Visitors control a massive Rubik’s Cube through interactive kiosks and a web and mobile application
The Groovik’s Cube, featured in the Beyond Rubik’s
Cube traveling exhibit, is an interactive Rubik’s Cube that visitors can solve from the museum or from anywhere in the world via the web. The Groovik’s Cube, the largest functional Rubik’s Cube (26 feet tall), was constructed by Mike Tyka and first displayed at the 2009 Burning Man festival in Nevada. Following its popularity there, it is now being featured at Liberty Science Center in New Jersey. Ideum worked closely with Liberty Science Center to improve the interactive kiosks in the exhibit and build a new web and mobile application that allows visitors to solve the giant Rubik’s Cube.
The Groovik’s Cube is a fully functioning Rubik’s Cube which
can be solved through different interactive platforms. During Liberty Science Center’s visiting hours museum visitors can use one of three touch screen kiosks situated around the cube. Each screen has a model of the cube which they can manipulate, the moves made on the kiosks are mirrored on the Groovik’s Cube. Up to three visitors can play at any time, all collaborating to meet the same goal of solving the Groovik’s Cube.
One of the many unique features of Groovik’s Cube is that people can play with it from anywhere in the world after museum hours. Once Liberty Science Center is closed to the public, anyone can log on to their website to see a live video feed of the cube and use the web version of the 3D model to solve the cube.
Working off of the original Groovik’s Cube software, Ideum redesigned and enhanced the kiosks and created a mobile and web version which enables users to control the cube over the web. The web-based HTML5 application is fully responsive and works on a variety of iOS and Android-based devices.
The Groovik’s Cube exhibition is on display now at Liberty Science Center. You can play online games, see the cube live or control the the giant Groovik’s Cube via web or mobile devices at PlayGrooviks.org.
New York, March 31, 2023: The American National Standards Institute (ANSI) released today for public review and comment a draft of the Roadmap of Standards and Codes for Electric Vehicles at Scale developed by the Institute’s Electric Vehicles Standards Panel (EVSP). The roadmap identifies key safety, performance, and interoperability issues; notes relevant published and in-development standards; and makes recommendations to address gaps in codes and standards. This includes recommending pre-standardization research and development (R&D) where needed. It also proposes prioritized timeframes for when standardization work should occur and standards developing organizations (SDOs) or others that may be able to lead such work. Working groups have been developing the draft roadmap since a kickoff event held in June 2022.
Comments Invited by May 1, 2023
The request for comment specifically invites comments that represent critical revisions and needed clarifications on the roadmap content. Comments on the draft roadmap may be submitted to [email protected]by close of business on Monday, May 1, 2023. Use of the comment form (see below) is required to better manage and review comments. The EVSP working groups are currently on hiatus and will reconvene in May to address the comments submitted and finalize the document for publication by the end of June 2023. While all comments are welcome, the EVSP reserves the right to hold disposition of comments in reserve for a future iteration of the document if they cannot be addressed within the time available. This might include, for example, comments on the document’s organization, or issues not addressed.
The draft roadmap and related materials may be downloaded as follows:
Working Draft Roadmap of Standards and Codes for Electric Vehicles at Scale (152 page pdf file)
Instructions for Using Comment Form(pdf file)
Comment Form (required)(Excel file). When accessing the comment form, you may be prompted for credentials; just hit “Cancel” one or more times to download and open the document
Building on ANSI EVSP roadmaps developed in the 2011-14 timeframe, the draft document seeks to describe the current and desired future standardization landscape that will support and facilitate EVs at scale. The roadmap’s primary focus is on light duty, on-road plug-in electric vehicles (PEVs) that are recharged via a connection to the electrical grid, as well as the supporting charging infrastructure needed to power them. Medium and heavy-duty EVs are also covered. Topics covered include standards to address high power DC charging, storage (i.e., microgrid, distributed energy resource management systems) integrated with DC charging, vehicle grid integration, high power scalable/interoperable wireless charging, and vehicle-oriented systems. The broad target audience includes vehicle manufacturers, entities that will be installing and operating charging infrastructure; SDOs; U.S. federal, state, and municipal government agencies; electric utilities; and others.
To advance the Biden Administration’s goal for a clean energy future, the U.S. Department of Energy (DOE) Office of Energy Efficiency & Renewable Energy (EERE) Vehicle Technologies Office (VTO) issued a June 2021 lab call funding opportunity announcement. The lab call included a pillar on codes and standards with the goal to “identify and address challenges and barriers to the integration of EVs@Scale charging with the grid created by uncoordinated development of codes and standards and the rapid advances in vehicle and charging technologies.” An EVs@Scale lab consortium was formed in response with Argonne National Laboratory (ANL) as the lead lab for the codes and standards pillar supported by other national labs. The consortium committed to develop a 2022 roadmap like earlier roadmaps developed by the ANSI EVSP.
The EVs@Scale effort supports funding initiatives associated with deploying a nationwide EV charging infrastructure, including the National Electric Vehicle Infrastructure (NEVI) Formula Program, which provides $5 billion in Federal money to that end. As part of the Bipartisan Infrastructure Law, the Federal Highway Administration was directed to release a set of minimum standards and requirements for the implementation of the NEVI program. The NEVI Final Rule was issued on February 28, 2023, and appropriate references are included in the EVSP roadmap.
ANSI serves as administrator and coordinator of the U.S. private-sector voluntary standardization system. As a neutral facilitator, the Institute has a successful track record of convening stakeholders from the public and private sectors to define standardization needs for emerging technologies and to address national and global priorities. The ANSI EVSP is a cross-sector coordinating body whose objective is to foster coordination and collaboration on standardization matters among public- and private-sector stakeholders to enable the safe, mass deployment of electric vehicles and associated infrastructure in the United States with international coordination, adaptability, and engagement.
The ANSI EVSP does not develop standards. Rather, it serves as a forum for facilitating coordination among SDOs and others. ANSI’s facilitation of the EVSP is partly supported by VTO/ANL and UL Standards & Engagement.
“Standards and related conformity assessment programs have an important role to play in advancing electric vehicle technologies. ANSI invites all affected stakeholders, regardless of geographic location, to review the draft roadmap and make their views known,” said S. Joe Bhatia, ANSI president and CEO.
For more information, visit the EVSP webpage www.ansi.org/evsp or reach out to ANSI staff: Jim McCabe, senior director, standards facilitation ([email protected]; 212-642-8921), or Christine Bernat, associate director, standards facilitation ([email protected]; 212-642-8919).
About ANSI
The American National Standards Institute (ANSI) is a private non-profit organization whose mission is to enhance both the global competitiveness of U.S. business and the U.S. quality of life by promoting and facilitating voluntary consensus standards and conformity assessment systems, and safeguarding their integrity. Its membership is comprised of businesses, professional societies and trade associations, standards developers, government agencies, and consumer and labor organizations.
The Institute represents and serves the diverse interests of more than 270,000 companies and organizations and 30 million professionals worldwide. ANSI is the official U.S. representative to the International Organization for Standardization (ISO) and, via the U.S. National Committee, the International Electrotechnical Commission (IEC). For more information, visit www.ansi.org.
Toronto, ON (PRWEB) May 07, 2015 — Passenger service solutions provider Embross North America Ltd., today announced its acquisition of IBM’s Global Business Services, Travel & Transportation, kiosk business.
A global leader in self-service travel kiosks and middleware for almost 20 years, IBM has been at the forefront of passenger service kiosk solutions with more than 16,000 units delivered globally. The Toronto-based IBM business unit boasts a strong portfolio of kiosk and related solutions including market-leading Common Use Self Service (CUSS) middleware and kiosk management applications, automated passport control and its newly deployed, automated bag drop units.
Embross has been rapidly growing its market share through its differentiated approach of dynamic, flexible and design-oriented kiosk solutions. This acquisition will see the two highly-capable teams combine to deliver the next generation of self-service solutions.
“Making the travel experience simpler and more efficient through self-service automation has been a goal of our two companies for some time,” said Achilles Tzelepis, Embross CEO. “The synergy between our product portfolios and our approaches to innovation was a natural fit. Add an amazing team of people from IBM with two decades of best practice kiosk solution design and we’re very excited about what we can achieve together and the value we can deliver to our customers and partners.”
Embross continues the growth of its global footprint in 2015 with kiosk deployments in Australia, Asia and North America. The acquisition will expand its existing manufacturing base and software capability to include the IBM kiosk team and facility. A transition to a larger facility in the Toronto area is planned for 2015 to support future growth.
“Delivering great self-service solutions with the flexibility, engagement and cost effectiveness that our customers need is a vision that this team is well aligned to,” said Kelly Locker, former Self-Service Kiosk Practice Leader at IBM Canada and now General Manager of Embross North America. “This latest investment in knowledge, infrastructure and capability puts us in great position to continue delivering that vision on a global basis and build on an already rich history.”
Subsequent to the acquisition, Embross and IBM’s Global Business Services’ Travel & Transportation division will continue to work together as part of a new collaboration framework supporting existing and future customers. This collaboration will deliver a growing range of multi-channel solutions including mobile, cloud and self-service hardware and applications.
Embross will be launching its expanded product portfolio and services shortly after close along with a new European office supporting Europe, Middle East and Africa.
About Embross
Embross is a dynamic technology company developing self-service hardware and software solutions for travel, transportation and ticketing industries. With more than 20 years of solution design and deployment experience across multiple channels, the Embross team helps it’s customers improve operational capabilities, gain greater service efficiency and embrace newer and more effective technology options. http://www.embross.com
Myles Tzelepis, Embross North America Ltd., http://www.embross.com, +61 404661093, [email protected]
Article on the rumors Olo is looking for buyer. Reforming Retail delivers remarkable analysis of situation. Meanwhile the market seems to slowing. First the cautions coming from McDonalds and Wendy’s that sales are slowing significantly. McDonald’s reported a 3% decrease in revenue and a 3.6% drop in U.S. same-store sales for the first quarter of 2025, marking the second consecutive quarter of decline-worse than analysts expected.
Summary of “Olo Review – Should Toast Snap Them Up?”
The article provides a critical review of Olo, a restaurant technology company, and evaluates whether Toast-a major competitor-should consider acquiring them. Here are the key points:
Olo’s Market Position and Customer Base
Olo primarily serves large, multi-location restaurant chains, with limited penetration among independents and smaller brands.
Their customer base is segmented into quick-service brands, full-service chains, enterprise groups, multi-location brands, and a small number of independents.
Strategic Review and Board Criticism
Olo is reportedly under strategic review, possibly exploring a sale due to ongoing losses, shareholder dissatisfaction, and pending litigation.
The article criticizes Olo’s board for being insular and loyal to the CEO, Noah Glass, leading to alleged mismanagement and a lack of accountability.
The board is accused of prioritizing personal relationships and maintaining control rather than maximizing shareholder value.
Financial Performance and Management Issues
Olo is said to have underperformed compared to its public peers since its IPO, with management accused of overstating market potential and using misleading financial metrics.
The company’s growth projections are described as unrealistic, especially as digital ordering penetration has plateaued post-pandemic.
Olo’s revenue growth is inflated by commingling payment processing revenues (Olo Pay) with SaaS revenues, obscuring the true performance of its core business.
The company is criticized for excessive spending on R&D, sales and marketing, and general administration, far above industry benchmarks, without corresponding growth.
Failed Acquisitions and Strategic Missteps
Olo’s acquisition of Wisely, a marketing automation company, is highlighted as a costly misstep that failed to deliver value or meaningful integration.
The departure of major clients like Subway and Wingstop, who chose to build their own solutions, is seen as evidence of Olo’s weakening competitive position.
Potential Sale and Acquisition Scenarios
The article suggests that if Olo were put up for sale, most private equity and strategic buyers would likely bow out due to Olo’s limited total addressable market (TAM) and lack of competitive differentiation.
Toast and DoorDash are mentioned as possible acquirers, but both have reasons to hesitate: Toast prefers building its own products and lacks enterprise features, while DoorDash may be focused elsewhere.
A merger with PAR, another industry player, could offer the most shareholder value, but past attempts reportedly went nowhere due to leadership resistance.
Conclusion
The article concludes that Olo’s board and management have failed shareholders, and unless there is a major shakeup, any sale or acquisition process is likely to be fraught with ego clashes and poor outcomes.
The overall tone is highly skeptical of Olo’s leadership and future prospects, suggesting that Toast (or any buyer) would face significant challenges in extracting value from an acquisition unless fundamental changes are made.
In essence, the review argues that Olo’s problems are deeply rooted in governance and execution, making it a risky or unattractive target for Toast or other potential buyers unless there is a dramatic overhaul of leadership and strategy1.
Update May 3, 2025 — Walmart Scan & Go: Does It Really Save Time? — Walmart’s Scan & Go is a promising tool in the quest for faster, less stressful shopping. However, it’s not a cure-all. If you tend to make large, complex, or bulk shopping runs, or if you’re technology-averse, you may hit snags that erase the time savings.
Note — since we are talking Walmart, we can say “Scan and Go”. Krogers used “Scan Bag Go” (reminds me of scumbag). Yes, “Scan & Go” is a registered trademark. The trademark is owned by Walmart Apollo, LLC and is registered with the United States Patent and Trademark Office (USPTO) under Registration Number 4937019. Kroger hasn’t trademarked “Scan Bag Go”.
Other recent links
Walmart Self-Checkout March 2025 Update — covers mistaken press coverage of Sam’s Club adding Scan and Go to all its store. There is nice article on Walmart Tech blog from December 2024 about it but as usual media jumped at snappy headline.
We stopped by our friendly King Soopers off 120th today for a green matcha tea at Starbucks ($9 showed on mobile app as available) and at the front door were greeted by Scan Bag Go. City Market has installed these first two out by Boulder where we live.
