REDYREF Kiosks – Kiosk Manufacturer

REDYREF kiosks

REDYREF Kiosks Gold Sponsor

REDYREF, our latest Gold Sponsor, is an American kiosk manufacturer headquartered in New Jersey. The company has been designing, engineering and manufacturing innovative self-service kiosk solutions for over 100 years.  For more information visit REDYREF’s website or email [email protected].

REDYREF’s expertise covers applications ranging from digital directories to QSR ordering, ticketing, bill payment, and wayfinding. But what sets them apart are their in-house kiosk manufacturing capabilities. Their facilities include high-tech locations in four states, which allows them to serve customers across the U.S. using the newest, most cutting-edge machinery, like automated bending robots, state-of-the-art CNC machining centers, turret punch presses, automated powder coating lines, and super-fast, ultra-precise fiber lasers.

The company’s four manufacturing facilities serve all of North America. Each location — New Jersey, New Hampshire, Texas and Pennsylvania — offers a full range of state-of-the-art equipment and related services to meet almost any job specification.  These capabilities enable REDYREF to provide a true vertically-integrated, end-to-end kiosk manufacturing experience to each of their customers, from design to deployment.

REDYREF Products

REDYREF Pictures

Kiosk RedyRef

Click for full size image – Kiosk RedyRef Ticketing Kiosk

 

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RedyRef kiosk customers

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Why Unattended Payment Kiosks Are Here to Stay

Bill Payment kiosk by Olea Kiosks is a good example of bill pay kiosk design.

Payment Kiosks Unattended Are Here To Stay

Nice writeup by Datacapsystems on payment kiosks

Unattended payment kiosks are quickly becoming ubiquitous across industries, including retail, entertainment, healthcare, hospitality, and transportation. As of the end of last year, the U.S. kiosk market was valued at $10.4 billion and is estimated to grow 5.45 percent through 2028. Driving factors include the rise of intelligent technologies that provide customers with fast, efficient, hassle-free experiences. Businesses are also looking for ways to streamline service and product delivery. Kiosks can help your clients achieve those business goals.

What Is an Unattended Payment Kiosk?

payment kiosk at&t

AT&T kiosk

payment kiosk

KIOSK Mobile Bill Pay AT&T Verizon

Modern, state-of-the-art kiosks featuring interactive touchscreens, sophisticated software, and payment terminals deliver quick, convenient, and cost-effective self-service in a wide range of verticals.

Kiosks in Retail: Unattended payments allow retailers to offer self-checkout, sell through vending machines, and enable shoppers to browse inventory, order, and pay without assistance from a cashier or sales associate.

Kiosks in Hospitality: Customers can perform tasks on their own, from ordering food at restaurants to checking in at hotels, purchasing tickets, or making reservations.

Kiosks in Healthcare: From booking appointments, checking in, or making payments, self-service kiosks help ease the burden of requests on healthcare workers while allowing consumers to service their needs efficiently.

Why Customers Love Kiosks

The convenience unattended payment kiosks offer for purchasing products and services is why 67 percent of consumers use them. Other reasons why shoppers prefer self-service kiosks over traditional check-out methods include:

  • No human interaction is necessary.
  • Kiosks save time, with some retailers seeing wait times reduced by 40 percent.
  • Consumers find products and information without feeling rushed or judged.
  • Well-designed kiosks provide security and privacy during payment transactions.

Benefits to Businesses

Beyond providing consumers with the experiences they prefer, unattended payment kiosks offer businesses several advantages.

  • Efficient Employee Allocation: Kiosks help manage store or restaurant traffic during peak times and allow merchants to assign staff where they are needed most. Additionally, automating or offering self-service can save up to 69 percent of time related to the tasks that kiosks perform.
  • Adaptability and Scalability: Kiosks can adapt to enable new payment methods and support new functionality such as upselling or cross-selling. Businesses can also add more kiosks as they grow – much more easily than hiring and laying off staff as demand changes.
  • Remote Access and Control: Unattended payment kiosks connected to business networks give merchants control to change, manage, or disconnect kiosks remotely.
  • Attract More Customers: When kiosks are the preferred self-service method for a majority of consumers, your client may see a bump in customer loyalty by deploying them.
  • ROI: By lowering operating costs and consistently upselling, merchants can expect a better bottom line. In fact, 20 percent of businesses see an increase in average order size with kiosks.

The Future Looks Bright for Kiosks

As the workforce shortage continues and contactless transactions become even more popular, merchants who invest in self-service will win over competitors who maintain their technology status quo. The interactive technology and cloud services that power unattended payment kiosks are becoming more available and affordable, which means that it will be easier and more cost-effective than ever for small and medium-sized businesses to deploy these game-changing solutions.

Merchants who choose to deploy kiosks will need your help to optimize customer experiences and complement their brands, as well as provide necessary functionality. Your clients will also operate more efficiently if they have a single payment solution that enables transactions across all selling channels, whether in-store, online, mobile or unattended payment kiosks. Contact us to learn more.

Add Unattended Payment Kiosks to your Solutions!

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LG debuts screens designed for outdoor on cruise ships

Digital SIgnage Cruise Ships LG

Digital Signage for Cruise Ships by LG

From Cruise & Ferry March 2023

In Brief Summary

  • Marine-grade DVLED technology
  • Salty air is not a problem
  • 6.2-millimeter pixel pitch and a 5,000:1 contrast ratio
  • 160-degree horizontal viewing angle

Excerpt

“LG’s marine-grade DVLED technology is the ideal outdoor display medium because it can produce bright images and has the contrast necessary for watching videos in direct sunlight,” said Jake Benner, director of hospitality, cruise and fitness at LG Business Solutions USA. “Outdoor areas on cruise ships can now be outfitted with movie theatre-sized displays, while providing optimal performance day in and day out, regardless of how salty, wet or unpredictable the environment is.”

LG will showcase the products for the first time at Seatrade Cruise Global 2023 on 27-30 March 2023.

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World watches while McDonald’s promises to ‘make ordering fun’

Reprinted with permission from QSRweb. Link
Nov. 18, 2016 | by Shelly Whitehead

McDonald’s took one giant leap into its digital future this week, saying it’s switching to self-serve order stations and table delivery for all U.S. in-restaurant dining, and will soon roll out a new mobile order and pay system for the drive-thru.

The huge burger-centric chain said it piloted the new in-store system at 500 revamped U.S. restaurants in New York, Florida and Southern California over the course of about 44,000 orders and apparently liked what it saw. As a result, the new “justforyou experience” will now put vertical tabletop ordering touchscreens at tables, all but eliminating the order counter that has graced the Golden Arches locations’ since day one. Instead, McDonald’s crews will hand-deliver orders to customers tables in their restaurants, thus all but eliminating that much-abhorred line at the counter that has greeted customers all these years, simultaneously turning off millennials everywhere, according to research.

The “justforyou experience” is already in more than 2,000 restaurants elsewhere around the globe as well as the aforementioned 500 U.S. pilot sites. It will now start at locations in Washington, D.C., San Francisco, Seattle, Boston and Chicago, according to McDonald’s. The roll-out for all locations around the U.S. is less date-specific, since most locations are franchisee-owned and McDonald’s said the start-up cost of the new system falls on individual franchisees.

And change is coming for you in drive-thru, too 

Of course, most McDonald’s customers never step foot inside the ubiquitous restaurants, but for them a change is also coming in the form of a new mobile ordering and payment system. In fact, the chain said on a new justforyou experience website today that it’s just plain ol’ “raising the bar on everything we do. … offering new ways to order and pay, table service and premium menu choices. Here are some of the potentially game-changing moves underway under the golden archs:

  • The “justforyou experience” and the audacious promise to “make ordering fun”: This includes the previously detailed tabletop touchscreen self-order kiosks with features allowing for individual order customization galore.
  • Higher end quality of food: This includes initiatives to make menu items more healthful, like “switching from margarine to butter” in that breakfast staple, the Egg McMuffin, as well as adding more trendier menu items, like guacamole, Sriracha mayo and even “premium” desserts.
  • Mobile, electronic, kiosk-based, Apple or Android and every other way available to pay: Kiosk payment? Check. Mobile pay? Check. Hands-free pay options? Check … maybe, after testing.
  • Table-side delivery service: With self-ordering kiosks in the restaurant, the food now comes to you and that line at the counter goes away.
  • New bolder, hipper look: Not many details on this one, but a promise that the chain is doing a decor refresh, featuring more up-to-date everything, as well as digital menu boards.
  • The digitization of drive-thru: The chain is currently testing digital drive-thru menu boards that change with the time of day, day of week, and month of year, for that matter plus … (drum roll please) … double lane drive-thrus all around.

In fact, on the new justforyou experience website, focused on all these new initiatives, there’s actually a virtual reality experience visitors can immerse themselves in as part of the all-American chain’s customer introduction to the whole new McDonald’s reality for a digital age.

Topics: Burger/Steak/BBQ, Business Strategy and Profitability,Communications, Marketing, Marketing / Branding / Promotion, Menu Boards

Shelly Whitehead / Award-winning veteran print and broadcast journalist, Shelly Whitehead, has spent most of the last 30 years reporting for TV and newspapers, including the former Kentucky and Cincinnati Post and a number of network news affiliates nationally. She brings her cumulative experience as a multimedia storyteller and video producer to the web-based pages of Pizzamarketplace.com and QSRweb.com after a lifelong “love affair” with reporting the stories behind the businesses that make our world go ‘round. Ms. Whitehead is driven to find and share news of the many professional passions people take to work with them every day in the pizza and quick-service restaurant industry. She is particularly interested in the growing role of sustainable agriculture and nutrition in food service worldwide and is always ready to move on great story ideas and news tips.

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iPad Kiosk Ergonomics

iPad Kiosk Ergonomics and what is a tall user versus a short user is addressed in reprinted blog entry from Lilitab

iPad Kiosk Ergonomics Explained

We frequently get questions along the lines of “Can really tall people use your iPad kiosks?“, “Can children use your kiosks” or alternately “We need telescoping iPad kiosks so users can adjust the height“. This is particularly relevant for healthcare iPad kiosks and hospital iPad kiosks as patients may be seated, in bed, in a wheelchair or standing.

The short answer to the first two questions above is “Yes” and the answer to the last question is “You don’t need telescoping kiosks and it will most likely cause your users problems“.

Now allow me to explain why those answers are valid—but first a little background.

Our executive team has over 40 years of experience designing and deploying interactive kiosks for many fortune 500 companies and we have incorporated many of those lessons learned into the lilitab tablet kiosk platform. Prior to launching lilitab our customers often asked us the same questions for full-sized interactive kiosks (the kind you might encounter checking in at airports for example) and we always told them the same thing; height adjustability/telescoping is not a useful feature for the vast majority of kiosk deployments and it will only cause your users problems.

Why? Keep reading…

Good Design Always Wins

Upper 5th percentile male

A well-designed tablet kiosk will position the display at the right height and angle to accommodate the vast majority of people and wheelchair users. In designer parlance this is everyone above the lowest 5th percentile female (i.e. short women) and below the upper 5th percentile male (i.e. tall men). A good example of this are ATMs—they have no height adjustability and yet they manage to serve the vast majority of the public and banks are very sensitive to ADA lawsuits, they have very deep pockets after all. “But wait!” you say, “there are almost aways two heights of ATMs in every bank of ATMs; a lower height one and a taller one“. This is true. However that’s because ATMs are very sensitive about privacy and so they tilt the display back further than they ergonomically need to be, which results in the need for two heights; one for wheelchair users and one for everyone else.

Do They Even Know it’s There?

Lower 5th percentile female.

Most kiosk users are untrained (i.e. this is the first time they are using the device) and informing them of the presence of a height adjustable feature, where it is located and getting them to use it is very difficult. Most first time users walk up to the device and start interacting right away; very few of them will stop to read any instructions or look around the kiosk for a method to adjust the height. This can become a problem if the previous user adjusted the kiosk all the way up or all the way down as the subsequent users will likely not realize the kiosk can be height adjusted and just assume it is not meant to be used by them and keep walking. When consulting for a kiosk client on this very topic a few years ago we determined that most of their customers were not aware of the feature and many of their kiosks were permanently positioned all the way up or all the way down rendering them unusable for most people.

