Category Archives: picks

Picks are the most newsworthy of articles posts on the site.

Photo Kiosk Feature – Is there a future in photo?

sony photo kiosk
click for full size

While the drugstore photo kiosk may be a mature sector, new developments in imaging technology promise to open the door to new opportunities.

By Richard Slawsky contributor

It seems like it was just yesterday that nearly every grocery store and strip mall featured a drive-up Fotomat film processing shop in the parking lot. Amateur photographers would drive up to the window, drop off their film or disposable camera, and stop back a few days later to pick up their pack of prints.

With the advent of digital photography, though, those shops quickly disappeared, with photo processing services moving inside the store to serve as a customer draw. In 1980 there were more than 4,000 Fotomat stores around the United States; today not a single one remains. Digital cameras began outselling film cameras in 2003, and the trend has continued ever since. Kodak stopped selling film cameras in 2004, and Nikon followed suite in 2006. What was probably the final nail in the film coffin came in 2012, when Kodak declared bankruptcy.

The move to digital did, though, open up opportunities for photo development kiosks as the customer touchpoint for photo processing services. The premise was that shoppers would bring in their camera’s memory card, insert it into the kiosk and select the number and size of the photos they’d like printed. And of course, do a bit of shopping while they waited for their photos to be ready.

While the veracity of the numbers is debatable, one of the many research reports that predict trends in the kiosk industry forecasts the size of the global photo kiosk market in 2017 will total $1.5 billion. Another one forecasts the market will total $1.9 billion by 2020, so apparently some amount of growth is likely.

kiosk market research
Click for full size

Does that mean kiosk manufacturers should consider adding photo kiosks to their portfolio? While that depends on the strengths and expertise of a particular company, the short answer is probably not. The capital investment required to make a go of photo kiosks is so large that it’s likely beyond the capabilities of all but the most established companies, and the multitude of changes occurring in the imaging industry means the direction of the market isn’t yet clear.

Following the trail

To get a sense of where the photo industry is going and what the opportunities for kiosk deployers might be, it helps to have a sense of where it’s been.

From the early 1960s, when Kodak first introduced its inexpensive Instamatic camera, on through the 1990s, most households likely owned a single camera or bought disposable cameras one at a time, processing two or three rolls of film a year. It wasn’t unusual to find a disposable camera with four or five shots left on it in the bottom of a drawer, snap off those photos and drop them off for processing with little or no recollection of what was on the earlier shots.

“The photo finishers used to joke they’d get a roll of film and there was a Christmas tree on each end,” said Gary Pageau, who formerly as an executive and communication consultant with the now-defunct industry trade group the Photo Marketing Association. At its peak, the annual PMA trade in Las Vegas boasted more than 50,000 attendees, but industry changes prompted a scheduling change in 2012 to coincide with the Consumer Electronics Show. In 2016, the PMA merged with the Photo Imaging Manufacturers and Distributors organization to form the Imaging Alliance.

“People in those days used to take pictures more for memories,” Pageau said. “And very few pictures were enlarged.”

Cameras were first paired with mobile phones in 2000, and today nearly everyone has a mobile phone camera in their pocket. In most cases, those cameras pack a resolution greater than the best film cameras.

And that has led to a staggering increase in the number of photos taken each year. Technology website TechCrunch estimates there will be 1.2 trillion photos taken around the world in 2017, nearly 14 times the 86 billion photos the news site Buzzfeed estimates were taken in 2000.

Although that would seem like a jackpot for the photo processing industry, it hasn’t quite worked out that way. Most photos aren’t ever printed, and photo paper is only one of several choices of media on which to print images.

“Metal prints are big right now, canvas prints are big and paper prints in weird sizes like square prints,” Pageau said.

“Printing on clothing, printing on fleece, throws and blankets and things like that are popular,” he said. “Now, when they do print pictures, people usually have a specific purpose in mind.”

Another change affecting the photography world is the advent of smartphones and wireless connectivity in the mid-to-late 2000s. Although there was a brief period where an in-store kiosk was the method of choice for choosing images to be printed, that has been supplanted by websites and apps. If a store does offer a photo kiosk, customers expect to be able to wirelessly transfer images from phone to kiosk.

And many customers are no longer expecting to have their prints ready in an hour or less.

“Although instant printing used to be a big thing, many people today really don’t expect to get their output right away,” Pageau said. “They understand that if you’re making a print on metal or canvas that it’s going to take a while; it may have to be shipped out or whatever.”

So while 10 years ago it may have been cost effective for a retailer to invest $250,000 or more in an in-store photo lab, today that may not be as worthwhile. While in the early days of digital photography that photo lab might have guaranteed two customer visits – one to drop off and one to pick up – today those customers may not even set foot in a store to have their images printed.

So where are things headed?

Obviously, the photo kiosk market faces stiff competition. Although there are still plenty of kiosks in the marketplace, anyone thinking about entering the market is likely to face some challenges.

“A new photo kiosk is a beautiful thing, but sadly the market is full of old photo kiosks,” said Murray Macdonald, president and chief technology officer at Vancouver-based Storefront.com, which specializes in creating customer-facing applications, imaging infrastructure and management systems for SMEs, global multinationals and Fortune 500 clients.

Storefront Neo photo kiosk. click for full size

“Retailers today don’t have the capex to change that,” Macdonald said. “They’re just kind of maintaining what they have.”