Seemed pretty easy to do. We’re going to work up a grocery list and put it to the test. Vegetables, paper coupons, online coupons and anything else we can throw at it.
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Here is an earlier article on the City Market deployment where we guessed as the design and manufacture as Frank Mayer and Associates, Inc. We checked the manufacturer tag on the back and sure enough we were right.
Restaurant Kiosk ROI review of three different restaurant kiosk deployments and the return on investment numbers (and dollars) including cost savings. For full article and study click here.
Summary
Self-ordering kiosks in restaurants: This is a white paper that analyzes the financial benefits of using self-ordering kiosks in three different types of restaurants: a taqueria, a burger restaurant, and a ramen restaurant1.
Reduced labor expenses and increased sales: The study shows how the kiosks can help the restaurants save on labor costs, increase customer satisfaction, and boost sales through suggestive selling features that offer additional items to customers.
Return on investment and impact on owner’s pay: Thestudy calculates the return on investment (ROI) for each restaurant based on the initial and ongoing costs of the kiosks, the reduced labor expenses, and the increased profit from suggestive selling2. It also estimates the impact of the kiosks on the owner’s take-home pay per month and per year.
Conclusion and recommendation: The conclusion is that self-ordering kiosks are a valuable investment for restaurant owners looking to improve their financial well-being and stay competitive in the evolving hospitality industry3. It also suggests that franchise groups should consider the large-scale impact of this technology on their strategic goals and initiatives.
Quote Review
“We’ve reviewed hundreds of ROI case studies and by far this is the most detailed look, by the numbers, that we have seen for restaurant kiosk ROI and in particular Clover POS with Samsung kiosk”, said Kiosk Industry manager Craig Allen Keefner, with over 40 years experience.
Excerpt
The taqueria operates nine or ten hours a day, depending on the day of the week. They are open seven days a week, excluding holidays. Their entry level employees are paid an average of $14.24 per hour. When factoring in an 8% burden they measure their employee cost at $15.38 per hour.
To evaluate the return on investment (ROI) for the taqueria, we consider the initial investment (in this case two kiosks), the monthly costs, reduced labor expenses, and increased sales due to suggestive selling features. It also took less than seven weeks for this restaurant to make back their investment in kiosks.
INITIAL INVESTMENT: $7,720 » Weekly Costs: $38.77 (for two kiosks) » Reduced Labor Expenses: Approximately $384.50 per week » Increased Profit: Estimated weekly increase of $763.51 » ROI: Calculated as (Net Annual Benefit / Initial Investment) x 100 » ROI for taqueria: (57,697 – 2,016) / 7,720 = 747%
Nice PR by fiserv. We noticed it on PYMNTS which does great job.
Excerpt
Clover Kiosk is crafted with intuitive usability to help restaurants increase order size, streamline workflow and operations, and improve the overall customer experience.
With a 24” touch screen and 8” payment terminal plus a built-in printer, diners can browse menus at their own pace, customize items, and order and pay without having to wait in line. Differentiated from other self-ordering kiosks in the market, the low-touch Clover Kiosk offers a two-screen experience with an enterprise grade, large format display made for all-day operation.
Key Points
New Product Launch:
Fiserv has launched the Clover Kiosk, a self-service solution designed to enhance the customer experience in restaurants.
The company also introduced an enhanced 24-inch Clover Kitchen Display System to streamline kitchen operations.
Market Trends:
They note that self-service kiosks are becoming increasingly popular in the restaurant sector, driven by consumer demand for convenience and efficiency. This trend is part of a broader movement towards self-service solutions across various industries, including retail and grocery.
Benefits of Self-Service:
Self-service kiosks can improve the onsite customer experience by reducing wait times and allowing customers to place orders at their own pace.
Mark Hennin from Fiserv emphasizes that these technologies can lead to financial improvements for restaurants by optimizing operations.
Competitive Landscape:
The article mentions that other companies, such as Square, are also entering the self-service market with their own solutions, indicating a competitive environment focused on enhancing customer service through technology.
Conclusion:
Fiserv‘s new offerings reflect a significant shift in the restaurant industry towards self-service options, aiming to meet evolving consumer preferences and improve operational efficiency.
fiserve. kiosk
Clover Kiosk: self ordering for restaurants
$3,499 + $34.95/mo per device
Our all-in-one device features an enterprise-grade 24″ display, a versatile payment terminal, and a built-in printer, all with a low-touch setup.
Self ordering, optimized
Boost efficiency Free up your staff to focus on value-added tasks rather than taking orders.
Improve customer experience Let customers browse menus at their own pace and customize their orders the way they want.
Grow your average ticket size Increase restaurant revenue by promoting cross-selling and upselling options on the ordering kiosk.
Old news but worth including. Not much of a kiosk. Cheap tablet from China. No accessibility options.
Appears to be a “We have that too..” placeholder. Nothing about backend, control, metrics or anything else useful.
As of May 2025, Square has not publicly disclosed the total number of Square Kiosks deployed since its announcement in May 2024. The available information confirms that Square Kiosk was launched in May 2024 as a self-serve ordering and payment solution for quick-service restaurants, with plans to expand deployment throughout 20241345.
Square’s press releases and product pages highlight the product’s availability to all Square for Restaurants sellers and mention that early adopters and multi-location restaurants, such as Recess in Atlanta, have begun integrating the kiosks, with intentions to add more units12. However, there are no official figures or deployment statistics provided in the available sources.
In summary, while Square Kiosk is actively being rolled out and is available to restaurant operators nationwide, the company has not released specific deployment numbers as of May 202512345.
Excerpt
Square has introduced a tool to allow self-service ordering at fast food restaurants.
Square Kiosk, announced Tuesday (May 7), is a combined software, hardware and payment solution designed to work in tandem with the company’s Square for Restaurants offering and larger broader ecosystem of banking, customer engagement and business insights tools.
“For diners, using Square Kiosk is a sleek and simple experience that lets them bypass lines and easily customize their orders,” the company said in a news release.
“Guests are able to select exactly what they want, with customization options being sent directly to the kitchen, and restaurants can grow their check sizes by offering upgrades and add-ons on every order without any awkward exchanges.”
With labor costs rising, the release added, Square Kiosk lets operators reduce wait times and increase staffing in other parts of their businesses while still taking orders.
PYMNTS explored the demand for self-service among consumers in a recent interview with Brandon Barton, CEO of self-service kiosk provider Bite, which recently raised $9 million in its Series A funding round.
He said that his company, which has been focused on restaurants, was getting “more inquiries today from retail brands” than ever before.
IDP — 5pcs 49″ Android Os, indoor, wall mounted display: usd 364/piece — listed on For Sale
Lirsen — Advertising Player, All In One Computer, Touch All in One, Video Wall, Touch Screen Monitor, CCTV Monitor, LED Display, etc., ranging from 7 inch to 86 inch. Contact Ivy — [email protected]
Yaham — all types of LCD. See at ISE in Barcelona Feb 2025. VIP Code SGHZUSAS in Booth 4B150 and 8A300
AIYOS – You can see Aiyos at ISE and InfoComm. Talk to Nico. AIYOS Technology is a professional factory located in Shenzhen , which has been specialized in LCD advertising displays for more than 20 years . our main products are : digital photo frame , digital signage , all in one tablet , floor stand kiosk , also customized displays with paper / plastic / acrylic / metal cover ,
Havis Touch – Interactive Touch Whiteboards and more. Founded in 2011, Havis Touch Tech Co.,Ltd is devoted to developing and Manufacturing Interactive Flat Panel, all LCD related Display, Android EDLACertified OPS slot in PC – Product Catalog.pptx-pdf-compressed
China has become a global leader in the production and innovation of displays, touchscreens, and kiosks. The country’s manufacturing prowess, combined with its technological advancements, has positioned it at the forefront of these industries.
Displays: China is home to numerous companies specializing in LCD and LED displays. These displays are used in a variety of applications, from consumer electronics like smartphones and televisions to commercial uses such as digital signage and video walls. Companies like FUNLCD and Pro Vision Display are notable players in this field, offering a wide range of products that cater to both indoor and outdoor environments. The emphasis on high resolution, durability, and energy efficiency has made Chinese displays highly sought after worldwide.
Touchscreens: The touchscreen market in China has seen significant growth, driven by the increasing demand for interactive devices. Touchscreens are now integral to many sectors, including retail, education, healthcare, and transportation. Chinese manufacturers have been quick to adopt and innovate with technologies such as capacitive and resistive touchscreens, ensuring high sensitivity and accuracy. This has led to the widespread use of touchscreens in devices ranging from smartphones and tablets to interactive whiteboards and self-service kiosks2.
Kiosks: Touchscreen kiosks have revolutionized the way businesses interact with customers. In China, these kiosks are used in various settings, including retail stores, airports, hospitals, and government offices. They provide services such as information dissemination, ticketing, bill payment, and wayfinding. The integration of advanced features like facial recognition, QR code scanning, and contactless payment has further enhanced their functionality23. Companies like Pro Vision Display are at the forefront of this innovation, offering customizable solutions to meet the specific needs of different industries2.
Overall, China’s dominance in the display, touchscreen, and kiosk markets is a testament to its commitment to technological advancement and quality manufacturing. This has not only boosted the country’s economy but also set a high standard for global competitors.
For us the most telling news is customer dissatisfaction with self-checkout NOT being available. Scammers are brazenly attaching skimmers.
There was an article on Silicon Review touting a Reuters release on how the new AI self-checkout has been deployed to 500 stores. Sounded good, however, no such article or if it was it was modified earlier entry. The Silicon Review 07 April, 2025 Walmart’s rapid expansion of AI-powered cashier less stores to 500 locations signals a nationwide shift in retail automation that may soon become the industry norm.
Walmart Self-Checkout Scan and Go — A person pushes a shopping cart in a Sam’s Club store while another hand holds a smartphone displaying the Scan & Go app, reflecting the latest in seamless checkout convenience and Walmart self checkout news.
Walmart Tech did publish an article in January on new Scan and Go. Imagine walking out the gates freely with your cart. They didn’t provide any numbers and there are several “Wow — Look at this!” articles on their blog usually with AI used. But no numbers. Mostly Sam’s Club. Personally, going to Walmart and using my mobile phone to scan everything I intend to buy is more trouble for me since I usually buy just a few items. If I do the brunt of my shopping there I am likely in lower economic class and then I would worry about the government wanting customer data. I get paid to be paranoid though.
Sam’s Club Remodel Bruhaha
Dec 24, 2024 — First up the “new design and experience” is being modeled after the Grapevine store. Corporate Walmart did news release with the pictures of people walking thru. And for me, besides a tollway, the image also evokes the feel of an airport security checkpoint or a transit gate, where travelers pass through designated lanes with clear instructions overhead. The organized, process-driven setup is reminiscent of any environment designed for efficient, self-service flow, such as parking garage exits, subway turnstiles, or even amusement park ride entrances. The holiday decorations in the background add a retail atmosphere, but the primary impression is one of streamlined, automated entry and exit.
The retailer also plans to remodel all 600 of its existing clubs, with the newly opened Grapevine, Texas, location setting the standard for the club of the future.
Meanwhile, investments in digital tools such as Scan & Go™, Just Go exit technology and personalized, AI-driven advertising are elevating the member experience and removing friction from the shopping journey.
Meanwhile — Here are some recent updates regarding Walmart’s self-checkout systems:
Click to Contact Olea
**Reduction of Self-Checkout Stands**: Walmart has been decreasing the number of self-checkout stands in certain U.S. locations, including stores in Missouri and Ohio. This change is part of a broader strategy to enhance the shopping experience by prioritizing staffed checkout lanes. The decision is informed by customer feedback, shopping behaviors, and business needs.
**Customer Dissatisfaction**: Reports indicate that customers are frustrated due to unexpected closures of self-checkout machines, which have resulted in long lines at traditional registers. Walmart has acknowledged these concerns and is actively working to resolve them.
**Challenges with Self-Checkout Systems**: Walmart faces ongoing challenges related to self-checkout, including theft and technical glitches. Despite efforts to address these issues through technology like artificial intelligence, problems still arise.
**Mispricing Issue**: In March 2024, Walmart experienced a mispricing issue that affected 1,600 stores, leading to items being sold at incorrect prices due to a system failure. The company has taken steps to reimburse affected customers.
**Security Concerns**: There have been incidents involving skimming devices being placed on self-checkout registers, highlighting the security risks associated with these systems.
Overall, Walmart is reevaluating its use of self-checkout technology to strike a balance between efficiency, customer satisfaction, and security concerns.
What To Expect from Walmart Self-Checkout in near future?
Walmart is implementing several new technologies to enhance the shopping experience and potentially replace or complement traditional self-checkout systems:
AI-Powered Self-Checkout Kiosks: Walmart is testing more advanced AI-powered self-checkout kiosks that use computer vision and machine learning. These systems can identify products without barcodes, detect potential theft or scanning errors, and provide a more intuitive interface1.
Smart Carts: Analysts predict that Walmart might invest in smart carts similar to those used by Instacart and Amazon. These carts use AI and sensors to streamline the shopping process, potentially reducing the need for traditional checkout lanes23.
Mobile Self-Checkout Expansion: Walmart has expanded its mobile self-checkout options, allowing customers to complete their entire shopping journey using their smartphones. This technology reduces the reliance on physical checkout lanes1.
Voice-Assisted Self-Checkout: Walmart is piloting voice-assisted self-checkout kiosks in select stores, using natural language processing to guide customers through the checkout process1.
2D Barcodes: Walmart is exploring the use of 2D barcodes, which can provide detailed product information and enhance checkout efficiency. This technology could be integrated into future checkout systems2.
Hybrid Models: Walmart is testing hybrid checkout systems where employees assist customers at self-checkout machines, ensuring a smoother and more secure experience4.
