Patient kiosks allow staff to focus on what matters – streamlining the check-in process and keeping employees healthy. Healthcare kiosks offer a high quality of care to patients and guests who walk through your door while also allowing less human contact with your counter staff who are at greater risk of being exposed to illness during check-in procedures. Other uses for healthcare self-service kiosks include: dental office kiosks, emergency room kiosks, and more.
New contactless temperature kiosk from Frank Mayer
New temperature kiosk priced at $1950. Made in the US. Instead of the usual forehead measurement the new model uses the wrist. That will increase accuracy and eliminate a lot of variables the forehead systems entail.
To support CDC compliance this unit provides the approved question and answer protocol.
A RFID proximity reader is provided for reading ID badges along with a barcode scanner. This facilitates employee monitoring.
Contactless Temperature Kiosk Brochure
The Screening Process
An employee or visitor is greeted by a welcome screen and instructed to either answer compliance questions or scan their ID for a wrist temperature scan.
If the temperature is normal and health questions are compliant, the screen turns green and alerts the user that he or she has passed.
If a person is noncompliant, a message appears asking the employee to step aside and wait for a second verification.
Text or email alerts are immediately sent to designated individuals regarding health screening and temperature data.
From the Frank Mayer website —
The best temperature screening kiosk for touch-free monitoring, our Contactless Temperature Kiosk quickly checks body temperatures using an infrared sensor which measures the wrist.
Customized with a contactless ID reader and wrist scan, the temperature kiosk is an efficient way to screen groups of people quickly and in a safe manner.
Kiosk Features
Contactless ID Reader with Pass/Fail Convenience or Health Compliance Option
The kiosk offers a contactless ID reader with rapid pass/fail results to reduce wait times in high traffic environments. A more comprehensive screening using customizable questions regarding health symptoms can be applied at no additional cost.
Infrared Temperature Sensor Technology
Temperature sensing technology measures body temperature through the wrist and is accurate within a half degree Fahrenheit.
Real-Time Data
Text or email alerts are immediately sent to designated individuals regarding health screening and temperature data.
Secure Record of Compliance Traceability
Answers to screening questions and temperature readings are recorded using nondescript user identification.
Can the Wrist Temperature Kiosk be used for temperature check only?
Is software included?
Can I demo a unit?
Where is the kiosk made?
Would a kiosk be beneficial for my industry?
Press Release
The Contactless Wrist Temperature Kiosk offers worksites, assisted living facilities, healthcare clinics, and more a touch-free option to quickly check employee and visitor body temperatures using an infrared sensor on the user’s wrist.
Available as a pass/fail temperature check option to alleviate wait times, the kiosk can also be programmed to offer more comprehensive screening with customizable health screening questions.
Real-time results are communicated to a remote content management system that can keep a secure record of compliance. If a person screens as non-compliant, text or email alerts are automatically sent to designated individuals.
“Our line of temperature kiosks was born from the desire to help businesses offer safe and effective ways to maintain workplace safety,” Mike Mayer, President at Frank Mayer and Associates, Inc. says. “Not only do the kiosks reduce the cost of employing a dedicated temperature checker, but with
companies more mindful of keeping illnesses away from the worksite, they’ll continue to play a role in employee and visitor safety long past the pandemic.”
Where we talk to “Big Cheese” and find out a little bit about who they are and what company they are with.
The choice of who you do business may come down to the look in the eye and a simple handshake.
Ten Questions for Mike James with Kiosk Group:
1. Kiosk Industry Group: What is your company name, location and your position?
MJ: To many we are known as the iPad Kiosk company (www.ipadkiosks.com) or the Kiosk Pro company, but we are officially Kiosk Group, Inc.
We are located in beautiful, historic Frederick, Maryland, an hour outside of Washington and Baltimore, home of Francis Scott Key, and just miles from Gettysburg, Harpers Ferry, and Antietam.
I am the founder and president of Kiosk Group, Inc.
2. Kiosk Industry Group: How is business these days?
MJ: Business is great and growing steadily.
In July of 2010, we came out with the first commercial iPad kiosks and decided to invest heavily in this narrow segment of the kiosk industry.
We have developed a modular system of iPad and tablet kiosks that are the true heavyweights in this niche. While there are many manufacturers in this field that go the cheap route, producing low-quality kiosks that are ultimately not durable or secure, we’ve taken a different approach. Our kiosks are “real kiosks” (to take the words of just one of our satisfied customers), made from milled industrial-grade thermoplastics and heavy-duty, welded rolled steel, and made the way kiosks are supposed to be made.
We created the Kiosk Pro line of iPad kiosk software to make sure our customers had something to run on our kiosks. Kiosk Pro is now widely recognized as the best software for this type of application and tops the charts for the term ‘kiosk’ in the iTunes App Store with over 75,000 downloads.
Today we are very busy with both off-the-shelf and custom order kiosks, and our biggest worry is keeping enough product in stock.
3. Kiosk Industry Group:What is your most popular product?
MJ: Our iPad Standalone kiosk is by far our most popular single product.
We’ve been able to create quite a number of accessories for this model, including branding options, credit card readers and even motion-controlled illumination systems for rear camera photos and barcode scanning.
4. Kiosk Industry Group: How large a company are you?
MJ: Believe it or not, we are just 10 people today. We outsource metal bending, painting and plastic work to four nearby fabrication facilities, so we keep our overhead very low and can offer great prices on our products. Our in-house staff is responsible for software development and support, product design and prototyping, branding, minor CNC machining, quality control and order fulfillment.
5. Kiosk Industry Group:How many years have you been in business?
MJ: I started my business with an Apple II, purchased in 1977 (which I still have). I have a background in developing industrial films and programming multi-projector slideshows and saw computers as a better way to deliver media content. I was able to code control of a 12” laserdisc player with the Apple II via RS-232 and, in 1981, hung out my shingle developing interactive content for sales and training.
This small start expanded into a company with 35 software developers — Multimedia Software, Inc. We developed many hundreds of interactive programs, including World’s Fair exhibits, Amtrak’s ticketing kiosks and training programs for Chrysler, IBM and many others.
After selling MSI in 2001, I studied the market, determined that the kiosk industry was where everything was heading and launched Kiosk Group, Inc. We’ve been designing and selling kiosk hardware and software ever since.
6. Kiosk Industry Group: What is your biggest market(s) or skills focus, or do you have multiple?
MJ: In terms of markets, our kiosks are used in every discipline. It should be easier to name the markets we are not in, but I can’t think of any. Seriously.
We focus on creating the best interactive touch-screen kiosks available. Whether that means taking on a new software feature request or building out a custom hardware configuration, we do what it takes to make each project a success.
7. Kiosk Industry Group: What are the strengths of your company?
MJ: Innovation. Innovation. Innovation. We focus on coming up with the right products, and having the right solution already designed when a new customer calls us with a tough requirement. No other iPad/tablet kiosk seller does this.
I’ve also got a great team of people working with me. Each and every person has multi-disciplinary talents and is driven to grow and succeed.
Having metal-bending and other fabrication out of house has been a terrific asset. Most traditional kiosk companies mark up their cost of touchscreens, computers and peripherals at 100% to cover the cost of a large crew. With our low overhead, our average markup from wholesale is just 28%.
8. Kiosk Industry Group: What market trends can you share with us?
MJ: The next step in the small form-factor kiosk world is the addition of peripherals beyond basic card readers and keyboard trays. Look for the integration of thermal receipt printers, card-stock ticket printers, barcode scanners, RFID readers, ApplePay, EMV SmartCard readers, PIN pads – the list goes on and on.
This is where you’ll see a separation of the serious kiosk manufacturers from the quick-buck, plastic-injection-molded iPad kiosk sellers.
We’re also going to see an end to the made-in-China housings offered by many iPad kiosk sellers. The tablet market is changing so fast, you need a system for managing hardware change. With the introduction of the smaller-sized Apple Air tablets, we’re already seeing a large number of sellers dropping out of the business, and leaving their customers without support.
9.Kiosk Industry Group:What new products might we see in the next year or two from your company?
MJ: In the short-term, look for Bluetooth printer integration for all of Custom America’s thermal kiosk printers (http://www.customamerica.com/) into our Kiosk Pro Enterprise iOS app.
We have been hard at work on a new system for kiosk customization and delivery for the past two years.
Imagine placing an order for custom kiosks with your own branding and a wide choice of screen sizes and peripherals – previously this meant weeks or months of lead time and a price tag to match. With our new system, you can have this type of custom kiosk at low cost and delivered within a week!
We’re going to deliver this new development in early 2015. Prepare yourself for the next industry revolution!
10. Kiosk Industry Group: For more information who should people contact?
MJ: I’m always available at [email protected] or you can call me at 888-569-5467 x101.
KT Group is an established specialist, recognized by industry leaders as a reliable partner for large corporations seeking to scale self-service kiosk deployments and increase revenue profitability through cost-efficient manufacturing services. We provide a full suite of services, including design, blueprint production, engineering-ready manufacturing drawings, large-capacity manufacturing and assembly, and testing. Furthermore, we ensure adherence to regulations by providing certifications for local governance, user manuals, spare parts, global service contracts, and installations. We offer a full turnkey service backed by a rich background of experience in successful global deployments.
KT Group specializes in providing self-service kiosk terminals for the sports betting and gaming industry. Its expertise lies in creating unique self-service kiosks and digital signage totems that enhance customer experiences and improve operations. KT Group offers tailored design solutions to meet the unique requirements of businesses and customers in this sector.
The company emphasizes its world-class manufacturing process, which ensures high-quality products that support brands and integrated platform providers worldwide. KT Group’s self-service kiosks are designed to deliver premium experiences, making them a preferred choice for businesses looking to enhance their customer interactions.
The webpage also highlights the importance of effective tech support for kiosks, emphasizing benefits such as maximizing uptime and performance, enhancing user experience, reducing costs, providing data-driven insights, and enabling scalability and flexibility. The article mentions the role of proactive maintenance, remote monitoring, timely software updates, and centralized control in achieving these benefits.
Additionally, KT Group discusses the use of “PIN on Glass” (PoG) technology for payment kiosks in the U.S. This technology allows customers to enter their PIN on a touchscreen device instead of a physical keypad. For PoG to be acceptable, it must meet specific security standards and certifications, including PCI certification and hardware requirements. The page also highlights the importance of security measures, such as encryption and tamper detection, and considerations for implementation, including compliance deadlines and consumer trust. Legal considerations related to accessibility and security standards are also addressed.
Overall, KT Group’s focus on tailored design solutions, world-class manufacturing, and effective tech support positions them as a leading provider of self-service kiosk terminals in the sports betting and gaming industry.
Founded in Denmark in 2005
In the 19 years since, we’ve cemented ourselves as one of the leading self-service kiosk and digital signage manufacturers internationally. We now have staff and offices in multiple countries across the globe, allowing us to service our customers quickly and efficiently – no matter where they are.
Our main factory is in Asia, in the industrial heart of one of the biggest distributing regions on Earth. This ideal location allows us to ship orders quickly and efficiently and allows clients to visit the factory and watch their designs come to life. We have over 1,110 full-time employees in our factory, ensuring that you get the kiosk terminal that’s right for you.
Introducing The Boulder Kiosk from Olea: A New Era
LOS ANGELES, Calif., April 3, 2024 (SEND2PRESS NEWSWIRE) -– Olea Kiosks®, a visionary provider of self-service kiosk solutions, today announced its latest design, the Boulder Outdoor Kiosk. This new and innovative solution was created to address the growing number of outdoor self-service use cases such as food and beverage ordering, ticketing, parking, and EV charging payments. Press release from Olea Kiosks April 2024
The Boulder kiosk is highly modular and made to hold different configurations of payment terminals, printers, scanners, and cameras. It’s offered in both free-standing and wall-mounted configurations, in different colors, and with custom vinyl branding.
Outdoor kiosks are inherently difficult to build, so few standard options exist for outdoor venues looking to leverage self-service business models. The Boulder was built to address this gap in the market. It’s equipped with a 22-inch PCAP multi-touch touchscreen and sunlight readable display. The kiosk supports Windows, Android, and Linux applications, and with Olea’s network of software partners is compatible with most POS Software Systems.
“We’re really excited about the Boulder because the market was asking for a cost-effective, quality outdoor product and this model is perfect,” explained Frank Olea, CEO. “We’ve also designed a dual-sided option to maximize footprint and to deliver even greater value,” added Olea.
The Boulder’s first deployment will be live soon in an EV charging application. The Boulder kiosk will be on display at the National Restaurant Association Show in Chicago, May 18 to 21, 2024.
Olea Kiosks® Inc., is a self-service kiosk solution provider for government, healthcare, hospitality, travel, and entertainment. Its technologically advanced, in-house manufacturing, design, and innovation have made it an industry leader. Headquartered in Los Angeles, California, customers include The Habit Burger Grill, AMC Theaters, Kennedy Space Center, Universal Studios, Subway Sandwiches and CLEAR. Olea Kiosks can be found wherever high-volume authentications and transactions are required, including 50+ major airports, amusement parks, and premier stadiums across all 5 major US sports leagues.
Nice writeup by Sodaclick. Coming up at the RetailNOW show in Vegas we will have conversational AI in the booth with the AI Connect Bar.
EAA Compliance
Here’s a summary of the Sodaclick article
Why This Matters
The European Accessibility Act (EAA) came into force on June 28, 2025, requiring digital self-service products (kiosks, ATMs, ticket machines) to be accessible to people with disabilities—approximately 135 million in the EU alone.
The Problem with Most Kiosks
Most existing kiosks are:
Touch-only**, difficult for users with motor or visual impairments
Designed for people with perfect hearing, sight, and dexterity
Monolingual**, with tiny text and no audio support
How Conversational Voice AI Solves This
Sodaclick positions Voice AI as a fast, scalable way to:
Offer touch-free interactions for users with mobility limitations
Provide **audio prompts** to assist the visually impaired
Enable natural, spoken commands rather than complicated menus
Support multiple languages, boosting accessibility and engagement
Empower users with privacy and confidence
Benefits in Action
30% shorter interactions
98%+ order accuracy using Sodaclick’s AI
Up to 40% more engagement from multilingual and visually impaired users
EAA Compliance Action Plan
Audit your kiosk fleet
Prioritize updates to new systems (mandatory since June 2025)
Implement Voice AI solutions
Keep systems current with training and updates
Work with accessibility experts** to ensure best practices
How to update older kiosks, ATMs, etc? We’ll cover that in next article.
Bigger Than Compliance
The EAA isn’t just red tape—it’s a call to build **more inclusive, customer-friendly experiences**. Brands that lean in stand to boost both their reputation and market reach.
If you want to transform one of your kiosk concepts into an EAA-compliant visual, I’d love to help you bring it to life!
Does EAA Apply To Me?
The European Accessibility Act (EAA) applies specifically to new products and services released after June 28, 2025.
That means:
All newly deployed kiosks, ATMs, ticketing machines, and other self-service terminals in the EU must comply with the EAA’s accessibility standards starting from that date.
Existing installations aren’t automatically subject to the same requirements *unless* they undergo significant updates or modifications.
However, many organizations are taking this opportunity to retrofit or upgrade older units voluntarily—either to stay ahead of future regulations or to improve inclusivity for their customers.
So if you’re designing or deploying new kiosk projects right now, accessibility can’t be an afterthought—it needs to be baked in from the start. If you’re considering updating older models, it might be a good time to think about where Conversational Voice AI fits into your roadmap.
What does that look like in a current verticals?
Fast casual and QSR (Quick Service Restaurant) environments are prime candidates for Conversational Voice AI, especially under the new EAA 2025 requirements. Here’s how this tech can elevate both compliance and customer experience in these high-traffic settings:
Why Voice AI Fits Fast Casual & QSR
These environments are:
Fast-paced** with high customer turnover
Often **crowded or noisy**, making touchscreens harder to use
Dependent on **speed, accuracy, and accessibility**
Voice AI helps by:
Reducing friction**: Customers can speak their order instead of navigating menus
Improving accessibility**: Great for users with visual, motor, or cognitive impairments
Supporting multiple languages**: Ideal for diverse customer bases
Boosting throughput**: 30% faster interactions and 98%+ order accuracy (per Sodaclick)
Real-World Use Case
Imagine a QSR kiosk that:
Greets customers with “Hi! What would you like today?”
