Digital Signage Expo (DSE) iheld at the Las Vegas Convention Center in Las Vegas says it is the world’s largest and longest running conference and trade show exclusively dedicated to showcasing innovative digital communications for customer- and employee-facing organizations. From all the reports (listed below in pictures and comments) the show beat expectations. The show may have been… Read More »
MoneyGram (NASDAQ: MGI) has won two prestigious gold awards recognizing the company’s commitment to innovation at the 2016 PYMNTS Innovator Awards ceremony. The company won “Best Cash Innovation” for revolutionary kiosk solutions and also “Best Comeback Story” for MoneyGram.com‘s new state-of-the-art online platform.
Source: www.stockhouse.com
A very successful kiosk project with bill payment. Kudos to Kiosk Information Systems and all the partners. Key features include guest and repeat user experience, multiple languages, and minimal data entry for the customer. MoneyGram’s kiosks can be found inside more than 2,200 CVS locations in the U.S. as well as inside stores and post offices in Europe.
Las Vegas, July 11, 2016 – Kiosk News – Rick Kobal has joined the SlabbKiosks’ sales team. The announcement was made today by the company’s President, Peter te Lintel Hekkert. He indicated the move was necessary as the company continues to expand its customer base and increase production. “We are very pleased to welcome Rick to our team,” said te… Read More »
ROOSEVELT, N.Y., Sept. 24, 2015 /PRNewswire/ — Parabit Systems Completes Installation of Custom Welcome Center Installed within JFK International… Source: www.prnewswire.com PostCounter: 1,661
Fast-growing Columbus startup CrossChx Inc. this week debuted Queue, a digital check-in system for hospital waiting rooms that reduced wait times by 80 percent at test hospitals. It synchronizes with the company’s system for securely uniting and correcting a patient’s medical records linked to a fingerprint. Next year the company plans a mobile health-data app, all towards creating an “Internet” for health records with each patient serving as an IP address.
Source: www.bizjournals.com
Source: pages.fourwindsinteractive.com
For outdoor kiosks Panel Brite is the premiere integrator for Litemax. These are the best screens available.
Source: www.panel-brite.com
If you haven’t looked at the new ultra wide displays then you should. Those are next generation display platforms for ultra cinematic presentation. These screens can be driven by Google Signs for that matter (simple ChromeBase or Box or Bit).
Version 3.6 of KioWare for Android (Lite, Basic, & Full) now supports Android Marshmallow (6.0). Users running Android 6.0 can now use KioWare to safely secure their tablets or phones to approved websites or applications. KioWare Basic for Android and KioWare Full for Android (Version 3.6) also include support for EMV certification via Credit Call’s mPOS CardEaseMobile framework which… Read More »
January is the NRF 2016 trade show in New York. This year looks to be busier than ever for self-service and signage. I did a count of exhibitors and it over three pages long. Retail lockers and automation are going to be high on the list of attention again this year. I’ll be there (big thanks to Pitney Bowes and… Read More »
URway Holdings has signed as one of our Kiosk Industry Group Charter Members. Thanks to Ed Crowley and his team. Here is more information.
Source: kioskindustry.org
URway Holdings is a group of dynamic companies dedicated to providing unique and engaging solutions for our expanding and evolving digital ecoSystem. Our family of digital solution companies provides a 360° landscape of the entire Connected Digital World. We partner closely with our clients and assist and guide them as we develop and deploy turnkey, customer engaging, digital solutions.
Our core companies, including OneSource Interactive, URway Kiosks, EuroTouch Kiosks, and PicsWare, specialize in unique interactive, self-service kiosks, interactive and passive digital displays, visual communications, digital directory & wayfinding displays, mobile application integration, managed digital services and strategic consulting for the Connected Digital World.
Kiosk Software Video Conferencing Now available: Version 8.3 of the new KioWare for Windows kiosk software now offers support for on demand video conferencing via VidyoWorks™. Leveraging this integrated Vidyo® solution, kiosks and other customer facing self-service devices can be easily configured to create a secure solution for on demand interaction and video chat with a representative. Vidyo offers… Read More »
WLook for SlabbKiosks at booth # 8477 on the HIMSS16 exhibition floor in Las Vegas, Nevada. Las Vegas, Nevada (PRWEB) February 28, 2016 SlabbKiosks will showcase two (2) of its healthcare kiosks on the exhibit floor for the 2016 HIMSS Conference & Exhibition at the Sands Expo and Convention Center in Las Vegas, Nevada from …
Source: www.pressreleaserocket.net
Was hoping to get pictures of the units but its first day of show so likely pretty busy.
Next, you need to consider user security, since bill-payment kiosks deal with sensitive information. “At a minimum, this means your kiosk needs to meet EMV standards. Bill-payment kiosks need to have an EMV-certified payment system. This means that the data is encrypted from the moment the card is entered, through the kiosk, the gateway, the processor, and the vendor,” said Laura Miller, director of marketing, KioWare Software. In addition, you also need to keep your software and hardware up to date to close security loopholes.
