We can’t wait to see you next week! Below are some important things to know before you pack up and head to Denver for the inaugural Forward, The Digital Experience Conference!
Source: pages.fourwindsinteractive.com
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Should be quite an event. Sponsors include Peerless-AV, LG, Boyd Enclosures, NowMicro, Philips, TSI Touch, Samsung and NEC.
Craig Keefner
Thanks for visiting and we are happy to help. Typically we distribute your request to all of the members and they will respond to you. Craig can respond personally if you prefer.
Typical questions we will ask:
Thanks for contacting Kiosk Industry.
Click to visit star micronics kiosk overview
Self-ordering kiosk technology is arguably the fastest growing point of sale trend – and for good reason. When a business takes advantage of kiosk technology, increased revenue, streamlined operations, and an improved guest experience become easier than ever to achieve.
By choosing Star Micronics as your kiosk printing solution provider, you’re not only receiving reliable, durable, and best-in-class technology, but solutions that are easy to integrate and backed by industry-leading partnerships, as well.
Star Micronics self-ordering solutions are ideal for:
Talk to a Kiosk Expert Become Star Certified
Star Micronics & Self-Ordering Kiosks
| Increase Efficiency:
Kiosks help with line-busting, meaning your staff can focus on more important initiatives while guests enjoy a faster, smoother transaction. |
Boost Accuracy:
Kiosks reduce the chance of miscommunication and incorrect orders being placed – saving time, money, and the customer’s patience. |
Grow Sales: Self-ordering kiosks have been shown to boost consumer spending by a whopping 30%. (source: PYMNTS)
Branding Opportunity: Show off your branding and leverage the opportunity to onboard customers to loyalty programs, email newsletters, and more.
Customer Experience: Patrons can easily customize orders and go at their own pace – even if they speak different languages.
Download our brochure to learn more about the durability, versatility and industry-specific features Star offers.
Discover the right Kiosk Printer for your application.
Smart Self-Ordering Features
Function meets reliability
| Lights/Visual Cues
Alerts users when a receipt/ticket is printed, or an employee if an issue arises |
Bezel
Helps to push paper out of printer, ensuring a clean, proper delivery |
| Sensors
Ensures proper function even while unattended – for security, safety, reduced waste |
Looping Presenter
Reduces chance of paper jam, increases customer information security, maintains clean floors |
SK1 Series
| The Sanei Kiosk printer series offers fast, dependable open-frame kiosk printers for 2”, 3”, and 4” receipts. All models are available with or without presenter, with options for large paper roll holder and bezel. |
TUP Series
| The Star Micronics TUP series brings ultimate flexibility and performance to kiosk printing. The innovative looping presenter prevents paper jams by printing the receipt in full before providing it to the user. |
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mC-Print3 With a simple user experience and Bluetooth, USB, Lightning, and LAN compatibility, the mC-Print3 housed thermal printer is one of Star Micronics’ most modern printers. The mC-Print3 is also easy to integrate through common SDK. |
Easily determine which kiosk printer fits your needs.
Download Now
Star Services & Solutions
Making your kiosk that much better
Take your self-service kiosk printer to the next level with Star Micronics Cloud Services! Services include customized printed promotions, customer surveys, digital receipts, and more (on select models).
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People love to use self-service kiosks in almost every setting—parking garages, airports, restaurants, stores and entertainment venues. This reliable, consistent technology is empowering consumers to enter orders themselves… Read More.
Why Resellers Should Offer Kiosk Service and Support
Because the kiosk industry is becoming more refined and relevant on a daily basis, it is becoming more important than ever for resellers to offer a full range of kiosk services, including everything from installation services to post-sale support. Read More.
Along with Chinese kiosk manufacturers and Chinese display technology, we have a large interest in Chinese tablets along with media players, AIOs and Mini-PC
We use multiple resources such as the website Thin Client – Media Players and well as online database lists
Wintouch is the best industrial Panel Pc Manufacturer and Tablet Pc supplier In China,Wintouch was founded in 2011.We are dedicated to product customization services in hardware devices for industrial control solutions and tablet PCs, In industrial control solutions devices, we focus on the products of panel PCs, industrial monitors and touch panels; in the field of tablet PCs, we cover Android tablet PCs, kids tablet PCs and rugged tablet PCs. We meet customer needs with a professional team to help you realize your product customization needs.
We recommend contacting Cheng (aka Dora) cheng [email protected]
Industrial Panel Pc
The panel PC can be installed with Android/Linux system, which has touch function and is reliable and durable.
Industrial Monitor
Industrial monitor connected to industrial PC or box computer, with touch function makes operation more convenient.
Touch Screen Panel
Capacitive touch Screen Panel, high hardness capacitive multi-touch technology, multiple sizes and shapes.
HMI Pcs
(Human Machine Interface)
Human-computer interaction makes the automation of the Internet easier, more convenient, and more flexible.
Kids Tabelet
Kids Tablet PC with protective case and pre-installed children’s applications
Rugged Tablet
Cost-effective rugged tablet, with high drop resistance and durability, suitable for harsh environments such as construction and outdoor adventures.
Tablet Pc Solution
Tablet PC is a good partner in educational use, enterprise application and medical field.
Our contact there is Dora He
[email protected]
Since 2002, Centerm is a global leading provider of smart terminal products and solutions, including VDI endpoint, thin client, mini PC and smart biometric terminal. Based on over 20-year powerful innovation abilities, Centerm forms on the unique advantage in the areas of cloud computing, VDI artificial intelligence, biometric Identification, fintech and related industrial applications, providing a total solution including hardware software and service. Centerm enterprise thin clients enjoyed continued strength and ranked No.3 in worldwide.
Cassie Fujian Centerm Information Co.,Ltd.
Overseas Dept Sales
WhatsApp：+86-15705918731
WeChat: +86-17606040117
Skype: cassie_here
Email: [email protected]
Website: https://www.centermclient.com/
Add: 20/F Block A Star-net Science Plaza, #33 Xingang Road, High-Tech District, Fuzhou, Fujian, China
Self checkout kiosk
Taking simplicity, safety and flexibility to new levels. FUNPAD commercial display solutions make every team more effective, and every meeting more productive.
FUNPAD was established in 2015, is a high-tech enterprise, focusing on the research and development of intelligent devise in retail and catering industry. The company’s product concept is touch screen+, which combines touch screen with industry hardware, integrates application software, and launches a variety of intelligent devices to meet the needs of different application scenarios.
FOUNYA was established in 2009, Is an enterprise integrating product design, production and technical support. FOUNYA has cooperated with Lenovo, BOE, TCL, Alibaba and other groups to provide ODM/OEM services. The company has passed a number of management system certifications, including ISO9001:2015, ISO14001:2015, ISO45001:2018, as well as the American SA8000 social responsibility standard, and the international RBA system certification.
6500+ Total Employees
We are the leading provider and manufacturer for industry focused touch solutions.
We are the pioneer of display screen and all-in-one touch interface, the company has more than 800,000 units of installation in fitness, retail, self-service and building automation industry globally. We offer customization of tablets allowing you direct access to engineers with a broad selection of screens from 4.3” to 43”. We bring engagement to users through the use of tablet technology.
Glory Star provides the broadest selection of OEM kiosk tablets, commercial tablets, and all-in-one touch computers for different markets, including building automation, industrial automation, interactive kiosks, healthcare, office equipment, retail displays, transportation applications and point of sale devices.
Glory Star Group was formed in a time where huge technological advancements were made and continues to thrive by adapting to the trends in technology in 1984.. Mr. Cheung, the founder of Glory Star Group, after graduation from National Taipei University of Technology, moved to Hong Kong at the age of 25 with USD200 in his pocket and a passion for success. The business in its early stages started by trading calculators and smoothly transitioned to reselling the world’s first cell phone, the Motorola DynaTAC 8000M. Weighing in at 2 pounds (picture this – the heaviest phone at the moment is the iPhone Pro Max weighing at 0.49 pounds!), it was one of the biggest breakthroughs in technology and the hefty price tag to acquire one was $3,995 USD at the time.
Founded in 2011. By putting the customer’s interest first, CJTOUCH consistently offers exceptional customer experience and satisfaction through its wide variety of touch technologies and solutions including All-in-One touch systems.
CJTOUCH makes available advanced touch technology at a sensible price for its clientele. CJTOUCH further adds unbeatable value through customization to meet particular needs when required. The versatility of CJTOUCH’s touch products is evident from their presence in varying industries such as Gaming, Kiosks, POS, Banking, HMI, Healthcare and Public Transportation.
Peerless-AV is excited to announce its family of new SmartMount® Motorized Height Adjustable Carts and Stands. Ideal for education settings, these products were designed to aid educators in the classroom and enforce a collaborative environment for students.
SmartMount® Motorized Height Adjustable Flat Panel Cart (SR598ML3E)
SmartMount® Motorized Height Adjustable Tabletop Cart (SR598ML3T)
SmartMount® Motorized Height Adjustable Stand/Wall Mount (SS598ML3)
[contact-form][contact-field label=”Name” type=”name” required=”true” /][contact-field label=”Email” type=”email” required=”true” /][contact-field label=”Website” type=”url” /][contact-field label=”Message” type=”textarea” /][/contact-form]
From the Aug/Sep issue of Kiosk Solutions magazine
By Frank Olea with Olea Kiosks
By Olea Kiosks Inc – www.olea.com
One question many potential kiosk deployers ask is whether they should invest in a custom unit uniquely designed and manufactured for them, or start with a modular kiosk? A modular kiosk is a standard, module-based product out of
the manufacturer’s catalogue that can be tweaked based on the options list.
The appeal of custom
The appeal of custom is understandably strong for many companies. By working with a kiosk provider’s design and
engineering staff, executives can request and receive virtually any look and feel. Moreover, they can order from a range of options for functionality without concern as to whether a standard cabinet can accommodate them. Biometrics? No problem. Height adjustment? Can
do. Want to include special sanitising technology? Again, this too is possible. That kind of approach may be exactly
what some projects require, and those projects are among the favourites for designers and engineers in any kind
of manufacturing firm. In reality only a minority of projects truly require a custom approach. Most can succeed well when a deployer talks to a representative, describes the needs and makes decisions on how best to configure the
recommended kiosk.
Essence of modular
We’re surrounded by modular products – that is, single products that comprise distinct, pre-assembled components.
The vehicle you drive may have rolled off one assembly line, but preceding it were dozens more where each of the vehicle’s modular components were built. The seats may have been constructed in one city, dashboards and transmissions in another. At the climactic event, all of them
are ready in the right place at the right time to be bolted onto the car exactly where they need to be. Henry Ford gets
credit for mass assembly, but there could be no mass assembly without modularity. And chances are, it wouldn’t be because there was anything wrong with the kiosk,
it would be because they brought a Ferrari to a monster truck rally. It can take up to 12 weeks in a typical custom project to meet with the client stakeholders, develop concept drawings, refine them, create engineering
It can take up to 12 weeks in a typical custom project to meet with the client stakeholders, develop concept drawings, refine them, create engineering
drawings and build a prototype. Then, the prototype must be tested and undergo any necessary modifications before the
unit is ready for mass production. With modular kiosks, a manufacturer needs only the time it takes, if any, to acquire
any out of stock components before it can begin building. That state of readiness
That state of readiness potentially takes lead time down to a
couple of weeks.
Keep maintenance in mind
Although a kiosk manufacturer typically tries to consider every circumstance that may occur, some things just can’t be
predicted. Still, designing a kiosk with an eye to modularity can help to avoid costly surprises. Modular design also includes planning for any maintenance that may be needed.
Consider a case for example, where a monitor fails on a seven-year-old kiosk that is otherwise functioning perfectly.
Chances are that particular model of monitor will no longer be available, but a flexible design will allow for quick replacement with a current model. So rather than having to scrap an otherwise perfectly good kiosk with a new one, you
simply replace it with an equivalent model (module).
Sometimes working with a client to help them get the best return on their investment includes telling that client their ideas for a kiosk won’t accomplish their goals and they’d be better off with a simpler, more realistic design. Those are
the times where it may be best for a kiosk manufacturer to be honest with a client, even if it works against their own short-term interests.
Hybrid approach
Even if a kiosk deployer chooses to go with a custom design instead of a vendor’s standard offerings, it pays to keep modularity in mind to accommodate changing needs. For example, a deployer might want to design a kiosk to accept bill payments but will omit a receipt printer to save money.
A modular design would allow for the easy addition of a printer with a minimum of effort if they change their
mind at a later date. Alternatively, regulatory changes might call for changes in peripherals by a certain date, but the
deployer wants to get their network deployed now and make those additional changes later.
Many kiosk manufacturers offer brackets and add-on kits to accommodate these types of changes. And sometimes
the peripheral that needs to be added doesn’t fit with the existing kiosk design, but the deployer wants to avoid having to replace the entire unit. That’s where the talent of a manufacturer’s design team can shine.
In the case of a thin kiosk for example, replacing a flat access door with a ‘bubble’ door may allow for the incorporation of
an additional component without having to replace the enclosure. Designing that door with a lift-off hinge allows for a quick swap. Or suppose a deployer wants to add a second digital screen to a project at a minimum of cost. A freestanding mount to support that can be added to the
project with a minimum of disruption.
Kiosk Design Applications for Scalability
Kiosk Design Tips : Blog article on designing kiosk application to scale. Creating a kiosk application capable of scaling from a handful of kiosks at a single location, up to thousands of kiosks spread across multiple regions requires that you design for scalability from day one.
Source: blog.kiosksimple.com
1. Offload computation to the kiosk to reduce the workload on the server
2. Choose the right database engine based on the nature of your data
3. Use a reliable content delivery network with geo-location to rapidly deliver content
Table of Contents
In today’s world of fast-moving digital transformation, self-service kiosks have become a vital touchpoint across industries—airports, retail stores, quick-service restaurants, healthcare facilities, and more. But for millions of users with disabilities or impairments, the shift toward self-service can either unlock greater independence or deepen frustration and exclusion.
Ensuring accessibility is no longer just a legal checkbox. It’s a question of dignity: the ability for every individual to engage, navigate, and complete tasks independently, confidently, and respectfully. It’s about inclusivity for all. And, with the prevalence of self-service becoming the norm, accessibility can have a financial reward to the provider, too.
This was the powerful message from a recent industry roundtable featuring leaders from Acquire Digital, Storm Interface, and the Kiosk Manufacturer Association (KMA). Together, they explored how the kiosk industry must move beyond mere compliance — and start designing experiences that serve all users with thoughtfulness, intelligence, and humanity.
The legal frameworks are clear. In the United States, the Americans with Disabilities Act (ADA) mandates accessible design. In the United Kingdom, it’s the Disability Discrimination Act (DDA). Across Europe, regulations like the European Accessibility Act (EAA) reinforce similar principles.
Yet despite these frameworks, true accessibility remains inconsistent.
As Craig Keefner, industry veteran and KMA manager, put it: “Accessibility too often gets reduced to a technical audit checklist. Does the kiosk have an audio output? Tick. Is there a tactile keypad? Tick. But ticking boxes doesn’t mean someone can actually complete their task independently.”
This “checkbox compliance” approach leads to kiosks that technically meet standards—but fail real-world usability tests. Poor screen contrast, confusing layouts, inaccessible PIN entry points, and badly placed assistive devices—all these oversights chip away at user dignity.
And it’s not just about those traditionally labelled as “disabled.”
• Aging populations facing vision, hearing, or mobility decline
• Casual users unfamiliar with technology
• Neurodiverse users who benefit from simplified flows
• Multilingual users needing clear, intuitive visuals
Neil Farr, Managing Director at Acquire Digital, captured it perfectly: “If we design better for those who need more help, we end up designing better for everyone.”
Dignified design isn’t about special treatment—it’s about creating equitable experiences.
It starts by asking new questions:
• Can a user find the kiosk independently?
• Can they reach the screen comfortably whether standing or seated?
• Can they navigate without needing assistance or feeling singled out?
• Are messages clear, friendly, and multi-modal (visual + auditory)?
• Is the experience intuitive for someone encountering the system for the first time?
Nicky Shaw, US Operations Manager at Storm Interface, emphasized: “A well-designed kiosk works seamlessly for everyone. Accessibility should be invisible. It should feel natural, empowering, and respectful—whether you’re 22 or 82, sighted or blind.”
At its core, designing for dignity means treating accessibility as a baseline requirement, not an optional upgrade.
The roundtable highlighted real-world examples where kiosks fall short:
• Poor audio systems: In drive-thrus and checkouts, cheap speakers and weak microphones can make voice prompts inaudible, especially for those with hearing loss. Too often, designers test their solutions in quiet office environments, but when placed in noisy public spaces, the audio is drowned out or the microphone fails to capture the user’s voice, causing frustration with automated ‘AI’ avatars.
• Glare and bad lighting: Screens positioned under strong lighting or facing windows become unreadable for many users, particularly those with vision impairments.
• Overly complex interfaces: Web-style menus on kiosks, designed for laptop users, overwhelm customers unfamiliar with nested categories or scrolling interfaces.
• Non-intuitive tactile controls: Touchscreens allow flexible UI design but aren’t accessible to all. Alternatives must be considered. Buttons that are too small, placed too high, or hidden behind glass often make kiosks unusable for those with physical impairments.
• PIN entry nightmares: Discreetly entering payment information on awkward, shielded physical keypads creates confusion and frustration.
Solutions lie in better planning and testing:
• Test under bright light conditions.
• Ensure contrast ratios meet accessibility standards (4.5:1 minimum).
• Co-design screens and tactile hardware together.
• Integrate text-to-speech that mirrors user journeys, not just screen layouts.
