Audio in High Noise Environments with AI The first unified communications product designed to leverage the full power of Conversational AI. The new AI Connect Bar combines the industry’s best microphones with a tuned, amplified speaker system into one sleek peripheral with a single USB connection to seamlessly attach to most All-in-One (AiO) touchscreen computers and kiosks. If… Read More »
Custom Configured Kiosks: Unlocking the True Potential of Self-Service Kiosks Nice article by Olea Kiosks on custom kiosks and all the details that have to be considered. Olea actually is one of the candidates for “Best Of” awards in NYC this January. Thanks to several units but specifically the Empire State Building (which Trip Advisor selected as… Read More »
Samsung Kiosk July 2024 Review — 2025 Update 2025 Update — Here’s the 2025 news for Samsung kiosk. Looks like the Super Bowl and Mr. Pickle. Grubbrr has a certain opaque quality to it. The documented ROI for example is always mentioned, but never seen. Grubbrr is strategic partner for NCR Voyix. NCR used to make kiosks but… Read More »
McDonald’s 2024 Prototype (with listeners) Kiosk Voice response promises to add new interactivity for self-service devices how do kiosks help people with speech needs? When we think of interactive kiosks, what typically comes to mind is the touch-enabled displays that are a nearly ubiquitous component of today’s self-service devices. Trained in part by the tap, pinch and swipe… Read More »
The Hidden Benefits of Self-Order Kiosks Nice video by Acrelec covering main benefits of self-order kiosks. Self-order kiosks have become a familiar sight in restaurants, offering convenience and efficiency to customers. But beyond the obvious advantages, these kiosks bring several hidden benefits that can transform operations and elevate the dining experience. Let’s uncover what makes self-order kiosks a game-changer for restaurants.… Read More »
Extending Accessibility to Kiosks and Online From McDonald’s — Accessible to Everyone – Including Online! At McDonald’s®, we believe it’s important that all our customers feel welcome and comfortable – both in our restaurants and online. That’s why we’ve improved our digital channels and technologies to make them more accessible to everyone. We aim to ensure that everyone… Read More »
Designing Accessibility into Everyday Interactions This year marks the 35th anniversary of the Americans with Disabilities Act (ADA), the landmark legislation that transformed public spaces, workplaces and digital platforms in the United States by protecting the rights of people with disabilities. This milestone is ushering in a new generation of B2B technology that is reshaping the way accessibility… Read More »
Why Kiosk Enclosure Design Matters Understanding kiosk enclosure design — The difference between a kiosk that thrives and one that fails often comes down to design. Expert kiosk designers don’t just design kiosks that work—they design kiosks that delight, inspire confidence, and deliver results. It takes years of trial and error to understand the nuances of kiosk design. Thanks… Read More »
NRF Foodservice Innovation Zone The Kiosk Association is an official sponsor for the upcoming Foodservice Innovation Zone being produced at NRF 2024. We are exhibiting in the main show at 1602 (entrance lower level). See our KMA logo on this page: Foodservice Innovation Zone | NRF 2024: Retail’s Big Show. We have a couple of free Full Conference passes if… Read More »
Toast POS — Better than Legacy POS? The latest analysis by Jordan Thaeler and Reforming Retail covering Toast POS – Bottomline — We’d estimate that at $20,000 a year a merchant could buy a competitive POS for three stores for every one store on Toast. This is very enticing to Toast’s competitors. But then again, Toast’s customers can’t add… Read More »
The Ingenico Newsletter #4 – TETRA, Android Solutions & Palm vein. Link on LinkedIn Welcome to the fourth edition of The Ingenico Newsletter. 2023 has been a busy year for Ingenico, today, we’ll have a look at what happened in the last months. We’ll talk about TETRA, Android Solutions and Palm vein. Make yourself comfortable to enjoy your… Read More »
Student Union Food Order Kiosks Nice writeup on student union restaurant kiosks. This is another project by Aramark working with Grubhub (using Elo kiosks and Ingenico POS devices.) Here is a summary: New kiosks and screens in the student union: The article reports on the recent installation of ordering kiosks and monitors in the Gertrude C. Ford Ole… Read More »