Offers **spoken menu options** with audio descriptions
Lets users say “I want a veggie burger combo, no mayo” and confirms the order aloud
Speaks in **multiple languages** based on user preference
Provides **private, touch-free checkout** for added dignity and hygiene
EAA Compliance in Action
For new deployments:
Voice AI is a fast-track to compliance** with EAA’s accessibility mandates
It’s especially effective in **busy, high-volume locations** where traditional UIs fall short
You can **retrofit existing kiosks** with voice layers to extend their lifespan and reach
Thanks for visiting and we are happy to help. It’s good to know you have some experience on your side and we probably have too much of that (40 years?).
Feel free to send requests for quotes. We distribute to the 50 or so members, depending.
Membership aka Participation
Been meaning to template this and here it is. Subject to change. Happy to do a call but bear in mind that can impact discounts. Read thru this and it should answer most of your questions. We do evaluate your potential ROI and we do turn down members.
Some relevant guidelines on “joining” aka supporting.
There is the Kiosk Industry, which is the main media site. And there is also KMA Association.
Kiosk Industry is the marketing content engine hub
KMA is focused on regulatory issues and education.
One-year and two-year options
There is no contract or monthly charge—one time.
Our advice is never sign contracts.
Credit cards get 3% fee due to VISA/MC via Paypal
ACH is free. Wire transfers are $50
Rates – and these are standard – generally 14 months
Solution Partners — $10,000 a year total spend
Gold — $5000 for one-year — gets everything
Silver — $2500 one-year — gets dropbox access to RFPs
Bronze — $1500 one-year — placement on Advisory Board and committees
Associate — $1000 two-year — what we call a “toe dipper”
Most starting lower end up escalating higher
The topmost focus is self-service
Main verticals are kiosks, payment and digital signage
Related covered verticals include lockers, POS, Smart City, Vending, Consulting, Media Players, Computers, Wireless, Printers, EV Charging and Devices in general used in self-service.
Traffic – 25K a month organic, 40+ domain authority and 12M requests a month.
Trade Shows are a big consideration for many
NRF, HIMSS, NRA, InfoComm, RetailNOW and IAAPA in the U.S.
Asia and Europe shows
Typically 10×20 with four different members doing demos ($2000 a member)
Virtual supporters (membership is not required) at $599
Virtual supporters (members) is $399
Virtual supporters get everything but demo space
Leads and contacts from each trade show varies from 150 to 5,000
Press and internet coverage is around 2M in audience each event
Links and Content
Kiosk Industry is the main content hub. With many spokes like DigitalSignage.blog
Retail Systems does automation, vending, robotics, AI and more. Automating self-service.
We are the most popular writer for AVIXA the huge AV group that runs InfoComm and ISE. I call them Big Brother. Three times the traffic.
We hire contract writers to help Craig. Elliot Maras is our “beat reporter” for Vegas and Contributing Editor (mainly retailsystems, vending and automation)
Networking — need a contact here or there? Interested in emerging new options? Want to broadcast to industry?
LinkedIn Coverage — posting on 25 different groups with 4M users
Education and training for digital signage kiosks and POS
Training and education are foundational to success in the rapidly evolving digital signage and kiosk industry, where technological advancements and changing user expectations demand a workforce that is both skilled and adaptable.
Certification programs, such as those offered by industry organizations, provide professionals with standardized knowledge in hardware, software, content creation, and network management, ensuring that deployments are efficient, secure, and effective.
Equally important is the training of employees who operate and maintain these systems, as hands-on instruction, continuous learning opportunities, and up-to-date resources empower staff to maximize system performance, troubleshoot issues, and deliver seamless user experiences—ultimately driving organizational efficiency, customer satisfaction, and business growth.
Here is our collection of Education and training for digital signage, POS and kiosks.
Peerless-AV in the past has offered a comprehensive, multi-level Certified Installer Training Program specifically designed for system integrators and installers in the audiovisual (AV) industry. The program included both in-person and online webinar options, making it accessible to professionals regardless of location12. Training sessions are led by industry experts with extensive application and engineering experience, ensuring participants receive practical, real-world knowledge. For more information contact Rachael!
The program structured into five progressive certification levels:
Bronze Level: Covers the basics, including training on flat, tilt, pivot, and articulating wall mounts, as well as projector and display ceiling mounts with accessories. Safety and proper installation techniques are emphasized2.
Silver Level: Focuses on the fundamentals of digital signage solutions, such as basic video wall mounts, menu board wall mounts, and kiosk product overviews, along with installation tips and tricks23.
Gold Level: Advances to full-service video wall mounting options and multi-display ceiling applications, providing deeper insights into advanced digital signage solutions2.
Platinum Level: Specializes in mastering wireless and outdoor solutions, including best practices for installing wireless systems, outdoor displays, sound bars, media enclosures, and touch overlays2.
Diamond Level: The most advanced level, concentrating on video wall mounting systems for direct view LED displays. Participants learn about direct view LED technology, the benefits of these displays, and the installation of various mounting systems23.
Each level includes hands-on sessions with actual AV equipment, detailed takeaway resources, and the opportunity to earn continuing education credits from AVIXA and CEDIA upon completion42. The program is recognized for its value in professional development and its contribution to maintaining high industry standards4.
We have taken courses with Great Lakes and they are the main arm of the US Access Board training. https://adagreatlakes.org
Employee Training Options
Many kiosk companies offer training programs for employees on using and maintaining kiosks. These programs are designed to ensure smooth operation, minimize downtime, and maximize the benefits of self-service technology within businesses.
Typical training offerings include:
Comprehensive Training Modules: Kiosk manufacturers and service providers develop detailed modules covering installation, operation, troubleshooting, hardware repairs, software updates, and routine maintenance2.
Hands-on and Practical Sessions: Employees receive hands-on training, often in simulated environments, to practice using kiosks and handling common issues.
Written Materials and Online Resources: Companies provide user manuals, quick-start guides, troubleshooting documentation, and access to online tutorials or e-learning platforms.
Certification and Assessments: Some organizations offer certification programs for employees who complete training and pass assessments, validating their skills and readiness.
Ongoing Support and Refresher Courses: Continuous learning is encouraged through refresher courses and access to updated resources, helping staff stay current with new features and technologies.
Customizable Training: Programs can be tailored to fit the specific needs of different businesses, employee skill levels, and kiosk complexity.
These training initiatives ensure that employees are confident in using and maintaining kiosks, leading to improved efficiency, reduced downtime, and better customer experiences25.
22Miles, a global leader in digital signage wayfinding software and interactive digital solutions, released its Tradeshow AI Assistant: a custom-trained conversational AI tool that streamlines event operations and attendee support via an engaging, user-friendly and responsive chat interface. This solution offers a first-of-its-kind experience, leveraging the 22Miles generative AI solution integrated with the brand’s 3D Wayfinding App and content management capabilities.
Tradeshow organizers spend countless hours and tens of thousands of dollars designing, proofing and printing physical signs. Yet, due to the evolving nature of live events, information is often outdated before the show even begins. Updating onsite can be extremely expensive and time-consuming, and even correct print signage often fails to address attendee questions.
The Tradeshow AI Assistant alleviates this pain. It offers fast, real-time event information and wayfinding that attendees can interact with naturally in any language. Organizers can deploy the Tradeshow AI Assistant on digital signage, websites or within the event app and easily update information throughout the event as needed. For attendees, the Tradeshow AI Assistant supports navigation across large venues, swiftly and accurately recalls event-related information, and ensures reliable, prompt self-service support on demand.
“Tradeshows are inherently complex, so we’re proud to offer our Tradeshow AI Assistant to make the entire experience better for attendees and organizers,” said Joey Zhao, CEO and founder of 22Miles. “Our solution is unique in that it uses natural language processing to understand attendees’ questions, no matter how they’re phrased, and give useful, real-time answers, just like a human information desk representative. By offering our Tradeshow AI Assistant, we look forward to empowering show organizers with comprehensive, time-efficient, cost-effective support.”
The CMS software 22Miles, now based in Atlanta, has announced an interesting distribution partnership with a company that designs and makes analog signs for workplaces – marrying printed material to digital via QR codes and the 22 Miles platform.
ecoPUK manufactures laser-engraved bamboo and acrylic sign panels used to do things like locate meeting rooms and hot desk areas in workplaces, with staff scanning the QR codes on the sides to launch information on smart phones, using a browser or custom native app.
Amid growing customer demands for streamlined enterprise visual communications that prioritize both sustainability and employee experience, says 22 Miles in PR, the partnership between ecoPUK and 22Miles is both natural and timely.
In flexible workspaces, employees need the ability to reserve and locate rooms and hot desks, check into reserved spaces, incorporate remote collaborators into meetings, and access technical support quickly and easily. While always-on digital room signage meets that need, it carries a significant cost in terms of both initial purchase price and energy usage over its three-to-five-year lifespan. ecoPUK offers a sustainable alternative to traditional room signage that can last up to a decade.
Manufactured from sustainable materials such as bamboo or recycled acrylic, ecoPUK panels are laser-engraved with custom branding and a QR code. They are also equipped with an NFC tag. When powered by the 22Miles content management system (CMS), these static panels enable instant access to dynamic experiences on personal mobile devices. With a simple tap or scan, users can access a browser-based or custom native app to: – Check room availability and resources. – Reserve a space. – Send meeting invitations to colleagues, including videoconferencing information for remote participants. – Automatically check in to a reserved space via SSO/AD integration. – Make tech support inquiries in real time.
The roots of this are with a large client that has a Net Zero Carbon Footprint commitment. “This year, 22Miles and ecoPUK installed nearly 500 signs as a proof of concept. The customer swiftly ordered 250 more, expanding the project to encompass both U.S. and EU offices, with potential to incorporate another 6,000 across their global offices. For this project, panels are deployed both outside rooms for space reservations, and inside rooms for digital help guides, videos and instant help desk access. This continuously expanding project demonstrates that ecoPUK panels, powered by the 22Miles CMS, can provide a multifunctional digital experience alongside significant cost and energy savings.”
It’s interesting to see the pendulum for workplace communications swing back, at least in this case, to analog from digital. A LOT of workplaces converted room signs that just said, for example, LINCOLN or ROOSEVELT in print, to digital tablets that provided the name, but also lots of other information pulled from the central room booking system or calendars.
I think it is safe to suggest that marketing signs with QR codes pre-pandemic would have been greeted with giggles, but QR codes finally had their moment when COVID came along … and it helps that scanning QR codes is far easier with phones than it used to be. It also helps that consumers are more accustomed now to NFC, and that contemporary phones widely support that.
It is likely most people would still prefer a digital screen to this set-up, but the 22 Miles-ecoPUK solution would save a larger company a pile in hardware costs, ongoing support and licensing costs, and would not add to energy bills (which are climbing).
The main premise is sustainability, Dave. Yes, we love our tablet partners, but this gives an alternative option for those organizations with the ambition of zero-carbon commitment and long-term energy savings. The solution still provides the same level of interaction, but now it’s triggered by what everyone in this world is familiar with: their phones.
Hotel PMS – Property Management Systems for Hotels Backgrounder
In 2025, the hotel property management domain (hotel PMD) is undergoing significant transformation, driven by both technological innovation and evolving guest expectations. Here are the most notable developments:
1. AI-Powered Property Management Becomes the Standard
Artificial intelligence (AI) is now deeply embedded in nearly all leading hotel platforms, moving from a buzzword to an essential, default feature. AI handles tasks like guest communications, reputation management, operational decision-making, and real-time data analysis, reducing manual work and enabling faster, smarter decisions for hotel managers167.
Virtual agents, decision intelligence, and AI-powered chatbots are streamlining operations and guest interactions, with some experts predicting that up to 80% of guest interactions could be managed by AI in 202561.
2. Fully Integrated and Connected Systems
Hotels are rapidly adopting integrated property management systems (PMS) that unify reservations, guest services, staff management, and more into a single interface. This shift is eliminating inefficiencies caused by disconnected systems and spreadsheets, allowing for better data capture and business performance management27.
Integration enables seamless digital check-ins, automated upselling, and a unified guest journey across all touchpoints27.
3. Personalization and Attribute-Based Selling
Technology now allows hotels to offer guests the ability to customize their stays by selecting specific room attributes (such as floor level, balcony, or mini-kitchen) rather than just room types, creating more tailored experiences and new revenue streams76.
Personalization is a key driver of guest satisfaction and loyalty, with AI and data integration making it possible at scale67.
4. Labor and Operational Challenges
The industry continues to face labor shortages and rising operational costs, but technology is helping mitigate these issues by automating routine tasks and enabling staff to focus on higher-value interactions47.
Despite these challenges, hotel employment and wages are projected to rise modestly in 2025, with a focus on employee retention and efficiency7.
5. Sustainability and Eco-Innovation
There is a growing emphasis on sustainable operations and the use of recycled materials, both to meet consumer demand and to control costs7.
Hotels are leveraging technology to monitor and reduce their environmental impact, which is becoming a competitive advantage7.
6. Market and Financial Trends
While operational performance remains strong, hotel stocks have seen declines in 2025, reflecting broader economic uncertainties despite sector tailwinds8.
Certain U.S. markets (such as Houston, Columbus, New York, New Orleans, and Raleigh) are expected to outperform, while others may face headwinds due to local factors5.
7. Major Industry Events
The year features significant events like major concert tours and the Super Bowl, which are expected to drive hotel demand in key cities510.
In summary: 2025 is a pivotal year for hotel property management, with AI-driven automation, system integration, and guest personalization at the forefront. Hotels that embrace these innovations are positioned to improve efficiency, enhance guest experiences, and drive profitability, even as they navigate ongoing labor and economic challenges1267.
Update June 30, 2024 – HITEC is the big self-service show for hotels and hospitality. Some of our members there include LG Business, Actineon and KIOSK. Recently Ariane hacked so be careful. Here is post on Bleeping Computer
July 23 — Ariane provided a nice list of PMS integrations they have done. Over 30 different ones and we were not aware of Opera coming in three different versions. From Laurent CEO — We currently support 30 PMS companies out of which: Oracle Opera (Cloud, hosted and on-premise), Infor (on-premise & cloud), Protel (on-premise & cloud), Mews, Springer Miller SMS, Hoist, Hotello, MisterBooking and many local PMSs in France, Germany & Spain.
Many of our members provide self-service options to hotels. The recent HITEC trade show in Toronto showcased some of those. We note that on the Intel Solutions Marketplace there are a couple of entries for Hotel Check-In related. Consequently we get asked about property management systems for hotels and factors to consider as well as who are the largest and most popular.
The featured image above for this shows some of the Ariane Duo 2000 desktop check-in kiosks at the Hyatt in Chicago where we stayed for NRA. Hyatt used to use WinPM from MSI (later acquired by Jonas Club out of Canada) for its PMS before switching to Opera by Oracle in 2003 or so. For reference we found the kiosk interface was a bit wanting, their accessibility factor probably lower than most and oddly enough they were located somewhat distant and almost hard to see arriving at the main check-in. They did work though and the room cards worked.
With any self-service solution there are generally three components
The customer-facing component which is the interface and middleware dialogue with backend
The backend — for hotels this is a “PMS”.
Think PMS for hotels
For healthcare it is likely Epic
In digital signage you have the CMS (Sitekiosk for example or SCALA or numerous others)
In transactional you also have processors and merchant providers (Datacap has a great list of those and of course people like UCP Inc. and Ingenico know them all very well). Hyatt for example uses Worldpay.
Hotels come with their specific variables in regard to self-service
They would require higher level of outsourced onsite service so that is good recurring revenue and nice profit factor
Side channels like local wayfinding, internet access stations, digital signage all in play
Restaurants, hospitals, amusements, ticketing verticals share many of these factors.
Coming up with a list of PMS providers is the usual google search (see above) but this time we opted to give the task over to Google Bard and see how it compares to other “lists” of “most deployments”. We did the usual searches and Bard did pretty well. The advantage is that the element of sponsorship or paid position is somewhat mitigated. Google hasn’t yet incorporated paid search into Bard yet but odds are pretty good it will at some point. Another example of paid results: if you ask many respected research firms who the major players are in various endeavors, their list will start and often finish with their paid retainer clients. Awards at trade shows more often than not fall into the “paid to win” model, though not always. To a degree we are also susceptible to that paid position syndrome. However, we are not tied to it.
Anyway onto the list…
Query – Who are the top ten hotel property management systems?
