Visit Booth 4634 for kiosks, touchless, signage and accessibility
October press release covering IAAPA and also NRF tradeshows — APNews and PRnewswire
By The Industry Group — Published 11:37 AM MDT, October 13, 2025
WESTMINSTER, Colo., Oct. 13, 2025 (SEND2PRESS NEWSWIRE) — The IAAPA Trade Show is the premier global gathering for the attractions industry, bringing together over 40,000 attendees and 1,100 exhibitors in Orlando to unveil cutting-edge products, breakthrough innovations, and unmatched opportunities for learning and networking. “The Industry Group will present the latest in touchless solutions, sleek countertop systems, next-gen interactive digital signage, and conversational AI audio enhancements for touchscreen devices,” said Craig Keefner, Director of The Industry Group, “From ticketing to self-order kiosks, cruise lines to theme parks, these technologies are transforming guest experiences worldwide.”
In January, the excitement continues with the NRF event in New York – the retail industry’s largest showcase.
Meet us at IAAPA or NRF to see these innovations first-hand. To schedule a meeting or request more information, email [email protected]. You can also text me at 7203241837
Checklist for kiosk UI UX (nine steps). Our most common advice (rarely followed) is test with multiple personas and real people.
Kiosk Design – Doing It Right for Success & Brand — The difference between a kiosk that thrives and one that fails often comes down to design.
Amazon Kiosks For Prescriptions — Patients are sent a QR code in the Amazon app that is scanned at the kiosk to pick up the custom-labeled medication.
NRF Kiosk 2026 – Your Guide to The Big Show and Self-Service.
ATM Show – Despite growth opportunities, today’s independent ATM industry is not for the faint of heart.
RFID Tags Self-checkout technology for pro sports venues — Big pitch for RFiD. We see it in Walmart for example with inventory.
Our Top Three “Small” Restaurant POS recommendations. Square, Clover, TouchBistro and SpotOn and SumUp make the list. Budget-friendly, easy setup, low transaction costs.
Self Check-out Systems — added news from Target on new accessible self-checkout for sight impaired.
Menu Boards Commentary – Acrelec on Dynamic Digital Menus CEO Thibaud Denolle of Acrelec.
HIMSS 2026 Healthcare Kiosks preview — takeaways from HIMSS25.
Restaurant News & Finance – A quick look at financials and news — Chuys, Dardens, QSR, Chick-Fil-A, Papa Johns, Raising Cane, Del Taco and Jack in the Box.
Keywords: Point of Sale and Kiosks, The IAAPA Trade Show, kiosk UI UX, The Industry Group, countertop systems, next-gen interactive digital signage, and conversational AI audio enhancements for touchscreen devices, WESTMINSTER, Colo.
This press release was issued on behalf of the news source (The Industry Group), which is solely responsible for its accuracy, by Send2Press® Newswire. Information is believed accurate but not guaranteed. Story ID: S2P130048 APNF0325A
It’s a popular subject for many “publications” to run a story about how Walmart is pulling all its self checkout units. Aka unverified speculative news intended to garner an audience and increase advertising revenue. Some read mainstreams like Forbes (I used to way back) but other read independent “number-based” publications like Reforming Retail.
What you see is often times very much different than what people say.
Walmart is supercharging self checkout. How is that for a headline you haven’t seen?
July 29, 2024 Walmart, Costco agree to Grocery Code of Conduct — Video
Adaptive Retail: Walmart is integrating the best aspects of eCommerce and in-store shopping to enhance customer experience.
Survey Insights: A survey of over 2,200 Americans shows strong interest in social media shopping, personalized recommendations, and virtual assistants1.
Technological Innovations: Walmart is testing AI-powered virtual assistants, augmented reality, and mobile checkout to improve shopping convenience.
Future Vision: Walmart aims to transform shopping with machine learning and AI, making the process more personalized and efficient.
Survey Data
Among the most notable findings:
The long-touted impact of social media on shopping habits might be here, with 55 percent of Gen Z respondents saying they’ve shopped while browsing social media in the six months leading up to their response.
Additionally, almost as many Gen Z respondents now begin their product searches on social media as do on search engines or on a retailer’s own app or website.
More than half of shoppers said they’d like product recommendations tailored, or personalized, to either their body type or the space they live in.
Half of Gen Z shoppers, as well as those who are parents, want a virtual shopping assistant at all times.
Nearly 8 in 10 of all respondents have shopped online while focused on another task in the six months preceding the survey
Half of respondents were interested in phone-based self-checkout in stores, while 60 percent of parents and more than half of Gen Z respondents would like to buy products in a store but have it delivered to their homes for them.
Furner acknowledged that the prevalence of shoplifting and organized retail crime across the country remains a challenge for retailers of all sizes. He says shrinkage – the industry term for merchandise loss due to theft – has increased at Walmart over the past two years. In response, the big-box retailer has been selectively removing self-checkout counters from some locations where there are more instances of shoplifting and mis-scanned items, but Furner told ABC News that self-checkout is not going away at Walmart.
“There are a few stores where we’ve made the decision that they’ll come out of, but we haven’t made that decision in every store,” he said. “Over the next few years, we’re really going to lean into new types of technology that can make the checkout process even better for customers.”
Walmart is Modifying Self Checkout
Walmart Self Checkout 2024 Bentonville Store One
Walmart has relied on NCR for many years for POS and self checkout, and still does. NCR has a very large service arm. Having been to NCR Bentonville headquarters for a couple of days, we can attest to that. The “writing on the wall” is that the cashcow known in Duluth as Walmart, is weaning itself from NCR. Not good news for a service department that is probably 90% funded by Walmart.
NCR has its own set of problems which continue to grow.
And so Walmart is changing. Walmart is now developing its own self checkouts. It spends a ton of money on self checkout with NCR currently (and on POS) but those big checks look like they will be smaller and smaller in the future. Walmart has new tests of “Just Walk Out” Amazon-like scanning systems to ease checkout. We have pictures of new lockers in Sam’s in Mexico. Worth noting Walmart has over 4700 stores in U.S. Here are some key Walmart news items.
Update December 25th, 2023 – Latest test in downtown Bentonville Neighborhood market is RFID(?) cart. This example from a local Neighborhood Market store is an opportunity for rapid checkout with a cart full of tagged purchases. We will all be interested to see how this test unfolds in the year ahead. Meanwhile the troubles for Toshiba continue to grow.
What’s coming next? Optimization is moving from the counter to the upstream cart. Next stop is the shelf itself?
Thanks to Reforming Retail& Jordan for the tip. Recommended highly subscription (we do…). Forget the sponsor-advertiser led “news portals”.
More Perspective
Interesting comments on employees.
In an exclusive and far-reaching interview with ABC News, John Furner, president and CEO of Walmart U.S., talked about the retail giant’s push to hire more non-college degree workers for high-paying corporate jobs at the company.
Currently, 75% of Walmart’s salaried managers began as hourly associates. High-performing Walmart managers at the store’s Supercenters now have the ability to earn more than $400,000 a year, which includes a new stock grant rewards program. Some of those managers have college degrees, while others do not – it is not required for the job.
“While college is great for some, it’s not exactly the right answer for everyone,” Furner told ABC News.
Along with Chinese kiosk manufacturers and Chinese display technology, we have a large interest in Chinese tablets along with media players, AIOs and Mini-PC
Wintouch is the best industrial Panel Pc Manufacturer and Tablet Pc supplier In China,Wintouch was founded in 2011.We are dedicated to product customization services in hardware devices for industrial control solutions and tablet PCs, In industrial control solutions devices, we focus on the products of panel PCs, industrial monitors and touch panels; in the field of tablet PCs, we cover Android tablet PCs, kids tablet PCs and rugged tablet PCs. We meet customer needs with a professional team to help you realize your product customization needs.
We recommend contacting Cheng (aka Dora) cheng [email protected]
Industrial Panel Pc
The panel PC can be installed with Android/Linux system, which has touch function and is reliable and durable.
Industrial Monitor
Industrial monitor connected to industrial PC or box computer, with touch function makes operation more convenient.
Touch Screen Panel
Capacitive touch Screen Panel, high hardness capacitive multi-touch technology, multiple sizes and shapes.
HMI Pcs
(Human Machine Interface)
Human-computer interaction makes the automation of the Internet easier, more convenient, and more flexible.
Kids Tabelet
Kids Tablet PC with protective case and pre-installed children’s applications
Rugged Tablet
Cost-effective rugged tablet, with high drop resistance and durability, suitable for harsh environments such as construction and outdoor adventures.
Tablet Pc Solution
Tablet PC is a good partner in educational use, enterprise application and medical field.
Since 2002, Centerm is a global leading provider of smart terminal products and solutions, including VDI endpoint, thin client, mini PC and smart biometric terminal. Based on over 20-year powerful innovation abilities, Centerm forms on the unique advantage in the areas of cloud computing, VDI artificial intelligence, biometric Identification, fintech and related industrial applications, providing a total solution including hardware software and service. Centerm enterprise thin clients enjoyed continued strength and ranked No.3 in worldwide.
Cassie Fujian Centerm Information Co.,Ltd.
linkedin.com/in/funpad-linky-90713618b [email protected]And I hope that my company’s products can increase sales and reduce labor costs for my customers.
Our products have EU export certification and CE certification. As a professional supplier, we hope to seize every opportunity for cooperation.
Here is the company’s official website:www.FUNPAD.com
Self checkout kiosk
Taking simplicity, safety and flexibility to new levels. FUNPAD commercial display solutions make every team more effective, and every meeting more productive.
FUNPAD was established in 2015, is a high-tech enterprise, focusing on the research and development of intelligent devise in retail and catering industry. The company’s product concept is touch screen+, which combines touch screen with industry hardware, integrates application software, and launches a variety of intelligent devices to meet the needs of different application scenarios.
FOUNYA was established in 2009, Is an enterprise integrating product design, production and technical support. FOUNYA has cooperated with Lenovo, BOE, TCL, Alibaba and other groups to provide ODM/OEM services. The company has passed a number of management system certifications, including ISO9001:2015, ISO14001:2015, ISO45001:2018, as well as the American SA8000 social responsibility standard, and the international RBA system certification.
6500+ Total Employees
We are the leading provider and manufacturer for industry focused touch solutions.
We are the pioneer of display screen and all-in-one touch interface, the company has more than 800,000 units of installation in fitness, retail, self-service and building automation industry globally. We offer customization of tablets allowing you direct access to engineers with a broad selection of screens from 4.3” to 43”. We bring engagement to users through the use of tablet technology.
Glory Star provides the broadest selection of OEM kiosk tablets, commercial tablets, and all-in-one touch computers for different markets, including building automation, industrial automation, interactive kiosks, healthcare, office equipment, retail displays, transportation applications and point of sale devices.
Glory Star Group was formed in a time where huge technological advancements were made and continues to thrive by adapting to the trends in technology in 1984.. Mr. Cheung, the founder of Glory Star Group, after graduation from National Taipei University of Technology, moved to Hong Kong at the age of 25 with USD200 in his pocket and a passion for success. The business in its early stages started by trading calculators and smoothly transitioned to reselling the world’s first cell phone, the Motorola DynaTAC 8000M. Weighing in at 2 pounds (picture this – the heaviest phone at the moment is the iPhone Pro Max weighing at 0.49 pounds!), it was one of the biggest breakthroughs in technology and the hefty price tag to acquire one was $3,995 USD at the time.
Founded in 2011. By putting the customer’s interest first, CJTOUCH consistently offers exceptional customer experience and satisfaction through its wide variety of touch technologies and solutions including All-in-One touch systems.
CJTOUCH makes available advanced touch technology at a sensible price for its clientele. CJTOUCH further adds unbeatable value through customization to meet particular needs when required. The versatility of CJTOUCH’s touch products is evident from their presence in varying industries such as Gaming, Kiosks, POS, Banking, HMI, Healthcare and Public Transportation.
A very informative paper (88 pages?) on self-checkout innovation over the last few years. Thanks to Zahdan of Pyramid Computer (one of the featured examples) for pointing this out.
Click – self-checkout pyramid
The guide summarizes the status and future of self-checkout (SCO) systems in retail. It notes that SCO systems are becoming increasingly popular as they offer several advantages to both retailers and customers. For retailers, SCO systems can help to reduce labor costs, improve efficiency, and free up staff to focus on other tasks. For customers, SCO systems can help to save time and avoid long checkout lines.
“Self-Checkout Inspiration Guide” is by the EHI Retail Institute. It celebrates the 10th anniversary of the Self-Checkout Initiative and provides a comprehensive overview of self-checkout systems in retail. Here are some key points:
History and Development: The guide traces the evolution of self-checkout systems in Germany, highlighting the initial skepticism and gradual acceptance by both retailers and consumers.
Market Insights: It provides detailed market analysis, showing the increasing adoption of self-checkout systems in various retail sectors, including food, non-food, and DIY stores.
Technological Innovations: The guide discusses the latest technological advancements, such as AI applications, digital shopping carts, and theft prevention measures.
Case Studies: There are numerous examples from practice showcasing how different retailers have implemented self-checkout solutions. This includes interviews with retailers like Edeka and Ikea, who share their experiences and insights.
Future Outlook: The guide looks ahead to future trends in self-checkout technology, emphasizing the importance of continued innovation and adaptation to meet consumer needs.
Components and Solutions: It also covers various components and solutions related to self-checkout systems, such as payment systems, RFID checkouts, and mobile self-scanning.
Overall, the guide is a valuable resource for retailers looking to implement or improve their self-checkout systems, offering practical advice and highlighting successful implementations.
