Penn State Partners with TPGi® to Make Food Service Kiosks Accessible for Blind and Low-Vision Users
CLEARWATER, Fla., Sept. 26, 2023 /PRNewswire/ — Penn State has partnered with TPGi®, a Vispero® company and global leader in accessibility software and services, to assist in providing students and faculty with more accessible food service kiosks.
Recognizing that screen readers needed to be implemented into its current kiosk system, Penn State chose the accessibility experts at TPGi and the JAWS® for Kiosk screen reader software after finding that other large-scale food service companies relied on the same solution and because of its compatibility with Penn State’s kiosk hardware.
JAWS is a popular screen reader developed for users with vision loss. Industry-leading and award-winning JAWS for Kiosk is the only screen reader software designed for self-service experiences.
In Penn State’s Accessibility Statement, the University says it is committed through its Policy AD69 to ensuring that people with disabilities have an equal opportunity to their nondisabled peers to participate in the University’s programs, benefits, and services, including those delivered through electronic and information technology.
As a part of its mission, Penn State says its “purpose is to bring positive impact to humanity. By opening doors to everyone, creating transformative experiences that few universities can provide, and by making the mission of every Penn Stater to leave the world in a better place than we found it, Penn State stands for doing good around the world.”
“Penn State is committed to accessibility and maintaining high standards for diversity, equity, inclusion, and belonging,” said Karen Kreger, Penn State assistant vice president for housing and food services. “Partnering with TPGi® and utilizing the JAWS® for Kiosk screen reader software is another way we are working toward making Penn State a more inclusive campus.”
TPGi®, a Vispero® company, provides digital accessibility software and services to help businesses reduce risk, grow revenue, and improve user experience. With over 20 years of experience and 21 employees actively influencing accessibility standards on the World Wide Web Consortium (W3C), TPGi offers the most robust knowledge base and accessibility expertise in the industry as well as award-winning self-service kiosk software. Our tailored approach has enabled 1000+ customers to achieve the best outcomes for their business, their employees, and their consumers. Trust the experts to guide your accessibility journey. For more information, visit www.tpgi.com.
About Penn State Penn State founded in 1855, is the Commonwealth of Pennsylvania’s sole land-grant institution and its largest public university. Penn State’s land-grant mission embraces teaching, research, and public service to support the Commonwealth’s citizens, collaborating with industrial, educational, and agricultural partners to create, disseminate, integrate, and apply knowledge that is valuable to society. Penn State’s unique educational model spans 25 campuses, including World Campus, that educate nearly 90,000 students. For example, the Invent Penn State initiative has established innovation hubs in 21 communities across Pennsylvania to fuel entrepreneurship and economic development.
Your very own private AI that you can ask questions and get answers, all in a tiny box! The first AI that you can talk to, and that talks back, running locally with no internet connection so your conversations and data are completely secure. No account, setup, or subscription are needed; just plug in the box and start chatting.
Excerpt: Useful Sensors’ introduction of the “AI in a Box” marks a significant breakthrough in offline conversational AI. In contrast to conventional AI systems, this technology operates independently of continuous internet connectivity. This ensures the user’s privacy and circumvents the need for intricate registration procedures. Powered by the NPU within the Rockchip RK3588S processor, this AI in a Box brings the future of AI-powered interactions to the forefront. As noted on Cryptopolitan Sep 2023
Summary In Brief
Offline conversational AI
Can operate as keyboard streamlining audio transcription or converting videos into text
Nice video showing the new Olea Kiosks showroom in California. Whenever evaluating providers, for anything, we recommend a site visit. You can see how a company has grown and get a better idea of what type of partner they will be.
As well it is good to see the actual kiosks that have been designed, engineered and delivered. Renderings should not be entire basis for selecting a design.
About Kiosk Design
The best kiosk designs seamlessly blend functionality, aesthetics, and user experience to create a memorable and effective interaction. These designs prioritize simplicity, with intuitive interfaces that guide users through their intended tasks. They incorporate eye-catching visuals, branding elements, and attention-grabbing displays to attract users’ attention. The layout and placement of components are optimized for accessibility and ease of use, with consideration for individuals with disabilities. The best kiosk designs also take into account the environment in which they are placed, ensuring they harmonize with the surrounding space. Overall, the best kiosk designs combine form and function to deliver an engaging and efficient user experience.