In Google News Walmart Self Checkout
The article titled “Walmart Rolls Out New Security Rule“ discusses Walmart‘s latest measures to enhance security and reduce theft in its stores. Facial unlock for Members and locked-down items. No need to call a clerk. 25% of shoppers abandon their purchase when faced with locked-up items.
We want to thankKIOSK Information Systemsin Colorado for participating as a Gold sponsor for the Kiosk Association. KIOSK Information Systems is the largest focused kiosk manufacturer in the world. Standard kiosks, custom kiosks, complete software application development in-house and a wide range of warranty and services and monitoring KIOSK provides by default.
Self-Service Returns – improving the returns customer experience to meet the needs of retailers.
Loyalty Kiosks – acquire and retain loyal customers
Endless Aisle kiosks – On average, KIOSK Endless Aisle Deployers report a 1-3% boost in overall store revenues; a higher conversion rates on big ticket items, and up to a 35% lift in secondary purchases when picking up ship-to-store orders.
Bill Payment Kiosks – With over 10,000 units in the field (AT&T, Verizon, TIO…), KIOSK has an impressive track record with in-store reliability and mission-critical field service performance, supporting millions of transactions / month. Bill Payment brochure
About KIOSK Information Systems Facilities
In-house services are all-inclusive, enabling KIOSK to control total project quality and timing. The 115,000-square-foot manufacturing and development campus is 100% dedicated to self-service solution design, continuing a 25+ year business model. Services are ISO9001:2015 and ISO14001:2015 certified.
KIOSK helps organizations digitally transform by enabling automation with self-service solutions to improve the customer experience while increasing operational and cost efficiencies. With over 27 years of experience and 250,000+ kiosks deployed, KIOSK is the trusted partner of Top 100 Retailers and Fortune 500 clients; delivering proven expertise in design engineering and manufacturing, application development, integration, and comprehensive support services. We offer an innovative portfolio of kiosk solutions along with managed services and IoT capabilities to ensure a seamless user experience. Learn more at kiosk.com, 800.509.5471.
KIOSK Profile on NRF 2021
Since 1993 KIOSK has led the industry in self-service automation, facilitating digital transformation for leading nationwide retailers, enterprise, and government clients. At NRF KIOSK will be featuring fresh and innovative retail solutions to reduce costs, facilitate transactions, and enhance the digital customer journey. Retail platform categories include:
Returns Management – automated in-store returns solution (in partnership with Doddle)
Automated Checkout – touchless self-checkout solution (in partnership with UST Global)
Endless Aisle
Buy Online Pick Up in Store (BOPIS) lockers
Food and ticket self-ordering with cash and card
In-store bill payment
Temperature sensing automation
Smart signage
With over 250,000 units successfully deployed, KIOSK has deep domain expertise in both platform creation and deployment field services. IoT alerting, active remote monitoring, and sophisticated Managed Services ensure superior nationwide field performance. With 27+ years entirely dedicated to the art of self-service, KIOSK has the passion, expertise, and resources to greatly simplify your path to market.
A Web-Centric View of Accessibility With Demographic Data
We encourage accessibility. Accessible self service is the ideal for us. If we had one wish, it would be that self-service accessibility for all be treated much like safety. Seat belts and airbags benefit everyone. They are not optional for auto manufacturers. Emissions control is another. I drive a 2006 Acura TL and it would not be allowed on the road in China.
The value of a single aspect detail checklist like below is that we need 20 or 30 other ones like this, covering the different aspects of self-service, and not just a web interface on a desktop computer screen. Most of us use mobiles anyway.
We have our basic checklist, but we would like to expand those items into actions. In the kiosk and digital signage world we have to think about multiple factors
hardware (includes Mobiles)
software
Pre-deployment usability using personas.
installation
site surveys
Connectivity (good luck getting decent internet in rural?)
Ongoing service
Post deployment surveys of customers for what we got right and what we got wrong
Application flow (much like proper syntax in sentence structure. e.g. — Accessibility self-service for important is people use can everyone when easy not if.) All the checkboxes checked but good luck making sense.
When clients do their own software kiosk manufacturers are at their mercy and never see the code fyi*
Insight — with the onset of “AI Fever” there are already examples of transactional processes being needlessly confused and diverted due to AI.
Note: current website project if interested — The City of Dallas (“the City”) invites information from established vendors or providers specializing in State and Local government technology services, specifically digital agencies/companies experienced with redesign, redevelopment, maintenance and management of external / public facing websites. The project scope includes user research to review the effectiveness of current websites (both the homepage and department specific pages), development of revised architecture, design and templates; content migration; and recommendations for new service-based functionality. The City is interested in responses from those with proven experience in the website design, redesign, migration, upgrade and ongoing maintenance sector. 01- Specifications- Website Redesign and Maintenance RFI Specs Final (002)
Examples of Good WCAG Testing
Features used to enhance accessibility:
Focus on using semantic HTML for better page performance, more enhanced SEO rankings, better mobile optimizations, built-in functionality, and screen reader compatibility.
Information, structure, and relationships are conveyed programmatically in the product.
Using ARIA where HTML elements do not provide enough detail or information.
Textual equivalents are provided for all non-textual elements.
Using a mechanism to bypass blocks of content that are repeated on multiple web pages.
All forms and form elements are designed for accessibility.
Labels or instructions are provided in the product when content requires user input.
Color recognition is not required to convey information.
The visual presentation of all text and images of text in the product have a contrast ratio that meets the minimum requirements.
Focusable components in the product receive focus in an order that preserves meaning and operability.
Data tables are clearly identified for logical use.
Style sheets are not required to view content.
No multimedia elements are used.
Animation is not utilized in applications.
Ongoing accessibility initiatives include:
Review and application of updated guidelines as they are released.
Continuing assessment of application software and development processes as they relate to future guidelines.
Ongoing review, documentation and remediation of all end user applications using internal audits, development and testing processes.
Evaluate the applications with NVDA, Deque Axe Accessibility Chrome extension, WebAIM WAVE Tool, WebAIM Color Contrast Checker, Windows accessibility settings, manual keyboard checks, third party (Deque, Level Access) automated and end user testing.
Engage clients, students and users if issues are reported. We ask them to describe and or document the issue(s) found, demonstrate with assistive technology and test the results of our remediation.
Work with third party providers to review, document, remediate issues and provide detailed VPAT documentation based on WCAG 2.1 AA (and continuing to evolve based on newer versions of WCAG).
About WCAG
The most recently released version of the Web Content Accessibility Guidelines (WCAG) is WCAG 2.2. It was officially published as a W3C Recommendation on October 5, 2023, with an update released on December 12, 2024267. WCAG 2.2 adds nine new success criteria to those in WCAG 2.1 and removes one obsolete criterion (4.1.1 Parsing), aiming to improve accessibility for users with cognitive disabilities, low vision, and limited fine motor skills678.
WCAG 2.2 is now the recommended standard for web accessibility, but it does not deprecate or supersede WCAG 2.1 or 2.0. All three versions remain valid, though the W3C encourages organizations to use the most recent version—WCAG 2.2—for the greatest future applicability127.
A future major version, WCAG 3.0, is still under development and has not been released. It is expected to become a W3C standard in several years458.
Breakdown of Age Generations in the U.S. (2023-2025)
Note: that we have excluded the Jones Generation (I am in that one).
Here is a summary of the primary generational cohorts in the United States, their typical birth years, current age ranges, and their estimated share of the U.S. population:
Generation
Birth Years
Age in 2025
% of U.S. Population (2023)
Silent Generation
1928–1945
80–97
Not specified
Baby Boomers
1946–1964
61–79
73 million
Generation X
1965–1980
45–60
65 million
Millennials
1981–1996
29–44
73 million
Generation Z
1997–2012
13–28
69 million
Generation Alpha
~2013–2024
1–12
38 million
What about Disability Ratios?
Baby Boomers — 24% (65–74), 46% (75+)
Gen X — 12% (35–64); up to 36% self-report
Millenials — 8% (<35); up to 33% self-report
Gen Z — 8% (<35); 42% mental health dx
37 Million disabled or impaired total?
340 Million total population in US
Retail shoppers = 135 million
Online = 274 million
How many consumers prefer using self-service? — 77% — 80% express interest.
Total self-service user base? 110 Million
percentage of those with some form of disability? 33%
Key Details:
Millennials (born 1981–1996, ages 29–44 in 2025) are the largest generation group, making up about 21.71% of the U.S. population in 202342.
Generation Z (born 1997–2012, ages 13–28 in 2025) accounts for around 20.69% of the population47.
Baby Boomers (born 1946–1964, ages 61–79 in 2025) are the second-largest group, though their numbers are shrinking as the population ages257.
Generation Alpha (born early 2010s–2024, ages 1–12 in 2025) is the newest named generation and is said to make up a significant share of the population, with some estimates suggesting around 42.75%, though this figure may include overlap with younger Gen Z27.
Generation X (born 1965–1980, ages 45–60 in 2025) is smaller than Boomers and Millennials but will surpass Boomers in population by 2028 as the latter cohort ages57.
Note: The exact percentage for some generations (Silent, Gen X) is not specified in the latest available data, but Millennials and Gen Z together make up over 42% of the population as of 20234.
Major Disabilities and Impairments in the U.S. Population
More than 1 in 4 adults in the United States—over 70 million people—report having some type of disability, according to the latest CDC data from 2022214. The most common types of disabilities and their prevalence among U.S. adults are as follows:
Cognitive disability: Serious difficulty concentrating, remembering, or making decisions. Includes learning disabilities, intellectual disabilities, autism, ADHD, and memory loss145.
Mobility disability: Serious difficulty walking or climbing stairs. Includes conditions like arthritis, muscular dystrophy, multiple sclerosis, and spinal injuries15.
Independent living disability: Difficulty doing errands alone, such as visiting a doctor or shopping15.
Hearing disability: Deafness or serious difficulty hearing135.
Vision disability: Blindness or serious difficulty seeing even when wearing glasses135.
Self-care disability: Difficulty dressing or bathing independently1.
Additional Insights
Disability prevalence increases with age, affecting 16% of adults aged 18–44, 29% of those aged 45–64, and about 50% of individuals over 654.
Rates are higher among Black (31%) and Hispanic (30%) adults compared to white adults (24%)4.
Many adults experience more than one type of disability3.
These figures underscore the significant impact of disability across U.S. society and highlight the importance of accessibility and support for individuals with a wide range of impairments.
How many buying cycles for a Baby Boomer compared to Millenial?
Yes, Baby Boomers have fewer years left to buy cars compared to Millennials.
Life Expectancy: Most Baby Boomers (born 1946–1964) are currently between 61 and 79 years old. The average life expectancy for Boomers is around 79–88 years, depending on gender and health1356. This means the oldest Boomers may have less than a decade, and the youngest up to 20–25 years, of car-buying years left.
Current Car-Buying Patterns: Despite their age, Boomers are still very active car buyers. In fact, the 55-to-64 age group (older Boomers) is currently the most likely to buy a new car, and even those over 75 buy cars at higher rates than some younger groups24.
Generational Shift: As Boomers age into their 80s, car buying will naturally decline due to reduced mobility, health issues, and eventually, the cessation of driving1356. Millennials, being younger, have many more years ahead for car purchases.
In summary: Boomers are still strong contributors to car sales, but their remaining years for buying cars are limited compared to Millennials, who have several decades of car-buying ahead of them1256.
In Practice:
Over a typical adult lifespan, both Baby Boomers and Millennials are likely to purchase between 6 and 8 vehicles (new and used), assuming average car replacement every 7–10 years over a 50–60 year driving lifetime (from age 18 to 75+).
Millennials may buy cars at a slightly slower rate early in adulthood, but this gap closes as they age and their life circumstances converge with those of Boomers38
The global population is distributed across various age generations, each defined by birth years and shaped by demographic trends. Here is a breakdown of the world’s population by these generational cohorts, using the most recent and reliable data available.
Generational Breakdown (2025–2035)
Generation
Birth Years
Current Population Share (2025)
Projected Share (2035)
Silent Generation
Before 1946
3%
0.4%
Baby Boomers
1946–1964
13%
8%
Generation X
1965–1979
17%
14%
Millennials
1980–1994
21%
19%
Generation Z
1995–2009
23%
20%
Generation Alpha
2010–2024
23%
23%
Generation Beta
2025–2039
–
16%
Generation Beta will begin to be born in 2025 and is projected to comprise 16% of the global population by 2035, with an estimated 2.1 billion people35.
Generation Alpha (born 2010–2024) currently makes up about 23% of the world population and is projected to remain at this share through 20353.
Global Age Group Distribution (2020 Data)
Age Group
Number of People
% of Global Population
<20 years
2.6 billion
33.2%
20–39 years
2.3 billion
29.9%
40–59 years
1.8 billion
23.1%
60–79 years
918 million
11.8%
80–99 years
147 million
1.9%
100+ years
0.6 million
0.01%
As of 2020, about one-third of the global population was under 20 years old, but this proportion is expected to decline as the world ages2.
The elderly population (ages 60 and above) is growing rapidly, with those over 80 years old accounting for nearly 2% of the global population in 20202.
Demographic Trends
The median age of the world in 2025 is 30.9 years, reflecting a gradual aging of the global population1.
In 2018, the number of people over 64 years old surpassed the number of children under 5 for the first time in history, marking a significant demographic milestone4.
The share of older generations (Silent Generation, Boomers) is declining, while younger cohorts (Alpha, Beta) are growing in absolute numbers but will represent a smaller share of the total as population growth slows and life expectancy increases34.
Summary
The world population is becoming older, with a shrinking share of the youngest generations and a growing proportion of older adults.
