Monthly Archives: May 2018

Benefits of Utilizing Self-Service Kiosks in Quick Service & Fast Casual

Benefits of Utilizing  Self-Service Kiosks in Quick  Service & Fast Casual May 2018  | The following is excerpt from a whitepaper by Frank Mayer and Associates, Inc. covering Self-Service Kiosks in Quick Service and Fast Casual. Contents Forward Enhanced Customer Service Improved Productivity Increased Profits Conclusion Resources Forward Recent industry news pertaining to quick-service restaurants (QSRs) and fast-casual establishments has… Read More »

McDonalds Kiosk Effect dominates NRA Kiosk Show

The number of self-order kiosks on display at the National Restaurant Show nearly tripled over last year’s exhibits as hardware and software manufacturers rushed to meet the demand from restaurants.

Source: www.fastcasual.com

Good review of self-order kiosks at NRA 2018.

 

Excerpt:  

What a difference a year makes! Last year’s National Restaurant Show featured 12 self-serve kiosks. This year, the number on display at Chicago’s McCormick Place nearly tripled as kiosk manufacturers scrambled to meet the restaurant industry’s demand to improve customer service with new technology.

 

As McDonald’s continues its nationwide rollout of self-order kiosks, thousands of QSRs and fast casual restaurants don’t want to get left behind and are shopping the market. 

 

Kiosk hardware and software manufacturers continue to fine tune their self-order kiosks, while POS system manufacturers introduce kiosk modules that integrate with mobile ordering, kitchen display systems and back-office management software.

 

Many of the offerings on display support customer conveniences beyond self-order and pay, such as order pickup, nutrition information, digital messaging and customer loyalty programs. 

Following are highlights from the trade show floor listed in alphabetical order:

Android Kiosk Apps, Better Management To Hit Chrome OS | Androidheadlines.com

Google’s Chrome OS is already a fine operating system for business installations like kiosks and workstations, and Google’s big reveal of Android support for Kiosk Apps, along with a number of improvements to device management and administration, are poised to make it even better once Chrome Version 57 hits. The

Source: www.androidheadlines.com

Couple of free licenses doesn’t hurt for sure. I use it now and it is good for basic management. I’m not sure how Android apps will help and there is still no device integration.

Kiosk Manufacturer – Meridian Celebrates Decade of Kiosk Software Development

Meridian Celebrates a Decade of Kiosk Software Development Aberdeen, N.C. –  May 23, 2018 – Meridian, an industry leading kiosk manufacturer and kiosk software developer, is celebrating its 10th year of developing kiosk driven software. “Manufacturing our own kiosks and developing our own software has brought tremendous value to our customers,” said Meridian Founder and CEO, Chris Gilder.… Read More »

You’re Going To Use That Self-Checkout Machine Whether You Like It Or Not

We may not realize it, but retailers are conditioning us to be our own cashiers.

Source: www.huffingtonpost.com

After two decades of freeze-ups and unfamiliar items in the bagging area, self-checkout may be in the midst of an expansion. RBR, a research firm focused on banking and retail automation, says that self-checkout terminals recently had a “breakout year,” with global sales increasing by 67 percent in 2016; a surge in U.S. big-box stores purchases was a driving factor. NCR Corporation, the leading manufacturer of self-checkout machines, says it’s had record growth over the past two years.

 

The way retailers and industry watchers tell it, self-checkout is growing because customers want it to grow. Tech-savvy millennials would rather deal with a machine than make small talk, and even old-school shoppers might like to avoid a long cashier line if they’ve only got a couple items.

 

Opinion – Digital Is Experience, Not Technology

Digital experiences shouldn’t be about technology, they need to be about the experience itself By Neil Farr, Managing Director, Acquire Digital – www.acquiredigital.com  and the article is republished with permission from Kiosk Solutions Magazine It’s hard to believe but when I started my working life in 1991 for an A/V company, it was ground-breaking that we moved from a… Read More »

AMC Kiosks – AMC Theaters Kiosk Case Study

AMC Ticket Kiosk Case Study Second-largest US cinema chain deploys new Omni-channel strategy to accelerate their business. Customers benefit from new features, quick ticket purchases and an improved service concept. Driven by the big success of e-commerce and developments like the Internet of Things (IoT), shopping behavior has dramatically changed and customer expectations have grown within the last… Read More »

Airport Kiosks – YVR’s Innovative Travel Solutions & Glidepath deliver self-service bag drop system

YVR’s Innovative Travel Solutions and Glidepath deliver world’s most efficient self-service bag drop system CHECKITXPRESS system will improve the speed and ease of passenger and bag movement Richmond, B.C., May 18, 2018: Today, Vancouver International Airport’s (YVR) Innovative Travel Solutions (ITS) and Glidepath, one of the world’s leaders in airport baggage handling, celebrated the installation of the first CHECKITXPRESS self-bag drop unit at YVR.  CHECKITXPRESS… Read More »

