used with text-to-speech prompts. The plastic grid overlay could be handed out by the retailer to consumers upon request that corresponds to the virtual keypad displayed allowing visually impaired consumers to use a virtual keyboard with text-to-speech prompts through the speaker. This has been done this for our SELF Series, Self-Service devices. The SELF Series can support an external kiosk speaker that provides the audio prompts.
Grid for Self Series — What is it
Plastic Grid
For Self/2000 or Self/5000
Easy to put on the screen
Stays in place during transaction
Easy to remover
Already supported in SDK
Also Ingenico’s higher-end retail Pin Pads all have an Audio Jack port where consumer headphones could be plugged in for the visually impaired to be orally guided through the prompts via headphones. Ingenico supports text to speech on our applications where the consumer is guided through the screen prompts orally.
Opinion Piece — POS & PCI Compliance – Opinion on payment transactions. New biometric tech for PIN entry. Links to new Ingenico accessible options. Web browsing consumes all the oxygen…Payments drive availability. https://posrfp.com/pos-pci-dss-compliance-opinion/
For assistance on terminals you should visit UCP Unattended Payments and talk to David or Robert
New biometric authenticating cards are making their way to consumers. This obviously would be great for visual impaired people as they would no longer need to enter a PIN number. The card does a thumbprint read. See here: https://www.yahoo.com/now/stmicroelectronics-achieves-emvco-certification-biometric-140000383.html — Here is the PDF on “Biometric System-on-Card” by ST. For more information on POS solutions like this we recommend contacting David or Rob at UCP Inc.
A new version update of KioWare for Android has been released. Version 4.3 for Android is now available with many improvements that work toward the company’s goal of constantly improving user experience.
The updates to version 4.3 include streamlined app management, improved permission requests, a customizable notification shade, an improved interface with KioWare server for full version users, and various additional bug fixes.
In addition, basic and full Android users can now enjoy enhanced configuration options to customize preferences. To learn more about these improvements and bug fixes, please click here.
The kiosk mode android software also comes with additional functionality modules you can download as well:
KioWare for Android module required for communicating with some devices in KioWare such as the MagTek scanner. Requires KioWare Basic or Full for Android 2.0 or higher. You can also click here to download the trial directly from our website.
For deployments accepting credit card payments, this document details how to configure KioWare to ensure PCI Compliance.
Analytical Design Solutions, Inc. dba KioWare has been in business since 1991 providing IT consulting to businesses of all sizes, is located in York, Pennsylvania, and is a worldwide market leader in self-service kiosk and purposed device markets. KioWare is kiosk system software that kiosk applications are built on and is used in over 14,000 projects in over 140 countries with project deployments that range from a handful to many thousands of kiosks.
We know touch – it’s our only business. In fact, we invented the touchscreen over 50 years ago and haven’t stopped since. Every 21 seconds, a new Elo Touchscreen is installed somewhere in the world. We obsess over details to exceed the highest quality standards.
Description:
Our product portfolio includes a broad selection of interactive touchscreen displays from 7-65 inches, all-in-one touchscreen computers, OEM touchscreens and touchscreen controllers and touchscreen monitors. You’ve used our product or been helped by an Elo touchscreen in gaming machines, interactive kiosks, hospitality systems, point-of-sale terminals, wayfinder displays, interactive retail displays and transportation applications just to name a few! For more information you can always email [email protected] — the email contact for Elo is [email protected]
Mobile Computers – think employees in a drive-thru QSR like Chick-Fil-A taking order from customers
Touchscreen Monitors – all types and formats (5:4 or 16:9) of touchscreen monitors
POS Terminals – Point-of-Sale terminals for employees and for your customers
Touchscreen Computers – add a commercial-quality Android or Windows computer to your touchscreen
Accessories – stands for your kiosk computers and POS computers + EMV cradles, Cameras and more
EloView® – kiosk and station monitoring and reporting. Measure ROI and manage uptime availability
Spotlight Content
Elo Android Solutions — Everything you need to build and operate business solutions with Elo’s commercial-grade Android enterprise devices. Easy-to-use development kits, robust management tools, world-class life cycle management, and security. Deliver the convenience and familiarity of Android interfaces in a secure, business-friendly way.
Elo Healthcare Solutions — Elo’s software agnostic solutions make it easy to integrate your electronic health records platform such as Epic Systems and Cerner, to engage patients better and streamline care.
Elo Point of Sale solutions — Choosing a POS system impacts technology decisions throughout the store, making it critical to consider the broad use of technologies at every touchpoint. Elo delivers industry-leading POS touchscreen monitors, POS all-in-one touchscreen computers, and powerful mini PCs that combine style, performance, and flexibility.
Elo Digital Signage solutions — Our commercial-grade interactive digital signage displays are designed to captivate your audience acting as an interactive billboard.
From an interactive digital display to an interactive touchscreen kiosk, Elo interactive touchscreen solutions create high-impact experiences.
Elo Restaurant and QSR solutions — With a modular hardware platform, easily configure restaurant kiosks, digital menu boards, KDS stations, restaurant POS systems, tableside ordering and line busting. Creating a connected restaurant has never been easier.
Editors Note: We’re very happy to welcome Elo and Kristin Roubie to the kiosk association as gold sponsors. We knew Elo as Elographics (back in 71), then Elo TouchSystems, and of late Elo. Looking thru the kiosk history log, we can locate entries going back to 1971, and today we see Elo everywhere.