By 2035, Generations Alpha and Beta will together represent nearly 40% of the global population, while Boomers and the Silent Generation will drop below 10% combined35.
These demographic shifts have significant implications for economies, healthcare systems, and social structures worldwide.
This overview provides a snapshot of how the world’s population is distributed across age generations and highlights the ongoing shift toward an older global demographic profile.
Visually Impaired (think Braille)
visually impaired population
Nice graphic from LinkedIn
Click for full size — A map of Europe displays the median age of populations by country for 2024, color-coded by age range. A highlighted note asks, “How can Last Mile support this aging? +2 Million accessible self service OOH Points, 1.5 Million are Parcel Lockers.”.
Drexel was chosen as the first university in the country to use the kiosk system. Although it will begin with the two kiosks promised by the foundation, the hope is to add more to Drexel’s campuses.
Expands PayPal’s Reach Into the U.S. Bill Payment Channel with More Than 10,000 Supported Billers, 65,000 Over-the-Counter Locations and 900 Operated Kiosks
The MoneyGram kiosk, showcased at NRF 2015, boasts a touchscreen with international flags. It efficiently manages services like sending and receiving money, paying bills, and card loading. Its red and white design proudly displays the MoneyGram logo and contact details.
SAN JOSE, Calif. & VANCOUVER, BC – PayPal Holdings, Inc. (Nasdaq: PYPL) and TIO Networks Corp. (TSXV: TNC), a cloud-based multi-channel bill payment processing and receivables management company, today announced a definitive agreement under which PayPal will acquire TIO for $3.35 CAD ($2.56 USD) per share in cash or an approximate $304 million CAD ($233 million USD) equity value. The purchase price represents a premium of 25.2% to TIO’s 90-trading day volume-weighted average price as of February 13, 2017, and 22.6% to the 20-trading day volume-weighted average price as of January 9, 2017, the trading day immediately preceding the date TIO entered into exclusive negotiations with PayPal.
TIO is a leading multi-channel bill payment processor in North America and processed more than $7 billion USD in consumer bill payments in fiscal 2016. TIO serves 14 million consumer bill pay accounts* and offers convenient solutions for expedited bill payment services to financially underserved consumers. The company has more than 10,000 supported billers and numerous direct relationships with billers, which enable TIO to quickly process telecom, wireless, cable and utility bill payments for TIO’s customers. Using TIO’s approximately 900 operated self-service kiosks, approximately 65,000 retail walk-in locations, and mobile and web solutions, customers can conveniently pay their bills while avoiding the service interruptions and financial penalties associated with missed payment deadlines.
Dan Schulman, President and CEO of PayPal, said, “By acquiring TIO and integrating bill payment into our global payments platform, PayPal adds another key service in our efforts to become a part of a consumer’s everyday financial life. Worldwide, more than 2 billion** people do not have affordable access to basic financial services, making it difficult and expensive for consumers to carry out basic financial tasks, including bill payment. TIO’s digital platform, and physical network of agent locations make paying bills simpler, faster, and more affordable. We are excited by the opportunity to extend this valuable service to our existing customers and welcome new billers and customers to PayPal.”
Hamed Shahbazi, Chairman and CEO of TIO, remarked, “We founded TIO to make speed and access part of the bill payment experience for the underserved, and we believe that we have created affordable products to serve the needs of all customers. Our mission fits perfectly with PayPal’s vision to democratize money. As part of the PayPal team, we believe we will accelerate our growth through expanded distribution and continue increasing access to more billers and services.”
Expected Strategic Benefits of the TIO Acquisition
Aligned with PayPal’s Vision: TIO supports PayPal’s vision of democratizing money by giving consumers more convenient and affordable ways to pay their bills.
Expands Market Opportunity: TIO accelerates PayPal’s entry into bill payments with 14 million consumer bill pay accounts*, approximately 60 million transactions processed in TIO’s fiscal 2016 and a processing network that includes more than 10,000 billers.
Upon closing of the acquisition, TIO will operate as a service within PayPal.
Financial Highlights of Acquisition
PayPal intends to fund the transaction with cash on its balance sheet. There will be no change to PayPal’s previously communicated fiscal 2017 guidance and three-year outlook based on the acquisition of TIO. For the fiscal year ended July 31, 2016, TIO generated $74.7 million CAD in revenue ($57.1 million USD) and $10.6 million CAD in adjusted EBITDA ($8.1 million USD). TIO defines EBITDA as earnings before interest, tax, depreciation and amortization and adjusted EBITDA as EBITDA plus stockbased compensation, non-recurring transaction and restructuring expenses.
Transaction Details
The acquisition is expected to close in the second half of 2017, and will be completed by way of a plan of arrangement under the Business Corporations Act (British Columbia). The completion of the transaction will be subject to the approval of at least two-thirds of the votes cast at a special meeting of TIO shareholders and optionholders present in person or represented by proxy at the meeting, by: (i) TIO shareholders; (ii) by TIO shareholders and optionholders, voting together as a single class; and (iii) a majority of the votes cast by TIO shareholders present in person or represented by proxy at the meeting, excluding for this purpose votes attached to the TIO common shares held by persons described in items (a) through (d) of Section 8.1(2) of Multilateral Instrument 61-101 – Take-Over Bids and Special Transactions.
The meeting of shareholders and optionholders is expected to take place in April, 2017. In addition to TIO securityholder approvals, the transaction is also subject to other closing conditions, including the receipt of approvals relating to TIO’s money transmitter licenses, the expiration or early termination of the applicable pre-merger waiting period under the Hart-Scott-Rodino Antitrust Improvements Act of 1976, and court approval in British Columbia, Canada.
The transaction has been approved by the boards of directors of each of TIO and PayPal, and the TIO Board recommends that TIO shareholders and optionholders vote in favor of the Arrangement. The recommendation of the TIO Board was based on the recommendation of a special committee of independent directors of TIO. The financial advisor to TIO, Raymond James Ltd., has provided a fairness opinion to the special committee and board of directors of TIO that, subject to the assumptions, limitations and qualifications set out in such fairness opinion, the consideration to be received by TIO shareholders pursuant to the plan of arrangement is fair, from a financial point of view, to the TIO shareholders.
In addition, TIO shareholders, directors and officers, including funds managed by Core Innovation Capital, Napier Park Financial Partners, Edison Partners, Inter-Atlantic Advisors and Inductive Capital, representing approximately 50.4% of the issued and outstanding common shares have agreed to vote their shares in favor of the transaction. The transaction includes customary deal protection provisions, including non-solicitation of an alternative transaction and a termination fee payable to PayPal under certain circumstances.
Further information regarding the transaction will be contained in the management information circular which is expected to be mailed to TIO shareholders in March in connection with the special meeting of TIO shareholders to be held to consider the transaction. Copies of the definitive agreement and the management information circular will also be available under TIO’s SEDAR profile at www.sedar.com. In addition, free copies of the documents may be obtained from TIO’s investor relations website at http://corporate.tionetworks.com/ or by contacting TIO investor relations at [email protected]. All TIO shareholders are urged to read the management information circular as it will contain additional important information concerning the transaction.
Advisors
Perella Weinberg Partners LP is acting as financial adviser to PayPal, and Sidley Austin LLP and Blake, Cassells & Graydon LLP are acting as legal advisers on the transaction. Raymond James Ltd. is acting as financial adviser to TIO, and Davies Ward Phillips & Vineberg LLP, and Fasken Martineau DuMoulin LLP and Morrison & Foerster LLP, are acting as legal advisers for the TIO Special Committee and TIO, respectively.
NOTES:
$1 CAD = $0.764 USD
* Consumer bill pay accounts represent the total number of accounts between consumers and billers. A consumer may have a relationship with more than one biller and may have more than one account.
** Source: World Bank Global Findex 2014.
About PayPal
Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (Nasdaq: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s nearly 200 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies. For more information on PayPal, visit https://www.paypal.com/about. For PYPL financial information, visit https://investor.PayPal-corp.com.
About TIO Networks
TIO is a cloud-based multi-channel bill payment processing and receivables management provider, serving the largest telecom, wireless, cable, and utility bill issuers in North America. TIO integrates with the back office of billing systems to accept, validate, and collect payments via self-service kiosk, retail walk-in, mobile, and web solutions. With approximately 60 million transactions processed in fiscal 2016 and a processing network that serves more than 10,000 billers, TIO symbolizes fast, convenient, and secure access to expedited bill payment services.
Neither TSX Venture Exchange nor its Regulation Services Provider (as that term is defined in policies of the TSX Venture Exchange) accepts responsibility for the adequacy or accuracy of this release.
In 2024 You can find us in Booth 5536 in the North Building, Here is our portal page.
NRA is our next show (May in Chicago). Visit our NRA page. We’ll be in the Tech Pavilion in booth 6475. If you are interested in a free pass, would like to meet or just reconnecting, drop me an email or call (720-324-1837). We will also be holding Kiosk Association ADA and Accessibility meeting and dinner Sunday night.
Click for full size
At the show and booth we will have around 10+ companies represented. We’ll have tablet kiosks from imageHolders and countertop from Pyramid doing Storm Interface accessibility demo. Also an outdoor capable portable digital signage A-Frame. Pitney Bowes will be in the booth to talk service, installation and monitoring for your self-service devices.
Note from Craig:
We’ll be exhibiting in Chicago May 20th-23rd at the National Restaurant Show and if you are considering attending we can offer you a free customer invite pass as thanks for stopping by in NY. Our booth is in the Tech Pavilion again (6475). If you are interested in a free pass or just reconnecting drop me an email or call (720-324-1837).
We’ll have 10 or so solutions we’ll be demonstrating (we have a larger 10×20). Kiosks, tablets, menu boards, service/installation and accessibility. Information on the show is best viewed on the NRA site here.
Accessibility and Conversational AI Voice assisted self order are featured.
Self-Order with Accessibility by Storm Interface (Pyramid Kiosks)
assistive tech swair storm
Self-order systems are utilizing the AudioPad from Storm Interface. Major users include Mcdonald’s, Southwest Airlines, and Marriott.
Nicky Shaw, the US Managing Director, will be in the KMA booth so stop by and speak with her.
Storm in Mcdonald’s News
Follow Up 10/18 — from Wall Street Journal
The technology will be added to all existing kiosks in company-owned restaurants in California, and 25% of existing kiosks in other U.S. states. [company-owned restaurants]
McDonald’s only operates around 5% of its roughly 14,000 U.S. restaurants, the company said. The rest are run by franchisees.
The company said it would add the new accessibility function to all new kiosks installed in any U.S. restaurant after July 1, including those sold to franchised restaurants.
imageHOLDERS is very well-known in Europe and has opened offices and manufacturing capability in the U.S. Elevating your customers’ digital experience with best-in-class kiosk solutions. imageHOLDERS design and build innovative business solutions, making technology more accessible.
SapientX We Are Building the Next Generation of Conversational AI Voice Assistants and Conversational Avatars
Current voice systems have surprisingly poor accuracy. Our patent pending system is up to 99% accurate!
We speak 40 languages and dialects allowing us to serve 5.5 billion potential users.
Our conversational interface needs no user training, functions with or without the internet and will never sell sensitive user data.
Note that these will demo the self-order app in conjunction with AudioPad accessibility as well.
Too often kiosk service or Point-Of-Sale service, installation, training, and logistics are an afterthought or just another wrap-up detail. For long-running projects it is crucial. For pilots, it is crucial. The kiosk association is happy to introduce Pitney Bowes as one of our Gold sponsors. They will have multiple people at the upcoming National Restaurant Association tradeshow and if you want to meet with them there send a note to [email protected] — if you need a pass we can help too.
Service Delivery Innovation: Smart, strategic support solutions for your clients and technology
By partnering with Service Delivery Innovation by Pitney Bowes, companies can streamline operations, deploy new capabilities, scale, and accelerate growth. Pitney Bowes has the experience, expertise and service infrastructure to help her plan strategically, act quickly and compete effectively.
Real Life Case Study – Complete case study on customer order kiosks’ positive impact on a relatively small retail shop. Most of us like to think in terms of 14,000 kiosks at Mcdonald’s and relegate small businesses to the footnotes. It’s a challenge aggregating tens of thousands of SMBs literally and dealing with an overall number literally 3X the number of Mcdonald’s. This is a small bubble tea shop in Kansas City and they have been killing it with 100-200+ orders a day through their kiosks.
Proudly serving as Chairperson of the KMA Accessibility Committee!
Pete Thompson
A commercially minded engineer who has the ability to communicate confidently at every level and the technical knowledge and organizational skills to ensure that projects are delivered on time and on budget.
Pete Thompson
Vice President of Sales | imageHOLDERS | North America Book a meeting with me
M: +1 (778) 222 5694
T: +1 (604) 475 7776
E: [email protected]
W: imageHOLDERS
A: Unit 105 -84 North Bend Street, Coquitlam BC Canada V3K 6H1 LinkedIn
Making the most of the NRA show by Toastab — To help save yourself time during the show, do some research beforehand. You can find the exhibit floor plan here, a complete exhibitor list here, and the schedule here.
KioWare has released a new version of KioWare for Android out (3.12) and it has a few great new features worth sharing.
A new “Guided Setup” tool which allows new or existing users to configure KioWare by answering a few quick questions.
Support for automatic actions. Kioware can now enable automatic log ins, redirects, session ends, or automatically run scripts when a specific URL is used.
Easier method for provisioning
Support multiple start page URLs.
KioWare can now wait for a WIFI connection before booting.
Add KioCall Video Conferencing to your KioWare for Android Kiosks
KioWare for Android (version 3.11 and newer) support KioCall Video Conferencing Kiosks. KioCall is available as an annual subscription and allows for queue calling, kiosk to kiosk calling, and group calling.