Here are the top 10 hotel property management systems in 2023, according to G2:
Oracle Hospitality OPERA Property Management System
SkyTouch Technology
https://www2.sabrehospitality.com
uHotelBooking
360HMS – Hotel Management Software
protel PMS
StayNTouch Cloud PMS
5stelle innRoad*
WISH
CloudbedsThese systems are all highly rated and offer a wide range of features, including:
Reservation management
Guest check-in/checkout
Room assignment
Room rates management
Billing
Inventory management
Reporting
Channel management
Customer relationship management (CRM)
The best system for your hotel will depend on your specific needs and requirements. However, all of the systems on this list are a good place to start your search.
Here are some other factors to consider when choosing a hotel property management system:
Size of your hotel: If you have a small hotel, you may not need a system with all the bells and whistles. However, if you have a large hotel or chain, you will need a system that can handle the volume of transactions.
Budget: Hotel property management systems can range in price from a few hundred dollars to several thousand dollars per year. It is important to set a budget before you start shopping so that you do not overspend.
Features: Make a list of the features that are important to you in a hotel property management system. Some features to consider include:
Integration with other hotel software, such as your online booking engine or CRM system
Mobile app for staff
Reporting capabilities
Customization options
Support: Make sure that the hotel property management system you choose has good customer support. You will need to be able to get help if you have any problems with the system.
I hope this helps!
So we know Amadeus is widely used. What does Google Bard tell us about Amadeus?
Amadeus is a good hotel PMS. It is a cloud-based system that offers a wide range of features, including:
Reservation management
Guest check-in/checkout
Room assignment
Room rates management
Billing
Inventory management
Reporting
Channel management
Customer relationship management (CRM)
Amadeus is also integrated with other hotel software, such as online booking engines and CRM systems. This makes it easy to manage your hotel’s operations from a single platform.
Here are some of the pros and cons of Amadeus hotel PMS:
Pros:
Cloud-based system
Wide range of features
Integrated with other hotel software
Good customer support
Cons:
Can be expensive
Not as customizable as some other PMS systems
Overall, Amadeus is a good hotel PMS that offers a wide range of features and integrations. However, it can be expensive and not as customizable as some other PMS systems.
Here are some other hotel PMS systems that you may want to consider:
Oracle Hospitality OPERA Property Management System
SkyTouch Technology
SynXis Property Hub
uHotelBooking
360HMS – Hotel Management Software
protel PMS
StayNTouch Cloud PMS
5stelle* innRoad
WISH
Cloudbeds
The best hotel PMS for you will depend on your specific needs and requirements. However, all of the systems on this list are good options to consider.
Let us hear from our CSO, Hans-Peter Nüdling in this video where he demonstrates how MK Hotel benefits from our Self-Checkin KIOSKs. Guests can have an alternative to hotel reception where they can discreetly Self-Checkin without the need to stand in a queue. Our self-checkin services allows the staffs to allocate their resources efficiently and ensures guests satisfaction at the same time.
You arrive at your hotel and check in at the front desk. Typically when checking in, you give the front desk your credit card (for any charges to your room).
You go to your room and settle in. All is good.
The hotel receives a call and the caller asks for (as an example) room 620 – which happens to be your room.
The phone rings in your room. You answer and the person on the other end says the following: ‘This is the front desk. When checking in, we came across a problem with your charge card information. Please re-read me your credit card number and verify the last 3 digits numbers at the reverse side of your charge card.’
Not thinking anything wrong, since the call seems to come from the front desk you oblige.
But actually, it is a scam by someone calling from outside the hotel.
They have asked for a random room number, then ask you for your credit card and address information.
They sound so professional, that you think you are talking to the front desk.
If you ever encounter this scenario on your travels, tell the caller that you will be down to the front desk to clear up any problems. Then, go to the front desk or call directly and ask if there was a problem.
If there was none, inform the manager of the hotel that someone tried to scam you of your credit card information, acting like a front desk employee.
Beyond the Booth: 22Miles Takes Home Top Awards at InfoComm 2025
22Miles made a powerful impact at InfoComm 2025, showcasing how digital signage can go beyond static screens to deliver connected, accessible, and immersive experiences. From real-time wayfinding to enterprise workplace solutions and ADA-compliant campus demos, our innovations sparked excitement across industries. Plus, we’re honored to have won the HETMA Best Digital Signage Project Award for our transformative work at the University of Alabama.
We just launched a client installation gallery on our website! Browse digital signage and wayfinding installation photos that showcase the innovation and versatility of 22Miles across industries and spaces.
Award-Winning Wayfinding and Seamless Content Management at the University of Alabama
Our digital signage and wayfinding solution at the University of Alabama just won the HETMA Best Digital Signage Project Award at InfoComm 2025! Read more to learn how 22Miles took UOA to the next level in content management, navigation, and campus connection.
Digital Signage ADA Compliance Checklist for Colleges and Universities
Ensuring your digital signage meets ADA standards is essential for creating an inclusive campus environment. Our ADA Compliance Checklist for Colleges and Universities outlines key areas like accessible content, user-friendly interaction, mobile compatibility, and more to help you identify gaps and take action. Use this resource to support every student, staff member, and visitor with confidence.
Follow us on LinkedIn to stay up-to-date on all the latest 22Miles news! This coming month we’ll be posting more tips and industry insights for colleges and universities, as well as general digital signage and wayfinding updates.
SelfPay — Since 2009, we develop and operate a global Network of Automated Payment Stations and Digital Channels offering all kinds of Payments to millions of consumers every year.
KIOSK – primarily kiosk enclosures but a large custom software department in-house for complete solutions
Kiosk software plays a crucial role in modern business operations and customer interactions. Applications for wayfinding signage is another area for software. What kind of CMS does it come with and to what degree can you monitor your output. We just pointed out major embarrassment for Delta Airlines and its flight information system.
From digital-signage.blog — Delta Airlines Flight Status Screens Snafu — How a great plan in 2022 resulted in embarrasing failures in 2025. Our guess is “budget minded” hardware bled into the Software and management monitoring. That’s the usual culprit. You can’t just put things out there and then walk away.
Kiosk Software and digital signage software for that matter importance can be understood through several key aspects:
1.
Self-service options: Kiosk software enables customers to access information, make purchases, or complete tasks independently, reducing wait times and improving satisfaction.
24/7 availability: Kiosks can operate round-the-clock, providing services outside regular business hours.
2.
Reduced labor costs: Businesses can allocate human resources more effectively by automating specific tasks.
Streamlined processes: Kiosks can handle repetitive tasks quickly and accurately, improving overall operational efficiency.
Performance metrics: Businesses can track usage patterns and kiosk performance to optimize their operations.
4.
Multi-industry applications: Kiosk software is used across various sectors, including retail, healthcare, hospitality, and transportation.
Customization: Software can be tailored to meet business needs and branding requirements.
5.
Upselling opportunities: Kiosks can suggest additional products or services, potentially increasing sales.
Advertising platform: Some kiosk software includes capabilities for displaying targeted advertisements.
6.
Multi-language support: Kiosks can cater to diverse customer bases by offering services in multiple languages.
Accessibility features: Many kiosk software solutions include options for users with disabilities.
7.
Reduced errors: Automated systems typically have lower error rates compared to manual processes.
Lower long-term costs: While initial investment may be significant, kiosks often prove cost-effective over time.
Given these factors, kiosk software has become increasingly important in today’s digital-first business environment. It offers a blend of improved customer service, operational efficiency, and data-driven insights that can significantly benefit businesses across various industries.
Introduction
Here are self-service kiosk software application companies to consider in the software space for kiosks, self-service, remote monitoring and digital signage. For the most part, most of the solutions are Windows kiosks but Android is a huge contingent now. Note too that many of the Hardware Only companies often resell, recommend and provide the applications. Most software companies can recommend hardware and provide that as a complete solution.
Which one is best for you depends on your particular situation. If you are looking for strictly an Android control agent aka lockdown, then Sitekiosk/KioWare are the obvious purpose-built solutions. They also provide support for peripheral devices which in-house web developers usually shake their head at when asked to support.
Digital signage, CMS and custom-built UI and applications screens? Then Nanonation, 22Miles, and AcquireDigital should be on your interview list.
And we have SELFPAY which is a complete payment platform for US and Europe.
As far as DIY in-house goes, that can be successful, though with a lower probability. It helps to look at how established, battle-tested software is designed. You can do Assigned Access in Windows, for example, but you will be unlikely to deal with 99% of the exploits like Sitekiosk . They do it for a living and have done it for many years.
When in doubt, copying and emulating a good example isn’t such a bad idea either…
For more information email [email protected] and we can help advise.
SelfPay — Since 2009, we develop and operate a global Network of Automated Payment Stations and Digital Channels offering all kinds of Payments to millions of consumers every year.
KIOSK – primarily kiosk enclosures but a large custom software department in-house for complete solutions
Sixteen:Nine Mixer Set for June 13 at Orlando. For InfoComm in general, once again, Kiosk Manufacturer Association is an official media sponsor. Worth noting the “big” exhibitors that are KMA members includes Panasonic, LG Business and Samsung. Peerless-AV has a 50×50 for that matter. DSE is holding day long DCSE certification course with the Brawns.
infocomm 2023
FAIRFAX, Va. — InfoComm 2023, June 10-16 (exhibits 14-16) in Orlando, Florida, will present a wide-ranging digital signage program, featuring in-depth workshops, the D=SIGN conference, show floor tours, and networking mixer at Vū Orlando.
“InfoComm is the premier trade show for the digital signage community,” said Rochelle Richardson, CEM, Senior Vice President of Expositions and Events, AVIXA, producer of InfoComm. “At the show, you’ll learn from the top minds in the digital signage space, see solutions up close, and build professional connections to help you build a winning digital signage strategy.”
Here is video showing behind the scenes on show floor and the massive LG booth — What a whirlwind 3 days it has been here at the LG booth #1642. Not only being the largest small city of a footprint I can’t wait for you all to see the amazing new MAGNIT products and new LTAK transparent 4000Nit film. Also, See if you can spot our new 163” AIO, has all the same features and install style as our 136” but in a larger format @1.8 pixel pitch FullHD.
Networking Not to Miss
The Sixteen:Nine Digital Signage Networking Mixer, hosted by AVIXA will bring together integrators, designers, content creators, and other members of the digital signage community on the evening of Tuesday, June 13. This special event takes place at the ultimate digital signage destination, Orlando, which features a 155′ x 26′ immersive LED Volume, one of the largest permanent volumes in the United States.
The event is a bit different from past industry mixers, in that it is being organized by the trade show and its owner-operators, the trade association AVIXA. So registration and ticketing has been handled by that team, as well as venue selection and logistics.
Other aspects of the mixer are coming together nicely, notably creative from the monstrous LED wall in the venue – a virtual production facility that doubles up in off-hours as an events venue. This event takes place at Vū Orlando, which features a 155′ x 26′ immersive LED Volume. The big curved video wall at Vu is among the largest permanent LED volumes in the United States, and while it is there mainly for virtual film and TV productions, it also gets used after-hours for events.
Learn with the Experts
The D=SIGN conference, produced in partnership with the Digital Signage Federation, takes place on June 13 through 15, and will examine the solutions, innovations, and big ideas around digital signage.
The D=SIGN session “Is Your Legacy Digital Signage Network Ready for an Upgrade?” will explore various pain points for network operators and strategies to approach the inevitable reality of upgrading a dated system, how to navigate the process, and how to identify cost considerations for a reasonable solution. On Tuesday, June 13, join this discussion with Heather Best from Diversified, Filipe Ho from Google, Pamela Lobaton of Spectrio, and Lance Hutchinson from Alpha Video and Audio.
On Wednesday, June 14, the D=SIGN session “Touchdown! Interactive Branding Across Sports and Stadiums” will explore how sports organizations are using new visual technologies to transform the fan experience, amplify brand awareness, and cast a new spin on team history. The session features Peter Beck from Forty Nine Degrees, Steve Bayer of Daktronics, Ryan Lenocker from the Dallas Cowboys Football Club, and Lee Summers from Creative Realities.
On Wednesday, June 14, Florian Rothberg of Invidis Consulting will host the Market Insights Lunch: Digital Signage. He will share exclusive market data from Invidis covering global trends and drivers, and their impact on the North American digital signage market. He’ll also discuss how multi-channel retail, sustainability, AI, and the experience economy are shaping digital signage solutions.
The D=SIGN conference is sponsored by Google and Samsung. View the full conference schedule.
Alan Brawn, CTS, and Jonathan Brawn, CTS, of Brawn Consulting will lead the full-day workshop “Digital Signage Certified Expert (DSCE),” on Sunday, June 11. This workshop takes a business-oriented approach that allows attendees to master the formulas for successfully planning a digital signage network, including design, hardware and software selection, deployment, content creation, and ROI/ROO for digital signage rollouts. They’ll also host the full-day workshop “Digital Content & Media Expert (DCME)” on Monday, June 12. This workshop examines the impact and relevance of content, emphasizing the need to begin by clearly articulating the objectives. The workshop will review examples of the costs of content production, and various options for outsourcing.
For view full schedule of the digital signage program, visit www.infocommshow.org/event-info/digital-signage. In addition, the Technology Innovation Stage (booth 2260) will host free presentations Wednesday through Friday that will cover critical pro AV topics, including trends in digital signage.
On the Trade Show Floor
The InfoComm 2023 trade show floor will feature a digital signage pavilion showcasing content creation and digital signage software, direct-view LED displays, projection technology, and much more. Join fellow AV education professionals to take digital signage-focused tours of the show floor from 10 to 11:30 a.m. Wednesday, June 14 and Thursday, June 15. The tours will provide an overview of the equipment, technologies, and considerations critical to ensuring a successful digital signage strategy. In addition, the Digital Signage Federation will have a presence on the show floor at booth 409.
To register for InfoComm 2023, visit www.infocommshow.org.
InfoComm 2023 is sponsored by Strategic Partners Blackmagic Design and Creston and Supporting Partner Shure Incorporated.
For ongoing conversations and news about InfoComm 2023, visit the InfoComm room on AVIXA Xchange, a unique community for the AV industry designed to connect thought leaders, industry-leading solution providers, and innovative manufacturers with AV solution seekers. For content and discussions about digital signage, visit the Digital Signage channel.
About InfoComm
InfoComm is the largest technology exhibition and conference in North America focused on the pro AV industry. The exhibition is produced by the Audiovisual and Integrated Experience Association (AVIXA) and currently ranks as the 28th largest trade show in the United States by Trade Show Executive. In addition, AVIXA and its partners produce a global portfolio of trade shows and conferences, including InfoComm China, Beijing; InfoComm India; InfoComm Southeast Asia; Integrate; and Integrated Systems Europe.
About AVIXA
AVIXA is the Audiovisual and Integrated Experience Association, producer of InfoComm trade shows around the world, co-owner of Integrated Systems Europe, and the international trade association representing the audiovisual industry. Established in 1939, AVIXA has more than 20,000 enterprise and individual members, including manufacturers, systems integrators, dealers and distributors, consultants, programmers, live events companies, technology managers, content producers, and multimedia professionals from more than 80 countries. AVIXA members create integrated AV experiences that deliver outcomes for end users. AVIXA is a hub for professional collaboration, information, and community, and is the leading resource for AV standards, certification, training, market intelligence, and thought leadership. Visit avixa.org.
Check Out Our 22Miles 2025 InfoComm Wayfinding App!
Looking to see 22Miles in action? We created a 2025 InfoComm Map complete with a full floor plan, booth and amenity locations, and even an AI Assistant! Download the “22Miles IC25” app in the App Store or Google Play store to seamlessly navigate the tradeshow.
How to Switch Digital Signage Providers: Conversations with a Leading Defense CompanyMaking the switch to a new digital signage provider doesn’t have to be scary, take it from one of the leading defense companies in the US. When Paul* was tasked with finding a new digital signage vendor, he didn’t take the mission lightly.
Every year, Future publications contracts with AV industry experts to evaluate products submitted by manufacturers exhibiting at InfoComm for Best of Show. Our judges are experts in the categories of products we have chosen for them to evaluate and always remain anonymous to the manufacturers. They are your peers, AV/IT managers, directors, engineers, or industry consultants and integrators.
AI Wayfinding 22Miles
We want to congratulate the InfoComm 2024 Best of Show for AV Technology, and Digital Signage, in addition, we’re also announcing the winners for our sister publications, Tech & Learning.
We’re thrilled to announce that 22Miles won, not one, but TWO awards at InfoComm!