Consolidation in the retail and pharmacy sectors has left many companies with collections of disparate kiosk solutions, making it difficult to introduce new equipment and having it play well with legacy systems. And of course, kiosks have become just one of several channels by which customers get their images to the lab.

“Retailers today need a Web solution and a mobile app along with a kiosk,” Macdonald said. “So retailers really need three customer-facing interfaces and then the backend stuff. A kiosk is really just one of those three today. You’ve got to kind of stitch all that together as a retailer or buy it from a provider who can give you all those pieces.”

In addition, online photo processing sites such as Shutterfly and Snapfish, where customers upload their photos to a website and have the printed images shipped to their homes, are gaining in popularity and market share. Shutterfly, for example, serviced 10.1 million customers in 2016, a 4 percent increase over the previous year.

Still, that doesn’t mean that kiosks as part of a photo solution are a dying breed.

“We’ve been surprised by how strong the kiosks are, actually,” Macdonald said. “We’ve actually seen growth on ins store purchasing for certain types of products and depending on the retailer. “

A host of new technological developments promise to crack open new opportunities for both the kiosk industry and the imaging industry as well.

“I’m very excited right now about both industries,” Macdonald said.

“There is a lot of stuff happening right now,” he said. “Things like 3D printing and depth cameras are going to bring on a whole new rash of applications.”

Depth cameras, or range imaging time-of-flight cameras, can sense the time that it takes light to return from objects in a photograph. The camera takes that information and combines it with video data to create 3D images, enabling it to calculate the measurements of a room or remove or overlay 3D objects or backgrounds from an image.

“I think there’s a market for novelty kiosks and mobile applications that do fun stuff with people and their photos,” Macdonald said. “That will all be based on new types of cameras and some of the other new products coming on the market.”

Other new technologies promising to bring change to the industries include some that Macdonald’s company is developing, including artificial intelligence that can expand the size of an image while actually improving resolution. Potential applications include taking a 4” by 6” image and blowing it up for a large wall canvas.

“We can take your image and not just scale it up, but actually synthesize the detail that’s missing at that resolution,” Macdonald said. “The results are spectacular.”

 




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Vending kiosk machine Vicki could compete with Amazon Go

vending kioskApple has Siri. Amazon has Alexa. This summer Tom Murn will have Vicki, a vending machine endowed with artificial intelligence that will be popping up in college cafeterias, drugstores, hospital waiting rooms and offices around town, and could change the way New Yorkers shop. Shaped like an iPhone but as big as a refrigerator, the device will neither take coins or cash nor drop a bag of potato chips into a slot. Users will instead open its glass door by way of an iris scan, a fingerprint impression or a phone or a credit card swipe and take a product off a shelf. The price will immediately appear on a screen above the door—and disappear if the product is put back down.

An ad for the item also might play on the screen. If shoppers have questions, Vicki will provide answers—as they try on sunglasses, wonder if a cookie is gluten-free or consider buying a high-tech toy they don’t know how to work. Vicki will even make hard-to-refuse offers, like suggesting a bottle of water—at half price—to go with a sandwich. Shutting the door completes the sale, with the customer being charged for the item(s).

“This is so much more than a vending machine,” said Murn, 51. “You can pick up [a product] and put it back. [The machine] can pull information from Facebook and say, ‘Happy birthday.’ It can do rewards. You can’t do any of that with a vending machine.”

Rest of article




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POP Design – ilumi® LED Smartbulbs, enlightens the IoT market at retail.

IoT MarketFOR IMMEDIATE RELEASE

New product, ilumi® LED Smartbulbs, enlightens the IoT market at retail.

Grafton, WI, April 7, 2017 – ilumi® solutions, one of the fastest growing Internet of Things (IoT) companies, is introducing their LED Smartbulb technology with counter displays in electronics stores in both the U.S and Canada.

Within the rapidly expanding smart home product category at retail, this new brand showcases their newest smartbulb product while highlighting itself as a Shark Tank-funded company. The retail displays demonstrate their Bluetooth app controlled smart light bulbs within a concise counter-top footprint. Within the plex shroud the bulb transitions through different lighting hues and brightness effects as if controlled via the ilumi
smartphone app.

Frank Mayer and Associates, Inc. (www.frankmayer.com) is an industry leader in the creative design and manufacturing of branded in-store merchandising displays, interactive kiosks and store fixtures for leading consumer product companies and retailers. Frank Mayer and Associates, Inc.’s headquarters are based in Grafton, Wisconsin with offices nationwide.

Contact:
Cheryl Lesniak
Integrated Marketing Manager
Frank Mayer and Associates, Inc.
P: 262-377-4700
Cheryl.lesniak@frankmayer.com
www.frankmayer.com

###



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White Paper – Payment Processor for Kiosks

payment gateway
EMV Kiosk

The Value of Payment Gateways for Kiosks

When a merchant wants to accept payments through their unattended kiosk, they are faced with many processing choices and industry complexities.  Whether forming multiple direct integrations to processors or utilizing one-to-many processing solutions provided by middleware or gateways, kiosk operators and merchants have a lot to consider.

A payment integration to a gateway or processor can require a great deal of time and resources.  Kiosk operators also need to assess ongoing remote maintenance and how to support multiple integrations.  In addition, there are various industry, regulatory and compliance requirements (like EMV and PCI DSS) to follow, as well as value-added security features such as end-to-end encryption or tokenization for recurring payments to consider.  The payment process and user interface must attract and retain the customer through the entire payment process.  As most kiosk users are untrained, transaction abandonment is common with a slow or cumbersome user interface.

