Kiosk Industry is happy to note that one of our sponsors recently won two awards at the CES 2023 show. The Dot Pad is the world’s first tactile display for braille and assistive technology.
Mobile Devices & Accessories, Virtual & Augmented Reality
Dot Pad is the World’s first tactile graphic device for the visually impaired and the blind. It has a total of 320 8-pin cells where 300 cells (2400-pins) are for the tactile display and 20 cells are for the braille-text display. It displays images, graphics, and charts in tactile form. It has an easy connection with devices via Bluetooth. Dot Pad is portable as it is very light and slim with a long-lasting battery life that lasts up to 11 hours once fully charged. Dot Pad encourages individuals to be independent in enhancing education, entertainment, daily life, and others.
The latest European accessibility standard with the EN 301 549 V3.2.1 2021-03 for ICT products and serivces and the EN 17 210 for the buit environment.
SiteKiosk Online Version 1.5 Released: Improved Device Integration and Content Management for Interactive Displays
SiteKiosk Online has unveiled its latest update, Version 1.5, introducing new features and improvements to enhance and simplify managing and deploying interactive displays for better user experience and functionality. This Cloud-based Kiosk and Digital Signage software is used for various interactive displays, such as HR Kiosks for employee self-service and product information displays in retail and corporate spaces. SiteKiosk Online is a Cloud subscription and licensed server software for on-premises deployments. Free trial accounts at https://us.sitekiosk.online
Key Enhancements:
Improved Hardware Support: The update streamlines incorporating predefined hardware, such as Nexmosphere devices, into kiosk projects. Version 1.5 extends support for various sensor and hardware devices, including:
● Nexmosphere (light, motion, distance sensors)
● MaxBotix (ultrasonic distance sensors)
● Generic emulated keyboard devices
● Serial port devices
New Calendar Element: Users can now display customized daily schedules on displays using iCal links from popular online calendar services like Google or Outlook.
Revamped File Manager: A new file manager for Windows clients enables administrators to manage files across multiple folders.
New File Explorer: A new file explorer for Windows and Android clients allows for flexible positioning within projects to display files like PDFs and videos.
Additional Features:
● Custom buttons can be added to the taskbar and browser toolbar for personalized functions.
● New predefined virtual keyboard layouts are available.
● The browser toolbar can now be positioned at the top or bottom of the screen.
● Users can override system colors for text, icons, and highlights.
“We are thrilled to announce the release of SiteKiosk Online Version 1.5, which represents a significant step forward in our mission to provide cutting-edge solutions for interactive displays," said Heinz Horstmann, CEO of PROVISIO, LLC in Miami, Florida. "This update reflects our commitment to innovation and responsiveness to customer needs. The improved device integration and enhanced content management features will empower our clients to create more engaging and efficient interactive experiences.”
The world of generative AI is on fire. Super-powered algorithms are writing code, crafting stories, and creating images that would challenge a Turing test. Under the covers, deeply complex machine-learning processes are burrowing through billions of human-created words, graphics, and code, getting more intelligent and more creative by the minute.
And since these algorithms are fully accessible via Web API, they are easily incorporated into your Intuiface experiences.
Let’s spend some time understanding the world of generative AI their value for digital signage, and how you can use them in Intuiface
What is Generative AI?
Generative Artificial Intelligence (AI) is a subset of machine learning that enables computers to create new content – such as text, audio, video, images, or code – using the knowledge of previously created content. The output is authentic-looking and completely original.
The algorithms creating this unique content are based on models that reflect lessons learned about a particular topic. These lessons are not programmed; instead, the algorithms teach themselves via a mechanism known as deep learning, refining their models as more and more data about a topic comes in. Among the many fascinating aspects of this technology is the flexibility of the learning engine, which is adaptable to all aspects of human expression. Both the aesthetics of an image and the formalism of JavaScript code are achievable!
The most well-known example of generative AI is GPT – currently known as GPT-3.5, the latest evolution of the third-generation language prediction model in the GPT series. Created by OpenAI, it’s an algorithm that can be adapted to create images and anything with a language structure. It answers questions, writes essays, develops summaries of longer text items, writes software code, and even translates languages.
To achieve this ability, OpenAI provided the GPT model with around 570GB of text information from the internet. Want to try it out? Head to ChatGPT, create a free account, and start a conversation.
For image generation, the best-known options are DALL·E (based on GPT), Midjourney, and Stable Diffusion. Like ChatGPT, these services take natural language as input, but their output is images. The output can be in any requested style – from art-inspired themes like cubism or impressionism to completely realistic images that look like photographs but were created by an algorithm. Now you can indulge your desire to see “Yoda seated on the Iron Throne from “Game of Thrones” at home plate in Fenway Park.” (We used Stable Diffusion to generate the image below with that exact text.)
How traditional digital signage can take advantage of Generative AI
Generative AI can be an excellent companion technology for creating unique and engaging digital signage experiences. With it, digital signage can dynamically create and display real-time content that perfectly fits the context. This content can be influenced by user behavior or external data sources, from weather forecasts to real-time prices.
Examples include:
Create context-sensitive images that reflect the current information, environment, or audience.
Generate summaries and/or translations of unpredictable text like news reports or sports events.
Rewrite messages with different tones and lengths based on the audience or urgency.
The most significant hurdle is performance, particularly for image generation, as today’s Generative AI solutions are not (yet) instantaneous. Depending on the complexity of the request and the complexity of the desired result, image generation can even take a few seconds. As a result, signage must be proactive in the content request to ensure there is no visual latency.
How interactive digital signage increases Generative AI value
By adopting interactive digital signage, which provides insight into the user’s preferences, you can go further with Generative AI. Now you are not just limited to an external context; you have intimate knowledge of your audience and can communicate accordingly.
By “interactive” we mean any type of human-machine conversation, both active and passive. Active options include touch, gesture, and voice, while passive options include sensors and computer vision. For all modalities, in combination with context and on-screen content, digital signage can clearly identify a user’s interests.
Examples include:
Using user data to craft personalized “avatars” for the length of their session.
Add quirky personality to interaction, creating jokes and witty asides for the user in the context of what could be an otherwise boring digital engagement.
Converting a review of shopping cart orders into conversational text to humanize kiosk usage.
Use anonymous facial recognition technology to identify age/gender and use that information to customize communication.
Translate ever-changing data sources, like a product catalog or tourist information.
For any natural language scenario, the designer – or the user – could choose to dynamically transform the text to speech (TTS) using either OS-specific services or with the help of generative AI voice services like VALL-E.
In all cases, the creative team is freed from having to anticipate the broad range of potential users/scenarios/requirements. They can just rely on a Generative AI resource to do the heavy lifting in real time.
About The Guest Writer
Geoff Bessin is Chief Evangelist at Intuiface, which means he thinks about the intersection of digital interactivity with signage and presentations. Twitter – @geoffbessin
Kiosk Voice response promises to add new interactivity for self-service devices
how do kiosks help people with speech needs?
When we think of interactive kiosks, what typically comes to mind is the touch-enabled displays that are a nearly ubiquitous component of today’s self-service devices. Trained in part by the tap, pinch and swipe actions that are the main feature of smartphones, we’ve come to expect to be able to interact with kiosks through touch. Although touch-enabled displays have been around in one form or another for more than 50 years, it’s only recently that they have become mainstream thanks in part to Apple’s introduction of the iPhone.
Over the past few years, though, the concept of interactivity has taken on a new dimension. Driven in part by home automation devices such as Amazon’s Echo and Google’s Home, people are becoming increasingly comfortable with a new way of interacting with self-service devices: by voice.
A growing number of technology vendors have been introducing voice-enabled kiosks over the past few years. The question remains, though: what does the future hold for interactive voice response and what needs will it fill when it comes to interactive kiosks?
McDonalds Voice Order
Nice video of prototype McDonalds Voice Order. Imagine 3 of these side by side in a NYC McDonalds. Ambient noise level in a restaurant can easily hit 80 db (Noisy Planet NIH). This prototype Kiosk ordering has 99% accuracy because a human is in the loop on every order…
Accents, dialects and languages are TBD but here is response.
It’s a nice demo albeit not a real restaurant with the typical ambient noise.
Correct and the “only reason” why we have 99% accuracy is because we have a human on every call… we have AI which is glorified speech to text to expedite responses, our killer AI application is “Always Indian.”
The usual questions regarding accents, dialects, languages along with noise come into play.
Mumble, yell, talk quiet, rev your engine, order from a stadium… it doesn’t matter as long as the human can hear otherwise they’ll ask to repeat or “speak up.” AI cannot do this…
Our automated agent training module has 11 accents where they must take 10,000 orders or have accuracy of 98%+ before going live.
More Info
The average noise level in a McDonald’s restaurant can vary, but it is generally quite loud. According to a report by Noisy Planet, noise levels in restaurants can average 80 decibels (dBA) or higher, which is significantly louder than a typical conversation at about 60 dBA1. This level of noise can make it difficult for patrons to have conversations and may even pose a risk to hearing over prolonged exposure. It’s recommended to use earplugs or earmuffs in loud environments to protect your hearing.
Challenges slowing adoption
Simply put, an interactive voice response system is a computer interface that accepts input by voice rather than mouse, keyboard or touch. The technology has been around at least since the 1970s but has become increasingly widespread as large organizations deploy such systems to handle customer service. And when combined with artificial intelligence, it’s becoming increasingly difficult to distinguish VR from communication with a live person.
When it comes to self-service kiosks, a quick Internet search shows dozens of vendors offering devices outfitted with a VR interface. Such interfaces are touted as a way to provide access for those with limited hand mobility as well as those who can’t read. As is the case with on-screen touch menus. It’s relatively easy to incorporate a variety of languages into VR, allowing the deployer to serve those with a limited command of English.
But while the technology improves on nearly a daily basis, it may be a while before VR-enabled kiosks become commonplace. One of the key reasons is that deploying VR will mean either retrofitting existing kiosks with new hardware or deploying new devices outfitted with the technology.
“Voice recognition is ready for kiosks and companies like Zivelo are already looking at ways to begin rolling the technology out on a wider scale,” said Rob Carpenter, CEO and Founder of Valyant AI, an enterprise-grade conversational AI platform for the quick-serve restaurant industry.
“The biggest hindrance to adoption and scale is going to be the inclusion of microphones and speakers in kiosks, which are required for conversational AI, but hadn’t been included in past hardware iterations because they weren’t needed at the time,” Carpenter said.
The environment where the kiosk will be located will also be a consideration.
“It’ll be important to look at the hardware’s ability to handle conversational AI (it’ll need embedded microphones and speakers), but it’s also important to consider the noise level in the environments,” Carpenter said.
“Conversational AI might struggle in high traffic areas like airports where there is so much noise it’s hard for the AI to hear the customer,” he said. “It’s very likely that for the highest and best use of conversational AI in kiosks, it may also require other capabilities like lip reading and triangulating the customer in a physical space to separate out disparate noise channels.”
As such, deployers will need to incorporate design considerations that include microphone arrays focused on specific areas where a user might be standing. They’ll also need to incorporate design considerations beyond the kiosk itself, including noise-absorbing carpet and walls in the area where the device will be located.
Privacy Concerns
Privacy concerns will come into play as well. Amazon’s Echo devices, for example, store a record of what they hear when activated. And while such recording is only supposed to occur when the user says a “wake” word such as Alexa, anyone who owns such a device knows similar words can prompt a wakeup as well. In addition, when someone is using a VR-enabled kiosk there’s a distinct possibility that nearby sounds will be picked up and recorded as well.
“[It’s a concern] not only for the person ordering train tickets, but for the person who might be standing next to that person who’s having a quite high-level conversation on the phone with a business colleague—or his mistress,” said Nicky Shaw, North American distribution manager with Storm Interface. Storm designs, develops, manufactures and markets heavy-duty keypads, keyboards, and custom computer interface devices, including those that provide accessibility for those with disabilities.
“Now that’s also been picked up and sent to the cloud,” she said. “Privacy needs to be given more consideration in my view because just deploying a microphone on a kiosk with no visible or audible means of letting people know it’s always on needs to be factored into the design.”
Accessibility Protocol
The protocols and practices for implementing voice in kiosks are not addressed in any U.S. Access Board standards and the KMA with Storm have incorporated a proposed voice framework for accessibility and more. The Access Board has these standards to consider as a baseline for when they create actual standards. In that sense KMA is setting the table for them.
The degree to which companies mine voice data for advertising information creates its own set of privacy concerns. Because most voice user interfaces require cloud processing services, any time the voice leaves the device makes the process more susceptible to a privacy breach.
That can also create branding issues, with potential confusion as to who exactly the kiosk represents. Is it the foodservice operator, ticker or retailer, or is it a company such as Google or Amazon?
And at the end of the day, making it easy for the average person to use will go a long way toward determining how successful VR in interactive kiosks will be.
“Voice input is the collection method, while the platform collecting the command is the brain/processing power to take the correct actions,” said Tomer Mann, EVP for Milpitas, Calif.-based software company 22Miles.
“We are moving forward with integration but there is a long way to go,” Mann said. “We have the input command solution but the processing machine learning technology needs to improve. It will happen with a few more iterations and innovation.”
Applications Impact
One of the obvious applications for VR in self-service kiosks is for accessibility, enabling their use by those with impaired vision or limited hand mobility.
VR can also be used to create the “wow” experience business operators are looking for. Imagine, for example, the opening of the latest blockbuster superhero movie.
“Let’s say a video wall at the theater senses that someone is approaching,” said Sanjeev Varshney, director, Global SAP with Secaucus, N.J. based Cyntralabs, a developer of integrated solutions that help retailers drive sales.
“It could display a character from the movie, who says something such as ‘what movie would you like to see?’,” he said. “The character could then point to a card reader and say ‘just insert your credit card here” and have the tickets printed out or have an SMS sent to your phone.”
“One driver for voice relates to efficient and faster transactions” said Joe Gianelli, CEO & cofounder of Santa Cruz, Calif.-based Aaware Inc., a developer of technology that enables voice interfaces.
Consider tasks that may require an excessive amount of screen navigation or drilling down, Gianelli said. Voice is usually much more efficient if the user needs to navigate beyond three levels of touch.
Of course, VR won’t be a catch-all solution. Still, VR could be part of a menu of accessibility options.
“Speech command technology will never replace the need for other interface devices because people with speech impediments won’t be able to use it, just like there are people who are blind and can’t use a touchscreen,” Shaw said.
“A deployer would still need to provide tactile interface devices as well as the speech command,” she said. “This needs to be seen as another element in multimodal accessibility. There’s not a one-size-fits all solution.”
The technology is at its infancy, but with further innovations and feature updates, the solutions will only be more agile to day-to-day user experiences,” Mann said.
“Technology is getting there,” he said. “22Miles just wants to stay ahead of that innovation as we do it all other digital or content triggering capabilities.”
And when it comes to industries, some of the key applications insiders are seeing are in the ticketing and restaurant ordering fields, with initial results showing promise. Catalogue lookup in a retail setting might also be a prime candidate.
“Imagine being able to find, filter and sort any item through voice,” Carpenter said. “It would eliminate the tedious tasks of searching through pages and pages of items to find your favorites. Just tell it what you want and then be on your way.”
Every successful kiosk project requires maintenance, updates and upgrades. Here is a good example of wanting to migrate the Windows version to the latest windows version for maximum support, reliability and security.
Milestone achieved! We just successfully migrated 1,176 kiosks from Windows 8 to Windows 10 for remotely! A huge technical achievement for our team.
These ACRELEC kiosks are 5 years old, and honestly, they’re ready to go for another 5 years.
When people ask why our kiosks might be more expensive than others, it’s simple:
– Minimal downtime
– Exceptional performance even after years of use
– Seamless integration of peripherals, drivers, and system stability
– Remote OS support & migrations (like this one) without the cost of on-site visits
– Even sometimes PC upgrade kits, even for kiosks that are 10 years old!
Investing in quality means long-term reliability and lower costs over time.
– Conduct regular physical inspections of the kiosks to detect any hardware issues such as screen damage, peripheral malfunctions, or connectivity problems.
– Schedule routine maintenance to clean and service the kiosks, ensuring they remain in good working condition.
Regular Updates:
Ensure that the operating system and any kiosk software are up to date. This includes security patches, feature updates, and bug fixes1.
Update the content displayed on the kiosks to keep it relevant and engaging for users.
Monitoring and Reporting:
Use kiosk management software to monitor the health and status of your kiosks. This can include checking for hardware issues, software crashes, and network connectivity.
Generate regular reports to track usage patterns, performance metrics, and any issues that need addressing.
Security Management:
Implement security measures such as antivirus software, firewalls, and secure user authentication to protect against unauthorized access and malware.
Regularly review and update security policies to address new threats and vulnerabilities.
Content Management:
Periodically review and update the content displayed on your kiosks to ensure it remains current and relevant. This can include promotional materials, informational content, and interactive features.
Use content management systems to schedule and automate content updates.
User Feedback:
Collect feedback from users to understand their experience and identify areas for improvement. This can help in making necessary adjustments to enhance the user experience.
Hardware Maintenance:
Perform regular physical inspections of the kiosks to check for any hardware issues such as screen damage, peripheral malfunctions, or connectivity problems.
Schedule routine maintenance to clean and service the kiosks, ensuring they remain in good working condition.
Discusses the evolution of guest experiences in attractions, emphasizing the shift from traditional methods to seamless digital solutions.
Key points include:
Digital Transformation: The post-pandemic landscape has accelerated the need for digital experiences, with guests expecting intuitive and smart interactions.
Challenges: Attractions face the challenge of meeting these expectations while managing operational costs.
Smart Solutions: The article highlights the importance of creating an intelligent ecosystem where digital touchpoints enhance the guest journey and drive revenue.
Operational Efficiency: Smart content management systems can automate updates, freeing staff to focus on guest engagement.
Revenue Generation: Digital solutions can turn guest movement into opportunities for engagement and revenue, such as promoting less crowded areas or highlighting special offers.
Future-Ready: The importance of scalable and adaptable digital solutions that evolve with the attraction’s needs.
The article underscores the need for attractions to integrate smart digital solutions to enhance guest satisfaction and operational efficiency
The true power of smart digital solutions reveals itself in daily operations. Drawing from our discussions with venue operators over 27 years, we understand that operational excellence isn’t just about installing new technology – it’s about empowering your team to deliver exceptional experiences efficiently.
Gone are the days of staff manually updating multiple systems or rushing around your attraction changing digital displays. Our automated content management system handles these routine tasks seamlessly. When information needs updating – whether it’s wait times, show schedules, or promotional content – changes propagate instantly across all touchpoints. This isn’t just about saving time; it’s about ensuring your guests always have accurate, consistent information wherever they are in your venue.
Think about your current operation:
How much time does your team spend answering basic navigation questions or updating information boards?
How often are staff pulled away from creating magical guest moments to handle routine updates?
Our system frees your team to focus on what they do best – engaging with guests and creating memorable experiences.
Integration with your existing systems means no more juggling multiple platforms or dealing with disconnected solutions. Whether it’s your ticketing system, event management tools, or emergency protocols, everything works together harmoniously. When you need to make changes, you do it once, and the system handles the rest.
From RedyRef — Excellent breakout of what to consider when you are picking a partner for your kiosks. Ordering a POS terminal is much easier and straightforward. Engaging with a kiosk company means due diligence and experience. Having someone practice on you because they are cheap isn’t going to work.
Long term projects mean multiple iterations. The initial iteration of the AT&T Bill Payment kiosk was one thing. It has since had many interactions and changes. Service and support goes from one year to two to five to 10 all of the sudden. Hardware and software. Software is always underestimated generally because software engineers like to be optimistic. Hardware engineers tend to be very precise. In my experience.
Summary
Nice article that provides guidance on picking a kiosk manufacturer. Here are the key points:
Determine Your Needs: Identify the type of kiosk, features, and budget.
Research Manufacturers: Look for companies with experience and a good reputation in your industry.
Customization Capabilities: Choose a manufacturer that can tailor the kiosk to your specific requirements.
Technical Expertise: Ensure the manufacturer has skilled engineers and designers.
Quality Control: Select a manufacturer with rigorous testing and quality assurance processes.
Integration and Compatibility: Ensure the kiosk can integrate with your existing systems.
Ongoing Support and Maintenance: Opt for a manufacturer that offers comprehensive technical support and maintenance services.
