POS Terminal from Posiflex Posiflex is pleased to join National Retail Federation at NRF 2023: Retail’s Big Show in New York City on January 15, 2023 in booth #5502. Posiflex will showcase next-generation POS terminals from its popular RT Series: the RT2015-G2 and RT2016-G2. In addition, Posiflex will unveil the Cachet Series, a brand-new large-display self-service kiosk with… Read More »
Self-service kiosks at McDonalds restaurants are part of a national trend toward automation at stores and restaurants driven by tech-savvy consumers and the ri…
Source: buffalonews.com
Nice article. The rise of the machine: Stores and restaurants turn to self-service kiosks
First digital dine-in kiosk from Taco Bell.
Source: www.behance.net
To illustrate the long cycle of development to deployment, consider this “post examination” of Taco Bell self-order kiosk UX from January 2014. Last week TB pushed out a bit of news that it actually may be actually going to do it. I wonder if the original engineers are even there…More likely they rewrote using this as style model.
McDonald’s is rolling out a new way to order at its restaurants. Kiosks have increased accuracy and efficiency for fast-food chains. But are kiosks better for customers to use?
Source: www.businessinsider.com
The best illustration yet I have seen of the actual menu process and how the choices are added/deducted
Fast-food chain McDonald’s spending $557 million to add self-order kiosk for self-service to restaurants in Germany.
Source: www.washingtonpost.com
72 “restaurants of the future” to launch. By end of 2019 McDonalds figures on having most of its 1400+ sites done. New gourmet burgers are making inroads and McDonalds is losing customers and share.
In the US it is estimated self-ordering kiosks in the U.S. number 600 which plans to expand that to 1,000 by years end.
Reprinted with permission from QSRweb. Link Nov. 18, 2016 | by Shelly Whitehead McDonald’s took one giant leap into its digital future this week, saying it’s switching to self-serve order stations and table delivery for all U.S. in-restaurant dining, and will soon roll out a new mobile order and pay system for the drive-thru. The huge burger-centric chain… Read More »
See on Scoop.it – Kiosk & Kiosks McDonald’s Kiosks in Action. As a follow up to this post, Battling Higher Minimum Wages: McDonald’s Just Bought Touch Screen Cashier Kiosks for Its 7,000 European Locations, EPJ reader Kingsley Edwards tweets:. Craig Allen Keefner‘s insight: Includes link to picture of unit in Belgium. I am surprised at the size… Read More »
Minimum Wage Kiosks and Kiosk Self-Order From Marketwatch an article referencing new study on Minimum Wage impacts — nice article from Marketwatch looking at the results from 2021 Princeton study on the effects of raising minimum wage. The usual most vocal critics are people like Andy Puzder back in the day that he ran Carl Jrs. Labor costs… Read More »
Self-order kiosks in restaurants dominated reader interest in 2017 as several national foodservice chains announced kiosk deployments.
Source: www.kioskmarketplace.com
Writeup on most read stories on KMC this past year by Elliot Maras.
1. best read story in 2017 was a summary of self-serve kiosk introductions at the National Restaurant Show in Chicago.
2. The second best read story addressed disability access lawsuits, an ongoing issue that continues to dog self-service technology.
3. Redbox announced plans to add 1,500 kiosks.
The usual “we are going to launch” PRs.
KFC to launch 5,000 kiosks with facial recognition to predict customers’ orders in China. Interesting that they have partnered with Baidu (BIDU).
Subway and McDonalds of course.
I think here in December a lot of buzz for Taco Bell and YUM has been percolating. One might think they have issued an RFP…
very nice order kiosks in Rome centre Piazza di Spagna. 11 wall mounted 32″ kiosks installed to prevent queues. very nice
Source: youtu.be
The Winter Garden location has increased from 50 employees to almost 70 since the kiosks were added two months ago.
Source: www.orangeobserver.com
“I would say that, for the employees, it’s actually allowed them to interact on their terms,” Watson said regarding how it has benefitted the employees at his store. “It’s a little more of a personal experience. We used to have a 6-step process on greeting customers, like robotic, you (did) these steps over and over again. … Now it’s more personalized (because) we allow the employees to engage with the customers and greet them within reason. So a younger employee will greet a younger customer with ‘Hey man, what’s up?’”