This whitepaper will evaluate the benefits and costs of integrating payments via a gateway versus via direct processor connections, plus explore the other potential value points a gateway partner can provide kiosk operators and merchants.

Gateways and Payment Processors Defined

With the payment landscape growing more complex every year, merchants are seeking more sophisticated technologies to help them accept diverse forms of payment and integrate payment data with their other systems, such as inventory management, accounting and more.  Kiosk operators need systems designed for ease of use, speed and security, and payment gateways and payment processors are two of the most widely used solutions for payment acceptance.

A gateway is essentially a secure cloud-based platform that connects credit card payments from merchant points of sale (POS) to their processors, thereby facilitating the authorization and settlement of payment transactions.  Why have a gateway in the middle of this important relationship?  The short answer is for security and flexibility, but the details and other benefits will be expanded below.

A payment processor is a company (often a third party) appointed by a merchant to handle transactions from various channels, such as credit cards and debit cards for merchant acquiring banks.  They are usually two types: front-end and back-end processors.  Front-end processors have connections to various card associations and supply authorization and settlement services to merchants.  Back-end processors accept settlements from front-end processors and move money from issuing bank to the merchant bank.

Pros and Cons of Leveraging a Gateway

Gateways provide several benefits to kiosk operators that are integrating payments into their offerings:

  • A single connection to a gateway leverages that gateway’s multiple connections to many processors, enabling kiosk operators to have more freedom to choose their processor partners and accommodate a broader customer base with very different payment needs.  Connecting once to access multiple payment processors is much more cost-effective and efficient than creating multiple direct processor connections.
  • Access to the gateway provider’s reseller base, which gives kiosk operators connections to potential channel partners and greatly increases growth opportunities.
  • PCI DSS compliance of each processor connection, securely routing card data from the POS system to the processor of choice—again all delivered via the single connection to the gateway.
  • Access to PCI scope-reduction tools, like end-to-end encryption, EMV and tokenization, which limit the kiosk operator’s exposure to handling sensitive card data and potential fraud.
  • Lower upkeep and maintenance costs due to the fact that the gateway provider handles the bi-annual card brand releases and enhancements required by card brands and processors.

The price of leveraging these gateway benefits is typically a gateway transaction fee—an expense in addition to the interchange fees charged by processors.  While the gateway fee is typically nominal, the expense can add up over time as transaction volumes grow.

Pros and Cons of Direct Connections

The main benefit of direct connections is that they eliminate incremental transaction fees typically associated with gateways, because direct processor connections cut out the “middle man” with a select processor.

However, there are additional costs in both funds and time accompanying direct processor connections:

  • Merchant have fewer choices for payment processors—typically only the one processor is directly connected.
  • Kiosk operators are personally responsible for PCI compliance, which is an ongoing and labor-intensive process.  Even when using a PCI DSS-compliant level one service provider, the kiosk operator will still need to adhere to any applicable PSI DSS obligations set forth by their acquirer, based on processing environment, volume of transactions and policies/procedures.
  • It takes a substantial amount of work (and, therefore, cost) to certify and maintain each individual connection, comply with PCI data security standards, and perform necessary updates for card brand and processor bi-annual releases.  This can result in a very expensive, time-consuming and resource-intensive effort for kiosk operators who wish to handle payments processing development themselves.

Integrating with direct connections and certifying EMV transactions for every chosen processor requires several steps, each of which can each take weeks or months to complete:

  1. Submitting and getting approval from the payment processors for an EMV Application Request
  2. Assigning a Certification Analyst and acquiring Magnetic Stripe Reader (MSR) Certification
  3. Completing pre-certification EMV Testing
  4. Completing subsequent EMV certification with individual card brands (These certifications are device- and processor-specific, and separate for Visa, MasterCard, Discover and AMEX)

Repeating this process for each connection is extremely costly to initiate and maintain.  Kiosk operators must certify each desired hardware to each desired processor, and any alterations to the payment application requires a new EMV certificate.

EMV for Kiosk Operators

With the implementation of EMV cards in the U.S., kiosk merchants are seeing improved security for consumers and decreased fraud for merchants.  With these benefits, come a few challenges, the first of which is that kiosks are usually unattended devices.  Since the kiosks are not using a basic POS terminal, an original equipment manufacturer approved for unattended use is needed for Level 1 EMV compliance.  Level 1 EMV compliance relates to the hardware housing the terminal, which must have a higher degree of security to prevent people from accessing the keys to the data.  The next stage of EMV compliance (Level 2) refers to the software. Transactions happen between the POS device and bank exclusively, removing liability from the kiosk operator.  

EMV compliance can be complicated and costly, but it marks a significant shift in liability in the U.S.  Using a secure payment gateway can help to streamline this process for kiosk operators and remove the burden of securing EMV certifications for each payment type.

Other Benefits of Gateways for Kiosk Operators

While direct integration can be time-consuming and expensive, integrating with a gateway provides kiosk operators with several key benefits that reduce ongoing operational costs, labor and maintenance.