Your Pie PPOS Review We decided last night to try and challenge our current pizza place with a new one, Your Pie. On the internet they all say best pizza ever in my area so I thought “Let’s See”. Ordering and paying are the real pains in the process. I always think about the ordering and the payment… Read More »
McDonald’s Voice Order Video Nice video of prototype McDonalds Voice Order. Imagine 3 of these side by side in a NYC McDonalds. Ambient noise level in a restaurant can easily hit 80 db (Noisy Planet NIH). This prototype Kiosk ordering has 99% accuracy because a human is in the loop on every order… If interested in more info… Read More »
Predictions from The Industry Group For more than two decades, self-service technology advanced in cycles—touchscreens improved, hardware got cheaper, networks got faster, and operators layered efficiency gains on top of familiar models. That era is ending. 2026 is not about incremental improvement.It is about structural shifts already underway becoming unavoidable. This pillar article outlines where those shifts converge—and… Read More »
Where Kiosks, Digital Signage & Unattended Retail Deliver ROI We are constantly asked. “Where does self-service technology these days benefit the retailer and the customer. Self-service technology has moved far beyond simple ticketing or check-in. In 2025–2026, the strongest growth is coming from multi-modal automation ecosystems — kiosks, digital signage, vending, AI-driven POS, smart lockers, and cloud analytics.… Read More »
Kiosk Self Order with Ordering Kiosk Every week another case study for a restaurant going self-order hits my desk. While monsters like Chick-Fil-A do a test delivery site and suck all the oxygen out of the media, another small to medium business takes advantage of self-service done right. Hero Boy Sandwich in Georgia Hero Boy Sandwich Co. in… Read More »
Why Did They Introduce? Fewer Employees? Higher Sales? 1. Why did McDonald’s introduce kiosks? People wonder whether kiosks are meant to replace workers or just improve speed and accuracy. The answer usually highlights customer convenience, higher order accuracy, increased upselling, and the ability to free up staff for food prep and table service rather than just taking orders. … Read More »
Market Data Research for McDonald’s and Other Restaurants Report on restaurant market research and kiosks worldwide by Dataos (RBR). Much better than the usual internet scrapes for the Indian datamarts like Research & Markets. They actually contacted us and we provided input on McDonald’s and Burger King. Wendy’s too. Other research conpanies do not canvas people so kudos… Read More »
If The Shoe Fits, then buy it! How easy is it to find the shoe size 12 (46 EU) or larger? The answer is “It Depends” About the Writer: Christoph Nussbaumer is the CEO of REINGroup based in Austria. Alpine Kiosk boasts a diverse array of designs, each is highly adaptive and radiating elegance and sophistication. Alpine Kiosk… Read More »
McDonald’s Kiosk Provider ACRELEC We are happy to welcome Thibaud and ACRELEC as a gold sponsor of the Association. Best known for its deep involvement with McDonald’s, ACRELEC has many customers worldwide. US headquarters are in Chicago Some interesting facts are ACRELEC has over 30,000 software licenses (many at McDonald’s I hazard the guess). Interesting too is the… Read More »
FSTEC Kiosks Trade Show See us in Dallas in #1009. You will find us near TOAST, Bite, Soundhound and Panasonic– Where Restaurants and Tech Connect — Contact – email [email protected] or call me for more information. Contact info for attendees below. We’ll be showing the Olea self order restaurant kiosk and the Pyramid both running the Nanonation Self Order… Read More »
Self Service Kiosk Machine Industry News May 2024 WESTMINSTER, Colo., May 13, 2024 (APnews and PR Newswire)— This week the National Restaurant Association show in Chicago starts. Booth 5536 (near Square and Toast) will have 6 different demos from the Kiosk Manufacturer Association (KMA). See the Clover POS kiosk integrated with digital menus. Also a Square kiosk with… Read More »