McDonalds Kiosks Update From Chicago and NRA Josef Schneider(Entrepreneur / Tech Geek) • Few people attain great lives, in large part because it is just so easy to settle for a good life.“ Team Pyramid Computer GmbH North America checking out McDonald’s innovation stores near Chicago prior to National Restaurant Association show. Always great to see kiosks at… Read More »
In truth, nearly 90% of McDonald’s locations are independently-owned by franchisees who aren’t making “millions” in profit.
Source: www.forbes.com
Makes sense McDonald’s would use someone retired to say it since it allows them to stay at arm’s length.
Customers at a McDonald’s in Wesley Chapel can order their food at a self-service kiosk. Source: www.wtsp.com Posts 2025: 939
Could cashiers disappear? Source: www.businessinsider.com and now come the objections from employees. basic fear and one of the main obstacles of self service. a lot easier to ramp up for a burst of activity by turning on a machine.. Posts 2025: 927
The company is opening 150 “Create Your Taste” outlets there this year.
Source: www.eater.com
The company currently has more than 2,000 stores in China.
Wendy’s will make self-service ordering kiosks available to all of its franchises later this year as minimum wage hikes help market push labor costs.
Source: www.investors.com
6,000 plus restaurants getting selfservice kiosks. Adoption rests with the franchisees. Most have been raising prices. Most of minimum wage is phased in years from now and virtually unchanged in California.
Wendy’s President Todd Penegor said, “wage pressures have been manageable both because of falling commodity prices and better operating leverage due to an increase in customer counts. Still, the company is wary about both wage hikes and a possible recovery in commodity prices and is “working so hard to find efficiencies” so it can deliver “a new QSR experience but at traditional QSR prices.”
In addition to self-order kiosks, the company is also getting ready to move beyond the testing phase with labor-saving mobile ordering and mobile payment available systemwide by the end of the year. Yum Brands and McDonald’s already have mobile ordering apps.
McDonald’s is simply responding to competition from other chains that have offered “enhanced burgers,” said Hilda Fahey, a company representative who was in Simcoe to help with the changeover to the new services at the Queensway East restaurant.
Source: www.simcoereformer.ca
“We have 35 different people we didn’t have before,” Maskell said on a Wednesday afternoon while preparing for an opening that night for the new services.
More people are needed in the kitchen, he explained, to service the customers out front.
Restaurants such as McDonald’s and Panera Bread are leading the charge toward automation in the quick-service food industry, which offers an important example of how the labor market is transforming.
Source: www.zdnet.com
Nice article by ZDNet. “The $15 per hour wage talks spooked a lot of fast food companies and forced them to look at ways to cut head count and augment labor costs,” said Frank Olea, CEO of Los Angeles-based kiosk manufacturer Olea Kiosks. “This technology has been available to restaurants for years, but price was high and labor was cheap. Now it’s getting to the spot where brands can see the ROI.”
According to him, McDonald’s introduced self-service kiosks in response to increased wage demands from workers.
Source: www.investopedia.com
nice exposition of ex-ceo logic and how he is missing much of the context of the issue.
Several restaurant chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently. Kiosks are fostering fears about job losses, but in reality, kiosks are serving to reallocate labor from the front to the back of the restaurant and in some cases, add jobs.
Source: www.qsrweb.com
Good writeup. The Rensi/Puzder misinformation drives me crazy. What McD needs is to sell more stuff. Just like Paneras is now doing thanks to adding self-service, expanding their kitchen, and yes, hiring more people…it’s lazy journalism catering to the controversial.
Here’s a paradox you don’t hear much about: despite a century of creating machines to do our work for us, the proportion of adults in the US with a job has consistently gone up for the past 125 years. Why hasn’t human labor become redundant and our skills obsolete?
Source: www.ted.com
In this talk about the future of work, economist David Autor addresses the question of why there are still so many jobs and comes up with a surprising, hopeful answer.
They are gigantic touch screens that let you customize your burger with toppings like guacamole, grilled mushrooms, onions, and bacon.
