Our View: Added oversight of digital kiosks probably needed

digital kiosks News

Advertisers love a captive audience. So it’s easy to see why they’d be keen to put up digital ad displays around school campuses. At a school like Lake Havasu High,

Source: www.havasunews.com

There are people uncomfortable with information kiosks for free with ads that schools get a revenue cut from.

McDonalds Kiosk – Great Falls Montana Video

McDonalds Kiosk – Great Falls Montana Video

 

mcdonalds kiosk great falls

Click image for video

Self-serve kiosks are making their debut in the fast food industry! The recently renovated 10th Ave. McDonald’s here in Great Falls has just added self-serving kiosks to their menu.  Instead of 3 places to order, there are now 8 in the newly designed restaurant.

In an effort to offer a better guest experience, McDonald’s is allowing their customers to have the opportunity of ordering everything themselves.

The staff that was once stuck behind the counter, are now making the experience more personable by helping out on the floor.

For many, the new service is great!

The good news is that these self-serving kiosks won’t be taking jobs away from the fast food industry any time soon. In fact, they’ve created some!

The new kiosks have allowed the opportunity for labor to be directed elsewhere, such as in the kitchen or helping customers on the floor.

One of these new positions is known as GEL, or Guest Experience Lead. This position is designed to help customers understand the new kiosk and order process.

It’s also important to note the new self-serving kiosks are just an option You can still order your meal the traditional way or through the drive-thru.

Overall these kiosks have drastically helped with efficiency and customer interaction.

COMMENTS

Eunice Coughlin Just wanted to share our recent experience with kiosks in McDonald’s. We were at a McDonald’s in Waco, TX on Easter weekend (Sunday) and people were using the kiosks. The problem was that there were not enough kitchen staff to fulfill the orders that were coming in from the kiosks and the regular order takers. People were waiting a good 10-15 minutes for their food. Hopefully, these kinks will be worked out soon. Maybe a solution: disable the kiosks when there’s not enough kitchen staff?

 

  • Craig Keefner That may be McDonald specific. Paneras process was to first upgrade the kitchens to ensure the higher order level would be met. I haven’t seen anything from McDonalds on expanded kitchen throughput. The kiosks though are desired particularly at the “burst” point so that when the counters are busy, you can still order quickly. Obviously they have some work to do but they may see it as a good problem. Thanks Eunice!

 

That may be McDonald specific. Paneras process was to first upgrade the kitchens to ensure the higher order level would be met. I haven’t seen anything from McDonalds on expanded kitchen throughput. The kiosks though are desired particularly at the “burst” point so that when the counters are busy, you can still order quickly. Obviously they have some work to do but they may see it as a good problem. Thanks Eunice!

 

More information

For retailers, confusion reigns after EMV rollout

More than a month after the October 1 deadline, some reports estimate that only a third of merchants have migrated to EMV-capable credit card readers. At the same time, larger retailers say the new standard doesn’t go far enough.

Source: www.cio.com

Original link — http://www.cio.com/article/3005339/retail/for-retailers-confusion-reigns-after-emv-rollout.html

Payteller Marijuana Kiosk Solves Banking and Compliance

Payteller, a leading provider of financial services kiosks, announced today the release date for their SSK (Secure Services Kiosk), a unit programmed for the specific needs of medicinal and recreational marijuana…

Source: www.abc12.com

Cash handling, banking and financial services are among the greatest challenges facing the cannabis business. Navigating complex federal and state regulations in order to access ordinary banking services is not in the purview of the average dispensary owner, said Jeff Foster, CEO of Payteller.

ADA Kiosk – Accessible Technology section launched on ADA.gov

ADA Kiosk Resources

ADA Kiosk

ADA Kiosk

The Department of Justice has launched a new Accessible Technology section for ADA.gov, its Americans with Disabilities Act (ADA) Web site, to further assist covered entities and people with disabilities to understand how the ADA applies to certain technologies, such as Web sites, electronic book readers, online courses, and point-of-sale devices such as ADA kiosk issues.  Covered entities have longstanding obligations to make their programs, goods, services, and activities accessible—including those they provide online or via other technology.  The new Web pages compile in one place the Department’s technical assistance and guidance about accessible technology, as well as information about the Department’s accessible technology enforcement efforts, regulation development, and other federal accessible technology resources and initiatives.

To find out more about the ADA, visit ADA.gov or call the Department’s toll-free ADA Information Line at 1-800-514-0301 or 1-800-514-0383 (TTY). 

For a list of ADA resources we manage here on the site please visit https://kioskindustry.org//standards/ada-kiosk/

How Automotive Kiosks Are Changing the Car Buying Experience

automotive kiosk

Automotive Kiosks and Car Buying

For most, the car buying process is long, tedious, and filled with lots of waiting. Think back to the last time you bought a car. Odds are, you probably started by conducting some online research before you even went to the dealership. If so, you probably looked at a few different brands, models, and years to determine which would be the best fit for your needs. You may have made note of any special features you wanted and considered how much you were willing to spend. Finally, at some point you made your way to the dealership.