Licensing KioWare for Android
A license is needed for each deployed kiosk running KioWare for Android. Quantity pricing is available. Annual support and maintenance is recommended and current support is required in order to upgrade. View a full description of features for this and other versions of the KioWare product line.
All of these products are available as a free trial download. Existing clients have the ability to upgrade.
KioWare has been providing OS, desktop, and browser lockdown security for the kiosk and self-service industry since 2001 and Android software since 2012.
New product by Elo for Linux – I-Series Slate Linux Debian 10. Complete with a brilliant 15.6-inch Full HD interactive display, Linux Debian 10 OS and Rockchip processor, the I-Series Slate delivers a stunning design,
enhanced durability, increased touch accuracy and brilliant display clarity. Has an option POE adapter as well to eliminate the brick.
With decades of development and customizations made to support global enterprise customers, Elo’s Linux-based platform offers Linux device drivers, uniform SDKs, a constantly growing set of tools and an expansive lineup across sizes and form factors.
Other Announcements
Be advised that the PayPoint and PayPoint Pro for Android are being discontinued and will be replaced by the new EloPOS™ for Android product line including the EloPOS Z10, EloPOS Z20 and EloPOS Z30. Explore the values and differences between the models in the info sheet.
Be advised that Intel has discontinued the J4125 CPU included in the EloPOS Celeron models. As a result, the affected models will be discontinued and transitioned to Intel’s G4900T Coffee Lake Celeron processor. While we work to minimize product changes, they are needed from time to time. When this occurs, we try to offer a suitable replacement product with equal or better specifications. Please view the PMB 783 for more information.
Nice April Fools poke by Bart Foster on LinkedIn proclaiming thousands of deployments of SoloHealth vision screening units. Solohealth was (and still sort of is) a super major project, and there are lots of stories around the project. Included is one from the 2008 KioskCom Expo and Digital Signage Show in Vegas. We worked on the kiosk (original engineering, design and manufacture) while at Kiosk Information Systems. The software initially was done by Netkey. Shortly after the award, Netkey was able to point to this project and sell itself for a pretty penny to NCR (Dusty Lutz managed) before eventually vanishing. Here is old NCR page, datasheet and 2009 press release. It should be mentioned that Dell played a big role in this project. Not sure how downstream that played with NCR.
The vision kiosks check near and distance visual acuity, educate people on the important of eye health, and if necessary, suggest nearby eye doctors where a comprehensive eye exam can be administered.
APRIL FOOLS! ⚡️🎉
Believe it or not, this picture was taken in April of 2008 — 15 yrs ago. Despite having the right technology, the right regulatory approvals, the right team, and the right partners, the vision kiosk didn’t scale. As the Founder & CEO of SoloHealth, I was devastated and felt like a failure. 👎🏻
What I believed was “inevitable” was met with resistance from powerful associations, representing independent eye doctors, who worried the kiosks were going to replace them.
Instead of giving up, SoloHealth (now Pursuant Health) kept pushing. We added blood pressure, body mass index, and a series of health risk assessments; creating the SoloHealth Station. Eventually we scaled nationwide.
For all the innovators trying to bring disruptive technology to market, keep pushing and “Accelerate the Inevitable” 🚀
Lessons Learned
There is no substitute when dealing with a very complex project for using an extremely competent engineering and design company (in this case Kiosk Information Systems).
Back Stories from KioskCom (feel free to send us your own)
Click for full size — vision screening kiosks Solohealth
Craig Keefner – one of my favorite stories is the Awards competition and Solohealth. The company I worked (Kiosk Information Systems) for did the initial engineering, design and manufacture. We entered the Solohealth unit in the competition for Best of Show. It was 30 minutes before the judges were due to stop by and one of the LCDs inside failed. The eye diagnosis mech was actually two LCDs, one external and one internal which is really cool. Anyway, I needed a 17″ Dell LCD and needed it badly. I scanned the show floor and spotted one unattached on the Eloutouch/SITA counter with nobody around. I grabbed it, left a short note, and ran to the booth where we furiously installed it and 30 seconds after we finished — the judges showed up. Bart Foster was ecstatic. We won first place…
Original RFP excerpt
SoloHealth LLC (“SoloHealth™”), is an early stage company positioned to capitalize on the growing consumer preference for self-directed health care services. SoloHealth™ is commercializing technology originally developed within Ciba Vision, a Novartis company. SoloHealth’s inaugural product, EyeSite™, is an interactive kiosk that provides a free customized vision report and then directs consumers to an eye care professional nearby. For more information about SoloHealth, please visit www.solo-health.com.
SoloHealth invites your company (“you” or “your” or “Candidate”) to participate in a Request-for-Proposal (“RFP”) for Kiosk manufacturing services to SoloHealth and its affiliated companies (see Appendix “A” for affiliate definition).
SoloHealth wishes to engage suppliers to partner with to manufacturing the EyeSite™ product line of kiosks (“EyeSite” Gen 4.0) for the U.S. and potential for global distribution. These kiosks will be placed in across the nation starting in one geography and placed in multiple classes of trade (i.e. mass merchandiser, malls, drug store, hospital, etc.). A staggered national geographic rollout of kiosks is initially anticipated. The kiosks will incorporate software developed by Netkey, remotely monitored and control via the Netkey platform and networked via Netkey’s manager software platform.
Information necessary for you to review and respond to this RFP is provided below.
Comments
Alex Richardson — Thx Craig-a fun project with Bart–a true visionary. A lot of smart people in NYC and Silicon Valley work on fixing “small” problems. This Self Service Vision Solution attacked a “big” problem in the eye care marketplace.
McDonalds kiosk 2001 Kiosk Information Systems Denver
Robert Ventresca — Hi Craig – all is well here, hope same for you. Bart notes that the Solohealth vision screening kiosk program had all the right management, components and partners. Looking back on some of the other projects we at Netkey (and others in the industry) were involved in during that time, it’s pretty clear that many of the kiosk initiatives that didn’t take off were likely just a bit ahead of their time in the pre-smartphone age. If you think of a kiosk as a publicly-accessible, multi-user app (detached from a phone), folks are much more familiar with the self-service workflow paradigm to accomplish a task today than in the early 2000’s. Not to say there weren’t successful kiosk projects then, it just wasn’t as widespread as expected. I used a kiosk at Mcdonald’s today to order my Filet-O-Fish for lunch on Good Friday. That would have been unheard of in a high-volume fast-food restaurant in 2008!
Videos
Press Release
ATLANTA – April 29, 2008 – At the recent KioskCom Self Service Expo in Las Vegas, SoloHealth walked away a clear winner in the eyes of the self-service industry. They achieved an admirable “hat trick” of awards, being recognized by industry judges for the Best Healthcare Deployment, Best New Innovation, and Best in Show Awards for their self-service vision-testing kiosk. These awards are judged by a team of 12 seasoned deployers from Amtrak to Wal-Mart, and are scrutinized very carefully in terms of business model concept, application software, and kiosk hardware design and performance.
“We were very pleased, but not at all surprised, to see SoloHealth’s EyeSite kiosk so enthusiastically recognized at this event, said Tom Weaver, CMO for KIOSK Information Systems (manufacturer of EyeSite). KIOSK sees literally hundreds of new self-service applications, and this one is definitely a stand-out on many levels. The application is clearly compelling, valuable, and intuitive to consumers positioning it for very quick adoption and high usage rates. Further, SoloHealth has executed a textbook example of ROI acceleration by coupling strategic digital signage advertising with their primary interactive consumer application.”
Utilizing a third overhead digital signage screen, the kiosk draws consumers with informative video, attract loops, and in-store offers from participating vision care ad sponsors. A laser printer incorporated into the kiosk provides consumers with their customized test results, a call to action for booking an eye care appointment, and printed coupons for vision care products. “Incorporating these application elements that provide immediate consumer value ensure an attractive return for advertisers and sponsors, and ultimately the retail placement location,” said Bart Foster, CEO and Founder for SoloHealth. “Aside from the primary goals of educating consumers on the importance of eye health and encouraging regular exams, SoloHealth has answered the underlying demand of incorporating quick ROI for everyone involved in a given deployment location.”
Evidently SoloHealth investors agree on the profit viability of this model, having just granted an additional $1.8M in seed funding to the Atlanta based company. “It’s an exciting time for SoloHeath, receiving such strong endorsements from investors, retailers, consumers, and now self-service industry experts,” added Foster.
About Bart
I am the founder of BusinessOutside and Managing Director of Sanitas Advisors. We partner with companies striving to create elite teams & maximize performance. We also create unique and customized retreats for Corporate Executives, YPO Forums, Board of Directors, Family Offices, etc.
I have experience leading public and private companies in the U.S. and Europe, both as an entrepreneur and intrapreneur; with a focus on innovation at the intersection of: consumer, technology & retail.
I work to bridge the gap between large multinational companies that want to be more innovative, and early-stage ventures that need the resources, capital and expertise of the large corporations.
While working at Novartis I was recognized as the Entrepreneur of the Year for developing a new business venture, which became SoloHealth (now Pursuant Health).
Prior to working at Novartis I was a Director for Peachtree Network, a successful Internet start-up based in Montreal, Canada. While there, the Company had an IPO on the Canadian Venture Exchange. I began my career with Kellogg’s in consumer marketing and sales.
I am a Father, Husband, IRONMAN Triathlete, Florida Gator and active in Young Presidents Organization (YPO). My wife Aly and I have two kids and I enjoy all things outdoors: Hiking, Cycling, backcountry skiing, open water swimming.
So What About These Days?
From Pursuant Health — With a network of over 4,600 health kiosks located in high-traffic retail pharmacies throughout the country, we enable people to regularly check in with their health when it is convenient for them. Our kiosks are HIPAA-Compliant, FDA-Cleared Class II Medical Devices that provide free biometric screenings and clinically-valid health assessments to help people understand personal health risks and track metrics over time.
Elo Summer promo + Introducing 2770L 70-Series Touchmonitors
Editors Note: Good breakout of Elo product solutions including their “stands”. Elo has the deserved reputation for being the leader in touch screen and nice to get a summer discount.
Starting July 1st, get instant rebate discounts on popular Elo touchscreen monitors, touchscreen computers, touchscreen signage and open frame touch displays that are in stock now and available for quick shipping.
Inventory can change in an instant. Place your orders now through your preferred distributor or contact us at [email protected] or by phone at 844-356-3548 to explore our full list of in-stock skus.
Instant rebates are available 7/1/2023 – 9/30/2023 for all products except touchscreen signage. Touchscreen signage instant rebates are available 7/1/2023 – 12/31/2023. Elo Elite members can combine their partner discounts with instant rebate discounts for more savings. Promo discounts cannot be applied to orders with special pricing.
To learn more about Elo, visit our website or contact our sales team today by calling 844-356-3548 or by email at [email protected].
Introducing 2770L 70-Series Touchmonitors
The new 70-Series Full HD touchscreen monitors, deliver commercial-grade, feature-rich platforms available in 22-, 24- and 27-inch in black and white. With a durable, energy efficient touchscreen, flexible kickstand, universal VESA mount and low blue light and flicker free features, the 70-Series is built to support continuous public use. Here’s the direct link to product page on Elo.
Part numbers
Marketing description
E510644
Elo 2770L 27-inch wide LCD Monitor, Full HD, Projected Capacitive 10-touch, USB Controller, Clear, Zero-bezel, Collapsible Stand, VGA, DP and HDMI video interface, Black, Worldwide
E511602
Elo 2770L 27-inch wide LCD Monitor, Full HD, Projected Capacitive 10-touch, USB Controller, Anti-glare, Zero-bezel, Collapsible Stand, VGA, DP and HDMI video interface, Black, Worldwide
E266381
Elo 2770L 27-inch wide LCD Monitor, Full HD, Projected Capacitive 10-touch, USB Controller, Anti-glare, Zero-bezel, Collapsible Stand, VGA, DP and HDMI video interface, White, Worldwide
To learn more about Elo, visit our website or contact our sales team today by calling 844-356-3548 or by email at [email protected].
VIDEOS
Case Study – Crazy Bowls & Wraps Self-Order Kiosk featuring Elo I-Series touchscreen computers and Bite Software. Crazy Bowls & Wraps reports improved order accuracy, a 38% increase in average check, and enhanced customer satisfaction.
640 x 480 60Hz
640 x 400 70Hz
720 x 400 70Hz
800 x 500 60Hz
800 x 600 56, 60Hz
1024 x 768 60Hz
1280 x 720 @ 58Hz, 60Hz
1280 x 800 60Hz
1280 x 1024 60Hz
1366 x 768 60Hz, 60Hz RB
1440 x 900 60Hz, 60Hz RB
1680 x 1050 60Hz, 60Hz RB
1920 x 1080 50 60Hz
Viewing Angle
Horizontal: ±89° or 178° total / Vertical: ±89° or 178° total
Number of Colors
16.7 million
Brightness (typical)
LCD Panel: 300 nits
TouchPro PCAP: 270 nits
Response Time-total (typical)
14 msec
Contrast Ratio
1000:1
Touch Interface
USB
Surface Treatment
Clear or Anti-glare
On Screen Display
Accessible through touch OSD, and press Menu button to pop up touch OSD diagram.