  • More Options and Flexibility

Gateways typically enable the ability to connect to more processors than direct connections so merchants have the freedom to choose the partners that work best for their business.  The more connections and channel partners that your gateway provider offers, the more flexible payment options that are available for kiosk merchants.  With customer analytics growing quickly, kiosk merchants can provide a customized experience for their users, including user recognition through card number, email address and more.

  • Top-Notch Security

Be sure to select a gateway provider that has a reputation for top-notch safety and security.  Features to look for include advanced security features like end-to-end encryption, tokenization and hosted payment screens, in addition to EMV compliance for a comprehensive layered security approach.

  • Industry-Specific Solutions

Gateway technology can be tailored for a variety of niche markets like vending, parking, car washes, golf courses, and ticketing, plus a wide array of traditional payments terminals, so look for a provider that meets your specific vertical market needs.

  • Semi-Integrated Solutions to Save Time and Effort

Semi-integrated solutions allow kiosk operators to add EMV support quickly and easily using their existing payment solutions, saving significant time, effort and resources.  EMV reduces the liability for kiosk merchants, shifting more liability to the cardholder’s bank, significantly reducing risk to the kiosk merchant.

  • Increased Growth Potential

Gateway providers sometimes have a large reseller base.  For those that do, granting kiosk operators access to the gateway’s reseller base gives those kiosk operators connections to potential channel partners, greatly increasing growth opportunities.

  • Speed & Service

Gateways should provide a consistent level of service to enhance the payment process for the customer.  Speed of a transaction is especially important during heavy use.  A slow system can drive customers away during the payment process and reduce the sales volume. Kiosks must be able to function well at a high volume without the system slowing or shutting down.

  • Dynamic Routing for Fast and Easy Payment Device Management

Gateways should feature dynamic routing across platforms and services, meaning devices are boarded once and can send transactions anywhere.  This consolidates payments and data from different platforms into one simple, easy-to-use interface, and translates across reporting, risk management and billing for all devices, which dramatically reduces the work required to maintain these connections.  As kiosk users are generally untrained, a fast, reliable experience is required to maintain current users and gain new users. Sales are often abandoned due to system delays or an interface that is not user friendly. Look for a gateway provider that allows acquired portfolios of devices to easily be added, and supports functions like recurring billing.

  • Preferred Rates

Some gateways can convey preferred rates for small-ticket Visa and MasterCard transactions, further validating the ROI of connecting to a gateway, especially for kiosk markets with lower average sales tickets.

  • Flexibility to Support New Technology

Gateway providers continually add support for new payments technologies as they emerge, which helps future-proof solutions and keep them compliant with updated PCI regulations.  Ensuring the kiosk merchants can utilize the latest mobile options, such as Apple Pay, Wallet and more with a future-proof solution.

Which Integration Path is Right for You?

Establishing and maintaining individual connections with processors may seem more empowering and cost-effective at first glance, but it can be quite costly and resource-intensive over the long term.  Many payments solution providers are turning to gateways to provide their merchants (and customers) with more options.  However, each kiosk provider or merchant must weigh the pros and cons, and choose an integration path that works best for their business.

By Justin Passalaqua
Director of Sales at Apriva, LLC
jpassalaqua@apriva.com
(480) 423-7724

For more information on payment gateways and processors visit Apriva website.




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Telehealth Kiosk – KioWare Exhibiting at ATA show – free passes

Telehealth kioskWe will be showcasing KioCall Video Conferencing at Telehealth 2.0 in Orlando, Florida from April 23rd to the 25th at the Orange County Convention Center in Booth 1319.  If you are interested in visiting the showcase or meeting with our team, we have tickets available for your use. Please email sales@kioware.com for tickets to the show or to request a KioCall demo.

The American Telemedicine Association (ATA) invites you to Orlando, Florida, for its annual conference. The ATA 2017 International Conference & Tradeshow is the world’s premiere event in the telehealth industry that brings together professionals to share their expertise and knowledge with their peers. The conference provides an invaluable education experience and an opportunity to attend over 100 sessions that highlight the hottest topics in the telemedicine industry. Take advantage of the multitude of networking opportunities with telehealth professionals from across the industry.  Program information.

Free registration info

As a valued customer and friend we want to invite you to come see us at our booth at ATA 2017: Telehealth 2.0 / The Transformation Advantage – April 23-25, 2017at the Orlando Convention Center in Orlando, Florida. In fact, we want to provide you with free Exposition only admission to attend!

Exhibit hours are:
Sunday, April 23rd, 12:30pm-5:30pm
Monday, April 24th, 9:30am-6:30pm
Tuesday, April 25th, 10:00am-1:00 pm

The ATA 2017: Telehealth 2.0 | The Transformation Advantage has been bringing together healthcare executives involved in telemedicine for over 20 years. ATA’s Corporate Members and Exhibitors are recognized as industry leaders in the fields of telemedicine, telehealth and mHealth. Come and connect with the decision makers of the healthcare industry at ATA 2017 in Orlando! BUT DON’T DELAY! Register today and take advantage of this offer. This offer is only valid by using the link above.

Registration is quick & easy!

For more information, please visit: www.ata2017.org




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Sneaker Kiosk Vending Contest

MALVERN, Pa.–(BUSINESS WIRE)–USA Technologies, Inc. (NASDAQ:USAT) (“USAT”), a payment technology provider of cashless and mobile transactions in self-serve retail, today announced that Sneaker Syndicate, a high-end athletic shoe boutique in Orlando, Florida, has launched a series of self-serve amusement kiosks that allow consumers to win sneakers, which leverage USAT’s ePort Connect® cashless payment systems.

