Brian Meyers: A Pragmatist Powering Hotel Tech Innovation
MGM Lobby kiosk for Check-In Hotel
Nice write-up on Hospitalitytech.com, which so happens to include a nice picture of Olea Hotel Check-In kiosk running Oracle Opera PMS. Oracle is different in that they not only provide the backend and software, but if you like, they will provide their kiosks. Or in this case, work with Olea Kiosks, it appears.
AI Use Case — While much of the hospitality industry’s AI focus remains on guest-facing tools, Meyers has been quietly implementing AI behind the scenes to eliminate inefficiencies and manual processes. One of his most successful AI deployments to date is a tool that streamlines how MGM’s catering teams handle banquet event orders (BEOs).
Summary
Early Shift to Tech:Brian Meyers, once set to be a doctor, saw firsthand that healthcare’s incentives didn’t align with his values. He pivoted to computers early, driven by a desire to work where people find joy.
Build vs. Buy Ethos: Meyers uses a functional point analysis to gauge project complexity. For massive, multi-functional systems—think Oracle Opera PMS—he’s a buyer. For focused pain points he’s experienced himself, he builds in-house. “Complexity and clarity decide it,” Meyers says. If he knows the actors and the pain point, he builds. If not, he partners.
Disney Roots: At Walt Disney World, Meyers created a project cost forecasting tool still in use decades later. He identified a recurring issue: call center and IT teams were siloed during major campaigns, causing reservation systems to crash. His solution was collaboration and infrastructure, which led to the launch of Capacity Engineering, saving Disney $2 million annually.
Leadership Advice: Disney mentor Gary Green’s wisdom stuck: “Find where no one’s standing on the baseball field.” Meyers used this approach, moving from manager to leader by filling gaps others ignored—a strategy he brought to MGM.
Integration = Guest Experience: Biggest tech gain for guests? Seamless system integration. Meyers aims to bust silos so guests don’t need to re-enter information across point solutions. MGM’s PMS got upgraded to Oracle Opera Cloud (Park MGM went live July 22, 2025). Direct collaboration with Oracle R&D lets MGM steer product features—few hotels get this access.
Continuous Improvement: Meyers regularly stays at MGM properties to experience tech as guests do. Noticed a spa reservation pain point; pushed for direct tablet integrations. The philosophy: every guest-facing system should connect smoothly—whether it’s TV, in-room tablets, or spa reservations.
Scaling with AI: Meyers runs experiments to upskill his teams using AI-powered application development. Recent project: automating third-party payments for hotel stays, built without writing code manually. Within two weeks, the team produced a working prototype, solving business needs and learning modern tools.
Bottom Line: Meyers blends deep industry knowledge with a willingness to experiment, not just for show but to solve real operational problems. He’s a hotel tech exec who still codes, still listens to guests, and keeps tech lean and relevant. That’s how hospitality gets smarter.
“I knew I didn’t want to fix laptops in a back room. I wanted to create experiences that bring joy.” Meyers’ journey shows how transparent, pragmatic leadership—plus a dash of DIY spirit—can change the face of hospitality technology.
Last night, a display screen in Union Station—one of Washington DC’s main transit hubs—found itself moonlighting as a tiny pornographic theater. Now, Gizmodo can exclusively reveal footage of the incident, and I can assure you that, one, it’s definitely pornography, and two, I have never had a commute this stimulating.
I think they said it in the movie (Sierra Madre?) ” we don’t need no stinkin’ lockdown…”. Somebody supposedly smarter than everyone else turns out to be not as smart as many.
Pornvideo Update:
Corey Price, VP of Pornhub, provided Gizmodo with the following comment regarding the brand’s surprise appearance in Union Station yesterday evening.
“Pornhub is accessed by nearly 75 million fans across the world each day. It’s entirely possible the perpetrator of this incident was an avid fan who was perusing our content and unfortunately mishandled the technology behind the video screen at Union Hall. While we don’t condone such behavior — by any means — whatsoever, especially broadcasting unwarranted material to innocent passersby, we do hope it provided some…relief…in the midst of a hellacious commute home.”
If your computer’s running on Microsoft Windows, you need to take these steps—right away.
Here’s why: in case you haven’t heard, hackers exploited a vulnerability in older Microsoft Windows servers to execute a large-scale global cyberattack on Friday using ransomware — a malicious software that holds your computer hostage for ransom — and a hacking tool stolen from the U.S. National Security Agency (NSA). The massive attack left victims locked out of their PCs with a promise of restored access if $300 was paid in digital currency Bitcoin—and a threat of destroyed files if the ransom is not met.
Thus far, at least 200,000 computers have been infected in more than 150 countries, leaving everything from businesses and governments to academic institutions, hospitals and ordinary people affected.
See article here on Kiosk Industry on passwords as well.
New Biometric E-Gates
Clear is testing futuristic e-gates at several airports, including Oakland (OAK), Oklahoma City (OKC), and Greenville-Spartanburg (GSP), with planned rollout to more airports like Ronald Reagan Washington National Airport (DCA) this summer. These e-gates use touchless biometric technology, aiming for a future where travelers can pass through security using biometrics alone—no boarding pass or ID needed. The current trial lets passengers use a boarding pass scan and then biometrics (eyes or fingerprints); eventually, full automation is planned. Clear employees will remain present, shifting from verification to hospitality roles.thepointsguy+1
EnVe Pod Rollout for Faster Check-In
Clear launched innovative “EnVe Pods” at 12 major airports including Denver International Airport (DEN) and San Francisco International Airport (SFO). These pods use face-first biometric tech to accelerate the identity verification process, reportedly making it five times faster than previous systems. The rollout is ongoing and will cover all 58 airports in the Clear Plus network throughout 2025.clearme
Expansion of TSA PreCheck Enrollment Locations
In 2025, Clear continued to expand its TSA PreCheck enrollment and renewal services, increasing the number of locations at both airports and non-airport venues like shopping malls and Staples stores. New locations have opened in airports such as Sarasota Bradenton, Baltimore/Washington, Grand Rapids, Phoenix, and Portland. The company has also established its first non-airport venues in places like the Salesforce Transit Center (San Francisco) and several shopping centers in Florida, Texas, and Georgia.clearme+3
Legislative Developments in California
A California bill (SB 1372) proposes changes to how Clear operates within the state. If passed, it would ban Clear from expanding at California airports unless it sets up dedicated security lanes (not using standard TSA or PreCheck lanes). CLEAR currently operates in nine California airports and faces opposition to the bill from travel industry groups and airlines. The bill aims to create more equitable airport checkpoint experiences and could impact Clear’s future operations in California if enacted beginning January 1, 2025.abcnews.go
These updates reflect Clear’s ongoing push to modernize airport security, increase convenience with expanded enrollment, and adapt to regulatory shifts—all while integrating cutting-edge biometric tech for a faster airport experience.
The battle for TSA and airports seems to have taken a new turn. Just when we were settling into fast and speedy airline check-in thanks to IRIS biometrics, one of the players is “complicating” the situation.
A recent post on Biometric Update (thanks Michael!) came up and notes Idemia is lobbying to make ID checks mandatory for CLEAR’s members. That would be an inconvenience for CLEAR members for sure who pay $189 a year for first up. We also noted on the same day a news story on CBS News and CLEAR. It focused on a couple of employee errors.
We asked CLEAR. Here are our notes summarized by Bard.
CLEAR takes security very seriously and has a zero-tolerance policy for security breaches.
The two security incidents that were mentioned were isolated incidents that did not involve the CLEAR biometric system. They were the result of an ambassador not following the company’s strict protocols. CLEAR took immediate action by terminating the responsible employees, their managers, and retraining all ambassadors at the affected locations.
CLEAR has been working with the TSA since 2020 to integrate CLEAR members’ IDs into TSA’s CAT machines. This would allow passengers to skip the ID check at the airport. CLEAR is looking forward to rolling this out in the future to create a more seamless and secure traveler experience.
.We also asked about CLEAR’s “additional locations/venues” and here is our take:
Hotels – CLEAR offers travelers a hotel check-in experience at the Hard Rock Las Vegas. Take a selfie and the head straight to your hotel room without stopping at the front desk. It’s free for all customers at participating hotels.
Airports – currently the network is 53 airports nationwide and expanding.
Rental Cars – CLEAR partners with Avis to help travelers easily verify their driver’s license ahead of time. 54 eligible Avis airport locations nationwide. This functionality was first tested by Hertz back in 2018.
Sports/Entertainment Venues – CLEAR has deployed a series of integrations to enhance the fan experience at sports and entertainment venues across the country. Specifically, CLEAR’s age verification product, which is currently available at select arenas, allows fans to verify their age and purchase age-gated items, like beer —all with just a selfie within the team or stadium’s app.
Healthcare – CLEAR is developing the ‘replace the clipboard’ in healthcare by partnering with various health systems, including Wellstar Health System in Georgia and the University of Miami Health System in Florida, to empower consumers to securely access and control their health information, beginning with account management and check-in.
LinkedIn – CLEAR is partnering with LinkedIn to expand digital safety and trust by empowering LinkedIn members in the U.S. and Canada to verify their identity with CLEAR for free.
Update: Remains to be seen if Kodak survives but worst case it will sell off kiosk businss
For 2026, a reasonable estimate for the global photo kiosk market is between $1.5 billion and $2 billion, with strong growth trends. Here’s how those numbers are derived and contextualized:
The global photo kiosk market size is estimated at $1.54 billion in 2024 and is expected to reach $2.78 billion by 2033, indicating a compound annual growth rate (CAGR) of around 6.8% from 2026 onward. Using this rate, an estimate for 2026 would be in the range of $1.65 billion–$1.7 billion.linkedin
Related reports for photo printing kiosks (a major segment) cite market sizes of $1.2 billion in 2024, with estimates to reach $2.5 billion by 2033, following a CAGR of about 9.5% after 2026. The 2026 value, following this trajectory, would likely be approximately $1.5–$1.6 billion.verifiedmarketreports
Market growth is propelled by the demand for self-service printing solutions, technological advancements (mobile integration, touchless interfaces), and growing interest in personalized photo products. Both retail and event sectors are major market drivers.linkedin+1
The United States and Asia-Pacific regions are significant markets, with North America often leading in adoption due to a strong event culture and high consumer spending on entertainment.verifiedmarketreports
In summary, the 2026 photo kiosk market is projected to reach around $1.7 billion globally, with 6–10% annual growth, driven by retail expansion, events demand, and new technology features.linkedin+1
Retail Stores Set to Account for 51% of the Total Market Share
The latest report from India research mills covers Photo Kiosks. The market for photos has certainly grown and is growing. The means to merchandise them to the general public from retail locations has taken on new ways though.
For us the most telling news is customer dissatisfaction with self-checkout NOT being available. Scammers are brazenly attaching skimmers.
There was an article on Silicon Review touting a Reuters release on how the new AI self-checkout has been deployed to 500 stores. Sounded good, however, no such article or if it was it was modified earlier entry. The Silicon Review 07 April, 2025 Walmart’s rapid expansion of AI-powered cashier less stores to 500 locations signals a nationwide shift in retail automation that may soon become the industry norm.
Walmart Self-Checkout Scan and Go — A person pushes a shopping cart in a Sam’s Club store while another hand holds a smartphone displaying the Scan & Go app, reflecting the latest in seamless checkout convenience and Walmart self checkout news.
Walmart Tech did publish an article in January on new Scan and Go. Imagine walking out the gates freely with your cart. They didn’t provide any numbers and there are several “Wow — Look at this!” articles on their blog usually with AI used. But no numbers. Mostly Sam’s Club. Personally, going to Walmart and using my mobile phone to scan everything I intend to buy is more trouble for me since I usually buy just a few items. If I do the brunt of my shopping there I am likely in lower economic class and then I would worry about the government wanting customer data. I get paid to be paranoid though.
Sam’s Club Remodel Bruhaha
Dec 24, 2024 — First up the “new design and experience” is being modeled after the Grapevine store. Corporate Walmart did news release with the pictures of people walking thru. And for me, besides a tollway, the image also evokes the feel of an airport security checkpoint or a transit gate, where travelers pass through designated lanes with clear instructions overhead. The organized, process-driven setup is reminiscent of any environment designed for efficient, self-service flow, such as parking garage exits, subway turnstiles, or even amusement park ride entrances. The holiday decorations in the background add a retail atmosphere, but the primary impression is one of streamlined, automated entry and exit.
The retailer also plans to remodel all 600 of its existing clubs, with the newly opened Grapevine, Texas, location setting the standard for the club of the future.
Meanwhile, investments in digital tools such as Scan & Go™, Just Go exit technology and personalized, AI-driven advertising are elevating the member experience and removing friction from the shopping journey.
Meanwhile — Here are some recent updates regarding Walmart’s self-checkout systems:
Click to Contact Olea
**Reduction of Self-Checkout Stands**: Walmart has been decreasing the number of self-checkout stands in certain U.S. locations, including stores in Missouri and Ohio. This change is part of a broader strategy to enhance the shopping experience by prioritizing staffed checkout lanes. The decision is informed by customer feedback, shopping behaviors, and business needs.
**Customer Dissatisfaction**: Reports indicate that customers are frustrated due to unexpected closures of self-checkout machines, which have resulted in long lines at traditional registers. Walmart has acknowledged these concerns and is actively working to resolve them.
**Challenges with Self-Checkout Systems**: Walmart faces ongoing challenges related to self-checkout, including theft and technical glitches. Despite efforts to address these issues through technology like artificial intelligence, problems still arise.
**Mispricing Issue**: In March 2024, Walmart experienced a mispricing issue that affected 1,600 stores, leading to items being sold at incorrect prices due to a system failure. The company has taken steps to reimburse affected customers.
**Security Concerns**: There have been incidents involving skimming devices being placed on self-checkout registers, highlighting the security risks associated with these systems.
Overall, Walmart is reevaluating its use of self-checkout technology to strike a balance between efficiency, customer satisfaction, and security concerns.
What To Expect from Walmart Self-Checkout in near future?
Walmart is implementing several new technologies to enhance the shopping experience and potentially replace or complement traditional self-checkout systems:
AI-Powered Self-Checkout Kiosks: Walmart is testing more advanced AI-powered self-checkout kiosks that use computer vision and machine learning. These systems can identify products without barcodes, detect potential theft or scanning errors, and provide a more intuitive interface1.
Smart Carts: Analysts predict that Walmart might invest in smart carts similar to those used by Instacart and Amazon. These carts use AI and sensors to streamline the shopping process, potentially reducing the need for traditional checkout lanes23.
Mobile Self-Checkout Expansion: Walmart has expanded its mobile self-checkout options, allowing customers to complete their entire shopping journey using their smartphones. This technology reduces the reliance on physical checkout lanes1.
Voice-Assisted Self-Checkout: Walmart is piloting voice-assisted self-checkout kiosks in select stores, using natural language processing to guide customers through the checkout process1.
2D Barcodes: Walmart is exploring the use of 2D barcodes, which can provide detailed product information and enhance checkout efficiency. This technology could be integrated into future checkout systems2.
Hybrid Models: Walmart is testing hybrid checkout systems where employees assist customers at self-checkout machines, ensuring a smoother and more secure experience4.
In Google News Walmart Self Checkout
The article titled “Walmart Rolls Out New Security Rule“ discusses Walmart‘s latest measures to enhance security and reduce theft in its stores. Facial unlock for Members and locked-down items. No need to call a clerk. 25% of shoppers abandon their purchase when faced with locked-up items.
Rising Retail Theft: Major retailers like Walmart and Target are closing self-checkout terminals due to a spike in shoplifting, leading to a loss called “shrink” which surged nearly $20 billion in a year
Self-Checkout Evolution: The self-checkout (SCO) technology is evolving with the integration of artificial intelligence (AI) to combat theft, using cameras and sensors to detect unscanned items.
Adapting Business Models: Retailers are adjusting their SCO-to-cashier ratio and introducing measures like attended SCOs and receipt-scanning gates to prevent shoplifting.
Future of SCOs: Despite challenges, the SCO technology is poised for a comeback with new AI-powered systems expected to be deployed by the end of 2024
Main issues and developments regarding self-checkout systems in retail as discussed on the page.
Excerpt
Target, for example, is using artificial intelligence (AI) to develop a new system that uses cameras and sensors to detect items that shoppers fail to scan. It will create audio and visual alerts and identify shoppers who ignore notifications and repeatedly fail to scan their items after being prompted, Daily Mail reports. Target is hoping to deploy the new AI-powered SCO technology in all stores by the end of 2024.
The SCO business model is also adapting to prevent shoplifting:
Receipt-scanning gates are reportedly being deployed at grocery stores, such as Safeway.
Retailers are reexamining their SCO-to-Cashier ratio.
The one of the biggest problems is that retailers been too zealous, often overweighting their checkout mix of SCOs and cashiers, industry analysts say. While a good rule of thumb is to have ratio of one SCO for every one cashier, some retailers are currently using a ratio of four or more SCOs per human cashier.
