We welcome Tech For All Consulting to the Kiosk Manufacturer Association. Tech for All is also now a member of the KMA Accessibility Committee.
For over fifteen years, our international accessibility and universal design consulting firm has served small companies, Fortune 500 corporations, educational institutions, government agencies, and nonprofit organizations representing people with disabilities. Tech for All’s sole mission is to help its clients successfully address the challenges of making their products, services, websites, kiosks, and mobile apps accessible for all, including people with disabilities.
TFA seeks to be your Accessibility Partner. We will work with your organization to craft practical and effective solutions for the accessibility challenges you face. TFA offers a broad range of accessibility support services including training, planning, evaluation, remediation, implementation, and monitoring.
The TFA Logo
The greater than or equal to symbol is represented in the Tech for All logo and signifies our mission to help our clients provide equivalent or greater access to technology for people with disabilities.
At the heart of TFA’s practice are the exceptionally talented, skilled, and experienced consultants who develop accessibility solutions and support successful implementation. Many of TFA’s experts are living with disabilities themselves. Each of TFA’s project teams includes seasoned consultants who bring specialized knowledge, capabilities, and solid experience to the task at hand.
Caesar Eghtesadi, PhD
Caesar founded Tech for All in 2001 after leading the development of the Universal Access Copier System, the world’s first voice-activated, large-scale office equipment product that was accessible and usable by people with disabilities. Caesar has led over 200 successful consulting engagements for diverse clients. He has been a major contributor to several projects for the National Institute on Disability and Rehabilitation Research (NIDRR).
Contact TFA Consulting
New Sponsor – Tech For All Accessibility & UI was last modified: March 17th, 2019 by News Editor
A continuation of the process at the VA for the check-in kiosks continued. An RFP for 40 units was issued in September and the VA decided to sole-source the RFP to Vecna, the incumbent vendor.
Some of the reasons they decided to sole source according to VA
The needed timeframe was too close to do additional testing
The magstripe, thermal receipt printer and insurance card scanner could not be reconfigured except by Vecna.
It’s clear that we are disappointed that the VA feels compelled to invest in a proprietary solution especially given their EHR. With over 6500 units installed paying $7500 a unit for mostly industry-wide hardware is unfortunate.
There was no visible effort to actually increase competition or conduct market research checking with the other bidders or of the Association. KMA contacted the contracting officers and pointed out several areas of concern including ADA and accessibility nature of the current design. We did not get a response. We do note they read our email.
As far as we can tell from UL resources, these units are not UL certified.
Below is the official justification document (4 pages) though it appears the final page(s) have been removed.
Our guess is that time of need weighed too heavily on them and that they really had no choice. At some point the VA facility will be completed in Denver (albeit a billion dollars in cost overruns) and maybe we can see the kiosks there.
We are inviting any and all Retail companies to become a member of our Retail Advisory Council. There is no cost and you are partitioned in a “safe harbor”. A distinct group segment from the actual kiosk manufacturers, or the installation and logistics companies, the financing companies or the companies providing components.
We here at the Kiosk Manufacturers Association work and talk ADA and Accessibility. Once a year we meet with the U.S. Access Board. To make it easier for our suggestions and inputs to be accepted we have a wide interest Working Group. Help us meet the standards by participating with us. It’s no cost.
If interested in more send us a note.
Here are first 10 stipulations for ANSI Requirements along with a full copy at the end.
ANSI Essential Requirements: Due process requirements for American National Standards
1.0 Essential requirements for due process These requirements apply to activities related to the development of consensus for approval, revision, reaffirmation, and withdrawal of American National Standards (ANS).
Due process means that any person (organization, company, government agency, individual, etc.) with a direct and material interest has a right to participate by: a) expressing a position and its basis, b) having that position considered, and c) having the right to appeal. Due process allows for equity and fair play. The following constitute the minimum acceptable due process requirements for the development of consensus.
1.1 Openness Participation shall be open to all persons who are directly and materially affected by the activity in question. There shall be no undue financial barriers to participation. Voting membership on the consensus body shall not be conditional upon membership in any organization, nor unreasonably restricted on the basis of technical qualifications or other such requirements.
1.2 Lack of dominance The standards development process shall not be dominated by any single interest category, individual or organization. Dominance means a position or exercise of dominant authority, leadership, or influence by reason of superior leverage, strength, or representation to the exclusion of fair and equitable consideration of other viewpoints.
1.3 Balance The standards development process should have a balance of interests. Participants from diverse interest categories shall be sought with the objective of achieving balance. If a consensus body lacks balance in accordance with the historical criteria for balance, and no specific alternative formulation of balance was approved by the ANSI Executive Standards Council, outreach to achieve balance shall be undertaken.
1.4 Coordination and harmonization Good faith efforts shall be made to resolve potential conflicts between and among existing American National Standards and candidate American National Standards.
1.5 Notification of standards development Notification of standards activity shall be announced in suitable media as appropriate to demonstrate an opportunity for participation by all directly and materially affected persons.
1.6 Consideration of views and objections Prompt consideration shall be given to the written views and objections of all participants, including those commenting on the PINS announcement or public comment listing in Standards Action.
1.7 Consensus vote Evidence of consensus in accordance with these requirements and the accredited procedures of the standards developer shall be documented.
1.8 Appeals Written procedures of an ANSI-Accredited Standards Developer (ASD) shall contain an identifiable, realistic, and readily available appeals mechanism for the impartial handling of procedural appeals regarding any action or inaction. Procedural appeals include whether a technical issue was afforded due process.
1.9 Written procedures Written procedures shall govern the methods used for standards development and shall be available to any interested person.
1.10 Compliance with normative American National Standards policies and administrative procedures All ANSI-Accredited Standards Developers (ASDs) are required to comply with the normative policies and administrative procedures established by the ANSI Executive Standards Council or its designee.
With the passing of the 41st president, it’s worth remembering what may be his signature achievement.