Controls: Menu, Power
Settings: Brightness, Contrast, Video Priority, Clock, Phase, H-position, V-position, Auto-Adjust, Color Temperature, Low Blue Light, Volume, Mute, Audio Source Select, Line-in/Headphone Out OSD Timeout, OSD Language, Aspect Ratio, Sharpness, Touch on Sleep mode ON/OFF, Power LED ON/OFF, Recall Defaults
Languages: English, French, Italian, German, Spanish, Simplified Chinese, Traditional Chinese, Japanese
Lockouts: OSD, Power
I/O Ports
AC Input (IEC60320 C6)
Audio in/out
VGA
HDMI
DisplayPort
USB 2.0 Type B
2x USB 2.0 Type A
Speakers
Two x 2W internal speakers
Video
VGA (Female DB-15 connector)
HDMI (receptacle type A)
DisplayPort
Input Video Frequency
Horizontal: 30 – 82KHz
Vertical: 50 – 75Hz
Power
AC power input connector: (IEC 60320 C6)
AC input voltage range: 100-240VAC, 50/60Hz
Power Consumption (Typical)
Only display and touch function available:
ON (Default – 80% Brightness): 16.5 W
ON (Typical – 100% Brightness): 19 W
SLEEP: 0.5 W
OFF: 0.16 W
Monitor Dimensions (without Stand)
24.65″ x 14.68″ x 1.72″ / 626.2 mm x 372.8 mm x 43.8 mm
Shipping Box Dimensions
27.68″ x 5.35″ x 19.25″ / 703 mm x 136 mm x 489 mm
Weight (Unpackaged)
13.89 lbs / 6.3 kg
Weight (Packaged)
20.83 lbs / 9.45 kg
Operating Temperature
0°C to 40°C / 32°F to 104°F
Storage Temperature
-20°C to 60°C / -4°F to 140°F
Humidity
Operating: 20% to 80%; Storage: 10% to 95% (38.7℃ max wet bulb temperature)
MTBF
50,000 hours demonstrated
Mounting Options
VESA 4-hole 100mm mounting interface on rear of unit
Other Features
Energy Star 8.0
TUV Rheinland (Flicker Free)
TUV Rheinland (Low Blue Light)
Power collection function via DDCCI
Warranty
3-year
Extended Service Options
4 year warranty coverage – Elo P/N: E898247
5 year warranty coverage – Elo P/N: E898449
3 year warranty coverage + AUR – Elo P/N: E898648
4 year warranty coverage + AUR – Elo P/N: E894921
5 year warranty coverage + AUR – Elo P/N: E895125
Regulatory approvals and declarations
Argentina AR certificate
Canada CUL, IC
China CCC
Europe CE
United Kingdom UKCA
Korea KCC
Taiwan BSMI
United States FCC, UL
Japan VCCI, PSE
International CB
Australia RCM
Russia EAC
Mexico CoC
RoHS, China RoHS, WEEE, REACH
India BIS
Impact Protection
IK07
What’s in the Box
2770L Touchmonitor
Quick Install Guide
HDMI cable
Touch USB cable
NA Power cable
EU Power cable
EEI Label (EU)
2x EEI Label (UK)
2x Replace foot cover
5x Cable tie
TDS TOUCH Embedded Industrial Touchscreen Monitor with Resistive Touchscreen
After two years of research and developments, TDS TOUCH breaks through the limitations of traditional resistive technology, proudly introduces its new series TDS37, an embedded touchscreen monitor designed for industrial application, which innovatively integrated the resistive touchscreen into the flat front frame structure. It is an ideal solution for customers who have high requirement for touch accuracy with flat appearance need,Suitable for applications in complex environments. Email [email protected] for pricing. Available now.
Resistive touch technology is a type of touch-controlled device that is made of two or more transparent layers comprised of electrically resistive material that face each other. There’s a layer of air or gas separating these two layers. As a result, touching the interface presses the layers so that one layer senses the voltage of the other layer. Here are some advantages of resistive touchscreens:
Resistive touchscreens offer an unparalleled level of durability. Manufacturing companies, restaurants and retailers often prefer them over other types of touchscreens for this very reason. With their durable construction, resistive touchscreens can withstand moisture and stress without succumbing to damage
You can control a resistive touchscreen using a stylus or while wearing gloves. Most capacitive touchscreens only register commands performed with a bare finger (or a special capacitive stylus). If you use a stylus or a gloved finger to tap the interface, the capacitive touchscreen won’t respond to your command. Resistive touchscreens register and respond to all forms of input, though. You can control them with a bare finger, a gloved finger, a stylus or pretty much any other object
Resistive touchscreens are highly responsive. Although they require greater pressure to trigger touch commands than capacitive touchscreens, they will respond almost immediately
Resistive touchscreens are widely recognized for their fast response times
They are simple to interface with mobile phones, tablets etc3
Examples of Resistive touchscreen technology would be the outdoor Redbox DVD Rental units for example.
Click for full size — redbox dvd rental outdoor. Note the old school screen protector. I sure hope that isn’t a swipe reader!
[Editors note — marquee image by Elo who is arguably largest provider of all types and size of touchscreens for any and all markets. The new kids on the block are the Microtouch bunch which has been resurrected as a brand by a group of ex-Elo people. High quality and low cost is their pitch.]
The interactive screen or touchscreen monitor display is the primary interface for self-service kiosks. At one time it was considered fully optional, now it is pretty much a given (though some keyboard apps still exist).
Many providers will tell you that they are the biggest providers. In our opinion the largest are “glass providers” are BOE in China as also LG and Samsung (though they buy glass from BOE). You can see touchscreens extremely low priced from China. 98% use the glass above.
The top touch technologies are projected capacitance, analog resistive, surface capacitive, infrared (IR), and surface acoustic wave (SAW). However, SAW, projected capacitive and analog resistive make up 90% of the total market. In 2019 we added contactless touchscreens. There are also several options for purchasing the touch overlay separately and applying to a display. This is a common solution for larger touchscreens using IR for example. TSI Displays is one of those suppliers.
Here are some of the variations on touchscreen monitors
Open frame — these are integrated into a kiosk
Desktop — these have the bezel and usually attach via mount in rear of panel
Both of those come in “AIO” configuration which means embedded computer either Android or Windows (can be Linux).
Size classes
the 19 4:3 used to be the standard (aka most economical)
Now its the 22 or 24
For larger wayfinding they will be between 32 and 55
In classrooms and exotics they are 75 to 85
Decide if portrait or landscape.
New technologies such as curved touch hasn’t really taken off
In 2024 Pyramid introduced the first transparent OLED touchscreen for fast casual ordering
Touchscreen Monitor Providers
Elo — product portfolio includes a most popular selection of interactive touchscreen displays from 7-65 inches, all-in-one touchscreen computers, OEM touchscreens and touchscreen controllers and touchscreen monitors.
has been the most widely used touch technology. Indestructible and works under maximum conditions. A resistive touch screen monitor is composed of a glass panel and a film screen, each covered with a thin metallic layer, separated by a narrow gap. When a user touches the screen, the two metallic layers make contact, resulting in electrical flow. The point of contact is detected by this change in voltage.
SAW (Surface Acoustic Wave) touchscreen
19 inch touchscreens — touch screen monitors utilize a series of piezoelectric transducers and receivers along the sides of the monitor’s glass plate to create an invisible grid of ultrasonic waves on the surface. When the panel is touched, a portion of the wave is absorbed. This allows the receiving transducer to locate the touch point and send this data to the computer. SAW monitors can be activated by a finger, gloved hand, or soft-tip stylus. SAW monitors offer easy use and high visibility. !
Projected Capacitive Touchscreen – large touchscreens
is similar to Surface Capacitive, but it offers two primary advantages: in addition to a bare finger, it can also be activated with surgical gloves or thin cotton gloves; and it enables multi-touch activation (simultaneous input from two fingers). A projected capacitive is composed of a sheet of glass with embedded transparent electrode films and an IC chip, which creates a three dimensional electrostatic field. When a finger comes into contact with the screen, the ratios of the electrical currents change and the computer is able to detect the touch points.
Surface capacitive touchscreen technology
Surface capacitive (s-cap or surface cap) is a declining technology and is now mostly used in legacy gaming and amusement machines. One positive aspect of surface capacitive is that its optics are as good as projected capacitive and the sensor dimensions can be larger.
Infrared touchscreen
monitors do not overlay the display with an additional screen or screen sandwich. Instead, infrared monitors use IR emitters and receivers to create an invisible grid of light beams across the screen. This ensures the best possible image quality. When an object interrupts the invisible infrared light beam, the sensors are able to locate the touch point.
As posted on Sixteen Nine — Unfortunate news out of the UK, with the northern England touch screen technology manufacturer Zytronic making it known that is looking at selling the company or even shutting down because of sluggish sales.
The listed company has issued a trading update outlining how sales in the last year fell from £8.6m to £7.2m, and that there are no real signs things are turning around.
A report on MSN UK says Zytronic has appointed restructuring specialists in the wake of a consultation about its future. It told investors on the London Stock Exchange that it will now seek a sale of the business, or a wind down of its assets leading to a solvent liquidation.
Zytronic has about 110 people making touchscreen tech for everything from EV charging stations to casino slot machines.
Too bad and rough timing, though it is likely most people at the company have been aware business was something less than booming.
Learn about Screen Reader kiosk accessibility with JAWS. See us at NRA next month in Chicago — Here is our main NRA page and here is floorplan #8030 at NRA show
JAWS Kiosk Software by TPGi: Revolutionizing Accessibility in Self-Service Technology
Self-service kiosks have become ubiquitous across industries, offering convenience and efficiency. However, accessibility remains a critical challenge for users with disabilities, particularly those who are blind or have low vision. JAWS® for Kiosk, developed by TPGi—a subsidiary of Vispero and a leader in assistive technology—addresses this gap by enabling equitable access to self-service kiosks through innovative screen reader technology. This article explores the features, benefits, and impact of JAWS for Kiosk on accessibility and inclusion.
Overview of JAWS for Kiosk
JAWS (Job Access With Speech) is the world’s most popular screen reader software, originally designed to assist blind and low-vision users in navigating computers. JAWS for Kiosk adapts this technology specifically for self-service environments, providing text-to-speech audio output that allows users to interact with kiosks independently. The software is compatible with both Windows and Android platforms, ensuring broad applicability across various kiosk systems411.
Key Features
JAWS for Kiosk incorporates several features tailored to self-service environments:
High-Quality Voices: Provides clear speech output for intuitive navigation411.
Multi-Language Support: Offers accessibility in over 35 languages, catering to global audiences35.
Auto Start and Stop: Automatically activates upon headphone insertion and ends sessions when audio devices are removed45.
Customizable User Experience: Administrators can assign custom labels, tutor messages, and pronunciation settings to improve usability411.
Offline Functionality: Operates without requiring an internet connection, ensuring reliability in remote or low-connectivity areas35.
Integration with Assistive Technology
JAWS for Kiosk is designed to work seamlessly with Storm Assistive Technology Products such as NavPad™, NavBar™, and AudioNav™, which provide tactile navigation options. These devices offer alternative input methods for users unable to rely on touchscreens, enhancing the overall accessibility of kiosks57. The integration ensures that both audio and tactile inputs function harmoniously to create an inclusive user experience.
Applications Across Industries
JAWS for Kiosk has been deployed in diverse sectors, including healthcare, retail, hospitality, and transportation. Examples of its use include:
Healthcare Check-In: Enables patients with vision impairments to independently register at medical facilities11.
Restaurant Ordering: Facilitates accessible menu navigation at quick-service restaurants11.
Voting Stations: Ensures privacy and independence during elections4.
Ticketing Systems: Provides accessible solutions at amusement parks and transportation hubs11.
Impact on Accessibility Standards
JAWS for Kiosk not only helps businesses comply with legal requirements such as the Americans with Disabilities Act (ADA) but also enhances customer experience by promoting inclusivity. By enabling blind and low-vision users to navigate kiosks confidently, businesses can foster loyalty and expand their customer base36.
Compliance Benefits
The software supports organizations in meeting accessibility regulations like:
ADA (United States)
European Accessibility Act (Europe).
Customization Through JAWS Scripting
One of the standout features of JAWS for Kiosk is its scripting capability. Administrators can customize the software to align with specific business needs, such as branding interactions or tailored user flows. This flexibility allows businesses to create unique experiences while maintaining accessibility standards6.
Collaborations and Partnerships
TPGi has partnered with Storm Interface to enhance the accessibility of self-service kiosks further. Storm’s expertise in tactile navigation complements JAWS for Kiosk’s audio capabilities, creating a robust solution for users with disabilities. This partnership has led to over 250,000 installations worldwide across various industries79.
Global Recognition
JAWS for Kiosk has received multiple awards for its contributions to accessibility:
First Place for Judge’s Choice Award at TravelAbility Summit
These accolades underscore the software’s role in setting industry benchmarks for accessible self-service technology.
Future Directions
As self-service technology continues to evolve, JAWS for Kiosk is poised to play a pivotal role in advancing accessibility. Its compatibility with emerging platforms like Android ensures scalability across new kiosk systems. Additionally, ongoing partnerships with hardware manufacturers like EloView® enable seamless integration into modern kiosk designs11.
Conclusion
JAWS for Kiosk represents a significant leap forward in making self-service technology accessible to all users. By combining cutting-edge screen reader capabilities with tactile navigation options, it empowers individuals with disabilities to engage independently with kiosks across industries. Businesses adopting JAWS for Kiosk not only meet compliance standards but also demonstrate a commitment to inclusivity—a vital aspect of modern customer service.
With its innovative features, global reach, and recognition as an industry leader, JAWS for Kiosk exemplifies how technology can bridge the gap between convenience and accessibility. As TPGi continues to refine this solution through collaborations and advancements, the future of accessible self-service technology looks promising.
This exposition highlights how JAWS for Kiosk transforms self-service experiences into inclusive interactions while helping businesses meet regulatory requirements and foster customer loyalty.
About Parcel Locker — A parcel locker is essentially a lockable storage box where packages can be left and stored for collection. They are secure, self-service storage units designed for package management until the package recipient is ready to pick them up. Parcel lockers are used for larger packages that will not fit inside a traditional mailbox, cluster box unit, or PO box.