Don’t Overlook ADA Compliance

Wheelchair user.

ADA compliance requires that any user operated feature be operable with one hand and require only 5 lbs of force to operate. This means most would need a mechanical assist such as a gas spring or motor to move the kiosk up and down, anything else would open you up to ADA compliance lawsuits. This adds considerable cost for no real benefit (assuming you can serve the same range of users without height adjustment, which you can see diagrams inline).

For more details on ADA compliance see our previous blog posting on the subject here.

 

So How do you accommodate users of varying heights?

Well the first step is to identify what a “tall” and a “short” user are. According to our handy dandy ergonomic bible “Human Dimension & Interior Space” the upper 5th percentile male is @6′ 1″ tall and the lower 5th percentile female is @4’11” tall (you might add 1″ to that for shoes). Wheelchair users will fall in the middle so as long as you do not conflict with other ADA wheelchair requirements such as setback or side versus front approach (see our previous blog post here) you should be ok by just designing for those upper 5th percentile male and lower 5th percentile female users.

Adding tilt adjustment will increase the range of users you can accommodate but more importantly tilt adjustment is almost universally understood and easily used. This means that if you add tilt, your users will not find the kiosk in a state they can’t use it (too tall or too short) and they will instinctually understand how to adjust it to suit them just by tilting the display. Another key advantage of a tilting display over a telescoping is ADA compliance. The display only requires one hand and under 5 pounds of force to tilt so it’s ADA compliant.

Ok so what does this mean to the iPad kiosk deployer?

You can rest easy in the knowledge that all lilitab kiosk products are designed such that very tall and very short people can use them comfortably and are fully compliant with all ADA requirements. The lilitab Pro line incorporates user tilt which will help users adjust for glare from overhead lights, something that can be a concern in certain retail settings. The Basic line offers a fixed neck but is still fully ADA compliant and ergonomically compatible with very tall and very short users, by design.

Questions? Shoot us an email at [email protected].

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EV Accessibility Regulations in UK (and Europe too?)

EV Accessibility UK and ETSI

EV Accessibility — BSI Standards Group

Here is a pdf of accessibility standards PAS 1899:2022

84 pages.

Enabling more accessible EV charge points

What’s happened and why?

Intending to provide an inclusive experience for people with accessibility needs, PAS 1899:2022 is a new standard giving designers, procurers and installers essential specifications on providing accessible public charge points for electric vehicles.

What does PAS 1899:2022 cover?

It covers the physical aspects of the environment surrounding fixed charge points (e.g. kerb height, ground type); the location, placement and spacing of charge points within the streetscape/public realm; the information, signals and indicators to be provided to users; and the factors to be taken into account in the design and specification of accessible charge points (e.g. height of charge point, cables and cable management systems, bollard spacing, colours used on screens, weight and force and ease of use of the equipment).

Why use PAS 1899:2022?

It aims to support building an inclusive EV charging infrastructure in the UK. As such it can help designers, procurers and installers to:

  • Anticipate and overcome restrictions and barriers that could prevent any user from making full and independent use of the charge point
  • Accelerate innovative practices
  • Improve the efficiency with which EV charge points are deployed
  • Build confidence in the accessibility and inclusivity of EV infrastructure
  • Strengthen the risk management of EV projects

Owners and operators can also use the PAS to assess the accessibility of their existing charge points.

Download PAS 1899:2022

 

Gee, what about Europe?

Many of the accessibility (and usability) issues such as the positioning of the charging points, the access around them, the heights of the various elements that the user interacts with will all fall under the scope of EN 17210:2021 on “Accessibility and usability of the built environment – Functional requirements” and the accompanying report that gives some of the actual dimensions that the EN lacks. EN 17210 defines the “built environment” quite broadly:
“external and internal environments and any element, component or fitting that is commissioned, designed, constructed and managed for use by people”. This standard has been published by CEN/CENELEC JTC 11.

EN 301 549 on “Accessibility requirements for ICT products and services” has clause 8.3 that applies to the physical design of “Stationary ICT” which is defined as “ICT that stands on the floor, or is mounted on a wall or other immovable structure, and is not intended to be moved by its user”. So, if an EV charging station was designed as a pedestal that is mounted on the ground or a box that is mounted on the wall, then the position of controls and screens on the pedestal or the box would be covered by clause 8.3, but where that box was mounted on the wall or whether the pedestal is stood on something would be covered by EN 17210. EN 301 549 has been developed by ETSI and published jointly by CEN CENELEC and ETSI.

Accessibility requirements relating to how the control software for the EV charging station interacts with the user (e.g. via (touch-)screens, buttons and audio) is covered by various clauses in EN 301 549.

Looking to the future, the European Commission has recently issued a mandate to the three European Standardisation Organisations (CEN CENELEC and ETSI) to revise the two harmonized European Standards above and new versions of them are in preparation for publication at the end of the summer 2025.

 

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imageHOLDERS Kiosks Gold Sponsor

imageHOLDERS kiosks hero

imageHOLDERS Kiosks Gold Sponsor

imageHOLDERS is very well-known in Europe and has opened offices and manufacturing capability in the U.S.  Elevating your customers’ digital experience with best-in-class kiosk solutions.

imageholders wall mount

Interesting imageholders wall mount – click for full size

imageHOLDERS design and build innovative business solutions, making technology more accessible.

Our interactive kiosks and device enclosures help companies drive revenue, improve efficiency and overcome sticking points in their user journey.

Our sleek and intuitive designs ensure the technology enables and empowers employees and consumers alike.

VIDEO

STANDARD KIOSK PRODUCTS — The Core Range includes the following five series:

H-Series

The H-Series stands for Halo-Series and is the cornerstone of our state-of-the-art product range, providing the complete modularity of tablet and screen enclosures. The H-Series is ideally suited for being used as a self-check-in, self-service POS, registration, endless aisle, and wayfinding kiosk.

K-Series

The K-Series is our classic floor-standing self-service kiosk, designed to encourage maximum interactions with the user. Stylish and welcoming, with ample space for your branding and device integrations, the K-Series is ideally suited to be used as a banking kiosk, key-drop services, and a check-in kiosk.

P-Series

The P-Series represents our Podium-Series and offers an aesthetically clean yet contemporary styling complementary to its environment. It accommodates various configurations and components while minimizing the overall footprint and optimizing user engagement. The P-Series incorporates our modular kiosk enclosure solution and offers a range of innovative check-in airport kiosks, visitor management kiosks, and more. The series has proven use cases in retail, airlines, leisure, and gambling.

S-Series

The S-Series is our wall-only digital kiosk solution. The series ranges in size from an 8″ tablet to a 10.5” table with the option of one additional component. It is ideal for being used as a visitor management kiosk, check-in kiosk and retail kiosk solution.

T-Series

The T-Series is a unique, multi-screen check-in kiosk solution integrating multiple screen terminals into a single-floor standing kiosk pedestal unit. It allows for multiple customer interactions while utilizing the space in the best configuration possible. This is an ideal kiosk for visitor management in places such as gyms, gambling, and a wide range of retail where there is a high volume of users and limited space.

All Core Range models are fully brandable and highly configurable to suit a wide range of components & peripheral devices. Each range series are robust, easy to maintain, future-proof, and lock securely for hidden cable management.

We design and build innovative, interactive kiosks to make technology more accessible for all types of customers in virtually every industry worldwide.

Contact us today to find the right solution for your needs!

imageHOLDERS innovation has been recognized around the world. Notably, we were recognized for international trade and awarded the Queen’s Award for Enterprise in 2021. We are proud of our service and product and honored for this to be consistently realized.

The Queens Award Logo

WINNERS OF

The Queen’s awards for enterprise: International Trade 2021

imageHOLDERS is one of the 205 organisations nationally to be recognised with a prestigious Queen’s Award for Enterprise. imageHOLDERS has been recognised for its excellence in international trade.

Some of imageHOLDERS Clients

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Quick Ship Kiosk Program by Olea Announced

Freestanding kiosk quick ship

Olea Kiosks Launches Quick Ship Program for Austin Model

LOS ANGELES, Calif., March 9, 2023 (SEND2PRESS NEWSWIRE) — Olea Kiosks®, the fastest growing provider of self-service kiosk solutions, has announced the launch of its new Quick Ship Program for its most popular model, the Austin kiosk. This program is designed to provide customers with a fast and efficient way to receive their most optimal kiosk, with a delivery time of just 4 weeks.

The Austin model is known for its sleek design and robust features, making it a popular choice for food and beverage, healthcare, hospitality, and retail including self-checkout. With this new Quick Ship Program, customers can now receive their kiosk much faster than before, allowing them to quickly configure and implement their self-service solutions and improve their operations.

“Our customers have been asking for a faster turnaround time, and we listened. With this program, we can now deliver our most modular kiosk in just 4 weeks,” said Frank Olea, CEO of Olea Kiosks. “The industry standard is eight to 12 weeks from receipt of PO, so we feel this is particularly helpful for seasonal businesses and hospitality where staffing is a chronic challenge,” Olea added.

Upon launch, the Quick Ship Program will include the Austin free-standing kiosk model, which includes various peripherals such as a 22-inch touch screen display, a high-performance computer, a receipt printer, barcode scanner, camera, card reader and payment device. The Austin desk-top model is expected to be added soon, along with other high-volume kiosk models.

Olea Kiosks is committed to providing the best self-service kiosk solutions on the market, and the launch of its Quick Ship Program is just one of the many ways the company is fulfilling that commitment. With this program, customers can expect faster delivery times to enable them to launch their self-service programs as quickly as possible.

You can learn more about Olea’s Quick Ship program here: https://www.olea.com/olea-kiosks-quick-ship-program/

About Olea Kiosks®, Inc.

Olea Kiosks® Inc., is a self-service kiosk solution provider for government, healthcare, hospitality, travel, and entertainment. Its technologically advanced, in-house manufacturing, design, and innovation have made it an industry leader. Headquartered in Los Angeles, California, customers include CLEAR, Compass Group, Kaiser Permanente, Dodger Stadium, AMC Movie Theater, The Habit Burger Grill, and Universal Studios Theme Parks.

More information: https://www.olea.com/.

MULTIMEDIA:

PHOTO link for media: https://www.Send2Press.com/300dpi/23-0309-s2p-austinkiosk-300dpi.jpg

Photo caption: Austin Freestanding Kiosk.

News Source: Olea Kiosks

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Predicting the future of kiosks – KMC & RedyRef

The first kiosk debuted at a university in the 1970s, before Windows was even created. Kiosks have had an interesting past, and with the onset of marijuana and telehealth kiosks, its future may prove equally interesting. Picture from Kiosk Industry website marijuana industry article.

Source: www.kioskmarketplace.com

Good short piece by KMC/Cooper with commentary from Ben Wheeler of RedyRef.  Calls out the marijuana Jane kiosk (not made by RedyRef).  Healthcare with its pharmacy vending and telemedicine. We are big fans of telehealth. Finally tablet kiosks (especially Windows tablets). Not sure that is going to happen but you never know.

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Airport Digital Displays and Digital Signage – DVLEDs

MSP DVLEDs Digital Displays

MSP Airport DVLEDs and Digital Displays Review

Editors Note: Huge round of thanks to the Metropolitan Airports Commission | Minneapolis-St. Paul International Airport for the generous permission in the use of images below.

MSP has been in the news multiple times for its technology. Future Travel Experience and Aviation Pros being the two most notable.  Worth noting that apparently the inspiration for airport management came from what the local baseball team, the Minnesota Twins did (consolidate display information systems). Sixteen-Nine did a nice writeup and names some names.

For the full article see AVIXA or Digital Signage Blog

Nice follow-up post on the medallions by Sixteen-Nine

Case study by LG — lg-cs-mspairport-122218-lr

Photos

Everybody loves photos and we have some good ones we can share (thanks to MAC).

