The bitcoin vending kiosks often get called “Bitcoin ATMs”. They get called “BTMs” for that matter. Noted on Fox8 —
In Brief Summary
Bitcoin of America did not have a license for Ohio for “money transmission” terminals
Three arrested including the CEO
50 Bitcoin “ATMs” seized (Mostly neighborhood gas stations)
BOA has around 2,500 “ATMs” in 31 states
8 victims but “tip of the iceberg”
They are all charged with one count of engaging in a pattern of corrupt activity, one count of conspiracy, eight counts of money laundering, eight counts of receiving stolen property, 33 counts of license requirement violation, five counts of tampering with records, one count of possessing criminal tools and one count of taxation.
The news5cleveland people have a nice video summarizing everything.
Video
Excerpt
Prosecutors say the machines were frequently, and in some cases exclusively, used as a middleman between scammers and their victims. All the while, prosecutors say Bitcoin of America took 20% off the top of every illegal transaction.
The Secret Service also says that the company’s lack of licensing and compliance with the law allowed for funds taken from Northeast Ohio to go to criminal groups in Russia and to neo-Nazi groups.
Insight
The 20% markup was in addition to the standard transaction fee markup which was ??. Was there anything limiting the size of the transaction? Unknown.
California has proposed limiting the transaction fee markup the bitcoin kiosk operators can charge. 2% or $5.
Many of the bitcoin kiosks are operated in underserved communities and are a positive factor for the stores there.
Seems related to Cannabis and cash in that regulatory controls have been avoided. Congress seems more interested in disagreeing with each other than working with each other.
Editor Notes: Kiosk Industry monitors patent suits and will be monitoring this one regarding Bitcoin Kiosk patent. Noted on Yahoo news 8/1/2019
TEL AVIV, ISRAEL / ACCESSWIRE / August 1, 2019 / FIRST BITCOIN CAPITAL CORP (OTC PINK:BITCF) (“the Company”) a prolific generator of more than 100 unique cryptocurrencies and the developer of blockchain powered technology is proud to announce today that it has acquired http://legacy-assignments.uspto.gov/assignments/q?db=pat&reel=049886&frame=0552 U.S. Patent No. 9,135,787 – “Bitcoin Kiosk / ATM Device and System Integrating Enrollment Protocol and Method of Using the Same.” Known as the “Bitcoin ATM patent” this patent is related to the purchase and sale of cryptocurrencies utilizing a Bitcoin ATM or kiosk that allows customers to purchase Bitcoin or other cryptocurrencies by using cash, debit or credit cards.
Bitcoin ATMs do not require their users to have bank accounts, so customers can simply pay and instantly buy or sell Bitcoin or other cryptocurrencies.
Greg Rubin, Company’s Chief Executive Officer stated, “Being the first ever publicly traded company in the Bitcoin and Blockchain industry, we now have acquired one of the most important intellectual properties in this space, as we believe that this patent will provide us a unique and leveraged position, in addition to our other projects as we continue moving forward into the digital asset and cryptocurrency businesses. This patent complements our innovation in the field.”
All Bitcoin ATMs and Kiosks manufactured and sold in the U.S., and all Bitcoin ATMs and Kiosks operated in the U.S. are believed to be subject to this patent and the company intends to enforce its right upon acquisition of same.
The Company has already begun negotiations with a major law firm that has a very successful track record in enforcing patent rights when working on a contingency basis.
U.S. Bitcoin ATMs represent 13.5 percent of all venues transacting in the digital currency worldwide, according to research by Larry Cermak, head of analysis at The Block.
It is expected that this number of Bitcoin ATMs will continue to rise in the near future with more and more people discovering bitcoin as a payment method and store of value.
First Bitcoin will develop strategies for structuring and implementation of an IP management plan. A business plan prepared by a third party foresees the owner of this unique Bitcoin patent earning more than 50 million dollars in profits over a 5 years period.
The acquisition of the Bitcoin ATM Patent was arranged through the facilities of IPOfferings LLC, a leading patent brokerage, patent valuation and IP consulting services firm.”
Bitcoin ATM – California CryptoCurrency Bill SB401
Introduction
California is debating a bill that would harm the bitcoin atm kiosk industry. The gist is the Arbitrary fee cap. The legislature picked a number they thought worked, there is no –to our knowledge –financial basis for the number. It might be derived somewhat from ATM fees, but we don’t know that for certain. There are many good things in the bill such as safeguards. The industry does seem prone to violations of all sorts and regulation and licensing can mitigate those liabilities.
Negative feedback on the transaction limits and fee caps which presumably would drive bitcoin ATMs “out of business” generally omit the specific details which isn’t very informative. What are the limits and caps now, and how are they supposed to change is probably our biggest question at this point. It appears to us restricting max transactions to $1000 a day per customer is part of it. Also $5 or 2% fee.
SB401 requires kiosk operators to be licensed by the California Department of Financial Protection & Innovation (DFPI), a significant change considering kiosk operators are currently not required to obtain a license from the state. Additionally, as we previously discussed, the bill would require kiosk operators to comply with certain specific per customer transaction limits and fee caps.
As introduced by Senators Toni Atkins and Monique Limón, both members of the Democratic Party, the bill could have significant implications for the crypto industry as a whole, potentially setting a precedent for other states to follow and lead to increased regulation of the industry. While the bill aims to protect consumers from fraud, scams, and other risks associated with digital financial asset transactions, it could also make it more difficult for crypto kiosk operators to do business in California, or drive them out of the state entirely. The outcome of the hearing remains to be seen and the future of digital financial asset transaction kiosks in California is uncertain.
Video of Testimony by BitAML President
Timeline
March 22nd, First letter deadline (Senate)
March 29th Opportunity to Call in to the hearing to record opposition (we will send more information about this soon but the details are below).
Next hearing is June. (Assembly) There will be another opportunity to submit letters in May and another opportunity to Call in.
The call in option will be during the hearing, which is at 1:30 on 3/29.
One can watch the Senate Banking & Finance hearing live at the Senate’s website.
The call in number to testify under the opposition side will be loaded on the committee website likely next week (not there yet). We assume the Senator will bring the bill up on the later end of the hearing because she has to chair the rest of the committee, but no true way of knowing.
Here are instructions or when the number is listed.
Verification that the wallet presented at the time of transaction is in the control of the customer
Proper warnings displayed to consumers on the kiosk screen before they complete a transaction (e.g., references to popular scam typologies, the irreversibility of crypto transactions, etc.)
Systems and controls designed to detect red flags associated with predatory elder abuse, romance scams, pig butchering etc.
Ensuring conspicuous contact details for the operator are displayed on the kiosk screen and/or stickers affixed to the machines in the event that consumers have questions, complaints, or require further information
Ensuring that the total transaction cost and fee(s) are displayed on the screen in a simple manner that may be easily understood by the consumer.
Detailed line-item, printed receipts available to all customers, which documents the transaction amount and breaks out any-and-all fees
Commitment to cooperating with, and educating, members of law enforcement
Putting forth arbitrary blanket transaction limits or fee caps is likely not the most effective risk-based mechanism for preventing frauds and scams.
From actual bill
3902. An operator shall not accept or dispense more than one thousand dollars ($1,000) in a day from or to a resident via a digital financial asset transaction kiosk.
3903. (a) An operator shall provide an option for a resident to exchange any amount of a digital financial asset for fiat currency.
(b) If the resident has a balance of fiat currency with an operator that exceeds one thousand dollars ($1,000), the operator shall not dispense more than one thousand dollars ($1,000) in a day at the resident’s request.
3904. An operator shall not collect charges, whether direct or indirect, related to a single digital financial asset transaction that exceed the greater of the following:
(a) Five dollars ($5).
(b) Two percent of the United States dollar equivalent of digital financial assets involved in the transaction.
Current ATM regulations
Bank-owned ATMs are different than non-bank owned
Total ATM fees vary from city to city, ranging from $5.38 in Atlanta at the high end to $4.21 in Los Angeles. [Bankrate Jan23]
Non-bank owned ATMs have a different set of ATM operating rules and regulations to follow; and are a lot simpler.
These machines are only allowed to dispense cash; no deposits are accepted at these locations.
They must display, on the ATM, the logos of the types of cards that are accepted at their machine.
The owners of the ATM can charge customers a fee for their transaction; however it must clearly be posted at the machine as well as on-screen during the withdrawal transaction.
All non-bank owned machine owners are required to file an annual notice of ownership which is typically done through the ATM processor they signed up with.
Some States have their own set of non-bank regulations, check with your ATM Company to be sure they manage this process for you.
California — Generally, tax does not apply to automated teller machine (A.T.M.) charges when an access device (commonly known as a debit card or credit card) is used to make a cash withdrawal from, or to engage in any other transaction that is not subject to tax at, an A.T.M. The transaction is not regarded as a sale of tangible personal property but is a nontaxable financial transaction.
Video Surveillance
ATMs located within banking institutions must meet certain requirements under federal law. Any analog surveillance system operated by the banking facility must use a commercial or industrial grade videotape. The tape should only be used once from beginning to end within a 30-day period. The videotape can be recorded over after this period of time, however, the same tape should not be used more than 12 times in total and must be replaced within 365 days from the date of its first use. Once the tape has been used, the banking facility must hold onto it for at least 45 days.
Lighting Regulations and Statutes
Banks and other institutions that operate ATMs must comply with U.S. federal laws, namely the Federal Electronic Funds Transfer Act and the Bank Protection Act. These laws, however, primarily address the security of the ATMs themselves rather than the ATM users’ safety. Currently, there is no federal law that requires minimum-security standards to protect ATM users. To remedy this, several states, including California, Texas, Florida and New York, have passed their own laws regarding security standards for ATMs. Most of these state laws set minimum standards for lighting, landscaping, visibility, security, reviews and customer safety tips.
Non-Bank Owned ATMs
ATMs that are not owned by a state or federal agency must abide by a different set of rules and regulations. Unlike banking ATMs, these machines must only be used for dispensing cash and under no circumstances can accept deposits. Non-bank owned ATMs must display a logotype or identification symbol alerting the customer as to whether or not his card will be accepted. Owners may impose a surcharge, as long as they clearly disclose it to the consumer both by a sign on the ATM and electronically on the terminal screen. It is possible for anyone to own a cash-dispensing ATM, provided they file a notice of ownership with their local commissioner within 60 days of ownership. Non-bank ATM owners must also file an annual notice of ownership.
Template for opposing, due March 22, which you can quickly complete and submit to Committee.
The Honorable Senator Monique Limon
Chair, Senate Banking & Finance Committee
1021 O Street, Suite 6510
Sacramento, CA 95814
RE: SB 401 (Limon): Cryptocurrency Kiosks— OPPOSE
Dear Chair Limon,
On behalf of XXXX we respectfully write in opposition to SB 401, which, as written, would eliminate the cryptocurrency kiosk industry in California or drive it underground.
Cryptocurrency kiosks, oftentimes referred to as crypto ATMs, operate as a convenient, fast, and familiar currency exchange, offering everyday people the opportunity to purchase or sell cryptocurrency at their local convenience stores, grocery stores, or bodegas.
SB 401 sets up a licensing regime for the industry, which will allow the CA Department of Financial Innovation & Protection to approve, audit, and collect information about all crypto kiosk operators in the state. This regime is welcomed by the industry and the consumers that use them. However, SB 401 also sets up an arbitrary fee cap and transaction limit amount, which given the capital costs of owning, installing, maintaining, and operating a crypto kiosk, would drive these machines out of our communities and out of the state. It will also take the small business retailer income, tax revenue, and financial inclusion consumer benefits along with them.
Why do people use Crypto Kiosks?
Crypto kiosks are accessible and convenient, offering one of the fastest modes available to purchase cryptocurrency—allowing those looking for an on-ramp to diversify their investment portfolios to do so in a familiar and expeditious way. Additionally, cryptocurrency is becoming increasingly popular to remit funds cross-borders—an appeal to many that do not have access to a bank account or need to send funds quickly to family and friends overseas. 25% of users that remit funds internationally have used cryptocurrency (CITE), and many are increasingly finding that crypto kiosks are the faster and even more affordable way to do so versus traditional money remittance services.
How do crypto kiosk machines work?
(1) A customer creates an account and agrees to the terms of service and privacy policy; (2) the customer selects the type and amount of cryptocurrency to purchase; (3) the customer completes account registration at the kiosk and undergoes the corresponding Know Your Customer (KYC) process; (4) the customer scans their digital wallet, and the operator performs OFAC/sanctions screening on the digital wallet; (5) the customer inserts cash into the kiosk for the purchased amount; (6) Immediately after the cash is received, the operator sends the purchased cryptocurrency from its digital wallet to the customer’s digital wallet.
Crypto Kiosks Are Safe
SB 401 unfairly targets the crypto kiosk industry, suggesting they are contributing to consumers being defrauded or scammed but this does not solve the root of the issue, which is a lack of understanding generally by the population about scams. Scam and fraud activity are enormous problems across the entire financial services industry. However, the volume of funds people get scammed at a crypto kiosk is de minimis1 compared to central exchanges, money remittance companies, Zelle, and bank accounts2.