According to AnythingResearch, the amusement arcades market is approaching being a $2 billion industry, and cashless payments represent a huge growth opportunity for the still largely cash-based market. With what we believe to be a low barrier to entry, this is an industry ripe with opportunity. Sneaker Syndicate has deployed USAT’s cashless payment technology on an amusement “Crane Game” as part of a marketing strategy for its retail location. For five dollars, shoppers could test their luck at winning high-end footwear such as Adidas Yeezy Boosts or Nike Air Jordans – sneakers that range in value between $300 and $2,000.

[Here is separate writeup on game site with pictures]

One month after installing USAT’s state-of-the-art ePort Connect cashless payment systems onto a small number of the store’s amusement machines, sales nearly doubled, with cashless transactions accounting for about 45 percent of the machines’ intake. Given the positive results, the company now plans to expand its business over the next two years with additional machines at a variety of East Coast locations.

sneaker vending kiosk“Because of USA Technologies, we are developing franchise agreements with companies across the East Coast for our popular high-end shoe amusement machines,” said Stewart Bryant, owner, Sneaker Syndicate. “The ability to easily accept payments using the ePort platform has made a critical difference for us. This technology has opened the door to a new world of amusement and vending games.”

Implementing ePort Connect on its kiosks has given Sneaker Syndicate the ability to track the acceptance of cash, credit/debit cards, NFC and mobile wallet payments such as Apple, Android and Samsung Pay. The connected nature of the devices also gives the growing company critical remote access to sales and payout data for all of its machine locations.

“The opportunity for the unattended retail market is greater than ever. In the amusement and gaming industry, going cashless not only enables more payment options, and increased revenue potential, but also allows for the sale of game credits. Additionally, the MORE loyalty program facilitates repeated sales of games,” says Maeve Duska, senior vice president of Sales and Marketing, USA Technologies. “More and more consumers are also going cashless simply recognizing that the convenience of paying with their mobile wallet is as simple as tap and go.”

Useful Links:
USA Technologies:
USA Technologies: https://usatech.com/
Twitter: https://twitter.com/usa_tech
YouTube: https://www.youtube.com/user/USATechnologies
Resource Center: https://usatech.com/resource-center/the-benefits

Sneaker Syndicate:
Instagram: https://www.instagram.com/sneakersyndicate

Sales and Partnership Inquiries:
Please contact USA Technologies, Inc. at +1 800.633.0340 or sales@usatech.com.

 




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DMV Kiosk – MVD offers time savings with self-service kiosk

DMV kiosk
DMV kiosk by Olea Kiosks. Click for full size image.

KINGMAN – Who doesn’t want to save time and avoid standing in line?

Fifty-one percent of all transactions done at the MVD can be completed at the self-service kiosk or the department’s online portal, ServiceArizona.com, said Douglas Nick, spokesman for the MVD.

Customers can take their vehicle registration notice and scan the bar code into the kiosk, then pay with either a credit or debit card, Nick said.

Getting a duplicate driver license or ID, change of address and specialty plates are all functions the kiosk can perform without the help of a customer service representative, according to the release.

Kiosk transactions increased across Arizona from 21,991 in February last year to 36,899 the same month this year, the release states.

Full article

 




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Five Improvements for Dealer Display

Designing displays for dealer networks in the flooring, paint, and home improvement industries can be challenging. Here are five things you should consider, from David Anzia, Senior Vice President – Sales, Frank Mayer and Associates, Inc.

Find the full blog here, named “Five improvements for successful dealer display programs”: http://www.frankmayer.com/blog/five-improvements-for-successful-dealer-display-programs/

Here is FMA_March-2017_5DevelopmentQuestions_Flooring.

Dealer display
Click for full size

 

Dealer display
Click for full size



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Kiosk Content Management System released Windows & Android

Sitekiosk kioskPROVISIO releases new Kiosk Content Management System (CMS)

PROVISIO has released new versions of the company’s kiosk software for Windows and Android.

SiteKiosk Windows 9.4 & SiteKiosk Android 2.7 support SiteCaster CMS –  a newly developed Kiosk Content Management System (CMS).

Click to expand image
  • The new SiteCaster solution focuses on interactive information boards and provides a way to quickly customize content.
  • A new HTML5-based user interface opens up a wide range of usage applications with easily customizable sample templates.
  • SiteCaster offers various templates, an easy to use web-based user interface (Cloud), widgets as well as extensive user rights management for your projects.

Create and publish your interactive content to displays, tablets, kiosks and public computers in minutes.

For more information please visit our website at www.provisio.com

SiteCaster CMS Demo Video: https://www.youtube.com/watch?v=dXIWGeuxDWs#t=95

Free 30 day test accounts are available.

About PROVISIO

PROVISIO is a market-leading software development company providing turnkey secure kiosk, digital signage and remote management software solutions. PROVISIO products are sold in more than 50 countries through offices in the U.S. and Europe. Fortune 500 companies, including Verizon Wireless, Hilton Hotels, BMW, T-Mobile and Citibank, have chosen the company’s easy-to-use and scalable software solutions for deployments of 1,000+ machines. PROVISIO has the largest installed base of kiosk software products worldwide.




