UCP has Ingenico iUC285 Beta units – EMV Kiosk

iUC285 Ingenico EMV Reader for Unattended Self Service

Unattended Card Payments Inc. Begins Shipping the iUC285 in the U.S. As main Ingenico VAR for unattended hardware, UCP Inc. announces they have received first shipment of iUC285 beta units.

Source: www.ucp-inc.com

These units are designed for unattended and are being certified with multiple processors as we speak.

Here is spec sheet.

iUC280 product info

Kiosks vs. Mobile Apps: A Face-Off of Restaurant Tech

Nice write up on kiosks versus tablets in the QSR ordering space.

Source: globenewswire.com

When it comes to mobile apps vs. kiosks in the restaurant field, here’s why some experts give the edge to using a self-service ordering device over a mobile app:

Excerpt:

What has made kiosks particularly enticing to consumers is their efficiency.

Customers want to buy products that are easily available, within their budget and present the required information pertaining to ingredients, product details, nutritional value and others. Products and information provided at kiosks quickly cater to those demands.

“When kiosks first came along, there was a learning curve for users,” Vasa said. “It took them some time to figure them out. As time has gone on, kiosks are everywhere. Exposure has helped people understand the technology and become more comfortable with it. Kiosks no longer are seen as potential obstacles, but rather as necessities.”

Juke Slot develops automated technology designed to facilitate faster service and provide entertainment for consumers in the casino, hospitality and restaurant industries. Its Android-based kiosks’ sole purpose is to provide faster service and entertainment to the everyday public environment, with customized application capabilities based on customer needs.

The company’s device provides a tableside ordering, custom designed EMV-certified hardware solution that enables secure transactions. Juke Slot’s lineup also features a standup touchscreen kiosk aimed at the quick service industry.

Juke Slot focuses on giving its customers more control of their operation — over their customer ordering process, over their onsite marketing and over their business processes.

For more information or to purchase Juke Slot’s software or kiosks, email [email protected].

Protect Yourself From Fraud and Identity Theft In 2018 – Digital Business

Reprinted with permission.. Protect Yourself From Fraud and Identify Theft In 2018 Fraud protection. Unfortunately, we live in a time when identity theft and fraud are running rampant. Almost every month we hear of major security breaches, with companies like Yahoo, Uber, Equifax, and Dropbox all compromised. When these types of breaches occur, millions of usernames and passwords are hacked, often resulting in identity theft and fraud. So what can you do to protect yourself in 2018? What steps can you take to ensure that you don’t get hacked? We’re going to break down the how, what, and why of protecting yourself, touching on everything from your digital accounts to … Continue reading Protect Yourself From Fraud and Identity Theft In 2018 →

Source: digitalbusiness.us

Very nice and complete article on Identify Theft and Fraud Protection. Includes specific tips for self-service technology engagements (gas pumps, ATMs, self-checkout, etc).

Payment Card Theft via PoS Malware – Four more chains hit

Noted on Bleeping Computer

Excerpt By

Hackers caused havoc at four restaurant chains in the U.S. over the summer after compromising their payment systems with malware that stole customers’ payment card information.

In the last two days, McAlister’s Deli, Moe’s Southwest Grill, Schlotzsky’s, and Hy-Vee disclosed publicly that their networks were infected with point-of-sale malware copying data from cards used in person at certain locations.

McAlister’s, Moe’s, and Schlotzsky’s together have around 1,500 locations spread across the U.S. and are owned by the same parent company, Focus Brands.

Kiosk Manufacturer Association Joins PCI SSC as Participating Organization

PCI SSC logo

BusinessWire — Westminster, CO, April 28, 2020 — The Kiosk Manufacturer Association (KMA), an organization focused on self-service, announced today that it has joined the PCI Security Standards Council (PCI SSC) as a new Participating Organization. KMA will work with the PCI SSC to help secure payment data worldwide through the ongoing development and adoption of the PCI Security Standards.

The PCI SSC leads a global, cross-industry effort to increase payment security by providing flexible, industry-driven and effective data security standards and programs. The keystone is the PCI Data Security Standard (PCI DSS), which provides an actionable framework for developing a robust payment card data security process and preventing, detecting and mitigating criminal attacks and breaches.

As a Participating Organization, the KMA adds its voice to the standards development process and will collaborate with a growing community of more than 800 Participating Organizations to improve payment security worldwide. KMA will also have the opportunity to recommend new initiatives for consideration to the PCI Security Standards Council and share cross-sector experiences and best practices at the annual PCI Community Meetings.

In an era of increasingly sophisticated attacks on systems, PCI Security Standards and resources help organizations secure payment data and prevent, detect and mitigate attacks that can lead to costly data breaches,” said Mauro Lance, Chief Operating Officer of the PCI Security Standards Council. “By joining as a Participating Organization, KMA demonstrates they are playing an active part in improving payment security globally by helping drive awareness and adoption of PCI Security Standards.”

“Unattended self-service kiosk manufacturers deal with PCI every day.  We communicate simplicity but also liabilities,” said Craig Keefner, with KMA. “We’ll propose Special Interest Group (SIG) for unattended. Our PCI-EMV steering committee is Unattended Card Payments Inc., DCAP Systems, Ingenico, Self-Service Networks  and KioWare. We hope to duplicate our ADA Accessibility initiatives’ success.”

About the PCI Security Standards Council

The PCI Security Standards Council is a global forum responsible for the development, management, education, and awareness of the PCI Data Security Standard (PCI DSS) and other standards that increase payment data security. Connect with the PCI Council on LinkedIn. Join on Twitter @PCISSC. Subscribe – PCI Perspectives Blog.

About KMA

KMA is a global organization for unattended self-service kiosks.  Marketing:  https://kioskindustry.org. Gold sponsors: Olea, KioWare, Nanonation, Pyramid, Frank Mayer, Vispero, Zebra, Honeywell

# # #

Media contacts

PCI Security Standards Council

Name Lindsay Goodspeed

Tel 781-258-5843

Email [email protected]

 

KMA

Craig Keefner 720-324-1837 [email protected]

 

Other Useful Links

Primer – Regulations and Certifications

Smart City ADA – Personal Phone As Accessible Interface Has Shortcomings

peerless-av smart city kiosk image

peerless-av smart city kiosk image

From Smart City Design Feb 2021

Feb 5, 2021 — Statement from Storm Interface following conference call with NFB on the use of personal phones as an accessible interface to Smart City terminals.

Statement for submission to the NFB, the Federal Access Board and Storm sales personnel.

Use of personal phones as an accessible interface

As a manufacturer of Accessible System Interface Devices, including Touchless Kiosk Interface Devices (TKI), Storm Interface are concerned that, following the NFB online conference (IKE Smart City Presentation), clarification is needed about the suitability of mobile phones as a primary (or sole) accessible interface to self-service and ICT systems.

Our concern centers around the needs of people with a diverse range of sensory, physical, dexterity, and cognitive impairments. Including, but certainly not limited to, those with sight impairments.

Use of a touchscreen smartphone as a primary system interface discriminates against the following groups: –

  • The significant socio-demographic group without the financial resources to purchase an internet-enabled mobile phone or pay for a service plan to support prolonged internet connectivity and/or application downloads.
  • Those visitors to the USA (and other travelers) without international phone service or a roaming capability across all 50 states.
  • Those with phones not capable of maintaining battery charge during prolonged periods of use.
  • And, most significantly, those with impaired dexterity including, but not limited to; palsy, neuropathy, tremor, missing or atrophied limbs or digits, muscular dystrophy, etc.

