Newly enhanced directories create seamless digital experience for shoppers
NEW YORK, Oct. 31, 2016 /PRNewswire/ — Simon, a global leader in retail real estate, is rolling out new, interactive digital directories to nine centers in time for the busy Holiday season with a broader roll out planned for next year.
New interactive digital directories are currently in use at King of Prussia. (PRNewsFoto/Simon). Click for full size.
These enhanced, innovative digital directories incorporate the latest in digital wayfinding and interactive capabilities and are designed to provide shoppers with convenient access to what’s going on at their favorite mall through an engaging new user interface.
“Simon is a leader in this space with an unmatched network of over 175 screens deployed across the country,” said Mikael Thygesen, Simon’s Chief Marketing Officer. “It’s an important customer amenity that our shoppers interact with quite regularly. We felt it was time to develop the next generation of this technology and elevate the consumer experience even further. Judging from the strong positive feedback received from shoppers already, I think we’ve achieved our goal.”
These next generation units use 65″, LCD, full HD touchscreens and are strategically located in high-traffic areas, coming to life when a shopper walks within a few feet of the screen. The digital interactive maps highlight the location of shops and services and display the fastest route for shoppers to take. Shoppers also have the option to send those directions to their mobile device through a variety of digital communication channels (beacons, NFC, SMS, etc.). A universal search option allows for a quick search of stores, dining options and services. Information on the latest offers and deals available from retailers and restaurants equips shoppers with all the information they need to make their shopping trip productive and enjoyable. In addition, the digital directories utilize the latest location-based marketing technology to allow brands to connect directly with their customers with real-time, relevant information.
The new units were unveiled as part of King of Prussia’s grand reopening festivities in August and are also installed at Clarksburg Premium Outlets (Clarksburg, MD); Copley Place (Boston, MA); Fashion Centre at Pentagon City (Arlington, VA); Florida Mall (Orlando, FL); Forum Shops at Caesars Palace (Las Vegas, NV); The Galleria (Houston, TX); The Westchester (White Plains, NY); Stanford Shopping Center (Palo Alto, CA) and Del Amo Fashion Center (Torrance, CA). Installations to expand the network will continue on a rolling basis.
Next Gen Wayfinding Kiosk
These next generation units were created in partnership with Gable, an award-winning provider of digital displays that helps businesses connect and engage people through effective visual communications, and Acquire Digital, whose digital signage, wayfinding and interactive development tools are being used by Blue Chip brand names around the world.
About Simon Simon is a global leader in retail real estate ownership, management and development and a S&P100 company (Simon Property Group, NYSE: SPG). Our industry-leading retail properties and investments across North America, Europe and Asia provide shopping experiences for millions of consumers every day and generate billions in annual retail sales. For more information, visit simon.com.
Acquire Digital® are very excited in the release of its new interactive Wayfinder kiosk solution, rolling out across America in Simon℠Shopping malls. Navigating large locations such as shopping malls can be difficult and time consuming, with traditional printed static maps often adding to the confusion. Digital Directories reduce the time taken by shoppers to find their destination by displaying the most efficiently and useful route for shoppers to take.
The Acquire Wayfinder has been developed over a number of years to produce a simple and fun interactive experience that can be installed in Shopping Malls, Airports, Exhibition spaces, City Centres and anywhere visitors need to find where to go. Over the years, it has evolved from a simple routing / mapping system to something that makes the shopping experience enjoyable and intelligent so that users can be guided not only to their destination, but also receive supplementary information related to their destination or along a route.
For Simon, Acquire Digital have used their highly configurable UI/UX system and customized their wayfinder to match the branding and requirements of Simon, whilst integrating with the Simon data to avoid duplicate entry of store details through the normal Wayfinder CMS. This also allows for more than just Wayfinding, but advertising opportunities and information about offers and events to engage with the shoppers.
The new units were unveiled as part of King of Prussia’s grand reopening festivities in August and are also installed at Clarksburg Premium Outlets (Clarksburg, MD); Copley Place (Boston, MA); Fashion Centre at Pentagon City (Arlington, VA); Florida Mall (Orlando, FL); Forum Shops at Caesars Palace (Las Vegas, NV); The Galleria (Houston, TX); The Westchester (White Plains, NY); Stanford Shopping Center (Palo Alto, CA) and Del Amo Fashion Center (Torrance, CA). Installations to expand the network will continue on a rolling basis.
The Acquire Wayfinder consists of a fully interactive, live 3D map, with multi-touch pinch & zoom, and a number of different methods to choose the destination. Even the map itself is interactive as it allows users to touch any store and find relevant information about their destination, and an animation and turn-by-turn directions of the best route(s) to their destination.
Shoppers have the option to send their chosen route to their mobile device by scanning a QR code, activating a built-in NFC tag or sending an SMS message to take their directions with them on the go.
Acquire Digital® have incorporated Beacon technology for onward routing, cameras for user recognition and audience measurement, and many other modern technologies which means the technology is always similar or better than the experiences users expect nowadays.
This project has been a huge accomplishment for the Acquire team, in collaboration with Baltimore based partners Gable.
About Acquire
Acquire Digital® has been developing digital signage and interactive solutions since 1997. With a range of products including Digital Signage, Wayfinding and interactive development tools, plus their ability to customize their offerings, Acquire has been working with many Blue Chip brands over the years in countries across the globe. From their headquarters in Leicester (UK) and offices in Boston (USA) and Macau (Asia) they provide a complete software solution from design to install and operation, whilst partnering with best of breed companies to fulfil amazing technologies across most vertical markets.
About Simon
Simon is a global leader in retail real estate ownership, management and development and a S&P100 company (Simon Property Group, NYSE: SPG). Our industry-leading retail
properties and investments across North America, Europe and Asia provide shopping experiences for millions of consumers every day and generate billions in annual retail sales.
For more information, visit simon.com.
For further information regarding this project or details about Acquire Wayfinder contact the sales team: [email protected], or visit acquiredigital.com.
We always wanted a stereo from Bang Olufsen. Decor friendly. Being able to utilize different materials in a template manner is revolutionary. While kiosk companies like custom units due to added cost many customers default to metal for price. The warm colors for hotels in particular to blend in the decor is particularly important. Not just the plain default Apple white powdercoat. More sustainable too come to think of it.
In most cases it will be a metal kiosk and likely “powder-coated” in whatever color you like. But there are stainless steel kiosks. They need to be cleaned more often and don’t make the mistake of exposing them to chlorine.
A big part of this article is to show the nice video from Alpine Kiosk and how they have “standardized” using custom materials. Standard kiosk design is less cost than custom kiosk design.
Worth noting to that all too often wayfinding screens are just tacked to the wall (VESA mount) . No bezel and usually out of ADA compliance (+4″ extruding). They could be framed in other materials in order to eliminate the “blocky metal” look.
And don’t forget casino kiosks with their flashing led lights. That look is now making its way into the AIO and mini-PC market for extra “splash”. When I worked for Northwest Airlines and we did big weekly promotions on unsold inventory as “Super Cyber Fares!” we sometimes borrowed from the porn sites with their sophisticated visuals (blinking lights usually back then). Say what you will but porn sites know visual grabbing.
The Kioskmarketplace Innovation Awards to be presented at the ICX Summit, Jun. 5-7 in Dallas, Texas announced the winners and Olea Kiosks was judged the best of class in three different categories.
Decaux charging kiosk. Click for full size image
“We are blown away and grateful for the recognition,” said Frank Olea, CEO and third-generation leader of the Los Angeles-based self-service manufacturer. “We work very hard to engineer, manufacture and deliver the best kiosks in the world, and we couldn’t be more thrilled that Kiosk Marketplace and its expert readers have honored us in this way.”
The three categories included Telecom with JCDecaux cellphone-charging unit for airports, their Monte Carlo for Gaming loyalty, and the Verona in the healthcare segment.
“I’m so grateful for my team,” Olea said. “Everyone plays a role in this. Our sales people always have their ears to the ground, listening for trends and market needs. Our engineers are brilliant in overcoming any challenge we throw at them. Our designers know that it’s not enough for a kiosk to work great, it also has to look great. The staff in our factory who make each kiosk by hand are more committed to quality than any crew I’ve ever worked with.”
Key considerations for wireless kiosks include connectivity options, security measures, and performance factors.
Connectivity Options
Wi-Fi: Offers flexibility in kiosk placement but may be susceptible to interference and signal disruptions
Cellular (4G LTE or 5G): Provides seamless connectivity, especially in remote locations, but requires a monthly contract
Ethernet: Offers a more stable connection but limits placement options
For optimal performance, consider using multiple connectivity methods:
Implement both wired and cellular connections for failover protection
Use external antennas to improve Wi-Fi or cellular signal strength
Security Measures
Private Network: Use a managed cellular solution to provide a secure private network, protecting the kiosk from shared networks and potential hackers
Data Monitoring: Implement systems to track data usage and detect suspicious activity
PCI Compliance: Ensure network security for payment transactions
Performance Factors
Signal Strength: Evaluate the location for strong Wi-Fi or cellular coverage
Bandwidth Management: Consider storing content locally on the kiosk to reduce reliance on network connections
Power Availability: Ensure access to power outlets for each kiosk
Additional Considerations
24/7 Support: Reassures you with a provider offering round-the-clock customer support for quick issue resolution
Cost Analysis: Compare initial costs with long-term return on investment for different connectivity options
User Interface: Consider your customers by designing an intuitive interface for their ease of use. Businesses can ensure reliable, secure, and efficient wireless kiosk operations by addressing these key considerations.
Resources
DPL — Wireless Routers & Wireless Modems for Kiosks, Micro Markets & Digital Signage— Secure. Reliable. Built to last. Designed and engineered by us, Hercules modems are known for their reliability. Backed by a 5 year warranty and protected by a solid metal enclosure, Hercules modems are designed to work in the field for 10 plus years. In a recent head-to-head field trial, Hercules modems performed 9X better than the competition. — Contact Dennis for more info — [email protected]
Ventus — Ventus is an industry leader in IT networking innovations, leveraging technology to produce market-driving network solutions. Operating from over 20 years of experience delivering secure enterprise class networks, Ventus develops cellular wireless and fixed line SD-WAN, Hybrid WAN, and Cellular WAN solutions for an expanding array of business connectivity applications. Contact Cheryl for more info. [email protected]
Update on ADA ABA Guidelines Hotels Restaurants. We keep seeing companies bragging on LinkedIn about their new projects, such as check-in kiosks at hotels and self-order kiosks for restaurants, as being “ideal.” Sometimes, these projects are in the US, and sometimes, they are outside the US (specifically, Europe).
Before proclaiming accessibility, we suggest they educate themselves before declaring themselves experts.
Below is a pdf of the US Access Board with almost 60 pages and illustrations.
Meeting regulatory standards increase your customer base, makes them feel more valuable and ultimately increases revenue.There is negative value in ignoring customers.
And then there is Europe. And then there is post-Brexit UK too. It’s important to recognize that hotels like Marriott and others are worldwide and they follow a common set of guidelines as part of corporate philosophy.
Table of Contents
Session Agenda
• Accessible Routes and Parking
• Sales & Service Counters
• Queues and waiting lines
• Food Service Lines
• Check-Out Aisles
• Dressing and Fitting Rooms
Examples of Counters Covered
• sales counters (all kinds)
• reception & concierge counters
• information counters
• registration & check-in counters
• counters at ticket or service windows
• customer service counters
• ordering, pick-up & drop-off counters
• other types of service or sales counters
• (display/ exhibit counters covered only if they function as a
sales/ service counter)
In Europe, the main standard for digital accessibility is EN 301 549. This standard provides guidelines for making websites, electronic documents, and non-web software accessible to people with disabilities. Note that these regulations are in the process of revision, and as a general rule, Europe and US “harmonize”. It covers a wide range of requirements, including:
Visual accessibility means ensuring content is perceivable to people with visual impairments, such as providing text alternatives for images and using sufficient color contrast.
Auditory accessibility: Providing captions and transcripts for audio content, and avoiding the use of sounds that may be distracting or confusing to people with auditory impairments.
Motor accessibility Means ensuring that all functionality can be accessed using a keyboard or other assistive technologies and providing sufficient time for users to complete tasks.
Cognitive accessibility: Using clear and simple language, providing consistent navigation, and avoiding complex layouts that may be difficult for people with cognitive impairments to understand.
EN 301 549 is the standard used to measure compliance with the European Accessibility Act (EAA). This directive mandates accessibility for a wide range of products and services, including digital products like e-commerce websites and mobile apps. The EAA applies to organizations doing business within the EU and aims to harmonize accessibility requirements across European countries.
