Consumers now have the opportunity to customize orders and bypass the counter line through self-service kiosks and mobile apps.
Source: chronicle.augusta.com
OPEN ABOUT THREE weeks, the Aiken County McDonald’s is seeing about 60 percent of its indoor business at the kiosks, according to franchise owners.
National Restaurant Association Kiosk Trade Show Are you looking for restaurant self-service technology? Here is our main NRA page and here is floorplan #8030 at NRA show — Order station kiosks, menu boards, digital signage, POS payment options including biometrics and facial, lockers for hot or cold, EV charging, outdoor drive thru menu boards, regulatory ADA and ABA… Read More »
ACRELEC News from Around the World Maybe the most accomplished of all kiosk providers in the world is ACRELEC (and especially ACRELEC America). We actually awarded “Best of 2024” to two separate kiosk models (K27). Here is our awards page. ACRELEC might be the smartest acquisition Glory ever makes. The ACRELEC AI Voice article caught our attention. They… Read More »
Drive Thru Displays Failures McDonalds, Samsung Typically the kiosk association deals with transactional technologies but peripheral technology like drive-thru menu boards fall into the unattended self-order market. Even digital signage which is broadcasting actionable information to consumers and customers is relevant. Failures of technology are often the best teachers of how to do it right (and what to… Read More »
Restaurant Kiosk Technology Trends Spotted at The NRA Show 2018 With another successful year at the National Restaurant Association Show under our belts (our 13th!), we gathered the most talked about technology trends from the show to share – just in case you missed it… 1. Third-party delivery replacement Restaurant operators have come across many issues with… Read More »
If The Shoe Fits, then buy it! How easy is it to find the shoe size 12 (46 EU) or larger? The answer is “It Depends” About the Writer: Christoph Nussbaumer is the CEO of REINGroup based in Austria. Alpine Kiosk boasts a diverse array of designs, each is highly adaptive and radiating elegance and sophistication. Alpine Kiosk… Read More »
Restaurant Accessibility Works for Customers and Business Nice point — An important first step for restaurants is to consider the ADA the baseline and the bare minimum, Knackstedt said. It may be a new way of thinking for some operators. But all operators, ultimately, have the same goal: to offer great hospitality to all. Here’s a summary of the key… Read More »
Restaurant Kiosk ROI with Clover POS Restaurant Kiosk ROI review of three different restaurant kiosk deployments and the return on investment numbers (and dollars) including cost savings. For full article and study click here. Summary Self-ordering kiosks in restaurants: This is a white paper that analyzes the financial benefits of using self-ordering kiosks in three different types of… Read More »
The Rise of the Restaurant Kiosk This Restaurant Kiosk Buyer’s Guide will teach you what you need to know when buying kiosks for your restaurant operation. Over the last couple of years, we’ve experienced a significant digital transformation in the quick-service restaurant (QSR) industry. It has seen the integration of technology into everyday operations. Among the most impactful… Read More »
Robotic Restaurant and in this case Flippy Updated retailsystems.org news article on AI robotic restaurant news Robotic Restaurant News We just got back from NRF and AI robotic restaurant stuff was all over the show floor. Robotic pizza for example. One of our favorite aspects of AI is overhead cameras in the kitchen to monitor food preparation. Also… Read More »
POS, Payment & Point of Sale Terminal Companies The POS kiosk faces the customer. The POS terminal is generally employee-facing though double-sided is now facing customers. It is hardware and software. It is transactional but it can also be informational. Consider digital menus and messaging, for example, digital advertising and branding. Simply put — Point-of-sale (POS) systems are… Read More »
Lockers Amazon & USPS Pickup Lockers for parcel pickup and vending dispensing are surging in popularity. Apartment complexes and more. Amazon is across the 7-Eleven chain. One of the new ideas are custom solar-powered pickup lockers for residential consumers. Porch pirates are just one factor. We took a look at the space recently. What drove us to do… Read More »