One way to keep your kiosk secure is to use kiosk software to lock down the kiosk and prevent hackers from messing with sensitive data. “Kiosks need to be secured with kiosk software if they are going to be handling sensitive information, particularly of a financial nature. Anything else is a poor substitute that can put users and organizations at risk for data theft or leakage,” Miller said. “Kiosk software is built exactly for this purpose, with file download blocking, browser lockdown, clearing of private data, resetting the browser between users, and EMV-supported payment encryption to secure payment data.”
Bill-payment kiosks can provide great benefits to retail customers, as long as you keep the basics of availability, security and customer experience in mind.
Source: www.kioskmarketplace.com
“At a minimum, this means your kiosk needs to meet EMV standards. Bill-payment kiosks need to have an EMV-certified payment system. This means that the data is encrypted from the moment the card is entered, through the kiosk, the gateway, the processor, and the vendor,” said Laura Miller, director of marketing, KioWare Software. In addition, you also need to keep your software and hardware up to date to close security loopholes.
Forget receipt surveys or email surveys, which only collect feedback well after the customer has left your store, and consider for a moment the advantages of capturing customer sentiment in the moment. Not only are customers more likely to remember the details of their experience, but you don’t have to rely on them to head home and plug in a survey URL.
Source: customerthink.com
Overall, the reasons to ditch receipt and email surveys and adopt kiosk surveys are plentiful. Kiosk surveys offer a more visually pleasing experience for the customer, and survey incentives like coupons or free gifts can be prominently promoted on the main screen.
It’s time to say goodbye to ugly web survey forms, and hello to beautiful iPad surveys. Your customers will thank you for it.
Recently, a few (very few) restaurants have begun offering a fully automated, Jetson-like food experience (think eatsa). The futurism is pretty cool, but what does today’s workplace automation really look like?
Source: www.foodabletv.com
Excerpt: “At a bank, you can opt for traditional teller service, an ATM, a drive-thru, or online/mobile banking. Restaurants are doing the same by offering traditional counter service, ordering kiosks, touchscreen/video drive-thru, as well as online/mobile ordering. All orders are funneled to production for fulfilment and real-time inventory management,” explained Tommy Woycik, founder and president of Nextep Systems, whose tagline is “Order Food Faster.”
“Automating the ‘simple’ tasks like order entry and counting change will allow restaurants to provide improved speed-of-service and more value to their guests,” Woycik said. “Customer service means different things to different guests (e.g., Baby Boomers versus Gen X versus Gen Y) and doesn’t have to be face-to-face (e.g., eatsa and drive-thru). All guests value food quality, order accuracy, and speed of service, which is what smart technology is improving.”
Rest of the story on Foodable.
Declaration of Independence Museum Kiosk Purpose: provide public interaction and access to Declaration of Independence via a museum kiosk and more specifically a multitouch table kiosk to let visitors sit and use. Client: Albert and Shirley Small Special Collections Application Development: Jim Gibson of Gibson Design Associates working closely with University of Virginia Librarian Robert Perkins Kiosk software: KioWare… Read More »
Success in retail is often measured by revenue-per-square-foot and customer satisfaction. Find out how retail kiosks can bring you more of both!
Source: www.olea.com
Some good points. Recommended read
New blog entry with infographic listing 4 benefits including ADA Compliance, Patient Satisfaction, Cost Savings & Efficiencies, and Interoperability.
Source: www.olea.com
Olea always provides lots of datapoints and metrics and this healthcare kiosk benefits infographic continues that trend.
Since 2012, Panera Bread has been driving growth in their restaurants and have invested in tablet kiosks (which is part of their Panera 2.0 initiative) to increase their sales and customer experience.
Source: www.linkedin.com
Nice breakdown on the positive “consequences” of expanding customer choices (aka omnichanneling if I may). In Panera’s case the increased rate of return is what counts to investors (and the Board of Directors).
More ways to order mean more orders in this case right?
Smart technology consumer products are breaking the interactive retail barrier in creative, educational and experiential ways. Frank Mayer and Associates, Inc. sponsored a white paper, “Interactive retail opens the door to market growth”, delving into this topic and what to watch for in the coming year. An excerpt from the whitepaper: While more and more retailers offer experiential… Read More »
A speedy way to pay your speeding ticket When General Payment Systems, Inc. (GPSI) made the move into courthouse payment systems, they needed a compact solution that focused on a number of criteria including efficiency and reliability. The company found the perfect product thanks to an innovative cash recycler from Crane Payment Innovations. “We were moving into the court space and ultimately… Read More »
Since the chain’s rollout of kiosks and other digital systems, sales are up 6.2 percent. Panera CEO Ron Shaich gives the rundown on this development.
Source: www.kioskmarketplace.com
Wrap of earnings call.