 

Resources

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Kiosk Market Research 2023 – Self-Service Kiosks v17

square millenial hero

Self-Service Kiosk Market Research 2023-v16 Jan2023

Need Some Numbers?

There are many reports with many numbers and most of them are from research data firms trying to make a buck.  We have seen good reports, bad reports, and even done our own reports. Here is what the Kiosk Industry Group will say.

  • Kiosk industry number — U.S market for self-service kiosks is valued at $10.4 billion in 2022. It is projected the self-service kiosks market in the U.S. will grow at a CAGR of 15% to reach $16 billion by 2025. [Kiosk Industry Group 2022]
    • Definitions. Here are some.
    • ATMs do not count (bitcoin kiosks do count)
    • Supermarket checkout platforms do not count
    • Conventional vending does not count
    • Market dollars for enclosures (kiosks) and software are two different numbers that must be combined.
    • Retrofits and replacements are a big deal these days
    • Ditto for shipping, service, warranty
    • Figure 3,000,00 “kiosks”  operational a year and/or delivered
    • Projections Caveat –  India datamarts put out a ton of reports on whatever is trending on Google and then sell them for $2500 to $5000.  There are also financial research firms that are primarily funded by large companies with vested interests.
    • What about data mart numbers for digital signage?  See below but they are up to 37 Billion.

Restaurant Industry Statistics

  • Nice report is the POS Market Report for 2022 which lists many “application providers”
  • Knowing the ecosystem of payment devices with people UCP Inc. and Datacap is highly recommended
  • $799 billion: Restaurant industry sales in 2021, down $65 billion from 2019’s pre-pandemic levels
  • 14.5 million: Restaurant industry employees at the end of 2021, down 1 million from pre-pandemic levels
  • 90,000: Restaurant locations temporarily or permanently closed because of the pandemic
  • 9 in 10 restaurants have fewer than 50 employees
  • 7 in 10 restaurants are single-unit operations
  • 8 in 10 restaurant owners started their industry careers in entry-level positions
  • 9 in 10 restaurant managers started in entry-level positions
  • Restaurants employ more minority managers than any other industry
  • 41% of restaurant firms are owned by minorities – compared to 30% of businesses in the overall private sector.
  • The waitstaff at full-service restaurants earns a median of $27.00 an hour, with the highest-paid group making $41.50 an hour and the lowest, $19.00 an hour.
  • Our data is from the National Restaurant Association 2023 along with Nations Restaurant News. They keep each other fairly honest.

Our Predictions

Bingo Card Predictions

Click for full size Bingo Card Predictions

2023

  • The workforce shortage will continue and that will drive self-service options for customers.
  • And even more so this year for employees and robotics are gaining traction.
  • Face-enabled contactless transactions will easily triple
  • The main media will always focus on high-value/high-click targets such as Walmart, Aldi, Krogers and Mcdonald’s
  • New technology will become more widely available-to and deployed in small and medium and medium business. Cloud services help aggregate those offerings and become a viable distribution channel.

This post is continually updated..

Restaurant Kiosks, Self-Order Kiosks and McDonalds Kiosks – March 10, 2022 Viewpoint

McDOnalds Kiosks

Worldwide kiosks by region

There is always interest in metrics for restaurants and self-order despite being a somewhat saturated market at the top end (McDonalds, KFC, etc) and historically a low profit margin for kiosk manufacturers.  The only advantage is having manufactured for Walmart is being totally prepared for manufacturing for McDonalds 🙂

It starts in North America and the number of restaurants McDonald’s has. And then Yum, and then another 400 or so.  It gets problematic when you consider All In Ones (AIOs) or even ala carte ad hoc customer order systems such as Costco.  Perhaps kiosks in function, but not in composition.

The chart to the right is a quick estimation based on a series of excel sheets drawn from corporate sites, NRN, NRF and others.  Year over Year growth trends.

With a region like Asia, what about China? YUM is huge there. Just look at restaurants domestic and international.

US International
KFC 3943 21000
Pizza Hut 6561 11000
Taco Bell 6799 628
Habit 278 9

Kiosk Market Data

  • TechNavio – $8B in 2027. CAGR = 12.6% — Looks like usual internet scrape/reformat. 20 companies profiled including Zivelo who went out of business 5 years ago. Some lockers and micromarket companies.  Out of 10 stars we give it 3 stars.  —  Link
  • The global digital signage market size is expected to grow from USD 20.40 billion in 2021 to USD 36.89 billion by 2028; it is estimated to record a CAGR of 8.8% from 2022 to 2028. From Yahoo
  • The digital wayfinding solutions market is projected to reach US$ 665.0 million by 2028 from US$ 234.6 million in 2021; it is expected to grow at a CAGR of 16.0% from 2021 to 2028. The key companies operating in the digital wayfinding solutions market and profiled in the report include 22 Miles, Inc.; Acquire Digital; Click Grafix; ConnectedSign; Gozio Inc.; Jarma Technologies LLC; LamasaTech Ltd; Ping HD; TrouDigital; Visix, Inc.; Xtreme Media Pvt. Ltd.; Everbridge Inc.; and Digital Wayfinding Solution (Advertise Me Pty Ltd). ReportLinker — Moreover, 22Miles offers 3D interactive navigation for touchscreens, video walls, and mobile devices, along with intelligent routing, for any audience or setting. Thus, the popularity of interactive wayfinding software is expected to drive the demand for digital wayfinding solutions market during the forecast period.
  • Rankings of the Top 50 food and grocery retailers and wholesalers in the U.S. and Canada, including supermarkets, mass merchandisers, dollar stores, convenience stores and drugstores. Sales figures are based on reports from public retail companies and, in cases of privately owned companies, IGD estimates. Amazon almost as large as Kroger and Costco combined. +43% change (8% typical)
  • Digital Delivery Report 2022 — Order & Delivery report examines industry trends across the digital ordering landscape, from multiunit brands to independent restaurants
    and c-stores. The primary areas of focus are sales, guest experience, fulfillment method, and guest retention. — Paytronix Order And Delivery Report 2022-compressed
  • Forbes — In 2019 survey, 65% of customers said they would be more willing to visit a restaurant if self-service kiosks were available.
  • Benefits — When they can enter their own order specifications and send them directly to the kitchen, accuracy and speed of service are increased, resulting in higher customer satisfaction. Furthermore, they are likely to spend more: ticket sizes, on average, are 12%-20% higher when ordering from a self-service kiosk rather than a cashier, and some restaurants report increases as high as 30%. Forbes and Modern Restaurant Management
  • Staffing —  Kiosks may also be crucial to filling gaps created by the labor shortage. According to an April 2021 survey by the National Restaurant Association, 84% of operators said their staffing was lower than required.
  • 66% of consumers prefer self-service over interacting with an employee because it is faster and less stressful. [Palmer Retail]
  • Payment Options: 29% of consumers prefer contactless payments such as mobile wallets, contactless payment kiosks, and QR code payments.
  • “According to a recent study on checkout lines, 69 percent of shoppers said long lines were the most irritating part of shopping,” Rob Meiner with Peerless-AV said. “That beat out high prices (66 percent) and inventory being out of stock (65 percent). Eighty-four percent of those customers said watching digital displays helped them pass the time while they waited.
  • IHL Growth Numbers 2021
    kiosk market research 2019 numbers

    kiosk market research 2019 numbers

    • Self-Checkout 178%
    • Consumer Mobile Checkout 300%
    • Contactless Payment 190%
    • Electronic Shelf Labels 600%
    • Dark Stores 900%
  • Before listing out market reports, bear in mind that most of the reports will include supermarket and even ATM segments (e.g. NCR or Diebold Nixdorf). NCR is $40B company and does hybrid checkout “kiosks” for Walmart.  The Kiosk Association report filtered out double-counting and non-relevant units.
  • Data Mart Market Reports (Pick your poison)
    • Poised to grow by $ 3.33 bn during 2022-2026 progressing at a CAGR of 6.05% during the forecast period. April 22 — Report Linker and ResearchandMarkets
    • 10.397B in 2026 – Research and Markets Self-Service Ticket Machines  (they resell reports from market data report generators – this one has some very unusual companies listed. Feb 2022. Usual non-relevant names and minor producers.
    • 7.9% CAGR – Research & Markets Interactive Display Market – October 2021
    • 52.74M USD by 2030, registering a CAGR of 7.1% over the forecast period. ReportLinker
    • 12.1B interactive kiosk sales KMC 2022 Census (11.9 in 2019). There was no quoted source for those numbers. – did not include ATMs or refreshment vending machines [based on 300 questionnaires to readers]
    • 4.6B in 2026 – U.S. market for self-service kiosks should grow from $2.4 billion in 2021 to $4.6 billion by 2026 with a compound annual growth rate (CAGR) of 13.6% for the period of 2021-2026. This is 2022 report by BCC Research
    • 8.9B in 2017 – Frost & Sullivan
    • 10.3B in 2022 – Frost & Sullivan
    • 2.8B in 2022 and 4.4B by 2025 — SS KMA report
    • 8.9B Revenue – Frost — The self-service kiosks market had a revenue of $8,916.8 million and registered total shipments of 2,277,523 units in 2017.
    • 36B by 2027 – Global Interactive Kiosk Market to reach USD 35.9 billion by 2027. Global Interactive Kiosk Market is valued approximately at USD 25.0 billion in 2019 and is anticipated to grow with a CAGR of more than 4.6% over the forecast period 2020-2027. [MarketStudyReport]
    • 32B by 2027 – The global interactive kiosk market size was valued at $14.76 billion in 2018, and is projected to reach $32.51 billion by 2027, growing at a CAGR of 9.1% from 2020 to 2027.  [Allied]
    • 22B by 2021 – The global kiosk market is projected to grow from $22.69 billion in 2021 to $51.05 billion in 2028 at a CAGR of 12.3% in forecast period [2021-2028] [Fortune]
    • 21B by 2027 – The self-service kiosk market is US $11,319 million in 2019 and it is projected to reach US $21,415.4 million by 2027. [ResearchAndMarkets]
    • 36B by 2026 – The global Self Service Kiosk Market is estimated to surpass $35.8 billion mark by 2026 growing at an estimated CAGR of more than 6.4% [IndustryArc]
    • 26B by 2020 – The global interactive kiosk market size was valued at USD 26.63 billion in 2020 and is expected to expand at a compound annual growth rate (CAGR) of 6.9% from 2021 to 2028. [Grandview]
    • 21B by 2027 – Self-Service Kiosk Market Growth Sturdy at 8.6% CAGR to Outstrip $21B by 2027 [Insight Partners]
    • 45B by 2028 — The global interactive kiosk market size is expected to reach USD 45.32 billion by 2028. It is expected to expand at a CAGR of 6.9% from 2021 to 2028. [Report Linked]
    • CredibleMarkets August 2021 — typical “not credible” report listing out usual internet suspects
    • 28 Billion by 2022 — The global self-service kiosk market is estimated to value USD 28 Bn in 2022 and reach USD 79.5 Bn by 2032. The projected CAGR of the market is 11% during the forecast period from 2022 to 2032.
  • KMA industry report — U.S market for self-service kiosks was valued at $2.6 billion in 2019. It is projected the self-service kiosks market in the U.S. will grow at a CAGR of 16.1% to reach $4.4 billion by 2025. [Kiosk Association 2019]
  • Here is story on Chick-Fil-A and virtual order takers in the drive thru (TikTok video) — link
  • Canadian organizations are taking a broad, strategic view of their kiosk investments, saying the number one business driver is to support their digital transformation, with 77% saying  the technology will be important or very important in the next five years. [CDN

Kiosk Related Data

  • Square
    • 73% of restaurants say they are experiencing a labor shortage.
    • Restaurants say that an average of 21% of positions are unfilled.
    • In 2021 36% of restaurants upgraded business technology this past year.
    • 62% of restaurants say that automation would fill critical gaps in managing orders placed online, at the restaurant, and via delivery apps.
    • Restaurants that offer online ordering say that an average of 34% of their revenue currently comes from those channels.
    • 49% of restaurants say that they plan to offer first-party delivery, while 62% say that they plan to offer third-party delivery.
    • Restaurants are able to turn tables faster, and recent Square data show that businesses average a 35% increase in sales within the first 30 days after they  implement self-serve ordering with QR codes.
    • 79% of customers say that they’d prefer to order via online kiosks rather than directly through staff — and not just for fast food.
    • 45% of customers prefer it for casual dining
    • 21% prefer it for fine dining.
    • Payment Options: 29% of consumers prefer contactless payments such as mobile wallets, contactless payment kiosks, and QR code payments.

