Version 3.4 of KioWare for Android is now available. Also available is Version 7.3.0 of KioWare for Windows. With External Device Support for a plethora of new devices, this latest release of KioWare Kiosk Software Products allows for integration with new payment, printing, and security devices.
Source: www.sitekiosk.com
Disable status bar, Spanish language, and EMV compliance & devices added.
Where we talk to the “Big Cheese” and find out more about who they are and their company. The choice of who you do business may come down to the look in the eye and a simple handshake.
James Kruper President KioWare
What is your company name, location and your position?
Analytical Design Solutions, Inc. DBA KioWare, York, PA, USA, and President
How is business these days?
Business is very good, though it is interesting how the market is changing now that OEM Android devices are available for the self-service market as well as new markets, so I am very glad that three years ago we developed an Android version of KioWare.
What is your most popular product?
While our KioWare for Android market share is growing, it is still our KioWare for Windows products out in front, and, in particular, our KioWare Lite for Windows product remains the perennial leader of the pack.
How large a company are you?
We remain a small and nimble company of 14 staff members all based in York, PA. One of our biggest strengths is the experience of our staff. Excluding me, our staff averages 7 years of tenure with the company, and our technical staff is even longer averaging 8 years of tenure. New for 2015, we will be opening an office in England starting with a staff of two. This is an exciting expansion for us and will help us better support clients in EMEA.
How many years have you been in business?
I formed ADSI in 1991, and while our early years were doing engineering consulting and IT consulting in the electronics industry, we gradually concentrated on IT consulting across all industries, and in 2001 we landed a self-service project from which KioWare was born, and we have never looked back.
What is your biggest market(s) or skills focus, or do you have multiple?
KioWare being self-service system software and thus the foundation upon which a self-service application is run means that we are viable in all vertical markets. Our largest markets are retail, healthcare, financial and government. Our focus is to provide the self-service framework upon which your application resides, so that you don’t need to re-invent the self-service wheel, and you can concentrate on the value-add of your application and let us be concerned with the self-service integration issues.
What are the strengths of your company?
Many times, our customers want us to develop the application that will run on KioWare, so we have very talented and experienced graphic designers and developers, and I am very proud of the industry awards we have won over the years. One of our biggest strengths is the commitment we make to customer service. When you call in with a technical issue, you will speak to one of our developers or sales representatives and should your issue be significant it is likely you will talk to the developer responsible for that section of code. Naturally, we want our customers to have the best experience with KioWare, but there is another benefit to our being readily available to our customers. Speaking with existing and prospective clients provide us with valuable information about product features & customer needs. So while it is expensive to provide personal customer support, in the long term it is absolutely a win-win for everyone.
What market trends can you share with us that you think are pretty obvious?
Android is broadening the market for self-service, in particular expanding the need for KioWare in the Purposed Device market. Employers supplying tablets or phones to their staff need to limit how the device is being used, so this isn’t a classic self-service deployment where the device needs to be used by the general population, but rather a device which is only being used by a single person, but the device needs to be locked down to ensure it is used only in a productive and safe manner. In addition, Android OEM quality hardware solutions are increasing, so it is clear that deployers will have additional good options moving forward.
Company Information
KioWare Kiosk Software
Analytical Design Solutions, Inc.
+1 717-843-4790 – x250
877-843-4790 – x250 (Toll Free USA)
RBTE is Europe’s biggest and fastest growing retail solutions event and is firmly established as the must attend event for retail.
Source: www.retailbusinesstechnologyexpo.com
One of our key members is speaking at the upcoming Retail Business Technology Expo (RBTE) to be held in London at Olympia March 10-11th.
KioWare kiosk software news and Kiosk industry news. KioWare Press Releases, Kioware Company information
Source: www.sitekiosk.com
New to KioWare Full for Android is a feature called “Heartbeat Geofencing”. Heartbeat Geofencing alerts the server when a device leaves the “green zone”. By setting the green zone to geographic parameters where the device is allowed to physically reside, KioWare Full for Android alerts KioWare Server when the device leaves the predetermined area. A heartbeat is sent, alerting KioWare Server as to zone violations, ultimately sending an email or other notification to your kiosk management team when configured to do so. KioWare Server allows for remote kiosk management, usage stats, kiosk health monitoring and remote content updating.
Source: www.slideshare.net
Now built on Chrome for a richer experience
See Nanonation candidate at NRF and the VIP Awards
Koen regularly visited the pediatric clinic at Avera Medical Center for treatment. These were long days, hours of travel, and never knowing how many “pokes” he might get. On a trip home from one such visit, feeling tired from the experience, he thought of something, telling his family “I want to get kids minds off it and I want them to feel better”. Born from this was the Koen’s Farm project. A transformation of the Avera Pediatric waiting area, and by specific request by Koen, to have an interactive touch screen to entertain and teach other kids about his favorite subject in the world, farming.