Thus, as retailers continue to gain experience with self-checkout, they’re adjusting their store’s ratio to find a mix that both improves the customer’s shopping experience and also protects the retailer’s bottom line.
Best of 2024 Self-Service Kiosk Award Winners – Press Release
Self-Service Kiosk and Digital Signage Award Winners for 2024 —
Innovations in Immersive Technologies
WESTMINSTER, Colo., Jan. 8, 2025 — Kiosk Industry Group, the marketing arm of KMA Kiosk Association, announces the Best of 2024 Self-Service award winners. The winners exemplify the best in self-service and kiosk design, including kiosks. You can meet many of the winners and chat at NRF this week. Stop by 1602 (the first booth down A lower level). If you are attending, look us up on the mobile and matchmaking app and say hello. We also donated $100 for every entry made (which were free) to Retail Orphans and IHL.
Accessibility From The Start – Designed, Configured and Tested
This is the first kiosk designed from the ground up for accessibility. TFA is known for its work with Southwest Airlines and their check-in units. This is the first AI-assist for conversational AI voice kiosk we have seen. Not surprised to see Soundhound in the mix.
Starting at $2667. And don’t forget to also order some nice digital menu boards (indoor and outdoor) while you are at it 🙂
First-of-their-kind Kiosks Developed in Collaboration with Accessibility Experts — Sets New Standard for Inclusive Design
LG Electronics USA has unveiled its Gen 2 Self-Ordering Kiosks, purpose-built with accessibility at the core, in collaboration with accessibility experts at Tech for All. Both companies participate in The Industry Group. Contacts are Peter Kim of LGE and Mike with TFA.
Created using feedback from people with vision, mobility, and hearing disabilities, the new kiosks feature:
Motorized height-adjustable pedestal for wheelchair users and people of varying heights
High-brightness, low-reflectivity displays for improved visibility in any lighting
Integrated assistive technologies like JAWS® screen reader, tactile keypads, and voice interface
Modular design adaptable for retail, healthcare, hospitality, transit, and more
Unlike retrofitted solutions, the kiosks integrate accessibility from day one, reflecting LG’s commitment to going beyond compliance to deliver inclusive, user-friendly technology – marking a meaningful step for inclusive design as the nation celebrated the 35th anniversary of the Americans with Disabilities Act (ADA).
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Press Release
LG UNVEILS ACCESSIBLE SELF-ORDERING KIOSKS, REINFORCING ITS COMMITMENT TO ‘BETTER LIFE FOR ALL’
First-of-their-kind Kiosks Developed in Collaboration with Accessibility Experts, Set New Standard for Inclusive Design
LINCOLNSHIRE, Ill., Aug. 14, 2025 — Digital display leader LG Electronics USA announced its groundbreaking Gen 2 Self-Ordering Kiosks, purpose-built for users with vision, mobility and hearing disabilities. These kiosks, developed with feedback from accessibility consultant Tech for All (TFA), mark another step forward in LG’s ongoing commitment to
create a better life for all.
The announcement comes as the country commemorates the 35th anniversary of the Americans with Disabilities Act (ADA), a historic milestone in advancing the rights of people with disabilities. LG’s Gen 2 kiosks reflect the spirit of the ADA by going beyond compliance to deliver technology that is genuinely inclusive and empowering.
“Technology should empower everyone,” said Peter Kim, B2B Strategic Alliance Team Leader at LG Electronics USA. “By collaborating with Tech for All and working alongside people with disabilities throughout testing and development, accessibility isn’t treated as an add-on – it’s embedded in the DNA of these kiosks.”
Unlike many kiosks retrofitted to meet accessibility standards, LG’s Gen 2 kiosks (KC3P-M series) were designed intentionally with inclusion at their core. TFA started working with LG in April 2024, collaborating from initial design sketches through prototyping, avoiding costly late-stage hardware changes.
“Getting the accessibility in early is key. It’s very hard to go back and fix things,” said Michael O’Hare, Director of Systems Accessibility at TFA. “It’s hard enough on a digital platform, but it’s very difficult on hardware…if you get something wrong, you’ve got to re-engineer it. That early engagement was key for this project.”
The Gen 2 Self-Ordering Kiosks are available in 22- and 27-inch screens, with high-brightness, low-reflectivity displays designed for visibility in diverse lighting conditions. They support both portrait and landscape modes, and are offered in three hardware versions: countertop, fixed-height pedestal, and motorized height-adjustable pedestal. The adjustable option especially benefits wheelchair users and people of varying heights, allowing comfortable, independent use.
Built to accommodate a wide range of accessibility needs, LG’s kiosks support a variety of assistive hardware and peripherals. These include advanced assistive technologies such as Vispero’s JAWS ® for Kiosk screen reader for audio navigation, Storm Interface’s tactile AudioNav™ keypads (6- and 9-key layouts) and SoundHound AI’s voice interface for hands-free commands. The kiosks also support Epson receipt printers and modular barcode/QR scanners, while a webcam accessory is in development to expand functionality. [Editor note – Soundhound is just releasing their Vision interface]
Building on this foundation, the kiosk suite offers platform flexibility across diverse sectors and applications, including compatibility with Kokomo 24/7 ® for health and safety management in education and clinical settings. Their modular, accessible design fits retail, transit, healthcare and hospitality environments.
This is TFA’s first involvement in kiosk hardware from the concept stage. O’Hare explained that while other available products may meet basic accessibility, LG’s Gen 2 solutions go beyond compliance to address real-world user needs. Continuous feedback and refinements during what was a highly collaborative development process resulted in a user-friendly final product.
“The collaboration, the back-and-forth review process, and being able to influence the design was really beneficial to both sides,” said O’Hare. Speaking to LG’s intent, he noted it was clear from the start that they were committed not only to meeting requirements, but to making a difference in the lives of the people who would be using the kiosk. “That was evident from the
start,” he said. “It's another step forward for accessible products.”
For more information on LG’s Gen 2 Self-Ordering Kiosks, click here.
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About Tech for All
Tech for All has deep expertise in applying universal design principles to solve complex accessibility challenges, including those presented by kiosks and other self-service systems. The company’s sole mission is to help its clients successfully address the challenges of making their products, services, websites, kiosks, and mobile apps accessible for all, including people with disabilities. It serves diverse industries and supports clients in the full range of accessibility needs, from audits to content remediation, coding support, product design consulting, training, and developing accessibility strategies and roadmaps. At the heart of Tech for All are the exceptionally talented, skilled, and experienced consultants who develop accessibility solutions and support successful implementation. Many of Tech for All’s experts are living with disabilities themselves. Each of Tech for All’s project teams includes seasoned consultants who bring specialized knowledge, capabilities, and solid experience to the task at hand. For more information, please visit www.tfaconsulting.com
About LG Electronics USA
LG Electronics USA serves commercial display customers in the U.S. lodging and hospitality, digital signage, systems integration, healthcare, education, government and industrial markets. Based in Lincolnshire, Ill., with its dedicated engineering and customer support team, LG’s U.S. Media Entertainment Solution B2B division delivers business-to-business technology solutions tailored to the particular needs of business environments. Eleven-time ENERGY STAR® Partner of the Year LG Electronics USA Inc., headquartered in Englewood Cliffs, N.J., is the North American subsidiary of LG Electronics Inc., a leading smart life solutions company with annual global revenues of more than $60-billion from consumer electronics, home appliances, HVAC solutions and vehicle components. For more information, please visit www.LGSolutions.com. Stay up to date with @LGforBusinessUSA on LinkedIn, Instagram, Facebook and YouTube.
Experience the future with HoverTap™ Universal—an innovative solution that revolutionizes interactive kiosks and screens. With touchless navigation, users can effortlessly interact using gestures, enhancing hygiene and usability. Upgrade your displays today and redefine user engagement.
Having touchscreens or customer input stations that utilize no-touch touchscreen technology or “touchless touch” accelerated with the advent of COVID-19 pandemic. How clean are the touchscreens is the usual question and what is involved in cleaning and maintaining touchscreen.
The added cost of a touch layer is a factor as well. Roughly a 22″ inch screen requires $220 in touch technology in order to make it a touchscreen.
Some of the options have been to reduce the area needed for touch control emulating a remote control onscreen for your screen. In large format displays this can save money.
Here is an example of touchless touchscreen circa 2020 and Olea Kiosks.
From Frank Olea off LinkedIn — CONTACTLESS Touchscreen! We got them! I was super excited when we got these in our lab a few weeks ago. The system is very intuitive and does not require drivers. It’s plug and play in Windows and Android. The lighting turns on when your finger breaks the beams surface to give you an indication that the touch is active. There’s also an audio tone when you “press” a button. It works anywhere from .5” – 1” away from the glass surface. We have various sizes and can do portrait or landscape and add other features like privacy filter. Private message me or ask your Olea rep about it.
Create a fully interactive touch-free user experience through 22MILES’ Voice Activation/Recognition & Control. A component of the Digital Signage Solution Publisher Pro.AIoT, no matter the kiosk, location, or signage application, COVID-Proof the experience for users with a technology that is becoming the new standard.
Users Experience FASTER more EFFICIENT Interactions and Transactions
Find, filter and discover information, navigation, & more through voice
Eliminate the tedious tasks of searching through pages and pages of items & information…. JUST SPEAK AND GO
This is a software feature solution offered by KioWare. Windows or Android. KioWare also offers Maintenance Notification for Users so they can see “Last Cleaned” cycle.
KioWare innovations for clean touchscreens and the User Monitored Maintenance Cycle
Ed Note: Using the kiosk as the “fulcrum” or proxy is not a new idea but it is coming of age with the current situation. These new functions allow users to use their mobile phones as the proxy touchscreen. Statistically their mobile phone is a hotbed for bacteria but this method isolates users from contaminating the usually very clean touchscreen. People without mobile phones have cleaner fingers. Kind of an odd situation of juxtaposable factors.
Just released by Kiosk Innovations: Gesture-Nav is an easy to use sensor based hand gesture navigation tool. It reliably senses 5 dierent directional gestures including Up, Down, Right, Left, and Enter
The Intel RealSense Camera and several software solutions around this exist. Typically requires or uses RealSense. More information
Kiosk Innovations – Foot Controlled Navigation
Just released by Kiosk Innovations: Foot-Nav is an easy to use, easy to understand, and very reliable navigation tool. Foot-Nav allows users to use foot controls rather than touch to navigate through a user interface using the same controls as Gesture-Nav.
KIOSK Information Systems AI or Artificial Intelligence
Meanwhile KIOSK (KIS) has teamed up Valyant on conversational AI
Conversational AI Kiosk – Valyant AI & KIOSK Information Systems Enable Contactless Conversational AI
Pyramid Labs – Touchless Demo
Pyramid kiosk Josef Schneider CEO
Chief Executive Officer at Pyramid Computer GmbH
What can you play with on a Monday morning in Pyramid Computer GmbH´s lab? Contactless interaction with Ultraleap for sure is fun. Will the world ever see it in massive kiosk rollout? Who knows, but we would be ready.
BTW great to be back in the lab. I missed playing on these gadgets a lot in the home office.
Our pcap controllers/sensors can be set up by any user, with sufficiently high levels of sensitivity that they will detect the approach of a finger a few mm from the surface of the glass.
The issue that all non-touch touchscreens are likely to face is the susceptibility to ‘false touches’ as unless the user’s finger is pretty perpendicular to the screen, there is a risk that a knuckle/palm may activate other areas of the touchscreen (or in the case of an IR/optical touchscreen, also inanimate objects such as a shirt sleeve). The palm rejection algorithms within our controllers’ firmware will help, but I suspect that by cranking up the touch sensitivity to such levels they’d be fighting a losing battle.
The software content/GUI will also need to be carefully designed, with larger than normal keys and wide ‘guard bands’ around the keys, again, to minimise accidentally activating surrounding keys.
NFC Touchscreens
NFC means near field communications and is a short range form of wireless technology that lets you exchange data with other NFC enabled devices. This typically involves an NFC chip and card. NFC works within a radius of 10 centimetres making it an ideal method for sending data securely.
An example of use could be a teacher using an NFC card to login to a touchscreen with an NFC reader which would then automatically log them in to their own files and folders on the local network.
Another example is a customer using an NFC enabled mobile phone, tapping an NFC reader on a touchscreen kiosk to checkout and pay for their order.
In both examples, NFC is a great way to provide speed and convenience in busy environments and negating the need to input sensitive data on-screen. Example Link
SANTA CLARA, California, June 26, 2019 /PRNewswire/ — Neonode Inc., (NASDAQ: NEON), the optical sensing technology company, today announced that its zForce® Touch Solutions are now optimized for reducing pathogen transmission in hospitals and other public spaces, by enabling contact-free interaction with graphical user interface (GUIs).
Transmission of health care-associated pathogens that have been shed onto touchscreens and button panels such as elevator buttons, vending machines, information boards, and electronic menus in fast food restaurants create well-documented public health risks. Evidence supporting these risks is provided by the NIH [1]. Neonode zForce Touch Solutions enable contactless interaction with touchscreens and button panels to mitigate these risks.
A zForce Touch sensor mounted along one edge of a display provides an interaction area positioned a desired distance above the display surface as illustrated in Figure 1, below. By making the interaction area hover above the display surface, users experience touch interaction without actually coming in contact with the display, reducing the risks of shedding and receiving health care-associated pathogens through contact with the display.
A zForce Touch sensor can also be mounted beneath a panel of buttons, such as an elevator panel, to enable riders to select their floor without touching the buttons.
“The risk of contamination in hospitals and public areas is of paramount concern to facilities, customers and designers of displays and other interactive devices. Providing a safety-conscious solution without compromising performance and the user experience is the driving force behind Contactless Touch, and we believe our customers will be as excited as we are about this innovative application,” states Carl Bergendal, Executive VP Sales and Engineering at Neonode.
For more information please see “Contactless Touch- a safer method of interaction” [2] at neonode.com.
Controlling an interface via Voice is getting better. Multiple software companies provide this now. Noisy places can require more expensive noise cancellation array microphones
Proxy Mobile
This is a software feature solution offered by KioWare. Windows or Android. KioWare also offers Maintenance Notification for Users so they can see “Last Cleaned” cycle.
Camera and Gesture
Gesture-Nav
Just released by Kiosk Innovations: Gesture-Nav is an easy to use sensor based hand gesture navigation tool. It reliably senses 5 dierent directional gestures including Up, Down, Right, Left, and Enter
The Intel RealSense Camera and several software solutions around this exist. Typically requires or uses RealSense. More information
Pyramid Labs – Touchless Gesture Demo
Chief Executive Officer at Pyramid Computer GmbH
What can you play with on a Monday morning in Pyramid Computer GmbH´s lab? Contactless interaction with Ultraleap for sure is fun. Will the world ever see it in massive kiosk rollout? Who knows, but we would be ready.
BTW great to be back in the lab. I missed playing on these gadgets a lot in the home office.
Just released by Kiosk Innovations: Foot-Nav is an easy to use, easy to understand, and very reliable navigation tool. Foot-Nav allows users to use foot controls rather than touch to navigate through a user interface using the same controls as Gesture-Nav.
AI or Artificial Intelligence
Meanwhile KIOSK (KIS) has teamed up Valyant on conversational AI
Conversational AI Kiosk – Valyant AI & KIOSK Information Systems Enable Contactless Conversational AI
Camera Intel RealSense
The Intel RealSense camera is getting many more integrations and include Gesture and Facial Recognition.
There are three different versions of the camera all tailored to specific situations:
Coded Light for depth and objects [SR300]
Stereo used for facial recognition primarily [400 family]
Smartphones and other portable products have made touch the human machine interface (HMI) of choice for many other products. Touch sensing is easy to implement, easy to use, reliable and cost-effective. However, there are many applications and situations where physically touching a device is not desired and, in fact, in some cases must be avoided. Before discussing a solution to these more restrictive applications, a little touch sensing background is in order.
A touchy topic
According to a recent market report, there is a growing need for touch sensing [1]. The report projects the global touch sensors market will reach approximately USD 8.4 billion by 2023, growing at 12.8% compound annual growth rate (CAGR) over the forecast period 2018–2023. Typical touch sensing technologies include: resistive, capacitive, surface acoustic wave (SAW),infrared (IR), optical imaging and more recently acoustic pulse recognition (APR). In their most common implementation, these approaches all require actual contact with the surface. However, applications exist that do not want or must avoid physical contact and necessitate a more sophisticated sensing approach.
One possibility would be using a time-of-flight technology to identify mid-air interactions above a touchscreen [2]. Time-of-flight is a ranging technique that resolves the distance between the sensor and an object by measuring the time it takes for light to travel to an object and back to the sensor. The accuracy is on the order of 1 cm, which makes it unsuitable for touch interaction purposes. Improving the accuracy would generally mean a slower frame rate. Furthermore, this kind of sensor requires calibration and is sensitive to changes in temperature.