Updated tutorial and resources: Kiosk Remote monitoring software comes in many configurations. Alerts, remote access, PC diags, activity, reports customized or not. Very strong systems. Here are some considerations:
JAWS ADA for Kiosk screen reader available for Android Kiosks
Editors Note — big announcement from Vispero/TPGi on the availability of Android software for ADA assistive (Android screen reader). Android has been lacking a good ADA accessibility solution and no surprise Vispero delivers one first. You can see JAWS for Kiosk at NRF in January at booth 1602.
JAWS for Kiosk screen reader available for Android Kiosks
CLEARWATER, FL, December 15, 2022 /PRNewswire/ — Vispero™, the global leader for assistive technology products for the blind and low-vision community and provider of JAWS®, the world’s most widely used screen reader, announces that JAWS for Kiosk is now available for Android systems. This is the only screen reader specifically designed to support Android kiosks.
JAWS for Kiosk is an award-winning screen reader featuring a self-service text-to-speech audio output that allows blind or low-vision users to perform tasks easily and independently, such as ordering at a quick service restaurant, voting in an election, filling out confidential information at a medical office or interacting with other kiosk or tablet-based applications. Previously available exclusively on Microsoft Windows form factors, JAWS for Kiosk is now compatible with the Android platform, allowing it to be deployed on an even greater number of self-service kiosks systems worldwide.
Leading the Android initiative of JAWS for Kiosk is Traci Murray. Traci joined the Vispero team as Director of Business Development with a focus on JAWS for Kiosk. Her extensive background working with a leading kiosk manufacturer brought a new perspective for customers deploying self-service kiosks.
Murray explains, “Being able to share my experience in the self-service hardware space with clients looking to deploy or expand their kiosk projects brings a whole new level of opportunities to Vispero and users. JAWS for Kiosk software is an integral addition to a kiosk project that makes kiosks accessible and usable for all.”
JAWS for Kiosk works with EloView®, Elo’s mobile device management software, to deploy and securely manage Elo Android-powered touchscreen computers. EloView enables kiosk administrators to package JAWS with their primary application and remotely deploy the solution to kiosks worldwide. This approach allows Elo customers to integrate text-to-speech audio with any kiosk app – whether at a self-order kiosk at your favorite restaurant, a healthcare check-in kiosk, or a ticketing kiosk at an amusement park. [See complete list of Elo Solutions here onsite]
TPGi works with premium kiosk partners to deploy assistive technology in the self-service areas. Working with kiosk manufacturers and software companies, TPGi is pleased to have Elo join our partner program.
“We look forward to working with the Elo team and making self-service experiences accessible for all,” stated Murray.
Android now has ADA accessibility screen reader available by Vispero. Big announcement from Vispero/TPGi on availability of Android software for ADA assistive (Android screen reader). Android has been lacking a good ADA accessibility solution and no surprise Vispero delivers one first. You can see JAWS Kiosk at NRF in January at booth 1602. Here is the updated brochure for 2022.
Vispero and TPGi also have two new great resources to include on their site:
Vispero is the global leader in assistive technology products for those with vision impairments. Freedom Scientific, TPGi, Enhanced Vision, and Optelec, all Vispero brands, have a long history of innovation for customers with accessibility needs. Our product portfolio is considered one of the most diverse and reliable on the market. For more information, visit www.vispero.com.
TPGi is an accessibility solutions provider that supports all phases of accessibility through best-in-class management software and professional services. We partner with the best-known brands in the world to achieve end-to-end accessibility for their digital assets. Our clients span a variety of industries including retail/eCommerce, software/technology, publishing, banking/finance, healthcare, government, and higher education. TPGi experts are globally recognized for their contributions to accessibility standards and guidelines.
Mobile Devices & Accessories, Virtual & Augmented Reality
Dot Pad is the World’s first tactile graphic device for the visually impaired and the blind. It has a total of 320 8-pin cells where 300 cells (2400-pins) are for the tactile display and 20 cells are for the braille-text display. It displays images, graphics, and charts in tactile form. It has an easy connection with devices via Bluetooth. Dot Pad is portable as it is very light and slim with a long-lasting battery life that lasts up to 11 hours once fully charged. Dot Pad encourages individuals to be independent in enhancing education, entertainment, daily life, and others.
Join disability advocates, corporations, government agencies, academia, and accessibility executives at the 11th M-Enabling Summit, the leading all-inclusive conference and showcase dedicated to fostering innovations, solutions, and strategies for digital inclusion.
Participants will benefit from rich and unique networking opportunities with thought leaders, technology providers, innovators and developers of assistive technologies that serve more than one-billion Persons with Disabilities and an expanding aging population globally.