Table of Contents SCO Checkout
Preface
The status quo of self-scanning
Impressions from food retail
Interview with Edeka
Self-checkout in non-food retail
Impressions from non-food retail
Interview with Ikea
Smart Stores 24/7
Digital shopping carts
Components & Solutions
SCO terminals in the Schubert Edeka store
Semi-Assisted Checkout Solutions at C&A
Mobile self-scanning at Coop CH
Teo Grab & Go Darmstadt
Self-service terminal in the Schreyer farm shop
Self-checkout at Poco
SCOs at Thalia
RFID checkout at Amarak
Edeka 24/7 Offenburg
Payment systems at the self-checkout
Receipt printer
Outlook76Theft prevention
Artificial intelligence
KPMG study
Looking to the future
Publication details
Excerpts
Why don’t retailers in Germany offer self-checkout terminals or self-scanning solutions? This was the question that gave rise to EHI’s Self-Checkout Initiative back in 2014. Wincor-Nixdorf had put the question to EHI at an in-house fair in Germany’s Eastern Westphalia region. And to be honest, we had no answer at that time. Self-checkout terminals were well established in other countries, but in Germany they were few and far between. Ikea, Real and a few independent grocers had made a start, but that was it. Thus it was high time to take a closer look at the question.
A number of companies were quick to offer their support, and the EHI Self-Checkout Initiative was born. The first task was to conduct a major survey of consumers in Germany. The results were surprising: few people had ever used a self-checkout system, but those who had were very satisfied. And non-users expressed considerable interest. Our first big customer survey therefore clearly showed that the demand for self-checkout systems went beyond what retailers had been offering.
This study was followed by further retailer surveys and talks with retail employees, plus many roundtable discussions and events. Within a short time, a large community devoted to self-scanning and self-checkout came into being
History: The first prototype of a self-checkout terminal was developed in the early 1980s by the American David R. Humble, head of the IT company CheckRobot in Florida. The terminal was first installed in a Kroger store in Atlanta in July 1986. This “CheckRobot” was a big attraction at EuroShop 1990 in Düsseldorf. It was presented in a cooperation project with the south German checkout counter manufacturer Harr (photo)
Editor Notes: It’s a nice exit for Jim and Gina after all these years. Dynatouch now has two software packages. The informational Windows-based TIPS for visitor management at military installations, and the Android/Windows device-centric KioWare. We have installed and maintained both in our experience. KioWare is 10 minutes tops and 100% reliable. It would seem Dynatouch would prefer to convert existing KioWare customers to TIPS. KioWare still has a strong domain authority (28) and decent traffic (1.5K). DynaTouch has flatlined at only 500 organic and 23 for DA. Seems like we lost Dynatouch and also KioWare to Harris….
The major 2025 news for KioWare software by Harris DynaTouch is the completion of its acquisition by DynaTouch, a subsidiary of N. Harris Computer Corporation, in April 2024. KioWare continues to operate under its established brand, providing kiosk security and management software for a wide range of self-service devices127.
Key developments in 2025:
KioWare remains active and supported under the DynaTouch umbrella, offering its software for kiosk lockdown, monitoring, and management as before1.
The acquisition allows for integration with DynaTouch’s broader kiosk solutions, including alignment with their TIPS™ software suite, expanding capabilities and reach to more customers1.
No major product discontinuation or rebranding: KioWare software is still available in its familiar Starter, Essential, and Enterprise tiers, with ongoing support for Windows platforms and robust remote management features6.
Continued focus on innovation: DynaTouch has highlighted ongoing technology trends for kiosks in 2025, such as AI integration and enhanced performance monitoring, suggesting that KioWare’s offerings will evolve alongside these trends4.
In summary: The most significant recent news is KioWare’s acquisition and integration into DynaTouch, with the software continuing to be developed and supported as part of Harris’s portfolio. There have been no announcements of major changes or disruptions to KioWare’s product line in 202514.
Original Article
Ottawa, ON, April 3, 2024 – DynaTouch, a fully integrated kiosk solutions provider and wholly owned subsidiary of N. Harris Computer Corporation (Harris), adds to its kiosk-enhancing offerings with its acquisition of KioWare.
KioWare provides software to secure and monitor all types of kiosks, from purpose-built kiosks to simple tablets used as a kiosk-like device. Their best-of-breed software locks down the devices so users can only interact with the applications and/or websites that the kiosks were designed for.
“We are thrilled that KioWare is joining Harris, and that our software will enter a new chapter. This acquisition is a testament to the hard work and dedication of our team. Under Harris’ world-class leadership, KioWare will be able to offer its innovative solutions to even more customers and drive greater success in the market.” Stated Jim Kruper, President of KioWare. DynaTouch Executive Vice President, John Becconsall is excited to welcome the veteran solutions provider, stating “KioWare follows similar design principles, and shares a common mission and history with DynaTouch. Their top-notch, end-to-end solutions align perfectly with that of our TIPS™ software suite, and I am fully confident that their knowledgeable employees and the products they produce will fit seamlessly with DynaTouch”.
KioWare will continue to offer the same award-winning kiosk mode software under the KioWare brand name.
For further information, contact:
John Becconsall
Executive Vice President
P: +1 (689) 444-3716
E: [email protected]
About KioWare
KioWare located in York, Pennsylvania is a worldwide market leader in self-service kiosk and purposed device markets. KioWare is kiosk system software that kiosk applications are built on and is used in over 16,000 projects in over 140 countries with project deployments that range from a handful to many thousands of kiosks.
About DynaTouch
DynaTouch has been a pioneering manufacturer, developer, and integrator of customized self-service solutions since 1988. Since then, DynaTouch has installed kiosks and interactive display systems in all 50 of the United States and in 32 countries and/or overseas locations around the world.
About N. Harris Computer Corporation (Harris)
Harris acquires software companies, manages them using industry best practices, and builds them for the future. Through acquisitions, the company has grown tremendously since its origins in the utilities sector. Harris now operates over 230 businesses worldwide, in over twenty industries including healthcare, education, retail and financial services. Harris is an operating group of Toronto-based Constellation Software Inc. (TSX: CSU), one of North America's most active acquirers of software businesses.
Notable competitors in utility bill payment market
Paymentus: Paymentus is a major player in the utility billing software market. They offer solutions for managing utility operations, customer data, and billing duties for water, sewer, gas, electric, waste management, and sub-metering firms
Oracle Utilities: Oracle provides comprehensive utility solutions, including billing and payment systems. Their offerings cater to various utility sectors, making them a strong competitor
Muni-Link: Muni-Link specializes in providing customer information and billing solutions within the utilities and municipal sectors. They compete directly with Harris in this space
MuniBilling: Another competitor in the utility billing category, MuniBilling offers solutions for municipalities and utility companies
Introducing BillPay Kiosk Version 3.0: Enhancing Your Bill Payment Journey
Dynatouch Unveils Cutting-Edge Kiosk Konnect™ at HCTC to Revolutionize Customer Service for BillPay Kiosk™
COMMENTS
Great fit for KioWare. Harris is known for utility and local government backends aka bill payment system but in fact Constellation Software Inc. (CSI) operates in the field of acquiring, managing, and building vertical market software (VMS). Think Oracle.
We are now waiting for the day that Harris (aka Constellation) buys ITI DMV software (or competes).
Congratulations to Jim and Gina Kruper. It has been a long long road and we have walked alongside together for most of that way – Craig Keefner
Tips for better utilization in restaurants, healthcare, venues, airports, and beyond Kiosks are everywhere these days—helping us check in at the airport, place a food order, buy event or park tickets, pay for parking, or even sign in for a healthcare appointment. The goal is usually the same across industries: speed up service, reduce lines, improve the customer experience, and free up staff…
As we continue our 50th anniversary series, we’re looking back on some of the defining projects and moments that helped shape Olea Kiosks into the company we are today. One of the most complex and exciting areas we’ve worked in is biometric kiosk design—a field that blends high security with high expectations. Our journey into biometrics began nearly a decade ago with what…
Self-service kiosks are transforming the way businesses interact with customers, providing convenience, efficiency, and a personalized touch across industries. From quick-service restaurants (QSRs) to retail stores, healthcare facilities, transportation hubs, and entertainment venues, kiosks are no longer just simple transactional tools—they are becoming intelligent touchpoints that enhance the overall guest experience. As digital ordering and AI-driven recommendations continue to shape consumer expectations, kiosk…
As Olea Kiosks celebrates its 50th anniversary, we’re reflecting on the key lessons we’ve learned in the self-service industry. One of the most critical? Location matters. No matter how well-designed, intuitive, or advanced a kiosk may be, if it’s placed in the wrong spot, adoption rates will suffer. A Case Study in Poor Kiosk Placement Strategy A few years ago, a national QSR…
At Olea Kiosks, we’re always looking for ways to push the boundaries of self-service innovation, and our new partnership with meldCX takes that commitment to the next level with device management software. By combining our industry-leading kiosk design and manufacturing with meldCX’s powerful smart technologies and device management software, we’re delivering more efficient, reliable, and seamless self-service solutions across industries—starting with healthcare. Bringing…
2025 marks our 50th anniversary in business at Olea Kiosks®. Reaching a 50-year milestone is more than just a celebration—it’s a chance to reflect on the lessons that have shaped who we are today. Over the decades, we’ve navigated shifts in technology, evolving customer needs, and industry challenges, and each experience added to our collective knowledge. As we mark this anniversary, we’re sharing…
How to Design a Responsive Kiosk User Interface – Part 2
Developing a kiosk user interface that’s both responsive and a pleasure to use is a critical component of any successful kiosk project. In this second part of my two-part series on developing a responsive kiosk user interface, we’ll focus on design considerations at the system level. Follow these tips to ensure that your kiosk user interface is quick to react to your customers’ touch.
Kiosk performance can degrade over time
Just because your kiosk performed well when it was first installed doesn’t mean it’s performing well today. Following deployment, there are a number of factors that may change and impact your kiosk. Today there may be more users, more data, more software installed on the kiosk, bandwidth changes, memory leaks, disk fragmentation, etc…
Enter robust QA and maintenance schedules. It is important to periodically exercise production kiosks so that you can observe and remedy any declines in performance. Users will not always notify the kiosk operator of sluggish performance. In many cases, they just won’t use a disagreeable kiosk and opt for a cashier instead. It’s up to the kiosk operator to periodically test their kiosks in order to ensure responsive performance long after the kiosk is first installed.
Regular database maintenance
If your kiosk application makes use of a database then you should take steps to ensure that your database is regularly maintained or performance at the kiosk will suffer. In order for your database to function at an optimal level, its indexes must be in good working order. Database indexes get fragmented as database access occurs so your database will required regular maintenance, especially if it’s processing a heavy load. As a general rule you should rebuild your indexes when fragmentation exceeds 30% and below that you can you can simply defragment them.
Minimize real-time communication with external servers
Sometimes your kiosk application will need to push or pull information from a 3rd party server or API for any number of reasons (i.e. synchronizing inventory, processing payments, etc…). If the reliability or responsiveness of the 3rd party server is questionable, you’ll want to avoid risking your kiosk application’s responsiveness while waiting for a server outside of your control. Real-time communication should be avoided when possible in favor of caching and bulk transfers.
For example, many of the kiosk applications we’ve developed are POS front-ends for a retail system running on a central server administrated by a 3rd party. All of the inventory and product photos are stored on the central server and need to be downloaded to the kiosks in order for customers to shop. In order to ensure responsiveness at our kiosks, we only communicate with the server in real-time when the data is operationally time sensitive. The majority of our server exchanges involve synchronizing inventory and product photos, which we perform on its own periodic thread. We’re not stalling the UI thread with lengthy data-sync methods nor do we decommission the kiosk while it performs inventory maintenance as customers roam the store. When a transaction is completed at the kiosk, this does need to be sent back to the server in real-time in order to fulfil the order.
Consider minimizing large data transfers and long running processes during moments where the user would have to wait (i.e. when the user clicks next, don’t transfer 500k of data over the network before the next screen can load). We always try to minimize the number of real-time interactions between our kiosk and server to reduce the chance that the customer will be staring at a loading animation on the kiosk while the kiosk is waiting for the server to respond.
Make use of local servers and storage whenever possible
When reliability and responsiveness are of high priority you’ll want to take advantage of local servers and storage whenever possible. The more points the data has to pass-through between your kiosk and its final destination the longer the transfer will take, which may result in the customer staring at a loading animation on the kiosk. A great way to make use of local storage at the kiosk is to caching transient data in memory or store it in a local database. This way you avoid unnecessarily accessing a central server.
Build a solid domain model to support the kiosk system (doesn’t utilize data intensive operations, model small and operations are quick)
Conclusion
Constructing a responsive kiosk user interface also involves design considerations at the kiosk level which was the topic of my first article in this two-part series. If you develop kiosk user interfaces then checkout my complementary article about� creating a touch friendly kiosk user interface design. If you have any other suggestions for designing a responsive kiosk user interface please post them in the comments section below.
Welcome to Pyramid as our newest Gold Sponsor of the kiosk association.
Pyramid kiosk is a 30 year old, mid sized (120 head count/40m revenue) systems manufacturer with factories in Germany and Taiwan and sales offices in UK and USA. In opposite to most kiosk manufacturers, Pyramid builds its own PC technology and touch screens. This high level of component manufacturing enables the company to create very slim and elegant highly integrated designs, still remaining extremely flexible and easy to maintain. Pyramid screen focus sizes are 24” and 32”, but also 55” table modules are built. Pyramid “Polytouch” named kiosk designs are successful in Europe in retail (Marks&Spencer, Edeka) and QSR hospitality (McDonalds, Vapiano and more).
As an example in the US, Pyramid ticket transaction kiosks are in use at AMC theatres. Standard and custom Pyramid polytouch kiosk solutions are sold via OEM or sales partners, as a bespoke work and always UL certified. Unparalleled and unique by design is Pyramid´s Polytouch “Passport” 32” kiosk with integrated Puck Table locator dispenser and extremely low space consumption.