By the time you arrived at the dealership you were probably ready to take a test drive, and ultimately prepared to make a purchase. However, upon your arrival, one of two things happened—either you got lucky and someone was ready and willing to help you, or the showroom was full of people waiting to be helped when you arrived, putting you at the back of the line. What if there had been a third option—a self-serve automotive kiosk, perhaps? Rather than sitting around and waiting for a salesperson to finish up with the customer they were helping, the kiosk could have helped you get started on the sales process.

Sound appealing? Whether you’re the customer or the salesperson, the answer is most likely yes. As consumers’ lives have become increasingly busy, the value of convenient time-saving and self-serve solutions has skyrocketed. And it’s no secret that busy customers value efficient service. For this reason, among others, digital automotive kiosks are completely transforming the car buying experience in dealerships across the country.

Automotive kiosks don’t just make the car buying process easier for consumers, though, they simplify the process for car salespeople as well—increasing the number of customers being helped at the same time, speeding up the process, and creating happier customers all make salespeople’s jobs easier. Automotive kiosks are decreasing transaction time, improving customer service, and providing a personalized buying experience.

Decreasing Transaction Time

Prior to embarking on their car shopping journey, most car shoppers accept the fact that the process, from initial research to making their purchase, will be time-consuming. Digital automotive kiosks cut down on transaction time by engaging shoppers from the moment they enter the dealership. If a salesperson is not immediately available to help them, shoppers are redirected to the kiosks where they can begin the process by entering their personal information—license information, phone number, and email address. They may also be given the option to peruse loan information, get approved for loans, and browse the dealership’s inventory. In addition, shoppers are able to complete any necessary paperwork while they wait, reducing the need for the salesperson to complete it, and thus making the purchasing process quicker and more efficient.

Improving Customer Service

As with any industry, one of the main benefits of a digital kiosk in a car dealership setting is that it has the capability to take some of the more menial, automated tasks out of the hands of the salespeople. By shifting some of their responsibilities to the kiosks, salespeople have more time to help and build relationships with customers—joining them on test drives, explaining and demonstrating key features, answering questions, and completing sales. Automotive kiosks can also collect valuable customer information, making it easier for salespeople to follow up and check-in with customers once they depart from the dealership.

Providing a Personalized Buying Experience

Having an interactive digital kiosk in a car dealership puts the shopper in control of their buying experience from beginning to end. All of the inventory, vehicle, and loan information is presented in a way that’s straightforward, transparent, and perfectly catered to each individual customer’s unique needs and budgetary requirements. It also allows customers to navigate the process in a way that best meets their needs. For those who are unable to conduct research prior to visiting the dealership, automotive kiosks afford them the opportunity to still do so before meeting with a salesperson.

Automotive kiosks are also highly adaptable and designed to comply with standards set forth by Americans with Disabilities Act (ADA) regarding reach and accessibility. Automotive kiosks can also be designed to address visual and hearing impairments through, Voice Over IP (VoIP) and Telecommunication Device for the Deaf (TDD) technologies. These additional aspects take personalization to the next level, ensuring that all customers have access to the same information and services through the kiosk.

Though the car buying process will never be a simple one, digital kiosks are transforming the shopper experience—reducing wait times, improving transparency and customer service, and making the process more personalized.

To learn more about Meridian’s self-service digital kiosks, visit meridiankiosks.com.

LinkNYC 5G Design “Limited” Approval Passes (except for Residential)

LinkNYC 5G Kiosk

LinkNYC 5G Kiosk Rendering – click for full size

A new design for a much taller, 5G-enabled LinkNYC kiosk received a limited approval Monday—clearing one of the de Blasio administration’s central technology initiatives to restart in commercial and industrial districts following a three-year hiatus. Back in October The Public Design Commission panned the new taller design for 5G — 10/18/2021 from Crains

From Crain 12/14

But the restart of the LinkNYC program—which seven years ago promised to replace city payphones with free Wi-Fi kiosks—will not yet take place in districts zoned for residential. The Public Design Commission voted against allowing the proposed 32-foot-tall kiosks in residential areas without further study.

Called the Link5G, the taller kiosks are an attempt to reboot the public-private initiative by pairing free Wi-Fi with the next-generation 5G cellular service. The previous LinkNYC effort stalled out when the private operator, CityBridge, fell millions behind sales projections for display advertising on the kiosks, which was supposed to fund the Wi-Fi. The updated project will be funded partly through fees collected from cell carriers in exchange for hosting 5G equipment.

Signe Nielsen, president of the commission, said the commissioners would reconsider allowing the equipment in residential and historic districts once there is more financial data on the rollout for the rest of the city.

The Public Design Commission, an appointed board with oversight of art and infrastrcuture on public spaces, in its vote heeded the concerns of some neighborhoods and preservationists groups. Those groups noted the 5G kiosks are three times taller than the original design and will be led by the same operator that fell $70 million in debt to the city for agreed upon revenue-sharing payments.