• Add flexible input methods: touch, voice, and remote agent support.
A major theme from the roundtable was the danger of hardware and software teams working in isolation.
“Accessibility usually fails when the kiosk is finished and someone says, ‘Oh, now let’s bolt on an audio pad,” said Shaw.
“Hardware and software have to be designed hand-in-hand,” added Farr. “Accessibility can’t be painted on after the fact—it has to be in the DNA of the project.”
Best practices include:
• Early-stage workshops including UX designers, hardware engineers, and accessibility consultants.
• Prototyping with real users—not just relying on developer assumptions.
• Designing modularly to future-proof kiosks for emerging accessibility technologies like voice and haptics.
It’s a shift from “compliance projects” to “user experience design”—and it’s essential.
Beyond the ethical imperative, there’s a compelling business case for dignified, inclusive design.
• The disability market (including carers) is valued at over $860 billion globally.
• People with disabilities—and their families—reward accessible brands with loyalty and advocacy.
• Failing to provide accessible kiosks risks reputational damage, legal penalties, and exclusion from public contracts.
• Brands like Marriott, McDonald’s, and major airports are investing heavily in accessibility—not just to comply, but to lead.
“The brands that embrace accessibility as part of their identity will win long-term,” Keefner explained. “It’s not about serving a niche—it’s about future-proofing your customer experience for everyone.”
What does a truly accessible kiosk journey look like? It’s a system where:
• Approachability: Kiosks are easy to locate via tactile signage and intuitive placement.
• Reachability: Interfaces are designed for both standing and seated users.
• Multi-modal operation: Users can interact via touch, tactile hardware, audio prompts, or voice.
• Simplicity: Interfaces are clean and easy to navigate with minimal steps.
• Privacy and security: Sensitive actions like PIN entry are discreet and secure for all users.
• Human backup: Support options like remote agents or on-site staff are readily available.
• Continuous improvement: Feedback loops and audits drive ongoing updates based on real user experience.
These ideas aren’t theoretical. Acquire Digital’s Wayfinder platform already incorporates high-contrast interfaces, screen reader compatibility, remote assistance functions, and integration with assistive hardware from companies like Storm Interface.
The technology is ready. What’s needed is mindset change.
The industry must commit to a new mindset: Accessibility isn’t the last checkbox to tick—it’s the foundation of good user experience.
It means designing with:
• Empathy: Thinking about real-world barriers users face.
• Evidence: Validating ideas with real testing and data.
• Excellence: Striving for experiences that are seamless, intuitive, and respectful.
“Designing for accessibility doesn’t slow innovation down—it drives innovation forward,” Farr pointed out.
And it’s not just about disability. Universal design improves usability for:
• Seniors experiencing cognitive or physical decline.
• Children or first-time users.
• Tourists unfamiliar with the language or cultural norms.
• Busy users juggling shopping bags, children or time pressures.
Inclusive design is good design. Period.
Accessibility isn’t a burden. It’s a chance:
• To make brands more welcoming.
• To open doors to loyal, underserved customer bases.
• To build systems that honour every individual’s dignity.
And with more and more self-service kiosks becoming the norm, the consequences of exclusion are growing. If brands don’t design for accessibility, they risk alienating large portions of the population—not just those with disabilities, but seniors, casual users, and anyone frustrated by poor usability. The result? Lost revenue, damaged reputations, and customers who quietly take their business elsewhere.
The message from the Acquire Digital, Storm Interface, and KMA roundtable was clear: Start early. Collaborate deeply. Test relentlessly.
Because when we design for dignity, we create a better, more inclusive world—for everyone.
Because everyone deserves the dignity of being able to interact with technology independently.
Contact: Wayne Cross
Email: [email protected]
Tel: +447917164537
Acquire Digital – https://www.acquiredigital.com
Kiosk Manufacturer Association – https://www.kma.global
Storm Interface – https://www.storm-interface.com/
News from LG Digital Signage in Hotels with next gen system and also for Convenience Stores with new system. Pro-series of products.
LG Electronics has rolled out LG ProActive360, a new digital signage management solution designed to keep your screens running and your business focused on customers, not troubleshooting. Here’s the rundown:
Perspective
LG has had SuperSign for years. Typically the LG reps haven’t been super aggressive selling it against software partners (unlike Samsung and VXT). This should make it easier for C-Stores to monetize their displays with ads.
What’s New?
LG ProActive360 is a managed service platform with three tiers: Silver, Gold, and Platinum.
The core promise: maximize signage uptime, minimize headaches, and turn every screen into a business asset—not an IT burden1.
How It Works
Silver Tier:
Active device management and monitoring keep your signage network connected and performing at near 100% uptime.
Remote firmware updates, Chromium Long-term Support, and flexible power scheduling are built in.
LG’s monitoring tools instantly detect issues—black screens, frozen content, playback errors—so you don’t have to.
LG’s expert team diagnoses problems, provides root cause analysis, and manages warranty claims directly with your onsite staff1.
Gold Tier (Coming Soon):
Adds collaborative content management: LG’s “Virtual White Glove” service works with your creative team to upload, schedule, and preview campaigns.
Content is published across all devices, with full reporting and ongoing updates to keep messaging fresh and on target1.
Platinum Tier (Coming Soon):
Unlocks Digital-Out-of-Home (DOOH) advertising, including programmatic ad approval and brand safety.
Turns your signage network into a revenue generator by connecting your screens with advertisers targeting your audience1.
Bottom Line:
LG ProActive360 is about proactive management—not waiting for things to break. It’s a turnkey solution for retailers and system integrators who want their digital signage to be reliable, relevant, and profitable, all with minimal IT hassle. The future of signage is managed, monitored, and monetized—just the way we like it1.
LG Electronics has launched Pro:Centric+, its next-gen hotel TV platform, aiming to make in-room displays true business assets for hoteliers. Debuting at HITEC 2025, Pro:Centric+ is all about turning the hotel TV from a simple guest amenity into a central hub for operations, revenue, and guest engagement1. — Hospitality Technology article
Key Takeaways:
Beyond TV: Business Infrastructure
LG’s Pro:Centric+ isn’t just about streaming content. The platform allows seamless integration of third-party services—think operational tools, IoT, and monetization apps—directly into the TV’s core system, not just as add-ons. This means hotels can reduce costs, boost safety, and unlock new revenue streams, all from the guestroom TV12.
Easy Setup, Smarter Management
Forget clunky remotes and room-by-room installs. The new web-based management interface lets hotel staff set up and maintain TVs wirelessly, even from the hallway, using smartphones or tablets. This is a big leap in labor efficiency and ease of use1.
Backward Compatibility
Pro:Centric+ works with LG commercial TVs running webOS 5.0 and newer, protecting hotels’ previous investments and making upgrades less painful1.
Monetization and Advertising
LG is rolling out new ad and revenue programs—client-side ad insertion, banner ads, and LG Channels—so owners and brands can directly monetize in-room screens1.
Operational Intelligence with IoT
Partnerships like the one with Anacove bring IoT devices (smart thermostats, leak detectors, staff safety devices) natively onto the Pro:Centric platform. The result: the TV becomes an operational intelligence node, managing energy, detecting issues, and tracking assets—no extra hardware needed2.
“With Pro:Centric+ the TV becomes more than a piece of glass. It shifts the conversation from in-room TVs as guest amenities to essential business infrastructure.” — Jake Benner, LG Electronics1
Bottom Line:
LG’s Pro:Centric+ is designed to make hotel TVs smarter, more connected, and directly profitable—streamlining everything from setup to operations to advertising. In-room displays are no longer just for Netflix; they’re now a backbone for hotel business, guest engagement, and operational efficiency12.
Press release originally published on Newswire
See Kiosk Association at booth 1725 with top-tier kiosk software and kiosk enclosure companies from around the world. Come and visit 1725!
WESTMINSTER, Colo., January 8, 2019 (Newswire.com) – Come and meet the Kiosk Manufacturer Association (KMA) at NRF in booth 1725. Over 350 companies represented including Olea Kiosks, KioWare, Pyramid, Kiosk Information Systems and Intel Corporation. The client list includes McDonald’s, NIKE, FAO Schwartz, IKEA, Kaiser Permanente, AMC Theaters, MoneyGram, the Veterans Administration, Hertz, FedEx, UPS and many more. Learn more about kiosk software, kiosk hardware, devices, services and support from the largest group of companies dedicated to self-service around the world.
In addition KMA supports regulatory efforts for ADA, Accessibility, and EMV. Harmonizing U.S. and European standards in ADA is the major goal in KMA workings and meetings with the U.S. Access Board.
At NRF, KMA is launching a new Industry Advisory Council to assist in developing the standards used and the self-service industry as a whole. Companies interested in self-service are invited to join and become the KMA “working” industry board. There is no cost and a “safe harbor” is maintained. KMA has a wealth of research, past and current, which can help gauge the market as well.
Highlighted in KMA booth
Get a firsthand look at Appetize’s modern, enterprise point of sale software on Olea‘s Austin countertop self-service kiosk at NRF! With the Kiosk Manufacturer Association, Appetize brings cutting-edge self-service technology to the retail industry. Make sure to swing by Booth #1725 to meet the team and get a demo of the product!
F.A.O. Schwarz, an iconic toy store, has kiosk-like stations equipped with iPads with an engaging user experience that allows guests to build their own model car. From choosing the body, paint, wheels, and accessories, to the accompanied auto body shop sound effects, the interactive experience is the first part of a two-stage process. In stage two the guest works with the team in the F.A.O. garage to put together the model car they just designed — the collaboration between Nanonation and F.A.O. Schwarz is experience retail at its best.
On-hand for information will be KioWare and CEO Jim Kruper. New EMV and facial recognition options have been released in the industry’s first affordable software suit (less than $100). Stop by and learn about the latest in kiosk software from an expert.
Sponsors and Member Also At the Show
Pyramid Computer UK Ltd — For 30 years Pyramid has been manufacturing high-performance computer systems at its factories in Germany and Taiwan with sales offices in Germany, UK, and North America. Screen focus is on 24″ and 32″. Pyramid “polytouch®” branded kiosk designs are leading in European Retail, Hospitality, and QSR markets. See booth 4545.
More Members and Sponsors at the Show
Media Contact – for more information, contact Craig Keefner
Email: [email protected]
Telephone: 720-324-1837
Website: https://kma.global and https://kioskindustry.org/
Source: Kiosk Manufacturer Association
KMA is a member of the National Retail Federation. Joins us at the Big Show.
The NRF Big Show was a big success for KMA. We were hoping to get some brands to sign up as part of our new Retail Advisory Council and we signed up companies such as Tommy Hilfiger and the New York Mets.
Original article – pre-show
We’re pleased to announce that KMA will be exhibiting at the BigShow in NY in January 2019. Booth 1725 on the main floor.
We will have example kiosks (one of them courtesy of Olea Kiosks) and it will be running application by Appetize.
Get a firsthand look at Appetize’s modern, enterprise point of sale software on Olea’s Austin countertop self-service kiosk at NRF! With the Kiosk Manufacturer Association, we’re bringing cutting-edge self-service technology to the retail industry. Make sure to swing by Booth #1725 to meet the team and get a demo of the product!
A second tablet display will be debuting a new retail application that has recently been deployed by FAO Schwartz.
As part of NRF we will be recruiting participants for our Retail Advisory Council. Simply put we are looking for companies which have an interest in self-service in general and also accessibility and may or may not have some input for us. This type of broad input and review is modeled on ANSI standards for process. We hope to see you there.
For more information on Retail Kiosks in general please visit our Retail Market page. Included is recent data by Frost & Sullivan on “Revenue and Unit Shipment Forecast Discussion by Vertical”. Retail is the largest vertical market for self-service kiosks to summarize.
| At The Booth! Nanonation’s newest application makes for a seamless car buying experience – for kids, that is! F.A.O. Schwarz, an iconic toy store, has kiosk-like stations equipped with iPads with an engaging user experience that allows guests to build their own model car. From choosing the body, paint, wheels, and accessories, to the accompanied auto body shop sound effects, the interactive experience is the first part of a two-stage process. In stage two the guest works with the team in the F.A.O. garage to put together the model car they just designed. The collaboration between Nanonation and F.A.O. Schwarz is experience retail at its best. |
News For NRF 2019
Members and Sponsors who (in one form or another) will be attending or represented the Show
NRF Booth Backdrop for Kiosk Manufacturer Association
More information
|
Craig is a senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article. |
Update Sports Betting Kiosks – New sports betting kiosk models from KT Group and EasyPay [Brochure – betting_terminals_easypay-compressed]
Sports Betting Kiosk Market Overview
The market for sports betting kiosks is experiencing robust growth, driven by the expanding legalization of sports betting, technological advancements, and changing consumer preferences for self-service and digital wagering options. The global market is projected to reach between $2.95 billion and $3.06 billion by 2030–2032, up from an estimated $1.9–$2.13 billion in 2025, with a compound annual growth rate (CAGR) ranging from about 6.7% to 7% over the next several years.
Key Market Drivers
Legalization and Regulatory Reform: The ongoing legalization of sports betting in new regions, particularly across North America and Europe, is a primary growth driver. More states and countries are opening up to regulated sports wagering, creating new opportunities for kiosk deployment in casinos, sports venues, bars, and retail locations.
Consumer Demand for Convenience: Kiosks offer a fast, automated, and user-friendly way for customers to place bets without waiting in line or needing staff assistance. This enhances the customer experience and supports higher betting volumes, especially during major sporting events.
Technological Integration: Modern kiosks are increasingly equipped with advanced features such as touchscreens, integration with mobile platforms, cashless payment systems, and data analytics for personalized betting experiences. These innovations appeal to digital-native and younger demographics.
Growth of eSports and In-Venue Betting: The rise of eSports as a betting category and the strategic placement of kiosks at sports stadiums and clubs are notable trends. eSports betting is expected to account for a significant share of kiosk usage, especially among younger audiences.
Market Segmentation and Regional Insights
By Application: eSports is a rapidly growing segment, estimated to contribute nearly half of the market share in 2025, reflecting the popularity of competitive gaming and live event wagering.
By End User: Sports clubs, stadiums, and casinos are the dominant venues for kiosk installations, capitalizing on high foot traffic and the excitement of live events.
By Region:
North America: The largest market, driven by widespread legalization and heavy investment by casinos and sportsbooks. The U.S. leads in kiosk adoption, with ongoing expansion as more states legalize sports wagering.
Europe: Expected to see the fastest CAGR, supported by favorable regulations and a mature gambling culture.
Asia-Pacific: Emerging as the fastest-growing region, with countries like the Philippines and India showing strong demand due to rising disposable incomes and growing interest in sports betting.
Competitive Landscape
Major players in the market include International Game Technology PLC, KIOSK Information Systems, NOVOMATIC Sports Betting Solutions, Captec Ltd., JCM Global, and Scientific Games Corporation, among others. Many operators prefer white-labeled kiosks, which allow for rapid market entry and flexible branding strategies.
Trends and Opportunities
Integration with Mobile and Cashless Systems: Kiosks that sync with mobile apps and support digital wallets or credit cards are increasingly popular, catering to evolving consumer payment preferences.
Expansion into New Markets: As more jurisdictions legalize sports betting, there is significant potential for kiosk providers to enter untapped markets quickly.
Personalization and Data Analytics: Advanced analytics enable kiosks to offer tailored promotions and betting suggestions, enhancing user engagement and retention.
Challenges
Cybersecurity Concerns: As kiosks handle sensitive financial transactions, robust security measures are essential to maintain customer trust.
Regulatory Complexity: Operators must navigate a patchwork of local laws and compliance requirements, which can slow market entry in some regions.
Outlook
The sports betting kiosk market is set for steady growth through 2030 and beyond, fueled by regulatory liberalization, technological innovation, and rising consumer demand for convenient, in-person betting experiences. As the market matures, kiosks will continue to play a crucial role in bridging the gap between digital wagering and traditional retail environments, especially in high-traffic venues and during major sporting events
Contributing writer: Renato Vieira
A great number of businesses depend on ease of access and ease of use, and when it comes to gambling, that’s becoming more and more non-negotiable as the industry’s scenario is already set towards a booming future as more states across the country are legalizing gambling and sports betting kiosks.
Like KI mentioned in a past article: “According to a May 2017 Oxford Economics report, legalized sports betting is projected to generate $8.4 billion in new tax revenues, create more than 200,000 new jobs and add over $22 billion to the nation’s GDP. With a budding new industry on the horizon, businesses are working tirelessly to capitalize on the new opportunities being presented in the world of sports gambling.
These opportunities are being capitalized in the form of Sports Betting Kiosks. They will increase revenues generated from the newly-improved customer experience – a win-win scenario already used in fast-food chains, for example.
Betting Kiosks are computer terminals that offer direct access to sports betting apps, they accept a variety of forms of payment, including cash, credit cards, voucher or money on player’s account cards, and are designed to be user-friendly. If you’ve dealt with a smart phone or a tablet before, you already know how to operate a Kiosk.
If you think of a bet that you can make at a window, you can make it at the Kiosk. This will empower the gambler to evaluate his options at his own pace and reduce waiting time as they will be able to place the bets whenever they please, not having to stand in lines. This is also more appealing for bettors with little to no experience, thus eliminating some intimidating obstacles that would prevent some people from entering the betting market.
You can opt to make live bets as the Kiosks feed you multiple sports events in real time with live odds or place several bets in one session and move on. Imagine you are betting tennis, during the US Open. You can cash out or change your bet during the course of the games.
Being able to see available balance and possible betting outcomes are features that help streamline the betting process and have better control over the session, which also entices new players.
