Category Archives: ADA Kiosk

ADA and Kiosks

Kiosk ADA Accessibility Resources & ADA Compliance

Regulatory agencies have a profound effect on the business of self-service. The kiosk manufacturer association (KMA) monitors kiosk and self-service ADA, Accessibility and the development & implementation of regulatory bodies and, where possible, we participate in the regulatory process by educating and informing agencies regarding our members & businesses.

Regulatory agencies have a profound effect on the business of self-service. The kiosk manufacturer association (KMA) monitors kiosk and self-service ADA, Accessibility and the development & implementation of regulatory bodies and, where possible, we participate in the regulatory process by educating and informing agencies regarding our members & businesses.

The Kiosk Manufacturer Association has looked at the various ADA regulations in the marketplace and distilled the “kiosk applicable” regulations.  There are actually two sets the KMA provides. The first are the current Mandatory requirements as reviewed by KMA with the U.S. Access Board.  The second is code of practice going forward with includes newer technologies such as voice command.

The fast reference for kiosks is our ADA Kiosk Checklist. Twenty questions you should ask yourself when planning a kiosk deployment.  Ad hoc questions regarding ADA are also covered in our Kiosks ADA FAQ.

For EV charging infrastructure the latest Design Guidelines by the U.S. Access Board are a must read.  We expect ANPRM in August and then the comments period before codification later this year. And not only EV infrastructure but also Kiosks and POS.

Recommended ADA Resources

  • Vispero – The Paciello Group (part of Vispero): The Paciello Group (TPG) is a world-class accessibility consultancy with a reputation for excellence. TPG helps clients achieve end-to-end accessibility for both software and hardware, including accessibility reviews and VPATs.
  • A primary source of ADA devices for accessibility is Storm Interface. They also make rugged keyboards and other input devices.  Storm also produced a very informative paper on Pin Pad Accessibility. — Accessibility – Implications on Keypad Design by Steve Greenaway
  • Tech For All Consulting –  Making Technology Accessible for Everyone. Experts in evaluation and universal design. Specialists in ADA and Accessibility.
  • YourDolphin Supernova kiosk software —
  • MimoMonitors – along with all types of touchscreens, Mimo also offers a haptic touchscreen for accessibility

EV Charging Stations – Designing in Accessibility

EV Charging Accessibility

EV Charging Station Accessibility Recently the U.S. Access Board presented on designing accessibility in EV charging stations.  Here is some background on the upcoming NPRM which is expected in September. EV NPRM 9/00/23  https://www.reginfo.gov/public/do/eAgendaViewRule?pubId=202304&RIN=3014-AA48 Note there are two different listings for the EV item. The links provided for the NPRM on electric vehicle charging stations are from two different… Read More »

ADA ABA Guidelines for Terminals in Restaurants Hotels

ADA ABA Guidelines

ABA ADA Countertop Placement Recommendations Update on ADA ABA Guidelines Hotels Restaurants. We keep seeing companies bragging on LinkedIn about their new projects, such as check-in kiosks at hotels and self-order kiosks for restaurants, as being “ideal.” Sometimes, these projects are in the US, and sometimes, they are outside the US (specifically, Europe). Before proclaiming accessibility, we suggest… Read More »

Europe ADA Kiosk Standards – Update for 301-549 In Process

Europe ADA Standards

From Kiosk Association kma.global site March 2021 Update for Europe ADA New draft changes went in 3/19/2021 – release is imminent of 1.1.2 updated. We thought it a good time to bring this back into focus for the self-service community. What is Europe ADA EN 301 549 “Accessibility requirements suitable for public procurement of ICT products and services… Read More »

KMA Announces ADA Committee Co-Chairmen

ADA Kiosk News From Businesswire August 2021 August 18, 2021 03:39 PM Eastern Daylight Time DENVER–(BUSINESS WIRE)–KMA is pleased to confirm that Peter Jarvis has accepted a request to continue as Co-Chair of the Accessibility Committee. Working closely with Peter as Co-Chair will be Nicky Shaw of Storm Interface. “Thank you to Randy Amundson of FMA who previously served as… Read More »