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DSE Highlights 2017 Wrap with pictures and videos

DSE Highlights
Click for full image

The full 29 pics and videos are here.  Companies include Olea, Alveni, URway, Evolis, OptConnect, and Meridian. Also camera shots from Coates and more.

DSE Highlights

Here are some member video highlights from that collection.

Alveni

Olea

Evolis

URway

SpinTouch software




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Arapahoe County installs new dmv kiosk for license plate renewals

Getting in and out of the DMV in a matter of minutes sounds impossible, but Arapahoe County just installed new self-service kiosks for people who just need to renew their license plates.

Source: www.9news.com

Nice DMV kiosk installed in Colorado. Looks like Frank Mayer unit

dmv kiosk frank mayer
Click for full size image. Video story follow the link to 9news.



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Meridian announces fuseEV self-service charging station for electric cars

charging stationMeridian Kiosks, the leading pioneer in self-service solutions, announces a new, innovative EV charging solution. “It’s something that Meridian has wanted to develop for quite a few years now, so we’re excited to finally introduce this addition to our product line,” said Chris Gilder, Meridian CEO. Meridian will showcase their new product at DSE in Las Vegas on March 29th and March 30th. Meridian’s team will be exhibiting in Booth S25 in the Self-Service Pavilion.

On Wednesday, Meridian announced fuseEV, an interactive or non-interactive, self-service charging station for electric cars. Meridian combined its expertise in interactive digital signage with the company’s passion for eco-friendly solutions to create fuseEV. “The desire to provide this product stemmed from us looking to use EV vehicles as a company. While doing research we noticed the lack of infrastructure available for EV cars,” said Gilder. Electric vehicles are becoming more affordable and the miles per charge is increasing substantially. These new advances are creating a rise in electric cars on the road that will encourage production of electric vehicle charging stations, as the success of electric cars will be dependent on the availability of EV charging stations.

Complete press release




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DSE & Kiosk Industry – Let’s Get On With the Show!

DSE ShowDSE is right around the corner. Here’s a glimpse of what’s happening in the self-service arena.

By Richard Slawsky contributor

Although next week’s Digital Signage Expo doesn’t include kiosks in its name, self-service devices will play a prominent role in the show.

DSE, produced by Exponation LLC, is co-located with the Digital Content Show, and will be held at the Las Vegas Convention Center March 28-31, with access to the Exhibit Hall March 29-30. The show is the world’s largest and oldest conference and trade show dedicated to showcasing digital display and interactive technology solutions. More than 200 exhibitors will be featuring technology and services ranging from the latest in displays, media players, software and networking devices to delivery methods, content and more. In addition, more than 75 conferences, seminars and roundtable discussions will held over the show’s four-day run.

Many of those exhibits and discussions will showcase self-service kiosks and associated technology.

“Kiosk technology fits perfectly with the direction of DSE,” said DSE show director Andrea Varrone. “We are seeing more and more adoption of self-service technology across all vertical markets, and in most cases this is the same buyer for digital signage technology.”

And along with some of the top names in the digital signage industry, many members of the Kiosk Industry Group will be in attendance as well. Here’s just a sampling of what will be on display.

Olea to showcase drive-thru kiosks

Olea Kiosks will be presenting publicly for the first time its new Detroit drive-thru kiosk, geared for the fast-food market.

“More than 70 percent of revenue for most QSRs comes from the drive-thru window, and with our Detroit, operators can expect even greater results,” said CEO Frank Olea.

“Our kiosk gets the customer’s order right every time, never is rude to a customer and always remembers to ask for the up-sell,” Olea said. “Some deployers of our previous drive-thru kiosk saw it drive a 15-percent revenue increase. What’s more, the Detroit has been engineered to be 30 percent more energy efficient while costing less than the unit it replaces.”

The company will also be showcasing its ticketing kiosk, Olea said.

ticketing kiosk
Click for full size

“We’re very proud of this unit,” Olea said. “The art deco aesthetic and reliable all-weather functionality have made it a hit at one of California’s most popular amusement parks, for example. We believe there is a strong future for ticketing kiosks, and this unit represents the leadership we’ve been able to bring to the segment.”

And finally, Olea will be demonstrating its Milan kiosks. Available with four different monitor sizes, each able to be mounted portrait or landscape, they excel at virtual reception, wayfinding, product information and more.

“The Elo touchscreens we integrate allow users to operate two applications at once,” Olea said. “For example, one part of the screen can show features of, say, a new lawn mower, while another part of the screen can show the user where to find it.”

Olea Kiosks will be headquartered at Booth 350 during the show.  For a video of the company capabilities click here.

Meridian eyes the EV charging market

Meridian is excited to be unveiling InterAct 2.0, our interactive digital signage solution,” said Stephanie Mewherter, marketing manager with the Aberdeen, N.C.-based manufacturer of kiosks, digital signage and related software. “InterAct 2.0 boasts a sleek, refined UI with integrated real-time weather information and additional levels of customization that were not available in version 1.0.”

The company will also be showing the most recent addition to its product lineup, EV Charging Stations. In conjunction with an expected increase in EV sales, the global EV Charger market is forecast to grow from more than 1 million units in 2014 to more than 12.7 million units in 2020, according to a new EV Charging Infrastructure report by IHS Inc. That promises to open an entirely new placement opportunity for kiosks and digital signage.