Article
1. Determine Your Digital Kiosk Needs
Before you start looking for a self-service kiosk manufacturer, you need to determine your specific needs. What type of digital kiosk do you need? What features are important to you? What is your budget? These are all important questions to ask yourself before you start starting the research process.
2. Research Kiosk Manufacturers, Considering Their Experience and Reputation
When searching for a kiosk manufacturer, it’s crucial to find a company that fits your needs. Look for those that have experience in your industry and offer the type of digital kiosk you need. To evaluate a manufacturer’s reputation, read online reviews and ask for references.
REDYREF is an industry leader in kiosk manufacturing, with a 100-year history of delivering high-quality self-service kiosks and exceptional customer service. With experience working in various sectors, including hospitality, retail, healthcare, and government, they have a proven track record of providing customized solutions that meet the specific needs of each industry and business.
3. Evaluate the Manufacturer’s Customization Capabilities
Look for a company that can collaborate with you to design and build a digital kiosk that fulfills your specific requirements, whether that involves integrating with existing systems, incorporating your branding, or adding particular hardware or software. To ensure your kiosk is an ideal match for your business, consider a manufacturer that also offers a full range of customization options, whether it’s the size, color, software, integrations, or type of display used.
REDYREF stands out among interactive kiosk manufacturers by providing customizable kiosk solutions that are tailored to meet the specific needs of your business. They offer flexibility in hardware and software options and a range of kiosk styles and designs to choose from. Additionally, they work closely with clients to ensure that the kiosk solutions they provide are customized to the specific requirements of their business. REDYREF also offers various customization options, including branding, software integration, and hardware features, to deliver kiosks that are unique to each client.
4. Consider the Manufacturer’s Technical Expertise
Self-service kiosks can be complex systems that require a high level of technical expertise to design and build. Look for a manufacturer that has a team of experienced engineers and industrial designers who can handle the technical aspects of creating a kiosk, including hardware design, software development, and integration with other systems.
5. Assess the Manufacturer’s Quality Control Processes
Ensuring the quality and reliability of your interactive kiosk is vital to meet your expectations and minimize downtime and maintenance costs. To achieve this, choose a manufacturer that has a comprehensive quality control system in place to test and inspect every kiosk before shipping.
Investing in a self-service kiosk is a significant decision, so choose a manufacturer that produces high-quality and durable kiosks. Look for a manufacturer that uses top-quality materials in their construction process and has thorough testing and quality control measures. Also, confirm that the manufacturer offers warranties and ongoing support to maximize the lifespan of your investment.
REDYREF uses top-quality materials in its construction process and conducts rigorous testing and quality control measures to guarantee the longevity of your investment. Moreover, they provide warranties and ongoing support to ensure your kiosks operate smoothly. Their quality control system ensures that each kiosk is built to the highest standards and meets the specific needs of clients in various industries.
6. Ensure Integration and Compatibility With Current Systems
When selecting a self-service kiosk, it’s important to ensure that it can integrate seamlessly with your existing technology and software systems. A reliable manufacturer should be able to provide integration solutions and guarantee compatibility with your hardware and software. It’s also essential to choose a manufacturer that offers ongoing maintenance and support for your kiosks. REDYREF offers integration solutions to ensure compatibility with your existing technology and software systems.
7. Look for a Manufacturer that Offers Ongoing Support and Maintenance
It’s essential to have ongoing support and maintenance options available for your digital kiosk, even when it’s well-designed and built. Choose a manufacturer that offers comprehensive technical support, including remote monitoring, kiosk software updates, and on-site repairs, to ensure your kiosk remains functional and reliable. Look for a company that has a rigorous quality control process and uses top-quality materials and testing procedures to deliver reliable and durable kiosks. REDYREF offers comprehensive technical support and maintenance services, providing timely and responsive support, as well as proactive maintenance services to minimize downtime and maximize uptime.
Why REDYREF for Digital Kiosk Manufacturing?
Selecting the right self-service kiosk manufacturer is crucial for your business’s success. It’s important to consider factors like experience, customization abilities, quality control, technical support, and cost to choose a manufacturer that can meet your specific requirements. REDYREF is an excellent choice for businesses of all types due to its custom solutions, thorough quality control, complete technical support, competitive pricing, and extensive industry experience, and you can trust that your self-service kiosk project will be a success. Contact us today to learn more about how their team can help bring your vision to life.
Digital Signage Software Selection: A Practical Guide
Digital signage software selection is a critical decision for any organization implementing display solutions. This guide outlines key considerations across ten essential areas that influence successful deployment and operation.
Key Decision Points
1. Operating System: Choose between SoC (System on Chip) displays and separate media players. SoC offers cost efficiency but less flexibility, while media players provide more power and adaptability.
2. Licenses & Pricing: Modern solutions typically use subscription models starting around €20/month per endpoint. Additional costs apply for enhanced features like remote management and specialized content.
3. Sourcing Strategy: Options include working with integrators, purchasing directly from providers, or going through distributors. Beginners benefit from integrator partnerships, while larger operations may prefer direct relationships.
4. Architecture: Modern systems utilize cloud-based CMS with API integration capabilities. Key features include playlist management and real-time data processing.
5. Cybersecurity: Essential considerations include protection against unauthorized access, compliance with regulations like the EU Cyber Resilience Act, and regular security updates.
6. Usability: Systems should accommodate various user types without requiring technical expertise, offering intuitive content creation tools and role-based access control.
7. AI Integration: Emerging capabilities include automated translation, content adaptation, error detection, and playlist optimization.
8. Industry-Specific Solutions: Different sectors require specialized features – from restaurant menu displays to transit information systems. Solutions range from modular add-ons to dedicated industry platforms.
9. Sustainability: Efficient operation through remote management, automated power controls, and intelligent brightness adjustment reduces energy consumption and extends hardware life.
10. Revenue Generation: Opportunities exist for monetization through third-party advertising, with systems supporting automated ad slot sales and performance reporting.
Organizations should evaluate these factors against their specific requirements, considering both immediate needs and future scalability.
I can’t really argue with any of these, but here’s what I would add and what I would downplay.
Add: Business health of the software vendor, as in financials and client base. A LOT of companies are just getting by and would happily entertain a “liquidity event” and some of them have one whale client that represents a disproportionate amount of revenue. That client moves on and the company is pretty much sunk. So that question needs to get ask. As in “Make us comfortable and confident your company has the financials and backing to carry out the 3-5 year term of any agreement we reach.”
Downplay: There are all kinds of public and private information display networks that will never, and never should, have advertising on them, so revenue generation should be key when ads are a possibility. It’s OK to have a network of digital signs that just inform and guide people.
Relevant news impacting unattended self-service news from around the world. If interesting and noteworthy news send comments/suggestions to [email protected]
Kiosk Supply Chain – China in NY Times news. This is a fact. Many factories have been notified that in the next 3 months, they can only supply power for half of the time; This will inevitably affect the production and supply, and further increase the price of the product.
Banking Kiosk — Keba releases D10 new model for financial services kiosks for banks
Voter Registration Kiosks — Alabama – The kiosks will be on the campuses for Auburn University at Montgomery, Faulkner University, Troy University at Montgomery, Huntingdon College, Trenholm State and Alabama State University. With one machine accessible on each campus, some of the universities are including voter registration education into their curriculums. Also Voter Registration kiosk in DeKalb County.
Amazon Palm Ticketing – Starting Tuesday, concertgoers at Red Rocks can sign up to connect their palm to a ticketing account by hovering their hand over a device. An Amazon account is not needed to use it.
Toshiba Introduces New Kiosk — Countertop and not very attractive. Apparently just a hardware enclosure. No specification provided.
Appetize Acquired — Appetize, a digital and mobile commerce payments platform for enterprises such as sports and entertainment venues, theme parks and zoos. SpotOn is paying $415 million in cash and stock for the Los Angeles-based company.
Biometric Kiosks For Airlines — In July and August alone, over 568,000 customers used the kiosks so they could skip queuing at the counter, breeze through the airport and proceed directly to immigration.
New DMV License Renewal Kiosks — Since 2019, over 500,000 vehicle registrations have been renewed at participating locations across Georgia. Similar to an ATM, the tag renewal kiosks allow residents to renew their automobile registrations in as little as two minutes.
PharmaSmart kiosks added to U.S. Validated Device Listing — PharmaSmart’s kiosks offer measurement of blood pressure, weight and BMI, as well as a glucose meter and loyalty app integration. It also offers media and healthcare sponsorship programs.
Eyeglass Kiosks Going Into Hy-Vee — Hy-Vee Inc. has teamed with online retailer Pair Eyewear to roll out in-store Pair Eyewear kiosks at select Hy-Vee stores across the company’s eight-state Midwestern footprint. The first of these kiosk will be at the new Grimes, Iowa, Hy-Vee, which officially opens on Sept. 14.
Quiznos is testing bitcoin payment — Quiznos announced earlier this month that the sandwich chain is partnering with digital asset marketplace, Bakkt to launch a pilot test that would allow customers to pay for their toasty subs in bitcoin. The pilot will be available at first in select locations across the Denver metropolitan area.
Sports Betting Kiosks — D.C. Lottery players now have another option when choosing to place sports bets. They can visit one of four sports bars in the District and use a self-service kiosk
Olmsted County (MN) Information Kiosk – Using the kiosks, residents can get help accessing services provided by Olmsted County’s Health, Housing, and Human Services teams. – video
Cannabis Kiosk News – announcement of Alt36 offering merchant account for dispensaries as kiosk solution
July 2021
DMV Kiosk News — North Dakota adds 44 new kiosks. Use case = With these kiosk upgrades, drivers can now renew a license, request a replacement license or ID card, schedule a road test, pay a reinstatement fee, change their address, and edit donor registry information. They can also check the status of their license, driving record, CDL medical card and validate their date of birth. Individuals are not able to get their initial REAL ID via a kiosk but would be able to renew at one.
Rumored News — Jeremy Brooks, the Chief Marketing Office for GRUBBRR, leaves GRUBBR. DSE has decided to dust off David Drain and have him manage the DSE resurrection. Not sure how that will revolutionize DSE. Meanwhile we hear of severe shortages of Elo touchmonitors. Not verified but people are certainly looking.
Outdoor EMV Liability Shift Increasing — A CMSPI analysis found that chargebacks have tripled since January 2021. “If you look at January as the baseline month, May is almost triple of what January was in terms of overall chargebacks. There was a pretty substantial increase of about 50 percent in April, and that really ballooned in May,” Pynn said, explaining that chargebacks are often delayed because it takes some time for the consumer to realize the fraud and file a report. “The feedback loop takes some time.”
The California attorney general’s office started enforcing the California Consumer Privacy Act (CCPA) on July 1, 2020. Does your app or website collect data?
Minnesota Grows Number of Legal Kiosks — hard to say if these “kiosks” which are really just computer workstations utilize any secure browser or lockdrown browser solution. One would hope they do.
What Is Digital Kiosk Advertising In 2021? — In 2017, in a Bouncepad survey of 1,000 consumers, 61% of them stated they preferred self-service tools instead of finding a store assistant. Kiosk use has grown and so has the demand. Market Analysis Report estimated that kiosk growth will increase by 6.1% from 2021 through 2028.
Ransomware Attack on Ticketing Kiosks — Over 600 touchscreen ticket machines have been disrupted by a ransomware attack just two months after they were installed at stations across the north of England.
Houston Airport Kiosks by JCDecaux — The new, more accessible kiosks — installed by JCDecaux the at both airports — feature oversized touchscreens that are more responsive to the touch and easy to use and read. The screen display can be lowered to ensure it is ADA compliant. ViaDirect 3D map software helps passengers find directions to boarding gates by entering their flight information or scanning their boarding pass in the updated search function. The kiosks take that information and display a 3D map that will show the quickest and most efficient route to the departing gate.
Smart Vending Kiosk for Tea, Coffee and Soup — In a bid to bring a change in tea consumption pattern in India, startup venture Cherise India Private Limited has unveiled their IoT & Android-based tea vending machines that have their own proprietary Cherise IoT dashboard and app for monitoring the operations.
New Gesture Touchless Solution — The UK kiosk firm imageHOLDERS has launched what it calls its first touchless kiosk, using Ultraleap’s hand tracking camera and software to capture the movement of hands and fingers working in front of a screen, but not touching it.
GRUBBRR puts up Samsung pitch sheet — Welcome to the Future of Self-Ordering Kiosks is the tagline
Scan and Ship — Sam’s Club announced it is testing a new app-based feature, Scan & Ship, that allows people to use a smartphone to buy items in the club and send purchases directly to the home.
BNPL News — Visa, the global card network giant, is collaborating with mega-processor Global Payments to allow Canadian merchants to offer buy now-pay later (BNPL) options to eligible card holders at the point of sale, according to a July 13 press release from the two companies.
CBD Kiosk News – Charlotte’s Web has approved at least 30 of its Charlotte’s Web brand product SKUs for retail sale in recently launched Limelight’s TRUYU retail self-service kiosks. The Limelight kiosks have been tested at physical retail locations across the U.S., provide the benefits of constant and convenient access and educational content displayed on a 50-inch interactive video screen.
Grocery Self-Checkout Installations Surged 25% in 2020 According to RBR. A record number of self-checkout units were shipped globally last year and in a key shift more than half of the 175,000 units shipped were cashless. That’s according to RBR, a London-based strategic consulting firm that has been publishing its annual Global EPOS and Self-Checkout 2021 report since 2008. Definitely Europe/etc focus. Progressive Grocer
Smash and Grab ATM Incidents Are On The Rise — Rob a bank in the US and your take is <$1800 on average. Getting caught means federal charges. OTOH destroying an ATM can often net thieves > $200k, & is treated as a property crime. Small wonder then that ATM “smash and grabs” are on the rise nationally
Digital Check-In Kiosks going in at Volkswagen dealers — Volkswagen retailers across the UK have introduced Tjekvik’s airport-style self-check-in digital kiosks in a bid to facilitate a contactless aftersales service. The kiosks incorporate functions including self-check-in and check-out, a locked key drop and home check-in via SMS direct to the customer’s mobile phone.
Supply Chain Woes Impacting Shipping Now — Bloomberg and other media outlets are reporting how the cost, for example, of shipping a 40-foot steel container of cargo by sea from Shanghai to Rotterdam now costs $10,522, 547% higher than the seasonal average over the last five years, based on data from the consulting firm Drewry Shipping.
Foodstorm Catering Kiosks — FoodStorm catering kiosks are currently live in multiple Uncle Giuseppe’s Marketplace locations across New York and New Jersey; Roche Bros. Supermarkets (MA) and Mollie Stone’s (CA) are currently in the implementation process. Essentially a 12″ tablet with Verifone wart attached. Catering is their big focus (and hope).
June 2021
Miami “Could See” up to 150 smart city kiosks from IKE – double-sided kiosks have two digital touchscreens and a suite of interactive applications designed to engage and drive discovery and mobility. Each kiosk serves as a free wi-fi hotspot and is location-aware, displaying information specific to the surrounding area.
Peerless-AV New Universal Digital Signage Solution — We are happy to present the latest addition to our lineup of digital signage display solutions, the Landscape/Portrait Kiosk! This unique solution combines the elegance of Peerless-AV’s indoor kiosks, with added functionality to support most 15″, 22″, or 32″ digital signage displays in either landscape or portrait orientation.
Ticketing kiosks in Philippines — Load Beep Here — LRT-1’s new e-tap loading kiosks. According to the LRMC, deploying e-tap loading kiosks limits face-to-face contact, and the exchange of cash—a safer and more convenient commute for the riding public.
Bill Payment Kiosks going in at Frankfort, KY from Lane Report — Courthouse Kiosks — Kentuckians will be able to pay court costs, fines and fees at ATM-like contraptions in select courthouses across Kentucky by next year.
The Kiosk Tradeshow and Kiosk Event Calendar is now back in operation! It has been in inflicted hiatus since March of 2020 but big shows in Vegas in August (HIMSS) and we are attending physical show here in Denver in October for Fast Casual.
Mental Health Kiosks by Amazon — AmaZen kiosks giving off the wrong vibe article from techspot. Everybody likes to beat up on Amazon.
New scanner kiosk from Pyramid — Each wing of the kiosk includes a printer, a kiosk payment module, an optional scale and twelve handheld scanners.
May 2021
Amazon Zen Interactive Kiosk Booth for Employees — The AmaZen meditation booth is a small room where employees can watch company videos about mindfulness while a small fan moves the air around.
Kiosk Price – Steel Prices Surging — Price has tripled for U.S. steel — In early May, futures prices for 20-ton rolls of domestic steel — the benchmark for most steel prices nationwide — pushed above $1,600 per ton for the first time ever, and prices continue to hover there.
Paying With a QR Code – BNPL or Buy Now Pay Later May 6, 2021 — How To Pay With A QR Code (and pay later) Nice writeup on PaymentDive on Paypal Dive Brief: PayPal, an online payment provider, expects the popularity of QR codes and buy now-pay later …
Mobile App For Ghost Kitchen Orders – iOS & Android – Retail Automation May 4, 2021 — Ghost Kitchen Mobile Ordering App – Virtual Restaurant Editors Note: first occurrence of a dedicated “purpose-built” mobile ordering app that we have seen which connects to a Ghost Kitchen. Now we …
New CPI Crane Pricing – CPI will be introducing a temporary 3% surcharge/price increase effective May 6th on all new orders, this is driven by our continued increasing costs for raw materials, electronic components and transportation. There is never an ideal time for this type of notification; however, the current global market place is driving this immediate action.
April 2021
New CPI Crane Pricing – CPI will be introducing a temporary 3% surcharge/price increase effective May 6th on all new orders, this is driven by our continued increasing costs for raw materials, electronic components and transportation. There is never an ideal time for this type of notification; however, the current global market place is driving this immediate action.
Pickup Towers in Walmart Are Going Away April 22, 2021 — Walmart Pickup Towers From the NYPost Apr2021 — The retailer is removing 300 of these towers and “hibernating” another 1,300 because customers grew accustomed to curbside pick-up during the pandemic
Hospitality Update – Hotel Lobbies and Marriott Contactless Arrival Kiosks — Marriott is testing contactless check-in and check-out kiosks and a “grab-and-go marketplace.”
By this summer, only 150 McDonald’s will remain inside Walmart stores — down from a peak of 1,000 locations at the height of the two chains’ 30-year partnership. The paper also reported that Subway franchisees are closing locations inside Walmart stores. The news comes as Walmart is trialing new operating models for in-store restaurants. It’s putting ghost kitchens inside select locations that offer pickup and delivery service from popular chains like Saladworks.
Related to Walmart and McDonalds and result of pandemic — H-E-B is partnering with Texas A&M University to provide grocery delivery to people who live on its main and West campuses in College Station, Texas. Even as mass vaccinations promise to boost store and restaurant traffic, newly established online buying habits mean retailers are prioritizing omnichannel meal service. Kroger is testing ghost kitchen locations in Indiana and Ohio, while Texas-based H-E-B recently opened a food hall that offers takeout and delivery options.
From NRN March 2021 — Pizza Hut is launching a digital pickup window at 1,500 restaurants — The Hut Lane is a dedicated pickup lane that will allow customers to …
Antibacterial Kiosks and Temperature Kiosks. The Washington Post did a nice article on temperature kiosks this month. Our take is still that touchscreens along with their POS devices/etc are the best way to allow the public to interact. MRSA is probably a bigger concern as far as remaining on surfaces than COVID (mainly aerosol in the air). Antibacterial treatments for touchscreens have so many caveats and only a very narrow and basically useless range of effectiveness. And you are much more likely to get infected from the front desk (and they from you) than you are from a properly maintained check-in kiosk with a touchscreen. Many of those also support the mobile handheld as a proxy input (think remote control) but then you should be aware that your mobile phone is likely the 3rd most likely infection point (#2 is toilet and #1 are sinks actually). But there are people that will sell the coating (figure $200 upcharge) and if you are into hygiene theater you can arrange some signage that tells people you have antimicrobial treated touchscreens. The CEO of Marriott broke down hygiene theater into the swiss cheese analogy. Enough layers and pretty soon you have a complete wall with no holes. There are new UV and UV-C treatments. One of them is UL and FDA approved and has been adapted for elevators as well as ATM screens and pinpads. Contact us if interested.