We won the SCN Most Innovative Digital Signage Award and the 2024 InfoComm Best of Show Award for our AI solutions. 22Miles is proud to be at the forefront of innovative AI products in digital signage and AI.
See release on APNews and also PRnewswire — ORLANDO, Fla., and WESTMINSTER, Colo., June 6, 2025 (SEND2PRESS NEWSWIRE) — Come see the Kiosk Association in booth 3489 (InfoComm site). Digital signage software and outdoor smart city wayfinding highlighted along with conversational AI hardware and a self-order kiosk. The “big” demo is a dual 75-inch outdoor smart city kiosk. New digital signage software for multiple platforms and “pixel-perfect” creation on display. We are an association of over 50 companies and 700 listed companies with US, Europe, and Asia chapters.
– Visit Booth 3489 for Kiosks and Digital Signage at InfoComm Show –
ORLANDO, Fla., and WESTMINSTER, Colo., June 6, 2025 (SEND2PRESS NEWSWIRE) — Come see the Kiosk Association in booth 3489 ( InfoComm site ). Digital signage software and outdoor smart city wayfinding are highlighted along with conversational AI hardware and a self-order kiosk. The “big” demo is a dual 75-inch outdoor smart city kiosk. New digital signage software for multiple platforms and “pixel-perfect” creation on display. We are an association of over 50 companies and 700 listed companies with US, Europe, and Asia chapters.
Thanks to solution partners Intel(Kathy), Pyramid Computer(Zahdan),TPGI(Traci) and Olea Kiosks(Frank). Our existence is based solely on member support.
Countertop kiosks and mini-PC media players by Pyramid Computer
Pyramid Pixi Kiosk – 15.6″ Touchscreen Self-Order Countertop — Three models to pick from from Basic to Premium.
AI Connect Bar for Conversational AI — hi-quality noise cancellation mics, speakers that face customers, video camera with AI, edge-enabled, easy mounts and outdoor rated.
Contact [email protected] with questions or contacts. We accept no financial commission or paid advertising. It is free for companies to participate networking and insight.
About Kiosk Industry
The source for experienced opinions, insider insights, news, and market trends. Learn from the experts.
Keywords: Point of Sale and Kiosks, Kiosk Industry Association at InfoComm, Kiosks and Digital Signage, ORLANDO, Fla.
This press release was issued on behalf of the news source (Kiosk Manufacturer Association) who is solely responsibile for its accuracy, by Send2Press® Newswire. Information is believed accurate but not guaranteed. Story ID: S2P126759 APNF0325A
The first unified communications product designed to leverage the full power of Conversational AI. The new AI Connect Bar combines the industry’s best microphones with a tuned, amplified speaker system into one sleek peripheral with a single USB connection to seamlessly attach to most All-in-One (AiO) touchscreen computers and kiosks.
If you would like full specifications and brochure send email to [email protected] and we will get it to you when released.
May 6th — The National Restaurant Association show will have some brand-new cutting edge audio technology on display. One of our sponsors for 8030 at NRA is URwayholdings and they will demo the AI Connect Bar prototype at NRA. High-quality noise-cancellation microphones plus high-quality speakers. Note that many AIOs have speakers but consider where they are located and aimed at. Usually facing away from customer.
Conversational AI can do terrific things, but first it has to hear and speak clearly to maximize effectiveness. We don’t need robots that don’t understand us or can’t understand us. We recommend visiting the Soundhound booth, where you can see the superb drive-thru example by Acrelec. Right now Soundhound and Sodaclick seem to be neck and neck. There are realistic demos and then there are staged scripted demos. If you can detect AI generated text, it is super easy to see. Acrelec has the best demos — Burger King AI Voice Ordering Drive Thru – ACRELEC
We expect the AI Connect Bar will include a camera as well (with AI onboard). Mounting options are designed for easy kiosks and easy large-format screens. Elotouch will likely offer it. We have beat up on Elo for audio/microphones and video forever.
Worth noting too that many AI systems completely fail due to one simple problem… No internet connection. This year the onboard integrated AI and operates perfectly in “Edge” mode. Cloud services are not required.
See It Live At The National Restaurant Association Show In Chicago May 17th–20th at the Elo Booth #6251 AND the SoundHound AI Booth #6466
Nice blog from TPGi on equitable access barrier-free aka Blind and Low Vision customers and how to give them equal access. Barrier-free and Universal Design come to mind. We are reminded of Dot Pad and braille tactile labels for Amazon Hubs in California (45,000 of them). Here is pdf of blog — TPGi KMA_QSR_GuestBlog (1)
Introduction and Context
We prefer direct, practical, and rooted in decades of hands-on technology and self-service industry experience. We favor clear takeaways, concise overviews, and a focus on what matters for real-world application—often with a touch of personal insight or industry context35. Below is a detailed summary of the attached article, presented in that spirit.
Main Points and Takeaways
The article opens with a clear-eyed examination of the central topic, quickly moving past superficialities to anchor the discussion in data and industry realities. We should highlight the core statistics or trends—think “65% of customers prefer self-service over full-service” as a headline fact3.
The piece then examines the regulatory and compliance landscape, noting the impact of revised Section 508 guidelines on kiosks and self-service technology. We should stress that staying compliant isn’t optional; it’s a business imperative to serve all customers and avoid legal pitfalls3.
Real-world deployments are front and center. The article covers how kiosks are used in hiring (employment kiosks for job seekers), healthcare (bill payment, check-in, record-keeping), and ticketing (will-call style ticket pickup). We should note that these use cases aren’t just theoretical—they’re happening now, delivering measurable benefits.
Accessibility gets special attention. The article emphasizes that accessibility isn’t just about legal compliance, but also about good business. We should add a note on the importance of serving every customer, referencing the work of the Kiosk Manufacturer Association and the latest accessibility initiatives914.
Industry Perspective and Personal Notes
What about the broader industry context—how self-service is evolving, what’s driving adoption, and where the pain points are5. We can also discuss the role of AI and automation, tracing a line from current deployments to future trends in digital signage, kiosks, and customer interaction. Recently Deloitte released paper on QSRs and AI. Did they mention language? Nope.
Practical takeaway: “If you’re not thinking about accessibility, you’re already behind.” Or, “The best kiosks solve real problems and deliver a better experience for everyone, not just the tech-savvy.”
We try here at Kiosk Industry to be pragmatic, sometimes wry, always focused on what works. Maybe we close with a reminder that technology is only as good as its ability to serve people—whether that’s making a payment easier, a job application more accessible, or a healthcare check-in less stressful35.
Summary Table: Key Themes
Theme
KI Approach
Article’s Coverage
Data & Trends
Lead with stats, real-world
Customer preference, adoption
Compliance
Practical, non-negotiable
Section 508, legal mandates
Use Cases
Focus on actual deployments
Employment, healthcare, tickets
Accessibility
Essential, not optional
Highlighted throughout
Industry Outlook
Forward-looking, pragmatic
AI, automation, future trends
Final Thoughts Equitable access barrier-free
In classic Kiosk Industry fashion, we want the summary to be actionable, not academic. The message: self-service tech is here, it’s growing, and it’s everyone’s job to make sure it works for all. Ignore accessibility and compliance at your peril—embrace them, and you’ll find new opportunities to serve customers and grow your business359.
Resources
How Big A Population or Customer Base Are We Talking About
Summary Table: Key Visual Impairment Statistics Referenced by the Kiosk Industry
Benefits Japan and Korea Have Seen from Giving Equal Access to Technology for Blind and Disabled People
Japan and South Korea have made significant strides in providing equal access to technology for individuals who are blind or have disabilities. Their efforts have yielded a range of social, economic, and technological benefits, impacting not just people with disabilities but society at large.
1. Increased Independence and Mobility
In Japan, innovations like the Ashirase navigation system (a shoe-mounted device providing vibrational guidance via smartphone) and apps such as Inclusive Navi have enabled visually impaired and wheelchair users to navigate urban environments more independently. These tools help users find accessible routes, elevators, and amenities, reducing reliance on others and fostering a sense of autonomy12.
South Korea’s public transport systems, particularly in cities like Busan, now feature tactile paving, accessible kiosks, and smart navigation apps. These allow blind and low-vision users to travel more confidently and safely, which in turn increases their participation in daily life and the workforce345.
2. Enhanced Social Inclusion and Participation
Barrier-free technologies and universal design principles have promoted the integration of disabled individuals into mainstream education, employment, and community activities in Japan. Assistive devices in schools enable children with disabilities to learn alongside their peers, improving educational outcomes and future job prospects6.
In both countries, inclusive technology has broadened access to cultural, recreational, and social experiences. For example, Sony’s retina-projection camera allows visually impaired people in Japan to enjoy photography, fostering self-expression and inclusion in hobbies previously considered inaccessible7.
3. Broader Benefits for All Citizens
Many of the accessibility innovations benefit not just the disabled, but also the elderly, pregnant women, and foreign visitors. For example, navigation apps with audio and visual guidance, and kiosks with tactile and voice interfaces, improve usability for anyone facing temporary or situational challenges38.
The adoption of universal design and barrier-free principles has made public spaces, digital services, and everyday technologies more user-friendly for the general population, supporting Japan’s aging society and South Korea’s highly connected digital economy89.
4. Economic and Innovation Advantages
By investing in accessible technology, both countries have spurred innovation in sectors like AI, IoT, robotics, and smart devices. This not only enhances the quality of life for disabled citizens but also strengthens their global competitiveness in assistive technology markets10411.
Increased digital accessibility has expanded the customer base for businesses and public services, as more people can engage with digital platforms, make purchases, and access information online1211.
5. Strengthened Social Trust and International Reputation
Prioritizing equal access demonstrates a commitment to social responsibility, which builds public trust and loyalty. It also aligns with global sustainability and inclusion goals, enhancing the countries’ reputations as leaders in inclusive innovation19.
Summary Table: Key Benefits
Benefit Area
Japan Example
Korea Example
Independence & Mobility
Ashirase navigation, Inclusive Navi
Smart navigation apps, tactile paving
Social Inclusion
Assistive tech in schools, cameras
Accessible kiosks, smart glasses
Broader Societal Impact
Universal design for aging society
Usable tech for elderly, visitors
Economic/Innovation
R&D subsidies, global tech exports
AI/IoT-enabled assistive devices
Social Trust/Reputation
SDG alignment, barrier-free movement
Strong disability rights laws
In Summary:
Japan and Korea’s commitment to equal access through technology has delivered tangible improvements in independence, inclusion, and quality of life for blind and disabled citizens. These advances have also benefited the broader population, stimulated innovation, and reinforced both countries’ positions as leaders in accessible technology and inclusive society1234911.
Deloitte’s “How AI is Revolutionizing Restaurants”
The AI and Restaurants Buzz Research Report by Deloitte isn’t just another “AI is coming” puff piece. Instead, it delivers a data-rich, boots-on-the-ground look at how AI is actually being used in restaurants today and where it’s headed next1. That’s the AI take. Selling it. And you, and me.
If you are a restaurant exec looking to increase your budget with hard-to-track items, this is the report for you. When Panera’s decided to implement self-order, what was the first thing they did? They built out their kitchen infrastructure to handle higher burst cycles. Ovens and coolers. Support assets. People. Physical assets. Then they bought into and implemented self-order. Blaine Hurst. Smart guy.
Not much time or text spent on “Drive Thru”. One initial mention and then gone. 70% of sales? Zero mention of language or multi-lingual. Big in Europe, likely. Those deficiencies point to the document lacking any real-world examples. We include those at the bottom of this article. One of the latest “revolution” is in sound and audio. See the AI Connect Bar. Conversational AI for self-order is rapidly expanding (Burger King, McDonalds, etc). Companies like Soundhound and Sodaclick ring any bells Deloitte?
AI and Restaurants Buzz Research Report – Key Takeaways and Actionable Data
AI Adoption Is Real and Growing: 73% of surveyed restaurant execs expect to increase AI investment next year, with only 2% planning to decrease. This isn’t hype—it’s a clear signal that AI is moving from pilot to production1.
Customer Experience Leads the Charge: Enhancing customer experience is the top goal for AI, cited by 60% of respondents. Think recommendation engines in kiosks and apps, and voice AI in drive-thrus. These aren’t just experiments—63% report daily use of AI for this purpose1.
Inventory Management Is a Close Second: 55% use AI daily for inventory management, leveraging IoT sensors and predictive analytics to cut waste and optimize supply chains. Another 25% are piloting these solutions1.
Emerging Use Cases: The “second wave” is AI for customer loyalty and employee experience—both nearing 70% adoption (including pilots). The “third wave” is food prep and new product development, with less than 50% adoption but the highest levels of planned investment. Real-world examples: computer vision for food safety and machine learning for flavor analysis1.
Regional and Segment Differences: Casual dining and Asian restaurants are leading adopters, especially in inventory management and employee experience. U.S. restaurants lag in some automation areas but lead in conversational voice AI1.
What’s Actually Being Used: Chatbots are the most widely deployed (60% daily use), followed by machine learning, intelligent automation, and NLP. More advanced tech like conversational voice AI and computer vision is mostly in pilot1.
Generative AI Is Still Early: Only 9% use generative AI daily, but many are planning to deploy it. Avatars and virtual worlds are even less common, but on the radar1.
AI Readiness Gaps: Only 20% feel ready on risk and governance, less than 30% on tech infrastructure and talent. Strategy is the only area where most feel somewhat prepared. The more value a company already gets from AI, the more ready they feel for future applications1.
Biggest Challenges: The top hurdles are identifying scalable use cases, managing risk, and finding technical talent. Notably, lack of executive buy-in or data is not a problem—leadership is on board, and the focus is now on execution1.
Risk Management Practices: Cybersecurity, ROI tracking, and bias assessment are top priorities for IT leaders. Half the companies don’t include vendor evaluation in their risk process—a potential blind spot1.
AI and Restaurants Buzz Research Report Bottom Line
This isn’t a theoretical report about AI’s potential. Deloitte’s survey of 375 restaurant leaders across 11 countries shows that AI is already delivering value in customer experience and operations. The industry is moving past “why AI?” to “how do we scale and govern it?” The actionable data here is for operators and brands to double down on practical use cases, shore up risk management, and invest in talent and infrastructure to avoid falling behind. If you’re waiting for AI to arrive in restaurants, you’re already late to the party1.
Real-world examples of AI being deployed in restaurants:
Burger King & Taco Bell – AI Voice Ordering Drive-Thru: Burger King uses the ACRELEC AI Voice system to streamline drive-thru transactions, speeding up service and improving order accuracy. Taco Bell has rolled out AI voice technology across hundreds of drive-thrus in the U.S., processing millions of orders and reducing wait times. These systems also help staff focus more on hospitality by automating order-taking1.
Miso Robotics – Flippy: Miso Robotics’ “Flippy” robot is used in restaurant kitchens to automate frying and grilling tasks. Flippy uses AI and computer vision to recognize food items and cook them correctly, reducing labor costs and increasing consistency. CaliExpress by Flippy in Pasadena is a notable example, where the robot handles burger preparation23.
Creator (San Francisco): This restaurant uses a robot to make custom burgers from scratch, including grinding beef, frying patties, and assembling the finished product—all managed by AI-driven automation2.
Wilkinson Baking Company – BreadBot: While more bakery-focused, BreadBot is an AI-powered machine that automates bread-making in grocery and restaurant environments, handling everything from mixing to baking2.
Richtech Robotics – ADAM: ADAM is a robotic system that uses AI to prepare coffee drinks and cocktails, demonstrating how automation can be applied to beverage service in restaurants2.
Domino’s – AI Call-In Order Assistant: Domino’s is piloting AI-assisted avatars for taking phone orders, using natural language processing to interact with customers and streamline the ordering process4.
AI in Self-Service Kiosks: Many fast-casual and QSR brands are deploying AI-powered kiosks that provide personalized upselling, dynamic menu adjustments based on inventory and weather, and data-driven insights for restaurant management56. These kiosks analyze customer preferences, predict popular items, and even optimize pricing strategies in real time.
These examples go beyond theoretical applications, showing AI actively improving operations, efficiency, and the customer experience in real restaurant environments1523.
More AI and Restaurants Buzz Research Report Resource Links
We see reports generated by “analysts” who never talk to people and simply summarize the internet (which is often riddled with old companies). We have an obligation to review sometimes. Here are some quick notes on the latest “offering”.
Let’s begin by saying the Self Service Market is definitely increasing. We all know that.
