While it’s hard not to roll your eyes at voice assistants getting added to every single thing in the smart home, a Los Angeles hospital is actually putting Amazon Alexa to good use. About 100 patient rooms at Cedars-Sinai will now be equipped with Amazon Echos to help patients and caregivers interact more efficiently.
The pilot program runs off an Alexa-powered platform called Aiva. Now, patients can easily say things like, “Alexa, change the channel” or “Alexa, tell my nurse I need to use the restroom.” Some requests, like turning a TV on or off, Alexa can handle on its own. Others will be sent directly to a caregiver’s cellphone. And, probably the most helpful feature for healthcare providers is that the Aiva platform will be able to send requests to the appropriate type of caregiver. So while a nurse would get any requests for painkillers, a clinical partner would get bathroom requests. According to Cedars-Sinai, requests that take a while to fulfill would then get bumped up the chain of command.
While this might raise concerns about automation stealing jobs from qualified healthcare professionals, I’d argue it actually does the opposite. It does play into automation’s narrative of efficiency, but you’re essentially helping out overworked nurses at already understaffed hospitals. Arguably, if you’re a qualified nurse, the last thing you want to spend your time doing is changing TV channels when a patient elsewhere might be in need of painkillers. Plus, there’s just no way Alexa’s ever going to be able to take your blood samples even if you ask it nicely.
The use of Alexa in hospitals has increased notably over the last few years, and its presence in patient rooms is becoming more common. Hospitals often use Alexa Smart Properties, Amazon’s healthcare-focused platform, to enhance patient experience and operational efficiency. Notable systems like BayCare Health and Cedars-Sinai have rolled out Alexa devices in hundreds of patient rooms, allowing patients to control their environment (lights, TV, call nurse, entertainment, etc.) and communicate easily with care teams—all hands-free. Hospitals have found that voice assistants are intuitive for patients regardless of age or technical experience and are a “game-changer” for engagement and workflow.nurse+2
BayCare Health System (Florida): As of 2025, Alexa is installed in all 16 hospitals in the system, offering patients control over room amenities and streamlining entertainment and communication with staff. Some patients even expect Alexa devices in their rooms, highlighting growing adoption and familiarity.mobihealthnews
Patient Experience: Hospitals report improved patient satisfaction and more efficient workflows due to voice assistant integration.healthcareweekly
AI Assistant Trends in Hospitals
Use of other AI assistants (including voice AI and virtual medical assistants) has also increased—dramatically.
Widespread Adoption: As of 2025, over 80% of U.S. hospitals use some form of AI assistant to improve patient care and operational efficiency, whether through voice, chat, or workflow automation.litslink+1
Market Growth: The virtual medical assistants market was valued at $1.41B in 2025, with annual growth rates around 30% and further rapid expansion expected. Nearly half of healthcare organizations use or plan to implement AI-powered virtual assistants, with common applications including appointment scheduling, routine patient queries, triage, prescription refills, and patient education.golean+1
Voice AI in Call Centers and Patient Communication: Hospitals like Houston Methodist have used AI voice assistants to handle massive patient call volumes—especially during health events like vaccine rollouts—automating up to 91% of inquiries and dramatically reducing costs by minimizing human staffing needs.simbo
Automated Intake, Triage, Decision Support: Beyond patient rooms, AI assistants power administrative workflows (e.g., admissions, billing), handle documentation, and support clinicians using large language models for diagnosis and protocol recommendations.ishir+2
Summary: Alexa vs Other AI Assistants in Hospitals (2025)
alexa adoption rate hospitals
Insights
Alexa use is clearly rising in U.S. hospitals—driven by patient and staff demand for intuitive, hands-free interactions.
AI assistant adoption as a whole has surged, with nearly every hospital deploying either voice or virtual agents for both clinical and administrative tasks.
Voice AI agents are expected to become universal, with benefits for patient satisfaction, cost efficiency, and operational scalability.hyro+1
In summary, both Alexa and other AI assistants are being used much more widely in hospitals in 2025 compared to prior years, with the trend strongly upward for both categories.
ZIVELO AND OAK LABS MERGE TO REDEFINE PUBLIC COMPUTING
The two companies join forces to pave the path for the future of interactive technology
San Francisco, CA and Scottsdale, AZ – May 15, 2018 – ZIVELO, the Scottsdale-based public computing technology company that offers self-service kiosk and digital signage solutions, today announced it has acquired Oak Labs, Inc., the San Francisco-based software company best known for its interactive retail technology, powered by OakOS.
This acquisition positions ZIVELO as the first interactive experience provider to now offer a comprehensive suite of powerful software development tools on top of its proven hardware product line and services offering. Healey Cypher, co-founder & CEO of Oak Labs, will be the new CEO of ZIVELO and Ziver Birg, founder & CEO of ZIVELO, will serve as Executive Chairman.
ZIVELO will continue to produce its award-winning, self-service kiosk and digital signage solutions for a portfolio of global companies. This includes 3 of the 5 largest QSR’s in the nation, and top brands across the retail, banking, healthcare, restaurants and hospitality industries. With OakOS, ZIVELO’s customers and third party developers will now be able to rapidly build and deploy applications using the only developer kit designed specifically for kiosks. Within days, clients can develop fully-functional applications using common web-based frameworks and a comprehensive SDK. Backed by ZIVELO’s network of support technicians, this comprehensive offering aims to remove the barriers that have previously challenged mass adoption of these technologies by brands and developers alike.
“People don’t realize how frequently they use kiosks,” said Cypher. “Public-computing is becoming ubiquitous as customers demand easy, self-service experiences that don’t require downloading an app. However, historically building and deploying kiosk programs has been way too hard. The new ZIVELO introduces the first kiosk software developer kit on top of our beautiful product line. Building a kiosk experience has never been easier.”
Credence Research recently reported that the kiosk market is a $6B+ industry, and is poised to grow past $30B by 2025 as self-service technology adoption continues to grow across key verticals globally. Well documented business cases tie kiosks to 30% basket-lift, increased efficiency, enhanced data collection, and higher productivity per associates.
“With this acquisition, we will now offer advanced software solutions which, combined with our wide range of products, has the potential to transform how this industry operates. We can now solve our customers’ largest kiosk program challenges and better deliver the business results they seek,” said Birg. “As a veteran of this industry, I have never been so excited about where we are headed.”
About ZIVELO
ZIVELO’s mission is to revolutionize the way brands use technology to interact with their consumers on-premise and in the physical world. Founded in 2008, ZIVELO has rapidly grown to become the leading self-service technology brand offering a sleek and sophisticated product design, intuitive user experience, and cutting edge modular hardware solutions. In 2018, ZIVELO acquired Oak Labs, the creators of OakOS – the world’s first operating system for public computing experiences. Through the acquisition, ZIVELO now provides brands with an end-to-end solution for the roll-out of kiosks and digital signage. For more information, please visithttp://www.olea.com/.
A man with a beard stands in side profile against a plain background, reminiscent of the sleek design of a Zivelo kiosk. He dons a dark long-sleeve button-up shirt, hands tucked into his pants pockets. The high-contrast black and white adds to his composed elegance.
Two white digital kiosks with touch screens and card readers stand on separate pedestals. The left screen displays OVKOS, echoing the sleek design of a ZIVELO kiosk, while the right shows ZWELO. Both blend seamlessly into the transparent background.
A row of six sleek, white ZIVELO kiosks, of varying sizes and designs, each with a screen prominently displaying the ZIVELO logo. Aligned from smallest to largest like a digital oakos, they showcase diverse styles with elegance.
A modern office space with large glass windows showcasing a sleek white interior. People gather around tables and couches, while a ZIVELO kiosk stands nearby. The word ZVELO in black letters is mounted on the wall, complemented by ceiling lights and a decorative sculpture.
A modern lounge area features a tufted sofa, four wooden armchairs, and a rectangular coffee table on a beige floor. Two illuminated ZIVELO kiosks stand behind the seating. A tripod spotlight and an oakos-inspired sculptural wall decoration enhance the elegant space.
A modern digital kiosk, the ZIVELO Kiosk, features a large touch screen with ONQ OS in crisp white text. This sleek device, supported by an elegant stand, is crafted for interactive customer engagement across diverse settings.
A sleek, modern white ZIVELO kiosk with a large vertical touchscreen display showcases the CIVIKOS logo. Labeled C10 at the top, this innovative design is where elegance meets functionality, seamlessly blending into any environment with its transparent background.
Man in a navy suit and tie, sitting beside a sleek Zivelo kiosk, smiling at the camera. He has short dark hair and is wearing a white dress shirt with a pocket square. Hands are clasped in front, and he appears relaxed against the white background.
Two people stand in a room with Zivelo kiosks. The person on the left wears a suit and tie, while the person on the right is in a black shirt. Both are smiling, arms around each others shoulders, as sleek kiosks enhance their digital-savvy setting.
Two men stand in an office, fixated on a digital screen displaying OK in red. One wears a black suit, the other a black shirt. Several large Zivelo kiosk screens form the backdrop, casting a modern glow across the room.
Two men smiling and standing side by side in a well-lit room. One is wearing a navy suit with a white shirt and tie, while the other is in a black shirt with dark-colored pants. Behind them, framed displays hang on the wall, including one featuring an innovative Zivelo kiosk design.
Two men in business attire stand looking at an interactive Zivelo kiosk displaying the text OS. One man points at the screen, while the other observes. The setting seems to be a modern office or showroom with similar screens in the background.
Two men stand smiling between three tall ZIVELO kiosks labeled OAKOS. Dressed in formal attire, they appear to be in a showroom or office space. The kiosks feature large screens prominently displaying the name OVKOS, exuding a sleek and professional atmosphere.
MALVERN, Pa.–(BUSINESS WIRE)– USA Technologies, Inc. (NASDAQ:USAT), a premier payment technology service provider of integrated cashless and mobile transactions in the self-service retail market, today announced the expansion of its newly acquired micro market optimization solution, Seed Markets™. The cloud-based and mobile solution was introduced in March 2016 in a limited-test deployment, bringing select micro market operators the same service efficiency tools already available for vending through Seed Pro™ and for office coffee services (OCS) through Seed Delivery™. Dozens of customers have since signed on to use Seed Markets, including All Star Services, One Source Office Refreshments, K&R Vending, Imperial Companies, CL Vending, Southern Canteen, and Gulf Coast Canteen.
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20180222005552/en/
Operators can simplify their operations by standardizing a single set of mobile and web-based tools for markets, vending, and OCS. (Photo: Business Wire)
According to the most recent NAMA Industry Census, micro markets is the fastest growing segment in unattended retail convenience services, with total revenue between 2014 and 2016 increasing by more than 154 percent.
“Self-service markets are gaining momentum as the business model evolves and businesses respond to groundbreaking, new self-service shopping experiences like Amazon Go. But as smart owners and operators look to add these new channels to their portfolio in any scale, they often struggle with separate business platforms and, consequently, separate inventory for vending, OCS and micro markets. This lack of integration creates costly duplication in warehousing, drivers and back-office processes,” said Michael Lawlor, Chief Services Officer, USA Technologies. “We found, through the success of the pilot program, that offering the same tools for micro markets that operators use on their vending and OCS business gives them the ability to better manage operational costs and increase efficiencies. All Star Services has also reported an increase in revenues collected per visit during the first six months of use of Seed Markets. We are thrilled to be able to offer it to all micro market operators as this industry continues to grow.”
With the implementation of the new NAMA standard on VDI VMS/MMS integration, USA Technologies now has the ability to accelerate the integration of Seed Markets with micro markets on which the NAMA standard has been implemented, as the standard eliminates delays stemming from unique development work that would otherwise be required to integrate Seed Markets with the various micro markets.
“We have seen remarkable results since integrating with Seed Markets,” said Duncan Smith, COO of All-Star Services. “Servicing markets is 30-50 percent faster, revenue per visit has increased because markets are better stocked, and we’ve reduced the time it takes to pick beverage orders from the warehouse by 33 percent. Seed Markets has also saved time on re-stocking by reducing the amount of product being brought back from the field to the warehouse.”
Tim Greble, Director of Markets at One Source Office Refreshments also noted, “Our primary focus has been to dissolve our market-only routes, and create fully integrated market/vending routes, while maintaining a strict inventory schedule. With our newly integrated routes, we believe we can add new market and vending business in the Philadelphia region without adding any additional trucks or drivers on the street, which will help us build a foundation for future growth.”
Seed Markets Features Available to Operators
One Standard Set of Tools: Operators can simplify their operations by standardizing a single set of mobile and web-based tools for markets, vending, and OCS. Drivers can now use the same Seed Mobile™ driver handheld app to service markets, as well as vending machines and OCS stops. This minimizes time spent on training and eliminates the need to switch applications or devices. Seed Mobile also features market-specific enhancements such as laser barcode scanner support that make inventorying much faster.
Simplified Route Management: Route schedules for markets, vending and OCS can all be managed in the same web-based interface. Schedules can be market-only or mixed with vending and/or OCS. Markets can even be split across routes, where a market’s snack racks and drink coolers can be serviced by a regular vending driver, while a market’s food coolers can be serviced on a food route. Dynamic Scheduling helps to avoid wasting valuable route labor on markets or sections of markets that don’t need service.
Efficient Warehouse Pre-Picking: Seed Markets simplifies an operator’s warehouse operations as well. Operators no longer need to train warehouse employees on multiple systems, because the same Seed Office™ web and mobile apps now handle inventory management and accountability for markets, vending and OCS. For operators who want to pre-pick market orders with vending orders on the same route, Seed Markets supports a “one pass” pre-pick operation that allows markets and vending machine pre-picks to be selected at the same time, increasing picker efficiency.
Single Reporting Interface: A simplified back-office providing a single reporting interface for markets, vending, and OCS business. Financial reporting can be run across all three lines of business in a single report, making a rolled-up customer P&L or Category P&L easy to generate without having to manage data from multiple systems. Operational reporting is also consolidated, allowing the generation of driver and route performance metrics across vending, markets, and OCS.
Cash Accountability: Reconcile cash collected from markets with cash counted in the money room, enabling the reduction of cash shrinkage and better oversight of cash flow.
“With the integration of Seed Markets with the micro markets supplied by 365 Retail Markets completed, operators are already taking advantage of Seed Markets to manage all of their 365 markets,” said Anant Agrawal, EVP Corporate Development, USA Technologies. “Yoke and Company Kitchen, two other micro market providers, expect to integrate their micro markets with Seed Markets in the near future, and we expect other major providers will follow.”
The news comes on the heels of the company’s recent announcement and what we consider to be strong customer interest in USAT’s expanded end-to-end enterprise services with the addition of Seed Pro and Seed Office solutions to its cashless payment platform following its acquisition of Cantaloupe Systems on November 9, 2017. The acquisition added logistics, dynamic route scheduling, automated pre-kitting, responsive merchandising, inventory management, warehouse and accounting management to USAT’s existing portfolio of cashless payment, loyalty and consumer engagement services. The expansion of Seed Markets further extends USAT’s enterprise offering for self-service unattended retail businesses.
About USA Technologies:
USA Technologies, Inc. is a premier payment technology service provider of integrated cashless and mobile transactions in the self-service retail market. The company also provides a broad line of cashless acceptance technologies including its NFC-ready ePort® G-series, ePort Mobile™ for customers on the go, ePort® Interactive, and QuickConnect, an API Web service for developers. Through its recent acquisition of Cantaloupe Systems, Inc., the company also offers logistics, dynamic route scheduling, automated pre-kitting, responsive merchandising, inventory management, warehouse and accounting management solutions. Cantaloupe Systems is a premier provider of cloud and mobile solutions for vending, micro markets, and office coffee services. USA Technologies and Cantaloupe Systems have 85 United States and foreign patents in force; and have agreements with Verizon, Visa, Chase Paymentech and customers such as Compass, AMI Entertainment and others. For more information, please visit the website at www.usatech.com.
Forward-looking Statements:
“Safe Harbor” Statement under the Private Securities Litigation Reform Act of 1995: All statements other than statements of historical fact included in this release, including without limitation the business strategy and the plans and objectives of USAT’s management for future operations, are forward-looking statements. When used in this release, words such as “anticipate”, “believe”, “estimate”, “expect”, “intend”, and similar expressions, as they relate to USAT or its management, identify forward-looking statements. Such forward-looking statements are based on the beliefs of USAT’s management, as well as assumptions made by and information currently available to USAT’s management. Actual results could differ materially from those contemplated by the forward-looking statements as a result of certain factors, including but not limited to, the ability of USAT to predict future market conditions and customer response to Seed Markets; the possibility that all of the expected benefits and efficiencies from Seed Markets, including improvements in efficiencies and revenue, and scalability, will not be realized by all micro market operators and on all micro markets or within the expected time period; whether the micro market segment of unattended retail will continue to grow at the current pace; the pace at which micro market operators adopt the NAMA standard for VDI VMS/MMS integration; and whether and when USAT will complete integration of Seed Markets with micro markets supplied by certain providers. Readers are cautioned not to place undue reliance on these forward-looking statements. Any forward-looking statement made by us in this release speaks only as of the date of this release. Unless required by law, USAT does not undertake to release publicly any revisions to these forward-looking statements to reflect future events or circumstances or to reflect the occurrence of unanticipated events.
Which Card Printing Module for Self-Service Terminals?
The demand for self-service kiosks has been rising over the past few years. Kiosks are used by banks, leisure and transport operators, universities and shops to meet growing consumer needs and expectations for instant, on-the-spot services, while also reducing operating and personnel costs.
How to Choose a Card Printing Module For Self-Service Terminals?
In order to help you selling Kiosk self-service terminals, Evolis has written a guide which details the criteria to consider when choosing a printing module for a self-service kiosk project.
Type of personalization requested (graphic and/or electronic)
Autonomy
Number of card templates to issue
Size of the card module
Need for a card input slot
Simplicity of software integration
Manufacturer’s ability to provide project support and develop tailor-made solutions
Learn more about Card Printer Evolis
About us:
Evolis, a worldwide leader, develops, manufactures and markets a complete range of personalization solutions for plastic cards (personal data printing and all encoding options).
The Company markets also a full line of products and services for identifying people and goods: software, accessories, signature pads and services.
Self-Service Kiosk Manufacturer Association Board of Directors 2018
Kiosk example. Click for full size – Austin image courtesy Olea Kiosk, Inc.
The Kiosk Manufacturer Association for Self-Service leads efforts to optimize self-service engagements & outcomes with retail technology such as self-serve order kiosks. PR Newswire link.
EASTLAKE, Colo., Feb. 20, 2018 /PRNewswire/ — The Kiosk Industry Association announces its Board of Directors for 2018. 17 companies serve in this capacity and help lead efforts to promote best practices, regulatory compliance in areas such as ADA and EMV in the self-order markets.
Helped create pure self-order financing model and sources for franchisees so that they can capitalize on new technologies incorporating facial recognition and artificial intelligence.
Established a Speakers Bureau to provide speakers for trade shows and seminars composed of industry veterans, deployers and providers both. Coinstar, Redbox, SoloHealth example given.
Examples of units – These are Pyramid units.
Newest Members of Kiosk Manufacturer Association for Self-Service Advisory Board
Pyramid – QSR and Self-Order kiosks
Storm Interface – Input devices and Assistive Technology such as Audio-Nav
Peerless AV – large format indoor and outdoor digital signage kiosks
Kiosk Manufacturer Board of Directors for 2018 include:
Olea Kiosks – “Better kiosks through intelligent design.” A simple philosophy is our driving force. Building better kiosks starts with employing some of the most talented designers, engineers, and metal craftsmen in the American kiosk industry. After 3 generations of innovation, we remain a family-owned and operated company, with an unparalleled commitment to quality and service. https://olea.com
KioWare Olea Kiosks – We strongly believe that our success in the marketplace is due to our high commitment to customer service, which means many things to us. We pride ourselves on listening to our customers and turning their product requests into new features. Our efforts will always focus on improving the product and providing excellent customer care. https://kioware.com
iPadKiosks – Providing complete tablet kiosk systems from high-quality, ADA-compliant enclosures & stands to easy-to-use kiosk software. Backed by a full 3 year warranty! With over 30 years in designing interactive kiosks, we know what works. We’ve developed both hardware and software for hundreds of interpretive exhibits, transactional kiosks, sales exhibits, and training programs. /news-posts/
Pyramid – building it – polytouch ® is the ultimate interactive kiosk solution for various industries and application areas for product presentation, independent processing of purchase processes and as an information terminal. Its individual and flexible application possibilities make the system a competitive advantage thanks to its first-class touch technology. Also, the ultrasound-based localization system PLS. With a precision of 15 cm, it is 10 times better than systems based on WLAN, Bluetooth or RFID technologies. In addition, PLS works with any standard smartphone. For users without a smartphone, low-cost mobile ultrasound transmitters – so-called pucks – are available as an alternative. https://www.pyramid-computer.com/home.html
KIOSK Information Systems – KIOSK leads the self-service industry in a full complement of vertical markets, providing niche expertise in both platform creation and volume deployment support. OEM and end customer projects range from traditional applications in retail; bill payment, and HR to highly custom multi-function banking, vending, smart locker and border security solutions. With over 200,000 units successfully deployed and 20-plus years entirely dedicated to the art of self-service, KIOSK has the passion, expertise, and resources to greatly simplify your path to market. https://www.kiosk.com
SlabbKiosks – leading international manufacturer of self-service, interactive kiosks, based in Las Vegas, Nevada. Their acquisition of Phoenix Kiosk and RedDotNet has allowed the company to not only expand their product offering, but also enhance their manufacturing capabilities. The company is able to complete over 250 projects per year, delivering thousands of kiosks from single prototypes to rollouts with a focus on innovation and affordability. Slabb’s experienced and responsive staff has over 100 years of combined industry experience allowing them to provide their clients with high quality, reliable, state-of-the-art products, support and services. Additional information can be found at www.slabbkiosks.com | www.usakiosks.com. https://www.slabbkiosks.com
Frank Mayer and Associates, Inc. –Frank Mayer and Associates is an industry leader in the creative design and manufacturing of branded in-store merchandising displays, interactive kiosks and store fixtures for leading consumer product companies and retailers. https://www.olea.com
Impresa Financial – Impresa is an alternative lender exclusively focused on providing financing for digital kiosks and automated retail technology. https://www.impresafinancial.com
Source Technologies – Source Technologies’ award-winning self-service kiosks are designed from the ground-up to manage secure financial transactions such as bill payments and retail banking transactions with a focus on user experience, reliability and serviceability. Our Self-Service BillPay and Personal Teller Machines automate customer transactions, increase sales, cut labor costs and maximize customer loyalty and satisfaction. https://www.sourcetech.com
Nanonation – Offering world-class solutions in interactive, digital signage, and transactional kiosks. Nanonation leverages 18 years of experience and an award-winning creative team to produce reliable and compelling public space solutions for multi-national corporations and small businesses alike. https://nanonation.net
PROVISIO – Over 10,000 companies trust PROVISIO, the #1 secure kiosk browser. Software for safeguarding public access computers – secure kiosk browser protects the operating system from manipulation – included start screen templates & designs – optional digital-signage and remote management. https://www.provisio.com
OptConnect – is North America’s leading provider of managed service wireless connectivity for ATMs, Kiosks, Digital Signage and other custom applications. OptConnect revolutionizes the way machines communicate, providing for fast and secure connectivity, cost savings, and greater reliability. OptConnect offers end-to-end managed service providing customers with the greatest level of service and uptime. https://www.optconnect.com
ARCA – We provide technology and services to help people control cash in bank branches, retail stores and self-service kiosks. Cash recycling solutions. Learn more About Us. https://www.arca.com
Storm Interface – Storm Interface manufacture heavy-duty keypads, keyboards and custom computer interface devices. All products are built to withstand rough use and abuse in unattended public and industrial applications. Storm also specializes in assistive technology for ADA. https://www.storm-interface.com
Peerless-AV – Professional – We proudly design and manufacture the highest quality products, ranging from outdoor displays to complete kiosk solutions, digital signage mounts to wireless systems. https://www.peerless-av.com/en-us/professional
CSA Self-Service – Kiosks & Digital Signage Solutions – CSA Self-Service Solutions is a premier self-service solutions provider focused on providing professional solutions that lower the total cost of ownership throughout the lifecycle. Our service operations expertise and professional nationwide workforce combined with our design & manufacturing capabilities provide our clients with the most complete self-service solutions in the industry. https://www.csakiosk.com
About the Kiosk Manufacturer Association for Self-Service (aka Kiosk Industry Group)
The Kiosk Industry Group is a news and marketing association for self-service and kiosk manufacturers. It is for the benefit of kiosk manufacturers, developers, resources and client companies who are involved in self-service transaction machines (SSTM). News about the industry and by the industry is published on our website when it is relevant to companies that deploy or may deploy self-service or to companies that support those deployers with hardware, software or applications. The Kiosk Industry Group has been active since 1995. Our audience this year on the website is 50,000 (human). Visit https://kioskindustry.org/ for more information.
Media Contact for Kiosk Manufacturer Association for Self-Service:
It seems like it was just yesterday that nearly every grocery store and strip mall featured a drive-up Fotomat film processing shop in the parking lot. Amateur photographers would drive up to the window, drop off their film or disposable camera, and stop back a few days later to pick up their pack of prints.
With the advent of digital photography, though, those shops quickly disappeared, with photo processing services moving inside the store to serve as a customer draw. In 1980 there were more than 4,000 Fotomat stores around the United States; today not a single one remains. Digital cameras began outselling film cameras in 2003, and the trend has continued ever since. Kodak stopped selling film cameras in 2004, and Nikon followed suite in 2006. What was probably the final nail in the film coffin came in 2012, when Kodak declared bankruptcy.
The move to digital did, though, open up opportunities for photo development kiosks as the customer touchpoint for photo processing services. The premise was that shoppers would bring in their camera’s memory card, insert it into the kiosk and select the number and size of the photos they’d like printed. And of course, do a bit of shopping while they waited for their photos to be ready.
While the veracity of the numbers is debatable, one of the many research reports that predict trends in the kiosk industry forecasts the size of the global photo kiosk market in 2017 will total $1.5 billion. Another one forecasts the market will total $1.9 billion by 2020, so apparently some amount of growth is likely.
Does that mean kiosk manufacturers should consider adding photo kiosks to their portfolio? While that depends on the strengths and expertise of a particular company, the short answer is probably not. The capital investment required to make a go of photo kiosks is so large that it’s likely beyond the capabilities of all but the most established companies, and the multitude of changes occurring in the imaging industry means the direction of the market isn’t yet clear.
Following the trail
To get a sense of where the photo industry is going and what the opportunities for kiosk deployers might be, it helps to have a sense of where it’s been.
From the early 1960s, when Kodak first introduced its inexpensive Instamatic camera, on through the 1990s, most households likely owned a single camera or bought disposable cameras one at a time, processing two or three rolls of film a year. It wasn’t unusual to find a disposable camera with four or five shots left on it in the bottom of a drawer, snap off those photos and drop them off for processing with little or no recollection of what was on the earlier shots.
“The photo finishers used to joke they’d get a roll of film and there was a Christmas tree on each end,” said Gary Pageau, who formerly as an executive and communication consultant with the now-defunct industry trade group the Photo Marketing Association. At its peak, the annual PMA trade in Las Vegas boasted more than 50,000 attendees, but industry changes prompted a scheduling change in 2012 to coincide with the Consumer Electronics Show. In 2016, the PMA merged with the Photo Imaging Manufacturers and Distributors organization to form the Imaging Alliance.
“People in those days used to take pictures more for memories,” Pageau said. “And very few pictures were enlarged.”
Cameras were first paired with mobile phones in 2000, and today nearly everyone has a mobile phone camera in their pocket. In most cases, those cameras pack a resolution greater than the best film cameras.
And that has led to a staggering increase in the number of photos taken each year. Technology website TechCrunch estimates there will be 1.2 trillion photos taken around the world in 2017, nearly 14 times the 86 billion photos the news site Buzzfeed estimates were taken in 2000.
Although that would seem like a jackpot for the photo processing industry, it hasn’t quite worked out that way. Most photos aren’t ever printed, and photo paper is only one of several choices of media on which to print images.