Pyramid Localization System (PLS) is a patented Pyramid technology which allows QSR operators to introduce table service for self-ordering guests. The location of a guest in the restaurant can be determined with 10 inch accuracy.
What does Pyramid look for at Kioskindustry.org?
Pyramid is seeking to build a presence in the US. We try to find collaboration kiosk builders and vendors to share our modular kiosk component architecture, sell them touch screen and PC Box units to other kiosk vendors and look for ISV´s for our localization system in the restaurant order environment. Maybe we can vice versa be a partner for European activities of US kiosk vendors.
ZIVELO AND OAK LABS MERGE TO REDEFINE PUBLIC COMPUTING
The two companies join forces to pave the path for the future of interactive technology
San Francisco, CA and Scottsdale, AZ – May 15, 2018 – ZIVELO, the Scottsdale-based public computing technology company that offers self-service kiosk and digital signage solutions, today announced it has acquired Oak Labs, Inc., the San Francisco-based software company best known for its interactive retail technology, powered by OakOS.
This acquisition positions ZIVELO as the first interactive experience provider to now offer a comprehensive suite of powerful software development tools on top of its proven hardware product line and services offering. Healey Cypher, co-founder & CEO of Oak Labs, will be the new CEO of ZIVELO and Ziver Birg, founder & CEO of ZIVELO, will serve as Executive Chairman.
ZIVELO will continue to produce its award-winning, self-service kiosk and digital signage solutions for a portfolio of global companies. This includes 3 of the 5 largest QSR’s in the nation, and top brands across the retail, banking, healthcare, restaurants and hospitality industries. With OakOS, ZIVELO’s customers and third party developers will now be able to rapidly build and deploy applications using the only developer kit designed specifically for kiosks. Within days, clients can develop fully-functional applications using common web-based frameworks and a comprehensive SDK. Backed by ZIVELO’s network of support technicians, this comprehensive offering aims to remove the barriers that have previously challenged mass adoption of these technologies by brands and developers alike.
“People don’t realize how frequently they use kiosks,” said Cypher. “Public-computing is becoming ubiquitous as customers demand easy, self-service experiences that don’t require downloading an app. However, historically building and deploying kiosk programs has been way too hard. The new ZIVELO introduces the first kiosk software developer kit on top of our beautiful product line. Building a kiosk experience has never been easier.”
Credence Research recently reported that the kiosk market is a $6B+ industry, and is poised to grow past $30B by 2025 as self-service technology adoption continues to grow across key verticals globally. Well documented business cases tie kiosks to 30% basket-lift, increased efficiency, enhanced data collection, and higher productivity per associates.
“With this acquisition, we will now offer advanced software solutions which, combined with our wide range of products, has the potential to transform how this industry operates. We can now solve our customers’ largest kiosk program challenges and better deliver the business results they seek,” said Birg. “As a veteran of this industry, I have never been so excited about where we are headed.”
About ZIVELO
ZIVELO’s mission is to revolutionize the way brands use technology to interact with their consumers on-premise and in the physical world. Founded in 2008, ZIVELO has rapidly grown to become the leading self-service technology brand offering a sleek and sophisticated product design, intuitive user experience, and cutting edge modular hardware solutions. In 2018, ZIVELO acquired Oak Labs, the creators of OakOS – the world’s first operating system for public computing experiences. Through the acquisition, ZIVELO now provides brands with an end-to-end solution for the roll-out of kiosks and digital signage. For more information, please visithttp://www.olea.com/.
A man with a beard stands in side profile against a plain background, reminiscent of the sleek design of a Zivelo kiosk. He dons a dark long-sleeve button-up shirt, hands tucked into his pants pockets. The high-contrast black and white adds to his composed elegance.
Two white digital kiosks with touch screens and card readers stand on separate pedestals. The left screen displays OVKOS, echoing the sleek design of a ZIVELO kiosk, while the right shows ZWELO. Both blend seamlessly into the transparent background.
A row of six sleek, white ZIVELO kiosks, of varying sizes and designs, each with a screen prominently displaying the ZIVELO logo. Aligned from smallest to largest like a digital oakos, they showcase diverse styles with elegance.
A modern office space with large glass windows showcasing a sleek white interior. People gather around tables and couches, while a ZIVELO kiosk stands nearby. The word ZVELO in black letters is mounted on the wall, complemented by ceiling lights and a decorative sculpture.
A modern lounge area features a tufted sofa, four wooden armchairs, and a rectangular coffee table on a beige floor. Two illuminated ZIVELO kiosks stand behind the seating. A tripod spotlight and an oakos-inspired sculptural wall decoration enhance the elegant space.
A modern digital kiosk, the ZIVELO Kiosk, features a large touch screen with ONQ OS in crisp white text. This sleek device, supported by an elegant stand, is crafted for interactive customer engagement across diverse settings.
A sleek, modern white ZIVELO kiosk with a large vertical touchscreen display showcases the CIVIKOS logo. Labeled C10 at the top, this innovative design is where elegance meets functionality, seamlessly blending into any environment with its transparent background.
Man in a navy suit and tie, sitting beside a sleek Zivelo kiosk, smiling at the camera. He has short dark hair and is wearing a white dress shirt with a pocket square. Hands are clasped in front, and he appears relaxed against the white background.
Two people stand in a room with Zivelo kiosks. The person on the left wears a suit and tie, while the person on the right is in a black shirt. Both are smiling, arms around each others shoulders, as sleek kiosks enhance their digital-savvy setting.
Two men stand in an office, fixated on a digital screen displaying OK in red. One wears a black suit, the other a black shirt. Several large Zivelo kiosk screens form the backdrop, casting a modern glow across the room.
Two men smiling and standing side by side in a well-lit room. One is wearing a navy suit with a white shirt and tie, while the other is in a black shirt with dark-colored pants. Behind them, framed displays hang on the wall, including one featuring an innovative Zivelo kiosk design.
Two men in business attire stand looking at an interactive Zivelo kiosk displaying the text OS. One man points at the screen, while the other observes. The setting seems to be a modern office or showroom with similar screens in the background.
Two men stand smiling between three tall ZIVELO kiosks labeled OAKOS. Dressed in formal attire, they appear to be in a showroom or office space. The kiosks feature large screens prominently displaying the name OVKOS, exuding a sleek and professional atmosphere.
Rapid Prototyping Becoming the Norm for Kiosk Design
From Olea Kiosks — Today, businesses are always looking for ways to stay ahead, particularly as it relates to technology adaptation or the next evolution in their digital transformation. Rapid prototyping has emerged as a key strategy, allowing companies to quickly turn ideas into tangible models for testing. This approach is essential for fostering innovation and efficiency in product development.
It’s also essential for growth, exploring new markets, and staying ahead of competitors. Rapid prototyping offers businesses the speed and adaptability they need.
Rapid Prototyping: A process of quickly creating and testing physical models of a product using computer-aided design (CAD) data1. It helps speed up product development, reduce costs, enhance creativity, improve collaboration, and manage risks.
HYPERMODULAR™ Kiosk: Olea’s solution for rapid prototyping2. A flexible and customizable kiosk that can deliver various configurations and peripherals for different use cases and markets. It streamlines product development and encourages innovation3.
Olea Kiosks: A leading provider of self-service kiosks for various industries, such as casinos, healthcare, theme parks, retail, and more. Olea offers custom kiosk design, OEM manufacturing, service and support, financing, and more.
About HYPERMODULAR™ Kiosk by Olea Kiosks
The HYPERMODULAR™ Kiosk is a flexible and customizable kiosk that can deliver various configurations and peripherals for different use cases and markets. It streamlines product development and encourages innovation. Here is how it works:
The kiosk can be configured as a desktop kiosk or a free-standing kiosk with even more room for peripherals1.
The kiosk has interchangeable face panels and side cars that can accommodate different peripherals such as barcode scanners, RFID readers, payment devices and more1.
The kiosk can also integrate HID’s facial recognition camera for secure and convenient self-service access and authentication2.
The kiosk is designed with access control in mind, and can be used for various applications such as healthcare, hospitality, retail, banking, government, transportation and more
Resources
Kioskindustry.org: A website that covers news, trends, best practices, and insights about the kiosk industry. It features articles, white papers, events, and resources for kiosk manufacturers, suppliers, and users.
Kiosk Market Statistics and Reports
From R&M (which is always high). The global self-service kiosk market is expected to reach $43.65 billion by 2028, growing at a CAGR of over 8.7%. The self-service kiosk market in North America is expected to experience significant growth and adoption across various industries. Businesses have adopted self-service kiosks to improve efficiency, enhance customer experience, and reduce operational costs. With this, self-service kiosk has gained widespread adoption in the retail sector. Thus, the high adoption of kiosks in retail and customized consumer preferences are some of the major trends that will gain higher popularity in the market.
The company is focused on adaptation of innovation and technology among their products in the market. In July 2023, the company announced a HYPERMODULAR kiosk technology to address the rising challenge of configuration of kiosks with complex access controls.
Investment activity focused on the future-oriented expansion of production capacities and the extension of the sales infrastructure.
The company is expected to increase its acquisition of companies in various countries and increase the implementation of digital transformation in different industries.
Key Strengths
Olea Kiosks has a strong commitment to its quality, reliability, and cutting-edge technology.
The company mainly offers a range of customization options, including branding, color schemes, enclosure materials, and software integration. This allows businesses to create self-service kiosks that align with their brand identity and seamlessly integrate into their existing environments.
The firm holds a strong brand name in its comprehensive services throughout the kiosk lifecycle, including consulting, design, manufacturing, installation, maintenance, and support.
Accessibility From The Start – Designed, Configured and Tested
This is the first kiosk designed from the ground up for accessibility. TFA is known for its work with Southwest Airlines and their check-in units. This is the first AI-assist for conversational AI voice kiosk we have seen. Not surprised to see Soundhound in the mix.
Starting at $2667. And don’t forget to also order some nice digital menu boards (indoor and outdoor) while you are at it 🙂
First-of-their-kind Kiosks Developed in Collaboration with Accessibility Experts — Sets New Standard for Inclusive Design
LG Electronics USA has unveiled its Gen 2 Self-Ordering Kiosks, purpose-built with accessibility at the core, in collaboration with accessibility experts at Tech for All. Both companies participate in The Industry Group. Contacts are Peter Kim of LGE and Mike with TFA.
Created using feedback from people with vision, mobility, and hearing disabilities, the new kiosks feature:
Motorized height-adjustable pedestal for wheelchair users and people of varying heights
High-brightness, low-reflectivity displays for improved visibility in any lighting
Modular design adaptable for retail, healthcare, hospitality, transit, and more
Unlike retrofitted solutions, the kiosks integrate accessibility from day one, reflecting LG’s commitment to going beyond compliance to deliver inclusive, user-friendly technology – marking a meaningful step for inclusive design as the nation celebrated the 35th anniversary of the Americans with Disabilities Act (ADA).
LG Kiosk
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Press Release
LG UNVEILS ACCESSIBLE SELF-ORDERING KIOSKS, REINFORCING ITS COMMITMENT TO ‘BETTER LIFE FOR ALL’
First-of-their-kind Kiosks Developed in Collaboration with Accessibility Experts, Set New Standard for Inclusive Design
LINCOLNSHIRE, Ill., Aug. 14, 2025 — Digital display leader LG Electronics USA announced its groundbreaking Gen 2 Self-Ordering Kiosks, purpose-built for users with vision, mobility and hearing disabilities. These kiosks, developed with feedback from accessibility consultant Tech for All (TFA), mark another step forward in LG’s ongoing commitment to
create a better life for all.
The announcement comes as the country commemorates the 35th anniversary of the Americans with Disabilities Act (ADA), a historic milestone in advancing the rights of people with disabilities. LG’s Gen 2 kiosks reflect the spirit of the ADA by going beyond compliance to deliver technology that is genuinely inclusive and empowering.
“Technology should empower everyone,” said Peter Kim, B2B Strategic Alliance Team Leader at LG Electronics USA. “By collaborating with Tech for All and working alongside people with disabilities throughout testing and development, accessibility isn’t treated as an add-on – it’s embedded in the DNA of these kiosks.”
Unlike many kiosks retrofitted to meet accessibility standards, LG’s Gen 2 kiosks (KC3P-M series) were designed intentionally with inclusion at their core. TFA started working with LG in April 2024, collaborating from initial design sketches through prototyping, avoiding costly late-stage hardware changes.
“Getting the accessibility in early is key. It’s very hard to go back and fix things,” said Michael O’Hare, Director of Systems Accessibility at TFA. “It’s hard enough on a digital platform, but it’s very difficult on hardware…if you get something wrong, you’ve got to re-engineer it. That early engagement was key for this project.”
The Gen 2 Self-Ordering Kiosks are available in 22- and 27-inch screens, with high-brightness, low-reflectivity displays designed for visibility in diverse lighting conditions. They support both portrait and landscape modes, and are offered in three hardware versions: countertop, fixed-height pedestal, and motorized height-adjustable pedestal. The adjustable option especially benefits wheelchair users and people of varying heights, allowing comfortable, independent use.
Built to accommodate a wide range of accessibility needs, LG’s kiosks support a variety of assistive hardware and peripherals. These include advanced assistive technologies such as Vispero’s JAWS ® for Kiosk screen reader for audio navigation, Storm Interface’s tactile AudioNav™ keypads (6- and 9-key layouts) and SoundHound AI’s voice interface for hands-free commands. The kiosks also support Epson receipt printers and modular barcode/QR scanners, while a webcam accessory is in development to expand functionality. [Editor note – Soundhound is just releasing their Vision interface]
Building on this foundation, the kiosk suite offers platform flexibility across diverse sectors and applications, including compatibility with Kokomo 24/7 ® for health and safety management in education and clinical settings. Their modular, accessible design fits retail, transit, healthcare and hospitality environments.