Also, as time goes by and people get more familiarized with the digital method of betting and what a Kiosk has to offer, it will feel more natural to wager.
There are several companies (Kambi, SB Tech, IGT, etc) that distribute these Sports Betting Kiosks and between these several brands you’ll find that the wagering options available are those in your standard betting sites or apps, but also include many other advantages, such as:
Kambi, the provider for SugarHouse, Rivers and Parx and two OTB parlors, reported that roughly 75% of bets are made using a Kiosk, and specified that on one location, that number is a staggering 88%.
Sports Betting Kiosks are setting themselves to become a smash hit for casino owners. The required maintenance is low and there are no wages, health insurance or paid vacations to be taken into account when budgeting your operations. Seems the logical to opt for a business strategy that will:
Update Sports Betting Kiosks – New sports betting kiosk models from KT Group and EasyPay [Brochure – betting_terminals_easypay-compressed]
Learn about sports betting kiosks from Kiosk Kiosks industry site. For more information contact [email protected]
The market for sports betting kiosks is experiencing robust growth, driven by the expanding legalization of sports betting, technological advancements, and changing consumer preferences for self-service and digital wagering options. The global market is projected to reach between $2.95 billion and $3.06 billion by 2030–2032, up from an estimated $1.9–$2.13 billion in 2025, with a compound annual growth rate (CAGR) ranging from about 6.7% to 7% over the next several years.
Key Market Drivers
Legalization and Regulatory Reform: The ongoing legalization of sports betting in new regions, particularly across North America and Europe, is a primary growth driver. More states and countries are opening up to regulated sports wagering, creating new opportunities for kiosk deployment in casinos, sports venues, bars, and retail locations.
Consumer Demand for Convenience: Kiosks offer a fast, automated, and user-friendly way for customers to place bets without waiting in line or needing staff assistance. This enhances the customer experience and supports higher betting volumes, especially during major sporting events.
Technological Integration: Modern kiosks are increasingly equipped with advanced features such as touchscreens, integration with mobile platforms, cashless payment systems, and data analytics for personalized betting experiences. These innovations appeal to digital-native and younger demographics.
Growth of eSports and In-Venue Betting: The rise of eSports as a betting category and the strategic placement of kiosks at sports stadiums and clubs are notable trends. eSports betting is expected to account for a significant share of kiosk usage, especially among younger audiences.
Market Segmentation and Regional Insights
By Application: eSports is a rapidly growing segment, estimated to contribute nearly half of the market share in 2025, reflecting the popularity of competitive gaming and live event wagering.
By End User: Sports clubs, stadiums, and casinos are the dominant venues for kiosk installations, capitalizing on high foot traffic and the excitement of live events.
By Region:
North America: The largest market, driven by widespread legalization and heavy investment by casinos and sportsbooks. The U.S. leads in kiosk adoption, with ongoing expansion as more states legalize sports wagering.
Europe: Expected to see the fastest CAGR, supported by favorable regulations and a mature gambling culture.
Asia-Pacific: Emerging as the fastest-growing region, with countries like the Philippines and India showing strong demand due to rising disposable incomes and growing interest in sports betting.
Competitive Landscape
Major players in the market include International Game Technology PLC, KIOSK Information Systems, NOVOMATIC Sports Betting Solutions, Captec Ltd., JCM Global, and Scientific Games Corporation, among others. Many operators prefer white-labeled kiosks, which allow for rapid market entry and flexible branding strategies.
Trends and Opportunities
Integration with Mobile and Cashless Systems: Kiosks that sync with mobile apps and support digital wallets or credit cards are increasingly popular, catering to evolving consumer payment preferences.
Expansion into New Markets: As more jurisdictions legalize sports betting, there is significant potential for kiosk providers to enter untapped markets quickly.
Personalization and Data Analytics: Advanced analytics enable kiosks to offer tailored promotions and betting suggestions, enhancing user engagement and retention.
Challenges
Cybersecurity Concerns: As kiosks handle sensitive financial transactions, robust security measures are essential to maintain customer trust.
Regulatory Complexity: Operators must navigate a patchwork of local laws and compliance requirements, which can slow market entry in some regions.
Outlook
The sports betting kiosk market is set for steady growth through 2030 and beyond, fueled by regulatory liberalization, technological innovation, and rising consumer demand for convenient, in-person betting experiences. As the market matures, kiosks will continue to play a crucial role in bridging the gap between digital wagering and traditional retail environments, especially in high-traffic venues and during major sporting events
Resources
In-Depth Articles
https://www.usbets.com/sports-betting-kiosks-growing-favorite-across-us/
sports betting kiosks betting machine
Anticipating PASPA’s repeal, a handful of states have started the process by passing enabling legislation. Pennsylvania is one notable example. These changes to the law are paving the way for states to start offering legal sports betting in the next couple years.
What can we expect the future of sports betting to look like? According to a May 2017 Oxford Economics report, legalized sports betting is projected to generate $8.4 billion in new tax revenues, create more than 200,000 new jobs and add over $22 billion to the nation’s GDP. With a budding new industry on the horizon, businesses are working tirelessly to capitalize on the new opportunities being presented in the world of sports gambling.
Casinos will need to be well-prepared for the influx of new customers that will be flocking to their venues in hopes of placing their first legal sports bet. As a result, many casinos are finding that sports betting kiosks provide the needed automated self-service solution to handle a higher volume of sports wagers without requiring the need for additional customer service staff.
With such anticipated economic growth in the gambling industry, casinos will need to do their best to streamline their betting services. Sports betting kiosks will be a key factor in perfecting this process as they will improve the customer experience and will increase betting revenues for operators.
Wagering kiosks will improve the customer experience by cutting down wait time. Customers will not be waiting in line to place a bet. With multiple betting kiosks available, customers will be able to place a wager whenever they please. In turn, this will also increase revenue with more total bets placed.
New Jersey sports betting kicked off in June 2018, less than a month after the fall of PASPA. Online sports betting officially went live in New Jersey on August 6, 2018 when DraftKings Sportsbook launched. FanDuel Sportsbook launched its mobile app three weeks laster.
To date, there are 13 NJ sports betting apps on the market.
Pennsylvania sports betting started late in the game considering it had a law on the books in 2017, only launching in November. The Keystone State changed its law to allow legal sports betting anywhere within the state.
State regulators approved this year a set of rules for sports betting that includes mobile wagering. Retail sports betting is under way, and mobile sports betting is legal and will launch in spring 2019.
Legal sports betting in Nevada did not change after the Supreme Court decision. Many Nevada casinos feature online and mobile sports betting platforms allowing you to wager anywhere in the state.
Geolocation technology on your device will ensure that you are located in Nevada before allowing you to bet. Bettors also must first establish an account in-person at a physical casino location before betting online. This includes verification of identification and a minimum cash deposit of between $50-$100 to fund the account.
West Virginia opened its sports betting operation in September. Only two public sportsbooks opened in 2018, and another started up at The Greenbrier, a private resort. West Virginia sports betting added the ability to bet via mobile in December 2018.
The state’s mobile app remains shut down as of March 2019 because of a dispute between technology providers.
Rhode Island sports betting will go mobile by fall 2019 after Gov. Gina Raimondo signed a bill into law in March.
Rhode Island’s sports betting operation runs through the state lottery in partnership with William Hill, so the well-known bookmaker will provide the state’s app technology.
Sort of. Mississippi sports betting must be done within a land-based or water-based casino. However, state regulations allow for mobile wagering while on casino property, though only one tribal casino has launched it.
A fixed odds betting terminal (FOBT) is a type of electronic slot machine normally found in betting shops in the United Kingdom. The terminals allow players to bet on the outcome of various games and events which have fixed odds, with the theoretical percentage return to player (RTP) being displayed on the machine by law.[1] Typically slot machine FOBTs have an RTP of 90% to 94% depending on the chosen stake, and standard roulette FOBTs have a long-term average RTP of 97%.[2] Fixed odds betting terminals were introduced to UK shops in 2001.[3]
The most commonly played game is roulette. The minimum amount wagered per spin is £1. The maximum bet cannot exceed a payout of £500 (i.e. putting £14.00 on a single number on roulette). The largest single payout cannot exceed £500.[4] Token coins can be of value as low as five pence in some UK licensed betting offices (LBOs).[citation needed] Other games include bingo, simulated horseracing and greyhound racing, and a range of slot machine games.
Like all casino games, the ‘house’ (i.e. the betting shop) has a built-in advantage, with current margins on roulette games being between 2.7% and 5%.
Other Links
Bitcoin kiosks by KIOSK
Bitcoin ATM Update: Are you looking for Bitcoin kiosk manufacturers and suppliers? Send an email to us [email protected].
Our latest Bitcoin ATM features — Bitcoin 2025 writeup which includes Steak and Shake accepting crypto payments. And then we have Sports Betting, Bitcoin and Crypto – Has It’s Time Come? KT Group over in Europe with point of view.
If you are interested in speaking or contacting manufacturers and suppliers of bitcoin ATM kiosks then email [email protected]. Our main page for Bitcoin is located here. Several of our members have been and are major providers of Bitcoin kiosks.
1. The Rise of Bitcoin Scams and Consumer Losses
Bitcoin ATMs, also known as BTMs, have become a major target for scammers, resulting in staggering consumer losses. In the first six months of 2024 alone, Americans lost $66 million to crypto ATM fraud, with total losses in 2023 exceeding $114 million237. The scams typically involve fraudsters impersonating bank officials, government agents, or tech support, convincing victims to withdraw large sums of cash and deposit it into a Bitcoin ATM using a QR code provided by the scammer. The funds are then instantly transferred to the scammer’s crypto wallet, making recovery nearly impossible. Older people are especially targeted, with individuals over 60 accounting for 71% of reported losses in early 20247. The Federal Trade Commission (FTC) and lawmakers have responded with advisories and proposed regulations, including transaction limits and mandatory warnings at kiosks267.
2. Real-Life Victims: The Hazinski Case
A widely reported story involves Hazinski, a former robotics engineer who lost $17,500 after being manipulated by scammers into depositing her savings into a Bitcoin ATM at a local party store2. The scammers, posing as credit union employees, kept her on the phone, instructed her to withdraw cash, and guided her through the ATM process using a QR code that directed funds to their wallet. Hazinski, unfamiliar with Bitcoin ATMs, spent half an hour feeding cash into the machine while the scammer stayed on the line. Her experience highlights the lack of consumer protection and awareness at these kiosks—there were no warning signs on the machine, and the store staff did not intervene. This case has fueled calls for legislative action, including the proposed Crypto ATM Fraud Protection Act, which aims to limit transaction amounts and require additional verification for large transfers26.
3. Explosive Growth and Regulatory Scrutiny of Bitcoin ATMs
The number of Bitcoin ATMs in the U.S. has exploded, growing from just over 3,000 in 2019 to more than 31,000 by 20247. This rapid expansion has outpaced regulatory oversight, creating significant loopholes that scammers exploit. In response, several states have implemented daily transaction limits, and federal legislation is under consideration to impose stricter controls and consumer protections. The surge in Bitcoin ATM installations in everyday locations like gas stations and grocery stores has made them more accessible to the public—and to criminals. The industry’s growth, coupled with the dramatic rise in fraud, has made Bitcoin kiosks a focal point for both innovation and controversy in the cryptocurrency space678.
These stories collectively illustrate the dual nature of Bitcoin kiosks: while they offer convenient access to cryptocurrency, they also present significant risks due to regulatory gaps, lack of consumer education, and the increasing sophistication of fraud schemes.
Ok, what about the ATM aka Kiosk? What’s the difference between them?
For reference we do keep a running blog on Flipboard covering Bitcoin and yes, even crypto in general..
Bitcoin kiosks look like traditional ATMs, but do not connect to a bank account and instead connect the user directly to a Bitcoin wallet or exchange. While some Bitcoin machines are traditional ATMs with revamped software, they do not require a bank account or debit card.
A BATM is a kiosk that lets you buy Bitcoin using an automatic teller machine or a dedicated Bitcoin Kiosk. Some offer both the purchase of Bitcoin as well as the sale of Bitcoin for cash. Bitcoin machines are the same as ATMs but are similar.
These kiosks are self-service machines connected to the Internet. You use cash or credit card in exchange for Bitcoin. They look like traditional ATMs, but they connect the customer directly to a Bitcoin exchange for a convenient way to purchase Bitcoin in person. Conventional interchange fees with banks are eliminated. Common locations are retail stores, shops, taverns, restaurants, malls or airports.
Need More Information?
If you are interested in Bitcoin ATM options send us a note
Feb 2022
Kiosk Innovations went to ATMIA 2022 in Florida. Nice to see their units in the flesh and blood. Many images are “renderings”. You can see the online catalog for Kiosk Innovations for more. If any questions or would like to be put in contact send email to [email protected]
Bitcoin Kiosks at ATMIA
Bitcoin ATMs at ATMIA
BTM’s need to be…
With Kiosk Innovations expertise in design and engineering, we are in a unique position to provide solutions that mirror what the bitcoin ATM operators need out of crypto ATM’s. Kiosk Innovations BTM’s are designed and manufactured in the USA to ensure both an efficient and high-quality machine which reduces long-term operational cost.Component SetOur team has intimate knowledge of components required for BTM’s and can assist you with component specifics such as capacity. Components many times include:
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Bitcoin Kiosks at ATMIA
Bitcoin ATMs at ATMIA |
Note June 2025 – Worth noting that EAA is a European directive like EN 301-549. The UK is not part of the European Union,
Screen reader and consulting for accessibility – TPGi
although the geography makes it part of Europe. Politically and legally, it is not. If offering products and services to Europeans then those European regulations come into play.
EN 301-549 is a European standard that defines accessibility requirements for ICT products and services, supporting both the EU Web Accessibility Directive and the EAA678.
After Brexit, the UK’s PSBAR no longer directly references EN 301-549, but instead points to WCAG as the technical standard47.
The EAA is not part of UK law; the UK government has not adopted it, and there is no current indication it will do so123.
However, UK businesses offering products or services in the EU must comply with the EAA and, by extension, EN 301-549 for those offerings13.
Original Article
There has been some information which appears to say new self service kiosk terminals have until 2030 to be EAA-compliant. From what we can gather that conclusion is not correct. New terminals are subject. Existing terminals have been grandfathered and allowed to operate for an additional 5 years. As usual ATMs in existing deployments get a pass. Probably the banks arranged that.
‘While the deadline to make websites and apps accessible is 2025, the EU has recognised that making self-service terminals accessible to all is a much harder, more complex task, with requirements on both the providers of kiosk hardware, and the software that runs on them. So, deadlines for the accessibility of new terminals are for June 2030.’ — https://kdseurope.com/european-accessibility-act-what-will-it-mean-for-kiosks-and-atms/
We are checking with the governing entity in Europe but we also asked Matt Ater and TPGi for their take. Thanks Matt!
I took another look at Article 32 of the EAA, which covers transitional measures, affecting kiosks/self-service terminals and the services they provide.
Here’s what the article says (I’ve bolded the relevant text for our discussion):
In other words, there is an exception for qualifying existing machines used to provide services, whereby they can continue to be used beyond the June 2025 deadline even if they don’t meet EAA requirements.
Per Article 2) of EAA, self-service terminals covered by EAA include:
(b) the following self-service terminals:
(i) payment terminals;
(ii) the following self-service terminals dedicated to the provision of services covered by this Directive:
— automated teller machines;
— ticketing machines;
— check-in machines;
— interactive self-service terminals providing information, excluding terminals installed as integrated parts of vehicles, aircrafts, ships or rolling stock.
But beyond discussing interpretation of the official definition of “placing on the market”, I don’t see anything that provides an extension or exception to EAA requirements for self-service terminals placed on the market after June 28 2025. This recent article by Axess Lab on EAA and kiosks supports that view: https://axesslab.com/ict-a11y-eu/
Hope that helps – and I’d be keen to see any sources that the KDS article might have relied on for their conclusion. It’s possible that there has been lobbying at member state level to reduce the requirements for self service terminals during the transposition process, but I would expect it would be legally impossible to dilute the requirements of an EU directive.
*********************************
Matt Ater
Vispero™ | Vice President
17757 US Highway 19 N, Suite 200, Clearwater, FL 33764
T 703-944-7317
18th December 2024
The European Accessibility Act (EAA) is a directive of the European parliament passed on 17 April 2019. It succeeds the Web Accessibility Directive of 26 October 2016 which applied primarily to public sector websites and mobile applications. The EAA expands responsibility for accessible Information and Communications Technology (ICT) to many product types and service sectors in the EU. It also incorporates by reference accessibility requirements of other EU acts, making it a single legal point of reference for EU accessibility regulation.
This explainer describes the responsibilities on various entities created by the act, including the types of products and services covered by the act. Conformance to the act primarily relies on harmonised standards, and there are measures to address fundamental alteration and disproportionate burden. Finally the explainer collates and describes all the accessibility requirements for various types of products and services.
The EAA was created to respond to the growing use of Information and Communications Technology (ICT) in modern society. Creation of this act is also part of the EU’s responsibility under the UN Convention on the Rights of Persons with Disabilities.
Applicable products and services placed on the market or updated after 28 June 2025 must conform to the requirements of the act. Products or services already on the market at that time, and not updated since before that date, do not have to conform until a) they are updated, or b) 28 June 2030 at the latest. Long-life self-service terminals installed before 2025 do not have to be replaced until a) they reach the end of their economic life, or b) 28 June 2045. Another exception for emergency services gives them until 28 June 2027 to meet the requirements.