When proposing Storm’s Touchless Kiosk Interface (TKI) as an aid to accessibility it is our policy to promote TKI as part of a multi-technology accessible interface solution. It should only be promoted as an augmentation and supplement to tactilely discernible navigation and control of both audible content and visible content displayed on a screen. It cannot and should not be promoted or considered as a compliant accessible interface when used in isolation.

For more information visit Storm Interface

Related Storm Interface Posts

Olea Kiosks®, Inc. Expands Leadership Team to Include Sales and Strategic Focus

Accelerating Value and Impact to Strengthen Competitive Position — Send2Press press release

Olea Kiosks Logo NewLOS ANGELES, Calif., Feb. 2, 2021 (NEWSWIRE) — Olea Kiosks®, Inc., a visionary provider of innovative self-service kiosk solutions, today announced the growth of its leadership team to include sales management and strategic business development. The company has expanded the role of Rusty Gaynes to Director of Sales, Alliances and Strategic Partnerships and promoted Daniel Olea to Director of Strategy and Business Development.

Daniel Olea and Rusty Gaynes
PHOTO CAPTION: (L-R) Daniel Olea and Rusty Gaynes.

Rusty started with Olea in July of 2020 creating the alliances and strategic partnerships program and he will continue to oversee all aspects of the partnership ecosystem including the creation of innovative partner offerings and go-to-market strategies. Expansion of his duties includes leading the sales team to deliver against revenue goals. Rusty will also be instrumental in helping to identify and remove obstacles that impact sales productivity as the company further develops its inside sales and operational processes.

As the fourth generation in the business, Daniel has spent almost four years as an account executive with the company, and each year demonstrated growth. With a strong understanding of strategic initiatives, he will lead the company in its development of long-term growth plans. With his detailed analysis and recognition of emerging trends, in this role, Daniel will drive business development activities as well as continue to enhance corporate strategy.

“With the announcement of our recent manufacturing expansion, it was also time to align the rest of the organization to ensure we have the focus necessary for the future,” said Olea Kiosks Inc. CEO Frank Olea. “As I transition some of my duties to both Rusty and Daniel, this will serve as a great accelerator for our team in helping us grow our value and impact as we strengthen our competitive position in the marketplace,” explained Frank Olea, CEO.

About Olea Kiosks®, Inc.

Olea Kiosks Inc., is a self-service kiosk solution provider for the attractions and entertainment, healthcare and hospitality industries. Its technologically advanced, in-house manufacturing, design, and innovation have made it an industry leader. Headquartered in Los Angeles, California, customers include The Habit Burger Grill, Kaiser Permanente, Empire State Building, Universal Studios, EVO Entertainment, Scientific Games, and Subway.

For more information, visit https://www.olea.com/.

*PHOTO link for media: https://www.Send2Press.com/300dpi/21-0202s2p-Olea-Leadership-Growth-Daniel-Rusty-300dpi.jpg

News Source: Olea Kiosks


From LinkedIn background

Frank Olea — For the first time in the 45+ year history of Olea Kiosks we have put someone other than an Olea in charge of the sales team. Rusty Gaynes is going to be a huge help in our growth strategy by allowing me more time to work on the future of Kiosks and Self-Service. And Daniel Olea has really proven himself to be a very strategic thinker pulling us in new directions much like I did when I took us out of the Exhibit business and into Kiosks almost 30 years ago. Press release on these two below.

New team members, expanded factory space, what’s next???

Olea Kiosks Expansions

Olea Kiosks Expansions

Opinion – Face Recognition and Covid Funding China

facial recognition kiosk

Face Recognition, Temperature Kiosks and COVID funding

Article on Wired Nov2020

Intro

Wired did an investigation into kiosks (well, temperature tablets…) and has determined schools are purchasing thermal cameras that include facial recognition technology.

Ok. We can live with that…

Technically most all of the schools have been purchasing infrared sensor-based tablets. They are not thermal cameras (e.g. FLIR A400). We think it is safe to say looking at the RFPs and RFIs that the number is easily over 200 schools.  Off the top of our heads figure 500 units for a large school district and at figure 40 school districts.  We could include Colleges and Universities as well. Maybe we should include FEMA and DHS while we are at it. Reminds me of that old Sinatra tune.

Wired Excerpt

But Munir says he knows little about the “top-of-the-line” facial recognition algorithms at the core of his expansion plans. “That’s almost like a black box for the OneScreen team,” he says. “We rely on the technology we are given.” He directed WIRED to Qualcomm, which makes the device’s processor, to answer additional questions about the facial recognition features and how they were tested for accuracy. Sanjeet Pandit, a Qualcomm vice president, confirms that OneScreen is the only thermal camera provider licensed to use its chips, but says Qualcomm does not provide the facial recognition technology used in the tablets. Munir did not directly answer a follow-up question about who had developed the facial recognition algorithms used in the device.

It’s a worthwhile read and within it there are references to IPVM who has done most of the heavy lifting in this area.

Some of the major distributors have been HP and CDW. The systems have been characterized “hygiene theater” by the CEO of Marriott and also a public hazard by independent testing groups such as IPVM. Given the false negatives they represent a public health situation.

It is good to see major publications beginning to see the developing story that we in the self-service market have been living with for the last 9 months.

But What About Employees?

We do think it is worth examining these technologies in the corporate employee space as well.  That would cover both sides of the coin.  Recently we saw where 6,000 units deployed at Home Depot. What is the basis and manufacture of those tablets?

What about Six Flags? They went with Dahua who is blacklisted Chinese firm.

Business & Revenue Impacts

Are there any tablets manufactured and designed in the U.S.? I remember some trying on the purpose-built basis but ultimately failing (China was cheaper).

Some of the technologies which have jumped on the temperature tablet for a free ride include AI, facial, and on the hardware-side cameras.

Facial recognition requirements have grown and are a booming business. Video cameras are next up in the queue.

Report of recent requirements for facial recognition. Figure $400M for the immediate market and average 300K per deal — KioskIndustry

 

For more information

Meridian Temperature Tablets Endanger Public Safety

https://ipvm.com/reports/meridian-china-medical

Updated Fever Tablet Temperature Screening Relabelers & Sensors

Press Release – TECA Cooling Units for Kiosks

Press Release – TECA Kiosk Cooling Units

Chicago, March 9, 2017 – Cooling Units Ideal for Kiosk and OEM

Kiosk components require specific temperature ranges for reliable, optimal performance.  Although any TECA air conditioner can be installed in a kiosk, TECA now offers a complete line of thermoelectric air conditioners designed specifically for kiosk and OEM applications. The product line spans from 155-1,270 BTU/hr and is suitable for indoor or outdoor kiosks. Each cooler has a unique internal-mount design. There is no extrusion into the ambient environment.

HVAC kioskThese enclosure coolers are ideal solutions for situations where either physical space or aesthetic considerations will not allow protrusion of thermal equipment. For cold environments, heat/cool designs are available.

Customization is available. Thermoelectric cooling is a reliable and maintenance free way to protect electronics and equipment.

