Monthly Archives: August 2016

Press Release – Self-Order Kiosk And Locking Technology

The locking experts at Camlock Systems Ltd are proud of their long-standing relationship with Evoke Creative Ltd. Recently, Evoke has designed and manufactured self-order kiosks for the world’s largest chain of fast food restaurants. Camlock was involved in this project from the early stages. Following careful evaluation, Evoke chose the Series 31 cam lock to secure the kiosks.… Read More »

Pizza Pie bakes up ROI with loyalty kiosks

Kiosks in the restaurant sphere are a big hit due to their ability to draw in customers. One pizza franchise saw firsthand how effective a kiosk campaign can be when it helped drive a ROI of more than 2,000 percent.

Source: www.fastcasual.com

During the campaign, out of the 16,000 loyalty points accumulated, customers redeemed 12,000 of those points.

This year has also proved promising for the restaurant, as monthly kiosk usage has increased by 8 percent and mobile coupon usage is at 77 percent, Jordan said.

Kiosk Tradeshow – Kiosk Summit North 2016

Kiosk Summit Kiosk Summit North is the first in a series of two one-day conference focused events for the self service industry, taking place at strategic locations in the North and South of the U.K. Kiosk Summit brings all of the industries thought leaders together in one place. Kiosk Summit consists of  education, networking and debate. It will… Read More »

Kiosks To Bring Free Wi-Fi To Newport

The first free Wi-Fi nodes in the region will be going up in Newport later this year.

Source: wvxu.org

As many as 30 kiosks will be installed. Jon Salisbury with Nexigen says they’ll be nine feet tall, wrapped in carbon fiber, and will help users connect with the city.

 

“They have multiple large outdoor displays, as well as extremely fast Wi-Fi internet access, charging stations, as well as tablet devices.”

Salisbury says the nodes are a public-private partnership, and Newport will make money through ad revenue.

 

“Based on preliminary, anticipatory numbers, we believe the city could make anywhere between $6,000 and $14,000 monthly.”

 

Salisbury says 150 businesses have already signed on as advertisers.

Custom Kiosk Software Cost – How Much Does It Cost to Build

In this article I’m going to give you an example of the factors that contribute to the cost of building custom kiosk software and broad cost ranges.

Source: blog.kiosksimple.com

Common question is “how much will the kiosk software cost”.  

 

First let’s start out with the factors that have the biggest impact on the software costs.  Please keep in mind that our specialty is payment kiosks.

 

  • Is the kiosk accepting payments and if so what form of payments?
  • Does the kiosk need to be EMV or PCI compliant?
  • Does the kiosk need to dispense change (cash and/or coin)?
  • Does the kiosk need to support any other user interface devices (i.e. barcode scanners, RFID, webcams, etc…)?
  • Does the kiosk need to interface with an API or other backend accounting system?
  • Does the kiosk need to be able to continue operating during an internet outage?
  • What are the reporting requirements?
  • What are the administrative requirements (setting up kiosks, changing pricing, etc.)
  • and many more…

 

These are just a few of the questions that help us determine the cost of the custom kiosk software.

 

Let’s get to the numbers which is probably the reason you’re still reading this article.  Please keep in mind these are typical ranges for a small custom payment kiosk.  Larger projects intended to scale to hundreds or thousands of kiosks can go much higher.

 

The cost for the kiosk hardware typically runs in the $5K-$15K range depending on the payment devices/peripherals, if custom engineering is required and order quantities.

 

The cost for the custom kiosk software has a much broader range because there are so many factors.  Typically our custom kiosk software ranges anywhere from $50K -$250K.

News for Elotouch – EOL Notice for Elo Touchscreen & New Website

Elo Kiosk News Editor note: Elotouch is one of the must watch touchscreen vendors in the self-service kiosk space and they have a bit of news going on. The 17xx and 19xx openframe monitors have gone end of life and included here are the official notices from Elotouch. They have the new 90 series which is replacing them.… Read More »

Restaurant kiosks demographics

QSR kiosks are big these days and the poster child might be Paneras actually though for sure McDonalds “once again into the fray” efforts bring a lot of attention (ditto for Wendy’s and others). Good quote from Olea and good article.

Source: www.qsrweb.com

Here were the demographics

  • 18-24 year olds are more than 70 percent likely to visit a restaurant if it had a kiosk option;
  • 25-34 year olds are 65 percent more likely to visit;
  • 45-54 year olds are 60 percent more likely; and
  • 55+ year olds are 40 percent more likely.