“Metal prints are big right now, canvas prints are big and paper prints in weird sizes like square prints,” Pageau said.
“Printing on clothing, printing on fleece, throws and blankets and things like that are popular,” he said. “Now, when they do print pictures, people usually have a specific purpose in mind.”
Another change affecting the photography world is the advent of smartphones and wireless connectivity in the mid-to-late 2000s. Although there was a brief period where an in-store kiosk was the method of choice for choosing images to be printed, that has been supplanted by websites and apps. If a store does offer a photo kiosk, customers expect to be able to wirelessly transfer images from phone to kiosk.
And many customers are no longer expecting to have their prints ready in an hour or less.
“Although instant printing used to be a big thing, many people today really don’t expect to get their output right away,” Pageau said. “They understand that if you’re making a print on metal or canvas that it’s going to take a while; it may have to be shipped out or whatever.”
So while 10 years ago it may have been cost effective for a retailer to invest $250,000 or more in an in-store photo lab, today that may not be as worthwhile. While in the early days of digital photography that photo lab might have guaranteed two customer visits – one to drop off and one to pick up – today those customers may not even set foot in a store to have their images printed.
So where are things headed?
Obviously, the photo kiosk market faces stiff competition. Although there are still plenty of kiosks in the marketplace, anyone thinking about entering the market is likely to face some challenges.
“A new photo kiosk is a beautiful thing, but sadly the market is full of old photo kiosks,” said Murray Macdonald, president and chief technology officer at Vancouver-based Storefront.com, which specializes in creating customer-facing applications, imaging infrastructure and management systems for SMEs, global multinationals and Fortune 500 clients.
“Retailers today don’t have the capex to change that,” Macdonald said. “They’re just kind of maintaining what they have.”
Consolidation in the retail and pharmacy sectors has left many companies with collections of disparate kiosk solutions, making it difficult to introduce new equipment and having it play well with legacy systems. And of course, kiosks have become just one of several channels by which customers get their images to the lab.
“Retailers today need a Web solution and a mobile app along with a kiosk,” Macdonald said. “So retailers really need three customer-facing interfaces and then the backend stuff. A kiosk is really just one of those three today. You’ve got to kind of stitch all that together as a retailer or buy it from a provider who can give you all those pieces.”
In addition, online photo processing sites such as Shutterfly and Snapfish, where customers upload their photos to a website and have the printed images shipped to their homes, are gaining in popularity and market share. Shutterfly, for example, serviced 10.1 million customers in 2016, a 4 percent increase over the previous year.
Still, that doesn’t mean that kiosks as part of a photo solution are a dying breed.
“We’ve been surprised by how strong the kiosks are, actually,” Macdonald said. “We’ve actually seen growth on ins store purchasing for certain types of products and depending on the retailer. “
A host of new technological developments promise to crack open new opportunities for both the kiosk industry and the imaging industry as well.
“I’m very excited right now about both industries,” Macdonald said.
“There is a lot of stuff happening right now,” he said. “Things like 3D printing and depth cameras are going to bring on a whole new rash of applications.”
Depth cameras, or range imaging time-of-flight cameras, can sense the time that it takes light to return from objects in a photograph. The camera takes that information and combines it with video data to create 3D images, enabling it to calculate the measurements of a room or remove or overlay 3D objects or backgrounds from an image.
“I think there’s a market for novelty kiosks and mobile applications that do fun stuff with people and their photos,” Macdonald said. “That will all be based on new types of cameras and some of the other new products coming on the market.”
Other new technologies promising to bring change to the industries include some that Macdonald’s company is developing, including artificial intelligence that can expand the size of an image while actually improving resolution. Potential applications include taking a 4” by 6” image and blowing it up for a large wall canvas.
“We can take your image and not just scale it up, but actually synthesize the detail that’s missing at that resolution,” Macdonald said. “The results are spectacular.”
We try and highlight members and UCP has been scored as #2 in the PYMNTS Unattended Retail Tracker, only exceeded by Ingenico who is #1. Pretty good company to be in.. PYMNTS.com Unattended Retail Tracker™, powered by USA Technologies, serves as a bimonthly framework for
The PYMNTS.com Unattended Retail Tracker™, powered by
click to see full image
USA Technologies, serves as a bimonthly framework for the space, providing coverage of the most recent news and trends, as well as a provider directory to highlight the key players contributing across the segments that comprise the expansive unattended retail ecosystem.
The PYMNTS.com Unattended Retail Tracker™, powered by USA Technologies, serves as a bimonthly framework for the space, providing coverage of the most recent news and trends, as well as a provider directory to highlight the key players contributing across the segments that comprise the expansive unattended retail ecosystem.
Unattended Retail Tracker TM
The PYMNTS.com Unattended Retail TrackerTM is a bimonthly report designed to give an overview of the trends and activities across the unattended retail/vending market and the players who are delivering on those services.
The tracker will also include the latest news and highlights and will be organized into a framework that showcases a directory of the key players and information about their capabilities and unattended retail solution offerings.
Scoring
We evaluate companies based on the markets they serve, the technologies they offer, the type of payments accepted and the security standards they have accomplished.
The companies included in the scoring support unattended retail and payments for the following segments within the self-service industries: Food & Beverage, Service Vending, Remote Retail, Parking and Restaurant & Hospitality.
Regarding technologies evaluated, we assess the depth of solutions supported. For example:
NFC (Near Field Communication)
EMV
Magnetic Stripe
QR Code
BLE (Bluetooth Low Energy)
Smart Cards
Payments accepted include a depth and breadth of payment types. For example:
Credit/Debit Cards
Private Label or Closed Loop Solutions
Digital Wallets (Apple Pay, Android Pay, Samsung Pay, PayPal, and more)
We also give credit to solutions for security compliance such as PCI.
Quick Takeaway— A kiosk is a self-service terminal that allows customers or employees to access information and/or complete a transaction without staff assistance. In 2025, kiosks will increasingly integrate AI, audio interfaces, and smart vending to enhance engagement and profitability.
2025 Update
What is the Kiosk Market – Research and Data
In 2021, Research and Markets estimated the U.S. self-service kiosk market at $2.4 billion, projecting growth to $4.6 billion by 2026 at a 13.6% CAGR. For 2024, Research and Markets projected the global interactive kiosk market at $35 billion, with growth to $67.2 billion by 2033, representing a 7.5% CAGR. And then IndustryArc — Self-Service Kiosk Market size is estimated to reach US$43.6 billion by 2030, growing at a CAGR of 6.4% during the forecast period 2024-2030. Odd how they list Ingenico, PopID, Toshiba and Armodilo as major kiosk manufacturers? Examples of internet scrapes. Most firms that publish these estimates make money selling research reports and often lack direct interviews, field audits, or validation with actual large kiosk deployers and manufacturers.
Next year? Multiply the numbers by 1.22 and you have 2026 report just like that…. The only value is the forecasts as an indicator of internet posturing and report data sales potential. In that sense it is a reliable trend indicator.
A more conservative, “real” estimate from direct industry participants—especially in the U.S.—often puts the true kiosk sector (excluding ATM, vending, and all tangential categories) at closer to $8–15 billion globally for core interactive and self-service kiosks.
By comparison, the kiosk industry commissioned BCC to create a comprehensive kiosk report in 2021. 134 pages and interviews with actual participants provided the data and basis. Here is copy of our last report — 2019 Report KMA – Self Service Kiosks_Final_March-11-2021-IFT-updated-compressed — for specific competitive intelligence, accurate company rankings, industry nuances, or tactical investment decisions, our reports include by design key real-world detail or context.
Excerpt: The U.S market for self-service kiosks was valued at $2.6 billion in 2019. It is projected the self-service kiosks market in the U.S. will grow at a CAGR of 16.1% to reach $4.4 billion by 2025. The U.S. market for self-service kiosks has been segmented based on the application and end-user industry. Based on applications, the self-service kiosks market has been categorized into Check-in Kiosks, Check-out Kiosks, Ticketing Kiosks, Self-ordering kiosks, Financial Services Kiosks, Bill Payment Kiosks, Digital Signage Kiosks, Bitcoin Kiosks, Temperature Screening Kiosks, and Others. The check-in kiosks segment had the largest share of the market in 2019 and was valued at $530.5 million. The U.S. market for check-in kiosks is expected to grow at a CAGR of 19.8% to reach $873.6 million in 2025. In recent years, check-in kiosks have become more popular in several environments. Airline, healthcare, and hotel and hospitality check-in kiosks are among the most popular types.
One problem with market data is that POS is often combined with kiosk numbers. Self-checkout units in supermarkets are kiosks? You’ll see NCR, Toshiba, and others at the top of that list. Hybrid point-of-sale is more accurate in their case, though point-of-sale has shifted from employee-facing to customer-facing.
Defining “what a kiosk is” means asking the questions :
Is it by design or functionality? If functionality then almost anything that provides customer interaction fits that description doesn’t it?
Am I just considering standalone terminals that provide a transaction a “kiosk”? That brings in POS self-checkout and ATMs
Is it manufactured and designed by a kiosk company?
is this a kiosk?
Diebold has many kiosks, but mainly ones they resell from a kiosk manufacturer.
NCR Voyix? Most of “their kiosks” are made by Samsung. Is Voyix a kiosk manufacturer?
What about ATMs – functionally they are a kiosk but everybody has decided to call them ATMs. Right?
Is an iPad a kiosk?
When is it NOT a kiosk?
With self-checkout POS it is a singular unit
It is a purpose-built ATM — ATM manufacturers are different from kiosk manufacturers —
ATMs are singularly designed template provided by any manufacturer — kiosks come in all flavors
It is a computer terminal with a bunch of components placed in proximity. Panera’s counter is example.
AI being used — Restaurant POS ROI — Reduced Labor, More Profit and More Sales — Three examples with Clover POS and Samsung kiosks. Primary software by Nanonation (they do Coinstar too fyi*)
Used to be replacing employees was often quoted as reason to use kiosks. Now it is in order to make more money. How do kiosks affect sales and customer experience? Our example is McDonald’s. Main purpose is to “let” the customer spend more money. Give them permission and the tools to do that and they will. https://kioskindustry.org/mcdonalds-kiosk-top-three-questions
Automated vending and lockers are emerging as key markets — So you are patient or staff at a hospital and wanting some Chick-Fil-A? New temperature controlled vending machine now available (Monday thru Saturday mind you!) https://kioskindustry.org/chick-fil-a-vending-machine
Audio – Drive Thru Technology — SoundHound AI and Acrelec Partner for Next Generation of AI-Powered Drive-Thrus. Nice Burger King demo + Wendys is now Acrelec (kicked out former supplier) https://kioskindustry.org/soundhound-ai-and-acrelec-partner
Market report for Top 50 Point of Sale in restaurants. Included are SST (self service tech tags) and you can sort/etc as yu like
https://kioskindustry.org/top-50-restaurant-pos-point-of-sale-systems-market-dataMarket Report Data for The Top 50 restaurants circa 10/25/2025 — you can sort by locations, CAGR, revenue, and of course unique to TIG by Self-Service technology tags or Notes if you like. I’ve included “speculative” as well. https://kioskindustry.org/top-50-restaurant-perspectiveOur updated master list of kiosk company — 27 categories from kiosk manufacturers to Payment solutions to CMS to all types of hardware and software. https://tinyurl.com/2zx363am https://kioskindustry.org/kiosk-company/
2018 Original Article
The kiosk originally began as the town square notice board for the community to post notices. The usual reference in Wikipedia will call out Persia as the originating language for the word. What began as common ground notice posting location matured into RMUs (Remote Merchandising Units) that you see in malls or wherever. With the advent of the internet they took on their electronic iteration in the late 90s.
You now have electronic aka kiosk machine or digital kiosk and you have RMUs (think of Verizon phone kiosk or the Godiva chocolates .at the airport). Digital signage kiosks and digital kiosk signage have replaced the original kiosks. Wayfinding and big 55-inch screens with software from 22Miles and others.
A “functional” variant might be the supermarket self-checkouts but those are more aptly described as “hybrid POS” or Point of Sale. They are also usually assisted by dedicated person scanning coupons and solving issues. Legal suits have come up for those assistants helping the disabled with cash back. Supermarket checkouts have their own set of fraud and theft both customer and employee.
Recently Amazon began the “Just Walk Out” stores which are million-dollar iterations utilizing lidar and cameras. Typically there is a “kiosk” at the entrance where you sign in via biometrics (palm print). Technically you have a kiosk inside a kiosk with those.
What is it?
July 1994 from comp.infosystems.kiosks — well, I seem to recall having a discussion like this during the discussion phase for the group. If you’re asking me PERSONALLY what a kiosk is, I’ll answer as best I can, but I’d also like to see some other people’s responses. After all, my definition might be wrong — I’d like to find out.
My definition is a stand-alone terminal of some sort, usually surrounded by some sort of booth (but not always). They can perform many functions including transactional (electronic funds transfer) and informational (what hours are the Valley Library open?) and functional (print me out that Hallmark card I just designed). Much if not all is determined by it’s software. They can be network-connected or not, can have fancy video, etc. or not — it all depends on the software and how much effort the developers put into it.
There are also a number of hardware considerations, but I think these are something I’m not as strong on and will let others answer. -dknight
For the masses, it started with airline check-in terminals and photo kiosks (from Kodak and Fujifilm) and also ATMs.
For more frequently asked questions including “What is a kiosk” be sure and look over the KMA Global website FAQ. You will also learn under what conditions a burrito is considered a sandwich 🙂
What a kiosk is NOT
Sometimes it helps to figure what something isn’t in order to narrow down what it is. Here are some examples.
An ATM — it really is an “kiosk,” but it has been branded an ATM forever, so in that sense it is not. Follows the same regulations. Singular function and graded on speed and safety. Trying to do more muddies the process.
Supermarket Checkout – these hybrid POS “pod-oriented” self-service checkout machines are generally a conglomeration of devices mounted together, and generally under the supervision of a store employee (which grants them “assisted” transaction status)
A bulletin board at your local park provides rules, hours of operation, and other related information. Sometimes they go digital but not often.
Digital signage in storefronts advertising the latest specials/etc and having no form of interaction. That can get tricky if the digital sign includes presence detectors and does a demographic analysis, but that is NOT bidirectional interactivity.
Some General Observations
For sure:
They allow interaction usually with touchscreen
Usually customers/prospects oriented
Many are employee-oriented
Either informational or transactional in nature.
Multiple units are typically standalone and in a line to help traffic flow
Your typical kiosk today is very much different than those. They are self-service kiosks, typically electronic, and can be found in various settings. The form factor ranges from a mobile device to a tablet to a larger enclosures (usually metal but also plastic and wood).
Define Kiosk and Iterations
Our latest definition? A terminal that allows customers or employees to get information and/or conduct a transaction, without the assistance of a person. It may or may not have a touchscreen for example.
Here are some of the main categories for the modern-day kiosk.
In malls, events, tradeshows and other locations you have the RMU, which is a Remote Merchandising Unit. Point of Purchase fixture iterations. Many current self-service kiosk companies evolved from these units design and manufacture and continue to do a large business in these. Examples would be Olea and Ikoniq (main business being RMUs).
It is generally interactive but not always.
It most often provides a computer (such as Dell Optiplex) and has a 17 or 19″ 5:4 aspect touchscreen (between 7 and 84 inches). 2020: more likely an AIO and at least a 22 landscape.
Most often than not it is unattended. Companies like to stretch this into a quasi semi-attended mode where employees offer to assist.
It is a standalone enclosure in the most common iteration.
Examples follow
Airline Check-In Kiosks – pioneered by Kinetics and others. Major vendors include NCR, SITA, and dwindling IBM. They have also moved into the baggage area.
ATM Machines – Historically it has been NCR, Fujitsu, Nautilus, Triton, IBM with Wincor Nixdorf and the ISOs (Independent service operators).
Bitcoin Kiosks and BTMs and Crypto Kiosks are big things in 2022
Electronic kiosks – this is a big category. It basically includes all categories which can be bill pay kiosks, kiosk software for lockdown, financial kiosks and more.
Internet Cafes – sometimes a keyboard can’t be beaten. These are one of the originals and helped educate the masses on using the Internet everywhere. We used them all the time when we would visit London, England.
POS Terminals – includes customer-facing POS terminals whether for entering loyalty number.
Food Order Kiosk – Mcdonald’s is a prime example. Order your own burger made to your preferences.
Gaming Kiosks – the military uses these for letting the soldiers relax (and train) at the same time.
Parking kiosks – whether on the street or in the garage
Hoteling – this is where office workers work at the same building but can sign up for any desk for the day. Larger companies experiment with this and in this age of BYOD it is relevant.
Information Kiosks terminals – can be as simple as barcode lookup in grocery aisle or online “showrooming”. AKA Interactive kiosk.
Interactive Digital Signage – a contradiction in terms but Digital Signage often is a large touchscreen and offers Content Management Services as well as Advertising. The touchscreen provides major ROI component.
Immigration and Security Kiosks – found at airports as well as Border Control. These units typically utilize biometrics.
Registration kiosks for loyalty and membership.
Gift card kiosks such as Coinstar Gift Card Exchange Kiosk.
Retail kiosk – this can be many iterations. The latest ones are beginning to introduce Beacons and Facial Recognition for recording demographics and traffic patterns and customer flow.
Gift Registry kiosk – one of the originals and still going. Our teeth were cut developing the Bridal Registry and Baby Registry kiosks for Target. Multi-generational marketing at its best (kids shop where Mom shopped)
Tablet kiosk – typically used for registration and quick lookup they have the advantage of being small and can be place at eye level.
Vending – these can add nutritional information mandated by the government. They can dispense sandwiches, coffee and a large range of merchandise (Zoom is a pioneer).
Telemedicine and Telehealth – whether at the supermarket or at corporate headquarters, remote healthcare structures are hybrid of RMUs. These extend into home monitoring and follow up for post operative patients to maximize results (and government incentive rewards).
Marijuana & Cannabis – one of the emerging markets with its high use of cash, security and new multiple form factors such as edibles.
Photo Kiosk – still going strong and one of the original heavy hitters. Kodak at one point had over 60,000 in place.Prison kiosk – video visitation and more
Social kiosks – interacting with your friends at wanna-be-seen locales becomes fodder for Twitter, Instagram and Facebook. The payback is demographics.
Survey Kiosks – can be as simple as a 4 button “How Was Your Experience?” device (we like those) or a tablet. Surveys are better being short to improve response rate.
Wayfinding kiosks – despite GPS enabled mobiles navigating a large structure can require clear instructions whether consumer or corporate.
Wine Kiosks – As a recommendation and selector function these do quite well. Experiments in dispensing wine were plagued by being poorly regulated and operated.
So what is it? Here is one definition:
Typically a computerized terminal used by the public or employees for services.
We’ll continue to add details and more information in the future.
Good point of view (albeit dated) on immigration kiosks by an expert at SITA who just happens to do most of the immigration kiosks (aka Border Kiosks). SITA also does the Amtrack ticketing kiosks and lots of airline check-in kiosks.
Published on 31 December 2014 08:12 by Sean Farrell
Introduction
Immigration Kiosk Primer — At the end of October, Acuity Market Intelligence reported that automated border control kiosks were expanding across North America and the Caribbean with a total of 25 airports now offering the service. The analyst reports that global market for kiosks will reach 8,000 by 2018. It isn’t just the Americas that are turning to automation, e-gates and kiosks are being used and deployed worldwide, including Australia,Singapore, Germany and the UK.
Why is automation proving so popular? Simply put, the technology is mature enough and radically improves border efficiency and throughput. Acuity Market Intelligence estimates that the kiosks in the US have “decreased international arrival and preclearance border control wait times by as much as 80%.”
Increasing passenger numbers mean that border agencies need to take action. The International Air Transport Association (IATA) predicts that international passenger numbers will grow by a quarter from 1.2 billion in 2012 to 1.5 billion in 2017. Existing manual border controls already struggle to process today’s volume of passengers and future increases threaten to stress already overloaded processes and systems to breaking point.
The challenge for the border security agency is to identify everybody who is not authorized to enter the country among the millions of legitimate travelers. Border agencies need intelligence to identify these high risk travelers efficiently, accurately and without disrupting the immigration experience for the majority.
Case for immigration kiosks
Automated border gates and kiosks remove the need for a border guard to manually check the travel document and identity for each and every traveler. Qualified border agents can then be redeployed to focus their attention on potential high-risk travelers, thereby improving efficiency and security.
Success in automated border control relies on the wide use of e-passports and the accuracy of biometric verification. Now over 100 countries have implemented e-passports, representing around 60% of all passports in circulation in 2012. Biometric matching technology, particularly for facial recognition, has also improved dramatically in recent years.
Not a binary choice
There are a number of factors that border agencies must consider to ensure a successful automated border control deployment. These include selecting the right system, choosing where and how to deploy it, educating staff and passengers on how best to use it and re-configuring port operations to maximize the potential benefits.
It isn’t a binary choice between manual and automated processing. It is all about finding the right efficiencies and trade-off between the two. The balance depends on a number of criteria, such as the security requirements, types of threat faced, traveler demographics, infrastructure constraints, and the availability of travel documents, such as e-passports with biometrics.
TPGi® Selects RNIB as Exclusive Reseller of JAWS® for Kiosk in the UK
TPGi and RNIB can help organizations provide usable and accessible self-service kiosk experiences and comply with the European Accessibility Act requirements.
CLEARWATER, Fla., March 20, 2024 /PRNewswire/ — TPGi, a Vispero® company and global leader in accessibility software and services, today announced a strategic partnership with RNIB, the UK’s leading sight loss charity, as the exclusive reseller of its award-winning JAWS for Kiosk screen reader software in the United Kingdom. JAWS for Kiosk is an industry-leading screen reader software designed for self-service experiences.
There are over two million people estimated to be living with sight loss in the UK, and this figure is expected to double by 2050. With the increasing use of self-service kiosks in a range of settings, including airports, train stations, restaurants, and shops, solutions to remove barriers for people with sight loss to using kiosks are critical for this growing sector of the population.
This partnership will leverage TPGi’s expertise and bring JAWS for Kiosk, a robust screen reader solution designed specifically for self-service devices, including kiosks, to a wider audience in the UK.
“We are thrilled to have RNIB as a partner to bring JAWS for Kiosk to customers in the UK,” said Matt Ater, VP of Sales at TPGi. “Their deep understanding of accessibility and commitment to inclusion aligns perfectly with our mission to provide accessible solutions for everyone. This partnership offers a powerful solution for businesses seeking to ensure their kiosks are usable by all.”
By implementing JAWS for Kiosk, operators can ensure their technology is accessible to people with visual impairments, complying with legal requirements and promoting social inclusion.
Alison Long, RNIB’s Director of Consumer and Business Services, said: “Touchscreen-based information is all around us. Walk into your nearest supermarket, restaurant, library, or train station, and you will see customers using self-service kiosks to buy products, gain knowledge and travel for work and leisure, but that becomes impossible when you can’t access the display or make payment.
“That’s why at RNIB, we are delighted to be working with TPGi to bring an inclusive customer experience to the UK for blind and partially sighted people.”
RNIB can work with businesses to help foster understanding of the needs of disabled people and to ensure inclusive design and accessibility are embedded across all areas of the business. For more information about how we can help you, see www.rnib.org.uk/business.
The move is particularly timely as the European Accessibility Act (EAA) comes into full effect in June 2025. The EAA mandates that a wide range of products and services, including kiosks, become accessible and usable to people with disabilities.
About TPGi
TPGi®, a Vispero® company, provides digital accessibility software and services to help businesses reduce risk, grow revenue, and improve user experience. With over 20 years of experience and 21 employees actively influencing accessibility standards on the World Wide Web Consortium (W3C), TPGi offers the most robust knowledge base and accessibility expertise in the industry, as well as award-winning self-service kiosk software. Our tailored approach has enabled 1000+ customers to achieve the best outcomes for their business, their employees, and their consumers. Trust the experts to guide your accessibility journey. For more information, visit www.tpgi.com.
About RNIB
We are the Royal National Institute of Blind People (RNIB).
Every six minutes, someone in the UK begins to lose their sight. RNIB is taking a stand against exclusion, inequality and isolation to create a world without barriers where people with sight loss can lead full lives. A different world where society values blind and partially sighted people not for the disabilities they’ve overcome, but for the people they are.
RNIB. See differently.
Call the RNIB Helpline on 0303 123 9999 or visit www.rnib.org.uk
Note June 2025 – Worth noting that EAA is a European directive like EN 301-549. The UK is not part of the European Union,
Screen reader and consulting for accessibility – TPGi
although the geography makes it part of Europe. Politically and legally, it is not. If offering products and services to Europeans then those European regulations come into play.
EN 301-549 is a European standard that defines accessibility requirements for ICT products and services, supporting both the EU Web Accessibility Directive and the EAA678.
After Brexit, the UK’s PSBAR no longer directly references EN 301-549, but instead points to WCAG as the technical standard47.
The EAA is not part of UK law; the UK government has not adopted it, and there is no current indication it will do so123.
However, UK businesses offering products or services in the EU must comply with the EAA and, by extension, EN 301-549 for those offerings13.
Here is a very good post by UK company on EAA Best Steps.
Original Article
There has been some information which appears to say new self service kiosk terminals have until 2030 to be EAA-compliant. From what we can gather that conclusion is not correct. New terminals are subject. Existing terminals have been grandfathered and allowed to operate for an additional 5 years. As usual ATMs in existing deployments get a pass. Probably the banks arranged that.
‘While the deadline to make websites and apps accessible is 2025, the EU has recognised that making self-service terminals accessible to all is a much harder, more complex task, with requirements on both the providers of kiosk hardware, and the software that runs on them. So, deadlines for the accessibility of new terminals are for June 2030.’ — https://kdseurope.com/european-accessibility-act-what-will-it-mean-for-kiosks-and-atms/
We are checking with the governing entity in Europe but we also asked Matt Ater and TPGi for their take. Thanks Matt!
I took another look at Article 32 of the EAA, which covers transitional measures, affecting kiosks/self-service terminals and the services they provide.
Here’s what the article says (I’ve bolded the relevant text for our discussion):
Without prejudice to paragraph 2 of this Article, Member States shall provide for a transitional period ending on 28 June 2030 during which service providers may continue to provide their services using products which were lawfully used by them to provide similar services before that date. Service contracts agreed before 28 June 2025 may continue without alteration until they expire, but no longer than five years from that date.
Member States may provide that self-service terminals lawfully used by service providers for the provision of services before 28 June 2025 may continue to be used in the provision of similar services until the end of their economically useful life, but no longer than 20 years after their entry into use.
In other words, there is an exception for qualifying existing machines used to provide services, whereby they can continue to be used beyond the June 2025 deadline even if they don’t meet EAA requirements.
Per Article 2) of EAA, self-service terminals covered by EAA include:
(b) the following self-service terminals:
(i) payment terminals;
(ii) the following self-service terminals dedicated to the provision of services covered by this Directive:
— automated teller machines;
— ticketing machines;
— check-in machines;
— interactive self-service terminals providing information, excluding terminals installed as integrated parts of vehicles, aircrafts, ships or rolling stock.
But beyond discussing interpretation of the official definition of “placing on the market”, I don’t see anything that provides an extension or exception to EAA requirements for self-service terminals placed on the market after June 28 2025. This recent article by Axess Lab on EAA and kiosks supports that view: https://axesslab.com/ict-a11y-eu/
Hope that helps – and I’d be keen to see any sources that the KDS article might have relied on for their conclusion. It’s possible that there has been lobbying at member state level to reduce the requirements for self service terminals during the transposition process, but I would expect it would be legally impossible to dilute the requirements of an EU directive.
*********************************
Matt Ater
Vispero™ | Vice President
17757 US Highway 19 N, Suite 200, Clearwater, FL 33764
The European Accessibility Act: Understanding Digital Accessibility
18th December 2024
The European Accessibility Act (EAA) is a directive of the European parliament passed on 17 April 2019. It succeeds the Web Accessibility Directive of 26 October 2016 which applied primarily to public sector websites and mobile applications. The EAA expands responsibility for accessible Information and Communications Technology (ICT) to many product types and service sectors in the EU. It also incorporates by reference accessibility requirements of other EU acts, making it a single legal point of reference for EU accessibility regulation.