EAA Compliance -A badge with a dark blue border featuring the text Digital Accessibility Centre Standard of Accessibility. Inside, EAA compliant is written on a white background, adhering to EAA regulations, with a checkmark symbol at the bottom.
These deadlines set by the act are on 28 June of the following years:
28 June 2025 is the upcoming deadline for products and services, after which new products and services must conform to the act. At this time covered organisations should have active plans for conformance under way, plans to design for and verify accessibility, document conformance efforts, verify the supply chain, etc.
Visit us at the InfoComm interactive tradeshow. This year Kiosk Industry has a booth at InfoComm and #3489. June 11-13 Orlando. Free Customer Invites (use KIO978).
What you will see in our booth:
Four featured speakers with headshots and titles appear on a purple gradient background for this InfoComm interactive IC25 event. Text details a session on Retail Revolution set for June 12, 3:15–4:00 PM, at Spotlight Stage – Booth 4327.
Neil Farr
Click for full size
A leader in digital transformation, Neil Farr brings deep expertise in user engagement and technical innovation. As CEO of Acquire Digital, he has spearheaded the development of industry-leading solutions for digital signage and interactive experiences. At InfoComm, Neil will be showcasing Acquire’s latest advances in wayfinding technology and StudioDX—the next evolution in high-performance digital signage management.
LinkedIn https://www.linkedin.com/in/neilfarr1/
Peter Kaszcyki
Click for full size
BoldVu Large Format Outdoor Digital Signage and Smart City terminals. LG outdoor displays used.
VP – Business Development at BoldVu by MRI Alpharetta, Georgia, United States Rochester Institute of Technology Manufacturing Resources International (MRI) https://www.linkedin.com/in/peter-kaszycki-14b2264/
Heinz Horstmann
Click for full size
CEO – SiteKiosk – Interactive Digital Signage & Kiosk Software for Public Computers and Displays. LinkedIn is https://www.linkedin.com/in/heinz-horstmann-760b783/
John Wagner
Pyramid Pixi ChromeOS Certified
Solution architect for Pyramid Computer. Self-Order, miniPC, media player and rackmount 1U and 2U servers. LinkedIn is https://www.linkedin.com/in/john-wagner12/
Edward Crowley
AI Connect Bar for conversational AI audio
The first unified communications product designed to leverage the full power of Conversational AI. The new AI Connect Bar combines the industry’s best microphones with a tuned, amplified speaker system into one sleek peripheral with a single USB connection to seamlessly attach to most All-in-One (AiO) touchscreen computers and kiosks.
https://www.linkedin.com/in/edwardjcrowley/
InfoComm is the largest and most comprehensive professional audiovisual trade show in North America, produced by the Audiovisual and Integrated Experience Association (AVIXA). The event brings together manufacturers, integrators, dealers, and end-users worldwide to showcase the latest technologies, products, and services in the professional audiovisual (pro AV) industry. InfoComm’s origins date back to 1946 when the National Association of Visual Education Dealers (NAVED) held its first conference, and since then, it has grown significantly to support the pro AV industry2.
AVIXA, established in 1939, is the international trade association representing the audiovisual industry. It has more than 3,000 enterprise members representing over 20,000 AV professionals from more than 80 countries. AVIXA is a hub for professional collaboration, information, and community, offering resources such as AV standards, certification, training, market intelligence, and thought leadership14.
InfoComm 2025, scheduled for June 7-13 at the Orange County Convention Center in Orlando, Florida, will explore key trends in the pro AV industry, including the intersection of AV, IT, and broadcast, and the impact of AI on AV solutions1. The event will feature over 150 new exhibitors, showcasing advancements in LED displays, AV-over-IP solutions, and interactive technologies. The education program will include sessions across 10 tracks, with a focus on AI applications in various areas of the industry1.
InfoComm provides a dynamic environment for AV solution providers and buyers to conduct business, facilitating growth in the $325 billion pro AV industry, which is expected to add nearly $100 billion in revenues over the next five years1. The event allows attendees to network, learn about industry trends, and explore new technologies and business partnerships.
SiteKiosk Online is a cloud-based software solution designed to manage and secure public-access devices such as kiosks, digital displays, public computers, tablets, and laptops. It is compatible with both Windows and Android systems, offering a comprehensive platform for creating and managing interactive kiosks and digital signage displays.
Protection:
Customizable and Hardened Browser: Ensures secure browsing by restricting access to unauthorized websites and protecting against malware.
Device Lockdown: Secures devices from tampering and unauthorized access from startup.
Data Security: Automatically clears session data after each use to maintain privacy.
Management:
Remote Access and Monitoring: Allows administrators to manage and monitor devices from a centralized dashboard, receiving real-time alerts for any issues.
Two-Factor Authentication: Supports secure login options, including LDAP and Active Directory integration.
Configuration Management: Enables remote updates and configuration changes across all devices.
Digital Signage and Content Management:
Powerful CMS: Supports various content types like videos, images, and PDFs, allowing for customizable menus and multilingual support.
Time and Event-Controlled Displays: Enables scheduling of content based on time, day, or external triggers.
API for Custom Scripts: Allows integration with external sensors and devices using common scripting languages like JavaScript and HTML.
Customization: Offers flexibility in creating interactive user interfaces tailored to specific business needs.
Scalability: Supports expansion as businesses grow, allowing easy addition of new devices.
Security and Compliance: Ensures comprehensive privacy and compliance management, protecting customer data and maintaining regulatory standards.
Overall, SiteKiosk Online is designed to enhance customer experience through interactive digital solutions while ensuring operational efficiency and security across various industries.
We are big fans of Jordan Thaeler of Reforming Retail and his evolving take on TOAST POS. Critical thinking is in short supply these days and keen observers like Jordan are indispensable. I think he has gotten as many Cease and Desist letters as I have signed NDAs. Here are some thoughts
ReformingRetail has provided extensive, often critical, analysis of Toast’s business model, strategy, and market impact in several recent articles. Here are the key themes and insights from their latest coverage:
1. Market Dominance and “Flywheel” Strategy
ReformingRetail acknowledges Toast’s powerful “flywheel” effect, where the company’s dominance in payment processing generates enough margin to rapidly build and distribute new products. This allows Toast to outcompete third-party solution providers, as it can invest heavily in product development and distribution, quickly reaching thousands of restaurant locations with new offerings7.
The site notes that Toast’s scale—now touching 0.5% of US GDP—gives it immense pricing power and the ability to “monopolize” the restaurant tech ecosystem. They warn that unless other vendors can control payment processing margins, they are at a severe economic disadvantage and risk being pushed out of the market7.
2. Aggressive Upmarket Expansion
Toast is using its stronghold in the SMB segment to subsidize aggressive pricing and expansion into larger, enterprise-level restaurant chains. ReformingRetail describes this as using SMBs as a “personal balance sheet” to undercut competitors upmarket—a strategy they call “genius” but question the ethics of1.
They suggest that Toast will extract higher payment margins from SMBs while offering more competitive rates to win enterprise clients, making it difficult for legacy POS providers to compete1.
3. Surcharging and Payment Margins
ReformingRetail has criticized Toast’s surcharging practices, noting that even when Toast encourages merchants to pass a 3% surcharge to customers (ostensibly to lower the merchant’s processing bill), Toast still collects a significant margin—potentially around 1.25% of gross payment volume—after the rate cut3.
They highlight that Toast’s payment margins (around 55 basis points, and rising) are a major profit driver, especially compared to competitors like Shift46.
4. Critique of Locked-In Ecosystem and Data Practices
ReformingRetail has repeatedly warned merchants about the risks of Toast’s closed ecosystem. They point out that Toast often refuses to share customer data with merchants, charges steep integration fees, and makes it difficult or expensive to use third-party tools5.
The site argues that this “monopolize the stack” approach increases costs for restaurants and reduces their flexibility, likening Toast’s practices to those of restrictive third-party delivery companies5.
5. Skepticism About Upmarket Ambitions
While Toast is moving aggressively upmarket, ReformingRetail is skeptical about the long-term viability of this strategy. They note that enterprise merchants are harder to win and retain, often prefer local support, and may be resistant to Toast’s all-in-one, closed model8.
They also question whether Toast’s market share numbers are as high as claimed, suggesting some of the company’s self-reported figures may be based on payment volume rather than actual site count7.
Applebee’s Selects Toast as POS and Kitchen Display Partner
On April 14, 2025, Applebee’s announced it will implement Toast’s technology as its new point-of-sale (POS) and kitchen display system. This marks a significant enterprise win for Toast, expanding its reach into large, national restaurant chains and further validating its platform for high-volume, multi-location operations123.
Record Growth and Financial Milestones in 2024
Toast reported strong financial results for the fourth quarter and full year 2024:
Added a record 28,000 net new locations, ending 2024 with approximately 134,000 locations using Toast69.
Achieved its first full year of GAAP profitability, with full-year net income of $19 million and adjusted EBITDA of $373 million6.
Annualized recurring run-rate (ARR) increased 34% year-over-year to over $1.6 billion as of December 31, 20246.
Fourth quarter revenue reached $1.34 billion, a 29% increase from the previous year7.
Expansion Beyond Restaurants: Retail & International Markets
Toast is actively expanding into the retail sector, targeting food and beverage retailers such as grocery and convenience stores. In 2024, the company tested its offerings in retail and, based on positive results, is investing in a dedicated retail sales team in 2025. Toast aims to reach 10,000 customers in new segments—including retail and international markets—by the end of the year7.
Strategic Partnerships and Enterprise Wins
Expanded partnership with Uber Technologies, enabling restaurants to leverage Uber’s delivery network for greater reach and cost efficiency6.
Signed major agreements with Ascent Hospitality Management (Perkins and Huddle House, 500+ locations) and Mendocino Farms (70+ locations), marking significant enterprise customer growth6.
In 2024, Toast partnered with more than a third of James Beard award-winning restaurants and over half of Michelin-rated U.S. restaurants, demonstrating strong adoption among top-tier establishments6.
Product and Platform Updates
Continued investment in features for both full-service and quick-service restaurants, including mobile ordering, integrated payments, and enhanced reporting tools5.
Ongoing development of solutions tailored for hotel restaurants and quick-service concepts, supporting operational efficiency and guest experience5.
Financial Outlook for 2025
Toast projects non-GAAP subscription services and financial technology solutions gross profit of $1.75–$1.77 billion for 2025, representing 23–25% growth over 20246.
Adjusted EBITDA is expected to reach $510–$530 million for the full year6.
| Area | Highlights |
|---|---|
| Major Customer Wins | Applebee’s, Perkins, Huddle House, Mendocino Farms |
| Locations Served | 134,000 (end of 2024), with 28,000 net new locations added in 2024 |
| Profitability | First full year of GAAP profitability in 2024; $19M net income |
| ARR | $1.6B (34% YoY growth) |
| Expansion | Moving into retail (grocery, convenience), international markets (Ireland, UK, Canada) |
| Strategic Partners | Uber Technologies, Ascent Hospitality, Mendocino Farms |
| Product Innovations | Enhanced mobile ordering, hotel restaurant solutions, quick-service restaurant features |
| 2025 Financial Outlook | $1.75–$1.77B gross profit (23–25% growth), $510–$530M adjusted EBITDA |
Toast’s momentum in both the restaurant and retail sectors, coupled with its enterprise wins and profitability milestone, position it as a leading technology provider in hospitality and adjacent markets as of early 2025123679.
The latest analysis by Jordan Thaeler and Reforming Retail covering Toast POS – Bottomline — We’d estimate that at $20,000 a year a merchant could buy a competitive POS for three stores for every one store on Toast. This is very enticing to Toast’s competitors. But then again, Toast’s customers can’t add 1 + 1. Literally.
After Toast was forced to rethink their dollar ordering fee many are wondering what Toast will do to their guidance.
Can Toast reach profitability? Not cook-the-books EBITDA profitability, but actual profitability?
The investment community is really overthinking this.
Let’s start with this analysis.
The average investment analyst probably has an IQ of 120.
They look at what Toast is doing and translate this to their personal life.
“Wow, if a commoditized vendor added a large fee to a software I use that effectively doubled the cost, I’d likely shop alternatives.”
This is logic.
Restaurant owners are not logical.
Far from it.
They are emotional.
Super emotional.
So much so that their triune brain is on auto-pilot making and decisions for them.
“Are you saying that retailers are essentially upright lizards?”
Yes. Yes we are.
Because we’ve observed them over a decade.
If it looks like a duck, quacks like a duck, and walks like a duck, guess what?
There is no rationality in a retailer’s behavior.
And Toast knows this while investors do not.
So Toast will reach their profitability, which as it stands today means Toast needs to earn another $400M annually.
Toast reported 93,000 locations.
To squeeze $400M means each location would need to pay an additional $4,300 per year.
Toast reported Q2 2023 ARR at $1.1B.
That means Toast merchants would need to pay ~36% more for Toast POS for Toast the company to be a going concern.
The numbers imply that the average Toast merchant is paying nearly $12,000 year per location for Toast (this is SaaS + payments margin).
Remember in 2010 when literally every cloud POS company’s pitch was:
“Your legacy machines are super expensive. Cloud is way cheaper.”
My, my my: how times have changed.
Here’s the math for how a traditional POS business worked, and how much more expensive Toast really is.
There are two models here: one without payments, and one with. The one with payments assumes market rates of 20 bps of payments margin on $1M of GPV, or roughly 30% of what Toast charges for payments.
This model was refined by a long-time POS industry expert, so it is reliable enough for us to publish.
So what does Toast look like in comparison?
If we take Toast’s current revenues the implied 5-year revenue for Toast is $60,000. This compares with about $50,000 for a POS with payments, although the merchant would own that system free and clear.
Is Toast creating an additional $10,000 of value over those five years?
Absolutely: Toast is offering a ton more products than the legacy systems.
BUT.
That legacy model is spitting out 50% gross margins.
Toast has 21% gross margins.
AND the price of hardware in the legacy model isn’t accurate anymore: the cost to outright buy a POS terminal is < $2,000, accounting for inflation. Assume 3 terminals in the average Toast merchant and there’s a $14,000 difference in the models.
To really make this apples-to-apples, we’d need to increase Toast’s pricing AND reduce the cost of hardware in the original model.
The result is that Toast would need to increase it’s prices by 58%, so that 5-year pricing from Toast goes from $60,000 to $95,000, or an annual price of $19,000 per store.
And that 5-year cost of a legacy system falls to $36,000, or $7,200 per year per store.
Another way to think of this is the SaaS rule of 40. Toast is public and they will be judged – ultimately – by these metrics.
But the law of large numbers and, more importantly, as the market limits of what Toast can penetrate before their churn catches up with them, means that Toast will need to get creative.
When revenue growth stalls in comes profit growth.
And you know how Toast gets profit?
Toast used to think they could just charge the consumer but that idea came crashing down around them.
How much more will Toast merchants have to pay?
Here’s a table we made with sliding scales based on the rule of 40:
As of Q2 2023 Toast grew revenues 45% with an annualized EBITDA margin of -40% ($98M quarterly loss * 4 divided by their $1B ARR).
Realistically we see Toast’s organic (i.e. not fee-induced) revenue growth slowing to 30% in the next year.
That means the average Toast merchant will need to pay nearly $19,000 per store if Toast is to operate according to the rule of 40 (though they have nearly 4 years of balance sheet to support burning $400M annually.)
If we were Toast here’s how we’d make the math work:
What Toast absolutely cannot do is transparently increase costs.
Merchants will not like this.
It’s the classic frog in the boiling pot analogy.
You can’t tell the frog you’re going to put it in boiling water (not that the merchant frog would even understand).
That’s what a lot of merchants will start asking if Toast makes their pricing transparent.
Toast will argue that they’re providing a lot more value than their legacy POS counterparts, and there’s truth to that.
We’d estimate that at $20,000 a year a merchant could buy a competitive POS for three stores for every one store on Toast.
This is very enticing to Toast’s competitors.
But then again, Toast’s customers can’t add 1 + 1.
Literally.
If think it’s a pejorative then you haven’t spent enough time around retailers.
The short bus exists for a reason.
The Suicide Prevention & Integration via Electronic Records (SPiER) Project, led by Zero Overdose and supported by the Four Pines Fund, is a national initiative working to make evidence-based suicide prevention tools a standard part of healthcare delivery.
SPiER addresses critical gaps in suicide prevention by developing tools and technologies that integrate into existing systems, enabling safer and more responsive care. The project supports suicide prevention across the full continuum of care— inpatient, outpatient, emergency departments (ERs), and community-based organizations (CBOs)— ensuring that no matter where an individual seeks care, providers have the systems in place to respond.
SPiER is laying the groundwork for a unified, technology-enabled approach to suicide prevention— ensuring every care setting is equipped to respond effectively and consistently.
Today, most healthcare systems rely on electronic medical records (EMRs) to manage patient care, yet many lack integrated features to identify and respond to suicide risk. This leaves critical gaps in care during high-risk moments when timely intervention could save
lives.
The SPiER Project works to bridge these gaps by embedding suicide prevention workflows, screening tools, and decision support directly into EMRs, while also incorporating complementary technologies like standalone screening kiosks, population health tools, and real-time analytics.
By leveraging both EMR-based and external solutions, SPiER offers a scalable, flexible approach to suicide prevention—ensuring healthcare systems and community partners are equipped to respond effectively, consistently, and at every point of care
Your support helps drive a national transformation in how healthcare and community systems respond to suicide risk. By investing in SPiER, you’re enabling the development of integrated tools, scalable technologies, and implementation strategies that make suicide prevention a consistent, system-wide standard.
