EAA 2025 Compliance with Conversational Voice AI Nice writeup by Sodaclick. Coming up at the RetailNOW show in Vegas we will have conversational AI in the booth with the AI Connect Bar. Here’s a summary of the Sodaclick article Why This Matters The European Accessibility Act (EAA) came into force on June 28, 2025, requiring digital self-service products… Read More »
Excerpt from very nice article on Fast Company covering Walmart and its IRL lab stores. Great example of inventory management and fulfillment via AI and cameras By Mark Wilson 5 minute Read When Amazon launched its first Go store in 2018, the public lined up around the block to see the future of retail: a new experience where… Read More »
Taco Bell’s Voice AI Drive-Thru: What Guests Really Want Post on HT Hospitality Technology — We haven’t seen any of these in Colorado yet. We get a lots of road noise, low-quality speaker, a low-quality microphone, and a non-native English speaker. What’s happening Taco Bell is expanding its Voice AI drive-thru rollout via Omilia, now in 890+ U.S.… Read More »
The latest report, How Restaurants Are Using AI: 2026 Data From 125,000 U.S. Locations, provides an interesting look at where restaurant operators are actually finding value from artificial intelligence. The results may surprise some people. According to data from more than 125,000 U.S. restaurant locations using Toast IQ, the most common AI use cases are: Sales and revenue… Read More »
Accesso Goes AI Accesso will showcase its AI-powered shopping preview and latest technological innovations at IAAPA Orlando 2025, with advancements featured across its Freedom, Passport, Horizon, and LoQueue platforms. The highlight is a new conversational AI system, allowing guests to place orders for food and retail through natural chat interactions. These updates aim to create a seamless, personalized,… Read More »
Audio in High Noise Environments with AI The first unified communications product designed to leverage the full power of Conversational AI. The new AI Connect Bar combines the industry’s best microphones with a tuned, amplified speaker system into one sleek peripheral with a single USB connection to seamlessly attach to most All-in-One (AiO) touchscreen computers and kiosks. If… Read More »
ChatGPT Digital Signage AI Primer – Stable Diffusion From Digital Signage blog noted writeup on Sixteen-Nine.net — read the full post. The original post is on Intuiface website — for more info contact info@kioskindustry.org Excerpt: Introduction The world of generative AI is on fire. Super-powered algorithms are writing code, crafting stories, and creating images that would challenge a Turing test. Under… Read More »
AI Conversational Chatbot Avatars New member SapientX provides A.I. Software That Gives a Voice and Intelligence to Products. AI is a very big thread throughout the media these days. Restaurants and retail in particular. Avatars for every segment of business. SapientX We Are Building the Next Generation of A.I. Voice Assistants and Avatars Current voice systems have surprisingly… Read More »
Digital Signage by Giada We are pleased to welcome Giada to our gold sponsor family. For more information contact lily@giadatech.com — Her mobile is +86 18033066318 — You can find Lily on LinkedIn. We have an article on Amazon Fresh Digital Signage Giada Introduction – Kiosk Industry — Amazon Fresh (case study) and also Giada was also awarded… Read More »
AI Kiosk Assist Enabled The AI Kiosk is already here folks — List of AI resources for self-service. AI Assist is the new norm in self-service. Your software. Your computer. No more Celerons (or as many)… AI Voice and AI Assist News We Liked! Voice shopping and employee voice assist tech by Walmart in 2025 KFC Drive Thru… Read More »
Summary of Key Points for New Drive Thru by Square 1. End-to-End Drive-Thru Integration Square for Drive-Thru is a purpose-built solution that connects order capture, kitchen operations (KDS), and customer handoff into one workflow. It is designed specifically to help Quick-Service Restaurants (QSRs) manage their highest-volume sales channel. 2. Strategic Partnerships The hardware and digital signage components were… Read More »
NAMA Los Angeles (Post-Show) + the 2024–2025 Census: growth is real, but the category is changing The NAMA show in Los Angeles is now in the books—and the 2024–2025 State of Convenience Services Census is out. Together, they confirm what operators already feel day-to-day: This is no longer “just vending.” It’s becoming a distributed network of self-service retail… Read More »