ADA ABA Guidelines Hotels Restaurants Key points to remember:
EN 301 549 is the main European standard for digital accessibility.
It covers a wide range of requirements for visual, auditory, motor, and cognitive accessibility.
It is used to measure compliance with the European Accessibility Act (EAA).
The EAA applies to a wide range of products and services, including digital products.
Organizations doing business in the EU need to comply with the EAA.
This is a bit tricky! While the UK was part of the EU, it did follow EN 301 549. However, things have changed since Brexit.
Here’s the breakdown:
Before Brexit, the UK implemented the Public Sector Bodies Accessibility Regulations 2018, which aligned with EN 301 549. This meant that public sector websites and apps had to meet EN 301 549’s accessibility requirements, which are essentially WCAG 2.1 Level AA plus some extras.
After Brexit: In 2022, the UK updated its regulations.While accessibility is still a major requirement, the regulations now specifically reference WCAG 2.1 Level AA and no longer directly mention EN 301 549.
So, does the UK follow EN 301 549 now?
Technically, no. The UK has its regulations based on WCAG 2.1 AA. However, because EN 301 549 is also based on WCAG 2.1 AA, meeting the UK standards will likely mean meeting most of EN 301 549 as well.
Important Note: Although the UK has its own regulations, businesses in the UK that provide digital products or services to EU member states still need to comply with the European Accessibility Act (EAA) and, therefore, EN 301 549.
It’s a complex situation, but the key takeaway is that accessibility is still a priority in the UK, and the standards are very closely aligned with those in the EU.
Speaking of Europe — EAA Compliance
The European Accessibility Act (EAA) is a directive to make products and services more accessible to people with disabilities across the European Union. It establishes common standards to eliminate barriers caused by inconsistent national laws. Companies that utilize self-service devices and kiosks must ensure that these devices are accessible.
Why EAA Compliance Matters
Reduce Legal Risk and Penalties: Noncompliance can result in fines and sanctions, which may include mandates to withdraw a product or service from the market. Each EU country determines sanctions based on the severity of the violation and the number of people affected. Unlock Market Potential: Accessible and compliant kiosks open doors to a market of over 100 million people with disabilities in the EU. Adapt to Demographic Shifts: Europe’s aging population increases the demand for accessible solutions. Businesses that prioritize accessibility are better positioned to retain customers as their needs change.
Best of 2024 Awards for “Best We’ve Seen!” in 2024
Kiosk and Self-Service Awards – The kiosk industry and self-service are generally rarely recognized for excellence. Exceptional designs and deployments deserve recognition. These are the best iterations we saw in 2024 and we have been looking at kiosks every year for 40 years. Self-service takes many iterations for customers and for employees.
For every submission, we/KMA donated $100 to the retail ROI initiative for orphans. Great cause. Great team behind it — https://www.retailroi.org/supersaturday
Entering was simple and free — As we say on LinkedIn, “Competition is a good thing”
EK Series by KIOSK
Hospitality – Hotel Check In by Olea
QSR POS AIO – Elo Pay
Restaurant ACRELEC QSR K27
wayfinding outdoor santa monica
Mini PC Jukeboxes Giada UK
Retail Shoe Kiosk Alpine
Empire State Wayfinding
Restaurant Kiosk EU – ACRELEC DoubleBack standard kiosk
Smart RFID refrigeratod fresh food kiosk
hotel kiosk sihot for hospitality
Bill payment Olea Franklin
self checkout kiosk toshiba
Ultra Slim Wallmount ADA
Visitor Check-In with Video
Lockers Zhilai – Sams + Orange
Robot server LG CLOI
Pyramid Pixi Countertop Self Order
Olea EPIC Check-in
LG EV Charger Station
LG transparent oleds
Automated Returns Kiosks by KIOSK
32″ Evoloution Kiosk
Kiosk Design Candidates
KIOSK EK Series — KIOSK Information Systems new EK pedestal kiosk
Olea Chicago Patient Check-in — explicitly designed for Healthcare check-in applications, the Chicago is what is called ultra ADA compliant. Keyboard, Storm ADA device, Braille and fully height adjustable at the push of a button.
Best Kiosk Design Characteristics
The best kiosk designs meet a customer’s or employee’s need in a new and more efficient manner. They incorporate a very pleasing and attractive design, or they serve a dedicated purpose in the best way possible. The best kiosk designs exemplify several key qualities that enhance both customer experience and business efficiency:
User-Friendly Interface: They are designed to be intuitive and easy to navigate, ensuring that customers can place orders quickly and without confusion.
Integration with POS Systems: The best kiosks seamlessly integrate with point-of-sale (POS) systems, allowing for smooth transactions and accurate order processing.
Customization and Flexibility: They offer customizable options to handle complex orders, such as food modifiers or special requests, making them suitable for various business types.
Marketing and Upselling: These kiosks often include features that suggest popular add-ons and collect customer information for marketing purposes, helping businesses increase sales.
Efficiency and Speed: By reducing wait times and allowing customers to order at their own pace, self-order kiosks help businesses manage high volumes more effectively.
Accessibility: They are designed to be accessible to all customers, including those with disabilities, ensuring an inclusive experience.
Toshiba MxP — Booth 3623 at NRF — This is Toshiba’s MxP Vision Kiosk, a new concept for the grab-n-go market e.g. convenience stores, hotels, airports and venues. MxP Vision Kiosk shrinks the footprint of traditional self-checkout systems while maintaining security, reducing touchpoints, and providing a modern checkout experience. No barcodes, no scanning – just seamless, automatic recognition powered by advanced sensor fusion and computer vision. This innovative solution transforms the checkout process into a fast, effortless experience, making it as simple as “place, pay and go. This year, we will put MxP Vision Kiosk on full display, and will use NRF as a platform to announce it as available to the general market.
Nestled on a Santa Monica sidewalk, this digital street map kiosk boasts the best kiosk design with its sleek blue frame. It features a touch display showcasing downtowns layout, complete with a You Are Here marker near crosswalks and surrounding buildings.
The best kiosk design graces a Santa Monica street corner, featuring a digital display with Welcome to Santa Monica text. Palm tree silhouettes frame the vivid blue sky, while trees and a towering building form the backdrop of this inviting scene.
A digital display, showcasing the best kiosk design, features an ad of a smiling person in a helmet with the text Learn about city programs. The backdrop includes the iconic Portofino Plaza building and a passerby strolling along.
A digital kiosk, showcasing the best kiosk design, graces a city street with sleek efficiency, offering Santa Monicas city program information. The screen features options for transit, activities, arts, and more against a backdrop of buildings and a bustling crosswalk under the clear sky.
A digital display on a city street corner showcases Hulus movie lineup, featuring Ferrari, The Omen, and Vacation Friends 2. A car idles at the traffic light. With its sleek aesthetic and prime placement, this may be the best kiosk design amid buildings and palm trees.
A digital sign on a city sidewalk, exemplifying the best kiosk design, warmly displays Welcome to Santa Monica. In the background, palm trees sway near signs for a fishing and boating café. Cars, a traffic light, and a pedestrian crossing complete the scene under a clear blue sky.
The Importance and Challenges of EV Charging Infrastructure for Healthcare
Providers
By Dennis Carter, Director, EV Charging, LG Business Solutions USA
With personal transportation in the United States transitioning to EVs (electric vehicles), healthcare administrators in hospitals and assisted living facilities are facing challenges related to their EV charging infrastructure, challenges in terms of space allocation, electrical upgrades and decisions about which EV technology to deploy. This is true for existing facilities looking to add EV chargers as well as new building locations — for staff, visitors and patients, for long stay and short stay.
The most popular current commercial options are Level 2 (AC) and Level 3 (DC) chargers. Level 2 chargers offer up to 19kW and are ideal for when the driver can let the car charge for several hours, as they can add up to 39 miles of charge per hour, depending on the vehicle. LG’s Level 2 11kW model makes charging simple, so drivers can plug in and conveniently charge their vehicle over a period of several hours.
Level 3 chargers, on the other hand, are designed for rapid refueling and, as a result, are ideal for short-term visitor parking areas. Installation costs for both levels of chargers vary depending upon local regulations and required electrical infrastructure upgrades, with multi-charger installations helping to bring down the cost per installed unit.
Advertising Opportunities
Some Level 3 models also provide advertising opportunities via built-in digital displays, which healthcare facility administrators can leverage to offset costs or add revenues – depending on the approach they decide to take, in terms of if and how they charge staff, patients and visitors for parking. The software on the chargers gives the site host the ability to set dynamic pricing policies by group, providing a customized approach to billing the EV driver.
When planning their EV infrastructure, healthcare administrators may tap into a range of time-sensitive subsidies and other incentives from various government and utility provider sources. These are designed to encourage EV charger installations by offsetting upfront costs, but it’s important to note that programs have different requirements, standards, and value to beneficiaries.
Proper Planning
The logistics and budgets of EV charger installation is an involved process, so proper planning is key to successful implementation. Do the necessary research to make sure you select the right, reputable EV charging manufacturer and charge point operator who can walk you through the entire decision-making process. This will ensure that the optimum solution is selected, both in terms of which level chargers to select to what software is best for your facility, location of chargers and contractors.
Healthcare facilities are multifunctional, with parking required for staff, visitors and patients, all with differing parking requirements – some who will have to pay, others who won’t; some visiting from distance, requiring more charge, others driving locally – so it’s essential that the correct EV charger selections are made from the get-go, whether that’s within an existing site or a new build.
Ideal locations for level 2 EV charger installations are in the employee parking section, while an investment of Level 3 EV chargers is best in the visitor/patient section, for instance.
Software Platforms
Software platforms are key here, so that healthcare facility managers can manage the cars in the charge spaces appropriately, with customizable content management to enhance the user experience. These platforms can inform the driver if the charger is available and notify the driver when the charge is complete so they can move their vehicle to avoid being billed for idle time. Software therefore has an important role to play, particularly with Level 3 EV chargers, which have a shorter, faster turnover than Level 2.
Whatever decisions a healthcare facility manager makes regarding EV infrastructure, it needs to be an informed decision made in consultation with an EV charger company that understands what is required every step of the way. This critically important partner can also help coordinate research into the number of visitors who come through the facility each day, and who are more likely to require a vehicle charge. This will require staff consultations to establish which workers will need to use short or even long-term charging.
It’s certainly not a one-size-fits-all solution; healthcare EV charging decisions are always going to need a customized approach for each facility’s audience.
Industry veteran Dennis Carter leads EV Charger business development for LG Business Solutions USA which serves commercial customers in the U.S. lodging and hospitality, digital signage, systems integration, healthcare, education, government and industrial markets with cutting-edge commercial displays, robots and electric vehicle charging stations.
EV Charging LG
A modern EV charging station with a sleek design and digital display is connected to a white car. Situated outdoors with trees in the background, this station, akin to vital healthcare for vehicles, features multiple charging cables for efficient energy replenishment.
A man in a light gray suit leans against a silver electric car, holding a phone and looking away. As the vehicle charges at a modern EV charging station, the sleek background is defined by expansive windows of a healthcare facility.
A woman engages with the touchscreen interface of a cutting-edge EV charging station amid a bustling cityscape. Beside her, a sleek gray car charges efficiently, while towering skyscrapers hint at sustainable innovation merging seamlessly into urban life.
A white electric vehicle charges at a sleek, modern station in an urban setting, framed by tall buildings. The station features a digital interface, reminiscent of advanced healthcare technology, blending seamlessly into the cityscape.
A person smiles while leaning against a white electric car at an EV charging station. The car is plugged in, and the station displays information on a digital screen. The clear sky sets a serene backdrop, making the moment feel almost therapeutic.
Child Support Bill Payment Kiosks – Nebraska Rapid Pay
The new kiosks allow paying parents to make payments in cash, check, money order, credit card or debit card. The kiosks accept VISA, MasterCard, and Discover credit and debit cards. The solution partner for Nebraska is Nanonation. Noted on 1011Now
In Brief Summary
Eight new kiosks deployed
Child support payments
More than 1,400 transactions at 7 kiosks since June 1
$571,000 collected in that time period
The number of child support payments normally received is over 100,000 payments
VIDEO – This is from earlier iteration several years ago. We are getting current video.
How to instructions on how to make child support payments (cash, credit/debit card, or check) using the new payment kiosk at the Clerk of the District Court office (3rd floor) in Douglas County, Nebraska.
“The kiosks make it possible to pay support quickly in a secure setting during regular business hours and are another example of our ongoing effort to provide customer-focused services,” Stenberg said in a news release.