Funding ensures we can:
• Expand outreach to EMR and technology partners
• Accelerate development of suicide prevention workflows and toolkits
• Launch pilot implementations across diverse care settings
• Build the infrastructure for long-term adoption and sustainability
Together, we can close the gap between what we know works and what systems are equipped to deliver—saving lives by turning innovation into action.
Driving Systemic Change: What the SPiER Logic Model Shows
The SPiER Logic Model outlines a clear path from planning to measurable impact—showing how national partnerships, integrated tools, and data-driven implementation strategies come together to strengthen suicide prevention across healthcare and community systems.
The SPiER Logic Model illustrates how each component of the project—from partnerships and tools to implementation and evaluation—works together to drive national impact. It follows a left-to-right flow:
Click for full size — A colorful chart titled SPER Logic Model displays six columns—Inputs/Resources, Activities/Planning, Outputs/Deliverables, Short-term Outcomes, Medium-term Outcomes, Long-term Outcomes, and Impact—with labeled boxes including zero overdose assist.
For more information about the SPiER Project, please reach out to:
Dr. Virna Little
Co-Founder, COO, Zero Overdose
[email protected]
Kelly Samuelson
Project Director, Zero Overdose
[email protected]
As part of our committee
Zero Overdose (zerooverdose.org) is a nonprofit organization dedicated to preventing overdose deaths by treating overdose as a preventable public health crisis. The organization addresses the escalating overdose epidemic in the United States, where more than 106,000 Americans died from drug overdoses in 2021, with early data for 2022 indicating nearly 110,000 deaths—the highest number ever recorded2. Zero Overdose works with individuals, organizations, and communities across more than 36 states and Puerto Rico, providing tools, resources, and training to reduce overdose events and strengthen harm reduction efforts23.
Zero Overdose’s mission is to significantly reduce risks associated with substance use and prevent overdose-related events and deaths. The organization emphasizes that overdose is preventable and equips communities with evidence-based strategies and interventions5.
A cornerstone of their approach is the Overdose Risk Questionnaire and Safety Plan Template©, a structured, patient-centered tool modeled after suicide prevention safety planning247. This plan is designed to:
Assess and mitigate overdose risk based on individual needs and circumstances.
Facilitate open discussions about addiction and overdose risk between patients, families, and providers.
Develop personalized strategies to reduce overdose risk by identifying triggers, accessing support, and connecting with treatment resources47.
The Overdose Safety Plan consists of seven key components, including identifying risk factors, actions to reduce risk, wellness strategies, support networks, crisis contacts, personal motivations for recovery, and next steps7. This plan is integrated into clinical care and is used by a range of providers, including Federally Qualified Health Centers, community behavioral health clinics, and substance use treatment programs nationwide47.
Zero Overdose offers:
Training and Technical Assistance: Programs for healthcare providers, organizations, and communities on overdose prevention, safety planning, motivational interviewing, and harm reduction56.
Specialist Training: Overdose Safety Planning Specialist Training tailored to organizational needs6.
Resources: Free access to the Overdose Safety Plan template and related materials online7.
Partnerships: Collaboration with health systems, including integration of their tools into electronic health record platforms (e.g., Cantata Health Solutions’ Arize EHR), to enhance overdose risk management and care coordination9.
Zero Overdose is led by experienced professionals in substance use disorder treatment, trauma-informed care, and program development. Notably, Kelly Samuelson, LADC and MSW candidate, specializes in delivering evidence-based training, facilitating workshops, and developing curricula for diverse populations24.
The organization’s safety planning model has been successfully implemented across New York State and in other states, earning recognition for its innovative approach to overdose prevention7. Training evaluations show increased confidence and willingness among providers to discuss and address overdose risks with patients7.
Anyone—individuals at risk, family members, community members, or healthcare providers—can access Zero Overdose’s resources and participate in training. The organization welcomes partnerships and donations to further its mission248.
| Feature | Details |
|---|---|
| Mission | Prevent overdose deaths through proactive, community-based interventions |
| Key Tool | Overdose Risk Questionnaire and Safety Plan Template© |
| Services | Training, technical assistance, resource provision, partnership development |
| Implementation | Used in 36+ states, Puerto Rico, FQHCs, behavioral health clinics, and social service agencies |
| Leadership | Led by experts in substance use disorder, trauma-informed care, and program development |
| How to Access | Resources and training available via zerooverdose.org |
Zero Overdose stands at the forefront of overdose prevention, providing practical, evidence-based solutions and fostering a nationwide network committed to saving lives235.
The Honeybee Kiosk, developed by Mojave Labs, is a comprehensive self-service platform designed to serve various industries, including financial services, retail, and restaurants. Its core mission is to make unattended transactions accessible and scalable for businesses of all sizes—from small enterprises to large-scale operations. The kiosk is built with user-friendly interfaces and customizable templates, ensuring that it can adapt to specific business needs while maintaining efficiency and ease of use. Honeybee Kiosk also offers white label and webhook options.
In the financial sector, the Honeybee Kiosk offers a streamlined self-service banking experience, allowing users to check account balances, deposit or withdraw funds, and receive promotional updates. Notably, this banking template does not support cash disbursement and is available exclusively to Charge Anywhere customers. For the entertainment and service industries, the kiosk can manage bookings for venues such as theaters, spas, and salons, with features like searchable calendars, multimedia previews, and upsell options like VIP packages or better seating.
Click for full size – Pricing plans for Honeybee Kiosk Solutions are displayed in three columns: Worker ($29.99/month), Builder ($49.99/month), and Queen Bee ($69.99/month), each featuring a list of kiosk features and a Get Started button.
The PIXI is probably the smallest self-order terminal in the world. Its footprint fits on an A4 sheet of paper. The powder-coated steel chassis uses the latest Intel® Alder Lake technology.
A digital kiosk machine, featuring a touchscreen display labeled POLYTOUCH PIXI15.6, stands prominently in the foreground. The background offers a side view, highlighting its sleek design, with Pyramid branding and the hallmark of an NRF-compliant device in the bottom right corner.
As an entry-level model, the PIXI shines with an attractive price without operators and guests having to compromise on quality. We only use components from well-known manufacturers such as Epson, Newland and Storm. The 15.6″ full HD touchscreen comes from the Pyramid faytech®, precisely recognizes up to 10 simultaneous touch gestures and has a low latency time.
PIXI Basis
is equipped with the Epson EU-M30 printer and is ideal for applications in waiting management, e.g. in the hospitality and healthcare sectors. Guests or patients select their menu or book their elective appointment at the terminal, which then issues a receipt with a call number .
PIXI Business Pack
supplements the basic model with components for completing payment transactions. These include a holder for the payment module and a powerful Newland EM20-85 scanner. Thanks to integrated NFC, the scanner also reads information stored on loyalty, membership and bonus cards. This allows guests who order at the PIXI to collect points via their loyalty card or take advantage of special offers linked to a loyalty program. Operators who want to connect the terminal wirelessly to their network will be delighted with the Wi-Fi and Bluetooth modules that are also included in the Business Pack.
PIXI Premium Pack
enables extended application scenarios. On top of the hardware of the basic version and the Business Pack, there is an 8 megapixel camera with up to 30 images per second, a controllable RGB status light and a miniature loudspeaker in combination with a voice-optimized microphone. Another feature of the Premium Pack is an audio and navigation keypad for barrier-free operation. It enables people with physical disabilities to use the device on an equal footing thanks to tactile controls, audio output and easily accessible control surfaces – all in the spirit of inclusive design.
We also offer practical accessories such as a wallmount bracket and an adapter for the payment module of your choice. On request, we can supply the kiosk with a pre-installed Microsoft Windows® 11 IoT Enterprise LTSC operating system.
Further information on the PIXI can be found on the product page.
Starbucks announced on Monday a plan to implement the coffee franchise’s first self-order kiosks in select stores across tourist-heavy areas in South Korea and Japan.
The kiosks are aimed at enhancing the customer experience by reducing wait times and streamlining the ordering process.
In South Korea, the kiosks will debut at the Starbucks Korea branch in Myeong-dong, one of Seoul’s most crowded shopping districts, visited by international tourists. Customers are expected to be able to use the machines as early as next month.
Starbucks Japan is also set to implement kiosks at around the same time. Unlike Starbucks’ traditional service model that emphasizes human connection, the technology aims to make ordering easier, while also appealing to customers who prefer minimal interaction.
Yes, there are official statements and announcements from Starbucks regarding the introduction of self-service kiosks.
Starbucks Korea officially announced that it will begin installing self-service kiosks at approximately 10 of its cafes as part of a trial program, starting with two high-traffic locations in Seoul’s Myeong-dong district. The rollout is specifically targeted at tourist and office districts, including Jeju Island, and is set to begin in late May 2025. This marks a significant shift from Starbucks’ traditional model of face-to-face customer interaction123.
A Starbucks Korea spokesperson explained the rationale:
“We’ve seen a sharp increase in international customers, especially in tourist zones, and language differences have made communication difficult. Kiosks help address this while also appealing to customers who prefer non-verbal ordering.”3
The company has confirmed that the kiosks are being introduced on a trial basis, and the move is partly in response to the growing number of foreign tourists and the associated language barriers236.
Starbucks Japan is also launching kiosks at select locations around the same time, reflecting a coordinated effort in both countries23.
This is the first time Starbucks has used self-service kiosks for ordering and serving customers, breaking from its longstanding principle of direct, personalized interaction23.
In summary, Starbucks has made official public announcements about the launch of self-service kiosks in Korea and Japan, with clear statements from company representatives and widespread media coverage confirming the initiative1236.
Starbucks has discussed and experimented with kiosk formats multiple times throughout its history, but only recently has it formally announced the rollout of self-service kiosks.
Licensed Kiosks in Supermarkets:
Starbucks has had licensed kiosks in grocery stores and supermarkets for decades. For example, in 2009, Ahold announced closures and rebranding for 43 of its licensed Starbucks kiosks in Stop & Shop and Giant supermarkets3. These were not self-service machines but rather staffed counters operating under the Starbucks brand inside larger retail environments.
Airport and Non-Traditional Locations:
Since at least 1991, Starbucks has opened licensed stores in non-traditional locations such as airports, which often operate as kiosks or small-format counters12. These are typically staffed but are designed for convenience and high-traffic areas.
Drive-Thrus and Vending Machines:
Starbucks has continually expanded convenience formats, including drive-thru locations since 1994 and, at times, has discussed or piloted Starbucks-branded vending machines for ready-to-drink products46. However, these vending machines are distinct from the concept of a full-service, order-taking Starbucks kiosk.
First-Ever Self-Service Kiosks (2025):
In May 2025, Starbucks announced it would introduce its first-ever self-service kiosks in Korea and Japan. This marks the first time the brand is using machines to serve customers directly, breaking from its tradition of exclusively staffed service counters. These kiosks allow customers to order and receive drinks without interacting with a barista9.
“Starbucks is introducing self-service kiosks in Korea and Japan, marking the first time the brand has used machines to serve customers9
EasyPay betting kiosks are self-service terminals designed to facilitate sports betting and other payment services in various venues, including casinos, sports bars, clubs, and gaming halls. Developed by EasyPay Group, a leader in self-service technology since 2010, these kiosks are recognized for their advanced features, customization options, and reliability.
Key Features and Technology
EasyPay System was set up in 2010 to meet the customers’ payment needs for various services available on the market, offering the easiest way to make payments through self-service pay-as-you-go terminals. We are proud of the success achieved by implementing the first payment terminal in Romania, in the role of agent. We assumed the status of a payment terminal manufacturer in 2012, producing the first payment terminals in Romania, while respecting the European quality standards and offering our customers a “turnkey” business with the best value for money.
Your projects will always be treated professionally, seriously, and responsibly. Efficiency is the word that describes the EasyPay System team, as proven by the recommendations of our partners. Our customers benefit from our guaranteed support because we are interested in the quality of our products.
We want to be leaders in meeting our customers’ needs, so we’ve expanded our range of products. And we won’t stop here! We continue to expand our product because we like to create and implement ideas.
Placing a sports betting terminal in your games room or bar offers customers a direct way to bet. Sports betting terminals offer customers the intimacy of betting and printing the ticket without the intervention of a staff member.
Table of Contents
Few days ago PRnewswire reported Diebold kiosks for Tillster — That initiates the “trampoline media sites” to bounce it into the airwaves. We always track Diebold (and Wincor even longer). The company has manufactured ATMs since late 2019 in the northern portion of the former Hoover Co. headquarters on Orchard Avenue NE. Diebold Nixdorf also builds a few retail products, such as self-ordering kiosks for Tillster, a digital ordering company for quick-service restaurants. The expansion will include self-checkout machines like the DN Series EASY, primarily for the grocery and general merchandise industries.
The ATM market continues to survive, and some repeatedly say it is growing (albeit single-digit CAGR and that is being optimistic).
Combined with the company’s supply chain strategy, this in-house manufacturing approach provides quality, responsiveness and full customer focus for domestic Grocery, General Merchandise, Quick Service Restaurant (QSR) and Fuel & Convenience retailers. This enhancement is a result of Diebold Nixdorf’s strategic approach to managing global supply chains and production to achieve greater control and predictability in its manufacturing processes.
And then there is Walmart. Historically NCRs biggest hardware and service customer for SCO, but for how much longer?
There is a quote from Tillster after that. Tillster is 40,000 locations worldwide (and 15 different POS supported?). 20% of their workforce is in Europe. Burger King is named as one of their customers. They are estimated to have kiosks in 50% of their restaurants and they have 4 different providers we know of. BK just announced “they plan” on remodeling 400 restaurants and how many of those in the US?
Tillster supports over 40,000 restaurant locations both in the United States and internationally, partnering with more than 100 restaurant brands. While this figure includes locations globally, the majority of Tillster’s partnered restaurants are situated in the U.S., as the company collaborates with prominent American quick-service and fast-casual chains such as Burger King, Pizza Hut, Arby’s, and Steak ‘n Shake. [See Steak and Shake kiosk video from our Bitcoin story. Pretty terrible kiosk app.] However, available sources do not provide specific data on the exact number of locations in the U.S. alone. The most accurate public figure is that Tillster supports over 40,000 restaurant locations, with a significant portion of these in the United States. See picture below of wallmount DN kiosks for Popeye’s (another Tillster client as of May 2024).
Generally, Tillster doesn’t provide a any real depth of information, it seems. Whatever they end up with we hope they are more attractive than past models they have made.
Wall-mount self-service Diebold kiosks Popeyes
Mobile Ordering Trojan Horse — From ReformingRetail 2016 — We can look at a simple example within foodservice: restaurant innovation vs grocery innovation. Olo (whom I love) started providing mobile ordering services to restaurants. In their first decade they successfully penetrated 150 restaurant brands and raised $25M. McDonald’s JUST announced its commitment to rolling out online ordering 15 years after online ordering made its debut. Another restaurant ordering service, Tillster, announced a 2.5 year effort to bring mobile ordering to Burger King. In that same 2.5 year period, Instacart, who handles mobile ordering and delivery for grocers, not restaurants, raised $265M and counts names like Costco and WholeFoods as partners.
Sounds like the ATM production lines are being phased out to us and new “US-based” proxy mechanism for avoiding rollercoaster tariffs in now in place. International manufacturing, maybe even in Paderborn, will serve all of those markets. New model for globalization…
Diebold self-order kiosks Burger King
From my AI — There is no publicly available, official photograph of the specific Tillster self-ordering kiosk unit manufactured by Diebold Nixdorf at the North Canton, Ohio facility in the search results provided. The press releases and industry news confirm that Diebold Nixdorf is producing these kiosks for Tillster and reference the modular DN Series® EASY family as a related product line, but they do not include or link to an image of the actual Tillster-branded kiosk unit1235.
A LinkedIn post discussing the announcement also includes a comment asking for a picture of the Tillster unit, but no image is provided in the post or replies4. Gee, I wonder who that was and no I haven’t seen it 🙂
Tillster’s own website describes the features and benefits of their self-ordering kiosks but does not show a photo of the Diebold-manufactured model6.
Steak and Shake taking bitcoin
In summary, while details about the manufacturing partnership and product capabilities are available, no direct image of the Diebold-manufactured Tillster kiosk is present in the provided sources.
Dave & Buster’s kiosks are designed and supplied by Diebold Nixdorf. These self-service kiosks allow customers to purchase and reload game cards, place food and beverage orders, and use a variety of payment methods. The current generation of kiosks is based on Diebold Nixdorf’s K-TWO series, which features a 32-inch touchscreen and won a Reddot Award for design in 201917.
Diebold Nixdorf provides both the hardware and software solutions for these kiosks, replacing legacy systems and streamlining the customer experience in over 140 Dave & Buster’s locations across North America345. The company acts as the primary partner, offering a single source for kiosk hardware, software, and support services45.
Historically, the original kiosk provider was Frank Mayer, but Diebold Nixdorf now manages the design, supply, and ongoing support for Dave & Buster’s kiosks17.
Diebold Nixdorf self-service kiosk displays a Whopper menu
Diebold Nixdorf is involved in supplying self-service kiosk solutions for McDonald’s. Main contact. The kiosks have been featured at McDonald’s events, such as McDonald’s Worldwide 24, and are described as making the ordering process faster and more convenient27. Diebold Nixdorf promotes its self-service kiosk technology as part of digital transformation efforts within the quick service restaurant (QSR) industry, and McDonald’s Sweden, for example, has implemented self-service order kiosks in over 100 restaurants, referencing Diebold Nixdorf’s role as a technology partner1.