QSR Business – El Pollo Loco is expanding in Denver adding 10-15 restaurants. The restaurant chain said the Colorado expansion is part of a plan to open 140 new locations throughout the western United States by 2026. El Pollo Loco currently operates 478 locations in Arizona, California, Nevada, Texas, Utah, and Louisiana.
Touchless Technology for your toilet. Only in Japan for now. Also included is pic of new UV antibacterial treatment for sinks (think the hotels…)
Contactless kiosks all the rage in South Korea. Korea’s kiosk industry has largely been led by mid-sized companies. Hanasis, I-Tech and BT.One are among the recognized players. They rake in between 10 to 40 billion won in annual revenue. Conglomerates — Samsung Electronics introduced the Samsung Kiosk in Korea on Feb. 17. The device’s screen is coated with a special film that has a sterilizing effect, the company said. The kiosk uses Samsung Knox, the same software present in its laptops and handsets, to prevent hacking.
Credit Card Payments for IKEA and others via FISERV go totally offline. Customers at McDonald’s, Ikea, Popeyes, and others say they can’t pay using their credit cards. The payments processor Fiserv said its services were interrupted on Friday. Earlier in the day, Chick-fil-A experienced an outage and gave out free meals.
Touchless large format displays from Samsung in the news. Samsung Electronics France and iNUI Studio have introduced the IRxTOUCH KIOSK SERIES 2, a touchless interactive kiosk solution that is said to offer the same experience as a touch device but for the fact that the user doesn’t have to touch the screen to use it but only has to move a few centimetres from the display to navigate precisely through the various menus. The solution is designed to offer a clear advantage from a health point of view.
Looking for a job or maybe you are looking for people (sales people usually)? Be sure and check the Jobs listing.
Interview with TSI Touch Mundrake — big proponent of more touch. TSI provides the touch overlays used on many touchscreens especially large format screens (55 and up). Good explanation of PCap versus IR and why IR is better for large format touchscreens (higher fidelity). And he seems to imply that as long as we touch our mobiles, we will touch everything else. At some point we may truly start talking to our mobiles and then things will change. Interview by 16:9 good job.
No relationship between minimum wage increases and the adoption of touch-screen technology
McDonald’s restaurants raise their wages after a city or state raises its minimum wage ($1.00 premium above)
when the minimum wage goes up, the price of a Big Mac goes up too (just not very much given generally low wage component)
Intel UK Keeps Up Kiosk Related Content – this one on hardware required (openvino and intel vpro). There is a semi-useful link to qsrmagazine on left effect. Has an old Zivelo push tactic. There a better ways to burn a budget.
Microsoft offers guidance for customers using kiosk mode in Microsoft Edge Legacy – Microsoft Edge Legacy browser support ends on March 9, 2021. The Microsoft Edge Legacy will be removed and replaced with the new Microsoft Edge when you apply April’s Windows 10 Update which will become available on April 13, 2021. To continue using kiosk scenarios, customers need to install the new Microsoft Edge and set up kiosk mode before installing April’s Windows 10 Update Tuesday release to their devices.
Self-service kiosks – following the lead of fast food — Nice reference to Pyramid and McDonalds. Intel pitching its footprint in restaurants though from all accounts Android cannot be ignored. By BigHospitality and sponsored paid for pitch — The QSR sector has been the quickest to adopt technology such as self-service kiosks, and are so far reaping the benefits
January 2021
Europe/UK News — The limit on a single payment using contactless card technology could rise to £100 – more than double the current limit. From the BBC UK
Misleading Temperature Kiosk News Story — It makes us a bit despondent seeing stories like which are trumped-up success stories or just lazy puff news by US institutions bragging on their unwitting purchase of Chinese tech. We are glad Biden signed Buy USA. Much better and more affordable solutions by US companies and US technology than these deceptive tablets. Alabama of course made the 2M mistake with blacklisted HIKVision that promised the world and delivered an invoice.
Walmart Making Incursion Into Finance – Walmart Fintech Incursion From the Financial Brand Jan 2021 — The deal with Ribbit may reflect Walmart’s desire to get further into the actual guts of financial services, rather than being …
Legal kiosks in Minnesota — To address this digital divide, the Minnesota Legal Services Coalition requested CARES Act funds to give communities access to civil justice by creating a statewide network of 250 legal kiosks to be stationed in a variety of court, agency, non-profit, and other community locations.
Point of Sale RFPs refresh on posrfp.com — last five months + active one for December (Manitoba/Alberta) we included the actual rfp document for download
Intel Touchless 2020 Whitepaper – Opinion – We saw new whitepaper by Intel on touch screen monitors & going touchless & hoped that it would be instructive. Unfortunately…
Smart City RFP New Jersey – Outdoor dual-sided 55s for public information. Surveillance cameras. Hotspots.
Coinstar Expands Its Coinme Bitcoin ATM Fleet to 5,000 The service is now available in nearly 25% of Coinstar’s total kiosk fleet and in 40 U.S. states, according to figures provided by Neil Bergquist, chief executive of Coinme. Coinstar change-counting machines are located in supermarkets, gas stations and convenience stores around the country.
CDC issued report on their results testing 800,000 travelers for potential COVID. They identified only one. Questions remain why zero false positives for example. What did they do right and what did they do wrong?
Compact, Ready-Made kiosk line announced by Posiflex. The new Mercury EK Series is a line of sleek, compact kiosks available in either a floor-standing or countertop setting, with two Windows OS models and one Android OS model to choose from. BusinessWire
McDonald’s announced a new growth strategy for 2021 — “Accelerating the Arches” — includes a new crispy chicken sandwich and a new loyalty program: MyMcDonald’s. Described as a “new digital experience growth engine,” the personalized loyalty program and all-in-one platform will offer tailored promotions for members and the ability for customers to place orders “through the channel of their choice.” Test pilot in the Phoenix area over the coming weeks. Link to article on NRN
October
Home Depot 6,000 units (we are guessing) — Reality Interactive, a leading retail technology design firm and digital agency in Middletown, Connecticut, announced the launch of its AXSIS™ Thermal Enabled Digital Hub. The leading home improvement retailer in the world has already deployed 6,000 units
Pizza Automation Option – Basil Street Pizza — An autonomous pizza baking machine that cooks a thin crust brick-oven style 10″ pizza in 3 minutes for around $10 reducing exposure and risk with touchless baking and tap and swipe payment!
NRN article – Touchless tech gets prioritized at restaurant chains during the coronavirus pandemic. QR codes, artificial intelligence and robots help make the lives of customers and employees easier. — Link
PSA – Deceptive Meridian Temperature Tablets Endanger Public Safety. Includes video. — Link to IPVM article
AI Kiosk – Lenovo and Reese team up for AI-driven crowd behavior modification to maintain health protocols at sporting events. First use of AI we have seen in this fashion. LINK
Betting Kiosk – Newgioco Obtains GLI-20 and GLI-33 Certification for Kiosk Installations of Elys Platform on Yahoo News
Canadian retailer vends ready-made meals from contactless kiosks. link
Michigan DMV hits 1 million transactions. The kiosks located in stores around the state allow residents to renew license registrations and purchase tabs without going inside a branch office. There are 127 kiosks around the state with plans to add 23 more outside Secretary of State branches and at Kroger and Meijer stores.
Amazon Go Stores are using palm biometrics now. Nice little unit and guessing fujitsu. Link
From the UK — Kiosk and Digital Signage 2020 (KDS 2020), Europe’s leading one-day summit for kiosk and digital signage industry professionals has been postponed.
Temperature kiosks — we saw an article push from a kiosk portal promoting Chinese temperature kiosks. We’ve notified the portal about the product and hopefully paid advertising does not trump public interest.
September
CLEAR providing app and kiosks for MGM Resorts meeting in Minnesota. Combines identity credentials with COVID tests, Link
Great background on Harrahs purchase of Caesars along with William Hill context — GGB Magazine
Kioskmarketplace news — Emirates self check-in,
Walmart store redesign, Treasury to forgive PPP loans,
BioLife Sciences introduces touchless vending machines, Voice technology provider teams with Mastercard, ViewSonic introduces hand sanitizing stations, Toshiba introduces multifunction printer
Can Kiosks Find New Life During Coronavirus? QSRMagazine article talking with Mike Geiger of Moe’s and also Michael Cecchini of Pure Green on kiosk opportunities. Link
Digital Signage — Turns out DSE has no assets for refunding payments or anything. The digital presence at Digital Signage Connection is toast. Remains to be seen what DSF does. Link
Gaming — Caesars Entertainment’s play for William Hill is the latest sign Las Vegas sees tons of upside in moving chips in the direction of online gaming and sports betting. Article
Viewsonic Offers Hand-Sanitizing Stations — The Health Flex Kiosks include options for integrated displays and secure storage for media players, routers or surge protectors, and a touchless hand sanitizer dispenser holder (hands-free dispenser is optional). See the catalog for hand sanitizer stations that the KMA offers.
DSE Declares Bankruptcy – writeup on 16:9 — It was matter of time. It was a few years back they opted for quality argument over quantity. Show never grew. ISE and InfoComm are still running but we suspect most will migrate over to NRF just like we did in the kiosk industry.
QSR Market Update Opinion – QSR & Fast Casual Restaurants – Is the Restaurant Business Getting Better? September 18, 2020 Editor Note: We do interviews with magazines (recently for NRN) and in those we express what we call “ad hoc” opinions based on what we have seen and heard. For sure
09/11 Buyer Beware — Appears to be a McDonald’s outdoor menu (Samsung OF55F?) with some severe burn. Link
09/11 Video – Behind-The-Scenes Look At Changes Coming To TSA Checkpoints Amid Pandemic | NBC Nightly News
09/11 Question: How to count people without any concerns regarding privacy or data protection regulations? Nice writeup by Wick of Heimann Sensors on LinkedIn – link
09/11 Questionable Claims — Copper-infused antimicrobial film – called NanoShield – its makers claim will self-disinfect something like a touchscreen in less than 15 minutes. Thanks to 16:9 for the expository article.
09/10 – PCAP TILE for seamless across multiple 55 inch screens announced by TSItouch (includes video) – link
08/25 — Whole Foods Cashierless By Next Year? Amazon may be looking to bring the cashierless tech found at its Go convenience stores to Whole Foods supermarkets as early as next year
08/25 — Five steps of legal advice on handling anti-mask customers from National Restaurant Association LINK
08/25 — From JAL website – Japan Airlines (JAL) today announced the decision to trial new touchless technology at Tokyo`s Haneda Airport, starting August 24. LINK
08/25 — DART Gets Touchless Kiosks for Wayfinding LINK
08/23 — Article on UV-C Wands from CNET. The dangers of. LINK
08/20 — South Korea begins using a robot greeter. checks temperatures, dispenses hand sanitizer, enforces social distancing and makes sure you are wearing a mask. Thanks to Ross at QwickMedia. Video. Link
08/14 — More than 15,000 Canadians have died of an opioid-related overdose since January 2016. is transforming the distribution of regulated products with an integrated platform that combines industry-leading software, advanced biometrics, and tamper-resistant hardware. Article
Click for full size Opiod dispenser
08/13 – Digital signage news — Fourwinds Acquires SmartSpace. Workplace software for employees (tough market). Expands FWI’s international presence and capabilities with offices and employees in the US, UK, Europe, and Asia. Link
08/13 – report from IPVM on the Alabama Fever Detection deal which involves HKVision (blacklisted). $1M deal. Link
08/12 — Recommended Accessibility requirements for RFPs article by The Paciello Group (TPG). Link
08/11 — Simon Malls in talks with Amazon (ditto Penneys)
08/11 – TSA is putting in new ID verification (CAT). Credential authentication technology (CAT) at Thurgood Marshall Airport and others. Not kiosks, just desktop devices inline for use. Link
08/10 — GRUBBRR works with BlueStar. BlueStar is a Solutions-based distributor seeking to offer its customers complete solutions which can be taken to market and not just individual pieces of hardware. GRUBBRR will work with BlueStar for ready-to-go self-ordering solutions. BlueStar distributes much of the hardware used in GRUBBRR products, and now will have access to the software that can transform those products from simple hardware into automation solutions. Link to full article
08/04 — From HotelBusiness — Temperature Scanning Can Help Employees & Guests Achieve Peace of Mind– article link
08/04 – Elo announces Elo AccessTM temperature screening kiosk. Looks to be a “turnkey solution” application for wellness-check at the door. Specs for bolometer and camera not disclosed. Press release link
08/02 — Curative deploys first Covid19 testing kiosk in California. Not bad looking. Link
07/29 – Henry Ford hospital adds temperature screening kiosks. Note that this has been misreported as retinal scanning when in fact after speaking to hospital they confirmed to KI that it is in fact inexpensive Infrared sensors.
07/26 — A man using a prosthetic mask stole more than $100,000 at casinos, prosecutors say. Colletti, 55, allegedly targeted his victims by illegally obtaining their personal information and then using counterfeit driver’s licenses to withdraw funds from their personal bank accounts via self-service kiosks at the casinos. The kiosks, operated by Global Payments Gaming Services, are used by the casino industry for bill-breaking, jackpot processing, cash withdrawals, cash advances, and ticket exchanges, among other services, according to the complaint. The kiosks require users to insert their driver’s license and the last four digits of both their Social Security number and phone number before checking account funds can be withdrawn. Each victim had previously enrolled to have their bank accounts linked to their profile in Global Payments’ “VIP Preferred Program,” the complaint said. Link to article on CNN
07/21 — How the pandemic is affecting business travelers in airports. Lots of pictures with this article. Malaysia, UAE, Canada, Doha. Link
07/21 — 170 companies now offering thermal imaging. In Just 6 Months, ‘Fever Cameras’ Have Become a Full-Fledged Industry More than 150 companies now sell alleged fever-detecting technology aimed at the coronavirus. Link
07/21 — Temperature screening — Suprema Adds Thermal Camera to Biometric Kiosk Solution LINK
07/21 – American Airlines unveils touchless kiosks. The kiosk prints the bag tags, all without the customer having to touch the kiosk. Link
07/20 – The Hawaii Department of Transportation (HDOT) has selected passenger temperature screening technology for use at Hawaii’s public airports to help protect the community and identify passengers with a potentially elevated body temperature. Nice article too at Homeland Security
07/20 — Olea offers financing on temperature kiosks. $8 per day for a temp screening kiosk including shipping and extended onsite warranty when you finance. Compared to assigning and employee to scan everyone coming in the building not to mention safety it’s a no brainer really.
07/16 – Olea Hires Director of Alliances & Partnerships – Olea announces the hiring of channel sales and partnerships industry expert, Rusty Gaynes, as Director of Strategic Alliances and Partnerships.
07/16 – Networld announcers new virtual summit — Self-Service Innovation Virtual Summit Dec. 8-9, 2020. Wide range of self-service interest including vending, food packaging and more.
07/16 – South Hall Kroger gets new DMV tag renewal kiosk. Link
07/16 – Webinars – July 16th — Panel Discussion — The rapid growth of kiosks and the next evolution beyond self-service
Thursday, 16th July at 4:00pm UK time
Tradeshows – Yesterday (7/9) NRF announced the Big Show will not be happening in January. Instead it will be in early June. A virtual show will occur in January.. Now NRF is just about two weeks after the National Restaurant Association show in Chicago. We were expecting the postponement as we became aware of several of their marquee “biggest show of the year” companies grounded their travel thru January. At NRA the KMA has a 10×20 in the Tech Pavilion. Here is our booth location.
Customer Experience – Top 80 Stats About A Future Customer Experience Shaped By Technology — Link
Electric Cars – Electric Car Charging Stations Are Finally About to Take Off – Bloomberg
Kiosk Software – KioWare for Windows | Configuring KioTouch™ YouTube Video
Airlines – Changing the way we fly and interact at airports with smart self-service solutions by Materna IPS GmbH. This is not a short #COVID response but a sustainable solution to upgrade the flyer’s customer journey. Pyramid Computer GmbH is very proud to be part of that solution. New Self-Bag Drop Materna
Thermal Imaging — MoviTHERM launches FLIR A500-EST. A camera designed with your elevated skin surface temperature screening needs in mind. https://zcu.io/yEJu
Coming soon: The new embedded RFID module from Zebra Technologies. The RE4000 is Zebra’s first RFID module designed to be embedded into Zebra’s RFID printers and third-party OEM equipment. Endless applications include medical devices, kiosks, access control, smart lockers, robots, vending machines, casino terminals, ticketing systems, POS terminals and many more.
June
McDonalds Kiosks — McDonalds permanently closing Times Square Flagship. Link. McDonald’s confirmed this week that the company has made the “difficult decision” to close the famed corporate store in Times Square, a move that was in the works prior to the coronavirus pandemic.
Healthcare Kiosks — as news reports detail the impact COVID-19 will have on our population and the healthcare system that serves it, many medical facilities have put systems in place to streamline services and keep frontline workers safe…… — Link
Budget Considerations for Self-Service Kiosk Success — Link — carefully consider each of these five high-level areas in solution budgeting – they will all come up. This is a macro view of the main elements of project budget, and supplier evaluation considerations that can most effect your budget
Custom America announces the availability of the all new D4 desktop label printer – read more about the new product release here:
Appetize on “What is a Virtual Kiosk” — Virtual Kiosk allows guests to instantly access mobile ordering on their smartphone. It uses QR or Quick Response Codes– a surprisingly easy to use technology– to bring guests directly into the ordering site.
Evoke Partners with Core Intelligence on Distancing Application — We’re excited to partner with Evoke Creative for CORE | Intelligence Powered By FastSensor, designed to allow business owners to monitor social distancing in real-time through our groundbreaking, AI technology, all while allowing you to get to know your customers better than ever.
Frank Olea Podcast with 16:9 — Excerpt on touchless — Yeah, it’s fun. It’s gimmicky. But yeah, getting the public to change their behavior is gonna be really hard. I mean, it ‘s about the path of least resistance, right? So unless it’s easier, it’s not gonna happen.
New telemedicine kiosk option from Lilitab — Introducing new Telemedicine Tablet Cart. It’s perfectly suited for any healthcare environment to be wheeled into patient rooms allowing doctors to “see” their patients at a safe distance. It meets all ADA requirements for lying, seated, and standing positions with self-adjusting tilt.
FDA Makes Hand Sanitizer Recommendations — FDA advises consumers not to use any hand sanitizer manufactured by Eskbiochem SA de CV in Mexico, due to the potential presence of methanol (wood alcohol), a substance that can be toxic when absorbed through the skin or ingested. FDA has identified the following products
Video Call Kiosks from KIOSK — Compunetix is pleased to announce a partnership with KIOSK Information Systems (KIOSK) to deliver Video Call Center™ (VCC) on digital kiosks. Compunetix Video Call Center (VCC) for Healthcare is a browser-based, real-time voice and video workflow solution for healthcare providers that need to remain available to their patients in a safe and secure manner.
Moviegoers return as Cinemark cautiously reopens — Cinemark is the first major theater chain in North Texas to reopen its doors, welcoming customers Friday at locations in West Plano, McKinney and northwest Dallas off of Webb Chapel. It will resume operations at other locations on a rolling basis in the coming weeks.
Electronic Shipping Kiosks — D’Arrigo California has implemented shipping kiosks at their shipping facility in Salinas, CA. This innovative tool, which contains a proprietary software program, was developed to improve efficiencies of the shipping process. D’Arrigo California’s investment in the electronic shipping kiosks and its proprietary software program demonstrates its commitment to provide efficiencies throughout its supply chain.
Wow Bao announced further expansion plans within the East Coast market. In quarter one 2020, Wow Bao will open three new locations at some of the largest transportation hubs in the region, including Dulles International Airport, Boston Logan International Airport and Raleigh-Durham International Airport. https://www.qsrmagazine.com/news/wow-bao-plots-east-coast-expansion-2020
Hogansburg in northern New York. Under New York state law, sports bets can only be placed in person, through a betting window or kiosk physically located inside a casino. There is no online or mobile sports betting through phones or other devices. Bets can be
Mayer and Associates, a company that designs and sells kiosks to restaurants. Anzia said both customers and restaurants like them. “One of the biggest impacts we’ve seen with self-ordering kiosks, restaurants are seeing an uptick of 25 to 30 percent on
signed up (more on this shortly) and finalized your registration, you simply head to the CLEAR lane, confirm your identity at a kiosk, and get whisked away to the front of the TSA line by a CLEAR ambassador. So what’s stopping you? Likely the high price
Mall-565492691.htmlself-pay basically comes from not being bothered by lines and such.” Ward says there’s a tutorial on the check procedure at the kiosk. The market is also under 24-7 surveillance, so if a customer has a question, they can reach someone within minutes.