This is TFA’s first involvement in kiosk hardware from the concept stage. O’Hare explained that while other available products may meet basic accessibility, LG’s Gen 2 solutions go beyond compliance to address real-world user needs. Continuous feedback and refinements during what was a highly collaborative development process resulted in a user-friendly final product.
“The collaboration, the back-and-forth review process, and being able to influence the design was really beneficial to both sides,” said O’Hare. Speaking to LG’s intent, he noted it was clear from the start that they were committed not only to meeting requirements, but to making a difference in the lives of the people who would be using the kiosk. “That was evident from the
start,” he said. “It's another step forward for accessible products.”
For more information on LG’s Gen 2 Self-Ordering Kiosks, click here.
# # #
About Tech for All
Tech for All has deep expertise in applying universal design principles to solve complex accessibility challenges, including those presented by kiosks and other self-service systems. The company’s sole mission is to help its clients successfully address the challenges of making their products, services, websites, kiosks, and mobile apps accessible for all, including people with disabilities. It serves diverse industries and supports clients in the full range of accessibility needs, from audits to content remediation, coding support, product design consulting, training, and developing accessibility strategies and roadmaps. At the heart of Tech for All are the exceptionally talented, skilled, and experienced consultants who develop accessibility solutions and support successful implementation. Many of Tech for All’s experts are living with disabilities themselves. Each of Tech for All’s project teams includes seasoned consultants who bring specialized knowledge, capabilities, and solid experience to the task at hand. For more information, please visit www.tfaconsulting.com
About LG Electronics USA
LG Electronics USA serves commercial display customers in the U.S. lodging and hospitality, digital signage, systems integration, healthcare, education, government and industrial markets. Based in Lincolnshire, Ill., with its dedicated engineering and customer support team, LG’s U.S. Media Entertainment Solution B2B division delivers business-to-business technology solutions tailored to the particular needs of business environments. Eleven-time ENERGY STAR® Partner of the Year LG Electronics USA Inc., headquartered in Englewood Cliffs, N.J., is the North American subsidiary of LG Electronics Inc., a leading smart life solutions company with annual global revenues of more than $60-billion from consumer electronics, home appliances, HVAC solutions and vehicle components. For more information, please visit www.LGSolutions.com. Stay up to date with @LGforBusinessUSA on LinkedIn, Instagram, Facebook and YouTube.
FOR IMMEDIATE RELEASE—KioWare, the leading secure browser and lockdown, is pleased to announce the official launch of its redesigned website, marking an important milestone in its ongoing commitment to delivering exceptional service to the self-service kiosk industry. The redesigned website represents the first step in a series of planned updates to improve how KioWare users interact with KioWare products and services.
The enhancements implemented in this phase are a direct response to customer feedback and the evolving needs of the industry.
Enhanced Design and Interface
The website’s product layout and user interface have been refreshed, presenting a modern, visually appealing look and feel. This update, importantly, also simplifies navigation, allowing users to find information and resources with fewer clicks.
Improved Purchasing Process
To provide the best customer service from the start, KioWare’s online shopping experience has been refined to offer a more streamlined, user-friendly system. Users can easily access the products they need and check out, quickly and efficiently. International customers will also now see prices in their currency.
New Software Subscription Options
Choose your software subscriptions directly through our website for added convenience.
KioWare OS for Linux and Android
In addition to Light, Basic, and Enterprise level software, KioWare’s award-winning, secure software is now also available for Android, Windows, Chrome OS, and Linux. KioWare OS for Linux is now available for purchase directly from the website. This addition illustrates KioWare’s commitment to serving a diverse range of platforms and meeting the needs of their extensive customer list, spanning across different operating systems.
KioWare OS, available both for Android and Linux, enables us to completely control the boot process and ensure that KioWare is always completely in control.
“This redesign marks a substantial step forward for KioWare as we continue to evolve and grow. Our goal has always been to provide our customers with the best possible experience: the new website and its upgraded features are a testament to that,” said Jim Kruper, Senior Vice President of Sales & Marketing at KioWare. “We are confident that these updates will position KioWare for continued growth in the self-service industry.”
Behind the Scenes
The successful launch of the website results from extensive collaboration and effort across multiple teams. The design process, led by Amy Brancato, Senior Graphic Designer, was pivotal in bringing that vision to life. “We focused on making the design both engaging and functional, emphasizing ease of use. It was a true team effort. I’m grateful to the team and I’m proud of what we’ve accomplished,” Amy shared.
A Word of Thanks
KioWare extends its sincere gratitude to all of its customers for their ongoing support. It is their trust in KioWare that drives us to innovate and push the boundaries of what we can offer. We believe this new website will not only enhance your experience with KioWare but also reinforce our commitment to delivering our exceptional products to the self-service kiosk industry.
KioWare, located in York, Pennsylvania, is a worldwide market leader in self-service kiosk and purposed device markets. KioWare is kiosk system software that kiosk applications are built on and is used in over 16,000 projects in over 140 countries with project deployments that range from a handful to many thousands of kiosks.
iPad or Android — Which Should You Use for Your Visitor Registration App?
Posted by Greetly on October 30, 2018
Thinking about implementing a visitor registration app in your office? Prepare to be amazed by the efficiency. An Android or iPad receptionist does the work of several people, all for a fraction of the cost.
Receiving your guests in style
Real-time reception notifications via phone call, text message, email or Slack
These are just a sampling of the features of the best visitor check-in apps. Keeping you on task while prioritizing your visitor’s time, a visitor registration app is the jack of all trades.
You might think something so sophisticated would be a headache to implement, but a visitor registration app can be set up for free, in just minutes, regardless of your tech skills. All that’s required is a tablet computer and a mount to secure it and make it highly visible when your guests arrive. Your visitor management system can be mounted on a desktop stand, floor stand kiosk, or even on the wall.
The question we are often asked is… Which tablet will work best for our Greetly visitor sign-in app? Here are some advantages of running your visitor registration app on Apple’s iPad devices versus Google’s Android operating system.
Advantages of an iPad Receptionist
Tech Leader: Apple continues to push the envelope with the iPad line; they are constantly releasing new technologies and advanced capabilities. It is one of the fastest tablets on the market, and even exceeds many laptops in performance ability. iPad offers high touch technology in a package that’s easy for the average person to use. Because of this, Apple is a tablet computing market leader, with over 350 million iPad tablets sold since 2010.
Highly Standardized: Those hundreds of millions of tablets sold are across a very small number of SKUs, shapes and device sizes. And they all run the same operating system, Apple’s iOS, which is built on the premise of a simple user interface. And buttons are in the same place from model to model. These make iPads familiar and easy to operate, even for those who generally do not use Apple products. As iOS is a closed operating system and with a closely controlled iTunes app store, there is less risk of viruses, malware, spyware or corruption on anything that you download.
More Check-In App Hardware Options: Thanks to the standardization, there are countless floor stand, desktop and wall mount hardware options to support your sign-in kiosk. You will surely find something perfect for your lobby environment. And they are generally lower priced to their Android counterparts. When you add the pieces and parts, an iPad-based hardware package may be cost competitive to an Android alternative. This is also important if you require multiple check-in kiosks due to a busy reception area or multiple visitor entry points or floors.
Resale Value: Apple’s appeal is only growing, making the iPad a strong investment. With options for resale, trade-in, or upgrade, they make it easy to scale your visitor management system. The Apple support team, both online and in-store, is a commodity that also adds value to your business, in that they keep your iPad, and thereby your visitor registration app, running smoothly.
Advantages of an Android Reception Tablet
Supports Multiple Stores: While the iPad plays nicely with Apple devices, Androids play nicely with others too. The Android supports multiple app stores, such as Google, Amazon, and Samsung, giving you more options for downloading and running your apps. Android is also more customizable, allowing you to get more creative and personalized to fit your organization and brand.
More App Availability and Connectivity: With Android’s more open operating system comes a wider array of options. Androidscreens are available in excess of 20″, for a highly visible visitor management app kiosk. Your visitor registration app will be prominently displayed, and legible to all your viewers. Unlike iPad, Android is a general name for a multitude of devices, with different specs, sizes and colors from a variety of different manufacturers. This gives you more affordable options for running your visitor registration app.
Bigger Bang for the Buck: More hardware manufacturers building for Google’s Android platform means more competition. And that means a lower purchase price for most Android tablets. Although, as noted above, you also need a mount to secure your device. Make sure to compare the total cost of ownership.
Market Leader: While Apple gets a lot of the hype, Android currently holds more of the market share. More smartphones users own Android devices than iPhones, and PC Magazine recently ranked Amazon Fire tablets above the iPad for 2018, a trend that is gaining traction.
Ultimately, you can’t go wrong. There are unique advantages to running your visitor registration app on Apple iPad – amazing technology, standardization, lots of affordable mounting options and resale value lowering the lifetime cost of ownership. Google’s Android operating system offers it’s own advantages – a lower upfront price point and more tablet devices to choose from.
Both tablet hardware options will successfully run the best visitor registration apps like Greetly. And given the amazing computing power of these devices, and the massive feature set of modern visitor sign-in apps, in comparison to the low cost, you will surely save money and increase productivity.
Best of 2024 Self-Service Kiosk Award Winners – Press Release
Self-Service Kiosk and Digital Signage Award Winners for 2024 —
Innovations in Immersive Technologies
WESTMINSTER, Colo., Jan. 8, 2025 — Kiosk Industry Group, the marketing arm of KMA Kiosk Association, announces the Best of 2024 Self-Service award winners. The winners exemplify the best in self-service and kiosk design, including kiosks. You can meet many of the winners and chat at NRF this week. Stop by 1602 (the first booth down A lower level). If you are attending, look us up on the mobile and matchmaking app and say hello. We also donated $100 for every entry made (which were free) to Retail Orphans and IHL.
The self-check-in gym kiosks were designed with a barcode scanners fully integrated into the enclosure. This allows for members to check-in and gain access to the premises with either their membership card or a QR code on the Places Leisure app. From Security Informed
In Brief Summary
Visitor Management System for customers – The challenge was to create an intuitive and efficient user journey and visitor management system for members to self-check-in to the center.
Separate Car Park System functionality — They needed their digital kiosk software to run smoothly alongside the council car parking application so that members could register their car number plate to avoid getting a ticket.
Access Control kiosk
self check-in
Book classes
Scans their barcode
Works as Sales tool with payment option
New member enrollment with picture
imageHOLDERStook on the challenge of mounting the self-service kiosks onto a single counter which was cut into a unique dog-leg shape to maximize and fit into the available space. The counter was designed to be at the maximum size possible and the best option to work within the space.
To solve the challenge of requiring two different check-in solutions for a member access control system
To solve the challenge of requiring two different check-in solutions for a member access control system and car park check-in, we designed a dual-screen interactive kiosk enclosure solution, which housed both a 12″ and 10″ tablet. This overcame the issue of running two different systems (Places Leisure and the Council car park) alongside each other. This allowed for separate power and data networks all to be displayed on a single digital kiosk station. Within the counter, all cables and connectivity were hidden to leave a sleek and modern finish.
How to Use a Bitcoin ATM or BATM. Sounds pretty simple but it conjures visions of hackers, the dark web and a bank of PCs with Nvidia processors mining for Bitcoin.
Bitcoin installations have increased by 85% to 11,798, outpacing the previous year’s near 50% rise by a significant margin, according to data source Coin ATM Radar.
The spike demonstrates the rising popularity of bitcoin as a payment mode. The fear of getting a coronavirus infection has accelerated the growth in the broader contactless payment market this year, according to Global Trade Magazine.
Bitcoin ATM In brief from Decrypt article
BATMs or BTMs are a convenient way to buy and sell small amounts of cryptocurrency.
For small transactions, they don’t require KYC, making them easier to use than setting up an account at an exchange.
Before transacting with a BATM you’ll need a cryptocurrency wallet, though some ATMs can set up a paper wallet for you.
Bitcoin ATM BTM — How Do I Use ?
Nice video by CoinFlip shows how to use one..
More Background
Bitcoin pioneer Bitstop has partnered with KIOSK Information Systems(KIOSK), the largest custom self-service solution provider in North America, to bring their next-generation Bitcoin kiosk to market, enabling customers to easily buy and sell bitcoin and other digital currencies. KIOSK, along with their parent company Posiflex, will be featuring the new Bitstop ATM at the EuroCIS conference in Posiflex’s booth #C42/Hall 9.
Bitstop’s Bitcoin software platform paired with KIOSK’s industry-leading hardware sets a new standard in the Bitcoin ATM Industry, an industry that has grown from nothing five years ago to over 4,000 ATMs in 2018 (coinatmradar.com). Over 1000 Bitcoin machines have been installed in Europe with deployments all over Germany, Austria, Spain, Italy, Portugal, Poland and the United Kingdom. Worldwide, new deployments are happening daily.
These machines allow retailers to monetize unused floor space and drive additional foot traffic to the store. BATMs are becoming more common in typical retail storefronts such as supermarkets, malls, petrol stations, hotels & airports.
In Denver we also have American Kiosks as a major manufacturers
Using the BitStop BATM
Bitcoin Locations
We checked here in Denver. It’s a mining town. We see 20 different locations around us. Oddly enough if we search Google Maps for just ATM, we also see 20 locations.
The Krypto Kiosk series provides a secure and convenient 2-way ATM platform for self-service bitcoin purchase and redemption at retail outlets like convenience stores, gas stations, malls, and grocery stores. KIOSK Information Systems has extensive experience with financial services platforms, with a long history of success in high-volume nationwide deployments.
This ATM platform leverages important financial design elements facilitating simple field servicing while maximizing cash security.