On the other hand, proponents of the project warned that the limited approval could hurt LinkNYC’s ability to address inequities in internet access throughout the city. More than one million New Yorkers lack a broadband subscription and LinkNYC’s operators say the program could bring both free Wi-Fi and greater fiber wiring to neighborhoods where access is most limited.

While the initiative once promised to bring free Wi-Fi citywide, the existing Links are heavily focused in Manhattan. CityBridge is operated by outdoor advertising company Intersection, which counts Sidewalk Labs (an offshoot of Google parent company Alphabet) as an investor.

The Department of Information Technology and Telecommunications, which oversees LinkNYC, agreed earlier this year to restructure the deal to accommodate 5G equipment as a more sustainable revenue stream. ZenFi Networks, a telecom infrastructure company, agreed to invest $200 million in CityBridge to help restart the program as part of the larger 5G buildout in New York.

The new deal requires that at least 2,000 5G-enabled Links be placed outside of Midtown and Lower Manhattan, bringing both 5G connectivity and free public Wi-Fi to areas that are underserved for internet options. CityBridge’s annual ad revenue sharing requirements to the city were cut significantly, so long as the company pays back the money it owes.

What’s next for LinkNYC

DOITT Commissioner Jessica Tisch said the initial Link5G rollout is still possible without residential neighborhoods included, though she cautioned that the policy will hurt the program’s ability to bridge the digital divide.

“Will this delay the rollout into residential? Yes,” Tisch told the design commission. “But I feel like this is as reasonable a proposal as I am going to get.”

CityBridge and DOITT say the height is necessary to meet federal guidelines for cellular equipment and to provide a stronger overall signal. Moreover, the single design will allow multiple carriers to install cellular equipment in a single place, potentially cutting down on the overall level of equipment for 5G.

See the proposed new look for the LinkNYC kiosk

Tisch said DOITT could return to the commission after several months with updated data on the commercial and industrial Link5G installations in order to get residential approval. CityBridge is also required to submit a more detailed plan for educational outreach about Link5G.

“We are both pleased that the PDC approved the design for Link5G and are excited to bring the benefits of free high-speed Wi-Fi and 5G service to millions of New Yorkers, which is critical to fulfilling the city’s equity goals and helping close the digital divide,” said Nick Colvin, CEO of CityBridge. “We look forward to expanding the program to residential areas.”

Following the vote, Tisch added in a statement that the city also has gotten cell carriers to agree to a universal design for 5G equipment on street poles and rooftops.

“This did not happen in a vacuum: it took a collaborative effort between government, design experts, and the private sector, including all of the major telecom carriers,” Tisch said. “This approved streetscape of the future, coupled with the contractual underpinnings of the 5G buildout, should keep New York City on the cutting edge for years to come.”

Background August 30, 2021 from StateScoop

Under its original 15-year contract signed in 2014, the vendor, CityBridge, was supposed to have installed 3,153 kiosks by July 20, 2020. But as of that date, it had only built 1,869 — more than half of which are concentrated in the tonier parts of Manhattan and Brooklyn. The Bronx, where city officials estimate 38% of households lack high-speed internet service, only has 137 kiosks, less than half the number built in the Manhattan ZIP code that contains Times Square, DiNapoli’s office found.

Moreover, CityBridge, a consortium of tech companies that contributed to the kiosks, has been slow to send the city government its cut of the advertising revenue it collects. According to its original contract, CityBridge was required to pay New York City either $20 million or 50% of ad revenues annually, whichever sum was greater. But by March 2020, CityBridge was $68.93 million behind, including interest.

The kiosks were also found to often be in poor condition. Of 227 LinkNYC locations auditors checked, 76% were found to have “cleanliness and/or operation issues, including dirty/grimy tablet screens; physical damage; and defective screens/screen icons, telephones and USB charging ports,” the report read. There also hasn’t been a new kiosk installed since 2018.

What is LinkNYC?

LinkNYC is the New York City branch of an international infrastructure project to create a network covering several cities with free Wi-Fi service. The office of New York City Mayor Bill de Blasio announced the plan on November 17, 2014, and the installation of the first kiosks, or “Links,” started in late 2015. Wikipedia

More LinkNYC posts

ADA Kiosk Webinar – Upcoming webinar on hardware Section 508

ADA Kiosk Webinar ADA Kiosk Webinar

 

The next webinar in the Section 508 Best Practices Webinar Series will take place July 25from 1:00 to 2:30 (ET) and review requirements for hardware, including mobile devices, in the updated Section 508 Standards that the U.S. Access Board published in January. Presenters will cover requirements for operable parts, technologies with two-way voice communication, devices with display screens, closed caption and audio description processing technologies, closed functionality, and privacy, among others.

The Section 508 Best Practices Webinar Series provides helpful information and best practices for federal agencies in meeting their obligations under Section 508 of the Rehabilitation Act which ensures access to information and communication technology in the federal sector. This webinar series is made available by the Accessibility Community of Practice of the CIO Council in partnership with the Access Board.