This explainer describes the responsibilities on various entities created by the act, including the types of products and services covered by the act. Conformance to the act primarily relies on harmonised standards, and there are measures to address fundamental alteration and disproportionate burden. Finally the explainer collates and describes all the accessibility requirements for various types of products and services.
Introduction
The EAA was created to respond to the growing use of Information and Communications Technology (ICT) in modern society. Creation of this act is also part of the EU’s responsibility under the UN Convention on the Rights of Persons with Disabilities.
Applicable products and services placed on the market or updated after 28 June 2025 must conform to the requirements of the act. Products or services already on the market at that time, and not updated since before that date, do not have to conform until a) they are updated, or b) 28 June 2030 at the latest. Long-life self-service terminals installed before 2025 do not have to be replaced until a) they reach the end of their economic life, or b) 28 June 2045. Another exception for emergency services gives them until 28 June 2027 to meet the requirements.
EAA Compliance -A badge with a dark blue border featuring the text Digital Accessibility Centre Standard of Accessibility. Inside, EAA compliant is written on a white background, adhering to EAA regulations, with a checkmark symbol at the bottom.
These deadlines set by the act are on 28 June of the following years:
2022 – Member states to notify the EU of implementation acts;
2025 – New products and services must conform to the EAA;
2027 – Emergency services must conform to the EAA;
2030 – Expiry of 5-year exception for products and services placed on the market before 28 June 2025;
2045 – Expiry of 20-year exception for long-life self-service terminals.
28 June 2025 is the upcoming deadline for products and services, after which new products and services must conform to the act. At this time covered organisations should have active plans for conformance under way, plans to design for and verify accessibility, document conformance efforts, verify the supply chain, etc.
The only thing more popular than Taylor Swift’s music industry influence might be Walmart and it’s Self-Checkout units. Maybe close to 100,000 installed across the world? Cash cow for NCR for sure (but here comes Zebra…). Toshiba isn’t exactly laying down either.
Fact is over the last 12 months Walmart has removed self-checkout from a small number of locations—more than 10, but still only a tiny fraction of its total store base. Currently, at least 6 known stores (Shrewsbury, Missouri; Cleveland, Ohio; three stores in New Mexico; and one in Los Angeles, California) have reported complete removal of self-checkout lanes, and select others have reduced or restricted their use, but there is no indication of a nationwide removal.cloudpick+3
So when the Chicken Littles with their trumpets blare out that Walmart is removing their self-checkouts, remember most of them are on Twitter? Cloudpick seems to be tout the panic button. We noticed other “news” sites as well.
Total Walmart Store Count
Worldwide: Over 10,600 Walmart stores as of 2025, across 27 countries.bloggingwizard+1
United States: Over 4,700 Walmart stores in the US alone.yaguara+1
Self-Checkout Removals
LocationNumber of Stores Removing Self-CheckoutCitation
The actual number is slightly higher as more stores make local decisions, but it is certainly well above 10 locations affected—and not at all close to a nationwide removal, given Walmart’s global store count.cloudpick+2
Expanding Self-Checkout?
Walmart has expanded self-checkout to a majority of its U.S. stores over the last several years, with most store locations offering self-checkout kiosks as of 2025. While exact numbers for the recent expansion are not given, industry sources and Walmart updates confirm that over 3,800 Walmart stores in the U.S. currently feature self-checkout options, representing the vast majority of their U.S. locations.kioskindustry+3
Walmart launched advanced self-checkout features (like mobile checkout and AI-powered kiosks) at thousands of stores throughout 2024 and 2025, integrating these systems with most existing self-checkout installations.retailsystems+2
Despite scaling back in select locations (less than 1% of stores), expansion and upgrades remain the dominant trend, with only a few locations fully removing self-checkout.cloudpick+1
Globally, Walmart is also introducing self-checkout technology to more stores outside the U.S., especially in Canada, Mexico, and select international markets.yaguara+2
Theft at Walmart Still A Problem?
In 2025, Walmart sharply upgraded its theft prevention at self-checkout by combining technology, staff presence, and physical security measures across stores with high rates of shoplifting.cloudpick+2
Technology-Driven Solutions
AI Surveillance: Walmart uses AI-powered cameras and software at self-checkout stations to detect “missed scans,” fraudulent behavior, and suspicious movements. If an item isn’t scanned, the AI instantly alerts staff, sometimes providing an overhead video replay so associates can review incidents in real time.securitytagstore+2
RFID Tags and Invisible Barcodes: Many products receive RFID tags and invisible barcodes that ensure items are properly scanned during checkout, making fraud more difficult and automating loss prevention.kioskindustry+2
PIN Pad “Chastity Belts”: To fight card skimming, Walmart installed bright yellow protective covers around payment pads at self-checkout kiosks, shielding against illegal card readers and skimmers.nypost+2
Operational Changes and Physical Security
Selective Removal of Self-Checkout: At certain high-theft stores, Walmart has completely removed self-checkout lanes, reverting back to staffed checkouts. In locations like Shrewsbury, Missouri, this policy led to a dramatic drop in theft and police reports.thestreet+1
Locked Merchandise Displays: Walmart began locking high-risk items (e.g., socks, meats, electronics) behind plexiglass or in tamper-proof cages to curb theft attempts.ainvest+1
Increase in Staff and Law Enforcement: More associates, off-duty police officers, and private security teams now monitor entrances, self-checkout areas, and high-theft zones in cities with organized shoplifting rings.arcadian+1
Legal and Policy Enforcement
Zero Tolerance for Repeat Offenders: Frequent shoplifters are automatically reported to law enforcement, banned from all stores, and may face civil restitution requests, further discouraging habitual theft.securitytagstore+1
Community Service for Shoplifters: In some jurisdictions, those caught shoplifting at Walmart may be sentenced to community service, such as cleaning store parking lots, in addition to criminal penalties.kioskindustry
Walmart’s multifaceted approach in 2025 merges cutting-edge technology, increased physical security, and legal consequences to combat theft at self-checkout, resulting in lower shrink rates and improved safety for both staff and shoppers.
Interesting Stuff
As of mid-2025, Walmart operates 279 Walmart Supercenters and 56 Sam’s Club stores in China, for a combined total of 335 retail locations across more than 100 cities nationwide.corporate.walmart+2
By 2028, Walmart is projected to operate nearly 1,000 retail stores—including Walmart Supercenters and Sam’s Club locations—in China.cnn+2
Sam’s Club: Walmart plans to expand Sam’s Club locations to 100 stores by 2028, more than doubling the 48–56 stores currently operating in 2025.delimarketnews+2
Walmart Stores: As part of a major expansion, Walmart set goals to open up to 500 new stores (including smaller formats and supermarkets) in China between 2019 and 2028; with around 279 Supercenters reported in 2025, this could yield about 900 total Walmart-branded stores (including existing and new stores) in China by 2028.retailtouchpoints+2
Walmart’s aggressive investment and omnichannel strategy, especially through Sam’s Club, means China will likely have close to 1,000 Walmart and Sam’s Club locations by 2028.chainstoreage+2
Bruce Renard, executive director of NAC, and Patrick Conner, chairman, welcome attendees to Las Vegas.
NAC 2025 Serves Up Innovation In Las Vegas
From RetailSystems by Eliot Maras — Attendees who converged on Caesars Palace for last week’s NAC 2025 conference and expo came in search of a better understanding of the role of ATMs in a changing world economy. Three days of education, exhibits and networking in Las Vegas hosted by the National ATM Council certainly delivered plenty of food for thought.
One assumption everyone agreed on is that the independent ATM operator is in a state of change as the economy continues to recover from COVID-19, with operational challenges striking on many fronts.
“As always the industry is very sensitive to the overall economic circumstances in the country,” Bruce Renard, NAC executive director, said in a post-show interview. “As those go up and down, our industry reacts.”
Cash purchases are evolving in the U.S., he said. “As always the industry is very sensitive to the overall economic circumstances in the country. As those go up and down, our industry reacts.”
“As retail generally evolves, we are evolving also,” Renard said. “But I’m not sure how much of that is a transformation as opposed to just current circumstances. For instance, in Los Angeles and California generally, there’s been a very intense effort to address the migrant population there, and it’s been very aggressive and apparently has caused many people to fear going out in their normal daily routines doing shopping and the retail purchasing they normally would do. That whole situation has adversely affected ATM usage in that state.”
There has also been some consolidation in the industry, as well as a stream of new entrants in the industry, he said. “New blood is coming into the industry, and I guess you could call that transformational, but to me, that’s more generational.”
Renard noted that many operator attendees said the show was the best NAC show ever, and cited the following show highlights:
Remarks by keynote speaker Scott Fitzgerald, a Republican Congressman who offered an update on The Safe Access to Cash Act, which Fitzgerald co-sponsored. “It was very encouraging to hear him say that he thought there was a good chance that we’ll be able to pass the Safe Access to Cash Act this (congressional) session,” Renard said.
Progress on the antitrust litigation against the credit card companies. “It was also encouraging to hear the lead class counsel on the pending antitrust litigation, NAC versus Visa et al, and in hearing from counsel that we are in the final phas of that litigation and finally being able to look at actually being able to have our day in court and have the matter tried and resolved after almost 15 years prosecuting it.”
A presentation of Captain Jeff Roberts, head of intelligence operations and founder of the Texas Financial Crimes Intelligence Center. Roberts offered insights on how ATM operators can better protect their businesses and their people.
A presentation on diversification opportunities. Renard also heard good comments from a session on diversification opportunities for ATM operators by BodegaAI, which provides a turnkey AI-powered POS for retail that ATM operators can use. The offering includes product recognition, dynamic pricing, margin optimization, SKU level tax automation, retail data analysis, dual pricing and cash discounting compliance tools.
Challenges and opportunities
While research and informal input from operators and suppliers indicate steady growth in ATM use, independent operators face rising costs for data security, theft prevention, regulatory requirements and state-of-the-art management and operational tools.
The more optimistic expectations for the industry are based on aggressive operator adoption of new technology, much of which was evident on both the NAC 2025 trade show floor and during the education sessions.
Grand View Research pegs a 3.6% combined annual growth rate from $26.49 billion in 2025 to $31.64 billion in 2030 for the global ATM market, driven by improved security measures, including biometric and one–time password authentication systems to prevent fraud, and the advent of smart ATMs for users with special needs.
The outlook is especially strong for the ISO (independent sales organization) and IAD (independent ATM deployer) groups as financial institutions find it more economical to outsource ATMs to the independents.
A changing ATM landscape
“In an increasingly low-cash and mobile-focused payments landscape, many of the world’s largest banking groups continue to remove ATMs at scale, while IADs are expanding into areas where cash is still in demand,” Datos Insights noted in a recent research report. “Banks are increasingly migrating branch services to ATMs amid ongoing branch rationalization. For the first time, over half of ATMs worldwide now accept automated deposits, with most of these using recycling technology. As cash withdrawals decline, ATMs are evolving to meet changing customer and bank needs while balancing cost efficiency with service delivery.”
Helen Amos, who led Datos Insights’ Global ATM Intelligence Service research, further remarked: “While we expect to see a continued fall in ATM numbers in coming years, the rate of decline will slow thanks to growth by IADs and expansion projects by banks in emerging economies. At the same time, we will see features such as cash deposit become much more common, meaning that ATMs will continue to play an essential role in the cash flow economy.”
Much of the focus at NAC 2025 was on the expansion of tap-to-pay (NFC), combatting rising ATM theft and new regulatory challenges, all of which will require additional investment.
Tap-to-pay on the move
ATM operators are being driven to embrace NFC by retail POS, which currently surpasses ATMs in tap-to-pay adoption by a considerable margin. NFC integration requires an investment in the necessary hardware and software.
Fortunately, IADs recognize the need to embrace NFC and are responding in kind.
Sal Salpietro moderates an NFC panel with Chuck Schwab, Justin Upton and Scott Weaver.
“As more and more processors have certified these (NFC integration) kits, the growth has been pretty steady,” said Scott Weaver, vice president of sales for retail ATMs at Genmega, speaking on a panel about NFC for retail ATMs. “It’s been sort of shocking to see how many of these kits are going out the door now.”
Weaver acknowledged that operators are concerned about the costs of these investments, but he noted that in many instances, it’s the location owners (the ATM operators’ customers) making the requests. And as volume increases, he said, manufacturers may adjust prices.
Theft on the rise
Theft prevention was also a major focus throughout the show, given recent increases in ATM jackpotting, whereby attackers gain access to an ATM’s internal systems and force it to dispense cash on command.
Exhibitor Switch Commerce, a provider of ATM processing and banking solutions, reported that ATM crimes increased from 38,116 incidents in 2024 to 43,757 to date in 2025. The company further noted that cash trapping, where a criminal attaches a device to the dispenser to block cash outflow and then later retrieves it, accounted for 64% of the incidents, followed by 22% from card theft, 7% from skimming and card data compromise, and 7% from transaction reversal.
Fortunately, lock technology continues to offer more ways to prevent ATM theft.
“Locks are really important, and locks are changing,” Renard said during a two-hour session on lock technology which drew an overflow audience. “Locks can do things they couldn’t do before.”
Phil Sutherland reviews categories of ATM locks.
“There have been some substantial technologically advanced products that have come to market during this past year,” agreed session speaker Phil Sutherland, who works in business development at MBA USA, a provider of locks, tools and training for locksmiths and safe technicians.
During the session, Sutherland described different categories of locks, highlighting Sargent & Greenleaf’s new C series cloud based codeless lock that has no keypad and sends a decryption token to a mobile device that unlocks the lock.
Regulatory issues continue
Regulatory challenges, meanwhile, continue to demand industry response, an area where NAC has played a major role.
Nancy Daniels reviews government agencies and regulations that oversee ATMs.
Nancy Daniels, COO at Hyosung, reviewed the various rules and agencies governing ATM operators during a regulatory update session. Federal initiatives include the Bank Secrecy Act and the Financial Crimes Enforcement Network, which require businesses considered a Money Service Business to register and follow anti-money laundering (AML) and know your customer (KYC) rules.
In addition, Scott Fitzgerald, a Republican Congressman from Wisconsin, gave updates on the Access to Cash Act and the Fair Access to Banking Act, both of which address access to banking services.
NAC lobbyists Jon Alexander and George LeMaistre, Jr. gave an update on the Payment Choice Act, which would guarantee cash acceptance, in response to financial exclusion of unbanked and underbanked individuals.
Jon Rubin, an antitrust attorney, provided an update on the NAC’s lawsuit against Visa and Mastercard for anticompetitive rules relating to the setting of ATM surcharges.
“We’re at the home stretch,” Rubin said regarding the case, which was originally filed in October of 2011.
The 2026 NAC conference and expo will be at Paris, Las Vegas Oct. 13 to 15.
Trade show highlights
Following are highlights from the trade show floor in alphabetical order.
ATM Geeks
ATM Geeks, a Los Angeles based, nationwide provider of ATM technicians, presented information about its maintenance services.
The company’s “first line” maintenance includes software updates, on-site visits, printer repair, communication fixes, money jam fixes and equipment replacement.
“Second line” maintenance for ATM networks includes software format upgrades, parts replacement, hardware upgrades, dispenser swaps, machine reprogramming, vault lock installations or changes, and equipment installation and removal.
ATM Gurus
ATM Gurus, a Long Beach, Missouri based provider of ATM parts, repairs and training, co-exhibited with Triton, one of its partner ATM brands.
ATM Gurus stocks new, refurbished and closeout parts, and provides repair and training for Tranax and Nautilus Hyosung machines in addition to Triton ATMs.
ATM Merchant Systems
ATM Merchant Systems, a provider of ATMs, processing, cash management, merchant POS, digital signage and digital ATM toppers, presented its ATM digital topper, Zem Mount.
Zem Mount allows ATM operators to add digital toppers to existing or new ATMs. The topper allows the ATM deployer to monetize the “real estate” above the ATM.
The topper includes a 32-inch commercial grade HD LED monitor equipped with a media player enclosed in a protective steel casing, presenting a clean, professional appearance. The operator can manage the content using Zem Media’s content management system or use their own content with assistance from Zem Media’s content creation team.
ATM Merchant Systems is also an ATM ISO.
ATM Up
ATM Up, an ATM ISO and a provider of ATM equipment, parts and accessories, presented its ATMRev, a business model designed to uncover operational inefficiencies and streamline ATM operations.
The ATM operator can choose which services it wishes ATMRev to provide.
ATMRev’s operational support includes machine placement, processing, cash loading, repairs, compliance, reporting and maintenance.
Baton Lock & Hardware Co. Inc.
Baton Lock & Hardware Co. Inc., a security products manufacturer based in Garden Grove, California, introduced its 5000 series dimple key system and its 7G series featuring a patented lock with lugs combined with special keys.
The 5000 series dimple key system offers three types of keyways:
The restricted keyways are available when a special key security is required. Key duplication can be obtained by special order.
The reserved keyways are for unique applications. Locks can be keyed alike, keyed differently or master keyed.
The 7G series features a patented lock with lugs combined with special keys. The 7G and 7G 4-way camlocks are constructed with lugs on the entrance to the lock, preventing the use of common picking tools since the pick cannot enter the lock.
The keys for the 7G camlock are cut with two grooves to bypass the lugs, offering up to 600,000 unique key combinations.
Bodega AI
Bodega AI presented its AI-powered POS for retail, offering smart product recognition, dynamic pricing, margin optimization, SKU level tax automation, retail data analysis, dual pricing and cash discounting compliance tools.
Bodega AI also offers multi-lingual text and oral support in 12 languages: English, Spanish, Russian, Arabic, Bengali, Korean, Mandarin, Punjabi, Urdu, Gujarati, Hindi and Farsi.
Carnation
Carnation, a Chicago based provider of currency counter equipment, presented its bill and coin counter machines, mixed money counters, counterfeit bill detectors and check scanners.
The offerings include systems that use ultraviolet, magnetic and infrared technologies for detecting fraud.
The company also plans to introduce bill recyclers in 2026.
CDS
CDS, a provider of ATM payment processing, presented the NCR Atleos ReadyCode cardless transactions for ATMs that utilize one-time use codes. ReadyCode is a card-free, API-based transaction platform that supports payments for ATMs and other devices.
Customers can withdraw cash from tens of thousands of ATMs using a one-time passcode sent to a mobile phone, SMS, email or online account. Customers can also add cash to their account or pay a bill.
Users click to receive the ReadyCode API on their mobile phone or other device. They can then initiate a cash withdrawal or cash load transaction, then receive the ReadyCode passcode along with a list of nearby ATMs.
CDS also demonstrated the LibertyX option to buy bitcoin at an ATM.
Clear Choice Payment Solutions
Clear Choice Payment Solutions, a Switch Commerce company that provides ATM placement services, introduced its affiliate program for ATM operators that includes network registration and bank sponsorship fees.
The company’s Watchdog Program features ATM monitoring in addition to fleet management and wireless device monitoring.
The company’s all-in-one kiosk provides ATM transactions, cash remittance, bill pay, and gaming and sports betting.
Clear Choice also demonstrated a recycler that is new to the U.S., the Atec C3L.
Cord Financial Services
Cord Financial Services, a national ATM independent sales organization of the Fikes Companies, provides ATM equipment, parts, accessories, repairs, transaction processing and merchant services.
The company’s online resource center offers software downloads, error codes, service videos and more for Hyosung and Genmega equipment.
The company has offices in Temple, Texas, Arlington, Texas, Meridian, Mississippi, West Palm Beach, Florida and Clearwater, Florida.
Parent company Fikes Companies also owns GEFCO Convenience Stores, Fikes Wholesale, Fikes Terminal, Group Petroleum Services and JF Air.
Dash ATM
Dash ATM, a provider of ATM security enclosures, introduced a swing gate for island drive-thru ATMs. The swing gate protects front loading drive-up or walk-up enclosures from hook and chain attacks.
The unit, 31.75 inches high by 29 inches deep weighing 415 pounds, features a recessed R2 restricted lock with two keys.
The recessed dual dead-bolt lock system is engineered for maximum resistance against forced entry, while the manganese armor, combined with a recessed housing and opposing bolt design, ensures protection against drilling, prying and brute force attacks.
DNS
DNS (Digital Network Solutions) presented its Transact dashboard that provides ATM transaction processing, processing security and fraud management services.
Transact features a terminal management system, real-time metrics on ATM status and dynamic currency conversion.
The dashboard keeps track of total deposits, total transactions and top balances per terminal.
Dollar ATM Club
Dollar ATM Club, a New York City based online marketplace for buying and selling ATM products, such as parts and accessories, presented a sampling of products available for sale on its website.
Dollar ATM Club shared its exhibit space with Aguila Business Service, a provider of ATM services in Georgia, Florida and Alabama.
Dormakaba
Dormakaba, a provider of one-time-code safe lock solutions, presented CenconX, a device-driven keyless ATM locking solution. The solution streamlines ATM operations and improves efficiencies for cash in transit.
The solution integrates features of dormakaba’s established Cencon platform, such as one-time-code and multi-tenant functionality, and also delivers newer functionality such as automated code transmission via Bluetooth low energy and close seals while replacing the need for physical credentials. The functionalities can be managed through the dormakaba Safe Locks mobile app and are part of the company’s new Apexx Software platform.
CenconX gives dormakaba clients the flexibility to choose between the legacy Cencon experience or the newer functionality of a more streamlined feature set.
DPL Wireless
DPL Wireless, a provider of managed connectivity services, introduced software updates.
The company also presented its Hercules 4G LTE CAT-4, a single SIM modem for ATMs and other low data use applications. The modems are protected by a solid metal enclosure backed by a 5-year warranty.
The company also recently reintroduced its MDB Restart, a feature that allows self-service equipment operators to remotely power cycle any MDB (multi-drop bus) device. MDB is a communication standard used in automated devices that enables the communication between machine components, including payment systems, control boards and peripherals.
First Sentinel Bank
First Sentinel Bank, a commercial bank in Southwest Virginia and Southern West Virginia, presented information about its nationwide ATM cash replenishment program. The company launched its online, long distance relationship ATM program in 2023.
Genmega
Genmega, an ATM manufacturer, presented its NOVA retail ATM, featuring a 17-inch touchscreen that allows full motion video on the top half of the screen while running the ATM program on the bottom half. The top screen offers the benefit that typically requires the addition of a digital topper.
Using components of the existing Genmega retail ATMs, the NOVA does not require the operator to stock additional parts. With the same UL-291 certified vault of the G2500 and Onyx, the NOVA provides the same security features that have been available in Genmega ATMs for years.
Features include edge lighting around the cash dispensing unit and an encrypted pin pad, near field communications, recyclers, as many as four 2,000-note removable cassettes, a 3-inch printer, a UL291 business hours vault and an optional “level 1” vault.
Hyosung
Hyosung, an ATM manufacturer, presented ATM equipment designed to take the ATM customer experience to a new level.
The company’s Cajera Pivot offers expanded service offerings along with cash recycling. Features include cash-in transactions, smart safe functionality and a configurable cassette option.
Additional features include front access, up to a 21.5-inch touchscreen, cash recycling with up to three cassettes, 100 notes per transaction and a 3,000-note capacity per cassette.
Optional features include a barcode reader, a contactless card reader, a privacy filter and a hand camera.
The customer interface includes a 15-inch LCD touchscreen with a 21.5-inch option, a PCI compliant encrypted pin pad, an ADA headphone jack with volume control, and an EMV compliant card reader with an anti-skimming and anti-shimming option.
The company also presented its Hyosung Pay interface which allows the user to deposit cash at the ATM and have their account credited instantly. The interface currently allows bill break, bill pay and sports wager. Additional features in the pipeline are direct deposit, mobile reload, ACME wallet, car payment, store deposit and Western Union money transfer.
Infinity ATMs
Infinity ATMs, a San Diego, California-based ATM ISO, presented its ATM services.
The company’s DIY program allows a deployer to take command of cash loading while taking advantage of Infinity’s transaction processing, reporting and technical support. Infinity ATM services also include ATM placement, 24/7 monitoring, maintenance, repairs and machine branding.
Lock America International
Lock America International, a lock manufacturer based in Corona, California, presented a variety of locks designed to address the problem of “jackpotting” where thieves use standard keys to get into ATMs that use the same generic locks.
The company’s Lock America High Security System allows an operator to retrofit machines with locks with key codes registered exclusively to the enterprise and a master key the operator can control.
Lockmasters Inc.
Lockmasters Inc., a sales and education company representing lock equipment manufacturers, presented information about its Lockmasters Security Institute, offering training for ATM technicians, including GSA technicians and inspectors. Topics include access control, locksmithing, safe deposit box servicing and more.
Based at the Mark C. Miller Training Center in Lexington, Kentucky, the company also has a training center in Maryland near Washington, D.C. and a training and distribution center in Las Vegas.
Training is offered year round.
Loomis AB
Loomis AB, a provider of cash management services with an international network of around 400 branches in 27 countries, presented information about its ATM services, including cash replenishment and settling, deposit pickup and processing, cash forecasting and online reporting.
Loomis recently acquired Burroughs Inc., a provider of lifecycle management services across a wide range of device types in the U.S. and Canada. Burroughs’ services include payment and transaction automation, unattended self-service technology, remote monitoring, predictive maintenance, and other connected technologies.
MBA USA
MBA USA, a provider of locks, tools and training for locksmiths and safe technicians, demonstrated products and information about its technician education courses. The exhibit included information about the new Sargent & Greenleaf C series lock that uses a cloud-based system that sends a decryption token to a mobile device that unlocks the lock.
Products in addition to locks include door and gate hardware, keys, key machines and cutters, drilling tools, lighting and optics, and apparel and gear.
Education and training include GSA approved technician courses, safe lock manipulation, physical security lock training, electronic safe locks and more.
The company also introduced its MBA Locksmith Portal, an information website for locksmiths and security professionals, including video libraries, diagrams, interactive product data, training courses, a community forum and more.
OptConnect
OptConnect, a provider of connectivity solutions, presented its fuse one 4G LTE Cat 4 router that features dual-SIM technology with the ability to ensure endpoints stay connected. The fase one is a semi-managed commercial grade cellular router that includes Wi-Fi access with hotspot functionality and security protocols.
The fase one enables automatic switching to an available backup and supports multiple VPN protocols.
The device is 83 mm by 25 mm by 74 mm in size and withstands temperatures from minus 40 degrees Centigrade to 75 degrees Centigrade.
NextATM
NextATM, a Grant Victor company based in Kaysville, Utah that supplies ATMs, ATM parts, ATM signs, decals and paper, presented its “ATM Forward” podcast interviews with industry leaders, an educational initiative for ATM operators.
ATM Forward provides a place for operators and innovators to hear conversations about cash, compliance, technology and other industry issues. The podcasts can be heard on the Spotify, Apple Podcast and YouTube platforms.
Grant Victor companies also include eGlobal ATM Services, which provides ATM placement and transaction services; TetraLink, which provides ATM products and services to financial institutions; and NextBranch, which offers branch transformation ATM equipment and services to financial institutions.
Paper Systems Inc.
Paper Systems Inc., a provider of paper rolls for ATMs and other industries, presented various size paper rolls, along with POS ribbons, ink jet cartridges, thermal transfer ribbons and printed rolls and labels. The company can custom print as many as six colors.
The company, founded in 1976, is based in Springsboro, Ohio and has a warehouse in Ocala, Florida.
PAI Powered By Brinks
PAI Powered By Brinks, a provider of ATM managed services, introduced its PAI Instant Master Keys to simplify master key management without worrying about losing keys or having to order new ones.
The company’s online key management system for ATMs allows for the secure provisioning of master keys through a digital interface that removes the need for physical key envelopes.
The system removes delays associated with shipping and tracking physical key envelopes, thereby reducing downtime and streamlining ATM maintenance and security processes.
Rise Armored Services
Rise Armored Services, a first time exhibitor, offers cash management services including armored cash in transit, ATM replenishment, cash processing, cash vault storage, smart safes and smart safe services.
The company’s ATM residual and deposit verification service uses multiple multi-pocket counters and provides deposit verification, storing of deposits, bundling and more.
