Category Archives: Fast Casual

Italian Place Raises Revenue Using Portable Kiosks

Portable Kiosks

From QSR Industry News May 2020

Excerpt: 

Italian kiosk image
Click for full size image

The Italian Place, “THE” destination for fresh, delicious and authentic Italian favorites, is sharing lessons learned during COVID-19 – including its strategy to leverage self-serve kiosks to streamline its ordering process, maintain consistency and enhance convenience and safety for customers. Although The Italian Place is an emerging concept at the start of its franchising journey, their significant upfront investment in technology has enabled them to remain adaptable in these uncertain times, and increase its revenue and profitability.

“We pivoted fast, communicated with our customers, and pursued opportunities to build efficiencies and add profitability to our model,” said Adriana Penachio-Sifakis, founder of The Italian Place. “We added pizza to our menu, leveraging the latest ventless technology to cook the pies in 90 seconds at more than 900 degrees, which enabled us to increase revenue and profitability over the past few months.”

In addition to ventless technology, The Italian Place is making full use of its portable self-serve kiosks. The kiosks can be moved easily to a window or other isolated area in the store, giving customers the ability to place orders without the need to come into direct contact with a person. Customers are also able to quickly review products, pairings and process their orders independently with additional payment options like Apple Pay.

Read full article QSR Industry News May 2020 — see also Hospitality News followup

More information

Taco Bell Self Order Kiosks Get Inspiration From The Airlines

Watch Amazon VR kiosk transform the future of shopping

 

 

Bite Says Face-Recognizing Kiosks Improve Customer Experience

Bite Says Face-Recognizing Kiosks Improve Customer Experience

Jack In The Box Kiosk

That’s a belief driving the startup Bite, which creates facial recognition kiosks for quick service restaurants (QSRs). Using a combination of iPads, proprietary software and machine learning, Bite’s tablet kiosks can recognize your face to unlock loyalty programs, bring up food preferences and provide opportunities for restaurants to upsell.

Source: thespoon.tech

Jack in the Box CEO, Leonard Comma, made news this week when he said “it just made sense” for his fast-food chain to consider switching from human cashiers to machines. To be sure, there are big societal implications if every restaurant made such a shift, but what if automated kiosks provide a better customer experience?

Taco Bell Kiosk

Taco Bell UX UI design 2016

First digital dine-in kiosk from Taco Bell.

Source: www.behance.net

To illustrate the long cycle of development to deployment, consider this “post examination” of Taco Bell self-order kiosk UX from January 2016.  Last week TB pushed out a bit of news that it actually may be actually going to do it.  I wonder if the original engineers are even there…More likely they rewrote  using this as style model.

Taco Bell Kiosk on Behance