Richard Slawsky is an Educator and freelance writer, specializing in the digital signage and kiosk industries.Louisville, Kentucky Area
The death of former president George H.W. Bush Nov. 30 at age 94 prompted a host of reminiscing in the media. Bush’s passing, many wrote, was the end of an era where politicians acted like ladies and gentlemen, treating friend and foe alike with dignity and respect.
Much of it was revisionism, of course. Bush’s Willie Horton campaign ad in his 1988 battle with Michael Dukakis is still discussed in political science classes because of its racial overtones. Many of the tactics used in his 1992 campaign against Bill Clinton, buoyed by the spread of the Internet, set the stage for the dysfunction currently plaguing both media and government. And one might argue that the effects of Bush’s handling of the invasion of Iraq are still being felt today.
Still, Bush guided the country through perilous waters as the Berlin Wall fell and the Soviet Union collapsed. And if there was something alive during Bush’s time that seems to be gone today, it’s the ability to compromise; for opposing sides to come together and accomplish something for the greater good.
On July 26, 1990, Bush signed what’s been called the most sweeping civil rights legislation enacted since the 1960s: The Americans with Disabilities Act. The signing came just weeks after the bill sailed through Congress with overwhelming bipartisan support.
And while the effectiveness of the ADA remains a subject for debate, there’s no doubt about its impact on the kiosk industry, the country at large and most importantly, the lives of people with disabilities.
Long in the making
Although the ADA was codified into law during Bush’s tenure, it has its roots in the three pieces of major civil rights legislation passed in the 1960s: the Civil Rights Act of 1964, the Voting Rights Act of 1965 and the Civil Rights Act of 1968. According to the Mid-Atlantic ADA Center, the Civil Rights Act of 1964 covered employers, those receiving federal funds and places of public accommodation such as restaurants and bus stations, prohibiting discrimination on the basis of race, religion and national origin.
The Voting Rights Act of 1965 protects the voting rights of minorities, while the Civil Rights Act of 1968 prohibits discrimination on the basis of race, religion, national origin and sex in the sale and rental of housing.
None of that legislation, though, covered people with disabilities. It wasn’t until the next decade when the country saw significant movement on disability rights. Section 504 of the Rehabilitation Act of 1973 prohibited discrimination on the basis of disability in federal programs and by recipients of federal financial assistance. In 1975, the Education for All Handicapped Children Act mandated that public schools accepting federal funds provide equal access to education for children with physical and mental disabilities. The act was revised and renamed the Individuals with Disabilities Education Act in 1990.
Although the 70s-era legislation was a start, it was the ADA that addressed discrimination against people with disabilities in many employment situations and public accommodations in the private sector. The bill’s effect wasn’t confined to the United States. According to Patrisha Wright, co-founder of the Disability Rights Education and Defense Fund, the ADA served as the inspiration for the U.N. Convention on the Rights of Persons with Disabilities, and has prompted several other countries to pass similar legislation.
An unlikely champion
Although Bush championed the ADA’s passage, his support for disability rights legislation was something that few could have predicted. According to Lex Frieden, executive director of the National Council on the Handicapped, Bush had a major encounter with disability issues in the public sphere when then-President Ronald Reagan appointed him to oversee a task force that was working to weaken the Education for All Handicapped Children Act.
“Parents of kids with disabilities heard about that and began to call and write the White House and express their anger and angst to Vice President Bush,” Frieden told the Pacific Standard. “He was taken aback about that. He addressed his staff and told them back off [from gutting the EHCA].”
In addition, many in government were actively in favor of disability rights legislation, including then-Sen. Robert Dole of Kansas, who suffered wounds in World War II that left his right arm permanently disabled and his left arm minimally functional, and former White House Press Secretary James Brady, who was left partially paralyzed after being shot in March 1980 during John Hinckley’s assassination attempt on President Reagan. Sen. Tom Harkin of Iowa, whose brother was deaf, was the chief sponsor of the ADA in the Senate.
“It’s been the work of a true coalition, a strong and inspiring coalition of people who have shared both a dream and a passionate determination to make that dream come true,” Bush said at the signing, according to the. “It’s been a coalition in the finest spirit—a joining of Democrats and Republicans, of the legislative and the executive branches, of federal and state agencies, of public officials and private citizens, of people with disabilities and without.”
Much left to be done
The ADA has remained controversial since its passage, garnering criticism for the barrage of lawsuits it has prompted over the years.
At the same time, much of the technology we use in our daily lives wasn’t even in existence in 1990, so many technology providers are working to accommodate those with disabilities despite vague and often-changing government guidance. In many cases, the kiosk industry is at the forefront of those efforts.
Kiosk manufacturers have long adhered to dimension standards to ensure their devices can be accessed by those in wheelchairs, and have included assistive technologies such as audio headset connections and the ability to adjust text size on displays. Over the past few years, companies such as Storm Interface have developed touchpads, voice recognition capabilities and other tools to make it easier for those with limited hand motion and other disabilities to access kiosks, while companies such as GestureTek have developed video gesture technologies that enable sight-impaired people to interact with touchscreens.
And not long ago, the Kiosk Manufacturers Association created a working group of kiosk manufacturers and other experts to help address usability and compliance issues.
So while every issue with ADA compliance when it comes to kiosks can’t be foreseen, and many are left to the courts to decide, the industry continues to work towards making self-service technology accessible by all.
Nearly 40 years ago, George H.W. Bush laid down a challenge to make the United States a place where people with disabilities wouldn’t be excluded from the conveniences of life we all enjoy. There’s still much to be done, but the kiosk industry is working every day to meet that challenge.
Voice Recognition & Speech Self-Order Assist Coming – See KMA in NY at NRF Big Show Booth #1725 – Meeting notes U.S. Access Board (ADA)
PRESS RELEASEUPDATED: NOV 27, 2018 06:00 MST
WESTMINSTER, Colo., November 27, 2018 (Newswire.com) – The Kiosk Manufacturer Association had the yearly meeting in Washington, D.C., on Oct. 16, 2018, with the United States Access Board and it was a productive meeting. Thanks to the U.S. Access Board for meeting.