Signage related data

  • Square
    • 78% of customers say that there are benefits to digital menus.
    • 11% of customers would avoid a restaurant with no digital menus.
    • 45% of restaurants say that they plan to offer QR code menus even after COVID subsides.
    • Digital menus help communicate fluctuating prices and lessen the workload of printing new menus constantly. And 77% of customers say that they would understand if their favorite local restaurants raised prices.

Ordering Payment related data

  • Kiosks can accept a variety of payments, and customers gain peace of mind because their credit or debit card never leaves their possession. Kiosks can also efficiently accommodate tasks such as splitting the bill (and in a 2015 survey, 75% of customers rated the ability to split the bill as their most desired self-payment feature).
    Which Payment Options Offered?

    Which Payment Options Offered?

     

  • 94% of restaurants surveyed say that they currently offer contactless payment options.
    • Which of the following payment options do you currently offer?
    • Mobile wallet apps like apple pay or cash app 76%
    • Pay-at-the-table devices 52%
    • Qr code payments 50%
    • Contactless payment kiosks 42%
    • Other 6%
    • None of these 6%
  • Additionally, 52% of restaurants surveyed say that they plan to offer tableside payment options.
  • 43% of millennial and Gen Z diners prefer contactless payment methods.
  • 29% of consumers prefer contactless payments such as mobile wallets, contactless payment kiosks, and QR code payments.
  • 18% of customers say they are interested in shopping via text or chat; among Gen Z consumers, that number jumps to 25%.
  • According to the 2021 Findings from the Diary of Consumer Payment Choice, cash use in the U.S. accounted for only 19 percent of all payments in 2020, 7 percent less than in 2019.
  • Among customers, 20% are interested in window shopping with QR codes for purchases; among Millennials, that number jumps to 27%.
  • POS data infographic by Datacap Systems is recommended for context
  • According to a 2021 Fundera by NerdWallet study, 80% of consumers prefer to pay with a card.

Retail Data

Retail Services Currently Offered

Retail Services Currently Offered

  • 32% of retailers say that not knowing enough about technology options/ platforms keeps them from selling goods through newer online or social channels.
  • 28% of retailers say they have seen customers purchasing gift cards over the past year.
  • Retailers using eCommerce report that an average of 58% of their revenue currently comes from online sales.
  • 84% of customers say measures put in place to make shopping a more contactless experience have made shopping more enjoyable.
  • 18% of customers say they are interested in shopping via text or chat; among Gen Z consumers, that number jumps to 25%.
  • Among retailers who sell online, 74% say they sell on a social channel.
    • Facebook 59%
    • Instagram 34%
    • Twitter 28%
    • TikTok 18%
  • December 2021 — TikTok overtakes Google for 2021 Traffic Ratings [link]
  • Among customers, 20% are interested in window shopping with QR codes for purchases; among Millennials, that number jumps to 27%.
  • McKinsey – In total, self-checkout solutions in the Retail Environments setting could generate $430 billion to $520 billion in economic value in 2030, with more
    than 80 percent of the value coming from cost reductions in the store and 20 percent from increased consumer surplus for shoppers, primarily from spending less time shopping. Adoption of self-checkout use cases is expected to increase from a relatively low 15 to 35 percent of organized retail today to 80 to 90 percent in 2030.
  • McKinsey – Retailers report that self-checkout is the fastest growing application of the IoT. Over the next two years, adoption by large retail chains of self-heckout
    systems could exceed 50 percent.
  • US Retail has added more sales in 2021 than the entire retail economy for India. The growth…in 2021 through 11 months is $831b USD….for 2020, the entire retail economy for nearly 1.4b people was $814b USD for the year! The growth for November alone?…$91.1b USD…. That’s the total revenue for 2020 for Lowe’s…and just short of Target’s 2020 revenues just north of $93b. [IHL]
  • Total retail growth year to year is 18.2%…that’s a $5.5 trillion market growing at 18.2% for the year.  And for the month…20.3%.  Even taking out C-stores and Gas Stations… the growth was 16.5%.  The growth last month?…16.1%…so the growth is accelerating, not slowing. [IHL]
  • Add to this that Gift Cards are up 414% for the holiday season and consumers generally spend 25% more than their gift card value when redeemed thus extending the holiday season. [IHL]
Four tips for SMS marketing

Four tips for SMS marketing

Telehealth Data

  • The number of Medicare fee-for-service (FFS) beneficiary telehealth visits increased 63-fold in 2020, from approximately 840,000 in 2019 to nearly 52.7 million in 2020. [HHS]
  • Visits to behavioral health specialists showed the largest increase in telehealth in 2020. Telehealth comprised a third of total visits to behavioral health specialists. [HHS]

Hospitality

Highlights from 2022 Lodging Technology Study include:

  • 74% of hotels either offer or plan to offer contactless payment
  • 45% plan to add, upgrade, or switch vendors for revenue management (RMS)
  • 36% plan to add, upgrade, or switch vendors for a chatbot solution
  • 30% of IT budgets are allocated for rolling out and implementing new solutions

Restaurant Market Trend Data

From Chain Store Age 1/4/2022 — According to the survey, restaurant operators’ early investment in delivery and mobile ordering has paid off, with 71% relying on delivery for 11% or more of sales and 33% relying on delivery for more than 20% of sales. Sixty-five percent of respondents rely on mobile ordering for 11% or more of sales, and 25% rely on mobile ordering for more than 20% of sales.

To keep up with changing consumer preferences, operators noted that their top areas of investment in 2022 include mobile ordering (54%); delivery services (47%); technology such as new POS digital signage or other in-store tech (45%); and alternative payment methods (37%).

In addition to technological investments, operators are also altering their physical restaurant locations to cater to delivery. While only 15% plan to reduce the number or size of their franchise locations, operators are making other adjustments to their real estate. These include

  • 55% plan to add more space for pick-up;
  • 45% plan to provide additional drive-thru locations; and
  • 43% plan to add an outdoor on-site dining space.

Despite the challenges the restaurant industry has faced since the start of the pandemic, operators have learned to pivot and as a result, 81% of respondents feel optimistic about the future. More than half even feel very optimistic and 47% believe their revenue will increase significantly. This optimism and operators’ planned investment lead to strong credit needs. In fact, 61% of respondents plan to apply for a loan or line of credit within the next year.

This study was conducted among a representative group of 251 restaurant franchise owners and operators across the United States from November 10-22, 2021. The survey was hosted by global research company Engine Insights.

More Data

  • Among customers, 23% are interested in virtual reality that allows people to experience products in a virtual shop; among Millennials, that number jumps to 33%.
  • 21% are interested in live stream shopping where a host demonstrates a product in a live online video; among Millennials, that number jumps to 35%.
  • Strategy Analytics estimates that the sale of personal service robots will grow about 30 percent year over year, rising from 39 million units in 2020 to 146 million units in 2025.
  • Livestreaming – Interest in this emerging retail channel is highest among global consumers between the ages of 21 and 34, peaking with the 30–34 age group with 46% having used this medium to make a purchase. As a nation, China is leading with 63% having made a purchase in the last month. Source: Euromonitor International Voice of Consumer: Digital Survey, fielded in March 2021 according to the Voice of the Consumer:Digital Survey.

References:

  • The Square Consumer Survey was conducted by Wakefield Research among 1,000 nationally representative U.S. adults ages 18+, between October 6th and October 17th, 2021, using an email invitation and an online survey. The data was weighted to ensure reliable and accurate representation of the U.S. adult population, ages 18+. The Square Retail Survey was conducted by Wakefield Research among 500 U.S. retail owners and managers, between October 6th and October 17th, 2021, using an email invitation and an online survey.
  • Forrester Research — Before we get into 2022, how accurate were we in 2021 predictions? [link]
  • Who Got It Right in 2021 — A look back
  • 2021 HHS medicare-telehealth-report
  • IHL Retail Numbers December 2021
  • Datacap Infographic
  • TouchDynamic Article

Related Kiosk Market Research Posts

For more information contact [email protected] or call 720-324-1837

 

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Healthcare Kiosk – Olea Expands Epic Welcome Kiosk Solutions

Patient Check-In Kiosk and Epic Welcome Kiosk Olea Kiosks May 2021

Kaiser Patient Check-in Epic Kaiser Check-In Kiosk Epic Welcome Kiosk

Click for full size — Kaiser Patient Check-in Epic original model.

Kaiser Check-In Kiosk Epic Welcome Kiosk

Click for full size Kaiser Check-In Kiosk

Editors Note: Olea Kiosks takes a major step towards expanding the healthcare patient check-in kiosk and Patient Registration kiosk market along with Telehealth and Telecare by adding James Walker to their sales team.  Walker is an expert in Epic Welcome kiosk which dovetails perfectly with Olea Kiosks’ unparalleled engineering. Olea Kiosks is the major provider for Kaiser Permanente which is a primary baseline for Epic Welcome Kiosks and accessibility. Johns Hopkins, Cedars Sinai and Novant to list some others.

August 2021 Latest Enhanced Design Available! — New product! ADA height adjustable base for our Austin series kiosks. This moves 12” at the push of a button and includes an optional printer. Aimed at Healthchare for full ADA height compliance of ALL of the hardware in the kiosk. This base can be used in other setting like ticketing or QSR. We’ve also upgraded the Austin with an automated UV-C sanitizing light system. This is a true industrial grade bulb not LED’s that others are using.

Olea Kiosks®, Inc. Adds Industry Veteran James Walker to Sales Team

LOS ANGELES, Calif., May 12, 2021 (SEND2PRESS NEWSWIRE) — Olea Kiosks®, Inc., a visionary provider of innovative self-service kiosk solutions, today announced the growth of its sales team by adding veteran healthcare sales executive James Walker.

James joins Olea following ten years of self-service kiosk experience in the healthcare check-in space, most recently as channel director. With a comprehensive background combining sales and marketing, operations, and process improvement, he brings a broader perspective to the needs of his clients. Walker joins Olea as the company continues to grow its presence in healthcare as the industry expands its digital transformation.

Olea Kiosks James Walker

Click for full size — Olea Kiosks James Walker

“Having spent a good deal of time working through patient check-in, I’m excited about the opportunity to improve the entire patient experience and looking for opportunities to remove points of friction across the patient journey,” said Walker. “I see the difference self-service technology has made, and with the addition of telehealth and telemedicine applications, access to healthcare will become so much easier for people experiencing healthcare challenges,” he added.

“2021 is a year bringing much change to Olea Kiosks, and that continues with our growth and expansion in select verticals. James will be a real asset to our team with his extensive experience as we grow our presence across healthcare self-service solutions,” CEO Frank Olea explained.

In addition to almost doubling its manufacturing space earlier this year, Olea Kiosks®, Inc. has also strengthened its leadership team, added other additional sales resources, and expanded its customer experience team.

About Olea Kiosks®, Inc.

Olea Kiosks, Inc. is a self-service kiosk solution provider for the attractions and entertainment, healthcare and hospitality industries. Its technologically advanced, in-house manufacturing, design, and innovation have made it an industry leader. Headquartered in Los Angeles, California, customers include Cedars-Sinai, Kaiser Permanente, Tenet, The Habit Burger Grill, The Empire State Building, Universal Studios, Scientific Games, and Subway.