Visit TECA today to learn more

http://www.thermoelectric.com/product-matrix/internal- mount-air- conditioners/

Hospitality Kiosk News – Olea Partners with UrVenue

Hospitality Self-Service Kiosk Solution – Olea Kiosks and UrVenue Non-Room Inventory Solution

Hospitality partnership news excerpt from press release

hospitality self-service kiosk solution by Olea

Hospitality self-service kiosk solution by Olea Kiosks, Inc.

An Olea kiosk paired with UrVenue’s booking solution puts hospitality patrons in the driver’s seat with frictionless, on-property, cashier-less, self-service booking capabilities. Guests can now book and transact any inventory within UrVenue, including but not limited to, special event ticketing such as seasonal pop-up experiences, show tickets, restaurant reservations, pool-side cabanas, nightclub and day club admission, special promotion vouchers, sportsbook lounge seats and bundled on-property experiences to name a few. UrVenue’s hospitality-built booking platform makes it is easy to transact any type of non-room inventory on property and with Olea’s flexible, modular design, the physical unit can be branded and designed for custom transactions including physical outputs such as show tickets or customized promotional vouchers or wristbands.

Press Release

Olea Kiosks®, Inc. Announces Strategic Partnership with UrVenue

Self-Service Hospitality Solutions Designed to Reduce Friction in the Guest Experience


NEWS PROVIDED BY

Olea Kiosks, Inc. 

Dec 09, 2020, 10:13 ET


LOS ANGELESDec. 9, 2020 /PRNewswire/ — Olea Kiosks®, Inc., a visionary provider of self-service kiosk solutions, today announced a strategic partnership with UrVenue, the leading hospitality technology platform that powers commerce, enhances the guest experience and monetizes a resort’s real estate. With conveniently placed Olea kiosks on-property, this partnership enables venues and hotel properties to layer in another customer touchpoint that drives self-service revenue with transactions that are contactless, resource-free, branded, and always open for business.

With more than 40 years of delivering self-service solutions, Olea Kiosks® understands the value of reducing friction in the guest experience. Urvenue’s 10+ years of experience in the resorts and hospitality realm and its ability to leverage its technology to monetize non-room inventory and other guest touchpoints during the in-stay journey solves one of the greatest challenges for resort managers. Combining UrVenue’s powerful booking platform with self-service kiosks puts guests in complete control.

“It’s exciting to partner with another US-based company so focused on technology that puts the power in the hands of the user,” said Frank Olea, CEO of the company that now spans four generations. “Self-service kiosks equipped with the same technology used across all customer touch points helps with workforce management and removes mundane tasks like order and payment entry to allow staff to focus on higher-value tasks that truly enhance the guest experience,” added Olea.

“Partnering with a trusted kiosk brand such as Olea will help unlock the full potential of UrVenue to resorts and venues all over the world,” said Deron Pearson, CEO of UrVenue. “Together we’ll be able to service customers with what they want, when they want in a safe and easy way as well as provide resorts with important insights, data and guest management.”

An Olea kiosk paired with UrVenue’s booking solution puts hospitality patrons in the driver’s seat with frictionless, on-property, cashier-less, self-service booking capabilities. Guests can now book and transact any inventory within UrVenue, including but not limited to, special event ticketing such as seasonal pop-up experiences, show tickets, restaurant reservations, pool-side cabanas, nightclub and day club admission, special promotion vouchers, sportsbook lounge seats and bundled on-property experiences to name a few. UrVenue’s hospitality-built booking platform makes it is easy to transact any type of non-room inventory on property and with Olea’s flexible, modular design, the physical unit can be branded and designed for custom transactions including physical outputs such as show tickets or customized promotional vouchers or wristbands.

The pandemic has created significant disruption for the hospitality industry. Self-service kiosks reduce human interaction at a time when guests of all ages are comfortable using kiosks. In addition, venues can eliminate wait times with reservations, long lines, and processing payments, while increasing ticket lift dramatically, at a time when every second and penny of revenue counts.

Circa Resort and Casino will be the first resort to use the Olea with UrVenue kiosk at the beginning of 2021.

About Olea Kiosks®, Inc.Olea Kiosks, Inc., is a self-service kiosk solution provider for the attractions and entertainment, healthcare and hospitality industries. Its technologically advanced, in-house manufacturing, design, and innovation have made it an industry leader. Headquartered in Los Angeles, California, customers include The Habit Burger Grill, Kaiser Permanente, Empire State Building, Universal Studios, EVO Entertainment, Scientific Games, and Subway.

Information: https://www.olea.com/.

About UrVenue:
UrVenue is the leading hospitality technology platform that powers commerce, enhances the guest experience, and monetizes resort real estate by leveraging non-room inventory across all customer touchpoints in the booking and in-stay journey. UrVenue maximizes revenue-per-available-customer with its advanced booking, ticketing and presale platform built for hospitality venues: nightclubs and day clubs, restaurants and lounges, resort pools and beaches, sportsbooks, spas, special events, small group meeting rooms, recreation services, bundled experiences and more. Since 2011, UrVenue’s scalable enterprise technology has been the trusted industry standard for clients ranging from independent venue operators to global hospitality, entertainment and gaming organizations including Wynn Resorts, MGM Resorts International, Caesars Entertainment, Tao Group, Bagatelle and Okada. Information: https://www.urvenue.com/.

*PHOTO: https://www.Send2Press.com/300dpi/20-1209s2p-olea-kiosks-300dpi.jpg

This release was issued through Send2Press®, a unit of Neotrope®. For more information, visit Send2Press Newswire at https://www.Send2Press.com

SOURCE Olea Kiosks, Inc.

Related Links

https://www.olea.com/

 

More Olea Kiosk Information

Temperature Screening – HIKVision Forehead Screening + Six Flags

From IPVM – Hikvision Alleges Forehead Only Fever Screening is Smart; It’s Actually Dangerous

This Hikvision blog post declares they “Provide Safe, Accurate” screening and that it is ‘smart’ because it ‘only screens forehead skin surface’.

Read full post on IPVM

Related News on Safety Protocols

SixFlags video on new safety protocols including temperature screening.

Screening Protocols

Conduct Non-Invasive Temperature Checks on Guests
We will be using state-of-the-art temperature reading technology designed to provide an efficient guest experience.

Check the Temperature of Employees
Team Members will be screened for high temperatures when they arrive on the property.

Temperature Screening PSA – Six Flags Using Dahua For Outdoor Temperature Screening

six flags dahua

Temperature Screening Dahua Six Flags

New article from IPVM detailing violations of outdoor temperature screening.

Excerpt:

As Six Flags scrambled to reopen parks amid plummeting revenues caused by the pandemic, it deployed Dahua fever cameras outdoors that violate FDA guidelines, creating a false sense of security and increasing risk to guests.

Despite that, Six Flags marketed Dahua devices as “new cutting edge thermal imaging” while showing false readings of up to 108° in its own marketing.

In this post, IPVM examines this issue in-depth.

Background

Due to COVID, Six Flags’ revenue dropped 96% in Q2 2020 and its stock price has fallen by about 50%. Currently, only a fraction of Six Flags parks worldwide are open.

To reassure visitors and investors, in May, Six Flags began promoting new safety measures such as mandatory mask wearing and what they claimed to be “state of the art thermal imaging for temperature checks”.