21.5” PCAP touch display•QR code scanner for bitcoin wallet transfers
Card reader for credit/debit to bitcoin purchases
Bill acceptor for cash to bitcoin purchases
Bill dispenser for bitcoin to cash conversion
Printer for transaction receipts
Navigation pad to ensure ADA accessibility
krypto bitcoin atm kiosk KIS
ATMIA Conference
This year’s event will continue to be the largest and most highly regarded event for the ATM industry. The class schedule will offer a variety of educational opportunities no matter what sector of the industry you come from. Join us for a pre-conference workshop, select a few of the 18 breakout sessions to attend, and don’t miss out on the general sessions on the last day focusing on what is going on in the industry.
We know you are ready for some in-person business networking after a long pandemic with its associated social isolation. So we are offering you an exhibit hall filled with new technologies, innovations, and new business opportunities. You have waited long enough to attend the industry’s best and the world’s largest dedicated ATM conference. So register today!
Mandatory DFPI filing beginning Jan. 1, 2024 for Digital Financial Asset Transaction Kiosk Operators
Effective January 1, 2024, Senate Bill 401 (Chapter 871, Statutes of 2023), (“SB 401” which, alongside AB 39, constitutes the “Digital Financial Assets Law”) requires a digital financial asset transaction kiosk operator (“kiosk operator”) to provide the Department of Financial Protection and Innovation (“Department”) with a list of all locations of kiosks that the operator owns, operates, or manages in California. The Digital Financial Assets Law also requires a kiosk operator to submit updates to the Department within 30 days of any changes, and places additional obligations for kiosk operators.
For more information on the law and information on how to submit the kiosk location list, please visit our website: https://dfpi.ca.gov/dfal-kiosk/.
Digital Financial Assets Law: Information for Kiosk Operators
The Digital Financial Assets Law requires a digital financial asset transaction kiosk operator (“kiosk operator”) to comply with certain requirements that go into effect on January 1, 2024, January 1, 2025, and July 1, 2025.
Effective January 1, 2024
Effective January 1, 2024, the Digital Financial Assets Law requires a kiosk operator to: (1) provide a list of its kiosk locations to the Department of Financial Protection and Innovation (Department), (2) comply with daily transaction limits, and (3) provide receipts to customers with specified information for any transaction made at the operator’s kiosks.
Kiosk Locations
Effective January 1, 2024, the Digital Financial Assets Law requires a kiosk operator to provide the Department with a list of all locations of kiosks that the operator owns, operates, or manages in this state. The law also requires a kiosk operator to submit updates to the Department within 30 days of any changes to kiosk locations. Fin. Code, § 3906.
Who must report a list of kiosk locations?
Anyone who owns, operates, or manages a digital financial asset transaction kiosk in this state must report kiosk locations to the Department. A digital financial asset transaction kiosk (“kiosk”) is defined as an electronic information processing device that is capable of accepting or dispensing cash in exchange for a digital financial asset.
When must a kiosk operator submit its list of kiosk location(s)?
The law requiring a kiosk operator to report its kiosk locations to the Department becomes operative on January 1, 2024. The Department requests kiosk operators submit a list of kiosks to the Department no later than March 15, 2024.
How does a kiosk operator submit its kiosk locations to the Department?
A kiosk operator can submit its kiosk location information to the Department by completing this Excel template with all kiosk locations and submitting it via the Department’s upload site.
The Excel file must contain the following horizontal fields, in the order specified below, for each location:
Name of kiosk operator (legal name)
Name of the location (if inside a retailer, indicate the name of the retailer in the location name)
Street Address
Suite or Unit, if applicable
City
Zip Code
Identify whether the kiosk operator is an owner, operator, or manager
Identify whether the location is being reported for the first time as “Add,” or whether the location is being removed as “Remove”
How does a kiosk operator report a change in kiosk location to the Department?
All updates to a kiosk operator’s list of kiosks must be filed with the Department within 30 days of any changes. A kiosk operator seeking to add a new location should use the Excel Template and update the eighth field. Submit “Add” if the location is being added for the first time and submit “Remove” if the location is being removed from the list, and then submit the document via the Department’s upload site.
Daily Transaction Limits
Effective January 1, 2024, a kiosk operator is prohibited from accepting or dispensing more than $1,000 in a day from or to a customer via a kiosk. Fin. Code, § 3902.
Receipts
Effective January 1, 2024, a kiosk operator must provide a customer a receipt that includes the following information for any transaction made at its kiosk:
The name of the customer
The date and time of the transaction
The name of the kiosk operator
The amount of a digital financial asset involved in the transaction
The amount of U.S. dollars involved in the transaction
The amount, in U.S. dollars, of any fees collected by the kiosk operator related to the transaction
The amount, in U.S. dollars, of any spread between the U.S. dollar price of the digital financial asset that is charged to the customer and the U.S. dollar price of the digital asset as listed by a licensed digital financial asset exchange
The name of the licensed digital asset exchange the kiosk operator used to calculate the referenced spread
Fin. Code, § 3905(b).
Obligations of kiosk operators not engaged in digital financial asset business activity
If a kiosk operator is not engaged in digital financial asset business activity but allows or facilitates another person to engage in such activity via a kiosk that it owns, operates, or manages, the kiosk operator must still comply with all the provisions of Financial Code sections 3901 through 3907. Fin. Code, § 3907(b)(3).
Effective January 1, 2025
On January 1, 2025, the Digital Financial Assets Law requires a kiosk operator to: (a) limit the charges that may be collected from a customer, and (b) provide written disclosures to a customer prior to completing a transaction.
Charges
As of January 1, 2025, a kiosk operator may not collect direct or indirect charges from a customer related to a single digital financial asset transaction that exceeds the greater of the following:
$5, or
15% of the US dollar equivalent of digital financial assets involved in the transaction.
Fin. Code, § 3904.
Obligations of kiosk operators not engaged in digital financial asset business activity
If a kiosk operator is not engaged in digital financial asset business activity but allows or facilitates another person to engage in such activity via a kiosk that it owns, operates, or manages, the kiosk operator must ensure that person complies with the limits on charges effective January 1, 2025. Fin. Code, § 3907(b)(2). The kiosk operator must also continue to comply with all other provisions of Financial Code sections 3901 through 3907. Fin. Code, § 3907(b)(3).
Written Disclosures
As of January 1, 2025, prior to a transaction, a kiosk operator must provide a written disclosure in English and the same language principally used by the operator to advertise, solicit, or negotiate with a customer, as specified, that includes the following minimum information:
The amount of the digital financial asset involved in the transaction
The amount, in US dollars, of any fees, expenses, and charges collected by the operator
The U.S. dollar price of the digital financial asset that is charged to the customer and the U.S. dollar price of the digital financial asset as listed by a licensed digital financial asset exchange
If a method is not provided to reverse or refund a transaction, a warning that all transactions are final and cannot be undone
The disclosure must be clear and conspicuous and provided separately from any other disclosure provided by the kiosk operator. Fin. Code, § 3905(a).
Effective July 1, 2025
Licensing
On or after July 1, 2025, if a kiosk operator is engaged in digital financial asset business activity, the kiosk operator must be licensed in accordance with the Digital Financial Assets Law. Fin. Code, § 3907(a).
Obligations of kiosk operators not engaged in digital financial asset business activity
If a kiosk operator is not engaged in digital financial asset business activity but allows or facilitates another person to engage in such activity via a kiosk that it owns, operates, or manages, the kiosk operator must ensure that person is appropriately licensed under the Digital Financial Assets Law by July 1, 2025. Fin. Code, § 3907(b)(1). The kiosk operator must also continue to comply with all other provisions of Financial Code sections 3901 through 3907. Fin. Code, § 3907(b)(3).
Interactive touchscreens come in several varieties. Here’s a quick overview of the types and the applications to which each is best suited.
Although interactive touchscreens have been around in one form or another since the late 1970s, over the past 10 years or so they’ve become an integral part of our lives.
In fact, thanks to the iPhone, tablet computers and similar devices, we’ve become accustomed to the idea that we should be able to touch the screens we see and get a reaction. Interactive touchscreens are a central feature of devices ranging from ATMs to wayfinding kiosks to the photo kiosks common in drugstores around the country.
A Research and Markets study valued the size of the interactive display market at $9.9 billion in 2015, with that market estimated to increase at a compound annual growth rate of 15.5 percent over the next five years, reaching $26.9 billion by 2022.
Interactive displays include a variety of technologies, though, and not every technology is suited to every application.
Stacking them up
According to the industry trade publication Control Design, there are five main types of touchscreens: resistive touch, infrared touch, surface capacitive, surface acoustical wave and projected capacitive. Each has its advantages, disadvantages and applications for which it is best suited.
A resistive touchscreen is made up of several thin layers, including two electrically resistive layers facing each other with a thin gap between. When the top layer is touched, the two layers connect and the screen detects the position of that touch.
“Resistive touch is a very old technology that some companies still offer as their go-to,” said Frank Olea, CEO of Olea Kiosks.
“It works great in places with dust and grease, such as fast food restaurants, and its low price point can make it attractive for those with a limited budget,” Olea said. “I personally don’t care for it because it makes the image on the screen appear hazy and it wears out over time.”
In addition, resistive-touch screens are unable to perform the multitouch functions that are becoming increasingly popular.
For very large displays, infrared touch is the most common application. Instead of a sandwich of screens, infrared touchscreens use IR emitters and receivers to create an invisible grid of beams across the display surface. When an object such as a finger interrupts the grid, sensors on the display are able to locate the exact point.
Advantages of infrared touch are excellent image quality and a long life, and they work great for gesture-based applications. In addition, scratches on the screen itself won’t affect functionality. In many cases, touch capability can be added to a display through the use of a third-party overlay placed on the existing screen.
On the downside, infrared touchscreens are susceptible to accidental activation and malfunctions due to dirt or grease buildup. They’re also not suited to outdoor applications. In addition, while adding an overlay is a relatively quick way to convert a large display into a touchscreen, extra care must be taken in mounting that overlay to ensure touches match the image displayed on the screen.
Surface capacitive screens have a connective coating applied to the front surface and a small voltage is applied to each corner. Touching the screen creates a voltage drop, with sensors on the screen using that drop to pinpoint the location of that touch. Advantages of surface capacitive technology include low cost and a resistance to environmental factors, while disadvantages include an inability to withstand heavy use and a lack of multitouch capability. Those screens are also limited to finger touches; the technology won’t work if the user is wearing gloves. DVD rental company Redbox uses surface capacitive screens in their kiosks.
The promise of multitouch
Other types of touchscreen tech offer the potential of more complicated functions thanks to their ability to sense several touches at the same time. Multitouch applications might include functions performed with two or more fingers, such as pinching or zooming of images. Larger displays might allow for interaction using two hands or even two users.
Surface acoustic wave or SAW displays use piezoelectric transducers and receivers along the sides of the screen to create a grid of invisible ultrasonic waves on the surface. A portion of the wave is absorbed when the screen is touched, with that disruption tracked to locate the touch point.
“We tend to lead with surface acoustic wave,” Olea said.
“The transparency of the glass on a SAW panel is pretty good and the touch tends to be very stable and not require frequent calibration,” he said. “On the other hand, it doesn’t work well outdoors or anywhere there is grease or high amounts of dust, such as near parking lots, in warehouses things like that. Also, you can do 2-point touch on SAW although pinching, zooming, and applications such as on-screen signatures don’t work very well.”
Last on the list of dominant touch technologies is projected capacitive technology. PCAP is a relative of capacitive touch, with the key difference being that they can be used with a stylus or a gloved finger. Projected capacitive touchscreens are built by layering a matrix of rows and columns of conductive material on sheets of glass. Voltage applied to the matrix creates a uniform electrostatic field, which is distorted when a conductive object comes into contact with the screen. That distortion serves to pinpoint the touch.
Projected capacitive and its cousin surface capacitive are relatively new technologies, similar to what’s in a smartphone. Both offer opportunities not possible with resistive and infrared touch screens.
“Capacitive technology is born and bred for multi-touch,” Olea said. “And because the touch technology is embedded in the glass it offers superior resistance to wear, vandalism and gives you a very clear, bright screen.”
Olea uses projected capacitive technology in all of its outdoor kiosk products.
“Projected capacitive screens are still fairly expensive compared with other types of touchscreens, mostly because the technology is new and there isn’t a ton of high-quality manufacturers out there making them,” Olea said. “Metal can also interfere with the function of the PCAP technology, so the integrator or kiosk designer should know what they are doing to ensure the product works as advertised.”
The final determination
Ultimately, the type of touchscreen a deployer chooses to incorporate into their application will be determined by factors including the deployer’s budget, the environment in which the device will be placed, the function the device will perform and the deployer’s plans for any future applications.
Order entry screens in the kitchens of a small fast-food restaurant chains would obviously call for resistive touch technology, for example, while a 72-inch display in a hotel lobby or shopping mall would call for infrared touch. An “endless aisle” or catalogue lookup kiosk where a shopper may want to enlarge an image of a particular product might work fine with a surface acoustic wave or surface capacitive screen, while wayfinding kiosks on a college campus or city street would likely call for projected capacitive technology.
Perhaps the deployer has plans to implement more advanced functions down the road, and wants to future-proof their investment. In that case, they may need to choose between a surface capacitive or projective capacitive screen.
At the end of the day, the best way to choose a touchscreen best suited to the application for which it will be used is to work with an experienced kiosk vendor who is well-versed in the ever-changing regulatory environment. Olea Kiosks stands ready to help.
NRF kiosk design awards in New York City by Kiosk Industry. See PRnewswire and AP News. Thanks to Send2Press.