The ATM replenishment service features a deposit pull only option, ATM cash adds, ATM emergency cash adds and mobile ATM vehicle operation.
The ATM inspection and cleaning service features a technician to clean and check required ADA functionality.
The cash vault services include next-day processing of ATMs, smart safe deposits and storing the cash in Rise terminals’ vault for rapid delivery.
Sargent & Greenleaf
Sargent & Greenleaf, the Nicholsville, Kentucky based manufacturer of security solutions, introduced its C series cloud based codeless lock that has no keypad and sends a decryption token to a mobile device that unlocks the lock.
Phil Sutherland of MBA USA Inc., a provider of lock education and supplies, described the C series during a well attended educational session on ATM locks.
“There is no code,” Sutherland said during the session. “There is an authorization that gets created, and that authorization can be for an extended time… It’s codeless and it’s cordless. It’s not connected to the Internet.
“What the C series does is it utilizes multiple levels of encryption bidirectional communication, so as it comes from the cloud; it’s encrypted as it comes through the smart device into the lock.” Where it automatically keys the code to operate and tells the system the operation has been completed.
“It’s resistant to burglary, manipulation, and more importantly, cyber attack.”
The C series is expected to be available in the fourth quarter of this year.
Security First Bank
Security First Bank, a Rapid City, South Dakota based bank, hosted its first NAC exhibit after expanding its ISO payment processing services to the ATM industry.
Services include access to national and regional networks, regulatory guidance and compliance, and flexibility in choosing transaction processors.
SMART
SMART, which stands for Service Management and Route Tracking, provides business management software, including software specifically designed for ATM management.
The company’s remote management software monitors ATM performance from a connected device with real-time alerts and tracking.
The commission tracking software automates commission calculations for partners with detailed reporting and statements.
The adjustable cash forecasting software provides real-time cash flow predictions to prevent overstocking and cash shortages.
The smart mobile software allows operators to access reports and alerts in real time.
Features also include routing, check printing, service employee accountability, vault cash forecasting, advanced cash reconciliation and ATM load photo attaching.
Switch Commerce
Switch Commerce, a provider of ATM processing and banking solutions, presented its Watchdog security platform in partnership with its sister company, Clear Choice.
The Watchdog program features 24/7 ATM monitoring in addition to fleet management and wireless device monitoring.
The company reported that ATM crimes increased from 38,116 incidents in 2024 to 43,757 since that time. It further noted that cash trapping accounted for 64% of the incidents, followed by 22% from card theft, 7% from skimming and card data compromise, and 7% from transaction reversal fraud.
Telecom Products Inc.
Telecom Products Inc., a manufacturer of ATMs as well as coin-operated air, water, vacuum, tire inflation and car wash vending machines, recently introduced an ice vending machine.
The ice machine, 84 inches high (without the ice maker), 72 inches wide and 36 inches deep, dispenses 50 to 350 bags of ice per day and stores 800 pounds of ice. The average ice weight per vend is 10 to 12 pounds.
Payment options include coins, bills, credit and debit cards. Remote monitoring is also available.
Telecom Products Inc., also known as TPI, specializes in laser cutting, punching, brake press, welding, powder coating, CNC machining, CNC routing, precision sheet metal fabrication and assembly.
Triton
Triton, a Calabasas, California based ATM manufacturer, introduced its Argo 15 CDM6240 ATM dispenser, co-exhibiting with its sister company, ATM Gurus.
The machine dispenses seven notes per second for a maximum 2,200 notes per lockable cassette, and can dispense a maximum of 60 notes per transaction. It has a maximum capacity of up to 6,600 notes and can hold as many as three cassettes. It also features an adjustable low level detection report of 50 to 250 notes.
VapeTM
VapeTM, a Cleveland, Ohio based startup with a background in the ATM and music vending industries, introduced its vape vending machines that feature biometric age verification, real-time inventory management and cashless payment that includes tap-to-pay.
The company’s vape machine products include four sizes: a mini wall unit with eight aisles and a 21.-inch touchscreen, a slim wall unit with 10 aisles and a 32-inch touchscreen, a mega wall unit with 15 aisles and a 32-inch touchscreen, and a slim tower unit with 24 aisles and a 43-inch touchscreen.
The machine’s route management software manages inventory, price updates, sales tracking and machine settings via web and mobile devices.
The machine can also offer products besides vapes such as breath mints, hangover prevention bottles, pouches, disposable cameras and mobile chargers.
Ventus
Ventus, a Digi company and a provider of managed connectivity solutions, presented its single-device reboot solution. The solution’s managed connectivity delivers comprehensive network redundancy via secondary cellular or broadband connectivity.
In the event of a primary outage, the network automatically detects the drop and seamlessly fails over to the secondary network until primary service returns.
The solution provides 24/7 technical support.
The company provides cellular wireless and fixed line SD-WAN, hybrid WAN and cellular WAN solutions.
VSR Industries
VSR Industries, a manufacturer of security products to the gaming industry based in Henderson, Nevada, recently expanded into the ATM industry, making its first appearance at the NAC show.
The company’s product line includes camlocks, keys, bases, cabinets, millwork and digital display enclosures.
The company’s recently introduced dimple lock enables an operator to replace the lock core without having to replace the entire lock.
WTI Wireless
WTI Wireless, a Calabasas, California-based provider of machine-to-machine connectivity, presented wireless 4G and 5G routers for 2-, 4- and 5-port devices.
The remote power switch on the router automatically reboots a locked device. The RPS (redundant power supply) then pings the assigned IP address once per minute. If the equipment does not respond after 10 attempts, the RPS will turn the outlet off for 10 seconds, then turn it back on.
The routers also feature magnetic antennas, power adapters, Ethernet cables, PCI compliance, split data routing, cloud monitoring, dual SIM, plug and play, and primary or failover capabilities.
Bob Gilbert presents wireless routers at the WTI Wireless exhibit.
Jon Fryar introduces locks, bases, cabinets and more at the VSR Industries exhibit.
Chris Spearing and David Ide present managed connectivity solutions at the Ventus, a Digi company, exhibit.
Maria Miller presents an ATM with an optional dispenser at the Triton exhibit.
Micah Stanley presents vape vending machines at the VapeTM exhibit.
Joseph Torres introduces an ice vending machine at the Telecom Products exhibit.
Trip Ochenski presents an ATM security platform at the Switch Commerce exhibit.
Patrick Zuber and Aaron Stortzum present ATM management software at the SMART exhibit.
Clayton Weber of Security First Bank educates Less Hollis of Music City ATM in Nashville, Tennessee about Security First Bank services.
Elizabeth Cox, Rob Turbeville, Roxie Rudl and Catherine Hauck present the C series lock at the Sargent & Greenleaf exhibit.
Tony Kather and Josh Barnes present cash management services at the Rise Armored Services exhibit.
Mac Phillips presents an ATM paper roll at the Paper Systems Inc. exhibit.
Eric Hennings presents the Instant Master Keys solution at the PAI Powered By Brinks exhibit.
Tony Trejo and Matt Warner present connectivity solutions at the OptConnect exhibit.
Rhett Needham of NextATM and Darren Baker of Grant Victor present the ATM Forward podcasts and the NextATM exhibit.
Jimmy Hall and Phil Sutherland present locks, tools and training information at the MBA USA exhibit.
Jason Auger presents cash management services at the Loomis AB exhibit.
Kevin Wiley and Toby Craig present security education information at the Lockmasters Inc. exhibit.
Robert Chen presents a lock for the Genmega Universal Kiosk at the Lock America International exhibit.
Jason Eykan and Michael Klein present ATM services at the Infinity ATMs exhibit.
Jeremy Ward presents the Hyosung Pay interface at the Hyosung exhibit.
Ben Choi presents the NOVA retail ATM at the Genmega exhibit.
Carey Watters and Samantha Crigger introduce attendees to First Sentinel Bank’s ATM cash replenishment program.
John Williston and Brian McFarland present managed connectivity products at the DPL Wireless exhibit.
Shannon and Chris Snowden present the CenconX device-driven keyless ATM locking solution at the Dormakaba exhibit.
Hau Nguyen and Fareed Alabasi of Aguila Business Service join Ed Dedelioglu of Dollar ATM Club at their combined exhibit.
Natasha Evangelister presents the Transact dashboard at the DNS exhibit.
Derek Polk presents security enclosures at the Dash ATM exhibit.
Tommy Hughes presents ATM services at the Cord Financial Services exhibit.
Susie Velasquez shows the Atec C3L recycler at the Clear Choice Payment Solutions exhibit.
Anna Clare, Bri Ladiero, Tara Hunnewell, Donna Keefe and Becky Gadby demonstrate the ReadyCode cardless payment option at the CDS exhibit.
Toby Ethington presents currency counters at the Carnation exhibit.
Syed Ahmed of East Coast Retail Services in New York City visits with Jason Diaz at the Bodega AI exhibit.
Joyce Yu presents new security products at the Baton Lock & Hardware Co. Inc. exhibit.
Joe Simon and Louie Bischoff present the ATMRev business model at the ATM Up exhibit.
Ethan Smith and Corey Gelb present the ATM digital topper system at the ATM Merchant Systems exhibit.
Bruce Coward, Devin Coatney, Simona Palecek, Nick Mehdi and Vutha Som present maintenance services at the ATM Geeks exhibit.
Introducing the “ADVANTECH-AURES” Brand to the Global Market
TAIPEI, Taiwan – Oct 4th, 2024 – ADVANTECH (TWSE: 2395), a global leader in AIoT and artificial intelligence, announced today that it has finalized its acquisition on block shares of AURES
Technologies SA, a French Company renowned for its POS and KIOSK Brands. On October 1st, 2024, ADVANTECH has closed block trade of 1,430,381 shares from the major AURES shareholder and
subscribed the first tranche of convertible bonds of EUR 2,500,000 of principal amount.
ADVANTECH and AURES will officially join forces under the new Brand “ADVANTECH-AURES” after this acquisition. The new Brand will honor the spirit and value proposition of AURES while being empowered by ADVANTECH and will debut on the market with a clear mission to provide value-driven products and services. The goal of ADVANTECH-AURES is to initiate growth from the retail and hospitality sectors and expand its products and solutions into the broader “Intelligent City Services” market, with the vision of becoming a leading player in this field.
MC Chiang, the newly appointed CEO of AURES and Vice President of ADVANTECH Service-IoT Group, stated that this partnership enables both companies to leverage their combined expertise to enhance product offerings and expand into rapidly changing markets. AURES has a strong heritage of product innovation and leadership, with well-established Brand and channel networks across Europe, Australia, and the US, complemented by Service Support through RTG in the US. Through this collaboration, ADVANTECH-AURES aims to deliver a broader range of product portfolios, focusing on quality, design, and integrated AIoT solutions.
Reflecting the journey that began in October 2023 when AURES and ADVANTECH first forged their partnership, Patrick Cathala, Founder and Chairman of AURES, said:” For 35 years, we are proud of
what our teams have accomplished; AURES has been dedicated to creating high-quality products and serving our customers with passion. This alliance is built on a foundation of meticulous planning and a
shared vision for future growth. With the ADVANTECH-AURES Partnership, we are entering an exciting new phase alongside ADVANTECH. Together, we are stronger.”
The completion of block trade on October 1st would result in the mandatory filing by ADVANTECH of a tender offer with the French AMF (Autorité des Marchés Financiers) on all the outstanding shares of AURES not held by ADVANTECH, except for treasury shares, on the same financial terms as the Share Acquisition, i.e. at a price of EUR 6.31 per share.
# # #
About ADVANTECH
ADVANTECH has the corporate vision to “Enable an Intelligent Planet”. The company is a global leader in the fields of IoT intelligent systems and embedded platforms. To embrace the trends of AIoT and artificial intelligence, ADVANTECH has fully deployed its sector-driven strategy, focusing particularly on seven major sectors. This deployment aims to nurture market sectors and enhance core competitiveness. In the meantime, ADVANTECH integrates its existing product group – the AIoT + Edge computing hardware platform – with the mature WISE-IoT software platform. Together with our industrial AI solutions and business expertise, this integration will form an “orchestrator” model for seamless industrial chain connections, benefiting both our partners and clients. ADVANTECH is also working with business partners to co-create business ecosystems that accelerate the goal of industrial intelligence. (https://www.ADVANTECH.com)
About AURES Technologies
Founded in 1989 and listed on Euronext Growth, AURES Technologies is a developer and manufacturer of IT hardware solutions (POS & KIOSK) and applications for all Point of Sale and Service sectors. Its comprehensive ranges of POS terminals and systems – and interactive KIOSK Solutions – are designed for the worlds of Retail and Commerce, the Hospitality sector (hotels, restaurants and food services), Leisure and Transport, Public Services and Industry.
AURES has a global presence, with headquarters (HQ) in France, subsidiaries in the UK, Germany, Australia and the USA, and a network of partners, distributors and resellers in over 60 other countries. (https://www.aures.com).
We all like stats and numbers, too. Generally, though, any stats for any market are 95% of the time from India + they are automatically raised 10% from last year’s report + they want $5000 for them. Generally all the wrong companies are listed, there are very pretty charts and graphs, half of the copy is reiterated in different ways and there is zero insight to be gained. You may as well listen to certain cable channels for “news”. There are some decent data firms, but even they often suffer from their “sponsor influence” (RBR in Europe, e.g.). “I paid for this microphone” principle applies.
There is some value in these reports. Generally they are triggered by more activity in markets (thus more potential sales) so a certain trend can be identified.
Kiosk Stats
kiosks
Infinitive Research Report released 11/27 – Terrible & False
A new study published by Report Ocean Market Research projects that the global Restaurant POS Terminals market is expected to achieve a valuation of USD 30,966 million by 2026. In 2017, fixed POS terminals held the dominant position in terms of revenue, and North America is predicted to be the leading contributor to the market revenue during the forecast period.
According to the report published by Allied Market Research, the global restaurant point of sale (POS) terminal market accrued earnings worth $16.5 billion in 2021, and is expected to hit $44.6 billion by 2031, registering a CAGR of 10.8% from 2022 to 2031.
2024
Digital Signage Stats
Digital Signage
Digital Signage Market size was valued at USD 20.04 billion in 2023 and the total Digital Signage revenue is expected to grow at a CAGR of 7.15% from 2024 to 2030, reaching nearly USD 32.55 Billion by 2030.
2024
Digital Signage Touch Apps
Samsung Electronics, LG Electronics, NEC, Sony, Panasonic, Cisco Systems, Sharp Corporation, Elo Touch, Planar. CAGR of 11.2% during the forecast period (2024-2030)
Digital Signage India
US$ 604.8 million in 2021 and is expected to exhibit a CAGR of 15.2% over the forecast period (2021-2028).
The patient check-in kiosk software market size is expected to see rapid growth in the next few years. It will grow to $12.84 billion in 2028 at a compound annual growth rate (CAGR) of 10.3%. Business Research Company (India). Pretty terrible.
2024
Telehealth
The global telehealth kiosk market is projected to reach a valuation of over USD 4,129.80 million by 2034, marking substantial growth from its current estimate of approximately USD 2,060.50 million in 2024. With a Compound Annual Growth Rate (CAGR) of 7.20% over the forecast period, the market’s expansion is underscored by rising demand for accessible healthcare services, particularly in underserved and rural areas.
Research Reports, Data, Regulatory Standards and More
Takeaway on global kiosk market — A more conservative, “real” estimate from direct industry participants—especially in the U.S.—often puts the true kiosk sector (excluding ATM, vending, and all tangential categories) at closer to $8–15 billion globally for core interactive and self-service kiosks.
Below is how we define the core kiosk sector and why third-party numbers often overstate its size.
Core kiosk = staffed? unstaffed? touch/voice? fixed vs. portable?
What’s excluded : ATM, ITMs, lottery, full-service POS lanes/SCO (if you wish), vending, EV chargers, ticket printers without UI, etc.
2025 – Research and Markets estimated the U.S. self-service kiosk market at $2.4 billion, projecting growth to $4.6 billion by 2026 at a 13.6% CAGR. For 2024 – IMARC projected the global interactive kiosk market at $35 billion, with growth to $67.2 billion by 2033, representing a 7.5% CAGR.
2025 – IndustryArc — Self-Service Kiosk Market size is estimated to reach US$43.6 billion by 2030, growing at a CAGR of 6.4% during the forecast period 2024-2030. Odd how they list Ingenico, PopID, Toshiba and Armodilo as major kiosk manufacturers? Examples of internet scrapes. Most firms that publish these estimates make money selling research reports and often lack direct interviews, field audits, or validation with actual large kiosk deployers and manufacturers.
2025 – The kiosk industry commissioned BCC to create a comprehensive kiosk report in 2021. 134 pages and interviews with actual participants provided the data and basis. Here is copy of our last report — 2019 Report KMA – Self Service Kiosks_Final_March-11-2021-IFT-updated-compressed — for specific competitive intelligence, accurate company rankings, industry nuances, or tactical investment decisions, our reports include by design key real-world detail or context.
Contrast with TIG’s $8–15B “core kiosks” (our takeaway). Consider our exclusion list explicitly (no ATM, no vending, no tangential devices). That makes our conservative framing more rigorous.
New report from Sandler Research which is “data report by interest” type. Good news is that interactive kiosks are growing, so these people wrote up a report to sell.
List of players is questionable. Diebold is a great company for bank automation and cash automation, but kiosks? Nope. Service and ATMs for sure.
Still it is good that these kind of reports are done (and are profitable for the data & market research report industry.
I wonder what their CAGR is..Maybe they can do a report on themselves.
The Kiosk Industry Group is interested in sponsoring certified and accurate market report. We can help ensure the actual companies in the market are interviewed for the report. To contact us send an email to info at catareno.com
The analysts forecast revenue of the global interactive kiosk market to grow at a CAGR of 11.40% over the period 2014-2019. By Volume, the global interactive kiosk market is expected to grow at a CAGR of 11.81% during the forecast period.
An interactive kiosk is a customized computer terminal that is either standalone or networked, and is used to access information and services round the clock. It is a self-service technology installed in malls, airports, hotel lobbies, cafeterias, airports, and other places that witness high footfall. An interactive kiosk consists of a monitor that is usually touch-enabled. Interactive kiosks enable service providers to cater to a large number of customers with fewer support staff.
The report covers present scenario and the growth prospects of the global interactive kiosk market for the period 2015-2019. To calculate the market size, this report covers revenue generated from sales of interactive kiosks.
The report includes only self-service kiosks and does not include ATMs. It also covers the segmentation of the global interactive kiosk market by industry. In addition, the report discusses the major drivers that influence the growth of the market. It also outlines the challenges faced by the vendors and the market at large, as well as the key trends that are emerging in the market.
Global Interactive Kiosk Market 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the landscape of global interactive kiosk market and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.
Other Prominent Vendors in the market are: Flextronics International, IER SAS, iKS Technologies, Lucidiom, Meridian Kiosks, Phoenix Kiosk and Rosendahl Concept Kiosk
Market Driver – Strong Growth of Retail and Entertainment Industries
Research on demand — The global airport kiosks market was valued at US$ 248.7 Mn in 2014 and is forecast to grow at a CAGR of 16.1% from 2015 to 2022 reaching a value of US$ 8151 Mn in 2022.
The growing demand for self-service among the passengers is one of the major factors which is bolstering the growth of airport kiosks market worldwide. This is primarily supported by rising passenger traffic, which is encouraging airport passengers to increasingly look for various self-service solutions such as self-boarding, check-in, bag recovery, document scanning, and flight re-booking at the airports. Additionally, the market’s growth is accelerated by rising IT spending on airports because of increasing airport privatization.
The global airport kiosks market growth is currently restricted by the deepening penetration of innovative portable computing devices, such as smartphones, iPads, and tablets. These devices are providing more freedom to passengers to get the flight status on demand and flight booking with mobile check-in facilities. The key market players profiled in this report include NCR Corporation, IER SAS, Société Internationale de Télécommunications Aéronautiques (SITA), Toshiba Tec Corporation, Embross Group, Rockwell Collins Inc., Wincor Nixdorf International GmbH, MedinyX Corporation, Fujitsu Ltd., and KIOSK Information Systems.
The global airport kiosks market has been segmented on the basis of components, applications, and geographical regions. On the basis of components, the market is classified into hardware, software, and services with the hardware segment leading the market in 2014, followed by the services and software segments. Demand for the hardware segment is majorly supported by increasing airport construction around the globe, which is encouraging the deployment of various kinds of interactive kiosks by the airport operators.
On the basis of applications, the global airport kiosk market is classified into common-use self-service (CUSS), automated passport control (APC), baggage check-in, information, and others which include different retail kiosks and currency exchange kiosks (CEK). In 2014, CUSS led the global airport kiosks market in terms of revenue and is expected to follow this trend until 2022. Similarly, a substantial demand is expected to be seen for applications like APC, retail, and information kiosks owing to growing demand for border management solutions, information regarding flight status, ticket-booking, and on-demand dining facility at airports globally.
North America headed the airport kiosks market in 2014, holding approximately 37% of the global market revenue share and is expected to continue the same trend during the forecast period from 2015 to 2022. The primary driver for the implementation of kiosks at airports in North America is the steadily rising number of travelers in the region. This is further reinforced by the growing use of APC kiosks at most of the airports in the U.S. Moreover, the rise of new airport development activities and with infrastructure upgrades are propelling demand for kiosks across Europe.
The growing demand for self-service among the passengers is one of the major factors which is bolstering the growth of airport kiosks market worldwide. This is primarily supported by rising passenger traffic, which is encouraging airport passengers to increasingly look for various self-service solutions such as self-boarding, check-in, bag recovery, document scanning, and flight re-booking at the airports. Additionally, the market’s growth is accelerated by rising IT spending on airports because of increasing airport privatization.
The global airport kiosks market growth is currently restricted by the deepening penetration of innovative portable computing devices, such as smartphones, iPads, and tablets. These devices are providing more freedom to passengers to get the flight status on demand and flight booking with mobile check-in facilities. The key market players profiled in this report include NCR Corporation, IER SAS, Société Internationale de Télécommunications Aéronautiques (SITA), Toshiba Tec Corporation, Embross Group, Rockwell Collins Inc., Wincor Nixdorf International GmbH, MedinyX Corporation, Fujitsu Ltd., and KIOSK Information Systems.
The global airport kiosks market has been segmented on the basis of components, applications, and geographical regions. On the basis of components, the market is classified into hardware, software, and services with the hardware segment leading the market in 2014, followed by the services and software segments. Demand for the hardware segment is majorly supported by increasing airport construction around the globe, which is encouraging the deployment of various kinds of interactive kiosks by the airport operators.
On the basis of applications, the global airport kiosk market is classified into common-use self-service (CUSS), automated passport control (APC), baggage check-in, information, and others which include different retail kiosks and currency exchange kiosks (CEK). In 2014, CUSS led the global airport kiosks market in terms of revenue and is expected to follow this trend until 2022. Similarly, a substantial demand is expected to be seen for applications like APC, retail, and information kiosks owing to growing demand for border management solutions, information regarding flight status, ticket-booking, and on-demand dining facility at airports globally.
North America headed the airport kiosks market in 2014, holding approximately 37% of the global market revenue share and is expected to continue the same trend during the forecast period from 2015 to 2022. The primary driver for the implementation of kiosks at airports in North America is the steadily rising number of travelers in the region. This is further reinforced by the growing use of APC kiosks at most of the airports in the U.S. Moreover, the rise of new airport development activities and with infrastructure upgrades are propelling demand for kiosks across Europe.
We see reports generated by “analysts” who never talk to people and simply summarize the internet (which is often riddled with old companies). We have an obligation to review sometimes. Here are some quick notes on the latest “offering”.
Let’s begin by saying the Self Service Market is definitely increasing. We all know that.
The latest report is provided below.
The trend for reports has increased and the cycle time has shortened. More money to be made more often.
Not surprisingly many of the data points in that latest report are from 2023
Below are excerpts from 2023 report complete with redundant graphs and zero insights
Typically they drill down thru geographic markets outlining CAGR for various form factors
Companies — often companies less than $20M revenue or defunct or in related market (NCR e.g.)
NCR and Diebolds are the ideal report buyers but also smaller companies with tight budgets
Very often the hybrid POS providers (grocery checkout) get included.
It’s not unlike “getting an award at trade show”. Only question is how much did it cost?
365 pages and not a single page of useful or relevant info.
We give this report another F.
As always — the views here are personal only and provided by Craig Keefner kiosk consultant doing the review.
Trend in Frequency of Data Market Reports on Self-Service (2015–2025)
Overview
Over the past decade, the frequency and volume of market reports focusing on self-service technologies-including self-service BI, kiosks, ATMs, and customer self-service software-have increased significantly. This trend is driven by rapid market growth, technological advancements, and rising demand for data democratization and automation across industries.
Key Observations
Market Growth Drives Reporting
The self-service technology market has seen robust growth, with projections showing continued double-digit CAGR through 2030 and beyond134678. As the market expands, more stakeholders seek up-to-date intelligence, increasing demand for frequent, specialized market reports.
Expansion of Market Segments
Initially, reports focused on traditional self-service technologies like ATMs and kiosks. In recent years, coverage has broadened to include self-service BI, customer self-service software, mobile self-service, and cloud-based solutions, reflecting the sector’s diversification28.
Shortening Report Cycles
The historical period for many market reports has shifted from five-year spans to more frequent annual or even semi-annual updates, especially post-2020. This reflects both the pace of innovation and the need for timely, actionable insights in a competitive landscape36.
Bar chart with pixel-style buildings visualizes Self Service Market Research market size: $26.45B in 2022, $32.42B in 2025, and $43.65B in 2028 (Research and Markets). CAGR from 2022-2028 is 8.71%. Blue and yellow highlight key figures.
Self-service technology has been around for ages with ATMs and pay-at-the-pump gas station terminals. In the present world, self-service is woven into the fabric of consumerism and is becoming an essential part of many verticals’ paths to digital transformation. In Japan, where every 23rd person on the street is provided with self service assistance in the form of a convenience store, kiosk or ATM, demand for these services does not seem to be decreasing.
Key Highlights
In particular, given hygienic reasons and the speed of delivery, consumers prefer to use self service technology instead of human interaction. The pandemic’s changing the face of selfservice in manufacturing, health care and ancillary industries, with a profound impact on consumer and business behavior. Despite the short-term social lockdown impact, the increase in demand for groceries, general merchandise, medical supplies, and home improvement among shoppers forced businesses to adopt self-assisted technologies for promoting social distancing and contact-free and cashless technologies.
The increase in automated and self-service devices, wireless connectivity, technological advancements, and remote administration are the key factors impacting the need for self-service technology. Furthermore, One of the reasons for this shift is a persistent labour shortage that affects several sectors, in particular retailers, restaurants and hotels. A number of operators cannot find sufficient staff to cope with the demand because of such a tight labour market. This meant that in order to attract workers, small and medium sized enterprises had to raise wages. This has resulted in an increase of the trend for kiosks.
The automatic vending machine system is another significant segment of the market. These are mostly used in retail stores or big-scale enterprises wherein the system is used for dispensing food, beverages, or any other product suitable to the system. Vending machines are expected to witness a more comprehensive implementation, owing to language barriers in countries such as Singapore and Malaysia, with a high tourism rates.
The growth of this market is hampered by security concerns and high costs related to the installation and maintenance of designs. The increasing cyber-attacks worldwide and vulnerabilities in the existing network result in user concerns. Given security concerns and the risk of data loss, a large number of users are now doubtful about using these systems.
However, the demand for vending machines is likely to fall as several retail chains temporarily closed their stores and a larger customer base moved towards online channels due to the onset of COVID-19 pandemic. For instance, according to company reports, due to the lack of business on the high street caused by the coronavirus epidemic, Arcadia Group, whose brands include Topshop and Dorothy Perkins or Miss Selfridge, could be forced to temporarily shut down some shops.
Self-Service Market Trends
Automated Teller Machine (ATM) to Witness the Growth
One of the main drivers for this market’s growth is an increasing trend towards ATM adoption in banking sectors and elsewhere. The demand for ATMs is growing rapidly as the population grows and banking services become more widely accepted by citizens. The growth of this market is being supported by significant investments in the sector to provide reliable ATM and kiosk systems.