The kiosks are provided by U.S. Bank in exchange for $3 transaction fees that are paid by the government, using mostly federal and some state funds.
People can pay with cash, check, credit card or debit card. The kiosks accept Visa, MasterCard and Discover cards. A 2.49 percent fee is charged for credit card payments.
The kiosks have been used more than 1,300 times since Lincoln’s went live in early September, according to Treasurer Don Stenberg’s office. The Omaha kiosk was first used in early October.
Child support payments made at the kiosks are processed through U.S. Bank. Software and hardware for the kiosks were designed and developed by CityBase.
ADUSA and Frank Mayer and Associates, Inc. Announce Partnership
Combined Self-Service Kiosk Technologies Target QSR & Fast Casual Restaurants
Hoffman Estates, Ill. (July, 5 2018) – ADUSA, Inc. today announced that it has established a partnership with Grafton, WI-based manufacturer Frank Mayer and Associates, Inc. The partnership will combine ADUSA’s Qi™ Digital Engagement software with Frank Mayer and Associates, Inc.’s Approach
line of kiosk hardware. The primary objective of the partnership is to deliver a combined best-of-breed solution to the QSR and Fast Casual restaurants industry.
According to Juan C. Perez, CEO of ADUSA, Inc., “Frank Mayer and Associates, Inc. has a long tradition of providing high-quality manufacturing and services that meet and exceed retailers’ expectations. Their Approach kiosks are the perfect design match for our self-ordering software. We are pleased to be able to combine our efforts to deliver best-of-breed self-ordering kiosk technology to QSR and Fast Casual
restaurants that are looking, not just to keep up with, but to improve on, what the major brands are doing in this space.”
“An ADUSA and Frank Mayer and Associates, Inc. partnership benefits QSRs and fast casual establishments looking for a seamless experience when navigating the elaborate details of implementing self-ordering programs,” Mike Mayer, President of Frank Mayer and Associates, Inc. states. “Our experience designing award-winning kiosks coupled with ADUSA’s history in offering turnkey software solutions means clients gain from the overall expertise both companies bring to the table.”
Frank Mayer and Associates, Inc. exhibited two of its Approach kiosks in ADUSA’s booth at the National Restaurant Association show earlier this year, and the two companies are actively demonstrating their combined solution to interested restaurant operators. Both the hardware and software, as well as the delivery, installation and long-term support processes, are all scalable to meet the needs of QSR chains of all sizes.
________________ About Applied Decisions USA (ADUSA), Inc.
Based in Hoffman Estates, IL, at the Prairie Stone Business Park, ADUSA is the leading provider of self-service systems designed solely for the grocery industry, and now also for the restaurant industry. With over 1,000 systems installed in supermarkets across the country, ADUSA’s singular focus and experience over more than a decade have made its integrated turnkey solutions the #1 choice of grocery retail companies throughout the US. For more information, please visit the web site at www.adusainc.com
About Frank Mayer and Associates, Inc.
Frank Mayer and Associates, Inc. is a leader in the development of in-store merchandising displays,interactive kiosks, and store fixtures for brands and retailers nationwide. The company helps retailers and brands utilize the latest display solutions and technologies to create engaging customer experiences. Visit www.olea.com
for more information.
When a user approaches a self-service touchpoint or kiosk, the usual “highest denominator” user looks at the screen and decides what it want them to do. A typical opening screen on an ATM usually displays the bank logo prominently, a welcoming message like “Welcome to [Bank Name]” or “Insert your card,” and clear instructions to insert the debit/credit card into the reader, often accompanied by an arrow indicating the card slot; the screen background is typically clean and uncluttered, with easy-to-read font size and style.
Olea Kiosks has published their take on the Kiosk User Experience and offer many valuable insights into kiosk design and UI.
Some of our own pet peeves focus on mobile apps. Often clear presentation of information is superseded and overwhelmed by the “Special Deal of the Day”. When you call into Customer Service the first thing that should happen is a person answers but that is not what happens 95% of the time. First there are the preambles for disclosure and access, and then you must select from a first palette, and often a second palette to narrow down your request. Poor user experience is the result. Interface and ordering screens are the same.
One challenge facing public terminals like kiosks and ATMs for that matter, is to what degree and in what fashion will AI be incorporated. Many AI pilots in self-service fail because of a rush to get “try it” but having a poor dataset to work from. The underlying data comes first. How do you use AI in a self-order context to not only increase the sale but streamline it at the same time?
Excerpt:
We know kiosks are a proven solution for efficiency and convenience, but is your user experience keeping up? Even the best technology can fall short if it frustrates users or slows them down.
Look at the critical elements of kiosk user experience—everything from usability and design to the environment around your kiosks. This will remind you that great technology is only as good as the experience it delivers.
Read the full article and ensure your kiosk deployment is designed to delight.
Summary:
The article from Olea explains that successful kiosk user experiences hinge on three key elements: usability design, customization, and a strong focus on customer needs. By ensuring kiosks are user-friendly, tailored to specific industry requirements, and accessible to all, businesses can significantly improve customer satisfaction and streamline their operations.
Outline:
Introduction
Importance of kiosk user experience
Key elements of success: usability design, customization, and customer focus
Usability Design
Importance of user-friendly interfaces
Benefits of intuitive navigation and clear instructions
Examples of effective usability design in kiosks
Customization
Tailoring kiosks to meet industry-specific needs
Flexibility in software and hardware design
Case studies of customized kiosk solutions
Customer Focus
Understanding customer behavior and preferences
Accessibility features for diverse user groups
Enhancing customer satisfaction through responsive design
Conclusion
Summary of key points
Future trends in kiosk usability and customer experience
Let’s face it. When it comes to the U.S. EMV liability shift, there is conflicting information about what it is, who it impacts, and even when it actually starts. We’d like to finally put an end to the confusion and equip you with the facts.
In this webinar. our payment experts will address common misconceptions and provide answers to frequently asked questions, such as:
What is EMV?
What does it take to become EMV-ready?
Can EMV prevent card data breaches?
Does EMV ensure PCI compliance?
When is the migration deadline and what happens after that date?
Featured speakers: Greg Burch, VP of Mobility and Business Development, Ingenico Group / North America Allen Friedman, VP of Payments Solutions, Ingenico Group / North America
Phone thieves exploit ecoATM kiosks for quick cash, consequences later
Nice story on how phone thieves exploit ecoATM kiosks to quickly convert stolen phones into cash. For reference ecoATM is one of the good guys here.
Super video story highly recommended.
Summary – Here are the key points:
The Issue: Thieves are using ecoATM kiosks, found in places like grocery stores and malls, to sell stolen phones for quick cash. Despite security features, this has become a significant problem in areas like Portland and Beaverton.
Case Example: The article highlights a case where Jaime Madrigal tracked his stolen phone to an ecoATM at a Fred Meyer store. He could feel his phone buzzing inside the machine but couldn’t retrieve it immediately.
Police Reports: Since 2020, there have been around 150 police reports in Portland and Beaverton mentioning ecoATM. However, this is likely an undercount of the actual number of thefts.
ecoATM’s Response: The company has several security measures, including ID verification and holding items for 30 days. They also cooperate with law enforcement to return stolen devices.
Challenges: Despite these measures, thieves can still sell stolen phones using their own or stolen IDs. This makes it difficult to completely prevent the misuse of ecoATMs.
Advice: The article advises setting up lost or stolen phone features, reporting stolen phones to carriers and police, and contacting ecoATM immediately if a stolen phone is tracked to one of their kiosks.
Excerpt
One Washington County arrest warrant affidavit detailed how a police officer found a stolen iPhone 14 Plus in a national database and tracked it to a Happy Valley Walmart ecoATM transaction, where someone sold it for $205. The officer found photos and verified the ID, thumbprint and signature of the alleged thief.
Another workaround: thieves could opt to use someone else’s ID.
“People that are stealing phones are probably also stealing purses and wallets, which contain IDs, so they’re likely going to have that stolen ID on their person,” said Henderson
An ecoATM spokesperson told KGW, in part: “Phone theft is a concern for ecoATM and the general public, which is why we take proactive measures to address it… We return any device requested from us by law enforcement or customers who can demonstrate their device was sold to us without permission, at no expense to the rightful owner.”
Madrigal found that ecoATM does return stolen devices, but he still felt the whole experience was frustrating.
Editors Note 12/17/2024:We have seen the “counterless” McDonalds but their latest “test” is ultra-small stores that have no inside dining, or drive thru and seem to be geared for pickup and delivery by services. Pickup lockers outside are standard. Story on QSR Magazine. Thanks to Sixteen-Nine for tip.
The new McDonald’s is finally open here in Thornton and seeing McDonald’s Kiosk designs is one of my responsibilities. I have an older McDonalds down the street but the new one is right next to my golf course.
Kiosk providers — these are manufactured and designed by Pyramid out of Germany (polytouch NGK32 K2) and “vended” into McD by Diebold Nixdorf. DN and other related companies like NCR have suffered the last couple of years. DN showed good recent results.
Nice service contract though given McD certainly margin-limited
Service photo — receipt jammed and employee fixed it
Digital Signage display right next to one of the kiosks. Not sure from who.
Cash — we were talking to attendant and got onto the Glory cash handling. Unfortunately Glory still uses bank terminology designed for bank employees, in a retail restaurant where customers are not trained cashiers. Not often used but the recurring question by customers is “What are Notes?. Is that something on my phone or something?”
WiFi — surprised at how fast it is upload and download. Typically lucky to see 15 and they are almost 100. Makes it a great place to loiter.
At a drive-thru, the counterless McDonalds menu showcases breakfast sandwiches and drinks under a vivid blue sky. A finger partly obscures the top left corner, while yellow protective barriers frame this enticing morning scene.
A sleek, black vehicle waits at a drive-thru kiosk in a gravel-strewn parking lot. Beyond, a strip mall stands under a clear sky. The scene evokes modern efficiency, reminiscent of McDonalds vision of counterless service.
Situated on the right side of an empty parking lot, a McDonalds stands with its clear blue skies overhead. Trees and distant buildings fill the left view, while several vehicles are parked nearby. Embracing innovation, this location features a counterless experience for modern convenience.
On the McDonalds counterless self-service kiosk screen, text reads Grab a Table tent and enter the code. A numeric keypad shows the number 50, with Back and Continue options below. A QR code and card reader are located at the bottom for seamless transactions.
Close-up of a metal tag on a counterless kiosk, stating DIEBOLD NIXDORF and Pyramid polytouch NGK32 K2, alongside a section for serial numbers. Nearby McDonalds certification marks and electrical specifications are visible. The floor has a wood-like appearance.
A modern, counterless fast-food restaurant with wooden furniture and pendant lights. Some people are seated at booths and tables, eating and chatting. Large windows provide natural light, creating a bright and welcoming atmosphere reminiscent of McDonalds new design ethos.
A McDonalds counterless kiosk offers a side and drink for $2.90 with your Sausage & Egg McMuffin purchase. Alternatively, get just the item for $3.99 at 480 calories. Conveniently finalize your choices using the card reader below the touch screen.
At a McDonalds, people engage with self-service kiosks in place of the traditional counter. A man and woman navigate digital menus near vibrant order stations, while a decorative wall showcasing large fries adds to the colorful ambiance.
A person in a jacket stands before an illuminated McDonalds breakfast menu sign, showcasing tempting images of pancakes, scrambled eggs, bacon, sausage, and a McCafé coffee. This counterless setup adds a modern twist to the classic This breakfast has it all experience.
View from inside a car facing a row of numbered pickup spots in a McDonalds parking lot. Each spot features counterless ordering instructions for seamless pickup. A restaurant is visible in the background under a clear blue sky.
A drive-thru menu board at the fast-food restaurant showcases breakfast items, meals, and drinks. A car waits nearby to order in this counterless McDonalds experience, as bright yellow bollards stand beside the menu in the sunny outdoor setting.
In a counterless McDonalds, self-service kiosks feature digital screens with various options. Nearby, numbered table markers sit against a backdrop of colorful abstract art. On the right, a persons hand reaches towards the screen.
A person with reddish-brown hair is working on the open panel of an ATM machine inside a building, reminiscent of the streamlined efficiency of a counterless McDonalds. Various cables and components are visible inside as they work efficiently in their gray shirt.
Inside a McDonalds featuring counterless service, people stand in line amid decor that includes a large yellow arch and red balloons shaped like fries. A digital menu displays drinks with the slogan Chill Out and Sip On. On the right, a woman wearing a mask waits patiently.
At a McDonalds counterless setup, a credit card payment terminal shows a $5.41 charge. You can insert, tap, or swipe your card. Nearby, another device features a fingerprint sensor and help button for seamless transactions.