Presenters:
• Bruce Bailey, IT Specialist, U.S. Access Board
• Timothy Creagan, Senior Accessibility Specialist, U.S. Access Board
• Deborah Kaplan, Section 508 Policy Lead, Office of the CIO, HHS (moderator)

Intel Retail Solutions Guide

McCormick World of Flavor Shop

Intel Guide to retail solutions based on personalization.

“The Retailers’ Guide to Creating Personalized Shopping Experiences” for an overview of the latest Intel® technology-based, in-store solutions that can attract customers’ attention, exceed expectations, and benefit your bottom line, including:

    • Increasing brand awareness and in-store visits by presenting customers with relevant offers and information in timely and personalized ways.
    • Influencing customers at the point-of-decision to upsell and cross-sell, introduce new products, or move old ones—all of which directly contribute to revenue.
    • Allowing customers to shop the way they want, using a combination of channels (in-store, online, mobile, self-service) to flexibly engage with your brand in satisfying ways that keep them coming back.
    • Maintaining ongoing communications with customers to show you appreciate them both before and after the sale, which generates repeat business.
    • A virtual shopping solution that extends in-store and online inventory of large items.
    • Harnessing the power of big data analytics to track customer responses to campaigns and promotions, optimize media spends, and measure ROI.

Intel Retail Solutions whitepaper guide

Zebra Printers 403 and 203 End of Life Coming Up Soon

KR403 next to Boca equivalent

The workhorse printer for many kiosk manufacturers is the KR403 and the KR203 kiosk printers. These have been around in one iteration or another for over 20 years.  There are many other printers which replace the 203/403 but the closest we have seen in the Boca Lemur-Z printer (pictured next to 403 in feature image). Looks to be identical drop-in-replacement for existing mounts.

History

Some history on these printers. They were originally from Sweden and Tommy Wincent was the owner/president. Circa 1999. For the longest time the main company providing was Swecoin US and Elaine Bresnick.  Their big break came when IBM signed on for OEM.  Swecoin. The big selling point was the Loop Presenter. Eventually they moved production to Europe (Poland?) and suffered some quality issues. Zebra swooped in and bought them and had a good business for a long time.  Recently the wide A4 8000 was discontinued and most of us in the industry have been waiting/expecting for the other foot to drop.  Worth a nice scotch and nice cigar…

Announcement in NA and EMEA regions.

Kiosk KR403 and KR203 standard channel printers: End of Sale (EOS)

PMB-AIT10235: End of Sale of Kiosk KR403 and KR203 standard
channel printers in NA and EMEA regions as final phase-out of Kiosk printers.

1. Transition Overview
Advance notice of Final phase-out of Kiosk printers.

End of Sale announcement of Kiosk KR403 and KR203 standard channel printers in NA and EMEA regions.

Please note: This EOS announcement does not apply to custom KR403 and KR203 printers in NA and EMEA regions.

Existing custom KR403 and KR203 printers will be available until the end of 2021.

Effective immediately Zebra will no longer accept any new customization requests for Kiosk printers.

2. Product Transition Timeline and Mapping Table

Product Transition Timeline*
Date
Last Channel Return Date November 1, 2020
Last Book Date December 31, 2020
Last Ship Date March 31, 2021
End of Service Date December 31, 2026
* Note: Any changes to above timeline will be communicated via a revised Distributor Notice (DN) and/or
Product Marketing Bulleting (PMB).

Official End of life Notices

PMB_AIT10235NE-403

PMB_AIT10235NE 203

Wine kiosk initiative costs $300K

The Wine Kiosk – historically the most quoted is the PA Liquor project. Wine kiosks  provide useful functionality and information but typically they have been used to explain a wine rather than recommend. That makes ROI difficult to establish. It sounds good and it probably tastes good, but how is it profitable is the final question.

The state Liquor Control Board has spent nearly $300,000 in legal fees to fight a lawsuit over its ‘free’ wine kiosk initiative. The kiosk maker …

Source: triblive.com

New Kiosk Model From Evoke Creative Supplier for McDonalds

New Standard Kiosk from Evoke Creative

Introducing the most modular and customizable kiosks we’ve ever created here at Evoke. This versatile unit allows you to choose how it looks, feels, and operates, creating a true representation of your brand.

The EV SERVE is our brand-new standalone kiosk for the hospitality sector. Its adaptable design permits the option for the kiosk to be floor-standing, wall-mounted, and desk mounted, providing the perfect integrated solution to create an impact from a distance, minimizing both till queues and customer wait times.

New McDonalds Kiosk

A New McDonalds Kiosk?

Here is link to EVServe line of kiosks

Beat the queues

Designed with the hospitality sector in mind, this stylish kiosk is the perfect way for customers to browse meal choices in a restaurant or choose their seats in the theatre, before paying and collecting their confirmation receipt.

The kiosk works perfectly as a stand-alone ordering unit, but even better with our complete QSR solution, that includes customer-facing confirmation screens and kitchen video screens.