Unlike many other financial services, cryptocurrency has unparalleled transparency, which allows law enforcement and kiosk operator companies to coordinate together to freeze assets and return money to victims that come forward. Unlike cash, the blockchain is an open ledger; therefore, all transactions can be traced. Kiosk operators and law enforcement use blockchain analytic tools that can trace the movement of cryptocurrency across the blockchain. Many can identify and blacklist digital wallet addresses affiliated with fraud and do so when needed.
Crypto Kiosks Contribute to our Communities.
The most considerable capital expense of owning and operating a crypto kiosk is the rent an operator pays to house the machine at a local retail business. This can be anywhere between $300-700 per month, which in addition to increased foot traffic and purchases while the customer is visiting the location, is significant income to many small, frequently minority-owned retail businesses across California. California has over 3,6463 crypto kiosks in California, which equates to over $21 million in rent payments to small business retailers alone. This amount does not include the additional supply chain operation costs, including armored vehicle services, security, maintenance/repair, manufacturing, and banking. These costs are not incurred by online exchanges, which send profits overseas or out of state versus redirected back into our state and communities.
Cryptocurrency is a relatively new financial service technology and has no doubt had challenges as it involves and gains more mainstream users in an uncertain economic time–making headlines and increasing the response of lawmakers to create regulations to protect consumers. However, SB 401 will do nothing to solve fraud/scams in the industry, and if anything, will allow scammers to use less traceable services or tools not captured on a public blockchain. Additionally, the arbitrary fee cap will not allow operators to compete and maintain a consumer-friendly market, nor will these machines be able to operate in the state— as the bill does not account for the extremely capital-intensive cost of converting a currency to cash and vice versa instantaneously. For these reasons, we must oppose SB 401.
There’s a silver lining to the unpredictability we experienced last year: 2020 accelerated the growth and advancement of the current payments landscape. In fact, the way operators set up their payment systems now will truly be a testament to how they thrive moving forward.
Payments have officially entered a new era, one that embraces innovation, convenience, and most of all, safety—and next-generation technology makes it all possible
Here are 5 payment trends that are forever changing the customer journey in food, beverage, and retail experiences and resulting in increased adoption, engagement, and loyalty.
Cloud technology will continue to rise
The accelerated integration of cloud technology is not a trend; it’s a revolution. In fact, according to International Data Group, 69% of businesses are already using cloud technology, and 18% say they plan to implement cloud computing solutions in the near future. Companies are eager to become more agile to be able to quickly respond to industry changes. The savings, flexibility, enhanced security, and mobility offered with cloud technology continues to drive increased adoption.
In point of sale, the cloud platform is easy to deploy, maintain and manage with the ability to make real-time changes from anywhere, anytime. Appetize’s native cloud technology allows an enterprise business to operate wifi, network, and offline, and Appetize is currently the only company in North America offering modern enterprise-level POS and digital ordering on a native, cloud-based platform.
Contactless payments will be the norm
Contactless payment technology has risen in demand faster than expected. According to a recent customer survey, 77% of Americans will prefer contactless payments even after the pandemic ends. Even Apple CEO Tim Cook says, “This contactless payment has taken on a different level of adoption. And that I think we’ll never go back.”
Contactless payments are rising because consumers are demanding touch-free payments. Whether it’s using ‘tap and go” payments, mobile wallets or stored and loaded value cards, you’ll see less cash and more touch-free concepts in this new “digital first” payments era prioritizing convenience and safety.
Contactless payments are also great for business. Customers would spend up to four times the average amount in restaurants if they could use order ahead technologies (ie: through mobile ordering), according to recent data. If technology is offered for ordering, customers return 6% more often and spend 20% more each time.
More businesses will convert to an omnichannel platform.
“Omnichannel” is an industry buzzword for 2021, and with good reason.
A unified, ominichannel platform offers both physical commerce (point of sale) and e-commerce channels (mobile and online ordering) in one system, providing operators modern, cloud POS, digital ordering, menu management, and advanced analytics to operate all sales channels from one system.
This is especially crucial for restaurants. The ability to support quick service,table service, drive-thru, self-service, mobile and online ordering, 3rd-party delivery, and retail transactions allows restaurants to offer guests improved experiences and the most convenient ordering options—while increasing their order volumes and revenue.
An omnichannel platform also allows technologies to integrate with a series of solutions or 3rd parties to meet all business needs for operations management. The legacy methodology of having a POS that provides everything from staffing to inventory to financial management no longer fits because solutions needed by one brand may only be 50% of another brands’ needs. Systems should integrate with best-in-class applications and not be an obstacle to running a business effectively.
Loyalty programs will increase.
Nearly half of Americans (48%) would dine at a restaurant more often if it offered a brand loyalty program. The most important factor for Americans to join a brand loyalty program? Discounts and special offers for future visits (54%); free food (27.5%); reaching a certain tier in a program (10%) and getting news and updates (5%).
Last year, a slew of quick-service restaurants—including McDonald’s, Taco Bell and Moe’s—developed loyalty programs, and more brands will follow suit in 2021. Loyalty programs have enormous benefits. Customers can earn and redeem points for discounts and incentives, but restaurants also have an advantage. They can personalize guest experiences and pull vital analytics and data to have a better understanding of their customers.
By embedding food, beverage, and retail ordering inside a branded, native mobile app, businesses can create a loyalty program, a great tool to keep customers coming back with incentives, like earning and redeeming points. This is all possible with an Open API, allowing 3rd party developers and partners to seamlessly integrate.
Customers are using their Smartphones to view menus, order, and pay for food, beverage, and retail with a convenient QR code scan, and businesses successfully thrive by supporting less cash and more frictionless ordering.
While QR codes have become a growing solution, and most businesses have adapted, the QR code technology continues to evolve — and the “location aware” capability is the latest advancement operators are seeking.
A location aware QR code provides the unique location information with each scan. Location identifiers contained in the QR code can include — and are not limited to — a table number, parking space, or seat at any business, whether a restaurant, stadium, marketplace, or event venue. The location-aware QR code technology lets both waitstaff and the kitchen know the specific location linked to a customer’s order, conveniently tracking where orders are placed to analyze traffic flow.
For instance, last year, Live Nation offered “Live At The Drive In,” an outdoor, socially distanced concert series where guests could enjoy live entertainment from the comfort of their own designated tailgate space (which included a respective parking spot). For the concert series, Appetize integrated location aware QR code signs spaced throughout the venue, and guests could scan the code with their phone to order food and beverage. Each scan signaled to the Live Nation staff the exact location/tailgate space the guest ordered from, allowing staff to deliver orders directly to them.
Nice kiosk models (and note the AudioNavs for accessibility)
TVs are everywhere…
Scan and Go for produce
Excerpts:
New retail technology inside the store includes all-digital shelf tags and over 100 TVs for digital marketing. The more than 170,000 electronic shelf tags make the task of updating product pricing a seamless process that can be done in a matter of minutes.
There are digital kiosks for ordering fresh prepared foods, accessing offerings via Hy-Vee Financial Services, and Mealtime offerings. Mealtime To Go ready-to-eat or heat-and-serve meals orders can be ordered through the kiosk and picked up in as little as 20 minutes.
The location also features new mobile payment technology with Hy-Vee Scan & Go, as well as self-checkout options for a contactless shopping experience.
The road to creating a payment kiosk is fraught with pitfalls that can wreak havoc on your bottom line if you’re not careful.
In this article I’m going to cover the 12 most common pitfalls I’ve seen companies fall into when building their first payment kiosk.
It was hard to limit the article to only the top 12, but top 100 would have been too lengthy a read.
I’m not going to get too technical here, as this article is geared more towards project managers than developers.
Here are the top 12 mistakes in no particular order…
1. Not budgeting for ongoing maintenance
The typical annual reoccurringcost for ongoing maintenance on a kiosk application is roughly 20% of the initial price tag. This is not including the hardware warranty of service level agreements (labor for fixing broken parts).
If you spend $100,000 to develop the kiosk application, figure you should budget at least $20,000 annually for ongoing maintenance.
This might strike you as high, but as the developers out there will attest, technology moves fast, and you don’t want to fall far behind.
Servers need upgrading, frameworks need updating, bugs need fixing and there’s always new features to be added.
2. Kiosk is sluggish or unresponsive
A sluggish kiosk can result from a spotty internet connection or poor design.
The illusion of responsiveness matters. For example, when the user is completing their order the kiosk should display an animation to show that it’s processing the customer’s request.
If the UI completely freezes, the customer will worry that the machine locked up.
On the other hand, if there’s an animation conveying the kiosk is busy processing the customer’s request, the customer will assume the kiosk is still responsive and not to worry.
3. Poorly handling internet outages
Internet outages are inevitable, so you better plan for them.
This doesn’t necessarily mean your kiosk needs to function in “offline mode.” At a minimum you should display a screen to indicating to the customer that your kiosk is out of order and helpful advice on how to solve their problem.
For example, “The kiosk is out of order, please pick up the red phone in the lobby and dial #0 for assistance.”
When possible, you should process transactions in offline mode and store them in a local database. Then sync them up with the server when internet connectivity is restored.
4. Too much text on the screen
Your kiosk is not a giant tablet or smart phone, so don’t treat it like one. Each screen should clearly and concisely communicate what you want the customer to do.
It’s better to have more screens that clearly guide the customer through the process, than a few cluttered and confusing screens. This is an amateur kiosk mistake.
Below is a good example from Redbox on how much text is appropriate.
Good example from Redbox on how much text is appropriate
5. Using the wrong enclosure (or none at all!)
The PC or tablet is the brains of your kiosk and it must be protected by a secure enclosure. Exposed USB ports are a hacker’s wet dream because they make it easy to install malware.
Several turnkey enclosure options are available for tablets and kiosks. Here are a few options…
Do your kiosks have regular downtime and you don’t even know it? Are your customers opting for the cashier without your knowledge?
The answer may be YES if your system experiences regular downtime. Worst of all, you might not know the extent of the damage until your customers are thoroughly pissed off.
Below is a good example of a kiosk attract screen from McDonald’s.
Good example of a kiosk attract screen from McDonald’s.
A well-designed kiosk attract screen should incorporate the following:
Clearly communicate your kiosk’s purpose
Convey the benefit of using your kiosk
Use short, large and easily readable text
Incorporate eye-catching photography
Be relevant to your customer demographic
8. Waiting until too late to consider payment devices
This is one of the biggest problem’s companies encounter where they really paint themselves into a corner.
I regularly get questions like, “how do I integrate payment device X into my Android app?”
Payment device manufacturers typically only support one or two operating systems (Windows, Linux, iOS, Android, etc.). In many cases the payment device manufacturer doesn’t make an SDK for Android, so you’re left with doing a very low-level hardware integration, or scrapping the entire kiosk app and starting over in a supported operating system.
I’m not trashing Android; my point is to consider early in your project if the payment device you need supports the operating system you want to use.
iOS and Android in particular, will have a limited selection when it comes to payment devices. Whereas Windows and Linux will have the broadest number of options.
This is one of those mistakes that can completely wreck your budget and timeline.
9. Failing to understand EMV and PCI Compliance
What’s the difference between EMV compliance vs PCI compliance? The short answer is they’re both guidelines for protecting cardholder data for the purpose preventing fraud, but they focus on different elements of the credit card transaction.
“To clarify it even further and more simply, PCI is about making sure the card data doesn’t get stolen and is secure in the first place and EMV is making sure if the data IS stolen that the content is rendered useless.”
CPI
10. Not considering technical debt
Technical debt (also known as design debt or code debt) is a concept in software development that reflects the implied cost of additional rework caused by choosing an easy solution now instead of using a better approach that would take longer.
Technical debt is a broad term, but I’m going to use it in the context of the framework you use to develop your kiosk application (.NET, Electron, React Native, Swift, etc.).
Your code base will need regular maintenance, so make sure to select a popular framework which you can actually find developers to maintain.
Your developer may love coding in Flutter, but can you easily find a replacement in a pinch if your current developer were to quit?
The ugly truth is, whatever framework you choose today will seem old and outdated 2 years from now. You might as well choose a framework that’s popular and trending upwards.
11. Improperly storing customer data
A security breach is always a possibility. To minimize the risk, it’s best to ask ourselves, “What’s the worst thing a hacker could get if this kiosk got hacked?”
By not storing any cardholder or other sensitive data on the kiosk it goes a long way towards minimizing the damage if your kiosk were to get hacked.
Modern EMV devices will completely separate your kiosk application from the card holder data so you don’t even have the opportunity to store or transmit cardholder data.
12. Not offering concierge service for your first MVP kiosk
A minimum viable product (MVP) is a concept from Lean Startup that stresses the impact of learning in new product development. Eric Ries, defined an MVP as that version of a new product which allows a team to collect the maximum amount of validated learning about customers with the least effort. This validated learning comes in the form of whether your customers will actually purchase your product.
The kiosk MVP is a whole series unto itself. Long story short, get a basic version of your kiosk out in the real-world as soon as possible and start collecting real customer feedback.
In order to maximize the value of customer feedback, place a real-life human being near your kiosks to assist customers and see how they interact with your MVP kiosk.