Updated: Retail Kiosk Case Studies

See the updated Retail Kiosk Case Studies page Interactive Retail Kiosk Click to Expand Image Interactive retail kiosks are the largest segment of deployed kiosks. Analysts estimate that retail kiosks comprise at least 30% of the entire self-service kiosk market. Locations include Department Stores, Grocery Stores, Big Box Specialty Retailers and Convenience Stores. Retail kiosks provide convenient services… Read More »

Coinstar Amazon Team Up to Provide Amazon Cash Reload Sites

Coinstar Amazon Partner to Provide Amazon Cash Reload Sites Coinstar Amazon Partner in cash reload sites 2018. BELLEVUE, Wash., May 15, 2018 /PRNewswire/ — Coinstar announced today that customers can now add cash to their Amazon Balance by using Amazon Cash at select Coinstar® kiosks across the country. “We’re excited to team up with Amazon and give shoppers an easy and convenient way… Read More »

ZIVELO and Oak Labs Merge

ZIVELO AND OAK LABS MERGE TO REDEFINE PUBLIC COMPUTING The two companies join forces to pave the path for the future of interactive technology San Francisco, CA and Scottsdale, AZ – May 15, 2018 – ZIVELO, the Scottsdale-based public computing technology company that offers self-service kiosk and digital signage solutions, today announced it has acquired Oak Labs, Inc., the… Read More »

Posiflex Launches North American Corporate Office

Posiflex Launches North American Corporate Office Three industry front-runners, American Portwell Technology, KIOSK Information Systems, and Posiflex Business Machines, merge products and services across category lines NEW TAIPEI CITY, Taiwan–(BUSINESS WIRE)–Taiwanese Global Point-of-Sale Terminal Brand Leader, Posiflex Technology, Inc., announced today the launch of a North American Corporate Office (NACO), implemented to drive strategic solution synergy and enrich product… Read More »

U.S. Access Board Webinar: Accessible Airport Terminals

U.S. Access Board Webinar: Accessible Airport Terminals (June 7) For Airport Kiosk Accessibility Regulations, the next webinar in the U.S. Access Board’s free monthly series will take place June 7 from 2:30 – 4:00 (ET) and review accessibility requirements for airports under the ADA and other laws. The session will focus on areas of special concern, including passenger loading zones, self-service ticketing kiosks, security checkpoints, boarding… Read More »

Section 508 Best Practices Webinar: Putting the Revised 508 Standards into Practice for Procurement

Section 508 Best Practices Webinar:   Section 508 Webinars — The next webinar in the Section 508 Best Practices Webinar Series will take place May 29 from 1:00 to 2:30 (ET) and cover strategies for meeting the updated 508 Standards in federal procurements. Presenters from the General Services Administration (GSA) will review available tools and resources, such as an Applicability Checklist on the… Read More »

QSR Ordering Kiosks And Out-Of-Stock Shoes

From Pymnts.com article QSR Ordering Kiosks Evolved From A 1980s Solution For Out-Of-Stock Shoes As a college student in the 1970s, Murray Lappe heard that his fellow students wanted to promote their organizations through a new medium. During a retreat, the students thought of having a traditional bulletin board, but Lappe had an alternate take: Why not digitize… Read More »

ADA Litigation – New Spin on Song-Beverly Act Litigation Against Retailers

A New Spin on Song-Beverly Act ADA Litigation Against Retailers How much data are you handing over at POS? How much data are you taking/handling?  New litigation in California points also at operative locations for devices which are capturing the data. Excerpt: Retailers operating brick-and-mortar stores in California are likely well aware of the state’s requirements for the collection… Read More »

Kiosk Software – Merging Applications

How the Convergence of Digital Signage and Kiosk Software Delivers Interactivity and Increased Engagement By Martin Kurze, Business Development Manager, Provisio – www.provisio.com and the article is republished with permission from Kiosk Solutions Magazine Some years ago digital signage and kiosk software would’ve been completely different applications with different scopes. Back then it was all quite easy,the world… Read More »

Spring 2018 Trade Show Recap

Spring 2018 Trade Show Recap Key takeaways from recent industry trade shows by Frank Mayer and Associates, Inc. As trade show season starts winding down, we sat with Vice President of Business Development Joe Holley, Account Executive Carl Maglio, and SVP of Business Development Ron Bowers to discuss their immediate takeaways from three recent spring shows: The M-PACT Show, GlobalShop… Read More »

Customer Interaction Management: Focus On It

MAY 1, 2018 BY THE WESTERN PA HEALTHCARE NEWS TEAM Customer Interaction opinion piece by Alex Bäcker, Ph.D. By Alex Bäcker, Ph.D. In the age of ubiquitous smartphones, AI-powered chatbots and 24/7 connectivity, effective customer interaction in the healthcare vertical is taking on a different form. Welcome to the age of Digital Customer Interaction Management. Virtual waitlists, flexible appointments, interactive… Read More »