Make-A-Wish however didn’t know where to start. They had never had a wish like Koen’s before. The connection was made through Avera, a current customer of Nanonation who joined forces with a local exhibit design company and Tractor Supply Company to make the wish happen.
Nanonation jumped at the chance to contribute to such a unique wish, one so aligned with the company’s expertise. Make-A-Wish is a special organization to Nanonation, given that one of their own team members family was a wish recipient in 2012. “Seeing the impact a wish can have to a child and their family, we couldn’t pass up lending our skills to this project” said Zac Rustad, a Vice President at Nanonation. This isn’t the only Make-A-Wish project Nanonation worked on, having created an interactive experience for another chapter to highlight stories behind wishes. “But this was different,” added Rustad, “this was not just talking about a wish story but being part of creating one.”
Nanonation donated 200+ hours of creative and development services to create the interactive display.
The kid-focused experience uses 3D animations narrated by Koen to show fun and engaging content on the big equipment used on a farm like Koen’s family. There is also a quiz game and a digital coloring book experience. To help the Make-A-Wish funding go as far as possible to the transformation,
Nanonation worked with partners Dell, Elo and Peerless-AV to have the hardware for the experience donated.
Many children have already enjoyed Koen’s Farm. Some beg not to leave because they’re having fun! Koen loves to tell others about his farm in the hospital waiting room, "I want kids to know that I care about them. I want them to know they're not alone.” Koen’s generosity and passion are depicted in every detail, and it will touch the lives of others for years to come.
We welcome our latest Gold sponsor, FEC.
Self-Checkout kiosk
Contact information
Mark Buenaventura
FEC USA
41668 Christy St. Fremont, CA 94538
Tel: 510-683-9188
www.fecpos.com
www.youtube.com/user/FECPOS
About FEC
FEC is world-class technology experts with over 23 years of experience in the design, development, manufacture and support of POS systems, tablets and kiosks to deliver better customer engagement
More information
FEC_KS-3682W-compressed PDF Brochure
Olea Kiosks, Inc. new Director of Sales is Daniel Olea. We are personally acquainted with Daniel and he will, undoubtedly, prove to be a strategic advantage. With the new millennials becoming a major segment of users his insight will prove invaluable. Congratulations from all of us at Industry Group!
Olea Kiosks Sales Director
Olea Kiosks® Inc., a visionary provider of innovative self-service kiosk solutions, today announced the expanded role of Daniel Olea to Director of Sales.
In this role, Daniel’s responsibilities will include both sales team leadership and revenue acceleration through new strategic vertical markets. Daniel will lead the sales team through its next stage of growth and continue to build and execute its corporate strategy.
As the fourth generation in the business, Daniel spent several years as an account executive with the company. With a strong understanding of strategic initiatives, in 2021, he was promoted to Director of Business Development and led the company in its development of long-term growth plans.
“With our focus on strategic growth, we need a sales leader that can set a strategy to propel us forward and lead and motivate the team to work towards our next objective,” explained CEO Frank Olea.
Click here to see the full press release.
Nov 11, 2015 | By Kira — LINK TO ARTICLE
Though we’ve recently seen some major retail names including Staples and Lowe’s enter the 3D printing consumer market, it’s clear that they were just at the forefront of a massive global movement. Next in line to make the consumer 3D printing leap is electronics giant Best Buy, who today introduced specially-made kiosks showcasing ROBO 3D products at select retail locations.
The kiosks were designed as a partnership between kiosk manufacturer Frank Mayer and Associates Inc and ROBO 3D. They include a 3D printer, several 3D printed objects, as well as an interactive video that educates customers on the 3D printing process. The ROBO 3D printer and filaments on display will be available for consumers to purchase.
Makers of the R1 +Plus desktop 3D printer, ROBO 3D was apparently looking for an eye-catching way to break the retail barrier, one that would display their product options, introduce consumers to the still-burgeoning technology, and be achievable on a very short timeline. Luckily, they were able to gain premier endcap placement at select Best Buy stores to bring their vision to reality (in retail marketing, endcap displays are placed at the end of an aisle, and are generally perceived to give the brand a competitive advantage since they are visually appealing, high-traffic areas).
“We had to pull together this endcap display and experience in a short period of time and Frank Mayer and Associates, Inc. was able to work with us extensively to make it happen” said Braydon Moreno, CEO of ROBO 3D. “The vision of the endcap came to life based on our ideas and working with their team was truly seamless.”
Frank Mayer and Associates, based in Wisconsin, is an industry leader in creative design and manufacturing of branded in-store merchandising displays, interactive kiosks and store fixtures.
The presence of these eye-catching and shopper-friendly 3D printing displays at such a widely-known electronics retailer as Best Buy is particularly promising for companies such as ROBO 3D, as it gives them the ability to reach a much wider range of potential consumers who may not yet be familiar with the technology. Though it has not yet been revealed whether the kiosks will eventually expand into more Best Buy locations, they are nevertheless a great way to introduce shoppers to the power of personal 3D printing.