More Information

The Industry Group Website Announced

THE Industry Group

From The Industry Group Nov2021

The Industry Group Announces Self-Service Technology Coverage

The Industry Group is a network of news dedicated to technology in the self-service market. This includes websites, magazines and social sites such as LinkedIn

Here is a list of news we cover:

Magazines We Publish

Video Channels

Images

Email

Google Maps

Shopping Mall Kiosks – In The Wild

Credit to Insight Touch

Nice enclosure wrap for the self-service stations in the mall. Well lighted and transactions queued visually.

Quote from Rachel at Insight:  21.5-inch Touch AIO computers are used in shopping mall self-service terminals, 1920X1080DPI LCD, 10-point PCAP touch, Intel CPU supports Windows 10 OS, looks awesome!

Shopping Mall Kiosks

Shopping Mall Kiosks

More Information

For more information you can contact [email protected]

Success Story – Fast Casual and RollPlay Self-Order

Roll Play Rolls Out with Self-order to Stunning Reviews

Former poker pro raises the stakes in fast casual with self-service, impressive food and stellar service.

 

5 Things New Fast Casual Concepts are Getting Right

The new kids in fast casual might not have millions in capital, but they’re outmaneuvering the giants and hitting the mark with Millennials.

Bryn and Dane’s Conquers QSR Convention

Relying on food-source transparency and technology, Bryn and Dane’s plans to expand to five locations in 2015.

The rocky start and eventual success of Di Dang’s first restaurant, Chasin’ Tails, must have been exactly the right experience. The former professional poker player’s next foray into the industry – this time in the form of Roll Play, a brand new Vietnamese fast casual – hit the ground running and did the nigh impossible. Roll Play, with the help of a dedicated staff, self-order and some of the most amazing food you’ve ever seen, achieved a 5-star average rating on Yelp! their first week. And if the reviews are any indication of the capabilities of the crew at 8150 Leesburg Pike in Vienna, Virginia, that rating is going to stick.

Roll Play hits on three hot trends in fast casual: self-service, fresh & local, and a play on traditional ethnic cuisine.

“Think a Vietnamese-Chipotle, but with kiosks for ordering/customization,” their Facebook page suggests, an accurate description of how the concept approaches ordering. The menu begins with a choice of rice paper rolls, a vermicelli noodle bowl, or Banh Mi, a French baguette baked with rice flour that is the basis for the iconic (and metonymous) sandwich. Guests can customize every aspect of their item, guided by the beautifully designed kiosk interface that features crisp, nearly edible photos of the toppings and food. The kiosks are stationed directly before the prep line, giving guests direct access to the kitchen staff should they need ordering assistance or to simply ask questions about the food.

With self-order chosen to play an integral role in their operation from inception, the kiosks have proven to be a smashing success for Di Dang and partners. Contrary to commonly held misconceptions about self-service, the kiosks enable Roll Play’s staff to achieve even higher marks in customer service, and many of the common problems inherent in new restaurant openings were completely bypassed by their implementation.

Roll Play’s kiosks overlook the kitchen, giving guests instand access to the person preparing their food. Rolly Play’s employees are more than happy to stop and assist customers, resulting in raving customer service reviews.

“So far, the customers have loved the speed and accuracy of the kiosks,” Di Dang said, elaborating on the feedback he’s received from guests. “We have had much faster ticket times, more upsells and way more customer happiness than we expected!”

The sterling reviews on Yelp! echo Di’s sentiments, simultaneously gushing not only about the amazing food, but about the friendly staff and caring atmosphere as well.

Self-service gives guests control over every topping, giving them the control and speed they want, while increasing order accuracy.

“Holy Moly! Finally a Fast Casual concept that can rival Chipotle or Five Guys… I have seen a few variations of this concept while traveling the US and this one has it done perfectly. …The service is beyond anything you find in DC. The staff and owners are so friendly and genuine you want to keep coming back.” -Foodie C.

The remaining 31 reviews contributing to their unbelievable rating voice similar opinions on Roll Play’s take on fast casual, almost reading like a blue print of what new concepts need to do right:

“I love how they incorporated a kiosk system. It’s user friendly and provides beautiful pictures of the food. I wish I lived closer to eat this daily.” –Naomi K.

“This place is pretty awesome. Love the touch screen ordering and customer service, but most of all the food is delicious.” –Daniel B.

Menu boards, self-order kiosk and point of sale are all integrated, creating a seamless solution for Roll Play.

“This place makes such great food, loaded with flavor. The staff is really friendly, and I like their touch screen ordering system. It’s really where things are moving, and I prefer it personally.” –John D.

However, reviewer Carlo A. summed it up the best:

“Wonderful idea, brilliantly executed.”

Roll Play opened the week prior to Christmas in 2015, operating seven days a week and closing at 9 P.M. (8 on Sundays). If you find yourself in the area, check them out and see two industry trends poised to take off in 2016 – self-order and fresh food fast with an ethnic twist – rolled out right. Stay tuned for more Roll Play implementations; we’re sure that this isn’t the last we’ve seen from this perfectly on point concept.