The 2023 M-Enabling Summit will examine how AI drives innovation and automation in multiple areas allowing to scale up digital accessibility in unprecedented ways and review risks for persons with disabilities that organizations need to mitigate.
Practitioners will be sharing how they manage their product lifecycles and digital transformations to support their accessibility journeys and help achieve their organizations’ Diversity, Equity, Inclusion (DEI) objective. Case studies will illustrate how accessibility features of products and services are leveraged to better serve persons with disabilities and older persons in work environments, for digital products and services, urban and transportation environments, e-commerce, leisure, social or educational activities.
A unique venue for dialogue and cooperation, the 2023 M-Enabling Summit will feature panel discussions, open conversations with innovators and disrupters in digital inclusion, instant polls, networking meetups, brainstorming and live debates among disability advocacy leaders, business executives, accessibility experts, and information technology and assistive technology providers.
On day three of the Summit, the International Association of Accessibility Professionals (IAAP) will host a thought leadership Expert Forum on integrating accessibility in organizational maturity.
GRUBBRR does software and more specifically it does the application and middleware. On the backend can be any number of POS systems like TOAST, Aloha or many others.
GRUBBRR gained most of its fame via the Samsung Kiosk. But they have been busy in many other ways. Recently Convenience Stores emerged as new venue for GRUBBRR, Touchscreens at the gas pump have seen hundreds of iterations, and to date, none of them stuck. The hope for selling lottery tickets was replaced by fuel additives with noisy ads that always get the audio turned off. Gas pumps are a big challenge for environment as well as security.
From Sixteen-Nine — The idea is that it will boost store sales through promotions and upsells on the screen, as well as the simple convenience and speed of ordering items while the tank gets filled, and then walking in and out of the store to do nothing more than pick-up items that are put together by staff and left at a designated area inside. The partners suggest testing has shown the self-order screens have increased sales for promoted items by 50%.
The solution is initially available in select fuel stations across the United States, with plans for global expansion in the future. GRUBBRR, you may recall, is the retail self-ordering software firm that was an early partner with Samsung on its kiosk. Neither the PR or the sales material get into who is supplying the 27-inch displays or media players for this.
One interesting and not at all surprising component of this is the ability to also run advertising on these units. Logic tells me that if a motorist is filling up and watching the screen as it shows the fuel volume and total price read-out on the screen, store promotions or third-party DOOH advertising will run if the shopping functionality is not launched.
GSTV already works with Dover and its main fuel pump competitor Gilbarco, so I am going to assume they are all over this and likely welcome seeing new or modernized stations getting screens that are bigger and brighter. On the other hand, if people shop at the pump does that mean ads don’t run and overall eyeballs counts go down?
Taglines: Because Hunger Can’t Wait, The Easiest Way To Automate Your Business in the cloud
Here is a brief timeline look.
Convenience Stores and Gas Pumps — A South Florida tech firm has partnered with a nationwide company to produce new gas station kiosks that will enable customers to purchase other items besides fuel. On Tuesday, Austin-based Dover Fueling Solutions, an affiliate of the Dover Corporation (NYSE: DOV), and Boca Raton-based Grubbrr announced that both companies will roll out new kiosks for fuel pumps nationwide.
Social inserts and postings — link on MSN in news item on Texas Roadhouse and “secret menus”. For one reason or another, folks are obsessed with the idea of being able to order items off of a “secret menu.” Grubbrr writes that this is more than likely due to the fact that it makes folks feel as if they’re part of some type of exclusive club of people who have access to knowledge that others do not.
Acquisitions — Grubbrr, a maker of kiosk ordering software, is acquiring Noble, an ordering app for live events, in a deal valued at $5 million. The deal extends Grubbrr’s reach in the sports and entertainment business and will allow Noble to improve its software, the companies said.
Alliances — June 2023 – GRUBBRR supports Clover now as well as Aloha
Alliances — Dec 2022 — Samsung Electronics America has paired its award-winning Samsung Kiosk signature solution with Punchh, the industry leading food and beverage loyalty and marketing platform from ParTech Inc. (PAR), in a new partnership to create seamless customer engagement solutions for restaurants and other key verticals. Designed to improve the restaurant and curbside pickup experience, the partnership will help business owners drive loyalty acquisition and retain new members by increasing overall customer.
