Picks are the most newsworthy of articles posts on the site.
Kiosk Industry is the news engine for the Kiosk Manufacturer Association or KMA which is a global, cause-based, not-for-profit organization focused on better self-service for customers and employees through kiosks and information technology (IT). Kiosk Industry Association leads efforts to optimize self-service engagements and engagement outcomes using information technology such as kiosks.
MoneyGram (NASDAQ: MGI) has won two prestigious gold awards recognizing the company’s commitment to innovation at the 2016 PYMNTS Innovator Awards ceremony. The company won “Best Cash Innovation” for revolutionary kiosk solutions and also “Best Comeback Story” for MoneyGram.com‘s new state-of-the-art online platform.
A very successful kiosk project with bill payment. Kudos to Kiosk Information Systems and all the partners. Key features include guest and repeat user experience, multiple languages, and minimal data entry for the customer. MoneyGram’s kiosks can be found inside more than 2,200 CVS locations in the U.S. as well as inside stores and post offices in Europe.
Las Vegas, July 11, 2016 – Kiosk News – Rick Kobal has joined the SlabbKiosks’ sales team. The announcement was made today by the company’s President, Peter te Lintel Hekkert. He indicated the move was necessary as the company continues to expand its customer base and increase production. “We are very pleased to welcome Rick to our team,” said te… Read More »
Elo Kiosk News Editor note: Elotouch is one of the must watch touchscreen vendors in the self-service kiosk space and they have a bit of news going on. The 17xx and 19xx openframe monitors have gone end of life and included here are the official notices from Elotouch. They have the new 90 series which is replacing them.… Read More »
Leading provider of outdoor digital menu boards and signage now offers fully customizable Level 2 EV charging stations with HD digital signage for restaurants, retail, smart cities and more. Partnered with LG for the displays which seems to be involved in everything. For more information you can email [email protected] — News post EV Charging Kiosks with LG Displays Melitron… Read More »
The American Correctional Association (ACA) just held their convention at Indianapolis August 14th. The correctional industry is led by a couple of large companies such as GTL, Securus, Telmate and Keefe Commissary to name some. Prison inmate video visitation, booking kiosks, medical care (via ACA), education, family deposits, email and entertainment are just some of the channels and all… Read More »
Cannabis Cash Management Kiosk By Craig Keefner Sep 18, 2015: Living in Colorado like I do, it makes a lot of sense for me to do a bit of an update on the budding (or blooming) cannabis industry. Speaking for myself and from what I see Denver has quickly graduated into the big hub status. Only Donald Trump… Read More »
Recently the Cannabis World Congress and Business Expo was held in Los Angeles. We have some pictures of the show but also a quick interview with David Ellerstein, CEO of Jane, one of the leading cannabis compliance companies today. Here is his feedback on the show. What was your overall impression of the show? To date, the… Read More »
A million new ATMs installed in the last five years The worldwide ATM installed base grew 7% in 2014, to reach three million units, according to RBR’s newly published Global ATM Market and Forecasts to 2020 report. This comes just five years after the two million mark was passed, and RBR forecasts that the four… Read More »
SHANGHAI, Oct. 13, 2015 /PRNewswire/ — The 12th China International Self-service, Kiosk & Vending Show, held concurrently with iFair 2015, ran from September 16-18, and drew over 22,000 attendees and 250 exhibitors. The show was organized by Shanghai UBM Sinoexpo International Exhibition Co., Ltd and the Shanghai Multi-media Industry Association, co-organized by Shanghai Tiansheng Exhibition Service Co., Ltd,… Read More »
Panera plans to bring Panera 2.0 to all its locations nationwide — 400 locations, or roughly 50% of the chain, will be updated by the end of 2015. The rest will be rolled out in 2016. This Panera at 23rd and Park Avenue has already been brought up to speed. PostCounter: 19
New line of phone charging stations incorporates card scanner feature allowing retailers to offer complimentary phone charging exclusively for loyalty members Philadelphia, PA (…
The charging stations feature a built-in card scanner that enables complimentary phone charging as an exclusive benefit for loyalty card members. The technology also enables clients to collect and append opt-in data – like email addresses and phone numbers – from loyalty members.