Brett Duncan | Marketing
[email protected]

Kiosk News from the Industry Group and the Kiosk Manufacturer Association (KMA)

InfoComm

October 2021 Kiosk Association News

InfoComm (AVIXA) is the biggest digital signage AV show in the U.S. KMA is official media partner. See a list of exhibitors and information. We have rated this as a “green light” for safety given the safety protocols exceed the recommended CDC guidelines. October 27-29 is the date and yes we have free passes. Contact [email protected] for more info.

Our ADA and Accessibility committee is holding a general conference call later this month (28th) at 11am to discuss accessibility and self-service. There is limited space so contact us early as possible and Nicky will get back to you. Contact info is [email protected] or call 720-324-1837 (Denver MT). KMA works closely with the U.S. Access Board and has relationships with entities such as the National Federation of the Blind and the RNIB. Key resources in the past include NCR and LG.

NRF in New York in January — preparations are underway for our booth. We will be showcasing accessibility in multiple form factors and in the POS space.

News This Month

But wait, there’s more…” — the Industry Group has expanded its news coverage via Flip.It. Every month, more than 100 million people open Flipboard looking for content. It’s one of the internet’s largest referrers of traffic to publishers, behind only Google and Facebook. Sixteen magazines covering specific topics with news from all over the world. The top level link is here. Whether best digital signage, menu boards, POS, thin client technology, retail automation or ADA and Accessibility. Android and iOS app for mobile is available.

For more information contact Craig Keefner, 720-324-1837 or [email protected] or you can visit Kiosk Industry

SOURCE Kiosk Manufacturer Association

PRNewswire

APNews

 

Online Retailers Moving To Physical Stores – Bloomberg podcast

Online Companies Physical Stores

Matt Townsend, global business reporter for Bloomberg, on how digital natives like Warby Parker have recognized they need physical stores to grow and prosper. Hosted by Pimm Fox and Lisa Abramowicz.

Source: www.bloomberg.com

Nice audio podcast. Main point being online advertising is getting more and more expensive while brick & mortar is getting cheaper and cheaper. Lots of added benefits to B&M too. Examples as well. Recommended

More Information

Learn About Sponsor – Intel Corporation

Intel Kiosk Technology

Intel kiosk technology

Intel kiosk technology

We are pleased to welcome Intel as a 2 year Gold Sponsor.  James Tan, Dane and Bart head up the team.  Finding Kiosk Solutions via the Intel Marketplace is one of the GoTo sites for the kiosk industry.  For example if you goto Intel Solutions Marketplace and search for COVID you find the KMA Covid Catalog.

More from Intel

Interactive Kiosks in Action

Explore how businesses and smart cities are using interactive kiosks to enhance customer engagement and provide high-quality services.

See use cases


Self-Service Kiosk Success Stories

Register to download our guide to see real-world success stories in banking and quick-service restaurants (QSRs).

Download now


Kiosks for Quick-Service Restaurants

Self-service kiosks at quick-service restaurants (QSRs) put control and convenience in your customers’ hands.

View video


NRF 2022 Update – Health Policy – Retail Kiosk Event

From NRF Sep 13 – Retail Kiosk Event

NRF 2022 New York

NRF 2022 New York

As an exhibitor of Retail’s Big Show (the KMA Booth), we wanted to update you on a critical decision that has been made regarding your participation at the event.  After careful consideration, NRF has made the decision to require all attendees of Retail’s Big Show to be fully vaccinated for Covid-19 and to provide valid proof of vaccination prior to entry.

For purposes of this in-person event, an individual is fully vaccinated, as described currently by the Center for Disease Control (“CDC”) and/or World Health Organization (“WHO”) two weeks after their second dose in a two-dose series vaccine produced by Pfizer, Moderna, or Oxford/AstraZeneca, or two weeks after a single dose vaccine produced by Johnson & Johnson.  Fully vaccinated status also applies to completion of all doses recommended for full immunity of Sinopharm or Sinovac. For two dose series vaccines, an individual must receive the same vaccine for both doses to be fully vaccinated.

Please note- This policy extends to anyone entering the Javits Convention Center which includes Exhibitor Appointed Contractors.

Verification of vaccination status will be a part of the registration process and additional details regarding the collection of this information is forthcoming.  For the most up-to-date information, please visit the Covid-19 Policy page on our website.  Any questions related to this Covid-19 policy should be directed here.

We look forward to seeing you in New York and appreciate your continued support of the NRF.

Amazon.com builds brick-and-mortar presence with card-swiping device

Amazon Card Swipe

Amazon Card Swipe

Amazon Card Swipe

SAN FRANCISCO, Aug 13 (Reuters) – Amazon.com Inc unveiled a $10 credit-card reader and mobile app forbrick-and-mortar businesses on Wednesday, marking the lateststep by the U.S. online retailer to expand

Source: www.reuters.com

Amazon Local Register takes on Square, PayPal & NCR. 1.75% which is a remarkable rate. More than 90% of U.S. retail sales take place in physical stores..