One example of a parcel locker system is the USPS® Smart Lockers. These are electronic, keyless parcel lockers that provide a safe, secure, and convenient package delivery and returns alternative for both package recipients and shippers4. USPS Smart Lockers are currently being installed in Post Office lobby locations across the country, giving many package recipients 24/7 access to retrieve their package. USPS anticipates that over 500+ Smart Locker locations will be available by Summer 2024.
A current configuration available is 296 cells with Windows. Includes accessibility devices. Under $20K – email [email protected] if interested
One of our partners offer 14 different more customized electronic lockers. Standard Lockers Products List — It’s worth noting that the software portion can be provided by Nanonation out of Omaha Nebraska. Sometimes it’s nice having American support.
clothes dispense
shoes dispense
return lockers
High value consumnables
Work wear and bedding
Pizza Vending
Many of these products are NOT shipped from China fyi*
They support direct-to-locker deliveries, redeliveries, and oversized PO Box™️ packages4.
You can retrieve your package after you receive the first email with a six-digit access code or a QR code4.
The package is kept in the locker for 5 calendar days; you will be sent 2 reminder emails during that time.
After 5 days, you will receive a final email that the code has expired and the package has been removed from the locker and must be picked up at the Post Office retail window.
In the near future, updates will enable customers to utilize Smart Lockers for Returns as well. For more information on Smart Lockers and answers to FAQs, please visit the USPS Smart Locker FAQ page.
Military Lockers
These are 5mm
military lockers
Healthcare Lockers
Interesting iteration of clothing lockers in the healthcare field for surgeons.
Three main reasons why DHL invested in an agnostic Parcel locker network.
The dream of agnostic Parcel Locker Networks is becoming a reality.
Despite the success of carrier-specific networks, it’s time for a change.
And now, DHL has invested in a separate spin-off, OneStopBox, to build an agnostic network in Germany.
I had a very interesting discussion with the CEO of OneStopBox Lukas Beckedorff you can watch it here – https://lnkd.in/dHQihh5s
but we agreed we would not touch on topics related to DHL.
And we didn’t.
But nothing stops me from speculating here why DHL did it.
The main reason is that DHL cannot turn itself into an agnostic network. You can open yourself to competitors but you cannot become agnostic – it will be related to the DHL logistics and brand image.
Second – carriers have no obstacles to pay for the Parcel Locker usage to a competitor. Money is not a problem. The problem is always data -data of your clients and retailers. No carrier is easily surrendering its client’s data to a competitor.
Third – There are limits to carrier growth- you can not serve the majority of retailers in the market. So the only option to grow your total market share is to take it from your competitors. If not fully then partly for the handover. What you can not do with carrier-specific networks.
From that perspective is very clear and understandable why DHL made this move to grow its overall market share with agnostic network.
Hope OneStopBox will be successful.
Our industry needs more positive heroes like InPost and Vinted Go
I’m excited to share the pilot launch of an incredible project that we’ve been working on at JCPenney! See details below.
JCPenney is responding to evolving consumer demands with innovative technology. Teaming up with Kitestring Technical Services and Elo Touch Solutions to streamline operations with a mobile-first approach.
Watch this case study video to discover how we’re reshaping retail shopping into a customer-first experience with a mobile payments-powered handheld, the Elo M60.
Xfinity: New five-year price guarantee for stable bills, multiple payment options including cash at 7-Eleven, and a $10 autopay/paperless billing discount.
AT&T: Autopay discount now favors bank account payments, with debit card discounts halved and credit card discounts eliminated. The new SplitPay feature makes it much easier to split bills among multiple users on shared plans.
Both companies are pushing customers toward bank account payments for maximum discounts and have introduced or expanded features to make bill management more convenient and transparent.
Xfinity Bill Pay Kiosks: Description and Features
Xfinity bill pay kiosks are self-service stations located inside Xfinity Retail Stores and Comcast Service Centers across the United States. These kiosks are designed to streamline the bill payment process, allowing customers to pay their Xfinity bills quickly without waiting for in-person assistance. Here’s what you can expect:
Payment Methods: Kiosks typically accept cash, credit cards, debit cards, and sometimes checks. They do not dispense change; any cash overpayment is credited to your next bill8.
Ease of Use: Customers can enter their account number or phone number, follow on-screen prompts, and complete payment in a few minutes38.
Accessibility: Most kiosks are designed for easy access and are located in ADA-compliant retail environments3.
Other Services: Besides bill payment, kiosks may allow equipment returns, service upgrades, or exploring new Xfinity products and services3.
Fees: In some markets, there may be a small fee for kiosk payments, but in many locations, using the kiosk is free6.
National Footprint
Xfinity’s in-person bill pay network is extensive and includes:
Xfinity Retail Stores and Service Centers: There are over 500 Xfinity-branded locations nationwide where kiosks are available for bill payment and other account services245.
Third-Party Payment Locations: Through a partnership with PayNearMe, Xfinity customers can pay their bills in cash at more than 7,700 participating 7-Eleven stores, bringing the total number of in-person cash payment locations to over 8,000 across the country25.
Geographic Coverage: Xfinity serves 41 states and the District of Columbia, making it the largest cable provider in the U.S., and its retail stores (with kiosks) are distributed widely in both urban and suburban markets47.
Store Locator: Customers can use the Xfinity Store Locator online to find the nearest location with a bill pay kiosk by searching by city, state, or ZIP code14.
Original ATT Bill Pay Xfinity Bill Pay Article 2023
Pay ATT Bill kiosks (or pay Verizon bill). Update Dec 8, 2023 Update: New photos added. The feature image is courtesy RedyRefwho manufactures and provides the ATT Bill Pay kiosk. This article is updated on running basis. One of our major projects we personally worked on was the Verizon Bill Pay kiosks. At the time there were those in the media which proclaimed kiosks dead and mobile phone forever.
But people have to pay for those phones. Usually by credit card, often by cash and many times via a paper check (25%).
Introduction
Having worked on prior generations of all of these multi-generational pay bill kiosks we decided to check out the latest iterations. See what has changed and what hasn’t (if anything). Along with the kiosk manufacturers (primarily Kiosk Information Systems) a relevant company in these was Dell OEM group.
Trivia: for a long time KIS bought touchscreen overlays (with controller) from Elotouch and then would overlay them on a Dell 19 inch that had the bezel removed. Dell loved selling a ton of 17 and 19 inch displays to KIS. On that storyline the USB controllers would be next and the Elo modded them, and the subsequent modding by KIS to them.
Click for full size — xfinity bill pay kiosk
Something like Comcast, just up to 2013, there were almost 10 different configurations that had been deployed over various cycles and years. Its worth noting that in the case of Xfinity, the current iteration is really not that different from the original. Proving the point that sometimes it’s as simple as just addressing the audience.
First we have ATT Bill Pay Pictures – click for full size
Side view of a modern building with large glass windows reflecting trees and a clear sky. The structure features a partial brick facade, AT&T logos near the roof, and a bill pay kiosk. The sidewalk is visible along the building, with parked cars in the distance.
AT&T bill pay kiosk fail
Side view of a tall, blue bill pay kiosk in a store. The kiosk is positioned against a wall, with visible ventilation holes on its side. The store interior is apparent, featuring shelves, a table, and directional floor markings that guide customers efficiently.
A tall AT&T bill pay kiosk with a touchscreen display invites users to settle their AT&T bills. Below the screen are a card reader and a slot for receipts. The kiosk is stationed in a store filled with AT&T products adorning the shelves, making payments convenient and seamless.
AT&T bill pay kiosk
A white bill pay kiosk with a slanted top is positioned in an office environment, surrounded by glass panels. A person in casual clothing is partially visible in the background, along with office furniture and equipment.
A self-service bill pay kiosk with a touchscreen and card reader stands in a retail space. A red check mark logo adorns the cabinet, and a sanitizer dispenser is nearby. Shelves filled with phone accessories are visible in the background.
Xfinity bill pay Kiosks
Xfinity bill pay kiosks
at&t bill pay kiosk
A person is using a bill pay kiosk in a room labeled Express Pay. Two kiosks are mounted on the wall, one featuring a responsive touchscreen. The area is well-lit with a modern, clean design. A small plant and informative signs adorn the nearby counter.
Picture of current generation Comcast kiosk
Next are comments, recollections and trivia
Xfinity
Probably on 20th generation?
Started out with one vendor doing software then graduated to doing their own
Hard to judge screen accessibility, application-wise, as we couldn’t get to it.
Worth noting the POS keypad sticks out abnormally. Too far? I believe the 4-inch rule may come into play here.
CAT qualified? Not sure
We saw nicer designs during RFP process but ultimately it more than likely came down to Dell preferences.
We are checking with store staff
Thoughts and Musings
Years ago there was this deal for Fedex. 10,000 units. $50K each. Big lockers. That deal had a big effect on a lot of other deals
Opinion: Cash in retail is getting harder and harder to find. Seeing a check reader was eye-opening as well. None of the above units dispensed change. That only exists in the supermarket checkout. Cash in city and state bill pay is still very much alive and well. New models like the Evoke Creative released last week by default have no option for cash, at least internally. You can always create a sidecar or simply use a standalone cash acceptor which even provides cash recycling all in one easy to service unit.
McDonalds in Europe showing cash acceptance and recycling
Intel is proposing a modular and easily repairable design to reduce e-waste. The design involves separating the all-in-one motherboard into three pieces, making it easier to service and upgrade. This approach could significantly reduce the amount of e-waste generated each year and make repairs and upgrades more accessible for users
Excerpt
Intel is looking to the future, aiming to make PCs more modular and easier to repair in a move to reduce e-waste. According to the company’s Community post, it is proposing to separate the all-in-one motherboard designs used in laptops into three pieces. It’s also suggesting that mini-PCs, which are traditionally highly integrated and often difficult or impossible to repair or upgrade, be separated into different modules. This move will make these systems far easier to service and would also hopefully reduce the massive amount of e-waste generated each year.
Aside from reparability and upgradability, Intel also claims that its scalable designs for laptops will help reduce the engineering efforts made by their partners.
Three-Module Design: Intel has proposed a new modular design for laptops and mini PCs, breaking down the system into three main modules: CPU, GPU, and Platform Controller Hub (PCH)156.
Benefits:
Easier Repairs and Upgrades: Users could replace or upgrade individual modules (e.g., swap a faulty CPU module) rather than the entire motherboard or system15.
Reduced E-Waste: This approach could significantly reduce electronic waste by extending the usable life of each device145.
OEM Flexibility: Manufacturers could reuse modules across different models and generations, streamlining engineering and support15.
Current Status: As of early 2025, Intel’s modular approach is still at the proposal or reference design stage. It has not yet been widely adopted in commercial products, but its endorsement by a major industry player could accelerate industry-wide changes1456.
As of February 1, 2025, 18.6 million Californians have obtained a REAL ID, with the federal enforcement deadline approaching on May 7, 2025.
The DMV has been expanding digital services, including an improved online customer experience and new online options for services such as Clean Air Vehicle decal applications and the Employee Pull Notice service for employers.
Several DMV offices have recently closed temporarily for renovations, with reopening dates announced for locations such as Quincy, Woodland, Needles, Gilroy, Davis, Lake Isabella, and Watsonville.
The DMV is actively promoting the use of mobile driver’s licenses (mDL) and recently held its first community hackathon to recognize innovative use cases for mDL technology.
The California DMV is making it easier for customers to complete transactions online, reducing the need for in-person visits for simple services.
Some DMV offices are now opening earlier to accommodate increased demand for REAL ID applications as the deadline nears.
Virginia DMV
The Virginia DMV, in partnership with the Virginia Department of Transportation, is running a campaign to remind drivers to “Slow Down, Arrive Alive”.
Virginia DMV and TSA are encouraging residents to plan ahead to obtain a REAL ID before the federal deadline.
The Virginia DMV continues to offer a wide range of online services, including registration renewal, address changes, and license renewals.
Other DMV Developments
The California DMV is now offering a “no-fail” eLearning driver’s license renewal course in Spanish, expanding accessibility for non-English speakers.
New laws and service upgrades continue to be rolled out, including enhancements to commercial driver’s license renewals and online testing options for driver’s license knowledge tests.
Key Takeaways
The push for REAL ID compliance is a major focus across states, with DMVs expanding hours and digital services to meet demand.
DMV offices in several locations are undergoing renovations, with reopening dates provided for customer planning.
Digital transformation is ongoing, with new online tools and language options to improve accessibility and efficiency.
Public safety campaigns and regulatory updates, such as those concerning autonomous vehicles, are also in the spotlight.
For the latest updates, check your state DMV’s official news page or online service portal.
Running errands just got a lot easier for people living in some cities across Colorado now that the DMV has renewal sites at some King Soopers stores. The plan is to add even more in the state.
The new Colorado MV Express network by the Colorado Department of Motor Vehicles currently has 57 kiosks statewide. Five new kiosks in select Denver grocery stores are augmented by 19 kiosks in bordering counties — Adams, Arapahoe, and Jefferson — and more scattered around the state.
Public kiosk transactions cost $3.95 and transactions at county motor vehicle kiosks cost $3.00, plus the cost of the registration. The kiosks dispense license plate tabs and registration documents, so there’s no waiting.
The kiosks are operated by Intellectual Technology, Inc., a leading provider of DMV software used throughout North America to increase the speed, visibility, and security of motor vehicle transactions, according to a news release.
Nice video on renewing at King Soopers in Colorado.
What is Colorado MV Express?
Colorado MV Express is a self-service kiosk that offers a fast and easy way to renew your vehicle registration, print a duplicate registration & tab, and check on the status of a title. It is a blue and yellow machine with touch-screen technology that looks similar to an ATM. Simply scan the barcode on your renewal postcard or type your license plate number on the touch-screen. The machine will accept your payment and print your registration and license plate tabs on the spot!