More News From Olea Kiosks

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Kiosk Remote Control – touchless operation using smartphone

kiosk remote control

Press release from Sitekiosk May 2022 – for more information you can email [email protected]

Smart Kiosk Remote Control

Touchless operation of kiosk or presentation devices – Available in combination with SiteKiosk Windows and SiteKiosk Cloud or Server

The way people use terminals in public spaces is changing to comply with new hygiene guidelines. The new Smart Kiosk Control feature offers an alternative input for terminals by enabling touchless operation using your own smartphone. Smart Kiosk Control is also a great choice for hosting presentations or to increase accessibility of the terminal.

 

Functionality of the remote control for terminals

Smart Kiosk Remote

Click for full size Smart Kiosk Remote

Your smartphone works as a remote on the terminal similar to the way a touchpad moves a mouse pointer. Left and right mouse clicks are triggered via on-screen buttons on the mobile device. Your device can also be used to enter text and numbers. Alternatively, separate remote-control interfaces can be generated for your own SiteKiosk or CMS applications (formerly SiteCaster).

Technical Implementation

After scanning a QR code, a website opens on the devices that provide the kiosk controls. Communication takes place via websocket connection between the mobile device and a public server (e.g. SiteRemote) with internal tunneling to the terminal. In custom projects, the communication channel between kiosk and smartphone can be used for any purpose and also employ a custom interface.

More Information

Related Posts

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NRF Big Show Preview – National Retail Federation 2020

NRF 2023 Kiosk

NRF 2020 Kiosk Self-Service Update

NRF2020 National Retail Federation Member Logo

KMA is a member of the National Retail Federation

NRF is the largest retail exposition in the world and we will be there. KMA will be in booth 1703. We’ll represent over 50 companies from across the world.

Standards & Regulations Opportunity

ADA and Accessibility

You can participate for free in our ADA and Accessibility Working Group. See the KMA About page for current participants.

EMV Credit Card Committee

We also invite you to participate in our just forming EMV Credit Card committee. Simply stop by the booth and have your badge scanned (or send an email to [email protected]).

In the KMA booth

Sponsors participating in the 2020 booth include Olea Kiosks, KioWare, Pyramid, Frank Mayer and Associates, Inc., and Vispero.  Available for meetings are key people from Olea, KioWare, Pyramid, Frank Mayer, and Vispero. Send an email to [email protected] to schedule a time or stop by 1703.

Attendees present at the show include: Frank Olea CEO of Olea Kiosks, Jim Kruper CEO of KioWare, Josef Schneider and Frieder Hansen (CEO) of Pyramid, Randy Amundson (KMA ADA Chairperson) and David Anzia, SVP of Sales at Frank Mayer and Associates, Inc. Matt Ater CEO of Vispero and Laura Miller Anthony Palchek of Zebra and representatives for Verifone.  Additionally at the show, around the corner from our booth will be Peter Jarvis Managing Director of Storm Interface and our new ADA and Accessibility Co-Chairperson.

For inquiries and meeting times, please contact [email protected]  or stop by# 1703.

The KMA booth will have two kiosks in it both oriented for QSR and both with integrated accessibility.

One will be a tablet kiosk by Frank Mayer and Associates, Inc.  See additional details — Floor Standing Tablet Kiosk Spec Sheet.  Integrated with a Storm Audio Nav device for ADA accessibility, Ingenico IUC285  and  running ADUSA, Inc’s Qi™ software showcasing software for  NYC-based Kung Fu Tea / TKK Chicken.

Pyramid will have the PE-4000 with QSR Self-Ordering. It comes equipped with accessibility devices and is running KioWare KioPay application with JAWS Kiosk Windows software from Vispero.

Pyramid-PE4000-V02 (1) from Kiosk Manufacturer Association on Vimeo.

Here are locations for seeing and meeting with KMA members.

Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.

More Member Information Links and News

 

https://kioskindustry.org/jaws-kiosk/

Jaws Kiosk – Vispero Storm Collaborate on Accessible Kiosk Solution

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NASA Ticketing Kiosks Video – Double Screen – In the Wild

NASA Ticket Kiosk

NASA Ticketing Kiosks Video – Double Vision Screen Terminal

Wow. Been a long long time since we’ve seen stacked double screens in a ticketing kiosk. Usually, it’s an overhead attractor but this is a new design iteration that makes the old overhead attractor iteration look rudimentary. Worth noting too that the top screen is independently controlled via BrightSign.

Overhead attractors running digital signage “attract loops” as they are called have been around forever.  You can see if before and after that originally the ticket stalls had the quintessential tacked-on overhead “nude” display.  Didn’t exactly exude super technology that takes you to the moon and beyond.  Negative branding in fact.  Communicating upscale is always better than communicating very cheap.

You may remember that phase of ATM Toppers where that industry adopted the overhead digital sign tactic. Pretty tough sell with an ATM since its intrinsic value was always just getting cash. 

One problem with promotional supplemental digital signage is in a case like this with fixed admission tickets, there really is no opportunity to upsell or modify the order.  In fixed ticketing, the objective is to sell more tickets, faster and more efficiently. The buzz phrase is line busting the queue.  Maybe in an entertainment venue where proximity and upsell came into play…

Here in this case, the upper screen can prep or pre-instruct the user to have their payment method ready to use and payment methods accepted. By the time they make their way to head of the line and get to the actual ticketing screen, they can then conduct a faster and less error-prone transaction.

Everybody is happy.

My guess is too these units don’t accept cash and that part of the upper prep scheme content is the phrase “E-Payment via CC or E-Wallet Only”.

frank olea kiosks

frank olea kiosks

Commentary by Frank Olea on LinkedIn

Kennedy Space Center Visitor Complex chose us to custom design and supply ticketing kiosks. The design we came up with is inspired by the command consoles of the newer generation rockets. The kiosks literally slip right into the old ticket windows. Not a single screw is used to lock the kiosks into the window frame. In fact, you could remove the kiosk and replace the glass in under an hour. I’ll post more details at a later date.

For more information send email to [email protected] or [email protected]

 

Anatomy of an Refit – Before and After

Pretty cool to see before and after.  Click the image for full size and impact.

Click for full size ticketing kiosk installation

Click for full size ticketing kiosk installation

 

For extra credit you can guess what the intermediary hatch doors are used for. Options include:

  1. Sneak preview of attractions
  2. Coupon good for 15% off
  3. Tether rope to make sure you don’t float off into space
  4. Point the way to uncooperative relatives
  5. decorative facade for concrete

For more information send email to [email protected]

Resources

More Posts

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Spendgo Signs Enterprise Loyalty Account

See on Scoop.it – Kiosk & Kiosks

San Francisco, CA  (RestaurantNews.com)  Spendgo, the digital loyalty startup, today announced a national enterprise account partnership with Dickey’s Barbecue Restaurants, Inc. to scale its loyalty

 

Craig Allen Keefner‘s insight:

The fully branded program will feature custom images of the franchise’s most popular barbecue menu items on a Spendgo touch screen placed at each point of sale register. Customers, who input their phone numbers on the interactive display, will immediately start earning rewards and personalized offers. A separate kiosk tablet station will be set up in each store incentivizing customers who complete an online profile with bonus points.

See on www.restaurantnews.com

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State newspaper association dedicates hall of fame kiosk

 

State newspaper association dedicates hall of fame kiosk
Bismarck Tribune
The association honored the two living members of the hall of fame, Bill Marcil and Sen. John Andrist, R-Crosby, during the dedication.

See on bismarcktribune.com

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Arbor Australia stranded nail design kiosks

 

Arbor Australia is looking for a business partner to roll out automated nail art kiosks after it was left holding the rights because its original client went out of business.

 

Craig Keefner‘s insight:

Of the 30, only 8 delivered – 6 to the US one to UK and one to Australia. The remaining 22 were intended for Queensland, where Glamour Nail was based.

 

Numerous internet threads with retailers claiming they paid tens of thousands of dollars to Glamour Nail for kiosks never delivered.

See on www.brw.com.au

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The self-service kiosk industry grows up

See on Scoop.it – Kiosk & Kiosks

The kiosk industry has matured and increasingly is focusing on specific niches rather than a one-size-fits-all approach, industry insiders say.

 

Craig Allen Keefner‘s insight:

Optimism on where the self-service kiosk industry is these days. Commentators include Ron Bowers of Frank Mayer talking about 4200 SoloHealth units and Frank Olea of Olea with custom kiosk production driving his company to double revenue this year.

See on www.kioskmarketplace.com

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Using our New Checkout Kiosks

Checkoput KIosks

The library will be closed May 1-5 and will reopen May 6 with an awesome, new way to check out. What does that mean for you? Shorter, or even eliminated, wai…

 

Craig Keefner‘s insight:

Video of checkout via Bibliotheca Library kiosks. Kiosk design by Bibiliotheca and manufactured by KIS (used to be anyway…)

See on www.youtube.com

Post Views: 11

West Shore Medical Center providers add self check-in kiosks

MANISTEE — Patients seeing West Shore Medical Center employed health care providers in Manistee have a convenient new option for checking in when they arrive for their appointments. West Shore has installed self check-in kiosks in the lobby of the primary care office, located at 1400 E. Parkdale Ave., and on the first level of …

See on news.pioneergroup.com

Post Views: 13

YVR upgrades airport kiosks with Cross Match biometrics

Airport KIosks

The Vancouver Airport Authority has announced an upgrade to its BorderXpress kiosks, with new biometric technology from Cross March that enables international

 

Craig Keefner‘s insight:

Interesting too is the purchase of Digital Persona by Cross Match which consolidates a large range of biometrics

See on www.biometricupdate.com

Post Views: 11

EV Charging Credit Card Terminal

Credit Card Reader EV

EV Credit Card Payment System

ALPHARETTA, GEORGIA, UNITED STATES, March 1, 2023 /EINPresswire.com/ — Launching in Q2, Charge to Charge is the first-of-its-kind payment system designed to address new rules regarding credit card payment acceptance and regulations concerning displaying charging session data in real-time. EV charging manufacturers and consumers can now enjoy the benefits of a turnkey EV charging POS software solution with an online station management portal and digital signage capabilities.

With huge investments being made in EV charging infrastructure in the US and Canada, it was clear that station manufacturers and operators needed a powerful self-contained POS and EMV contact and contactless payment system to ensure local compliance, increase their speed to market, and provide them with the reporting and management tools they need to run a successful EV charging business.

Charge to Charge is easy to install and runs directly on the outdoor-rated payment device, reducing costs and potential failure points. The EMV-certified solution accepts contact and contactless payment cards and popular digital wallets such as ApplePay and Google Pay. The Charge to Charge application is easily integrated into smart charging modules, and APIs are available for third-party app integration. Station operators can use the idle screen digital advertising capability in the management portal to schedule and update ads whenever they want.

Charge to Charge is brought to you by self-service payment industry experts with over 30 years of combined experience. We support you and help you run a successful EV charging business.

For more information, please contact us at [email protected].

Sarah Adams
ISVPay
+1 936-588-9209
[email protected]

Resources

Post Views: 42

Frozen yogurt shop uses technology to stand out

See on Scoop.it – Kiosk & Kiosks

Craig Allen Keefner‘s insight:

Put your yogurt creation on Instagram, and get nutrition info if you want, all from iPad/Tablet

See on citizensvoice.com

About Kiosk Kiosks

Kiosk KIosks - All Things Kiosk!

Kiosk Kiosks – All Things Kiosk!

Kiosk Industry is the news engine for the Kiosk Manufacturer Association or KMA which is a global organization focused on better self-service for customers and employees through kiosks and interactive displays. The Kiosk Manufacturer Association leads the efforts to optimize self-service engagements and outcomes using information technology such as kiosks.

The Kiosk Industry Group is the professional news and marketing website for the kiosk and self-service industry. Those companies fund us for the benefit of developers, resources and client companies interested in self-service, kiosks, thin or internet terminals and POS systems. News about the industry and by the industry that is relevant to companies looking to utilize self-service and companies that assist in making just that (hardware, software and application).