In a McDonalds restaurant setting, a white table features a circular black disc marked 102 with QR codes. Nearby, a folded tabletop sign shows the number 50 and another QR code with instructions in English and Spanish, epitomizing the counterless trend.
What is the “Customer Experience Paradox” in retail?
The retail kiosk continues to grow as online merges with brick-and-mortar. Customers expect full selection. Employees can be difficult to find if they are with other customers.
Online shopping the entire catalog is the answer.
• Online shopping, at least on large screens/laptops, is fast and easy—you can check stock, compare prices, and browse without stress.
• In-store shopping lets you see, touch, and try things before you buy.
But you miss the summarized overview of online shopping, and finding the right size or item can feel like a long search.
So, which is better?
Real-life example:
1️⃣ You walk into a shoe store and see a model you like, but not in your size.
2️⃣ You search for support—can’t find anyone.
3️⃣ You finally find support; they check inventory, you wait, and it’s not available.
4️⃣ You look for another pair—same story.
How much easier would it be to have that online overview in-store?
🛍️ This is the paradox:
✔️ We want the speed and ease of online shopping.
✔️ We want the experience of being in a store—to see, touch, and try.
Especially for Gen Z — who grew up digital — the ease of an online experience is essential, even in-store.
They expect the same seamless, instant access to information wherever they shop.
Poppulo is delighted to announce a new hardware partnership with Pyramid, a leader in high-quality industrial PCs and industrial servers.
Designed and engineered in Germany, this collaboration empowers us to deliver even greater value to our customers in EMEA and beyond by combining Poppulo’s market-leading digital signage software with Pyramid’s cutting-edge hardware.
Whether it’s powering immersive workplace displays, transforming retail environments, or driving performance in manufacturing, this partnership unlocks new opportunities to inform, engage, and inspire.
👉 Ready to explore the possibilities? Let’s connect to discuss how Poppulo + Pyramid can achieve your digital signage vision.
Pretty nice choski from Peerless-AV in the US Mail yesterday. Little mini-digital signage in feature image.
DSE Digital Signage Solutions show – 2019 (the last one)
Next week is DSE 2019 and it looks like it will be pretty nice. We won’t be there but looking at the products and focus it’s not surprising to see this show shifting more and more to interactive. What began as digital signage tradeshow is evolving to a large format interactive informational kiosk.
Touches are still the key for beginning some sort of ROI and digital signage has been searching for one of those for years. I think they are moving towards that.
Several of our sponsors are participating and we suggest you visit them. Previews and information follow below.
22MILES Wayfinding
2813
LG-MRI
1500
Mimo Monitors
3022
OptConnect
2144
Peerless-AV
2407
Zivelo Inc.
2134
Note:
MimoMonitors and 22Miles are partners and we will be showcasing their software on our hardware at DSE and in April we are launching a bundle or our 10” Vue Display with Bright Sign Built-In and 22Miles Room Scheduling software.
22Miles designed and provided the official DSE application.
From the main DSE website – No matter what business you’re in or where you are on the adoption curve, Digital Signage Expo brings together every aspect of today’s interactive digital world, equipping you to create a memorable branded environment, control your messaging in real time and deliver multisensory experiences that engage audiences, improve operations and drive sales.
Digital Signage Exhibitor Previews
22MILES Wayfinding
1595 McCarthy Blvd Milpitas, CA 95035 United States 408-933-3000 http://www.22miles.com
Booth: 2813
Technology is our DNA! We believe in innovation and constant improvement. We take ideas and turn them into well designed, feature rich, all-in-one digital signage solutions.
The results? Widely recognized award-winning solutions that are Tried & Tested, Powerful, and Reliable. Backed by our propriety Publisher Pro Digital Signage Software, we provide Fortune 500 Companies, Integrators & Design Firms with the Industry Leading Platform for 3D Wayfinding, 4K Video Walls, Beacon Signage and more!
LG-MRI
6415 Shiloh Road East Alpharetta, GA 30005 United States 770-255-7138 https://lg-mri.com
Booth: 1500
The BoldVu® Difference
LG-MRI’s BoldVu® is unlike any other digital signage technology seen in the marketplace. Engineered from the ground up to directly address the challenges of the outdoors without the need for an environmental enclosure, additional cooling capacity, or vandal proofing, BoldVu® displays are the easiest to deploy and best visually optimized LCD technology for the outdoor environment.
BoldVu® means Trusted
The display technology of choice for the world’s largest out of home media companies, BoldVu® displays are sophisticated, mature, and proven.
BoldVu® means Enduring
BoldVu® displays are built to survive and thrive in public spaces over the long term and are available with a 10-year visual performance guarantee.
BoldVu® means Tough
BoldVu® displays are built for ultimate durability in the harsh, outdoor environment. No thin, flimsy, or plastic materials on a product that lasts 10-years.
BoldVu® means Leading Edge
BoldVu® displays consistently redefine what’s possible with outdoor LCDs – extending beyond the screen to become a data center on the sidewalk.
Peerless-AV
2300 White Oak Circle Aurora, IL 60502 United States 630-375-5100 630-820-8537 Fax http://www.peerless-av.com
For over 75 years, passion and innovation continues to drive Peerless-AV forward. We proudly design and manufacture the highest quality products, ranging from outdoor displays to complete kiosk solutions, digital signage mounts to wireless systems. Whether a full-scale global deployment or custom project, Peerless-AV develops meaningful relationships and delivers world class service. In partnership with Peerless-AV, you are trusting an award-winning team of experts who will support your business every step of the way. For more information, visit peerless-av.com.
Videos
SEAMLESS By Peerless-AV
Xtreme High Bright Outdoor Displays
Products
Xtreme™ High Bright Outdoor Displays
Featuring a fully sealed, IP68 Rated design and a patented Dynamic Thermal Transfer™ System, Xtreme High Bright Outdoor Displays are maintenance-free, with no fans, vents or filters, and are fully protected against water, dust, moisture and even insects…. More Info
Smart City Kiosks
Replace static signage with Peerless-AV’s award-winning Smart City Kiosk for greater public engagement and seamless updates of digital content whenever, wherever…. More Info
SmartMount® LED Video Wall Mounting Systems
The Peerless-AV® Flat Wall Mounting System features a slim, space-saving, and aesthetically pleasing design that can be adapted to support various LED display sizes and brands…. More Info
OptConnect
498 North Kays Dr., # 110 Kaysville, UT 84037 United States 801-444-5958 801-991-3006 Fax http://www.optconnect.com
Booth: 2144
OptConnect offers machine to machine wireless service for ATMs, Kiosks, Digital Signage, Facility Management, and many other industry sectors. Rather than simply providing hardware or network service, OptConnect offers a completely managed service designed to make your data connection simple and reliable
Mimo Monitors
743 Alexander Rd., Ste. 15 Princeton, NJ 08540 United States 855-937-6466 609-951-0352 Fax http://www.mimomonitors.com
Booth: 3022
Get in touch with Mimo Monitors! As the industy leader in small footprint USB-connected touchscreen technology, Mimo Monitors offers a full line of innovative capacitive and resistive touchscreens for use in digital signage, control systems, retail, education and videoconferencing, and an almost unlimited number of uses. Our disruptive technology allows our customers to forego higher priced touchscreen systems along with the convenience of a single USB connection.
Digital signage solutions offer a range of features and benefits that make them a powerful tool for businesses and organizations. Here are some key points:
Features
Dynamic Content: Digital signage allows for the display of multimedia content, including videos, images, and animations, which can be updated in real-time.
Remote Management: Content can be managed and updated remotely, providing flexibility and ease of use.
Interactivity: Touchscreen capabilities enable interactive experiences for users, enhancing engagement.
Scheduling: Content can be scheduled to display at specific times, ensuring timely and relevant information is shown.
Analytics: Many digital signage solutions offer analytics to track viewer engagement and content performance.
Benefits
Increased Engagement: The visual appeal and dynamic nature of digital signage capture attention and increase customer engagement.
Cost-Effective: Over time, digital signage can reduce costs associated with printing and distributing traditional signage.
Real-Time Updates: Businesses can quickly update content to reflect current promotions, news, or events.
Enhanced Customer Experience: Digital signage can provide useful information, reduce perceived wait times, and entertain customers.
Brand Awareness: Consistent and visually appealing digital signage helps reinforce brand identity and messaging.
Versatility: Digital signage can be used in various settings, including retail, hospitality, healthcare, and corporate environments.
These features and benefits make digital signage a valuable investment for enhancing communication, engagement, and overall customer experience.
Along with audio, one of the mandated requirements for ADA Accessibility are braille labels, especially ones that last… Regulations ATBCB-2022-0004
Quote — “As I had mentioned I am trying to figure out who handles the Airline Industry ticketing Kiosks, every time I travel, I see what is being installed on ticketing Kiosks or the lack of and I know that we can provide a much superior product that will last and hold up to the heavy public exposure keeping the Kiosk 100% ADA complaint and legible. I was stuck in Long Beach due to flight / weather cancellations for the last two days and had plenty of time to stare at their ticketing kiosks”, said Ken Parnell.
At SysTech Displays, we offer a wide range of standard Braille decal sets, voice guidance signage, audio signage, and network decals for most makes and models of ATMs. We also have an in-house design team that can help with custom ATM signage.
Click for full size – braille label decal kiosk
All our products are manufactured in the USA at our state-of-the-art facility in Northern California with our proprietary “Solid Dot” technology that stays 100% ADA compliant for the life of the decal.
We are a family-owned business that has been in business for over 50 years with a focus on the banking industry for the past 30 plus years.
We supply all of the ATM decals and have national contracts with the top 6 national banks, JP Morgan Chase, Bank of America, Citigroup, Wells Fargo, US Bancorp, PNC Financial, Capital One, and many others. We are also the OEM manufacturer for all NCR ATM models.
Over the past three years, we have become the main supplier / manufacture for Braille decals with raised characters for the Micro-Mobility (e-Scooters and e-Bikes) industry for companies like Lyft, Lime, Uber, Bird, Spin, Superpedestrian, Hellbiz, B-Cycle, Razor, CitiBike, DIVVY, ect.
Our “SOLID” dot Braille has proven to stay ADA compliant for the life of the decal, especially in the harsh and rough outdoor environments where the users are constantly tossing the vehicles on the ground or against curbs where an embossed Braille decal will not stay compliant. I have photos of vehicles that are in the recycling bins with our Braille and serialized decals looking as good as the day they were installed on new bikes two years prior, and the vehicles are destroyed.
I am glad to hear that you like our “Solid Dot” Braille decals. It is difficult to understand the difference unless you can touch and see our Braille. We worked closely with the ATM manufacturing companies as well as the banking industry when the ADA laws were passed and came into effect in 1989. We have been the main supplier for Bank Of America and several others since 1990… There are a few that originally went with a more cost-effective way of manufacturing the Braille decals by embossing, but eventually they had all found themselves in litigation when the embossing failed and eventually partnered with us. We can proudly say that for several years we have had national contracts with the top 6 banks in the US. Embossing print films causes micro cracking at the base of each Braille dot. Over time in an outdoor environment, or when sunlight directly contacts Braille, the dots do two things. They “relax” causing the dot height to decrease, and the base of the dots will crack so that the dots can be picked off. Using our “welded dot technology” eliminates both issues, therefore keeping the Braille compliant throughout the life of the decal. Our clients that have ATM’s in harsh outdoor environments like Phoenix or Chicago will change out decal sets on average once every 5 years, unless they go through a refresh or they rebrand. We are currently at the tail end of changing out all of Wells Fargo’s 12,000 ATM’s and are about to embark on a refresh for Bank Of America’s 15,000 ATM’s.
Feb 2024 — On another note, I happened to walk past another Amazon HUB Kiosk, they had Braille, but it was not ADA compliant, It was DOJ and not the required California Braille and to top that off it was old and damaged missing several Braille dots, which made it not legible to the user. In the past, I have tried to contact Amazon with no luck. Any idea who manufactures them for Amazon?
1.) Photo of DOJ Braille on an Amazon HUB Locker in Grass Valley, CA. on February 27th 2024, The Braille is not CA Compliant Braille, It is DOJ Braille and It is also missing several Braille dots which make it completely unreadable to a user. You can compare the dots to top decal in photo #3 to see which dots are missing completely. 2.) This is a photo of the Amazon HUB Locker in Grass Valley, CA. 3.) This photo shows two Braille decals. The top decal is DOJ Braille and the bottom decal is California Braille. You can see the difference between DOJ and California Braille.