However, for the specific hardware manufacturing of McDonald’s kiosks in the U.S., Diebold Nixdorf acts primarily as a solution integrator and reseller. The actual kiosk hardware for McDonald’s cash and coin kiosks in the U.S. is manufactured by Pyramid Computer, with Diebold Nixdorf selling and integrating these units3. Thus, while Diebold Nixdorf is closely associated with McDonald’s kiosk deployments—especially in software, integration, and supply—they are not always the direct manufacturer of the physical kiosks for McDonald’s, particularly in the U.S. market, where Pyramid Computer is the primary hardware suppliers.
EASY eXpress Max
Diebold Nixdorf is the second largest supplier of self-service checkout (SCO) systems globally and has been rapidly expanding its presence in the U.S. supermarket sector. According to the latest RBR Data Services study, Diebold Nixdorf’s shipments of self-checkout units increased by more than 60% in 2023, with significant growth driven by deployments in both Europe and North America126.
While Diebold Nixdorf holds a dominant 40% market share in the EMEA region, the company is actively working to expand its footprint in the North American market, including U.S. supermarkets12. The U.S. self-checkout systems market is highly competitive, with NCR Corporation, Diebold Nixdorf, and Toshiba Global Commerce Solutions identified as the main players5. Although exact U.S. supermarket market share figures for Diebold Nixdorf are not published in the available sources, the company is recognized as a key provider and is growing faster than the overall market6.
In summary:
Diebold Nixdorf is a leading provider of self-checkout solutions for U.S. supermarkets, competing closely with NCR and Toshiba.
The company is the global #2 in self-service checkout shipments and is expanding its U.S. presence, but does not currently hold the #1 position in the U.S. supermarket checkout market1256.
Diebold Nixdorf’s market share in the U.S. is substantial and growing, but specific U.S.-only penetration rates are not disclosed in the available data.
The U.S. self-checkout systems market was valued at approximately $1.9 billion in 2024 and is projected to grow at a compound annual growth rate (CAGR) of 12–14% through 2030256.
Globally, the market is expected to more than double in size from 2025 to 2030, reaching over $11 billion, with North America (and especially the U.S.) leading adoption15.
Self-checkout shipments to the Americas rose by 5% in 2023, and the U.S. remains the world’s largest self-checkout market4.
Retailer Demand: Supermarkets, convenience stores, and other retailers are expanding self-checkout offerings to address labor shortages, lower operational costs, and meet consumer demand for faster, contactless transactions257.
Consumer Preferences: A majority of shoppers now prefer self-checkout over traditional cashier lanes, and retailers are responding by installing more terminals and refreshing older hardware6.
Technological Advancements: Innovations such as AI-powered product identification, touchless and mobile payments, and loss prevention features are accelerating adoption and enabling new use cases123.
The market is highly competitive, with established players like NCR, Diebold Nixdorf, Toshiba, and Fujitsu continuing to invest in R&D and new features15.
While some major retailers (e.g., Walmart, Dollar General, Five Below) have scaled back or adjusted their self-checkout strategies due to concerns like shrinkage or customer experience, most are expanding or upgrading their systems, and the overall market trajectory remains upward4.
If you listen to press releases, or client portals like ATMmarketplace or ATMIA you come away with the sense of expanding growth due to burgeoning cash use desire. The nice thing about our AI is that while it tends to present the most optimistic judgement first, it has no problem providing the opposing point of view from less “dependent” media outlets with vested interests. I still use cash but just $10 a week to get into the golf Skins game. I lost my “billfold” a year ago.
Our take is more along these line —
Cashless Trend: The U.S. ATM manufacturing industry is facing headwinds due to the ongoing shift toward cashless payments. According to IBISWorld, the share of Americans not using cash in a typical week has risen sharply (41% in 2022, up from 24% in 2015), and younger generations are increasingly reliant on mobile banking apps. This trend is projected to continue, leading to a decline in ATM market size over the next five years7.
Market Size and Growth: While the U.S. ATM manufacturing market is still sizable—estimated at $341.7 million in 2025—growth has been sluggish, with a CAGR of just 0.4% over the past five years. The outlook is for contraction, not expansion, as cash becomes less relevant in the economy7.
Rising Costs and Fees: Consumers face rising fees at independent ATMs (about $4.73 per out-of-network withdrawal), which discourages usage and pushes people toward digital alternatives7.
Independent ATM Deployers (IADs) Under Pressure: The majority of U.S. ATMs are operated by independent deployers, not banks. These IADs are struggling with thinning margins, increased regulatory scrutiny, and a rise in ATM-related crimes. Many banks are also de-risking by cutting ties with IADs, making operations even harder8.
Social and Regulatory Headwinds: There is a “war on cash” sentiment in some circles, and ATMs—especially those run by IADs—are sometimes linked to high-risk activities, leading to additional regulatory and reputational challenges8.
RBR research has consistently reported that the number of ATMs in the United States is in gradual decline, reflecting broader shifts in consumer behavior and banking infrastructure:
U.S. ATM Count Declining: RBR’s reports show that the number of ATMs in the U.S. has been decreasing, with a notable drop of 1,000 machines from 2018 to 2019 (431,500 ATMs in 2019)4. The primary reasons cited are bank branch closures, consolidation among non-bank deployers, and the growing adoption of digital and cashless payments24.
Temporary Upticks: There have been brief periods of growth, such as a 3,000 machine increase in 2021, largely driven by independent ATM deployers (IADs) restarting or installing machines post-pandemic. However, this was an exception, and the overall trend remains downward5.
Long-Term Forecast: RBR forecasts that the global ATM base will continue to shrink through at least 2028, with the U.S. following this trend due to ongoing branch closures and increased use of digital payments135. By 2027, the worldwide ATM base is expected to fall below 3 million units for the first time since 20135.
Drivers of Decline: In the U.S., the decline is attributed to both the closure of physical bank branches and retailers choosing to remove ATMs rather than upgrade them to newer standards like EMV. The shift toward digital banking and payments is accelerating this reduction245.
Summary:
RBR research concludes that the U.S. ATM market is experiencing a slow but steady decline in installed machines, with only occasional short-term increases. The long-term outlook is for continued contraction as digital and cashless payment methods become more prevalent and banks rationalize their ATM fleets for efficiency
Any doubts about cryptocurrency’s future as both a payment method and a financial asset were laid to rest at last week’s record-setting Bitcoin 2025 conference in Las Vegas.
Elliot Maras has written extensively about the self-service space for over 30 years. Kiosks, Vending, Bitcoin and more
What’s less certain is crypto ATMs’ role in this promising crypto future.
Crypto ATMs, which allow users to buy crypto with fiat currency, have fallen victim to their own success in making crypto available to consumers since bitcoin emerged in 2009. In the early years, crypto ATMs played an important role making crypto available to a less bitcoin savvy public and expanded rapidly across the retail landscape. The number of crypto ATM installations jumped from six in 2013 to 39,539 in 2022, according to coinatmradar.com, a website that tracks crypto ATMs.
Consumers have since become more comfortable doing transactions on crypto exchanges via laptops, I-pads and phones, which are less expensive and more convenient than crypto ATMs. On July 1, 2023, the number of crypto ATMs took a hit of 4,080 before recovering in April of 2024 and has since hovered under the 39,000 mark.
[Editors Note: interesting to see Steak and Shake accepting bitcoin — see video]
“That initial phase is over,” Mark Mason, international publisher of Bitcoin Magazine, owned by BTC Inc., which produced Bitcoin 2025, told KioskIndustry.org on the Venetian Expo trade show floor. “There are much easier ways for people to access bitcoin.” Mason observed that mainstream adoption of crypto has progressed significantly in recent years and the industry is currently in its corporate adoption phase.
“If it’s a seasoned investor, they’re probably not going to do it (use an ATM) because it’s expensive,” said Lorenzo Abbatiello, owner of Miami, Florida based Lorenzo Tax, an expo exhibitor offering tax planning services for crypto businesses.
Ryan Rudden, owner of Mount Airy, Maryland-based Hodl Bitcoin ATMs, which operates 65 crypto ATMs in Maryland, Virginia, South Carolina, and Washington, D.C., agreed that crypto ATMs’ fast growth phase has subsided. His machines’ average monthly location sales peaked at around $30,000 in 2021 and have since slipped to around $10,000.
Rudden no longer retains as many repeat customers since they are aware they can more readily and more economically use an exchange on their desktop, laptop or mobile phone. Another reason is that during COVID, people were getting payments from the government and were looking for ways to spend their money. Still another reason crypto ATM installations have slowed is crypto ATM market saturation.
“They’re in virtually every gas station,” Rudden said. “The barriers to entry are getting higher and higher.”
Rudden, formerly a CPA, launched his bitcoin ATM business in 2018, serving mostly fuel stations on a revenue share basis. He attended Bitcoin 2025 to network with other crypto ATM operators about his newly introduced bitcoin ATM software business, BTMIQ.
Crypto ATMs are currently constrained by two key factors, according to Zack Shapiro, head of policy at the Bitcoin Policy Institute:
High pricing. U.S. crypto ATM operators typically mark up the exchange rate by 5% to 23%, sometimes more, and may tack on flat fees on top. By contrast, a customer using Coinbase’s basic “Advanced Trade” interface pays roughly 0.60% maker/1.20% taker at the highest tier and as little as 0.00%/0.05% at volume.
The fee gap can easily exceed 10-to-one.
Cumbersome know-your-customer/anti-money-laundering (KYC/AML) requirements. Since ATMs are classified as money transmitters under FinCEN’s 2019 virtual-currency guidance, operators must register as Money Services Businesses and perform Bank Secrecy Act KYC. In practice, that usually means scanning a driver’s license or passport at the machine, plus downloading the operator’s mobile app in advance or completing selfie/biometric checks on site. Sometimes there are lower KYC thresholds for smaller withdrawals or deposits, but those hurdles erase much of the “walk-up convenience” that initially made ATMs popular.
In addition to these constraints, Rudden also believes crypto ATMs are facing serious regulatory challenges and has taken it upon himself to provide input to state lawmakers on proposed legislation. The need for political action was echoed during Vice President J.D. Vance’s keynote Bitcoin 2025 presentation.
“Our politicians are going to need your pressure,” Vance told his listeners. “What happens in the world of politics, what happens in the world of bureaucracy, it will affect even the most transformational and valuable technology if we don’t make the right decisions. The first thing I ask you is to take the momentum of your political involvement in 2024 and carry it forward in 2026 and beyond. Don’t ignore politics because I guarantee you my friends, politics is not going to ignore this community. Not now and not in the future.”
While Rudden would prefer to see the crypto ATM industry self-regulate, he recognizes that state and federal governments are proposing laws that could destroy his business. At the state level, he has met with Maryland lawmakers to make its proposed regulations more compatible with operator needs while at the same time addressing what he considers the very important issue of bitcoin scams. He recognizes that much of the proposed legislation is designed to protect people from scammers who lure them into depositing money in crypto ATMs.
The Maryland legislation was originally modeled on California’s law, which mandates what Rudden considers overly restrictive limits on the amount of crypto users can purchase in a single day and the transaction fees ATMs can charge. Maryland lawmakers moderated these restrictions.
Rudden also gave Maryland lawmakers input on a mandatory anti-scam warning to ensure that the warning is visible to the user, as well as a warning against using a QR code someone has instructed them to use to buy crypto from the machine, and not to allow someone on the phone to instruct them how to use the machine. “That’s a scam,” he said.
The bill has passed the Maryland legislature and is currently awaiting the governor’s signature.
One problem Rudden encountered was that crypto ATM operators were not united on some of the law’s requirements. One operator, for example, wanted a requirement that the crypto ATM owner/operator could not also be the crypto ATM compliance officer.
“The owner/operator or CEO cannot also be the compliance officer,” he said, a requirement that is not economically feasible for smaller operating companies such as his.
This requirement isn’t necessary, Rudden said, because under the Bank Secrecy Act, which authorizes the Department of the Treasury to impose reporting requirements on financial institutions and other businesses to detect and prevent money laundering, requires an annual review for compliance officers by an independent auditor. “And that’s how you achieve your independence.”
Ultimately, Maryland lawmakers didn’t include that requirement, but the language did make it into an amendment proposed by Illinois Senator Richard Durbin, who has been active in federal crypto ATM legislation. Durbin recently proposed an amendment to the bipartisan GENIUS Act, which establishes a regulatory framework for stablecoins, which are designed to provide a more stable value by tying their value to specific assets that make them suitable for everyday transactions.
Rudden supports the proposed Durbin amendment’s goal – to protect users from crypto ATM scams – but not some of its requirements.
One Durbin stipulation Rudden does favor requires the crypto ATM operator to call and check with the customer before processing a transaction of $500 or more. “I do that right now,” Rudden said. “That’s a great regulation.”
On the other hand, another stipulation requires the operator to provide the customer a receipt that includes the transaction’s blockchain hash. “We have a conflict now,” Rudden said. “If I need to call the customer before the transaction, there won’t be any blockchain hash because the blockchain hash is generated when we sell the bitcoin to you.”
Another troubling part of the Durbin amendment entitles users who have been scammed to be fully compensated as long as they contact the crypto ATM operator within 30 days of their transaction.
“A full refund in the event of a scam is nothing more than mitigating an operator must take the position of a scam victim,” Rudden said. “That’s not going to stop scams.” In addition, people can game the system; buy crypto at the machine, then claim they were scammed and get their money back.
“It’s easy to see that these are very aggressive measures that in the end will blow up on our face,” Rudden said. He thinks the solution is to have lawmakers and operators meet to discuss workable solutions.
Durbin has claimed scammers contact elderly Americans, and using threats, intimidation and fabricated stories, coerce them into depositing money into the criminals’ crypto wallets via crypto ATMs. According to Durbin’s website, the amount consumers reported losing in this form of fraud increased nearly tenfold between 2020 and 2023 — from $12 million to $114 million, citing Federal Trade Commission data. In addition, in 2023 the FBI’s Internet Crime Complaint Center received nearly 2,700 crypto ATM fraud complaints from individuals aged 60 and older — more than all other age groups combined.
“They allow you to trade in cash for cryptocurrency, but they also are a frequent tool of scammers and fraudsters who prey on Americans, especially senior citizens,” Durbin stated in a recent press release announcing his amendment.
“States such as Nebraska, Arizona, and Connecticut have passed legislation to crack down on these scams,” Durbin said. “It’s time for Congress to do the same. The result of the so-called GENIUS Act is a dramatic increase in crypto activity. That means dramatic exposure to fraud. Let’s make sure this amendment, which I’m going to offer to the GENIUS Act, is adopted to protect innocent victims.”
The status of the Durbin amendment was uncertain at the time of this report. The GENIUS Act, passed by the Senate and awaiting Congressional approval, will enhance stablecoins as a payment system for Americans. President Trump, according to Vice President Vance, intends to sign the bill.
Meanwhile, the crypto industry continues to grow with the support of a more crypto friendly government under President Trump.
“You will never see this administration trying to handicap your community or diminish the impact it’s had on the economy,” Vance said during his presentation. “Instead, we reject the Biden administration’s legacy of death by a thousand enforcement actions. We reject regulators.”
“After four years of mistreatment and outright hostility led by Democrat regulators, lawmakers in this country have a choice,” Vance said. “Will we lead our nation into a future of financial sovereignty of innovation and prosperity, or will we let unelected bureaucrats and foreign competitors write the rules for us? And I’m here today to say, loud and clear, with President Trump, crypto finally has a champion and an ally in the White House.”
Vance further stated that Operation Chokepoint 2.0 – an Obama initiated supervisory action against banks that provided services to crypto businesses, gun manufacturers, payday loan companies and other businesses disfavored by the Obama Administration – has been terminated.
“To put it simply, Operation Chokepoint 2.0 is dead and it’s not coming back under the Trump Administration,” Vance said. “We reject the Biden administration’s legacy of death by a thousand enforcement actions.”
Challenges still remain, however, in undoing the prior administrations’ damage, according to a conference panel during Bitcoin 2025.
Caitlin Long, founder and CEO, Custodia Bank, which focuses on digital asset payment and custody solutions, said Vance overstated his case when he said Operation Chokepoint 2.0 is dead. The Federal Reserve has rescinded some but not all of its guidance impacting the crypto industry, she said. She tweeted this to Vance following his talk and encouraged her listeners to do the same.
These restrictive actions, Long said, were controlled by Massachusetts Senator Elizabeth Warren, who has been vocal about the national security threat posed by not properly regulating cryptocurrencies. Warren has publicly stated that without proper anti-money laundering regulations, bad actors are using crypto to evade U.S. sanctions, and that those actors are making hundreds of millions of dollars annually by acting as middlemen in the growing crypto ecosystem.
“The Fed is supposedly an independent agency, but I’m told by a lot of people that a number of career staff in D.C. were talking to Senator Warren all the time,” Long said.
Session moderator Seth Hertlein, head of policy at Ledger, a crypto wallet provider, noted that the recently introduced Digital Asset Market Clarity Act is designed to establish a regulatory framework for digital assets. The bill was introduced by Arkansas Congressman James French Hill, a Republican who is chairman of the House Committee On Financial Services, and has the support of five Republican co-sponsors and three Democrats..
“Our bill brings long-overdue clarity to the digital asset ecosystem, prioritizes consumer protection and American innovation, and builds off our work in the 118th Congress,” French said in a press release announcing the bill. “I look forward to delivering our bill to President Trump’s desk and securing America’s position as the global leader in digital assets.”
As crypto innovation and adoption increase, regulatory initiatives are bound to follow suit.