108°F Temperature Readings In Marketing

However, Six Flag’s own marketing video showed the problems with its outdoor temperature screening. In the segment where it touts this ‘cutting-edge thermal imaging’, the subject in the center of the screen’s temperature is measured at 102, 105, 107, even 108.7°F, as the excerpt below shows:

Read full article — New article from IPVM 


Related Temperature Screening Articles

Meridian Temperature Tablets Endanger Public Safety

FDA Recommended Thermal Imaging “Fever Detection”

Temperature Kiosk – Explanation of FDA Non-Enforcement Letter

fda enforcement policy
Mockup notice by IPVM

Mockup notice by IPVM

With regard to the FDA, they issued a statement in April 2020 that they “don’t intend to object” to those selling such cameras without FDA 510(k) clearance and the reason why:

Many of the approved manufacturers (14) are at a disadvantage in the near term.

For reference here is the actual FDA Enforcement Letter dated April 20. FDA COVID-19-Thermography-Devices-Guidance_0_0

Here is a point by point explanation of FDA statement.

FDA Reasoning: Fighting Shortage

The FDA said it is doing this as it wants to address the shortage of such devices

Policy Only Temporary

The FDA emphasized that this guidance is temporary:

Fever Cams Considered Medical Devices

Despite some companies falsely claiming their fever cameras are somehow not medical devices, in this guidance, the FDA clearly states that it does consider these products medical devices and under its regulatory purview

“Undue Risk”

However, the FDA emphasized, in the same guidance, that this only holds “where such devices do not create an undue risk”

FDA Recommendation: Only Use With Thermometer

Yes, the FDA said that 510(k) clearance is temporarily waived, it did state this was as long as the cameras are for “triage use”, i.e. the cameras are paired with a body thermometer to confirm whether the person actually has a fever

FDA Testing/Labeling Recommendations

The FDA recommended the fever cams are “tested and labeled consistent with the following ISO standard: IEC 80601-2-59:2017” or any “alternative performance specifications that provide similar results to IEC 80601-2-59:2017”.

The FDA recommended thermal cams are tested under following “performance specifications” including “measurement uncertainty, is less than or equal to ±0.5°C (±0.9°F) over the temperature range of at least 34-39°C (93.2-102.2°F)”

FDA Recommends Cameras Only Used One Person at A Time

Companies touting multiple goes against the FDA

Prominent Notice Labelling

A ‘prominent notice’ should be included, explaining the measurement should not be solely or primarily relied upon to diagnose or exclude a diagnosis of COVID-19, or any other disease

Mockup by IPVM

Performance and Labeling FDA believes such telethermographic devices will not create such an undue risk when the following circumstances related to the performance of the device and the transparency and clarity of information in the product labeling are present.

FDA recommends that the device:

1) Is tested and labeled consistent with the following standard: IEC 80601-2-59:2017: Medical electrical equipment – Part 2-59: Particular requirements for the basic safety and essential performance of screening thermographs for human febrile temperature screening; OR

2) Is tested using alternative performance specifications that provide similar results to IEC 80601-2-59:2017. This could include:

a) The laboratory temperature accuracy of a screening telethermographic system, including the measurement uncertainty, is less than or equal to ±0.5°C (±0.9°F) over the temperature range of at least 34-39°C (93.2-102.2°F);

b) The system includes an accurate blackbody temperature reference source; 10

c) Both stability and drift are less than 0.2°C (0.36°F) within a timeframe specified by the manufacturer; and

d) The device risk assessment addresses all potential safety issues, including:

i) Electrical safety;

ii) Electromagnetic compatibility;

iii) Mechanical safety;

iv) Excessive temperatures and other hazards;

v) Accuracy of controls, instruments, and information display;

vi) Considerations for software associated with Programmable Electrical Medical Systems including network connections;11 and

vii)Usability.

In addition, FDA recommends that the devices described above use labeling that helps users better understand the device, such as:

1) The labeling includes a prominent notice that the measurement should not be solely or primarily relied upon to diagnose or exclude a diagnosis of COVID-19, or any other disease;

2) The labeling includes a clear statement that:

a) Elevated body temperature in the context of use should be confirmed with secondary evaluation methods (e.g., an NCIT or clinical grade contact thermometer);12

10 This is usually a blackbody (idealized physical body that absorbs all incident electromagnetic radiation) with known temperature and emissivity that can be used for thermal drift compensation.

11 For more information on this recommendation, see Clause 201.14 of IEC 80601-2-59: 2017.

12 This labeling recommendation is consistent with IEC 80601-2-59: 2017.

Contains Nonbinding Recommendations 6

b) Public health officials, through their experience with the device in the particular environment of use, should determine the significance of any fever or elevated temperature based on the skin telethermographic temperature measurement;

c) The technology should be used to measure only one subject’s temperature at a time; and

d) Visible thermal patterns are only intended for locating the points from which to extract the thermal measurement.

3) The labeling includes a clear description of:

a) Device performance specifications and the methodology and frequency of any calibration needed to maintain the labeled specifications;12

b) How to use the thermal image to make a temperature measurement to within the stated device accuracy;

c) A description and purpose of the blackbody reference source (used for thermal drift compensation) and its importance in obtaining an accurate temperature assessment;

d) The reference body site used for temperature estimation, including any calibration or correction needed to estimate the temperature at that location, and the accuracy of the measurement at the reference site (e.g., oral, tympanic membrane);

e) How different environmental and system setup factors can affect the measurement, including the body site chosen for measurement, the condition of the screening site (e.g., screening background, ambient temperature and humidity, airflow);13

f) Different factors to consider in the design of the facility protocol (e.g., installation, viewing angle, blackbody temperature reference source); 14

g) The installation procedures and qualification testing that should be performed during installation or when imaging equipment is being relocated;15 and

h) The appropriate imaging distance based on the spatial resolution and performance of the camera. 16

4) The labeling references and is consistent with the guidelines in ISO/TR 13154: 2017: Medical electrical equipment — Deployment, implementation and operational guidelines for identifying febrile humans using a screening thermograph; and

5) The labeling highlights the differences in design, indications, or functions, as applicable, compared to the unmodified, FDA-cleared version of the product or includes a clear identification that the device is not FDA-cleared or approved.

Comments from one FDA approved vendor
Most of the more reliable systems such as FLIR, Emitted, and ICI, use a “sampled average” method to determine the temperature thresholds, (not absolute temperature), and once established, it is used to screen for outliers.
The sampled average must be recalibrated and updated throughout the screening session.  Absolute temperature is not used because of the human skin’s propensity to absorb and emit heat or cold, based on environmental conditions, and provides greater propensity for false positives or negatives. A good non-contact IR system should tightly focus on the inner canthus, the most stabile area and closest to core body temperature. Measuring the forehead or any other facial area is not recommended and subject to the environmental conditions. That’s why black body devices are used, and I believe we are the only solution provider that uses a reference emitter that automatically updates the offset in the software to compensate for thermal drift – without need for manual adjustment. 
We tend to be cautious due to so many systems currently being marketed to unsuspecting consumers that are attractively priced, present well, and seem to offer simplicity and autonomy, but then proven fraudulent or claims exaggerated under independent testing boards. 
More Resources
  • Listing of 170 fever or temperature detection providers
  • Testing of FLIR A400 and A700.