The latest report is provided below.
The trend for reports has increased and the cycle time has shortened. More money to be made more often.
Not surprisingly many of the data points in that latest report are from 2023
Below are excerpts from 2023 report complete with redundant graphs and zero insights
Typically they drill down thru geographic markets outlining CAGR for various form factors
Companies — often companies less than $20M revenue or defunct or in related market (NCR e.g.)
NCR and Diebolds are the ideal report buyers but also smaller companies with tight budgets
Very often the hybrid POS providers (grocery checkout) get included.
It’s not unlike “getting an award at trade show”. Only question is how much did it cost?
365 pages and not a single page of useful or relevant info.
We give this report another F.
As always — the views here are personal only and provided by Craig Keefner kiosk consultant doing the review.
Trend in Frequency of Data Market Reports on Self-Service (2015–2025)
Overview
Over the past decade, the frequency and volume of market reports focusing on self-service technologies-including self-service BI, kiosks, ATMs, and customer self-service software-have increased significantly. This trend is driven by rapid market growth, technological advancements, and rising demand for data democratization and automation across industries.
Key Observations
Market Growth Drives Reporting
The self-service technology market has seen robust growth, with projections showing continued double-digit CAGR through 2030 and beyond134678. As the market expands, more stakeholders seek up-to-date intelligence, increasing demand for frequent, specialized market reports.
Expansion of Market Segments
Initially, reports focused on traditional self-service technologies like ATMs and kiosks. In recent years, coverage has broadened to include self-service BI, customer self-service software, mobile self-service, and cloud-based solutions, reflecting the sector’s diversification28.
Shortening Report Cycles
The historical period for many market reports has shifted from five-year spans to more frequent annual or even semi-annual updates, especially post-2020. This reflects both the pace of innovation and the need for timely, actionable insights in a competitive landscape36.
Bar chart with pixel-style buildings visualizes Self Service Market Research market size: $26.45B in 2022, $32.42B in 2025, and $43.65B in 2028 (Research and Markets). CAGR from 2022-2028 is 8.71%. Blue and yellow highlight key figures.
Self-service technology has been around for ages with ATMs and pay-at-the-pump gas station terminals. In the present world, self-service is woven into the fabric of consumerism and is becoming an essential part of many verticals’ paths to digital transformation. In Japan, where every 23rd person on the street is provided with self service assistance in the form of a convenience store, kiosk or ATM, demand for these services does not seem to be decreasing.
Key Highlights
In particular, given hygienic reasons and the speed of delivery, consumers prefer to use self service technology instead of human interaction. The pandemic’s changing the face of selfservice in manufacturing, health care and ancillary industries, with a profound impact on consumer and business behavior. Despite the short-term social lockdown impact, the increase in demand for groceries, general merchandise, medical supplies, and home improvement among shoppers forced businesses to adopt self-assisted technologies for promoting social distancing and contact-free and cashless technologies.
The increase in automated and self-service devices, wireless connectivity, technological advancements, and remote administration are the key factors impacting the need for self-service technology. Furthermore, One of the reasons for this shift is a persistent labour shortage that affects several sectors, in particular retailers, restaurants and hotels. A number of operators cannot find sufficient staff to cope with the demand because of such a tight labour market. This meant that in order to attract workers, small and medium sized enterprises had to raise wages. This has resulted in an increase of the trend for kiosks.
The automatic vending machine system is another significant segment of the market. These are mostly used in retail stores or big-scale enterprises wherein the system is used for dispensing food, beverages, or any other product suitable to the system. Vending machines are expected to witness a more comprehensive implementation, owing to language barriers in countries such as Singapore and Malaysia, with a high tourism rates.
The growth of this market is hampered by security concerns and high costs related to the installation and maintenance of designs. The increasing cyber-attacks worldwide and vulnerabilities in the existing network result in user concerns. Given security concerns and the risk of data loss, a large number of users are now doubtful about using these systems.
However, the demand for vending machines is likely to fall as several retail chains temporarily closed their stores and a larger customer base moved towards online channels due to the onset of COVID-19 pandemic. For instance, according to company reports, due to the lack of business on the high street caused by the coronavirus epidemic, Arcadia Group, whose brands include Topshop and Dorothy Perkins or Miss Selfridge, could be forced to temporarily shut down some shops.
Self-Service Market Trends
Automated Teller Machine (ATM) to Witness the Growth
One of the main drivers for this market’s growth is an increasing trend towards ATM adoption in banking sectors and elsewhere. The demand for ATMs is growing rapidly as the population grows and banking services become more widely accepted by citizens. The growth of this market is being supported by significant investments in the sector to provide reliable ATM and kiosk systems.
This is due to the increasing trend of automation and technological advancement. Lower operating costs and the need for development in rural areas are expected to support market growth over the coming years.
In order to achieve an higher profits margins and provide customers with more convenience in their payment transactions, banks continue to concentrate on lowering operational costs. As a result, they rely on automatic teller machines to perform the essential functions such as fund transfers, account balance enquiries and payment of bills.
Moroever, The number of ATMs under the National Financial Switch (NFS) network amounted to over 266 thousand as of June 2023. The NFS is India’s largest network of ATMs with nearly 1,200 affiliated members and over 300 million transactions.
Moroever, In order to extend their ATM network across new geographical areas, banks are increasing the number of ATMs. In addition, the need for advanced self service technologies is growing as digitisation increases, more people adopt enterprise mobility solutions and workers are increasingly provided with timely support. In order to facilitate business operations and increase overall performance, this is expected to lead to an increase in the industry’s spending on purchasing effective servers, networking technologies and storage systems.
Asia-Pacific to be the Fastest Growing Region
Due to the increasing adoption of self service technologies by large organisations and SMEs in order to expand their presence and provide more services, During the forecast period, Asia Pacific is projected to develop at a rapid pace. Moreover, increasing consumer purchasing power and better awareness of the country are also supporting the market like India, China or Japan.
According to IATA, total traffic in April 2023 in RPKs rose 45.8% compared to April 2022, with Asia-Pacific registering the highest share of 170.8% RPK. Airlines such as Vistara, Indigo and Air India introduced selfcheck kiosks to meet the growing number of passengers from their home countries. Demand for these kiosks is also expected to rise as the number of passengers increases every year.
In addition, the retail sector in India continues to grow and is experiencing positive sales trends recently. According to Reliance Retails, India’s retailing market is growing at one of the highest rates in the world and will be worth two trillion dollars by 2032. Also, economic expansion, shifting demography, increasing disposable income, urbanization, and evolving consumer tastes and preferences thus are positively impacting the studied market.
Further, the onset of the COVID-19 pandemic was the demand for kiosks in food chains is expected to be increased. For instance, Westlife Development, McDonald’s owns and operates restaurants in West and South India, which will open with increased security standards due to the pandemic by installing self ordering terminals for its customers.
Self-Service Industry Overview
The self-service market is highly fragmented due to increased demand for self-service in kiosks, vending machines, and ATMs. The rising demand from the consumer is making the market attractive for companies. Stiff competition among the players to cater to the people’s needs with minimal cost magnifies the market. Some key players in the market are KIOSK Information Systems Inc., NCR Corporation, Zebra Technologies., Advanced Kiosks., and ProtouchUK, among others.
November 2023 – MTN Benin, a subsidiary of the MTN Group, has transformed its customer experience by introducing SEDCO’s self-service kiosks across its four branches in collaboration with its strategic partner Quality Corporate in Benin. Advanced self service machines now provide customers with 24 hours SIM dispensing, cash in and out transactions, activation of telecom bundles at all times. In order to ensure a seamless experience at all times, customers will be able to access essential telecommunications services in their comfort.
August 2023 – NCR Corporation In order to provide customers with easy access and cash deposits in trusted retail outlets across the country, USD 6.6 billion asset First Bank has joined NCR’s Allpoint Network. NCR also enabled First Bank to bring more selfservice options to First Bank’s customers, the bank is upgrading its branches by adding almost 200 interactive teller machines operated byNCR Interactive Teller Machines.
June 2023 – Retail technology provider 365 Retail Markets announced the launch of MM6 for Markets, its latest kiosk designed to enhance the self-service consumer experience. The countertop kiosk features a 22-inch touchscreen and diverse payment options, making it the right fit for customers in high-touch, high-traffic micro-market locations.
Additional Benefits:
The market estimate (ME) sheet in Excel format
3 months of analyst support
This product will be delivered within 2 business days.
DENVER, April 16, 2021 /PRNewswire/ — National Restaurant Association has launched Show To Go and the Kiosk Association is a participant. The online show runs throughAugust 2021. We have eight showcases online: QSR Self-Order, Touchless Controls, Outdoor Menu Boards, ClearConnect full suite solution, Restaurant Kiosks, gigantic digital signage (LVCC), large digital signs and touchscreens. April 21 is a casual “Ask An Expert” web session for ADA and PCI, and there are Special Offers as well. For reference, we are also doing NRF Converge Retail in June which will be interesting.
PCI and EMV — We’ve fielded several questions regarding PCI Compliance for CATs and kiosks so it seems a good time for us to provide some updated info. Thanks to Rob at UCP and Bruce with Ingenico.
We are also covering the benefits and drawbacks of using QR codes for payment (Ingenico blog series)
Editors Note: Short and concise report on QSR Kiosk market. Nothing on drive-thru kiosks. Quite a few players not included (maybe next time). Example would be reference to McDonalds Times Square Flagship project (see CNBC writeup we published back in May 2019). That is Pyramid Computer out of Germany making those. From US perspective Pyramid simply does not exist, even having deployed >20000 at MCD US alone. Total globally close to 40000. That’s an error most often seen by research firms NOT interviewing for consensus to check their assumptions.
No mention of Evoke or Coates for that matter. Recent news of Glory $225M investment in Acrelec is worth considering. Deployers like Appetize nada. Canada, Europe, Asia and South America are not covered. Still it is a recommended report for those who are looking to get educated on the QSR Kiosk Market.
Summary: Self-Service Kiosks Gaining QSRs’ and Consumers’ Adoption. Mercator Advisory Group research report assesses the 2019 U.S. QSR kiosk market and its future growth prospects.
Market: Self-Service Kiosks Gaining Popularity, provides insight and market analysis on the fast-growing QSR kiosk market in the United States, where ordering via self-service kiosks in quick service restaurants is gaining popularity among consumers and QSRs are adopting the technology in various configurations.
“Many consumers are becoming accustomed to order and pay with their smartphones. In-store kiosks can be a similarly satisfying experience and possibly better given their much larger screens. QSR operators also win with enhanced order accuracy and opportunity to upsell a customer’s order by suggesting additional items,” commented Raymond Pucci, Director, Merchant Services at Mercator Advisory Group, co-author of this report.
“The implementation of self-service kiosks in top quickservice restaurants stems from the digitization of the consumer merchant relationship and suggests that kiosks may be implemented as a point of purchase technology in other markets,” commented David Nelyubin, Research Analyst, at Mercator Advisory Group, the co-author of this report.
This report is 13 pages long and has 4 exhibits.
Companies mentioned in this report: Acrelec, Agilitee, AMD, Apple, Armodilo, Burger King, Chick-fil-A, Dairy Queen, Diebold Nixdorf, Dunkin’, Dunkin’ Brands, Elo Touch Solutions, First Data, Francisco Partners, Frank Mayer, Grubbrr, Ingenico, Intel, KFC, KIOSK (Posiflex), Lavu, LG, Lightspeed, lilitab, McDonald’s, Meridian, Microsoft, MobileBytes, Olea Kiosks, Oracle, Ordoup, Panasonic, Panera Bread Co., ParTech, Redyref, Revel, Samsung, ShopKeep, Square, Subway, Taco Bell, Tapit, Tillster, titbit, Toast, Touch Dynamic, TouchBistro, Verifone, Wendy’s, Yum! Brands, and Zivelo (a Verifone company).
Sample images of qsr kiosks provided in the report
A pretty sensible look at restaurants by Bank of America analysts in November 2021. Here BoFa link
Many restaurant operators adjusted operations, added technology and trimmed expenses. The past 18 months have ushered in new options for restaurant dining, or accelerated industry trends:
curbside pickup, delivery,
contactless payment (card, phone or digital),
alcoholic beverages to go,
ghost kitchens,
smaller dining rooms.
digital sales will make up more than half of quick-service and limited-service restaurant sales by 2025, a 70% increase over pre-pandemic estimates, while delivery’s share of sales is forecasted to grow to 23% by 2025.6
Although 2020 was its most challenging year in recent history, the restaurant industry adapted, innovated and has rebounded in 2021.Cristin O’Hara, restaurant head for Bank of America, says, “Ironically, we thought 2020 would be dire. But right now, there are so many folks that are in such a healthier position because they had to dig deep, even while panicking. They had to face hard questions: How do we deal without a dining room? How do we find other ways to gain revenue? Operators were forced into different modes. They were looking at expenses with a fine-tooth comb.” “And ultimately, most restaurants may be in a much healthier position because they had to go through that painful process. Most restaurants were able to figure that out.”
According to BofA Global Research economists, consumers ramped up spending this year. Part of that was driven by the extraordinary amount of stimulus that hit the economy in the beginning of the year. That was coupled with a reopening of the economy this spring, which saw consumers back out spending, particularly spending on leisure. There was a very meaningful acceleration in travel, and in restaurants, particularly on in-person dining. That stayed at a very healthy clip until midsummer, right around July, when we started to see some moderation in consumer spending. We mostly saw that moderation in travel, but we even saw some of that slowdown in restaurants.1
After that summer slowdown, BofA Global Research economists anticipate that to the extent that people feel comfortable going back out and engaging in in-person activities, we should see a minibalancing in terms of leisure activities. Maybe not quite as dramatic 2 as we experienced in the spring and early summer when there was so much pent-up demand, but we still think today there is a lot of demand out there — from people who were waiting on the sidelines and are very eager to go back out and reengage and spend in the economy, particularly in leisure. When we look at the Bank of America aggregated card data, and dig down into the data and pull out spending on restaurants and bars on a two-year comparison relative to 2019,spending is up 20%.2
Wally Butkus, partner and analyst with Restaurant Research, uses same-store sales as the best benchmark of industry health. Looking at the second quarter of 2021 compared to 2019, he says, the industry was up 12.8%, representing a high-water mark. “The industry looks more than fully recovered,” he says. Butkus says, “Overall, the rebound is remarkable. To have 120% sales increases, which some of these chains have had, is unprecedented. It took a little while for these chains to reconfigure their strategies, but that’s the advantage the national brands have: They had the technology and infrastructure in place, the top-notch real estate. They’re at a scale to negotiate better agreements with third-party delivery services. For some chains, especially in QSR, which weren’t doing more
than 15% to 20% in dining room sales anyway, they actually have been able to manage their labor better, and are making more money than they have in the past.
“It’s unfortunate for independent restaurants, but national brands are taking market share.” The recovery is more impressive when considering the numbers: The restaurant industry chalked up $659 billion in sales during 2020, down $240 billion from expected levels, according to the National Restaurant Association, with 110,000 restaurants across the country temporarily or permanently closed.3
Periodically we have to take a look at the market reports out on the internet claiming to be intelligence. Most of these originate in Pune, India and are internet scrapes.
Generally they will try and “get you” for $4000 and up. Marketing and Sales VP are the “easy marks”. They tend to crave credibility and bigger numbers than ever.
Let’s take a look.
Typical intro — Navigating the complex and rapidly evolving world of xxxxxx technology is essential for any senior business executive looking to stay ahead in this sector. Our rigorous and forward-thinking xxxxx xxxx market research report delivers valuable insights you need to ensure your business remains at the forefront of this dynamic industry.
Harnessing cutting-edge touch screen technology and incorporating the latest developments in digital health, medical kiosks are transforming interactions between healthcare providers, clinicians, and patients. Increasing adoption of these medical stations, ranging from check-in kiosks to specialty application kiosks, underlies the robust growth predicted in the global medical kiosk market. This report offers an in-depth analysis of key market trends, industry leaders, and regional dynamics, providing an invaluable resource to any player or stakeholder in the medical kiosk industry – or the wider healthcare sector – seeking to inform their strategic decisions and forecasting.
The global medical kiosk market has grown rapidly in recent years. It will grow from $1.46 billion in 2023 to $1.71 billion in 2024 at a compound annual growth rate (CAGR) of 16.9%. The growth observed in the historical period can be linked to various factors such as heightened patient engagement, endeavors to reduce healthcare costs, empowerment of patients, government-led initiatives, effective management of chronic diseases, modernization of healthcare facilities, and an overall increase in patient volume.