Here are Global Entry kiosks which KIOSK, one of our sponsors, manufactured and supplied.
Passengers who have Global Entry and arrive at some airports from international destinations don’t need to scan their passport, put their fingers on a fingerprint sensor and then answer a questionnaire. They just have a picture taken and then collect a printed receipt from the kiosk, which they give to an officer. Then they can exit the airport immediately after the baggage claim.
https://thepointsguy.com/news/global-entry-facial-recognition/
More Related links
Global Entry Kiosks & DHS Kiosk – A Discouraging State of Affairs – what has happened to the ?
Global Entry Kiosk at Newark | Customs and Border Protection
https://thepointsguy.com/news/global-entry-facial-recognition/
Global Entry is a U.S. Customs and Border Protection (CBP) program that allows expedited clearance for pre-approved, low-risk travelers upon arrival in the United States. Members enter the United States through automatic kiosks at select airports.
At airports, program members proceed to Global Entry terminals, present their machine-readable passport or U.S. permanent resident card, place their fingerprints on the scanner for fingerprint verification and complete a customs declaration. The kiosk issues the traveler a transaction receipt and directs the traveler to baggage claim and the exit.
Travelers must be preapproved for the Global Entry program. All applicants undergo a rigorous background check and in-person interview before enrollment.
While Global Entry’s goal is to speed travelers through the process, members may still be selected for further examination when entering the United States. Any violation of the program’s terms and conditions will result in the appropriate enforcement action and termination of the traveler’s membership privileges.
Finding information on building a kiosk from scratch is difficult. Where should you even begin? There’s a lot to try and figure out. Software. Hardware. Integration. Deployment. As a fun project, I decided to try and forget everything that I’ve learned about kiosks and start from the beginning. Thankfully, forgetting everything came pretty naturally to me. Essentially—I wanted my mind to be a blank slate. So, like everyone else, I started with Google. My first search query was “developing a kiosk from scratch”, and the results were a bit disappointing. The only one that really grabbed by attention was a case study from Elo Touch Solutions titled “Strategies for Successful Kiosk Implementation.” In the case study, Elo did a great job of talking about the growth of the kiosk industry, suggestions for kiosk deployment, and the importance of touch technologies. But as you can imagine, since Elo is a for-profit company it was skewed towards their technology.
Source: arca.com
The Case for Self Service
Custom self-service kiosk or commodity?
Guide to Picking a Kiosk Provider
The extension of the solution to kiosks is part of our on-going plan to transform branches for the digital age of banking and give our customers advanced services and a seamless experience,” said Saleh Alzumaie, General Manager Retail Banking Group for Al Rajhi Bank.
Source: www.gemalto.com
“This is the first deployment of our instant issuance technology in self-service kiosks in Saudi Arabia and, since its introduction in January, the number of cards being produced this way has increased threefold.”
Do you want to restrict your users to only a single app in Windows? Here is how you can set up kiosk mode in Windows 8.
Source: www.maketecheasier.com
Locking the user down to one single app (assuming it is a “modern” app). kiosk mode.
We have configured Kiosk mode on Physical Desktop. When user connects to view via “Kiosk mode” he is not able to access physical desktop anymore. I was
Source: communities.vmware.com
http://www.northwestgeorgianews.com/rome/news/local/pilot-kiosk-for-digital-doctor-visits-launches-at-ghc/article_5ffb4538-bc41-11e6-a00d-a3921928fd81.html
telehealth kiosk
Georgia Highlands College has joined eight other University System of Georgia colleges in launching a system-wide pilot for LiveHealth Online Kiosks, a live two-way video machine with a board-certified doctor.
Source: www.northwestgeorgianews.com
Pilot kiosk for digital doctor visits launches at GHC
There’s little more frustrating than long lines and delays at the airport. The tech businesses gathered at Mandalay Bay this week are out to eliminate that.
Source: www.fox5vegas.com
Video story from Future Travel conference highlighting SITA unit.
Travel kiosks most often seen are the CLEAR kiosks that are always featured in news stories. The units use biometrics to recognize and pass you thru airline check-in lines. Border kiosks and DHS kiosks are often mentioned and shown as well/
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Advertisers love a captive audience. So it’s easy to see why they’d be keen to put up digital ad displays around school campuses. At a school like Lake Havasu High,
Source: www.havasunews.com
There are people uncomfortable with information kiosks for free with ads that schools get a revenue cut from.
Click image for video
Self-serve kiosks are making their debut in the fast food industry! The recently renovated 10th Ave. McDonald’s here in Great Falls has just added self-serving kiosks to their menu. Instead of 3 places to order, there are now 8 in the newly designed restaurant.