5 Reasons an Information Kiosk is Better Than Leaflets

internet kiosk

internet kiosk

Information Kiosk

1.   Kiosks can be indoors or fully weatherproof outdoor units – leaflets don’t function well in wind and rain.   2.   A kiosk with an inviting welcome screen is a point of interest and draws …

See on www.sentios.co.uk

3D kiosk Retail – Provision Letter to Shareholders

Holographic Kiosks – Will Wishes Come True?

December 2015 – Provision announces installation of 200 kiosks;
Further, to kick off the year, in January 2016, we announced the shipment of an additional 250 kiosks for immediate installation.

Source: finance.yahoo.com

3D viewing kiosk for retail. Quarterly revenue $1M with another 250 deployed. First client Rite Aid. Looks like they are getting some traction. Curt Thornton letter.

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Voter registration kiosks coming to local universities

Voter Registration Kiosk News

New voting kiosks for the university.

voter-registration-kiosk

Click for full size — voter-registration-kiosk

Excerpt:

Published: Aug. 26, 2021 at 4:45 PM MDT
MONTGOMERY, Ala. (WSFA) – It’s a race where the only running involved is too the polls. But before lining up, voters must register. And that’s exactly the purpose of the new voter registration kiosks unveiled by Alabama Secretary of State John Merrill and Montgomery County Probate Judge JC Love.

“This project was born out of a problem we experienced during last November’s election,” said Love. “There was a large number of college students that showed up to the polls excited on Election Day…and when they went to check and discovered that they weren’t on the voter rolls.”

According to Merrill, it’s not the number of college student registering to vote that’s a problem. It’s the way they’re registering. He pointed out that many young people registered to vote through social media platforms and they weren’t actually registered.

“If you use a third-party group they may take that information and use it for another purpose independent of the purpose that was intended, which is to become a register voter or to change their registered voter information,” Merrill said.

The kiosks will be on the campuses for Auburn University at Montgomery, Faulkner University, Troy University at Montgomery, Huntington College, Trenholm State and Alabama State University. With one machine accessible on each campus, some of the universities are including voter registration education into their curriculums.

Read the full article on New voting kiosks

Disney Fast Pass Kiosks – Epcot Test Track Installed

FastPass Disney Kiosks

From Orlando Theme Park Zone and also WDWNT.com Disney Park News

Disney Epcot Kiosks All-new FastPass+ kiosks have been revealed outside of Epcot’s Test Track (TT) yesterday morning after construction walls were taken down.

When you walk up to the attraction are now met by six kiosks underneath covers between the attraction’s queue entrance and the TT Simporium.

According to WDWNT’s Chris Green, Cast Members were standing guard near the kiosks yesterday morning.

SourceWDWNT

Pictures

fastpass disney kiosk

Click for full size image

disney fastpass kiosk

Click for full size image

Other Disney Park News

Emerging Tech Brief — VR news and AR news

Disney gets personal with MyMagic+ reservations

 

Kiosk RFID News – Elatec U.S. Production Facility Ships First 100,000 RFID Units

ELATEC Kiosk RFID

kiosk rfid elatec

Click for full size — kiosk rfid elatec

August 6, 2021 — ELATEC Inc. has announced that its U.S. production facility in Palm City, Florida, has shipped its first 100,000 RFID systems as of July 30, 2021.

“The ELATEC Inc. team is proud to announce this exciting milestone for our new U.S. production facility and our customers,” said Paul Massey, CEO of ELATEC Inc.  “I am very proud of the team and honored to be part of the great things that are happening here.”

ELATEC Inc. first began production in the U.S. just one year ago in August 2020, delivering an essential expansion in their global production strategy, according to Massey.

“Each month, this new team has increased production output while maintaining our strict quality goals, continued Massey,” In fact, this past month, the team’s output exceeded the goal we had set for December 2021. This is an excellent achievement with many more to come!”

ELATEC RFID and mobile credential readers are an integral component for contactless user authentication, authorization and access control by OEMs worldwide.

More Information

Perspectives on Unattended Self-Service

Kiosk Editor Image

Etta — our Ettator In Chief

Here is a chronology of Perspectives on Self-Service. These represent the personal view of our editor-in-chief and only opinion and examination of potential situations and outcomes.

July — Kiosk manufacturer news –

Samsung announced that they are selling a kiosk now.  We knew they sold menu boards and digital menus, and digital signage for that matter.  We have two writeups. One here on Kiosk Industry and the other on LinkedIn with a bit more speculation.  Interesting decisions by Samsung.

They opted for a non-CAT credit card terminal. That can work for gorilla accounts like Home Depot or Mcdonald’s but that’s it. They call it “semi-attended” which doesn’t exist as a PCI class. An oldie goldie antibacterial coating zinc pyrithione is being used. You may remember from TV commercials for shampoo.
Kiosk Manufacturer Samsung
It certainly makes sense to expand your offering and portfolio to customers when they are considering huge spends for 75″ UHD monitors every 6 feet (and in the drive-thru lane). Maybe they will soon offer curbside and lockers.  Finally, we are a little concerned that they have named these kiosks the KMA Series. For the record, KMA has absolutely nothing to do with these units.