As a developer, it’s easy to get ivory tower syndrome and think customers will know exactly how to use your kiosk. When in reality, this is likely the first time they’ve ever encountered your kiosk and it’s probably not as “user friendly” as you think.
You’ll learn a lot by listening to your first customers and be able to quickly incorporate their feedback to provide a superior self-service experience.
Wrapping Up
Self-service payment kiosks are a powerful tool for boosting sales, reducing customer wait times and combating a rising minimum wage, but it’s also a double-edged sword.
Due to the disconnected nature of self-service, it’s easy to lose touch with your customers and their needs.
This is why the concierge service for your first MVP kiosk is so critical.
By being forward thinking and following these tips, you will avoid some of the most common and costly pitfalls companies make on their first payment kiosk.
Andrew Savala
CEO at RedSwimmer Inc.
Andrew Savala is the CEO of RedSwimmer, with a background in designing and deploying complex payment kiosk systems.Andrew offers high-value, strategic consulting services to companies looking to develop their payment kiosks.
Facial Payment PopID Technology NRF 2022 Innovation Award Nomination as Used in Kiosks
NRF and the Vendor In Partnership (VIP) Awards have forged a partnership for VIP Awards for NRF 2022. Solutions will be recognized and celebrated by hundreds of retail professionals at NRF 2022 taking place January 15th, 2022
Datacap in conjunction with the Kiosk Association has entered PopID in the Best Payment Innovation. It is an universal gateway that has been deployed in restaurants for “facial payment” using facial recognition for kiosks.
PopID is a universal gateway for verifying an individual’s identity based on people’s faces for applications such as loyalty, payment and entry. PopID has various enter-by-face and pay-by-face solutions, PopPay. Ideal for retail and restaurants, PopPay can be used at drive-thrus, cashier/counter spaces, pay-at-table or via unattended kiosks.
PopPay Kiosks
PopID’s kiosks use facial recognition to give customers the ability to update/redeem their loyalty/rewards and pay using their face (with or without a face mask) across multiple restaurant locations. Credit card information is tokenized using Datacap’s payment solutions such that PopID can initiate payments in-store or online without storing cardholder data in any capacity.
In addition to data security, this omnichannel approach to payments fosters a universal experience across all channels, empowering PopID to create forward-thinking, friction-free payment solutions for its customers.
Benefits for businesses and consumers
Improved Safety
Higher Sales
Lower payment processing fees
Increased throughput
Higher loyalty program participation
Scalable with full integration support
Results
An example of one of PopID’s many locations, Daddy’s Chicken Shack (located in Old Pasadena, California), implemented PopID’s kiosks early in the COVID-19 pandemic. Owner Chris Georgalas commented “We brought PopID’s kiosks in a few months into the pandemic, partly to act as a physical barrier between people and partly to help ease the ordering process… There’s no touching, there’s nothing whatsoever for [the customer] to do. I think it’s just amazing.”
Future Outlook / Expanding Nationwide
PopID’s technology has been in development since around 2016, but COVID-19 has accelerated the rollout of their kiosks and enter-by-face technology. As of September 2021, PopID announced that more than 100 restaurants and retail brands now accept PopPay throughout Southern California with around 70,000 registered users and more than four million facial authentications.
A frictionless user experience enables rapid adoption of this continually enhanced technology. Describe how your solution focuses on the user’s goal of speed, seamless entry, feedback, control and security, and how you service the retailer with ease of implementation.
Best Customer Experience Solution
Retailers need engaged, loyal customers and strive to offer a great experience in-store and across all touchpoints. Describe how your clients have used your solutions to provide a competitive advantage through a brand-appropriate integrated/omnichannel interaction and improved their business performance and relationship with their customers.
Best Breakthrough Technology Solution
Cutting edge technologies have transitioned from unfamiliar entities into targeted solutions with clear goals and expectations. With examples such as AI, AR, Robotics, Blockchain, Voice or other breakthrough tech, explain how you have become an integral aspect of success and performance for the retailer.
Facial Payment Technology or Pay By Face PopPay’s double-sided tablet is taking face payments at Dog Haus and Fresh Brothers Pizza in the Los Angeles area. See how they do it! PopID’s kiosks use facial recognition to give customers the ability to update/redeem their loyalty/rewards and pay using their face across multiple restaurant locations. Credit card information is… Read More »
Turnkey Point of Sale Payment Solutions One of the biggest trends that broke out of the pandemic was the massive uptick in alternative ways for consumers to pay. Gone are the simpler days of only letting customers pay with a credit or debit card, and only in full. Today’s shoppers are demanding the ability to pay on their… Read More »
Introduction Daddy’s Chicken Shack, founded by Pace Webb and Chris Georgalas in 2017, is a fried chicken QSR restaurant located in Old Pasadena, California that features American southern flavor with a hint of Asian cuisine. Daddy’s prides themselves on hormone-free, antibiotic-free and free range chicken. Daddy’s also has a booth every sunday at the Smorgasburg open-air food market.… Read More »
Unattended payment kiosks are quickly becoming ubiquitous across industries, including retail, entertainment, healthcare, hospitality, and transportation. As of the end of last year, the U.S. kiosk market was valued at $10.4 billion and is estimated to grow 5.45 percent through 2028. Driving factors include the rise of intelligent technologies that provide customers with fast, efficient, hassle-free experiences. Businesses are also looking for ways to streamline service and product delivery. Kiosks can help your clients achieve those business goals.
Modern, state-of-the-art kiosks featuring interactive touchscreens, sophisticated software, and payment terminals deliver quick, convenient, and cost-effective self-service in various verticals.
Payment Kiosk Markets
Retail:Unattended payments allow retailers to offer self-checkout, sell through vending machines, and enable shoppers to browse inventory, order, and pay without assistance from a cashier or sales associate.
Hospitality: Customers can perform tasks on their own, from ordering food at restaurants to checking in at hotels, purchasing tickets, or making reservations.
Healthcare: From booking appointments, checking in, or making payments, self-service kiosks help ease the burden of requests on healthcare workers while allowing consumers to service their needs efficiently.
AT&T kiosk — there have been several iterations. This version has a problem with the POS device
The convenience unattended payment kiosks offer for purchasing products and services is why 67 percent of consumers use them. Other reasons why shoppers prefer self-service kiosks over traditional check-out methods include:
Consumers find products and information without feeling rushed or judged.
Well-designed kiosks provide security and privacy during payment transactions.
Beyond providing consumers with the experiences they prefer, unattended payment kiosks offer businesses several advantages.
Efficient Employee Allocation: Kiosks help manage store or restaurant traffic during peak times and allow merchants to assign staff where they are needed most. Additionally, automating or offering self-service can save up to 69 percent of time related to the tasks that kiosks perform.
Adaptability and Scalability: Kiosks can adapt to enable new payment methods and support new functionality such as upselling or cross-selling. Businesses can also add more kiosks as they grow – much more easily than hiring and laying off staff as demand changes.
Remote Access and Control: Unattended payment kiosks connected to business networks give merchants control to change, manage, or disconnect kiosks remotely.
Attract More Customers: When kiosks are the preferred self-service method for a majority of consumers, your client may see a bump in customer loyalty by deploying them.
Excerpt: TEMPE, Ariz.–(BUSINESS WIRE)–Harris Computer Corporation (Harris), a renowned provider of advanced enterprise software solutions, and KUBRA, a leading force in customer experience management solutions, proudly announce their strategic alliance. Together, they are poised to reshape customer experiences across key sectors, including utilities, government, and telecommunications.
At the heart of this partnership lies a commitment to deliver a game-changing suite of integrated billing, payment, and customer communications solutions. Harris will seamlessly integrate its utility-specific solutions, designed to enhance customer service, operational efficiency, and financial performance, with KUBRA’s cutting-edge offerings:
As the workforce shortage continues and contactless transactions become even more popular, merchants who invest in self-service will win over competitors who maintain their technology status quo. The interactive technology and cloud services that power unattended payment kiosks are becoming more available and affordable, which means that it will be easier and more cost-effective than ever for small and medium-sized businesses to deploy these game-changing solutions.
Merchants who choose to deploy kiosks will need your help to optimize customer experiences and complement their brands, as well as provide necessary functionality. Your clients will also operate more efficiently if they have a single payment solution that enables transactions across all selling channels, whether in-store, online, mobile or unattended payment kiosks. Contact us to learn more.
Datacap Wins PayTech Women Corporate Champion – Small Business Award
Click for full size — Payment kiosk award Datacap
Chalfont, PA – Datacap Systems Inc., a leading hardware and processor-agnostic omnichannel payments provider, has won the PayTech Women Corporate Champion – Small Business Award. The Small Business Award is given to an organization that embodies the PayTech Women mission by developing an internal program that supports enhancing women’s careers in the workplace. PayTech Women, formerly WNet, celebrates and champions women in the payments and fintech industries. Nominees and winners were announced at the annual fall Leadership Summit on October 3 in Atlanta, GA.
“We are delighted and humbled to receive the PayTech Women Corporate Champion – Small Business Award. This recognition drives us to further support, mentor, and uplift women in our organization. I appreciate being part of a team that is willing to invest in PayTech Women values and empowering their employees.,” said Darcie McNamara, Strategic Partnership Specialist at Datacap Systems.
To win the Small Business Award, the winning company had to demonstrate how their internal programming helped to support women in advancing their careers. Datacap’s internal program and onboarding offers employees PayTech Women membership registration and encourages participation in PayTech Women-led monthly webinars and attendance at the annual PayTech Women Leadership Summit. Datacap believes that empowering women is not just a corporate responsibility, but a vital component of our success and winning this award reaffirms Datacap’s commitment to fostering diversity and inclusion in the fintech industry.
For a full list of 2023 award winners, visit https://www.paytechwomen.org/page/Awards. If your Point of Sale application isn’t yet integrated to Datacap, contact us to get started today! https://datacapsystems.com/contact-us/
About Datacap Systems
Datacap builds industry-standard payment solutions for Point of Sale providers to meet the needs of merchants in any market. Security-centric solutions for virtually all processing platforms route through dozens of pre-certified devices from leading OEMs – all via a universal payments integration, empowering merchants to create a unified payments experience across brick and mortar, online, mobile and unattended applications. As the only channel-centric and processor-agnostic payments provider in the industry, Datacap is the ideal partner for any POS provider that’s serious about building a solution that will scale to address the needs of virtually any merchant, regardless of market or payment processing platform.
ZIVELO Virtual Banking Expert Kiosks are Designed to Connect Your Customers with Expert-Level Services Regardless of Location
PHOENIX (April 06) – ZIVELO designs, manufactures and supplies Virtual Banking Expert kiosks to some of the largest banking and financial institutions in the country. These kiosks provide business solutions such as connecting customers with Virtual Banking Experts that can handle complex financial services during and outside of branch hours, regardless of location and peak loads in branch traffic.
These specially designed kiosks offer a way for financial institutions to connect with customers and provide services that may not otherwise be available within individual branch locations. Alternatively, some branches may have underutilized or over-extended staff depending on demand and day to day traffic. When kiosks are placed in high traffic areas they encourage interaction, and they can also be placed in dedicated, card accessed rooms that can be utilized by customers outside of regular business hours extending the bank’s hours via kiosk-based interactive remote banking staff.
The technology behind the Virtual Banking Expert kiosks can be custom designed with touchscreen displays, HD cameras, motion detection, speakers, card readers, microphones, and more. ZIVELO’s unique patented modular design solutions make maintaining and updating kiosks with new technology low-cost and efficient, without having to ship or replace entire units. Segregated data paths are used to facilitate compliance with strict banking data security standards so that customer data is never compromised, even when wirelessly instigating videoconferencing capabilities.
“Our banking solutions systems have allowed Financial Institutions to improve the efficiency and time management of their bankers while increasing customer satisfaction at the same time.” said Chris Augur, President of ZIVELO. “Data from our customers has shown that video conferencing allows banks to more efficiently utilize staff, while offering additional convenience and extended benefits to their customers, and increasing interactions per branch.”
For more information on ZIVELO, and to learn how to pilot test Virtual Banking Expert systems, visithttp://www.zivelo.com/vbesm/.
Packed with functionality and convenience in an appealing design, the Paragon TK-3200 Series is a 32” interactive kiosk that is suited for retail stores, quick service and fast casual restaurants. It serves as a seamless extension of the existing POS terminals, helping store owners to drive sales during peak times, and offers various ways for consumers to order, pay and engage with the brand.
Featuring a 32” PCAP touchscreen for intuitive interactive use, the Paragon TK-3200 Series supports scanning & printing functionality, and a customized bracket for EMV payment devices. Easily adapting to store environments, it offers various mounting options: wall-mounted, single or dual sided operation.
The Stellar TK-2100 Series is a 21.5” modular kiosk that can be configured in countertop or floor-standing style, providing modular deployment options in the same standardized family. The enclosure provides a 21.5” PCAP touchscreen, and can be customized with preferred components common to most self-service transactions from barcode scanner, receipt/ticket printer, bill acceptor, and card dispenser.
The platform accommodates a variety of applications such as self-service POS, loyalty program, gift cards, self-check-in, self-ticketing, online ordering and click & collect in a wide range of environments including retail, hospitality, and entertainment.