Projects — July 2022 — case study with BurgerFi goes national
Funding — April 2022 — funding comes in from AON ($35M ntellectual property-based funding arrangement)
Partnerships — June 2021 — GRUBBRR Announces Strategic Samsung Partnership for All-in-One Kiosk (originally they called the KMA kiosk 🙂
Solutions — July 2020 — GRUBBRR teams with GardaWorld Cash Services to provide contactless cash solution
Funding — Nov 2018 — Touchsuite Announces Strategic Investment in Grubbrr, a Disruptive Kiosk and AI POS Technology Platform — no amount given just “strategic investment”
We like the RestaurantOwner report on Point of Sale Market. The ten most popular brands account for over three quarters of the market. Toast POS and Square POS were the most popular POS brands, a significant shift from 2017 when Aloha and Micros were the industry leaders.Point Of Sale Market Report – TOAST POS , Square and Others
We will preface this post with the statement “the kiosk industry is full of nuance”. Someone like Kodak might say “We do more kiosks than them”. Maybe true but then unless you are a major retailer you can never buy one. They may have “built” over 400,000 kiosks but currently only 400 in the field. Which number is more relevant?
This post includes kiosk enclosures, kiosk software, kiosk devices and kiosk services. We then break it down into categories. We also have a list of over 700 companies of all types involved in kiosks. We also cover digital signage companies, automated retail, and thin client technology (aka Cloud). The source for this data is threefold:
Kiosk manufacturers who support kioskindustry.org
Providers who have added themselves to the free list (anyone can submit their own info)
manufacturers that Craig adds as he sees them. He has been in the kiosk industry for 30+ years.
We also note the manufacturers who are resellers, OEMs or OOB or out of business.
Definition of a kiosk manufacturer for us:
They design and manufacture kiosks, standard and custom
Generally, they will offer multiple models across multiple verticals
Their primary business is usually kiosks
They don’t “resell” kiosks
They don’t buy kiosks from China or Mexico
For purposes of SLED, “Made in America” is critical and that includes where the steel comes from. “Assembled in the US” is step down. Also NOT using steel but processed plastic (vacuum molded e.g.) is one way to beat the U.S. steel requirement. Problem is you usually end up with a “one trick pony” so to speak. It can’t be modified.
Injection molding is generally reserved for special high-volume projects
Often in datamart research you will see Toshiba, NCR or Diebold — bear in mind that supermarket self-checkouts are NOT kiosks in our mind. And while ATMs could be considered kiosks, they prefer to be only identified and counted as ATMs
Questions and Nuances
Ask how many full-time employees
Ask how large is their facility? Zivelo started out as 100×100 corner of a large metal fabrication company. Saying “our facility” is 200,000 square feet is a conditional truth at best.
How many kiosks have they built in the last 24 months? Built may not be necessarily deployed. They might still be in a warehouse.
Get a list of customers in the last 24 months. Make sure it is current/recent customers.
What is the average value of their kiosks? Maybe $5500? or are they cheap Chinese units being resold that are less than $1000.
What is their minimum “size of deal”? You can buy a completely outfitted Samsung with sofware for $3500 and that is quantity 1
Remember that sales VPs are trained to tell you what you want to hear (no offense intended).
How many kiosks are currently on their monitoring system? Can you see?
What is their “Burst Capacity” per month aka what size production runs can they ramp up to? Usually by hiring lots of temps.
Check out their facility on Google Maps — No matter which company you consider look them up on Google Maps and take a look. Some of them are a bit scary. Before signing on with any kiosk company you should visit their facility. Don’t fall for the data mart research out of India. Companies that have been out of business for 10 years are still listed. Send an email to [email protected] and we offer free and objective advice. We have 30+ years of experience.
Kiosk and Self-Service Trends
Probably the biggest impetus right now is related to AI. Several members of Kiosk Industry have deployed AI advisor solutions including 22Miles, Sitekiosk, Verneek and SapientX.
Along with that has come a new emphasis on voice order and voice navigation.
ADA related — we’re all waiting to see in December what the U.S. Access Board issues as their new guidelines for self-service. Meanwhile screenreaders like JAWS by Vispero or SuperNova by Dolphin are flourishing. Storm Interface and its assistive technology has probably had its best year ever. Later this month the EV guidelines are due too.
Evoke – UK-based — one of four McD kiosk suppliers
Flextronics – volume manufacturer (redbox e.g.)
Frank Mayer – Kiosks + Retail Merchandising Displays
Friendlyway – kiosks + digital signage Germany
Gable – boutique digital signage kiosks
Gibco Kiosks – sticks to government (SSA eg)
GRUBBRR – reseller
PARTTEAM – Portugal
Harbor – retail fixtures + kiosks
I&E Kiosks – reseller
Ideum – boutique table kiosks – nice stuff
IKE (aka Orange Barrel Media) – smart city and they buy enclosures from Colorado company
Intersection – same as IKE
Kiosk Terminals (KT Terminals)
Lilitab – iPad kiosks (Paneras e.g.)