Like I have mentioned before, If we have a client that has a business presence in California, out of safety of having the wrong DOJ Braille installed on an ATM or Kiosk, we always manufacture California Braille on all of their decals. California Braille is accepted everywhere in the US, but not the other way around.
We have had more than one situation where maintenance/installation crews accidently installed DOJ Braille in California and they ended up in litigation, so we are very cautious and it is safer to always provide CA Braille, unless they do not or never plan to have a presence in California.
Whoever sold them the decals, they should have known to advise them about the difference.
402.2.5 Braille Instructions. Where speech output is required by 402.2, braille instructions for initiating the speech mode of operation shall be provided. Braille shall be contracted and shall conform to 36 CFR part 1191, Appendix D, Section 703.3.1.Exception from E402.2.5 Braille Instructions: Devices for personal use shall not be required to conform to 402.2.5.
703.3.1 Dimensions and Capitalization. Braille dots shall have a domed or rounded shape and shall comply with Table 703.3.1. The indication of an uppercase letter or letters shall only be used before the first word of sentences, proper nouns and names, individual letters of the alphabet, initials, and acronyms.
Table 703.3.1: Braille Dimensions
Measurement Range
Minimum in Inches to Maximum in Inches
Dot base diameter
0.059 (1.5 mm) to 0.063 (1.6 mm)
Distance between two dots in the same cell (measured center to center)
0.090 (2.3 mm) to 0.100 (2.5 mm)
Distance between corresponding dots in the adjacent cell (measured center to center)
0.241 (6.1 mm) to 0.300 (7.6 mm)
Dot height
0.025 (0.6 mm) to 0.037 (0.9 mm)
Distance between corresponding dots from one cell directly below (measured center to center)
The earliest state to establish its own braille standards was California. Recognizing that existing standards were based on the optimal character size and spacing for braille material embossed on paper, California, when including braille specifications in its state building code for signage, created what is known today as “California Braille”. In 1980, the California legislature passed a resolution requiring “that all designers and manufacturers of Braille tactile signage that contract with the State of California shall comply with the California Building Code when designing, developing, manufacturing, or implementing Braille tactile signage”.Section 1117b.5.6 of the California Code of Regulations, Title 24, the California Building Standards Code is as follows:
1117B.5.6 Braille. Contracted Grade 2 Braille shall be used wherever Braille is required in other portions of these standards. Dots shall be 1/10 inch (2.54 mm) on centers in each cell with 2/10-inch (5.08 mm) space between cells, measured from the second column of dots in the first cell to the first column of dots in the second cell. Dots shall be raised a minimum of 1/40 inch (0.635 mm) above the background. Braille dots shall be domed or rounded.
In the California standard, the parameters of the dot size and spacing are much greater than that of dots on paper. A requirement for rounded dots was included in these requirements in an effort to reduce vandalism and improve readability.
In 1998 and updated in 2003, the American National Standards Institute put forth similar standards in “American National Standard: Accessible and Usable Buildings and Facilities: 2003: Standard and Commentary”. Again, the dimensions for braille characters intended for braille on signs are much larger than typically used for braille on paper but in these standards, a range of measurements is specified rather than a specific value.
Chapter 7: Communication Elements and Features includes items for communicating information to persons with hearing and visual impairments. Section 703 details standards for signage and 703.4 discusses braille in general and 703.4-3 details specifications for braille.
703.4-3 Dimensions
Measurement Range
Minimum in Inches
Maximum in Inches
Dot Base Diameter
0.059 (1.5mm) to
0.063 (1.6mm)
Distance between two dots in the same cell
0.090 (2.3mm) to
0.100 (2.5mm)
Distance between corresponding dots in adjacent cells
0.241 (6.1mm) to
0.300 (7.6mm)
Dot height
0.025 (0.6mm) to
0.037 (0.9mm)
Distance between corresponding dots from one cell directly below
0.395 (10.0mm) to
0.400 (10.2mm)
Resources
American National Standard: Accessible and Usable Buildings and Facilities: 2003: Standard and Commentary. ICC/ANSI A117.1-2003. P151-163.
National Library Service for the Blind and Physically Handicapped, Library of Congress. Specification 800: Braille Books and Pamphlets. (www.loc.gov/nls/specs/800_march5_2008.pdf)
Here is all the relevant information for InfoComm 2024. For more information or for company contact email [email protected] — New stuff from Peerless-AV and if interested in AI Assist then check out 22Miles. See the Las Vegas Convention Center project on AVIXA TV.
Events — If you managed to score a ticket to next week’s very sold out Buzz & Bullseye digital signage industry mixer at InfoComm, you will gain access to the venue by using one of two kiosks at the entry to check-in. See the kiosk running KioWare! Mixer is produced by Dave Haynes of Sixteen Nine
At InfoComm
22Miles— 22Miles unveils AI wayfinding tools. 22Miles, a digital signage software and interactive solutions provider, has unveiled three tools for AI-powered hashtag#wayfinding, including AI 3D Map Generation, AI Widget, and Offline AI. http://ow.ly/Cr7x105u7WR — here is a look at recent media coverage of 22miles
Peerless-AV – We’re excited to share that Peerless-AV will be at InfoComm 2024 in Las Vegas! We’d love to invite you to visit Peerless-AV at Booth W1725 to meet with brand representatives and see the latest product offerings. Peerless-AV will showcase its latest products and AV offerings including the new launch of Neptune™ Full Sun Series, updated SEAMLESS Kitted Universal dvLED Mounting System, and more new innovations revealed at the show. Please let us know if you are interested in setting up an appointment, and I’d be happy to help. [email protected]
AcquireDigital— Meet us June 12 – 14 at InfoComm 2024. We’re showcasing how wayfinding technology can revolutionize your business. Join us at Booth W2759 for a live demo of our digital wayfinding solutions. Experience the future firsthand.
Mimo Monitors(#W901) — stop by the Mimo Monitors booth (#W901) to get exclusive sneak peaks and hands-on with our new, innovative, cutting-edge hardware solutions, ideal for educational environments, conference rooms, retail, retail, government, outdoor, healthcare, museums, outdoor, and more. Please let us know if you would like to make an appointment at the show. [email protected]
LG Electronics — Booth #W2125 — here is a great preview of what you will see at InfoComm 2024 — link — Use Code LGE592 to get FREE access to the exhibits
In an exclusive interview with Commercial Integrator, Brian McClimans, VP Sales, North America and APAC at Peerless-AV, sits down to discuss the display solutions offerings at InfoComm 2024. In particular, McClimans points to the new SEAMLESS Kitted Universal dvLED Mounting System and the reusable Universal Spacer.
Check out the interview below to learn all about Peerless-AV at InfoComm 2024. Also, check out Peerless-AV’s booth #W1725 to see the latest digital signage innovations!
Commercial Integrator: What products are you most excited about at InfoComm 2024?
Brian McClimans: I am most excited to see all the different DVLED display solutions at this year’s InfoComm. From indoor to outdoor, the landscape and technologies for DVLED solutions have come such a long way and this year I expect it to be better than ever.
Commercial Integrator: What are the biggest benefits of the new SEAMLESS Kitted Universal dvLED Mounting System?
Brian McClimans: The three biggest benefits of the new SEAMLESS Kitted Universal dvLED Mounting System are the ease of quoting, ordering, and shipping. It’s the first-ever solution that is truly 1:1, making all-in-one DVLED SKUs a thing of the past. As all-in-one systems are not channel efficient and the sizes are pre-defined, they take away the ability to truly seamlessly deploy DVLED videowalls. With Peerless-AV’s new mounting system, SEAMLESS takes on a whole new meaning and look.
At the Mimo Monitors Booth:
Unlock the next level of efficient time-sensitive communication with the FlashCast-Visual Alert Overlay. This cutting-edge technology acts as a programmable video overlay by allowing you to send real-time alerts and time-sensitive information quickly and efficiently to HDMI-connected displays via the cloud (and works with Common Alert Protocol). Quickly connect to and take over every digital signage display on campus, in an office, hospital, or anywhere you can imagine to effectively communicate emergencies or time-sensitive information immediately.
Check out our most flexible conference room display yet and get an exclusive hands-on demo and sneak peek at the Myst Echo. This innovative display has everything you love about the Myst Link with even more flexibility and ingenuity. With the ability to connect to the user’s laptop to run the meeting room, this display has the added bonus of accommodating and oscillating between any meeting platform. Switch between your favorite video conferencing software with ease as this new display can turn any conference room into one that will work for every meeting. Any meeting. Anywhere.
Get hands-on with the revolutionary Mimo Myst Family, and be sure to elevate and empower your conference room while increasing flexibility and minimizing hassle. With three premium 10.1” displays, The Mimo Myst Link, the first AV-over-IP display with HDMI capture that connects over Ethernet, Mimo Myst for Android™, ideal for when the display should support an operating system, and Mimo Vue Capture
News from Brightsign
Today, the company announced new solutions and program updates designed to give customers and partners more flexibility for their digital signage journeys. It is headlined by the BrightSign XC5 media player, which now offers the choice of either BrightSignOS™ or Microsoft Windows. With this update, BrightSign sets new standards in flexibility on Intel-based XC5 models, XC2055 and XC4055, the company’s most advanced media players to date.
InfoComm is the largest and most comprehensive professional audiovisual trade show in North America bringing together manufacturers, integrators, dealers, and end-users from around the world to showcase the latest technologies, products, and services.
InfoComm’s origins trace back to 1946 when our association, at that time called the National Association of Visual Education Dealers (NAVED), held its first conference. Since then, the trade show has continued to grow and support the pro AV industry. Last year, InfoComm 2023 spanned 358,700 nsf and welcomed 700 exhibiting companies and 36,639 total registrants from 155 countries.
InfoComm is owned and produced the Audiovisual and Integrated Experience Association (AVIXA) – the hub for professional collaboration, information, and community, and is the leading resource for AV standards, certification, training, market intelligence, and thought leadership.
InfoComm 2024 Will Dive into Digital Signage Trends and Tech
FAIRFAX, VA – April 18, 2024 – InfoComm 2024, June 8-14 (exhibits 12-14) at the Las Vegas Convention Center, will present an exciting digital signage program, featuring training courses, the D=SIGN conference, workshops, networking events, and a digital signage focused show floor tour.
“Reflecting the growing opportunities in the digital signage space, our program at InfoComm will provide a wealth of insight into the very latest technologies and developments in digital signage,” said Rochelle Richardson, CEM, Senior Vice President of Expositions and Events, AVIXA, producer of InfoComm. “We’ll also have plentiful opportunities for integrators, designers, content creators, and the entire digital signage community to build their network.”
The spotlight on digital signage will begin with two full-day trainings: “Digital Signage Certified Expert (DSCE)” on Sun., June 9 and “Digital Content & Media Expert (DCME)” on Mon., June 10, presented by Jonathan Brawn, Principal of Brawn Consulting.
On Tues., June 11, the D=SIGN conference, produced in partnership with the Digital Signage Federation, will feature six sessions, including: “D=SIGN: AI Primer for Digital Signage” with Jim Nista, Creative Director, Nista Digital Content; “D=SIGN: Green Signage, Easier Than You Think,” with speakers from Legrand AV, Global Display Solutions, Sony, and BrightSign; and “D=SIGN: Futureproofing Your Hardware From Day 2 to Day 2000” with panelists from Bluefin International, BrightSign, Nanolumens, Legrand AV, and AVI-SPL.
Also on Tues., June 11, the Market Insights Lunch: Digital Signage Forum, hosted by Florian Rotberg and Stefan Schieker from Invidis Consulting, will provide a global outlook on the digital signage industry in addition to a networking lunch.
On Wed., June 12 the Technology Innovation Stage (Booth C8676) will feature a panel of digital signage experts who will explore how interactive digital signage applications can maximize the user experience. They’ll also discuss what’s next for the sector, including green signage and the role of computer vision AI. Panelists include Jim Nista of Nista Digital Content, Michelle Montazeri from Legrand AV, and Jenny Hicks from Midwich Group.
The InfoComm trade show floor will feature more than 100 exhibitors showcasing digital signage solutions. Paul Fleuranges, board member of the Digital Signage Federation, will lead two tours focused on this solution on Wednesday and Thursday mornings at 10 a.m. The tours will highlight display innovation, content management systems, cloud technology, cybersecurity, and more.
In addition, InfoComm attendees are invited to join the digital signage meetup at AVIXA Xchange LIVE (Booth W2847) on Thurs., June 13 for conversation and refreshments. And on Thursday evening, Sixteen:Nine and Experience United Social Club (XUSC) will host the sold-out Buzz & Bullseyes Digital Signage Mixer at the darts-themed Flight Club at the Venetian.