The global medical kiosk market is expected to see rapid growth in the next few years. It will grow to $3.26 billion in 2028 at a compound annual growth rate (CAGR) of 17.6%. Anticipated growth in the forecast period is expected to stem from the expansion of telemedicine, the advancement of personalized healthcare, heightened focus on data security, improved access to healthcare in rural areas, integration of health monitoring systems, the impact of a globally aging population, and shifts in healthcare policies. Key trends projected for this period encompass patient self-service and empowerment, increased emphasis on data security and compliance, adoption of touchless interfaces and sanitation measures, integration with electronic health records (EHR), tailoring services for diverse healthcare environments, and the expansion of service offerings.
[Note companion report for overall kiosk industy pegs it at 26B growing to 43B BY 2028 WITH 8.71 cagr — Healthcare is noted as 2.32B this year]
The projected surge in digital health adoption is anticipated to drive the growth of the medical kiosk market. Digital health encompasses a broad concept that integrates technology and healthcare through software, hardware, and services, fostering digital transformation in the healthcare sector. Within this scope, medical kiosks represent electronic units that digitize health records, particularly self-service kiosks handling electronic health records (EHRs) without reliance on paper. Notably, a research survey conducted by the American Medical Association revealed a significant uptick in physicians’ adoption of digital tools, rising from 2.2 in 2016 to 3.8 in 2022, cutting across gender, specialty, and age. Hence, the upsurge in digital health adoption fuels the expansion of the medical kiosk market.
Actually a bit of nugget in the AMA report which is legitimate — Here is the PDF.
Let’s look at the Companies
The penetration of touch screen technology stands as a significant trend within the medical kiosk market. Key industry players are incorporating touch screen technology – electronic visual displays that detect touch presence, typically by hand or finger – into their medical kiosk systems. For instance, Advantech introduced the UTK-752 in August 2020, featuring a 21.5-inch interactive modular touchscreen. This modular solution harnesses robust computing performance via its fanless 6th generation Intel Core i5-6300U processor and up to 16GB of DDR3L memory. The UTK-752 serves various self-service applications, including self-checkout, self-registration, queue management, and virtual reception, exemplifying the application of touch screen technology in advancing medical kiosk capabilities. [wow.. 6th generation? Intel is currently on 14th generation thank you very much]
Major companies in the medical kiosk market are innovating their kiosk offerings to gain a competitive edge, particularly for corporate use. For instance, Qmed Asia unveiled Qmed GO in August 2022, an internet-enabled clinical kiosk aimed at promoting employee well-being and healthcare affordability. Qmed GO integrates interactive telehealth capabilities, facilitating video consultations and remote patient management in collaboration with local practitioners. These mini clinics aim to reduce employee medical coverage overheads, providing essential healthcare services through three versions – Qmed GO, Qmed GO Plus, and Qmed GO Lite. Equipped with medical IoT devices, these kiosks monitor up to 16 vital parameters, sync data to the cloud for medical records, and prioritize affordability, accessibility, and safety in healthcare delivery.
In December 2022, Babylon, a prominent UK-based digital healthcare firm, finalized the acquisition of Higi Health, the details of which were not disclosed. This strategic move allowed Babylon to integrate its robust technology platform with Higi’s remote monitoring abilities, enabling a comprehensive transformation of healthcare touchpoints. Higi Health, a US-based consumer health company, specializes in home health technologies and operates within the medical kiosk market.
Major companies operating in the medical kiosk market report are
Olea Kiosks Inc.,
Fabcon Inc., – fab house
Meridian Kiosks, – healthcare not their deal
XIPHIAS Software Technologies Pvt. Ltd., – India — throw everything at the wall and see what sticks
REDYREF Interactive Kiosks,
KIOSK Information Systems,
FMA — hard to find anything but renderings/POCs
Kiosks4business Ltd., – small UK outfit – mainly small hotels in Europe
Parabit Systems Inc., — healthcare seems very small for them.
Qwick Media Inc., – small boutique firm in Canada
JCM American Corporation, – cash and currency
Advantech Co. Ltd., — embedded computing
Cammax Limited,
Elo Touch Solutions Inc.,
Embross North America Ltd.,– airports
Honeywell International Inc., (they do scanners)
Samsung Electronics Co. Ltd., (digital signage)
ZIVELO Inc., — kaput many years ago
VeriFone Inc., — almost out of qsr kiosk biz
Clearwave Corporation –like to say ADA compliant but nowhere near
Healthware Systems — they don’t do kiosks at all
Those are basically kiosk companies in one fashion or another being listed. Here are some notes:
Companies designing, manufacturing and installing product are bolded
Do they have any real pictures of real deployments, are just renderings?
ZIVELO no longer exists and Verifone is selling their IP and moving on to just CC terminals
Fabcon for example is fabrication house not unlike SanMina or Flex
Embross is airlines and totally out of place here.
JCM is cash handling.
Seems like they did scrape a bit from us.
Observations
These reports totally ignore assistive technology vendors such as Storm Interface, Vispero, Dolphin and others
Even printer manufacturers get left out. Custom makes a nice ethernet wide printer that is often used in Epic Welcome]
Anybody notice the zero mention of Vecna and the VA?
MyHealthevet never mentioned
Don’t waste your money. These are basically a high tech grift. You may as well buy cryptocurrency while you are at it.
From AMA 2022 Report
The AMA Digital Health Research surveyed 1,300 physicians in three regular intervals between 2016 and 2022 to investigate physician motivations and requirements for integrating digital health tools into their practices. According to the AMA survey, the following adoption trends among physicians are helping to propel the digital transformation of health care:
There has been an increase in the percentage of physicians that feel there are advantages in leveraging digital health solutions. The percentage of physicians who feel digital health tools are an advantage for patient care grew from 85% in 2016 to 93% in 2022, and increases were measured across all physicians irrespective of age or specialty.
Adoption of digital tools has grown significantly among all physicians regardless of gender, specialty, or age. The average number of digital health tools in use by a physician grew from 2.2 in 2016 to 3.8 in 2022.
Improved clinical outcomes and work efficiency are the top factors influencing physician interest in digital health tools. The ability to help reduce stress and burnout has also gained importance as a key driver of digital tool adoption. Liability coverage remains the most important requirement for physician adoption of digital health tools followed by integration with their EHR and assurances for data privacy.
The largest growth in adoption was among digital health tools that aid in remote care. The percentage of physicians using tele-visits/virtual visits grew from 14% in 2016 to 80% in 2022 while the percentage of physicians using remote monitoring devices grew from 12% in 2016 to 30% in 2022.
The digital health tools that garner the most enthusiasm among physicians are tele-visits (57%) followed by remote monitoring devices (53%).
Intentions are high for the future adoption of emerging technologies, but current usage is low.
Two in 5 physicians plan to adopt augmented intelligence in the next year, while nearly 1 in 5 physicians are currently using augmented intelligence in their practices. While current usage of digital therapeutics is low, they have the highest percentage of planned incorporation in the future.
We try and warn people regarding the data report business and how it has become embarrassing the amount of visibility Google and others give it to it. May as well be Top Drugs and Viagra.
For legitimate reports try IHL or Frost&Sullivan, Gartner or Jupiter.
This is my regular reminder to anyone looking for market research on the digital signage hardware or software industries – MOST of the research reports out there are garbage.
This morning’s Google Alerts scrape of news stories that come up under “digital+signage” has four headlines about market research reports on displays and software. The photo above is the corporate headquarters of one of the research firms – a down at the heels industrial park in Deerfield Beach, Florida – the kind of place you roll into to get auto body work or buy plumbing supplies. It is very likely HQ is a mail slot or $50/month virtual office. The 1-855 number is shared by several “research” firms.
The Asia-Pacific HQ is Pune, India – where many to most of these “research” companies are located. This one, amusingly, appears to have its offices in a hotel.
Introduction Self-Service Kiosk Research Report 2021
Self-service kiosk research report on market size
The Kiosk Association has been working with a major research firm on putting together a comprehensive and vetted self-service kiosk market research report and the release of the report is due in February. We are in final review with the data firm providing our input. Over 50 companies participated.
There have been many good reports on the market over the years. Frost and Sullivan in 2018 released an updated market research report which was accurate. Generally though it difficult to wade thru the internet-scraped fabricated for sale reports that proliferate. They generally target potential report buyers and list companies that no longer exist in the market or are not primarily in the market. Hybrid POS in grocery stores and ATMs, for example, raise the number artificially higher for companies such as Diebold and NCR, however, their participation in the true kiosk market is actually quite small. The self-service kiosk industry grows and thrives on fast market cycles requiring rapid engineering, design, and deployment. Characteristics not found in mega-complex companies.
The report goes thru regulatory considerations and also covers new emerging markets such as smart city, customer-facing POS, and intelligent interactive digital displays, and digital signage (though we resist usage of that phrase for interactive). We advised the analysts to focus on the kiosk market and put to the side supplemental markets like conventional RMUs, ATMs, and grocery store check-out hubs. Those “fuzzy” factors being put to the side make for a more relevant focus.
This report coincides with NRF 2021 Chapter One and we are offering a no-cost copy (MSRP $6000) to qualified retailers. State, local, Education and Federal agencies also qualify.
Chapter 1: Introduction — 1
Study Goals and Objectives — 2
Scope of Report . — . 2
Reasons for Doing the Study — 2
Intended Audiences — 3
Information Sources — 3
Methodology . — 4
Analyst’s Credentials — 7
About Custom Research — 7
Related Research Reports — 7
Chapter 2: Summary and Highlights — 9
Chapter 3: U.S. Self-Service Kiosks: Market Overview — 12
Adoption of Kiosks in Non-Traditional Industries — 12
Further Popularity of Small-Sized Models — 12
Period of Acquisitions, Mergers and Partnerships — 13
Future of Self-Service Kiosks — 13
Development of Artificial Intelligence-Based Self-Service Kiosks — 13 Tablet Kiosks: Future of Self-Service — 14
Impact of COVID-19 — 14
Consumer Perception Towards Touchscreen Kiosks — 16
Growth in Demand for Touchless Kiosks . — 16
Increase in Usage of Mobile Phones for Self-Ordering — 17
Summary Table: U.S. Self-Service Kiosks Market, by Application, Through 2025 ($ Millions)
Table 1 U.S. Self-Service Kiosks Market, by Application, Through 2025 ($ Millions)
Table 2 U.S. Self-Service Kiosks Market, by End-User Industry, Through 2025 ($ Millions)
Table 3 U.S. Self-Service Kiosks Key Developments Market, 2019 and 2020
self-service kiosk market report example
Thanks to our Gold sponsors for their support in organizing this effort. You can also contact any of them if interested in receiving the report.
Google GMS certification is becoming a big deal these days. Google seems to be upping their marketing (Felipe Ho). Current kiosk manufacturers we know of include
List of kiosk companies Google GMS Certified
KIOSK information systems
Pyramid Computer
LG
POSIFLEX
Several POS Payment Android APAC companies
Recently Google GMS Certified Kiosk Manufacturers
Several kiosk manufacturers have recently achieved Google GMS (now Play Protect) certification for their Android-based kiosk platforms. This certification allows their devices to access Google Play Store and Google services, which is increasingly sought after for enterprise, retail, and self-service deployments.
Key Recent GMS Certified Kiosk Manufacturers
Posiflex Technology, Inc.
Posiflex, a global leader in POS and self-service kiosks, announced Android 10 GMS certification for its kiosk portfolio in 2021. This certification also extends to its subsidiary, KIOSK Information Systems, a major US-based kiosk manufacturer. The certification enables full access to Google Play Store and GMS applications, supporting robust self-service and retail solutions123.
KIOSK Information Systems
As part of the Posiflex Group, KIOSK Information Systems offers GMS certified kiosks, benefiting from the same certification and ensuring compatibility with Google services for enterprise clients12.
Nice blog post by Esper.io on the merits of GMS versus non-GMS. As you can see there is a limited case for GMS certification, in instances of purpose-built self-service android kiosks. Adds complexity.
Having said that, ultimately if you have a customer who wants GMS certification and they are a large customer, then the customer is always right. We would recommend using a lockdown browser on GMS devices to give overall control.
GMS versus Non-GMS for Android Devices
Keith Szot April 30, 2020
Do you need to use Google Mobile Services (GMS)-certified devices for your single-purpose Android solutions?
The answer depends on what you’re trying to do.
Your average corporate-owned employee smartphone probably shouldn’t be running an opaque Android Open Source Project (AOSP) build. When it comes to dedicated devices like kiosks and single-purpose tablets, the answer is a bit more complex. Corporate-owned, single-used devices (COSU) don’t always need GMS capabilities, but depending on your specific requirements, GMS may still be the best way to go.
Non-GMS-certified AOSP devices can be the right solution for some single-purpose device use cases; it depends on what you’re trying to do and whether you need Google services and associated packages to get there. Non-GMS AOSP-based devices may be the only answer for some dedicated devices that fall into non-standard use cases, like smart displays for single-purpose fitness equipment.
On the other hand, being able to tap into the device diversity created by the mainstream consumer Android market brings relatively known quantities familiar to consumers and employees. But, what are the trade-offs?
GMS is a bundle of applications and services by Google that comes pre-installed on GMS-certified Android devices. GMS is built on top of the Android Open Source Project (AOSP), which means manufacturers need to be licensed to pre-install the GMS bundle on devices.
The bundle varies a bit by region but typically includes:
In addition, specific packages from Google are available on GMS devices that are not available for AOSP devices. Many mainstream Android apps are dependent on GMS package capabilities like SafetyNet APIs, Firebase Cloud Messaging (FCM), or Crashlytics. If you’re not aware that your GMS-dependent app won’t work on an AOSP device, you’ll be in a bad state.
The nuance is Google makes APIs available for many of its services which can be accessed by non-GMS Android devices primarily intended for browsers and standalone app integration on Windows and MacOS. An example is Google Drive with Google’s Drive API. By using the Drive API you can integrate Drive directly into your app without reliance on GMS, thus applicable to non-GMS AOSP devices. You can also implement programmatic access to Gmail using the Gmail API.
While there are big benefits for application developers with GMS providing a strong set of system packages specific to Android GMS devices to use (in many cases lowering development time and delivering superior experiences), you can access many of these services using programmatic APIs.
Consumer Android vs. Single-Purpose Android Devices
If you’re considering a device from a major Android original equipment manufacturer (OEM), you’ll benefit from the rigor around shipping a product sold to potentially millions of users. But the lifespan of these consumer products are typically well shorter than the lifespan of single-purpose device solutions, requiring the solution owner to switch to a new model on a frequent basis—typically yearly.
GMS Certification and Android Versions
The challenge is especially tough for device makers that are not a top Android OEM. The way the GMS program is set up, any devices that are submitted to GMS certification must run on either the current Android release or the previous version. Thus, if you are sourcing from a device maker and changes need to be made to the firmware and your device is now two releases behind the current Android version, the device loses the ability to be GMS certified for that new firmware release. Obtaining GMS certification adds to both cost (to pay for the testing process itself and the resources required to support testing) and timeline (it takes time to complete the process, typically months). Any changes to the firmware will require a recertification for GMS, significantly raising the bar to build and rollout firmware updates for GMS devices.
Device Maker Updates and GMS
It also means you will be at the mercy of the device maker for when system updates are pushed—including moving to new major releases of Android. There have been many changes in Android 10 impacting single-purpose device use cases, and based on the beta testing of Android 11 this will continue. Once the device maker pushes a system update out via firmware over-the-air (FOTA), any solution built on these devices will have limited options for controlling these updates. Some OEMs like Zebra provide robust system update management capabilities for GMS devices, but they’re the exception.
However as Android progresses to new versions and OEMs move on to new models, these updates will stop generally after 2 years. This is dependent on how each OEM handles preparing and passing through updates from Google.
But the key is that eventually GMS devices become stable firmware images. We’ve seen customers use this in two ways.
The first is to standardize on a new or recently available GMS device and deal with the update cycle until it finishes.
The second is to purposely use an older device that is done with updates yet can still be obtained in the open market at typically cheaper prices.
This approach has its disadvantages: security updates are no longer delivered for these devices and available inventory will become scarce after the manufacturing of these devices are stopped by the OEM. But this approach is viable for some customers.