Meridian – many types of kiosks
MinuteKey – turnkey “key” kiosks
NCR – now resells Samsung via GRUBBRR
Oracle – Opera kiosks in hospitality
Palmer Digital – little bit of everything
PanOston – based in Europe with US offices
Rosendahl – based in Denmark. Longtime participant
TSITouch – carries and resells the Samsung kiosks
Touchsource – directory kiosks
Verifone – bought Zivelo and McDonalds contract
There are many other “kiosk” manufacturers listed in the report.
Calculating the number of kiosks manufactured
One big reason for industry counts being a very wide range is Indian data marts simply scrape data and never interview. You end up double-counting, triple-counting and sometime by factor of four. Here is simplistic example:
The restaurant purchases 50 kiosks from 111
222 actually provides the kiosks to 111
US assembly partner (333) for 444 provides the kiosks to 222
444 tallies its numbers and sales
50 kiosks just turned into 200 or 250.
AI Isn’t Much Help
We have a ChatGPT 3.5.1 account so we asked. Bear in mind ChatGPT data only covers up to 2021. They managed to score 3 out of 10 or 4. You can ask 5 different ways and get five different results. Not reliable given its age or sources. Mostly a regurgitation of $5995 India datamart reports which come out every 6 months. You’ll see Zivelo, NCR, Diebold, Glory, and other out-of-business or fractional participants. Certainly, there are situations like Aloha which NCR owns is going to buy kiosks from NCR. The distinction is NCR doesn’t manufacture them. We asked 5 different ways and get 5 different answers, none of them more than 60% accurate.
Bear in mind the raw data (V6 currently) is reserved for companies that support kiosk industry. Companies looking to deploy and/or purchase kiosks can also get a copy.
Data Research Reports
It’s tough getting a good report on kiosks. We like the reports from IHL. Example page from 54 page report on Hospitality POS
Hospitality POS research from IHL
Almost all of the other reports that Google mistakenly highlights (or deliberately highights if skeptical like us) are junk reports.
Example Self-Order Kiosk report we got last week
The following related companies are covered. Not sure how they come to list an equity firm, or currency/coin acceptor manufacturers. They seem to be triggered on vending machines :
Lone Star Funds
Here is what they are asking for that junk
Global Restaurant Self-order Kiosk Market Insights, Forecast to 2029
2023-08-24 | Pages: 111 | Tables: 138
USD 4900.00 （Single）
USD 7350.00 （Multi）
USD 9800.00 （Enterprise）
The global Restaurant Self-order Kiosk market is projected to grow from US$ million in 2023 to US$ million by 2029, at a Compound Annual Growth Rate (CAGR) of % during the forecast period. The US & Canada market for Restaurant Self-order Kiosk is est…
BOTTOM LINE — only buy data reports from qualified reputable people. And even then remember that the kiosk and self-service industries are not like grocery store POS systems that are easily counted. It’s a learning curve for all the analysts. We helped/assisted Frost & Sullivan which historically has done their due diligence. Here is report from 2018
Samsung’s state-of-the-art kiosk platform combined with Nanonation’s content and application management tools is a win-win for any business
The Samsung Kiosk platform is a versatile solution built upon Samsung’s Tizen operating system. Configurable to meet a variety of industry needs, the kiosk can be free-standing, tabletop or even wall mounted. Multiple payment and peripheral options make the Samsung Kiosk a great solution for retail, restaurant, transit, hospitality or just about any public-space application. Nanonation’s robust CMS tool allows you to deploy and manage your applications and content to Samsung Kiosk networks large or small.
Nanonation partnered with Samsung to bring our Commandpoint management tools to the Samsung Kiosk platform. Through Commandpoint you can quickly and easily deploy new versions of HTML interactive applications to your kiosks. Commandpoint also allows you to control the kiosk’s attract loop using our feature-rich digital signage CMS.
Don’t have an application to deploy? No problem. Nanonation’s expert software development team and user interface designers are here to help. From endless aisle applications that tie directly to inventory systems to transactional ordering or ticketing solutions, Nanonation can help you create the application you need.