Another alternative is infrared technology. Traditional infrared touch requires a frame surrounding the screen with emitters on two adjacent sides and receivers on the opposing sides. The touch interactive area is raised from the screen by simply raising the frame around the screen. However, the resulting rim around the screen would not only be difficult to incorporate aesthetically in a device, it would also make the screen difficult to clean, thereby defeating one of the purposes for its usage.
Contactless Elevators & Kiosks, covers the Neonode Sensor Module and how our patented Optical Reflexive Technology provides a quick and inexpensive solution to turning traditional controls and displays into contactless, interactive devices. Ideal for new devices and to retrofit old ones, it is a practical solution to combating the spread of pathogens and other contaminants. Neonode evaluation modules and products are available today from Neonode and their distributor, DigiKey.
Holographic Elevators & Kiosks demonstrates how the Neonode Sensor Module and the ASKA3D Plate, combined with a display, and some creative engineering can turn any elevator control panel or kiosk display into an interactive holograph. It is a real upscale approach to combating the spread of pathogens and contaminants. We are currently working around-the -clock on prototypes and working models with our manufacturing partner in Arizona will be available for your evaluation in the next 30 days from Convergence Sales.
Switching to Holographic and Other Contactless Touch Solutions for Safer, Germ-free Interaction We encourage you and your customers to join us Wednesday, June 24 at 0900 PST or this ground-breaking webinar on designing and manufacturing safe, interactive displays, presented by Neonode, the industry leader in Optical Reflective Technology.
Widely regarded as “the CES for aviation”, FTE Global continues to redefine the future of air transport, returning to Long Beach, California in 2025. Join us for this landmark event, once again co-located with APEX/IFSA Global EXPO, forming the largest and most influential gathering of air transport executives in North America.
What You Will See
SysTech Displays, Inc. is a specialized manufacturer based in Roseville, California, focused on custom and standard ADA-compliant signs and decals. Their core expertise is in full-color, durable, and accessible graphics for banks, ATMs, kiosks, transportation (such as e-bikes and scooters), and other commercial and public applications.systechdisplays+2
TPGi (formerly The Paciello Group) is a global leader in digital accessibility solutions, dedicated to empowering organizations to create inclusive and accessible digital experiences for all users, regardless of ability. ADA and EAA compliance.
At the FTE Future Travel Experience Global 2025 in Long Beach (September 9–11 at the Long Beach Convention Center), you’ll find a dynamic showcase at the intersection of aviation, technology, and passenger experience. Here is what to see and experience at this industry-leading event:
Key Features & Experiences
Major Conference Tracks: Multiple parallel conferences cover digital transformation, AI, robotics, sustainability, commercial strategies, design, operational efficiency, and reimagining the end-to-end customer journey. The focus theme for 2025 is Collaborative Transformation, uniting airlines, airports, vendors, startups, and thought leaders to tackle the sector’s greatest challenges and opportunities12.
Expo & Exhibition Floor: The exhibition is the event epicenter, featuring hundreds of progressive suppliers, innovative startups, and established global brands. Demonstrations span robotics, wearables, AI, digital identity, big data, self-service, automation, and future mobility. Look for exclusive product launches, live showcases, and major announcements on the expo floor34.
Tech & Innovation Briefing Tours: Curated guided tours on the show floor focusing on topics such as Baggage, AI & Machine Learning, Digital Identity & Security, Accessibility, Self-Service & Automation, and Robotics & Autonomous Vehicles, matching you with relevant exhibitors.
Sprint Sessions: Interactive brainstorms on key topics such as accessibility, generative AI use cases, and passenger personalization. The output of these sessions gets shared post-event, driving industry-wide dialogue.
FTE Launch Pad: A special area for new product reveals, startup spotlights, and contract signings, emphasizing disruption and original thinking.
Social Events: Don’t miss the happy hour, awards ceremony, and closing party—all inclusive on the exhibition floor, optimized for networking and collaboration.
Premium Conference Sessions: The agenda is crafted by and for leaders, including symposia on Artificial Intelligence, Accessibility, Energy & Sustainability, Robotics & Autonomous Vehicles, and more. Expect a range of session formats, including think tanks, workshops, guest panels, and fireside CEO interviews25.
Influential Speaker Line-up: Hear from global leaders such as:
Scott Kirby (CEO, United Airlines)
David Neeleman (Founder/CEO, Breeze Airways)
Mesfin Tasew (CEO, Ethiopian Airlines)
Dina Ben Tal Ganancia (CEO, EL AL Israel Airlines)
Campbell Wilson (CEO, Air India)
Cynthia Guidry (Director, Long Beach Airport)
Executives from Vienna International Airport, Manchester Airports Group, flyadeal, Fiji Airways, and many others67.
Innovative Exhibitors & Sponsors: Meet confirmed exhibitors like Amadeus, AECOM, ALBA Robot, ADB SAFEGATE, Assaia, Ariadne, Analogic, and more—each presenting ready-to-implement solutions from automation to experiential customer technology4.
APEX/IFSA Global EXPO Co-location: The simultaneous co-location of APEX/IFSA means one pass gives you access to the largest gathering of air transport innovators in North America, with expanded coverage of airport and inflight experience.
Who Should Attend
Airline and airport leaders/decision-makers
Technology providers
Designers and architects
Ground handlers and destination partners
Startups and solution seekers in aviation and hospitality
This is a platform for professionals seeking deep insights, future-focused solutions, authentic networking, and hands-on exposure to the next generation of air transport technology.
Summary:
Whether you want to discover the latest in robotics, sustainability, AI, automation, passenger personalization, or network with the sharpest minds in the travel industry, FTE Global in Long Beach will be the “CES for aviation” you don’t want to miss123.
The first unified communications product designed to leverage the full power of Conversational AI. The new AI Connect Bar combines the industry’s best microphones with a tuned, amplified speaker system into one sleek peripheral with a single USB connection to seamlessly attach to most All-in-One (AiO) touchscreen computers and kiosks.
If you would like full specifications and brochure send email to [email protected] and we will get it to you when released.
Live demo from retailnow below — here is full video link
May 6th — The National Restaurant Association show will have some brand-new cutting edge audio technology on display. One of our sponsors for 8030 at NRA is URwayholdings and they will demo the AI Connect Bar prototype at NRA. High-quality noise-cancellation microphones plus high-quality speakers. Note that many AIOs have speakers but consider where they are located and aimed at. Usually facing away from customer.
Conversational AI can do terrific things, but first it has to hear and speak clearly to maximize effectiveness. We don’t need robots that don’t understand us or can’t understand us. We recommend visiting the Soundhound booth, where you can see the superb drive-thru example by Acrelec. Right now Soundhound and Sodaclick seem to be neck and neck. There are realistic demos and then there are staged scripted demos. If you can detect AI generated text, it is super easy to see. Acrelec has the best demos — Burger King AI Voice Ordering Drive Thru – ACRELEC
We expect the AI Connect Bar will include a camera as well (with AI onboard). Mounting options are designed for easy kiosks and easy large-format screens. Elotouch will likely offer it. We have beat up on Elo for audio/microphones and video forever.
Worth noting too that many AI systems completely fail due to one simple problem… No internet connection. This year the onboard integrated AI and operates perfectly in “Edge” mode. Cloud services are not required.
See It Live At The National Restaurant Association Show In Chicago May 17th–20th at the Elo Booth #6251 AND the SoundHound AI Booth #6466
Deloitte’s “How AI is Revolutionizing Restaurants”
The AI and Restaurants Buzz Research Report by Deloitte isn’t just another “AI is coming” puff piece. Instead, it delivers a data-rich, boots-on-the-ground look at how AI is actually being used in restaurants today and where it’s headed next1. That’s the AI take. Selling it. And you, and me.
If you are a restaurant exec looking to increase your budget with hard-to-track items, this is the report for you. When Panera’s decided to implement self-order, what was the first thing they did? They built out their kitchen infrastructure to handle higher burst cycles. Ovens and coolers. Support assets. People. Physical assets. Then they bought into and implemented self-order. Blaine Hurst. Smart guy.
Not much time or text spent on “Drive Thru”. One initial mention and then gone. 70% of sales? Zero mention of language or multi-lingual. Big in Europe, likely. Those deficiencies point to the document lacking any real-world examples. We include those at the bottom of this article. One of the latest “revolution” is in sound and audio. See the AI Connect Bar. Conversational AI for self-order is rapidly expanding (Burger King, McDonalds, etc). Companies like Soundhound and Sodaclick ring any bells Deloitte?
AI and Restaurants Buzz Research Report – Key Takeaways and Actionable Data
AI Adoption Is Real and Growing: 73% of surveyed restaurant execs expect to increase AI investment next year, with only 2% planning to decrease. This isn’t hype—it’s a clear signal that AI is moving from pilot to production1.
Customer Experience Leads the Charge: Enhancing customer experience is the top goal for AI, cited by 60% of respondents. Think recommendation engines in kiosks and apps, and voice AI in drive-thrus. These aren’t just experiments—63% report daily use of AI for this purpose1.
Inventory Management Is a Close Second: 55% use AI daily for inventory management, leveraging IoT sensors and predictive analytics to cut waste and optimize supply chains. Another 25% are piloting these solutions1.
Emerging Use Cases: The “second wave” is AI for customer loyalty and employee experience—both nearing 70% adoption (including pilots). The “third wave” is food prep and new product development, with less than 50% adoption but the highest levels of planned investment. Real-world examples: computer vision for food safety and machine learning for flavor analysis1.
Regional and Segment Differences: Casual dining and Asian restaurants are leading adopters, especially in inventory management and employee experience. U.S. restaurants lag in some automation areas but lead in conversational voice AI1.
What’s Actually Being Used: Chatbots are the most widely deployed (60% daily use), followed by machine learning, intelligent automation, and NLP. More advanced tech like conversational voice AI and computer vision is mostly in pilot1.
Generative AI Is Still Early: Only 9% use generative AI daily, but many are planning to deploy it. Avatars and virtual worlds are even less common, but on the radar1.
AI Readiness Gaps: Only 20% feel ready on risk and governance, less than 30% on tech infrastructure and talent. Strategy is the only area where most feel somewhat prepared. The more value a company already gets from AI, the more ready they feel for future applications1.
Biggest Challenges: The top hurdles are identifying scalable use cases, managing risk, and finding technical talent. Notably, lack of executive buy-in or data is not a problem—leadership is on board, and the focus is now on execution1.
Risk Management Practices: Cybersecurity, ROI tracking, and bias assessment are top priorities for IT leaders. Half the companies don’t include vendor evaluation in their risk process—a potential blind spot1.
AI and Restaurants Buzz Research Report Bottom Line
This isn’t a theoretical report about AI’s potential. Deloitte’s survey of 375 restaurant leaders across 11 countries shows that AI is already delivering value in customer experience and operations. The industry is moving past “why AI?” to “how do we scale and govern it?” The actionable data here is for operators and brands to double down on practical use cases, shore up risk management, and invest in talent and infrastructure to avoid falling behind. If you’re waiting for AI to arrive in restaurants, you’re already late to the party1.
Real-world examples of AI being deployed in restaurants:
Burger King & Taco Bell – AI Voice Ordering Drive-Thru: Burger King uses the ACRELEC AI Voice system to streamline drive-thru transactions, speeding up service and improving order accuracy. Taco Bell has rolled out AI voice technology across hundreds of drive-thrus in the U.S., processing millions of orders and reducing wait times. These systems also help staff focus more on hospitality by automating order-taking1.
Miso Robotics – Flippy: Miso Robotics’ “Flippy” robot is used in restaurant kitchens to automate frying and grilling tasks. Flippy uses AI and computer vision to recognize food items and cook them correctly, reducing labor costs and increasing consistency. CaliExpress by Flippy in Pasadena is a notable example, where the robot handles burger preparation23.
Creator (San Francisco): This restaurant uses a robot to make custom burgers from scratch, including grinding beef, frying patties, and assembling the finished product—all managed by AI-driven automation2.
Wilkinson Baking Company – BreadBot: While more bakery-focused, BreadBot is an AI-powered machine that automates bread-making in grocery and restaurant environments, handling everything from mixing to baking2.
Richtech Robotics – ADAM: ADAM is a robotic system that uses AI to prepare coffee drinks and cocktails, demonstrating how automation can be applied to beverage service in restaurants2.
Domino’s – AI Call-In Order Assistant: Domino’s is piloting AI-assisted avatars for taking phone orders, using natural language processing to interact with customers and streamline the ordering process4.
AI in Self-Service Kiosks: Many fast-casual and QSR brands are deploying AI-powered kiosks that provide personalized upselling, dynamic menu adjustments based on inventory and weather, and data-driven insights for restaurant management56. These kiosks analyze customer preferences, predict popular items, and even optimize pricing strategies in real time.
These examples go beyond theoretical applications, showing AI actively improving operations, efficiency, and the customer experience in real restaurant environments1523.
More AI and Restaurants Buzz Research Report Resource Links
Beyond the Booth: 22Miles Takes Home Top Awards at InfoComm 2025
22Miles made a powerful impact at InfoComm 2025, showcasing how digital signage can go beyond static screens to deliver connected, accessible, and immersive experiences. From real-time wayfinding to enterprise workplace solutions and ADA-compliant campus demos, our innovations sparked excitement across industries. Plus, we’re honored to have won the HETMA Best Digital Signage Project Award for our transformative work at the University of Alabama.
We just launched a client installation gallery on our website! Browse digital signage and wayfinding installation photos that showcase the innovation and versatility of 22Miles across industries and spaces.
Award-Winning Wayfinding and Seamless Content Management at the University of Alabama
Our digital signage and wayfinding solution at the University of Alabama just won the HETMA Best Digital Signage Project Award at InfoComm 2025! Read more to learn how 22Miles took UOA to the next level in content management, navigation, and campus connection.
Digital Signage ADA Compliance Checklist for Colleges and Universities
Ensuring your digital signage meets ADA standards is essential for creating an inclusive campus environment. Our ADA Compliance Checklist for Colleges and Universities outlines key areas like accessible content, user-friendly interaction, mobile compatibility, and more to help you identify gaps and take action. Use this resource to support every student, staff member, and visitor with confidence.
Follow us on LinkedIn to stay up-to-date on all the latest 22Miles news! This coming month we’ll be posting more tips and industry insights for colleges and universities, as well as general digital signage and wayfinding updates.
A typical Dell PC equipped with an Intel Core i3 processor—such as the i3-1215U, i3-1315U, or newer i3 models like the Core 3 100U—does not include a dedicated Neural Processing Unit (NPU) designed for high AI throughput. Instead, these CPUs perform AI tasks via their CPU and, to a lesser extent, integrated graphics, resulting in a substantially lower TOPS (Trillions of Operations Per Second) rating compared to newer AI-optimized processors. Less than 1 TOPS. See Giada N602 at 97TOPS
Lunar Lake (Core Ultra 200V): Delivers 45–48 TOPS from its NPU, with total AI performance up to 120 TOPS by including the integrated GPU (67 TOPS) and CPU (5 TOPS). This meets and exceeds the Copilot+ requirement123.
Pre-Lunar Lake (Meteor/Arrow Lake): Limited to 10–13 NPU TOPS per chip, with up to 34 platform TOPS. These computers do not meet the Copilot+ NPU requirement5687.
Professional and AI laptop ranges: High-end Intel-powered laptops with Lunar Lake offer 45–48 NPU TOPS; systems like Dell XPS 13 with Core Ultra 7 258V highlight combined (NPU + GPU + CPU) AI performance of up to 120 TOPS1212
Lunar Lake (Core Ultra 200V): Delivers 45–48 TOPS from its NPU, with total AI performance up to 120 TOPS by including the integrated GPU (67 TOPS) and CPU (5 TOPS). This meets and exceeds the Copilot+ requirement123.
Pre-Lunar Lake (Meteor/Arrow Lake): Limited to 10–13 NPU TOPS per chip, with up to 34 platform TOPS. These computers do not meet the Copilot+ NPU requirement5687.
Professional and AI laptop ranges: High-end Intel-powered laptops with Lunar Lake offer 45–48 NPU TOPS; systems like Dell XPS 13 with Core Ultra 7 258V highlight combined (NPU + GPU + CPU) AI performance of up to 120 TOPS1212
AI in Kiosks and Digital Signage: Key Highlights
1. AI in Vending and Automated Retail
Anthropic’s AI Vending Experiment: Anthropic tested using an AI agent (Claude) to autonomously run a vending machine, handling tasks such as inventory ordering, pricing, and customer interaction. The one-month trial revealed that while AI could perform some basic operations, it made frequent errors—overlooking profit opportunities, mismanaging inventory, hallucinating staff conversations, and failing in customer service. The experiment showed AI still needs significant human supervision and better business tools to succeed autonomously, but incremental improvements are expected in the future1.