In an effort to offer a better guest experience, McDonald’s is allowing their customers to have the opportunity of ordering everything themselves.
The staff that was once stuck behind the counter, are now making the experience more personable by helping out on the floor.
For many, the new service is great!
The good news is that these self-serving kiosks won’t be taking jobs away from the fast food industry any time soon. In fact, they’ve created some!
The new kiosks have allowed the opportunity for labor to be directed elsewhere, such as in the kitchen or helping customers on the floor.
One of these new positions is known as GEL, or Guest Experience Lead. This position is designed to help customers understand the new kiosk and order process.
It’s also important to note the new self-serving kiosks are just an option You can still order your meal the traditional way or through the drive-thru.
Overall these kiosks have drastically helped with efficiency and customer interaction.
COMMENTS
Craig Keefner That may be McDonald specific. Paneras process was to first upgrade the kitchens to ensure the higher order level would be met. I haven’t seen anything from McDonalds on expanded kitchen throughput. The kiosks though are desired particularly at the “burst” point so that when the counters are busy, you can still order quickly. Obviously they have some work to do but they may see it as a good problem. Thanks Eunice!
More than a month after the October 1 deadline, some reports estimate that only a third of merchants have migrated to EMV-capable credit card readers. At the same time, larger retailers say the new standard doesn’t go far enough.
Source: www.cio.com
Original link — http://www.cio.com/article/3005339/retail/for-retailers-confusion-reigns-after-emv-rollout.html
Payteller, a leading provider of financial services kiosks, announced today the release date for their SSK (Secure Services Kiosk), a unit programmed for the specific needs of medicinal and recreational marijuana…
Source: www.abc12.com
Cash handling, banking and financial services are among the greatest challenges facing the cannabis business. Navigating complex federal and state regulations in order to access ordinary banking services is not in the purview of the average dispensary owner, said Jeff Foster, CEO of Payteller.
ADA Kiosk
The Department of Justice has launched a new Accessible Technology section for ADA.gov, its Americans with Disabilities Act (ADA) Web site, to further assist covered entities and people with disabilities to understand how the ADA applies to certain technologies, such as Web sites, electronic book readers, online courses, and point-of-sale devices such as ADA kiosk issues. Covered entities have longstanding obligations to make their programs, goods, services, and activities accessible—including those they provide online or via other technology. The new Web pages compile in one place the Department’s technical assistance and guidance about accessible technology, as well as information about the Department’s accessible technology enforcement efforts, regulation development, and other federal accessible technology resources and initiatives.
To find out more about the ADA, visit ADA.gov or call the Department’s toll-free ADA Information Line at 1-800-514-0301 or 1-800-514-0383 (TTY).
For a list of ADA resources we manage here on the site please visit https://kioskindustry.org//standards/ada-kiosk/
For most, the car buying process is long, tedious, and filled with lots of waiting. Think back to the last time you bought a car. Odds are, you probably started by conducting some online research before you even went to the dealership. If so, you probably looked at a few different brands, models, and years to determine which would be the best fit for your needs. You may have made note of any special features you wanted and considered how much you were willing to spend. Finally, at some point you made your way to the dealership.
By the time you arrived at the dealership you were probably ready to take a test drive, and ultimately prepared to make a purchase. However, upon your arrival, one of two things happened—either you got lucky and someone was ready and willing to help you, or the showroom was full of people waiting to be helped when you arrived, putting you at the back of the line. What if there had been a third option—a self-serve automotive kiosk, perhaps? Rather than sitting around and waiting for a salesperson to finish up with the customer they were helping, the kiosk could have helped you get started on the sales process.
Sound appealing? Whether you’re the customer or the salesperson, the answer is most likely yes. As consumers’ lives have become increasingly busy, the value of convenient time-saving and self-serve solutions has skyrocketed. And it’s no secret that busy customers value efficient service. For this reason, among others, digital automotive kiosks are completely transforming the car buying experience in dealerships across the country.
Automotive kiosks don’t just make the car buying process easier for consumers, though, they simplify the process for car salespeople as well—increasing the number of customers being helped at the same time, speeding up the process, and creating happier customers all make salespeople’s jobs easier. Automotive kiosks are decreasing transaction time, improving customer service, and providing a personalized buying experience.
Prior to embarking on their car shopping journey, most car shoppers accept the fact that the process, from initial research to making their purchase, will be time-consuming. Digital automotive kiosks cut down on transaction time by engaging shoppers from the moment they enter the dealership. If a salesperson is not immediately available to help them, shoppers are redirected to the kiosks where they can begin the process by entering their personal information—license information, phone number, and email address. They may also be given the option to peruse loan information, get approved for loans, and browse the dealership’s inventory. In addition, shoppers are able to complete any necessary paperwork while they wait, reducing the need for the salesperson to complete it, and thus making the purchasing process quicker and more efficient.