InfoComm 2024 is sponsored by Strategic Show Partner Crestron and Supporting Show Partner Shure Incorporated.
For ongoing conversations and news about InfoComm 2024, visit the InfoComm room on AVIXA Xchange, a unique community for the AV industry designed to connect thought leaders, industry-leading solution providers, and innovative manufacturers with AV solution seekers.
InfoComm is the largest technology exhibition and conference in North America focused on the pro AV industry. The exhibition is produced by the Audiovisual and Integrated Experience Association (AVIXA), and currently ranks as the 39th largest trade show in the United States by Trade Show Executive. In addition, AVIXA and its partners produce a global portfolio of trade shows and conferences, including InfoComm China, Beijing; InfoComm India; InfoComm Asia; Integrate; and Integrated Systems Europe.
About AVIXA
AVIXA is the Audiovisual and Integrated Experience Association, producer of InfoComm trade shows around the world, co-owner of Integrated Systems Europe, and the international trade association representing the audiovisual industry. Established in 1939, AVIXA has more than 3,000 enterprise members representing over 20,000 AV professionals, including manufacturers, systems integrators, dealers and distributors, consultants, programmers, live events companies, technology managers, content producers, and multimedia professionals from more than 80 countries. AVIXA members create integrated AV experiences that deliver outcomes for end users. AVIXA is a hub for professional collaboration, information, and community, and is the leading resource for AV standards, certification, training, market intelligence, and thought leadership. Visit www.avixa.org.
Leading European QSR and Retail kiosk manufacturer Pyramid Computer announces operation for the North American market
Freiburg, Germany, January 10, 2020: Pyramid Computer announced today that a new global setup in the fast-growing self-service kiosk industry will be unveiled at The NRF Big Show in New York City, 12 – 14 January. The company will use the event to officially announce the opening of its new North America operations, based in Boca Raton, Florida, USA. new global setup in the fast-growing self-service kiosk industry will be announced at NRF Big Show in New York City starting 12th January 2020.
Josef Schneider, CEO of Pyramid Computer GmbH in Germany, said: “We are thrilled to announce an experienced sales and leadership team to spearhead our Pyramid North America operations. This move allows us to finally become a real local partner for our clients in the United States.”
Ryan Lagace, COO of Pyramid Computer in North America: “It’s an exciting, innovative and transformational time in the self-service market, we are eager to bring Pyramid’s best in class solutions to our North American clients and partners. Pyramid North America will bring our award-winning polytouch® branded kiosks to North America while providing software and service support.”
Added Ryan Lagace: “Pyramid´s outstanding technology and manufacturing has had a proven track record for many years within global QSR, Retail, and Hospitality brands. With our new North American operation, logistics, and partnerships, we are excited about positioning the company as a global market leader.”
Visit the Pyramid our NRF – Booth 5860.
About Pyramid Computer
Pyramid Computer has focused on the development and manufacture of high performance and tailor-made IT solutions since 1985. The company has produced more than 30,000 customized kiosk terminals for QSR and retail customers throughout the world. In addition, it has developed a uniquely precise system for localization and automation in hospitality and retail – Pyramid Location System. All products including IT hardware, indoor localization, and Network & Security and Industrial PC & Imaging products are engineered and designed in Germany for shipment and installation via worldwide OEM and distribution partners.
This week Dell announced the launch of its first Industrial PC (IPC) products at Embedded World, Nuremberg Germany.
The products are fanless, solid-state design and highly reliable devices to use “headless” or with keyboard, mouse and monitor. Flexible and powerful, with extensive input/output (I/O) options, they run on Intel processors.
Embedded Box PC 5000 is optimized for performance and I/O scalability. Powered by Intel Core-I processors, it includes two PCI/PCIe card slots for adaptability. The Embedded Box PC 5000 provides high-bandwidth ideal for industrial PC and IoT use cases (multi-HD video streaming apps and high frequency sensor data sources) as well as manufacturing and automation control.
Embedded Box PC 3000, powered by Intel Atom processors, is designed for space-constrained applications, such as retail kiosks, automated vending devices and in-vehicle PCs.
Other features:
· Operating temperature range from 0°C to 50°C
· Designed to MIL-STD 810G specifications
· DIN-rail, VESA, or wall mount options
· Multi-core processors based on Intel Core-i (5000 Series) and Intel Atom (3000 Series)
With Tiger Lake support 8K resolution is now available
SDM-L 8K Tiger Lake Main Features: ● Intel Tiger Lake UP3 Processors ● PCIe X 8 Edge Connector ( HDMI, DP1.4 )，Supporting 8K Display ● 1 x HDMI ● 2 x SO-DIMM DDR4 Memory, Up to 32GB ● 1 x M-key M.2 (2280) for SSD ● 1 x RJ45, 1 x E-Key M.2 (2230) for WiFi/BT (WiFi 6) ● Support Intel vPro Technology (Core i5-1145G7 — see link Tiger Lake
Intel® SDM comes in two form factor size options—the Intel® SDM Small (Intel® SDM–S) and Intel® SDM Large (Intel® SDM–L). This allows for new and scalable all-in-one designs that benefit from the cost-effective implementation and management of integrated Intel® processor-based media players. Its design omits housing, so it can be fully integrated into visual IoT applications like hospitality screens and bedside terminals that require minimal space with maximum performance.
Intel® SDM incorporates high-speed PCIe* connectivity with a custom I/O receptacle board that eliminates the need for external I/O. Multiple offerings spanning Intel Atom® to Intel® Core™ processors support both basic and extended features with a connector that is future-proofed to support 8K resolution displays and video capture, when available.
8K Media Players
Question — What is 8K resolution anyway? —
Answer — An 8K display is a screen with 7,680 horizontal and 4,320 vertical pixels for a total of approximately 33 million pixels. The “K” in 8K stands for Kilo (1000), meaning a TV that has achieved a horizontal resolution of about 8,000 pixels.
8K TV is the highest resolution display that has been released recently among UHD (ultra high definition) TVs. With four times more pixels than a 4K display —another type of UHD resolution—8K displays show a sharper and more detailed picture quality. This is because in 8K displays pixels are so small they cannot be distinguished even from close up, making highly detailed images a reality. Samsung has a nice side-by-side comparison.
Read the Intel® Smart Display Module product brief ›
Informational graphic for Panasonic SQ1 Series displays, highlighting features like Intel Smart Display Module and Intel Kiosk Computers. Offers 4K resolution, one-to-one ordering control, and screen sizes from 49 to 98. Includes model specs and features.
Explore our blue digital signage display, compatible with Intel Kiosk Computers. Discover size specifications, resolution options, brightness, contrast ratio, inputs, outputs, dimensions, weight, and power consumption. The product image features a serene beach scene on the screen.
An image outlines the specifications for the GIGAIPC SDM-7300L Intel Kiosk Computer. It features an Intel CPU, 2 DDR4 slots, HDMI and DP support, Intel HD Graphics, TPM 2.0, a LAN port, and various expansion slots. Contact details and model image are included.
The technical diagram of the AXIOMTEK SDM500L motherboard is designed for Intel Kiosk Computers. It features a comprehensive layout with labeled components like expansion slots and ports, complemented by a specification summary detailing processor type and connectivity options.
Qwick Media of Burnaby, British Columbia, is pleased to introduce its innovative and successfully deployed ‘Shared Data’ interactive kiosk technology at the TIAC Congress.
This annual event for the Tourism Association of Canada will be held in Gatineau, Quebec, November 27-28, 2018. Qwick Media will be showcasing, for the frst time at the national level, our proprietary connected tourism self-service platform solutions that have been successfully deployed in Saint John’s, New Brunswick and Halifax, Nova Scotia.
This new initiative by Qwick Media is now available and ready to enable tourism administrators to share data with other smart city tourism communities.
Tourists, in their preferred language, will enjoy the experience of discovering your destination, via a network of custom-built interactive kiosks where they can search, find, print and share information. Kiosks networks will broadcast local events in real time and provide an opportunity to pay for those
events.
The Qwick Media platform is THE vehicle to assist tourism towards participating in ‘data marketplaces’. This includes the private sector, promoting new and existing businesses to visitors with its multi-language capability, thereby providing information to a diverse public.
The Creditcall EMV Virtual Terminal is a convenient way to test your EMV implementation without requiring a physical EMV terminal.
Fortunately, the Creditcall EMV Virtual Terminal is designed to emulate an EMV terminal. This makes for a quick and affordable way to test EMV contact and contactless NFC payments in your application without purchasing EMV hardware.
Step 1: Register for a Creditcall WebMIS Sandbox Account
This article will cover how to use the Creditcall EMV Virtual Terminal with KioskSimple.
The first step is to register for a WebMIS sandbox account (aka test account) with Creditcall. This will allow you to make test transactions without actually charging your credit card.
Once you’ve completed the registration process you’ll receive an email with your WebMIS Terminal Id and Transaction Key.
Step 2: Install the KioskSimple Creditcall EMV Payment Gateway Plugin
The KioskSimple Creditcall EMV Payment Gateway Plugin allows you to access the Creditcall EMV payment gateway via the KioskSimple EMV JavaScript API.
If you haven’t done so already, download and install the free demo of KioskSimple.
Next run the KioskSimple Configuration Tool and navigate to the PLUGIN STORE.
Install the Creditcall EMV Payment Gateway Plugin. The configuration tool will restart and some dependencies will be installed.
You should now see a menu option called CARD READERS. Navigate there and select the Creditcall EMV Payment Gateway Plugin and then press CONFIGURE.
Step 3: Configuring the Creditcall EMV Virtual Terminal
The Creditcall EMV Payment Gateway Plugin comes pre-configured to work with the Creditcall EMV Virtual Terminal.
The only configuration necessary is to enter your WebMIS Terminal Id and Transaction Key under the Transaction Settings tab. As you can see in the screenshot below, the Terminal ID and Trans ID (Transaction Key) just need to be populated.
We’ve went ahead and included screen shots of the Device Settings and Server Settings tabs for your reference, but you shouldn’t need to change these values in order to use the Creditcall EMV Virtual Terminal.
Creditcall EMV Virtual Terminal Transaction Settings. The Terminal ID and Trans ID still need to be populated.
Creditcall EMV Virtual Terminal Device Settings
Creditcall EMV Virtual Terminal Server Settings
Step 4: Configuring KioskSimple to Show the Creditcall EMV Virtual Terminal
By default, KioskSimple blocks popup windows and 3rd party applications from running to ensure a smooth user experience at your kiosks or POS.
We’ll want to disable this feature in order to use the Creditcall EMV Virtual Terminal since it’s a 3rd party application.
This can easily be accomplished by changing the setting Enabling Closing Popup Windows to OFF as shown below.
Popup blocking disabled in KioskSimple
Now that we’ve configured KioskSimple to not block the Creditcall EMV Virtual Terminal we need an easy way to switch to it while KioskSimple is running.
I prefer to disable the filtering of the Windows hotkey ALT-TAB as shown below, which allows you to easily switch between open applications.
Disabling the ALT-TAB hotkey in KioskSimple
Step 5: Launching the Creditcall EMV Virtual Terminal
The Creditcall EMV Virtual Terminal gets installed automatically when you install the Creditcall EMV Payment Gateway Plugin in KioskSimple.
The Creditcall EMV Virtual Terminal is located here…
Step 6: Running an EMV Test Transaction in KioskSimple
Now you’re ready to test the Creditcall EMV Virtual Terminal with KioskSimple. The easiest way to do this is to run our Creditcall EMV JavaScript API example.Running a Creditcall EMV test transaction in KioskSimple
Once the example is setup, you can take the following steps to launch KioskSimple and run some EMV test transactions.
Start KioskSimple.
Select “Try the Demo” and then “Test Mode”.
Now you’ll see the EMV JavaScript API website example shown above. Press “Get Status” and you should see the status of the Creditcall EMV Virtual Terminal. You can also enter a dollar amount and press “Start Authorization” to begin your transaction then ALT-TAB over to the Creditcall EMV Virtual Terminal.
When you’re done press ESC and any password will work while KioskSimple is unregistered.
Got Questions?
Please contact us and we’ll get you up and running quickly. We offer free phone and email technical support for all of our code examples. Try finding that anywhere else in this industry.
We’re dedicated to making your next kiosk or POS project a success and are happy to hold your hand through the hardware integration.
Amazon VR kiosk announced in 10 shopping malls to promote its upcoming Prime Day shopping event. See the Amazon VR experience for yourself. Prepare to be impressed.