The Kiosk Industry Group is which is part of the larger “The Industry Group” which covers not only kiosks, but solutions for digital signage, menu boards, patient check-in, retail automation, thin clients and smart city to name some.

Post Views: 13

Kiosk Payment Solution Matchmaker Released

UCP Unattended Kiosk Payments

Find Your Kiosk Payment Solution

Looking for a complete solution? Just answer a few simple questions about your kiosk project and experts quickly explain your payment integration options.

New tool for finding payment solutions released by UCP Inc. Whether you want to operate a kiosk, or you are selling a solution to owner/operators, the right payment solution is extremely important. This tool guides you toward making the best possible choice.

Factors

  • What is the use case? Examples:
    • Self order kiosk for restaurant
    • ticketing kiosk for outdoor venue
  • Which operating system?
    • Typically Windows
    • Android
    • Linux
    • Apple
    • Chrome Flex
    • Raspberry Pi
  • Will you own and operate the kiosk?
  • Or are you selling kiosk solutions to owner/operators?
  • Where will the kiosks be physically located
    • Indoors
    • Outdoors
    • Sheltered
    • Next to the ocean?
    • Wherever
  • Do you have a preferred processing platform or “merchant provider”
    • For merchant service provider the potential answer can be so many things. You might answer Fiserv, TSYS, Global Payments, Heartland, Chase, Worldpay etc. Basically all the usual suspects.
    • However, all of those processors have ISOs (Independent Sales Organizations) which could be Wells Fargo or Bank of America for example which are both Fiserv ISOs.
    • You might also say something like Priority Payments, which is an ISO of both Fiserv and TSYS. Or Payroc, which is also an ISO of FirstData and TSYS.
    • You could say they get their merchant services currently through Bank of Nevada or some credit union for example, in which case UCP would need to look at the bank’s website to ascertain what processor(s) they are aligned with.
  • Is the application you are deployed native to the kiosk or is it cloud-based application
    • The options for a cloud-based app are different than a local application.
  • Any other details that you can provide.

Visit the Solution Matchmaker

About UCP Inc

Unattended Card Payments Inc. (UCP) is based in Las Vegas, Nevada. We specialize in selling EMV-compliant card payment terminals and pre-certified software for use in the North American region.

​After huge growth in the UK & European markets with our sister company Hemisphere West Europe Ltd, the decision was made to expand into the North American market and offer our signature brand of unbiased and honest advice to a marketplace only just beginning to adopt EMV technology.

What does UCP do?

  • Unattended Card Payments (UCP) operates a PCI PIN and P2PE validated key injection facility. This means that we safeguard and inject the bank’s encryption keys into card payment devices. Simply put, we are a value-added distributor for top tier terminal manufacturers like Ingenico, Verifone, ID Tech, PAX and others.

  • As the name suggests, we specialize in unattended implementations.

  • Our main customers are kiosk manufacturers, transportation solution providers, parking solution providers, automated retail solution providers, quick service restaurant solution providers, automated ticket vending providers for attractions, etc.

More Posts

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Legal Action Kiosk ADA

Self-Service Legal Actions

ADA Kiosks Legal Action Kiosks

This page on legal actions in self-service and related is a running log with personal commentary on legal, privacy and patent situations which impact unattended self-service.  We keep track of legal news that affects the unattended self-service market.  One of the best articles to monitor is Kiosk Accessibility: The Law is Paying Attention by Lainey Feingold. Another great source is Understanding The ADA blog by William Goren.  The Legal Case For Kiosk Accessibility: Why Your Kiosk Should be Accessible is a running update by Laura Miller of Vispero

Legal actions can also be HIPAA violations of privacy data and also web accessibility (WCAG usually) which have financial and legal consequences.  If you have news of note send us an email at [email protected]

Notable Legal Actions and Related In Brief:

  • February 2023
    • Biometrics and Maryland — link on Biometric Update – State of Maryland legislators are debating five bills (four cross-filed and one separate) addressing biometric and other private data collected by private organizations as part of doing business. Members of the Computer & Communications Industry Association issued a statement saying any legislation needs to be narrowly written to protect “high-risk practices,” although without spelling out what that means.
    • Employees, Biometrics & Fingerprints — White Castle facing a fine of $17B for violating privacy of employees with fingerprint scanner. On February 17, 2023, the Illinois Supreme Court held that each scan or transmission of a person’s biometric identifiers is a separate violation of Illinois’ Biometric Information Privacy Act (BIPA). In Cothron v. White Castle System, Inc., 2023 IL 128004, the plaintiff was an employee at a White Castle restaurant. She alleged that White Castle, without obtaining the statutorily mandated consent, required her to scan her fingerprint multiple times each day to access company systems. The plaintiff argued that each scan since BIPA’s enactment in 2008 was a separate violation. White Castle argued that if any violation occurred, it was a single violation in 2008, when it first collected her fingerprints without obtaining proper consent. Thereafter, White Castle argued, each new scan was not a new “collection” of her fingerprints. By a 4-3 majority, the court agreed with the plaintiff that each scan was a separate violation. National Law Review, White Castle could face multibillion-dollar judgment in Illinois privacy lawsuit,
    • Related:  Repeated Violations Doctrine
    • Nearly 2,000 lawsuits alleging violations of BIPA have been filed since 2017, yielding a series of massive settlements and judgments. Amazon, Facebook and others.
  • January 2023
    • Voice Recognition — Whole Foods Reaches $300k BIPA Settlement Over Voice Recognition Lawsuit — Whole Foods has reached a $297,000 settlement in a lawsuit filed under Illinois’s Biometric Information Privacy Act (BIPA). The lawsuit alleged that Whole Foods enrolled distribution center workers in a voice recognition system without properly obtaining consent and providing the necessary disclosures as required under BIPA. The settlement, which has received early approval from a state court judge, would see $545 paid out to each of the class action’s 330 workers.
  • December 2022
    • And then there are child labor laws — McDonalds franchisee violates laws and is fined
    • A McDonald’s franchisee that fired an autistic employee who worked at several of the burger chain’s restaurants for 37 years has settled a civil rights suit in New Jersey federal court ($100K via Law360)
    • Opinion on NFB and Walmart (and Dalton) regarding supermarket checkout, perfect equality. Excerpt – The NFB  decision illustrates one way to approach this problem. In NFB the Court decided that because there are no regulations for POS devices other than ATM’s public accommodations are not required to provide accessible POS devices. There is still an obligation to provide the auxiliary aids and services necessary for individuals with a disability to use the devices, but that can include human assistance because human assistance is a specifically recognized type of auxiliary aid and service.(8)  Walmart and NFB ADA Title III and Point of Sale Devices – technology, regulation and changing expectations
  • November 2022
    • Fedex Settles In California – The terms of the preliminary settlement, agreed to in September, include FedEx paying $900,000 in attorneys’ fees and $20,000 to Kouri for a release of his individual claims. Over the course of the next four years, FedEx must also engage with an ADA consultant, train its drop box team in ADA compliance measures, survey each of its roughly 34,000 drop boxes, remove any access barriers and ensure that new drop boxes adhere to 2010 ADA standards.
    • ADA Settlement with Cinemark USA, Inc. Improves Accessibility of Enfield Movie Theaters – requires Cinemark to add ADA-compliant signage at exits and auditoriums, provide an accessible dining surface in the concession area, and acquire more receivers to use with its assistive listening system.  The settlement also requires Cinemark to make numerous changes in the bathrooms, such as moving grab bars, removing a step up at a threshold, and making a bathroom door easier to open.
  • September 2022
  • August 2022
    • Accessible Website California Ruling — The case for this week is Martinez v. Cot’n Wash, a published decision from the Second Appellate District of the Court of Appeals of the State of California. The case involves an Internet only business that got sued by a person with a screen reader for an inaccessible website. Before bringing suit, plaintiff sent a demand letter. Notably, defense responded with their belief that the Internet site complied with the applicable WCAG level AA and asked for clarification from the plaintiff. Plaintiff then sues anyway. The Court of Appeals holds that the gateway principal rules in California and without a gateway the plaintiff has no case.
  • July 2022
    • Telehealth Accessibility Guidelines issued by HHS and Department of Justice
    • DOJ says NPRM on web accessibility will be issued in April 2023 — link
    • ADA Judgement News – Uber Commits to Changes and Pays Millions (actually $1.78)
    • Goren Blog on Airline Passengers Bill of Rights — link
    • DOJ Goes All in on ADA is a Nondelegable Duty — In the Statement of Interest, the DOJ goes all in on the ADA being a nondelegable duty. That the ADA is a nondelegable duty should not surprise readers of this blog because we previously discussed that here, and I return to the concept frequently.
  • May 2022
    • Telemedicine Lawsuits — Howard Industries is being sued by Capsa for patent infringement on its series of telemedicine carts. Seven different patents in play. Howard Industries Patent Suit
    • EV Systems Not Working — Of the 657 open public DCFC CCS EVSEs evaluated in this study, 72.5% were functional at the time of testing while 27.5% were either not functional or the cable was too short to reach the EV inlet. Effective compliance measures are needed for EV charging stations that are part of a court settlement or paid for with public funds.
    • The Justice Department today announced that it has entered into a settlement agreement with the Holiday Inn Express Hotels & Suites in Columbus, Ohio, owned by Badrivishal, LLC, Inc., that will provide access for customers at the hotel with disabilities, including those who use wheelchairs. The agreement requires the hotel to remove barriers to accessibility by making physical modifications so that parking, entrances, public restrooms, the front desk, drinking fountains, and routes within the hotel are accessible. The hotel will also ensure that the rooms, including bathrooms, that are required and advertised as accessible to people who use wheelchairs are accessible. The hotel will also pay $20,000 in damages to the couple harmed by the discrimination.
    • Class Action on Choice Hotels — plaintiff says Choice Hotels does not make its website accessible to the blind, violating the Americans With Disabilities Act.
    • How Will ADA Guidelines Impact Public Electric Vehicle Charging Stations? — The ADA does not currently include specific guidelines for EVCSs, but they will still need to be accessible. Some variation of the ADA standards, such as those for parking, operable parts, and kiosks will likely apply to charging stations.
    • From Hospitality Net related — The ADA does not currently include specific guidelines for EVCSs, but they will still need to be accessible. Some variation of the ADA standards, such as those for parking, operable parts, and kiosks will likely apply to charging stations.
  • April 2022
    • Seven questions to determine lawsuit probability via BIPA (Illinois) — Biometrics – Questions to Ask BIPA FindBiometrics-Identity-School-BIPA-Checklist
  • March 2022
  • February 2022
    • DOJ and WCAG — The Justice Department today announced that it has secured a settlement agreement with Meijer, Inc., that will help people with disabilities get information about COVID-19 vaccinations and book their vaccination appointments online. The agreement, which requires Meijer to conform its COVID-19 vaccine content to the Web Content Accessibility Guidelines Version 2.1, will help ensure that individuals with disabilities who use screen readers and those who have difficulty using a mouse can privately and independently book their potentially life-saving vaccination appointments online. Today’s resolution is the department’s fourth agreement on the critical issue of COVID-19 vaccination website accessibility, following a November 2021 settlement with Rite Aid Corporation; a December 2021 settlement with Hy-Vee, Inc.; and a January 2022 settlement with The Kroger Co.
  • January 2022
    • Dardens and Applebees being sued for patent violation. Involves the use of QR Codes. Dardens Patent Suit 181127626417
    • DOJ — The Justice Department announced that it has secured a settlement agreement with The Kroger Co. to help people with disabilities get information about COVID-19 vaccinations and book their vaccination appointments online. The agreement, which requires Kroger to conform its COVID-19 vaccine content to the Web Content Accessibility Guidelines Version 2.1, will help ensure that individuals with disabilities who use screen readers can privately and independently book their potentially life-saving vaccination appointments online. Today’s resolution is the department’s third agreement on the critical issue of COVID-19 vaccination website accessibility, following a November 2021 announcement of its settlement with Rite Aid Corporation and a December 2021 settlement with Hy-Vee, Inc.
    • Updated Quest diagnostics kiosk ADA suit by American Council for Blind
  • December 2021
    • The Justice Department entered into a settlement agreement with the Champaign-Urbana Mass Transit District (MTD) to resolve an investigation conducted under Title II of the Americans with Disabilities Act (ADA). Under the agreement, the MTD must conform its website – www.mtd.org – and mobile applications to the Web Content Accessibility Guidelines (WCAG), Version 2.1, Level AA. Additionally, the MTD must invest a minimum of $100,000 to improve its services for passengers with disabilities. For more information on the ADA or this settlement agreement, please visit ADA.gov
  • Uber — Justice Department Sues Uber for Overcharging People with Disabilities
    • Big story on Linkedin.
    • Comments: Read the complaint. Interesting that the only two plaintiffs mentioned were people with foldable chairs. There are lots of mobility-impaired people who don’t use chairs that would have trouble with the two minute rule. I wonder if the blind or visually impaired would have trouble as well.
    • Comments: NPR article says as of last week, Uber is waiving the wait fee for anyone certifying, whatever that means, that they have a disability.
  • Law Review: $125M judgment against Walmart in disability discrimination case – Sierra Sun
  • Kaiser Health Organization, EEOC Reach $130K Settlement in Americans With Disabilities Act Case, paywalled — link
  • Decision in favor of Walmart handed down in grocery self-checkout. Doesn’t necessarily mean the end of this litigation. 2021 legal walmart NFB NFB10122021opinion
  • ADA considerations for inquiring about COVID vaccination status while you are interviewing potential new employees — JDsupra – 10/11/2021 — Here is another look at asking applicants — Link
  • Facial recognition litigation — Cedar Lane has now sued over 140 defendants and asserted nearly 50 patents (each received either directly or indirectly from Intellectual Ventures LLC (IV)).
  • Companies win a couple of rounds on web accessibility — Intent to sue versus intent to use
  • Kiosk ADA — Quest Diagnostic Check-In Kiosks Under DOJ Scrutiny — Plaintiffs allege that Defendants require patients to use an electronic, self-service kiosk to check in, input personal information, choose where to wait, and perform other tasks. No staff are allegedly present in the check-in area, so patients with vision impairments must ask strangers for assistance or bring companions.
  • Broadening Right of Blind To Sue — A federal appeals court ruled Tuesday that two blind students have the right to use disparate impact theory — which requires plaintiffs only to show that a policy has a disparate impact on them, not that it was intentional — in a lawsuit against the Los Angeles Community College District. If the ruling is upheld, a lawyer for the National Federation of the Blind, which joined the case, said it would be much easier to win discrimination cases based on disability.
  • Unethical ADA conduct – Uncaptioned videos at gas pumps — Lack of Sincerity
  • Mental health disability – The Justice Department entered into a settlement agreement with Brown University to resolve an investigation conducted under Title III of the Americans with Disabilities Act (ADA).
  • VISA Surcharge Ban lifted in Colorado in July 2021 — In related news from August, Amazon has begun assessing 0.5% surcharge on VISA payments in Singapore and is expected to add other areas.
  • Outdoor EMV Liability Shift Increasing — A CMSPI analysis found that chargebacks have tripled since January 2021. “If you look at January as the baseline month, May is almost triple of what January was in terms of overall chargebacks. There was a pretty substantial increase of about 50 percent in April, and that really ballooned in May,” Pynn said, explaining that chargebacks are often delayed because it takes some time for the consumer to realize the fraud and file a report. “The feedback loop takes some time.”
  • The California attorney general’s office started enforcing the California Consumer Privacy Act (CCPA) on July 1, 2020. Does your app or website collect data?
  • ADA Lawsuits on track for 4000 in 2021. E-Commerce top of the list. Small companies now being sued more often. Widgets/overlays no protection provided.
  • Apparently, we now have a fully functioning DOJ or Department of Justice.  Enforcing laws appears to be coming back into vogue.  We know of many cases the DOJ has “expressed interest”, unlike the former. The prosecution probability index (PPI) has definitely risen in the last 3 months.
  • The big mysteries at this point is how a large number of franchisees ALL violate ADA. We can understand this ones or that ones but 139? And then, given 50 states why would McDonald’s choose to trial biometrics in the one state that has extensive laws surrounding it. Sometimes “bad law” can be created by bringing suit in an unsympathetic district court. Winn-Dixie is prime example of that.
  • One other trend that is noteworthy revolves around videos and specifically audio embedded. This can be actual audio track or it could be a narration. Multiple languages. Media from Amazon, Netflix, Disney come into play. Any description of services with visuals.