Meridian’s EV Charging Station includes a 240V, 32-Amp Level 2 EVSE with a 25-foot charging cable and a sleek, interactive or non-interactive touch screen. The company will be located at Booth S25 on the show floor.

Alveni to show some appetizing solutions

Austin, Texas-based kiosk solutions provider Alveni is showing its new ergonomic digital signage/kiosk, code named “Yuum,” a versatile product that can accommodate touchscreens ranging from 32” to 55” in either landscape or portrait mode. Options for Yuum include a credit card/chip reader, pin pad, 80mm printer and a barcode reader.

The kiosks are ideal for wayfinding, human resources applications, surveys, ticket or coupon printing and much more, according to Alveni’s website.

Alveni will be located at Booth S20 during the show.

Kiosks & touchscreens from URway

URway Holdings will be highlighting its EuroTouch Kiosks brand at DSE along with Elo Aio Touchscreens.

St. Petersburg, Fla.-based URway Holdings is a group of dynamic companies−OneSource Interactive, EuroTouch Kiosks, URway Kiosks & PicsWare−specializing in unique interactive self-service kiosks, interactive and passive digital displays, digital directory and wayfinding displays, mobile and tablet solutions, managed digital services and strategic consulting.

EuroTouch Kiosks offers some of the world’s most contemporary and highest-quality kiosks and dynamic signage products in the industry, including a comprehensive series of indoor and outdoor kiosk and dynamic signage products for the most design-conscious clients and from the most elegant environments to the most demanding environments.

URway Holdings will be showcasing its products at Booth S12

It’s in the cards for Evolis

French company Evolis plans to show its range of four new card personalization modules at DSE, catering to the growing need for unattended card issuance for use in markets including banking, retail, education and transit. Of those, its KC200 and KC200B models will fit the most compact kiosks, while the KM500B and KM2000B models will meet the need for higher autonomy and continuous availability.

The modules offer cost-effective solutions to enable instant issuance of personalized plastic cards into any type of self-service kiosks. Plastic cards are used around the globe for ID badges, payment cards, transit passes, access badges, loyalty cards, student ID cards, national ID cards and more.

Visit Evolis at Booth S19, or click here for an advanced glimpse of their products.

OptConnect makes the connection

One of the major trends that has occurred in kiosks and digital signage over the past few years is that those devices have become thinner and smaller. The shrinking of those devices has created an increasing need for a tiny cellular router.

Kaysville, Utah-based OptConnect addresses this need with OptConnect neo, an ultra compact yet fully capable router that easily fits in the palm of your hand. About the size of a pack of gum, the plug-and-play neo eliminates the need for kiosk manufacturers to engineer and certify their own cellular hardware or to develop software drivers to keep USB modems working. In addition, neo’s self-monitoring logic automatically restores the cellular connection if it is interrupted, ensuring devices remain online.

OptConnect will be demonstrating its products at Booth S13 on the show floor.

In case that’s not enough

And if these exhibitors weren’t enough to keep attendees busy, making its second appearance at DSE is the Self-Service Pavilion, which debuted in 2016 as an acknowledgement to the rising adoption of self-service kiosks, tablets and other freestanding interactive displays and the convergence of kiosk and digital signage technology.

The Kiosk Industry Group was a driving  force in getting the SSP established, and it would not have been possible without the support and direction of industry leaders such as Olea Kiosks and others.

One of the original “designers” of the pavilion is Craig Keefner who manages the Kiosk Industry Group. Craig worked with Andrea Varrone of DSE on configuration and pricing. “Self-service, transactional and interactive are the complementary technology partners for digital signs. It was a chance to expand the show audience while creating a new ‘Kiosk Show’ within it,” said Craig. “Our hope is that in the future we can help support a Kiosk Council for DSE that comprises the experts in the industry. We have meetings at DSE to discuss that very effort”.

“The Self Service Pavilion was implemented after the show organizers realized how quickly self-service kiosks, tablets and other freestanding interactive displays were being adopted by the digital signage market,” said Meridian’s Mewherter. “The Self-Service Pavilion is a “one-stop-shop” to see all of the latest and greatest self-service solutions on the market today.”

Self Service Technology was an obvious product category to include in the DSE universe, said DSE’s Varrone.

“We created a small version of this for 2016, and expanded it for 2017 which now includes around 25 exhibitors,” Varrone said. “We are expanding the Self-Service Pavilion in 2018 even further. I see this as a huge growth area for our typical attendees (End Users in verticals like QSR and Retail).”

Along with the continuing addition of self-service technology to the show, Varrone expects DSE to continue expanding going forward, offering more and more growth and innovation.

“We are seeing many more attendees from verticals that were not as strong in previous years such as Higher Education, Corporate Communication and Transportation,” Varrone said. “We are also seeing new players coming into the market as providers of technology, such as traditional sign giants now making the transition to digital.”

Click here for a list of DSE exhibitors and here for a map of the show floor.

Kiosk Industry Members at DSE exhibiting include:

 




For more information contact Kiosk Industry

Whitepaper – ADA kiosk, POS Terminal & Walmart

ADA KioskWhitepaper on ADA Kiosk, POS Terminal and Walmart

[Editor Note]  Thanks to Steve Taylor of Taylor Stands for the following information.

Recently Walmart had a ruling in California go against it in the case of improper ADA access for its self-checkout terminals.  Here is part of the argument which settled the case.  Walmart settled the case but we of course were interested in why.