Kiosk ADA Checklist – 14 Point Accessibility Checklist

Kiosk ADA Checklist

As posted on the Kiosk Association website Feb2021 Kiosk ADA Checklist 14 point – Code of Practice General Areas of Discovery and Due Diligence for Kiosk ADA Checklist Review Kiosk ADA Checklist Initial Design Begin your initial design phase with full accessibility accommodated.  You can always do a cost/benefit analysis and compare later to a stripped-down unit with its… Read More »

CSUN 2020 Conference – Kiosks Assistive Technology

CSUN Conference

CSUN 2020 Conference – Kiosks From CSUN website Feb 2020 KMA at CSUN This March 11th-13th, Vispero will be leading multiple presentations on kiosk accessibility at CSUN’s Annual Accessibility Conference being held in Anaheim, CA. Vispero’s Vice President and subject matter expert Matt Ater, will lead a panel of kiosk accessibility experts on “Lessons Learned from Developing Accessible Kiosks”. The… Read More »

Marriott Check-In Kiosks – Accessibility Functions Included by Storm

This is a catchup post of Marriott Kiosks Reported on Retail Systems Hospitality Update – Hotel Lobbies and Marriott Contactless Arrival Kiosks By Retail Systems | April 16, 2021 Contactless Arrival Kiosks Marriott Arrival Kiosk – click for full size From Hospitality Upgrade — Marriott Delivers on Consumer Desire for Enhanced Contactless Technology Marriott International, Inc. announced the debut of a pilot program… Read More »

Canada ADA Standards _ Public Comments Sought

Canada ADA

Canada ADA Standards The CSA Group is seeking public comment for modified standards. Some new devices (biometrics) added.  First off thanks to Laura for forwarding. Laura is Accessibility Consultant for Leidos on government contracts, responsible for strategic alignment with accessibility best practices and supporting customer experience through universal design. Note: generally this is pretty old school stuff and… Read More »

ADA Kiosks – Walmart settles over payment machines

Walmart has agreed to settle a disability-rights suit by installing equipment in its stores in California that will enable people in wheelchairs to read the screens at checkout display terminals and make credit card purchases on their own. The proposed settlement in federal court in San Francisco is intended to make the point-of-sale machines at Walmart’s more than 200 stores in the state accessible to the more than 300,000 Californians who use wheelchairs or motorized scooters. 

Source: m.sfgate.com

Big deal for NCR who now needs to fix their design?

Blind Marylanders sue Walmart self checkouts violate ADA

Three blind Maryland residents and the National Federation of the Blind are suing Walmart.

Source: www.baltimoresun.com

The plaintiffs are seeking a permanent injunction that would require Walmart to make its self-service kiosks throughout the U.S. accessible to blind customers; a declaration that Walmart has been violating the ADA; and court costs and attorneys’ fees.

 

According to the suit, Morales and Boyd were checking out at a self-service kiosk when Morales handed an employee her debit card and instructed the employee to enter her pin number on the keypad. She expected to pay about $80 for her items, according to the suit. During the transaction, the screen prompted the users to take money from the machine, the suit claims. When Morales and Boyd left the store, they asked a bystander to read the receipt and realized Morales was charged about $120.

 

They re-entered the store and called police, and the $40 was ultimately returned, according to the complaint.

U.S. Access Board Webinar: Accessible Airport Terminals

U.S. Access Board Webinar: Accessible Airport Terminals (June 7) For Airport Kiosk Accessibility Regulations, the next webinar in the U.S. Access Board’s free monthly series will take place June 7 from 2:30 – 4:00 (ET) and review accessibility requirements for airports under the ADA and other laws. The session will focus on areas of special concern, including passenger loading zones, self-service ticketing kiosks, security checkpoints, boarding… Read More »

U.S. Access Board 2018 Meeting KMA ADA Board

kiosk image

We had our yearly meeting in Washington, DC on October 16th, 2018 and it was a productive meeting.  We thank the U.S. Access Board for having us and meeting with us. Thank you. In attendance: David Capozzi, Executive Director of the U.S. Access Board David Yanchulis, Director of Technical and Information Services Bruce Bailey, Accessibility and IT Specialist… Read More »