Industry Perspective: The consensus in the vending and kiosk sectors is that AI adoption will be evolutionary, not revolutionary. Early adopters see benefits mainly in data analysis, predictive product placement, inventory management, and customer insights rather than full automation1.
Examples of AI-Powered Vending: Companies like ViaTouch Media and CERES have implemented AI to enable biometric identity verification, personalized offerings, and even robotic preparation of products like coffee. Cantaloupe Inc. offers AI-powered dashboards and chatbot tools for vending operators to optimize pricing, track spoilage, and drive upselling1.
2. Self-Service and Operational Efficiency
24/7 Support and Multilingual Capabilities: AI assistants in kiosks provide round-the-clock support, handle routine customer inquiries, offer multilingual interactions, and can resolve up to 80% of simple questions without human intervention. This has led to improved productivity and significant cost reductions for organizations2.
Data-Driven Personalization: AI leverages customer data for tailored responses and proactive support, making user experiences more personalized and efficient. Predictive analytics helps anticipate and solve issues before they arise, contributing to higher customer satisfaction2.
Scalability: Automated AI systems allow kiosk networks to handle large volumes of interactions and operational demands seamlessly, scaling as service use increases2.
3. Real-World Deployments
Retail and Food Services: Virtual food halls like Flavor District and restaurants such as IDK Philly use AI-powered kiosks to streamline ordering, reduce wait times, and minimize errors, resulting in improved customer satisfaction and operational ease3.
Transportation, Healthcare, Public Spaces: Airports (e.g., Changi in Singapore), hospitals (e.g., Nehru Hospital in India), and cities (e.g., Toronto’s “TO360” kiosks) employ AI kiosks for check-ins, digital wayfinding, virtual healthcare assistance, and interactive public information services3.
4. AI Automation: Opportunities and Limitations
Current Capabilities: AI chatbots and virtual assistants can automate many business support tasks, such as ticket routing, contract review, and basic customer service. AI is also commonly used for data extraction, fraud detection, predictive maintenance, and end-to-end process automation in sectors like manufacturing and finance4.
Limits and Human Oversight: Current AI systems struggle with intangibles like organizational culture, leadership vision, and customer sentiment, which are poorly represented in structured data. Critical business decisions often require human intuition and oversight, especially when balancing ethical considerations, creativity, or complex “soft” factors4.
Realistic Expectations: Experts stress that while AI brings valuable efficiencies, its autonomous deployment is best suited to narrowly defined or highly structured tasks. For now, successful kiosk and retail automation relies on an effective blend of AI and human judgment4.
5. Generative AI and Personalization
Emerging Trends: Generative AI enables kiosks to offer more natural, conversational experiences, smarter upsell recommendations, and dynamic digital signage. These advances help businesses tailor offerings and streamline customer journeys, but data privacy and robust management software remain essential priorities2.
Voice and Conversational AI: Conversational AI now powers voice ordering in drive-thru lanes, retail kiosks, and healthcare check-in, improving accessibility and enabling touchless, personalized interactions56.
In summary: AI is transforming kiosks and digital signage by powering smarter automation, personalization, and analytics. However, full autonomous management—especially in complex scenarios like retail vending—remains aspirational, with the greatest impact today in operational insight, customer support, and efficiency improvements, all underpinned by strong human oversight and technical safeguards1324.
Recommendations for Edge Computing for Digital Signage
Top Intel MiniPCs for AI Digital Signage (August 2025)
Digital signage with AI capability demands miniPCs that offer high performance, excellent connectivity, support for multiple displays, robust reliability, and efficient cooling. Here are the best Intel-powered options currently available, focusing on models with strong AI support and suitability for commercial signage applications. For digital signage it is hard to beat Giada Technology. Contact [email protected] or [email protected] and ask for Craig discount!
1. ASUS NUC 14 Pro AI+ / Pro+
CPU: Intel Core Ultra 9 (Lunar Lake) with Intel Arc GPU, Intel AI Boost NPU (up to 48 TOPS)asus+3
Memory: Up to 96GB DDR5-5600MHz dual-channelnewegg+1
Storage: Dual M.2 NVMe support
AI Capability: Intel AI Boost NPU for accelerated AI workloads; designed for 24/7 operationvelasea
Display Support: Up to 4x 4K displays (HDMI 2.1, Thunderbolt 4/USB4)asus+2
Features: Tool-less chassis for easy upgrades, premium aluminum build, whisper-quiet cooling, certified for Copilot+ AI features (Windows 11)digitalcitizen+1
Ideal For: High-end digital signage, AI-driven interactive kiosks.
2. ASUS NUC 15 Pro / Pro+ (“Series 2”)
CPU: Intel Core Ultra 9 285H / Ultra 7 255H (up to 99 TOPS AI performance)virtualizationhowto+2
Storage: NVMe PCIe Gen4 SSD, dual LAN support, up to 2TB SSDgeekompc+1
AI Capability: Intel AI Boost NPU, Ray Tracing, XeSS for graphical accelerationgeekompc+1
Display Support: Up to 4x displays/8K outputgeekompc
Connectivity: Thunderbolt 4, Wi-Fi 7, Bluetooth 5.4
Features: IceBlast 2.0 cooling, compact and VESA compatible.
Ideal For: AI content creation, premium signage.
What to Look for in an AI Digital Signage MiniPC
Performance: Prioritize Intel’s newest Core Ultra CPUs with a dedicated NPU (neural processing unit) and advanced integrated Arc graphics for AI acceleration.
Display Outputs: Minimum dual 4K, ideally quad 4K or 8K support via HDMI and Thunderbolt.
Connectivity: Wi-Fi 6E/7, Bluetooth 5.4, multiple USB/Thunderbolt ports, LAN (including dual 2.5Gb for redundancy/speed).
Expandability & Reliability: Upgradable memory/storage, fanless or efficient cooling, tool-less access if possible for maintenance.
AI Features: Look for Copilot+ readiness, hardware security, and 24/7 operational certification for signage.
Mounting and Size: VESA compatibility and small footprint are crucial for digital signage deployments.
Best overall for advanced AI signage: ASUS NUC 14 Pro+ / NUC 15 Pro+newegg+2 Best for industrial/retail applications: Shuttle DH810outbackit+2 Best value mainstream solution: Intel NUC 13 Pro Arena Canyonyoutubenewegg+1 Best for multi-display and creative content: MSI Cubi NUC AI+ 2MG, GEEKOM GT1 Mega/IT15lifewire+4
All options above offer future-proof performance and versatile mounting, making them excellent choices for state-of-the-art digital signage powered by AI.
Giada Technology (Giadatech) is a global manufacturer specializing in digital signage players, embedded computers, commercial and industrial motherboards, and edge AI computing devices. Founded in 1999 and headquartered in Shenzhen, China, Giada is a well-regarded player in the signage market, especially in Europe, and has branch offices in the USA and Hong Kong.linkedin+2
Their products are widely deployed across retail, hospitality, entertainment, education, transportation, healthcare, and industrial automation sectors. Giada is recognized for:
Reliable and market-oriented hardware design
Extensive customization options for enterprise deployments
Compliance with ISO-9001 and ISO-14001 manufacturing standards
Does Giada Offer Good Intel MiniPCs for AI Digital Signage?
Yes, Giada offers highly capable Intel-based miniPCs optimized for AI-driven digital signage.
Example: Giada N602 AI Mini PC (2025)
CPU: Intel Core Ultra 5/7 (Arrow Lake, up to 16 cores)
AI Acceleration: Intel AI Boost NPU providing up to 97 TOPS computing capacity for advanced AI workloads
Memory: Up to 96GB DDR5-5600MHz RAM (dual channel)
Graphics: Integrated Intel Arc, capable of up to 4x 4K displays or 1x 8K output (Thunderbolt 4/HDMI/DP)
Connectivity: 2.5GbE LAN, Thunderbolt 4, Wi-Fi 6E/7, multiple USB ports
Storage: Dual M.2 NVMe SSD slots (PCIe Gen5/Gen4 for high speed)
OS Compatibility: Windows 11 or Ubuntu Linux
Features: TPM2.0 (optional), watchdog timer, auto power-on, VESA mountable
Form Factor: Compact and robust metal construction designed for commercial deployment.giadatech+1
What Makes It Good?
AI Power: Exceptional AI performance and efficient inference with dedicated hardware (NPU).
Multi-Display Support: Controls up to four 4K screens or one 8K screen for immersive signage.
Reliability: Engineered for 24/7 use, compact yet powerful, ideal for busy retail or public environments.
Versatility: Works well with major AI frameworks (OpenVINO, ONNX RT, WindowsML, DirectML) for signage apps.
Also Consider: Giada D612 Series
Intel 12th Gen Core i3/i5 processors, up to 4x HDMI outputs
Great for multi-display, 4K digital signage in retail and commercial setups
Up to 64GB RAM, fanless options, robust security (TPM, vPro), flexible mountinggiadatech+2
Industry and Customer Reputation
Giada is considered one of the most trusted signage player brands, especially in Europe and by large retailers such as Amazon Fresh. Their products are praised for reliability, performance, energy efficiency, and ease of deployment in multi-site retail and corporate environments.kioskindustry+1
Verdict
Giadatech offers excellent Intel miniPCs for AI digital signage—not only do they keep up with Intel NUC alternatives, but their newest models (e.g., N602) can deliver high-end AI inference, multi-display support, and enterprise reliability. They are widely recommended for retail, hospitality, and any environment demanding flexible, powerful signage solutions.
WESTMINSTER, Colo., April 15, 2024 (SEND2PRESS NEWSWIRE) — The Kiosk Association’s mission is to inform and educate on self-service. Membership is open to all companies. If you follow accessibility guidelines and encourage ADA contact us at [email protected]. Accessibility is in the news and we’re happy to announce new members of the KMA Accessibility Committee as well as a new Chairperson.
Our new chairperson candidate is Mary Jo Barry of Dolphin. To the general committee, we welcome Elo and Vincent Pallaver, manager for Touch Product Compliance as well as David Swallow Principal UX Consultant at TPGi.
“I’m looking forward to serving as co-chair of the KMA Accessibility Committee. Accessibility is an important aspect of a kiosks and it’s good to have experts representing each facet of self-service at the table to discuss critical issues and lead change,” said Mary Jo of Dolphin.
Mike O’Hare assumes the main Chairperson role from Nicky of Storm Interface who has completed her 2 terms according to bylaws. Thank you Nicola for your service. Oscar Rozo of LG Business is #2 chairperson.
The KMA quarterly call is next week (24th?) and is open to all. Send email for details
In accessibility news there is news from US and from Europe. Storm has a new manager assisting with Europe and upcoming EAA accessibility requirements.
Kiosk Industry is the source for opinions, insights, news, and market trends for self-service kiosks, digital signage, POS, and more. Learn from the experts. We are a “co-op” of over 500 companies.
Our mission is to inform and educate. Accessibility, ADA, PCI, UL are some of our focus points. Join us for informative Q&A webinars and weekly emails.
Kiosk Voice response promises to add new interactivity for self-service devices
how do kiosks help people with speech needs?
When we think of interactive kiosks, what typically comes to mind is the touch-enabled displays that are a nearly ubiquitous component of today’s self-service devices. Trained in part by the tap, pinch and swipe actions that are the main feature of smartphones, we’ve come to expect to be able to interact with kiosks through touch. Although touch-enabled displays have been around in one form or another for more than 50 years, it’s only recently that they have become mainstream thanks in part to Apple’s introduction of the iPhone.
Over the past few years, though, the concept of interactivity has taken on a new dimension. Driven in part by home automation devices such as Amazon’s Echo and Google’s Home, people are becoming increasingly comfortable with a new way of interacting with self-service devices: by voice.
A growing number of technology vendors have been introducing voice-enabled kiosks over the past few years. The question remains, though: what does the future hold for interactive voice response and what needs will it fill when it comes to interactive kiosks?
McDonalds Voice Order
Nice video of prototype McDonalds Voice Order. Imagine 3 of these side by side in a NYC McDonalds. Ambient noise level in a restaurant can easily hit 80 db (Noisy Planet NIH). This prototype Kiosk ordering has 99% accuracy because a human is in the loop on every order…
Accents, dialects and languages are TBD but here is response.
It’s a nice demo albeit not a real restaurant with the typical ambient noise.
Correct and the “only reason” why we have 99% accuracy is because we have a human on every call… we have AI which is glorified speech to text to expedite responses, our killer AI application is “Always Indian.”
The usual questions regarding accents, dialects, languages along with noise come into play.
Mumble, yell, talk quiet, rev your engine, order from a stadium… it doesn’t matter as long as the human can hear otherwise they’ll ask to repeat or “speak up.” AI cannot do this…
Our automated agent training module has 11 accents where they must take 10,000 orders or have accuracy of 98%+ before going live.
More Info
The average noise level in a McDonald’s restaurant can vary, but it is generally quite loud. According to a report by Noisy Planet, noise levels in restaurants can average 80 decibels (dBA) or higher, which is significantly louder than a typical conversation at about 60 dBA1. This level of noise can make it difficult for patrons to have conversations and may even pose a risk to hearing over prolonged exposure. It’s recommended to use earplugs or earmuffs in loud environments to protect your hearing.
Challenges slowing adoption
Simply put, an interactive voice response system is a computer interface that accepts input by voice rather than mouse, keyboard or touch. The technology has been around at least since the 1970s but has become increasingly widespread as large organizations deploy such systems to handle customer service. And when combined with artificial intelligence, it’s becoming increasingly difficult to distinguish VR from communication with a live person.
When it comes to self-service kiosks, a quick Internet search shows dozens of vendors offering devices outfitted with a VR interface. Such interfaces are touted as a way to provide access for those with limited hand mobility as well as those who can’t read. As is the case with on-screen touch menus. It’s relatively easy to incorporate a variety of languages into VR, allowing the deployer to serve those with a limited command of English.
But while the technology improves on nearly a daily basis, it may be a while before VR-enabled kiosks become commonplace. One of the key reasons is that deploying VR will mean either retrofitting existing kiosks with new hardware or deploying new devices outfitted with the technology.
“Voice recognition is ready for kiosks and companies like Zivelo are already looking at ways to begin rolling the technology out on a wider scale,” said Rob Carpenter, CEO and Founder of Valyant AI, an enterprise-grade conversational AI platform for the quick-serve restaurant industry.
“The biggest hindrance to adoption and scale is going to be the inclusion of microphones and speakers in kiosks, which are required for conversational AI, but hadn’t been included in past hardware iterations because they weren’t needed at the time,” Carpenter said.
The environment where the kiosk will be located will also be a consideration.
“It’ll be important to look at the hardware’s ability to handle conversational AI (it’ll need embedded microphones and speakers), but it’s also important to consider the noise level in the environments,” Carpenter said.
“Conversational AI might struggle in high traffic areas like airports where there is so much noise it’s hard for the AI to hear the customer,” he said. “It’s very likely that for the highest and best use of conversational AI in kiosks, it may also require other capabilities like lip reading and triangulating the customer in a physical space to separate out disparate noise channels.”
As such, deployers will need to incorporate design considerations that include microphone arrays focused on specific areas where a user might be standing. They’ll also need to incorporate design considerations beyond the kiosk itself, including noise-absorbing carpet and walls in the area where the device will be located.
Privacy Concerns
Privacy concerns will come into play as well. Amazon’s Echo devices, for example, store a record of what they hear when activated. And while such recording is only supposed to occur when the user says a “wake” word such as Alexa, anyone who owns such a device knows similar words can prompt a wakeup as well. In addition, when someone is using a VR-enabled kiosk there’s a distinct possibility that nearby sounds will be picked up and recorded as well.
“[It’s a concern] not only for the person ordering train tickets, but for the person who might be standing next to that person who’s having a quite high-level conversation on the phone with a business colleague—or his mistress,” said Nicky Shaw, North American distribution manager with Storm Interface. Storm designs, develops, manufactures and markets heavy-duty keypads, keyboards, and custom computer interface devices, including those that provide accessibility for those with disabilities.
“Now that’s also been picked up and sent to the cloud,” she said. “Privacy needs to be given more consideration in my view because just deploying a microphone on a kiosk with no visible or audible means of letting people know it’s always on needs to be factored into the design.”
Accessibility Protocol
The protocols and practices for implementing voice in kiosks are not addressed in any U.S. Access Board standards and the KMA with Storm have incorporated a proposed voice framework for accessibility and more. The Access Board has these standards to consider as a baseline for when they create actual standards. In that sense KMA is setting the table for them.
The degree to which companies mine voice data for advertising information creates its own set of privacy concerns. Because most voice user interfaces require cloud processing services, any time the voice leaves the device makes the process more susceptible to a privacy breach.
That can also create branding issues, with potential confusion as to who exactly the kiosk represents. Is it the foodservice operator, ticker or retailer, or is it a company such as Google or Amazon?