As with any industry, one of the main benefits of a digital kiosk in a car dealership setting is that it has the capability to take some of the more menial, automated tasks out of the hands of the salespeople. By shifting some of their responsibilities to the kiosks, salespeople have more time to help and build relationships with customers—joining them on test drives, explaining and demonstrating key features, answering questions, and completing sales. Automotive kiosks can also collect valuable customer information, making it easier for salespeople to follow up and check-in with customers once they depart from the dealership.
Having an interactive digital kiosk in a car dealership puts the shopper in control of their buying experience from beginning to end. All of the inventory, vehicle, and loan information is presented in a way that’s straightforward, transparent, and perfectly catered to each individual customer’s unique needs and budgetary requirements. It also allows customers to navigate the process in a way that best meets their needs. For those who are unable to conduct research prior to visiting the dealership, automotive kiosks afford them the opportunity to still do so before meeting with a salesperson.
Automotive kiosks are also highly adaptable and designed to comply with standards set forth by Americans with Disabilities Act (ADA) regarding reach and accessibility. Automotive kiosks can also be designed to address visual and hearing impairments through, Voice Over IP (VoIP) and Telecommunication Device for the Deaf (TDD) technologies. These additional aspects take personalization to the next level, ensuring that all customers have access to the same information and services through the kiosk.
Though the car buying process will never be a simple one, digital kiosks are transforming the shopper experience—reducing wait times, improving transparency and customer service, and making the process more personalized.
To learn more about Meridian’s self-service digital kiosks, visit meridiankiosks.com.
LinkNYC 5G Kiosk Rendering – click for full size
A new design for a much taller, 5G-enabled LinkNYC kiosk received a limited approval Monday—clearing one of the de Blasio administration’s central technology initiatives to restart in commercial and industrial districts following a three-year hiatus. Back in October The Public Design Commission panned the new taller design for 5G — 10/18/2021 from Crains
From Crain 12/14
But the restart of the LinkNYC program—which seven years ago promised to replace city payphones with free Wi-Fi kiosks—will not yet take place in districts zoned for residential. The Public Design Commission voted against allowing the proposed 32-foot-tall kiosks in residential areas without further study.
Called the Link5G, the taller kiosks are an attempt to reboot the public-private initiative by pairing free Wi-Fi with the next-generation 5G cellular service. The previous LinkNYC effort stalled out when the private operator, CityBridge, fell millions behind sales projections for display advertising on the kiosks, which was supposed to fund the Wi-Fi. The updated project will be funded partly through fees collected from cell carriers in exchange for hosting 5G equipment.
Signe Nielsen, president of the commission, said the commissioners would reconsider allowing the equipment in residential and historic districts once there is more financial data on the rollout for the rest of the city.
The Public Design Commission, an appointed board with oversight of art and infrastrcuture on public spaces, in its vote heeded the concerns of some neighborhoods and preservationists groups. Those groups noted the 5G kiosks are three times taller than the original design and will be led by the same operator that fell $70 million in debt to the city for agreed upon revenue-sharing payments.
On the other hand, proponents of the project warned that the limited approval could hurt LinkNYC’s ability to address inequities in internet access throughout the city. More than one million New Yorkers lack a broadband subscription and LinkNYC’s operators say the program could bring both free Wi-Fi and greater fiber wiring to neighborhoods where access is most limited.
While the initiative once promised to bring free Wi-Fi citywide, the existing Links are heavily focused in Manhattan. CityBridge is operated by outdoor advertising company Intersection, which counts Sidewalk Labs (an offshoot of Google parent company Alphabet) as an investor.
The Department of Information Technology and Telecommunications, which oversees LinkNYC, agreed earlier this year to restructure the deal to accommodate 5G equipment as a more sustainable revenue stream. ZenFi Networks, a telecom infrastructure company, agreed to invest $200 million in CityBridge to help restart the program as part of the larger 5G buildout in New York.
The new deal requires that at least 2,000 5G-enabled Links be placed outside of Midtown and Lower Manhattan, bringing both 5G connectivity and free public Wi-Fi to areas that are underserved for internet options. CityBridge’s annual ad revenue sharing requirements to the city were cut significantly, so long as the company pays back the money it owes.
What’s next for LinkNYC
DOITT Commissioner Jessica Tisch said the initial Link5G rollout is still possible without residential neighborhoods included, though she cautioned that the policy will hurt the program’s ability to bridge the digital divide.
“Will this delay the rollout into residential? Yes,” Tisch told the design commission. “But I feel like this is as reasonable a proposal as I am going to get.”
CityBridge and DOITT say the height is necessary to meet federal guidelines for cellular equipment and to provide a stronger overall signal. Moreover, the single design will allow multiple carriers to install cellular equipment in a single place, potentially cutting down on the overall level of equipment for 5G.