ADA Kiosk News from the U.S. Access Board – March/ April 2019

access-board.gov  •  contact us Access Currents  News from the U.S. Access Board  •  March/ April 2019   Follow the Board on Twitter Access Board to Hold Town Hall Meeting and Training in Indianapolis on May 21 Karen Tamley Elected Access Board Chair Upcoming Board Webinars Poland Creates Entity Modeled after the U.S. Access Board Congressional Measures Address Airline Accessibility… Read More »

European Accessibility EAA Guidelines & Storm Interface

EAA Guide

Storm’s New European Sales Manager Prioritizes EAA Although the deadline for complying with the European Accessibility Act (EAA) is June 2025, suppliers and deployers of self-service technology in the EU seem mostly unaware of its existence. This is a situation that Storm’s newly appointed European Sales Manager, Matthijs Verhagen, is determined to remedy. Having previously worked for a… Read More »

Ticketing & POS ADA Panel w/ U.S. Access Board

PRNewswire press release by the Kiosk Association on open video conference next week with U.S. Access Board Public Welcome – U.S. Access Board Panel Discussion on SSTMs The U.S. Access Board will host panel discussions on self-service transaction machines (SSTMs), including point-of-sales machines & ticket kiosks, at its next virtual Board meeting on May 19 from 1:00 – 3:15 (ET). The Association is participating… Read More »

Kiosk Association & US Access Board – POS & Ticketing

ticketing kiosk by Olea

Coming Up May 19th From PRNewswire NEWS PROVIDED BY Kiosk Manufacturer Association  May 13, 2021, 17:06 ET DENVER, May 13, 2021 /PRNewswire/ — The U.S. Access Board will host panel discussions on self-service transaction machines (SSTMs), including point-of-sales machines & ticket kiosks, at its next virtual Board meeting on May 19 from 1:00 – 3:15 (ET). The Association is participating as a panelist. One panel is… Read More »

JAWS for Kiosk Screen Reader

JAWS For Kiosk

JAWS For Kiosk Screen Reader Vispero®, the world’s leading assistive technology provider for the visually impaired, is excited to announce an addition to the Vispero family: JAWS For Kiosk. A collaboration between The Paciello Group (TPG) and the Freedom Scientific brand (owned by Vispero), JAWS For Kiosk is focused on delivering accessible kiosk solutions whether it’s through the… Read More »

JAWS Kiosk® awarded Judge’s Choice Award Improving Travel Experience

jaws kiosk vispero freedom scientific

JAWS Kiosk Screen Reader Software Recognized by Travel Industry From TPGi Blog Apr2021 — JAWS Kiosk awarded Judge’s Choice Award (first place) at this year’s TravelAbility Summit Launchpad event held on April 1, 2021. The JAWS Kiosk screen reader solution earned high praise for criteria such as articulation of a problem and solution, enhancing the travel experience for… Read More »

McDonalds Kiosk ADA – Walkthru Video NFB

mcdonalds kiosk accessibility walkthru

McDonalds Kiosk Accessibility Jan2022 Update McDonalds has taken the lead in testing and evaluating at large scale providing accessibility features for the blind. One of the improvements is by adding in a screen reader (JAWS Kiosk by Vispero) and coupling that with Storm Interface AudioNav assistive technology. Providing accessibility to every user group has taken on an even… Read More »

KMA New Accessibility Committee Chairpersons

US Access Board ADA and Accessibility Meeting

From PRNewswire March 2020 WESTMINSTER, Colo., March 4, 2020 /PRNewswire/ — The Kiosk Manufacturer Association aka KMA announces our new ADA and Accessibility Chairpersons.  Serving as co-chairpersons for our committee is Randy Amundson of Frank Mayer and Associates, Inc. and Mr. Peter Jarvis of Storm Interface.  Randy is one of our founding chairpersons and is continuing in his support of KMA and ADA. Peter is a charter sponsor of… Read More »