POS terminals allow customers to input sensitive and private information in a secure manner such as their Personal Information Number (PIN); submit debit or credit card data by swiping a payment card; verify, authorize or cancel a transaction; submit a signature; provide the consumer with the option to select to receive cash-back from their account; select an amount of cash back to be provided; and perform other affiliated tasks which involve inputting, correcting, cancelling or entering information that is personal or affects access to personal information and finances.

POS terminals at most stores are mounted at inaccessible heights so that customers who use wheelchairs or scooters have to struggle to process their payment securely or cannot see the display screens or independently use the terminals. For years store owners have known (or not) of the discriminatory impact of its inaccessible POS terminals for its customers with mobility disabilities, yet continues to provide only, -inaccessible devices in many of its stores. A reliable accessible mounting solution for POS terminals are now readily available that provides secure, independent and equal access.

As a result of the height and positioning of POS terminals at typical stores, -to successfully complete a transaction, many customers in wheelchairs and scooters are forced to struggle with inaccessible equipment during the purchase/check-out process.

Customers with disabilities must stretch and strain just to try and see the information displayed on these screens and enter the necessary PIN or sign for a credit card transaction. Often, customers with disabilities cannot see all the information that is displayed. At times, customers with disabilities cannot enter their PIN or sign their signatures without great difficulty if at all. Conducting debit and credit card transactions requires many of these customers to request assistance from cashiers to input information
and/or provide signatures on their behalf.

Some customers with disabilities who do not wish to reveal private information to cashiers or have cashiers sign on their behalf are completely precluded from using the POS terminals at checkout stands at stores. These customers are required to either use cash, which they may not wish to do for a variety of reasons, or leave the store without purchasing any items.

ada kiosk regulations

 

 

 

 

 

 

 

NOTES:

Title III of the ADA entitles disabled individuals to the full and equal enjoyment of the goods, services, facilities, privileges, advantages, or accommodations of any place of public accommodation. 42 U.S.C. §12182(a).  LINK)

Title III prohibits public accommodations from excluding an individual with a disability or a class of individuals with disabilities on the basis of a disability or disabilities of such individual or class, from participating in or benefiting from the goods, services, facilities, privileges, advantages or
accommodations of the entity or otherwise discriminating against a person on the basis of disability. 42
U.S.C. § 12182(b)(1)(A)(i).  LINK)

Title III prohibits public accommodations from affording an individual or class of individuals with a disability, on the basis of a disability or disabilities of such individual or class, with the opportunity to participate in or benefit from a good, service, facility, privilege, advantage, or accommodation that is not equal to that afforded other individuals. 42 U.S.C. § 12182(b)(1)(A)(ii). LINK)

Title III prohibits public accommodations from providing an individual or class of individuals, on the basis of a disability or disabilities of such individual or class, with a good, service, facility, privilege, advantage, or accommodation that is different or separate from that provided to other individuals. 42 U.S.C. §12182(b)(1)(A)(iii). LINK)

Title III provides that goods, services, facilities, privileges, advantages, and accommodations shall be afforded to an individual with a disability in the most integrated setting appropriate to the needs of the individual. 42 U.S.C. § 12182(b)(l)(B).  LINK)

Title III provides that an individual with a disability shall not be denied the opportunity to participate in such programs or activities that are not separate or different. 42 U.S.C. § 12182(b)(1)(C). LINK)

Title III defines discrimination to include the failure of a public accommodation to make reasonable modifications in policies, practices, or procedures, when such modifications are necessary to afford such goods, services, facilities, privileges, advantages or accommodations to individuals with disabilities; to take such steps as may be necessary to ensure that no individual with a disability is excluded, denied
services, segregated or otherwise treated differently that other individuals because of the absences of auxiliary aids and services; and to remove architectural barriers that are structural in nature, in existing facilities where such removal is readily achievable. 42 U.S.C. §12182(b)(2)(A)(ii)-(iv).  LINK)

Title III further defines discrimination as a public accommodation’s failure to design and construct
facilities that are readily accessible to and usable by individuals with disabilities (later than 30 months
after July 26, 1990) and, with respect to a facility or part thereof that is altered by, on behalf of, or for the use of an establishment in a manner that affects or could affect the usability of the facility or part thereof, a failure to make alterations in such a manner that, to the maximum extent feasible the altered portions of the facility are readily accessible to and usable by individuals with disabilities. 42 U.S.C. § 12183(a)(1)-(2).  LINK)

A place of public accommodation. See 42 U.S.C. § 12181(7)(E).  Link)

Merchants who violate Title III of the ADA by failing to make reasonable modifications to its policies, practices, or procedures to ensure that POS terminals are accessible to customers with mobility disabilities can face fines and an Accessibility TITLE III lawsuit.

Merchants who violate Title III of the ADA by failing to remove barriers to its POS terminals should have removal of such barriers to become readily achievable. A person who sues is likely entitled to injunctive relief. 42 U.S.C. § 12888. LINK)

IF IN CALIFORNIA:

A permanent injunction pursuant to the ADA and the Unruh Act requiring a merchant to institute and implement policies and procedures that ensure that individuals in wheelchairs or scooters have on discriminatory, full and equal independent access to POS terminals so that they may use credit or debit cards to conduct non-cash transactions when purchasing retail goods.

More Information

FactSheet_AB1521

More about Taylor Standsvisit their website




For more information contact Kiosk Industry