Voice & Speech — One of the show-and-tell devices was the new Audio NavPad by Storm Interface. During the meeting, the KMA presented a proposed framework for Code of Practice. For a write-up with pictures of all, including the physical hardware, visit the update for U.S. Access Board meeting 2018. Recent related news around this technology was noted from Kroger, Walmart, Target and Peapod. Voice shopping is currently estimated at $2 billion and expected to go to $40 billion by 2022. It’s coming more so than Amazon it seems.
NRF and Retail Advisory Board – At the NRF Big Show in New York in January, KMA will be exhibiting in booth 1725. As part of NRF, the KMA will be recruiting participants for the Retail Advisory Council. Simply put, KMA is looking for companies that have an interest in self-service in general, and also accessibility, and may or may not have input for us. This type of broad review, input and consensus is modeled on the ANSI process standards. Visit KMA booth at NRF and see. Here is the update on NRF 2019 and includes information on all the company members who will be there.
Kiosk Hall of Fame – nominations are being accepted. Nominations may be submitted here at the Kiosk Hall of Fame ballot. Current nominees are John Glitsos of First Wave; Marsha Mazz – who worked for the U.S. Access Board for 30 years (Marsha impacted the self-service market perhaps more than anybody); David Heyliger – Rocky Mountain Multimedia; Blaine Hurst – CEO of Panera Bread; and Tom Weaver – now executive consultant for KIOSK Information Systems in Colorado. Voting will commence shortly.
Research – a new research report from Frost and Sullivan released in November 2018 highlights the kiosk market. The market is detailed with revenue of $8,916.8 million in 2017 and is expected to grow at a CAGR of 3.0 percent between 2017 and 2022. The unit shipment of self-service kiosks was at 2,277,523 in 2017 and is expected to grow at a CAGR of 4.7 percent between 2017 and 2022. KMA plans to publish some extended excerpts and offer a discount.
Smart City News – available for download is Smart Cities and Counties data report. This report takes a comprehensive look at nearly 300 different smart solutions being purchased, reflecting over 70,000 purchases in the last three years, with the majority (59 percent) coming from cities and a sizable 41 percent originating from counties. Profiled are the various types of purchases involved, who is making them, which governments are out-ranking others and what trends are leading in this space.
o TouchPay Member Profile o Point of Purchase Trends – Recap 2018 – Frank Mayer and Associates, Inc. o Tourism – Qwick Media Introduces ‘Shared Data” Interactive Kiosk Software o Touchscreens – TDS Adds New “38” Line of PCap Touchscreens o Sports Betting Kiosks: The Future of Sports Betting o Meridian Partners With Samsung SDS America Innovative Digital Signage Solution o NRF 2019 – National Retail Federation BigShow in NY o Whitepaper – Determining ROI for Merchandising Displays & Interactive Kiosks o Kiosk Manufacturer – Meridian Announces New Manufacturing Leadership o Digital Signage – Peerless-AV® Universal Projector Mount Line Heavy Duty Models o Peerless-AV® Launches New Diamond Level of Certified Installer Training Program o U.S. Access Board 2018 Meeting KMA ADA Board o Kroger Launches Voice Assistant Ordering for Grocery Ecommerce o Attracting Attention: 8 Ways to Increase Kiosk Usage o 5 Key Learnings from Panera’s Digital Transformation Blaine Hurst
Audio NavPad we guess that is being tested by companies like Amazon and others [Storm Technology]
Haptic touchscreen with programmable friction [Mimo Monitors]
It was a full agenda and there were several takeways. Also KMA provided sample Smart City RFPs from actual requests to help the Access Board gain a better understanding of the role of ADA and Accessibility in those types of projects.
One of the agenda items was to introduce to the Access Board our new ADA and Accessibility Co-Chairs Laura Miller and Randy Amundson.
The plaintiffs are seeking a permanent injunction that would require Walmart to make its self-service kiosks throughout the U.S. accessible to blind customers; a declaration that Walmart has been violating the ADA; and court costs and attorneys’ fees.
According to the suit, Morales and Boyd were checking out at a self-service kiosk when Morales handed an employee her debit card and instructed the employee to enter her pin number on the keypad. She expected to pay about $80 for her items, according to the suit. During the transaction, the screen prompted the users to take money from the machine, the suit claims. When Morales and Boyd left the store, they asked a bystander to read the receipt and realized Morales was charged about $120.
They re-entered the store and called police, and the $40 was ultimately returned, according to the complaint.
Kiosk Manufacturer Association with ADA, NRF, and Emergency Kiosk updates
PRESS RELEASEUPDATED: OCT 8, 2018 05:00 MDT
EASTLAKE, Colo., October 8, 2018 (Newswire.com) – The Kiosk Manufacturer Association (aka KMA) is pleased to announce the appointments of inaugural Chairpersons for the ADA and Accessibility Committee.
Laura Miller of KioWare (https://kioware.com) and Randy Amundson of Frank Mayer, Inc. (https://frankmayer.com) have been named as Co-Chairperson for the ADA and Accessibility Committee. Both Laura and Randy have extensive experience in both software and hardware aspects of self-service technology and how assistive technology best serves the public.
The Kiosk ADA and Accessibility Committee includes:
As of 2015, according to U.S. Census surveys, over 12% of all persons in the United States have some type of disability and that number is growing.
To help address disabilities and the ADA regulations, the KMA has recently released a proposed framework for Voice Recognition and Speech Command. Working with the U.S. Access Board directly, the KMA is hopeful that a proposed Code-of-Practice can be adopted for this type of assistive technology. Public comment and working group participation is encouraged and only requires expertise and experience.
This is intended for global adoption with much of the input by the UK’s Royal National Institute of Blind People (RNIB)
In another related public service, the KMA recently released a white paper describing emergency alert and detection technologies for public terminals for use in education, government, retail, transportation, hospitality and entertainment segments. Smart City and smart transportation are target markets. Mission critical public safety tools are the proposed end solution.