This is due to the increasing trend of automation and technological advancement. Lower operating costs and the need for development in rural areas are expected to support market growth over the coming years.
In order to achieve an higher profits margins and provide customers with more convenience in their payment transactions, banks continue to concentrate on lowering operational costs. As a result, they rely on automatic teller machines to perform the essential functions such as fund transfers, account balance enquiries and payment of bills.
Moroever, The number of ATMs under the National Financial Switch (NFS) network amounted to over 266 thousand as of June 2023. The NFS is India’s largest network of ATMs with nearly 1,200 affiliated members and over 300 million transactions.
Moroever, In order to extend their ATM network across new geographical areas, banks are increasing the number of ATMs. In addition, the need for advanced self service technologies is growing as digitisation increases, more people adopt enterprise mobility solutions and workers are increasingly provided with timely support. In order to facilitate business operations and increase overall performance, this is expected to lead to an increase in the industry’s spending on purchasing effective servers, networking technologies and storage systems.
Asia-Pacific to be the Fastest Growing Region
Due to the increasing adoption of self service technologies by large organisations and SMEs in order to expand their presence and provide more services, During the forecast period, Asia Pacific is projected to develop at a rapid pace. Moreover, increasing consumer purchasing power and better awareness of the country are also supporting the market like India, China or Japan.
According to IATA, total traffic in April 2023 in RPKs rose 45.8% compared to April 2022, with Asia-Pacific registering the highest share of 170.8% RPK. Airlines such as Vistara, Indigo and Air India introduced selfcheck kiosks to meet the growing number of passengers from their home countries. Demand for these kiosks is also expected to rise as the number of passengers increases every year.
In addition, the retail sector in India continues to grow and is experiencing positive sales trends recently. According to Reliance Retails, India’s retailing market is growing at one of the highest rates in the world and will be worth two trillion dollars by 2032. Also, economic expansion, shifting demography, increasing disposable income, urbanization, and evolving consumer tastes and preferences thus are positively impacting the studied market.
Further, the onset of the COVID-19 pandemic was the demand for kiosks in food chains is expected to be increased. For instance, Westlife Development, McDonald’s owns and operates restaurants in West and South India, which will open with increased security standards due to the pandemic by installing self ordering terminals for its customers.
Self-Service Industry Overview
The self-service market is highly fragmented due to increased demand for self-service in kiosks, vending machines, and ATMs. The rising demand from the consumer is making the market attractive for companies. Stiff competition among the players to cater to the people’s needs with minimal cost magnifies the market. Some key players in the market are KIOSK Information Systems Inc., NCR Corporation, Zebra Technologies., Advanced Kiosks., and ProtouchUK, among others.
November 2023 – MTN Benin, a subsidiary of the MTN Group, has transformed its customer experience by introducing SEDCO’s self-service kiosks across its four branches in collaboration with its strategic partner Quality Corporate in Benin. Advanced self service machines now provide customers with 24 hours SIM dispensing, cash in and out transactions, activation of telecom bundles at all times. In order to ensure a seamless experience at all times, customers will be able to access essential telecommunications services in their comfort.
August 2023 – NCR Corporation In order to provide customers with easy access and cash deposits in trusted retail outlets across the country, USD 6.6 billion asset First Bank has joined NCR’s Allpoint Network. NCR also enabled First Bank to bring more selfservice options to First Bank’s customers, the bank is upgrading its branches by adding almost 200 interactive teller machines operated byNCR Interactive Teller Machines.
June 2023 – Retail technology provider 365 Retail Markets announced the launch of MM6 for Markets, its latest kiosk designed to enhance the self-service consumer experience. The countertop kiosk features a 22-inch touchscreen and diverse payment options, making it the right fit for customers in high-touch, high-traffic micro-market locations.
Additional Benefits:
The market estimate (ME) sheet in Excel format
3 months of analyst support
This product will be delivered within 2 business days.
The “2025 Tillster Phygital Index Report” is a comprehensive analysis of consumer behaviors and preferences related to digital and physical ordering experiences in the quick-service restaurant (QSR) and fast-casual sectors in the United States. The report is confined to US-based consumers, based on a survey of 1,005 diners conducted in February 2024.
Digital ordering has become a deeply ingrained habit, reshaping customer engagement.
Consumers expect seamless interaction across multiple touchpoints—inside the store, curbside, delivery, or via apps and websites.
Key trends include increased interest in pickup options, demand for personalization, expectations for interoperable ordering, and a decline in reliance on third-party services.
Key Phygital Touchpoints
Self-Service Kiosks
45% of diners used kiosks in the past three months; 26% used them regularly.
57% of kiosk users want more kiosks.
Users enjoy exploring menus and customizing orders; many experience surprise at new menu options.
Expectations for kiosks to match cashier capabilities are high (83%).
Kiosks can increase average order size by 15-30%, reduce staffing pressures, and cater to both “beeliners” (efficiency-focused) and “explorers” (menu browsers).
In-Store, Curbside, and Delivery
Usage of restaurant-specific apps/websites for pickup/delivery is rising, with 42% for pickup and 36% for delivery.
61% of consumers have abandoned delivery orders due to high costs, highlighting an opportunity for restaurants to promote their own platforms.
Curbside pickup is increasingly popular, with 89% willing to visit a QSR offering this service, up from 69%.
Challenges include parking issues, affecting over half of pickup orders.
Proprietary vs. Third-Party Platforms; App vs. Website
65% prefer restaurant-specific apps/websites for pickup and delivery.
Use of third-party platforms is declining, with a shift toward owned channels to improve profitability and control.
Consumers expect a consistent experience across all digital channels; inconsistency frustrates 89% of customers.
Nearly equal usage of apps and websites (23-37%), emphasizing the need for cohesive digital experiences.
Improvements desired include better order tracking, exclusive offers, and easier reordering.
Key Data Points
Kiosk Usage: 45% used kiosks in the past three months; 41% use them 1-3 times per month.
Customer Preferences: 45% of kiosk users want more kiosks; 83% expect kiosks to match cashier capabilities.
Off-Premise Ordering: 42% used restaurant-specific websites/apps for pickup; 36% for delivery; 34% for third-party services.
Shift Away from Third-Party: Consumers are gradually reducing reliance on third-party apps, favoring direct channels for cost and loyalty benefits.
Pickup Trends: 89% of diners are more willing to visit QSRs with curbside pickup options.
Experience Consistency: 89% are bothered by inconsistent experiences across locations.
Loyalty Programs: 61% belong to at least one; 85% are satisfied; personalization and rewards are key drivers.
Personalization: 58% are likely to recommend a QSR based on personalized experiences; personalized messages are most received via mobile apps and email.
Technology Expectations: Consumers want features like order customization, personalized offers, and easy sign-up processes.
Conclusions
Digital and physical touchpoints must be integrated for a seamless experience.
Consumers increasingly favor direct, owned channels over third-party platforms, driven by cost and experience consistency.
Personalization and loyalty programs are critical for customer retention.
QSRs should focus on enhancing app and website functionalities, ensuring consistency, and leveraging loyalty data for personalized marketing.
This report offers valuable insights for QSRs aiming to optimize their digital and physical customer engagement strategies in a rapidly evolving phygital landscape.
Background
The word “phygital”—a blend of “physical” and “digital”—was first coined in 2007 by Chris Weil of the advertising agency Momentum Worldwide23456. The term originally emerged in the context of marketing communications to describe strategies and experiences that bridge the gap between the physical and digital worlds, creating seamless, integrated customer interactions2356.
Since its introduction, “phygital” has expanded beyond marketing to encompass a wide range of industries and applications, including retail, hospitality, technology, and customer experience design. Its core meaning remains the integration of physical and digital elements to enhance and unify user experiences across both realms246.
Global Kiosk Market 2017 : Slabb Kiosks, Olea Kiosks, DustShield (Phoenix Kiosk), NCR Corporation, Diebold, Meridian Kiosks, Fujitsu
Tuesday, January 24th, 2017 – Industry Marketing Management
A market study based on the Kiosk market across the globe, recently added to the repository of Market Research, is titled ‘Global Kiosk Market 2017’. The research report analyzes the historical as well as present performance of the global Kiosk market, and makes predictions on the future status of Kiosk market on the basis of this analysis.
Worldwide Kiosk Market 2017 includes Lobar Cost Analysis, Major Regions Status, Applications, Manufacturing Process, R&D Status, Classification, Growth Rate, Specifications, Capacity, Production, Cost, Revenue, Supply, Import, Export and Consumption
The report studies the market for Kiosk across the globe taking the existing industry chain, the import and export statistics in Kiosk market & dynamics of demand and supply of Kiosk into consideration.
Download Sample Copy of Report Here :
http://www.qymarketresearch.com/report/106203#request-sample
[We have a request in process and will include sample here once we get it]
Major Manufacturers are covered in this research report are,
NCR Corporation
Kiosk Information Systems
Diebold
Slabb Kiosks
Olea Kiosks
DustShield (Phoenix Kiosk)
Kontron
Wincor Nixdorf
Meridian Kiosks
Fujitsu
Optical Phusion
RedyRef
ZIVELO
The ‘Kiosk’research study covers each and every aspect of the Kiosk market globally, which starts from the definition of the Kiosk market and develops towards Kiosk market segmentations. Further, every segment of the Kiosk market is classified and analyzed on the basis of product types, application, and the end-use industries of the Kiosk market. The geographical segmentation of the Kiosk market has also been covered at length in this report.
The competitive landscape of the global market for Kiosk is determined by evaluating the various market participants, production capacity, Kiosk market’s production chain, and the revenue generated by each manufacturer in the Kiosk market worldwide.
The global Kiosk market 2017 is also analyzed on the basis of product pricing, Kiosk production volume, data regarding demand and Kiosk supply, and the revenue garnered by the product. Various methodical tools such as investment returns, feasibility, and market attractiveness analysis has been used in the research to present a comprehensive study of the market for Kiosk across the globe.
Introduction Self-Service Kiosk Research Report 2021
Self-service kiosk research report on market size
The Kiosk Association has been working with a major research firm on putting together a comprehensive and vetted self-service kiosk market research report and the release of the report is due in February. We are in final review with the data firm providing our input. Over 50 companies participated.
There have been many good reports on the market over the years. Frost and Sullivan in 2018 released an updated market research report which was accurate. Generally though it difficult to wade thru the internet-scraped fabricated for sale reports that proliferate. They generally target potential report buyers and list companies that no longer exist in the market or are not primarily in the market. Hybrid POS in grocery stores and ATMs, for example, raise the number artificially higher for companies such as Diebold and NCR, however, their participation in the true kiosk market is actually quite small. The self-service kiosk industry grows and thrives on fast market cycles requiring rapid engineering, design, and deployment. Characteristics not found in mega-complex companies.
The report goes thru regulatory considerations and also covers new emerging markets such as smart city, customer-facing POS, and intelligent interactive digital displays, and digital signage (though we resist usage of that phrase for interactive). We advised the analysts to focus on the kiosk market and put to the side supplemental markets like conventional RMUs, ATMs, and grocery store check-out hubs. Those “fuzzy” factors being put to the side make for a more relevant focus.
This report coincides with NRF 2021 Chapter One and we are offering a no-cost copy (MSRP $6000) to qualified retailers. State, local, Education and Federal agencies also qualify.
Chapter 1: Introduction — 1
Study Goals and Objectives — 2
Scope of Report . — . 2
Reasons for Doing the Study — 2
Intended Audiences — 3
Information Sources — 3
Methodology . — 4
Analyst’s Credentials — 7
About Custom Research — 7
Related Research Reports — 7
Chapter 2: Summary and Highlights — 9
Chapter 3: U.S. Self-Service Kiosks: Market Overview — 12
Adoption of Kiosks in Non-Traditional Industries — 12
Further Popularity of Small-Sized Models — 12
Period of Acquisitions, Mergers and Partnerships — 13
Future of Self-Service Kiosks — 13
Development of Artificial Intelligence-Based Self-Service Kiosks — 13 Tablet Kiosks: Future of Self-Service — 14
Impact of COVID-19 — 14
Consumer Perception Towards Touchscreen Kiosks — 16
Growth in Demand for Touchless Kiosks . — 16
Increase in Usage of Mobile Phones for Self-Ordering — 17
Summary Table: U.S. Self-Service Kiosks Market, by Application, Through 2025 ($ Millions)
Table 1 U.S. Self-Service Kiosks Market, by Application, Through 2025 ($ Millions)
Table 2 U.S. Self-Service Kiosks Market, by End-User Industry, Through 2025 ($ Millions)
Table 3 U.S. Self-Service Kiosks Key Developments Market, 2019 and 2020
self-service kiosk market report example
Thanks to our Gold sponsors for their support in organizing this effort. You can also contact any of them if interested in receiving the report.
Periodically we have to take a look at the market reports out on the internet claiming to be intelligence. Most of these originate in Pune, India and are internet scrapes.
Generally they will try and “get you” for $4000 and up. Marketing and Sales VP are the “easy marks”. They tend to crave credibility and bigger numbers than ever.
Let’s take a look.
Typical intro — Navigating the complex and rapidly evolving world of xxxxxx technology is essential for any senior business executive looking to stay ahead in this sector. Our rigorous and forward-thinking xxxxx xxxx market research report delivers valuable insights you need to ensure your business remains at the forefront of this dynamic industry.
Harnessing cutting-edge touch screen technology and incorporating the latest developments in digital health, medical kiosks are transforming interactions between healthcare providers, clinicians, and patients. Increasing adoption of these medical stations, ranging from check-in kiosks to specialty application kiosks, underlies the robust growth predicted in the global medical kiosk market. This report offers an in-depth analysis of key market trends, industry leaders, and regional dynamics, providing an invaluable resource to any player or stakeholder in the medical kiosk industry – or the wider healthcare sector – seeking to inform their strategic decisions and forecasting.
The global medical kiosk market has grown rapidly in recent years. It will grow from $1.46 billion in 2023 to $1.71 billion in 2024 at a compound annual growth rate (CAGR) of 16.9%. The growth observed in the historical period can be linked to various factors such as heightened patient engagement, endeavors to reduce healthcare costs, empowerment of patients, government-led initiatives, effective management of chronic diseases, modernization of healthcare facilities, and an overall increase in patient volume.
The global medical kiosk market is expected to see rapid growth in the next few years. It will grow to $3.26 billion in 2028 at a compound annual growth rate (CAGR) of 17.6%. Anticipated growth in the forecast period is expected to stem from the expansion of telemedicine, the advancement of personalized healthcare, heightened focus on data security, improved access to healthcare in rural areas, integration of health monitoring systems, the impact of a globally aging population, and shifts in healthcare policies. Key trends projected for this period encompass patient self-service and empowerment, increased emphasis on data security and compliance, adoption of touchless interfaces and sanitation measures, integration with electronic health records (EHR), tailoring services for diverse healthcare environments, and the expansion of service offerings.
[Note companion report for overall kiosk industy pegs it at 26B growing to 43B BY 2028 WITH 8.71 cagr — Healthcare is noted as 2.32B this year]
The projected surge in digital health adoption is anticipated to drive the growth of the medical kiosk market. Digital health encompasses a broad concept that integrates technology and healthcare through software, hardware, and services, fostering digital transformation in the healthcare sector. Within this scope, medical kiosks represent electronic units that digitize health records, particularly self-service kiosks handling electronic health records (EHRs) without reliance on paper. Notably, a research survey conducted by the American Medical Association revealed a significant uptick in physicians’ adoption of digital tools, rising from 2.2 in 2016 to 3.8 in 2022, cutting across gender, specialty, and age. Hence, the upsurge in digital health adoption fuels the expansion of the medical kiosk market.
Actually a bit of nugget in the AMA report which is legitimate — Here is the PDF.
Let’s look at the Companies
The penetration of touch screen technology stands as a significant trend within the medical kiosk market. Key industry players are incorporating touch screen technology – electronic visual displays that detect touch presence, typically by hand or finger – into their medical kiosk systems. For instance, Advantech introduced the UTK-752 in August 2020, featuring a 21.5-inch interactive modular touchscreen. This modular solution harnesses robust computing performance via its fanless 6th generation Intel Core i5-6300U processor and up to 16GB of DDR3L memory. The UTK-752 serves various self-service applications, including self-checkout, self-registration, queue management, and virtual reception, exemplifying the application of touch screen technology in advancing medical kiosk capabilities. [wow.. 6th generation? Intel is currently on 14th generation thank you very much]
Major companies in the medical kiosk market are innovating their kiosk offerings to gain a competitive edge, particularly for corporate use. For instance, Qmed Asia unveiled Qmed GO in August 2022, an internet-enabled clinical kiosk aimed at promoting employee well-being and healthcare affordability. Qmed GO integrates interactive telehealth capabilities, facilitating video consultations and remote patient management in collaboration with local practitioners. These mini clinics aim to reduce employee medical coverage overheads, providing essential healthcare services through three versions – Qmed GO, Qmed GO Plus, and Qmed GO Lite. Equipped with medical IoT devices, these kiosks monitor up to 16 vital parameters, sync data to the cloud for medical records, and prioritize affordability, accessibility, and safety in healthcare delivery.
In December 2022, Babylon, a prominent UK-based digital healthcare firm, finalized the acquisition of Higi Health, the details of which were not disclosed. This strategic move allowed Babylon to integrate its robust technology platform with Higi’s remote monitoring abilities, enabling a comprehensive transformation of healthcare touchpoints. Higi Health, a US-based consumer health company, specializes in home health technologies and operates within the medical kiosk market.
Companies designing, manufacturing and installing product are bolded
Do they have any real pictures of real deployments, are just renderings?
ZIVELO no longer exists and Verifone is selling their IP and moving on to just CC terminals
Fabcon for example is fabrication house not unlike SanMina or Flex
Embross is airlines and totally out of place here.
JCM is cash handling.
Seems like they did scrape a bit from us.
Observations
These reports totally ignore assistive technology vendors such as Storm Interface, Vispero, Dolphin and others
Even printer manufacturers get left out. Custom makes a nice ethernet wide printer that is often used in Epic Welcome]
Anybody notice the zero mention of Vecna and the VA?
MyHealthevet never mentioned
Don’t waste your money. These are basically a high tech grift. You may as well buy cryptocurrency while you are at it.
From AMA 2022 Report
The AMA Digital Health Research surveyed 1,300 physicians in three regular intervals between 2016 and 2022 to investigate physician motivations and requirements for integrating digital health tools into their practices. According to the AMA survey, the following adoption trends among physicians are helping to propel the digital transformation of health care:
There has been an increase in the percentage of physicians that feel there are advantages in leveraging digital health solutions. The percentage of physicians who feel digital health tools are an advantage for patient care grew from 85% in 2016 to 93% in 2022, and increases were measured across all physicians irrespective of age or specialty.
Adoption of digital tools has grown significantly among all physicians regardless of gender, specialty, or age. The average number of digital health tools in use by a physician grew from 2.2 in 2016 to 3.8 in 2022.
Improved clinical outcomes and work efficiency are the top factors influencing physician interest in digital health tools. The ability to help reduce stress and burnout has also gained importance as a key driver of digital tool adoption. Liability coverage remains the most important requirement for physician adoption of digital health tools followed by integration with their EHR and assurances for data privacy.
The largest growth in adoption was among digital health tools that aid in remote care. The percentage of physicians using tele-visits/virtual visits grew from 14% in 2016 to 80% in 2022 while the percentage of physicians using remote monitoring devices grew from 12% in 2016 to 30% in 2022.
The digital health tools that garner the most enthusiasm among physicians are tele-visits (57%) followed by remote monitoring devices (53%).
Intentions are high for the future adoption of emerging technologies, but current usage is low.
Two in 5 physicians plan to adopt augmented intelligence in the next year, while nearly 1 in 5 physicians are currently using augmented intelligence in their practices. While current usage of digital therapeutics is low, they have the highest percentage of planned incorporation in the future.
We begin a series of releasing our kiosk research market report that we served as chief analyst.
Below is the Introduction, Chapter One and Chapter Two. The remaining five chapters will be released each month
Kiosk Research Chapter One and Chapter Two
Chapter 1: Introduction 1
Study Goals and Objectives 2
Scope of Report 2
Chapter 2: Summary and Highlights 9
Chapter 3: U.S. Self-Service Kiosks: Market Overview 12 History of Self-Service Kiosks 12
Adoption of Kiosks in Non-Traditional Industries 12
Further Popularity of Small-Sized Models 12
Period of Acquisitions, Mergers and Partnerships 13
Future of Self-Service Kiosks 13
Development of Artificial Intelligence-Based Self-Service Kiosks 13
Tablet Kiosks: Future of Self-Service 14
Impact of COVID-19 14
Consumer Perception Towards Touchscreen Kiosks 16
Growth in Demand for Touchless Kiosks 16
Increase in Usage of Mobile Phones for Self-Ordering 17
Regulatory Impacts 17
ADA & Accessibility 17
Access Board Regulations 18
PCI Regulations 19
EMV Regulations 20
HIPPA Regulations 21
FDA Regulations 22
Market Drivers 22
Self-Service Kiosks Enhance Consumer Experience in the QSR and Retail Segments 23
Self-Service Kiosks Increase Revenue and Reduce Operating Costs 23
Growth of Smart City Kiosks 24
Increasing Demand for Contactless Payment 24
Market Restrains 25
Increasing Cyberattacks 25
High Initial Costs 26
Chapter 4: U.S. Self-Service Kiosks Market by Application 28
Introduction 28
Check-In Kiosks 30
Check-Out Kiosks 31 Ticketing Kiosks 32
Self-Ordering Kiosks 33
Financial Services Kiosks 35
Bill Payment Kiosks 36 Digital Signage Kiosks 37 Bitcoin Kiosks 39
Temperature Screening Kiosks 40
Others 41
Chapter 5: U.S. Self-Service Kiosks Market by End-User Industry 44
Introduction 44
Hospitality & Entertainment 46
Financial Services 47
Medical/Healthcare 49
Benefits of Kiosk-Enabled Healthcare System 49
Applications of Self-Service Kiosks for Telemedicine 49
Retail 50
Restaurants & Quick Service Restaurants 52
Travel & Transportation 54
Government 55
Educational Institutions 57
Others 58
Chapter 6: Competitive Landscape 60
Market Share Analysis 60
Strategic Analysis 61
Key Developments 63
Select Insights from Industry Leaders 68
Chapter 7: Company Profiles 70
List of Tables
Here are the updated companies (120 or so mainly, but then another 600 in our database file)
Olea Kiosks
KioWare Software
Pyramid Computer Nanonation Software
Vispero ADA
KIOSK Information Systems
Kiosk Group Tablets
22Miles Digital Signage
Intel Kiosk
LG Business Solutions
Peerless-AV Kiosks
Acquire Digital Software
DynaTouch Bill Payment
Panasonic Restaurant Solutions
Ingenico Payment
Star Micronics Printers
Advanced Kiosks
Entropy Cabinet Solutions
Dolphin ADA
Pitney Bowes Service
Kodak Moments
ImageHolders Kiosks
REDYREF Kiosks
10Zig Thin Client
Elotouch Touch Screens Alpine Kiosk
LG-MRI
POSBANK
Sitekiosk
MIMO Monitors
UCP Unattended Payments
FEC Kiosks – custom kiosks & standard kiosks
Storm Interface
Tech For All
ELATEC RFID
Keyser
Self-Service Networks
Evolis Badge & Card Printers
Verneek AI Assist for Retail
DotInCorp for accessibility and Braille
AAG Consulting
WelcomeWare – virtual receptionist kiosk
Datacap Systems, Inc. — kiosk payment systems and merchant account software
TouchPay Bill Payment Kiosks
Alveni– custom kiosks and software
Insight Touch touchscreens + kiosks
SapientX – conversational AI voice avatar
Kiosk Innovations — custom and standard kiosks of all types
TDS TOUCH Touchscreens
BOCA Systems Ticket & Receipt Printers
Identiv – Identification Systems
Nanoptix – printers gaming & more
Xtreme Power — kiosk UPS & power solutions
Accushield – Health Screening Kiosk
SUZOHAPP – OEM Components + kiosks
Actineon
SelfPay — Since 2009, Automated Payment Stations
SysTech Displays, Inc. — the Leader in Braille, ATM and Custom Signs
Additional Companies
Esper | Android DevOps Solutions for Dedicated Devices
American Kiosks
TECA – Thermoelectric Air Conditioners
Frank Mayer – Kiosks and Retail Displays
Evolis | badge and card printers solutions
TSItouch
AXIOHM, thermal printing solutions
IDmission | Biometric Security and Authentication
Innovative Technology
Panel Brite Sunlight Readable Displays
Qwick Media Inc.
Intuiface: Next Generation Interactive
OTI Global Card Readers
Lazenby Group UK Kiosk Solutions
Marathon Deployment
Practical Automation – Ticket Printing (closing shop)
EMSAR – On-Site Service & Support
General Touch Co., Ltd.