See the proposed new look for the LinkNYC kiosk
Tisch said DOITT could return to the commission after several months with updated data on the commercial and industrial Link5G installations in order to get residential approval. CityBridge is also required to submit a more detailed plan for educational outreach about Link5G.
“We are both pleased that the PDC approved the design for Link5G and are excited to bring the benefits of free high-speed Wi-Fi and 5G service to millions of New Yorkers, which is critical to fulfilling the city’s equity goals and helping close the digital divide,” said Nick Colvin, CEO of CityBridge. “We look forward to expanding the program to residential areas.”
Following the vote, Tisch added in a statement that the city also has gotten cell carriers to agree to a universal design for 5G equipment on street poles and rooftops.
“This did not happen in a vacuum: it took a collaborative effort between government, design experts, and the private sector, including all of the major telecom carriers,” Tisch said. “This approved streetscape of the future, coupled with the contractual underpinnings of the 5G buildout, should keep New York City on the cutting edge for years to come.”
Background August 30, 2021 from StateScoop
Under its original 15-year contract signed in 2014, the vendor, CityBridge, was supposed to have installed 3,153 kiosks by July 20, 2020. But as of that date, it had only built 1,869 — more than half of which are concentrated in the tonier parts of Manhattan and Brooklyn. The Bronx, where city officials estimate 38% of households lack high-speed internet service, only has 137 kiosks, less than half the number built in the Manhattan ZIP code that contains Times Square, DiNapoli’s office found.
Moreover, CityBridge, a consortium of tech companies that contributed to the kiosks, has been slow to send the city government its cut of the advertising revenue it collects. According to its original contract, CityBridge was required to pay New York City either $20 million or 50% of ad revenues annually, whichever sum was greater. But by March 2020, CityBridge was $68.93 million behind, including interest.
The kiosks were also found to often be in poor condition. Of 227 LinkNYC locations auditors checked, 76% were found to have “cleanliness and/or operation issues, including dirty/grimy tablet screens; physical damage; and defective screens/screen icons, telephones and USB charging ports,” the report read. There also hasn’t been a new kiosk installed since 2018.
The next webinar in the Section 508 Best Practices Webinar Series will take place July 25from 1:00 to 2:30 (ET) and review requirements for hardware, including mobile devices, in the updated Section 508 Standards that the U.S. Access Board published in January. Presenters will cover requirements for operable parts, technologies with two-way voice communication, devices with display screens, closed caption and audio description processing technologies, closed functionality, and privacy, among others.
The Section 508 Best Practices Webinar Series provides helpful information and best practices for federal agencies in meeting their obligations under Section 508 of the Rehabilitation Act which ensures access to information and communication technology in the federal sector. This webinar series is made available by the Accessibility Community of Practice of the CIO Council in partnership with the Access Board.
Presenters:
• Bruce Bailey, IT Specialist, U.S. Access Board
• Timothy Creagan, Senior Accessibility Specialist, U.S. Access Board
• Deborah Kaplan, Section 508 Policy Lead, Office of the CIO, HHS (moderator)
Intel Guide to retail solutions based on personalization.
“The Retailers’ Guide to Creating Personalized Shopping Experiences” for an overview of the latest Intel® technology-based, in-store solutions that can attract customers’ attention, exceed expectations, and benefit your bottom line, including:
The workhorse printer for many kiosk manufacturers is the KR403 and the KR203 kiosk printers. These have been around in one iteration or another for over 20 years. There are many other printers which replace the 203/403 but the closest we have seen in the Boca Lemur-Z printer (pictured next to 403 in feature image). Looks to be identical drop-in-replacement for existing mounts.
History
Some history on these printers. They were originally from Sweden and Tommy Wincent was the owner/president. Circa 1999. For the longest time the main company providing was Swecoin US and Elaine Bresnick. Their big break came when IBM signed on for OEM. Swecoin. The big selling point was the Loop Presenter. Eventually they moved production to Europe (Poland?) and suffered some quality issues. Zebra swooped in and bought them and had a good business for a long time. Recently the wide A4 8000 was discontinued and most of us in the industry have been waiting/expecting for the other foot to drop. Worth a nice scotch and nice cigar…
Announcement in NA and EMEA regions.
Kiosk KR403 and KR203 standard channel printers: End of Sale (EOS)
PMB-AIT10235: End of Sale of Kiosk KR403 and KR203 standard
channel printers in NA and EMEA regions as final phase-out of Kiosk printers.
1. Transition Overview
Advance notice of Final phase-out of Kiosk printers.
End of Sale announcement of Kiosk KR403 and KR203 standard channel printers in NA and EMEA regions.
Please note: This EOS announcement does not apply to custom KR403 and KR203 printers in NA and EMEA regions.
Existing custom KR403 and KR203 printers will be available until the end of 2021.
Effective immediately Zebra will no longer accept any new customization requests for Kiosk printers.