And at the end of the day, making it easy for the average person to use will go a long way toward determining how successful VR in interactive kiosks will be.
“Voice input is the collection method, while the platform collecting the command is the brain/processing power to take the correct actions,” said Tomer Mann, EVP for Milpitas, Calif.-based software company 22Miles.
“We are moving forward with integration but there is a long way to go,” Mann said. “We have the input command solution but the processing machine learning technology needs to improve. It will happen with a few more iterations and innovation.”
Applications Impact
One of the obvious applications for VR in self-service kiosks is for accessibility, enabling their use by those with impaired vision or limited hand mobility.
VR can also be used to create the “wow” experience business operators are looking for. Imagine, for example, the opening of the latest blockbuster superhero movie.
“Let’s say a video wall at the theater senses that someone is approaching,” said Sanjeev Varshney, director, Global SAP with Secaucus, N.J. based Cyntralabs, a developer of integrated solutions that help retailers drive sales.
“It could display a character from the movie, who says something such as ‘what movie would you like to see?’,” he said. “The character could then point to a card reader and say ‘just insert your credit card here” and have the tickets printed out or have an SMS sent to your phone.”
“One driver for voice relates to efficient and faster transactions” said Joe Gianelli, CEO & cofounder of Santa Cruz, Calif.-based Aaware Inc., a developer of technology that enables voice interfaces.
Consider tasks that may require an excessive amount of screen navigation or drilling down, Gianelli said. Voice is usually much more efficient if the user needs to navigate beyond three levels of touch.
Of course, VR won’t be a catch-all solution. Still, VR could be part of a menu of accessibility options.
“Speech command technology will never replace the need for other interface devices because people with speech impediments won’t be able to use it, just like there are people who are blind and can’t use a touchscreen,” Shaw said.
“A deployer would still need to provide tactile interface devices as well as the speech command,” she said. “This needs to be seen as another element in multimodal accessibility. There’s not a one-size-fits all solution.”
The technology is at its infancy, but with further innovations and feature updates, the solutions will only be more agile to day-to-day user experiences,” Mann said.
“Technology is getting there,” he said. “22Miles just wants to stay ahead of that innovation as we do it all other digital or content triggering capabilities.”
And when it comes to industries, some of the key applications insiders are seeing are in the ticketing and restaurant ordering fields, with initial results showing promise. Catalogue lookup in a retail setting might also be a prime candidate.
“Imagine being able to find, filter and sort any item through voice,” Carpenter said. “It would eliminate the tedious tasks of searching through pages and pages of items to find your favorites. Just tell it what you want and then be on your way.”
Prestop is one of the “more experienced” and mature self-service kiosk providers in the world and we have added the Prestop 32 Evolution kiosk to Best of 2024 Awards. It’s note worthy that we also find out later that SiteKiosk software and Storm AudioNav module our major components.
Description
The 32-inch Evolution Kiosk combines a sleek, user-friendly design with advanced functionality. Its LED lighting is able to match any brand’s identity.
The kiosk is fully compatible with multiple POS systems, which ensures seamless integration with the client’s preferred software setup.
Prestop offers customization options, including various colors and add-ons to tailor the kiosk to specific needs. For added convenience, we can include a table card holder or buzzer system.
Accessibility is a key focus. The flat floor-mount design and optional features, such as the Storm AudioNav module and hearing loop, enhance usability for all and comply with the ADA and EAA . Security is ensured with SiteKiosk software, preventing users from leaving the running application.
Deployments
The SSU is installed at Schiphol Airport (the Netherlands) and Hamad (Airport Quatar)
Schiphol Airport 30 units
Hamad Airport 20 units
The 32” Evolution is installed at Domino’s Pizza the Netherlands, Germany, France, Belgium. Bakker Bart the Netherlands, several location in Germany and the Netherlands and very soon in the US.
Total installations to date is 80. This year we expect minimum installations will be 420 pieces of this unit.
SSU Self Service Unit deployed at Schiphol
The SSU 1.2 by Prestop redefines accessibility and user convenience for travelers. Featuring a hearing loop and a Storm AudioNav device, Prestop designed this Self-Service Unit (SSU) to accommodate all users. Its tactile buttons and voice guidance enhance usability, making navigation easier and more intuitive. Travelers can scan their boarding passes to access flight information and wayfinding options. They can also ask for help in a video chat, and the remote employee helping can also send someone to help physically, ensuring a smoother and more flexible journey.
Accessibility is at the forefront of the SSU’s design, adhering to ADA and EEA regulations to meet the needs of all visitors. By eliminating the need to queue at service counters, the SSU streamlines the process of addressing traveler inquiries, significantly enhancing efficiency and comfort, especially for those with disabilities. Integrated with Sitekiosk software, the unit ensures secure browsing by restricting access to unauthorized pages.
Deployed at Schiphol and Hamad airport, the SSU combines advanced technology with practical functionality.
Gallery
A free-standing digital kiosk with a large touchscreen, illuminated by pink and purple LED lights. The screen proudly displays the award-winning prestop logo and the tagline Self Service Innovator, all set against a captivating gradient background.
A technical drawing of the Prestop kiosk on a stand. The front view reveals a tall rectangular screen and a base with controls, while the side view showcases an award-winning box-like structure on a pole, dimensions marked: height 1804 mm and width 467 mm.
A modern fast-food restaurant interior features award-winning prestop kiosks on the wall. The counter shines with bright lighting, revealing a bustling kitchen and menu screens overhead. A person in a red shirt stands by the counter, epitomizing efficiency in this cutting-edge space.
A sleek, freestanding digital kiosk featuring a large vertical screen with a colorful gradient and the Prestop Interactive logo shines proudly. Recognized with a Prestop Kiosk Award, its black base supports a sophisticated touchscreen interface below the main display.
This technical drawing of the award-winning Prestop kiosk illustrates front, side, and angled views. The kiosk features a large touch screen and a card reader, with dimensions noted: height 1564.42mm, width 624.60mm, and depth 619.80mm.
Two touchscreen kiosks, winners of the prestigious Prestop Kiosk Award, stand on a wooden floor with screens displaying assistance services. The kiosks boast sleek white designs, complemented by additional pictogram signage visible in the background.
A man and a woman stand at a large touchscreen kiosk in an indoor setting. The Prestop kiosk, renowned for its award-winning design, displays various icons as the man interacts with the screen. In the background, other people and red partitioned walls are visible.
Three men stand at a prestop kiosk in a trade show setting, its touch screen displaying digital buttons. The surrounding area includes exhibition booths and promotional banners, capturing the innovation that recently earned it a prestigious award.
A group of people interacts in a modern exhibition booth featuring a Prestop kiosk at its center. Informational banners and a counter with stools accompany the award-winning design, creating a professional ambiance with natural wood elements and bright lighting.
About Prestop Kiosks
Here’s a brief overview of the history of Prestop, a company known for its innovative solutions in the field of interactive technology and kiosks:
Founding and Early Years: Prestop was established in 1995 and has since grown to become a leader in the development of interactive kiosks and digital signage solutions.
30th Anniversary: In 2025, Prestop celebrated its 30th anniversary. To commemorate this milestone, the company, along with Omnivision employees, published a book that highlights its journey and the solutions it has developed over the years.
Innovative Products: Prestop is recognized for being the first company to develop patented touch pen dispensers, with the first customer being Heineken. This innovation marked a significant step in the evolution of interactive technology.
Recent Developments: Prestop continues to expand its product offerings and enhance its technology, focusing on creating user-friendly and efficient solutions for various industries.
This history showcases Prestop‘s commitment to innovation and its significant impact on the interactive technology landscape. What aspect of Prestop‘s history interests you the most?
The Future of Guest Experience at Self-Service Kiosks – Personalization, Predictive Menus, and Seamless Interactions
Self-service kiosks are evolving—becoming intelligent, personalized, and seamlessly connected to digital ecosystems.
From AI-powered recommendations in QSRs to predictive check-ins at transportation hubs, today’s kiosks are enhancing guest experiences like never before. Imagine a kiosk that remembers your favorite order, suggests the best travel options, or streamlines healthcare check-ins with a single touch.
AI, automation, and omnichannel integration are shaping the next generation of kiosks. Want to see how self-service technology is redefining customer interactions across industries? Read the full article now!
Smarter, More Reliable Kiosk Solutions with Olea & meldCX
Managing self-service kiosks just got easier. Olea Kiosks has partnered with meldCX to integrate powerful device management software with our industry-leading kiosk designs. The result? Real-time monitoring and reduced downtime.
Want to see how this partnership is transforming self-service? Read more and meet us at HIMSS 2025!
Lessons Learned: Where You Put Your Kiosk Could Make or Break Its Success
As we continue celebrating our 50th anniversary, we reflect on the lessons that have shaped Olea Kiosks®. Each month, we’ll share insights from our journey—what we’ve learned, how we’ve grown, and what’s next.
This month, we look back at the importance of kiosk location for a national QSR chain. They installed self-service kiosks, expecting faster service and higher sales—only to see disappointing results. Why?
This article breaks down what went wrong and the crucial lessons every business should know before deploying kiosks. Read on to discover why the right location can make all the difference.
Flavor District, North Carolina: This virtual food hall uses AI-powered Otter Kiosks to enhance customer experience and vendor operations. The kiosks feature:
Visual appeal with high-quality food photography to boost sales
Intuitive interface for improved customer and staff experiences
AI-driven upsell program and real-time analytics1
IDK Philly: This restaurant implemented Otter’s kiosk technology, resulting in:
Streamlined ordering process
Reduced wait times
Improved customer satisfaction
Significant reduction in errors1
Transportation
Changi Airport, Singapore: The airport has installed automated kiosks for check-ins and baggage drop-offs. These kiosks feature:
Infrared sensors for touchless interaction
Ability to provide information about flight schedules, airport layout, and wayfinding3
Healthcare
Nehru Hospital, Chandigarh, India: This hospital has implemented interactive AI-operated kiosks that:
Display a virtual doctor for diagnosis assistance
Save medical history in QR codes for easy sharing
Assist doctors and paramedics3
Public Spaces
City of Toronto: The city launched digital information kiosks called “TO360” that provide:
Interactive maps
Points of interest
Transit information
Local news updates3
These examples demonstrate how AI-powered kiosks are being used to enhance customer experiences, streamline operations, and provide valuable services across various sectors.
Walmart‘s innovative measures to combat theft, particularly focusing on new technology being implemented at self-checkout stations. Here are the key points:
Click to Contact Olea
ATM Technology: Walmart is introducing advanced ATM-like technology at self-checkout areas to enhance security and reduce shoplifting incidents. This system aims to monitor transactions more effectively.
Impact on Shoplifting: The new measures are designed to significantly decrease theft, which has been a growing concern for the retailer.
Community Service for Shoplifters: In a related initiative, a judge has ruled that individuals caught shoplifting at Walmart may be required to perform community service, such as washing cars in the store’s parking lot, as a form of punishment.
These steps reflect Walmart‘s commitment to improving security and addressing the challenges posed by theft in retail environments.
Excerpt
Retail theft is a massive issue that costs companies billions every year. Self-checkout, while convenient for customers, has also opened the door to new ways of stealing — whether by accident or on purpose. Walmart, as one of the largest retailers in the world, has been hit hard by this problem. Traditional methods like security guards and receipt checks haven’t been enough to stop shoplifters, so Walmart is now turning to smarter tech.
How Walmart’s New Anti-Theft Technology Works
At the heart of this new system are RFID tags and AI-powered cameras. Every product will carry an RFID tag — a tiny chip that holds product information. As shoppers scan their items at self-checkout, sensors will make sure each product is properly scanned. If something isn’t scanned, the system will instantly alert store staff.
What About Kroger?
Kroger is indeed using AI in its self-checkout systems. The company has implemented a visual AI-based self-checkout solution developed with Everseen’s Visual AI technology. This system uses high-resolution cameras and AI to detect and correct errors at self-checkout stations, reducing the need for employee intervention and improving the checkout experience for customers12.
However, Kroger is not specifically using RFID in its self-checkout systems. Instead, Kroger is deploying RFID technology in its inventory management, particularly in the bakery department, to improve inventory accuracy and reduce waste. This RFID initiative involves attaching RFID-embedded labels to bakery products to track freshness and automate inventory counts367.
In summary, while Kroger is leveraging AI in self-checkout, its RFID adoption is focused on inventory management rather than self-checkout processes.
What About Costco?
Costco is actively using AI to enhance various aspects of its operations, including inventory management and customer experience. However, AI is not specifically mentioned in the context of checkout processes at Costco. Instead, AI is used for tasks like demand forecasting, personalized marketing, and fraud detection. With RFID, Costco has explored in inventory management. The company has conducted pilot programs to assess the benefits of RFID in tracking inventory, which could potentially improve supply chain efficiency and product tracking
📣 A New Era for ACRELEC We’re proud to unveil the new ACRELEC logo. With 20+ years leading the QSR industry and more than 120,000 installations worldwide, we’re reimagining the way the world engages with restaurants and retail.
Very nice video of new Burger King drive-thru AI ordering and regional updates. Not surprising as it seems the most accomplished of all kiosk providers in the world is ACRELEC (and especially ACRELEC America). Acrelec just rebranded too.
We actually awarded “Best of 2024” to two separate kiosk models (K27). Here is our awards page. ACRELEC might be the smartest acquisition Glory ever makes. The ACRELEC AI Voice article caught our attention. They are very adept at knowing the news pulse.
Insight:The idea of upselling and greater sales without people is fine, but, as a customer, what I really want is a speedier transaction. The concept of “Pre-processing” comes to mind. If providing my loyalty number is only good for getting pitched, then I might NOT provide my loyalty number. How many times does it take calling customer service for them to recognize your number and dispense with the usual “We are experiencing extra time blah blah”, then something about latest whizbang and then they ask you for your phone number? Where is AI when you want it?
Taco Bell talks all the time about AI in the drive-thru. Maybe Wall Street likes hearing that but the local ordering attendant at my brand new Taco Bell CANNOT hear me or me her thru the ultracheap microphone and speaker they use.
With 300 restaurants installed, it might seem odd that there is no single recorded video of it in operation. That is not the case apparently with ACRELEC. See below.
Why Write About Drive Thru AI Voice Order When We can listen to it (At Burger King)?
Here is summary of AI article
“AI is the New Voice at the Drive-Thru – Are You Ready?” discusses the integration of AI-powered voice assistants in fast-food drive-thru systems. Here are the key points:
Enhanced Order Accuracy: AI voice assistants are being implemented to take orders with near-perfect accuracy, significantly improving the customer experience.
Reduced Wait Times: AI technology is designed to streamline the ordering process, leading to shorter wait times for customers.
Modernization of Drive-Thrus: This shift toward AI is part of a broader trend to modernize drive-thru operations, making them more efficient and user-friendly.
Impact on Staff: The introduction of AI may also change the roles of restaurant staff, allowing them to focus on other aspects of customer service while the AI handles order taking.
Consumer Readiness: The article raises questions about how ready consumers are to embrace this technology and the potential implications for the fast-food industry.
This development reflects a significant shift in how fast-food chains leverage technology to enhance service and efficiency.
ACRELEC AI Voice
In a recent article for The AI Journal, ACRELEC US CEO Thibaud Denolle dives into how AI-powered voice ordering is transforming the quick-service restaurant (QSR) industry. From improving order accuracy to enhancing customer interactions, AI-driven drive-thrus are no longer the future—they’re happening now. 🚀
With labor shortages and evolving customer expectations, restaurants need technology that delivers both speed and consistency. AI voice ordering is not just an upgrade—it’s a game-changer.
The exhibition booth, adorned with a purple carpet, showcases digital kiosks and screens featuring technology products. Brand logos like AURES Group, EuroCIS, and ACRELEC are prominently displayed, alongside interactive displays highlighting AI Voice Ordering and a brochure stand.
¡Acercaos a nuestro stand en el pabellón 4, F664 y os mostraremos todos los equipos que hemos traído a la feria!
Agradecemos a todos los que os habéis pasado a visitarnos, para compartir ideas y poder enseñaros las distintas soluciones de ACRELEC y GLORY!. Si aún no lo has hecho, ¡te esperamos en nuestro stand!
Two ACRELEC self-service kiosks sit against a colorful brick wall. The left kiosk features a digital menu, while the right screen presents drink options with Whats your flavor?—highlighting cocktails and kids drinks—enhanced by AI Voice Ordering for a seamless experience.
The SSP Unit in The Mezz at Terminal 2, Dublin Airport features ACRELEC cutting-edge technology, bringing a revolutionary dining experience to travellers. ✈️
🍽️ Four Kitchens in One: ACRELEC‘s custom software brings a unique concept to airport dining, allowing customers to explore and order from four diverse menus, all from a single kiosk. Whatever your pre-flight craving, we’ve made it simple and got you covered!