Source: www.businessinsider.com
Good point on the oversize smartphone. Writer says the units are expensive but never notes a cost. Looking at them with the Verifone “wart” I personally think they are in the B- range when it comes to design, which usually equates to cheaper.
They are gigantic touch screens that let you customize your burger with toppings like guacamole, grilled mushrooms, onions, and bacon and sauces like sriracha mayo. But the kiosks have drawbacks, like not working in the drive-thrus that provide 70% of McDonald’s revenue and being relatively expensive.
Touch the screen. Place your order. Pay for your food. Have your Big Mac delivered via table service. Welcome to the new McDonald’s in Las Vegas.
Source: www.reviewjournal.com
Includes nice video of the machine and customers
McDonalds Kiosk Raises Earnings Expectations by Analysts Cowen says McDonald’s will upgrade 2,500 restaurants to its “Experience of the Future” technology by year-end, which includes digital ordering kiosks. The firm raises its rating on McDonald’s to outperform from market perform and price target for the shares to $180 from $142. Same store sales estimate for 2018 raised to… Read More »
Integrators who install technology that end users won’t use or can’t figure out are only hurting themselves in the long run. Like with McDonald’s.
Source: www.commercialintegrator.com
Another point of view on the McDonalds project and how much shorter or longer it makes it for certain people.
FALL RIVER — Fast food robots have arrived.
Self service ordering kiosks are in place and in use at the President Avenue McDonald’s.
They are the first in the area, but they won’t be the last.
Steve Easterbrook, the CEO of McDonald’s, announced a year ago that ordering kiosks would be installed in all 14,000 McDonald’s in the country. He promised the change would provide quicker and more comfortable service for patrons.
“McDonald’s is raising the bar on
Source: www.heraldnews.com
NRF – In the Wild McDonalds Kiosk Before heading out to Newark for NRF show, Frieder Hansen of Pyramid Computer stops to order some food at McDonalds. That looks like a Polytouch unit to me. Editor Posts 2025: 1,314
Fast-food chain among businesses that have benefited from growth of mobile internet payments and e-commerce in China
Source: www.scmp.com
Last year, deliveries accounted for a quarter of the sales in tier one cities such as Beijing and Shanghai. Overall in China, sales from delivery grew by 81 per cent last year, said Zhang, adding that these growth rates were on the rise in 2018.
Zhang Yichen, the Citic Capital chief executive and chairman, told the Asian Financial Forum in Hong Kong on Monday that the use of digital marketing, combined with delivery services, had been an important growth driver for the Chinese market.
McDonald’sCEO Steve Easterbrook says the fast food giant is rolling out self-order kiosks, mobile pay options, an updated interior design, even table service.
Source: money.cnn.com
From Pymnts.com article QSR Ordering Kiosks Evolved From A 1980s Solution For Out-Of-Stock Shoes As a college student in the 1970s, Murray Lappe heard that his fellow students wanted to promote their organizations through a new medium. During a retreat, the students thought of having a traditional bulletin board, but Lappe had an alternate take: Why not digitize… Read More »
Two friends in Australia appear to have cracked the McDonald’s kiosk system, allowing them to score a free burger. A YouTube video shows the pals taking advantage of a burger discount by tricking the machine. In the video, they order 10 burgers for $1 each using the kiosks. Then, they remove the meat from the ten burgers, which discounts each of the… Read More »
New Sponsor Evoke Creative Kiosks We welcome Evoke as our latest KMA sponsor. Evoke works in all types of complete kiosk solutions as well as OEM standard models for people such as McDonalds. WHO WE ARE Evoke have been at the forefront of interactive digital technology since 2003 and work with some of the world’s biggest brands designing… Read More »
McDonalds Kiosks “Next” Concept for Hong Kong Full article on Seeking Alpha Excerpts and photos Upon entering one is directed to ordering kiosks or to registers. While one may order regular items from the kiosks the benefit is to secure the waiter service and a lit numbered disc, (used at other quick served restaurants). The benefit is to… Read More »
Taco Bell new “All Access” program is aimed at providing an easy connection to the brand through delivery, group ordering and self-serve ordering.
Source: www.ocregister.com
built into the counter like the original McDonald test units