Highlighted – contactless ordering and payment (applepay samsungpay)
24″ Inch touchscreen (apparently you touch the screen)
First time we’ve seen power consumption used as a benefit
First we have seen UL-certified antimicrobial and not impressed (Zinc pyrithione aka Head and Shoulders)
Antimicrobials are generally useless and just technology theater
Credit Card Reader – using the P400 is questionable at best. Definitely low cost but the reasons are it is generally slow and it is not rated for unattended (CAT). Someone like McDonalds can twist the processor’s arm and get a non-CAT terminal in place (they call it semi-attended which is NOT a PCI classification). Smaller companies will not be able to use the P400.
ADA – no mention of accessible device options and video demo doesn’t demonstrate any.
Linux-based Tizen — some prefer Windows for network integration and device compatibility and flexibility might be reduced. Our guess is modified digital content player.
We find it unsettling that “KMA Series” is nomenclature chosen. KMA Kiosk Manufacturer Association has no involvement at all with this unit.
Samsung News Item
Samsung Kiosk At A Glance
Samsung Electronics today announced the expanded availability of Samsung Kiosk, an all-in-one solution that offers contactless ordering and payment capabilities. Providing customers with easy install options and a protective coating, the Kiosk is now available in 12 countries worldwide, including the United States, Canada, the United Kingdom, Ireland, France, Sweden, the Netherlands, Belgium, Spain, Austria, Australia, and Singapore.
“Kiosks have quickly become a part of everyday life, providing customers with a simple and interactive way to purchase items while giving businesses an innovative solution to reimagine the workplace and increase efficiency,” said Hyesung Ha, Senior Vice President of Visual Display Business at Samsung Electronics. “Samsung’s new all-in-one Kiosk is a smart and seamless solution, offering all the right features needed for businesses.”
Available in a stylish grey-white color, the 24-inch touchscreen display—powered by Samsung’s proven SoC (System on Chip) technology—the Kiosk eliminates the need for an external PC while delivering powerful and reliable technology that reduces power consumption compared to standard use external PCs. The Kiosk adopts a modular design to provide a variety of payment options, including a cradle1 for major EMV (Europay, MasterCard, Visa) terminals, in addition to barcode and QR code readers along with a built-in printer and Wi-Fi system. This all-in-one functionality makes maintenance fast and easy, ensuring minimal business downtime and increasing customer satisfaction.
Samsung Kiosk is suitable for any business environment with a variety of installation options. Firstly, the countertop type can be installed on any counter or table within a store, without the need for any additional construction, saving time, cost and space. When installed with a stand, it can be positioned anywhere within a store to be seamlessly integrated with the interior design, due to the detachable functionality of the stand. The Kiosk can also be wall-mounted2 to maximize space savings.
During a time when contactless interactions have increased, Samsung applied a UL-certified Antimicrobial Coating3 to the Kiosk display. The coating also prevents the screen from being tarnished by oxygen and sulfur in the air, maintaining crystal clear picture quality throughout the lifespan of the Kiosk. In addition, the display is covered with a shatterproof film, protecting customers even in case of severe damage.
Samsung Kiosk uses three-layer security protection powered by Samsung Knox technology, designed to protect its hardware, payment platform and application, as well as customer information.
Major fintech and Point of Sales (POS) solution partners are joining the Samsung Tizen Kiosk ecosystem, with already more than 20 partners such as GRUBBRR™, Softpoint, Nanonation Inc., 900 Solutions Corp., Big Digital Corp., Global P.O.S, EuroPOS, Nowbusking and others playing a pivotal role in expanding the possibilities of powerful innovations such as the Kiosk.
“As GRUBBRR™’s innovative self-ordering solutions are introduced into Samsung’s powerful and responsive Tizen Platform, we are excited to showcase the innovative kiosk with higher stability and performance,” said Sam Zietz, CEO of GRUBBRR™, North America’s leading self-ordering solution provider.
With the MagicINFO Remote Management feature, efficiency in store management can be enhanced by identifying any issues in real-time and taking necessary measures. Remote control capabilities enable the diagnosis of issues and remote control of essential functions such as switching the screen on and off.
We’ve covered the Samsung kiosks for Grubbrr and for Clover. Great unit (though we wish accessibility & Windows OS options). This article is by Samsung and they do a good “typical” benefits overview for self order terminals. Leads off with an emphasis on labor shortages. Bingo. But another aspect of these order terminals unmentioned is how they are now filtering down to small and medium business. The Clover Kiosk for example can be ordered online for under $3000 and received in less than 6 weeks. Payback typically for a single restaurant is 16 weeks. And they naturally come with a labor shortage and oftentimes a language barrier for operators for which English is their second language.