ADA Point of Sale – Update from Kiosk Industry

ada kiosk for POS

ADA POS – Updates for Kiosk Industry December 2023 —  Looks like the release of guidance on point of sale by U.S. Access Board is going to be next spring We have some updates for ADA and kiosks. Add-on for Verifone POS Tactile “bumps” Tax incentives for ADA (deductions and credits) US Access Board meeting for January ADA… Read More »

ADA Kiosk News – RNIB Testing Confirms Compliance with ADA Requirements

RNIB Testing Confirms Compliance with ADA Requirements With so much conflicting information about what manufacturers should do to ensure compliance with ADA, Storm Interface approached the RNIB for guidance and confirmation of conformance. The Royal National Institute for Blind People provide laboratory testing and accreditation services to the World Blind Union and are one of the world’s (if… Read More »

Supreme Court Rejects Coca-Cola Case on Vending Machine ADA Compliance

The case, titled Magee v. Coca-Cola Refreshments USA, was brought by Emmett Magee, a blind man from Louisiana who invoked the ADA in suing Coca Cola because its glass-front vending machines made it impossible for him to know what product he was choosing and at what price. He was thwarted buying soda from vending machines at a hospital and a bus station.

The U.S. Court of Appeals for the Fifth Circuit turned away his claim, ruling that vending machines are “not a physical place open to public access” and therefore don’t fit the definition of “public accommodations” that are required to abide by the ADA. It also said that the hospital and the bus stations were public accommodations and “may very well” bear some responsibility to make vending machines on their premises accessible to the disabled.

Source: www.law.com

PSA – ADA Webinar for Retail & Restaurants

ADA kiosk

Retail and Restaurant ADA Guidelines Noted on kma.global The holidays may have passed, but shopping and dining out in the new year continue for many people, including those with disabilities. The Americans with Disabilities Act (ADA) and Architectural Barriers Act (ABA) Accessibility Standards require retail spaces and restaurants to be accessible, from the accessible route at a site arrival point… Read More »

ADA Kiosk – Storm Interface and Tech for All Announce Collaboration

MEDIA RELEASE Contact: Peter Jarvis Storm Interface Phone: +44 (0)1895 456200 Email: [email protected] London, England. January 2018 Web: www.storm-interface.com Storm Interface and Tech for All build on a shared vision As the ICT sector in the U.S. is challenged to conform with the ADA and other accessibility regulations, two leading experts are collaborating to offer compliant and effective solutions.… Read More »

Kiosk Accessibility Event – M-Enabling Summit

m-enabling sponsors 2023

Kiosk Accessibility News AI and Digital Transformation: New Paradigms for Accessibility and Inclusion Strategies Note: Both Tech For All Consulting and TPGi (division of Vispero) are Sponsors for the Summit Join disability advocates, corporations, government agencies, academia, and accessibility executives at the 11th M-Enabling Summit, the leading all-inclusive conference and showcase dedicated to fostering innovations, solutions, and strategies for… Read More »

ADA Kiosk Litigation – Retailers

A New Spin on Song-Beverly Act ADA Litigation Against Retailers How much data are you handing over at POS? How much data are you taking/handling?  New litigation in California points also at operative locations for devices which are capturing the data. Excerpt: Retailers operating brick-and-mortar stores in California are likely well aware of the state’s requirements for the collection… Read More »

ADA Kiosk – UX for Disabled Webinar

UX for Disabled Webinar from Paciello Group April 25 ADA kiosk question. How do you move from technical accessibility compliance to creating engaging, effective digital experiences for people with disabilities? One very successful way is to involve people with disabilities in User Experience (UX) activities throughout the lifecycle of a design and development project. But there can be… Read More »

Participate in Retail Advisory Council for ADA & Accessibility for Self-Service and Kiosks

retail advisory committee for self-service kiosks

We are inviting any and all Retail companies to become a member of our Retail Advisory Council.  There is no cost and you are partitioned in a “safe harbor”. A distinct group segment from the actual kiosk manufacturers, or the installation and logistics companies, the financing companies or the companies providing components. We here at the Kiosk Manufacturers… Read More »