Owen Chen, President and CEO at Posiflex Technology, Inc. comments, “The Paragon TK-3200 Series & Stellar TK-2100 Series represent a brand new kiosk product line for Posiflex, which fits perfectly into our growing product portfolio, and will continue our commitment to offer quality, performance, and long-term durability.”
Additionally, the TK Series features an optional tri-color LED indicator light, which provides kiosk operational status at a glance. And all access doors open at the front to provide easy access for simple maintenance and field service. There is no need to move the kiosk away from walls, or dismantle the main body of the kiosk to remove components for servicing.
Showcase at GITEX 2018
Posiflex TK Series interactive kiosks will make its first debut at the GITEX Technology Week from 14-18 October 2018 at the Dubai World Trade Centre, booth B3-10/Hall 3.
About Posiflex:
Founded in 1984, Posiflex Technology, Inc. has designed and manufactured its own-branded and world-class POS solutions. Since 2016, Posiflex has determined to grow beyond the POS business and further expand itself into self-service solutions (KIOSK), and to a few more vertical markets serving B2B IoT platforms empowered by embedded PC. Posiflex’s offices are in the USA, Germany, Netherlands, UK, China, India, Singapore, Malaysia, Japan, and Korea along with the global distribution networks to provide direct and timely support to its customers around the world. For more information:
Contacts
Posiflex Technology, Inc.
Wei-Lun Chang, +886 (0)2 2299-1599 [email protected]
Highlighted – contactless ordering and payment (applepay samsungpay)
24″ Inch touchscreen (apparently you touch the screen)
First time we’ve seen power consumption used as a benefit
First we have seen UL-certified antimicrobial and not impressed (Zinc pyrithione aka Head and Shoulders)
Antimicrobials are generally useless and just technology theater
Credit Card Reader – using the P400 is questionable at best. Definitely low cost but the reasons are it is generally slow and it is not rated for unattended (CAT). Someone like McDonalds can twist the processor’s arm and get a non-CAT terminal in place (they call it semi-attended which is NOT a PCI classification). Smaller companies will not be able to use the P400.
ADA – no mention of accessible device options and video demo doesn’t demonstrate any.
Linux-based Tizen — some prefer Windows for network integration and device compatibility and flexibility might be reduced. Our guess is modified digital content player.
We find it unsettling that “KMA Series” is nomenclature chosen. KMA Kiosk Manufacturer Association has no involvement at all with this unit.
Samsung News Item
Samsung Kiosk At A Glance
Samsung Electronics today announced the expanded availability of Samsung Kiosk, an all-in-one solution that offers contactless ordering and payment capabilities. Providing customers with easy install options and a protective coating, the Kiosk is now available in 12 countries worldwide, including the United States, Canada, the United Kingdom, Ireland, France, Sweden, the Netherlands, Belgium, Spain, Austria, Australia, and Singapore.
“Kiosks have quickly become a part of everyday life, providing customers with a simple and interactive way to purchase items while giving businesses an innovative solution to reimagine the workplace and increase efficiency,” said Hyesung Ha, Senior Vice President of Visual Display Business at Samsung Electronics. “Samsung’s new all-in-one Kiosk is a smart and seamless solution, offering all the right features needed for businesses.”
Available in a stylish grey-white color, the 24-inch touchscreen display—powered by Samsung’s proven SoC (System on Chip) technology—the Kiosk eliminates the need for an external PC while delivering powerful and reliable technology that reduces power consumption compared to standard use external PCs. The Kiosk adopts a modular design to provide a variety of payment options, including a cradle1 for major EMV (Europay, MasterCard, Visa) terminals, in addition to barcode and QR code readers along with a built-in printer and Wi-Fi system. This all-in-one functionality makes maintenance fast and easy, ensuring minimal business downtime and increasing customer satisfaction.
Samsung Kiosk is suitable for any business environment with a variety of installation options. Firstly, the countertop type can be installed on any counter or table within a store, without the need for any additional construction, saving time, cost and space. When installed with a stand, it can be positioned anywhere within a store to be seamlessly integrated with the interior design, due to the detachable functionality of the stand. The Kiosk can also be wall-mounted2 to maximize space savings.
During a time when contactless interactions have increased, Samsung applied a UL-certified Antimicrobial Coating3 to the Kiosk display. The coating also prevents the screen from being tarnished by oxygen and sulfur in the air, maintaining crystal clear picture quality throughout the lifespan of the Kiosk. In addition, the display is covered with a shatterproof film, protecting customers even in case of severe damage.
Samsung Kiosk uses three-layer security protection powered by Samsung Knox technology, designed to protect its hardware, payment platform and application, as well as customer information.
It also supports application development on the secured platform through a Linux-based open-source operating system powered by Tizen, providing high compatibility and supporting web standard technologies (HTML5, JavaScript, CSS), so developers can easily create a variety of software applications that can be used on Samsung Kiosk.
Major fintech and Point of Sales (POS) solution partners are joining the Samsung Tizen Kiosk ecosystem, with already more than 20 partners such as GRUBBRR™, Softpoint, Nanonation Inc., 900 Solutions Corp., Big Digital Corp., Global P.O.S, EuroPOS, Nowbusking and others playing a pivotal role in expanding the possibilities of powerful innovations such as the Kiosk.
“As GRUBBRR™’s innovative self-ordering solutions are introduced into Samsung’s powerful and responsive Tizen Platform, we are excited to showcase the innovative kiosk with higher stability and performance,” said Sam Zietz, CEO of GRUBBRR™, North America’s leading self-ordering solution provider.
With the MagicINFO Remote Management feature, efficiency in store management can be enhanced by identifying any issues in real-time and taking necessary measures. Remote control capabilities enable the diagnosis of issues and remote control of essential functions such as switching the screen on and off.
TIPS FOR A SUCCESSFUL INTERACTIVE KIOSK DEPLOYMENT
Interactive kiosks are everywhere! Nearly every day in the news there is a new story of kiosks being deployed in a wide variety of applications intended to create greater efficiency in a variety of industries, including retail, food service, casino gaming, government agencies, school campuses, and more.
With so many success stories, many businesses see digital kiosks as a “magic bullet” that is going to increase revenue while cutting costs. While this is often the case, it is still important to look at a kiosk deployment as a strategic project that involves planning, execution, and follow-up to ensure that the kiosks are maximizing their potential and generating the most revenue in the most efficient deployment.
Location and Convenience Are Key!
Frank Olea, owner of Olea Kiosks, often compares interactive kiosk deployment to selecting a real estate location for a commercial business. Location and convenience are critical to a successful kiosk project, and as Olea says, kiosks are like retail stores, and “just because it exists, doesn’t mean people will go there.” The primary purpose of self-service kiosks is convenience, but if the kiosk isn’t placed in a convenient location, the kiosk inherently is no longer convenient.
As Olea says, “people naturally choose the path of least resistance,” so when confronted with any difficulty, such as an inconvenient location, customers will choose an easier option. For example if your favorite restaurant has a shortage of parking spaces and requires 20 minutes to look for parking, you are probably going to leave and find a more convenient option, no matter how much you may love the food. After a few instances of parking lot frustration, you probably will stop even considering that restaurant as an option.
The same can be true of kiosks. If a kiosk is placed in an out-of-the-way location or consistently has long lines, then consumers will naturally look for a more convenient option.
5 Tips for Success
The following are a few tips that will help ensure your kiosk deployment is able to help you to achieve your goals:
1. Clearly Define the Kiosk’s Business Objectives and the Potential Audience
Interactive kiosks have become such dynamic machines that they are able to handle nearly infinite numbers of business functions. It is important when planning a kiosk project that you clearly define the business objective for the kiosk as well as define the demographics of the group that will be using the kiosk.
The kiosk’s objectives and the potential audience can influence the design of the physical unit, the selection of optional components, and the design of the user interface. For example, with a healthcare kiosk, it is often important to provide an ADA compliant solution, which means that all components on the kiosk need to be accessible to all users, and the user interface must provide a solution for impaired users. Similarly, while a standard wayfinding kiosk can be a straightforward solution, there are many options that can be considered, such as the addition of banner ads to the user interface, which can make the kiosk project more successful.
Additionally, consider the volume of traffic and portability of the kiosk. While some kiosks are built to be completely portable with extremely modular lightweight components, such as Olea’s TapSnap portable photo booth, other kiosk projects have to deal with the rigors of a high volume of users every day, such as Olea’s ADOT vehicle registration renewal kiosks. Understanding the potential volume of users will ensure that your kiosk will be able to provide an effective long-term business solution.
An experienced kiosk builder, such as Olea, will work closely with its customers to identify who will be using a kiosk, how it will be used, and the likely number of users, and then develop a comprehensive design specification that directly caters to these factors. The more clearly you are able to define your objectives, the more likely the kiosk will be able to satisfy your goals.
2. Promote Your Kiosks!
Studies have shown that 85% of adults use kiosks for self-service transactions, so there is a tremendous interest in and demand for new kiosk deployments. As such, be sure to promote your new kiosk deployment with visible signage on and around your kiosks to ensure that it captures the attention of potential new users that are passing by.
Consumers have quickly become so accustomed to using self-service interactive kiosks that they not only prefer these self-service options, but they have now come to expect it! Make sure that you are supporting your kiosk deployment with enough promotion so that new users know it’s there.
3. Use Human “Stewards”
As mentioned above, there is a huge demand for self-service solutions, such as interactive kiosks, but sometimes humans can be resistant to change. Once we get comfortable using a particular product or service in a way that suits us, we may be reluctant to try something new or different.
When customers encounter a new kiosk, there may be some trepidation to try this new system, but this situation can be overcome by training customer service staff to closely monitor users of the kiosks and function as “stewards” for those users that encounter any difficulties. With human staff able to offer immediate guidance on the kiosk’s functionality, consumers will more quickly adapt to the new self-sufficient system and are more likely to become dedicated kiosk users.
Typically, once a customer gains confidence in a self-service solution, they are likely to prefer that self-service option for every transaction, which can increase customer satisfaction and provide greater overall efficiency. By using human “stewards” to guide the user through any difficulties, there is a greater likelihood that customers become dedicated long-term kiosk users.
4. Strategic Kiosk Placement
When initiating a new kiosk deployment, it is important to gather as much data as possible on current users of your services and to develop projections of estimated potential users of the new kiosk systems. In addition, it is often useful to create a schematic of your floor plan so that your kiosk manufacturer can work with you to determine the best solution for your needs.
For example, if you are deploying a wayfinding solution, you want to make sure that the kiosk is positioned in the highest traffic areas, but deployed in a location that will be unobtrusive to the flow of traffic. Similarly, for retail kiosks that provide SKU lookup functionality, product shopping capabilities, and a self-checkout system, it is typically most beneficial to deploy the kiosk near existing POS machines so that customers transition from human POS systems to the new self-service kiosk options.
5. Analyze Data and “Split-Test”
After a new kiosk project is launched, the project typically is not finished. Once the kiosks go live, it is important to begin the data tracking and analysis phase. Kiosk software can be configured with advanced tracking software that can provide detailed information on a variety of usage statistics including total users, average session duration, transactions started/finished (for retail kiosks), and user goals accomplished (i.e. new accounts created, loyalty cards issued, wayfinding map requests, etc.).
From this data, a business can often further optimize its kiosk deployment. For example, by using the old advertising technique of “split-testing,” a retail business can test multiple up-sell and cross-sell options to determine which is the most successful and drives the greatest ROI.
Similarly, it can sometimes be beneficial to “split-test” the physical location of kiosks in a store or facility. For example, in a retail setting, it may be beneficial to split test the placement of a kiosk near the entrance, near a POS system, and near the busiest thoroughfares to see not only the volume of users in each location, but also how the kiosks are being used – e.g. wayfinding, product lookup, UPC scanning, etc.
By closely monitoring the performance of a kiosk through the data provided through the kiosk analytic systems, the kiosk deployment can be tweaked and fine-tuned to ensure it is generating the best ROI for your business.
Award-Winning Interactive Kiosk Manufacturer
Olea Kiosks has been building award-winning interactive kiosks for over 40 years. We work closely with our customers in all phases of a kiosk project, including planning, manufacturing, deployment, and post-deployment follow-up to ensure that our kiosks generate the greatest ROI to our customers. Contact Olea today to find out how our interactive kiosk solutions can benefit your business.
One question many potential kiosk deployers ask is whether they should invest in a custom unit uniquely designed and manufactured for them, or start with a modular kiosk? A modular kiosk is a standard, module-based product out of
the manufacturer’s catalogue that can be tweaked based on the options list.
The appeal of custom
The appeal of custom is understandably strong for many companies. By working with a kiosk provider’s design and
engineering staff, executives can request and receive virtually any look and feel. Moreover, they can order from a range of options for functionality without concern as to whether a standard cabinet can accommodate them. Biometrics? No problem. Height adjustment? Can
do. Want to include special sanitising technology? Again, this too is possible. That kind of approach may be exactly
what some projects require, and those projects are among the favourites for designers and engineers in any kind
of manufacturing firm. In reality only a minority of projects truly require a custom approach. Most can succeed well when a deployer talks to a representative, describes the needs and makes decisions on how best to configure the
recommended kiosk.