Brutal Analysis of Acquisition From Retail Systems Analysis of acquisition of Revel by Shift4 — From Reforming Retail. Excerpt Mistruth #1 Shift4 offers payments and other technology to a range of industries, including restaurants. Its restaurant POS system, SkyTab, is used by operators of many large chains, including Burger King, Applebee’s and Denny’s. Huh? Here’s how Shift4’s communications will… Read More »
Self Ordering Kiosk AI Assist Interested in AI for your self ordering kiosk? Then the new Clover POS kiosk by Nanonation (and Samsung) is a must read. Included is AI Tools Setup Guide pdf. These AI Enhancements will transform your ordering kiosk experience, from crafting enticing menu descriptions to attracting more users and providing the right upsell suggestions to… Read More »
Restaurant Accessibility Works for Customers and Business Nice point — An important first step for restaurants is to consider the ADA the baseline and the bare minimum, Knackstedt said. It may be a new way of thinking for some operators. But all operators, ultimately, have the same goal: to offer great hospitality to all. Here’s a summary of the key… Read More »
Kiosk News from Kiosk Industry August 2024 FSTEC in September! Big news in amusement parks with Six Flags and Cedar. In January we hand out awards for Best of 2024/23. Submit yours today, it’s free. To submit an RFP or ask a question, email [email protected] or call 720-324-1837. Here is our calendar to schedule. EAA timelines update: June… Read More »
LG InfoComm Awards Here is LG Link LG BRINGS HOME RECORD-SETTING 15 INFOCOMM 2024 AWARDS FOR PRODUCT INNOVATION Broad range of recognition across product categories and channels underscores LG’s ability to provide customers with impactful real-world solutions LINCOLNSHIRE, Ill.. July 1, 2024 –– LG Business Solutions received a fifteen awards for product innovation at InfoComm 2024, setting a record for… Read More »
Getting Users to Use Kiosks It can be a challenging equation despite taking into all the location and situational factors. People are used to standing in line. They are not uses to seeing kiosks everywhere even though these days they are showing up everywhere. Recognition. A little like going thru drive thru at McDonalds and telling them you… Read More »
The Rise of the Restaurant Kiosk This Restaurant Kiosk Buyer’s Guide will teach you what you need to know when buying kiosks for your restaurant operation. Over the last couple of years, we’ve experienced a significant digital transformation in the quick-service restaurant (QSR) industry. It has seen the integration of technology into everyday operations. Among the most impactful… Read More »
Press Release September 2024 APNews — WESTMINSTER, Colo., Sept. 10, 2024 (SEND2PRESS NEWSWIRE) — Kiosk Manufacturer Association: FSTEC in September! This month we have added Quick Quote. Over 100 participating companies and we’ll send to appropriate ones. Kiosks and more on For Sale listings + plus super discount Chinese display quotes. Seminar 9/12 for Casinos wanting to go… Read More »
McDonald’s touchscreen kiosks were feared as job killers. Instead, something surprising happened McDonald’s touchscreen kiosks are explained as having surprising and unintended results such as “labor redistribution”. This is probably the first article for this fellow on kiosks and we are surprised he didn’t touch on robotics. All in all, it is a nice article, though. For reference, McDonald’s… Read More »
Restaurant Self Order & POS Adopted at Glacial Rate We enjoy hearing all point of views. ReformingRetail consistently berates retail and restaurants for ignoring solutions as long as they can. Latest article by Jordan Thaeler on adoption rates. Interesting to hear the historical talk and we’ll add some too. According to restaurant kiosk vendors, only 10% of QSR… Read More »
ADVANTECH Finalizes AURES Acquisition Introducing the “ADVANTECH-AURES” Brand to the Global Market TAIPEI, Taiwan – Oct 4th, 2024 – ADVANTECH (TWSE: 2395), a global leader in AIoT and artificial intelligence, announced today that it has finalized its acquisition on block shares of AURES Technologies SA, a French Company renowned for its POS and KIOSK Brands. On October 1st,… Read More »
Stats – Restaurant, POS, Kiosks, Digital Signage We all like stats and numbers, too. Generally, though, any stats for any market are 95% of the time from India + they are automatically raised 10% from last year’s report + they want $5000 for them. Generally all the wrong companies are listed, there are very pretty charts and graphs,… Read More »