The purpose of the document is to define how Wayfinding Technology, Digital Signage and Kiosks can be networked and used to detect and/or prevent active shooter and mass casualty attacks and expedite the response of Law Enforcement and Emergency Services First Responders to catastrophic events in large public venues. We focus on several of the most respected technology providers in the industry and how they would each play a critical role as foundational partners to bring a combined solution to market.
The KMA has joined as a member of the National Retail Federation in order to help communicate education and issues on self-service kiosk technology. The most public iteration of this technology is in the QSR or Fast Casual segment where companies such as McDonalds and Wendy’s have chosen to adopt in order to serve all of their customers as they wish to be served.
In January 2019 in New York, the KMA will be exhibiting on the main floor of NRF’s Big Show and will be accepting members from providers to deployers. An Advisory Panel of companies deploying self-service which can provide their unique perspective on all of the above issues is the objective. See us in 1725.
Kiosk Hall of Fame – we are now taking nominations for hall of fame candidates. Marsha Mazz of U.S. Access Board, John Glitsos of FirstWave and Dave Heyliger of Rocky Mountain Multimedia are the initial candidates. See https://kioskindustry.org/kiosk-about/kiosk-hall-fame/
“Satellite” websites include RetailSystems.org, Selfservice.io and ThinClient.org. We are hosted at Rackspace, the premier hosting solution (especially during Prime Day). Last month we had 35,000 unique visitors, last 30 days Cloudflare humans = 28,500 Join our LinkedIn Group with over 1600 members.
Source: Kiosk Manufacturer Association
Kiosk Manufacturer Association News – ADA Committee Chairpersons for KMA Announced was last modified: October 10th, 2018 by News Editor
By Craig Keefner — See Storm’s entire range of Assistive Technology Products (ATP) and find out more about exciting new product launches scheduled for later this year. These ATP devices are ADA compliant and RNIB Accredited, designed to offer menu navigation by means of audible content description. They allow users with impaired vision, reading difficulties or impaired fine motor skills to navigate through menus or directories that would typically be presented on a visual display or touch screen. Designed for use as the tactile/audio interface for any accessible self-service application such as kiosks, ticketing machines etc.
NEW to KioWare for Android – Support Added for Storm Assistive Technology Products
“Accessibility should be a strong consideration for any kiosk deployment. With this release, both KioWare for Windows and KioWare for Android support the heavily tested and well-respected Storm ATP suite of keypads, keyboards & other accessibility products.” ~ Laura Miller of KioWare.
KioWare has released a new version of KioWare for Android kiosk software supporting Storm Assistive Technology Products such as the Nav-Pad, Nav-Bar and AudioNav. KioWare kiosk software products lock down your device into kiosk mode, turning your tablet into a secure kiosk or purposed device for self-service, digital signage, or mobile device management deployments.
Kiosk Accessibility Made Easy
Version 3.16 of KioWare Basic & KioWare Full for Android now includes support for Storm’s ATP devices. These ADA compliant devices allow users with impaired vision, reading difficulties or impaired fine motor skills to navigate through menus or directories that would typically be presented on a visual display or touch screen. They are designed to provide a tactile/audio interface for any accessible self-service application. Devices supported include the Nav-Pad, Nav-Bar and AudioNav. KioWare for Android offers out of the box compatibility for those that want to make their Android self-service or purposed device experience accessible. Prior to this integration, devices running the Android OS were quite limited in their ability to provide an accessible self-service solution.
Additional New Features and Improvements
KioWare for Android 3.16 has also added features to improve the ability to provision Android devices. Android devices may now be provisioned via a USB storage device. Provisioning support has also been added for running shell scripts.
Secure File Browser
A secure file browser has been added to allow users to open a file browser and select a file to upload. With new security features, users can be restricted to browse only allowed files and folders on the file system. New functionality includes the ability for users to take new photos and videos or browse this file system for existing files.
Multiple Exit Passcodes & Actions
Different exit passcodes can now be used to call different exit actions. This allows for actions to be taken based on the exit passcode entered. Deployers can vary permissions based on user need.
Reboot Schedule Management
Reboot schedules can now be used on devices that are rooted.
View all updates to KioWare for Android version 3.16 here.
A license is needed for each deployed kiosk running KioWare for Android. Quantity pricing is available. Annual support and maintenance are recommended, and current support is required in order to upgrade. View a full description of features for this and other versions of the KioWare product line. These products are available as a free trial download. Existing clients have the ability to upgrade. KioWare has been providing OS, desktop, and browser lockdown security for the kiosk and self-service industry since 2001 and Android software since 2012.
Android Kiosk Software Supports ADA Assistive Technology was last modified: July 31st, 2018 by News Editor
We get asked about configuring the Storm NavPad and it comes with API/SDK which lets programmers configure it. In Windows you can even light the lights so to speak. There are firms that specialize in assisting with that exact sort of thing (listed on our ADA page).
Another less software intensive is to use a lockdown such as KioWare. See the screenshots below.
See below — the Accessibility screen for turning on Nav-Pad support. Also, where you turn on JAWS and ZoomText. Turning Nav-Pad on automatically creates Hotkeys for all the NavPad keys.
Here are all the hotkeys
And here we show all the different ways to configure a Hotkey. The ‘Perform this action:’ list box has ~20 predefined actions: Begin/Renew Session, Copy, Paste, Toggle Virt Kbd, Volume Up/Down, etc…
ADA Accessibility Tip – Integrating Storm NavPad was last modified: June 28th, 2018 by News Editor
U.S. Access Board Webinar: Accessible Airport Terminals (June 7)
For Airport Kiosk Accessibility Regulations, the next webinar in the U.S. Access Board’s free monthly series will take place June 7 from 2:30 – 4:00 (ET) and review accessibility requirements for airports under the ADA and other laws. The session will focus on areas of special concern, including passenger loading zones, self-service ticketing kiosks, security checkpoints, boarding bridges and devices, signage, sales and service counters, communication systems, and service animal relief areas. A representative from the Federal Aviation Administration will join the Access Board in conducting the session.