2. Product Transition Timeline and Mapping Table
Product Transition Timeline*
Date
Last Channel Return Date November 1, 2020
Last Book Date December 31, 2020
Last Ship Date March 31, 2021
End of Service Date December 31, 2026
* Note: Any changes to above timeline will be communicated via a revised Distributor Notice (DN) and/or
Product Marketing Bulleting (PMB).
Official End of life Notices
The Wine Kiosk – historically the most quoted is the PA Liquor project. Wine kiosks provide useful functionality and information but typically they have been used to explain a wine rather than recommend. That makes ROI difficult to establish. It sounds good and it probably tastes good, but how is it profitable is the final question.
The state Liquor Control Board has spent nearly $300,000 in legal fees to fight a lawsuit over its ‘free’ wine kiosk initiative. The kiosk maker …
Source: triblive.com
Introducing the most modular and customizable kiosks we’ve ever created here at Evoke. This versatile unit allows you to choose how it looks, feels, and operates, creating a true representation of your brand.
The EV SERVE is our brand-new standalone kiosk for the hospitality sector. Its adaptable design permits the option for the kiosk to be floor-standing, wall-mounted, and desk mounted, providing the perfect integrated solution to create an impact from a distance, minimizing both till queues and customer wait times.
A New McDonalds Kiosk?
Here is link to EVServe line of kiosks
Designed with the hospitality sector in mind, this stylish kiosk is the perfect way for customers to browse meal choices in a restaurant or choose their seats in the theatre, before paying and collecting their confirmation receipt.
The kiosk works perfectly as a stand-alone ordering unit, but even better with our complete QSR solution, that includes customer-facing confirmation screens and kitchen video screens.
More Information
From The Industry Group Nov2021
The Industry Group is a network of news dedicated to technology in the self-service market. This includes websites, magazines and social sites such as LinkedIn
Here is a list of news we cover:
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Credit to Insight Touch
Nice enclosure wrap for the self-service stations in the mall. Well lighted and transactions queued visually.
Quote from Rachel at Insight: 21.5-inch Touch AIO computers are used in shopping mall self-service terminals, 1920X1080DPI LCD, 10-point PCAP touch, Intel CPU supports Windows 10 OS, looks awesome!
Shopping Mall Kiosks
More Information
For more information you can contact [email protected]
5 Things New Fast Casual Concepts are Getting Right
The new kids in fast casual might not have millions in capital, but they’re outmaneuvering the giants and hitting the mark with Millennials.
Bryn and Dane’s Conquers QSR Convention
Relying on food-source transparency and technology, Bryn and Dane’s plans to expand to five locations in 2015.
The rocky start and eventual success of Di Dang’s first restaurant, Chasin’ Tails, must have been exactly the right experience. The former professional poker player’s next foray into the industry – this time in the form of Roll Play, a brand new Vietnamese fast casual – hit the ground running and did the nigh impossible. Roll Play, with the help of a dedicated staff, self-order and some of the most amazing food you’ve ever seen, achieved a 5-star average rating on Yelp! their first week. And if the reviews are any indication of the capabilities of the crew at 8150 Leesburg Pike in Vienna, Virginia, that rating is going to stick.
“Think a Vietnamese-Chipotle, but with kiosks for ordering/customization,” their Facebook page suggests, an accurate description of how the concept approaches ordering. The menu begins with a choice of rice paper rolls, a vermicelli noodle bowl, or Banh Mi, a French baguette baked with rice flour that is the basis for the iconic (and metonymous) sandwich. Guests can customize every aspect of their item, guided by the beautifully designed kiosk interface that features crisp, nearly edible photos of the toppings and food. The kiosks are stationed directly before the prep line, giving guests direct access to the kitchen staff should they need ordering assistance or to simply ask questions about the food.
With self-order chosen to play an integral role in their operation from inception, the kiosks have proven to be a smashing success for Di Dang and partners. Contrary to commonly held misconceptions about self-service, the kiosks enable Roll Play’s staff to achieve even higher marks in customer service, and many of the common problems inherent in new restaurant openings were completely bypassed by their implementation.
Roll Play’s kiosks overlook the kitchen, giving guests instand access to the person preparing their food. Rolly Play’s employees are more than happy to stop and assist customers, resulting in raving customer service reviews.
“So far, the customers have loved the speed and accuracy of the kiosks,” Di Dang said, elaborating on the feedback he’s received from guests. “We have had much faster ticket times, more upsells and way more customer happiness than we expected!”
The sterling reviews on Yelp! echo Di’s sentiments, simultaneously gushing not only about the amazing food, but about the friendly staff and caring atmosphere as well.
“Holy Moly! Finally a Fast Casual concept that can rival Chipotle or Five Guys… I have seen a few variations of this concept while traveling the US and this one has it done perfectly. …The service is beyond anything you find in DC. The staff and owners are so friendly and genuine you want to keep coming back.” -Foodie C.
