Restaurant Tech News – Panera’s Chief Digital Office Talks Restaurant Tech

By | August 31, 2025
panera kiosk technology

Last Updated on August 31, 2025 by Craig Allen Keefner

Restaurant Tech New Frontiers

The kiosk association is happy to sponsor the latest Digital Dive session.  Leaders from Panera and Chipotle Mexican Grill join CREATE May 4 to talk omnichannel strategies, AI, automation, the metaverse and more Don’t miss CREATE’s May 4 Digital Dive featuring interactive discussions on what’s next in restaurant tech with leaders from Panera and Chipotle Mexican Grill. Register for free to join the sessions live and gain unlimited access to the full library of CREATE content on demand.

May 4 Digital Dive Lineup:

 

panera kiosk technology

Panera Digital  strategy

Panera Bread — New Frontiers in Restaurant Tech (2 p.m. EDT)
George Hanson, SVP and chief digital officer for Panera, joins CREATE for a keynote discussion on how restaurant companies can leverage the latest technologies to create unparalleled omnichannel experiences and offer next-level personalization for customers. Plus, learn how Panera and other leading restaurants are positioning themselves to unlock new opportunities in the metaverse.

Register

 

Chipotle Mexican Grill — Driving Sales through Omnichannel Engagement (3:15 p.m. EDT)

chipolte kiosk digital

Chipotle digital strategy

Nicole West, VP of Digital Strategy and Product for Chipotle Mexican Grill, joins CREATE for an in-depth discussion on how to engage customers whenever and wherever they interact with the brand. West, a member of the 2022 Nation’s Restaurant News Power List, shares how her team is driving Chipotle’s multibillion dollar mobile and digital sales with a relentless focus on customer experience. Learn how the brand is investing in artificial intelligence, automation and the metaverse — and why you should expect to see Chipotle “show up in unexpected ways.”

Register


For more information you can also email info@kioskindustry.org

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Author: Craig Allen Keefner

Craig Allen Keefner is an industry analyst, content strategist, and longtime authority on self-service kiosks, digital signage, unattended payment systems, and interactive technology. He manages content and industry strategy for Kiosk Industry and The Industry Group, with a focus on kiosk software, hardware-software integration, accessibility, payment compliance, healthcare kiosks, restaurant self-service, and emerging AI automation. Craig has covered the self-service and kiosk industry since the 1990s, tracking how public-facing terminals move from concept to field deployment. His work combines industry research, vendor analysis, operator conversations, standards tracking, trade show coverage, and practical experience with the real-world constraints of kiosk deployments. https://www.linkedin.com/in/kiosk