Visit www.accessibilityonline.org for more information or to register for the webinar. Questions can be submitted in advance of the session or can be posed during the webinar. Webinar attendees can earn continuing education credits. The webinar series is hosted by the ADA National Network in cooperation with the Board. Archived copies of previous Board webinars are available on the site.
U.S. Access Board Webinar: Accessible Airport Terminals was last modified: May 11th, 2018 by News Editor
Section 508 Best Practices Webinar: Putting the Revised 508 Standards into Practice for Procurement
Section 508 Webinars — The next webinar in the Section 508 Best Practices Webinar Series will take place May 29 from 1:00 to 2:30 (ET) and cover strategies for meeting the updated 508 Standards in federal procurements. Presenters from the General Services Administration (GSA) will review available tools and resources, such as an Applicability Checklist on the revised standards, a solicitation conformance template, a new conformance reporting tool for vendors, and GSA’s Accessibility Requirements Tool.
The Section 508 Best Practices Webinar Series provides helpful information and best practices for federal agencies in meeting their obligations under Section 508 of the Rehabilitation Act which ensures access to information and communication technology in the federal sector. This webinar series is made available by the Accessibility Community of Practice of the CIO Council in partnership with the Access Board.
Section 508 Best Practices: Putting the Revised 508 Standards into Practice for ProcurementAdd to Calendar May 29, 2018, 1:00 – 2:30 (ET) Presenters: • John Sullivan, Government-wide Section 508 Program Director, GSA • Kevin Funk, Program Analyst, GSA • Kathy Eng, Senior ICT Accessibility Specialist, U.S. Access Board (moderator) Registration: www.accessibilityonline.org/cioc-508/session/?id=110667
Section 508 Best Practices Webinar: Putting the Revised 508 Standards into Practice for Procurement was last modified: May 10th, 2018 by News Editor
A New Spin on Song-Beverly Act ADA Litigation Against Retailers
How much data are you handing over at POS? How much data are you taking/handling? New litigation in California points also at operative locations for devices which are capturing the data.
Retailers operating brick-and-mortar stores in California are likely well aware of the state’s requirements for the collection of consumers’ personally identifiable information (PII). The Song-Beverly Credit Card Act of 1971 (the “Act”) imposes civil penalties for certain practices with respect to capturing and recording PII in cardholder transactions. See Cal. Civ. Code § 1747.08. Traditional litigation under the Act challenged retailers’ requests for telephone numbers, driver license numbers, and email addresses in connection with credit card payments at the point of sale. Beginning in 2011, when the California Supreme Court held that ZIP codes constitute PII, retailers most notably faced a wave of litigation regarding requests for customers’ ZIP codes at the point of sale before purchases were consummated. See Pineda v. Williams-Sonoma Stores, Inc., 51 Cal. 4th 524 (2011). As we reported in June 2017, filings in this area have garnered less attention in recent years as prudent retailers have modified certain aspects of their checkout policies and procedures.
ADA Kiosk – U.S. Access Board Launches YouTube Channel
The U.S. Access Board is a federal agency that promotes equality for people with disabilities through leadership in accessible design and the development of accessibility guidelines and standards. Its guidelines and standards address access to the built environment, information and communication technology, transportation, and medical diagnostic equipment. The Board also provides technical assistance and training on these design requirements and enforces accessibility standards that apply to facilities funded by the federal government. US Access-Board Website: https://www.access-board.gov/
ADA kiosk question. How do you move from technical accessibility compliance to creating engaging, effective digital experiences for people with disabilities? One very successful way is to involve people with disabilities in User Experience (UX) activities throughout the lifecycle of a design and development project. But there can be challenges, from recruitment of participants to designing appropriately inclusive research activities.
This webinar will make the case for involving people with disabilities in UX research and development activities, and the value this effort brings, and will provide you with some practical advice on how to involve people with disabilities in your UX work.
Attendees will learn: * How to plan and schedule UX activities with people with disabilities to get the right input at the right time for your project * Effective ways for recruiting and involving people with disabilities in research activities * Tips for ensuring that UX activities are inclusive to people with a range of disabilities * How you can obtain quality results that have impact on your project, and beyond.
Peerless-AV Joins Kiosk Manufacturer Association Board of Directors
AURORA, Ill. – February 28, 2018 – Peerless-AV®, an award-winning designer and manufacturer of the highest quality audio and video solutions and accessories, is pleased to announce it has joined the Self-Service Kiosk Association’s Board of Directors for 2018. Peerless-AV joins 16 companies in serving to lead efforts to promote best practices and regulatory compliance.
The Kiosk Industry Association was established in 1995 for the benefit of kiosk manufacturers, developers, resources, and client companies who are involved in self-service transaction machines (SSTM).
The association’s goal is to make self-service easier, faster, safer, more reliable, and more useful. The group encompasses a multitude of industry experts who serve as resources to enhance all areas of the market—whether it be engineering a solution, manufacturing, software, and application development, remote monitoring, logistics, or services for warranty, financing, usability, and analytics.
In addition, the Kiosk Industry Association is heavily involved in ADA and Section 508 policies, having establishing the ADA Committee and ADA Working Committee this year to assist in formulating agreed-upon industry guidelines and understandings, and to communicate these guidelines.
“When we learned about the ADA Committee and what they were looking to accomplish on Capitol Hill, we instantly knew we wanted to become a part of the Access Board,” said Robert Meiner, Kiosk Business Unit Manager at Peerless-AV. “By becoming a sponsor and an advisory board member, I plan to work diligently with key industry leaders to increase awareness and to help develop and legislate ADA guidelines for kiosks in self-service applications. The Kiosk Industry Association has made great strides for the industry and we are pleased to be a part of enhancing its success in the coming year.”
Peerless-AV will continue to update its blog and newsroom at www.peerless-av.comwith key updates on the brand’s 2018 initiatives.
