Accessibility For Retail – How To Provide

By | October 9, 2025
Accessibility Liability

Last Updated on October 9, 2025 by Craig Allen Keefner

Current Legal Landscape for Digital Assets Accessibility Risks

Presented on December 6, 2022 at 11am ET

Presenters:

Matt Ater, Lori Sommerfield, and Kim Phan

Join Matt Ater of Vispero, along with Lori Sommerfield & Kim Phan, partners at Troutman Pepper, for a discussion concerning the current state of legal risks for accessibility non-compliance and practical tips for making your retail business digital assets accessible for people with disabilities. We will discuss the current state of website and mobile application accessibility litigation, as well as the increasing threat of enforcement of the Americans with Disabilities Act for digital assets by the U.S. Department of Justice under the Biden administration. Learn how to mitigate legal risks by meeting digital accessibility requirements and creating a usable and accessible retail experience.

Register today!

Video – ARC Toolkit is more than just a way to quickly find accessibility issues by scanning a page; but is a series of tools that can help developers, QA, and accessibility testers alike perform the additional tests needed to determine if a screen is accessible.

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Author: Craig Allen Keefner

Craig Allen Keefner is an industry analyst, content strategist, and longtime authority on self-service kiosks, digital signage, unattended payment systems, and interactive technology. He manages content and industry strategy for Kiosk Industry and The Industry Group, with a focus on kiosk software, hardware-software integration, accessibility, payment compliance, healthcare kiosks, restaurant self-service, and emerging AI automation. Craig has covered the self-service and kiosk industry since the 1990s, tracking how public-facing terminals move from concept to field deployment. His work combines industry research, vendor analysis, operator conversations, standards tracking, trade show coverage, and practical experience with the real-world constraints of kiosk deployments. https://www.linkedin.com/in/kiosk