Essence of modular
We’re surrounded by modular products – that is, single products that comprise distinct, pre-assembled components.
The vehicle you drive may have rolled off one assembly line, but preceding it were dozens more where each of the vehicle’s modular components were built. The seats may have been constructed in one city, dashboards and transmissions in another. At the climactic event, all of them
are ready in the right place at the right time to be bolted onto the car exactly where they need to be. Henry Ford gets
credit for mass assembly, but there could be no mass assembly without modularity. And chances are, it wouldn’t be because there was anything wrong with the kiosk,
it would be because they brought a Ferrari to a monster truck rally. It can take up to 12 weeks in a typical custom project to meet with the client stakeholders, develop concept drawings, refine them, create engineering
It can take up to 12 weeks in a typical custom project to meet with the client stakeholders, develop concept drawings, refine them, create engineering
drawings and build a prototype. Then, the prototype must be tested and undergo any necessary modifications before the
unit is ready for mass production. With modular kiosks, a manufacturer needs only the time it takes, if any, to acquire
any out of stock components before it can begin building. That state of readiness
That state of readiness potentially takes lead time down to a
couple of weeks.
Keep maintenance in mind
Although a kiosk manufacturer typically tries to consider every circumstance that may occur, some things just can’t be
predicted. Still, designing a kiosk with an eye to modularity can help to avoid costly surprises. Modular design also includes planning for any maintenance that may be needed.
Consider a case for example, where a monitor fails on a seven-year-old kiosk that is otherwise functioning perfectly.
Chances are that particular model of monitor will no longer be available, but a flexible design will allow for quick replacement with a current model. So rather than having to scrap an otherwise perfectly good kiosk with a new one, you
simply replace it with an equivalent model (module).
Sometimes working with a client to help them get the best return on their investment includes telling that client their ideas for a kiosk won’t accomplish their goals and they’d be better off with a simpler, more realistic design. Those are
the times where it may be best for a kiosk manufacturer to be honest with a client, even if it works against their own short-term interests.
Hybrid approach
Even if a kiosk deployer chooses to go with a custom design instead of a vendor’s standard offerings, it pays to keep modularity in mind to accommodate changing needs. For example, a deployer might want to design a kiosk to accept bill payments but will omit a receipt printer to save money.
A modular design would allow for the easy addition of a printer with a minimum of effort if they change their
mind at a later date. Alternatively, regulatory changes might call for changes in peripherals by a certain date, but the
deployer wants to get their network deployed now and make those additional changes later.
Many kiosk manufacturers offer brackets and add-on kits to accommodate these types of changes. And sometimes
the peripheral that needs to be added doesn’t fit with the existing kiosk design, but the deployer wants to avoid having to replace the entire unit. That’s where the talent of a manufacturer’s design team can shine.
In the case of a thin kiosk for example, replacing a flat access door with a ‘bubble’ door may allow for the incorporation of
an additional component without having to replace the enclosure. Designing that door with a lift-off hinge allows for a quick swap. Or suppose a deployer wants to add a second digital screen to a project at a minimum of cost. A freestanding mount to support that can be added to the
project with a minimum of disruption.
From the new TPGi website Feb 2021 — The Paciello Group is now rebranded as TPG Interactive or TPGi. TPGi is a division of Vispero. We note that TPGi is one of the contributors to WCAG 3.0 and is the top tier in accessibility testing and guidance. With the proliferation of web and mobile ordering, accessibility is more important than ever. We want to also comment on the wonderful logo design (and URL) that TPGi is starting out with. We think it’s cool!
TPG Interactive accessibility
We are thrilled to unveil the next evolution of accessibility as we integrate the best methodologies, software, analytics, and industry expertise into a unified organization under a new brand. Effective February 22, 2021, our organization will be officially known as TPG Interactive (doing business as TPGi).
Over the last four years, we have grown under the larger accessibility ecosystem that is Vispero. With the 2017 acquisition of Always Accessible and the 2018 acquisition of Interactive Accessibility, Vispero has facilitated the evolution of TPGi’s solutions capabilities. Chief among those leaps forward are the modernized API-first automated accessibility testing and collaboration software suite, Accessibility Resource Center (ARC) Platform, while Interactive Accessibility expanded our trusted expertise in review methodologies, accessibility risk consulting, and strategic program management capabilities. Now is the time to unify all of our brands under a single identity so our customers can benefit fully from these interwoven capabilities.
“TPGi has grown from a small organization of dedicated accessibility professionals into a world-class provider of forward-thinking accessibility solutions. In that time we have expanded our organization through acquisition and organic growth and want our brand to represent the diverse portfolio of technology and talent that will now be known as TPGi,” said Travis Brown, Vice President of Sales & Marketing.
As part of the new transformation, we are also launching an exciting new generation of our ARC Platform that will create deeply integrated solutions for all of our customers. With ARC, we’ve built the most advanced accessibility management platform on the market. It provides expert-curated content, advanced test automation and analytics, and on-demand support through a single access point for both customers and accessibility professionals.
“ARC’s Gen5 release will serve as our customer collaboration hub, source of world-class accessibility analytics, systems integrations (API), a repository for all of our KnowledgeBase content, Tutor e-learning modules, customer audits, client deliverables, and our HelpDesk support ticketing system,” states David O’Neill, Chief Architect, ARC Platform.
“TPGi’s accessibility services will now leverage ARC’s scalable infrastructure to empower our clients with access to knowledge and opportunities for collaboration. By providing visibility into accessibility performance metrics for fast and actionable insights that support agile development, we enable our clients to effectively identify and remediate existing accessibility barriers, and incorporate digital accessibility into their planning and design within their development lifecycle. They can confidently deliver a more successful end-user experience and achieve their business objectives,” said Dave Lerch, Global Vice President, Solutions Delivery.
What’s Next: All of our clients, current and future, will be able to take advantage of these new capabilities. We are rolling out a coordinated approach between account managers, sales, and customer success to ensure a smooth customer transition. The future of accessibility is here, and it starts with TPGi.
TPGi is an accessibility solutions provider that supports all phases of accessibility through best-in-class management software and professional services. We partner with the best-known brands in the world to achieve end-to-end accessibility for their digital assets. Our clients span a variety of industries including retail/eCommerce, software/technology, publishing, banking/finance, healthcare, government, and higher education. TPGi experts are globally recognized for their contributions to accessibility standards and guidelines.
Nice blog article by Freedom Scientific along with a video demonstrating the use of JAWS kiosks software. Here is highlight of the article of JAWS kiosk and its features.
Providing accessibility functions to your entire user group be it customers at a kiosk, or employees working at home or at the office is important, and its the law.
JAWS Kiosk
Vispero’s JAWS Kiosk software is designed specifically to work with Storm’s Assistive Technology Products and other input devices to provide an accessible kiosk solution. Features of JAWS Kiosk include:
Auto start JAWS upon insertion of headphones
Auto stop/session when headphones are removed
Compatible with kiosk system software
Fully customizable through JAWS scripting
Full functionality even when an internet connection is not present
WESTMINSTER, Colo., Dec. 18, 2023 /PRNewswire/ — The Kiosk Industry Group announces the induction into the Kiosk Hall of Fame of three new individuals and one business. These contributors to the self-service industry and kiosks deserve to be honored. From Kiosk Industry and Kiosk Manufacturer Association.
We are very pleased to announce our first Business Inductee Kodak Moments . No business has made a greater impact on the kiosk industry than Kodak Moments,” said Craig Allen Keefner, Kiosk Industry Group Manager and curator of the Kiosk Hall of Fame. “Kodak Moments was the original global provider of kiosks.”
Marsha Mazz – currently the Director at United Spinal Association, Marsha spent over 30 years with the U.S. Access Board. Marsha was instrumental in involving the KMA with the U.S. Board facilitating meetings and feedback.
Matt Ater – Matt Ater has 30 years of experience in accessibility and is vice president of Vispero. Matt is a DEI advocate, blind, and dedicated to improving the lives of people with disabilities. He speaks about digital accessibility, kiosk usability, and inclusion at conferences such as CSUN, Disability:IN, and more.
Peter W. Jarvis — As one of the founding directors and shareholders, Peter joined Storm Interface in 1986. Working closely with the Trace Research and Engineering Center, Peter created a range of highly tactile and audible system navigation devices.
Trade Shows — NRF in NYC in January. We are 1602 at entrance to level 1. Over 100 kiosk companies listed, dates, location, booths to visit and info on passes that we can help with.
Featured Content This Month – Jay Burdette of Panasonic ClearConnect talks personalization and the benefits with self-order kiosks.
From TPGi and also PR Newswire — for more information and contact you can always email [email protected] — Also you can hear Matt Ater with McDonalds speak aboutaccessibility at the NRA show May 21st.
CLEARWATER, FL, April 26, 2022 /PRNewswire/ — TPGi is honored to be recognized by McDonald’s for receiving the 2021 “Living the Values Award”. The Living the Values Award, is given annually to a Global Technology Provider who has demonstrably impacted one or more of McDonald’s values by putting customers first, creating an inclusive environment, operating with integrity, and supporting community efforts overall to be better together.
Vispero™, the global leader for assistive technology products for the blind and low vision community, was selected to assist McDonald’s in providing customers with an accessible kiosk experience. Through Vispero’s TPGi business unit, JAWS Kiosk is being deployed at McDonald’s US company-owned restaurants, as well as newly deployed self-service kiosks in the US franchise locations.
“We are honored to receive this year’s” Living the Values Award” stated Matt Ater, Vice President, Corporate Business Development at Vispero. “McDonald’s is showing that self-service technology can be enabling to all customers, including those with disabilities.”
Kelsey Hall, Senior Product Manager in the Office of Global Digital Accessibility Excellence, commented on the award, “I am pleased to recognize TPGi’s efforts in our mutual goal to improve the customer experience for all McDonald’s visitors.”
Creating inclusive self-service user experiences for all diners is made possible with the help of JAWS Kiosk. JAWS Kiosk allows blind and low vision users the ability to interact with a self-service kiosk by inserting headphones into the headphone jack located on the navigation pad used to interact with the kiosk, reading the content as they move through the menu options.
“We are tremendously excited about our partnership with McDonald’s. The organization’s commitment to building a more inclusive environment for their customers aligns directly with TPGi’s intent to build a more accessible future,” adds Travis Brown, Vice President, Sales, and Marketing at TPGi.
About Vispero
Vispero is the global leader in assistive technology products for those with vision impairments. Freedom Scientific, TPGi, Enhanced Vision, and Optelec, all Vispero brands, have a long history of innovation for customers with accessibility needs. Our product portfolio is considered one of the most diverse and reliable on the market. For more information, visit www.vispero.com.
About TPGi
TPGi is an accessibility solutions provider that supports all phases of accessibility through best-in-class management software and professional services. We partner with the best-known brands in the world to achieve end-to-end accessibility for their digital assets. Our clients span a variety of industries including retail/eCommerce, software/technology, publishing, banking/finance, healthcare, government, and higher education. TPGi experts are globally recognized for their contributions to accessibility standards and guidelines.
How much are you paid? Compensation Report for the Self-Service Kiosk Industry
EASTLAKE, CO – 11/16/2016 (PRESS RELEASE JET) — Instead of taking away jobs, self-service technology is opening up a host of new opportunities. A look at how self-service adds employees and also an internal look at compensation for people in the self-service industry and CAGR.
Kiosk Industry Group announces an extended feature article on job creation as well as internal pay scales for employees. Excerpts include:
“The consumer-facing technology results in labor savings for Panera; these hours are redeployed in the café,” Panera Chief Transformation & Growth Officer Blaine Hurst told Business Insider.
Transparency Market Research, for example, pegged the global kiosk market at $12.2 billion in 2015, with that market expected to grow at a 10.9 percent clip over the next eight years, reaching $30.8 billion by 2024.
“Engineering talent is the most critical and hard to fill,” said Pete Snyder, who served as VP of sales and co-owner KIOSK Information Systems for nine years, later founding Middle East Kiosks.
More news
Kiosk news this month is nice article how automation is serving employees on ZDnet. This was part of a bigger feature on Automation in the Enterprise [link].
Retail automation in the news is the Walmart BOPUS machine went into Store #1 in Rogers. Some pics and a video showing pickup process.
Tradeshow News – next month is Marijuana show in Vegas and we are becoming media partner for DSE to be held in Vegas next spring (complete with Self-Service Pavilion).
The Kiosk Industry Group is based in Denver Colorado and is the kiosk trade association and qualified marketing network for the kiosk and self-service industry. For more information please log onto https://kioskindustry.org. Our email contact is [email protected].
Advisory board members include Olea Kiosks, KioWare, Kiosk Information Systems, SlabbKiosks, OptConnect, PROVISIO, Crane CPI, ARCA, Turnkey Kiosks and Glory Global Solutions. Additional members include Pete Snyder and CTS (Connected Technology Solutions). Together they provide the strategic guidance and support for the Association in direction and focus concerning all types of transactional and informational self service solutions such as bill pay automation, lockers, loyalty, employee systems and customer retention. Device integrations include biometrics, foot traffic sensors, scanners, printers, demographic identification discovery, EMV and all types of cash and currency.