June 17

The latest iteration of the British Telecom internet kiosk aka Smart City DOOH Display. Looks like they gave up on transactions. What’s next for digital signage solution providers?  22Miles and Panasonic tell us. McDonalds McAI seems to be working 85% of the time.  Our big feature this month is on digital signage solutions (Go Big or Go Home). Ten different companies contributed. Pretty good crunchbase article on retail and restaurant automation.

We also now maintain a Legal News log with opinion. McDonalds and Wendys are big newsmakers this week. In addition we now have a dedicated page for Assistive Technology.

June 7

  • From Legal News
    • Apparently, we now have a fully functioning DOJ or Department of Justice.  Enforcing laws appears to be coming back into vogue.  We know of many cases the DOJ has “expressed interest”, unlike the former. The prosecution probability index (PPI) has definitely risen in the last 3 months.
    • The big mysteries at this point are how a large number of franchisees ALL violate ADA. We can understand this one or that one but 139? And then, given 50 states why would McDonald’s choose to trial biometrics in the one state that has extensive laws surrounding it. Sometimes “bad law” can be created by bringing suit in an unsympathetic district court. Winn-Dixie is a prime example of that.
    • One other trend that is noteworthy revolves around videos and specifically audio embedded. This can be an actual audio track or it could be a narration. Multiple languages. Media from Amazon, Netflix, Disney come into play. Any description of services with visuals.
  • The latest iteration of the British Telecom internet kiosk aka Smart City DOOH Display. Looks like they gave up on transactions. What’s next for digital signage solution providers?  22Miles and Panasonic tell us. McDonalds McAI seems to be working 85% of the time.  Our big feature this month is on digital signage solutions (Go Big or Go Home). Ten different companies contributed. Pretty good crunchbase article on retail and restaurant automation.

May 2021

Related News

Ordering food on a touch screen can influence choices

Touch Screen Benefits

When Chili’s ran a pilot to use table touch screens at some restaurants, dessert and appetizer orders increased.

Source: phys.org

When Chili’s ran a pilot to use table touch screens at some restaurants, dessert and appetizer orders increased.

Probation kiosk saves taxpayer dollars

TIPPECANOE COUNTY, Ind. (WLFI) — The Tippecanoe County probation department is going high-tech. Low-risk offenders are now reporting to an e…

Source: wlfi.com

Probation check-in kiosk is growing (less people going to jail?). Drug offenders and more. Unit looks like it is from KIOSK (Thinman).

Which Way Will The Unbanked Pendulum Swing? | PYMNTS.com

A little over 25 percent of the population is unbanked or underbanked, according to the last count two years ago. Is that number going up or down?

Source: www.pymnts.com

Long read but good read.  Interesting too that the banked is going down to a certain degree due to all the fee’s a bank charges now. They make it difficult and act like consumers have no choice.  I myself only use banks as secondary diversification option.

Bill pay kiosk – County installs self-service kiosks

bill pay kioskPayment Kiosks

 

The Cameron County Clerk’s office has installed self-service kiosks in Brownsville and San Benito .

Source: www.brownsvilleherald.com

The kiosks, which offer instruction in both English and Spanish, allow county residents to pay misdemeanor court fines quickly, easily and conveniently, officials said.

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Kiosk Trade Show – ISE Europe 2015

Integrated Systems Europe 2015

The gates of the Amsterdam’s RAI Exhibition Center will open on February 10th-12th.

The event was launched in 2004 to fulfill the need for a pan-European forum for the emerging markets of professional AV and electronic systems integration. The show grew quickly to become the undisputed annual marketplace for these industries – a focus not only for doing business but also for networking, education and technological innovation.

Always owned by not-for-profit trade associations, ISE has been a joint venture between InfoComm International and the Custom Electronic Design & Installation Association (CEDIA) since 2007. As well as ensuring that all proceeds from ISE are re-invested into the industry, these associations act as the cornerstone of the event’s extensive education programme, which continues to grow year-on-year.

Cool interation of curved display technology

brandtouch

Site link:  http://www.iseurope.org/

Show Summary: As in the past eight years, ISE 2015 will be held at the superb Amsterdam RAI, occupying every hall of this world-leading meeting and convention venue. The show will attract professionals from every link in the systems integration value-chain, including manufacturers, distributors, dealers, contractors and consultants. ISE also draws ever-growing numbers of end customers, from fields as diverse as education, sports, corporate facilities, hospitality and live events

Library Kiosks – BiblioTech, VIA expand digital library reach to mobile customers

Library KIosk News

SAN ANTONIO, Sept. 22, 2016 /PRNewswire/ — BiblioTech and VIA Metropolitan Transit are partnering to bring Bexar County’s all-digital public library to the traveling public with the new “Ride & Read” program. The first BiblioTech kiosk was unveiled on Wednesday, September 21, at VIA’

Source: finance.yahoo.com

Amazing how libraries and books just get stronger and stronger.  Biblio books and e-books so it is serving both groups.