💡 A Seamless Ordering Experience: With ACRELEC‘s K27 Kiosks, customers can view all menus and place orders effortlessly. The integrated cash recycler from GLORY ensures a smooth and secure transaction every time.
🔧 State-of-the-Art Hardware and Software: The combination of ACRELEC‘s advanced software and robust K27 Kiosks guarantees a reliable and efficient service, enhancing the customers overall dining experience.
Join us at The Mezz and experience the ease and future of airport dining!🍴
Three images depict a brightly lit fast-food restaurant with self-service kiosks featuring large touchscreens and ACRELEC AI Voice technology. Branded kiosks offer menu options for ordering, and customers can choose payment methods like cash, card, or mobile.
ACRELEC MALLORCA
Airport visits to Palma de Mallorca & Ibiza to get ready for summer peak season ☀️✈️ (PMI) (IBZ)
Fantastic airports, outstanding SSP units, and an impressive digital journey with great potential! It’s great to see digitalization taken to such a great level, with a strong focus on enhancing the entire guest experience.
We have a few final touches to take care of, and then we’ll be ready to maximize sales and value for the summer peak season with Mobile Order, Ordering Kiosks, and Digital Signage. ☀️☀️☀️
A big thank you for your hospitality! Looking forward to an exciting summer season ahead!
Collage of various fast food restaurant interiors and digital menu displays. Images showcase colorful menu boards, ordering kiosks enhanced by ACRELEC AI Voice technology, and seating areas with bright signage, highlighting different meal offerings in a modern setting.
ACRELEC is recognized as a world leader in the kiosk industry, particularly in the self-ordering kiosk market. Here are some key points that support this status:
Market Share and Leadership: ACRELEC holds a significant share of the global self-ordering kiosk market, with a reported 16% of global hardware shipments. This positions them as a leading supplier to major quick-service restaurant (QSR) chains like McDonald’s, Burger King, and KFC14.
Global Presence and Partnerships: ACRELEC collaborates with prominent brands across various sectors, including SSP in airports, enhancing customer experiences through tailored self-service solutions6. Their technology is used in multiple countries, further solidifying their global influence7.
Innovative Solutions: ACRELEC offers a range of cutting-edge digital solutions, including self-service kiosks, drive-thru systems, and self-checkout products. These solutions are designed to boost efficiency and customer satisfaction, making them a preferred choice for many leading brands57.
Parent Company and Financial Backing: ACRELEC is owned by Glory, a global leader in cash technology solutions, which provides strong financial backing and expertise in cash handling technology35. This partnership enhances ACRELEC’s capabilities in developing kiosks that accept various payment methods, including cash and credit3.
Taco Bell AI Drive Thru News
Taco Bell has frequently discussed its use of AI in drive-thru operations, particularly in recent months. Here are some key instances where Taco Bell has highlighted its AI drive-thru technology:
Expansion Announcement: In July 2024, Yum! Brands announced plans to expand AI voice technology to hundreds of Taco Bell drive-thrus across the U.S. by the end of the year. This was a significant step after successful trials in over 100 locations across 13 states135.
Benefits and Testing: Taco Bell emphasized that AI helps streamline operations, improve order accuracy, reduce wait times, and enhance customer experience. The technology was developed over two years of testing and refinement235.
Employee and Customer Experience: The company highlighted that AI eases team members’ workloads, allowing them to focus on hospitality. It also enables new ways to engage with customers237.
Global Ambitions: Taco Bell aims to implement AI globally, with ongoing tests in KFC locations in Australia57.
Recent Updates: As of November 2024, Taco Bell’s AI drive-thru was operational in 300 U.S. locations, processing over 2 million orders since its pilot began6.
Taco Bell’s leadership has consistently emphasized the role of AI in enhancing both employee and customer experiences, positioning it as a core part of their innovation strategy
WESTMINSTER, Colo., April 15, 2025 (SEND2PRESS NEWSWIRE) — Come see Kiosk Manufacturer Association (KMA) in booth 8030 (NRA site). Self-order kiosks and smart food vending will be highlighted, implementing interactive and static digital signage (software and hardware), and how to incorporate menu and ordering accessibility effectively (like McDonald’s has, for example). More solutions include digital signage hardware, software, outdoor kiosks and signage, smart lockers, POS payment providers and vending solutions.
By Kiosk Manufacturer Association
Published 4:07 AM MDT, April 15, 2025
– Visit Booth 8030 for Kiosks and Digital Signage at National Restaurant Association Show –
WESTMINSTER, Colo., April 15, 2025 (SEND2PRESS NEWSWIRE) — Come see Kiosk Manufacturer Association (KMA) in booth 8030 (NRA site). Self-order kiosks and smart food vending will be highlighted, implementing interactive and static digital signage (software and hardware), and how to incorporate menu and ordering accessibility effectively (like McDonald’s has, for example). More solutions include digital signage hardware, software, outdoor kiosks and signage, smart lockers, POS payment providers and vending solutions. Service and logistics providers. We are an association of over 50 companies and 700 listed companies with US, Europe, and Asia chapters. We inform and educate is our mission.
To set up a time to meet or request info, visit our 8030 portal link or you can email [email protected]
As always: A big thanks to our premium solution partners Intel (Kathy), Sitekiosk (Heinz) and Pyramid Computer (Zahdan).
Acrelec — cool video of AI drive thru ordering for Burger King and regional world news.
Acrelec is in Soundhound booth
MORE OPPORTUNITIES TO MEET
May — NAMA Vegas
June — InfoComm.
July – RSPA.
CONTENT HIGHLIGHTS
This month’s analysis is an actual tariff quote example for US, Poland and Mexico to gauge impact. Example is a dual 4K mini-PC from a top-tier China manufacturer. Latest food pickup lockers at Applebee’s.
Harnessing Software for Controlled Internet Access
RetailNow – See Kiosk Association at RSPA in July
Outdoor Transit Displays, Digital Signage Drive Thru and Kiosks IP Ratings
Burger King AI Voice Ordering Drive-Thru – ACRELEC
Kiosk Photo – Gallery of Selected Kiosk Models
Contact [email protected] with questions or contacts. We accept no financial commission or paid advertising. It is free for companies to participate networking and insight.
About Kiosk Industry
The source for experienced opinions, insider insights, news, and market trends. Learn from the experts.
Keywords: Restaurant Hotel and Hospitality, National Restaurant Association Show, Kiosk Manufacturer Association KMA, Self-order kiosks and smart food vending, WESTMINSTER, Colo.
Skechers has partnered with We Are Social Singapore to launch an innovative marketing initiative that focuses on enhancing customer engagement through technology.
Key Points
Partnership Announcement:
The collaboration aims to leverage creative strategies to promote Skechers‘ performance footwear.
A significant highlight of this partnership is the introduction of the Luna Kiosk, an interactive retail experience designed to engage customers in a unique way.
Interactive Experience:
The kiosk allows customers to explore Skechers products interactively, enhancing the shopping experience through technology.
Focus on Performance Footwear:
The initiative emphasizes Skechers‘ commitment to performance footwear, showcasing their latest innovations and designs.
Marketing Strategy:
This partnership reflects a broader trend in retail where brands are increasingly using technology to create immersive shopping experiences that resonate with consumers.
Conclusion
The collaboration between Skechers and We Are Social Singapore represents a forward-thinking approach to retail, combining technology and creativity to enhance customer interaction and promote their product offerings effectively.
AI Kiosk Shopping Malls Excerpt
Trend Themes
1. AI-powered Personalization – Leveraging AI for personalized customer experiences is transforming how consumers shop by tailoring recommendations to individual tastes in real-time.
2. Seamless Omni-channel Retail – The integration of physical and digital retail spaces creates a unified shopping experience that fosters stronger customer relationships and engagement.
3. Speech-to-speech Technology Applications – The adoption of speech-to-speech technologies in kiosks is driving a new wave of interactive retail experiences that enhance customer support and service.
Industry Implications
1. Retail Technology – Advanced retail technologies, like interactive AI kiosks, are redefining in-store experiences and bridging the gap between online and offline shopping.
2. Artificial Intelligence – AI’s role in retail is expanding, leading to innovations such as personalized shopping assistants that improve customer satisfaction and streamline operations.
3. Voice Technology – Voice technology is rapidly evolving, offering businesses new ways to engage with customers through conversational interfaces that enhance the in-store experience.
EV Charging For Home Owners — Common Questions for Homeowners
We put this article together with assistance of Iotecha for publication in the Costco Connection magazine and the March 2023 edition.
About Iotecha — IoTecha was born at the nexus of two powerful trends: transportation electrification and smart grid evolution. After launching our silicon as a part of the STMicroelectronics family, we saw the opportunity, or more precisely the need, to provide highly integrated software and hardware solutions for the Electric Vehicle charging infrastructure that accelerate time to market. EV charging is a great IoT example where Operations Technologies meet Information Technologies. The market needs solution providers capable of bringing these two worlds together. Our goal is to simplify the development and implementation of Smart EV Charging Smart Grid for Electric Vehicle (EV) integration.
OLEG LOGVINOV, PRESIDENT AND CEO
In March of 2016 Mr. Logvinov joined IoTecha corporation as a co-founder, President, and CEO. Prior to joining IoTecha Mr. Logvinov was a Director of Special Assignments in STMicroelectronics’ Industrial & Power Conversion Division where he was deeply engaged in market and technology development activities in the area of Industrial IoT including the applications of IEEE 1901 powerline communication technology in harsh environments of industrial IoT. During the last 25 years Mr. Logvinov has held various senior technical and executive management positions in the telecommunications and semiconductor industry. After graduating from the Technical University of Ukraine (KPI) with the equivalent of a Master’s degree in electrical engineering, Mr. Logvinov began his carrier as a senior researcher at the R&D Laboratory of the Ukraine Department of Energy at the KPI.
In January of 2015 Mr. Logvinov was appointed as the chair of the IEEE Internet Initiative. The IEEE Internet Initiative connects engineers, scientists, industry leaders, and others engaged in an array of technology and industry domains globally, with policy experts to help improve the understanding of technology and its implications and impact on Internet governance issues. In addition, the Initiative focuses on raising awareness of public policy issues and processes in the global technical community. He is also a past member of the IEEE Standards Association (IEEE-SA) Corporate Advisory Group and the IEEE-SA Standards Board. Mr. Logvinov also chairs the Industry Engagement track of the IEEE IoT Initiative and created a series of worldwide IoT Startup Competition events.
Mr. Logvinov actively participates in several IEEE standards development working groups with the focus on the IoT and Communications Technologies. Mr. Logvinov is the chair of the IEEE P2413 “Standard for an Architectural Framework for the Internet of Things’ Working Group. He helped found the HomePlug Powerline Alliance and is the past President and CTO of the Alliance. Mr. Logvinov has more than 45 patents to his credit and has been an invited speaker on multiple occasions.
Onto the article on common questions…
Q: Why, when, and where on your property did you decide to install an EV home charging station? What kind of vehicle is used with this charger? How often do you have to charge? How long does it take to charge? How much does it typically cost in electric costs for each full charge? How much did it cost to pay for your EV home charging station (the product and installation)? Are you satisfied with this home charging system? Any tips to readers? What is your full name, and city/state location?
A: At home, the cost is lower because, with the IoTecha smart charger, I can schedule and start charging my car when the electricity costs are lower, especially when my solar array produces the power. So, I am quite satisfied with my home charger. Charging at my workplace is free. I very seldom charge at destination center chargers.
Q: Please explain what an EV home charging system/unit is, what it does, and how it works.
A: A Level 2 EV home charger is an Electric Vehicle charging system that is capable of fully recharging a battery EV in just a few hours, typically overnight, roughly ten times faster than through a regular home outlet.
Q: Are EV home charging systems designed to be compatible with any electric vehicle that requires home charging? Please explain.
A: It was not always the case. But now there are connector standards, like the Combined Charging System (CCS) standard (that is based on SAE J1772), that are widely used across all makes and models and enable compatibility between most EV chargers, including home charging systems, and electric vehicles. Tesla vehicles currently do not support these standards but have adaptors that enable them to use regular CCS chargers.
Q: Please explain the power capabilities of EV home charging system.
A: There are two levels of charging typically used at the home. Level 1 is using a regular power outlet (at 110V) and most electric vehicles come with a charging cord. Level 2 charging at home uses a 240 voltage. The power capability then depends on the size of the circuit and breaker. For example, the maximum capacity on a Level 2 charger is 19.2 KW on a 100 amp circuit. The maximum behind a 50 amp breaker would be 9.6 KW.
Q: What typically comes with an EV home charging system/product, and what may need to be purchased separately that the vehicle owner may need?
A: An EV home charging system commonly comes with a charger, charging cable, cable holder, gun holster, and connectivity. EV chargers may also include a mobile application or display. o Accessories such as cable retractors may also be purchased separately. Homeowners need to pay particular attention to their panel capacity. Most level 2 chargers are hardwired and require a dedicated circuit sized 40A or more. The cost of installation then depends on the location of the charger in relation with the panel and on the cost of upgrading a panel if necessary. While these can be a bit daunting, the return on investment on driving and refueling an EV is quick and the user experience much more pleasant!
Q: How can/should an EV home charging system be installed, and where is the best location for installation? What kind of electrical hookup is required?
A: EV charging home systems are a long-term investment and should be installed by a professional electrician and up to the standards of The National Electrical Code. The ideal location for a home charger is where it is convenient and close to where the car is parked. Most chargers are capable of being installed indoors or outdoors. There are two ways to install a charger: it can be hardwired, or it can be connected to a dryer plug (Nema 14-50).
Q: Do homeowners who install and EV home charging system need to get a special permit/license/approval from their municipality or their utility company before installing an EV home charging system?
A: Whether a homeowner needs a permit depends on their region. More and more jurisdictions require a permit so those looking to install a home charger should check with their county for the applicable requirements.
Q: Is installation of an EV home charging system best left to an electrician/professional, or can a handy DIYer do this?
A: EV home charging system installation should be done by a professional and meet the requirements of The National Electrical Code. I do not recommend anyone besides a professional electrician install EV chargers in their home.
Q: How long does it take to charge a typical electric vehicle using most EV home charging systems? How much electricity is required, and what is the typical electric cost to charge an EV every day/every charge?
A: The electric cost is dependent on utility tariffs and in some cases time of day when you charge your vehicle. The amount of electricity used depends on battery capacity. For example, a 60 kWh battery vehicle can typically fully recharge overnight. There are also many utility and state incentive programs that may lower costs significantly.
Q: How much do EV home charging systems commonly cost for the hardware/device itself? How much does the installation alone also cost? (Please provide low to high price estimates for each).
A: The cost of an EV charger depends on the power capacity of the charger. Typically, it may cost between $650 and $1500 depending on features and power capacity, from 7.2kW to 19.2 kW. The cost of installation depends on how it is installed, the upgrades needed, and incentives.
Q: Is it a smart idea to install an EV home charging system on your property even if you don’t yet own an electric vehicle? Is this a smart way to future-proof your home and also increase its resale value?
A: It is smart to plan for an EV in certain circumstances. For example, if you rework your electrical infrastructure or install solar. Otherwise, it is smart to wait, as new charger models with new functionalities keep coming to the market. If anything, ensure you are buying future-proof chargers that can be remotely updated. For example, IoTecha chargers are sized for 19.2kW (the max for L2) and include native remote update as well as many physical interfaces to support various integration options with smart home
systems.
Q: How long can owners of an EV home charging system expect the product/system to last before it will need to be replaced, and why?
A: Homeowners should expect their EV chargers to last up to 10 years or more, depending on model and price. EV owners should make sure that the product they are buying is networked and is capable of firmware updates that support technology and feature evolutions and comes with a robust warranty.
Q: Any safety tips that readers should follow when it comes to owning/using an EV home charging system?
A: Check for a UL certification on the EV charging unit. The UL certification sticker means that the equipment meets safety requirements. My other recommendation is to avoid leaving the cable on the floor. Keep the connector in the holster and the cable wrapped around the charger. With that being said, EV chargers are relatively safe devices.
Q: Any other thoughts, ideas, or recommendations you’d like to make?
A: Before buying research state and utility programs for rebates as they can save home and EV owners money.
Q: Are you currently a Costco member
A: No
Q: What is your full name, title, company, city/state location, and email address?
A: My name is Oleg Logvinov. I am the CEO and President of IoTecha, located in Cranbury, New Jersey.
More Information
Recharging time depends on your battery’s size, the EV’s charging speed and the charging system’s power output. EV home charging systems are rated in kilowatts [kW], with the most common power outputs being 3.3 kW, 6.6 kW and 11 kW. The More the faster.
Consider too that depending on your location, the utility company may charge a higher rate during peak periods, and a lower one during off-peak.
About IoTecha
IoTecha aims to accelerate the electric vehicle revolution by providing an integrated platform called IoT.ON™ – consisting of software, hardware and Cloud components – for the smart charging infrastructure and ultimately enabling the integration of tens of millions of electric vehicles with the power grid.