TEAMSable
Evoke Kiosks
Parabit Systems
OptConnect – Wireless Solutions
TokenWorks – IDWedgePro
AUO
Custom Digital Display | Signage | The Bluefin
Touch Dynamic | All in One Touch Computers
STEGO: Thermal Management
Microcom Corporation
Wells-Gardner Technologies, Inc. – LCDs
IHL Group
Samsung Displays
Lilitab Tablet Kiosks
Goldfinger Monitors
TouchPay Bill Pay Kiosk
Burroughs – Service
TTCE Card Dispensers
Custom Covers, Retail Display Covers, Concessions Covers
Gibco Kiosks
CUSTOM Printers and POS Terminals
KFI CUSTOM PRINTER
Visualplanet
Crane Payment Innovations (CPI)
ARCA – Currency Systems (defunct)
Boyd Sign Systems
ICI Kiosk | 360 Group Holdings
NEXTEP SYSTEMS
MagTek – credit card payment
Agile Foorce – Remote Technologies
Source Technologies
ACF Technologies
bright box
Advantech Computers – also resells kiosks
Here are the original tables which are now out of date (28 total – several withdrew or do very little in kiosk space)
Summary Table: U.S. Self-Service Kiosks Market, by Application, Through 2025 ($ Millions) 10 Table 1 U.S. Self-Service Kiosks Market, by Application, Through 2025 ($ Millions) 29 Table 2 U.S. Self-Service Kiosks Market, by End-User Industry, Through 2025 ($ Millions) 45 Table 3 U.S. Self-Service Kiosks Key Developments Market, 2019 and 2020 63 Table 4 22Miles Inc.: Products and Solutions 71 Table 5 Acquire Digital Inc.: Products and Services 73 Table 6 Acquire Digital Inc.: Recent Developments, 2020 74 Table 7 Alveni LLC: Products and Services 75 Table 8 KioWare: Products and Services 76 Table 9 KioWare: Recent Developments, 2019 77 Table 10 AU Optronics Corp.: Products and Services 78 Table 11 AU Optronics Corp.: Recent Developments, 2019 and 2020 78 Table 12 Burroughs Inc.: Products and Services 80 Table 13 Burroughs Inc.: Recent Developments, 2020 80 Table 14 DynaTouch: Products and Services 81 Table 15 Evoke-Creative: Products and Services 83 Table 16 Evoke-Creative: Recent Developments, 2019 84 Table 17 Frank Mayer and Associates Inc.: Products and Services 85 Table 18 Frank Mayer and Associates Inc.: Recent Developments, 2019 and 2020 86 Table 19 Honeywell International Inc.: Net Revenue, 2017-2019 ($ Millions) 87 Table 20 Honeywell International Inc.: Products and Services 89 Table 21 Honeywell International Inc.: Recent Developments, 2020 89 Table 22 Kiosk Group Inc.: Products and Services 90 Table 23 Kiosk Group Inc.: Recent Developments, 2019 91 Table 24 Kiosk Innovations: Products and Services 92 Table 25 Kiosk Information Systems: Products and Services 93 Table 26 Kiosk Information Systems: Recent Developments, 2019 and 2020 93 Table 27 Lilitab LLC: Products and Services 95 Table 28 Marathon Deployment Inc.: Products and Services 96 Table 29 Mimo Monitors: Products and Services 97 Table 30 Mimo Monitors: Recent Developments, 2020 98 Table 31 Nanonation Inc.: Products and Services 99 Table 32 Nanonation Inc.: Recent Developments, 2020 100 Table 33 Olea Kiosks Inc.: Products and Services 102 Table 34 Olea Kiosks Inc.: Recent Developments, 2019 103 Table 35 Parabit Systems: Products and Services 104 Table 36 Peerless Industries Inc.: Products and Services 105 Table 37 Provisio LLC.: Products and Services 107 Table 38 Pyramid Computer GmbH: Products and Services 108 Table 39 Pyramid Computer GmbH: Recent Developments, 2019 and 2020 109 Table 40 Qwick Media Inc.: Products and Services 110 Table 41 Qwick Media Inc.: Recent Developments, 2019 and 2020 111 Table 42 Self-Service Networks: Products and Services 112 Table 43 Storm Interface: Products and Services 113 Table 44 Storm Interface: Recent Developments, 2019 and 2020 114 Table 45 TEAMSable POS: Products and Services 115 Table 46 TEAMSable POS: Recent Developments, 2019 115 Table 47 Tech For All Inc.: Products and Services 116 Table 48 Vispero: Products and Services 117 Table 49 Zebra Technologies Corp.: Net Revenue, 2017-2019 ($ Millions) 118 Table 50 Zebra Technologies Corp.: Products and Services 120 Table 51 Zebra Technologies Corp.: Recent Developments, 2019 120
List of Figures
Summary Figure: U.S. Self-Service Kiosks Market, by Application, 2019-2025 ($ Millions) 10
Figure 1 U.S. Self-Service Kiosks Market, by Application, 2019-2025 ($ Millions) 29
Figure 2 U.S. Check-In Kiosks Market, 2019-2025 ($ Millions) 31
Figure 3 U.S. Check-Out Kiosks Market, 2019-2025 ($ Millions) 32
Figure 4 U.S. Ticketing Kiosks Market, 2019-2025 ($ Millions) 33
Figure 5 U.S. Self-Ordering Kiosks Market, 2019-2025 ($ Millions) 34
Figure 6 U.S. Financial Services Kiosks Market, 2019-2025 ($ Millions) 36
Figure 7 U.S. Bill Payment Kiosks Market, 2019-2025 ($ Millions) 37
Figure 8 U.S. Digital Signage Kiosks Market, 2019-2025 ($ Millions) 39
Figure 9 U.S. Bitcoin Kiosks Market, 2019-2025 ($ Millions) 40
Figure 10 U.S. Temperature Screening Kiosks Market, 2020 and 2021 ($ Millions) 41
Figure 11 U.S. Other Types of Kiosks Market, 2019-2025 ($ Millions) 42
Figure 12 U.S. Self-Service Kiosks Market, by End-User Industry, 2019-2025 ($ Millions) 45
Figure 13 U.S. Hospitality & Entertainment Kiosks Market, 2019-2025 ($ Millions) 47
Figure 14 U.S. Financial Services Kiosks Market, 2019-2025 ($ Millions) 48
Figure 15 U.S. Medical/Healthcare Kiosks Market, 2019-2025 ($ Millions) 50
Figure 16 U.S. Retail Kiosks Market, 2019-2025 ($ Millions) 52
Figure 17 U.S. Restaurants & Quick Service Restaurants Kiosks Market, 2019-2025 ($ Millions) 54
Figure 18 U.S. Travel & Transportation Kiosks Market, 2019-2025 ($ Millions) 55
Figure 19 U.S. Government Kiosks Market, 2019-2025 ($ Millions) 56
Figure 20 U.S. Educational Institutions Kiosks Market, 2019-2025 ($ Millions) 57
Figure 21 U.S. Other Types of Industry Kiosks Market, 2019-2025 ($ Millions) 58
Figure 22 U.S. Self-Service Kiosks Market Share Analysis, by Company, 2019 (%) 61
Figure 23 U.S. Self-Service Kiosks Market Strategic Share Analysis, 2019 62
Figure 24 Honeywell International Inc.: Revenue Share, by Segment, 2019 (%) 88
Figure 25 Honeywell International Inc.: Sales Share, by Country/Region, 2019 (%) 88
Figure 26 Zebra Technologies Corp.: Revenue Share, by Business Segment, 2019 (%) 119
Figure 27 Zebra Technologies Corp.: Revenue Share, by Region, 2019 (%) 119
Introduction
A self-service kiosk is an interactive device that enables a customer to conduct some sort of transaction or to facilitate a service at their convenience. For example, by using a self-service kiosk a consumer can buy a ticket for a train or bus trip by just going to the device, paying their fare and getting a ticket, all without waiting in line or asking for help. Self-service kiosks are being used more and more at quick-service restaurants, where they can help reduce ordering and waiting time. Kiosks are also very useful for checking in and out of hotels; offices use them to check in their inventories; and airports deploy them to enable consumers to check in to a flight to save the consumers and the airlines time. Prior to kiosk technology being widely adopted, cost-conscious businesses had to choose between slower service with fewer employees of more employees to provide quicker service. Now, kiosks make it possible to both provide quick service and limit the number of employees providing service. Self-service kiosks provide a convenient alternative for consumers to the full-service counter.
The intent of a self-service kiosk is to speed up customer interaction, ensuring a fast and convenient exchange on both sides. Four basic services are normally offered by self-service kiosks: payment options, check-in services, branding/promotion, and product management. Near-field communication (NFC) and other safe payment options are provided by some self-service kiosks, enabling users to purchase a vast range of digital services via an automated system. With self-service kiosks, check-in for hotels and flights can be done very quickly, saving a lot of time compared to other types of check-in. Without any extra effort from the company, branding and marketing are easily done because any ads can be shown on the kiosks for a large number of people to see. Finally, if a product needs to be delivered rapidly, kiosks can do this, handling heavy foot traffic while ensuring accurate service.
In this report, the U.S market for self-service kiosks is segmented based on the application and end-user industry. Based on applications, the self-service kiosks market has been categorized into Check-in Kiosks, Check-out Kiosks, Ticketing Kiosks, Self-ordering kiosks, Financial Services Kiosks, Bill Payment Kiosks, Digital Signage Kiosks, Bitcoin Kiosks, Temperature Screening Kiosks, and Others. Check-in Kiosks accounted for the largest share of the market in 2019.
Based on the end-user industry, the self-service kiosks market has been segmented into Hospitality & Entertainment, Financial Services, Medical/Healthcare, Retail, Food Service, Travel & Transportation, Government, Education Institutions, and Others.
Study Goals and Objectives
The goals and objectives of this study are to:
Define the U.S self-service kiosks market.
Analyze the market by application and end-user industry.
Estimate the market revenues for the self-service kiosks market, by application and end-user verticals.
Identify market drivers, restraints and other forces impacting the U.S. self-service kiosks market.
Profile major players and discuss solutions and strategies.
Analyze the current regulations in the self-service kiosk market.
Scope of Report
Focusing on the U.S market, this report provides an extensive analysis of the self-service kiosks market, considering the application and end-user industries. It includes market projections for 2020-2025, segmented by revenue forecasts based on application and end-user industry. The report also encompasses the total revenue of self-service kiosks OEMs, software providers, and service providers to estimate market values.
Furthermore, the report explores the market for self-service kiosks regarding the user base across various end-user industries. It highlights key market trends, challenges, and the vendor landscape. Additionally, it estimates the size of the U.S market for self-service kiosks in 2019 and provides projections for the anticipated market size through 2025.
It is important to note that market projections for 2021 were estimated based on the assumption that the distribution of COVID-19 vaccines would be largely completed by the end of the second quarter of 2021.
Intended Audiences
The report will interest the following audiences:
Information Sources
The following sources were used to obtain the information required for the study:
Primary sources:
Selected experts from related industries.
Market leaders.
Secondary sources:
Industry publications.
Company websites.
Directories.
Research papers.
White papers.
Databases such as OneSource, Factiva and Bloomberg.
SEC filings.
‘
Chapter 2: Summary and Highlights
Self-service kiosks are interactive, intuitive electronic systems used in various domains such as restaurants, healthcare, travel, and retail. They enhance operational efficiency and streamline product and service delivery.
In 2019, the U.S. self-service kiosk market was valued at $2.6 billion, projected to grow at a CAGR of 16.1% to reach $4.4 billion by 2025.
The market is segmented based on applications (check-in kiosks, check-out kiosks, etc.) and end-user industries (retail, healthcare, hospitality, etc.). Check-in kiosks had the largest market share in 2019.
In the retail segment, self-service kiosks are widely used in department stores, grocery stores, and specialty retailers. The need for a multi-channel environment to connect with customers and the proliferation of contactless payments contribute to their growth.
The fastest-growing end-user segment is medical and healthcare, valued at $312.3 million in 2019. Self-service kiosks can be used for various purposes in healthcare, such as appointment check-in, patient identification, and prescription refills.
Kiosk Market latest prediction 2024 – click for full size
There are many reports with many numbers and most of them are from research data firms (India) trying to make a buck. We have seen good reports, bad reports, and even done our own reports. Frost and Sullivan did their due diligence way back when but that generation of genuine data providers has passed unfortunately. Here is what the Kiosk Industry Group will say.
August 2025 — R&M still calls it 44B but they doublecount and don’t research.
Market Size Estimates for 2025
Research and Markets — Self-Service Kiosk Market June 2025 – Forecasts from 2025 to 2030 — USD 65.311 billion by 2030
Note that R&M historically grades in D- level. In this report for example Subway is listed.
In 2021, Research and Markets estimated the U.S. self-service kiosk market at $2.4 billion, projecting growth to $4.6 billion by 2026 at a 13.6% CAGR.
For 2024, Research and Markets projected the global interactive kiosk market at $35 billion, with growth to $67.2 billion by 2033, representing a 7.5% CAGR
Most reputable sources (excluding company press releases and studies with vague or inflated numbers) cluster in the $30billion–$37billion range globally for 2025.
The US market alone is usually cited at about $12–$15billion for interactive kiosks in 2025.
For 2024 — $16B is still a good number but remember that is a composite of several revenue/sale mechanisms. Support and service can easily be 25%. Software can easily be same or double or triple. Installation, shipping and logistics are always forgotten. You cannot take average cost of kiosk (e.g. $7,000) and divide that in 16B and get shipped units. Hopefully you don’t work in accounting (though possible).You can double count and triple count and quadruple count if you insist on biggest possible numbers. Or you can be reasonably accurate.
2024 Update — It’s interesting to see all the hiring and firing. Levels are up for both. Some thoughts:
Rising demand
More challenges – big super projects take a back seat to 3 at that restaurant and 3 at this one.
More variants of self-service (lockers, robotics and POS are zooming)
Tough for fat profit margins
The declining market in China is causing those vendors to now look to US
Other hotspots like Korea, Vietnam, Malaysia
$16B is still a good number but remember that is a composite of several revenue/sale mechanisms. Support and service can easily be 25%. Software can easily be same. Installation, shipping and logistics are always forgotten. You cannot take average cost of kiosk (e.g. $5,000) and divide that in 16B and get shipped units. Hopefully you don’t work in accounting (though possible
If you are interested in what those $5000 reports being hawked over the internet are going to tell you, here is a sample from 2023. Internet scrape reports are not much different than get rich digital currency deals
Knowing the ecosystem of payment devices with people UCP Inc. and Datacap is highly recommended
$799 billion: Restaurant industry sales in 2021, down $65 billion from 2019’s pre-pandemic levels
14.5 million: Restaurant industry employees at the end of 2021, down 1 million from pre-pandemic levels
90,000: Restaurant locations temporarily or permanently closed because of the pandemic
9 in 10 restaurants have fewer than 50 employees
7 in 10 restaurants are single-unit operations
8 in 10 restaurant owners started their industry careers in entry-level positions
9 in 10 restaurant managers started in entry-level positions
Restaurants employ more minority managers than any other industry
41% of restaurant firms are owned by minorities – compared to 30% of businesses in the overall private sector.
The waitstaff at full-service restaurants earns a median of $27.00 an hour, with the highest-paid group making $41.50 an hour and the lowest, $19.00 an hour.
Our data is from the National Restaurant Association 2023 along with Nations Restaurant News. They keep each other fairly honest.
Our Past Predictions
Click for full size Bingo Card Predictions
2023
The workforce shortage will continue and that will drive self-service options for customers.
And even more so this year for employees and robotics are gaining traction.
Face-enabled contactless transactions will easily triple
The main media will always focus on high-value/high-click targets such as Walmart, Aldi, Krogers and Mcdonald’s
New technology will become more widely available-to and deployed in small and medium and medium business. Cloud services help aggregate those offerings and become a viable distribution channel.
This post is continually updated..
Restaurant Kiosks, Self-Order Kiosks and McDonalds Kiosks – March 10, 2022 Viewpoint
Worldwide kiosks by region
There is always interest in metrics for restaurants and self-order despite being a somewhat saturated market at the top end (McDonalds, KFC, etc) and historically a low profit margin for kiosk manufacturers. The only advantage is having manufactured for Walmart is being totally prepared for manufacturing for McDonalds 🙂
It starts in North America and the number of restaurants McDonald’s has. And then Yum, and then another 400 or so. It gets problematic when you consider All In Ones (AIOs) or even ala carte ad hoc customer order systems such as Costco. Perhaps kiosks in function, but not in composition.
The chart to the right is a quick estimation based on a series of excel sheets drawn from corporate sites, NRN, NRF and others. Year over Year growth trends.
With a region like Asia, what about China? YUM is huge there. Just look at restaurants domestic and international.
US
International
KFC
3943
21000
Pizza Hut
6561
11000
Taco Bell
6799
628
Habit
278
9
That was 2022 — How About 2025?
2025 restaurant count
Kiosk Market Data
The US market alone is usually cited at about $12–$15billion for interactive kiosks in 2025.
Latest from IndustryARC — expected to reach a valuation of USD 56.49 billion by 2031, growing at a steady CAGR of 7.1%. — Terrible list of participant profiles (only 6 players) — : KIOSK Information Systems Advantech Meridian Kiosks Hitachi SlabbKiosks – Kiosk Manufacturer & Distributor Kiosk Innovations Armagard REDYREF Interactive Kiosks PARTTEAM & OEMKIOSKS® SZZT ELECTRONICS CO.,LTD. Olea Kiosks Kiosk Kiosks
MetroClick ZYTRONIC Nanonation Protouch Qwick Media Inc.
Research and Markets November 2023 — These people from India are fairly persistent. Every two months they push another report. They have lowered their prices down to $2500
Ironically they call out Vending Kiosks as the big segment though they never identify what a Vending kiosk actually is
Looks like they include SCOs, hybrids and ATMs given NCR and DN.
Glory Limited does cash, not kiosks. Source Tech isn’t a player at all. Embross is only airlines and Lilitab is iPad tablets. Intuiface is software and Slabb only does micro markets (though they want to expand that.).
Pretty misleading report all around. You should recommend to your competitors.
KioskMarketplace 2023 – Their number is $14.52 but no indication how they came up with that. In the past surveys of vendors, 200 or less, is the sample survey crowd. Chicken bones at midnight in the parking lot and copy of account receivables is our guess. In 2022, the recovery gained momentum, delivering $14.52 billion in global sales of interactive kiosks, not counting ATMs and refreshment vending machines, a 20% gain over the $12.1 billion in 2021, and a 6-point increase over the prior one-year gain, according to the 2023 Kiosk Marketplace Census.
TechNavio – $8B in 2027. CAGR = 12.6% — Looks like usual internet scrape/reformat. 20 companies profiled including Zivelo who went out of business 5 years ago. Some lockers and micromarket companies. Out of 10 stars we give it 3 stars. — Link
The global digital signage market size is expected to grow from USD 20.40 billion in 2021 to USD 36.89 billion by 2028; it is estimated to record a CAGR of 8.8% from 2022 to 2028. From Yahoo
The digital wayfinding solutions market is projected to reach US$ 665.0 million by 2028 from US$ 234.6 million in 2021; it is expected to grow at a CAGR of 16.0% from 2021 to 2028. The key companies operating in the digital wayfinding solutions market and profiled in the report include 22 Miles, Inc.; Acquire Digital; Click Grafix; ConnectedSign; Gozio Inc.; Jarma Technologies LLC; LamasaTech Ltd; Ping HD; TrouDigital; Visix, Inc.; Xtreme Media Pvt. Ltd.; Everbridge Inc.; and Digital Wayfinding Solution (Advertise Me Pty Ltd). ReportLinker — Moreover, 22Miles offers 3D interactive navigation for touchscreens, video walls, and mobile devices, along with intelligent routing, for any audience or setting. Thus, the popularity of interactive wayfinding software is expected to drive the demand for digital wayfinding solutions market during the forecast period.
Rankings of the Top 50 food and grocery retailers and wholesalers in the U.S. and Canada, including supermarkets, mass merchandisers, dollar stores, convenience stores and drugstores. Sales figures are based on reports from public retail companies and, in cases of privately owned companies, IGD estimates. Amazon almost as large as Kroger and Costco combined. +43% change (8% typical)
Digital Delivery Report 2022 — Order & Delivery report examines industry trends across the digital ordering landscape, from multiunit brands to independent restaurants
and c-stores. The primary areas of focus are sales, guest experience, fulfillment method, and guest retention. — Paytronix Order And Delivery Report 2022-compressed
66% of consumers prefer self-service over interacting with an employee because it is faster and less stressful. [Palmer Retail]
Payment Options: 29% of consumers prefer contactless payments such as mobile wallets, contactless payment kiosks, and QR code payments.
“According to a recent study on checkout lines, 69 percent of shoppers said long lines were the most irritating part of shopping,” Rob Meiner with Peerless-AV said. “That beat out high prices (66 percent) and inventory being out of stock (65 percent). Eighty-four percent of those customers said watching digital displays helped them pass the time while they waited.
IHL Growth Numbers 2021
kiosk market research 2019 numbers
Self-Checkout 178%
Consumer Mobile Checkout 300%
Contactless Payment 190%
Electronic Shelf Labels 600%
Dark Stores 900%
Before listing out market reports, bear in mind that most of the reports will include supermarket and even ATM segments (e.g. NCR or Diebold Nixdorf). NCR is $40B company and does hybrid checkout “kiosks” for Walmart. The Kiosk Association report filtered out double-counting and non-relevant units.
Data Mart Market Reports (Pick your poison – red is for appears to be internet generated)
2025 August Research and Markets — 44B growing to 64B — still stuck on SCO Self-Checkout for most part.
SNS Insider 2024 (Pune) — Note that these people INCLUDE ATMs in their market. 50% of their number. As per the SNS Insider Report, “The Interactive Kiosk Market was valued at USD 32.18 Billion in 2023 and is expected to reach USD 64.51 Billion by 2032, growing at a CAGR of 8.05% over the forecast period 2024-2032.”
Jun 9 – ResearchAndMarkets — 40B now and 63B in 2027 — ATMs, Vending and Kiosks. 14 companies listed. Only 4 full kiosk manufacturers. No ATM manufacturers.
ResearchAndMarkets Poised to grow by $ 3.33 bn during 2022-2026 progressing at a CAGR of 6.05% during the forecast period. April 22 — Report Linker and ResearchandMarkets
ResearchAndMarkets 10.397B in 2026 – Research and Markets Self-Service Ticket Machines (they resell reports from market data report generators – this one has some very unusual companies listed. Feb 2022. Usual non-relevant names and minor producers.
7.9% CAGR – Research & Markets Interactive Display Market – October 2021
52.74M USD by 2030, registering a CAGR of 7.1% over the forecast period. ReportLinker
12.1B interactive kiosk sales KMC 2022 Census (11.9 in 2019). There was no quoted source for those numbers. – did not include ATMs or refreshment vending machines[based on 300 questionnaires to readers]
4.6B in 2026 – U.S. market for self-service kiosks should grow from $2.4 billion in 2021 to $4.6 billion by 2026 with a compound annual growth rate (CAGR) of 13.6% for the period of 2021-2026. This is 2022 report by BCC Research
2017 — 8.9B in 2017 – Frost & Sullivan
2022 — 10.3B in 2022 – Frost & Sullivan
2021 — R&M put it at 2.4B
2.8B in 2022 and 4.4B by 2025 — SS KMA report
8.9B Revenue – Frost — The self-service kiosks market had a revenue of $8,916.8 million and registered total shipments of 2,277,523 units in 2017.
36B by 2027 – Global Interactive Kiosk Market to reach USD 35.9 billion by 2027. Global Interactive Kiosk Market is valued approximately at USD 25.0 billion in 2019 and is anticipated to grow with a CAGR of more than 4.6% over the forecast period 2020-2027. [MarketStudyReport]
32B by 2027 – The global interactive kiosk market size was valued at $14.76 billion in 2018, and is projected to reach $32.51 billion by 2027, growing at a CAGR of 9.1% from 2020 to 2027. [Allied]
22B by 2021 – The global kiosk market is projected to grow from $22.69 billion in 2021 to $51.05 billion in 2028 at a CAGR of 12.3% in forecast period [2021-2028] [Fortune]
21B by 2027 – The self-service kiosk market is US $11,319 million in 2019 and it is projected to reach US $21,415.4 million by 2027. [ResearchAndMarkets]
36B by 2026 – The global Self Service Kiosk Market is estimated to surpass $35.8 billion mark by 2026 growing at an estimated CAGR of more than 6.4% [IndustryArc]
26B by 2020 – The global interactive kiosk market size was valued at USD 26.63 billion in 2020 and is expected to expand at a compound annual growth rate (CAGR) of 6.9% from 2021 to 2028. [Grandview]
21B by 2027 – Self-Service Kiosk Market Growth Sturdy at 8.6% CAGR to Outstrip $21B by 2027 [Insight Partners]
45B by 2028 — The global interactive kiosk market size is expected to reach USD 45.32 billion by 2028. It is expected to expand at a CAGR of 6.9% from 2021 to 2028. [Report Linked]
CredibleMarkets August 2021 — typical “not credible” report listing out usual internet suspects
28 Billion by 2022 — The global self-service kiosk market is estimated to value USD 28 Bn in 2022 and reach USD 79.5 Bn by 2032. The projected CAGR of the market is 11% during the forecast period from 2022 to 2032.
KMA industry report — U.S market for self-service kiosks was valued at $2.6 billion in 2019. It is projected the self-service kiosks market in the U.S. will grow at a CAGR of 16.1% to reach $4.4 billion by 2025. [Kiosk Association 2019]
Here is story on Chick-Fil-A and virtual order takers in the drive thru (TikTok video) — link
Canadian organizations are taking a broad, strategic view of their kiosk investments, saying the number one business driver is to support their digital transformation, with 77% saying the technology will be important or very important in the next five years. [CDN
Kiosk Related Data
Square
73% of restaurants say they are experiencing a labor shortage.
Restaurants say that an average of 21% of positions are unfilled.
In 2021 36% of restaurants upgraded business technology this past year.
62% of restaurants say that automation would fill critical gaps in managing orders placed online, at the restaurant, and via delivery apps.
Restaurants that offer online ordering say that an average of 34% of their revenue currently comes from those channels.
49% of restaurants say that they plan to offer first-party delivery, while 62% say that they plan to offer third-party delivery.
Restaurants are able to turn tables faster, and recent Square data show that businesses average a 35% increase in sales within the first 30 days after they implement self-serve ordering with QR codes.
79% of customers say that they’d prefer to order via online kiosks rather than directly through staff — and not just for fast food.
45% of customers prefer it for casual dining
21% prefer it for fine dining.
Payment Options: 29% of consumers prefer contactless payments such as mobile wallets, contactless payment kiosks, and QR code payments.
Signage related data
Square
78% of customers say that there are benefits to digital menus.
11% of customers would avoid a restaurant with no digital menus.
45% of restaurants say that they plan to offer QR code menus even after COVID subsides.
Digital menus help communicate fluctuating prices and lessen the workload of printing new menus constantly. And 77% of customers say that they would understand if their favorite local restaurants raised prices.
According to a 2021 Fundera by NerdWallet study, 80% of consumers prefer to pay with a card.
Retail Data
Retail Services Currently Offered
32% of retailers say that not knowing enough about technology options/ platforms keeps them from selling goods through newer online or social channels.
28% of retailers say they have seen customers purchasing gift cards over the past year.
Retailers using eCommerce report that an average of 58% of their revenue currently comes from online sales.
84% of customers say measures put in place to make shopping a more contactless experience have made shopping more enjoyable.
18% of customers say they are interested in shopping via text or chat; among Gen Z consumers, that number jumps to 25%.
Among retailers who sell online, 74% say they sell on a social channel.
Facebook 59%
Instagram 34%
Twitter 28%
TikTok 18%
December 2021 — TikTok overtakes Google for 2021 Traffic Ratings [link]
Among customers, 20% are interested in window shopping with QR codes for purchases; among Millennials, that number jumps to 27%.
McKinsey – In total, self-checkout solutions in the Retail Environments setting could generate $430 billion to $520 billion in economic value in 2030, with more
than 80 percent of the value coming from cost reductions in the store and 20 percent from increased consumer surplus for shoppers, primarily from spending less time shopping. Adoption of self-checkout use cases is expected to increase from a relatively low 15 to 35 percent of organized retail today to 80 to 90 percent in 2030.
McKinsey – Retailers report that self-checkout is the fastest growing application of the IoT. Over the next two years, adoption by large retail chains of self-heckout
systems could exceed 50 percent.
US Retail has added more sales in 2021 than the entire retail economy for India. The growth…in 2021 through 11 months is $831b USD….for 2020, the entire retail economy for nearly 1.4b people was $814b USD for the year! The growth for November alone?…$91.1b USD…. That’s the total revenue for 2020 for Lowe’s…and just short of Target’s 2020 revenues just north of $93b. [IHL]
Total retail growth year to year is 18.2%…that’s a $5.5 trillion market growing at 18.2% for the year. And for the month…20.3%. Even taking out C-stores and Gas Stations… the growth was 16.5%. The growth last month?…16.1%…so the growth is accelerating, not slowing. [IHL]
Add to this that Gift Cards are up 414% for the holiday season and consumers generally spend 25% more than their gift card value when redeemed thus extending the holiday season. [IHL]
Four tips for SMS marketing
Telehealth Data
The number of Medicare fee-for-service (FFS) beneficiary telehealth visits increased 63-fold in 2020, from approximately 840,000 in 2019 to nearly 52.7 million in 2020. [HHS]
Visits to behavioral health specialists showed the largest increase in telehealth in 2020. Telehealth comprised a third of total visits to behavioral health specialists. [HHS]
Hospitality
Highlights from 2022 Lodging Technology Study include:
74% of hotels either offer or plan to offer contactless payment
45% plan to add, upgrade, or switch vendors for revenue management (RMS)
36% plan to add, upgrade, or switch vendors for a chatbot solution
30% of IT budgets are allocated for rolling out and implementing new solutions
Restaurant Market Trend Data
From Chain Store Age 1/4/2022 — According to the survey, restaurant operators’ early investment in delivery and mobile ordering has paid off, with 71% relying on delivery for 11% or more of sales and 33% relying on delivery for more than 20% of sales. Sixty-five percent of respondents rely on mobile ordering for 11% or more of sales, and 25% rely on mobile ordering for more than 20% of sales.
To keep up with changing consumer preferences, operators noted that their top areas of investment in 2022 include mobile ordering (54%); delivery services (47%); technology such as new POS digital signage or other in-store tech (45%); and alternative payment methods (37%).
In addition to technological investments, operators are also altering their physical restaurant locations to cater to delivery. While only 15% plan to reduce the number or size of their franchise locations, operators are making other adjustments to their real estate. These include
55% plan to add more space for pick-up;
45% plan to provide additional drive-thru locations; and
43% plan to add an outdoor on-site dining space.
Despite the challenges the restaurant industry has faced since the start of the pandemic, operators have learned to pivot and as a result, 81% of respondents feel optimistic about the future. More than half even feel very optimistic and 47% believe their revenue will increase significantly. This optimism and operators’ planned investment lead to strong credit needs. In fact, 61% of respondents plan to apply for a loan or line of credit within the next year.
This study was conducted among a representative group of 251 restaurant franchise owners and operators across the United States from November 10-22, 2021. The survey was hosted by global research company Engine Insights.