Our feature this month is a case study in tablet kiosks and giving back to the community. In it, an interactive tablet kiosk from the iPadKiosks serves as the centerpiece of a young man’s Eagle Scout Service Project. Worth noting that every single one of our sponsors and members donate expertise and materials to projects.
ADA Committee – we met with the U.S. Access Board in Washington, DC and had an extended meeting with them covering options for working together going forward. The group was very enthused on both sides and we came away with a plan. Visit our ADA page for the writeup on the meeting. Included are some pictures plus our show and tell on assistive devices. Thanks to KioWare, Frank Mayer, Olea and iPadKiosks for attending. Also thanks to ATMIA and the ETA. It was pretty exciting all said.
News and More — we’ve added a Digital Signage RFP and a Smart Cities RFP section. Atlanta was Intersect we believe and New Jersey and Jersey City are next. Very active and competitive space. Those go along with existing McDonalds news watch. Word there is more changes as far as vendors go. Some in and some out. Sometimes it almost seems easier and better to let someone win the initial deal and then win it for sure later when they don’t execute.
The Kiosk Industry Group is a news and marketing association for self-service and kiosk manufacturers. It is for the benefit of kiosk manufacturers, developers, resources and client companies who are involved in self-service transaction machines (SSTM). News about the industry and by the industry is published on our website when it is relevant to companies that deploy or may deploy self-service, or to companies that support those deployers with hardware, software or applications. The Kiosk Industry Group has been active since 1995. Our audience this year on the website is 50,000 (human). Visit https://kioskindustry.org/ for more information.
And thanks to all of our sponsors. They are the ones along with our members that make this network available.
Washington’s weather kiosk was located on Pennsylvania Avenue, near E Street NW. It happened to be directly adjacent to The Washington Post building at the time.
Initially, the kiosk was quite popular with the public, and its reports were frequently cited by the media, particularly The Post. But after a couple of decades passed, Washingtonians began to complain that the kiosk was not reporting accurate temperature readings. The kiosk’s temperature was often 10 degrees warmer than the actual temperature, particularly on sunny afternoons.
The kiosk became a Great Depression-era “fake news” controversy in Washington.
Betting Kiosk – Newgioco Obtains GLI-20 and GLI-33 Certification for Kiosk Installations of Elys Platform on Yahoo News LINK
Iowa casinos allow bets on Super Bowl for the first time — people placed bets throughout the entire game, whether by kiosk or ticket writers at the casino or by a mobile app from home.
Until May 2018, a federal law known as the Professional and Amateur Sports Protection Act (PASPA) limits most legal sports betting to Nevada and three other states. That (PASPA) was overturned by the Supreme Court in favor of New Jersey, allowing state-sponsored betting.
What to Expect in a World Where States Can Legalize Sports Betting
sports betting kiosks betting machine
Anticipating PASPA’s repeal, a handful of states have started the process by passing enabling legislation. Pennsylvania is one notable example. These changes to the law are paving the way for states to start offering legal sports betting in the next couple years.
What can we expect the future of sports betting to look like? According to a May 2017 Oxford Economics report, legalized sports betting is projected to generate $8.4 billion in new tax revenues, create more than 200,000 new jobs and add over $22 billion to the nation’s GDP. With a budding new industry on the horizon, businesses are working tirelessly to capitalize on the new opportunities being presented in the world of sports gambling.
Casinos will need to be well-prepared for the influx of new customers that will be flocking to their venues in hopes of placing their first legal sports bet. As a result, many casinos are finding that sports betting kiosks provide the needed automated self-service solution to handle a higher volume of sports wagers without requiring the need for additional customer service staff.
The Impact of Sports Betting Kiosks
With such anticipated economic growth in the gambling industry, casinos will need to do their best to streamline their betting services. Sports betting kiosks will be a key factor in perfecting this process as they will improve the customer experience and will increase betting revenues for operators.
Wagering kiosks will improve the customer experience by cutting down wait time. Customers will not be waiting in line to place a bet. With multiple betting kiosks available, customers will be able to place a wager whenever they please. In turn, this will also increase revenue with more total bets placed.
Where can I place a legal online sports bet?
New Jersey sports betting sites
New Jersey sports betting kicked off in June 2018, less than a month after the fall of PASPA. Online sports betting officially went live in New Jersey on August 6, 2018 when DraftKings Sportsbook launched. FanDuel Sportsbook launched its mobile app three weeks laster.
Pennsylvania sports betting started late in the game considering it had a law on the books in 2017, only launching in November. The Keystone State changed its law to allow legal sports betting anywhere within the state.
Legal sports betting in Nevada did not change after the Supreme Court decision. Many Nevada casinos feature online and mobile sports betting platforms allowing you to wager anywhere in the state.
Geolocation technology on your device will ensure that you are located in Nevada before allowing you to bet. Bettors also must first establish an account in-person at a physical casino location before betting online. This includes verification of identification and a minimum cash deposit of between $50-$100 to fund the account.
West Virginia sports betting sites
West Virginia opened its sports betting operation in September. Only two public sportsbooks opened in 2018, and another started up at The Greenbrier, a private resort. West Virginia sports betting added the ability to bet via mobile in December 2018.
Rhode Island’s sports betting operation runs through the state lottery in partnership with William Hill, so the well-known bookmaker will provide the state’s app technology.
Mississippi sports betting sites
Sort of. Mississippi sports betting must be done within a land-based or water-based casino. However, state regulations allow for mobile wagering while on casino property, though only one tribal casino has launched it.
Benefits of Betting Kiosks
Line queue management for burst cycles
Increased betting revenues for operators
Higher wagering levels
Operators optimize their labor costs
Accept cash, winning tickets, and vouchers
Provide ADA accessible betting options for customers
Background – Fixed odds betting terminal
A fixed odds betting terminal (FOBT) is a type of electronic slot machine normally found in betting shops in the United Kingdom. The terminals allow players to bet on the outcome of various games and events which have fixed odds, with the theoretical percentage return to player (RTP) being displayed on the machine by law.[1] Typically slot machine FOBTs have an RTP of 90% to 94% depending on the chosen stake, and standard roulette FOBTs have a long-term average RTP of 97%.[2] Fixed odds betting terminals were introduced to UK shops in 2001.[3]
The most commonly played game is roulette. The minimum amount wagered per spin is £1. The maximum bet cannot exceed a payout of £500 (i.e. putting £14.00 on a single number on roulette). The largest single payout cannot exceed £500.[4] Token coins can be of value as low as five pence in some UK licensed betting offices (LBOs).[citation needed] Other games include bingo, simulated horseracing and greyhound racing, and a range of slot machine games.
Like all casino games, the ‘house’ (i.e. the betting shop) has a built-in advantage, with current margins on roulette games being between 2.7% and 5%.
A great number of businesses depend on ease of access and ease of use, and when it comes to gambling, that’s becoming more and more non-negotiable as the industry’s scenario is already set towards a booming future as more states across the country are legalizing gambling and sports betting kiosks.
Like KI mentioned in a past article: “According to a May 2017 Oxford Economics report, legalized sports betting is projected to generate $8.4 billion in new tax revenues, create more than 200,000 new jobs and add over $22 billion to the nation’s GDP. With a budding new industry on the horizon, businesses are working tirelessly to capitalize on the new opportunities being presented in the world of sports gambling.
These opportunities are being capitalized in the form of Sports Betting Kiosks. They will increase revenues generated from the newly-improved customer experience – a win-win scenario already used in fast-food chains, for example.
Betting Kiosks are computer terminals that offer direct access to sports betting apps, they accept a variety of forms of payment, including cash, credit cards, voucher or money on player’s account cards, and are designed to be user-friendly. If you’ve dealt with a smart phone or a tablet before, you already know how to operate a Kiosk.
If you think of a bet that you can make at a window, you can make it at the Kiosk. This will empower the gambler to evaluate his options at his own pace and reduce waiting time as they will be able to place the bets whenever they please, not having to stand in lines. This is also more appealing for bettors with little to no experience, thus eliminating some intimidating obstacles that would prevent some people from entering the betting market.
You can opt to make live bets as the Kiosks feed you multiple sports events in real time with live odds or place several bets in one session and move on. Imagine you are betting tennis, during the US Open. You can cash out or change your bet during the course of the games.
Being able to see available balance and possible betting outcomes are features that help streamline the betting process and have better control over the session, which also entices new players.
Also, as time goes by and people get more familiarized with the digital method of betting and what a Kiosk has to offer, it will feel more natural to wager.
There are several companies (Kambi, SB Tech, IGT, etc) that distribute these Sports Betting Kiosks and between these several brands you’ll find that the wagering options available are those in your standard betting sites or apps, but also include many other advantages, such as:
Users profiles with their balance, live amount wagered and account info
Prop bets, over/unders, parlays, etc
Search by Player or Team
Quick access to preferred sports/events
Funding Kiosks with membership accounts
Event streaming selection
On-screen tutorials to guide bettors
Associated mobile apps
Etc.
Kambi, the provider for SugarHouse, Rivers and Parx and two OTB parlors, reported that roughly 75% of bets are made using a Kiosk, and specified that on one location, that number is a staggering 88%.
Sports Betting Kiosks are setting themselves to become a smash hit for casino owners. The required maintenance is low and there are no wages, health insurance or paid vacations to be taken into account when budgeting your operations. Seems the logical to opt for a business strategy that will:
Improve customer accessibility
Increase business volume
Reduce waiting time for customers
Simplify the betting process
Provide more options to cash out the winnings
Offer the same amount of wagering options as the traditional method
Rivers Casino in Pittsburgh opened its temporary sportsbook in December 2018 with six self-serve betting kiosks, a feature that had been rarely seen in the large, glitzy Las Vegas casinos patrons might have visited. For customers, there was a sharp learning curve.
“At first, people didn’t even know where to put money in,” Andre Barnabei, the casino’s vice president of gaming, recalled last month, three days after Rivers debuted its larger, permanent sportsbook.
He was speaking a few steps away from a row of 27 Kambi betting kiosks that had just been fully occupied during much of a September football weekend. Six more sports betting kiosks are scattered in other parts of the casino.
The Rivers’ emphasis on the technological alternative to betting windows, with their human, conversational ticket writers, may be out of the norm from what’s traditional in Nevada, but it’s part of a national trend as state after state legalizes sports betting and new sites open.
A dozen kiosks is common, but some have many more
Whether a small casino in Indiana, a mid-sized one in Mississippi, or a large operator in New Jersey, it is common to have anywhere from eight to 20 self-service kiosks in operations that have opened in the past 18 months. Operators say they reduce lines, speed things along, allow bets 24/7, enable in-game wagering, and appeal to younger bettors accustomed to doing everything in life digitally.
Self-serve kiosks, after all, have increasingly insinuated themselves during the 21st century, whether at airports, hotels, fast-food restaurants, convenience stores, health care settings, or elsewhere. They have for years been a part of casino operations relating to player loyalty programs, and the ever-expanding sports betting world is catching on.
Pennsylvania’s casinos may be bigger into the alternative than anyone. Parx Casino in suburban Philadelphia has 18 kiosks in its recently upgraded sportsbook, and Philadelphia’s SugarHouse Casino is expanding its number of kiosks from 12 to 22 in a new sportsbook about to open.
And much smaller Presque Isle Downs and Casino in suburban Erie, Pa., has 50 of them spread around the casino.
“The guests love it,” said Presque Isle’s general manager, Kevin O’Sullivan, estimating about 95% of bets placed at the Churchill Downs Inc.-owned property are by kiosk.
For first-time users, he said, “it only takes one of us to run through the screens for a minute or two, and they take it from there. The kiosks are definitely king … We’ve got them very well spread out, with locations where a person can just pop in quickly and place his bet so as not to tie up the ones in the sportsbook area.”
Nevada just has a different betting culture, historically
The relatively small William Hill sportsbook locations throughout Nevada have commonly made use of kiosks for years, but in the more opulent sportsbooks on the Las Vegas Strip and elsewhere, the self-serve devices are creeping in only a few at a time.
Charles Cohen, IGT PlayDigital vice president of sports betting, says the explanation lies in the longtime habits in the only state where sports wagers have historically been legal.
“The reality is it’s about the culture and style of experience that people associate with Las Vegas sports betting that makes it more of a personal, over-the-counter experience,” Cohen said. “The kind of training and expertise that ticket writers have at the windows there is very high, because they expect to have conversations with customers about the bets they’re placing.
“These guys are experts. There’s a certain social environment to the sportsbook where ticket writers are almost like hosts, and so the experience of walking into a sportsbook in Las Vegas is defined by that personal interaction.”
That’s a point agreed on by Derek Stevens, owner of the Golden Gate and D Las Vegas casinos and a large sports bettor himself. His two properties have added a total of nine betting kiosks in the past year, though they’re still seldom used compared to betting windows.
“Initially, the amount of wagering taking place on the kiosks is very modest,” he said. “It is certainly not anything similar to what I’ve read or seen on the East Coast. I think there’s an element in Las Vegas where customers are more accustomed to the windows, more accustomed to asking for information from ticket writers. From our perspective, it’s a great opportunity to provide great customer service and interact with the customer.”
Stevens is in the process of developing the Circa casino in Las Vegas with a mammoth sportsbook as a focal point, and “I’m certainly going to have kiosks — the only question is how many.”
Big bettors better off at the window
There’s one other key distinction in the Las Vegas sports betting world: the more customary large wagers placed there. Due to regulatory concerns, primarily related to money laundering, operators set limits on how much can be wagered on kiosks – such as a $3,000 maximum win through any kiosk bet at Pittsburgh’s Rivers.
Also, Cohen noted, large bettors can get slowed down instead of speeded up by kiosk use.
“People don’t want to stand there for five minutes feeding in bills to make a bet,” he said.
He said hundreds of IGT betting kiosks are in nine states, and casinos typically want a mix of kiosks and sports betting windows, with the balance varying depending on the nature of the casino.
“When you add kiosks into the environment, your volume of wagers goes up,” he said. “However, you can max it out, getting to the point where you have so many kiosks that most of the time they’re not being used, and it doesn’t have an incremental benefit.
“On a big game day, though, it’s different, when you’ve got a small period of time, a couple of hours, where 80% of the wagering is going to happen. You absolutely need to make sure people can get their bet down quickly.”
IGT is among a number of firms that are increasingly involved in providing the software platforms for sports betting kiosks in a big way, with Kambi, SB Tech, Stadium Technology Group, SG Digital, and others profiting from new business as legalization expands state by state.
In the case of IGT, it customarily contracts with a casino operator that then also partners with a sports odds provider, because IGT does not have a U.S. odds-setting operation. Kambi, meanwhile, provides both odds and kiosks for casinos in Pennsylvania, New Jersey, New York, and elsewhere.
Kiosk adoption parallels rest of the world’s betting
Max Bichsel, U.S. director for Kambi, said the kiosks have for years been a popular mechanism for placing sports bets around the world, depending on the country, and it was just a matter of time and legalization before they became common in the U.S.
Kambi has hundreds of the kiosks placed in different states, and on average they represent 80% of the retail bets handled by those casinos, Bichsel said. The average size of the bet is smaller, though.
“Your high-value player with tens of thousands of dollars is going to the window — if you’re betting hundreds of dollars you’ll go to the kiosks,” he said. “There’s lots more volume on the kiosk but larger average handle over the counter.”
Though Bichsel said kiosks will never eliminate the need for or value of ticket writers, it is also customary for sportsbook counters to close down late at night, once the key televised games end. The casinos never shut their doors to customers, however, including potential sport bettors.
“A kiosk can be 24/7 and someone can still get a bet down,” he said. “There’s a lot of benefits for the customer.”
One of the benefits identified by Rusty Johnson of Fort Collins, Ky., visiting the Rivers Casino before his Cincinnati Bengals took on the Steelers at nearby Heinz Field last Monday, was just how many betting options he could see on the kiosk compared to the odds boards above the betting counters.
In that respect, scrolling through the kiosk menu is not much different from what players experience in states like New Jersey and Pennsylvania with legalized online/app sports betting. So Johnson got a small bet down on Bengals receiver Tyler Boyd’s number of catches, which would have not been a clear wager to him at the window, unless he knew to ask.
“There’s a lot of stuff on there you can look at and take your time, a lot of different options,” Johnson said, though he acknowledged he also had to ask for help from Rivers Casino staff the first time he used the machine.
Barnabei said the casino has up to three “ambassadors” available during busy times to assist customers at the more than two dozen kiosks and speed things along. By providing that service, he said, the sportsbook has actually expanded its number of employees due to kiosks, rather than reducing them.
The Rivers has already expanded its number of kiosks three times since opening, yet it still has nowhere as many as smaller Presque Isle. As to whether it will need to keep increasing — the kiosks each cost “about 8 grand,” according to Barnabei — it will all depend on demand.
“That would be a great problem to have,” said Bill Keena, the casino’s general manager.
Gary Rotstein
Gary is a longtime journalist, having spent three decades covering gambling, state government, and other issues for the Pittsburgh Post-Gazette, in addition to stints as managing editor of the Bedford (Pa.) Gazette and as a reporter for United Press International and the Middletown (Conn.) Press. Contact Gary at [email protected].
We were looking through the Target Center RFP and couldn’t help but notice that “cash” will not be accepted. Welcome to the world of “Cash Free”, mobile phones and contactless cards. We wonder if swipe will be supported almost.
Given the sports teams that use the Target Center, they will have a “Court Cash” loyalty app.
The wallet is a feature within the team app that allows any fan the ability to pay for their food & beverage and retail purchases with their mobile phone. Forms of payment include a loyalty currency called ‘Court Cash’ which is issued by the team or fans can use a credit card stored within the team app wallet. POS must be able to:
accept app wallet payments via QR code scanning or rich checkout.
recognize when a fan is designated in the wallet as a member, half-season member, and other segments to be determined in order to offer these groups the specific discount associated with their respective segment.
redeem from the wallet one-time coupons for designated items or for a one-time discount.
accept mobile orders for a choice of either pick-up or delivery.
The Service Provider must define and provide a POS solution that includes mobile, kiosk, and cash-free platform solutions to deliver on the aforementioned omnichannel experience.
Cash To Card Option – Abstracting Cash
Maybe the Target Center given sports and entertainment events would be interested in converting those cash customers to TC customers.
The kiosk association has several options for Cash2Card. The kiosk association has several options for Cashless self-service. The most robust is Cash-2-Card developed by Self-Service Networks
An industry veteran of nearly 25 years, Self-Service Networks has been providing self-service card vending solutions to a variety of retailers, shopping malls, restaurants, event stadiums, convention centers and more. Self-Service Network’s unique blend of refined
technology and focus on the process of customer empowerment provides a complete solution that makes the transition from cash to other forms of currency simple and efficient.
Self-Service Network’s patent-pending solution for driving customers to load their cash onto contactless virtual cards is leading the way in the cashless technology revolution.
Self-Service not only provides an open-loop Visa or Mastercard virtual or physical plastic card, but can also integrate with your existing gift card program to deliver a fast, clean card to help drive your customers through your checkout lanes more efficiently and safer than ever before.
Cash is going through a rough period we think though some of the new solutions where modern smart cash management is provided are very attractive. Example is new Pyramid product shown on Stores and Shops.
Pyramid kiosk cash kiosk station
Self-checkout systems are becoming increasingly popular. Their number has almost doubled in recent years. An important success factor for the acceptance of these solutions is the possibility to enable various payment options. Especially for small purchases such as bakeries, cafes, pharmacies or fast-food restaurants, retailers can still not do without offering a cash payment function for self-checkouts. The customer wants to be able to choose his payment method freely in order to complete his purchase as quickly as possible and without long waiting times. In order to allow the greatest possible flexibility in self-checkout, Pyramid Computer and CPI have developed an attractive and space-saving solution that enables cash and cashless payment at the same kiosk.
The kiosk component of the solution is based on the polytouch® flex21.5 from Pyramid Computer. This has a super flat, frameless touch display and, depending on requirements, individual peripheral modules such as scanners, printers or EFT payments can be integrated into the housing. Due to the compact form factor, the kiosk itself is incredibly cost-efficient and not only variable in terms of its hardware modules. It is also extremely flexible with regard to its assembly and color options and can be individually adapted to customer wishes / needs.