July 2021

  • WCAG Web Accessibility – WCAG Web Accessibility Lawsuits (Websites, Mobile, Video) – for full data visit Usablenet.com
  • Samsung #1 in patent litigation (defendant).  4,282.  Seesidebar  image

    Samsung Patent Litigation

    Samsung – Click for full size

June 2021

  • Supreme Court upholds ACA — this impacts all types of healthcare technology — In the decision, the court reversed a lower court ruling finding the individual mandate unconstitutional. However, the court did not get to the key question of whether the individual mandate is severable from the rest of the law. Instead, the court held the plaintiffs do not have standing in the case, or a legal right to bring the suit.
  • Wendys faces ADA class action — from Law360 — A proposed class of consumers with mobility disabilities has slapped the owner-operators of 139 Wendys franchise restaurants with a suit in Wisconsin federal court, claiming they violated the Americans with Disabilities Act by denying disabled customers full and equal access to the eateries.
  • CVS Exposed 1 Billion user data records — 204GB — the data exposed online included customer email addresses, user IDs and customer searches on CVS Pharmacy websites for COVID-19 vaccines and other medications, according to the report.
  • McDonalds Being Sued in Illinois for obtaining and storing biometric data from drive-thru customers.  Voice captured then run thru AI engine.

April 2021

Recommended Related News Articles

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InfoComm 2021 Announces Education Program Focused on Pro AV Design and Integration

InfoComm

InfoComm

FOR IMMEDIATE RELEASE

PRESS CONTACT: Krystle Murphy, Communications Manager, AVIXA

Email: [email protected]

Phone: +1.703.279.6366

InfoComm 2021 Announces Education Program Focused on Pro AV Design and Integration  

FAIRFAX, Va., Aug. 5, 2021 – InfoComm 2021, produced by AVIXA, will host a rich education program focused on pro AV design and integration at the show October 23-29, 2021, at the Orange County Convention Center in Orlando, Fla. This program will dive into the key factors influencing design and integration – from the pandemic to inclusivity.

“AV experiences start with insightful designs, and InfoComm 2021 is offering a variety of perspectives to enhance your design and integration toolbox,” said Annette Sandler, Director of Live Content U.S./Canada, AVIXA. “A theme that’s woven throughout this program is the importance of designing for all. These sessions will challenge the way you approach design to create a better AV experience for everyone.”

The session “Redesigning the Virtual Healthcare Workspace During a Pandemic” will explore how Mass General Brigham healthcare system’s collaborative media department and myriad of teleconferencing, streaming, hosting, and remote work tools became critical overnight. Bo Toof, Senior Video Producer and Streaming Specialist at Partners HealthCare, will share success stories, including a high-visibility live-streamed Harvard Medical Grands Rounds presentation and interview with Dr. Anthony Fauci, Director of National Institute of Allergy and Infectious Diseases (NIAD).

In the session “Getting Real About Inclusive Design,” Bren Walker, Partner and Principal of Integrated Systems at Kirkegaard, will discuss the key principles of inclusive design, the relationship between diversity and inclusive design, how inclusive design relates to universal design and accessibility, and the ROI of inclusive design. The session will look at how Microsoft and the University of Cambridge’s Inclusive Design Toolkits have been used in real-world situations, as well as a case study of inclusive design principles on AV systems design projects for performing arts and education projects.

Emily Conrad, Co-Founder and President of Tessellate Studio, and Rachel Casanova, Senior Managing Director of Cushman & Wakefield, will present the session “How Strategy Defines Workplace Content Design and Implementation.” Conrad and Casanova are collaborators defining a holistic workplace experience with a goal to create office spaces people want to go to every day. In this session, they will offer an overview of the process that shapes their experiential projects and detailed techniques and technologies they employ.

Learn more about InfoComm 2021 and register to attend at www.infocommshow.org

InfoComm 2021 is sponsored by Presenting Show Partner Samsung and Strategic Show Partners Blackmagic Design and Crestron.

AVIXA is committed to the health and safety of exhibitors, attendees, partners, and staff amid the COVID-19 pandemic. The team continues to monitor recommendations from local health authorities, the World Health Organization (WHO), and the Centers for Disease Control and Prevention (CDC) for essential large group meetings and events. For the most up-to-date information on InfoComm 2021’s health and safety guidelines, visit www.infocommshow.org/health-safety.

Download: InfoComm 2021 Logo

About InfoComm
InfoComm is the largest technology exhibition and conference in North America focused on the pro AV industry. The exhibition is produced by the Audiovisual and Integrated Experience Association (AVIXA) and currently ranks as the 28th largest trade show in the United States by Trade Show Executive. In addition, AVIXA and its partners produce a global portfolio of trade shows and conferences, including InfoComm China, Beijing; InfoComm India; InfoComm Southeast Asia; Integrate; Integrated Systems Europe; and Integrated Systems Russia.

About AVIXA
AVIXA is the Audiovisual and Integrated Experience Association, producer of InfoComm trade shows around the world, co-owner of Integrated Systems Europe, and the international trade association representing the audiovisual industry. Established in 1939, AVIXA has more than 20,000 enterprise and individual members, including manufacturers, systems integrators, dealers and distributors, consultants, programmers, live events companies, technology managers, content producers, and multimedia professionals from more than 80 countries. AVIXA members create integrated AV experiences that deliver outcomes for end users. AVIXA is a hub for professional collaboration, information, and community, and is the leading resource for AV standards, certification, training, market intelligence, and thought leadership. Visit avixa.org.

More Information

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ADA Kiosk News – FAR Council Finally Incorporates Revised Section 508

ADA Kiosk News

Full text on kma.global – Sep13

kiosk ada Excerpt:

This update to the FAR includes several key changes to ensure that federal agencies comply with Section 508 in their acquisitions of ICT. One change requires agencies to specifically identify which ICT accessibility standards are applicable to a procurement. Another change requires federal agencies to document in writing any exceptions or exemptions in their formal acquisiton plans. These include exceptions provided for national security systems, incidental contract items, and features of ICT used in maintenance or monitoring spaces, and exemptions based on undue burden, fundamental alternation, and nonavailability of conforming commercial items.

In addition, federal agencies also must identify the needs of current and future users with disabilities and proactively determine how ICT functionality will be available to these users. They also must specify the development, installation, configuration, and maintenance of ICT in support of users with disabilities.

More Information

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Sports Betting Kiosks Come to Ohio in Big Way

ohio sports betting kiosks

Sports Betting Kiosks in Ohio

Big deal for Ohio as sports betting kiosks launched January 2023. 772 of them & $1100 per unit monthly so far.

  • You must wonder about some units with their self-declared “ADA compliant”.   They don’t look ADA to us though they might meet some of ADA.  Conforming to all ADA regulations is night and day different from the “we are ADA compliant” brushoff.
  • Further to ADA — many of these locations are going to present a challenge from ABA perspective. See our wrap on US Access Board webinar on this subject.
  • IDs are still physical and staff-oriented. Typically that is to assuage the more fearful supporters to get them onboard.  We think it actually ends up permitting more underage (like liquor stores)
  • Service, installation and remote monitoring for 6 different vendors and configurations? What is in place?  Most failures occur in first 120 days and we are only 60 days into the year.
  • There are definitely complications (see Intralot below). The writer at legal sports report seems to have a close eye on all that.
  • All in all, Ohio has laid all this out very nicely on its website and you cannot argue with a successful launch

Video

From Legal Sports Report and Matthew Waters

Intralot seems to be at the center of several frustrations

  • didn’t make delivery
  • pricing was high
  • betting issues (e.g. unheard-of vig on its lines)
  • Ohio just latest flashpoint – Montana and DC are “massively underwhelmed”

Excerpt:

The shortcomings for Intralot in the US continue to spread to new states, this time affecting the launch of Ohio sports betting for lottery retailers.