More Data
Among customers, 23% are interested in virtual reality that allows people to experience products in a virtual shop; among Millennials, that number jumps to 33%.
21% are interested in live stream shopping where a host demonstrates a product in a live online video; among Millennials, that number jumps to 35%.
Strategy Analytics estimates that the sale of personal service robots will grow about 30 percent year over year, rising from 39 million units in 2020 to 146 million units in 2025.
Livestreaming – Interest in this emerging retail channel is highest among global consumers between the ages of 21 and 34, peaking with the 30–34 age group with 46% having used this medium to make a purchase. As a nation, China is leading with 63% having made a purchase in the last month. Source: Euromonitor International Voice of Consumer: Digital Survey, fielded in March 2021 according to the Voice of the Consumer:Digital Survey.
References:
The Square Consumer Survey was conducted by Wakefield Research among 1,000 nationally representative U.S. adults ages 18+, between October 6th and October 17th, 2021, using an email invitation and an online survey. The data was weighted to ensure reliable and accurate representation of the U.S. adult population, ages 18+. The Square Retail Survey was conducted by Wakefield Research among 500 U.S. retail owners and managers, between October 6th and October 17th, 2021, using an email invitation and an online survey.
Forrester Research — Before we get into 2022, how accurate were we in 2021 predictions? [link]
ADA and Accessibility “Advance Regulatory Guidelines” by Kiosk Association
In June it is expected that we will see not one, but two documents from U.S. Access Board on ADA and Accessibility. See our December 2023 post – ADA Accessibility Update – U.S. Access Board Timelines.
The Kiosk Association mission is to inform and educate on self-service. Membership is open to all companies across the world. If you follow accessibility guidelines and encourage ADA and would like to be recognized, contact us at [email protected] – You can also request copy of our Advanced Regulatory Guidelines we will release at HIMSS.
The Kiosk Association works closely with regulatory agencies and several of us participate in learning sessions regarding upcoming regulations, ways to structure and ways to enforce being my pet interests (Craig Allen Keefner).
At HIMSS 2024 this year we will release our best guess and predictions of what to expect. Simply stop by booth 2189 and be scanned.
If you are interested and will not be at the show, then email your contact information and company info to [email protected], or you can call 720-324-1837.
About Us
self-service kiosk Machine aka Kiosk Industry is the source for opinions, insights, news, and market trends for the self-service kiosk, digital signage kiosk, Point of Sale and more. Learn from experts and join the community. We are a collective “co-op”. We distribute RFPs (average of 10 per month) and we also provide comparison RFPs as templates for other deploying companies to check/compare their RFP composition.
The Kiosk Association or KMA — Our mission is to inform and educate. KMA is the kiosk association focused on documenting, educating and improving self-service for customers and employees through kiosks and information technology (IT). Providing a level playing field for self-service providers and the customers so that standards are considered by default and as an achievable cost-effective baseline.
Checklists — We recommend downloading 17 point checklist from March 2022. This best practices document is based on our in-depth Code of Practice which provides full reference links.
Samsung Electronics Co., Ltd. and IoTecha Corp. announce a strategic collaboration to introduce a new range of electric vehicle charging stations that combine Samsung’s best-of breed display and signage solutions with IoTecha’s industry-leading EV charging technology. The resulting platform is expected to open up new driver and customer experiences for a wide range of commercial customers, including retail and hospitality, and enable innovative business models and revenue streams for digital signage and EV charging network providers.
Samsung and IoTecha have created a comprehensive EV charging kiosk solution featuring Samsung’s OH series touch screens and IoTecha’s Level 2 charging components. The integration of hardware and software addresses key challenges affecting deployment of both EV charging and digital signage infrastructure, from cost and complexity of equipment, installation, and operation, to remote monitoring, management, and maintenance.
Click for full size – Samsung iotecha ev charging stations
Click for full size image – Samsung iotecha ev charging stations
“We believe that together, Samsung and IoTecha provide a cost-effective platform delivering fast and smart EV charging service and integrated in kiosks that bring visually dynamic interfaces with services, including Iotecha’s IoT.ON™ and Samsung’s MagicInfo with programmatic advertising,” said Kim Sarubbi, VP of Media at IoTecha Corp., and speaker at the upcoming Samsung VX event. “IoTecha’s proven track record, built on standards with proven capabilities, combined with Samsung’s technologies, is believed to be the solution infrastructure providers and end customers need to accelerate their electrification goals and differentiate their charging and digital signage offer as EV adoption accelerates.”
IoTecha provides hardware, software and cloud services for turnkey installation of a fully customizable EV charging infrastructure. IoTecha’s level 2 chargers deliver fast charging (up to 19.2kW at 80A), offer versatile and reliable networking options, and implement standard-based and interoperable high-level communications. Built-in support for IEC/ISO 15118 and OCPP 1.6 enables advanced driver experiences and innovative services such as Plug and Charge, Smart Charging and bi-directional power flow. Native connectivity to IoTecha’s IoT.ON™ Cloud and Edge services allows customers to reduce the total cost of ownership of their charging infrastructure. Installations can be remotely monitored, configured, and updated resulting in reduced maintenance costs and improved customer service. IoTecha’s topology-aware energy management allows the creation of highly customized optimization algorithms to meet the operational needs of site hosts and facility managers while minimizing electricity costs.
“We believe that Samsung and IoTecha’s business models and technologies combine perfectly to rapidly bring to market a brand new, visual, engaging and optimized EV charging experience,” said Chris Mertens, Vice President of US Sales, Samsung Display Division. “Samsung and IoTecha are looking forward to delivering highly customized services and content that meet and exceed customer requirements and unlocking new revenue streams for both site hosts and service providers.”
Complete kiosks can be highly customizable for white label branding to match retail, hospitality, business, and other commercial area deployments that feature printed decals or wraps. Each unit supports Plug and Charge services and interactive displays for programmatic advertising, customer information, service offers, personalized messages, and more.
Samsung
Units can be fitted with Samsung’s OH series ultra-thin 1080p (Full HD) 1920 x 1080 display screens for reliable performance in any environment. UL-verified Magic Protection Glass screens offer LED-backlit LCD display that are IK10-rated against impact and IP56-rated for extreme weather exposure. Anti-glare technology and brightness levels greater than 3,500nits provide crisp visibility with sensor-driven automated brightness reduction for efficiency. An integrated power box and four internal fans assure optimized electronics performance, supported by Samsung’s MagicINFO Player S6 and TIZEN operating system can be embedded for optimized display performance and accurate content management. For more information, please visit https://www.samsung.com/us/business/displays.
IoTecha
IoTecha’s IoT.ON™ platform aims to accelerate the electric vehicle revolution by providing an integrated platform consisting of software, hardware and cloud components for the smart charging infrastructure and power grid integration of electric vehicles of all kinds. IoTecha customers are energy and power companies, charge point operators, and manufacturers of both Electric Vehicles and EV charging stations. IoTecha products include V2G and HomePlug Protocol Analyzer, Combined Charging System on Module (and custom modules), EV charging stations and IoT.ON™ Cloud-based services. For more information, please visit https://www.iotecha.com.
FORWARD-LOOKING STATEMENTS
Global technology innovator LG Electronics is set to join the U.S. electric vehicle charging market with the introduction of its first AC and DC EV charging stations.
LG is expanding into this new market to support the U.S. commercial sector’s development of an electric vehicle charging infrastructure, which is vital for EV industry success and aligns with the country’s green energy goals.
Notably, LG is empowering hotels, restaurants, venues, transit hubs, municipal buildings and other locations to independently own and operate their EV charging stations, enabling them to set their own rates and ensure ample capacity to meet local demands.
LINCOLNSHIRE, Ill., Nov. 16, 2023 – Global innovator LG Electronics will enter the rapidly growing U.S. electric vehicle charger market in 2024 with the introduction of its first line of AC and DC EV charging stations. According to LG Business Solutions USA’s Senior Vice President Nicolas Min, the line will include Level 2 and Level 3 EV chargers, opening new opportunities for businesses, municipalities and other public places to support the electrification of America with independently owned and operated charging stations.
“As a leader in the electrification movement, LG is committed to delivering systems and solutions to help U.S. commercial customers develop the infrastructure to charge electric vehicles, which is critical to the success of the industry and the nation’s clean energy goals,” Min said. “Our product roadmap supports various use cases to provide a flexible, adaptable family of EV chargers to keep America moving as electric vehicles continue to grow in popularity and capabilities.”
LG knows that the U.S. will need hundreds of thousands of additional Level 2 and Level 3 chargers to support the growing number of EVs on the road, and LG will help individual businesses take part in the market without relying on third-party owner operators. By giving hotels, restaurants, venues, transit hubs, municipal buildings and other locations the opportunity to own and operate their own EV charging stations, LG will empower them to set their own rates and ensure enough capacity to meet local demands.
HiEV Charger, an LG Affiliated Company, Has Unveiled Its New Portfolio of Convenient and Reliable Electric Vehicle Chargers
SEOUL, May 25, 2023 — LG Electronics (LG) is expanding its electric vehicle (EV) charger solutions business, a move expected to solidify further the company’s position in the fast-growing EV charger segment. LG held a ceremony yesterday to celebrate the commencement of EV charger products manufactured by HiEV Charger (formerly known as AppleMango). HiEV Charger, an EV charging solution company, was acquired by LG, GS Energy and GS Neotek in 2022.
LG EV Charging Stations
HiEV Charger unveiled its product portfolio during the ceremony, which features four different chargers: two 7kW models (wall-mounted and stand-type) and two fast-charging models (100kW and 200kW). All of the new products offer convenient installation and are suitable for use in multiple environments, such as homes, office buildings and a diverse range of other commercial facilities.
The newly introduced EV chargers boast an array of safety-enhancing features. In addition to being water- and dust-resistant, the chargers are equipped with functions designed to provide electrical and thermal protection throughout the charging process. The new chargers also have a slim depth that supports the efficient use of space, while the inclusion of two connectors means two EVs can be charged simultaneously. Simple management is provided through features like connector lock detection and remote updates.
By combining its know-how and technical prowess from the B2C and B2B sectors, LG is able to deliver differentiated solutions and enhanced customer experiences. The company’s well-established capabilities in manufacturing, quality control, after-sales service and supply chain management create the foundation necessary to achieve sustained success in the EV charging solution business. Looking beyond the domestic market, LG is currently planning EV charging product launches and related collaborations in countries around the world.
The global EV charging market is expected to grow to USD 186 billion by 2030, according to Roland Berger, a global management consulting firm. The market expansion is being driven by several factors, including the ongoing implementation of regulations aimed at protecting the environment, and the continuous progress of vehicle electrification.
LG EV Charging Stations
“The start of EV charger production marks a significant milestone for LG, propelling us on a journey to becoming a total EV charging solutions provider,” said Suh Heung-kyu, vice president and head of the Electric Vehicle Charging business division of LG Electronics Business Solutions Company. “We will focus on delivering convenient and fast EV charging solutions for EV owners and differentiated EV charging solutions offering diverse form factors and new services for our valued partners.”
It’s clear that the “future” of EV charging is approaching quickly. The number of public EV charging stations around the world grew by 37% in 2021 to bring the total number of charge points to 1.8 million worldwide. The U.S., which lags behind other regions of the world in public EV charging infrastructure, is now on the brink of widespread implementation. The 2021 Infrastructure Investment and Jobs Act includes $7.5 billion in funding for 500,000 more public EV charging stations by 2030. And the timing appears right: EV sales in the U.S. increased by 65% in 2022.
To U.S. consumers, whether they drive EVs or not, charging stations are becoming familiar fixtures. These stations, which stand alone or are built into structures, include necessary cables, connectors, touchscreens, and displays to enable drivers to plug and charge. However, expect the future of EV charging to bring changes as more consumers purchase EVs, rely on them for longer trips, and encounter various challenges.
The Future of EV Charging Will Be All About Timing
When demand increases, speed and throughput will become more of a concern as drivers line up to charge. The rate of EV charging depends on several factors, such as how much charge the battery currently has, battery sizes, and battery age. However, in general, a level 3 DC fast charger can add 200 miles of range in about 30 minutes, and a level 2 charger, such as those found in parking garages or workplace parking lots, takes about an hour to add 25 miles of range. The future of EV charging will bring more public chargers and processes optimized to allow drivers to get back on the road as quickly as possible and keep queues short.
The future of EV charging will certainly also usher in new etiquette rules, i.e., don’t park in a charging space when you aren’t charging, promptly move your vehicle when charging is complete, and put the connector back on the station to prevent damage. The future may even include tech solutions that help to enforce procedures to provide good experiences for everyone.
EV Charging Isn’t Just a Fair-Weather Activity
The future of EV charging will also ensure that drivers can charge in any weather conditions. Weather can impact charging time. A Consumer Reports study found that range can decrease by up to 25% at -10 degrees F. Basically, batteries work because of an electrochemical reaction that is slower in colder temperatures. Additionally, charging is less effective when temperatures dip. The Idaho National Laboratory study determined that an EV battery added 36% less energy at 32 degrees compared to charging for the same amount of time at 77 degrees. Innovators will address this challenge to ensure that charging is efficient and all components, from cables, connectors, payment devices, and displays, are rugged enough to keep performing in weather extremes and drivers aren’t stranded in cold weather.
Drivers Want Safe. Comfortable Use of Their Time
Now, it’s common to see EV charging stations in a corner of a parking lot with easy electrical access, but not necessarily close to buildings, restrooms, amenities, or even lighting. Drivers that must charge their vehicles away from home will need a safe place to do so where they have access to accommodations they need. Planners and EV charging station providers will choose future locations with this in mind.
Businesses Seize the Opportunity for Digital Advertising
Charging takes time, and the display on an EV charging station is an opportunity to engage drivers. Charging stations with digital displays capable of supporting multimedia ads can entertain, inform, or engage while drivers charge their vehicles.
The Detroit Free Press reports that locating advertising-supported chargers in highly visible places near shopping, dining, or entertainment is a “triple win.” Customers can charge at lower fees, advertisers get exposure, and businesses can enhance customer experiences and increase traffic with a charger available to their customers.
Regulators Focus on EV Charging
Now, the focus of government leaders is on ensuring that EV charging infrastructure can meet demand. But the future of EV charging will include regulating this activity and protecting consumers. For example, The Federal Highway Administration recently established a rule for minimum standards for interoperability of EV charging infrastructure, traffic control devices, network connectivity, locations, pricing, real-time availability, and accessibility.
As the future of EV charging unfolds, charging station providers will need to adapt and innovate continually to ensure that their solutions comply as rules and laws are enacted.
Stay Tuned
While there’s no way to know for sure how the future of EV charging will take shape, infrastructure will certainly grow, planners and providers must find ways to overcome challenges to make charging safe, efficient, and accessible, and businesses will explore ways to take advantage of the opportunity to engage consumers while they charge.
Ingenico is working with innovators to make payments simple for drivers, forming partnerships to optimize EV charging station functionality, and networking to stay informed of trends in the industry. Want a partnership that will help you stay on the cutting edge? Contact us.
Samsung EV Charging Stations from IoTecha & Samsung
Not surprising to see Samsung hooking up with Iotecha for EV charging stations. And several Samsung partners have signed up as well.
Synopsis – What you need to know
Big market for large format outdoor displays and Samsung. You can see dual sided 55s being used in Volta/Peerless-AV.
IoTecha’s Level 2 AC Charger is the most advanced level 2 EVSE on the market. This EVSE provides up to 19.2kW of charging power at 80A. It supports ISO 15118 High-Level Communications with the EV as well as OCPP 1.6+ to implement both Plug and Charge and Smart Charging over a variety of connectivity options (LAN, Wi-Fi, LTE, etc). This charger has an extensive track record of successful interoperability with many electric vehicle manufacturers and charge point operators.
Level 2 charging typically uses 240v power and (typically) around 16 to 30 Amps to get the job done. With this method, a Tesla Model 3 can be charged from empty to full in 6 to 8 hours. The time variation reflects differences between chargers and the electrical interfaces that can be used for Level 2 chargers. To use Level 2 charging at home, you will have to spend some money! This can vary from a modest outlay (say, $200) to significantly more (say, $2000), depending on the type of charger you decide to purchase. The two key types of Level 2 chargers are ‘hardwired’ and ‘plug-in’.
Someone like Electrify America starts at 150kW (ultra fast DC) and now offers 350 kW Hyper Charging.
Hyper is 20 miles per minute of charging (350 kw). Ultra is 9 miles a minute (150 kW).
By contrast Iotecha is 1.2 miles per minute of charging
Samsung Electronics Co., Ltd. and IoTecha Corp. announce a strategic collaboration to introduce a new range of electric vehicle charging stations that combine Samsung’s best-of breed display and signage solutions with IoTecha’s industry-leading EV charging technology. The resulting platform is expected to open up new driver and customer experiences for a wide range of commercial customers, including retail and hospitality, and enable innovative business models and revenue streams for digital signage and EV charging network providers.
Samsung and IoTecha have created a comprehensive EV charging kiosk solution featuring Samsung’s OH series touch screens and IoTecha’s Level 2 charging components. The integration of hardware and software addresses key challenges affecting deployment of both EV charging and digital signage infrastructure, from cost and complexity of equipment, installation, and operation, to remote monitoring, management, and maintenance.
Click for full size – Samsung iotecha ev charging stations
Click for full size image – Samsung iotecha ev charging stations
“We believe that together, Samsung and IoTecha provide a cost-effective platform delivering fast and smart EV charging service and integrated in kiosks that bring visually dynamic interfaces with services, including Iotecha’s IoT.ON™ and Samsung’s MagicInfo with programmatic advertising,” said Kim Sarubbi, VP of Media at IoTecha Corp., and speaker at the upcoming Samsung VX event. “IoTecha’s proven track record, built on standards with proven capabilities, combined with Samsung’s technologies, is believed to be the solution infrastructure providers and end customers need to accelerate their electrification goals and differentiate their charging and digital signage offer as EV adoption accelerates.”
IoTecha provides hardware, software and cloud services for turnkey installation of a fully customizable EV charging infrastructure. IoTecha’s level 2 chargers deliver fast charging (up to 19.2kW at 80A), offer versatile and reliable networking options, and implement standard-based and interoperable high-level communications. Built-in support for IEC/ISO 15118 and OCPP 1.6 enables advanced driver experiences and innovative services such as Plug and Charge, Smart Charging and bi-directional power flow. Native connectivity to IoTecha’s IoT.ON™ Cloud and Edge services allows customers to reduce the total cost of ownership of their charging infrastructure. Installations can be remotely monitored, configured, and updated resulting in reduced maintenance costs and improved customer service. IoTecha’s topology-aware energy management allows the creation of highly customized optimization algorithms to meet the operational needs of site hosts and facility managers while minimizing electricity costs.
“We believe that Samsung and IoTecha’s business models and technologies combine perfectly to rapidly bring to market a brand new, visual, engaging and optimized EV charging experience,” said Chris Mertens, Vice President of US Sales, Samsung Display Division. “Samsung and IoTecha are looking forward to delivering highly customized services and content that meet and exceed customer requirements and unlocking new revenue streams for both site hosts and service providers.”
Complete kiosks can be highly customizable for white label branding to match retail, hospitality, business, and other commercial area deployments that feature printed decals or wraps. Each unit supports Plug and Charge services and interactive displays for programmatic advertising, customer information, service offers, personalized messages, and more.
Samsung
Units can be fitted with Samsung’s OH series ultra-thin 1080p (Full HD) 1920 x 1080 display screens for reliable performance in any environment. UL-verified Magic Protection Glass screens offer LED-backlit LCD display that are IK10-rated against impact and IP56-rated for extreme weather exposure. Anti-glare technology and brightness levels greater than 3,500nits provide crisp visibility with sensor-driven automated brightness reduction for efficiency. An integrated power box and four internal fans assure optimized electronics performance, supported by Samsung’s MagicINFO Player S6 and TIZEN operating system can be embedded for optimized display performance and accurate content management. For more information, please visit https://www.samsung.com/us/business/displays.
IoTecha
IoTecha’s IoT.ON™ platform aims to accelerate the electric vehicle revolution by providing an integrated platform consisting of software, hardware and cloud components for the smart charging infrastructure and power grid integration of electric vehicles of all kinds. IoTecha customers are energy and power companies, charge point operators, and manufacturers of both Electric Vehicles and EV charging stations. IoTecha products include V2G and HomePlug Protocol Analyzer, Combined Charging System on Module (and custom modules), EV charging stations and IoT.ON™ Cloud-based services. For more information, please visit https://www.iotecha.com.
FORWARD-LOOKING STATEMENTS
Recently the U.S. Access Board presented on designing accessibility in EV charging stations. Here is some background on the upcoming NPRM which is expected in September.
Note there are two different listings for the EV item. The links provided for the NPRM on electric vehicle charging stations are from two different unified agendas – the Fall 2022 and the Spring 2023 agenda. Please refer to the September 2023 date in the Spring 2023 agenda, as this represents the most recent projected date for publication.
The Joint Office hosted a webinar on the Access Board’s design recommendations for accessible electric vehicle (EV) charging stations. The U.S. Access Board is an independent federal agency that issues accessibility guidelines under the Americans with Disabilities Act (ADA) and other laws.
The webinar shared information and provided technical assistance to help in the design and construction of EV charging stations that are accessible to and usable by people with disabilities. U.S. Access Board Transportation Systems Engineer Juliet Shoultz discussed accessibility guidelines and best practices.
Guidelines for Voting Systems Available for Public Comment
Updated VPAT Now Available from the IT Industry Council
Access Board to Hold Town Hall Meeting and Training in Indianapolis on May 21
The Access Board will hold a town hall meeting in Indianapolis on the afternoon of May 21 at Bankers Life Fieldhouse. The event will provide an open forum where members of the public can pose questions to the Board or share comments or concerns about accessibility for people with disabilities. There also will be panel discussions with area speakers on accessible recreation and outdoor environments, the Indiana AgrAbility Project, and local compliance initiatives under the Americans with Disabilities Act (ADA).
The event will take place in the Pacers Square Room at Bankers Life Fieldhouse from 2:00 pm to 4:30 pm. Registration is not required. An assistive listening system, computer assisted real-time transcription (CART), and sign language interpreters will be available. Attendees are requested to refrain from using perfume, cologne, and other fragrances for the comfort of all participants. The meeting will not be streamed online, but there will be a call-in option and streaming CART.
Earlier in the day, the Board will also offer free training sessions on the ADA Accessibility Standards at the town hall site. There will be a program on how to apply the standards and common sources of confusion (9:00 am – 10:30 am). This will be followed by a session on recreation facilities and outdoor sites (10:45 am – 12:15 pm). Advance registration is not required, and participants can attend either or both sessions. Qualified attendees can earn continuing education credits (1.5 per session) from the American Institute of Architects.
For further information, contact Dave Yanchulis at [email protected], (202) 272–0026 (v), or (202) 272–0027 (TTY).
U.S. Access Board Training and Town Hall Meeting, May 21
Pacers Square at Bankers Life Fieldhouse
125 S. Pennsylvania Street, Indianapolis, IN
Training Session on the ADA Accessibility Standards (free)
• 8:00 – 9:00 Registration & Welcome
• 9:00 – 10:30 Application of the Standards & Common Sources of Confusion
• 10:30 – 10:45 Break
• 10:45 – 12:15 Recreation Facilities & Outdoor Sites
Town Hall Meeting
• 2:00 – 2:15 Opening Remarks
• 2:15 – 3:30 Panel Discussions
• 3:30 – 4:30 Overview of the Access Board & Open Forum
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Karen Tamley Elected Access Board Chair
At its March meeting, the Board unanimously elected Board Member Karen Tamley as its new Chair. Tamley just completed a term as Vice Chair of the Board and has served as the Commissioner of the Chicago Mayor’s Office for People with Disabilities since 2005.
“I am honored to serve as the Chair of such a dedicated agency that is a true force for change and that has done so much to advance accessibility both in the U.S. and abroad,” she stated after the vote. “I look forward to working with Board members and staff in the year ahead.”
Tamley joined the Board in 2015 as a public member. As head of the Mayor’s Office for People with Disabilities, she leads numerous disability policy and compliance initiatives in transportation, city infrastructure, emergency preparedness, housing, schools and technology, and other areas. She also oversees the delivery of independent living services to city residents.
She succeeds Lance Robertson who represents the U.S. Department of Health and Human Services (HHS) on the Board and who was named Vice Chair by acclamation. He serves as Assistant Secretary for Aging at HHS and heads its Administration for Community Living and previously was Director of Aging Services at the Oklahoma Department of Human Services.
Board officers serve for a term of one year. The Board is structured to function as a coordinating body among Federal agencies and to directly represent the public, particularly people with disabilities. Half of its members are representatives from most of the Federal departments. The other half is comprised of members of the public appointed by the President.
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Upcoming Board Webinars
Ensuring that public streets and sidewalks are accessible to people with disabilities can be a challenge, especially since accessibility guidelines for public rights-of-way have yet to be finalized. The next webinar in the Board’s free monthly series will take place June 6 from 2:30 – 4:00 (ET) and will be devoted to answering the various questions that come up in addressing access to sidewalks and street crossings, pedestrian signals, on-street parking, roundabouts, transit stops and other components of public rights-of-way as well as shared use paths. Board Accessibility Specialists will answer questions submitted in advance or during the live webinar and offer guidance, solutions, and best practices based on guidelines the Board proposed for public rights-of-way. Attendees are encouraged to submit their questions in advance.
Visit www.accessibilityonline.org for more information or to register for the webinar. Webinar attendees can earn continuing education credits. The webinar series is hosted by the ADA National Network in cooperation with the Board. Archived copies of previous Board webinars are available on the site.
Section 508 Best Practices Webinar
The Board also offers a free webinar series on its Section 508 Standards for ICT in the federal sector. The next webinar in this series will be held May 28 from 1:00 to 2:30 (ET) and will review the Trusted Tester for Web and highlight significant updates. Developed by Department of Homeland Security’s (DHS) Office of Accessible Systems and Technology in coordination with other agencies, the Trusted Tester Process provides a scalable, repeatable, accurate process for evaluating web and software products for conformance with the 508 Standards.
Representatives from the Board and DHS will review the latest edition (Version 5) which supports the revised Section 508 Standards and the Web Content Accessibility Guidelines (2.0). Trusted Tester 5.0 improves the format, flow, and construction of the evaluation process and test conditions. Presenters will discuss the new testing tool, the Accessible Name and Description Inspector (ANDI), and how it aids testers with code inspection-based testing. They will also cover the availability of DHS online training and certification. Questions can be submitted in advance of the session or can be posed during the webinar.
Visit the webinar site for further information or to register. The Section 508 Best Practices Webinar Series is made available by the Accessibility Community of Practice of the CIO Council in partnership with the Board. Prior webinars can be accessed on the site.
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Poland Creates Entity Modeled after the U.S. Access Board
The Polish government has established an agency to promote accessibility that is modeled after the U.S. Access Board. Created in December, the Accessibility Council is responsible for reviewing laws and regulations and making recommendations to the government on implementing a sweeping new law to advance accessibility nationwide. The Council is comprised of 50 members representing ministries and government bodies, disability groups, and academia and meets quarterly. The Council will play a lead role in implementing the Accessibility Plus Program, an new measure that aims to make Poland a leader in accessibility by eliminating barriers in architecture, transportation, education, health care, digital and other services.
Poland’s Minister of Investment and Development Jerzy Kwieciński, who heads the Accessibility Council, credits the work of the U.S. Access Board and a speaking tour by Board Executive Director David Capozzi as the inspiration for the new entity. At the Council’s inaugural meeting in February, he recognized the Access Board’s influence and stated, “I believe that now Poland will become a model for other countries.” He supports a study tour of the U.S. for Council staff, including further consultations with the Board.
Capozzi travelled throughout Poland in 2017 as part of State Department’s speaker program to share the American experience in ensuring accessibility for people with various disabilities. During his weeklong stay in Warsaw, Gdynia, Gdańsk, and Kraków, he met with national and local authorities, advocacy groups, and other representatives, some of whom were instrumental in creating the Council. Capozzi discussed achievements and challenges of ensuring accessibility in the U.S. and shared lessons learned. He participated in dialogues on different aspects of accessibility, including the built environment, information and communication technology, employment, enforcement, and the important role standards play, among other topics.