Reported in Retail Automation June 2021 McDonalds AI Drive-Thru Ordering Violates Privacy Laws in Illinois and now headed to Court From EatThisNotThat Jun2021 – Editors Note: You could see this coming given the test being run in Illinois which has some of the strictest privacy laws. In Brief: McDonalds testing AI-powered drive-thru ordering at 10 restaurants in Illinois Voice Analysis… Read More »
Restaurant Self Order & POS Adopted at Glacial Rate We enjoy hearing all point of views. ReformingRetail consistently berates retail and restaurants for ignoring solutions as long as they can. Latest article by Jordan Thaeler on adoption rates. Interesting to hear the historical talk and we’ll add some too. According to restaurant kiosk vendors, only 10% of QSR… Read More »
Facial Recognition Turning Retail On Its Face Very nice writeup on Retail and Restaurant on facial recognition by Thibaud Denolle of ACRELEC America. You can contact Thibaud at his LinkedIn or by email. Summary of Facial Biometrics in Retail Technology Overview: Facial biometrics uses AI for identity verification via facial features. Real-World Applications: Brands like Steak n’ Shake… Read More »
Self Ordering Kiosk AI Assist Interested in AI for your self ordering kiosk? Then the new Clover POS kiosk by Nanonation (and Samsung) is a must read. Included is AI Tools Setup Guide pdf. These AI Enhancements will transform your ordering kiosk experience, from crafting enticing menu descriptions to attracting more users and providing the right upsell suggestions to… Read More »
In the Wild – New McDonald’s in Thornton Colorado Editors Note 12/17/2024: We have seen the “counterless” McDonalds but their latest “test” is ultra-small stores that have no inside dining, or drive thru and seem to be geared for pickup and delivery by services. Pickup lockers outside are standard. Story on QSR Magazine. Thanks to Sixteen-Nine for tip.… Read More »
McDonald’s Kiosks With Cash and Coin Test In Progress In February 2024 we did a photo tour of latest McDonald’s restaurant here in Colorado showing counterless “Kiosk-Only-Ordering”. We went back today and decided to try out the cash and coin payment option. We checked with management and it seems like the ratio of cash to credit (or mobile)… Read More »
Kiosk Industry November 2024 Self Service November 2024 Westminster, CO – November 15, 2024 Come see us in Orlando next week for IAAPA 2024 #5727. 1100 exhibitors and 40,000 attendees. Did we mention free passes? We have those too. See landing page for Code. PRnewswire Here is APNews. Our booth at IAAPA features a strong lineup of partners,… Read More »
Stats – Restaurant, POS, Kiosks, Digital Signage We all like stats and numbers, too. Generally, though, any stats for any market are 95% of the time from India + they are automatically raised 10% from last year’s report + they want $5000 for them. Generally all the wrong companies are listed, there are very pretty charts and graphs,… Read More »
Voice Order for Self-Service Kiosks Kiosk Voice response promises to add new interactivity for self-service devices how do kiosks help people with speech needs? When we think of interactive kiosks, what typically comes to mind is the touch-enabled displays that are a nearly ubiquitous component of today’s self-service devices. Trained in part by the tap, pinch and swipe… Read More »
Kiosk News from Kiosk Industry August 2024 FSTEC in September! Big news in amusement parks with Six Flags and Cedar. In January we hand out awards for Best of 2024/23. Submit yours today, it’s free. To submit an RFP or ask a question, email [email protected] or call 720-324-1837. Here is our calendar to schedule. EAA timelines update: June… Read More »
POLYTOUCH Flex 21.5 Product Spotlight Our space-saving kiosk is a revolutionary solution designed to optimize limited space while providing a seamless self-service experience. It maximizes floor space, integrates easily without sacrificing seating capacity, and offers a user-friendly interface for effortless browsing, customization, and payment. The POLYTOUCH FLEX21.5 offers an array of different models, including the slimmed down FLEX21.5… Read More »