In combination with the CPI Pay Station Paypod ™ Embedded, which easily fits under any counter, it prevents sales personnel from coming into contact with cash and food in turns. It thus enables an absolutely hygienic method of handling cash transactions, which means that time-consuming putting on and taking off of gloves, which are often worn to protect against contamination, can be dispensed with.
The fully integrated payment solution can be easily connected to an existing POS system, automatically counts all cash payments, pays out the appropriate change in real time and detects counterfeit money. While the customer is still carrying out the transaction, the sales staff can execute and complete the order at the same time.
Meanwhile XTM, Inc. , a Toronto -based Fintech company in the “challenger banking space”, announced it has signed a deal with DCBank enabling XTM to provide an instantly activated and loaded prepaid Mastercard ® through a cash accepting kiosk. Kiosks will be placed at retail venues or throughout business-premises such as Stadiums or Shopping Malls to help completely eliminate cash from their ecosystems https://xtminc.com/reverse-atm/. Their press release was on Yahoo Finance.
The cash accepting kiosk solution accepts cash and dispenses activated and loaded Mastercards in the amount of funds inserted at the kiosk. This, coupled with the Today™ Mastercard program for cashless worker payouts, enables most businesses big or small to eliminate the reliance on cash. With COVID-19 concerns surrounding cash, employees and employers want to eliminate the need to accept or dispense cash but do not want to alienate customers or turn away business. The kiosk will allow users to securely insert up to $1,000 in cash through a bill accepter, and in turn an activated and loaded Mastercard is dispensed. The entire transaction is completely automated and takes on average 30 seconds to complete.
The Company is in discussions with multiple parties including large stadium venues, restaurants, large shopping centers and big box retailers. Businesses may charge a small fee for the Mastercard, however some are electing to subsidize the transaction and deliver the service for free as the cost savings and safety factors of eliminating cash outweigh the nominal cost of the card.
“Our cash accepting Kiosks are an important step in completing XTM’s delivery of a completely cashless ecosystem for our customers,” said Marilyn Schaffer , CEO, XTM. As there will continue to be cash in circulation for the immediate future, it is perfect timing for us to step in and provide a safe and efficient solution to ensure that all our customers’ needs are met.
Cash Point Of View from Industry
We use cash all the time. It is our preferred currency for pickup. Having financial apps and payment on your phone will bite you sooner or later. Of course even being a Marriott preferred member means getting data hacked periodically these days.
In any case our reference for cash and ATMs is the ATMIA. They have on their front page the standard Coronavirus update (did we mention quarantine fatigue?).
It’s an action plan and looks like lobbying is only going to ramp up. Good idea we think. Looking thru the words we see phrases like “ATM Revival Plan” and “Cash Revival Plan”.
Continue cashless bans campaign – mandatory acceptance of cash at retail outlets in USA, Europe, Canada, UK & Australia.
Making the deposit of cash (notes and coins) at ATMs other than those of your own account provider.
Relaunch cash’s top values, e.g. financial inclusion, ease of use, high trust levels.
Improved cash management and logistics to reduce costs; more use of strong software is vital to reduce cost impact of any future virus lockdowns, and handle what might be a gradual and/or unpredictable return to normal usage.
Develop global ATM Hygiene & Safety Protocol, with Best Practices; hand sanitiser at ATMs; keypad overlays; use of sanitising additives added to notes in manufacture; note cleansing within the ATM; pre-staging of transactions;
message that contactless (cards or phones) cuts down some of the contact but keypad still needs to be used.
2.1.1 Summary of finding of health authorities about safety of cash.
2.1.2 Investigate relevance of cleaning technologies, including UV, etc.
2.1.3 Pandemic Industry Response Best Practices (for future pandemics).
Next Gen Reinvention of the ATM, including new functionalities for ATMs.
More information from ATMIA
The ATMIA also has listing of coronavirus-related articles which they note as “fact based”.
ATM Industry Association statements on coronavirus
While mentioning currency let’s not forget Coin. Coinstar seems to be doing pretty good with its coin changers. And now they are selling bitcoin. Maybe that is next-generation ATM function?
“Our SSK or self-service kiosks allow people to do a lot of the tasks that a regular post office window clerk would do,” he said, “without having to wait in line.”
Load factor — “We are expecting to send between 850 to 950 million packages this holiday season,” Schapiro said. “Nobody wants to see negative things happen to their packages. When items are properly packaged, it’s infinitesimally small the amount of damage that can happen.”
The Self Service USPS kiosk has undergone many iterations over the years. The original model was a combination IBM and Wincor Nixdorf (back when Wincor was Wincor). Janet Webster was the key manager back then and has since retired and does consulting. She is a member of the kiosk Hall of Fame. One of the biggest problems for the self service USPS kiosk machine has been the placement within the actual facilities. A 100% ADA terminal isn’t ADA compliant if it is situated wrong physically. In modern times we have several iterations including the Postal Buddy by Kiosk Information Systems. The USPS kiosk comes up periodically as a new RFP every 3-5 years and is a mainstay component of the USPS postal facilities.
Self Service USPS Kiosk Video – 2021
More Information
Here are a couple of pictures from the local Colorado post office
We don’t normally see kiosk-related content on the DailyKos but this week a couple of nice videos surfaced on McDonald’s kiosk accessibility and in particular Low Vision and the magnifier. To top it off for McDonald’s videos, we’ve included one from the new robotic server in Dallas.
Robotics are NOT going away and will just get more and more effective. People make mistakes and they can be unreliable and at best inconsistent.
“Normal” User
From 2018 — McDonald’s restaurants across the nation are rolling out a new way to order food through kiosks. (Video by Sue Gleiter/PennLive)
Low Vision User utilizing screen magnification [2019] — In this vlog I show you how beneficial the kiosks at McDonald’s can be for people with low vision I demonstrate how to use the built-in magnifier accessibility option. I am placing an actual order.
The low vision accessibility gives you a movable magnifier (and you can use the wheelchair accessibility and the low vision at the same time) that you can use to see everything *really* large. the pictures and writing on the kiosk is generally pretty large in the first place. Bit could see everything fine without the magnification. With the magnifier it gets even larger. I did find a video on that. The part with the kiosk starts at 2:52, if you want to fast forward.
Blind User — 2,596 views Nov 8, 2021 — National Federation of the Blind’s Center of Excellence in Nonvisual Access demonstrates accessibility features on McDonald’s kiosk in June 2021. Then there’s the accessibility for the blind. This starts with braile writing above the area where the headset plugs in and the special buttons for the blind are.
“The first mostly non-human-run McDonald’s is open for business just outside Fort Worth, Texas. At just one location so far, customers can drive to the golden arches and expect to be served a Big Mac or a Happy Meal by a food and beverage conveyor instead of an actual, real-life human being. A spokesperson for McDonald’s told the Guardian that the test concept “is not fully automated”, emphasizing that the restaurant does employ a team comparable to that of a traditional store. Smaller than a typical McDonald’s, the location is geared towards customers on the go rather than those who plan to dine inside. It limits interactions between team members and customers and uses “enhanced technology that allows the restaurant team to begin preparing customers’ orders when they’re near the restaurant”. The goal of the test is to improve order speed and accuracy. Customers can pick up their meals in a drive-through “order ahead lane” or order at the touchscreen kiosk inside the store. McDonald’s called the concept “more seamless than ever before”. But the stunt drew the ire of activists, who criticized the fast food corporation for entertaining the idea of a costly automatic restaurant rather than pay its workers a living wage.”
We begin a series of releasing our kiosk market report that we served as chief analyst.
Below is the Introduction, Chapter One and Chapter Two. The remaining five chapters will be released each month
Chapter 1: Introduction 1
Study Goals and Objectives 2
Scope of Report 2
Chapter 2: Summary and Highlights 9
Chapter 3: U.S. Self-Service Kiosks: Market Overview 12
History of Self-Service Kiosks 12
Adoption of Kiosks in Non-Traditional Industries 12
Further Popularity of Small-Sized Models 12
Period of Acquisitions, Mergers and Partnerships 13
Future of Self-Service Kiosks 13
Development of Artificial Intelligence-Based Self-Service Kiosks 13
Tablet Kiosks: Future of Self-Service 14
Impact of COVID-19 14
Consumer Perception Towards Touchscreen Kiosks 16
Growth in Demand for Touchless Kiosks 16
Increase in Usage of Mobile Phones for Self-Ordering 17
Regulatory Impacts 17
ADA & Accessibility 17
Access Board Regulations 18
PCI Regulations 19
EMV Regulations 20
HIPPA Regulations 21
FDA Regulations 22
Market Drivers 22
Self-Service Kiosks Enhance Consumer Experience in the QSR and Retail Segments 23
Self-Service Kiosks Increase Revenue and Reduce Operating Costs 23
Growth of Smart City Kiosks 24
Increasing Demand for Contactless Payment 24
Market Restrains 25
Increasing Cyberattacks 25
High Initial Costs 26
Chapter 4: U.S. Self-Service Kiosks Market by Application 28
Introduction 28
Check-In Kiosks 30
Check-Out Kiosks 31 Ticketing Kiosks 32
Self-Ordering Kiosks 33
Financial Services Kiosks 35
Bill Payment Kiosks 36
Digital Signage Kiosks 37 Bitcoin Kiosks 39
Temperature Screening Kiosks 40
Others 41
Chapter 5: U.S. Self-Service Kiosks Market by End-User Industry 44
Introduction 44
Hospitality & Entertainment 46
Financial Services 47
Medical/Healthcare 49
Benefits of Kiosk-Enabled Healthcare System 49
Applications of Self-Service Kiosks for Telemedicine 49
Retail 50
Restaurants & Quick Service Restaurants 52
Travel & Transportation 54
Government 55
Educational Institutions 57
Others 58
Chapter 6: Competitive Landscape 60
Market Share Analysis 60
Strategic Analysis 61
Key Developments 63
Select Insights from Industry Leaders 68
Chapter 7: Company Profiles 70
List of Tables
Here are the updated companies (120 or so mainly, but then another 600 in our database file)
Olea Kiosks
KioWare Software
Pyramid Computer Nanonation Software
Vispero ADA
KIOSK Information Systems
Kiosk Group Tablets
22Miles Digital Signage
Intel Kiosk
LG Business Solutions
Peerless-AV Kiosks
Acquire Digital Software
DynaTouch Bill Payment
Panasonic Restaurant Solutions
Ingenico Payment
Star Micronics Printers
Advanced Kiosks
Entropy Cabinet Solutions
Dolphin ADA
Pitney Bowes Service
Kodak Moments
ImageHolders Kiosks
REDYREF Kiosks
10Zig Thin Client
Elotouch Touch Screens Alpine Kiosk
LG-MRI
POSBANK
Sitekiosk
MIMO Monitors
UCP Unattended Payments
FEC Kiosks – custom kiosks & standard kiosks
Storm Interface
Tech For All
ELATEC RFID
Keyser
Self-Service Networks
Evolis Badge & Card Printers
Verneek AI Assist for Retail
DotInCorp for accessibility and Braille
AAG Consulting
WelcomeWare – virtual receptionist kiosk
Datacap Systems, Inc. — kiosk payment systems and merchant account software
TouchPay Bill Payment Kiosks
Alveni– custom kiosks and software
Insight Touch touchscreens + kiosks
SapientX – conversational AI voice avatar
Kiosk Innovations — custom and standard kiosks of all types
TDS TOUCH Touchscreens
BOCA Systems Ticket & Receipt Printers
Identiv – Identification Systems
Nanoptix – printers gaming & more
Xtreme Power — kiosk UPS & power solutions
Accushield – Health Screening Kiosk
SUZOHAPP – OEM Components + kiosks
Actineon
SelfPay — Since 2009, Automated Payment Stations
SysTech Displays, Inc. — the Leader in Braille, ATM and Custom Signs
Additional Companies
Esper | Android DevOps Solutions for Dedicated Devices
American Kiosks
TECA – Thermoelectric Air Conditioners
Frank Mayer – Kiosks and Retail Displays
Evolis | badge and card printers solutions
TSItouch
AXIOHM, thermal printing solutions
IDmission | Biometric Security and Authentication
Innovative Technology
Panel Brite Sunlight Readable Displays
Qwick Media Inc.
Intuiface: Next Generation Interactive
OTI Global Card Readers
Lazenby Group UK Kiosk Solutions
Marathon Deployment
Practical Automation – Ticket Printing (closing shop)
EMSAR – On-Site Service & Support
General Touch Co., Ltd.
TEAMSable
Evoke Kiosks
Parabit Systems
OptConnect – Wireless Solutions
TokenWorks – IDWedgePro
AUO
Custom Digital Display | Signage | The Bluefin
Touch Dynamic | All in One Touch Computers
STEGO: Thermal Management
Microcom Corporation
Wells-Gardner Technologies, Inc. – LCDs
IHL Group
Samsung Displays
Lilitab Tablet Kiosks
Goldfinger Monitors
TouchPay Bill Pay Kiosk
Burroughs – Service
TTCE Card Dispensers
Custom Covers, Retail Display Covers, Concessions Covers
Gibco Kiosks
CUSTOM Printers and POS Terminals
KFI CUSTOM PRINTER
Visualplanet
Crane Payment Innovations (CPI)
ARCA – Currency Systems (defunct)
Boyd Sign Systems
ICI Kiosk | 360 Group Holdings
NEXTEP SYSTEMS
MagTek – credit card payment
Agile Foorce – Remote Technologies
Source Technologies
ACF Technologies
bright box
Advantech Computers – also resells kiosks
Here are the original tables which are now out of date (28 total – several withdrew or do very little in kiosk space)
Summary Table: U.S. Self-Service Kiosks Market, by Application, Through 2025 ($ Millions) 10 Table 1 U.S. Self-Service Kiosks Market, by Application, Through 2025 ($ Millions) 29 Table 2 U.S. Self-Service Kiosks Market, by End-User Industry, Through 2025 ($ Millions) 45 Table 3 U.S. Self-Service Kiosks Key Developments Market, 2019 and 2020 63 Table 4 22Miles Inc.: Products and Solutions 71 Table 5 Acquire Digital Inc.: Products and Services 73 Table 6 Acquire Digital Inc.: Recent Developments, 2020 74 Table 7 Alveni LLC: Products and Services 75 Table 8 KioWare: Products and Services 76 Table 9 KioWare: Recent Developments, 2019 77 Table 10 AU Optronics Corp.: Products and Services 78 Table 11 AU Optronics Corp.: Recent Developments, 2019 and 2020 78 Table 12 Burroughs Inc.: Products and Services 80 Table 13 Burroughs Inc.: Recent Developments, 2020 80 Table 14 DynaTouch: Products and Services 81 Table 15 Evoke-Creative: Products and Services 83 Table 16 Evoke-Creative: Recent Developments, 2019 84 Table 17 Frank Mayer and Associates Inc.: Products and Services 85 Table 18 Frank Mayer and Associates Inc.: Recent Developments, 2019 and 2020 86 Table 19 Honeywell International Inc.: Net Revenue, 2017-2019 ($ Millions) 87 Table 20 Honeywell International Inc.: Products and Services 89 Table 21 Honeywell International Inc.: Recent Developments, 2020 89 Table 22 Kiosk Group Inc.: Products and Services 90 Table 23 Kiosk Group Inc.: Recent Developments, 2019 91 Table 24 Kiosk Innovations: Products and Services 92 Table 25 Kiosk Information Systems: Products and Services 93 Table 26 Kiosk Information Systems: Recent Developments, 2019 and 2020 93 Table 27 Lilitab LLC: Products and Services 95 Table 28 Marathon Deployment Inc.: Products and Services 96 Table 29 Mimo Monitors: Products and Services 97 Table 30 Mimo Monitors: Recent Developments, 2020 98 Table 31 Nanonation Inc.: Products and Services 99 Table 32 Nanonation Inc.: Recent Developments, 2020 100 Table 33 Olea Kiosks Inc.: Products and Services 102 Table 34 Olea Kiosks Inc.: Recent Developments, 2019 103 Table 35 Parabit Systems: Products and Services 104 Table 36 Peerless Industries Inc.: Products and Services 105 Table 37 Provisio LLC.: Products and Services 107 Table 38 Pyramid Computer GmbH: Products and Services 108 Table 39 Pyramid Computer GmbH: Recent Developments, 2019 and 2020 109 Table 40 Qwick Media Inc.: Products and Services 110 Table 41 Qwick Media Inc.: Recent Developments, 2019 and 2020 111 Table 42 Self-Service Networks: Products and Services 112 Table 43 Storm Interface: Products and Services 113 Table 44 Storm Interface: Recent Developments, 2019 and 2020 114 Table 45 TEAMSable POS: Products and Services 115 Table 46 TEAMSable POS: Recent Developments, 2019 115 Table 47 Tech For All Inc.: Products and Services 116 Table 48 Vispero: Products and Services 117 Table 49 Zebra Technologies Corp.: Net Revenue, 2017-2019 ($ Millions) 118 Table 50 Zebra Technologies Corp.: Products and Services 120 Table 51 Zebra Technologies Corp.: Recent Developments, 2019 120
List of Figures
Summary Figure: U.S. Self-Service Kiosks Market, by Application, 2019-2025 ($ Millions) 10
Figure 1 U.S. Self-Service Kiosks Market, by Application, 2019-2025 ($ Millions) 29
Figure 2 U.S. Check-In Kiosks Market, 2019-2025 ($ Millions) 31
Figure 3 U.S. Check-Out Kiosks Market, 2019-2025 ($ Millions) 32
Figure 4 U.S. Ticketing Kiosks Market, 2019-2025 ($ Millions) 33
Figure 5 U.S. Self-Ordering Kiosks Market, 2019-2025 ($ Millions) 34
Figure 6 U.S. Financial Services Kiosks Market, 2019-2025 ($ Millions) 36
Figure 7 U.S. Bill Payment Kiosks Market, 2019-2025 ($ Millions) 37
Figure 8 U.S. Digital Signage Kiosks Market, 2019-2025 ($ Millions) 39
Figure 9 U.S. Bitcoin Kiosks Market, 2019-2025 ($ Millions) 40
Figure 10 U.S. Temperature Screening Kiosks Market, 2020 and 2021 ($ Millions) 41
Figure 11 U.S. Other Types of Kiosks Market, 2019-2025 ($ Millions) 42
Figure 12 U.S. Self-Service Kiosks Market, by End-User Industry, 2019-2025 ($ Millions) 45
Figure 13 U.S. Hospitality & Entertainment Kiosks Market, 2019-2025 ($ Millions) 47
Figure 14 U.S. Financial Services Kiosks Market, 2019-2025 ($ Millions) 48
Figure 15 U.S. Medical/Healthcare Kiosks Market, 2019-2025 ($ Millions) 50
Figure 16 U.S. Retail Kiosks Market, 2019-2025 ($ Millions) 52
Figure 17 U.S. Restaurants & Quick Service Restaurants Kiosks Market, 2019-2025 ($ Millions) 54
Figure 18 U.S. Travel & Transportation Kiosks Market, 2019-2025 ($ Millions) 55
Figure 19 U.S. Government Kiosks Market, 2019-2025 ($ Millions) 56
Figure 20 U.S. Educational Institutions Kiosks Market, 2019-2025 ($ Millions) 57
Figure 21 U.S. Other Types of Industry Kiosks Market, 2019-2025 ($ Millions) 58
Figure 22 U.S. Self-Service Kiosks Market Share Analysis, by Company, 2019 (%) 61
Figure 23 U.S. Self-Service Kiosks Market Strategic Share Analysis, 2019 62
Figure 24 Honeywell International Inc.: Revenue Share, by Segment, 2019 (%) 88
Figure 25 Honeywell International Inc.: Sales Share, by Country/Region, 2019 (%) 88
Figure 26 Zebra Technologies Corp.: Revenue Share, by Business Segment, 2019 (%) 119
Figure 27 Zebra Technologies Corp.: Revenue Share, by Region, 2019 (%) 119
Introduction
A self-service kiosk is an interactive device that enables a customer to conduct some sort of transaction or to facilitate a service at their convenience. For example, by using a self-service kiosk a consumer can buy a ticket for a train or bus trip by just going to the device, paying their fare and getting a ticket, all without waiting in line or asking for help. Self-service kiosks are being used more and more at quick-service restaurants, where they can help reduce ordering and waiting time. Kiosks are also very useful for checking in and out of hotels; offices use them to check in their inventories; and airports deploy them to enable consumers to check in to a flight to save the consumers and the airlines time. Prior to kiosk technology being widely adopted, cost-conscious businesses had to choose between slower service with fewer employees of more employees to provide quicker service. Now, kiosks make it possible to both provide quick service and limit the number of employees providing service. Self-service kiosks provide a convenient alternative for consumers to the full-service counter.