By Kiosk Manufacturer Association
Published 5:06 AM MST, December 17, 2024
WESTMINSTER, Colo., Dec. 17, 2024 (SEND2PRESS NEWSWIRE) — KMA / Kiosk Manufacturers Association announces that next up is NRF in NYC! We’ll be handing out the 2024 best kiosk design awards. The awards are free and open to any kiosk companies and self-service technology companies.
To set up a meeting, get a discount pass or just get more information, send an email to [email protected] (protonmail).
This year we are participating in the Tech Tours. Also this year we will be announcing “Best Self-Service 2024” awards. Stop by and visit. Craig will be in attendance in NYC.
Members participating include: Pyramid Computer, SKG, YourDolphin, Insight Touch, KIOSK Information Systems, Peerless-AV, KioskGroup, Dot Inc., Intel,TPGi, KioWare, Olea Kiosk, Ventus, Elo, Glory/ACRELEC, Ingenico, imageHOLDERS, POSBANK, and Storm Interface to name some.
Thoughts this month – We posted an 88 page whitepaper on self-checkout innovation. Goes thru the history with lots of photos of tech. Nice interviews with IKEA and others. Europe-centric. On Bitcoin page a very detailed 111 page whitepaper on Fintech in 2025.
Contact [email protected] with questions or contacts. We accept no financial commission or paid advertising.
About Kiosk Industry
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Keywords: Point of Sale and Kiosks, KMA, Kiosk Manufacturers Association, best kiosk design awards, self-checkout innovation, WESTMINSTER, Colo.
This press release was issued on behalf of the news source (Kiosk Manufacturer Association) who is solely responsibile for its accuracy, by Send2Press® Newswire. Information is believed accurate but not guaranteed. Story ID: S2P122888 AP-R15TBLLI
Nice video showing the new Olea Kiosks showroom in California. Whenever evaluating providers, for anything, we recommend a site visit. You can see how a company has grown and get a better idea of what type of partner they will be.
As well it is good to see the actual kiosks that have been designed, engineered and delivered. Renderings should not be entire basis for selecting a design.
About Kiosk Design
The best kiosk designs seamlessly blend functionality, aesthetics, and user experience to create a memorable and effective interaction. These designs prioritize simplicity, with intuitive interfaces that guide users through their intended tasks. They incorporate eye-catching visuals, branding elements, and attention-grabbing displays to attract users’ attention. The layout and placement of components are optimized for accessibility and ease of use, with consideration for individuals with disabilities. The best kiosk designs also take into account the environment in which they are placed, ensuring they harmonize with the surrounding space. Overall, the best kiosk designs combine form and function to deliver an engaging and efficient user experience.
We see kiosks after kiosks after interactive digital every day. Some good and some bad. Here are top picks for July 2024. Note too that in January 2025 we are awarding our Top Kiosk Design Award. It is open to any and all companies.
Top Picks for July
click for full kiosk EK
#1KIOSK Information Systems released new EK-series. This model it seems to us has at least one mission in business and that is to cut into the Wallaby share by “touchscreen provider” Elo. We jokingly call it the Elo Killer. Elo has always had an unique position in the self-service ecosystem. Easy to do when you are top quality. KIS doesn’t use Elo touchscreens anymore (used to use thousands via Dell and for Dell maybe still does). Nice description –ready to order, accessible price point, SMB and less required quantity. We like it. We are making it an official candidate for Top Kiosk Design awards at NRF. Nice accessibility and low cost without going ultra cheap. Plus world class support for services and software. Hard to beat that.
#2 Acrelec — Their latest published kiosk model is the K27 and it is a very nice kiosk. The new design we saw in July was for a major amusement park in France. If you think of something on spider legs such as Samsung’s, the design for France was inverted and with two screens. Basically a square base with two touchscreens mounted on top with a couple of inches of separation. Quite the design and we can understand the client wishing to keep it under wraps for now. Eventually it will fully deploy and subject to public photo. Official candidate for Top Kiosk Design
#3 Olea Kiosks — nice video of new Hotel Check-in key encoder. The branding artwork is outstanding and very striking. With hotels often the biggest challenge is customizing the check-in kiosk to the PMS being used. Not unlike customizing to payment processor. Official candidate for Top Kiosk Design
Kodak Moments Becomes First Business Inducted Into the Kiosk Hall of Fame
ROCHESTER, N.Y.— December 14, 2023 – Kodak Moments is the newest member of the Kiosk Industry Hall of Fame — an award presented by the Kiosk Industry Group to recognize outstanding achievement and long-standing service to the kiosk industry. Kodak Moments is the first business to be inducted into the Kiosk Hall of Fame since its inception in 2003. Previously, the Hall of Fame was an honor exclusively for individual contributors to the industry.
“No business has made a greater impact on the kiosk industry than Kodak Moments,” said Craig Allen Keefner, Kiosk Industry Group Manager and curator of the Kiosk Hall of Fame. “Kodak Moments was the original global provider of kiosks.”
Hundreds of thousands of consumers use Kodak Moments touchpoints each day in a wide range of retail locations including pharmacies, big box stores, and small businesses. Indoor and outdoor kiosks are also deployed at amusement parks, resorts, and on cruise ships. “The proliferation of kiosks across retail and travel and leisure has been driven largely by photo kiosks,” said Keefner.
kiosk industry
Kodak Moments is also a leader in kiosk fleet management with a complete understanding of kiosk performance, how to manage and service a fleet, and the skilled resources to drive kiosk success.
“We are honored to be inducted into the Kiosk Industry Hall of Fame,” said Kodak Moments President Nicki Zongrone. “Consumers rely on us to help preserve their cherished memories as well as the everyday moments that are worth sharing. We look forward to our continued collaboration with our retail partners to provide consumers a simple, smart and modern photo experience.”
Kiosks drive traffic to stores and help retailers accelerate growth
Kodak Moments offers retailers a variety of traditional photo prints and premium photo products that are easy for consumers to create and order on demand. Data analysis has shown that a retailer with a photo department will experience a higher market basket due to customer visits to order and pick up photo products.
Kodak Moments technology offers the flexibility to deliver products in a way that’s most convenient to consumers, so they can buy and print in store or buy online with delivery options to ship to home, ship to store, or print in store the same day. “Kodak Moments supports a complete omnichannel experience,” explained Keefner. “ATMs and airline ticketing kiosks are single function and designed for more linear transactions. Photo kiosks provide a wider array of products and services.”
Kodak Moments kiosks process information from a variety of sources. Since every order is unique, based on an individual consumer’s images, photo kiosks have a dynamic user interface to deliver an experience that adapts to what each consumer wants.
“Since our inception, we have continued to lead the retail experience with innovations that enable consumers to celebrate, relive and share their Kodak Moments,” said Zongrone.
ABOUT KODAK MOMENTS
Kodak Moments is a leading global provider of photo products and services to retailers, consumers, and entertainment properties. We inspire consumers to bring their memories to life—delivering innovative, high-quality photo products and experiences they find truly meaningful. Powered by over 100,000 consumer touchpoints across 30 countries globally, it’s our mission to be the brand consumers choose to celebrate and preserve life’s memories, from the big events to the everyday moments that matter.
As the seasons change, the weather gets warmer, and the school year comes to a close yet again, another vacation season is just around the corner. And according to a recent travel survey by AAA, nearly 100 million Americans are planning to participate this year.
The travel and tourism industry, which brought in more than $100 billion in the U.S. alone during the summer of 2017, continues to grow and flourish as Americans continue to make vacationing a priority. However, as the industry and the influx of travelers continues to grow, so does the demand for assistance, information, and other services during their stay—making the need for self-service solutions greater than ever before.
Designed with simplification in mind, self-service digital kiosks can help provide travelers with the information and services they need to allow them to enjoy their hard earned time away. After all, that’s what vacationing is all about, right?
Here are four ways digital kiosks are doing just that:
Car Rental Kiosk
While not all vacations require a flight, for those that do, travelers’ first stop after they land at their destination is typically at the car rental counter. Designed to reduce long wait times and help kickstart vacations on a positive note, car rental kiosks allow drivers to check-in, select, pay for, and upgrade their rental car selection—all from the kiosk. Drivers receive a printed receipt to take to the counter to retrieve their keys, and then they’re directed to go pick up their car—it’s quick and easy.
Check-In Kiosk
As the next logical step, travelers typically stop by their hotel to unload their luggage and get settled in. Similarly to the car rental check-in process, travelers can use hotel check-in kiosks to check-in and pay for their room and also retrieve their room key card. The check-in process can be completely unattended, allowing travelers to quickly check-in no matter if they arrive during the busiest time of the day or late into the evening. While check-in kiosks certainly simplify the hotel check-in process, they can also indirectly improve customer service. Employees who were typically tasked with handling check-in can be made more readily available to answer questions and provide assistance as it is needed.
Interactive Digital Signage & Wayfinding Kiosk
Once travel and arrival logistics are taken care of, vacation can officially begin! However, whether it’s a traveler’s first or fifteenth time visiting a destination, there’s always something new to discover. From shops and restaurants to attractions, tours, and events, interactive digital signage and wayfinding kiosks can help travelers plan their days. With different categories, interactive information, map integrations, calling features, and print-on-demand capabilities, they can help users navigate their destination while also encouraging them to explore the surrounding area.
Visitor Kiosk for Feedback
While the conclusion of a vacation is often the hardest part of the trip for travelers, it’s also an opportunity to reflect back on their experience and to think about what they enjoyed and what they would have changed. Digital kiosks, placed in a hotel lobby or other central location provide a platform on which visitors can respond to surveys, and leave feedback, prior to making their departure. They aren’t limited to use in hotels, though. Restaurants, tours, and attractions of all kinds can implement visitor survey kiosks to help them make improvements and ensure that their visitors are having positive experiences.
From the first steps off the plane or out of the car, to the last steps out of the hotel, self-service kiosks are simplifying different aspects of the travel and tourism industry all across the board.
JAWS Kiosk Screen Reader Software Recognized by Travel Industry
TPG Interactive accessibility
From TPGi Blog Apr2021 — JAWS Kiosk awarded Judge’s Choice Award (first place) at this year’s TravelAbility Summit Launchpad event held on April 1, 2021.
The JAWS Kiosk screen reader solution earned high praise for criteria such as articulation of a problem and solution, enhancing the travel experience for people with disabilities, the viability of the business model, and value proposition. The day had one goal in mind – improving the travel experience for people with disabilities.
Judges included:
Charles Hammerman, CEO of the Disability Opportunity Fund
Srin Madipalli, former head of Accessibility for Airbnb
Matt Ater, Vice President with Vispero, commented. “The hospitality industry has had a challenging year as a result of COVID-19. As travel resumes and the industry recovers, users with disabilities must have the same access to resume travel services, amenities, and opportunities. JAWS Kiosk and the other products demonstrated in the LaunchPad event take major steps to improve the travel experience for people with disabilities. We are proud to be recognized for our efforts and look forward to making travel industry kiosks accessible for all users.”
There’s little more frustrating than long lines and delays at the airport. The tech businesses gathered at Mandalay Bay this week are out to eliminate that.
Source: www.fox5vegas.com
Video story from Future Travel conference highlighting SITA unit.
Travel kiosks most often seen are the CLEAR kiosks that are always featured in news stories. The units use biometrics to recognize and pass you thru airline check-in lines. Border kiosks and DHS kiosks are often mentioned and shown as well/
Wayfinding kiosk for travel and tourism expand the offerings of a destination or improve the experience of getting there, a win for both travelers and the places they visit.
Improve service by increasing the productivity of front-line staff
Increase revenue and visitor numbers
Educate visitors about area attractions by providing virtual tour guides
Offer way-finding maps, directions and advice for visitors
Allow visitors to purchase tickets for attractions or transportation tokens
Increase revenue through advertising sales
24/7 Service
Overview
Our line-up of travel and tourism kiosks will allow you to expand your reach without adding staff or facilities. In fact, you can create a virtual visitor’s bureau location anywhere. Whether it is the airport, rest stop, convention center or a local park, meridian’s self-service solutions can help you create exciting interactive tools for your visitor’s use.
Our kiosks can streamline the check-in process and significantly reduce long lines at airports, train stations or car hire outlets. Allow our self-service solutions to take the strain, and enable your front-line staff to meet the ever-increasing demands upon them.
Mzero Software can integrate mobile devices through QR codes, offer way finding services, display and distribute coupons for local attractions, incorporate VoIP phones for visitors to contact advertisers and provide ADA compliant features such as interactive text-to-voice response.
Grocer partners with InnerScope to provide customers with free access to hearing tests. Considering the aging population and the market for hearing enhancement this is akin to offering jewelry. Playing catchup to Costco perhaps. Progressive Grocer posted this.
The initial rollout of the digital kiosks are in the pharmacy department of the following Giant Eagle stores:
100 Settlers Ridge Center Dr., Pittsburgh
4010 Monroeville Blvd., Monroeville, Pa.
30275 Detroit Rd., Westlake, Ohio
1700 Corporate Woods Parkway, Uniontown, Ohio
6700 Perimeter Loop, Dublin, Ohio
840 W. 3rd Ave., Columbus, Ohio
InnerScope and Giant Eagle will continue to strategically deploy the hearing kiosks within Giant Eagle’s more than 470 locations.
Zero Carbon Footprint, Green Kiosks, Fitness and Health Kiosks
We note developments in the green environmentally sensitive area. Many companies are adopting a more eco-friendly branding stance and using social mechanisms to inform users on their initiatives towards a more eco-friendly and healthy experience for users. Green technology is nothing new and health-concious kiosks are available in a myriad of functions from measuring to blood press, hospital check-in, medicine disposal and more. Pharmacies are experimenting with dispensing prescriptions.
Sectors
Carbon footprint — we now have zero carbon footprint McDonalds restaurants. Who’s next?
Fitness self-service — some examples might be performing a certain number of aerobic exercises in return for vending voucher, or it could be pedaling on a kiosk inside a McDonalds while you eat your quarter pounder with cheese watching the digital signage news.