Upgrading Legacy Kiosks to Edge AI Don’t Rip and Replace: Adding 26 TOPS of AI to Legacy Kiosks for Under $200 The most expensive phrase in the self-service industry is “end of life.” AI accelerators for your PCs — This is a look at Hailo upgrade to PC. We also compare to the Giada alternative and cover Coral… Read More »
ACRELEC News from Around the World Very nice video of new Burger King drive-thru AI ordering and regional updates. Not surprising as it seems the most accomplished of all kiosk providers in the world is ACRELEC (and especially ACRELEC America). Acrelec just rebranded too. We actually awarded “Best of 2024” to two separate kiosk models (K27). Here is… Read More »
Transforming QSR Order Taking with Digital Avatar Agents Anand Muralidaran — Head – Global Growth Strategy and AI Business Development (Retail, CG and QSR). This post originally published on LinkedIn and reprinted here without change by permission. Be sure and look at the other 25 articles published by Anand. QSR industry – at the cusp of major transformation… Read More »
Predictions from The Industry Group For more than two decades, self-service technology advanced in cycles—touchscreens improved, hardware got cheaper, networks got faster, and operators layered efficiency gains on top of familiar models. That era is ending. 2026 is not about incremental improvement.It is about structural shifts already underway becoming unavoidable. This pillar article outlines where those shifts converge—and… Read More »
The Duality of AI — Advice for AI Automation Hard to believe a subject could displace Bitcoin and digital currency as the trendy subject but AI has done that. We are looking at what AI gets right and what it almost gets right. Truly self-driving cars no longer requiring human supervision and widely available are still literally decades… Read More »
Walmart Self Checkout – AI and RFiD Battle Theft Walmart‘s innovative measures to combat theft, particularly focusing on new technology being implemented at self-checkout stations. Here are the key points: ATM Technology: Walmart is introducing advanced ATM-like technology at self-checkout areas to enhance security and reduce shoplifting incidents. This system aims to monitor transactions more effectively. Impact on Shoplifting: The… Read More »
Designing Accessibility into Everyday Interactions This year marks the 35th anniversary of the Americans with Disabilities Act (ADA), the landmark legislation that transformed public spaces, workplaces and digital platforms in the United States by protecting the rights of people with disabilities. This milestone is ushering in a new generation of B2B technology that is reshaping the way accessibility… Read More »
22Miles Wins InfoComm Award Beyond the Booth: 22Miles Takes Home Top Awards at InfoComm 2025 22Miles made a powerful impact at InfoComm 2025, showcasing how digital signage can go beyond static screens to deliver connected, accessible, and immersive experiences. From real-time wayfinding to enterprise workplace solutions and ADA-compliant campus demos, our innovations sparked excitement across industries. Plus,… Read More »
Court Kiosks at Government facilities and Courthouses Court Kiosk News — AI kiosk technology powers customer service check-in kiosks at government buildings ARS Connect, the technology company behind a new, state-of-the-art AI kiosk workforce platform, partnered with Frank Mayer and Associates, Inc. on a self-service court kiosk solution aimed at courts, government facilities, and businesses. The court kiosk’s… Read More »
SiteKiosk Online introduces AI Advisor Kiosk Mode The utilization of artificial intelligence has become a reality for SiteKiosk Online. Over the past few months, a prototype of an AI-driven product advisor has been developed. This advisor offers suitable product recommendations and information by engaging users with specific questions and providing tailored responses. The fusion of artificial intelligence and… Read More »
Press release from Mastercard May 16, 2019 on Zivelo initiative to be shown at National Restaurant Show Mastercard and ZIVELO Leverage Artificial Intelligence and Voice Ordering Sonic Drive-In will be first to pilot the new innovative voice AI powered ordering and dynamic menu experience at their drive-in locations PURCHASE, NY — May 16, 2019 — Today, Mastercard announced a… Read More »