“I think we are in a new regulatory era not because of the Trump administration, but we’re still in a new regulatory era where crypto and bitcoin exist,” said conference panelist Zack Shapiro, head of policy at the Bitcoin Policy Institute. “The rules didn’t anticipate this type of technology to exist…How are we going to deal with this particular moment?”
The laws assume that if you transfer money electronically there will be an intermediary institution that is regulated as a money service business or money transmitter, Shapiro said. “And now it is possible to transfer money electronically with bitcoin, with stablecoins, without such an intermediary. There is no intermediary. And the question is, ‘What are the laws and regulations going to do about it?’”
Under the GENIUS Act, introduced by Senator Bill Hagerty, a Tennessee Republican, only permitted issuers can issue a payment stablecoin for use by U.S. persons, according to congress.gov. Permitted issuers must be a subsidiary of an insured depository institution, a federal-qualified nonbank payment stablecoin issuer or a state-qualified payment stablecoin issuer. Permitted issuers must be regulated by the appropriate federal or state regulator. Permitted issuers may choose federal or state regulation; however, state regulation is limited to those with a stablecoin issuance of $10 billion or less.
Photos
The outlook for Bitcoin ATMs and broader crypto ATMs is highly optimistic, with forecasts pointing to rapid global expansion, technological innovation, and deeper integration into both financial and everyday consumer landscapes.
Explosive Market Growth
The global crypto ATM market is experiencing exponential growth. Estimates project the market will surge from around $232 million in 2024 to as high as $7.6 billion by 2032, reflecting a compound annual growth rate (CAGR) of over 54%1. Other analyses are even more bullish, projecting the market could reach over $16.85 billion by 20334 or even $452 billion by 2037, with annual growth rates exceeding 55%24.
In the United States alone, the market is expected to climb from $181.8 million in 2025 to nearly $4 billion by 2033, at a CAGR of 47.1%6.
Drivers of Adoption and Expansion
Increasing Accessibility: The number of crypto ATMs has grown from just a handful in 2013 to nearly 38,000 worldwide by early 2025, with the majority located in the U.S.15. Installations continue at a rate of 10–20 new machines per day in the U.S., making crypto more accessible and familiar to the public5.
Bridging Digital and Physical Worlds: Crypto ATMs simplify the process of buying and selling digital assets, providing a tangible and user-friendly interface, which is especially important for those less comfortable with online exchanges35.
Financial Inclusion: These machines offer essential services to the unbanked and underbanked, enabling access to digital assets without requiring a traditional bank account57.
Regulatory Clarity: Governments are increasingly establishing regulations for crypto ATMs, particularly around anti-money laundering (AML) and know-your-customer (KYC) compliance, which is helping to build trust and legitimacy146.
Technological and Service Innovations
Multi-Currency Support: There is a growing trend toward ATMs that support multiple cryptocurrencies, not just Bitcoin, making them more versatile and attractive to users24.
Enhanced Security: Future machines are expected to feature advanced security measures, including biometric verification, to protect users and transactions3.
Expanded Services: Beyond simple buy/sell functions, crypto ATMs are beginning to offer bill payments, remittances, and portfolio management, further embedding them in everyday financial activity4.
Regional Trends
North America: Continues to lead in both adoption and infrastructure, with the U.S. dominating global installations57.
Europe and Asia-Pacific: These regions are seeing rapid growth, driven by increasing crypto awareness, favorable regulations, and technological investment7.
Emerging Markets: Latin America, the Middle East, and Africa are leveraging crypto ATMs for financial inclusion and as a hedge against economic instability7.
Regulatory Uncertainty: While regulatory frameworks are improving, ongoing changes could impact deployment and usage in some regions46.
Competition from Digital Platforms: As mainstream crypto exchanges and fintech apps become more user-friendly, ATMs will need to continue innovating to maintain their relevance.
Operational Costs: The cost of hardware, maintenance, and compliance may affect profitability and the pace of expansion in less developed markets.
| Aspect | Current Status (2024–2025) | 2032–2037 Outlook |
|---|---|---|
| Global Market Size | $232M–$2.13B12 | $7.6B–$452B124 |
| U.S. Market Size | $181.8M6 | ~$4B (by 2033)6 |
| CAGR | 47%–57%1246 | Sustained high growth |
| Installed Machines | ~38,000 worldwide15 | Rapidly increasing, especially in emerging markets |
| Key Growth Drivers | Accessibility, inclusion, regulation, tech innovation134567 | Broader services, security, multi-currency support234 |
Bitcoin ATMs and crypto ATMs are set for robust growth over the next decade, driven by increasing crypto adoption, regulatory clarity, and their unique role in bridging digital assets with the physical world. They are expected to become more widespread, technologically advanced, and integral to both mainstream finance and financial inclusion efforts globally134567.
From SportsBettingDime — Intralot, a key player in the sports betting market, is set to exit the Type-C sports betting sector in Ohio, which will result in a significant reduction in available kiosks for bettors.
Ohio has always been a bit of mudhole when it comes to sports betting and it seems mismanagement and bad strategy played into the deal.
One bright spot are VLTs (video lottery terminals. Excerpt:
VLT by IGT
With sports betting kiosks never reaching expectations, Ohio bar, grocery, and restaurant owners are looking to a new form of gaming. Video lottery terminals (VLTs), electronic slot machines that are currently live but illegal in Ohio, could offer a potential lifeline for small business owners in the state, Herf said.
The machines are currently illegal in Ohio, but nearly 40,000 are currently located in gaming parlors throughout the state. Several supporters of the gaming machines testified during the third hearing of Manning’s iGaming bill last week, asking the lawmaker to include legalized VLTs in his legislation and allow them to be placed in state establishments.
“I think the VLTs will work. It’s a totally different game than sports betting. You can mindlessly place a $2 bet, potentially win $100. They will work better. There are many legislators in the state that want to find a way to leverage gaming, but also help people in their districts. Unless you live in a district with a casino or racino, you’re not seeing these revenues. Every district has a bar, a bowling center, a truck stop, a convenience store where these could be. I think they want to help these types of business owners,” Herf said.
Westmeyer agreed, noting that UBETOhio has strong connections with its partners, who have all expressed strong interest in offering VLTs.
With Intralot (operating as Sports Bet Ohio) shutting down its betting kiosks in Ohio by June 22, 2025, the state’s sports betting kiosk market will be reduced dramatically. Intralot is the largest vendor in this segment and currently operates 656 of the 704 active kiosk locations, which accounts for about 93% of the total market41. Once Intralot withdraws, nearly all of Ohio’s Type-C sports betting kiosks will go offline.
After Intralot’s exit, only a few locations will remain operational, specifically those run by UBETOhio. According to UBETOhio’s CEO, the company will continue to operate its kiosks at 48 locations across the state. No other major kiosk operators are expected to remain active after Intralot’s departure, as BetSkyBox exited the market in July 20244.
Kiosk Shutdown:
Impact on Locations:
Regulatory Context:
Future of Sports Betting in Ohio:
The exit of Intralot from the Type-C sports betting market in Ohio marks a significant shift, with many kiosks going offline. This change could have lasting effects on the state’s sports betting landscape, prompting discussions about regulatory responses and future betting options.
Read full article From SportsBettingDime
Customers and prospects always have a set of questions they want answers to before they purchase kiosks, especially in event venues that involve ticketing. How easy, how fast and definitely, how much!
The Olea Kiosks article talks about the questions Olea sees for businesses considering the purchase of self-service kiosks for entertainment venues. Good to understand the various aspects of kiosk deployment, including design, functionality, and customer experience.
Six Questions:
Understanding Kiosk Types:
Customization Options:
User Experience:
Integration with Existing Systems:
Technology Considerations:
Maintenance and Support:
Cost Factors:
Regulatory Compliance:
Marketing and Promotion:
Future Trends:
Investing in self-service kiosks for entertainment venues can significantly enhance operational efficiency and customer satisfaction. By understanding the various factors involved in selecting and implementing kiosks, businesses can make informed decisions that align with their goals and improve the overall guest experience. The article serves as a comprehensive guide for organizations looking to navigate the complexities of kiosk deployment effectively.
See at the InfoComm – make appointment — Digital Signage Software StudioDX — Acquire Digital is set to turn heads at InfoComm 2025 with the official launch of StudioDX, its new flagship media server and CMS platform. Designed for high-resolution digital signage environments, StudioDX delivers unmatched control, visual precision, and playback performance.
The platform will be showcased live at Booth #3489, where AV professionals can get hands-on with a digital signage solution, built to handle media-server quality playout, without the headache or cost.
“We built StudioDX for the AV operators and environments where failure is not an option,” said Neil Farr, Managing Director, Acquire Digital. “Whether it’s an airport, a stadium, or a spectacular attraction with architectural LED, StudioDX delivers pixel-accurate playback with an interface simple enough to scale fast, and smart enough to handle the complex demands of a more advanced package.”
StudioDX is purpose-built to manage massive, multi-zone digital displays with pinpoint accuracy and zero latency. It combines advanced video playback, live content control, and integrated advertising tools in one flexible platform.
Key features include:
Pixel-perfect screen mapping for complex LED installations
Live and scheduled content blending with full 3D-rendered previews
Fail-safe “hot” backup players to ensure 100% uptime
Triggered playback functions for immersive, event-based experiences
Drag-and-drop CMS editor for fast content deployment
Integrated programmatic ad support to maximize screen revenue
Ultra-low latency for real-time responsiveness and smooth transitions
Installs onto industry-standard hardware to reduce cost and enhance support
StudioDX isn’t just powerful. It’s reliable, secure, and built to support AV environments where every second counts. Unlike cloud-only signage systems, StudioDX runs on-premise for maximum uptime and data security. With plug-in-based architecture and broad media support, it fits right into complex AV ecosystems without compromise.
Visit the Acquire Digital team at InfoComm 2025 to: Explore StudioDX with a real-time demo
Get hands-on with the playlist editor and mapping tools Discover how it simplifies even the most demanding digital signage setups Connect with our team for partnership opportunities or technical deep dives If you manage large-scale digital signage infrastructure, or need mission-critical playback that never misses a beat, StudioDX is built for you.
💬 Let’s Talk Visit us within the Kiosk Manufacturer Association booth at Booth #3489, or book a private demo by filling in the form below.
Elliot Maras in a doctored photo has been writing for 30+ years on vending, kiosks and payment.
One key takeaway from Bitcoin 2025 in Las Vegas last week was promising signs of retail acceptance of cryptocurrency as a method of payment, a development that bodes well for crypto acceptance in self-service kiosks. The growth of crypto payment acceptance jibes with the ongoing expansion of retail self-service as consumers become more comfortable with unattended, cashless payments.
Both of these dual trends played into Steak ‘n Shake’s introduction at the show of its self-order kiosk that accepts bitcoin along with other payment methods. While attendees lined up at the Steak ‘n Shake booth on the trade show floor to order sandwiches, the introduction was cited during Bitcoin 2025 education sessions as the first nationwide restaurant chain to accept Bitcoin payment.
[Editors Note: interesting to see Steak and Shake accepting bitcoin — see video]
“Our experience so far with bitcoin is that it has been faster than credit cards, and when customers choose to pay in bitcoin instead of credit cards, we are saving about 50% in our processing fees,” Dan Edwards, Steak ‘n Shake’s chief operations officer, said during a presentation at Bitcoin 2025.
[Note — 50% is nice but UPI in India or Pix in Brazil save 100%. See Reforming Retail]
Edwards said the company began accepting bitcoin in all locations where permitted by law at all stores on May 16, including the U.S., France, Monaco and Spain. The company has also added Bitcoin to its logo on its website.
“This means that bitcoin is a win for the customer, it’s a win for us as the merchant and it’s a win for you in the bitcoin community,” Edwards said. “There’s no question we have seen an upsurge in our business.”
Since the day of the launch, Edwards said there has been a sustained spike in customer guest counts thanks to Bitcoin.
“Accepting bitcoin just allows us to meet our customers where our customers are,” he said. “We understand that allowing customers to pay with bitcoin alongside cash and credit cards puts bitcoin on par with those other globally accepted payment methods.
“We believe we have enhanced the utility of bitcoin,” he said, adding that the company is also allowing franchisees to pay for their franchise fees in bitcoin.
According to veteran observers, Steak ‘n Shake’s announcement marks a significant achievement for both attended and unattended retail crypto acceptance. The evolution can be traced to Bitcoin’s early years.
The payment industry recognized the benefits of crypto in self-service equipment shortly after Bitcoin emerged in 2009, when cashless payments were making inroads on the self-service landscape.
In 2012, Upstate Networks introduced a software solution that enabled bitcoin use in a vending machine, as reported by vendingmarketwatch.com. The Utica, New York-based company manufactures hardware and software to interface vending machines with PCs. Some tech-savvy vending operators invested in the solution, but the industry’s focus then was on credit and debit card acceptance. [Ref: Vending market watch link]
[Note — Upstate sued several kiosk companies in 2004. Patent 5822215. Several settled including AT&T and remember Moonrise? We have complete writeup in kiosk history 2004]
Fast forward to 2016, LibertyX, a provider of cash-to-bitcoin kiosk software, introduced an over-the-counter bitcoin cashier platform allowing users to purchase bitcoin at retail checkout counters. NCR Corp., the retail point-of-sale equipment provider, acquired LibertyX, in 2022 to enable crypto acceptance for retailers, restaurants and banks.
The adoption of crypto acceptance in self-service, however, was hamstrung by the complications of redeeming the value of a fluctuating electronic currency for fiat currency. Not to mention lengthy transaction times compared to other forms of payment.
In 2021, Cantaloupe Inc., a provider of digital payments for self-service equipment, announced a partnership with Bakkt Holdings LLC to enable users to pay using the digital assets in the Bakkt payment app, including bitcoin. The solution, however, did not come to market.
“As far as crypto, we worked to integrate it but we never took it to market,” Elyssa Steiner, Cantaloupe’s chief marketing officer, told KioskIndustry.org in a recent email interview. “I just think crypto fluctuates a lot and it’s hard to manage the value when purchases are made, money transferring, etc.
“It’s a payment type that may take off eventually, but I think the biggest challenge is we haven’t as an industry or even in the payments world found an easy way to make it completely frictionless to accept,” Steiner said. “Similar maybe to like 10 years ago when contactless was just so hard to get people to attempt to use their mobile wallets, and now, look at society.”
Nonetheless, payment innovation continued.
PayRange Inc., a payments services provider to the self-service equipment trade, introduced crypto acceptance to its prepaid payment app in 2023. The app allows crypto users to load crypto onto the prepaid app instead of paying for purchases directly with crypto. The solution is available for laundry machines, vending machines, amusement machines, car washes and other self-serve machines.
“It is a way for somebody to utilize the cryptocurrency they hold in a transactional nature through unattended retail,” Matt Birchard, director of marketing at PayRange, told KioskIndustry.org in a recent phone interview. “The user can use Bitcoin to add funds to their PayRange wallet, and then they have a balance that they can spend on any PayRange-enabled machine. At the time of purchase, at a machine, they’re not using cryptocurrency per se, they’re just using their prepaid PayRange balance.
“That’s the same as it works if they add balance to their account with ACH in their checking account or credit or debit card, Apple Pay, Google Pay; there’s a lot of ways to get funds into the PayRange app.”
PayRange does not disclose the number of its crypto users or the amount of crypto purchases. However, Paresh Patel, company founder and CEO, said activity has increased since crypto acceptance was introduced.
“It’s not our most popular payment source, but you’d be surprised how many people load our wallet through cryptocurrency today, because people just have that, and so we have that as an option as well,” Patel said during a presentation at the recent NAMA show in Las Vegas.
Tech innovation has since delivered new ways to improve retail adoption of crypto that are destined to impact unattended retail – innovations, such as faster blockchain transaction networks, stablecoins, which are designed to reduce crypto volatility, and “bitcoin treasuries” that allow businesses to allocate a portion of their revenues to bitcoin.
Much attention at Bitcoin 2025 focused on Lightning Network, which supports the Steak ‘n Shake bitcoin payments. Lightning Network, according to the company’s website, enables blockchain payment transactions in milliseconds. By transacting and settling transactions off-blockchain, the Lightning Network also enables low transaction fees, which allows for emerging use cases such as instant micropayments.
“Bitcoin payments act faster than credit card processing,” said Jeff Gopehring, vice president of technology services at Steak ‘n Shake. “They’re also cheaper.”
“Having that (Lightning Network) on top of bitcoin I feel is almost like the tipping off point of ‘we’re here,’” said Bobby Shell, vice president of marketing at Voltage, which provides Lightning Network infrastructure, during a Bitcoin 2025 panel session on retail crypto tools.
Panelist Lyle Pratt, CEO of Vida Global Inc., a provider of AI voice solutions, pointed out that the Lightning Network can also transact in multiple currencies.
Panelist Stephen Cole, CEO of Orquestra, a crypto solutions provider, pointed out that “bitcoin treasuries” enable even small businesses to allocate a portion of their revenues to bitcoin automatically. This capability allows for a company to accumulate bitcoin on an ongoing basis and could motivate more businesses to accept bitcoin.
“You as the business owner can select whatever percentage of exposure (to bitcoin) is right for you,” Cole said. “Whatever percentage that is will be automatically converted behind the scenes and customers don’t have to do anything differently.
“Bitcoin eventually absolutely needs payments,” Cole continued. “Right now I would observe a lot of merchants over the years would adopt bitcoin at the point of sale because they see it as a better savings tactic…I think the whole ecosystem is doing a fantastic job of kind of leveling up all the products, making them usable so you no longer need to be tech savvy in order to be successful with bitcoin as a merchant.”