Temperature Kiosk – IPVM Bad Georgia Deal – Reverse Best Practice

Temperature Screening Update IPVM – 9/20

temperature kioskWe wanted to update our information on thermal temperature screening. The best source for that is IPVM which tests all types of devices and reports on the “bad actors”. We do not like having to comment negatively on events but when it is in the interest of the public and American taxpayers we have to speak up.

No Blackbody Mistake, Half Million Dollar, Hikvision Fever Camera System in Georgia

By: Charles Rollet, Published on Sep 16, 2020 |  

A Georgia school district touted buying Hikvision fever screening “about $2,000 cheaper per camera” with no blackbody for a total cost of a half a million dollars, despite the fact that these calibration devices are crucial for accuracy.

Read full article

 

Temperature Kiosk Tablet Tested and Scored

Do these look familiar to you? Click for full size

New report by IPVM issued on 9/22 testing the BEMs brand of temperature scanning tablets. Guangzhou Bems (brand Benshi) is the manufacturer behind temperature terminals relabeled by over a dozen Western companies. But how well do they really work?

The testing company bought and tested Bems temperature measurement tablet, examining the following:

  • How often did it miss elevated temperatures?
  • How accurate are measurements vs IR thermometer?
  • Can it measure taller and shorter people?
  • How does subject distance to the terminal impact temperature measurements?
  • Do glasses/hats affect temperature measurement?
  • How accurate is mask detection?
  • How much can users configure settings on the device?
  • Can configuration be done remotely?

Read full report New report by IPVM

Web Accessibility – WCAG 3.0 Working Draft Released by W3C

WCAG Web Accessibility Guidelines

WCAG Web Accessibility Guidelines

WCAG 3.0 Working Draft Released by W3C

Editors Note — With the non-negotiable requirements for web access for customers to order, the “website” has taken on even more importance and is now a critical component of company success. Getting sued for a lack of accessibility is not one of the outcomes you want.  Complicate matters with which platform it uses, either desktop or mobile.  Throw in language while at it. Taking steps to increase accessibility are relatively easy and low cost.  KioWare integrates JAWS for example. We have very capable accessibility consultants such as Vispero and Tech For All that can help you perform full due diligence. Assistive devices by Storm Interface.  Worth noting Biden plans on appointing a Director of Disability. President Biden was a cosponsor of the original ADA Act over 30 years ago.

The World Wide Web Consortium (W3C) has published the First Call Public Working Draft of its Web Content Accessibility Guidelines (WCAG) 3.0, which are developed through the W3C process in cooperation with individuals and organizations around the world. WCAG 3.0 provides new ways to evaluate web content accessibility for people with disabilities by addressing more types of disabilities, concentrating on both mobile and desktop applications, and developing new tests and scoring to determine accessibility.

Read the full post on new Accessibility Guidelines released with comment links on kma.global

More Accessibility Resources here

Olea Kiosks Expanding Doubling Production Burst Capability

Self-Service Kiosk Solution Provider Expanding

LOS ANGELES, Calif., Jan. 15, 2020 (SEND2PRESS NEWSWIRE) — Olea Kiosks®, Inc., a visionary provider of self-service kiosk solutions, today announced expansion of its manufacturing and engineering capacity in Los Angeles, Calif. This expansion enables Olea to continue to grow its customer base, partnerships, and OEM relationships to provide faster time to market and greater operational agility.

Olea KIosks Expanding

Olea KIosks Expanding

Going from 48,000 square feet to more than 80,000 square feet, this investment allows Olea to grow its manufacturing volume in its current site and move test and assembly to the new facility next door. The company has also brought on additional engineering design resources and further invested in its data-driven approach to scale and automate internal processes.

Following the completion of site improvements in Q1, this expansion will also provide more floor space to stock additional items giving the company greater capacity to shorten turn-around times on its most popular kiosks.

“This is an exciting new chapter for Olea Kiosks and a considerable progression in our strategic journey,” said Frank Olea, Chief Executive Officer. “As a domestic supplier, we’ve prevailed in an extremely challenging competitive environment. With our universal models, custom designs, and OEM business, we want to further scale for production, field deployment, and support to provide increased value to our strategic partners and produce superior solutions for our customers while serving as a preferred supplier and employer for decades to come. This also gives us some additional space for more exciting changes later this year… more on that to come,” added Olea.

Many kiosk suppliers manufacture overseas, and while that can appear to deliver cost savings, it’s often in exchange for time-to-market, lack of control, inconvenience, and quality. With the addition of four new products over the last 18 months and just as many in 2021, Olea Kiosks® will further expand its rich and diverse self-service kiosk solution portfolio.

About Olea Kiosks®, Inc.

Olea Kiosks Inc., is a self-service kiosk solution provider for the attractions and entertainment, healthcare and hospitality industries. Its technologically advanced, in-house manufacturing, design, and innovation have made it an industry leader. Headquartered in Los Angeles, California, customers include The Habit Burger Grill, Kaiser Permanente, Empire State Building, Universal Studios, EVO Entertainment, Scientific Games, and Subway.

For more information, visit https://www.olea.com/.

*PHOTO link for media: https://www.Send2Press.com/300dpi/21-0115s2p-Olea-Building-Expansion-300dpi.jpg

*Caption: Olea Building Expansion.

News Source: Olea Kiosks

More Olea Kiosks Information

Boots Adds Recycling of Products via Bar Codes, Mobile and DropOff Kiosks

boots recycling kiosk

boots recycling kiosk

Here is the Boots page on recycling — New trial by Boots for recycling

What is the Recycle at Boots scheme?

Together with No7, we’re doing our bit to help keep our planet beautiful. That’s why we’re trialling a recycling scheme where you can bring your empty beauty, health, wellness and dental products, from any brand, that can’t be recycled at home.

Why is Boots doing a recycling scheme?

We know lots of beauty, health, wellness and dental items can’t be recycled traditionally due to their size, what materials they’re made from and various other factors.

We want to play our part in looking after the planet by making it easier to recycle items that might be difficult to recycle elsewhere. And we want to reward you for playing your part and making recycling part of your regime too.

What’s unique about the scheme?

We’re using Scan 2 Recycle technology, developed by our partners Metrisk and ReWorked, to create a unique solution that helps the environment and rewards customers at the same time. Win, win!

When you visit one of our participating stores and bring five empty products to one of the in-store recycle bins, we’ll give you 500 Boots Advantage Card points – that’s worth £5! We’ll also track how many empties you bring back so you can see the positive impact you’re making to the planet.

What can I bring back?

We’d love you to bring back beauty, wellness, healthcare or dental products that you can’t recycle through your household waste.

It doesn’t matter what brand they are or where you bought them, we’ll make sure they find a new lease of life. Take a look at our T&Cs for a list of things we can and can’t currently recycle.

What happens to my empty products?

Once you’ve dropped your empties into the bins in store, they’ll be taken to ReWorked where the materials will be washed and sorted, ready for recycling into new usable products as far as possible.

Any remaining multi-material items will be recycled into Stormboard, a composite construction board material, similar to ply-wood, which has a lot of different uses.

Organics will be processed through an industrial organics processor. Nothing goes to landfill and nothing is incinerated.

After you’ve used the scheme, you’ll be able to log into your account to see how much you’ve deposited and how many empties have been recycled collectively. How good does that feel?

How can I take part?

It’s really easy to take part, simply register here and follow the steps below to get recycling and collect your rewards. Click here for your nearest participating store.