Retailers and mall operators aren’t the only ones able to benefit from this next generation of charging kiosk. Casinos, stadiums, and any brand with a loyalty or membership program are prime targets for this new technology. The kiosks can also help drive new loyalty sign-ups. If a customer is not an existing loyalty member, the touchscreen will direct them to the nearest on-site location where they can sign up to become a member, and then get a free phone charge.
A Jupiter-based Virtual Concierge business was either a Ponzi scheme that defrauded 1,800 investors out of $81 million or it was a legitimate enterprise started by an innovator with a great idea.
Those were the two scenarios 14 jurors heard Tuesday in attorneys’ closing arguments in federal court in West Palm Beach. Joseph Signore,…
The Signores’ company JCS Enterprises, and Schumack’s firm TBTI sold 22,547 kiosks to investors. The kiosks were to be placed at hotels and other venues to provide people information and coupons and allow them to access services such as remotely ordering food.
Assistant U.S. Attorney Steve Carlton told jurors, “I told you this was a case about lying to people in order to get their money. I told you it was all one big fat lie.”
Carlton said the two “big lies” investors were told was that electronic kiosks they purchased for about $3,000 each would be placed in various venues such as casinos and that investors would receive $300 a month for 36 months from advertising revenue.
In reality, Carlton said, testimony during the trial that lasted over a month showed that only 182 of the Virtual Concierge machines were manufactured and only 84 were ever in operation. The company started in 2011 had a mere $21,000 in advertising revenues.
“On Monday, Dec. 28, Rite Aid was notified by HealthSpot of its intention to cease operations effective Thursday, Dec. 31. As a result, the 25 HealthSpot stations located inside select Rite Aid pharmacies in Cleveland, Akron/Canton and Dayton/Springfield will no longer be available to Rite Aid patients and customers after 5pm Thursday, Dec. 31.
“Rite Aid appreciated the opportunity to offer HealthSpot services to our patients and customers over the past year. We believe very much in the value of telehealth and will continue to explore options to offer such services in the future.”
Higi currently has stations in nearly 10,000 retail locations and averages over one million tests per week, serving 30 million people. According to the company, one in ten Americans have used a higi station to monitor their health and approximately 75% of the U.S. population now lives within 5 miles of a kiosk.
“higi was founded on a simple but elusive idea: when individuals are empowered with their vital health stats (i.e., blood pressure, BMI, weight, pulse and body composition) and motivated through challenges and incentives, they make better decisions that lead to improved health outcomes,” said CEO Jeff Bennett in a statement. “We are very fortunate to have investors and a board of directors who share higi’s belief that small but meaningful steps can create lasting health habits.”
In August, 2014, the startup merged with StayHealthy, a producer of affordable, medical-grade health monitoring devices, and formed the largest connected retail health kiosk network in the country. Since then, higi has added a mobile app and web portal, allowing users to easily collect, monitor, and share their health information. The secure platform also enables healthcare stakeholders to more efficiently engage with consumers and patients.
“higi is a unique company because it understands and delivers on the promise that consumers who are empowered with their real-time biometric data often make better health decisions,” added William Wrigley, Jr., Chairman of higi.
If you haven’t looked at the new ultra wide displays then you should. Those are next generation display platforms for ultra cinematic presentation. These screens can be driven by Google Signs for that matter (simple ChromeBase or Box or Bit).