I think the ROI deserved mention since that is deciding factor for many to buy it. No mention of using the nice display for digital messaging either. In the article they interview Zac Rustad and we recommend visiting their online “get your Clover kiosk” now athttps://orderingkiosk.net, they may even give you a discount if you mention us. Stop by NRF and 1602 next week and you can get a demo of the Samsung kiosk in its Clover interaction by Zac himself. Our NRF portal shows several Samsung products at NRF. We do have the Samsung Order Terminal Kiosk KM24A brochure available.
Labor shortages and the supply chain crisis have dealt a double whammy to quick-service restaurants (QSRs) and convenience stores, but the issues are surmountable for operators willing to look out of the box.
Self-service kiosks are a prime off-the-shelf solution and provide multiple benefits, like improved shopping efficiency. They’re easy to integrate into small retail spaces without disrupting the customer experience, and operators can make quick menu updates as items become unavailable. Self-service kiosks such as Samsung Kiosk are reliable, unlikely to fail and result in downtime. They also free up staff to focus on other tasks.
What’s more, consumer acceptance of this technology is high. As the trend toward contactless shopping has grown, self-service payment kiosks have quickly become a normal part of everyday life in retail stores.
A solution to shortages
Self-serve kiosks can compensate for labor shortages by putting customers in control of their order, allowing them to browse menu items, select what they’d like and pay in their own time, without the need for a sales assistant.
Staff shortages are also reported to have reduced operating hours and speed of service at QSRs and c-stores. Such delays can hamper sales; 85 percent of consumers report that they’ll leave a business when the line is too long.
Increase basket size in the c-store
Get your free guide to digitizing convenience stores to boost sales using digital signage. Download Now
The Restaurant Association’s November survey found that, in recent months, 96 percent of operators experienced supply delays or shortages of key food or beverage items, while 8 in 10 have faced similar problems with their equipment or service items. As a result, the majority of QSR and restaurants operators are revisiting their menus and updating their associated processes.
Benefits of restaurant and QSR kiosks
Self-service kiosks improve the customer experience by providing intuitive all-in-one ordering and payment systems, which enable shoppers to jump the line. There’s no more waiting for a sales attendant to become available, wait for answers to basic questions or wait for help with checkout. The kiosk puts customers in control of their own orders. They can browse, get product information, order and pay, with multiple payment options.
With more flexibile technology, restaurant operators can make instant updates to their menu as it changes. If an item is suddenly out of stock, restaurants can adjust the menu immediately, improving customer satisfaction.
Customers using kiosks will have access to the most current, up-to-date menus. This removes the possibility of disappointment that comes when someone selects a product that’s no longer available.
Upselling and promoting premium products
Kiosks also make it easier to upsell. Unlike store employees, kiosks never tire of asking customers if they would like something else. Besides suggesting add-ons, kiosks can promote limited-time offers and new menu additions. They can even encourage people to join the store’s loyalty program, helping increase business revenue and profits.
Getting it right first time
Kiosks help QSRs and c-stores deliver a consistent customer experience by largely removing human error from the equation. As customers place orders, self-service helps ensure accuracy, confirming their final selections before payment. Many customers say modern menu boards that confirm their orders are a top reason for revisiting a particular venue or business.
Kiosks are compact self-serve solutions that can be easily integrated into QSRs and c-stores without disruption. They offer multiple modes of installation — standing, wall-mounted and countertop — so they’re well suited to the majority of store configurations and layouts. Kiosks can be managed remotely, allowing QSRs and c-stores to troubleshoot and resolve any issues from afar, anywhere they have any internet connection.
Meet Samsung Kiosk
Samsung Kiosk is a sleek, all-in-one payment and ordering solution aimed at convenience retailers and QSRs. The versatile, compact solution offers multiple installation options: counter, stand or wall. Its eye-catching design draws attention on its own, while the neutral grey-white tones blend in naturally in any store environment.
With a highly responsive 24-inch touchscreen, the kiosk also includes a speaker, terminal and printer — all in a single plug-and-play unit. And thanks to the internal payment module, there’s no need for peripheral devices. Easy to install and activate, the kiosk offers transactional security, remote access and mobile device management (MDM) tools so IT and operations managers can easily monitor multiple kiosks across a network.
Customer safety is also top of mind. Shatterproof film prevents the screen’s glass from dispersing in an accident, and an antimicrobial coating helps inhibit bacteria growth for continuous use.
Kiosks lend a hand
Self-serve solutions like Samsung Kiosk provide a near-immediate solution for labor and supply chain challenges in the food and beverage industry. Always-on, self-serve kiosks enhance the customer experience by allowing people to skip the line and take charge of their own orders.