Infrared Fever Detectors Not As Accurate As We Think

From IEEE Spectrum Dec2020 — The no-contact temperature screening systems can be off as much as four degrees  –

Editors Note: this is Erik Beall writing this article and we believe his company offers fever inspection products.  We cannot vouch for the accuracy of his testing as it has not been confirmed. Much of the text is a good read thru and explanation of the at best confusing policies of the FDA.

handheld infrared temperature test

handheld infrared temperature test

THE INSTITUTE As part of the effort to curb the spread of the coronavirus, countries have implemented body-temperature screenings at airports, train stations, and other public spaces to detect fever. Many of the systems include the use of infrared (IR), or thermographic, cameras such as those featured in The Institute article “Thermal Cameras Are Being Outfitted to Detect Fever and Conduct Contact Tracing for COVID-19.”

The market has been flooded with infrared fever-screening products, but almost none has undergone independent testing. Demand has been so great, many companies rushed into the field without understanding the accuracy requirements, and they’ve used technology that cannot possibly measure body temperature well enough. In many cases, their products are unable to tell the difference between core temperatures of 35 and 40 °C, or distinguish between hypothermia and a severe fever.

Some of the companies, under pressure to deliver, succumbed to the practice of averaging the measurement with a normal 37 °C. In the worst cases, they ignored inaccurate measurements and reported normal temperatures—which is as unethical as producing a COVID-19 test kit that always gives a negative result no matter what.

CURRENT SCREENING METHODS

There are three types of fever screenings commonly used in North America. Each comes with its own limitations.

Clinicians typically use oral thermometers during medical visits. Unfortunately, high-quality clinical-grade thermometers are not widely available. Furthermore, it’s not efficient or safe to use them outside clinical environments, because the operator needs to be in close proximity to possibly infected people. Also, if people drink something hot or cold before getting their temperature taken or cannot breathe through their nose and must open their mouth, that will affect the results.

Noncontact infrared thermometers (NCITs), commonly known as forehead screeners, are being used at fitness centers, schools, and businesses. Many of you probably have had your temperature taken by one recently.

Some NCITs, including those with U.S. Food and Drug Administration approval, struggle to tell the difference between people with hypothermia (35 °C) and those with a severe fever (40 °C), even when operated properly in a controlled environment.

Even though NCIT sensors are accurate, they don’t account for how air temperature affects their measurements. NCITs also must be operated at a consistent distance to their target, and unfortunately foreheads vary too much. If NCITs were to report temperatures in real-world conditions, often they would be absurd. Some devices do report absurd readings, while others seem to report close-to-normal temperatures most of the time. The latter devices might do a lot of averaging of temperatures. For whatever reason, some manufacturers apparently have decided that rather than figure out how to get accurate readings, they could fudge the numbers and no one would be likely to notice.

Some operators do report the ridiculous readings, while others simply ignore impossibly low readings. That makes many NCITs useless for clinical purposes. Unfortunately, though, because NCITs are the easiest thermometers to obtain, many businesses use them to meet local government requirements.

The thermal imaging field is where we are seeing lots of new products hit the market. The products can work from a safe distance automatically. Near room temperature, everything is glowing in the far infrared electromagnetic spectrum by an amount proportional to its emissivity. Thermal sensing can detect and convert the measured light into a temperature.

An NCIT uses a single pixel sensor, but it must average all temperatures it sees in its field of view—which is why it must be operated so close to the skin. Thermal-imaging systems, on the other hand, use an array of identical pixel sensors to produce images of the luminous intensity, or amount of thermal light falling on each pixel per second per solid angle. To take someone’s temperature, an infrared device must first acquire an accurate surface temperature measurement of a patch of skin. Core body temperature can then be extrapolated, using a previously calibrated relationship between the skin temperature, air temperature, and core body temperature.

The system works because there is a consistently thin level of insulation between core blood and air at the inner canthus—often referred to as the tear duct—the region where the eye meets the bridge of the nose.

In our studies and in data reported by other researchers, we know the surface temperature tracks the core temperature but is reduced by a predictable fraction of the difference between core and ambient air temperature. In fact, a 4 °C change in the room air temperature will change the core temperature reading by a full 1 °C.

Despite manufacturer claims, no thermal imager has been through the FDA’s device-approval process specifically for fever screening. Because of the urgent need for devices that could help fight the pandemic, the FDA released guidance in April declaring the agency did not intend to object to the sale and use of thermal-imaging devices.

However, the agency stated that such devices should (not must) follow an established standard (IEC 80601-2-59:2017) and technical report (ISO/TR 13154:2017) for thermographic fever detection. The standards were designed to minimize mistakes in performing fever detection using off-the-shelf thermographic cameras and IR calibration equipment; no device existed that was explicitly designed for that purpose.

Following the standards, however, is no guarantee the system will be able to detect feverish temperatures reliably. For example, the ISO standard allows the device to take measurements in the same manner even if air temperature changes as much as 4 °C. As discussed before, such a change will throw off the measurement enough to miss mild fevers or have at least a 50 percent false-positive rate.

Nevertheless, thermal imaging is the most promising technology, because it can operate automatically from a safe distance and, importantly, has no additional per-scan costs.

Read full article From IEEE Spectrum Dec2020

PCI Compliance for Unattended Self-Service Kiosks Announcements


KIosk Manufacturer Logo

KIosk Manufacturer Logo

WESTMINSTER, Colo.Dec. 15, 2020 /PRNewswire/ — The Kiosk Manufacturer Association (KMA), the leading unattended self-service kiosk association established in 1995, today announced the launch of new initiatives in the PCI Compliance space for unattended self-service kiosks. Those initiatives include providing content for the PCI Perspectives Blog, creating a SIG or Special Interest Group on PCI SSC for unattended and semi-attended transaction, as well as new guidepost content from our sponsors and members outlining best practices.

The kiosk association has a standing PCI Compliance committee and a Slack-based working group (free to join). Members include OTI GlobalUnattended Card Payments (UCP)Datacap SystemsIngenicoKioWareOlea Kiosks, Lilitab and Self-Service Networks who provide Cash2Card Giftwise.

“The pandemic is fundamentally altering the relationship that business and customer have had historically. Rather than the conventional ‘push’ from storefront to customer, the ratio of customers ‘pulling’ from business is rapidly increasing. Online mechanisms are no longer optional but instead, mandatory,” says association spokesman, Craig Keefner. “Contactless and touchless are the new cornerstones. Shortening those transaction timeframes whether Drive-Thru or Text-to-pay are the new base metrics.”

The pandemic impact on the currencies and payment methods involved in today’s secure transaction has also expanded. Cash2Card deployments are rising and instead of the old Redbox DVDs at McDonalds you may soon have a new Bitcoin ATM Kiosks.

Technologies emerging and in-use include conversational artificial intelligence (AI) and all types of visual recognition systems (automobile license and facial examples given).

To stay informed on customer self-order and employee terminals sign up for our monthly news update or you can visit our website.

Visit: https://kioskindustry.org/standards/pci-emv-kiosk/.

About Kiosk Manufacturer Association:

Based in Westminster, Colorado the Kiosk Manufacturer Association or KMA has served the unattended self-service kiosk market since 1995. The Kiosk Association leads the effort to optimize self-service engagements and outcomes using technology such as kiosks, digital signage, and touchscreens.