KIA is the kiosk industry association and our focus is simple, “kiosks in self-service”. Keep it simple.
Automated Cashier Video – https://youtu.be/ZtHv-KeD7kU
NRF is the largest retail exposition in the world and we will be there. KMA will be in booth 1703. We’ll represent over 50 companies from across the world.
Standards & Regulations Opportunity
ADA and Accessibility
You can participate for free in our ADA and Accessibility Working Group. See the KMA About page for current participants.
EMV Credit Card Committee
We also invite you to participate in our just forming EMV Credit Card committee. Simply stop by the booth and have your badge scanned (or send an email to [email protected]).
In the KMA booth
Sponsors participating in the 2020 booth include Olea Kiosks, KioWare, Pyramid, Frank Mayer and Associates, Inc., and Vispero. Available for meetings are key people from Olea, KioWare, Pyramid, Frank Mayer, and Vispero. Send an email to [email protected] to schedule a time or stop by 1703.
Attendees present at the show include: Frank Olea CEO of Olea Kiosks, Jim Kruper CEO of KioWare, Josef Schneider and Frieder Hansen (CEO) of Pyramid, Randy Amundson (KMA ADA Chairperson) and David Anzia, SVP of Sales at Frank Mayer and Associates, Inc. Matt Ater CEO of Vispero and Laura Miller Anthony Palchek of Zebra and representatives for Verifone. Additionally at the show, around the corner from our booth will be Peter Jarvis Managing Director of Storm Interface and our new ADA and Accessibility Co-Chairperson.
For inquiries and meeting times, please contact [email protected] or stop by# 1703.
The KMA booth will have two kiosks in it both oriented for QSR and both with integrated accessibility.
One will be a tablet kiosk by Frank Mayer and Associates, Inc. See additional details — Floor Standing Tablet Kiosk Spec Sheet. Integrated with a Storm Audio Nav device for ADA accessibility, Ingenico IUC285 and running ADUSA, Inc’s Qi™ software showcasing software for NYC-based Kung Fu Tea / TKK Chicken.
WESTMINSTER, Colo., April 15, 2024 (SEND2PRESS NEWSWIRE) — The Kiosk Association’s mission is to inform and educate on self-service. Membership is open to all companies. If you follow accessibility guidelines and encourage ADA contact us at [email protected]. Accessibility is in the news and we’re happy to announce new members of the KMA Accessibility Committee as well as a new Chairperson.
Our new chairperson candidate is Mary Jo Barry of Dolphin. To the general committee, we welcome Elo and Vincent Pallaver, manager for Touch Product Compliance as well as David Swallow Principal UX Consultant at TPGi.
“I’m looking forward to serving as co-chair of the KMA Accessibility Committee. Accessibility is an important aspect of a kiosks and it’s good to have experts representing each facet of self-service at the table to discuss critical issues and lead change,” said Mary Jo of Dolphin.
Mike O’Hare assumes the main Chairperson role from Nicky of Storm Interface who has completed her 2 terms according to bylaws. Thank you Nicola for your service. Oscar Rozo of LG Business is #2 chairperson.
The KMA quarterly call is next week (24th?) and is open to all. Send email for details
In accessibility news there is news from US and from Europe. Storm has a new manager assisting with Europe and upcoming EAA accessibility requirements.
Kiosk Industry is the source for opinions, insights, news, and market trends for self-service kiosks, digital signage, POS, and more. Learn from the experts. We are a “co-op” of over 500 companies.
Our mission is to inform and educate. Accessibility, ADA, PCI, UL are some of our focus points. Join us for informative Q&A webinars and weekly emails.
Our feature this month is a case study in tablet kiosks and giving back to the community. In it an interactive tablet kiosk from the Kiosk Group serves as the centerpiece of a young man’s Eagle Scout Service Project. Worth noting that every single one of our sponsors and members donate expertise and materials to projects.
ADA Committee – we met with the U.S. Access Board in Washington, DC and had an extended meeting with them covering options for working together going forward. The group was very enthused on both sides. Visit our ADA page for the writeup on the meeting.
From left – Randy Amundsen of Frank Mayer, Bruce Bailey, Marsha Mazz, Tim Creagan and Rex Pace of US Access Board
Inside Kiosk News
We’ve added a Digital Signage RFP and a Smart Cities RFP section. Atlanta was Intersect we believe and New Jersey and Jersey City are next. Very active and competitive space. Those go along with existing McDonalds news watch. Word there is more changes as far as vendors go. Some in and some out. Sometimes it almost seems easier and better to let someone win the initial deal and then win it for sure later when they don’t execute.
The Kiosk Industry Group is a news and marketing association for self-service and kiosk manufacturers. It is for the benefit of kiosk manufacturers, developers, resources and client companies who are involved in self-service transaction machines (SSTM). News about the industry and by the industry is published on our website when it is relevant to companies that deploy or may deploy self-service, or to companies that support those deployers with hardware, software or applications. The Kiosk Industry Group has been active since 1995. Our audience this year on the website is 50,000 (human). Visit https://kioskindustry.org for more information.
And thanks to all of our sponsors. They are the ones along with our members that make this network available.
Our feature this month is a case study in tablet kiosks and giving back to the community. In it, an interactive tablet kiosk from the iPadKiosks serves as the centerpiece of a young man’s Eagle Scout Service Project. Worth noting that every single one of our sponsors and members donate expertise and materials to projects.
ADA Committee – we met with the U.S. Access Board in Washington, DC and had an extended meeting with them covering options for working together going forward. The group was very enthused on both sides and we came away with a plan. Visit our ADA page for the writeup on the meeting. Included are some pictures plus our show and tell on assistive devices. Thanks to KioWare, Frank Mayer, Olea and iPadKiosks for attending. Also thanks to ATMIA and the ETA. It was pretty exciting all said.
News and More — we’ve added a Digital Signage RFP and a Smart Cities RFP section. Atlanta was Intersect we believe and New Jersey and Jersey City are next. Very active and competitive space. Those go along with existing McDonalds news watch. Word there is more changes as far as vendors go. Some in and some out. Sometimes it almost seems easier and better to let someone win the initial deal and then win it for sure later when they don’t execute.
The Kiosk Industry Group is a news and marketing association for self-service and kiosk manufacturers. It is for the benefit of kiosk manufacturers, developers, resources and client companies who are involved in self-service transaction machines (SSTM). News about the industry and by the industry is published on our website when it is relevant to companies that deploy or may deploy self-service, or to companies that support those deployers with hardware, software or applications. The Kiosk Industry Group has been active since 1995. Our audience this year on the website is 50,000 (human). Visit https://kioskindustry.org for more information.
And thanks to all of our sponsors. They are the ones along with our members that make this network available.
News and announcements for Kiosk Industry January 2016
January Update – Kiosk IndustryBig News – January is the last month for charter membership and charter sponsors. Charter means your company is fixed in the site index as the navigation. Go to the home page and hover your mouse on the About section and see the Charter flyouts. It is $299 till the end of January. I decided to include January since I will be at NRF. Here is link and we take CC or Paypal (and you don’t have to insert your EMV card holding it oddly in your hand 🙂
Recommended: I wrote up a NRF Preview which lists companies and booths. I’ll be there with Michael Tulloch of CTS and we’re going to talk to a lot of people (plus maybe the usual steak dinner). If you want to say hello send me an email ([email protected]).
Also a write up after some interviews about HealthSpot and why it seemingly has crashed and burned after such a meteoric rise. Same week Higi gets $40M. Go figure. I really liked the blog entry by Frost & Sullivan. They did a nice job.
BY KIOSK MANUFACTURER ASSOCIATION Published 4:58 AM MDT, September 18, 2023
WESTMINSTER, Colo., Sept. 18, 2023 (SEND2PRESS NEWSWIRE) — From Kiosk Industry and Kiosk Manufacturer Association, our features — IAAPA is coming up for us and here is our preview. Outdoor ticketing, wristband dispense. In January we are at NRF and are an official sponsor of the NRF Foodservice Innovation Zone. We have two full conference passes to give away for free.
Finally, new entries on Best Offer inventory. Thirty top-of-the-line telehealth units with vitals. Also a large quantity of Crane BNR cash recyclers. Seller will take best offer. Normally on-sale for $4K each.
Restaurant News — new digital-only Whataburger just opened in Austin. Also a nice case study with Aramark.
ADA — HHS issued NPRM on proposed changes to Section 504 rules. It appears to mainly affect telehealth, thin clients, chromebooks, websites of course as well as mobile apps. There is some kiosk but not much. They are looking forward to December 2023 and the new guidelines from the U.S. Access Board. We have a couple of new and updated posts by TPGi that are not to be missed.
Editors Note: Our best guess is that Frank Mayer and Associates, Inc. is helping City Market and King Soopers in this Scan Bag Go project.
If you walk into Granby’s City Market in coming days you will notice a new kiosk just past the store’s interior doors and a series of signs reading “Scan, Bag, Go.”
If you walk into Granby’s City Market in coming days you will notice a new kiosk just past the store’s interior doors and a series of signs reading “Scan, Bag, Go.”
Both the kiosk and the signs are part of a new shopping and payment system being set up at City Market and King Soopers stores across the nation. Granby’s City Market is one of 34 stores in Colorado where the new technology is being introduced this spring. Adam Williamson, corporate spokesman for City Market, said the Granby Scan, Bag, Go system is set to go operational on April 19.
“The one commodity that everyone wants is time,” Williamson said. “Once you are comfortable with this system the simplicity is nice. You scan as you go, bag as you go, and pay through either the app, if you have it set up, or pay through self checkout.”
According to Williamson, shoppers will be able to utilize the system either through a downloadable app on their smart phones or via handheld scanning devices that will be provided by the store at the Scan, Bag, Go kiosk. Shoppers will be able to scan barcodes located on products or on the shelves where the product is located using the handheld devices or their phone’s camera.
After scanning an item the price will be logged on a shopper’s scanning device, which will show a running total of all items to be purchased. After shoppers have gathered all their desired items they will be able to pay either through their phone application or via the store’s self checkout lane.
Editors Note 12/25 – be sure and visit our page on Walmart Self-Checkout. Latest RFID cart checkout similiar to Wegmans being tested.
A commentary by Craig Keefner — Periodically, a “burst” of editorial articles blasting self-checkout appears in the news. We are coming up on Christmas, so no big surprise. Generally, the “headlines” are catchy and play up consumers’ dissatisfaction with retail. In SEO circles, we call it clickbait, and it does, in fact, attract clicks and eyeballs, which ultimately convert into advertiser dollars. The more clickbait, the more that publication is cash-strapped, is one theory. If we sold advertising we would probably do it for that matter. Revenue is the ultimate factor.
We call it pandering to a demographic with objective being clicks. Not much we can do about it.
In her recent article, “Self-Checkout Is a Failed Experiment,” Amanda Mull argues that self-checkout is a failed experiment that is both inconvenient for customers and unprofitable for retailers. She cites a number of reasons for this, including:
Self-checkout kiosks are often unreliable and require frequent assistance from employees.
Self-checkout can be time-consuming and frustrating, especially for customers with large baskets or complex items.
Self-checkout leads to increased theft and shrinkage.
Self-checkout has eliminated many jobs and contributed to the decline of customer service.
While I agree that self-checkout has some flaws, I believe it is too early to call it a failed experiment. Self-checkout technology is still relatively new, and it is constantly improving. Additionally, many retailers are taking steps to address the concerns that Mull raises.
For example, some retailers are installing new self-checkout kiosks that are more reliable and easier to use. Others are offering more assistance to customers who need it, and they are taking steps to reduce theft.
The latest Walmart “ditches” bioptic scanners and is going Lidar and cameras in the footsteps of Amazon Just Walk Out technology.
A quick rebuttal of the “points” in the Atlantic article
Generally, you never wait in line. It actually beats C-Stores in this regard (which is eager competitor we should add)
Setting a purchase down always goes on the right. To be purchased on left. No problems there.
Scanning is rarely a crapshoot. There is some problematic packaging for sure but rare
An employee is usually called in for coupons (which is a process that deserves to be less paper oriented)
Employees are not mean to customers.
Alcohol purchase at Costco does require 10 secs of age validation (blame the laws not the retailer)
Walmart has not removed “kiosks entirely”. That’s poor writing by someone more familiar with style.
Costco has same number of staffers and its SCO process is exemplary. The best of both worlds combined into one.
Employee count at stores with SCO has gone up and then you need to include all the high paid technical support staff maintaining the machines.
Apparently, it is tough times at publications and they can no longer afford competent informative writers. I am considering NOT renewing my subscription. Being a sales clerk at Bestbuy does not qualify someone as retail analyst.
SCO is being blamed for a litany of situations including unstocked shelves, even lower wages (Kroger pays $18/hour to start), stores are messier.
Word usage: doom loop, messier, rotted, harder, shoplifting, suspicious,spike. Their audio report was produced by ElevenLabs and NOA, News Over Audio, using AI narration. Quite the human touch for someone against machine automation.