Amazon VR Kiosk notes — We keep looking for VR kiosk interations for customers especially “trial balloons” and not surprising that Amazon has opted for some extra juice to spur Prime Day. Imagine Prime Day taking on same significance as Thanksgiving or Christmas. With over 50% of ecommerce shopping and buying happening on Amazon, its up to the other retailers like Target and Walmart to react.
Excerpt: Rather than taking the obvious retail angle and depositing you in a computer-generated facsimile of a brick-and-mortar space, Amazon VR kiosk instead transports the shopper into a city filled with Prime Day products — beginning with the fun of a hot air balloon ride. Viewed through an Oculus Rift with full head tracking, the ride lets the shopper briefly see some of the brands and promotions Amazon is featuring before landing in a serene park.
Autumn is upon us! It’s time to pull out a sweater, light the fireplace, and relax with a good book. Along with the falling leaves and cooler temperatures comes the desire for comfort. So, in this season of comfort, how can we ensure that the feeling translates successfully to the sales floor?
The idea of comfort in sales has different definitions to different people, but the gap between generations tends to be the most jarring. Some generations, myself included, tend to find comfort in the traditional sales approach: one-on-one interaction with in-store personnel, discussing product knowledge, pricing and competitor information. Classic and simple, no bells or whistles, the traditional sales approach has been the go-to sales technique for generations. However, in the new age of technology, online engagement drives a new generation of shoppers. Millennials, born between the mid-1980’s and early 2000’s, are approaching the sales floors, as they mature into the primary household consumer. Therefore, we might want to begin to redefine the comfort zone as it applies to this new generation of customers.
Looking back to the traditional sales approach we revisit its glory in the days of the Baby Boomers. This generation’s comfort zone values conventional social interactions and the in-store experience. Millennials were raised during the revolution of modern technology and tend to find value in independent consumerism. This generation finds this formerly “go-to sales approach” to be off-putting, preferring to gain product information through online data before even entering the store. With 70% of Millenials reporting to experience social anxiety, it’s not a question of why these new shoppers dislike the traditional sales approach but what we can do to ensure their comfort. So, what does this mean for store merchandising redefining comfort on the sales floor?
Thanks to advanced technology, interactive kiosks are becoming more and more prevalent for consumers who are looking to avoid ‘being sold’ on a product. Millennials value their independence and ability to make decisions without feeling like they’ve been swayed one way or another. They don’t enter the store looking to be sold. They come with a product or purchase in mind, seeking reassurance in the choice they’ve already made themselves. In this case, interactive kiosks are ideal. Acting as a beacon, kiosks invite consumers to the product with unique designs, advanced technology and selling power. Shoppers are spending time in the stores, comfortable in the setting and finding the information that they seek about the product they are purchasing. It’s a win for the consumer, a win for the retailer and a win for the brand marketers.
The sales approach itself has changed throughout the years, but few items stay true. A personalized shopping experience remains a constant need from generation through generation. How can this personalized experience be utilized in a sales approach that limits direct customer-retailer interaction? The answer is found in interactive kiosks. Kiosks are preprogrammed to know the product in such a way that the consumer is left without reservation; at the same time, allowing for both effectiveness and efficiency that consumers demand. While some Millennials retreat from face-to-face encounters with salespeople, they are still looking to be recognized as a customer with specific needs. Technological advancements with interactive kiosks enable retailers and brand marketers to fulfill the Millennials’ desire for instant gratification, and provide the efficiency so important in a consumer’s personalized experience within their comfort zone.
New draft changes went in 3/19/2021 – release is imminent of 1.1.2 updated. We thought it a good time to bring this back into focus for the self-service community.
What is Europe ADA
EN 301 549 “Accessibility requirements suitable for public procurement of ICT products and services in Europe”
Where are the documents for EN 301-549
They are managed at ETSI
Are they the same as US ADA?
They share some identical influences such as WCAG but they are not the same. An update on the WCAG standard is the release of the working draft for WCAG 3.0. One of the goals of the U.S. Access Board is to “harmonize” the disparate standards into one standard. The European standards have been described by some as in certain cases more descriptive in effect. By contrast the US standards are sometimes described as more prescriptive. There are many areas that though that they directly harmonize with each other.
What Does EN 301-549 Say About Braille?
Not very much actually. It is included in the definition of assistive technology — assistive technology: hardware or software added to or connected to a system that increases accessibility for an individual NOTE 1: Examples are Braille displays, screen readers, screen magnification software and eye-tracking devices that are added to the ICT.
Do European Standards Specifically Mention “Kiosks”
Yes. In one sentence in definitions. Information and Communication Technology (ICT): technology, equipment, or interconnected system or subsystem of equipment for which the principal function is the creation, conversion, duplication, automatic acquisition, storage, analysis, evaluation, manipulation, management, movement, control, display, switching, interchange, transmission, reception, or broadcast of data or information NOTE: Examples of ICT are web pages, electronic content, telecommunications products, computers and ancillary equipment, software including mobile applications, information kiosks and transaction machines, videos, IT services, and multifunction office machines which copy, scan, and fax documents.
Do European Standards Specifically Mention “ATM”
No.
Do European Standards Specifically Mention “POS or Point of Sale or EMV or PCI”
No, however, they do have a section for Receipts and Transactions which has requirements. It seems pretty clear that speech output is required to verify the transaction.
Europe ADA receipt
Comments by Access Board
Throughout its rulemaking process to update its Section 508 Standards, the Board coordinated its work with the European Commission’s development of counterpart ICT accessibility standards. In 2014, the European Commission adopted the “Accessibility requirements for public procurement of ICT products and services in Europe” (EN 301 549) which is available for use by European government officials as technical specifications or award criteria in public procurements of ICT products and services. The Board has worked to ensure broad harmonization between its ICT requirements and the European Commission’s standards (as revised in 2015).
The language you use when describing the qualitative differences between the “European standards” and the “US Standards” appears to be more of an opinion, rather than fact-based. Example: “detailed outcomes and fuzzy requirement” versus “detailed requirements and fuzzy outcomes.” You may be better served by looking at some of the specific provisions in the two standards, EN 301 549 and the Revised 508 Standards (2017) and seeing how the technical requirements are addressed. While the language may differ, the standards still harmonize. For example, both standards have requirements in their respective documents on Hardware. The language used in each of the provisions is similar. The EN text also provides “Notes” which further explain the text of the provision. Another factor you might consider when doing an evaluation between the two standards is the context in which they are drafted. The U.S. 508 Standard is fairly focused on defining and addressing the accessibility features of ICT, with an intention of implementing this is procurements as well as operations. The EN standards address ICT accessibility features AND also address services, such as “Relay Services requirements” in Chapter 13 “ICT providing relay or emergency service access”.
See: Revised 508 Standards(2017) : 406 Standard Connections https://www.access-board.gov/ict/#406.1
406.1 General
Where data connections used for input and output are provided, at least one of each type of connection shall conform to industry standard non-proprietary formats.
Compared to: EN 301 549 v3.2.1 (2021-03) https://www.etsi.org/deliver/etsi_en/301500_301599/301549/03.02.01_60/en_301549v030201p.pdf
8.1.2 Standard connections
Where an ICT provides user input or output device connection points, the ICT shall provide at least one input and/or output connection that conforms to an industry standard non-proprietary format, directly or through the use of commercially available adapters.
NOTE 1: The intent of this requirement is to ensure compatibility with assistive technologies by requiring the use of standard connections on ICT.
NOTE 2: The word connection applies to both physical and wireless connections.
NOTE 3: Current examples of industry standard non-proprietary formats are USB and Bluetooth.
Example of new kiosk in Germany
Click for full size — Samsung Kiosk Model for Germany
Regulatory Checklist Kiosks To assist companies in their due diligence for regulatory conformance the Kiosk Association has worked up a 14 point checklist that outlines the ADA, Accessibility as well as PCI considerations for self-service. Other standards such as UL also apply but for purposes of this document we are…
Sunglass Hut Partners with IDL Worldwide for its Millennial-Focused Retail Brand and Environment, Shaded. | Virtual Strategy Magazine is an online publication devoted entirely to virtualization technologies.
Craig Keefner‘s insight:
the customer experience needed to be interactive, the team integrated built-in photo booths to allow for instantaneous photo taking and prints. Additionally, in order for the consumer to feel comfortable engaging within the space and merchandise, the brand needed to communicate authenticity.
See on www.virtual-strategy.com
Sunglass Hut Partners with IDL Worldwide for its Millennial-Focused Retail Brand and Environment, Shaded.
Pittsburgh, PA (PRWEB) April 16, 2014
In an effort to better connect with the Millennial Generation, Sunglass Hut launched a new retail brand and environment, Shaded, this past November. To capture these consumers, Sunglass Hut sought to make a very different statement from its current retail space. To help position this new brand in the marketplace from a visual and retail point of view, Sunglass Hut looked to IDL Worldwide to manage the design, development and execution of its open-air kiosks.
To answer to millennial consumer habits, IDL conducted significant research to better understand shopping behaviors and preferences. Upon conclusion that the customer experience needed to be interactive, the team integrated built-in photo booths to allow for instantaneous photo taking and prints. Additionally, in order for the consumer to feel comfortable engaging within the space and merchandise, the brand needed to communicate authenticity. To bring a new kiosk format to life that was completely new and exciting compared to what was already on the market, IDL drew inspiration from using real elements and materials for authenticity. From exposed brick walls and reclaimed wood to metal beams and wired glass, an American industrial vintage-inspired design was brought to life.
“The quality, workmanship and details have exceeded our expectations. People said it couldn’t be done in the short time frame, but IDL over delivered by hitting the time line with quality workmanship” said Senior Director of Outlets, Travel, Retail and Emerging Business, Doug Incorvati. “Changing minds not with words, but with deliverable actions, is commendable.”
IDL’s design teams in Chicago, Pittsburgh and Portland came together to ensure the kiosks were just as functional as they were aesthetically pleasing. To support a multipurpose system, a series of multifaceted modular blocks were developed with metal inserts that can be conjoined in many ways and adjusted to various sunglass displays. To preserve the engaging environment of the open-air kiosks while still providing security, IDL engineered bi-fold doors that close and lock to protect merchandise overnight.
The first Shaded open-air kiosk launched in November at Queens Center in New York, which was followed by Polaris Fashion Place in Columbus, Ohio and the Mall at Tuttle Crossing. The open-air retail environment and shop-in-shop were very well received by the Sunglass Hut management team, brand team and operations, as sales exceeded expectations throughout the critical 2013 holiday season. One of the open-air environments was placed at Macy’s Queens Center in New York City, a retailer that has also recently reported a new strategic approach focused on millennials, who are now considered Macy’s largest segment of customers. There has since been discussion of Macy’s rolling this concept to additional locations. The Shaded brand has plans to expand the new concept and brand footprint with potentially ten more retail locations this year.
For more information, contact Allison Duval, Marketing Communications Coordinator at [email protected]
IDL Worldwide (http://www.idlww.com), part of Matthews Brand Solutions, is a global retail design and project management services firm that delivers strategy, creative, execution and reporting of in-store marketing programs that range from temporary graphics to store fixtures. With Brand Centers in Pittsburgh, PA and Portland, OR, and offices in San Francisco/Oakland, Chicago, Mexico, Germany, Brazil and China, IDL’s retail-centric approach spans from generating brand strategy to fabricating brand solutions.
For the original version on PRWeb visit: http://www.prweb.com/releases/IDL/Shaded/prweb11765760.htm
Read more at https://www.virtual-strategy.com/2014/04/16/idl-worldwide-designed-kiosks-targets-millennials#AOM62YLxgZJ2b2JJ.99
Clear EnVe Pods will enable Clear users to verify their identity using face-first biometric technology (rather than an eye or fingerprint scan) for up to five times faster verification.
Clear’s new EnVe Pods, which use face-first biometric technology for faster identity verification at airports. Key points include:
Efficiency: EnVe Pods provide up to five times faster verification than previous methods.
Deployment: The new technology is being rolled out at 12 airports, including Denver International Airport and John F. Kennedy International Airport.
User Experience: Clear members can verify their identity more quickly, reducing wait times and enhancing the travel experience.
Future Plans: Clear plans to continue rolling out EnVe Pods across its network through 2025, eventually phasing out older verification methods.
Clear lanes at these 12 airports are currently utilizing the new EnVe Pods:
Austin-Bergstrom International Airport (AUS)
Buffalo Niagara International Airport (BUF)
Cincinnati/Northern Kentucky International Airport (CVG)
Denver International Airport (DEN)
John F. Kennedy International Airport (JFK) in New York City
Oakland International Airport (OAK)
Orlando International Airport (MCO)
Pittsburgh International Airport (PIT)
Ronald Reagan Washington National Airport (DCA) in Washington, D.C.