Self-service technology leveraging recycled materials, or assisting with recycling
Looking for a neat place to stop for breakfast during your next bike ride? If you happen to be pedaling in Valenzuela City, McDonald’s Malanday might …
Experimental “green” kiosk back in 2008 with IBM when they wanted to show off the IBM Anyplace and its low power consumption. It had gotten some sort of approval at the time that was unique. Olea made the enclosure from a Sorghum board. Some group was trying to repurpose the stalks from Sorghum into a board material so it wouldn’t go to waste. It looked neat but smelled like rotten hay bales. We ended up coating it in a lacquer of some sort to seal it off because of the smell.
What does the word kiosk mean? It meant one thing 600 years ago.
1620s, “kind of open pavilion” (made of light wood, etc., often supported by pillars), from French kiosque (17c.), which is (along with German and Polish kiosk) from Turkish koshk, kiöshk “pavilion, summer house,” from Persian kushk “palace, villa; pavilion, portico.” They were introduced in Western Europe 17c. as ornaments in gardens and parks. Later of street newsstands (1865), on some resemblance of shape, a sense perhaps originally in French. Modern sense has been influenced by British telephone kiosk (1928).
Outdoor view driving up on Charging Station or EV Kiosk
In the modern computerized world the word kiosk means something else altogether.
Characteristics:
Generally it is unattended
It is interactive (usually via touchscreen)
Usually connected to the internet
Supports payments optionally
Different form factors are:
Standup pedestal
counter top
wall-mount
outdoor
Screen size can vary between 7″ displays for bike rental to big dual sided 55s like the Volta EV charging
And then there are RMUs or Remote Merchandising Units. Think of the Bose headphone “kiosk” at the airport (or Verizon). These are more akin to “store fixtures” and point-of-purchase fixtures that include POS options and typically a person to help you decide.
What the word Kiosk means
Here are some of the “kiosk meaning” for the modern-day kiosk. Kiosks today are very much different than those from years ago with photo kiosks from Kodak and ATM machines. Self-check-in from the major airlines (we used to work for Northwest Airlines ourselves and piloted check-in in the Ford Commissary in Detroit.
mcdonalds kiosk
They are self-service kiosks, usually electronic, and can be found in all walks of life. The form factor ranges from a mobile device to a tablet to a larger enclosures (usually metal but also plastic and wood). They are transactional with devices and they are informational only.
In malls, events, tradeshows and other locations you have the RMU, which is a Remote Merchandising Unit. Example manufacturer could be Ikoniq (main business being RMUs).
Kiosk Meaning – An interactive kiosk is a computer terminal featuring specialized hardware and software that provides access to information and applications for communication, commerce, entertainment, or education.
Early interactive kiosks sometimes resembled telephone booths, but have been embraced by retail, food service and hospitality to improve customer service. Interactive kiosks are typically placed in high foot traffic settings such as shops, hotel lobbies or airports.
Integration of technology allows kiosks to perform a wide range of functions, evolving into self-service kiosks. For example, kiosks may enable users to order from a shop’s catalogue when items are not in stock, check out a library book, look up information about products, issue a hotel key card, enter a public utility bill account number in order to perform an online transaction, or collect cash in exchange for merchandise. Customised components such as coin hoppers, bill acceptors, card readers and thermal printers enable kiosks to meet the owner’s specialised needs.
Where are Kiosks Used
It is estimated that over 1,200,000 kiosk terminals exist in the U.S. and Canada alone.
2020 Update — we did a quick calculation of just restaurants and restaurant kiosks.
There isn’t a fixed number but if I estimated locations for majors in the U.S.
burger = 50,000 (McDonalds 14K)
Mexican = 10,000
specialty = 5000
sandwich = 35000 (subway 27K)
casual dining = 5000 (applebees has 1700)
beverage/snack = 35000
chicken = 15000
pizza = 27000
family dining = 9000
bakery = 4000
That’s around 125,000 factoring the majors
Figure they account for 70%
New total around 170,000
Figure McD has 38,000 in the world
Extrapolated out worldwide approaching 500,000Figure COVID closed 20% of thoseMy guess would be close to 2M order stationsAccelerants would be chains like Chili’s and others with an order kiosk at every table.Streetside restaurants in Lagos are unlikely to utilize kiosks
The $11.3 billion Inspire/Dunkin’ deal was certainly the talk of the finance world. The deal was completed on Dec. 15. and now gives Inspire Brands an entrance into the breakfast segment, taking the Dunkin’ and Baskin-Robbins brands private.
Another notable acquisition was the growing brand BurgerFi, which was acquired by OPES Acquisition Corp. and announced it would be begin being traded on the Nasdaq on Dec. 17 under the ticker BFI. The company was renamed BurgerFi International Inc.
And this year wouldn’t be complete without speaking of third-party delivery companies.
With demand for delivery spiking after restaurant dining rooms were closed across the country, Grubhub, Uber Eats, and Postmates jockeyed for position with consolidation. Grubhub was acquired by Just Eat Takeaway for $7.3 billion in June, and Uber purchased Postmates for $2.65 billion in July. DoorDash, meanwhile, became a publicly traded company in December.
Updated August 31, 2025 — Lockers for parcel pickup and vending dispensing are surging in popularity. Apartment complexes and more. Amazon is across the 7-Eleven chain. One of the new ideas are custom solar-powered pickup lockers for residential consumers. Porch pirates are just one factor.
We took a look at the space recently. What drove us to do that was identifying out-of-compliance Braille stickers being used in California (see related post on Braille decals)
If you are interested in lockers and customized lockers, email [email protected]
Here is a template for lockers which is useful. It appears to be generated from Amazon-like customer. I think we can say that…Zhilai Locker hardware requirement
Background
It is no surprise that currently, electronic lockers are made in China. In the case regarding Braille, rather than try to contact someone at Amazon or USPS, we instead went down the food chain. There are US companies that sell and support those to Amazon, and in turn, they buy those lockers from China.
We contacted the original Chinese point and they were nice enough to relay the information to Amazon and USPS. They thanked us, as did Amazon, for bringing it to their attention.
One interesting note is that the leading Amazon supplier no longer ships from China. The political complications with the U.S. have changed that, and now shipping is from Vietnam.
Example Deployer smartecarte
3400 locations
53,000 worldwide
Cashless program
Season pass holders
Purchase locker entitlement from POS to ticketing
API communications
Integrate into any park media (barcode, QR code, RFID) or standalone system
Onsite, virtual machine, or remote-hosted secure server
Consumers are now accustomed to the convenience of online shopping and ordering products anytime and anywhere. They have similar expectations in how they receive their packages to best accommodate the varying needs of their lifestyle:
Flexibility: Anytime, Anywhere
Convenience: Don’t want to wait at home or in a line for pickup.
Privacy: Don’t want to share personal information such as their home address.
Security: Peace of mind that their package is safe and secure until they are ready for it.
Installed base of 500 as of mid-2024?
The USPS Smart Lockers provide recipients of packages with a free, out-of-home alternative to receive their high-value items in a safe, secure, and convenient way.
The Postal Service has designed a simple process that enables Shippers and Shipping Partners to present
USPS® Smart Lockers (Lockers) as an alternate delivery option for their package recipients. This process allows Shippers to retain complete control over the customer experience they provide, while adding value to their business. Benefits include:
Amazon has an extensive network of pickup locations called Amazon Hub Lockers. These secure, self-serve kiosks provide a convenient solution for customers to collect their Amazon packages. Here are some key facts about Amazon Lockers:
Number of Locations: we stated before that Amazon has over 41,000 locker locations across the United States. Probably a more accurate count is around 19,000.
We estimate 20,000 lockers in US
An estimated 15-20% of Amazon Lockers are installed outside the United States
Amazon has over 2,000 locker locations in the UK alone and hundreds in several other European countries.
France just might be the largest market of all
The international parcel locker market is dominated by local brands such as InPost and DHL in Europe, which far exceed Amazon’s reach in most countries
Outside Europe, installations remain relatively rare though growing in urban centers in Australia, Japan, and Latin America
US Coverage: These lockers are present in 900+ cities throughout North America
Recent Installations: In 2021 alone, Amazon added over 1,800 new locker locations
Projected Growth: The company aims to expand its locker program and is projected to reach 60,000 locker sites by 2023
These lockers come in different types, including those with touch screens and barcode scanners, as well as others that require the Amazon Shopping App and Bluetooth activation on your smartphone
They offer various accessibility features, such as talking lockers, high-contrast touchscreen text, and customizable slot preferences
So, whether you’re near a Whole Foods, a 7-Eleven, or another popular location, chances are you’ll find an Amazon Locker nearby
Locker Use Cases
Here are the use cases every smart locker could serve:
1. Delivering parcels for customer pickup
2. Parcel returns drop-off with pre-labeled package — Return Lockers such as Amazon at Whole Foods
3. C2C locker-to-locker sending
4. Missed delivery self-collection
5. Direct ship-to-locker at checkout
6. Addressless delivery for travelers or students
7. Subscription box pickup
8. Marketplace seller drop-off for buyer pickup
9. Courier-to-courier relay point or route handover
10. Micro hub staging before foot or bike routes
11. Age-verified deliveries with ID check
12. Duty or COD payment on pickup
13. High value item release with dual codes
14. Oversized compartment pickup
15. Label-less returns using QR code
16. Warranty repair intake for electronics
17. Device trade-in drop-off
18. RMA quarantine with chain-of-custody
19. Reusable packaging return
20. Rental gear return – tools, cameras, sports gear
21. Apparel size exchange returns
22. Try-before-you-buy returns
23. E-waste and electronics recycling drop-off
24. BOPIL – buy online, pick up in locker after hours
25. Buy in store, pick up later from parking lot or lobby locker
26. Multitenant mall lockers serving several stores
27. Store returns drop to bypass service desk queues
28. Service desk overflow staging in lockers
29. Gift pickup with timed release
30. Samples or demo unit pickup
31. Grocery pickup – ambient goods
32. Grocery pickup – chilled or frozen goods
33. Meal kit pickup
34. Restaurant takeout pickup
35. Pharmacy prescription pickup
36. Medical device rental pickup and return
37. Lab sample drop for courier collection
38. Apartment parcel lockers in lobbies
39. Dry cleaning and laundry pickup and drop
40. Shoe repair and tailoring pickup
41. Community tool library pickup
42. Student housing parcel lockers
43. University course pack distribution
44. Library holds pickup and returns
45. Student electronics loaner pickup
46. Device loaner pool management for staff
47. Secure mobile phone lockup in clean rooms
48. Field technician spare parts pickup near job site
49. Construction site tool crib with audit trail
50. Battery swap for scanners and handheld devices
Smart Lockers Gallery
We keep a photo gallery of smart locker examples (51) on Pinterest — here is partial snapshot of latest.
Smart locker examples pinterest august 31, 2025
What’s Up Next? Bonus RFID Self Checkout SCO machines
Another growing area is RFID and self-checkout though. We spoke with the folks at Fujitsu and they have several new models that resemble the “kitchensink” configuration. You put your items in a basket basically and let them be scanned.
Several customized versions of this are cropping up. Initial origin is South Africa actually. Many companies involved in this sort of automated self-checkout via RFID
“our robots is an open platform that customers can develop and integrated into his own system. Secondly, our robot comes with dynamic ads while working, and customer can easily upload and change ads via phone. Thirdly, we have a robot management app for end user and a remote maintenance and control platform for distributors help with the after sales support.”
For reference the MSRP is around $15K for Pro version. Approximately 700 deployed
Top 5 Reasons Healthcare Embrace Self-Service Kiosks
This guide, published by ImageHOLDERS, explores the key benefits of integrating self-service kiosks into healthcare settings and how they contribute to a more efficient, patient-centric approach.
Patient check-in kiosk technology is a key driver in modern healthcare
In today’s fast-paced world, efficiency is critical, especially in healthcare, where time saved can directly impact patient outcomes.
As healthcare providers strive to deliver better services while reducing operational burdens, self-service kiosks are becoming an increasingly valuable tool. These kiosks offer more than just convenience; they streamline administrative tasks, improve patient engagement, and enhance data accuracy.
Whether you’re managing a small clinic or a large hospital, self-service kiosks can transform the patient experience, enabling healthcare providers to focus on what matters most, delivering quality care.
This guide explores the key benefits of integrating self-service kiosks into healthcare settings and how they contribute to a more efficient, patient-centric approach.
What is a Self-Service Patient Kiosk in Healthcare?
Technology plays a pivotal role in enhancing patient experiences, one such innovation is the self-service patient kiosk, a digital solution designed to automate routine tasks in medical facilities.
These kiosks are interactive touch-screen stations that allow patients to manage various administrative tasks independently, such as checking in for appointments, updating personal information, or making payments.
Self–service kiosks empower patients to take control of their healthcare journey, while freeing up staff to focus on more critical aspects of care delivery.
5 Benefits of Self-Service Kiosks in Healthcare
Self-service patient check-in kiosks offer a range of benefits that directly enhance patient satisfaction in healthcare settings.
Here’s a breakdown of key advantages:
1. Convenience and Speed
Kiosks streamline the check-in process, allowing patients to bypass long queues and tedious paperwork. This faster experience shows patients that their time is valued, which leads to higher satisfaction and a more efficient flow in healthcare facilities.
2. Improved Accuracy
By allowing patients to enter and verify their data, kiosks help reduce administrative errors. This ensures that information such as contact details and medical history is up-to-date and accurate, contributing to smoother care delivery.
3. Enhanced Privacy and Security
Modern kiosks are equipped with privacy safeguards, such as screens that shield personal information from onlookers. This reassures patients about the confidentiality of their data, fostering trust and comfort in healthcare providers.