Driving Technology Through Innovation
For over 75 years, passion and innovation continue to drive Peerless-AV forward. We proudly design and manufacture the highest quality products, ranging from outdoor displays to complete kiosk solutions, digital signage mounts to wireless systems. Whether a full-scale global deployment or custom project, Peerless-AV develops meaningful relationships and delivers world-class service. In partnership with Peerless-AV, you are trusting an award-winning team of experts who will support your business every step of the way. For more information, visitpeerless-av.com.
The next webinar in the U.S. AccessBoard‘s free monthly series will take place March 1 from 2:30 – 4:00 (ET)and feature an open question-and-answer session. Questions are welcome on any of the Board‘s guidelines or standards, including the ADA and ABA Accessibility Standards and new standards for medical diagnostic equipment, as well as other topics related to the work of the Board. Questions can be submitted in advance or during the session.
Visit www.accessibilityonline.orgfor more information or to register. Webinar attendees can earn continuing education credits. The webinar series is hosted by the ADA National Network in cooperation with the Board. Archived copies of previous Board webinars are available on the site.
ADA – U.S. Access Board Webinar: Open Question and Answer Session (March 1) was last modified: January 8th, 2019 by News Editor
EASTLAKE, Colo., Feb. 20, 2018 /PRNewswire/ — The Kiosk Industry Association announces its Board of Directors for 2018. 17 companies serve in this capacity and help lead efforts to promote best practices, regulatory compliance in areas such as ADA and EMV in the self-order markets.
2018 Self-Service Kiosk Manufacturer Association Accomplishments
United States Access Board working relationship for ADA and Section 508 established with visit to Washington, D.C.
Kiosk Manufacturer Board of Directors for 2018 include:
Olea Kiosks – “Better kiosks through intelligent design.” A simple philosophy is our driving force. Building better kiosks starts with employing some of the most talented designers, engineers, and metal craftsmen in the American kiosk industry. After 3 generations of innovation, we remain a family-owned and operated company, with an unparalleled commitment to quality and service. https://olea.com
KioWare Olea Kiosks – We strongly believe that our success in the marketplace is due to our high commitment to customer service, which means many things to us. We pride ourselves on listening to our customers and turning their product requests into new features. Our efforts will always focus on improving the product and providing excellent customer care. https://kioware.com
iPadKiosks – Providing complete tablet kiosk systems from high-quality, ADA-compliant enclosures & stands to easy-to-use kiosk software. Backed by a full 3 year warranty! With over 30 years in designing interactive kiosks, we know what works. We’ve developed both hardware and software for hundreds of interpretive exhibits, transactional kiosks, sales exhibits, and training programs. https://www.ipadkiosks.com
Pyramid – building it – polytouch ® is the ultimate interactive kiosk solution for various industries and application areas for product presentation, independent processing of purchase processes and as an information terminal. Its individual and flexible application possibilities make the system a competitive advantage thanks to its first-class touch technology. Also, the ultrasound-based localization system PLS. With a precision of 15 cm, it is 10 times better than systems based on WLAN, Bluetooth or RFID technologies. In addition, PLS works with any standard smartphone. For users without a smartphone, low-cost mobile ultrasound transmitters – so-called pucks – are available as an alternative. https://www.pyramid-computer.com/home.html
KIOSK Information Systems – KIOSK leads the self-service industry in a full complement of vertical markets, providing niche expertise in both platform creation and volume deployment support. OEM and end customer projects range from traditional applications in retail; bill payment, and HR to highly custom multi-function banking, vending, smart locker and border security solutions. With over 200,000 units successfully deployed and 20-plus years entirely dedicated to the art of self-service, KIOSK has the passion, expertise, and resources to greatly simplify your path to market. https://www.kiosk.com
SlabbKiosks – leading international manufacturer of self-service, interactive kiosks, based in Las Vegas, Nevada. Their acquisition of Phoenix Kiosk and RedDotNet has allowed the company to not only expand their product offering, but also enhance their manufacturing capabilities. The company is able to complete over 250 projects per year, delivering thousands of kiosks from single prototypes to rollouts with a focus on innovation and affordability. Slabb’s experienced and responsive staff has over 100 years of combined industry experience allowing them to provide their clients with high quality, reliable, state-of-the-art products, support and services. Additional information can be found at www.slabbkiosks.com | www.usakiosks.com. http://www.slabbkiosks.com
Frank Mayer and Associates, Inc. –Frank Mayer and Associates is an industry leader in the creative design and manufacturing of branded in-store merchandising displays, interactive kiosks and store fixtures for leading consumer product companies and retailers. https://www.frankmayer.com
Impresa Financial – Impresa is an alternative lender exclusively focused on providing financing for digital kiosks and automated retail technology. https://www.impresafinancial.com
Source Technologies – Source Technologies’ award-winning self-service kiosks are designed from the ground-up to manage secure financial transactions such as bill payments and retail banking transactions with a focus on user experience, reliability and serviceability. Our Self-Service BillPay and Personal Teller Machines automate customer transactions, increase sales, cut labor costs and maximize customer loyalty and satisfaction. https://www.sourcetech.com
Nanonation – Offering world-class solutions in interactive, digital signage, and transactional kiosks. Nanonation leverages 18 years of experience and an award-winning creative team to produce reliable and compelling public space solutions for multi-national corporations and small businesses alike. https://www.nanonation.net
PROVISIO – Over 10,000 companies trust PROVISIO, the #1 secure kiosk browser. Software for safeguarding public access computers – secure kiosk browser protects the operating system from manipulation – included start screen templates & designs – optional digital-signage and remote management. https://www.provisio.com
OptConnect – is North America’s leading provider of managed service wireless connectivity for ATMs, Kiosks, Digital Signage and other custom applications. OptConnect revolutionizes the way machines communicate, providing for fast and secure connectivity, cost savings, and greater reliability. OptConnect offers end-to-end managed service providing customers with the greatest level of service and uptime. http://www.optconnect.com
ARCA – We provide technology and services to help people control cash in bank branches, retail stores and self-service kiosks. Cash recycling solutions. Learn more About Us. https://www.arca.com
Storm Interface – Storm Interface manufacture heavy-duty keypads, keyboards and custom computer interface devices. All products are built to withstand rough use and abuse in unattended public and industrial applications. Storm also specializes in assistive technology for ADA. http://www.storm-interface.com
Peerless-AV – Professional – We proudly design and manufacture the highest quality products, ranging from outdoor displays to complete kiosk solutions, digital signage mounts to wireless systems. https://www.peerless-av.com/en-us/professional
CSA Self-Service – Kiosks & Digital Signage Solutions – CSA Self-Service Solutions is a premier self-service solutions provider focused on providing professional solutions that lower the total cost of ownership throughout the lifecycle. Our service operations expertise and professional nationwide workforce combined with our design & manufacturing capabilities provide our clients with the most complete self-service solutions in the industry. http://www.csakiosk.com
About the Kiosk Manufacturer Association for Self-Service (aka Kiosk Industry Group)
The Kiosk Industry Group is a news and marketing association for self-service and kiosk manufacturers. It is for the benefit of kiosk manufacturers, developers, resources and client companies who are involved in self-service transaction machines (SSTM). News about the industry and by the industry is published on our website when it is relevant to companies that deploy or may deploy self-service or to companies that support those deployers with hardware, software or applications. The Kiosk Industry Group has been active since 1995. Our audience this year on the website is 50,000 (human). Visit https://kioskindustry.org for more information.