Samsung Kiosk July 2024 Review The Samsung kiosk has been very successful in its introduction. Impervious to the usual Windows flaws and endless troublesome patch cycles. Samsung has managed to be the unit that NCR resells (via Grubbrr). TSI sells the Samsung kiosk. Several software companies have picked up and done interations of the Samsung for Clover POS… Read More »
Kiosk Self Order with Ordering Kiosk Every week another case study for a restaurant going self-order hits my desk. While monsters like Chick-Fil-A do a test delivery site and suck all the oxygen out of the media, another small to medium business takes advantage of self-service done right. Hero Boy Sandwich in Georgia Hero Boy Sandwich Co. in… Read More »
Self Service Kiosk October 2024 News from Kiosk Manufacturer Association Our kiosk industry booth at IAAPA features a strong lineup of partners WESTMINSTER, Colo., Oct. 15, 2024 (PR Newswire) — Kiosk Manufacturer Association updates for October 2024, announced. As we gear up for IAAPA in Orlando this November, we’re excited to showcase our expertise in the kiosk market.… Read More »
Robots for Food Delivery in Restaurants It’s a good time with NRA coming up to review some of the robot servers that are “flooding” the market now. Recently a feature on CBSnews and California restaurant (see link below) Key players in this emerging market include Appetronix Inc, Euphotic Labs, Home Tech Innovation Inc, Hyper Food Robotics Ltd, Kitchen… Read More »
Popeyes Rolls Out Self Order Kiosks by ACRELEC Good to see Acrelec with big win in Prague and Popeyes. And we tacked on news from KFC and the UK. As of 2021. We must admit we eat at Popeye’s. We like the Cajun chicken fingers (Chick-Fil-A is too sweet). Their drive thru is kind of wonky and sometimes… Read More »
Custom Configured Kiosks: Unlocking the True Potential of Self-Service Kiosks Nice article by Olea Kiosks on custom kiosks and all the details that have to be considered. Olea actually is one of the candidates for “Best Of” awards in NYC this January. Thanks to several units but specifically the Empire State Building (which Trip Advisor selected as… Read More »
ADVANTECH Finalizes AURES Acquisition Introducing the “ADVANTECH-AURES” Brand to the Global Market TAIPEI, Taiwan – Oct 4th, 2024 – ADVANTECH (TWSE: 2395), a global leader in AIoT and artificial intelligence, announced today that it has finalized its acquisition on block shares of AURES Technologies SA, a French Company renowned for its POS and KIOSK Brands. On October 1st,… Read More »
New Europe Kiosk Partnership Overview – Irish-headquartered Ordú, a provider of advanced online ordering systems for the food service industry, today announces a new €1.5 million investment with global kiosk manufacturer Lazenby Group. Over the next three years, this collaboration is forecasted to generate €9 million in additional revenues for Ordú. It will facilitate the expansion of Ordú’s… Read More »
ACRELEC Deploys new kiosks at Wendy’s New deployment for Wendy’s by ACRELEC America We had talked with Wendys at NRF 2022 and they told us then they were very dissatisfied with their current provider reliability and the complete lack of remote monitoring. Cheap price becomes not so cheap when the kiosks run out of receipt paper and the… Read More »
McDonald’s touchscreen kiosks were feared as job killers. Instead, something surprising happened McDonald’s touchscreen kiosks are explained as having surprising and unintended results such as “labor redistribution”. This is probably the first article for this fellow on kiosks and we are surprised he didn’t touch on robotics. All in all, it is a nice article, though. For reference, McDonald’s… Read More »
Kiosk Solutions – Frank Olea Interview Join host Kate Orara as she chats with Frank Olea, CEO of Olea Kiosks, about the future of self-service kiosk technology. Frank shares insights into implementing kiosk solutions that enhance customer engagement across industries like healthcare, hospitality, and entertainment, while offering strategies to future-proof systems against inevitable hardware and software changes. Listeners… Read More »
Restaurant Point of Sale Presentations We went to FSTEC this year in Dallas and some of the presentations are pretty interesting. Thanks to Olea Kiosks , Pyramid Computer and Nanonation Software for making this possible. Presentations Fourth Put Profit on the Menu AI for Restaurant Operations Deputy Maximize Profitability How to Leverage Technology to Prevent Expense Creep Incentivio Revolutionizing Restaurant Marketing… Read More »