Customer Loyalty Programs Kiosks and Repeat Customers 

Find out how Customer Loyalty Kiosks are helping businesses across a wide range of industries to build a growing base of repeat customers.

Source: www.olea.com

New blog entry on Customer Loyalty.  One major metropolitan art museum saw a 376 percent increase in membership after they launched a multi-channel loyalty program that utilized loyalty kiosks, email marketing and an interactive mobile phone experience. 

McDonald’s hires more staff since installing automated kiosks

The Winter Garden location has increased from 50 employees to almost 70 since the kiosks were added two months ago.

Source: www.orangeobserver.com

“I would say that, for the employees, it’s actually allowed them to interact on their terms,” Watson said regarding how it has benefitted the employees at his store. “It’s a little more of a personal experience. We used to have a 6-step process on greeting customers, like robotic, you (did) these steps over and over again. … Now it’s more personalized (because) we allow the employees to engage with the customers and greet them within reason. So a younger employee will greet a younger customer with ‘Hey man, what’s up?’”

Retail display news – Braven Bluetooth® audio brand expands their wireless speakers line at retail with demonstration displays

Portable Bluetooth® audio brand, Braven, has been expanding their retail display presence across the U.S. The expanded line of outdoor, take-anywhere speakers has necessitated new in-store display solutions. The in-line counter displays, designed and produced by Frank Mayer and Associates, Inc.  are placed in retailers nationwide. Grafton, WI, August 9, 2016 – Braven, a premium portable Bluetooth® audio… Read More »

Automated Checkout – Many retailers are rethinking self-service checkout lanes

Walmart made April Hubbard’s day by replacing its perpetually backed up do-it-yourself checkout lanes this month with six express registers staffed by real people.

Source: www.tampabay.com

A negative story on self-checkout machines and Walmart, Winn Dixie and Albertsons. This story seems to come out like clockwork.  WD and Albertsons have always balked at self-service, same as Safeway. Meanwhile the growing chains do offer that option (Kroger for example).  I don’t think Walmart has pulled any machines though I am sure they are experimenting with express lines. I give this story content 3 out of 5 stars.

Which Way Will The Unbanked Pendulum Swing? | PYMNTS.com

A little over 25 percent of the population is unbanked or underbanked, according to the last count two years ago. Is that number going up or down?

Source: www.pymnts.com

Long read but good read.  Interesting too that the banked is going down to a certain degree due to all the fee’s a bank charges now. They make it difficult and act like consumers have no choice.  I myself only use banks as secondary diversification option.

Retail Kiosks and their ROI

Retail kiosks — a good idea for retailers and a good idea for customers.  Providing self-service option is rapidly becoming not an option.

Source: www.olea.com

New writeup by Olea on rationale and ROI for Retail Kiosks. Some of the advantages discussed include:

 

  • Virtual sales assistance for customers
  • Expanding the footprint of the retailer
  • Reducing labor costs
  • Redeploy staff to increasing revenues
  • Eliminate standing in line (line busting)

 

Good examples of kiosks like this are the ones in REI where you can look up extended stock and sizes, same thing for Cabela’s and also Kohls.

TSI Healthcare Partners With OTech To Increase Patient Check-In Efficiency

TSI Healthcare, a national leader in the sales and support of customized NextGen® Practice Management and Electronic Health Record solutions, announced a partnership with OTech Group LLC. This partnership will deliver the next level of patient care to its providers with in-practice patient kiosks.

Source: www.prweb.com

TSI and OTech partner up in the medical kiosk for patient check-in kiosk running Nexgen.

Advocates for the Blind Sue Over Wi-Fi Kiosks

New York City’s public Wi-Fi kiosks aren’t sufficiently accessible to blind people, according to claims made in a lawsuit filed Thursday by attorneys representing advocates for the disabled.

Source: www.wsj.com

The kiosks include Braille labels next to a 911 button and a headphone jack. The kiosk’s touch-screen tablet is also at a level so that those in a wheelchair are able to use it, according to a CityBridge spokesman.

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Mindy Jacobsen, a 65-year-old Brooklyn resident, is one of three blind residents suing the city. Last week, Ms. Jacobsen, who teaches technology courses in Manhattan, said she plugged her headphones into a kiosk on Eighth Avenue, hoping to use it for directions. But the maps feature was on the touch screen, which Ms. Jacobsen couldn’t use.

 

A 911 call can only be placed when an on-screen prompt is pressed.