AI-in-a-Box Your very own private AI that you can ask questions and get answers, all in a tiny box! The first AI that you can talk to, and that talks back, running locally with no internet connection so your conversations and data are completely secure. No account, setup, or subscription are needed; just plug in the box and… Read More »
Conversational AI Webinar with RTN We participate in several workgroups in Restaurant Technology Group and recently participated in extended “AI Share”. We learned a lot and especially liked the AGOT talk prior to our own. Angela Diffly was the host and she is a super-connected person in the restaurants industry. The Restaurant Technology Network hosted #AI Share Groups in June & August… Read More »
Verneek Retail AI Assist Welcome to Verneek our latest Advisory Board member. Verneek’s One Quin provides enterprises with one holistic consumer-facing AI solution to accurately answer personalized questions through voice activation or text anywhere. The Verneek platform is unique in answering specific questions reliably based on dynamic enterprise data that gets automatically augmented with relevant public information. The platform’s… Read More »
Thinking about AI I am a writer. Always have been. I actually have many fans of my writing. For sure I have critics. It comes with the territory. My english teachers/professors rotated between gifted and you’ll never be a writer. Little did I know they were all wrong. I am glad I ignored all of them. This weekend… Read More »
Digital Signage Analytics and AI Analytics Nice case study by ASUS. The case study details how meldCX®, a leader in vision analytics, partnered with ASUS to deploy its AI-powered Viana™ platform in retail environments using ASUS NUC hardware. The goal was to help retailers deliver personalized, data-driven experiences by leveraging real-time insights from vision analytics, which can optimize… Read More »
AI Useful Results for Retailers Article on retailtouchpoints July 10th on AI and Retail. Quick Brief / Summary AI is coming Retailers exploring and new startups like Verneek have formed. We’ve covered Verneek and their terrific pilot they finished with Sprouts. Very successful. They include some nice data predictions — Global ecommerce sales, representing 22% of all retail… Read More »
Alexa Hospital Adoption Rate – Here’s an Alexa Idea I Actually Like While it’s hard not to roll your eyes at voice assistants getting added to every single thing in the smart home, a Los Angeles hospital is actually putting Amazon Alexa to good use. About 100 patient rooms at Cedars-Sinai will now be equipped with Amazon Echos to help patients… Read More »
AI and Kiosks Article Preview – WIP We don’t usually do this but here is the preliminary outline for our upcoming article AI and Intelligent Kiosks. Comments and suggestions are welcome. craigkeefner@pm.me We have a new columnist coming on board with market research experience and input and interviews are always helpful I. Introduction – The New Intelligence Behind… Read More »
SapientX Announces GPT-4 Powered Talking Characters For Resort Hotels November 6, 2023 – San Francisco – SapientX <https://www.voiceorder.net>, a leading supplier of AI-powered, talking characters for digital signage, today announced the first digital characters, using GPT-4, for use in resort hotel wayfinding, concierge services and food & drink ordering. The life-sized “Wynnie” character will be shown at the… Read More »
Noted on Retail Automation — Maybe “new” isn’t the most accurate word. More like emerged from Pandemic hiatus. Interesting that original iteration from Samsung and then offloaded. Skincare Kiosk AI in Retail skincare kiosk AI From Trendhunter July 2021 Editors Note: First time we have seen skin care kiosk, and with AI. Actually makes a lot of sense especially with… Read More »
22Miles Wins Two InfoComm Awards Every year, Future publications contracts with AV industry experts to evaluate products submitted by manufacturers exhibiting at InfoComm for Best of Show. Our judges are experts in the categories of products we have chosen for them to evaluate and always remain anonymous to the manufacturers. They are your peers, AV/IT managers, directors, engineers, or industry… Read More »
Voice AI Liability – Domino’s Sued Not all is smooth sailing in the world of Voice AI Chatbots for taking customer orders. Here is latest example. In another look — we went and tried out the latest Voice ordering system at our local Carl Jr’s. They tested it for awhile and then took it offline after all the… Read More »