The intent of a self-service kiosk is to speed up customer interaction, ensuring a fast and convenient exchange on both sides. Four basic services are normally offered by self-service kiosks: payment options, check-in services, branding/promotion, and product management. Near-field communication (NFC) and other safe payment options are provided by some self-service kiosks, enabling users to purchase a vast range of digital services via an automated system. With self-service kiosks, check-in for hotels and flights can be done very quickly, saving a lot of time compared to other types of check-in. Without any extra effort from the company, branding and marketing are easily done because any ads can be shown on the kiosks for a large number of people to see. Finally, if a product needs to be delivered rapidly, kiosks can do this, handling heavy foot traffic while ensuring accurate service.
In this report, the U.S market for self-service kiosks is segmented based on the application and end-user industry. Based on applications, the self-service kiosks market has been categorized into Check-in Kiosks, Check-out Kiosks, Ticketing Kiosks, Self-ordering kiosks, Financial Services Kiosks, Bill Payment Kiosks, Digital Signage Kiosks, Bitcoin Kiosks, Temperature Screening Kiosks, and Others. Check-in Kiosks accounted for the largest share of the market in 2019.
Based on the end-user industry, the self-service kiosks market has been segmented into Hospitality & Entertainment, Financial Services, Medical/Healthcare, Retail, Food Service, Travel & Transportation, Government, Education Institutions, and Others.
In this report, ATMs and vending machines are excluded.
Study Goals and Objectives
The goals and objectives of this study are to:
Define the U.S self-service kiosks market.
Analyze the market by application and end-user industry.
Estimate the market revenues for the self-service kiosks market, by application and end-user verticals.
Identify market drivers, restraints and other forces impacting the U.S. self-service kiosks market.
Profile major players and discuss solutions and strategies.
Analyze the current regulations in the self-service kiosk market.
Scope of Report
Focusing on the U.S market, this report provides an extensive analysis of the self-service kiosks market, considering the application and end-user industries. It includes market projections for 2020-2025, segmented by revenue forecasts based on application and end-user industry. The report also encompasses the total revenue of self-service kiosks OEMs, software providers, and service providers to estimate market values.
Furthermore, the report explores the market for self-service kiosks regarding the user base across various end-user industries. It highlights key market trends, challenges, and the vendor landscape. Additionally, it estimates the size of the U.S market for self-service kiosks in 2019 and provides projections for the anticipated market size through 2025.
It is important to note that market projections for 2021 were estimated based on the assumption that the distribution of COVID-19 vaccines would be largely completed by the end of the second quarter of 2021.
Intended Audiences
The report will interest the following audiences:
Information Sources
The following sources were used to obtain the information required for the study:
Primary sources:
Selected experts from related industries.
Market leaders.
Secondary sources:
Industry publications.
Company websites.
Directories.
Research papers.
White papers.
Databases such as OneSource, Factiva and Bloomberg.
SEC filings.
‘
Chapter 2: Summary and Highlights
Self-service kiosks are interactive, intuitive electronic systems used in various domains such as restaurants, healthcare, travel, and retail. They enhance operational efficiency and streamline product and service delivery.
In 2019, the U.S. self-service kiosk market was valued at $2.6 billion, projected to grow at a CAGR of 16.1% to reach $4.4 billion by 2025.
The market is segmented based on applications (check-in kiosks, check-out kiosks, etc.) and end-user industries (retail, healthcare, hospitality, etc.). Check-in kiosks had the largest market share in 2019.
In the retail segment, self-service kiosks are widely used in department stores, grocery stores, and specialty retailers. The need for a multi-channel environment to connect with customers and the proliferation of contactless payments contribute to their growth.
The fastest-growing end-user segment is medical and healthcare, valued at $312.3 million in 2019. Self-service kiosks can be used for various purposes in healthcare, such as appointment check-in, patient identification, and prescription refills.
Guoman Hotels are a 5 star hotel brand and Thistle Hotels are a 4 star hotel chain both are part of the GLH Hotels
Management Group. They both offer a full service hotel offering for corporate and leisure guests, offering jointly over 9000 bedrooms worldwide. Protouch were called upon to deliver an ‘out of home’ full service technology solution within the UK, which would encompass both hardware, kiosk software management and support service that monitor the entire network in real-time, 24/7, 365 days per year.
Benefits:
Printer capacity for presentations, boarding passes, rail and theatre tickets
Easy internet and software access for all guests
Full MS Office 2013 suite of software and social media apps
Privacy protected instant history deletion
USB capability extraction
Industry: Hospitality
Customer Size: 35 hotels in the UK and all new hotels as and when they open
The Client: Thistle has over 31 hotels in the UK whilst Guoman have 6 properties predominately based in central London with some oversees hotels. Both Guoman and Thistle hotels serve both corporate and leisure customers with a selection of services including over 50 restaurants, more than 300 meeting rooms including conferencing and banqueting facilities and 37 health and leisure private clubs.
The Need: GLH group identified a requirement for hotel guests to be able to have a greater technology access beyond the typical WIFI connectivity, which would allow the ability to perform both work and leisure technology based activities.
Selection was based strongly on using a robust, yet tried and tested solution along with the sleek nature and look of the screen finish, thus making it only natural to choose Protouch as the Thistle hotels partner.
The Solution: Selection was based strongly on using a robust, yet tried and tested solution along with the sleek nature and look of the screen finish, thus making it only natural to choose Protouch as Thistle hotels partner.
The Protouch solution for Thistle hotels consists of touch screen monitors, keyboard and mouse with a full suite of MS Office 2013, access to the internet and printer facilities, social apps for leisure; delivering a full service out of home/office technology experience. The uniqueness of this offering protects users as when the session is complete the guest simply clicks on ‘end session’ and the system returns to the original formatting as on the day it was installed, which allows each user to have a unique experience not encumbered by the previous users activity or browsing sessions.
With multiple units in each hotel presenting geographically and architecturally differing properties a roll-out programme was designed to encompass the individual ergonomic needs of each hotel. It was identified that guests would require a mix of a suitably quiet place to work or an equally relaxing environment for more casual internet browsing.
The hardware provided delivers a high durability solution for mass usage and ease of use like a personal computer. Both Protouch and Thistle can access PKM software and also have visibility of utilisation rates to improve usage and point of positioning in the hotel environ. The PKM software has a pro-active approach to network management, by allowing for alerts to be sent if needed such as paper low, power outage, cash box removal and much more.
Update 3/4/2023 — Restaurant Spaces mostly reiterated all the same data points and added some ad hoc comments from Goodhew + a nice video of Goodhew speaking to audience. Notes below.
GRUBBRR, an industry-leading provider of self-ordering technologies that are revolutionizing the way that commerce is transacted, announced today that it will be rolling out its Samsung Kiosk powered by GRUBBRR at BurgerFi – one of the nation’s fastest-growing premium fast-casual dining concepts – corporate headquarter locations throughout Florida.
BurgerFi specializes in providing a better burger experience with all-natural burgers and sides. In 2020, BurgerFi won QSR’s 2020 Breakout Brand of the Year and was recently named “Best Fast Casual Restaurant” in USA Today’s 10Best 2022 Readers Choice Awards for the second consecutive year.
Burger Fi also notes that GRUBBRR kiosks have been critical to maintaining operating costs. “Kiosks make sense from a financial perspective in that they are less than the all-in-cost of a POS solution and do not require a cashier. The upsell on the check means that we’re seeing more revenue per customer and deflecting the labor to spend time on value-add customer service rather than just taking an order.”
In December 2021, BurgerFi launched a pilot program with GRUBBRR to test the effectiveness of self-ordering technology to decrease operating costs, minimize dependency on labor, increase revenue, and provide customers with a better overall experience. Throughout the pilot, the Samsung Kiosk powered by GRUBBRR showed significant lift in sales, with average ticket sizes increasing by 18.5% and 52% of customers opting into upsells. The Kiosk also absorbed up to 133 orders per day on average, accounting for 75% of total orders placed in the store and 78% of net sales.
Following the successful pilot, BurgerFi selected GRUBBRR as its exclusive self-ordering technology provider. The kiosks are currently being deployed across all 17 of BurgerFi’s corporate locations, while franchises will have the opportunity to opt-in, as well.
“From upselling menu items to digital processing, and the newfound ability to offer our entire menu in real-time, the operational and technological benefits of GRUBBRR kiosks are tremendous,” said Karl Goodhew, Chief Technology Officer at BurgerFi. “We look forward to our continued partnership and cannot wait to see what’s in store for us next.”
“Samsung’s Kiosk powered by GRUBBRR’s software solution with Samsung’s MagicInfo Cloud, provided an all-in-one solution for BurgerFi that delivered stronger business results and signaled a best practice when it comes to the future of QSR dining trends,” said Harry Patz Jr., Senior Vice President and General Manager, Display Division, Samsung Electronics America. “The pilot program was pivotal to BurgerFi’s decision to standardize Samsung’s kiosk solution so that they could deliver a seamless customer experience, eliminate ordering errors, and allow for easy integration of loyalty programs and discount codes.”
“BurgerFi is a known innovator when it comes to implementing digital technologies,” said Sam Zietz, CEO of GRUBBRR. “By automating tedious or routine tasks, restaurants such as BurgerFi, are able to run their operations more efficiently with less labor, thereby saving on labor costs while maintaining a great customer experience.”
To learn more about how GRUBBRR’s solutions work in BurgerFi, you can read the BurgerFi Case Study at www.grubbrr.com.
About GRUBBRR
Headquartered in Boca Raton, Florida, GRUBBRR is the leader in self-ordering technologies that are revolutionizing the way commerce is transacted. GRUBBRR’s award-winning ecosystem, which includes kiosks, smart lockers, kitchen display systems, order progress boards, digital menu signage, mobile ordering, POS, online ordering, and more, are proven to help businesses maximize revenue, decrease labor costs, and improve the consumer experience. With solutions that are adaptable and beneficial to a multitude of businesses, GRUBBRR powers both enterprise-level and small and medium businesses across verticals such as quick-service restaurants, fast casual restaurants, stadiums, movie theatres, casinos, micro-markets, retail, and more. To learn more about GRUBBRR and its products, visit https://grubbrr.com/ or connect with us on LinkedIn, Facebook, Instagram, Twitter and TikTok.
About BurgerFi International (Nasdaq: BFI, BFIIW)
Established in 2011, BurgerFi is a leading multi-brand restaurant company that develops, markets, and acquires fast-casual and premium-casual dining restaurant concepts around the world, including corporate-owned stores and franchises. BurgerFi is among the nation’s fastest-growing better burger concepts with 124 BurgerFi restaurants (97 franchised and 27 corporate-owned). As of March 31, 2022, BurgerFi is the owner and franchisor of the two following brands with a combined 185 locations.
BurgerFi is chef-founded and committed to serving fresh, all-natural and quality food at all locations, online and via first-party and third-party deliveries. BurgerFi uses 100% American Angus Beef with no steroids, antibiotics, growth hormones, chemicals or additives. BurgerFi’s menu also includes high quality wagyu beef, antibiotic and cage-free chicken offerings, fresh, hand-cut sides, and custard shakes and concretes. BurgerFi was named “Best Fast Casual Restaurant” in USA Today’s 10Best 2022 Readers Choice Awards for the second consecutive year, QSR Magazine’s Breakout Brand of 2020, Fast Casual’s 2021 #1 Brand of the Year and included in Inc. Magazine’s Fastest Growing Private Companies List. In 2021, Consumer Report’s Chain Reaction Report praised BurgerFi for serving “no antibiotic beef” across all its restaurants, and Consumer Reports awarded BurgerFi an “A-Grade Angus Beef” rating for the third consecutive year. In May 2022, BurgerFi ranked #1 in Eat This, Not That!’s list of top fast-casual chains that use high-quality beef products. To learn more about BurgerFi or to find a full list of locations, please visit www.burgerfi.com. Download the BurgerFi App on iOS or Android devices for rewards and ‘Like’ or follow @BurgerFi on Instagram, Facebook and Twitter.
BurgerFi® is a Registered Trademark of BurgerFi IP, LLC, a wholly-owned subsidiary of BurgerFi.
Sixteen Nine (All Digital Signage it says) — The units reduce labor demands and one to one contacts (health safety), but they also do the boring but valuable stuff like reliably try to upsell during the order process. With more than 50% responding to upsells, it’s significant.
The Restaurant Spaces people did a nice video of Karl
In late 2021, BurgerFi began installing self-service kiosks in its restaurants. Today, 80 percent of its corporate-owned locations are fitted out with the new technology, and the process of introducing it to the fast-casual chain’s franchisees has begun. Having previously implemented self-checkout technology at Macy’s, Chief Technology Officer, Karl Goodhew, will shed light on the journey so far at BurgerFi, as well as dealing with the biggest barrier to kiosk adoption… overcoming stigma and getting buy-in from all stakeholders. Recorded at RestaurantSpaces Fall 2022 in Santa Barbara, CA.
With the new regulations coming soon this year, KMA has issued a draft revision of its 17 point ADA checklist. Best advice in plain english.
Begin your project updates or initial design phase with accessibility in mind – a developer’s proverb says that you can spend time planning at the beginning or fixing at the end. While you may perform a cost/benefit analysis to guide you, the liability of being inaccessible at this time in history is too great.
Reach Ranges – ensure a sitting or standing persons can access the kiosk.
Alternative Navigation and Inputs – operable controls must be tactilely discernible, ex. navigation pad, arrow keys, and other touchscreen alternatives.
Audio Jack – plugging in headphones is the standard action that triggers a speech output mode for users who are blind.
Software: accessibility principles for software state that it must be perceivable, operable, understandable, and robust.
UI/UIX Design – while WCAG 2.2 is the current standard for web accessibility, many of the guidelines can be applied to kiosk software development, paying particular attention to contrast, errors, focus, labels, and target size.
Speech Output Enabled – speech output is required for people with visual impairments, but it also provides ways to support people with other print barriers like dyslexia, low literacy, and language learners.
Mobile Proxy – if leveraging a mobile application as an additional means for making self-service accessible, ensure your app meets WCAG 2.2 guidelines.
Added Hardware Devices: kiosks are integrated solutions, meaning there are often many hardware components working together to create the total self-service experience.
Devices and Components– can the kiosk user complete every task independently? This includes biometric or other authentications, scanning, transactions, cash in and out, etc.
Privacy and Security – confirm a user’s personal information safe when using the kiosk.
Installation: logistical considerations should be made prior to installation
Light – the position has been assessed in daylight ensuring the screen can be read and also after dark to assess screen lighting.
Sound – can speech output be heard against ambient noise in the location and environment.
Temperature – if the kiosk is in direct sunlight are the controls cool enough to touch.
Testing: Conformance and usability testing are paramount to the success of any kiosk project
Conformance Testing: should be done by independent accessibility experts – there are many organizations, public and private who perform conformance testing.
User Testing – have users with and without disabilities (including deaf and hard of hearing, blind and visually impaired, those with physical disabilities and neurodiversity).
Compliance:
Accessibility Audit Log & Development Milestones– KMA recommends companies agree to a full accessibility audit of their software at concept phase of a kiosk development project. In addition to being able to fix known accessibility issues that will create a barrier for accessibility software, organizations who provide accessibility audits will provide you with a log of your accessibility testing outcomes and development targets to provide as proof of intent to comply with accessibility laws to authorities in the case of litigation.
HHS Section 504 Final Rule Published May 9, 2024 — ADA HHS Section 504 Final Rule 2024-09237-compressed – Excerpt — The comments received covered a wide range of responses on definitions for kiosks. We note that the Access Board is currently engaged in the early stages of rulemaking around self-service transaction machines and self-service kiosks.128 In part because of the wide range of responses that generally do not agree on a single definition, the Department does not believe it is appropriate to make changes to the definition of kiosks in this rulemaking. A broader definition of kiosks runs the risk of overclassifying devices used in a health or human services setting as a kiosk, while identifying specific types of physical devices could leave out devices that otherwise perform all of the functions normally attributed to kiosks. Because of the range of comments received, and because the Access Board is currently working towards addressing this issue in its own rulemaking, the Department will finalize its definition of kiosks in this rule without change from the proposed rule. Once the Access Board has finalized its rulemaking, the Department may consider addressing any additional issues raised with the Access Board’s guidelines.
The WCAG2ICT task force is glad you and other KMA members will be reviewing the WCAG2ICT First Public Working Draft.
In answer to the questions in your previous email to the list:
In the end, this document is just suggestions/recommended considerations regarding “closed systems” right? Answer: Yes. This document is not intended to set requirements (is non-normative). It simply provides interpretation of WCAG Success Criteria when applied to non-web software and documentation. The task force makes notes where this may not be easily adaptable, as in the Success Criteria Problematic for Closed Functionality section. It also provides guidance and word substitutions when web-specific language is used in WCAG success criteria, which eases the interpretation. The intent is to help manufacturers as well as standards makers understand how widespread application of WCAG in non-web contexts can be done, yet to point out areas where such application may not be as easy – especially for closed functionality products where a user’s assistive technology cannot be installed.
We also want to call to your attention that WCAG2ICT does not comment on hardware aspects of products, because the basic constructs on which WCAG 2.2 is built do not apply to these. This limitation of scope is listed in the Excluded from Scope section.
This doc is oriented to WCAG 2.2 right? Answer: Yes. The first draft only has WCAG 2.1 since 2.2 is not yet a Recommendation. The next draft will include WCAG 2.2.
What are the other closed systems besides your typical kiosk (McDonalds self-order e.g.) Answer: The task force has been thinking about a wide variety of products with closed functionality beyond the specific “systems” examples mentioned in the document. It is debatable whether maintaining a specific list in the document is useful since it could never be comprehensive and will become stale again over time. Examples the task force has considered include: printers, watches, iOT devices, telephones (including mobile and IP phones), smart speakers and televisions, set-top boxes (e.g. cable box, DVR), tablets, VR headsets, ATMs, PoS, and kiosks used for a variety of purposes (including travel kiosks used for ticketing and check-in).
What’s the deadline for providing comments and where do I send them? Answer: The deadline for providing comments on this First Public draft is September 29. Comments can be made at any time before the WCAG2ICT update is a finalized Note by either sending comments to this mailing list or by opening GitHub issues in the WCAG2ICT document repository. “[email protected]” <[email protected]>
The task force appreciates that you took the time to post about the draft review and bring it to the attention of your colleagues in the KMA. Early public drafts provide the interim exposure to wider public review as the task force continues to develop content – a valuable part of the process.
Since this draft focused on including new WCAG 2.1 requirements and definitions to the 2013 WCAG2ICT, it’s not surprising you found old technology examples of closed systems. We are still making further changes that include: updates for Closed Functionality software, adding WCAG 2.2 requirements and definitions, addressing open issues, and refreshing stale content in other sections. We have noted the outdated examples that require updates in GitHub issue #217.
Best regards,
Mary Jo Mueller
IBM Accessibility Standards Program Manager
OUR COMMENTS
My contribution would be to focus on the low hanging fruit so to speak. Small kiosk projects are irrelevant. Large customer-facing transactional systems such as SCOs (Kroger, WholeFoods, etc) as well as the increasing number of customer-facing POS systems (Square, Toast, Bite, Oracle, etc). Hospitality is close by. EV charging and Smart City projects are rapidly increasing (and funded). Focus on self-service and terminals. “kiosks” is archaic and inherently vague (it could be an ATM for all we know).
You’ll need to point to/call out the Toshibas, Verifone, Ingenico, NCRs (Atlanta) and perhaps IBM to make any significant headway and make this doc an actionable recommendation. I am not sure that IBM and NCR will share that viewpoint….
There is still time as well for the US Access Board NPRM.
Thanks again for responding. I hope this document will serve as relevant tool for us in self-service unattended.