We don’t normally see kiosk-related content on the DailyKos but this week a couple of nice videos surfaced on McDonald’s kiosk accessibility and in particular Low Vision and the magnifier. To top it off for McDonald’s videos, we’ve included one from the new robotic server in Dallas.
Robotics are NOT going away and will just get more and more effective. People make mistakes and they can be unreliable and at best inconsistent.
“Normal” User
From 2018 — McDonald’s restaurants across the nation are rolling out a new way to order food through kiosks. (Video by Sue Gleiter/PennLive)
Low Vision User utilizing screen magnification [2019] — In this vlog I show you how beneficial the kiosks at McDonald’s can be for people with low vision I demonstrate how to use the built-in magnifier accessibility option. I am placing an actual order.
The low vision accessibility gives you a movable magnifier (and you can use the wheelchair accessibility and the low vision at the same time) that you can use to see everything *really* large. the pictures and writing on the kiosk is generally pretty large in the first place. Bit could see everything fine without the magnification. With the magnifier it gets even larger. I did find a video on that. The part with the kiosk starts at 2:52, if you want to fast forward.
Blind User — 2,596 views Nov 8, 2021 — National Federation of the Blind’s Center of Excellence in Nonvisual Access demonstrates accessibility features on McDonald’s kiosk in June 2021. Then there’s the accessibility for the blind. This starts with braile writing above the area where the headset plugs in and the special buttons for the blind are.
“The first mostly non-human-run McDonald’s is open for business just outside Fort Worth, Texas. At just one location so far, customers can drive to the golden arches and expect to be served a Big Mac or a Happy Meal by a food and beverage conveyor instead of an actual, real-life human being. A spokesperson for McDonald’s told the Guardian that the test concept “is not fully automated”, emphasizing that the restaurant does employ a team comparable to that of a traditional store. Smaller than a typical McDonald’s, the location is geared towards customers on the go rather than those who plan to dine inside. It limits interactions between team members and customers and uses “enhanced technology that allows the restaurant team to begin preparing customers’ orders when they’re near the restaurant”. The goal of the test is to improve order speed and accuracy. Customers can pick up their meals in a drive-through “order ahead lane” or order at the touchscreen kiosk inside the store. McDonald’s called the concept “more seamless than ever before”. But the stunt drew the ire of activists, who criticized the fast food corporation for entertaining the idea of a costly automatic restaurant rather than pay its workers a living wage.”
imageHOLDERS is very well-known in Europe and has opened offices and manufacturing capability in the U.S. Elevating your customers’ digital experience with best-in-class kiosk solutions.
Interesting imageholders wall mount – click for full size
imageHOLDERS design and build innovative business solutions, making technology more accessible.
Our interactive kiosks and device enclosures help companies drive revenue, improve efficiency and overcome sticking points in their user journey.
Our sleek and intuitive designs ensure the technology enables and empowers employees and consumers alike.
VIDEO
STANDARD KIOSK PRODUCTS — The Core Range includes the following five series:
H-Series
The H-Series stands for Halo-Series and is the cornerstone of our state-of-the-art product range, providing the complete modularity of tablet and screen enclosures. The H-Series is ideally suited for being used as a self-check-in, self-service POS, registration, endless aisle, and wayfinding kiosk.
K-Series
The K-Series is our classic floor-standing self-service kiosk, designed to encourage maximum interactions with the user. Stylish and welcoming, with ample space for your branding and device integrations, the K-Series is ideally suited to be used as a banking kiosk, key-drop services, and a check-in kiosk.
P-Series
The P-Series represents our Podium-Series and offers an aesthetically clean yet contemporary styling complementary to its environment. It accommodates various configurations and components while minimizing the overall footprint and optimizing user engagement. The P-Series incorporates our modular kiosk enclosure solution and offers a range of innovative check-in airport kiosks, visitor management kiosks, and more. The series has proven use cases in retail, airlines, leisure, and gambling.
S-Series
The S-Series is our wall-only digital kiosk solution. The series ranges in size from an 8″ tablet to a 10.5” table with the option of one additional component. It is ideal for being used as a visitor management kiosk, check-in kiosk and retail kiosk solution.
T-Series
The T-Series is a unique, multi-screen check-in kiosk solution integrating multiple screen terminals into a single-floor standing kiosk pedestal unit. It allows for multiple customer interactions while utilizing the space in the best configuration possible. This is an ideal kiosk for visitor management in places such as gyms, gambling, and a wide range of retail where there is a high volume of users and limited space.
All Core Range models are fully brandable and highly configurable to suit a wide range of components & peripheral devices. Each range series are robust, easy to maintain, future-proof, and lock securely for hidden cable management.
We design and build innovative, interactive kiosks to make technology more accessible for all types of customers in virtually every industry worldwide.
imageHOLDERS innovation has been recognized around the world. Notably, we were recognized for international trade and awarded the Queen’s Award for Enterprise in 2021. We are proud of our service and product and honored for this to be consistently realized.
WINNERS OF
The Queen’s awards for enterprise: International Trade 2021
imageHOLDERS is one of the 205 organisations nationally to be recognised with a prestigious Queen’s Award for Enterprise. imageHOLDERS has been recognised for its excellence in international trade.
Here is a pdf of accessibility standards PAS 1899:2022
84 pages.
Enabling more accessible EV charge points
What’s happened and why?
Intending to provide an inclusive experience for people with accessibility needs, PAS 1899:2022 is a new standard giving designers, procurers and installers essential specifications on providing accessible public charge points for electric vehicles.
What does PAS 1899:2022 cover?
It covers the physical aspects of the environment surrounding fixed charge points (e.g. kerb height, ground type); the location, placement and spacing of charge points within the streetscape/public realm; the information, signals and indicators to be provided to users; and the factors to be taken into account in the design and specification of accessible charge points (e.g. height of charge point, cables and cable management systems, bollard spacing, colours used on screens, weight and force and ease of use of the equipment).
Why use PAS 1899:2022?
It aims to support building an inclusive EV charging infrastructure in the UK. As such it can help designers, procurers and installers to:
Anticipate and overcome restrictions and barriers that could prevent any user from making full and independent use of the charge point
Accelerate innovative practices
Improve the efficiency with which EV charge points are deployed
Build confidence in the accessibility and inclusivity of EV infrastructure
Strengthen the risk management of EV projects
Owners and operators can also use the PAS to assess the accessibility of their existing charge points.
Many of the accessibility (and usability) issues such as the positioning of the charging points, the access around them, the heights of the various elements that the user interacts with will all fall under the scope of EN 17210:2021 on “Accessibility and usability of the built environment – Functional requirements” and the accompanying report that gives some of the actual dimensions that the EN lacks. EN 17210 defines the “built environment” quite broadly:
“external and internal environments and any element, component or fitting that is commissioned, designed, constructed and managed for use by people”. This standard has been published by CEN/CENELEC JTC 11.
EN 301 549 on “Accessibility requirements for ICT products and services” has clause 8.3 that applies to the physical design of “Stationary ICT” which is defined as “ICT that stands on the floor, or is mounted on a wall or other immovable structure, and is not intended to be moved by its user”. So, if an EV charging station was designed as a pedestal that is mounted on the ground or a box that is mounted on the wall, then the position of controls and screens on the pedestal or the box would be covered by clause 8.3, but where that box was mounted on the wall or whether the pedestal is stood on something would be covered by EN 17210. EN 301 549 has been developed by ETSI and published jointly by CEN CENELEC and ETSI.
Looking to the future, the European Commission has recently issued a mandate to the three European Standardisation Organisations (CEN CENELEC and ETSI) to revise the two harmonized European Standards above and new versions of them are in preparation for publication at the end of the summer 2025.
6.2-millimeter pixel pitch and a 5,000:1 contrast ratio
160-degree horizontal viewing angle
Excerpt
“LG’s marine-grade DVLED technology is the ideal outdoor display medium because it can produce bright images and has the contrast necessary for watching videos in direct sunlight,” said Jake Benner, director of hospitality, cruise and fitness at LG Business Solutions USA. “Outdoor areas on cruise ships can now be outfitted with movie theatre-sized displays, while providing optimal performance day in and day out, regardless of how salty, wet or unpredictable the environment is.”
Transforming QSR Order Taking with Digital Avatar Agents
Anand Muralidaran — Head – Global Growth Strategy and AI Business Development (Retail, CG and QSR). This post originally published on LinkedIn and reprinted here without change by permission. Be sure and look at the other 25 articles published by Anand.
QSR industry – at the cusp of major transformation
The QSR (Quick Service Restaurant) industry has undergone one of the most transformational phases in the last 3+ years.
Since the onset of COVID, QSRs are experiencing unprecedented growth in digital orders through phone, web, and mobile channels. Most customers receive their orders through food delivery companies or pick them up at the drive-thru window. Average digital order tickets grew by 15-20% during this phase as reported by all major QSR brands in their earnings calls.
Coming out of the pandemic, QSRs are open for business in stores and through digital channels. Customers are starting to use a hybrid of channels to place orders and pick up food between stores and digital channels. Latest results by all QSRs reflect growth in digital revenue combined with same store sales.
QSRs and other service industries like Retail and Hospitality have been supply challenged in getting quality frontline associates. The cost of labor has been on the rise, taking a toll on the QSR’s bottom line. Associates who are ready to work for low wages have challenges communicating with customers and capturing accurate order information.
As history tells us, a melting pot of these challenges and opportunities is the right setup for an industry at the cusp of leapfrogging into transformation.
QSRs are ready for the next big leapfrog.
Enter interactive avatars, conversational AI, LLMs (Large Language Models) and computer vision technologies to stitch and deliver a seamless, accurate and scalable customer experience to handle this huge opportunity ahead.
Avatar 3.0 – rise of digital human agents
Digital kiosk-driven ordering has shown average ticket size growth of 40-50% in some markets through better customer experience, smart menu choices and better recommendations. Customers are freed up from the social pressure of standing in a line and ordering from a human agent or in a drive-thru compared to talking to a live and interactive digital human.
With the advent of technology like avatars, conversational AI platforms, computer vision solutions and recommender systems, QSRs can put these pieces of technology together to produce a seamless experience for engaging customers when taking orders.
At NVIDIA we have developed a reference application called NVIDIA Tokkio, which can be customized by companies to deliver interactive customer experiences. These lifelike avatars can see, perceive, intelligently converse, provide recommendations, and finalize orders through payment processing and send requests to the kitchen for production. Check out the demo video here.
VIDEO
QSR industry operates in a franchise model with very thin margins. It is crucial to enable this solution via Cloud, so franchises need not invest in expensive edge technology. Which is what we did with NVIDIA Tokkio, which is built on NVIDIA Omniverse Avatar Cloud Engine (ACE) to enable real-time avatar solutions at-scale.
Digital humans/avatars have come a long way in the past few years in being able to see, talk, add gestures and converse on top of the ever-growing LLMs. ChatGPT showed the world what LLMs can do in processing long, complex statements and requests.
Where else can you imagine processing long, complex statements while taking an order? Remember Tom Hanks in “You Got Mail” mimicking a long, complex Starbucks order?
Icing on top – branding and marketing
Beyond solving some of the operational and CX challenges, QSRs have an option to leverage these avatars for themed and seasonal branding and marketing opportunities.
Imagine a Disney/Pixar movie character avatar interfacing and taking orders. Children love to interact with the characters from their favorite movies and the virality of the experience is a big opportunity for the brand.
The ability to create custom avatars to various themes like sports, movies and current affairs could enormously impact how customers relate to a brand and perceive the experience they get. This would give the branding and marketing functions a leg-up in positioning their brands and value to customers in a completely different light.
In closing
We are on a mission to make this valuable technology-led transformation a reality at leading QSR brands. Along with our strategic partners in the cloud, consulting and technology we are laser focused on giving consumers a paradigm shift in experience.
The ROI for this solution is immediate, huge and has several legs supporting it –
1. Bottomline impact – Optimizing workforce at the store and drive-thru
2. Topline growth – Driving higher average ticket size per transaction
3. CSAT/NPS – Grow customer loyalty via branding/marketing activities
4. Branding – Get the brand identity aligned to this experience and synergize
Sharing a few thoughts on what next for the QSR Order Taking Process. Order capture at a restaurant/drive-thru has been the same for decades, if not centuries. Incremental innovation on order capture via Kiosks and payment methods have happened in the past few years. Given evolutions in technology and challenges in QSR business/operations the time is NOW to transform the order taking process and show customers a fun way to interact, engage and place order! Do read and share your thoughts! NVIDIA#business#technology#restaurant#innovation#QSRs#nra2023#nvidia#ProjectTokkio#Omniverse#Avatar#conversationalai#RIVA#digitalmarketing
Omniverse Audio2Face beta simplifies animation of a 3D character to match any voice-over track, whether you’re animating characters for a game, film, real-time digital assistants, or just for fun. You can use the app for interactive real-time applications or as a traditional facial animation authoring tool. Run the results live or bake them out, it’s up to you.
With NVIDIA’s conversational AI solutions–including NVIDIA Riva for speech AI and NVIDIA NeMo framework for natural language processing–developers can quickly build and deploy cutting-edge applications that deliver high-accuracy and respond in far less than 300 milliseconds, the speed for real-time interactions.
NVIDIA Metropolis enables the end-to-end computer vision (CV) workflow—from model development to deployment—for individual developers, higher education and research, and enterprises. Start with NVIDIA pre-trained models, TAO, and DeepStream to make the end-to-end computer vision AI development process easier.
NVIDIA Merlin™ is an open-source framework for building high-performing recommender systems at scale. It includes libraries, methods, and tools that streamline the building of recommenders by addressing common preprocessing, feature engineering, training, inference, and deploying to production challenges.
Editor Note: Self-service kiosks and digital signage/interactive displays such as wayfinding for example and smart city are both considered “closed systems”. Websites are considered open systems. Mobile applications are new and the proposed regulations there are likely to have the most impact
The Department of Justice (Department) is publishing a Notice of Proposed Rulemaking (NPRM) explaining how we propose updating the regulations for Title II of the Americans with Disabilities Act (ADA) to add more specific requirements about web and mobile application (app) accessibility.
This NPRM proposes a specific technical standard that state and local governments would have to follow to meet their existing obligations under Title II of the ADA for web and mobile app accessibility. The NPRM asks the public for comments about this proposal.
Summary In Brief
What is Title II? — Under Title II of the ADA, state and local governments’ services, programs, and activities must be accessible to people with disabilities. In Title II, state and local governments are also called public entities. Title II applies to all programs, services, or activities of state and local governments, from adoption services to zoning regulation. This includes the services, programs, and activities that state and local governments offer online and through mobile apps.WCAG 2.1 Level AA is the adopted standard
An NPRM is a stage in the rulemaking process that happens before an agency adopts a final regulation. It is like a first draft of a regulation. It lets the public know what the agency is considering and provides an opportunity for feedback.
An NPRM is not a final regulation. So, this proposal is not an enforceable rule right now. This NPRM has been published so that the public can provide us with feedback on our proposal for the rule before we adopt a final rule.
Two to Three years to meet standard depending on size (greater than 50,000 has two years)
How and When to Respond — We Want Your Feedback The fact sheet gives a high-level summary of the NPRM. For more details about our proposal, you should read the NPRM. The NPRM is also published in the Federal Register. We have also published an analysis of the costs and benefits of the proposed rule. This is called a Preliminary Regulatory Impact Analysis (PRIA). You can read the PRIA on ADA.gov. After you’ve reviewed the NPRM, we’d like to hear your feedback. Have we made the right proposals about when and how web content and mobile apps should be made accessible? Do the proposed exceptions and the proposed limits on when those exceptions apply make sense? Should we change anything about the proposed rule? Why? You can submit comments before October 3, 2023 by going to Regulations.gov. You can also mail us your comments at Disability Rights Section, Civil Rights Division, U.S. Department of Justice, P.O. Box 440528, Somerville, MA 02144.
If you need information in an alternative format, you can call the ADA Information Line at (800) 514-0301 (voice) or 1-833-610-1264 (TTY).