4. Cost Efficiency and Resource Management
By automating routine administrative tasks, healthcare facilities can reduce operational costs and the need for additional front desk staff. This optimization also frees up existing staff to focus on patient care.
5. 24/7 Access and Multilingual Support
Self-service kiosks can provide round-the-clock availability, allowing patients to check in or manage appointments outside of normal office hours. Many kiosks also offer multilingual support, enhancing accessibility for non-English-speaking patients.
As healthcare providers adopt these technologies, many report significant improvements in patient satisfaction, thanks to the convenience, accuracy, privacy, and overall modern experience that kiosks provide.
Deployment Areas for Patient Check-In Kiosks
Patient check-in kiosks are versatile solutions that can be deployed across a range of healthcare environments, from large hospitals to local clinics and GP surgeries.
In hospitals, kiosks streamline the check-in process for outpatient visits, reducing congestion in busy reception areas.
Clinics and GP surgeries benefit from kiosks by allowing patients to quickly check-in for appointments, verify their information, and update records without relying on administrative staff.
Pharmacies are also adopting these kiosks to facilitate faster prescription pickups and consultations, improving service efficiency. By being integrated into various healthcare settings, patient check-in kiosks enhance operational flow while offering patients a convenient, modern experience.
Hospital Kiosk Design and Implementation
Designing and implementing hospital kiosks requires a user-centric approach, ensuring that the interface is intuitive and accessible to all patients, regardless of their technical skill level.
The kiosk interface should offer clear navigation, large buttons, multilingual support, and assistive technologies to accommodate diverse patient needs. Seamless integration with existing hospital systems, such as electronic health records (EHR) and scheduling software, is crucial for real-time data updates and efficient patient management.
Moreover, compliance with data privacy and security regulations, such as HIPAA, is paramount.
Kiosks must include:
Robust encryption
Secure authentication methods
Privacy features to protect sensitive patient information, ensuring that healthcare providers maintain the highest standards of confidentiality and trust
Patient Self-Check-In Systems and Applications
Patient self-check-in systems are digital solutions that allow patients to manage their registration and administrative tasks independently upon arrival at a healthcare facility. These systems often come equipped with key features such as appointment scheduling, which enables patients to book, confirm, or cancel appointments with minimal assistance.
This reduces the administrative burden on staff and ensures more accurate scheduling, helping to prevent overbooking or missed appointments.
Another valuable feature is insurance verification, where patients can directly enter or update their insurance details, allowing the system to verify coverage in real time.
This streamlines billing processes and minimizes delays in care caused by insurance discrepancies.
By automating these tasks, patient self-check-in systems optimize patient flow, reducing wait times and congestion at reception areas. This efficient management of the check-in process also leads to higher patient satisfaction, as it creates a more seamless and less stressful experience.
Additionally, these systems improve data accuracy and minimize human error, ensuring that healthcare providers have the correct patient information from the outset.
The Impact of Implementing Patient Check-In Kiosks: Enhancing the Healthcare Experience
Overall Patient Experience
By offering convenience, accuracy, and privacy, patient check-in kiosks contribute to a more modern, patient-centric healthcare experience. Patients appreciate healthcare facilities that invest in technology to make their visit easier and more efficient.
The reduced stress of navigating complex administrative tasks and the assurance of data security positively influence how patients perceive the quality of their care. In summary, implementing patient check-in kiosks not only streamlines healthcare operations but also greatly enhances patient satisfaction.
From faster check-ins to secure data handling, kiosks offer a transformative solution that improves the entire healthcare journey.
Ryan Cuthbert, Vice President of Medent said: “Our end users and their customers have received the kiosks well. We have a vast portfolio of solutions and the new kiosk provides an all-in-one solution that functions in various ways, saving time for the receptionist and providing patients a quick way to check-in and feel in control of their journey.”
Our Commitment to Inclusive Self-Service Kiosks
At ImageHOLDERS, we are committed to designing inclusive self-service kiosks that ensure everyone has equal access to technology, regardless of ability.
Our kiosks are built with accessibility at the forefront, aligning with the standards set by the Americans with Disabilities Act (ADA). This means they are designed to accommodate users with a range of physical and cognitive challenges, incorporating features such as adjustable heights, tactile buttons, and screen readers.
The ADA mandates that public accommodations, including healthcare facilities, provide accessible services for individuals with disabilities, and non-compliance can lead to legal repercussions.
By prioritizing accessibility, we not only meet these requirements but also uphold our core belief that technology should be intuitive and effortless for all users. Ensuring inclusivity in our kiosk designs enhances the overall user experience while fostering a more equitable and welcoming environment.
Non-compliance in making kiosks accessible could lead to legal repercussions and fines.
Choosing the Right Kiosk Vendor
Choosing the right kiosk vendor is a crucial step for any organization looking to enhance its services with self-service technology. At ImageHOLDERS, we understand that several factors should guide your vendor selection process.
First, consider cost, it’s important to find a vendor that offers a balance of quality and affordability without compromising on features.
Next, evaluate software compatibility to ensure that the kiosks can seamlessly integrate with your existing systems, such as electronic health records or appointment scheduling platforms.
Finally, assess the level of technical support provided by the vendor; a responsive and knowledgeable support team is essential for troubleshooting and maintenance, ensuring your kiosks operate smoothly over time.
By focusing on these key aspects, organizations can make informed decisions that align with their operational goals and enhance overall efficiency.
FAQs About Patient Self-Service Kiosks
What is a self-service kiosk?
A self-service kiosk is an interactive, digital terminal that allows patients to perform various tasks independently, such as checking in for appointments, updating personal information, scheduling future visits, and making payments. These kiosks enhance the patient experience by reducing wait times and streamlining administrative processes in healthcare settings.
How much do they cost?
The cost of self-service kiosks can vary widely based on factors such as the kiosk’s features, design, and the vendor you choose. On average, the initial investment for a self-service kiosk can range from a few thousand to tens of thousands of dollars, depending on the level of customization and technology integration required.
When designing self-service kiosks for healthcare settings, several considerations are crucial. First, ensure the kiosk is user-friendly, with an intuitive interface that accommodates patients of all ages and tech-savviness.
Accessibility is also vital; kiosks should comply with the Americans with Disabilities Act (ADA) by including features like adjustable heights, tactile buttons, and screen readers.
Additionally, consider the kiosk’s integration with existing healthcare systems to ensure seamless data flow and accurate patient information. Finally, the overall aesthetic should be welcoming and aligned with your facility’s branding to create a positive impression for patients.
Tips and warnings
As healthcare providers navigate the demands of modern patient care, self-service kiosks emerge as a transformative tool that enhances efficiency and patient satisfaction.
Here are the key takeaways from this guide:
Convenience and Speed: Kiosks streamline the check-in process, reducing wait times and allowing patients to manage their appointments with ease. This demonstrates respect for patients’ time, contributing to higher satisfaction.
Improved Accuracy: By allowing patients to enter their data directly, kiosks minimize administrative errors and ensure that information is accurate and up-to-date, leading to smoother care delivery.
Enhanced Privacy and Security: Equipped with privacy safeguards, kiosks protect sensitive patient information, fostering trust and confidence in the healthcare provider.
Cost Efficiency and Resource Management: Automating routine tasks helps reduce operational costs and allows staff to focus on delivering quality care rather than administrative duties.
24/7 Access and Multilingual Support: Kiosks provide patients with around-the-clock access to check-in and manage appointments, while also supporting multiple languages to accommodate diverse populations.
Tips and Warnings
While the benefits of implementing self-service kiosks are significant, healthcare providers should consider potential challenges, such as the initial investment costs, the need for proper training for staff and patients, and ongoing maintenance and support requirements. It’s essential to select a vendor that aligns with your organization’s needs and ensures compliance with accessibility standards like the ADA.
By integrating self-service kiosks, healthcare organizations can greatly improve patient experiences, streamline operations, and ultimately focus on what matters most—providing high-quality care.
Transform Your Patient Check-In Experience Today!
Unlock a more efficient and seamless patient check-in process by integrating our custom kiosk solutions, tailored to meet your facility’s unique needs. Discover how our advanced kiosks can revolutionize your healthcare environment—enhancing patient satisfaction, streamlining workflows, and elevating the overall quality of care.
Don’t wait to enhance your patient experience!
Contact us today to learn more and take the first step toward implementing your custom kiosk solution.
Let’s work together to create a healthcare experience that your patients will love!
Coffee is just one deliverable. A complete range of other “related” goods such as protein bars, chewing gum, salads and sandwiches available
Stores like these will have longer hours. That counts.
Decor set for solo workers but also group meetings
Key Points
Starbucks is opening a pick-up cafe in midtown Manhattan with Amazon that uses the retail giant’s cashierless technology.
It’s the latest step in Starbucks’ strategy to update its store footprint to meet consumers’ changing habits.
The first Starbucks Pickup with Amazon Go location opens Thursday in New York City on 59th Street, between Park and Lexington Avenues, and two more are planned over the next year.
Excerpt
Click for full size Amazon Go Check-in KIosk
When customers enter the new store, they’ll first see a counter to pick up the drinks they preordered using the Starbucks mobile app. A digital screen hanging above the counter shows which orders are still being made by baristas.
To take advantage of the convenience of Amazon’s “Just Walk Out” technology, customers can use the palm of their hand, if they’re already registered with Amazon One. Otherwise they can use an in-store code from the Amazon app or insert their credit card. A kiosk near the entry allows customers to join Amazon One by inserting a credit card and scanning their hand.
Update March 2025 — The latest news about Coinstar highlights the company’s expansion into cryptocurrency services and digital financial management. And if interested in the company who created and maintain the software we can put you in touch. We are not allowed to publicly disclose. ([email protected])
Launch of CINQ by Coinstar: In October 2024, Coinstar introduced CINQ by Coinstar, a digital wallet enabling users to convert cash into over 25 cryptocurrencies at kiosks across the U.S. The app further allows users to buy, sell, and transfer over 30 digital assets. This initiative is supported by a partnership with Zero Hash, showcasing Coinstar’s commitment to expanding its financial service offerings17.
Addition of Cryptocurrencies to Kiosks: Coinstar has also added six new cryptocurrencies to its kiosks through its partnership with Coinme, enhancing the variety of digital assets customers can purchase using cash3.
Upcoming Financial Management Features: Coinstar plans to roll out additional money management capabilities in 2025, building on the infrastructure established with CINQ by Coinstar7.
Locations update — As of 2025, Coinstar operates more than 60,000 kiosks worldwide. These kiosks are located in the United States, United Kingdom, Canada, Puerto Rico, Mexico, and the Eurozone1
Okay – so how many coins these days? — Coinstar processes approximately 43 billion coins annually through its global network of kiosks126.
These developments reflect Coinstar’s strategic focus on integrating cryptocurrency and digital financial tools into traditional coin-counting kiosk services.
Coinstar kiosk and Amazon Partner in cash reload sites 2018.
BELLEVUE, Wash.May 15, 2018/PRNewswire/ — Coinstar announced today that customers can now add cash to their Amazon Balance by using Amazon Cash at select Coinstar® kiosks across the country.
“We’re excited to team up with Amazon and give shoppers an easy and convenient way to add cash to their Amazon Balance,” said Jim Gaherity, CEO. “Coinstar is proud to enable Amazon Cash at Coinstar kiosks for cash-preferring customers, who can now enjoy the same benefits of shopping online as any other customer. Best of all, there are no fees to use the service.”
Coinstar Amazon Cash Reload
Amazon customers wishing to spend their cash on Amazon need to associate their phone number to their Amazon account, which they can do at www.amazon.com/cash. To begin a transaction at cash-accepting kiosks, the customer selects “Cash Services,” and then “Amazon Cash.” Next, the customer enters their phone number and inserts bills into the cash acceptor on the kiosk totaling any amount between $5 and $500. An Amazon.com Gift Card is automatically purchased and claimed to the customer’s Amazon Balance and is available for immediate use for eligible items on Amazon.com or select affiliated properties. There is no fee to use this service at the kiosks.
The kiosks are conveniently located in high-traffic retail locations, including grocery stores and mass merchants. Coinstar expects to have approximately 5,000 kiosks enabled by the end of the year to accept cash for Amazon Cash customers, and the rollout begins today at select grocery stores in the northeast. To find a cash-accepting kiosk with Amazon Cash functionality, customers may visit: coinstar.com/amazoncash. For additional details on Amazon Cash, including full terms and conditions, customers may visit: amazon.com/cash.
About Coinstar, LLC
Based in Bellevue, Wash., Coinstar owns and operates the largest fully automated, multi-national network of self-service coin-counting kiosks. With nearly 20,000 kiosk locations, Coinstar provides convenient and reliable coin counting services at mass merchants, grocery and drug stores and financial institutions. Consumer solutions include coin-to-cash, coin-to-eGift card and charity donation options. For kiosk locations and information, visit www.coinstar.com.
SOURCE Coinstar
Coinstar Kiosk News
There are some recent news articles regarding Coinstar, a company that operates self-service coin counting kiosks, and its partnership with Amazon, the online retail giant. Here are some of the main points:
Coinstar agreed to pay $6 million in fines and restitution to the Consumer Financial Protection Bureau (CFPB) after its prepaid debit cards were found to have taken unfair advantage of some 1.2 million prisoners who were issued one since 2011. The cards charged fees for accessing the money that prisoners were owed, and Coinstar failed to provide them with a cardholder agreement or an alternative option to receive their funds. The CFPB ruled that Coinstar violated the Electronic Fund Transfer Act and Regulation E3.
For very large displays, infrared touch is the most common application. Instead of a sandwich of screens, infrared touchscreens use IR emitters and receivers to create an invisible grid of beams across the display surface. When an object such as a finger interrupts the grid, sensors on the display are able to locate the exact point.