“It was an honor to travel to Poland on behalf of the State Department and our embassy to meet with those leading the effort to make the country a model for accessibility,” states Capozzi. “The Board looks forward to learning more about their efforts and achievements and exploring how we can further advance accessibility in both our countries.”
In Warsaw, Board Executive Director David Capozzi (right) met with Senate Member Jan Filip Libicki and others.
Legislation was recently introduced in Congress to supplement the Air Carrier Access Act (ACAA) which prohibits discrimination in air transportation. Congressman Jim Langevin (D-RI) and Senator Tammy Baldwin (D-WI) submitted bills in the House (H. R. 1549) and Senate (S. 669) to amend the ACAA to further improve access at airports and on aircraft. The bills would create accessibility standards for new airplanes, require removal of barriers on existing airplanes where readily achievable, strengthen enforcement mechanisms, including establishment of a private right of action and enhance safety.
Under these measures, the Access Board would be responsible for issuing standards for aircraft and equipment for boarding and deplaning, including seating accommodations, lavatories, stowage of assistive devices, announcements, and in-flight entertainment and video displays. The standards also would address airports, including ticketing counters, gates, customer service desks, audible announcements, kiosks, and websites. The bills were referred to the appropriate House and Senate committees for consideration.
In addition, under a law passed last year, the Department of Transportation (DOT) began reporting data on the number of passenger wheelchairs and scooters that are damaged or mishandled by airlines on a monthly basis. A total of 701 (2.18%) wheelchairs and scooters were damaged last December, an average of more than 25 a day, as reported in DOT’s monthly Air Travel Consumer Report (February issue). The total for January was 681 (2.06%) and for February was 593 (1.7%).
In a statement, Senator Tammy Duckworth (D-IL), who authored the law said, “Every airline passenger deserves to be treated with dignity and respect, but too often they aren’t. Travelers should be able to find out if certain airlines have high rates of breaking wheelchairs and other equipment that people depend on, just like we can find out if certain airlines have high rates of flight delays or cancellations.”
Further information on this reporting is posted on DOT’s website.
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Guidelines for Voting Systems Available for Public Comment
Federal guidelines for voting systems implemented under the Help America Vote Act are currently available for public comment. Issued by the U.S. Election Assistance Commission (EAC), the Voluntary Voting System Guidelines (VVSG) provide principles and criteria for assessing the basic functionality, accessibility, and security of voting equipment.
The EAC released the document, referred to as VVSG 2.0, on February 28 for a 90-day comment period, as indicated in a notice published in the Federal Register. The VVSG 2.0 updates guidelines first issued in 2005 and revised in 2015 and features a new streamlined structure comprised of high-level system design goals with broad descriptions of the functions that make up voting systems. The proposal also includes moving technical requirements and test assertions to separate documents that detail how voting systems can meet the new Principles and Guidelines in order to obtain certification. Those requirements and test assertions will be made available for public comment at a later date. The EAC seeks comments on all sections of the Principles and Guidelines including the proposed restructuring. Comments are due May 29.
For further information, visit the EAC’s website or contact Ryan Macias at (301) 563-3931 or [email protected].
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Updated VPAT Now Available from the IT Industry Council
The Information Technology Industry Council (ITI) maintains a free reporting tool known as the Voluntary Product Accessibility Template (VPAT) to help determine whether information and communication technology products and services satisfy accessibility requirements, including the Section 508 Standards. ITI recently released revised editions of the VPAT (2.3) based on the Board’s revised 508 Standards (VPAT 2.3 508), including the referenced Web Content Accessibility Guidelines (WCAG 2.0). It also offers VPATs for WCAG 2.1 (VPAT 2.3 WCAG), the European Union’s ICT requirements (VPAT 2.3 EU), and another based on all three (VPAT 2.3 INT).
Visit the ITI’s website for further information or send a message to [email protected].
Accessibility Guidelines; Self-Service Transaction Machines and Self-Service Kiosks
As noted on Federal Register September 21, 2022 — Note too that we did a commentary on AVIXA regarding this. That also includes European notes from ETSI.
AGENCY: Architectural and Transportation Barriers Compliance Board.
ACTION: Advance Notice of Proposed Rulemaking.
SUMMARY:
The Architectural and Transportation Barriers Compliance Board (“Access Board” or “Board”) is issuing this Advance Notice of Proposed Rulemaking (ANPRM) to begin the process of supplementing its accessibility guidelines for buildings and facilities covered by the Americans with Disabilities Act of 1990 and the Architectural Barriers Act of 1968 to address access to various types of self-service transaction machines (SSTMs), including electronic self-service kiosks, for persons with disabilities. By this ANPRM, the Access Board invites public comment on the planned approach to supplementing its ADA Accessibility Guidelines and ABA Accessibility Guidelines with new scoping and technical provisions for SSTMs and self-service kiosks. The Board will consider comments received in response to this ANPRM in its development of these guidelines for SSTMs and self-service kiosks in future rulemaking.
DATES: Submit comments by November 21, 2022.
ADDRESSES:
You may submit comments, identified by docket number (ATBCB-2022-0004), by any of the following methods:
• Federal eRulemaking Portal: https://regulations.gov. Follow the instructions for submitting comments.
• Email:[email protected]. Include docket number ATBCB-2022-0004 in the subject line of the message.
• Mail: Office of Technical and Information Services, U.S. Access Board, 1331 F Street NW, Suite 1000, Washington, DC 20004-1111.
Instructions: All submissions must include the docket number (ATBCB-2022-0004) for this regulatory action. All comments received will be posted without change to https://www.regulations.gov, including any personal information provided.
The Americans with Disabilities Act (ADA) of 1990 charges the Access Board with developing and maintaining minimum guidelines to ensure the accessibility and usability of the built environment in new construction, alterations, and additions. See42 U.S.C. 12101et seq.; see also29 U.S.C. 792(b)(3)(B) & (b)(10). The Access Board’s ADA Accessibility Guidelines (ADAAG) address buildings and facilities covered under Title II of the ADA (state and local government facilities) and Title III of the ADA (places of public accommodation and commercial facilities). The ADAAG serves as the basis for legally enforceable accessibility standards issued by the Department of Justice (DOJ) and the Department of Transportation (DOT), which are the federal entities responsible for implementing and enforcing the ADA’s non-discrimination provisions related to buildings and facilities in new construction, alterations, and additions.
The Access Board has a similar responsibility under the Architectural Barriers Act (ABA) of 1968, which requires that buildings and facilities designed, built, or altered with certain federal funds or leased by federal agencies be accessible to people with disabilities. See42 U.S.C. 4151et seq. The ABA charges the Access Board with developing and maintaining minimum guidelines for covered buildings and facilities. The Board’s ABA Accessibility Guidelines (ABAAG) serve as the basis for enforceable standards issued by four standard-setting agencies: the Department of Defense, the General Services Administration, the Department of Housing and Urban Development, and the U.S. Postal Service.
II. Need for Accessibility Guidelines for SSTMs
Kiosks and other types of SSTMs are now a common feature in places of public accommodation, government offices, and other facilities. They allow users to conduct an expanding range of transactions and functions independently. SSTMs serve as point-of-sales machines for self-checkout in a growing number of retail facilities, grocery stores, and drug stores. Self-service kiosks at airports and hotels provide check-in services. Restaurants are providing touchscreens for customers to place orders, and health care providers, including doctors’ offices and hospitals, allow patients to check in at kiosks. SSTMs and self-service kiosks are also found at state and local government facilities, such as motor vehicle departments.
SSTMs and self-service kiosks have long posed accessibility barriers to people with disabilities, particularly those who are blind or have low vision. Robust speech output is necessary to provide access for users unable to see display screens. It is increasingly common for information and communication technology (ICT), including kiosks, to have touchscreens without a physical keypad or other tactile controls. This results in the screen being an obstacle for the user to both receive information, if the information is not provided audibly, and to enter information, as the input “buttons” are the flat touchscreen which have no tactile markers. In addition, SSTMs and self-service kiosks frequently pose barriers for users who are deaf or hard of hearing by failing to provide captioning and text equivalents for audible information.
These devices also must be accessible to people with physical impairments, including those who use wheelchairs and other mobility devices, have limited dexterity, or who are of short stature. Sufficient clear floor space at the device is necessary to accommodate wheeled mobility aids. For usability, controls and keys must be within accessible reach ranges and screens or other displays must be viewable from a seated position. Controls and features must not require delicate motor movements or fine dexterity.
On May 19, 2021, the Access Board conducted a virtual public forum on the accessibility of SSTMs that featured panel presentations by invited speakers. One panel addressed usability issues and barriers that people with sensory, cognitive, physical, or multiple disabilities encounter using kiosks, point-of-sales machines, and other SSTMs. Speakers included representatives from the Blinded Veterans Association, the Coleman Institute for Cognitive Disabilities, the Deaf and Hard of Hearing Consumer Advocacy Network, and the United Spinal Association. They called attention to common access barriers, such as the lack of speech output and tactilely discernable input keys and controls for users who are blind or who have low vision. People who use wheelchairs and scooters encounter display screens that are difficult to see and controls that are out of reach. Further, correction and time-out features can impact usability for persons with cognitive disabilities. ( See “Panel Discussions on Inclusive Interfaces: Accessibility to Self-Service Transaction Machines” available at: https://www.access-board.gov/news/2021/05/24/u-s-access-board-conducts-panel-discussions-on-self-service-transaction-machines.)
A second panel discussed efforts by research and industry to improve access to SSTMs. Panelists included representatives from the Kiosk Manufacturer Association (KMA) and the Trace Research and Development Center who addressed the need for accessibility standards for SSTMs, provided an overview of relevant requirements and resources, and discussed strategies for accessibility. They were joined by representatives from software and hardware developer NCR, which has created a Universal Navigator interface for SSTMs, and Vispero, a company that has created a kiosk interface that integrates screen-reading software. Id.
According to the KMA, the lack of accessibility to kiosks is due in large part to the absence of complete and uniform standards. The lack of detailed requirements has led to a common misconception that physical accessibility or an audio jack alone is sufficient. In addition, some states have implemented their own unique requirements for SSTMs, which led to complications in ensuring compliance with varying standards. Some kiosk manufacturers serve global markets, and they have stressed the importance of consistency of U.S. standards with requirements issued by other countries and international organizations. Id.
III. Existing Guidelines
A. The ADA and ABA Accessibility Guidelines
The Access Board has issued accessibility guidelines for the built environment. The Access Board’s ADA and ABA Accessibility Guidelines, which were jointly updated in 2004, require only ATMs and fare machines to provide speech output so that displayed information is communicated to users who are blind or who have low vision. The guidelines also address braille instructions, privacy, input controls, display screens, operable parts, and clear floor space. See36 CFR part 1191, 69 FR 44084.
When the Board promulgated the ADA and ABA Accessibility Guidelines in 2004, it noted in the preamble that it had chosen not to broaden the application of the guidelines to address other types of SSTMs such as point-of-sale machines and information kiosks. However, the Board noted that it intended to consider a future update to these guidelines after monitoring the application of accessibility standards it had issued under Section 508 of the Rehabilitation Act (36 CFR part 1194) in 2000 for information and communication technology (ICT), including electronic kiosks, in the federal sector. See69 FR 44083, 44455 (July 23, 2004).
In March of 2010, the Board issued an Advanced Notice of Proposed Rulemaking (ANPRM) indicating that it was considering a supplemental rulemaking to address in ADAAG access to SSTMs used for ticketing, check-in or check-out, seat selection, boarding passes, or ordering food in restaurants and cafeterias. See Americans with Disabilities Act (ADA) Accessibility Guidelines for Buildings and Facilities; Telecommunications Act Accessibility Guidelines; Electronic and Information Technology Standards, ANPRM, 75 FR 13457 (Mar. 22, 2010). However, the Board later postponed this effort due to rulemaking it was conducting on information and communication technology in the federal sector under the Rehabilitation Act. See Electronic and Information Technology Accessibility Standards, ANPRM, 76 FR 76640 (Dec. 8, 2011).
B. Section 508 Accessibility Standards
Section 508 of the Rehabilitation Act of 1973, as amended, 29 U.S.C. 794d (hereafter, “Section 508”) requires access to ICT in the Federal sector. The law applies to ICT developed, procured, maintained, or used by federal agencies, including SSTMs and self-service kiosks, as well as computers, telecommunications equipment, software, websites, and electronic documents. The Board is responsible for issuing accessibility standards for ICT covered by Section 508. The Board published its original Section 508 Standards in 2000 (65 FR 80499) and updated them with the Revised 508 Standards in January 2017 (82 FR 5790). The Federal Acquisition Regulatory Council and federal agencies incorporate these standards into their respective acquisition regulations and procurement policies and directives. See86 FR 44229 (Aug. 11, 2021).
The Revised 508 Standards apply to hardware in the federal sector that transmits information or has a user interface, such as self-service kiosks provided by federal agencies for use by customers in post offices and social security field offices. See36 CFR part 1194, App. A, E206. The Section 508 Standards address biometrics, privacy, operable parts, data connections, display screens, status indicators, color coding, audible signals, two-way voice communication, closed captioning, and audio description. Id. at App. C, Ch. 4.
C. DOT Regulations for Self-Service Kiosks in Airports
In 2013 the Department of Transportation (DOT) supplemented its regulations under the Air Carrier Access Act (ACAA) of 1986, as amended, and the Rehabilitation Act to address access to airport self-service kiosks used for checking in, printing boarding passes, and other passenger services. 78 FR 67882 (Nov. 12, 2013). DOT’s rule applies requirements based on the provisions for ATMs and fare machines in the ADA Standards and provisions for self-contained closed products in the Board’s Original Section 508 Standards. Id. New airport kiosks must meet the DOT standards until at least a quarter of all kiosks at each airport location are accessible. The rule applies to U.S. and foreign air carriers that own, lease, or control automated airport kiosks at U.S. airports with at least 10,000 enplanements a year. Id.
III. Planned Approach to the NPRM and Questions for Public Comment
The Access Board intends to propose supplementary provisions for SSTMs and self-service kiosks in a future rulemaking that are based on both the technical requirements for ATMs and fare machines in the ADA and ABA Accessibility Guidelines (36 CFR part 1191) as well as relevant provisions for hardware in the Revised Section 508 Standards (36 CFR part 1194). In addition, the Board intends to address the types of SSTMs and self-service kiosks to be covered under both the ADA and the ABA and the number or percentage required to comply. The Board invites public comment on this planned approach for this rulemaking generally, and on the specific questions posed below.
Application
The Access Board’s authority under the ADA and ABA to set minimum guidelines for buildings and facilities is limited to those elements that are built-in or that are fixed to buildings and sites. DOJ and other agencies have the authority to regulate moveable furniture and equipment under the ADA or ABA. Thus, the Board’s ADA and ABA Accessibility Guidelines apply only to ATMs and fare machines that are fixed or built-in, but not to those that are moveable. Similarly, the Board intends that only SSTMs and self-service kiosks that are fixed or built-in will be covered by this supplementary rule.
SSTMs and self-service kiosks are now commonplace in many different types of businesses and establishments and are used to conduct a growing range of transactions and services. One of the most common types of SSTMs that people encounter on a routine basis is self-checkout kiosks in grocery stores, drug stores, and retail chains. SSTMs and self-service kiosks are also being provided in settings where only information is being exchanged, such as unattended checking in for an appointment, checking out of a hotel, or ordering food in a restaurant. Touchscreens and tablets are now being incorporated into many different types of SSTMs and self-service kiosks. For example, some SSTMs and self-service kiosks use touchscreen interfaces for the delivery of goods and services, such as pairing online ordering with pickup from an automated electronic locker at a local retail location. The customer does not interact directly with any employees of the retail store.
Additionally, many vending machines are now essentially SSTMs, offering a wide array of choices via a video display, and utilizing touch-screen input to navigate those choices. The current ADA and ABA Accessibility Guidelines address physical access to vending machines by requiring at least one of each type to comply with criteria for operable parts, but the guidelines do not address access for users who are blind or who have low vision. 36 CFR part 1191, App. D, 228 and 309.
Question 1.In this rulemaking, the Board intends to cover fixed or built-in electronic devices that are designed for unattended operation by customers ( i.e., “self-service”) to conduct a transaction. It also intends to address fixed or built-in self-service kiosks, including those used to check in, place an order, obtain a product, or retrieve information. Are there capabilities, functions, or other objective criteria that should define the types of devices covered as SSTMs or self-service kiosks?
Question 2.Are there other types of electronic devices providing unattended interaction that should be addressed by this rulemaking? If so, what are they?
Question 3.Are there types of self-service electronic devices that should not be covered by this rulemaking? If so, why not?
Minimum Number
In its rulemaking, the Board intends to address the minimum number of SSTMs and self-service kiosks required to be accessible. Currently, the ADA and ABA Accessibility Guidelines require at least one of each type of ATM or fare machine provided at each location to comply. See 36 CFR part 1191, App. B 220 and App. C F220. This may be insufficient in high traffic locations where many SSTMs or self-service kiosks of the same type are provided such as self-checkout devices in grocery stores and big-box retailers. Further, it can be difficult for users who are blind or who have low vision to locate which self-service devices are accessible, especially in areas where many devices are provided. DOT’s airport kiosk rule requires compliance for all new kiosks until at least 25% of all kiosks at each airport location are accessible. The 508 Standards require that all SSTMs and self-service kiosks be accessible.
Question 4.Should the Board’s rule require all fixed or built-in SSTMs and self-service kiosks in each location to be accessible? If not, why, and what should the number be? Are there some facilities or locations that should have a higher number of accessible devices than others?
Clear floor or ground space is required so that people with disabilities, including those who use wheeled mobility aids, can approach and position at ATMs or fare machines in a forward or parallel direction. 36 CFR part 1191, App. D 707.2 and 305.5. This clear space generally must be at least 30 inches wide and at least 48 inches deep. Id. at 305.3. Additional space is required for maneuvering where this clear space is obstructed on both sides for more than half the depth. Id. at 305.7.
Operable parts for ATMs and fare machines must be located within accessible reach ranges. Id. at 707.3, 309.3, 308. They must be usable with one hand, and not require tight grasping, pinching, or twisting of the wrist, or more than 5 pounds force to operate. Id. at 707.3, 309.4. Users must be able to differentiate each operable part by sound or touch without activation; touch activation is permitted if a key to clear or correct input is provided. Id. at 707.3.
ATMs and fare machines must provide speech output (recorded or digitized human or synthesized) through a mechanism that is readily available to all users, such as an industry standard connector or telephone handset. Id. at 707.5. The speech function must have volume control and allow users to repeat or interrupt output. Braille instructions for initiating the speech are required Id. at 707.8. ATM speech output must provide an equal degree of privacy. Id. at 707.4.
Additionally, ATM and fare machines must provide tactilely discernible input controls for each function. Id. at 707.6. Numeric keys must be arranged in a 12-key ascending or descending telephone keypad layout, and the number five key shall be tactilely distinct from the other keys. Key surfaces not on active areas of display screens must be raised above surrounding surfaces. Where membrane keys are the only method of input, each shall be tactilely discernable from surrounding surfaces and adjacent keys. Visual contrast (either light-on-dark or dark-on-light) is required between function keys and background surfaces and between function key characters and symbols and key surfaces. Tactile symbols are required for certain function keys including enter or proceed, clear or correct, cancel, add value, and decrease value. Id.
The Guidelines also require that display screens be visible from a point located 40 inches above the center of the clear floor space in front of the machine. Id at 707.7. Display screen characters must have a cap height of at least 3/16 inch, be in a sans serif font, and contrast from the background either light-on-dark or dark-on-light.
Section 508 Standards
The Board is also considering incorporating into the proposed rule certain requirements in the Revised 508 Standards for hardware that transmits information or has a user interface. 36 CFR part 1194, App. C, Ch. 4. In particular, the Board is considering including those requirements that specifically pertain to hardware that by its design does not support a user’s assistive technology other than personal headsets or other audio couplers. Such hardware is referred to as having “closed functionality.” The Revised 508 Standards require hardware with closed functionality to provide speech output for all information displayed on-screen or needed to verify transactions. Id. at 402. Like the requirements in the ADA and ABA Accessibility Guidelines, speech output must be delivered through a mechanism readily available to all users, such as an industry standard headphone jack or telephone handset, and the interface must allow users to repeat or pause output. Other specifications in this section of the 508 Standards which are harmonized with those in the ADA and ABA Guidelines address braille instructions for activating speech and volume control, privacy, operable parts, including input controls, and the visibility of display screens. Id. at 402.2.5, 402.3, 405, 407, and 408. Display screen characters must have a cap height of at least 3/16 inch unless there is a screen enlargement feature, be in a sans serif font, and contrast from the background either light-on-dark or dark-on-light. Id. at 402.4.
The Revised 508 Standards, which are much more recent than the ADA and ABA Accessibility Guidelines, contain additional specifications including provisions that address biometrics, use of color and non-speech audio to convey information, status indicators, and captioning. Id. at 403, 409, 410, 411, and 413. The Revised 508 Standards also provide specifications for volume control for private listening ( e.g., through a headphone jack) and non-private audio ( i.e., speakers) and require tickets and farecards used with kiosks to have an orientation that is tactilely discernable if a particular orientation is needed for use. Id. at 402.3 and 407. Other unique provisions in the Revised 508 Standards address the display screen not blanking automatically when the speech-output mode is activated, alphabetic keys, timed responses, and flashing elements that can trigger photosensitive seizures. Id. at (405.1, 407.3.2, 407.5, and 408.3.
The Board intends to propose provisions for SSTMs and self-service kiosks based on those for ATMs and fare machines in the ADA and ABA Accessibility Guidelines and additional criteria relevant to SSTMs and self-service kiosks from the Revised 508 Standards. This approach is similar to that taken by DOT in its rule on airport self-service kiosks.
The Board has prepared a side-by-side comparison of these requirements in the ADA and ABA Guidelines, the Revised 508 Standards, and the DOT rule on airport kiosks. This matrix is available in the rulemaking docket at www.regulations.gov/docket/ATBCB-2022-0004.
Question 5.The Board seeks comment on this planned approach for the proposed supplementary guidelines for SSTMs and self-service kiosks outlined in this ANPRM.
The Revised 508 Standards contain requirements not included in the ADA and ABA Accessibility Guidelines that may pertain to ATMs or fare machines. These include a provision that biometrics, where provided, not be the only means of user identification or control. They also require that tickets, fare cards, or keycards, where provided, have an orientation that is tactilely discernible when necessary for use.
Question 6. Should requirements for ATMs and fare machines in the current ADA and ABA Accessibility Guidelines be updated as part of this rulemaking to address additional features covered in the Revised 508 Standards and the DOT rule pertaining to the accessibility of ATMs and fare machines?
Question 7. The Board seeks comments from users and manufacturers of self-service transaction machines and self-service kiosks on their experiences in using or designing accessible machines and the benefits and costs associated with the proposed requirements.
Question 8. The Board seeks comments on the numbers of small entities that may be affected by this rulemaking and the potential economic impact to these entities; these include small businesses, small non-profits, and governmental entities with a population of fewer than 50,000. The Board also seeks feedback on any regulatory alternatives that may minimize significant economic impacts on small entities.
Question 9. Should SSTM and a self-service kiosk which accept credit and debit cards be required to accept contactless payment systems?
From Seyfarth – Because it is very unlikely the DOJ will change the technical standards that issue from the Access Board in its own rulemaking process, self-service kiosk manufacturers and businesses that currently employ these technologies (or are considering employing them in the future) such as retailers, restaurants, banks, lodging facilities, institutions of higher learning, and other covered entities, should submit public comments by the deadline of November 21, 2022.
Included in the ANPRM is a matrix prepared by the Access Board that compares the current accessibility requirements for (1) ATM and Fare Machines under the ADA, (2) applicable hardware under Section 508, and (3) airport kiosks under the Air Carrier Access Act. There are a number of commonalities among the requirements, which may provide insight on how the Access Board will approach these issues. They include:
The usability of operable parts for individuals with disabilities;
Speech output requirements, privacy considerations (i.e. headset/audio jack), and user ability to change volume, interrupt and/or repeat audible content;
Numeric keys and other controls that are discernable by touch/tactile sense, and their format and organization;
Display screen requirements, character/font size, and visibility;
Braille instructions on the devices; and
Clear or unobstructed floor space or area in front of the devices.
Approved by notational vote of the Access Board on June 10, 2022.
The ANPRM specifically requests public comment on the following questions:
Are there capabilities, functions, or other objective criteria that should define the types of devices covered as SSTMs or self-service kiosks?
Are there other types of electronic devices providing unattended interaction that should be addressed by this rulemaking? If so, what are they?
Are there types of self-service electronic devices that should not be covered by this rulemaking? If so, why not?
Should the Board’s rule require all fixed or built-in SSTMs and self-service kiosks in each location to be accessible? If not, why, and what should the number be? Are there some facilities or locations that should have a higher number of accessible devices than others?
The Board seeks comment on this planned approach [of incorporating more recent, Section 508 standards for kiosks] for the proposed supplementary guidelines for SSTMs and self-service kiosks outlined in this ANPRM.
Should requirements for ATMs and fare machines in the current ADA and ABA Accessibility Guidelines be updated as part of this rulemaking to address additional features covered in the Revised 508 Standards and the DOT rule pertinent to the accessibility of ATMs and fare machines?
The Board seeks comment from users and manufacturers of self-service transaction machines and self-service kiosks on their experiences in using or designing accessible machines and the benefits and costs associated with the proposed requirements.
The Board seeks comments on the numbers of small entities that may be affected by this rulemaking and the potential economic impact to these entities; these include small businesses, small non-profits and governmental entities with a population of fewer than 50,000. The Board also seeks feedback on any regulatory alternatives that may minimize significant economic impacts on small entities.
Should SSTM and self-service kiosk which accept credit and debit cards be required to accept contactless payment systems?”
ADA Accessibility Update – U.S. Access Board Timelines
It pays to underestimate the completion of a government regulatory process and once again that is true. Both upcoming timelines for official guidance from the U.S. Access Board have been pushed back to January and June. We want to thank Steve Taylor with TaylorPOS for pointing it out to us. Thanks Steve!
Title: Accessibility Guidelines for Electric Vehicle Charging Stations (January)
Title: Accessibility Guidelines for Electric Vehicle Charging Stations
Abstract:Electric vehicle (EV) charging stations are becoming commonplace with the rising production and use of electric and plug-in hybrid vehicles. According to the U.S. Department of Energy, there are nearly 50,000 public EV charging stations with almost 127,000 charging ports across the country. The Infrastructure Investment and Jobs Act, signed into law in November 2021, allocates $7.5 billion to construct a national network of 500,000 EV charging stations to accelerate the adoption of EVs. It is expected that the installation and use of EV charging stations will continue to expand; however, at present, there are no federal regulations specifying accessibility requirements for EV charging stations to ensure that they are accessible to and useable by persons with disabilities. The Access Board thus intends to publish a notice of proposed rulemaking to supplement its Accessibility Guidelines under the Americans with Disabilities Act (ADA) and Architectural Barriers Act (ABA) with scoping and technical requirements for electric vehicle charging stations.
Agency: Architectural and Transportation Barriers Compliance Board(ATBCB)
Priority: Other Significant
RIN Status: Previously published in the Unified Agenda
Title: Accessibility Guidelines for Self-Service Transaction Machines
Abstract:This rulemaking would amend the Architectural and Transportation Barriers Compliance Board’s existing accessibility guidelines for buildings and facilities under the Americans with Disabilities Act (ADA) and the Architectural Barriers Act (ABA), located at 36 CFR part 1191, to include guidelines for the accessibility of fixed self-service transaction machines, self-service kiosks, information transaction machines, and point-of-sale devices. The U.S. Department of Transportation and U.S. Department of Justice are expected, via separate rulemakings, to adopt these amended guidelines as enforceable standards for devices and equipment covered by the ADA.
Agency: Architectural and Transportation Barriers Compliance Board(ATBCB)
Priority: Other Significant
RIN Status: Previously published in the Unified Agenda