Actual Release
WCAG and Closed Systems Guidance
WCAG has always been about the open web. For closed systems some of WCAG (3 instances) are included in the U.S. Access Board recommendations for closed systems. In 2013 the W3C issued this same document (but using WCAG 2.0). This is the updated version for WCAG 2.2. This document is “guidance” (566 pages) on how WCAG 2.2 can apply to Ebooks, Operating systems, and Travel kiosks (example given). There is no mention of ATMs or hybrid POS SCO systems or POS terminals which would seem to be the majority of closed systems. For that matter the modern TV (now up to 136″ thanks to LG).
We do note there is a specific recommendation for kiosks regarding the timeout period (see below).
The committee is still finalizing Appendix A and is accepting comments from any interested parties. We are commenting and if you would like yours included email to [email protected]
This document, “Guidance on Applying WCAG 2.2 to Non-Web Information and Communications Technologies (WCAG2ICT)” describes how the Web Content Accessibility Guidelines (WCAG) 2.2 [WCAG22] and its principles, guidelines, and success criteria can be applied to non-web Information and Communications Technologies (ICT), specifically to non-web documents and software. It provides informative guidance (guidance that is not normative and does not set requirements).
This document does not seek to determine which WCAG 2.2 provisions (principles, guidelines, or success criteria) should or should not apply to non-web documents and software, but rather how they would apply, if applied.
This document does not propose changes to WCAG 2.2 or its supporting documents; it does not include interpretations for implementing WCAG 2.2 in web technologies. During the development of this document, the WCAG2ICT Task Force did seek clarification on the intent of a number of the success criteria, which led to clarifications in the Understanding WCAG 2.2 document.
This document is not sufficient by itself to ensure accessibility in non-web documents and software. As a web standard, WCAG does not fully cover all accessibility requirements for non-user interface aspects of platforms, user-interface components as individual items, nor closed product software (where there is no Assistive Technology to communicate programmatic information).
This document does not comment on hardware aspects of products, because the basic constructs on which WCAG 2.2 is built do not apply to these.
This document does not provide supporting techniques for implementing WCAG 2.2 in non-web documents and software.
This document is purely an informative Note about non-web ICT, not a standard, so it does not describe how non-web ICT should conform to it.
Examples of products with closed functionality include:
an ebook or ebook reader program that allows assistive technologies to access all of the user interface controls of the ebook program (open functionality) but does not allow the assistive technologies to access the actual content of book (closed functionality).
an operating system that requires the user to provide login credentials before it allows any assistive technologies to be loaded. The log-in portion would be closed functionality.
a travel kiosk that provides an audio interface for blind and vision-impaired users as a built-in alternative to the visual interface and tactile keys as an alternative to touch screen operation for both blind users and those who can’t operate a touch screen.
20 seconds was also based on clinical experience and other guidelines. 20 seconds to hit ‘any switch’ is sufficient for almost all users including those with spasticity. Some would fail, but some would fail all lengths of time. A reasonable period for
requesting more time is required since an arbitrarily long time can provide security risks to all users, including those with disabilities, for some applications. For example, with kiosks or terminals that are used for financial transactions, it is
quite common for people to walk away without signing off. This leaves them vulnerable to those walking up behind them. Providing a long period of inactivity before asking, and then providing a long period for the person to indicate that they are present can leave terminals open for abuse. If there is no activity the system should ask if the user is there. It should then ask for an indication that a person is there (‘hit any key’) and then wait long enough for almost anyone to respond. For “hit any key,” 20 seconds would meet this. If the person indicates that they are still present, the device should return the user to the exact condition that existed before it asked the question.
Editors note: Open and Closed systems. Think website and disabled/impaired user calling up on the home computer. That is an open system. Goto the supermarket and use the self-checkout. That is a closed system. The World Wide Web Consortium (W3C) is the main international standards organization for the World Wide Web and develops of standards for the World Wide Web. To become a member at the lowest entry point is $7,900 a year.
The proposed standards (and they are proposed) are recommendations for how WCAG 2.2 could be applied to closed systems, if applied.
It’s good to have standards. It’s a little strange having a distanced group with no real kiosk companies advancing standards for us to use. And without any real kiosk companies being involved. Good for ATMs for sure (phil with NCR). Canada did much the same with their recent ADA standards for “closed” systems. Typically a high visibility representative company (in Canada’s case it was Diebold). Our guess is to encourage membership and funding and the more funding accessibility itself can get the better in our mind.
This document is an update to a W3C Working Group Note to incorporate new guidelines, success criteria, and definitions added in WCAG 2.1 and 2.2.
Guidance on Applying WCAG 2.0 to Non-Web Information and Communications Technologies (WCAG2ICT), approved in September 2013, described how WCAG 2.0 could be applied to non-web documents and software. WCAG2ICT was organized to mirror WCAG’s sections: Perceivable, Operable, Understandable, and Robust. WCAG2ICT clarified when and how WCAG success criteria should be applied to non-web documents and software. Some were applicable without modification and some were applicable with edits and/or notes. Glossary terms were also reviewed. Level AAA Success Criteria were not addressed in the 2013 WCAG2ICT Working Group Note.
The 2013 WCAG2ICT has been relied upon in regulations and legislation. One example is EN 301 549[^1] (Europe) and other standards that reference or incorporate EN 301 549 (e.g., India, Kenya, Australia). Another example is Section 508 (U.S.) Application of WCAG 2.0 to Non-Web ICT, which looked to WCAG2ICT for detailed direction with providing specific guidance and exceptions to particular criteria from being applied to non-web technology. Section 508 incorporated by reference WCAG as the Accessibility Standard applicable to non-web documents and requires WCAG Conformance for non-web software.
[^1]: EN 301 549 V3.2.1 2.2 Informative references, p. 13 [i26].
1.2 Guidance in this Document
EDITOR’S NOTE
This section contains a first pass of updates. It will be re-examined once the Task Force has finished analyzing all of the new WCAG criteria to ensure the summarization of applicability of WCAG criteria to non-web documents and software is accurate.
This document provides informative guidance (guidance that is not normative and that does not set requirements) with regard to the interpretation and application of Web Content Accessibility Guidelines (WCAG) 2.2 [WCAG22] to non-web information and communications technologies (ICT). This document is a Working Group Note (in contrast to WCAG 2.1 and WCAG 2.2, which are W3C Recommendations). Specifically, this document provides informative guidance on applying WCAG 2.2 Level A and AA success criteria to non-web ICT, specifically to non-web documents and software.
This document is intended to help clarify how to use WCAG 2.2 to make non-web documents and software more accessible to people with disabilities. Addressing accessibility involves addressing the needs of people with auditory, cognitive, neurological, physical, speech, and visual disabilities, and the needs of people with accessibility requirements due to the effects of aging. Although this document covers a wide range of issues, it is not able to address all the needs of all people with disabilities. Because WCAG 2.2 was developed for the Web, addressing accessibility for non-web documents and software may involve requirements and considerations beyond those included in this document. Authors and developers are encouraged to seek relevant advice about current best practices to ensure that non-web documents and software are accessible, as much as possible, to people with disabilities.
While WCAG 2.2 was designed to be technology-neutral, it assumes the presence of a “user agent” such as a browser, media player, or assistive technology as a means to access web content. Therefore, the application of WCAG 2.2 to documents and software in non-web contexts required some interpretation in order to determine how the intent of each WCAG 2.2 success criterion could be met in these different contexts of use. Therefore, the bulk of the Task Force’s work involved evaluating how each WCAG 2.2 success criterion would apply in the context of non-web ICT, if it were applied to non-web ICT.
The Task Force found that the majority of success criteria from WCAG 2.2 can apply to non-web documents and software with either no or minimal changes. Since many of the Level A and AA success criteria do not include any web related terms, they apply directly as written and as described in the “Intent” sections from the Understanding WCAG 2.2 [UNDERSTANDING-WCAG22] resource. Additional notes were provided, as needed, to provide assistance in applying them to non-web documents and software.
When certain Web-specific terms or phrases like “web page(s)” were used in success criteria, those were replaced with non-web terms or phrases like “non-web document(s) and software”. Additional notes were also provided to explain the terminology replacements.
A small number of success criteria are written to apply to “a set of web pages” or “multiple web pages” and require all pages in the set to share some characteristic or behavior. Since the unit of conformance in WCAG 2.2 is a single web page, the task force agreed that the equivalent unit of conformance for non-web documents is a single document. It follows that an equivalent unit of evaluation for a “set of web pages” would be a ”set of documents”. Since it isn’t possible to unambiguously carve up non-web software into discrete pieces, a single “web page” was equated to a “software program” and a “set of web pages” was equated to a “set of software programs. Both of these new terms are defined in the Key Terms section of this document. See “set of documents” and “set of software programs” to determine when a group of documents or pieces of software are considered a set.
NOTE
Sets of software that meet this definition appear to be extremely rare.
The glossary terms were also reviewed and most of them applied to non-Web documents and software, as written. Some applied with additional notes or edits (largely related to phrases like “Web page(s)”), and a small number of terms were only used in Level AAA success criteria which are not addressed by the WCAG2ICT Note at this time.
1.3 Excluded from Scope
The following are out of scope for this document:
This document does not seek to determine which WCAG 2.2 provisions (principles, guidelines, or success criteria) should or should not apply to non-web documents and software, but rather how they would apply, if applied.
This document does not propose changes to WCAG 2.2 or its supporting documents; it does not include interpretations for implementing WCAG 2.2 in web technologies. During the development of this document, the WCAG2ICT Task Force did seek clarification on the intent of a number of the success criteria, which led to clarifications in the Understanding WCAG 2.2 document.
This document is not sufficient by itself to ensure accessibility in non-web documents and software. As a web standard, WCAG does not fully cover all accessibility requirements for non-user interface aspects of platforms, user-interface components as individual items, nor closed product software (where there is no Assistive Technology to communicate programmatic information).
This document does not comment on hardware aspects of products, because the basic constructs on which WCAG 2.2 is built do not apply to these.
This document does not provide supporting techniques for implementing WCAG 2.2 in non-web documents and software.
This document is purely an informative Note about non-web ICT, not a standard, so it does not describe how non-web ICT should conform to it.
The future of telehealth depends on our ability to make it as convenient and seamless as possible to deliver healthcare on-demand, and healthcare kiosks do just that
From Frank Mayer blog Apr2020
As news reports detail the impact COVID-19 will have on our population and the healthcare system that serves it, many medical facilities have put systems in place to streamline services and keep frontline workers safe. Once the pandemic ends, these same procedures will remain, with clinics and hospitals looking to invest in strategies to maintain efficiency and facilitate patient and employee health.
Emergent technology like healthcare kiosks will be especially important to care providers moving forward, helping to restructure patient check-in, keep staff protected from communicable diseases, and offer easy telehealth options to less critical cases.
Healthcare kiosks streamline patient check-in
Simplifying processes continues to be an essential focus for the healthcare system, with facilities relying on websites to distribute information and nurse lines to vet cases that need to be seen immediately. These same types of efficiencies can be carried out in waiting rooms.
Offering patient check-in kiosks gives people control over their own registration process, ensuring less errors in recorded personal information and providing easy means to apply copays or pay bills at the kiosk. Streamlining these procedures frees front desk staff from data entry and allows them to focus on other tasks like scheduling or answering questions.
Delegating more control over the check-in process to the patient ensures hospital or clinic staff can concentrate on what’s most important – providing top medical care.
Minimize human-to-human contact with medical kiosks
The extensive spread of the novel coronavirus has spurred significant conversations about keeping public-facing employees safe in a variety of industries. This issue is especially vital in the healthcare industry where essential front desk staff are tasked with checking in potentially ill patients.
This greater awareness of human-to-human contact will live on with new measures to safeguard employees. Medical check-in kiosks can provide an important solution to the goal of maintaining proper social distance.
When patients can check in at a self-service kiosk, counter staff no longer risk being exposed to germs from sick individuals. Additionally, healthcare kiosks are easily disinfected. Staff can be tasked with cleaning the units, or kiosks can be outfitted with special attachments to hold sanitizing wipes or gel for patients.
Expect a solid future for telemedicine kiosks
As hospitals and clinics concentrate on keeping non-emergent illnesses out of facilities in order to make room for more critical cases, the use of telehealth options has increased.
With that, people are gaining a greater comfort level using alternative healthcare methods to communicate with a physician. In the future, telehealth kiosks placed in private areas of locations like pharmacies, schools, big box stores, and large businesses will not only provide access to medical care, but can be outfitted with special tools to help doctors retrieve necessary information like body temperature and blood pressure.
Telemedicine healthcare kiosks can also provide convenience to places with immune-compromised or elderly individuals like group homes and assisted living care facilities. These telehealth kiosks can provide on-site care easily and efficiently, reducing the need to risk exposure at a clinic or make travel arrangements for seniors to visit the doctor.
Conclusion
The pandemic has been a catalyst for innovative healthcare solutions to keep operations moving efficiently while ensuring safety is a top priority. When communities begin to emerge from the shadows again, expect beneficial technologies like patient check-in kiosks and telemedicine options to be a new expectation in the future of healthcare.
Eating out is a common feature of our social and personal lives. Everything from dates to important client meetings often happens at a restaurant, yet, there have been minimal changes to the way in which we obtain our food. Customers are changing and so are their habits, but because of the lack of a better alternative, clients continue to experience the hassles of waiting in line to order their food and dealing with incorrect orders. Lines, waiting, delays, and other inadequacies have become a routine part of the restaurant experience. Luckily, the perfect solution to this problem already exists— self-service kiosks.
What is a Self-Service Kiosk?
A self-service kiosk is a device that allows the user to complete a task or activity via a machine and without the need for human assistance. In restaurants, customers can use self-service kiosks to place their orders and make payments. With perks like shorter lines and streamlined order management, this new and improved way of ordering is guaranteed to make the restaurant experience more efficient for customers, restaurant owners, and restaurant employees.
Why Do We Need Self-Service Kiosks?
Here are 5 reasons why your business needs self-service kiosks:
Coronavirus Concerns
At a time when everything has changed because of the current pandemic, COVID-19 has impacted customer-restaurant relationships as well by creating new uncertainties and barriers in terms of restaurant accessibility.
Moreover, government-sanctioned social distancing policies have changed how we order and eat. Most restaurants are extensively utilizing online ordering and contactless delivery to minimize the spread of the virus.
Now more than ever, the need for reducing human contactis being realized, and this could be the perfect opportunity for restaurants to revolutionize the way customers interact with restaurants.
By ushering in self-service kiosks, restaurants will give clients a sense of comfort and safety in knowing that they can receivetheir food with minimalhuman interaction.
Less Waiting for Customers
Self-service kiosks have shown to shorten and even eliminate lines. Reduced wait times ensure that customers get their food as quickly as possible. A convenient and user-friendly online ordering experience lets your clients seamlessly order their food.
Less Anxiety for Customers
Since using self-service kiosks shortens lines, customers are able to get to their orders quicker, and without any lines behind them, they are able to focus more on what they want to order instead of worrying about holding up the line.
Fewer Inaccuracies and Inconsistencies in Ordering
When customers enter their orders directly into the system, there are fewer chances of error. With the removal of the cashier as an intermediary,the order goes directly from the customer to the kitchen, so the hances of anymiscommunication are minimized. Self-service kiosks along with other business automation technology have the capacity to provide an in-sync way for restaurant employees to manage customers, orders, and payments in one place.
Increase Revenue by Upselling
The freedom that self-ordering provides directly correlates with increased revenue. Automated upselling via self-service kiosks is shown to increase revenue by 12-22%. Algorithmically calculated suggestions during the ordering process give your customers that final push they need to add items to their order that they were previously on the fence about.
HIMSS Review Part 2 – Efficiency – Patient Check-In Kiosks
In the last post I covered some of the issues and advances in money and payments in healthcare. This article explores efficiencies in regard to Patient Check-In.
Cost is perspective dependent– Your opinion or benefit from a healthcare spend is relative to your position in the healthcare system and society as a whole. His expenses are my income which is paid for by your taxes adding to ‘our’ economy that politicians and talking heads love to scream at everyone about. Whether you consider yourself a winner or loser depends on your perspective.
Efficiency is not perspective dependent– Either process is efficient or it is not. Building tools to make individual processes more efficient is at the core of what we do. More is done with less.
Efficiency benefits appear perspective-dependent- Everyone cheers efficiency when improving a process saves time and space, nobody likes to waste those and there are only winners when they are saved. When it comes to anything else, there will be positional losers. Some tasks are repetitive enough to be quantified and automated. Responsibility for that task is transferred to other participants in that process. Exceptions are still dealt with by experts, but by and large the exception to the process must be paid for or ‘earned’ by condition.
Efficiency eliminates positions not Individuals – Personal Computing eliminated the need for a dedicated secretarial pool. The 5XB eliminated the need for switchboard operators. Everyone reading this has benefited greatly from the elimination of those positions. However, survivor’s guilt is not necessary. The individuals leaving those highly skilled positions went on with their lives in most cases using the tools the rendered their old positions obsolete.
Efficiency at HIMSS – A small number exhibitors at HIMSS did showcase some efficiency – increasing, position-eliminating technology that fit the model above. Incremental improvements to inefficient processes were all over the place. Being a seller not a buyer I took a look and got on my way. I didn’t need to hear another pitch or see another show. I already had a front row seat to the best show at HIMSS. Over and over again I had the pleasure of seeing the look of slack-jawed awe as PatientWay’s VP of Sales Shawn Grisim told real stories about paying customers and their experiences in implementing the PatientWay check-in solution. These conversations were all in the present tense referring to past and present installations. Not demo-ware, projections, or BS. Real stories from real implementations. Even to a casual observer the numbers are staggering:
90% of all patients walking through the door are checking themselves in.
(250K visits) x (90% usage) x (5 minutes per check in*) => 18750 hours
Patients 65 and over represent the majority of users of this system.
Most visitors asked the obvious, “what about the people.” Shawn was able to slay the boogeyman right then and there. The individuals who had been performing these repetitive tasks have been moved to more dynamic roles within their organizations and were happier for it. The relief washing over the faces of these people was clear. There would be no HR nightmare, strike, or other such reaction in their future. Just a better way to serve their customers while keeping their operation efficient enough to remain open and profitable.
Efficient CheckIn benefits the Individual, Provider, and the System – The check-in process is not billable. The perverse incentives that stifle much of the innovation in healthcare are not a factor when moving patients from their world into yours. Adding efficiency to this moving process benefits every participant in this system. PatientWay is the leader. When people ask me why I love what I do, this is the story that I tell them.
*National all-in average is 5 employee minutes per check-in.
Note: Olea announces new healthcare products at HIMSS 2017 and includes new models for patient check-in. New tablet offering will be there with telehealth telemedicine demo.
FOR IMMEDIATE RELEASE
New Healthcare Kiosk, Telemedicine Telehealth and Tablet Products at HIMSS
Olea Kiosks has announced it will launch an all-new line of healthcare kiosks for patient check-in at HIMSS 2017 next week in Orlando, Fla. Booth 4379.
The company’s healthcare kiosks have completed millions of patient check-ins across the U.S. for leaders such as Kaiser-Permanente, Cedars-Sinai, BlueCross BlueShield and others.
“Healthcare is very important to us,” said Frank Olea, CEO of the Los Angeles-based tech and manufacturing company.
“It’s a huge opportunity right now to do great things and really make a difference in the way patients interact with their providers, and the way providers can streamline the business side of their facilities and become more competitive.”
That’s why his company decided to invest the time and other resources to improve their product line, focusing on two models the company believes will lead the industry going forward.
“After last year’s show, we examined our existing products, the needs we were meeting in the market, and how we could serve the market better. This year, you’ll see the results of that thinking.”
Verona—Olea’s flagship model. Verona includes a powerful set of features with the industry’s only no-effort height-adjustability to ensure the kiosk can be accessed easily by all patients, whether standing or in a wheelchair.
“There are other kiosks on the market that can be raised and lowered, but we believe the strength required to move the monitor could be too much for some frail or elderly patients—some of the people who most need the functionality,” Olea said. “Ours requires no more than the push of a button to raise or lower the screen over a true 10-inch vertical range.”
What’s more, because Olea has expertise in working with kiosks across multiple industries, it’s been able to keep the cost of Verona to thousands less than some competing kiosks.
Standard components—including 19” Elo capacitive touch technology with accurate onscreen signature capture, privacy filter, full EMV-compliant payment devices, duplex ID scanner and printer—are all designed for easy use by all patients. The quick-change hardware system can be accessed and serviced quickly and efficiently. The kiosk is ADA-compliant, and all internal systems are accessible through the front of the unit, making it perfect for placement against a wall or with another Verona unit back-to-back.