Regulatory issues such as PCI Compliance and EMV are a primary focus for the KMA along with ADA Accessibility. KMA is a Participating Organization with the PCI SSC. For ADA, the KMA meets annually with U.S. Access Board on accessibility standards for unattended. Additional market coverage includes digital signage, interactive digital, Point-of-Sale, Smart City, vending and robotics. See us on LinkedIn. KMA is available on https://kioskindustry.org and https://kma.global

Temperature Kiosk Market Pivot Report with Interview

Temperature Kiosks Market Pivot

Temperature Kiosk Market Report

Report from IPVM July 2020 – By: Isabella Cheng, Published on Jul 28, 2020  – Video surveillance is not the only market that has pivoted to medical device sales (admitted or not). Kiosk suppliers, hard hit by COVID-19, have also joined this emerging segment.

Inside this note, based on an interview with Craig Keefner, the manager of Kiosk Manufacturer Association (KMA) and editor of Kiosk Industry (KI), we examine where the kiosk market was before COVID-19 and how kiosk suppliers have rapidly ramped up temperature screening offerings.

Subjects Include:

  • historic kiosk market overview
  • COVID-19 Impacts Kiosk Suppliers
  • Interview with Craig Keefner

Read full article you can visit the Report from IPVM


Another article by IPVM that is recommended covers the Chinese company which many “US” Kiosk companies (over 30) are in fact reselling.

Link

[contact-form to=”[email protected]” subject=”IPVM Interview & Bems”][contact-field label=”Name” type=”name” required=”1″][contact-field label=”Email” type=”email” required=”1″][contact-field label=”Website” type=”url”][contact-field label=”Message” type=”textarea”][/contact-form]

Boiling Springs Subway gets high-tech drive-thru

Boiling Springs Subway drive thru gets high-tech

Customers breezed through the drive-thru at the new Subway restaurant in Boiling Springs on Thursday.

Source: www.goupstate.com

Outdoor touchscreen ordering at Subway with terminals that move up and down to accommodate drivers.  Nextep out of Troy Michigan with the software and terminals.

Opinion – Chinese Software – The New Danger?

self-service kiosk opinionFor the longest time American industry has had a very contradictory relationship with Asia.

Back in the late 70s, we had our own experience with semiconductors (RAM) and Japan and American manufacturers. Needing to collect more seismic data do we purchase 100 devices from a US company or do we purchase 1000 devices from Japan?  The outcome was not good for the US semiconductor industry.

In the kiosk industry past it was common at shows to have the Chinese with high-resolution cameras take photos of kiosk units designed by US manufacturers.  These photos were later transformed into CAD files and then subsequently offered on Chinese sites, sometimes at 25% the cost.  They would break down more often but then you could buy 2 spares at the same cost.

The software application side of things though was and is non-China-provisioned. That has changed.

Currently, there is a “hot market” for temperature screening kiosks.  Devices from Belgium and Germany are predominantly used as the temperature sensors and they are integrated into tablets typically running Android on a Rockchip.

The claim is they include AI module and facial recognition along with the temperature measurement.  All the sweet spots.

Problem is now that this software is Chinese in origin.  Its not just hardware anymore.  That brings into play regulations such as HIPAA as well as Federal laws regarding technology (blacklists). Deployments by marquee companies such as Amazon are common, and have included blacklisted technology.

In the temperature kiosk market, we see literally thousands of Chinese units being deployed at schools, state agencies, and federal agencies which employ Chinese software.  Software that uses algorithms of blacklisted companies with data that passes thru their servers.

TikTok is an entertainment platform and it has been deemed sufficient national interest to require changes.

Given these “surveillance” platforms for scanning the general population, is it reasonable to suggest they might require changes?

Maybe injecting Chinese software into Smart City technology gets peoples attention. Not sure.

Tablets in general — It can be argued that the closest thing to a U.S. made tablet is an iPad.  There are zero Android/Rockchip hardware options in the U.S. and the origin of hardware is now giving Asia and edge in software.   It used to be a Dell or HP pc.

TPM or Trusted Platform Module

Windows PCs and Apple support TPM 1.2 and 2.0 also known as Trusted Platform Module. Android and the Rockchip do not. ARM has another effort called TrustZone and not the same.


Additional Context from legal authority for consideration

Brian Weinthal
Brian Weinthal
Partner at Burke, Warren, MacKay & Serritella

For reference HIPAA, the federal statute only covers those who are deemed to be health care providers under its terms.

Sharing or improperly releasing medical information, or taking biometrics without consent are both potential violations of the law, and could be actionable.

 

 

Southco Locks and Latches Conversation

southco locksSouthco Kiosk Locks

Recently we had the opportunity to sit down and speak with Southco and Mike Fahy.  I have know Mike since before 2010 when he assisted developing some locks for major rental bike program.

Locks and access control isn’t the sexiest stuff in the world but they are critical components.  Many people that we have worked with understand the value and benefit of good access technology.
Electronic Access Solutions

Southco Kiosk Locks

 

Display Mounts

southco2

 

Here are some materials that can be downloaded which talk about those items.

 

Bluetooth Controller  —  soutco-bluetooth-controller-vizpin\

Rotary lock brochure — southco-r4-em-9-series-literature

McDonalds Project Ray _ Landini Associates Creating Cool McD

Global Retail Innovator & Influencer – Associate Consultant – Keynote Speaker

Very nice exposition of McDonalds project by Steve Lister. This was a project to make McDonalds cool again.

From LinkedIn post we saw — So what was the idea of the project? – The complete reinvention of the world’s largest Fast Food Chain, including master-planning, architecture and interior design, brand positioning, graphics, packaging, uniforms and global design standards and guidelines.

What was the Project Brief to Landini Associates? – The brief was simply to “make McDonalds cool again”, in order to challenge and then re-attract “Millennials” who had become disenchanted with the brand, and to create a Global Flagship model.

Landini Associates’ design “Project Ray” is named after the brand’s founder Ray Kroc and first launched in December 2015 at Admiralty Station in Hong Kong.

Personally, I think they did an amazing job……what do you think?

So here are some of the concepts they came up with?

Incredible pictures taken by Jonathan Taylor!

Samples:

Kisok – the power of mispellings – definition of kisok or kiosk Trivia

Kisok – the power of mispellings

Kisok - the power of mispellings

An example of a ticketing kisok

It always amazes us at the terms and phrases that end up getting misconstrued for lack of better phrase.

If you sit a keyboard and you type with your left and right hands try typing out kiosk a couple of time and eventually you will end up with KISOK.

I spent over 10 years with KIS also known as KIOSK.  One of my jobs was web traffic and one of the best actions I ever took was purchasing the kisok.com (and net) domain name. Set up a simple redirect in DNS so that anybody trying to go to www.kiosk.com and who mispelled kisok then they would automatically be redirected to the proper site.

Probably 1500 a month which is substantial, and saved money on Adwords.

And that is a bit of trivia about the work Kisok (yes it is a real word).

Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.

 

Customer Loyalty Programs Kiosks and Repeat Customers 

Loyalty Kiosks

customer loyalty kiosk

Click for full image

Find out how Customer Loyalty Programs are helping businesses across a wide range of industries to build a growing base of repeat customers.

Source: www.olea.com

New blog entry on Customer Loyalty.  One major metropolitan art museum saw a 376 percent increase in membership after they launched a multi-channel loyalty program that utilized loyalty kiosks, email marketing and an interactive mobile phone experience.