How Android Devices Get Certified
Android is open source, but GMS isn’t. Manufacturers (OEMs) obtain a GMS license—known as a MADA— from Google, and then they’re required to pass a series of tests:
Compatibility Test Suite (CTS)
Compatibility Test Suite Verifier (CTS Verifier)
CTS Audio Quality Test Suite (CAT)
GMS Test Suite (GTS)
Achieving GMS certifications creates an agreement between manufacturers and Google. GMS devices are pre-loaded with Playstore apps and Android 9 or 10, and they’re subject to Google’s policies for privacy, including GMS agreements for privacy, data collection, and device updates.
GMS certification isn’t available for every type of device. Android for exercise equipment and medical devices are pretty standard use cases, but they are not a focus for Google and therefore face an uncertain and expensive road to obtaining GMS certification.
Pros of GMS-Certified Devices for Dedicated Devices
There are no universal pros for every single-purpose device. However, these GMS features could be beneficial in some cases.
Generally, GMS smartphones and tablets are loaded with the latest version of Android or the preceding release—currently Android 9 or 10, soon to be Android 11 or 10
GMS devices offer Google Play Store access that can be controlled by an EMM including Esper
GMS devices include frequently-used APIs like location services
GMS devices offer Google user authentication
Android Enterprise support is included specifically for working with management platforms such as Esper
Certainty of both the robustness and composition of the firmware image based on having to complete the GMS process
The pattern of updates to GMS-certified devices can be a pro or con, depending on use case. Access to updates depends on the OEM and device maker to prepare an update and push it through. Understanding a OEM’s approach to updates is a key part of due diligence when you’re sourcing GMS-certified or AOSP devices.
Google is stringent about enforcing security patch updates on GMS-certified devices which are released every month. With some exceptions for holidays and other blackout periods, security updates usually have to be applied within 30 days. This requirement doesn’t apply to non-GMS devices.
Cons of GMS-Certified Devices
Devices are subject to Google’s Privacy and Terms of Use
Pre-loaded apps use up available RAM and ROM
Uncertain support for non-standard Android devices
No support for Android versions other than 9 or 10
Logistical limits to rapid deployment, staging, and provisioning
Limitations on device policy and security configurations (like Google Play Protect)
Also, GMS-certified devices with the pre-installed bundle of apps and services use some data. How much data is hard to estimate and varies, depending on your network, data saver settings, and enabled GMS apps. Esper provides the capability to disable in-ROM apps completely, thus removing this as an issue for Esper customers.
How Does Non-GMS AOSP Android Stack Up?
AOSP is a great option for single or limited-use case solutions. If you own or control the APKs used for your solution, Esper offers everything you need to manage app updates and versions to your AOSP device fleet. Furthermore, you benefit from Android’s gargantuan developer ecosystem bringing millions of Android developers into the fold. The mainstream knowledge of Android programming greatly benefits companies creating single-purpose solutions on AOSP. It also means all the technology investments made by industry technology players to support Android are available for AOSP as well, including AWS, Azure, and GCP.
However for third-party APKs this can introduce challenges. Customers have to be diligent on obtaining third-party APKs for inclusion into AOSP devices—some of these APKs may have malware in them or violate the terms for the APK based on taking them from the Google Play store. Additionally the app providers can change the usage terms on the fly, as recently happened with Netflix. While Netflix is not making it entirely clear that their app will no longer work on AOSP devices (versus rooted Android devices), it does mean customers with AOSP devices in their fleet will have to figure it out.
All non-GMS-certified devices are considered AOSP. This is a huge spectrum, especially when you consider the fact that GMS-certification literally extends to “standard” Android devices in the US market. One well-known uncertified AOSP is the Amazon Kindle. With AOSP you can work with the Asia ODM ecosystem to create your own device completely dialed in for your use case across industrial design (ID), mechanical engineering (ME), and firmware including in-ROM apps and Android system behavior. Additionally there are many off-the-shelf designs that can be quickly tailored to your needs at economical pricing.
However, comparing security and stability between GMS and non-GMS devices for single-purpose Android device fleets depends enormously on where you’re sourcing your device.
Are you targeting the creation of purpose-built devices for a very specific use case requiring design targets across ID, ME, and firmware?
Do you have a specific economic envelope based on bill-of-materials (BOM) cost that you are willing to trade off for one-time non-recoverable engineering (NRE) upfront expenditures?
Does your use case require a version other than Android 9 or 10?
If you answered yes to one or more of those questions, an AOSP from a trusted device maker may be a better choice than a GMS-certified device.
If you go the AOSP route and procure devices from the Asia ODM supply chain, you need to proceed carefully. We’ve seen instances where serial numbers were not included in the AOSP build, when the firmware image provided in the evaluation units were different than what was delivered in final order, undesired system behavior based on how the ODM set up the Android Framework for the firmware build, and misaligned expectations regarding ongoing firmware updates for these devices and in some cases lack of firmware over-the-air (FOTA) update capabilities. Furthermore, if the firmware image is provided as a binary, you have no insight into the code included in that firmware image—we’ve seen mysterious traffic, detected via Wireshark, communicating with endpoints offshore. If you are dealing with an ODM you have to negotiate all the terms associated with firmware up front, things can get messy if the contract is signed and these aspects are not addressed at that time.
What if Your App is Reliant on Google GMS packages?
This is a common blocker we see with customers, building their app assuming a GMS device. We’ve found that by precisely defining the use case and requirements, oftentimes equivalent functionality can be delivered through AOSP without GMS. But this takes due diligence and careful design to achieve an AOSP-ready app. It goes back to GMS providing advantages for app developers, thus trading off superior economics and fine grained control from a hardware and firmware perspective with ease-of-development. Esper is very experienced with these tradeoffs and we are happy to help customers navigate these choppy and confusing waters.
Can you add GMS to a Non-GMS Device?
Technically you can add GMS components to non-GMS AOSP builds. This is how candidates for GMS are built, they all start out with AOSP. But commercially shipping non-GMS certified devices that include GMS components and services without obtaining GMS certification is not allowed by Google.
If you have a use case that unequivocally requires some part of GMS, you should probably deploy a GMS-certified device.
Another approach to consider is a mixed fleet. Pursue GMS devices for use cases that require GMS services and capabilities. Then use AOSP devices for the part of the fleet that does not. Esper allows you to easily manage both GMS and AOSP devices side-by-side. So if you have a customer that needs Google Play apps or access to a managed Google Play Store on the device, use GMS devices. For other customers that just need your AOSP ready APK use AOSP devices. Also your AOSP APK will be able to work on GMS devices as well.
Is there a better AOSP for single-purpose Android devices?
AOSP can be a wild and woolly world, you don’t necessarily know what you are getting into. Furthermore, the particular needs to improve the operational and development experience are typically unaddressed. This is one reason why we created Esper Enhanced Android (EEA)—our customers get full source code access to know exactly what is included in the ROM image, can set up the firmware build exactly to their specifications, and a commitment for security patches within 30 days of availability in the AOSP tree delivered via Esper’s built in FOTA support. Additionally with Esper Enhanced Android you get seamless, true no touch provisioning. One of our customers is using EEA to drop ship directly from the factory to the end deployment site. Just turn on the device, it provisions automatically and is ready to go.
So, GMS or Non-GMS?
Your parent’s smartphone should probably be a GMS-certified device.
Your boss’s smartphone should probably be a GMS-certified device.
But, enterprise dedicated devices don’t always need to be GMS-certified.
With non-GMS devices, you have ultimate flexibility to provision, deploy, and design purpose-built devices to fit your use cases. There are tradeoffs, including the fact you’re cut off from Google apps and services that would normally be available to developers. However, AOSP devices give you the flexibility to make updates on your own schedule and keep your firmware where you want it.
GMS vs. non-GMS depends on:
Hardware brand
Hardware models
Quantity of devices
Distribution
Device agents
Firmware quality and update infrastructure
Applications
APIs
Use cases
If you do not need any GMS applications or services, a high-quality AOSP that’s deployed on a closed network could be more efficient and far more flexible. And Esper can make it even better using Esper Enhanced Android.
Please contact Esper if you’d like to discuss GMS versus AOSP for single-purpose Android-based solutions.
As the field of AMEs continues to thin and demand for FAA medical certification rises, kiosk-based flight physicals could make a lot of sense. From Patientkiosk and Flying Mag
Editors Note: In January 2023 we had our first call with Clayton at Mayo Clinic. 30 months to pilot…
Mayo Clinic’s Vision for Remote Flight Physicals: A Deep Dive
A System at the Breaking Point
The world of aviation medicine is at a crossroads, and the Mayo Clinic’s Aerospace Medicine division is stepping up with a bold, tech-forward solution: remote flight physicals. The timing couldn’t be more critical. The FAA’s medical certification division is overwhelmed, and the number of Aviation Medical Examiners (AMEs) has plummeted from over 9,600 to fewer than 2,200. This shortage, fueled by healthcare consolidation and the retirement of seasoned AMEs, is grounding qualified pilots simply because they can’t get a timely exam1.
A Legacy of Innovation
Mayo Clinic’s aeromedical pedigree stretches back to 1920, when its doctors helped establish the very first pilot medical exams for the Civil Aeronautics Board. Their innovations—high-altitude pressure chambers, World War II pilot simulators, and advanced oxygen masks—set the standard for aviation medicine. But the COVID-19 pandemic forced a rethink: if pilots can’t come to the clinic, can the clinic come to them1?
The Kiosk Concept: Bringing the Exam to the Pilot
Enter the remote flight physical kiosk. Picture this: a pilot schedules an appointment through an app, walks into a fully equipped, enclosed kiosk at a flight school or pilot domicile, and connects with a remote AME. The kiosk is packed with biometric sensors, electronic stethoscopes, and a visual acuity unit—everything needed to capture vital data and beam it to a doctor hundreds or thousands of miles away1.
Mayo Clinic has already run about 20 pilots through a proof-of-concept phase. The setup is basic but promising: pilots come in for a traditional FAA physical, then volunteer for a kiosk exam. The data isn’t official yet, but the aim is to publish initial results in mid-2025. The next step is a “non-inferiority” study, pitting remote exams against in-person ones, especially for patients with known medical issues like heart murmurs or movement disorders1.
The Technology Stack
The hardware and software market for remote diagnostics is advancing rapidly. FDA-approved biometric devices can measure vitals with a simple arm insertion. MedWand Solutions, for example, offers a device that captures temperature, blood oxygen, pulse, heart and lung sounds, and even real-time electrocardiograms. These tools, paired with secure video feeds, make remote, clinical-grade exams a reality1.
The Uberization of Aviation Medicine
Dr. Clayton Cowl, a Senior AME at Mayo, envisions a future where pilots and AMEs connect much like riders and drivers on Uber. Retired or semi-retired doctors could clock in for a few hours a week, staying current with FAA regulations but skipping the overhead of a traditional office. This flexibility could help stem the tide of AME retirements and keep more pilots in the air1.
Yet, the economics are tough. Large healthcare systems, focused on high-margin specialties, have little incentive to keep low-fee FAA physicals on the menu. Many experienced AMEs have been absorbed into these systems or have retired, leaving pilots in rural areas especially stranded1.
Who Benefits—and Who Doesn’t
Remote flight physicals won’t be a one-size-fits-all solution. Dr. Cowl likens it to the 1040EZ tax form: great for straightforward cases, less so for complex ones. Healthy, younger pilots without a laundry list of medical conditions are the best fit. Older pilots or those with special medical needs will likely still require in-person exams, especially for FAA Special Issuance cases1.
A Looming Crisis
The FAA expects to process about 500,000 flight physicals by the end of 2026. With AME numbers dwindling, delays of six to twelve months for medical certificates are becoming the norm—especially for mental health or substance abuse cases. This not only disrupts pilots’ livelihoods but also drives up disability insurance costs and creates bottlenecks in commercial aviation1.
If the system doesn’t adapt, legislative workarounds like BasicMed—already a patchwork solution—will proliferate. But even BasicMed isn’t perfect, and some pilots who should be under traditional oversight are slipping through the cracks. As Dr. Cowl puts it, “the bottom line is that we have technology that can support the remote flight physical concept, and with an FAA that’s doing the best it can, the demand has outstripped the ability for it to keep up”1.
The Takeaway
Mayo Clinic’s remote flight physicals are not just a technological experiment—they’re a necessary evolution for an industry on the brink. The concept promises to make aviation medicine more accessible, efficient, and resilient, but it will require regulatory change, rigorous validation, and a willingness to rethink how pilots and doctors connect. For now, it’s a glimpse of the future, and for many pilots, it can’t come soon enough1.
Potential Impact of Mayo Clinic’s Flight Fitness Telemedicine Kiosks
Addressing the Shortage of Aviation Medical Examiners (AMEs)
There is a critical and growing shortage of FAA-designated Aviation Medical Examiners in the United States, with numbers dropping from over 9,600 to fewer than 2,200 by early 2025. This shortage is making it increasingly difficult for pilots to obtain the required medical certifications, often grounding otherwise healthy and capable aviators12. Mayo Clinic’s telemedicine kiosks directly address this bottleneck by allowing pilots to access flight physicals remotely, reducing dependency on in-person AME visits and potentially alleviating the backlog in medical certification.
Expanding Access and Convenience for Pilots
The kiosks are designed to be placed at convenient locations such as home airfields or flight schools, enabling pilots to schedule and complete their medical exams without the need to travel long distances to see an AME. This approach could significantly reduce time away from work or flying, lower travel expenses, and improve compliance with medical certification requirements12.
Leveraging Advanced Biometric and Diagnostic Technology
These kiosks are equipped with biometric software, electronic stethoscopes, vision testing units, and other diagnostic tools. The data collected is transmitted to remote examiners, who can conduct comprehensive health assessments in real time. This technology enables a level of examination that meets or exceeds the standards of traditional in-person exams, as demonstrated by early pilot studies12.
Potential for On-Demand and More Frequent Monitoring
For healthy pilots with no complications, these kiosks could provide a fast, on-demand alternative for routine medical checks. For pilots in special programs, such as the HIMS program (for substance abuse or mental health monitoring), easier access to regular check-ins could improve compliance and outcomes2.
Cost Reduction and Efficiency Gains
By minimizing the need for travel and time away from work, the kiosks can help reduce both direct and indirect costs associated with medical certification. Employers and pilots alike benefit from decreased absenteeism and increased operational efficiency34.
Regulatory and Clinical Validation Underway
Mayo Clinic is conducting a two-phase study to validate the efficacy and reliability of kiosk-based exams. The first phase compares kiosk results with traditional exams, while the second phase tests the technology on individuals with known medical conditions to ensure its robustness. Publication of these results and eventual FAA approval could pave the way for widespread adoption12.
Broader Implications for Telemedicine
The flight fitness kiosk initiative builds on Mayo Clinic’s broader experience with telemedicine kiosks, which have already demonstrated success in primary care settings by improving access, reducing costs, and maintaining high standards of care53. The move toward remote, technology-enabled medical exams is seen as the next logical step in telemedicine’s evolution, with the potential to transform not just aviation medicine but other fields requiring periodic certification or monitoring56.
In summary:
The Mayo Clinic’s flight fitness telemedicine kiosks could dramatically improve access to required medical exams for pilots, address a critical examiner shortage, reduce costs, and set a new standard for remote health assessments in regulated industries. Their success could accelerate broader adoption of telemedicine kiosks across healthcare sectors, further expanding access and efficiency
McDonalds ordering circa 2005 test. Click to see full size image
August 2018 – McDonald’s (aka MCD or MCDO) and its local franchisees are combining to invest $111 million in physical and technological upgrades at 140 Colorado restaurants this year and next, the company has announced.Click here to edit the content
The work, which ranges from remodeling to complete rebuilds, is part of a $6 billion modernization effort McDonald’s will roll out across the U.S. by the end 2020, according to a news release issued Tuesday.
• Creation of new counters that allow workers to bring food to customers at the table
• Creation of designated parking spots for mobile order pick-ups
• Expanded McCafé counters and new digital menu boards
• New dining room decorations and updated exteriors
McDonald’s has more than 200 independently owned locations in Colorado, according to the company. State Senate President Kevin Grantham, R-Canon City, called the company “a leader in job creation and economic growth,” in Tuesday’s release.
We can’t wait to see you next week! Below are some important things to know before you pack up and head to Denver for the inauguralForward, The Digital Experience Conference!