Media Contact for Kiosk Manufacturer Association for Self-Service:
Congress Votes on H.R. 620 which impacts ADA kiosk
aka ADA Education and Reform Act of 2017
Update: The House passed the bill 2/15/2018 along party lines.
The ADA Education and Reform Act, or H.R.620, is slated to come up for a full vote in the U.S. House of Representatives Wednesday or Thursday. But detractors say the bill would gut the part of the landmark ADA law which requires public businesses to make accommodations allowing for ease of entry for people with disabilities.
Something needs to be done about predatory lawyers for sure but this doesn’t do it. It basically drops the bar for companies a couple of notches and eliminates any legal action. Remains to be seen whether companies decide long term it is in their interest to deploy assistive infrastructure now, or later.
ADA lawsuits are already one of the lowest categories of lawsuits filed against businesses. The Center for American Progress has reported that the small uptick in ADA litigation can be attributed to “just 12 individual attorneys and a single disability law firm” which filed more than 100 cases each.
The likely outcome we predict is a vote along party lines in the house passes the bill and then it goes to the Senate where it will likely be blocked.
Another point of view: Seems it only adds a 180 window to the process of filing suit is all. You get 180 to make significant improvements. What determines significant vs. insignificant? So long as there is real money available through these lawsuits you’ll have trolls.
The entrance to the post office in a small town was up a flight of 20 steps. When told he needed to make the post office accessible to wheelchair users, the postmaster was befuddled. “I’ve been here for thirty-five years and in all that time I’ve yet to see a single customer come in here in a wheelchair,” he said, according to Joe Shapiro in his 1994 book, “No Pity.”
Back in 1990, President Bush told the business community they hold in their hands the key to the success of the ADA, for it can “unlock a splendid resource of untapped human potential that, when freed, will enrich us all.” He characterized passage of the ADA as one of his proudest achievements. Let’s not undo that success.
TTom Ridge is founder and chairman of Ridge Global, as well as chair of theNational Organization on Disability, a position he has held since 2006. He was America’s first secretary of Homeland Security and the 43rd Governor of Pennsylvania.
Passing H.R. 620 is good for all stakeholders. Simply having notice of claimed violations with a sufficient level of detail and the opportunity to cure within a limited time period prior to filing a lawsuit will eliminate the abusive tactics that have become commonplace.
Wheelchair-bound protesters dragged out of congressional hearing
Feb. 13, 2018, 7:37 PM WASHINGTON — Demonstrators interrupting a hearing in the House Rules Committee to protest reforms to the Americans with Disabilities Act were arrested and dragged out of the room inside the US Capitol on Tuesday.
Why Congress is Close to Gutting Key Provision of ADA
Pacific Standard 2/14/18 — Unscrupulous lawyers are a problem, so let’s work on sanctioning them. As Dara Baldwin says, “You got bad apples, go after the bad apples!” What shouldn’t happen is a legislative assault, fueled by donations from retail groups, on the fundamental right to equal access for people with disabilities.
U.S. Access Board Issues Correction to ICT Refresh Final Rule
The U.S. Access Board has issued a correction to its updated accessibility requirements for information and communication technology (ICT) to restore provisions on TTY access that were inadvertently omitted. The action applies to the final rule the Board published last January to jointly refresh its Rehabilitation Act (Section 508) standards for ICT in the federal sector and its Communications Act (Section 255) guidelines for telecommunications equipment.
The original Section 508 standards and Section 255 guidelines required that devices with two-way voice communication support use of TTY devices which provide text communication across phone connections for persons with hearing or speech impairments. In its ICT refresh, the Board had proposed replacing this provision with a requirement for real-time text (RTT) functionality, a new technology with significant advantages over TTYs. RTT transmits text in virtual real-time as each character is typed, whereas TTY messages can only be sent individually in sequence. Also, RRT technology is directly compatible with wireless and Internet protocol (IP) based networks.
In finalizing its rule, however, the Board chose to reserve the RTT requirement because the Federal Communications Commission had initiated its own rulemaking to address RTT functionality over TTY compatibility in IP-based telecommunication environments. In doing so, the Board intended to add the original TTY provision back into the rule, but the necessary language was unintentionally left out. The recent correction restores the TTY requirement with minor editorial changes for consistency with the new format and terminology of the updated requirements (Section 412.8). It also corrects a couple typographical errors in other sections of the rule. The corrections become effective March 23, 2018 without further action unless adverse comments are received within 30 days.
ADA – U.S. Access Board Issues Correction to ICT Refresh Final Rule was last modified: January 22nd, 2018 by News Editor
How To Configure Storm Interface Accessibility NavBar NavPad
Here are some quick notes on configuring Storm Interface products.