For example, a study from the University of Washington analyzed approximately 10,000 mobile apps and found that many are highly inaccessible to people with disabilities. 46 The study found that 23 percent of the mobile apps reviewed did not provide content description of images for most of their image-based buttons. As a result, the functionality of those buttons is not accessible for people who use screen readers. 47
Mobile Applications
The Department is proposing to adopt the same technical standard for mobile app accessibility as it is for web content—WCAG 2.1 Level AA. As discussed earlier, WCAG 2.1 was published in June 2018 and was developed, in part, to address mobile accessibility. 105
The Department considered applying WCAG 2.0 Level AA to mobile apps, which is a similar approach to the requirements in the final rule promulgated by the United States Access Board in its update to the section 508 standards. 106 WCAG 2.1 was not finalized when the
Access Board adopted the section 508 standards. When WCAG 2.0 was originally drafted in 2008, mobile apps were not as widely used or developed. Further, the technology has grown considerably since that time. Accordingly, WCAG 2.1 provides 12 additional Level A and AA
success criteria not included in WCAG 2.0 to ensure, among other things, that mobile apps are more accessible to individuals with disabilities using mobile devices. 107 For example, WCAG 2.1 includes Success Criterion 1.4.12, which ensures that text spacing like letter spacing, line spacing, and word spacing meets certain requirements to ensure accessibility; Success Criterion 2.5.4, which enables the user to disable motion actuation (e.g., the ability to activate a device’s function by shaking it) to prevent such things as accidental deletion of text; and Success Criterion 1.3.5, which allows a user to input information such as a name or address W3C®, What’s New in WCAG 2.1 (Aug. 13, 2020), https://www.w3.org/WAI/standards-guidelines/wcag/new-in-21/ [https://perma.cc/W8HK-Z5QK].
106
See 82 FR 5790, 5815 (Jan. 18, 2017).
107
W3C®, What’s New in WCAG 2.1 (Aug. 13, 2020), https://www.w3.org/WAI/standards-guidelines/wcag/new-in-21/ [https://perma.cc/W8HK-Z5QK].
105automatically. 108
The Access Board’s section 508 standards include additional requirements applicable to mobile apps that are not in WCAG 2.1, and the Department is requesting feedback on whether to adopt those requirements as well. For example, the section 508 standards apply the following requirements not found in WCAG 2.1 to mobile apps: interoperability requirements to ensure that a mobile app does not disrupt a device’s assistive technology for persons with disabilities (e.g., screen readers for persons who are blind or have low vision); requirements for mobile apps to follow preferences on a user’s phone such as settings for color, contrast, and font size; and requirements for caption controls and audio description controls that enable users to adjust caption and audio description functions. 109 Adopting WCAG 2.1 Level AA for mobile apps will help ensure this rule’s accessibility standards for mobile apps are consistent with this rule’s accessibility standards for web content. We seek comments on this approach below. Please provide as much detail as possible and any applicable data, suggested alternative approaches or requirements, arguments, explanations, and examples in your responses to the following questions.
Recommended Reading
William Goren blog on announcement — Excerpt: Last week, DOJ came out with a proposed rule for title II entities with respect to mobile apps and their Internet sites, here. Certainly big news, so we are going to talk about it. As usual, the blog entry is divided into categories and they are: purpose of proposed rule, need for the rule, and benefits of the rule; the text of the proposed rule; and 60+ questions. Please note that my thoughts/takeaways/questions appear underneath the applicable section of the proposed rule.
As a refresher her are the main illustrations from U.S. Access Board on common physical characteristics of self-service kiosks. Bear in these only show the physical and not all of them either.
Previously, we have blogged on a case involving Julian Vargas and the inaccessibility of kiosk equipment used by Quest diagnostics. It turns out that he is involved in a similar case involving Laboratory Corporation of America Holdings with another plaintiff, Luke Davis. A district Court in California approved a class under the California antidiscrimination law, Unruh Act, as well as a nationwide class under the ADA. Laboratory Corporation appealed. As usual, the blog entry is divided into categories, and they are: facts; court’s reasoning that Vargas had standing; court’s reasoning that the Unruh act class action as certified by the district court goes forward; court’s reasoning that the district court did not abuse its discretion in certifying the nationwide class under the ADA by determining that a nationwide injunction could provide relief to all members; and thoughts/takeaways. Of course, the reader is free to focus on any or all of the categories.
Summary
Inaccessible Kiosks Can Cost You Big Time: The page discusses a case where two blind plaintiffs sued Lab Corporation for violating the ADA and the Unruh Act by using inaccessible kiosks for their services.
Court’s Reasoning on Various Issues: The page analyzes the court’s reasoning on several issues, such as standing, class certification, and injunctive relief, and explains how the plaintiffs prevailed on most of them.
Thoughts/Takeaways: The page offers some insights and suggestions for businesses and lawyers regarding the accessibility of kiosks and the implications of the case. It also provides some links to other resources and blogs on related topics.
When it comes to class actions, the whole key comes down to whether a class is certified in the first place. If a class is certified in the first place, the stakes go up exponentially. So, it wouldn’t surprise me to see this case head towards settlement rapidly.
The case is not published.
Standing for a person with a disability is conferred when the allegations show that the person with the disability was denied full and equal enjoyment of the facility.
This case makes you wonder why Quest Diagnostics, which we discussed here and which involved the same plaintiff, appealed their case. While this case is unpublished, the facts are essentially the same.
As mentioned previously, I am involved with the Kiosk Manufacturers Association on an informal basis. There are companies making accessible kiosk and it is a significant point of emphasis of the Kiosk Manufacturers Association.
It is significant that the court said that full and equal enjoyment of facilities includes effective communication because now effective communication becomes a statutory requirement rather than just a regulatory requirement. That distinction can sometimes be important when it comes to being able to claim a cause of action as not every final regulation can automatically serve as the basis for a cause of action.
While discomfort, difficulty, or embarrassment was not required in this case, a blind individual having to go through this would certainly suffer difficulty, discomfort, and embarrassment.
Interesting that the first name on the pleading at the Ninth Circuit is not Vargas but someone else, since Vargas is the subject of the appeal
One wonders why Lab Corporation litigated all this because my understanding is that fixing the situation with accessible kiosks is not terribly difficult or expensive, especially considering the resources of the defendant, and would certainly be much cheaper than litigating the matter.
Feb 9 Update
LInk to full article — There was an important court order (and a big win for accessibility) from the Ninth Circuit Court of Appeals on February 8, 2024 in the case against LabCorp about check-in kiosks at their medical labs.
The court ruled that the case can proceed as a national class action for possible injunctive relief (fixing the problem) and as a California class action (for possible money damages to blind people in California who had experienced the inaccessible kiosks). LabCorp had appealed a lower court order arguing that the lawsuit should not be a class action.
Read the June 28 2022 Update below for more information about the lower court’s class certification order.
The case will now continue in the lower court to determine if there is in fact a legal violation and if so, what LabCorp must do to remedy the violation. The Ninth Circuit’s opinion saying this case can proceed as a class action for money damages in California means that LabCorp may have to pay a significant amount of money to blind California patients in addition to making the kiosks accessible.
The Ninth Circuit Opinion in this case is “unpublished” which means it is not binding on other federal courts in the Ninth Circuit like published opinions are. (The Ninth Circuit covers California, Hawaii, Alaska, Guam, Washington, Oregon, Idaho, Montana, Nevada and the Northern Mariana Islands.) Still, it can be cited in other cases, and should serve as a serious wakeup call to any kiosk providers who have not yet considered whether disabled people can use their kiosks.
Noted on W3C website – What’s New in WCAG 2.2 – Interesting inputs from “personas” and navigating a website. Typical “disabilities” include repetitive stress injury, low contrast for seniors. Repetitive stress injury persona using speech recognition software, hand tremors, supermarket user with cognitive disorder. Thanks to William Goren.
For an introduction to Web Content Accessibility Guidelines (WCAG) and more about versions 2.0, 2.1, and 2.2, see the WCAG Overview.
WCAG 2.2 is scheduled to be completed and published in April 2023. Current versions:
Tagline – Shake Shack’s outlook for 2023: more locations, more sales—and drive-thrus
Looking for a $10 burger? Most chains cannot stop themselves from uttering the phrase “AI” or “robotics” for that matter. Interesting areas here are the relentless focus on drive-thru, kiosks improving margins (albeit cashless) and using kiosks to backfill in the kitchen. Not sure what that is.
Technically the “kiosks” are customer-facing order tablets (iPads) fixed on a counter. A lot like Panera (see below for some posts on Panera)
Excerpt
Click for full size – ipad kiosk shake shack
At the ICR conference, a three-day event run by ICR partners, the company announced plans to open 65 to 70 domestic and international locations in 2023,40 of which will be company operated and nearly 30 owned by franchisers. One key development in the works: more drive thru locations, which tend to boost sales
Currently the company operates 11 drive-thru locations, 9 of which opened last year. Each location should generate, the company said, more than $4 million in annual sales. That’s compared to $3.8 million at traditional company-owned stores. Operating profit margins should be on par or better than the company average.
A drive-thru in Orlando, Florida, opened last year and produced an average weekly sales of $86,000. It is on track to earn $4.5 million and “headed towards $5 million,” said Garutti. Operating profits were 20%, higher than the approximately 19% for stores in preliminary Q4 results.
Shake Shack uses tablet ordering terminals (pictured in the Yahoo Finance article.
NRN Sales and Margins — In terms of technology, most locations now have ordering kiosks, which improve margins and help reduce labor costs. He said most of the remaining 60 or so restaurants without kiosks will have them by the end of the year.
MSN — nice thing about kiosks is the automatic tipping push. Customers though are beginning to tire of the automatic add-on cost.
Yahoo and CEO talk—Now, if we take a closer look at some key areas of focus, CEO Randy Garutti outlined four in the earnings call. Labor is one of them, as the fast-food burger chain looks to focus on recruitment, retention, and training efforts. They’re also considering adding kiosks to help utilize labor in different ways, perhaps backfilling in the kitchen. However, they admitted that they have not been immune to staffing challenges.
Feb 20, 2023 [Presidents Day] — Colorado is home to a first-of-its-kind cannabis digital vending kiosk. The machine currently only takes cash, but later versions will offer digital pay services. There are not immediate plans to take debit/credit because of banking laws. The Safe Banking Act by representative Perlmutter did not get passed. Update on SBA. From retailsystems.org
In Brief Summary
Very cool robotics
Aurora CO is location
Facial detection camera is secondary validation of user versus drivers license
Cash only payment
Change provided – coin & dollars
1100 products
Customer can “watch” the bagging process
Eventually Terrapin wants to sell these to other dispensaries
The Automated Cannabis Experience, ACE, is conducting sales at a Terrapin Care Station in Aurora, 11091 E. Mississippi Ave. It is the first and only completely automated cannabis vending kiosk on the market.
BOULDER, Colo. — Boulder-based cannabis company Terrapin received high-profile visibility following its launch of ACE, or Automated Cannabis Experience, a first-of-its-kind cannabis digital vending kiosk that provides a fully automated and compliant shopping experience.
Colorado Gov. Jared Polis shared the news on his social media channels, highlighting ACE as “the first fully automated cannabis kiosk on the market.” A New Hampshire lawmaker responded to Polis’s tweet about the vending machine, writing that the technology “is the future New Hampshire deserves,” as reported by Marijuana Moment.
ACE is serving cannabis consumers at a Terrapin Care Station in Aurora, located at 11091 E. Mississippi Ave. It is the first fully automated cannabis vending option on the market to arrive in Colorado and receive the blessing of state and local regulators.
“Innovative solutions like ACE illustrate the increasingly mainstream nature of the cannabis space,” said Chris Woods, Terrapin’s CEO. “ACE not only improves sales but also provides unique benefits to consumers, including faster checkouts, expanded education, and the ability to engage in multiple languages. As the cannabis industry evolves, companies must pivot to meet changing consumer preferences and demands. ACE offers a genuinely game-changing way for consumers to purchase cannabis.”
Developed in partnership with BMC Universal Technologies, the cannabis retail solution is the first fully automated cannabis vending kiosk on the market to fully package, live label and dispense cannabis products while meeting or exceeding compliance requirements. Consumers check-in at the dispensary, scan and verify their identification card at the kiosk, follow the instructions on the digital screen and pay to complete their purchase. ACE holds up to 1,152 products, depending on the size of product packaging. Its 38-by-30-inch observation window allows shoppers to watch the bagging process as the product is placed in a compliant, sealed and labeled exit bag before dispensing.
It takes about 50 seconds to distribute a fully compliant product once shoppers input their selection. For faster use, consumers can pre-order and scan a QR code at the kiosk to quickly verify their age and purchase products.
The benefits of ACE include the following:
Faster checkouts for “regulars:” The ACE solution automates, simplifies and expedites the buying process for customers who don’t require the same level of engagement and expertise.
Augments budtenders and frees them to take more time to support shoppers seeking deeper consultation and education.
Can be programmed in multiple languages, improving inclusion and better serving customers in diverse markets.
Enhanced ID verification — ACE provides an added check to ensure only those eligible to purchase cannabis are doing so by leveraging advanced ID-scanning verification technology.
Completely secure — The kiosk itself is completely secure, exceeding regulatory requirements for safe product storage both during and after business hours.
ACE was installed at Terrapin’s Aurora store at 11091 E. Mississippi Ave. this month following MJBizCon in November 2022. The kiosk received significant attention at the trade show, with dozens of interested cannabis business owners from across the country and world inquiring how to pre-order the kiosk. Terrapin is working with BMC Universal Technologies to address the interest. Future plans include shipping ACE nationwide where state laws and rules allow for implementation of automated cannabis vending.
Regulators see value in the vending solution given its ability to meet all retail compliance requirements without the possibility of human error.
“We are happy to support innovation in business and appreciate Terrapin for choosing Aurora to implement this impressive equipment,” said Trevor Vaughn, manager of licensing for the city of Aurora. “Our highest priority is public safety and Terrapin acknowledges this with their implementation of this retail option by adding an automated layer of safeguards to human verification to ensure that only those legally allowed to consume cannabis are purchasing those products.”
Terrapin is first rolling out ACE at its Aurora store on Mississippi. The legacy Colorado-based cannabis company is developing plans to roll out ACE at its five other Terrapin Care Station locations throughout Colorado, though no specific dates have been identified at this time. Terrapin will update consumers as those plans are developed. Marketed and distributed by Terrapin, ACE contains Terrapin’s premium cannabis products. Future plans will allow ACE to be branded with another dispensary.
“As an established leader in the vending industry, we have the manufacturing design, automation and engineering expertise necessary to design and develop the vending machine of the future,” said Robert Schwarzli, BMC Universal Technologies’ president. “ACE is the first vending solution on the market that is fully automated, truly transforming how people shop for cannabis products. While ACE is a first for the cannabis sector, we’ve brought dozens of other one-of-a-kind projects across myriad other industries to life — and are excited about the future of cannabis retail.”
For more information about how ACE enhances the cannabis shopping experience, visit www.acekiosks.com. Information on Terrapin can be found at TerrapinCareStation.com. To see ACE in action, contact Peter Marcus, VP Communications, pmarcus@terrapincarestation.com.
About ACE
ACE, or Automated Cannabis Experience, is the only completely automated digital cannabis vending kiosk on the market. The unattended solution requires no human interaction, with ID-verification technology confirming that only shoppers of legal age are able to purchase cannabis using the kiosk. Marketed and distributed by Terrapin — a consumer-focused, Colorado-based cultivator, processor and provider of high-quality medical and recreational cannabis products — ACE can contain cannabis products from Terrapin or be branded with another dispensary. For more information about ACE, visit www.acekiosks.com.
About BMC Universal Technologies
A leader in the bulk vending industry for nearly 60 years, BMC Universal Technologies is a Canadian, family-owned subsidiary of Beaver Machine Corporation. With a reputation built on innovation and quality, BMC has acquired a clear engineering advantage with the distinct ability to anticipate and design the ultimate marketing and retail machine of the future to better serve today’s customer needs. With over five decades of experience in the manufacturing sector, BMC Universal Technologies’ approach to design combines proven market analysis, product development, testing, overengineering, durability and planned longevity of products for maximum return on investment. As leaders in the industry, BMC Universal Technologies seamlessly integrates digital technology with traditional manufacturing and engineering, demonstrating unparalleled product design and intelligent technology solutions.
Minimized in-store diversity, equity and inclusion concerns: ACE can be programmed in multiple languages, improving inclusion and better-serving customers in diverse markets.
Improved sales approach: ACE augments budtenders and frees them to take more time to support shoppers seeking deeper consultation.
Enhanced ID verification — with no human-in-the-loop: Leveraging advanced ID-scanning verification technology, ACE provides a “triple check” to ensure only those eligible to purchase cannabis are doing so.
Faster checkouts for “regulars:” The unattended ACE solution automates, simplifies and expedites the buying process for customers who don’t require the same level of engagement and expertise.
About BMC Universal TechnologiesA leader in the bulk vending industry for nearly 60 years, BMC Universal Technologies is a Canadian, family-owned subsidiary of Beaver Machine Corporation. With a reputation built on innovation and quality, BMC has acquired a clear engineering advantage with the distinct ability to anticipate and design the ultimate marketing and retail machine of the future to serve today’s customer needs better. With over five decades of experience in the manufacturing sector, BMC Universal Technologies’ approach to design combines proven market analysis, product development, testing, overengineering, durability and planned longevity of products for maximum return on investment. As leaders in the industry, BMC Universal Technologies seamlessly integrates digital technology with traditional manufacturing and engineering, demonstrating unparalleled product design and intelligent technology solutions.
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