If you really want to know what the store is charging you for a product, go thru the SCOs.
Self-checkout also has a number of advantages over traditional checkout lines. For example, self-checkout can help to reduce wait times and improve customer satisfaction. Additionally, self-checkout can give customers more control over their shopping experience.
Here are some of the specific advantages of self-checkout:
Reduced wait times: Self-checkout can help to reduce wait times for customers, especially during peak shopping hours. This is because customers can scan their own items and pay at their own pace.
Improved customer satisfaction: Studies have shown that customers are generally satisfied with self-checkout. This is because self-checkout gives customers more control over their shopping experience and allows them to avoid long checkout lines.
Increased customer throughput: Self-checkout can help retailers to increase customer throughput. This is because self-checkout kiosks can process transactions more quickly than traditional checkout lanes.
Reduced labor costs: Self-checkout can help retailers to reduce labor costs. This is because self-checkout kiosks can be operated by fewer employees than traditional checkout lanes.
Of course, self-checkout is not perfect. However, I believe that it has the potential to be a valuable tool for both customers and retailers. As the technology continues to improve and retailers learn to implement it more effectively, self-checkout is likely to become even more popular and successful.
Here are some suggestions for how retailers can improve the self-checkout experience for customers:
Install reliable and easy-to-use self-checkout kiosks.
Offer more assistance to customers who need it.
Take steps to reduce theft.
Educate customers on how to use self-checkout kiosks effectively.
Provide incentives for customers to use self-checkout kiosks.
By following these suggestions, retailers can make self-checkout a more convenient and positive experience for customers.
We should note that as far as technology goes, the writer seems to excel at fashion writing and “all things stylish”. She is out of her depth here. All of the “issues” she points to are more opinionated fluff, and not facts. I can go down the line with them. There are drawbacks to SCO but she doesn’t bother to talk about those.
Another article “Why Costco’s Self-Checkout System Leaves A Lot To Be Desired”
I shop at Costco and many other stores that use SCO machines (Whole Foods, Krogers, Kohls, etc). Personally the Costco SCO option is by far the BEST.
The writer seems to think you need two forms of identification. I simply use my Costco card (has a picture on back).10 secs.
Hand scanners raised his ire. Fact is any customer coming thru with bulky items automatically get a real person assistant who does all your scanning for you. It’s great and superfast.
Apparently, that is all this writer (not sure who he is) could only come up with two false negatives for his Costco clickbait article.
Drawbacks to Self-Check Out of SCO
Self-checkout is not without issues and you can see that in new iterations being tested by Walmart and others. Some of the major players like NCR are struggling at best and unlikely to revolutionize retail anymore. But new players are emerging to take their place.
One of the biggest problems are customers. Let’s be honest theft for whatever reason isn’t going down. SCO presents opportunities.
In Krogers, the assisting help does double duty as security guards.
In Krogers/e.g. improper balancing of SCO to Clerked Lanes results in backups at SCO.
Produce is its own set of problems. Weight is a variable to deal with now. Is it organic or not?
Accessibility – there are few considerations made for accessibility. Service for one is supposed to be service for all (or at very least most)
Those motorized carts with the big baskets? They are a problem in SCO hubs.
Packaging and barcodes are still not 100%. Go down to Walmart and buy a sealed package of Swiss cheese. The flap probably covers the bar code or its “scrunched” to unreadable.
Privacy — watch a person in a wheelchair enter their PIN for their debit card
Ambient Noise levels from all the audio
The bartering of coupon codes could be radically improved. Little square pieces of paper tucked under a drawer and requiring human interaction. Stores should have coupon stations which allow everybody to utilize digital specials and “bank” those coupons for automatic use at the SCO machine.\
Retail generally is always trying to save a dollar. When was the last time your bank put in new technology?
Employees – while it is true that SCO reduces the need for direct response employees (clerks) they also increase thruput and volume to offset that. And having visited Bentonville and the service headquarters for Walmart I can tell you there are a ton of new jobs (higher paying) in supporting technology. Electronic/computer techs make a lot more than a checkout lane clerk.
Self-Checkout Statistics
85% of shoppers have used self-checkout
Market value is $3.5 Billion ($7.3B by 2027)
Retail self-checkout CAGR is 10%
Over 40% of shoppers prefer self-checkout
67% of millennials like them
60% of customers prefer store that offers SCOs
Walmart has 4.7 SCOs for every 10K of sq feet in stores
The use of self-checkout systems has become increasingly popular in recent years, with 73% of consumers preferring them over staffed checkout lines. This preference is especially strong among Gen Z shoppers, 85% of whom opt for self-checkouts when available.
Real Life Example of SCO iterations at Wegmans
Wegmans is highly respected grocer and “smart” . They have a super high loyalty factor and as such can actually charge more for the experience. On a recent trip to Kodak Moments we had the opportunity to visit one of their flagship stores located in Pittsford, NY
Mitigating produce problem at self-checkout
Mitigating produce problem at self-checkout
You attach to cart and just place the items in the cart. At the end a clerk helps with payment
This is Craig Keefner and I think it is fair to say I’ve had (and are currently on) a fairly interesting career path. But looking back at it critically, the one big takeaway for me has been the people I have gotten to work for (good and bad), what “stuff” I got to learn, and what I got to learn from them.
Currently I work for Sandy Nix of CTS. Sandy began with Frank Mayer originally “way back” and after going out and starting her own business she has developed a very strong offering in
Click to see full size image
the healthcare space for patient check-in. Hospitals like Johns Hopkins are clients. I came to work for Sandy partly because I was ready to do something different (at age 56) and while I had always poked and pulled at the healthcare segment, I had never had the opportunity to fully immerse myself in it. Along with the kiosk site, retail and thinclient,
It’s the first time I have worked for a woman though I have never considered that element before. Sandy is passionate about her business and my job is to help the company execute her vision. Occasionally I might disagree and I let her know, but I support her 100%. I think it is probably her passion that I have learned the most from.
Back in the late 90s the first big notable I worked for was Irwin L. Jacobs. I had just finished working my biggest kiosk project ever at Gift Certificate Center and Bill Veeneman (another entrepreneur in Minnesota. Jacobs envisioned a liquidation auction site (before ebay) for close out goods and the website provided real time auction.
Bill now doing “Go Buy Local”
The biggest kiosk project (Target Club Wedd) was headed up by Ben Kilgore in programming who is now the CTO for Blizzard. Minnesota is an interesting place and when I first moved there I worked for Art Lazere over at Northgate (competitor to Dell and Gateway). Nice article from 1997 on Apple and Northgate.
Those experiences were invaluable and shaped my life. I worked for some big companies too like Northwest Airlines and IBM. I learned I didn’t want to be employed by a large company I think.
Rick Malone
One of my longest tenures was working with Rick Malone in Denver. A very focused individual. I remember just prior to coming to work for him I was “tasked” at a major retail tradeshow for giving Jeff Bezos of Amazon a tour of the show floor on self service. Mr. Bezos was on a Segway trailing me while I led him around. Jeff wanted to see everything and he was very excited to see all the technology.
Jeff Bezos
I was about start working for Rick so I figured a little early wouldn’t hurt and made our way over to Rick’s booth to introduce him to the up and coming Amazon man. Rick was talking to another prospect though and I was unable to interrupt him so he could meet Bezos. Ten years later Rick was hoping to build those lockers that Amazon uses now. I learned more about kiosks at KIS than even I wanted to know. Thanks!
Sometimes you can be too focused and you can miss the opportunities which are right there in front of you ready to meet you.
I’ve been extremely fortunate and dare I say a bit lucky. I have worked for people that I learned things “not to do” but fortunately they have been the exception.
When you get the opportunity to work with exceptional people, take the time to study them. Forget your ego for a minute and concentrate on learning.
FOR IMMEDIATE RELEASE:
SlabbKiosks Exhibits at HIMSS for the second time
Look for SlabbKiosks at Booth #4794 on the HIMSS17 exhibit floor in Orlando, Fla.
Las Vegas, February 20, 2017 – SlabbKiosks brings its self-service kiosk solutions to the exhibit floor for the 2017 HIMSS Conference & Exhibition at the Orange County Convention Center in Orlando, Fla. More than 40,000 healthcare industry professionals are expected at the conference from Feb. 19–23, 2017, where they will gain expert insights during the exchange of innovative ideas and best practices in improving health through IT.
SlabbKiosks works with the best partners in payments – Crane Payment Innovations (CPI) and the Ingenico Group, while supplying the best in Patient Check in software through PatientWay.
“We are excited to showcase the most effective, operational, healthcare and self service solutions at the [HIMSS] Conference this year. Our cross-industry expertise ensures that we provide our healthcare customers with the most updated technology upon deployment” commented President at SlabbKiosks, Peter te Lintel Hekkert. “We’re are really looking forward to sharing our latest kiosk designs.”
“We know the HIMSS Annual Conference is where the brightest minds in health and IT meet, and our exhibit floor offers the latest technologies and education sessions to help generate new ideas during the conference. In addition, the exhibition floor is open three days, at least eight hours each day, during HIMSS17, so that exhibitors have more time to meet with attendees. We are always honored to welcome all of our exhibitors to the conference, and appreciate their contributions to our collaborative efforts to transform health and healthcare with IT,” said Karen Malone, vice president, meeting services, HIMSS North America.
• To learn more about SlabbKiosks, visit Booth #4794 during HIMSS17 or go to www.slabbkiosks.com for more information.
• Follow SlabbKiosks on Twitter at: @SlabbKiosks (https://twitter.com/SlabbKiosks)
Learn more about HIMSS17. Use #HIMSS17 when tweeting about the conference.
About SLABBKIOSKS
SlabbKiosks is a leading international manufacturer and distributor of cost effective, interactive kiosks. The company has installed and customized interactive kiosks for thousands of clients in over 150 countries and distinguishes itself from the competition by offering the latest in technological advancements including the wireless kiosk, while utilizing high quality components with designs that facilitate quick and efficient maintenance of their units.
“We’ve found a lot of potential customers with an interest in deploying check-in solutions but without the appropriate middleware piece that allows kiosks to talk to their EHRs,” Nix said. “So we developed Kwerk, which will talk to not only the EHRs in larger facilities but also serve as a bundled product we can offer the mid-market so potential customers at that level can have healthcare-proven hardware and high-quality patient check-in software solutions in an affordable package.”
Kwerk will connect with EHRs in any size facility, but will also enable smaller organizations that simply want a standalone check-in solution to have one. In addition to patient check-in, the kiosks can accept co-pays and bill payments, be used for patient scheduling, secure consent to treatment signatures, issue privacy notices, change demographic information, and more.
CTS Healthcare Services will offer Kwerk on a subscription basis, Nix said.
Note: Olea announces new healthcare products at HIMSS 2017 and includes new models for patient check-in. New tablet offering will be there with telehealth telemedicine demo.
FOR IMMEDIATE RELEASE
New Healthcare Kiosk, Telemedicine Telehealth and Tablet Products at HIMSS
Olea Kiosks has announced it will launch an all-new line of healthcare kiosks for patient check-in at HIMSS 2017 next week in Orlando, Fla. Booth 4379.
The company’s healthcare kiosks have completed millions of patient check-ins across the U.S. for leaders such as Kaiser-Permanente, Cedars-Sinai, BlueCross BlueShield and others.
“Healthcare is very important to us,” said Frank Olea, CEO of the Los Angeles-based tech and manufacturing company.
“It’s a huge opportunity right now to do great things and really make a difference in the way patients interact with their providers, and the way providers can streamline the business side of their facilities and become more competitive.”
That’s why his company decided to invest the time and other resources to improve their product line, focusing on two models the company believes will lead the industry going forward.
“After last year’s show, we examined our existing products, the needs we were meeting in the market, and how we could serve the market better. This year, you’ll see the results of that thinking.”
Verona—Olea’s flagship model. Verona includes a powerful set of features with the industry’s only no-effort height-adjustability to ensure the kiosk can be accessed easily by all patients, whether standing or in a wheelchair.
“There are other kiosks on the market that can be raised and lowered, but we believe the strength required to move the monitor could be too much for some frail or elderly patients—some of the people who most need the functionality,” Olea said. “Ours requires no more than the push of a button to raise or lower the screen over a true 10-inch vertical range.”
What’s more, because Olea has expertise in working with kiosks across multiple industries, it’s been able to keep the cost of Verona to thousands less than some competing kiosks.
Standard components—including 19” Elo capacitive touch technology with accurate onscreen signature capture, privacy filter, full EMV-compliant payment devices, duplex ID scanner and printer—are all designed for easy use by all patients. The quick-change hardware system can be accessed and serviced quickly and efficiently. The kiosk is ADA-compliant, and all internal systems are accessible through the front of the unit, making it perfect for placement against a wall or with another Verona unit back-to-back.
Olea said the kiosk has been re-designed from the ground up. Features include:
New 19” Elo IntelliTouch (SAW) touchscreen with privacy filter
Choice of energy-efficient LED upper light box or 19” LCD monitor for ads, internal marketing, branding and more
Newly engineered internal layout for easier access and more room for components
Ability to add the most recent EMV hardware
Expanded internal space for added components and maintenance ease
Recessed touchscreen for added privacy
Barcode scanner
Magnetic card reader
Electronic signature pad
8.5” thermal printer
High-volume cooling fan
Audio jack
Optional are Wi-Fi connectivity, web camera, stainless trackball and biometric devices.