The remaining 31 reviews contributing to their unbelievable rating voice similar opinions on Roll Play’s take on fast casual, almost reading like a blue print of what new concepts need to do right:
“I love how they incorporated a kiosk system. It’s user friendly and provides beautiful pictures of the food. I wish I lived closer to eat this daily.” –Naomi K.
“This place is pretty awesome. Love the touch screen ordering and customer service, but most of all the food is delicious.” –Daniel B.
Menu boards, self-order kiosk and point of sale are all integrated, creating a seamless solution for Roll Play.
“This place makes such great food, loaded with flavor. The staff is really friendly, and I like their touch screen ordering system. It’s really where things are moving, and I prefer it personally.” –John D.
However, reviewer Carlo A. summed it up the best:
“Wonderful idea, brilliantly executed.”
Roll Play opened the week prior to Christmas in 2015, operating seven days a week and closing at 9 P.M. (8 on Sundays). If you find yourself in the area, check them out and see two industry trends poised to take off in 2016 – self-order and fresh food fast with an ethnic twist – rolled out right. Stay tuned for more Roll Play implementations; we’re sure that this isn’t the last we’ve seen from this perfectly on point concept.
Brett Duncan | Marketing
[email protected]
InfoComm (AVIXA) is the biggest digital signage AV show in the U.S. KMA is official media partner. See a list of exhibitors and information. We have rated this as a “green light” for safety given the safety protocols exceed the recommended CDC guidelines. October 27-29 is the date and yes we have free passes. Contact [email protected] for more info.
Our ADA and Accessibility committee is holding a general conference call later this month (28th) at 11am to discuss accessibility and self-service. There is limited space so contact us early as possible and Nicky will get back to you. Contact info is [email protected] or call 720-324-1837 (Denver MT). KMA works closely with the U.S. Access Board and has relationships with entities such as the National Federation of the Blind and the RNIB. Key resources in the past include NCR and LG.
NRF in New York in January — preparations are underway for our booth. We will be showcasing accessibility in multiple form factors and in the POS space.
News This Month
Tablet Kiosk News – Self Service Kiosks 101 – Everything You Need To Know
Hospitality Kiosks – Touchless Contactless Kiosk for Hotel Pantries and Gift Shops
Thermal Printer Kiosk News – How To Avoid Chargebacks and Dispute
Kiosk Accessibility – McDonalds Kiosk Article on Wall Street Journal
Hy-Vee Technology For Retail – Kiosks, Shelf Tags, Digital Signs
Kiosk ADA — Quest Diagnostic Check-In Kiosks Under DOJ Scrutiny
Cash Payment Kiosks On the Rise – CityBase, DivDat, US Payments, Adcomp
“But wait, there’s more…” — the Industry Group has expanded its news coverage via Flip.It. Every month, more than 100 million people open Flipboard looking for content. It’s one of the internet’s largest referrers of traffic to publishers, behind only Google and Facebook. Sixteen magazines covering specific topics with news from all over the world. The top level link is here. Whether best digital signage, menu boards, POS, thin client technology, retail automation or ADA and Accessibility. Android and iOS app for mobile is available.
For more information contact Craig Keefner, 720-324-1837 or [email protected] or you can visit Kiosk Industry
SOURCE Kiosk Manufacturer Association
Matt Townsend, global business reporter for Bloomberg, on how digital natives like Warby Parker have recognized they need physical stores to grow and prosper. Hosted by Pimm Fox and Lisa Abramowicz.
Source: www.bloomberg.com
Nice audio podcast. Main point being online advertising is getting more and more expensive while brick & mortar is getting cheaper and cheaper. Lots of added benefits to B&M too. Examples as well. Recommended
More Information
Intel kiosk technology
We are pleased to welcome Intel as a 2 year Gold Sponsor. James Tan, Dane and Bart head up the team. Finding Kiosk Solutions via the Intel Marketplace is one of the GoTo sites for the kiosk industry. For example if you goto Intel Solutions Marketplace and search for COVID you find the KMA Covid Catalog.
Explore how businesses and smart cities are using interactive kiosks to enhance customer engagement and provide high-quality services.
Register to download our guide to see real-world success stories in banking and quick-service restaurants (QSRs).
Self-service kiosks at quick-service restaurants (QSRs) put control and convenience in your customers’ hands.
Eunice Coughlin Just wanted to share our recent experience with kiosks in McDonald’s. We were at a McDonald’s in Waco, TX on Easter weekend (Sunday) and people were using the kiosks. The problem was that there were not enough kitchen staff to fulfill the orders that were coming in from the kiosks and the regular order takers. People were waiting a good 10-15 minutes for their food. Hopefully, these kinks will be worked out soon. Maybe a solution: disable the kiosks when there’s not enough kitchen staff?