Large Format IR & PCap Touchscreen Cleaning Recommendations

IR and PCap Touch Screen Cleaning Recommendations

TSITouch is a major provider of touchscreen overlays for large format touchscreens. 55″ is arguably the most popular but larger and smaller are both major markets.

We checked with TSI to see what they say.

Most screens, independent of if they have touch, protective, or raw OEM panels are not sealed against water intrusion.   We did have a customer whose cleaning staff was using a mop, same one as they used to clean the floor, and they were killing the screens on a routine basis.  Any cleaning solution should first be applied to a lint free cloth which is then used to clean the screen. No electronics should be sprayed and them wiped.

Soapy water leaves a thin residue on most surfaces so it is not recommended for cleaning screens.   The best cleaner  for displays with and without touch or protective solutions is any cleaner that does not have a high concentration of alcohol in it.     Continued application of high alcohol concentrate cleaners will cause exposed plastics to discolor and become brittle over time.

TSItouch offers a screen cleaner that is < 98% deionized water <2 % BIO T Max and < .1% AEM 5772-5.  AEM 5772-5 is an anti-microbial  and BIO T Max is a biodegradable solvent  typically used to removed oil and grease as well as other oil based products.  Any product with a similar composition will work well.

Cleaning PDF Downloads

Contact TSITouch For More Information

COVID-19 Sample Collection Kiosk

From India Apr2020

DRDO develops kiosk for COVID-19 sample collection

New Delhi, April 14: Defence Research & Development Laboratory (DRDL), Hyderabad has added another product to the portfolio of Defence Research and Development Organisation (DRDO) to combat Coronavirus (COVID-19) by developing COVID Sample Collection Kiosk (COVSACK).

The unit has been developed by DRDL in consultation with the doctors of Employees’ State Insurance Corporation (ESIC), Hyderabad. The COVSACK is a kiosk for use by healthcare workers for taking COVID-19 samples from suspected infected patients. Patient under test walks into the Kiosk and a nasal or oral swab is taken by health care professional from outside through the built in gloves.

The Kiosk is automatically disinfected without the need for human involvement, making the process free of infection spread. The shielding screen of kiosk cabin protects the health care worker from the aerosols/droplet transmission while taking the sample.This reduces the requirements of PPE change by health care workers.

After the patient leaves the Kiosk, four nozzle sprayers mounted in the kiosk cabin disinfect the empty chamber by spraying disinfectant mist for a period of 70 seconds. It is further flushed with water & UV light disinfection. The system is ready for next use in less than two minutes. Voice command can be given through two-way communication system integrated with the COVSACK. It is possible to configure COVSACK to be used either from inside or outside as required by the medical professionals.

The COVSACK costs nearly Rsone lakh and the identified industry based at Belgaum, Karnataka can support 10 units per day. The DRDO has designed and developed two units and handed over these to ESIC Hospital, Hyderabad after successful testing.

Outdoor Displays – Mimo New High Bright 21

Mimo outdoor display

Outdoor Kiosk Displays by Mimo Launched

MAR 31, 2020 POSTED BY: DAVID ANDERSON

We’re thrilled to officially launch our 21.5” Outdoor Display, the first Mimo Monitors screen to be designed for optimum outdoor performance. Durable, reliable, and vibrant, this screen can handle almost any temperature (ranging from -20 to 122 degrees Fahrenheit), any lighting, and is IP65 rated making it fit to ward off any elements ranging from sand to dust and moisture. Watch this video to learn about our new outdoor display:

 

Gaming News – Despite Coronavirus Shutdown Skill Games Still Open

skill games still open

From GGB News Apr 2020 Skill Games Still Active

 

On Monday, March 16, the Pennsylvania Gaming Control Board ordered all casinos in the state to shut down, part of the larger nationwide effort to slow the spread of the deadly coronavirus. The following day, gaming boards in Missouri and Kansas followed suit, and eventually, the entire legal gaming industry was at a standstill.

Many in the industry initially thought social distancing—shutting down two or three slot machines between each active game—would allow casinos to remain open. Then the Centers for Disease Control revealed that the Covid-19 virus can survive up to two or three days on stainless steel, plastic and other nonporous surfaces—like gaming machines. An industry shutdown was unavoidable.

But as recently as last weekend, convenience stores, pizza parlors, gas stations and other retail locations in Pennsylvania, Missouri and elsewhere still had live gaming machines operating. These are the so-called “skill games” that had been cropping up in several states prior to the crisis, the subject of an effort launched in February to battle them by the Association of Gaming Equipment Manufacturers (AGEM) and the American Gaming Association (AGA).

Read full article — From GGB News Apr 2020 Skill Games Still Active

Peerless-AV® Launch of New SmartSpace Kiosk

Newest product is built to withstand life in other galaxies and inform intergalactic locals

AURORA, Ill. – April 1, 2020 – Peerless-AV®, an award-winning designer and manufacturer of the highest quality audio and video solutions and accessories, is pleased to announce the introduction of the new SmartSpace product line with the launch of the New SmartSpace Kiosk.

The new customized SmartSpace Kiosk (SPC2556) can withstand any weather conditions, making it perfect for the drastic weather shifts on the moon. With interactive displays to disseminate important information about current gravity conditions, important NASA launch news, as well as to direct residents to the nearest lifeform.

“While this may be one small step for Peerless-AV as well as the digital signage and AV community, this is one giant leap for our lunar locals. We are thrilled to partner with Peerless-AV to enhance our community – especially as we have been envious of Earth’s many digital signage offerings,” said Ed Extraterrestrial, Moon Mayor. “These new displays are an innovative and dependable solution to keep our residents informed about the latest lifeforms to visit our planet, galactic black hole advisories, crater wayfinding, and more .”

The AV designing and manufacturing company plans to expand its Space collection at the end of 2020 with the addition of a SmartSpace Flat Panel Cart (SP560MN) and a SPACELESS Program to help the locals with their installation needs.  With the addition of the SmartSpace Kiosk and upcoming full SmartSpace product line, Peerless-AV is setting sights on brand expansion in the milky way and beyond with an ultimate goal to become the official digital signage and kiosk provider for outer space.

Unfortunately, these space-rated solutions will never be available through Peerless-AV’s direct sales representatives and authorized distribution network because….

April Fool’s!!!

While we don’t have immediate plans to expand into space, we do offer our fellow earthlings many other innovative, outdoor solutions, such as the award-winning Smart City Kiosks, UltraViewTM UHD Outdoor TVs, XtremeTM High Bright Outdoor Displays, and more.

For more information about Peerless-AV’s current indoor and outdoor solutions for earth applications, please visit: www.peerless-av.com

Connect with Peerless-AV® via social media on TwitterInstagramLinkedInFacebook, and YouTube.

About Peerless-AV

Driving Technology Through Innovation

For over 75 years, passion and innovation continue to drive Peerless-AV forward. We proudly design and manufacture the highest quality products, ranging from outdoor displays to complete kiosk solutions, digital signage mounts to wireless systems. Whether a full-scale global deployment or custom project, Peerless-AV develops meaningful relationships and delivers world-class service. In partnership with Peerless-AV, you are trusting an award-winning team of experts who will support your business every step of the way. For more information, visit peerless-av.com.

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The Industry Group