The functionality of the Nav-Bar is the same as that for all of Storm’s ATP products.
It enumerates as a combined HID/audio device, so no special drivers or software is required. Connection to the host system is via a single USB cable. When a headset is inserted into the audio jack or a button is pressed, the keypad transmits a unique keycode to the host system. Upon receipt of the keycode, the host system must de designed such that it will act appropriately. For example, upon receipt of the keycode for ‘Jack In’ then the audio should start playing.
The products dispatched from the factory are configured to use the default key code tables (as shown in the attached, which is a page from the product’s technical manual). If required, these keycodes can be changed by the customer by using a free software utility provided by Storm. This software utility is available to download from Storm’s website here:
RNIB Testing Confirms Compliance with ADA Requirements
With so much conflicting information about what manufacturers should do to ensure compliance with ADA, Storm Interface approached the RNIB for guidance and confirmation of conformance.
The Royal National Institute for Blind People provide laboratory testing and accreditation services to the World Blind Union and are one of the world’s (if not the most) recognized authorities in the accessibility sector. Storm had previously been commended by the RNIB for their work in achieving accessibility, but thought it best to specifically confirm compliance with ADA.
The following is a copy of their conclusions. These were drawn after completion of a comprehensive test program and assessment of Storm’s assistive technology product range. Storm is proud to have been recognized by the Royal National Institute for Blind People under their “RNIB Tried and Tested” program.
RNIB have assessed the various Storm keypads for compliance with the ADA standard for input devices (707.6) and our findings are summarised below. The Storm keyboards included are:
1. NavBar a. Black with coloured keys EZB6-63000 b. Black with white keys EZB6-53000 c. Silver-grey with coloured keys EZB6-73002 d. Silver-grey with white keys EZB6-43000
2. NavPad a. 5 Button EZ05-23001 b. 6 Button EZ06-23001 c. 8 Button EZ08-23001
3. AudioNav 1406-33001
707.6.1 Input Controls. The ADA states: “At least one tactilely discernible input control shall be provided for each function. Where provided, key surfaces not on active areas of display screens, shall be raised above surrounding surfaces. Where membrane keys are the only method of input, each shall be tactilely discernible from surrounding surfaces and adjacent keys.”
RNIB assessment: 1. NavBar (all models specified above) The Nav-Bar has 6 raised buttons in different shapes. The buttons are easy to feel and press and have tactile markings on them as well to help with identification. Conclusion: RNIB believes this passes the ADA requirements
2. NavPad (5, 6 or 8 keys) The Nav-Pad comes in three different designs and had 5, 6 or 8 buttons in different shapes. The buttons are easy to feel and press and have tactile markings on them as well to help with identification. Conclusion: RNIB believes this passes the ADA requirements
3. AudioNav The silver Audio-Nav has 5 buttons around a centre button. There are tactile markings on each of the 4 arrow buttons and a tactile circle on the centre OK button. The buttons are easy to feel. Conclusion: RNIB believes this passes the ADA requirements
707.6.2: Numeric keys. This is not applicable as there are no numeric keypads on the keyboards tested.
707.6.3.1 Contrast. The ADA states: “Function keys shall contrast visually from background surfaces. Characters and symbols on key surfaces shall contrast visually from key surfaces. Visual contrast shall be either light-on-dark or dark-on-light.”
RNIB assessment: RNIB assesses the colour contrast using simulation glasses developed by Cambridge University (http://www.inclusivedesigntoolkit.com/csg/csg.html). These glasses simulate a general loss of ability to see fine detail including cloudy vision. RNIB uses the benchmark given by the developers which indicates that the product excludes less than 1% of the population.
1. NavBar (all models specified above) The text and icons on the buttons have been tested with sim specs to simulate reduced contrast. The contrast passes in the sense that it ‘excludes less than 1% of the population’. For ADA we believe this will be sufficient.
The buttons on the black and the silver/grey Nav-Bar have been tested with the sim specs and it passes in the sense that it ‘excludes less than 1% of the population’. For ADA we believe this will be sufficient.
Conclusion: RNIB believes this passes the ADA requirements
2. NavPad The text and icons on the buttons have been tested with sim specs to simulate reduced contrast. The contrast passes in the sense that it ‘excludes less than 1% of the population’. For ADA we believe this will be sufficient.
The buttons on the brushed silver background have been tested with the sim specs and the contrast passes in the sense that they ‘exclude less than 1% of the population’. For ADA we believe this will be sufficient.
Conclusion: RNIB believes this passes the ADA requirements
3. AudioNav On the silver Audio-Nav the buttons have been tested with the sim specs and the contrast passes in the sense that they ‘exclude less than 1% of the population’. For ADA we believe this will be sufficient.
Conclusion: RNIB believes this passes the ADA requirements
707.6.3.2 Tactile Symbols. The standard states: “Function key surfaces shall have tactile symbols as follows: Enter or Proceed key: raised circle; Clear or Correct key: raised left arrow; Cancel key: raised letter ex; Add Value key: raised plus sign; Decrease Value key: raised minus sign.”
RNIB assessment: 1. NavBar The only button that this applies to is the round OK/Enter button. This button is round and has a tactile circle on the top. The tactile circle is very easy to feel. Conclusion: RNIB believes this passes the ADA requirements
2. NavPad The only button that this applies to is the round OK/Enter button. This button is round and has a tactile circle on the top. The tactile circle is very easy to feel. Conclusion: RNIB believes this passes the ADA requirements
3. AudioNav The OK button in the centre of the Audio-Nav has a tactile circle on it that is easy to feel. Conclusion: RNIB believes this passes the ADA requirements
Disclaimer RNIB has used its best endeavours to provide this opinion basing our results on the testing as specified above. RNIB cannot accept any responsibility or liability for claims made against this opinion.
Scott Lynch Managing Director – RNIB Solutions
ADA News – RNIB Testing Confirms Compliance with ADA Requirements was last modified: January 10th, 2018 by News Editor
Self-Service Kiosk Manufacturers