Source: pages.fourwindsinteractive.com
IMPORTANT INFORMATION:
First and foremost, if you have any questions at all, please contact Leah Saugen at 507.273.8150 or lsaugen@fourwindsinteractive.com.
Denver accommodation options are near capacity so make sure to book a room today!
SPECIAL EVENTS:
The Forward Welcome Reception
Wednesday, October 21
6:00 p.m. – 9:00 p.m.
The Workplace of the Future (also FWI’s new HQ)
1221 Broadway St. Denver, CO 80203
Please join us for the Forward Welcome Reception, sponsored by Peerless-AV. We’ve set up free transportation for all Welcome Reception attendees through Uber. The week before the conference, you will receive an email from Uber inviting you to join Four Winds Interactive’s account. When it comes time to travel to and from the Welcome Reception you can use FWI’s Uber account to pay for your ride through the Uber app! If you have any questions, please email cassie.peterson@fourwindsinteractive.com.
The Forward After-Party
Thursday, October 22
6:00 p.m. – 9:00 p.m.
Peaks Lounge at the Hyatt Regency
1221 Broadway St. Denver, CO 80203
After the first day of the conference we figured a little celebration would be in order. Please join us in Peaks Lounge at the Hyatt Regency from 6-9pm for the Forward After Party, sponsored by Peerless-AV and LG.
SESSION SELECTION:
We’ve updated and enhanced the afternoon breakout sessions.
If you still need to select your sessions, please log into www.theforwardconference.comand use your confirmation number to access your registration.
If you have selected your sessions, please log back into the site with your confirmation number and make sure you’re attending the sessions that are most applicable to you – we’ve added some great new sessions in the past couple of weeks!
Please email lsaugen@fourwindsinteractive.com if you need a copy of your confirmation number.
WHAT TO PACK:
Attire at the conference is business casual. Weather in Denver next week appears to be highs in the 60’s and lows in the 40’s. We’re lucky to have over 300 sunny days a year so hopefully that holds true. It cools down in the evening, so don’t forget a sweater or jacket.
TRAVEL AND TAXI:
Again, the city will be busy! If you haven’t done so and need accommodation, book it as soon as possible!
Approximate one-way Uber fare to/from Denver International Airport: $50
Approximate one-way taxi fare to/from Denver International Airport: $60
Parking at the Colorado Convention Center: http://denverconvention.com/attend-an-event/parking/
Parking at the Hyatt: The hotel parking garage is located on Welton Street between 14th and 15th. The rate is $29/day for self-parking and $39/day for valet.
Hotel Check-in at The Hyatt Regency is 3pm with a checkout at 11am.
REGISTRATION CHECK-IN:
All badge materials will be printed onsite and ready for you when you arrive. You can collect your badge at any of the following locations at the designated Forward desk:
The Hyatt Regency – October 21
Basic and Advanced Sign Builder Sessions – October 20 & 21
The Welcome Reception – October 21
The Forward Conference – October 22
Should be quite an event. Sponsors include Peerless-AV, LG, Boyd Enclosures, NowMicro, Philips, TSI Touch, Samsung and NEC.
Thanks for visiting and we are happy to help. Typically we distribute your request to all of the members and they will respond to you. Craig can respond personally if you prefer.
Self-Order Kiosk Solutions for Airports, Restaurants/QSR, & Check In
Simplifying self-service
Click to visit star micronics kiosk overview
Self-ordering kiosk technology is arguably the fastest growing point of sale trend – and for good reason. When a business takes advantage of kiosk technology, increased revenue, streamlined operations, and an improved guest experience become easier than ever to achieve.
By choosing Star Micronics as your kiosk printing solution provider, you’re not only receiving reliable, durable, and best-in-class technology, but solutions that are easy to integrate and backed by industry-leading partnerships, as well.
Star Micronics self-ordering solutions are ideal for:
Easy to Integrate: Star Micronics kiosk solutions are easily integrated to fit your specific needs.
Connected: Communicate via Serial, USB, Lightning, Ethernet, and Bluetooth!
Multiple Profiles: Featuring flexible enclosure designs, Star Micronics kiosk printers can be mounted vertically or horizontally, and are available with either a small footprint, or in a larger capacity to accommodate more paper/fewer paper roll changes.
Kiosk Software Support: Star Micronics supports a variety of web-based or cloud-based software apps and tablet-based SDKs, as well as Windows and Linux.
Durable: High reliability means less downtime and fewer dissatisfied customers!
Kiosk Selector Tool
Discover the right Kiosk Printer for your application.
The Sanei Kiosk printer series offers fast, dependable open-frame kiosk printers for 2”, 3”, and 4” receipts. All models are available with or without presenter, with options for large paper roll holder and bezel.
The Star Micronics TUP series brings ultimate flexibility and performance to kiosk printing. The innovative looping presenter prevents paper jams by printing the receipt in full before providing it to the user.
With a simple user experience and Bluetooth, USB, Lightning, and LAN compatibility, the mC-Print3 housed thermal printer is one of Star Micronics’ most modern printers. The mC-Print3 is also easy to integrate through common SDK.
Easily determine which kiosk printer fits your needs.
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Star Services & Solutions
Making your kiosk that much better
Take your self-service kiosk printer to the next level with Star Micronics Cloud Services! Services include customized printed promotions, customer surveys, digital receipts, and more (on select models).
Sometimes when you think about technology, it’s easy to assume the latest advancements are reserved for a select, more fortunate portion of the community. After all, who can afford each new updated smartphone? Read More.
People love to use self-service kiosks in almost every setting—parking garages, airports, restaurants, stores and entertainment venues. This reliable, consistent technology is empowering consumers to enter orders themselves… Read More.
Because the kiosk industry is becoming more refined and relevant on a daily basis, it is becoming more important than ever for resellers to offer a full range of kiosk services, including everything from installation services to post-sale support. Read More.
Along with Chinese kiosk manufacturers and Chinese display technology, we have a large interest in Chinese tablets along with media players, AIOs and Mini-PC
Wintouch is the best industrial Panel Pc Manufacturer and Tablet Pc supplier In China,Wintouch was founded in 2011.We are dedicated to product customization services in hardware devices for industrial control solutions and tablet PCs, In industrial control solutions devices, we focus on the products of panel PCs, industrial monitors and touch panels; in the field of tablet PCs, we cover Android tablet PCs, kids tablet PCs and rugged tablet PCs. We meet customer needs with a professional team to help you realize your product customization needs.
We recommend contacting Cheng (aka Dora) cheng [email protected]
Industrial Panel Pc
The panel PC can be installed with Android/Linux system, which has touch function and is reliable and durable.
Industrial Monitor
Industrial monitor connected to industrial PC or box computer, with touch function makes operation more convenient.
Touch Screen Panel
Capacitive touch Screen Panel, high hardness capacitive multi-touch technology, multiple sizes and shapes.
HMI Pcs
(Human Machine Interface)
Human-computer interaction makes the automation of the Internet easier, more convenient, and more flexible.
Kids Tabelet
Kids Tablet PC with protective case and pre-installed children’s applications
Rugged Tablet
Cost-effective rugged tablet, with high drop resistance and durability, suitable for harsh environments such as construction and outdoor adventures.
Tablet Pc Solution
Tablet PC is a good partner in educational use, enterprise application and medical field.
Since 2002, Centerm is a global leading provider of smart terminal products and solutions, including VDI endpoint, thin client, mini PC and smart biometric terminal. Based on over 20-year powerful innovation abilities, Centerm forms on the unique advantage in the areas of cloud computing, VDI artificial intelligence, biometric Identification, fintech and related industrial applications, providing a total solution including hardware software and service. Centerm enterprise thin clients enjoyed continued strength and ranked No.3 in worldwide.
Cassie Fujian Centerm Information Co.,Ltd.
linkedin.com/in/funpad-linky-90713618b [email protected]And I hope that my company’s products can increase sales and reduce labor costs for my customers.
Our products have EU export certification and CE certification. As a professional supplier, we hope to seize every opportunity for cooperation.
Here is the company’s official website:www.FUNPAD.com
Self checkout kiosk
Taking simplicity, safety and flexibility to new levels. FUNPAD commercial display solutions make every team more effective, and every meeting more productive.
FUNPAD was established in 2015, is a high-tech enterprise, focusing on the research and development of intelligent devise in retail and catering industry. The company’s product concept is touch screen+, which combines touch screen with industry hardware, integrates application software, and launches a variety of intelligent devices to meet the needs of different application scenarios.
FOUNYA was established in 2009, Is an enterprise integrating product design, production and technical support. FOUNYA has cooperated with Lenovo, BOE, TCL, Alibaba and other groups to provide ODM/OEM services. The company has passed a number of management system certifications, including ISO9001:2015, ISO14001:2015, ISO45001:2018, as well as the American SA8000 social responsibility standard, and the international RBA system certification.
6500+ Total Employees
We are the leading provider and manufacturer for industry focused touch solutions.
We are the pioneer of display screen and all-in-one touch interface, the company has more than 800,000 units of installation in fitness, retail, self-service and building automation industry globally. We offer customization of tablets allowing you direct access to engineers with a broad selection of screens from 4.3” to 43”. We bring engagement to users through the use of tablet technology.
Glory Star provides the broadest selection of OEM kiosk tablets, commercial tablets, and all-in-one touch computers for different markets, including building automation, industrial automation, interactive kiosks, healthcare, office equipment, retail displays, transportation applications and point of sale devices.
Glory Star Group was formed in a time where huge technological advancements were made and continues to thrive by adapting to the trends in technology in 1984.. Mr. Cheung, the founder of Glory Star Group, after graduation from National Taipei University of Technology, moved to Hong Kong at the age of 25 with USD200 in his pocket and a passion for success. The business in its early stages started by trading calculators and smoothly transitioned to reselling the world’s first cell phone, the Motorola DynaTAC 8000M. Weighing in at 2 pounds (picture this – the heaviest phone at the moment is the iPhone Pro Max weighing at 0.49 pounds!), it was one of the biggest breakthroughs in technology and the hefty price tag to acquire one was $3,995 USD at the time.
Founded in 2011. By putting the customer’s interest first, CJTOUCH consistently offers exceptional customer experience and satisfaction through its wide variety of touch technologies and solutions including All-in-One touch systems.
CJTOUCH makes available advanced touch technology at a sensible price for its clientele. CJTOUCH further adds unbeatable value through customization to meet particular needs when required. The versatility of CJTOUCH’s touch products is evident from their presence in varying industries such as Gaming, Kiosks, POS, Banking, HMI, Healthcare and Public Transportation.
Peerless-AV is excited to announce its family of new SmartMount® Motorized Height Adjustable Carts and Stands. Ideal for education settings, these products were designed to aid educators in the classroom and enforce a collaborative environment for students.
Display height can be adjusted up to 25.6″ (650mm) with the touch of a button, making this solution ADA compliant
Safety limit switch automatically reverses direction and stops when a collision is detected in an upward, downward, or lateral force
Universal display adaptor fits mounting patterns from 200 x 200mm to 800 x 600mm
Open frame display adaptor helps prevent display input interference
Rear enclosure provides storage for mini PCs, such as Shuttle, Dell OptiPlex Micro, HP 260 G2, Lenovo M600 Tiny or Intel NUC, and includes mounting locations for external WiFi antennas
Includes Peerless-AV® PVP1100-CPL6 6 outlet Power Strip with 15ft cord and 2160 joule rating (15A, 120V, 1800W, EMI/RFI noise filtering)
Corrugated cable pathways route and protect cabling during display movement and positioning
Textured black powder coat finish helps hide fingerprints and dust
Cord wrap included for managing surge protector cord
Corded handset never needs batteries and is never lost
SmartMount® Motorized Height Adjustable Stand/Wall Mount (SS598ML3)
Pre-assembled base provides rigidity, stability and quick assembly
Solution can rest on the floor or be bolted directly to the floor or wall
Display adaptor fits from 200 x 200 to 800 x 600mm mounting patterns
Clean aesthetic with rear wall plate allowing for mounting of surge protector or mini PC and bottom shelf storage
Safety limit switch automatically reverses direction and stops when a collision is detected in an upward, downward or lateral force
Display height can be adjusted up to 25.6″ (650mm) with the touch of a button
Textured black powder coat finish helps hide finger prints and dust
Corded handset never needs batteries and is never lost
One question many potential kiosk deployers ask is whether they should invest in a custom unit uniquely designed and manufactured for them, or start with a modular kiosk? A modular kiosk is a standard, module-based product out of
the manufacturer’s catalogue that can be tweaked based on the options list.
The appeal of custom
The appeal of custom is understandably strong for many companies. By working with a kiosk provider’s design and
engineering staff, executives can request and receive virtually any look and feel. Moreover, they can order from a range of options for functionality without concern as to whether a standard cabinet can accommodate them. Biometrics? No problem. Height adjustment? Can
do. Want to include special sanitising technology? Again, this too is possible. That kind of approach may be exactly
what some projects require, and those projects are among the favourites for designers and engineers in any kind
of manufacturing firm. In reality only a minority of projects truly require a custom approach. Most can succeed well when a deployer talks to a representative, describes the needs and makes decisions on how best to configure the
recommended kiosk.
Essence of modular
We’re surrounded by modular products – that is, single products that comprise distinct, pre-assembled components.
The vehicle you drive may have rolled off one assembly line, but preceding it were dozens more where each of the vehicle’s modular components were built. The seats may have been constructed in one city, dashboards and transmissions in another. At the climactic event, all of them
are ready in the right place at the right time to be bolted onto the car exactly where they need to be. Henry Ford gets
credit for mass assembly, but there could be no mass assembly without modularity. And chances are, it wouldn’t be because there was anything wrong with the kiosk,
it would be because they brought a Ferrari to a monster truck rally. It can take up to 12 weeks in a typical custom project to meet with the client stakeholders, develop concept drawings, refine them, create engineering
It can take up to 12 weeks in a typical custom project to meet with the client stakeholders, develop concept drawings, refine them, create engineering
drawings and build a prototype. Then, the prototype must be tested and undergo any necessary modifications before the
unit is ready for mass production. With modular kiosks, a manufacturer needs only the time it takes, if any, to acquire
any out of stock components before it can begin building. That state of readiness
That state of readiness potentially takes lead time down to a
couple of weeks.
Keep maintenance in mind
Although a kiosk manufacturer typically tries to consider every circumstance that may occur, some things just can’t be
predicted. Still, designing a kiosk with an eye to modularity can help to avoid costly surprises. Modular design also includes planning for any maintenance that may be needed.
Consider a case for example, where a monitor fails on a seven-year-old kiosk that is otherwise functioning perfectly.
Chances are that particular model of monitor will no longer be available, but a flexible design will allow for quick replacement with a current model. So rather than having to scrap an otherwise perfectly good kiosk with a new one, you
simply replace it with an equivalent model (module).
Sometimes working with a client to help them get the best return on their investment includes telling that client their ideas for a kiosk won’t accomplish their goals and they’d be better off with a simpler, more realistic design. Those are
the times where it may be best for a kiosk manufacturer to be honest with a client, even if it works against their own short-term interests.
Hybrid approach
Even if a kiosk deployer chooses to go with a custom design instead of a vendor’s standard offerings, it pays to keep modularity in mind to accommodate changing needs. For example, a deployer might want to design a kiosk to accept bill payments but will omit a receipt printer to save money.
A modular design would allow for the easy addition of a printer with a minimum of effort if they change their
mind at a later date. Alternatively, regulatory changes might call for changes in peripherals by a certain date, but the
deployer wants to get their network deployed now and make those additional changes later.
Many kiosk manufacturers offer brackets and add-on kits to accommodate these types of changes. And sometimes
the peripheral that needs to be added doesn’t fit with the existing kiosk design, but the deployer wants to avoid having to replace the entire unit. That’s where the talent of a manufacturer’s design team can shine.
In the case of a thin kiosk for example, replacing a flat access door with a ‘bubble’ door may allow for the incorporation of
an additional component without having to replace the enclosure. Designing that door with a lift-off hinge allows for a quick swap. Or suppose a deployer wants to add a second digital screen to a project at a minimum of cost. A freestanding mount to support that can be added to the
project with a minimum of disruption.
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The main premise is sustainability, Dave. Yes, we love our tablet partners, but this gives an alternative option for those organizations with the ambition of zero-carbon commitment and long-term energy savings. The solution still provides the same level of interaction, but now it’s triggered by what everyone in this world is familiar with: their phones.