The federal government, meanwhile, is moving forward on creating a regulatory structure for stablecoins under the GENIUS Act, thereby supporting stablecoins as a payment system for Americans. The Senate passed the act and is awaiting Congressional approval.
JD Vance at Bitcoin 2025
In his Bitcoin 2025 presentation, Vice President J.D. Vance said President Trump supports the GENIUS Act. “In fact we view them (stablecoins) as a force multiplier of our economic might,” Vance said.
Cole of Orquestra compared the current state of crypto payments to the early Internet days.
“I think an interesting parallel is the early days of the Internet,” he said. Those who wrote off the Internet as a “computer thing” were disproven.
“If you (as a merchant) were early to embrace the Internet and do online marketing and SEO, then you had this incredible leg up on all of the competition,” Cole said “I think bitcoin has this similar trend of adoption where there will be early adopters who take a calculated bet, investing into it, whether it’s accepting it as payment or allocating to it in their treasury, and they will just get this incredible leg up on all the competitors. Competition will drive its adoption.”
“Crypto adoption is no longer an option of ‘if’ but when,’” agreed Ali Tager, vice president of communications at the National Cryptocurrency Association, in a KioskIndustry.org interview at Bitcoin 2025.
[Side Note — Coinbase makes big announcement at Bitcoin 2025 that they are major sponsor of America250 4th of July event]
Some observers interviewed at Bitcoin 2025 said the adoption will be gradual rather than sudden.
“Bitcoiners are not very energized to spending (bitcoin), so there isn’t a market incentive to accept it,” said exhibitor Garrett Glass, a customer support specialist at Blockstream, a blockchain technology provider. “ He further noted there are tax consequences to spending crypto.
“The network and support system needs to evolve a little more,” said exhibitor Scot Johnson, president and CEO of Digital Shovel, a bitcoin mining company that introduced a desktop mining solution at the show. “You can’t buy a coffee with something that takes 20 minutes to transact.”
Crypto’s user anonymity also presents a challenge for retailers who want to collect customer data, said Rob Chilcoat, president and co-owner of Unattended Card Payments Inc., in a recent KioskIndustry.org phone interview.
“A lot of credit card and point-of-sales systems have a huge amount of data-driven AI tools behind them,” Chilcoat said. “They (retailers) have all sorts of AI tools now that apply customer profiles to, like, ‘Rob likes Bud Light and he comes at this time of the day,’ and they’re able to understand all of that based on my purchase habits and my credit card history, whereas with bitcoin they’re not able to make those assumptions about their customers to tailor their products at certain times to maximize their profit. Implementing a loyalty program is always an option for merchants who want to accept Bitcoin and or alternative payment methods while still being able to collect valuable data regarding their customer’s purchasing habits.”
“For anything in self-service to be successful, it must be intuitive and easy to use, and accept all forms of payment.”
Exhibitor Jahmarley Henry, vice president of business development for Toeshee, a provider of blockchain services, said more customer education is needed for retail adoption to reach its potential. He thinks the industry could be doing more in this area.
“It takes some education and some time to take over from fiat currency,” Henry said. “I think it will happen.”
From Kevin Medina, “At Mojave Technologies, we aim to stay on track and ahead of evolving trends in the payments space. We see the rise of BNPL, SoftPOS, and other rapidly advancing payment method innovations gaining traction. It’s clear that embedded and unattended systems must support more than just credit and cash; they should accommodate a wide range of tender types for the consumer’s benefit.”
Table of Contents
The kiosk market in Latin America is highly active and experiencing robust growth. In 2024, the self-service kiosk market in the region generated USD 3.18 billion in revenue. This market is forecast to grow at a compound annual growth rate (CAGR) of 11.4% from 2025 to 2030, reaching nearly USD 5.92 billion by 2030. Hardware remains the largest revenue segment, but services are projected to be the fastest-growing segment during this period1.
The bank kiosk segment is particularly dynamic, with revenues of USD 2.02 billion in 2023 and an expected CAGR of 15.8% through 2030, reaching USD 5.66 billion. Hardware dominates this sector, but software is the fastest-growing component, reflecting increasing adoption of advanced digital banking services4.
Note: we are NOT big fans of Grandview Research.
While Latin America’s kiosk market is smaller than those of North America, Europe, or Asia-Pacific, its growth rate is among the highest globally. Key drivers include economic growth, urbanization, rising middle-class incomes, and government incentives for digital transformation. Brazil and Mexico are leading contributors, with significant adoption in retail, banking, telecom, and government services63.
In summary, the kiosk market in Latin America is vibrant, with strong double-digit growth rates, expanding applications across industries, and increasing investment from both local and international players146.
While many global kiosk manufacturers operate in Latin America, the regional market is dominated by both international and local players, particularly in the banking and retail sectors. Data marts typically pull in ATM and banking companies so they are always over represented in “kiosk market”. Strip away the ATMs, SCOs and banks and you get an entirely different list. SITA does airline kiosks in Mexico for example. According to the biased Grandview outlook, the key global kiosk companies active in Latin America include:
These companies provide a range of hardware and software solutions for self-service kiosks, especially in banking, payments, and retail environments. AKA as bank ATMs and supermarket SCOs…
Additionally, there are specialized kiosk software providers with significant presence in South America, such as:
These firms focus on the software powering digital kiosks and interactive displays.
The digital signage and AV integration landscape in Latin America is shaped by both global electronics giants and strong regional integrators.
:
:
:
(Mexico)
(Costa Rica)
(Colombia)
(Chile, with presence in Peru, Brazil, and Colombia)3
These integrators are recognized for their expertise in AV solutions, automation, and digital signage deployments across sectors like retail, transportation, and corporate environments.
Latin America’s payment landscape is rapidly evolving, with a mix of fintech startups, established payment processors, and digital banks leading innovation.
:
(cross-border and local payments, supports 100+ methods)71112
(multi-currency, recurring payments)7
(global reach, strong LATAM presence)7
(cross-border, 300+ local payment methods)7
(Mexico, e-commerce and POS)7
(Peru, online payments)7
(international payments, freelancers, businesses)7
:
(Brazil, instant payments)10
(Colombia, digital wallet)10
(Argentina, digital wallet)10
(Costa Rica, mobile payments)10
(Chile, digital wallet)10
:
(Mexico, corporate spend management)6
(Colombia/Brazil, Buy Now Pay Later)6
(Mexico, SME finance and payments)6
(Mexico, crypto trading and payments)6
(Brazil, secured lending and digital finance)11
(Brazil, payment and digital banking platform)11
| Segment | Major Companies/Integrators |
|---|---|
| Kiosk Manufacturers | NCR Voyix, Diebold Nixdorf, Oki Electric, Euronet, Brink’s, Hitachi, Fiserv, Nautilus Hyosung, Azkoyen |
| Kiosk Software | OptiSigns, viewneo, Kitcast, Rise Vision, TelemetryTV, FrontFace, eyefactive AppSuite |
| AV/Digital Signage | Panasonic, LG Display, Samsung, Sony, Sharp, Scala, Cisco, Stratacache, Grupo Niza, Digitech, Videocorp |
| Payment Companies | EBANX, PayU LATAM, Mercado Pago, PagSeguro, Adyen, dLocal, Openpay, Culqi, Payoneer, Nubank, Pix, Nequi |
| Fintech Startups | Clara, Addi, Konfio, Bitso, Creditas, Dock |
This list covers the most recognized and active companies in Latin and South America across kiosks, AV/digital signage, and payments, reflecting both international leaders and influential regional players134567101112.
From Hospitality Tech — sponsored content by Bite — The hospitality industry is rapidly adopting self-service technologies to improve operations and enhance the guest experience. The Hospitality Tech article highlights how kiosks are a key player in this shift, offering significant revenue generation and operational efficiency benefits.
Key Advantages for Hospitality Businesses:
Specific Applications in Hospitality:
Considerations for Implementation:
Conclusion:
Self-service kiosks are a valuable asset for hospitality businesses looking to improve efficiency, increase revenue, and enhance the guest experience. By carefully considering the various factors involved in implementation, hospitality businesses can leverage this technology to gain a competitive edge and drive significant growth.
HT Essentials_ How Kiosks Boost Revenue & Efficiency _ Hospitality Technology
More Hospitality Kiosk resources
Several recent articles provide in-depth analysis and practical insights on the integration of kiosks in the hospitality industry. Below is a curated summary of some of the best resources, along with their key takeaways:
1. “Self-Service Kiosks in the Hospitality Industry” – Pyramid Acceptors
This comprehensive article explores the rapid adoption of self-service kiosks across hotels, restaurants, and other hospitality businesses. Highlights include:
Guest Experience: Kiosks reduce wait times, empower guests with control over their interactions, and offer personalized recommendations based on previous behavior.
Operational Efficiency: Automation of check-in, food ordering, and payment processes reduces labor costs and improves accuracy.
Revenue Generation: Kiosks facilitate upselling and loyalty programs, leading to increased revenue.
Case Studies: Examples include McDonald’s, Marriott International, and Changi Cove, demonstrating successful kiosk deployments in both hotels and restaurants.
Conclusion: Kiosks are revolutionizing hospitality by enhancing convenience, personalization, and operational efficiency. Adoption expected to grow further2.
2. “The Untold Potential of Hospitality Kiosks” – TelemetryTV
This article delves into the various types of kiosks used in hospitality and strategies for successful implementation:
Types of Kiosks: Information kiosks, self-check-in, booking kiosks, wayfinding, digital signage, and loyalty program kiosks.
Benefits: Streamlined operations, reduced staff workload, improved guest satisfaction, and increased bookings.
Implementation Strategies: Emphasizes the importance of setting clear objectives, choosing the right kiosk type, strategic placement, integration with existing systems, and robust content/device management software5.
3. “The Benefits and Innovations of Self-Service Kiosks in Hotels” – Planet
This article focuses specifically on hotel environments:
24/7 Check-In/Out: Kiosks enable guests to bypass the front desk, integrating with property management and door-lock systems for seamless experiences.
Revenue Opportunities: Automated upselling of room upgrades, breakfast, and spa packages, with real-world examples of increased ancillary revenue.
Operational Security: Secure payment integration and real-time information flow between kiosks and hotel systems1.
4. “How to Boost Efficiency and Guest Happiness with Hotel Kiosks” – HFTP
This resource discusses the practical benefits and challenges of hotel kiosks:
Filling Digital Gaps: Kiosks serve guests who don’t use mobile check-in, ensuring a consistent experience for all arrivals.
Real-Time Room Assignment: Kiosks can reassign rooms and issue key cards on the spot, enhancing flexibility and guest satisfaction.
Pandemic-Driven Adoption: The need for contactless solutions accelerated kiosk adoption, making them an essential part of the modern hotel tech stack8.
5. “How the Self-Service Kiosk Became Inevitable in the Hospitality Industry” – LinkedIn Pulse
This article highlights the inevitability and benefits of kiosks post-pandemic:
Labor Optimization: Frees reception staff for more complex guest needs.
Personalization: Integrates with PMS for targeted offers and loyalty programs.
Revenue Impact: Guests are more likely to spend on upgrades and extras via kiosks6.
It is relatively rare to see digital signage ADA and accessibility talked about, much less demonstrated. We are guilty as well. I noticed we have no fixed category for “digital signage ADA”. We do now. Digital signage AI for sure but accessibility not. Our member 22Miles has a good infographic on ADA. At recent airport and airline transportation show AAAE Neil Farr shows us what accessibility looks like today.
The interesting thing is that navigation is a dual-mode enabled.
Neil and Acquire Digital are attending and exhibiting at InfoCom this week. It is the premiere of StudioDX pixel perfect digital signage software.
Accessibility and ADA compliance are often overlooked when it comes to digital signage, despite being critical legal and ethical requirements.
Most businesses and organizations focus on the visual appeal, branding, and messaging of digital signage, frequently neglecting accessibility and ADA compliance during deployment12.
ADA compliance for digital signage is “skipped over” by many businesses—not out of malice, but out of habit, as compliance does not usually cross their radar until it becomes a legal or reputational issue1.
Industry sources repeatedly emphasize that accessibility is not an afterthought anymore, yet the need for reminders and dedicated guides suggests the topic is not as widely discussed or prioritized as it should be32.
Many companies only become aware of ADA requirements for digital signage after facing costly lawsuits or complaints, indicating a lack of proactive discussion or integration in standard digital signage planning31.
Articles and compliance guides stress that “most businesses skip over ADA compliance when they roll out digital signage”1.
Accessibility issues “fly under the radar—until a lawsuit hits,” and “plenty of businesses overlook ADA compliance in their digital signage”12.
The need for educational content, checklists, and compliance guides points to a gap in routine consideration and conversation about accessibility in digital signage projects435.
Non-compliance can result in significant legal penalties, including fines up to $75,000 for a first offense and $150,000 for subsequent violations31.
Beyond legal risks, neglecting accessibility excludes a significant portion of the population—about 15% globally have some form of disability—and can harm brand reputation and customer engagement62.
While awareness is growing, particularly as lawsuits and regulations increase, accessibility and ADA compliance are still not mainstream topics in digital signage discussions compared to other aspects like content and technology312.
Some vendors and consultants are now actively promoting ADA-compliant solutions, but these efforts are recent and often in response to regulatory changes or high-profile legal actions435.
| Aspect | Frequency in Industry Discussion | Notes |
|---|---|---|
| Visual Design | Very frequent | Focus on branding, content, and aesthetics |
| Accessibility/ADA | Infrequent, often overlooked | Discussed mainly after issues arise or in compliance guides12 |
| Legal Consequences | Highlighted in specialized articles | Rarely considered in early planning stages |
| Proactive Compliance | Rare | Growing, but not yet standard practice |
Accessibility and ADA compliance are rarely discussed or prioritized in relation to digital signage, except in specialized industry resources or after legal challenges arise. Most businesses focus on design and messaging, often neglecting accessibility until it becomes a costly problem. As regulations and awareness increase, the industry is slowly shifting, but accessibility remains an under-discussed aspect of digital signage deployment123
A news article discussing the introduction of innovative eye-scanning devices, known as Orbs, designed to enhance identity verification processes in the UK. Sam Altman backs these devices and aim to provide a secure and efficient method for authenticating individuals. There are currently 1,500 orbs in operation, with plans to distribute an additional 12,000 units over the next year.
These Orbs are being rolled out in high-traffic locations such as shopping malls and high streets, and Tools for Humanity is also collaborating with major retailers to implement self-service Orbs that function similarly to ATMs2.
Credit: SF Chronicle
The deployment is international in scope, with launches in the United Kingdom, the United States, South Korea, and other countries. For example, in South Korea, the company announced that 250 Orbs would be dispersed across the country to help verify 1 million people in the next 12 months5. In the U.S., Tools for Humanity revealed plans to distribute 7,500 Orb devices by the end of the year3.
Introduction of the Orb:
Functionality:
User Experience:
Market Impact:
Future Prospects:
The launch of the Orb eye-scanning devices represents a significant advancement in identity verification technology. By leveraging unique iris patterns, this innovative approach aims to enhance security, streamline processes, and address the challenges posed by identity fraud in an increasingly digital world.
Business Model and Funding
TFH has raised substantial funding—$244 million from investors such as Coinbase and Andreessen Horowitz—to develop the Orb and maintain its software. The majority (75%) of all Worldcoin tokens are reserved for users who sign up, with the remaining 25% allocated to backers and staff. The company’s approach combines incentives for adoption (free Worldcoin for new users) with ambitions to create a decentralized, community-governed financial network.
Criticisms and Challenges
While TFH’s vision is ambitious, it has faced scrutiny regarding:
The centralization of power and potential for surveillance if the network becomes essential digital infrastructure
The volatility and speculative nature of the Worldcoin cryptocurrency
The practicality and ethics of using biometric data for global identification
Despite these concerns, TFH remains one of the most prominent efforts to address the urgent need for human verification in a world increasingly saturated with AI-generated content.
Privacy and Security
TFH emphasizes privacy-preserving technology. The Orb’s iris-scanning process uses secure multi-party computation (SMPC) to anonymize data while enabling verification. After generating an iris code, the system deletes the original biometric data and stores only encrypted, derivative codes on separate servers, making it impossible to reconstruct the original biometric information. The open-source nature of the Orb’s software allows for public scrutiny and validation of these privacy claims.
Worldcoin is not Bitcoin. While both are cryptocurrencies, they have significant differences in purpose, technology, and distribution:
Bitcoin is the original cryptocurrency, launched in 2009. It operates as a decentralized digital currency using a proof-of-work (mining) system, where anyone can participate in validating transactions and earning new coins by solving complex mathematical problems. Bitcoin’s primary use is as a store of value and a medium of exchange.
Worldcoin (WLD), launched in 2023, is a separate cryptocurrency project founded by Sam Altman, Alex Blania, and Max Novendstern. Its main goal is to create a global identity and financial network by distributing tokens to individuals who verify their humanity through iris scanning with a device called the Orb. Worldcoin uses biometric verification to ensure each person can only claim tokens once, aiming to enable universal basic income (UBI) and provide a privacy-preserving digital identity. The WLD token is an ERC-20 token on Ethereum, and its distribution does not involve mining
From RetailSystems June 2025 — Cantaloupe, Inc., a prominent player in the vending and payment solutions industry, has announced its acquisition by 365 Retail Markets in an all-cash transaction valued at approximately $848 million. This strategic move is expected to enhance growth opportunities for both companies.
Terms:
Strategy:
Impact:
The acquisition of Cantaloupe by 365 Retail Markets marks a significant development in the vending industry, promising to create a more robust platform for innovation and customer service. This merger is poised to reshape the landscape of unattended retail, driving growth and efficiency in the sector.