Last week, local outlet WKRC-TV reported the frustration of one Cincinnati bar owner who expected to offer OH sports betting through an Intralot kiosk when sports betting in Ohio went live Jan. 1.

Instead, nearly three weeks into the market, Erik Richman said he is still waiting, disappointing customers that arrived at his bar expecting to place bets after months of advertisements leading up to the launch. Richman was eventually told the company would roll out kiosks in phases, but he has no idea when to expect his.

From BizJournals Feb2023

Ohio sports bettors wagered more than $850,000 at kiosks in the first month of legal sports betting, according to an Ohio Lottery Commission report.

The wagers turned around $772,376 in prizes, an 86.16% payout.

Since the end of the month, the new total of locations has increased to 861.

Over 1,500 kiosk locations had been pre-approved by the Ohio Lottery Commission and 1,100 have been approved by the Ohio Casino Control Commission.

Not all licensed locations have opened their kiosks yet, however. For example, grocery giant Kroger doesn’t expect to do so until the spring.

The total revenue for January came in at $116,040, of which $87,664 went to kiosk hosts and $28,376 to the Ohio Lottery.

From MSN

Gamblers placed $850,000 on bets at sports gambling kiosks around the state, making the three kiosk vendors involved about $88,000. These kiosks were at 772 locations across the state.

These bets were made at gaming kiosks found in bars, bowling alleys and even grocery stores. This kind of betting, only done at businesses that have a liquor license, is only a sliver of Ohio’s overall sports betting market. Details from the big sportsbooks, casinos and racinos, plus their online apps, will come later.

Related: Kroger and Acme Fresh Market applying to put sports gambling kiosks in grocery stores

Bettors got about $722,000 back in prize money. The state’s gross sports gaming revenue was $116,040, and $28,376 of that revenue went to the Lottery Commission.

Most of the revenue went to Sports Bet Ohio, which operates Kiosks at about 700 locations. The vendor’s machines brought in $560,000 in bets. Bettors won $473,000.

Vendors Involved

From Ohio Lottery page

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Kiosks For Sale – 2023

best kiosk deal

Used Kiosks for sale 2023

We maintain a list on list.ly for used kiosks for sale — https://list.ly/list/2tvX-kiosks-for-sale-used-and-new-make-an-offer.
So far this year we have a couple of opportunities.  Companies looking to sell kiosks they bought as “things changed” or variety of reasons. They are will to sell at a reduced price and often will consider donating them if the cause is right.

Contact [email protected] if interested in making an offer or applying for donation.

Stand-up kiosks

  • qty 4
  • originally configured for temperature scanning
  • fully operational and in very good shape
  • 110V
  • Android
  • Original brochure

Outdoor Kiosks

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Post Views: 41

Common EV Charging Questions for Homeowners

EV Charging For Home Owners — Common Questions for Homeowners

We put this article together with assistance of Iotecha for publication in the Costco Connection magazine and the March 2023 edition.

About Iotecha — IoTecha was born at the nexus of two powerful trends: transportation electrification and smart grid evolution. After launching our silicon as a part of the STMicroelectronics family, we saw the opportunity, or more precisely the need, to provide highly integrated software and hardware solutions for the Electric Vehicle charging infrastructure that accelerate time to market. EV charging is a great IoT example where Operations Technologies meet Information Technologies. The market needs solution providers capable of bringing these two worlds together. Our goal is to simplify the development and implementation of Smart EV Charging Smart Grid for Electric Vehicle (EV) integration.

Smart Grid for Electric Vehicle (EV) Integrations

OLEG LOGVINOV, PRESIDENT AND CEO

In March of 2016 Mr. Logvinov joined IoTecha corporation as a co-founder, President, and CEO. Prior to joining IoTecha Mr. Logvinov was a Director of Special Assignments in STMicroelectronics’ Industrial & Power Conversion Division where he was deeply engaged in market and technology development activities in the area of Industrial IoT including the applications of IEEE 1901 powerline communication technology in harsh environments of industrial IoT. During the last 25 years Mr. Logvinov has held various senior technical and executive management positions in the telecommunications and semiconductor industry. After graduating from the Technical University of Ukraine (KPI) with the equivalent of a Master’s degree in electrical engineering, Mr. Logvinov began his carrier as a senior researcher at the R&D Laboratory of the Ukraine Department of Energy at the KPI.

In January of 2015 Mr. Logvinov was appointed as the chair of the IEEE Internet Initiative. The IEEE Internet Initiative connects engineers, scientists, industry leaders, and others engaged in an array of technology and industry domains globally, with policy experts to help improve the understanding of technology and its implications and impact on Internet governance issues. In addition, the Initiative focuses on raising awareness of public policy issues and processes in the global technical community. He is also a past member of the IEEE Standards Association (IEEE-SA) Corporate Advisory Group and the IEEE-SA Standards Board. Mr. Logvinov also chairs the Industry Engagement track of the IEEE IoT Initiative and created a series of worldwide IoT Startup Competition events.

Mr. Logvinov actively participates in several IEEE standards development working groups with the focus on the IoT and Communications Technologies. Mr. Logvinov is the chair of the IEEE P2413 “Standard for an Architectural Framework for the Internet of Things’ Working Group. He helped found the HomePlug Powerline Alliance and is the past President and CTO of the Alliance. Mr. Logvinov has more than 45 patents to his credit and has been an invited speaker on multiple occasions.

Onto the article on common questions…

Q: Why, when, and where on your property did you decide to install an EV home charging station? What kind of vehicle is used with this charger? How often do you have to charge? How long does it take to charge? How much does it typically cost in electric costs for each full charge? How much did it cost to pay for your EV home charging station (the product and installation)? Are you satisfied with this home charging system? Any tips to readers? What is your full name, and city/state location?

A: At home, the cost is lower because, with the IoTecha smart charger, I can schedule and start charging my car when the electricity costs are lower, especially when my solar array produces the power. So, I am quite satisfied with my home charger. Charging at my workplace is free. I very seldom charge at destination center chargers.

Q: Please explain what an EV home charging system/unit is, what it does, and how it works.

A: A Level 2 EV home charger is an Electric Vehicle charging system that is capable of fully recharging a battery EV in just a few hours, typically overnight, roughly ten times faster than through a regular home outlet.

Q: Are EV home charging systems designed to be compatible with any electric vehicle that requires home charging? Please explain.

A: It was not always the case. But now there are connector standards, like the Combined Charging System (CCS) standard (that is based on SAE J1772), that are widely used across all makes and models and enable compatibility between most EV chargers, including home charging systems, and electric vehicles. Tesla vehicles currently do not support these standards but have adaptors that enable them to use regular CCS chargers.

Q: Please explain the power capabilities of EV home charging system.

A: There are two levels of charging typically used at the home. Level 1 is using a regular power outlet (at 110V) and most electric vehicles come with a charging cord. Level 2 charging at home uses a 240 voltage. The power capability then depends on the size of the circuit and breaker. For example, the maximum capacity on a Level 2 charger is 19.2 KW on a 100 amp circuit. The maximum behind a 50 amp breaker would be 9.6 KW.

Q: What typically comes with an EV home charging system/product, and what may need to be purchased separately that the vehicle owner may need?

A: An EV home charging system commonly comes with a charger, charging cable, cable holder, gun holster, and connectivity. EV chargers may also include a mobile application or display. o Accessories such as cable retractors may also be purchased separately. Homeowners need to pay particular attention to their panel capacity. Most level 2 chargers are hardwired and require a dedicated circuit sized 40A or more. The cost of installation then depends on the location of the charger in relation with the panel and on the cost of upgrading a panel if necessary. While these can be a bit daunting, the return on investment on driving and refueling an EV is quick and the user experience much more pleasant!

Q: How can/should an EV home charging system be installed, and where is the best location for installation? What kind of electrical hookup is required?

A: EV charging home systems are a long-term investment and should be installed by a professional electrician and up to the standards of The National Electrical Code. The ideal location for a home charger is where it is convenient and close to where the car is parked. Most chargers are capable of being installed indoors or outdoors. There are two ways to install a charger: it can be hardwired, or it can be connected to a dryer plug (Nema 14-50).

Q: Do homeowners who install and EV home charging system need to get a special permit/license/approval from their municipality or their utility company before installing an EV home charging system?

A: Whether a homeowner needs a permit depends on their region. More and more jurisdictions require a permit so those looking to install a home charger should check with their county for the applicable requirements.

Q:  Is installation of an EV home charging system best left to an electrician/professional, or can a handy DIYer do this?

A: EV home charging system installation should be done by a professional and meet the requirements of The National Electrical Code. I do not recommend anyone besides a professional electrician install EV chargers in their home.

Q: How long does it take to charge a typical electric vehicle using most EV home charging systems? How much electricity is required, and what is the typical electric cost to charge an EV every day/every charge?

A: The electric cost is dependent on utility tariffs and in some cases time of day when you charge your vehicle. The amount of electricity used depends on battery capacity. For example, a 60 kWh battery vehicle can typically fully recharge overnight. There are also many utility and state incentive programs that may lower costs significantly.

Q: How much do EV home charging systems commonly cost for the hardware/device itself? How much does the installation alone also cost? (Please provide low to high price estimates for each).

A: The cost of an EV charger depends on the power capacity of the charger. Typically, it may cost between $650 and $1500 depending on features and power capacity, from 7.2kW to 19.2 kW. The cost of installation depends on how it is installed, the upgrades needed, and incentives.

Q: Is it a smart idea to install an EV home charging system on your property even if you don’t yet own an electric vehicle? Is this a smart way to future-proof your home and also increase its resale value?

A: It is smart to plan for an EV in certain circumstances. For example, if you rework your electrical infrastructure or install solar. Otherwise, it is smart to wait, as new charger models with new functionalities keep coming to the market. If anything, ensure you are buying future-proof chargers that can be remotely updated. For example, IoTecha chargers are sized for 19.2kW (the max for L2) and include native remote update as well as many physical interfaces to support various integration options with smart home
systems.

Q: How long can owners of an EV home charging system expect the product/system to last before it will need to be replaced, and why?

A: Homeowners should expect their EV chargers to last up to 10 years or more, depending on model and price. EV owners should make sure that the product they are buying is networked and is capable of firmware updates that support technology and feature evolutions and comes with a robust warranty.

Q: Any safety tips that readers should follow when it comes to owning/using an EV home charging system?

A: Check for a UL certification on the EV charging unit. The UL certification sticker means that the equipment meets safety requirements. My other recommendation is to avoid leaving the cable on the floor. Keep the connector in the holster and the cable wrapped around the charger. With that being said, EV chargers are relatively safe devices.

Q: Any other thoughts, ideas, or recommendations you’d like to make?

A: Before buying research state and utility programs for rebates as they can save home and EV owners money.

Q: Are you currently a Costco member

A: No

Q: What is your full name, title, company, city/state location, and email address?

A: My name is Oleg Logvinov. I am the CEO and President of IoTecha, located in Cranbury, New Jersey.

More Information

  • Recharging time depends on your battery’s size, the EV’s charging speed and the charging system’s power output. EV home charging systems are rated in kilowatts [kW], with the most common power outputs being 3.3 kW, 6.6 kW and 11 kW. The More the faster.
  • Consider too that depending on your location, the utility company may charge a higher rate during peak periods, and a lower one during off-peak.

About IoTecha

IoTecha aims to accelerate the electric vehicle revolution by providing an integrated platform called IoT.ON™ – consisting of software, hardware and Cloud components – for the smart charging infrastructure and ultimately enabling the integration of tens of millions of electric vehicles with the power grid.

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