New KioWare kiosk software for Windows KioWare released version 8.5 of KioWare kiosk software for Windows with a ton of new features and enhancements. See press release online at KioWare site. James Kruper, President of KioWare notes, “system security should be reliable and easy to configure with a strong feature set for kiosk customization. This update of KioWare… Read More »
Wendy’s will make self-service ordering kiosks available to all of its franchises later this year as minimum wage hikes help market push labor costs.
Source: www.investors.com
6,000 plus restaurants getting selfservice kiosks. Adoption rests with the franchisees. Most have been raising prices. Most of minimum wage is phased in years from now and virtually unchanged in California.
Wendy’s President Todd Penegor said, “wage pressures have been manageable both because of falling commodity prices and better operating leverage due to an increase in customer counts. Still, the company is wary about both wage hikes and a possible recovery in commodity prices and is “working so hard to find efficiencies” so it can deliver “a new QSR experience but at traditional QSR prices.”
In addition to self-order kiosks, the company is also getting ready to move beyond the testing phase with labor-saving mobile ordering and mobile payment available systemwide by the end of the year. Yum Brands and McDonald’s already have mobile ordering apps.
TECA Kiosk Cooling & Heating makes a wide range of solid state thermoelectric cooling products, including air-conditioners, cold plates and liquid chillers.
Source: kioskindustry.org
New member TECA which makes thermoelectric cooling units. TECA split off from Borg a few years ago and makes a terrific kiosk cooling partner. When space is at a premium the normal condensing HVAC is not going to work and you have to go thermo. Their sizing calculator is outstanding.
Wireless Service OptConnect adds new month to month option announced in latest email. Now you can get 3G/4G connectivity for your kiosk or ATM or self service terminal for a very small investment. See OptiConnect member page for more info about OptiConnect. OptConnect Now Offering Month to Month View this email in your browser PostCounter: 1,822
Frank Mayer and Associates, Inc. announces the promotion of Danielle Nelson to Account Executive. Grafton, WI, June 27, 2016 – We are pleased to announce the appointment of Danielle Nelson as an Account Executive with Frank Mayer and Associates, Inc. Danielle’s background as a Sales Associates has given her experience working with brands and retailers to develop cohesive… Read More »
Picking a Self Service Provider To assist the industry Kiosk Industry Group publishes vendor neutral kiosk best practice studies. Thanks to our sponsors for making this possible. Olea Kiosk for custom and standard kiosks, KioWare with software for kiosks, KIOSK Information Systems, ARCA payment automation, PROVISIO kiosk software, Crane currency management, OptConnect with 3G/4G connectivity for kiosks & ATMs. and TurnKey Kiosks with… Read More »
June 15, 2016 – YORK, PA. BFit Gyms isn’t your everyday run-of- the-mill fitness center. Their members ‘refuse to be ordinary’, and enjoy the unique and innovative Fit Pass that allows family and friends to share the same pass. Stressing its ‘cool factor’, BFit has implemented easy-to- use kiosks that provide its tech-savvy self-service- minded members with access to membership… Read More »
Android Kiosk Software Adds Knox Support and advanced MDM functions KioWare has released a new version of KioWare for Android (Version 3.9) which moves KioWare significantly into the realm of MDM and adds new interactive digital signage features. The full press release is found here: http://www.sitekiosk.com/news.aspx?nid=275 Highlighting the relevant points Adds some features specific to Samsung devices (via… Read More »
KioWare, Crane Payment and Olea team up in the cannabis market
Source: www.cpbj.com
KioWare is writing the software for the kiosk while California-based Olea Kiosks Inc. is designing and manufacturing the actual kiosk. Malvern-based Crane Payment Innovations is designing equipment for handling money inside the kiosk.
“I look at it like the kiosks that are coming into the fast food industry now,” said Frank Olea, CEO at Olea. “You place your order yourself on an electric board, and you take the receipt to the front counter where they hand you your food. That’s how it works.”
Read full article. It’s very good.
What’s more Natural than a Ticketing Kiosk? July 19, 2016 – YORK, PA. The Field Museum in Chicago takes pride in being one of the world’s largest natural history museums in the world. Their diverse array of permanent exhibitions and quality educational programs attract over 2 million visitors annually. The Field Museum is constantly looking for ways to enrich… Read More »
New opportunities continue to alter the kiosk industry landscape. By Laura Miller, Marketing Director KioWare Reprinted with permission from Kiosk Solutions magazine Issue #1. Introduction Interactive kiosks are not a new concept. In fact, companies have been deploying them for more than 35 years. Kiosks have long been a tool used primarily by large organisations with multiple locations,… Read More »
We are celebrating a big birthday! Analytical Design Solutions Inc is celebrating 25 years of business. With our roots in Engineering Consulting and Software Development, ADSI is proud to be a fixture in the York Tech Community and is excited to continue to excel in the kiosk software, interactive digital signage, and mobile device management arena. President and… Read More »