Salt Lake City International Airport (SLC)
San Francisco International Airport (SFO)
San Jose Mineta International Airport (SJC)
We all like stats and numbers, too. Generally, though, any stats for any market are 95% of the time from India + they are automatically raised 10% from last year’s report + they want $5000 for them. Generally all the wrong companies are listed, there are very pretty charts and graphs, half of the copy is reiterated in different ways and there is zero insight to be gained. You may as well listen to certain cable channels for “news”. There are some decent data firms, but even they often suffer from their “sponsor influence” (RBR in Europe, e.g.). “I paid for this microphone” principle applies.
There is some value in these reports. Generally they are triggered by more activity in markets (thus more potential sales) so a certain trend can be identified.
Kiosk Stats
kiosks
Infinitive Research Report released 11/27 – Terrible & False
2024
Restaurants
2024
Airport Kiosks
USD 2.19 billion in 2023 to USD 2.35 billion in 2024. It is expected to continue growing at a CAGR of 7.67%, reaching USD 3.68 billion by 2030.
2024
Restaurant POS Terminals
Expands from $29.57 billion in 2023 to $31.64 billion in 2024, achieving a compound annual growth rate (CAGR) of 7.0%. BRC
2024
Restaurants Stats
Restaurants
2024
Restaurants
2024
Restaurant POS
USD 2.19 billion in 2023 to USD 2.35 billion in 2024. It is expected to continue growing at a CAGR of 7.67%, reaching USD 3.68 billion by 2030.
A new study published by Report Ocean Market Research projects that the global Restaurant POS Terminals market is expected to achieve a valuation of USD 30,966 million by 2026. In 2017, fixed POS terminals held the dominant position in terms of revenue, and North America is predicted to be the leading contributor to the market revenue during the forecast period.
According to the report published by Allied Market Research, the global restaurant point of sale (POS) terminal market accrued earnings worth $16.5 billion in 2021, and is expected to hit $44.6 billion by 2031, registering a CAGR of 10.8% from 2022 to 2031.
2024
Digital Signage Stats
Digital Signage
Digital Signage Market size was valued at USD 20.04 billion in 2023 and the total Digital Signage revenue is expected to grow at a CAGR of 7.15% from 2024 to 2030, reaching nearly USD 32.55 Billion by 2030.
2024
Digital Signage Touch Apps
Samsung Electronics, LG Electronics, NEC, Sony, Panasonic, Cisco Systems, Sharp Corporation, Elo Touch, Planar. CAGR of 11.2% during the forecast period (2024-2030)
Digital Signage India
US$ 604.8 million in 2021 and is expected to exhibit a CAGR of 15.2% over the forecast period (2021-2028).
Healthcare Stats
Patient Kiosk SW
The patient check-in kiosk software market size is expected to see rapid growth in the next few years. It will grow to $12.84 billion in 2028 at a compound annual growth rate (CAGR) of 10.3%. Business Research Company (India). Pretty terrible.
2024
Telehealth
The global telehealth kiosk market is projected to reach a valuation of over USD 4,129.80 million by 2034, marking substantial growth from its current estimate of approximately USD 2,060.50 million in 2024. With a Compound Annual Growth Rate (CAGR) of 7.20% over the forecast period, the market’s expansion is underscored by rising demand for accessible healthcare services, particularly in underserved and rural areas.
Mastercard and ZIVELO Leverage Artificial Intelligence and Voice Ordering
Sonic Drive-In will be first to pilot the new innovative voice AI powered ordering and dynamic menu experience at their drive-in locations
PURCHASE, NY — May 16, 2019 — Today, Mastercard announced a partnership with ZIVELO, a leader in self-service kiosk technology, to enhance the drive-in and drive-through ordering experience for quick service restaurants (QSRs) with a first-of-its-kind AI-powered voice assistant and personalized dynamic menu. Sonic Drive-In will be the first partner to pilot the new experience at selected Sonic locations in the U.S. this year. The technology will first be showcased at the National Restaurant Association Show in Chicago from May 18-21, 2019.
Upon arrival at the QSR’s drive-in or drive-through, consumers will be prompted to order from an AI-powered voice ordering assistant, which will integrate with a dynamic menu display. The menu will automatically update using a proprietary AI solution developed by Mastercard, which will allow the display to be customized either for a specific customer or for external factors such as weather, time of day, seasonality and location.
“We are excited to be partnering with ZIVELO to help QSR merchants further enhance their ordering experience to provide even more contextual interactions with their customers and ultimately allow them to get their food faster,” said Stephane Wyper, senior vice president, new commerce partnerships, Mastercard. “This builds on Mastercard’s continued focus on leveraging our payment, loyalty and analytics capabilities to innovate within the retail space alongside our merchant and technology partners.”
“We see facets of our brand, our restaurants, and AI technology converging in a way that makes for a special customer experience. Sonic is known for a fun environment and a full menu with extensive customization options that allows guests to personalize every meal,” said Jon Dorch, vice president of integrated customer engagement. “Voice AI promises to provide carefree conversational ordering that complements the overall experience. We anticipate AI integration will also provide opportunities to streamline repeat orders, personalize suggestions based on data, and offer rewards that are truly relevant.”
The artificial intelligence engine that powers the voice ordering experience to provide a dynamic menu was developed through Mastercard Labs and can be adapted for the needs of each specific merchant partner. The solution is built on OakOS, ZIVELO’s software operating system for public computing experiences, and relies on ZIVELO’s expertise within the self-service display industry, having successfully deployed tens of thousands of kiosks in restaurants to date. Mastercard also provides innovation support through an off-the-shelf voice AI solution for merchants that can be designed, developed and launched without significant effort, allowing them to quickly deploy the experience in-market.
“Drive-thru accounts for 70% of QSR transactions, yet the experience has remained more or less untouched by innovation,” said Healey Cypher, CEO of ZIVELO. “As customer expectation continues to move towards faster, personalized, and contextual experiences, we are excited to partner with Mastercard to bring this transformative solution to market and hopefully exceed those expectations.”
The voice ordering experience and dynamic menu solution was designed by Mastercard and ZIVELO to be flexible for each unique quick service restaurant environment. Additional partners will pilot the technology as it continues to roll out in 2019.
About Mastercard
Mastercard (NYSE: MA), www.mastercard.com, is a technology company in the global payments industry. Our global payments processing network connects consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. Mastercard products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter @MastercardNews, join the discussion on the Beyond the Transaction Blog and subscribe for the latest news on the Engagement Bureau.
About Sonic
SONIC, founded in 1953, is the largest drive-in restaurant brand in the United States with more than 3,600 restaurants. SONIC is part of the Inspire Brands family of restaurants. For more information, visit SonicDriveIn.com and InspireBrands.com.
About ZIVELO
ZIVELO’s mission is to revolutionize the way brands use technology to interact with their consumers on-premise and in the physical world. Founded in 2008, ZIVELO has rapidly grown to become the leading self-service technology brand, offering a sleek and sophisticated product design, intuitive user experience, and cutting-edge modular hardware solutions. In 2018, ZIVELO acquired Oak Labs, the creators of OakOS – the world’s first operating system for public computing experiences. Through the acquisition, ZIVELO now provides brands with an end-to-end solution for the roll-out of kiosks and digital signage and is one of the only full-service kiosk providers to offer world-class hardware, software, services, and financing under one roof. ZIVELO is headquartered in Scottsdale, AZ, with offices in San Francisco and Seattle. For more information, please visit http://www.ZIVELO.com/.
Discusses the evolution of guest experiences in attractions, emphasizing the shift from traditional methods to seamless digital solutions.
Key points include:
Digital Transformation: The post-pandemic landscape has accelerated the need for digital experiences, with guests expecting intuitive and smart interactions.
Challenges: Attractions face the challenge of meeting these expectations while managing operational costs.
Smart Solutions: The article highlights the importance of creating an intelligent ecosystem where digital touchpoints enhance the guest journey and drive revenue.
Operational Efficiency: Smart content management systems can automate updates, freeing staff to focus on guest engagement.
Revenue Generation: Digital solutions can turn guest movement into opportunities for engagement and revenue, such as promoting less crowded areas or highlighting special offers.
Future-Ready: The importance of scalable and adaptable digital solutions that evolve with the attraction’s needs.
The article underscores the need for attractions to integrate smart digital solutions to enhance guest satisfaction and operational efficiency
The true power of smart digital solutions reveals itself in daily operations. Drawing from our discussions with venue operators over 27 years, we understand that operational excellence isn’t just about installing new technology – it’s about empowering your team to deliver exceptional experiences efficiently.
Gone are the days of staff manually updating multiple systems or rushing around your attraction changing digital displays. Our automated content management system handles these routine tasks seamlessly. When information needs updating – whether it’s wait times, show schedules, or promotional content – changes propagate instantly across all touchpoints. This isn’t just about saving time; it’s about ensuring your guests always have accurate, consistent information wherever they are in your venue.
Think about your current operation:
How much time does your team spend answering basic navigation questions or updating information boards?
How often are staff pulled away from creating magical guest moments to handle routine updates?
Our system frees your team to focus on what they do best – engaging with guests and creating memorable experiences.
Integration with your existing systems means no more juggling multiple platforms or dealing with disconnected solutions. Whether it’s your ticketing system, event management tools, or emergency protocols, everything works together harmoniously. When you need to make changes, you do it once, and the system handles the rest.
Our feature this month is a case study in tablet kiosks and giving back to the community. In it, an interactive tablet kiosk from the iPadKiosks serves as the centerpiece of a young man’s Eagle Scout Service Project. Worth noting that every single one of our sponsors and members donate expertise and materials to projects.
ADA Committee – we met with the U.S. Access Board in Washington, DC and had an extended meeting with them covering options for working together going forward. The group was very enthused on both sides and we came away with a plan. Visit our ADA page for the writeup on the meeting. Included are some pictures plus our show and tell on assistive devices. Thanks to KioWare, Frank Mayer, Olea and iPadKiosks for attending. Also thanks to ATMIA and the ETA. It was pretty exciting all said.
News and More — we’ve added a Digital Signage RFP and a Smart Cities RFP section. Atlanta was Intersect we believe and New Jersey and Jersey City are next. Very active and competitive space. Those go along with existing McDonalds news watch. Word there is more changes as far as vendors go. Some in and some out. Sometimes it almost seems easier and better to let someone win the initial deal and then win it for sure later when they don’t execute.
The Kiosk Industry Group is a news and marketing association for self-service and kiosk manufacturers. It is for the benefit of kiosk manufacturers, developers, resources and client companies who are involved in self-service transaction machines (SSTM). News about the industry and by the industry is published on our website when it is relevant to companies that deploy or may deploy self-service, or to companies that support those deployers with hardware, software or applications. The Kiosk Industry Group has been active since 1995. Our audience this year on the website is 50,000 (human). Visit https://kioskindustry.org/ for more information.
And thanks to all of our sponsors. They are the ones along with our members that make this network available.
Washington’s weather kiosk was located on Pennsylvania Avenue, near E Street NW. It happened to be directly adjacent to The Washington Post building at the time.
Initially, the kiosk was quite popular with the public, and its reports were frequently cited by the media, particularly The Post. But after a couple of decades passed, Washingtonians began to complain that the kiosk was not reporting accurate temperature readings. The kiosk’s temperature was often 10 degrees warmer than the actual temperature, particularly on sunny afternoons.
The kiosk became a Great Depression-era “fake news” controversy in Washington.
“Our SSK or self-service kiosks allow people to do a lot of the tasks that a regular post office window clerk would do,” he said, “without having to wait in line.”
Load factor — “We are expecting to send between 850 to 950 million packages this holiday season,” Schapiro said. “Nobody wants to see negative things happen to their packages. When items are properly packaged, it’s infinitesimally small the amount of damage that can happen.”
The Self Service USPS kiosk has undergone many iterations over the years. The original model was a combination IBM and Wincor Nixdorf (back when Wincor was Wincor). Janet Webster was the key manager back then and has since retired and does consulting. She is a member of the kiosk Hall of Fame. One of the biggest problems for the self service USPS kiosk machine has been the placement within the actual facilities. A 100% ADA terminal isn’t ADA compliant if it is situated wrong physically. In modern times we have several iterations including the Postal Buddy by Kiosk Information Systems. The USPS kiosk comes up periodically as a new RFP every 3-5 years and is a mainstay component of the USPS postal facilities.
Self Service USPS Kiosk Video – 2021
More Information
Here are a couple of pictures from the local Colorado post office