The postmortem on HealthSpot continues even while there is news that another telehealth provider pulled in another $40M in capital investment. We’re not entirely sure HealthSpot failed though the lack of contact would indicate so. Medcity did the first “wrap” on things in their article. Was HealthSpot mismanaged? Were freestanding kiosks too expensive, 1990s technology in a world… Read More »
Version 3.6 of KioWare for Android (Lite, Basic, & Full) now supports Android Marshmallow (6.0). Users running Android 6.0 can now use KioWare to safely secure their tablets or phones to approved websites or applications. KioWare Basic for Android and KioWare Full for Android (Version 3.6) also include support for EMV certification via Credit Call’s mPOS CardEaseMobile framework which… Read More »
January is the NRF 2016 trade show in New York. This year looks to be busier than ever for self-service and signage. I did a count of exhibitors and it over three pages long. Retail lockers and automation are going to be high on the list of attention again this year. I’ll be there (big thanks to Pitney Bowes and… Read More »
URway Holdings is a group of dynamic companies dedicated to providing unique and engaging solutions for our expanding and evolving digital ecoSystem. Our family of digital solution companies provides a 360° landscape of the entire Connected Digital World. We partner closely with our clients and assist and guide them as we develop and deploy turnkey, customer engaging, digital solutions.
Our core companies, including OneSource Interactive, URway Kiosks, EuroTouch Kiosks, and PicsWare, specialize in unique interactive, self-service kiosks, interactive and passive digital displays, visual communications, digital directory & wayfinding displays, mobile application integration, managed digital services and strategic consulting for the Connected Digital World.
How does Glooko make money?. The company charges for access to its population management service, its kiosks and its mobile app by Steven Loeb on January 22, 2016
Cool project. 2016 JFK Digital Wayfinding project by OpenEye Global and Ikoniq. Background Ikoniq has a relationship with Westfield and has done a few projects together starting with something called the Wall Shop in Newark Airport. It is a retail store to help local businesses get access to the airport facility. Giving back to the community, per se.… Read More »
The streets of New York City are one step closer to super-fast public Wi-Fi. LinkNYC, a public-private partnership between the city and a consortium of technology companies, has debuted its first two payphone-turned-tech kiosks in Manhattan. These gleaming aluminum “Links,” as they are called, contain Wi-Fi beacons, mobile device chargers and informational tablets that include an app allowing free phone calls to anywhere in the country. The city plans to roll out 500 more of them by July and to have at least 4,550 spread across the five boroughs by 2020.
That arrangement is leading some to raise questions about privacy. Ad space on the Links is so valuable because of the user information (including IP addresses, GPS location and browsing data) that allows advertisers to deliver highly targeted content to passersby. The back end works similarly to ad-targeting algorithms users encounter while surfing the Web.
Dell Embedded PC This week Dell announced the launch of its first Industrial PC (IPC) products at Embedded World, Nuremberg Germany. The products are fanless, solid-state design and highly reliable devices to use “headless” or with keyboard, mouse and monitor. Flexible and powerful, with extensive input/output (I/O) options, they run on Intel processors. Embedded Box PC 5000 is… Read More »
WLook for SlabbKiosks at booth # 8477 on the HIMSS16 exhibition floor in Las Vegas, Nevada. Las Vegas, Nevada (PRWEB) February 28, 2016 SlabbKiosks will showcase two (2) of its healthcare kiosks on the exhibit floor for the 2016 HIMSS Conference & Exhibition at the Sands Expo and Convention Center in Las Vegas, Nevada from …
Next, you need to consider user security, since bill-payment kiosks deal with sensitive information. “At a minimum, this means your kiosk needs to meet EMV standards. Bill-payment kiosks need to have an EMV-certified payment system. This means that the data is encrypted from the moment the card is entered, through the kiosk, the gateway, the processor, and the vendor,” said Laura Miller, director of marketing, KioWare Software. In addition, you also need to keep your software and hardware up to date to close security loopholes.
One way to keep your kiosk secure is to use kiosk software to lock down the kiosk and prevent hackers from messing with sensitive data. “Kiosks need to be secured with kiosk software if they are going to be handling sensitive information, particularly of a financial nature. Anything else is a poor substitute that can put users and organizations at risk for data theft or leakage,” Miller said. “Kiosk software is built exactly for this purpose, with file download blocking, browser lockdown, clearing of private data, resetting the browser between users, and EMV-supported payment encryption to secure payment data.”