Olea said the kiosk has been re-designed from the ground up. Features include:
New 19” Elo IntelliTouch (SAW) touchscreen with privacy filter
Choice of energy-efficient LED upper light box or 19” LCD monitor for ads, internal marketing, branding and more
Newly engineered internal layout for easier access and more room for components
Ability to add the most recent EMV hardware
Expanded internal space for added components and maintenance ease
Recessed touchscreen for added privacy
Barcode scanner
Magnetic card reader
Electronic signature pad
8.5” thermal printer
High-volume cooling fan
Audio jack
Optional are Wi-Fi connectivity, web camera, stainless trackball and biometric devices.
“There are thousands of Boston kiosks deployed across the country. They have seamlessly completed millions of check-ins. We knew we had big shoes to fill with the new generation. We believe we got it right.”
Asked why Olea should be on the short list of any kiosk vendors for healthcare facilities, he pointed to the company’s history and manufacturing diversity.
“Olea has been around now for more than 40 years. We do great work in some of the most demanding environments where you can place a kiosk. Transportation venues. QSRs. Casinos. We can take what we’ve learned there about durability, efficiency and providing a great user experience and bring that to healthcare, where the expectations and stakes are the highest,” he said.
HIMSS 2017 takes place in Orlando, Fla., from Feb. 19-23. Olea will exhibit at Booth 4379. Call 800-927-8063 to schedule a personalized demo of Verona or Boston 2.0 during the event.
About Olea Kiosks
Olea Kiosks is a Los Angeles, Calif.-based designer and manufacturer of kiosks for multiple industries, including QSR and fast casual dining, healthcare, gaming and financial services. Now celebrating its 40th anniversary, the company builds “better kiosks through intelligent design” and serves clients across the globe.
HiEV Charger, an LG Affiliated Company, Has Unveiled Its New Portfolio of Convenient and Reliable Electric Vehicle Chargers
SEOUL, May 25, 2023 — LG Electronics (LG) is expanding its electric vehicle (EV) charger solutions business, a move expected to solidify further the company’s position in the fast-growing EV charger segment. LG held a ceremony yesterday to celebrate the commencement of EV charger products manufactured by HiEV Charger (formerly known as AppleMango). HiEV Charger, an EV charging solution company, was acquired by LG, GS Energy and GS Neotek in 2022.
LG EV Charging Stations
HiEV Charger unveiled its product portfolio during the ceremony, which features four different chargers: two 7kW models (wall-mounted and stand-type) and two fast-charging models (100kW and 200kW). All of the new products offer convenient installation and are suitable for use in multiple environments, such as homes, office buildings and a diverse range of other commercial facilities.
The newly introduced EV chargers boast an array of safety-enhancing features. In addition to being water- and dust-resistant, the chargers are equipped with functions designed to provide electrical and thermal protection throughout the charging process. The new chargers also have a slim depth that supports the efficient use of space, while the inclusion of two connectors means two EVs can be charged simultaneously. Simple management is provided through features like connector lock detection and remote updates.
By combining its know-how and technical prowess from the B2C and B2B sectors, LG is able to deliver differentiated solutions and enhanced customer experiences. The company’s well-established capabilities in manufacturing, quality control, after-sales service and supply chain management create the foundation necessary to achieve sustained success in the EV charging solution business. Looking beyond the domestic market, LG is currently planning EV charging product launches and related collaborations in countries around the world.
The global EV charging market is expected to grow to USD 186 billion by 2030, according to Roland Berger, a global management consulting firm. The market expansion is being driven by several factors, including the ongoing implementation of regulations aimed at protecting the environment, and the continuous progress of vehicle electrification.
LG EV Charging Stations
“The start of EV charger production marks a significant milestone for LG, propelling us on a journey to becoming a total EV charging solutions provider,” said Suh Heung-kyu, vice president and head of the Electric Vehicle Charging business division of LG Electronics Business Solutions Company. “We will focus on delivering convenient and fast EV charging solutions for EV owners and differentiated EV charging solutions offering diverse form factors and new services for our valued partners.”
EV Range, Inc. announced the launch of new fast chargers for electric vehicles in Soledad, California. PR by EV Range
SOLEDAD, Calif., June 21, 2022 (SEND2PRESS NEWSWIRE) — EV Range, Inc., the leader in zero emission vehicle charging station management software solutions and installation services today announced the launch of new fast chargers for electric vehicles in Soledad, California. The EV market is quickly moving from early adopters to the mass market with EVs becoming a person’s primary and only vehicle. Although many people can charge their cars at home or near their workplace, range anxiety is a significant issue when driving beyond those areas. This becomes particularly acute during long range travel and in rural corridors.
ev chargers california
“We are really excited to bring these chargers to Highway 101 drivers,” said Carl Pancutt, CEO of EV Range. “Unlike the majority of currently available chargers in California, the chargers in Soledad can deliver up to 200 miles in just 15 minutes, which is the sweet spot for those driving through highway corridors. In addition, our driver app implements a frictionless payment methodology and our backend charger management system monitors the chargers in real time to immediately address uptime issues.”
“Our property has many shops and restaurants that attract travelers through Central California. Installing fast chargers allows us to add a new and necessary amenity for EV drivers,” said Beau Oxsen of Shaw Development. “In addition, we are able to further monetize our unique location and bring more people to our tenants’ establishments. Everyone wins.”
The process to bring these future-proof chargers online was done in conjunction with Monterey Bay Air Resources District which was instrumental in helping fund this state-of-the-art charging location.
“MBARD’s objective is to improve air quality across Monterey, Santa Cruz, and San Benito Counties,” said David Frisbey, Planning and Air Monitoring Manager of the Monterey Bay Air Resources District. “We are in a new world of opportunities to mitigate the environmental impacts from cars and trucks. Working with companies like EV Range, and highway corridor property owners, enables us to ensure that EVs can travel easily through the North Central Coast Air Basin.”
About EV Range:
EV Range is a full-service, vertically integrated electric vehicle infrastructure solution provider. Our software and services are available to consumers and businesses. To learn more about EV Range visit https://www.evrange.com/
The electric vehicle (EV) charging market is growing at lightning speed, both in the U.S. and globally. As both consumers and government and commercial fleets transition to electric, membership-based charging stations are popping up in employee parking lots, tenant parking garages and public areas. Many of these EV charging stations rely on RFID and smartphone-based BLE or NFC credentialing for member authentication. RFID cards and mobile apps are simple and convenient for tenants, employees and members. Here are six questions charging network managers and charging equipment manufacturers should ask before implementing an RFID reader solution.
What wireless technologies does the reader need to support?
Are your end-users likely to use a smartphone to access charging services or a membership card? Or will you need to accommodate both options? More than 60 RFID transponder technologies are in common use worldwide, including low-frequency (125 kHz) and high-frequency (13.56 MHz) technologies. Smartphones typically use Bluetooth® Low Energy (BLE) or Near-field Communication (NFC) to communicate with the reader. If you are issuing your own membership cards used across your entire network, you may have a lot of control over the technologies used. But if your network supports government or commercial fleet customers, multi-tenant buildings or similar user communities, it may be preferable to allow users to tap in with an existing company or building ID card. A multi-technology reader that supports both HF and LF RFID and BLE and NFC provides the greatest flexibility to meet the needs of users, now and in the future.
How easy is it to update the readers?
Firmware for RFID readers will need to be updated periodically to address emerging security vulnerabilities, introduce new functionality or add new transponder technologies. EV charging networks are, by nature, widely distributed geographically. Physically visiting each charging unit to update or change out the RFID reader is a daunting task. Look for an RFID reader that can be easily updated with a contactless card or, even better, remotely over a network. Remote configuration enables network managers to update firmware for all installed readers at EV charging stations simultaneously.
Is the RFID reader certified in all of the areas in which charging stations will operate?
Increasingly, EV charging networks cross-national boundaries. Most RFID readers are only certified for sale and use in a limited number of countries. If you’re managing a global network of EV chargers—or plan to take your network global in the future—it’s essential to have a reader that is certified for use in all of the regions in which you intend to operate. Having a single reader that can be used internationally simplifies implementation and management of your reader network and ensures that card or smartphone technologies are compatible at all stations in the network.
Does the RFID reader support security requirements for EV charging?
EV charging stations need a secure user authentication method that cannot be easily hacked or compromised to reduce the potential for fraudulent use. This is especially important if the user authorization connects to a billing system that tracks charging station use. The reader should support advanced encryption to reduce the risk of card cloning or data interception. Make sure it provides secure storage for encryption keys so they cannot be compromised. And look for a customizable API to support evolving security requirements.
Does the reader software support functionality requirements for EV charging?
For EV charging applications, the RFID reader must be able to integrate with backend systems that authenticate membership and track usage for billing or cost allocation purposes. It may also be desirable to customize reader functionality for a better user experience, such as activating LED lights to provide visual cues for users. The software for the reader should be robust and flexible enough to customize and support all of the functionality that might be needed.
Can the reader be easily integrated into the form factor of the charging unit?
Consideration must also be given to how the reader will be physically integrated with the charging unit. Does it have the appropriate hardware interfaces to connect to the unit? Is it small enough to be embedded inside the unit, or would it have to be attached to the outside? If it will be attached, is the reader housing tamper-proof and suitable for exposure to the elements? Embedding the reader into the charging unit is best for both security and weatherproofing. Look for a reader that can be embedded without making significant modifications to the design of the unit.
Interested in learning more about technical considerations for RFID in EV charging?
Sean Houchin is the product manager for ELATEC Inc in Palm City, Florida and part of the global ELATEC GmbH product management team. He has more than 20 years of experience in product development, management and applications engineering. Sean is an expert in RFID technology, optoelectronic and fiber optic video, audio, and data transmission equipment for military and commercial applications and is a veteran of the United States Navy.
Our feature this month is a case study in tablet kiosks and giving back to the community. In it an interactive tablet kiosk from the Kiosk Group serves as the centerpiece of a young man’s Eagle Scout Service Project. Worth noting that every single one of our sponsors and members donate expertise and materials to projects.
ADA Committee – we met with the U.S. Access Board in Washington, DC and had an extended meeting with them covering options for working together going forward. The group was very enthused on both sides. Visit our ADA page for the writeup on the meeting.
From left – Randy Amundsen of Frank Mayer, Bruce Bailey, Marsha Mazz, Tim Creagan and Rex Pace of US Access Board
We’ve added a Digital Signage RFP and a Smart Cities RFP section. Atlanta was Intersect we believe and New Jersey and Jersey City are next. Very active and competitive space. Those go along with existing McDonalds news watch. Word there is more changes as far as vendors go. Some in and some out. Sometimes it almost seems easier and better to let someone win the initial deal and then win it for sure later when they don’t execute.
The Kiosk Industry Group is a news and marketing association for self-service and kiosk manufacturers. It is for the benefit of kiosk manufacturers, developers, resources and client companies who are involved in self-service transaction machines (SSTM). News about the industry and by the industry is published on our website when it is relevant to companies that deploy or may deploy self-service, or to companies that support those deployers with hardware, software or applications. The Kiosk Industry Group has been active since 1995. Our audience this year on the website is 50,000 (human). Visit https://kioskindustry.org/ for more information.
And thanks to all of our sponsors. They are the ones along with our members that make this network available.
HIMSS 2024 Kiosks, Telehealth, AI and Accessibility
WESTMINSTER, Colo., Feb. 12, 2024 (APnews link) — The Kiosk Association’s mission is to inform and educate on self-service. Membership is open to all companies across the world. If you follow accessibility guidelines and encourage ADA and would like to be recognized, contact us at [email protected]. — Here is our post on PRNewswire.
This month it is healthcare and HIMSS 2024. See our HIMSS booth. We are in 2189 (right across from Epic and not far from Oracle). We’ll have 7 demos including Storm Interface, ImageHOLDERs, Vispero JAWS, Dolphin Screen Reader, Entropy (ECS) kiosk, Olea Kiosks, Kiosk Innovations + latest telehealth by RedyRef. HIMSS is March 11-15 in Orlando. Exhibits are Tuesday the 12th thru Thursday the 14th.
Featured: Elevating restaurant finances – in-depth ROI review of three different restaurant kiosk deployments and their return on investment numbers (and dollars) including cost savings, employee costs and income. Also case study from Human Bean on drive thru headset tech from Panasonic.
Kiosk Industry is the recognized source for opinions, insights, news, and market trends for self-service kiosks, digital signage, POS, and more. Learn from experts and join the community. We are a collective “co-op.”
Our mission is to inform and educate. Accessibility, ADA, PCI, UL are some of our focus points. Join us for informative Q&A webinars and weekly emails. Learn more: https://kma.global/
Thanks to the great companies who make this possible.
Keywords: Point of Sale and Kiosks, HIMSS Conference, Kiosk Association, WESTMINSTER, Colo.
This press release was issued on behalf of the news source (Kiosk Manufacturer Association) who is solely responsibile for its accuracy, by Send2Press® Newswire. Information is believed accurate but not guaranteed. Story ID: 103589 AP-R14TBLLI
o Joe Sawickinow the VP of Sales at KIOSK. Well deserved. I worked with Joe for awhile when he started out at KIOSK. Impressive in that little time. o Chris Walther – main POS and Kiosk guy at Panasonic. Available for a new position. o Ron Turlington –ex-Pitney Bowes — now sales manager Kiosk & Self-Service at Crane Payments now. I have some nice options for hot and cool food vending lockers.
Your best source for opinions, insights, news, and market trends for self-service kiosks, digital signage, POS, and more. Learn from the experts. We are a “co-op” of over 700 companies.
Our mission is to inform and educate. Accessibility, ADA, PCI, UL are some of our focus points. Join us for informative Q&A webinars and weekly or monthly update emails (no ads).
Booth 5727— Show floor is Nov 19-22 — Orlando Florida. Here is the main IAAPA website. In 2024, for our IAAPA kiosk show, we will have four member companies featured. Here is the registration link, and highly recommended to download the app for your phone. This year, the show information will be more robust on the phones in the app than on the usual exhibitor portal desktop page.
Free IAAPA Pass use Code: P411124M we can get more when they run out this week.
NOTE ON PASSES — Big rush on passes and IAAPA is in process of reallocating to us. It might be 24 hours from now (11/15 1:00pm) but there will be free pass code same as what is here.
Pyramid Computer — will be showing a couple of self-order and ticketing examples. Pyramid Computer was recently named THE kiosk provider for Six Flags
Kiosk Industry and the Kiosk Association are at the upcoming IAAPA show in Orlando. Booth# 6137. Ticketing and outdoor are major segments there; historically, it has always been “a very good show”. Be sure and stop by #4350 as well for nice demos on AI Avatars for Wayfinding from SapientX, ImageHolders and Actineon.
Free passes are down below.
This year IAAPA (or IAPPA as some call it) is SOLD-OUT and they’ve opened the parking lot to spillover wanna-exhibit folks (at a third of the regular rate. The month after IAAPA is the big digital signage show event DSE in Vegas and many of our members will be there.
November 14 thru 17th and we have free passes for it if you want to go. See below for Invite Code
IAAPA does have “IAAPA Celebrates” night Thursday night 7-1030 at SeaWorld. Free food, drinks and rides. Bus transportation to and from the hotels. Register for free Expo pass via us and you’ll have member price of $199 instead of $399.
Immerse yourself in an extraordinary night of mesmerizing marine life, thrilling rides, and captivating attractions at SeaWorld, Orlando during IAAPA Celebrates. This exclusive, limited-capacity event is the perfect finale to a week filled with new connections, renewed enthusiasm, and unforgettable moments. Join fellow IAAPA Expo attendees in this unforgettable event!
About IAAPA
AAPA Expo is the premier global event for the attractions industry, bringing together passionate professionals from around the world to shape the future of creating unforgettable guest experiences. The trade show is held annually in November at the Orange County Convention Center in Orlando, Florida.
In 2023, IAAPA Expo will be held from November 14-17. The trade show floor will feature over 1,000 exhibitors from around the world showcasing the latest products and services for the attractions industry. There will also be a variety of educational sessions, networking opportunities, and special events.
IAAPA Metrics
Attendance: Over 50,000 attendees from over 100 countries
Exhibitors: Over 1,000 exhibitors from around the world
Educational sessions: Over 200 educational sessions led by industry experts
Networking opportunities: Over 100 networking events
Special events: The IAAPA Brass Ring Awards Gala, the IAAPA Attractions Expo Awards, and more
The following are the pavilions included:
Family Entertainment
First-Time Exhibitors
Food and Beverage
Games and Arcade
Inflatables
Operations Services
Rides & Equipment
Show Production & Design
Water Park
What You Can Expect to See in Our Booth This Year
Kiosk Software for dispensing wristbands by KioWare
Here is the main kiosk website — https://www.cranepi.com/en/self-service-kiosks – For contacts we recommend Ron Turlington. Super smart long time. Worth noting Crane has “returned”. One of the original charter members they had some reorganizations and we lost our champion so to speak. But they are back!
Consumers want fast, flexible solutions that keep them moving. Associates want to perform value-add work. At CPI, we want it all. That’s why we develop integrated technologies that keep you moving. Our portfolio includes everything from self-checkout, custom kiosks, and attended lane automation to smart safes, cash processing and fourth wall revenue solutions. We have everything you need for productivity and peace of mind. Collaboration with diverse partners means we satisfy the requirements of the global retail market and help you focus on what matters.
With 30 million devices in operation, processing 40 million cashless payment and powering 4 billion transactions each week, there are many reasons to partner with CPI.
Kiosks
66% of consumers love self-service kiosks because they are faster and less stressful for ordering and payment. Business love them because they help fill the labor gap and redeploy associates to value-add customer services. Whatever your reason for self-service, we’ll help you make it a reality.
Vending
Convenience drives the Vending industry, and the biggest challenge operators face today is enabling consumers to pay at their vending machine with any payment options available to them, to promote growth as well as increase sales revenues. With over 50 years experience in the payment industry, CPI is at the forefront of innovation when it comes to new technologies and products targeted to increase end-user satisfaction.
Retail
Consumers want fast, flexible solutions that keep them moving. Associates want to perform value-add work. At CPI, we want it all. That’s why we develop integrated technologies that keep you moving. Our portfolio includes everything from self-checkout, custom kiosks, and attended lane automation to smart safes, cash processing and fourth wall revenue solutions. We have everything you need for productivity and peace of mind. Collaboration with diverse partners means we satisfy the requirements of the global retail market and help you focus on what matters.
Lots of news items this week. Also an update on how lacking AI graphic generation is. This one is from Copilot. Pretty bad.
ACRELEC America — Check out Thibaud Denolle‘s latest article in Aviation Pros! He discusses our collaboration with SSP Group plc Nordics at Arlanda Airport, where we’ve introduced self-service kiosks and self-checkout units to enhance traveler dining experiences. This hybrid model removes the dilemma of ‘Kiosk or SCO,’ giving customers the choice and flexibility to browse, grab, scan and go—or both! ✨ This innovation reduces wait times, boosts operational efficiency, and provides data insights for optimizing resources. The Future of Airport Dining: Embracing Technology for Enhanced Traveler Experience by Thibaud Denolle
ACRELEC America — this time Accessibility. Exciting Update from ACRELEC Did you know? Our latest kiosk software update is packed with powerful features:
✅ Improved Accessibility: We now natively support Stormpad-based navigation for the visually impaired, making our kiosks even more accessible!✅ Feature-Rich Framework: Our off-the-shelf framework is a perfect match for brands with high marketing expectations and ambitious roadmaps. Easily integrate complex loyalty and gift card systems!
✅ Hardware Reliability: Our kiosks are built to last! Plus, we support 3rd-party hardware, so even if you didn’t start with us, we’ve got you covered.
AcquireDigital — LinkedIn article — Digital Innovation in Attractions: Building Smarter Guest Experiences Through Intelligent Communication
Big news is Olea Kiosks pulled the string and hired Eric Nebola as VP Sales. Eric began at KIOSK Information Systems. Used to come in my office to talk way back then. He lives close by so maybe we share a coffee.
Dot Inc. accessibility — Alison Long from RNIB is on the team there now. “We feel incredibly fortunate to have experts like Mazi Zarrehparvar and Alison Long on our team. Thanks to their knowledge and experience, our technology is advancing rapidly.”