A Colorado MV Express kiosk sits at the front of the King Soopers grocery store at 3100 S. Sheridan Blvd. on Thursday, March 23, in Denver Colo. (Timothy Hurst/Denver Gazette) Timothy Hurst/Denver Gazette
Typically, when your customers walk into a dressing room to try on a new outfit, they end up bringing an armful of options—different styles, colors, and sizes. What if they could avoid the hassle of searching the racks and having to try on all these choices? With a smart, interactive mirror they can. Powered by AI, a smart mirror solution can be another layer of customer service virtually by coordinating items, different sizes, and colors from real-time inventory. And shoppers can find out if the outfits they want are in stock or available online.
This kind of solution—like the Polytouch Magic Mirror from Pyramid Computer, a full-service hardware solutions provider—is available today. The platform helps retailers offer a unique experience for customer engagement with the benefits of online shopping, combined with the ability to see and touch the items up close and personal.
Personalized Experiences for In-Store Retail Goes Virtual
Case in point is a large sport fashion retailer, which created a smart fitting room using the Polytouch Magic Mirror. The retail chain deployed the solution—a mirror equipped with an HD display, 10-point touchscreen, and antenna for RFID-based item recognition—all powered by a small form factor PC—in its fitting rooms.
smart mirror retail
The solution uses RFID scanning technology rather than a camera, which clearly customers don’t want in their dressing room for privacy reasons.
The scanner senses which items are brought into the space, using the data to suggest coordinating accessories and inform the customer if and where alternate options are available. The seamless link between in-store and online stock information provides an “endless aisle” customer experience. At the same time, it allows the retailer to draw more traffic to their stores, gain new insights, overcome staff shortages, and lower operating costs.
“The #software and #hardware elements must work together to provide this flexibility and fluidity on UI and #UX.” – Anthony Hunckler, @polytouch_de via @insightdottech
The RFID reader communicates with back-end software, providing customers with information—and retailers with valuable data. “The software is the element that gives the final brand engagement with the customer, such as high-quality product pictures and media. The software and hardware elements must work together to provide this flexibility and fluidity on UI and UX,” explains Hunckler.
Retailers that already have RFID systems in place for stock management will find it easy to implement the Magic Mirror. In that case, their back end is ready to add this mirror to scan the product. For maintenance, Pyramid includes a warranty with a high level of service. “If you have a problem, we can switch out the system and display very easily. From that perspective, there’s almost no risk for our partners,” says Hunckler. The solution’s Intel-based PC provides rugged 24/7 dependability, important for deployment in a retail setting.
Insights on Sales, Customer Preferences, and Logistics
Because it interacts with customers and collects data about their choices and preferences, the Magic Mirror solution offers a chance to gain valuable in-store retail insights.
Depending on the software retailers choose or develop, they can gather and analyze in-depth sales data, discern customer preferences, optimize logistics and inventory management, and cross-sell related items. “Analytics are very important for retailers to optimize their stock based on real-time data about customer habits,” says Hunckler. “For example, if you see that 80% of the t-shirts you sell are white, you’ll know that you need more white shirts in stock and fewer of the other colors.”
Using that data, traditional retailers can make accurate predictions about how many items they need to have in stock, when, and where, helping to inform logistical decisions and keep up with demand.
Granular-level insights will help retailers prepare for the rapidly changing future of the brick-and-mortar retail industry. “The retail structure we’ve known in the past is not as relevant today,” says Hunckler. Some customers still arrive at a store to browse, try on clothes, and make decisions in the traditional way—but many others come to a physical store only to pick up items they have pre-ordered online. If retailers can foster a link with their online customers through enhancing shopping experiences available only in-person, like special offers and perks, those customers will perceive value in visiting physical stores, and retail stores can gain brand loyalty.
Noting customers’ individual preferences and needs is a crucial element to success, Hunckler says. “Customers are unique. Some like to have support from a clerk, while others don’t want that attention. Retailers need to concentrate on providing plenty of digital support and personalizing the entire experience.” Edited byGeorganne Benesch, Associate Editorial Director for insight.tech.
About the Author
Jessica Leigh Brown is a writer focused on applications of IoT and emerging technologies in education. As a freelance journalist, her work has appeared in more than a dozen trade and consumer magazines, and she enjoys working with top technology companies to create content such as white papers and case studies.
Smart mirrors are a new technology that is revolutionizing the retail industry. These mirrors are equipped with cameras and sensors that allow customers to try on clothes virtually without having to physically change into them. They are also capable of displaying product information, news headlines, and wayfinding functionality. Smart mirrors are becoming increasingly popular in the fashion industry, as they provide a unique and interactive shopping experience for customers.
One of the main benefits of smart mirrors is that they eliminate the need for customers to visit fitting rooms. Research shows that customers who use a store’s fitting room are seven times more likely to make a purchase than those who don’t 1. By displaying clothing pieces on a person virtually, smart mirrors eliminate the need for customers to go into small, cramped changing rooms. This provides a faster and more convenient shopping experience for customers.
Smart mirrors can also help retailers increase brand visibility and customer engagement. By incorporating augmented reality (AR) technology into their stores, retailers can create an immersive shopping experience that is both fun and informative. AR technology allows customers to interact with products in-store and online, which can lead to increased sales and customer loyalty 1.
In addition to these benefits, smart mirrors can also help retailers reduce costs associated with staffing and inventory management. By automating many common tasks such as check-in, print boarding passes, check bags, and request seating changes, smart mirrors can help reduce wait times and put less strain on airport staff 1.
Overall, smart mirrors are an exciting new technology that is transforming the retail industry. They provide a unique and interactive shopping experience for customers while also helping retailers increase sales and reduce costs.
The POS kiosk faces the customer. The POS terminal is generally employee-facing though double-sided is now facing customers. It is hardware and software. It is transactional but it can also be informational. Consider digital menus and messaging, for example, digital advertising and branding. Simply put — Point-of-sale (POS) systems are all types of solutions that allow businesses to process customer payments and manage sales data. POS systems are used in various industries, including retail, hospitality, and healthcare. POS systems components? A cash register, a receipt printer, and a card reader. They may also include additional features such as inventory management, customer loyalty programs, and e-commerce integration.
NMI — NMI is a leading payment gateway and technology provider in the fintech industry. Founded in 2001, NMI offers a comprehensive suite of payment processing solutions for businesses of all sizes. Their platform enables secure transactions across multiple channels, including e-commerce, mobile, and in-store payments. NMI’s white-label solutions allow partners to customize and brand payment services, enhancing their offerings to merchants.
meldCX — daughter board provides support any/all OS along with metrics
POS Systems Definitions
The self ordering kiosk for customers. Think McDonalds.
The POS terminal that employees use to take orders
The modified POS terminal which customers use to pay (think Clover or PAR)
Point-of-sale (POS) systems are software and hardware solutions that allow businesses to process customer payments and manage sales data. POS systems can be used in a variety of industries, including retail, hospitality, and healthcare.
POS systems typically include a cash register, a receipt printer, and a card reader. They may also include additional features such as inventory management, customer loyalty programs, and e-commerce integration.
POS systems can help businesses improve their efficiency and profitability. They can automate tasks such as order processing and inventory tracking, which can free up employees to focus on other tasks. POS systems can also help businesses track sales data, which can be used to make informed business decisions.
There are many different POS systems available on the market, so businesses should carefully consider their needs before choosing a system. Factors to consider include the size of the business, the industry, and the desired features.
Here are some of the benefits of using a POS system:
Increased efficiency: POS systems can help businesses streamline their operations and save time.
Improved accuracy: POS systems can help businesses reduce errors in order processing and inventory tracking.
Increased security: POS systems can help businesses protect customer data and prevent fraud.
Enhanced customer service: POS systems can help businesses provide a better customer experience by streamlining the checkout process and offering loyalty programs.
If you are looking for a way to improve your business’s efficiency, accuracy, and security, then a POS system is a worthwhile investment.
Here are some of the most popular POS systems on the market:
Square
Shopify POS
Lightspeed POS
Toast
Clover
Revel Systems
NCR Silver
AccuPOS
ShopKeep
These systems offer a variety of features and pricing options, so you can choose the one that best meets your needs.
The “2025 Tillster Phygital Index Report” is a comprehensive analysis of consumer behaviors and preferences related to digital and physical ordering experiences in the quick-service restaurant (QSR) and fast-casual sectors in the United States. The report is confined to US-based consumers, based on a survey of 1,005 diners conducted in February 2024.
Digital ordering has become a deeply ingrained habit, reshaping customer engagement.
Consumers expect seamless interaction across multiple touchpoints—inside the store, curbside, delivery, or via apps and websites.
Key trends include increased interest in pickup options, demand for personalization, expectations for interoperable ordering, and a decline in reliance on third-party services.
Key Phygital Touchpoints
Self-Service Kiosks
45% of diners used kiosks in the past three months; 26% used them regularly.
57% of kiosk users want more kiosks.
Users enjoy exploring menus and customizing orders; many experience surprise at new menu options.
Expectations for kiosks to match cashier capabilities are high (83%).
Kiosks can increase average order size by 15-30%, reduce staffing pressures, and cater to both “beeliners” (efficiency-focused) and “explorers” (menu browsers).
In-Store, Curbside, and Delivery
Usage of restaurant-specific apps/websites for pickup/delivery is rising, with 42% for pickup and 36% for delivery.
61% of consumers have abandoned delivery orders due to high costs, highlighting an opportunity for restaurants to promote their own platforms.
Curbside pickup is increasingly popular, with 89% willing to visit a QSR offering this service, up from 69%.
Challenges include parking issues, affecting over half of pickup orders.
Proprietary vs. Third-Party Platforms; App vs. Website
65% prefer restaurant-specific apps/websites for pickup and delivery.
Use of third-party platforms is declining, with a shift toward owned channels to improve profitability and control.
Consumers expect a consistent experience across all digital channels; inconsistency frustrates 89% of customers.
Nearly equal usage of apps and websites (23-37%), emphasizing the need for cohesive digital experiences.
Improvements desired include better order tracking, exclusive offers, and easier reordering.
Key Data Points
Kiosk Usage: 45% used kiosks in the past three months; 41% use them 1-3 times per month.
Customer Preferences: 45% of kiosk users want more kiosks; 83% expect kiosks to match cashier capabilities.
Off-Premise Ordering: 42% used restaurant-specific websites/apps for pickup; 36% for delivery; 34% for third-party services.
Shift Away from Third-Party: Consumers are gradually reducing reliance on third-party apps, favoring direct channels for cost and loyalty benefits.
Pickup Trends: 89% of diners are more willing to visit QSRs with curbside pickup options.
Experience Consistency: 89% are bothered by inconsistent experiences across locations.
Loyalty Programs: 61% belong to at least one; 85% are satisfied; personalization and rewards are key drivers.
Personalization: 58% are likely to recommend a QSR based on personalized experiences; personalized messages are most received via mobile apps and email.
Technology Expectations: Consumers want features like order customization, personalized offers, and easy sign-up processes.
Conclusions
Digital and physical touchpoints must be integrated for a seamless experience.
Consumers increasingly favor direct, owned channels over third-party platforms, driven by cost and experience consistency.
Personalization and loyalty programs are critical for customer retention.
QSRs should focus on enhancing app and website functionalities, ensuring consistency, and leveraging loyalty data for personalized marketing.
Scope
The report is confined to the US market, based on a consumer survey within the country. It does not include international data.
This report offers valuable insights for QSRs aiming to optimize their digital and physical customer engagement strategies in a rapidly evolving phygital landscape.
Background
The word “phygital”—a blend of “physical” and “digital”—was first coined in 2007 by Chris Weil of the advertising agency Momentum Worldwide23456. The term originally emerged in the context of marketing communications to describe strategies and experiences that bridge the gap between the physical and digital worlds, creating seamless, integrated customer interactions2356.
Since its introduction, “phygital” has expanded beyond marketing to encompass a wide range of industries and applications, including retail, hospitality, technology, and customer experience design. Its core meaning remains the integration of physical and digital elements to enhance and unify user experiences across both realms246.
Visitors can order meals via mobile or kiosk and pick them up from secure lockers—no waiting, no crowds, just fast, smooth service that keeps the focus on the fun.
Carly Somma, VP of Business Transformation at SSA Group, put it best:
“Guest satisfaction is our priority at Pittsburgh Zoo & Aquarium. This integration with our friends at Cinchio and Apex helps us serve visitors more efficiently while maintaining high standards of service.”
It’s happening.
Three main reasons why DHL invested in an agnostic Parcel locker network.
The dream of agnostic Parcel Locker Networks is becoming a reality.
Despite the success of carrier-specific networks, it’s time for a change.
And now, DHL has invested in a separate spin-off, OneStopBox, to build an agnostic network in Germany.
I had a very interesting discussion with the CEO of OneStopBox Lukas Beckedorff you can watch it here – https://lnkd.in/dHQihh5s
but we agreed we would not touch on topics related to DHL.
And we didn’t.
But nothing stops me from speculating here why DHL did it.
The main reason is that DHL cannot turn itself into an agnostic network. You can open yourself to competitors but you cannot become agnostic – it will be related to the DHL logistics and brand image.
Second – carriers have no obstacles to pay for the Parcel Locker usage to a competitor. Money is not a problem. The problem is always data -data of your clients and retailers. No carrier is easily surrendering its client’s data to a competitor.
Third – There are limits to carrier growth- you can not serve the majority of retailers in the market. So the only option to grow your total market share is to take it from your competitors. If not fully then partly for the handover. What you can not do with carrier-specific networks.
From that perspective is very clear and understandable why DHL made this move to grow its overall market share with agnostic network.
Hope OneStopBox will be successful.
Our industry needs more positive heroes like InPost and Vinted Go