Bill-payment kiosks can provide great benefits to retail customers, as long as you keep the basics of availability, security and customer experience in mind.
“At a minimum, this means your kiosk needs to meet EMV standards. Bill-payment kiosks need to have an EMV-certified payment system. This means that the data is encrypted from the moment the card is entered, through the kiosk, the gateway, the processor, and the vendor,” said Laura Miller, director of marketing, KioWare Software. In addition, you also need to keep your software and hardware up to date to close security loopholes.
Forget receipt surveys or email surveys, which only collect feedback well after the customer has left your store, and consider for a moment the advantages of capturing customer sentiment in the moment. Not only are customers more likely to remember the details of their experience, but you don’t have to rely on them to head home and plug in a survey URL.
Overall, the reasons to ditch receipt and email surveys and adopt kiosk surveys are plentiful. Kiosk surveys offer a more visually pleasing experience for the customer, and survey incentives like coupons or free gifts can be prominently promoted on the main screen.
It’s time to say goodbye to ugly web survey forms, and hello to beautiful iPad surveys. Your customers will thank you for it.
NEW YORK – The CEO of Carl’s Jr. and Hardee’s says he sees automated restaurants as the future of the industry and a solution to rising minimum wages. “I want to try it,” Andy Puzder told Business Insider.
Dunkin’ Donuts is testing kiosks with a selection of sandwiches at some of its locations, according to a research analyst who suggested that the effort could boost sales at the coffee chain.
The Fight for $15 campaign plans to target McDonald’s on April 14 as part of a new pre-Tax Day tradition, led by the Service Employees International Union, or SEIU.
Chicago is one of 300 cities worldwide where strikes and protests are scheduled. SEIU has spent $70 million on its Fight for $15 campaign. The union’s Local 73 represents more than 28,000 government workers in Illinois and Indiana.
Protestors may want to stop by the McDonald’s at Adams and Wells to meet their replacement – an automated McCafé kiosk.
The store, which is anticipating Chicago’s minimum-wage increase to $13 an hour by 2019, is testing out coffee kiosks in the restaurant instead of having employees serve it. The kiosk features a touch-pad for ordering and paying. The screen also prompts customers to answer questions about their kiosk experience, giving the impression this is something that could be adopted as an alternative to hiring. This kind of automation, which replaces a human employee with technology, is one of the unintended consequences of Chicago’s minimum-wage increase.
It may not just be a coffee machine either. Other McDonald’s locations have used self-service kiosks with touch-screens for paying. And while self-serve kiosks don’t seem too unusual, San Francisco-based Momentum Machines has created a robotic hamburger-making machine the company claims can produce 400 high-quality burgers in an hour with minimal human supervision.
Recently, a few (very few) restaurants have begun offering a fully automated, Jetson-like food experience (think eatsa). The futurism is pretty cool, but what does today’s workplace automation really look like?
Excerpt: “At a bank, you can opt for traditional teller service, an ATM, a drive-thru, or online/mobile banking. Restaurants are doing the same by offering traditional counter service, ordering kiosks, touchscreen/video drive-thru, as well as online/mobile ordering. All orders are funneled to production for fulfilment and real-time inventory management,” explained Tommy Woycik, founder and president of Nextep Systems, whose tagline is “Order Food Faster.”
“Automating the ‘simple’ tasks like order entry and counting change will allow restaurants to provide improved speed-of-service and more value to their guests,” Woycik said. “Customer service means different things to different guests (e.g., Baby Boomers versus Gen X versus Gen Y) and doesn’t have to be face-to-face (e.g., eatsa and drive-thru). All guests value food quality, order accuracy, and speed of service, which is what smart technology is improving.”
Declaration of Independence Museum Kiosk Purpose: provide public interaction and access to Declaration of Independence via a museum kiosk and more specifically a multitouch table kiosk to let visitors sit and use. Client: Albert and Shirley Small Special Collections Application Development: Jim Gibson of Gibson Design Associates working closely with University of Virginia Librarian Robert Perkins Kiosk software: KioWare… Read More »