“There are thousands of Boston kiosks deployed across the country. They have seamlessly completed millions of check-ins. We knew we had big shoes to fill with the new generation. We believe we got it right.”
Asked why Olea should be on the short list of any kiosk vendors for healthcare facilities, he pointed to the company’s history and manufacturing diversity.
“Olea has been around now for more than 40 years. We do great work in some of the most demanding environments where you can place a kiosk. Transportation venues. QSRs. Casinos. We can take what we’ve learned there about durability, efficiency and providing a great user experience and bring that to healthcare, where the expectations and stakes are the highest,” he said.
HIMSS 2017 takes place in Orlando, Fla., from Feb. 19-23. Olea will exhibit at Booth 4379. Call 800-927-8063 to schedule a personalized demo of Verona or Boston 2.0 during the event.
About Olea Kiosks
Olea Kiosks is a Los Angeles, Calif.-based designer and manufacturer of kiosks for multiple industries, including QSR and fast casual dining, healthcare, gaming and financial services. Now celebrating its 40th anniversary, the company builds “better kiosks through intelligent design” and serves clients across the globe.
The Kioskmarketplace Innovation Awards to be presented at the ICX Summit, Jun. 5-7 in Dallas, Texas announced the winners and Olea Kiosks was judged the best of class in three different categories.
Decaux charging kiosk. Click for full size image
“We are blown away and grateful for the recognition,” said Frank Olea, CEO and third-generation leader of the Los Angeles-based self-service manufacturer. “We work very hard to engineer, manufacture and deliver the best kiosks in the world, and we couldn’t be more thrilled that Kiosk Marketplace and its expert readers have honored us in this way.”
The three categories included Telecom with JCDecaux cellphone-charging unit for airports, their Monte Carlo for Gaming loyalty, and the Verona in the healthcare segment.
“I’m so grateful for my team,” Olea said. “Everyone plays a role in this. Our sales people always have their ears to the ground, listening for trends and market needs. Our engineers are brilliant in overcoming any challenge we throw at them. Our designers know that it’s not enough for a kiosk to work great, it also has to look great. The staff in our factory who make each kiosk by hand are more committed to quality than any crew I’ve ever worked with.”
NRF 2024, also known as Retail’s Big Show, was a massive event for the retail industry, bringing together over 6,200 brands from around the globe to New York City. It was a whirlwind of learning, collaboration, and discovery, showcasing the latest trends and innovations shaping the future of retail.
Here are some of the highlights from the show:
Focus on the future: The NRF Innovation Lab featured cutting-edge technologies like AI, robotics, and AR/VR, giving attendees a glimpse into the future of retail experiences.
Big names, big ideas: Keynote speakers included industry leaders like Macy’s CEO Jeff Gennette and Target CEO Brian Cornell, who shared their insights on navigating the ever-changing retail landscape.
Connections galore: The expo floor was buzzing with networking opportunities, as retailers, vendors, and solution providers connected to make deals and build partnerships.
A celebration of retail: The show wasn’t all business; there were also plenty of fun events and activities, like the Retail Hosted City Experience, which took attendees on tours of some of NYC’s most iconic stores.
What did we learn from NRF 2024?
A few key takeaways emerged from the show:
Technology is at the forefront: Retail is becoming increasingly tech-driven, and those who embrace new technologies will be the ones who thrive.
The customer is king (or queen): More than ever, retailers need to focus on providing personalized and omnichannel experiences that meet the needs of their customers.
Sustainability matters: Consumers are increasingly conscious of the environmental impact of their shopping habits, so retailers need to find ways to be more sustainable.
Looking ahead to NRF 2025
Airport Kiosk
Caesar with Tech For All
Matt and Craig NRF 2024
Peter Jarvis
Rob Chilcoat, Daniel Olea, Christoph and Jared
Amy with RedyRef
Rick Weinstein with RedyRef
A look internally
Samsung ordering kiosk for pizzabot (one working?)
Amy and Peter
Pizzabot line. Haven’t seen in depth analysis of costs
Storm booth and ImageHolders kiosk machine
Imageholders kiosk machine in KMA booth
NRF 2024 KIOSK Information booth
NRF 2024 KIOSK Information booth
NRF 2024 KIOSK Information booth
NRF 2024 KIOSK Information booth
NRF 2024 KIOSK Information booth
One Mashgin at airport. A bit lonely and those items started at $25
The big show of the year is still NRF in New York in January. If you go to just one show, then that is the one. Over 100 tagged “kiosk” companies. Here is main search of NRF website for kiosk — https://nrfbigshow.nrf.com/search?keys=kiosk
The “big show” of the year for many many years used to be KioskCom and the KI homepage has a picture the manager Lawrence.
For more information or you are interested in requesting a pass, send email to [email protected] — we do have a limited number of passes for $1000 we can provide (retail is $3500 day of show). If you sell directly to consumers then you should apply for a free pass since you qualify. Here is the link to our booth on the NRF site which lists multiple things to see while at the show.
All You Need To Know About NRF Kiosk
Date and Location
January 14th thru 16th (Sun, Mon, Tue) in NYC Javits
We’ll be there again in our usual spot (entrance to lower level). Here is our portal page on NRF.
Ventless ovens and automated cooking robots enhance kitchen efficiency and reduce cooking times.
No need for extensive renovations to provide high-quality, quick foodservice.
IoT: The backbone of foodservice operations
Internet of Things enables real-time monitoring and management of kitchen equipment, food safety, and inventory.
Leads to cost savings and operational efficiency.
Customer connections: AI at the forefront
AI-powered tools offer real-time, multilingual customer support and personalized recommendations.
Fosters a deeper connection between the brand and customers.
Store intelligence: Optimizing foodservice with AI and computer vision
AI and computer vision help monitor temperature, food cases, inventory, and customer flow.
Improves shopping experience, operational efficiency, and food safety.
Autonomous operations: Shaping the future of foodservice in retail
Integration of foodservice into autonomous retail technology streamlines shopping.
Self-checkout systems and automated store layouts enhance customer convenience.
Micro markets and fresh food vending: Catering to convenience
Retailers incorporate micro markets and vending machines for on-the-go eating.
Expands offerings and caters to health-conscious consumers.
Drive-thru technologies: Revamping the traditional model
Advanced ordering boards, POS systems, and language translation services in drive-thrus.
Improves order accuracy, reduces wait times, and enhances customer satisfaction.
The Foodservice Innovation Zone at NRF 2024: Retail’s Big Show marks a significant shift in the retail industry.
Embracing innovations in foodservice technologies enhances the customer experience and journey.
Other Kiosk Points of Interest
NRF is up to over 100 “kiosk”” companies
Interesting booths might be Toshiba, Epson, Diebold, Bite and Tillster in FIZ, UTC Retail and Lenovo
This year, we have a special surprise planned with a never-before-seen AI demo for self-service. You’ll have to stop by the booth to see it and be amazed. Under $500 option.
Kiosk Association is 500+ kiosk & digital signage companies. Self-service is primary. Payment kiosks & POS order terminals for both employee & customers.. Interactive digital signage kiosks, curved displays, wayfinding kiosks & digital menu board.
Regulatory issues are important; we work with the U.S. Access Board on accessibility & participating organization with the PCI SSC on Cardholder Activated. We serve on ANSI workgroups finalizing EV regulations. Here is our free 17-point ADA checklist. Please look at accessibility in your next project.
Join hundreds of retailers, in-store experience and technology experts, brands and agencies at this full-day event focused entirely on what’s widely considered the most important channel in the white-hot retail media (RMN) ecosystem – the physical store.
In the first event of its kind, NRF and STRATACACHE are partnering to dedicate a full day right before Retail’s Big Show to take a deep dive into how in-store media networks will deliver significant streams of new revenue from the physical store.
STRATACACHE CEO Chris Riegel told me the goal was to have a solid day of serious and interesting retail, brand and adtech people talking about what’s going on, what’s possible and the challenges in making things happen. To his credit, while STRATACACHE is the co-sponsor with NRF, he said the agenda very deliberately doesn’t have much, if any, stuff from his company or other vendors.
That’s smart, and helpful. We’ve all sat down at conferences and sat wondering why whoever had the microphone was being allowed to pitch a product or service, in the guise of education and knowledge-sharing.
NRF 2023 – Kiosks, POS, Digital Menus, Order Terminals
2024 — December January Kiosk News — NRF 2024is our next show #1602 entrance to Lower Level 1A. We officially sponsor the Foodservice Innovation Zone pavilion at NRF this year. Passes start at $1000
The Kiosk Association is again exhibiting at NRF 2023 in New York. Here are some preliminary items.
The Pyramid Passport and Flex countertop will be shown in 1602. Both units include assistive technology and one will be running JAWS by Vispero (in McDonalds configuration)
Android Kiosk Software Supports Samsung Knox
Public access stations & apps can be securely locked down to prevent unauthorized access , and provide remote monitoring tools. KioWare Android does just that. KioWare also includes specific Samsung support for Samsung tablets. https://youtu.be/Ln_Zuv_wIvc
Kiosks for Self-Service Ticketing and more by Olea
You can see Olea kiosk in the Storm Interface booth nearby the KMA booth at 1602. Stop by and we will walk you over. For more information on Olea Kiosks you can email [email protected]
There are all the sessions, vendor parties, store visits, shows and all kinds of things to do in New York as part of the NRF Show when we all gather in NY again. Having now attended the Big Show for over 30 years, here are my thoughts on the best outside events to network and have fun. Come early, enjoy the networking in a less hectic manner and enjoy the event. Look forward to seeing you at the show or these events.
There are many events that recognize retailers, this one allows retailers to celebrate the retail vendor community. This gala style event does just that and is a great way to catch up with friends you have not seen for a while and celebrate together.
A unique event of business content and networking, all for a greater cause, to help orphans and vulnerable children. Retailers attend free and generate enough sponsorships to provide clean water for 300 people just by being there. 100% of the vendor sponsor proceeds go to help orphans and vulnerable children. This “Tech and Tears” event brings the industry together and has helped over 265,000 children in over 27 countries.
For retailers only, this exclusive event in the internationally acclaimed restaurant will include a power panel of retail executives including Kroger VP of Transformation, Wes Rhodes.
The Retail Insiders Party is retail’s class reunion! It may be difficult to locate friends at the show itself, but it’s easy to find them here! This cocktail event brings together senior technology and transformation. Simply wonderful get together, always a blast.
This is the hottest new party of the show this year. Having been honored as a RETHINK Top Influencer in the past, I am really looking forward to celebrating together as RETHINK Retail announces the next wave of influencers at this great event.
Come enjoy your retail colleagues as they jam at this amazing event. Amazing talent and you will come away saying that maybe some of these people should quit their day jobs. An absolute blast and great way to end a long day of networking.
So, there you have it…there are a lot of great vendor parties as well, but after 30 years of shows, these are my 6 favorite events to come together to celebrate, help kids in need, or just have fun around NRF.
Usually, shows are measured in business impact and specifically leads. Our booth at 1606 was at the entrance of the lower level which is the best position on the lower level. There are multiple ROI equations depending on the company and the person. Our point of view is geared towards a kiosk manufacturer or component provider. As far as leads go:
If we normally received 200 leads in 2020, then in 2022 we received 25
Booth visitors are made up of A) those who seek you out, B) those who stumble onto you interested and C) those who stumble onto you just going through motions.
Our leads were A and B class
Retail customer interest likely represented 10,000 store locations. That’s good.
Attendee traffic for the entire show was rumored to be a seventh of usual traffic (40,000 is total from 2020)
The optimistic operative phrase for NRF 2022 is the quintessential “It only takes one”
Interactive retail kiosks are the largest segment of deployed kiosks. Analysts estimate that retail kiosks comprise at least 30% of the entire self-service kiosk market. Locations include Department Stores, Grocery Stores, Big Box Specialty Retailers and Convenience Stores.
Retail kiosks provide convenient services to customers such as bridal and gift registry, non-stock product ordering, wayfinding directories, employment, product lookup, company information and targeted offers. These services increase consumer awareness and offer new channels for retailers to grow their business.
Interactive kiosks have become such dynamic machines that they are able to handle nearly infinite numbers of business functions. It is important when planning a kiosk project that you clearly define the business objective for the kiosk as well as define the demographics of the group that will be using the kiosk.
iosk deployment, it is important to gather as much data as possible on current users of your services and to develop projections of estimated potential users of the new kiosk systems. In addition, it is often useful to create a schematic of your floor plan so that your kiosk manufacturer can work with you to determine the best solution for your needs.
After a new kiosk project is launched, the project typically is not finished. Once the kiosks go live, it is important to begin the data tracking and analysis phase. Kiosk software can be configured with advanced tracking software that can provide detailed information on a variety of usage statistics including total users, average session duration, transactions started/finished (for retail kiosks), and user goals accomplished (i.e. new accounts created, loyalty cards issued, wayfinding map requests, etc.).