By improving overall efficiency and transaction value, kiosks also free up staff to focus on more value-added tasks. It’s a win-win.
Make your customer experience as compelling as possible with more restaurant and in-store display solutions for your restaurant or store to— as you drive customer traffic, boost order size and streamline back-of-house processes. And get yourfree guideto digitizing convenience stores to boost sales using digital signage.
RIDGEFIELD PARK, N.J.–(BUSINESS WIRE)–At the National Retail Federation’s (NRF) BIG Show 2018, Samsung Electronics America, Inc. is spotlighting several new solutions to help retailers harness the power of data to design and deliver an enhanced, more intelligent customer experience. Central to this year’s introductions at Samsung’s NRF booth (#1862) is SamsungConnected Spaces, an all-in-one Pop-Up store solution that gives brick-and-mortar retailers a platform to create a Pop-Up store infused with data collection and analysis capabilities.
Pop-Up stores let retailers activate short-term physical retail opportunities, such as seasonal trends or product launches. Samsung Connected Spaces delivers an Internet of Things (IoT)-ready solution that provides retailers with data and insight on key store factors – including customer traffic, dwell time, and demographics (age & gender) – that can be measured for specific times and areas in a store.
This enables retailers to better understand the customer journey from entrance to purchase, and use the information for Pop-Up store layout, product placement, staff scheduling and inventory management. According to Forrester Research, in 2017, 47% of surveyed commerce technology influencers are continuing or increasing investments in in-store analytics.
Editors Note: As much as we appreciate Microsoft supporting some sort of kiosk mode we can’t help but wish they could recommend “assistive” products like KioWare and Sitekiosk which eliminate the “learned my lesson” or didn’t. Companies who have spent years analyzing and dealing with the situation have a much more robust, time-saving and cost-effective solution. There are more complex solutions such as Nanonation and 22Miles which can also be used depending on the situation.
Kiosk Mode Software Providers
KioWare software for lockdown and remote monitoring
Sitekiosk – Android and Windows lockdown, remote management and CMS for digital signage
Over the last 25 years we have seen repeated recurring cycles of company network technicians bored with their current tasks and deciding that by reading a few articles and running a test on their PC that they are perfectly knowledgeable. No offense but one critical credential for any supplier/provider is “how many times have you been hacked?”. Unless you have been hacked, repeatedly, you are essentially a neophyte.
Finally, no offense but it is worth considering Android for in-house locked down access. Active Directory is one vector to consider eliminating.
From KioWare — Two big gotchas of browser Kiosk Mode is user session management and crash management.
On a public use self-service kiosk, it is important that any trace of the previous user be deleted when done (cookies/cache/files). It is also important for the application to reset to its start page for the next user. While the web content could be programmed to do both of these, they usually do not. KioWare fully handles these issues as well as additional user session functionality.
While certainly more commonplace when web content used Flash that leaked memory and crashed after x hours, it is still common for web content to not be stable over long periods of time. KioWare has a service that runs in the background that does nothing but ensures that KioWare and the application is happy. Restarting or rebooting when they are not.
And also, depending on the application, there are other gotchas, but these two are the big ones.
From SiteKiosk— Microsoft provides a basic lockdown solution that misses many key features that kiosk software like SiteKiosk provides for a successful deployment of kiosks, public computers and digital signage screens.
Different devices in public locations require different designs and layouts. Kiosk software like SiteKiosk come with different layouts, customizable browser designs and a design tool to create custom user interfaces without programming skills. Microsoft’s kiosk solution might require you to consult with a web developer if you require a certain design of your start screen.
Especially for larger deployments and for managing interactive screens, a Cloud-based remote management, monitoring solution adds value for administrators to remotely update the configuration and the content on the remote clients without local human intervention. Similarly, important information, notifications and logs can be accessed by administrators remotely.
Kiosk software adds necessary system monitoring and maintenance features out-of-the-box. A software watchdog feature in SiteKiosk monitors the system and restarts it within seconds if needed.
To protect business and user data, kiosk software like SiteKiosk also provides a session reset feature to reset the system after a pre-configured idle time and/or upon clicking a logout button by the user.
All browser and application windows will be closed, all user traces will be deleted (history, cookies, and cache), and the SiteKiosk browser returns to the Start Page.
Most kiosk software products and remote management solutions for kiosk systems can be tested before purchasing.
There is mismatch in “Use Microsoft Edge kiosk mode” setting in the Device Restriction Configuration Profile and Kiosk Configuration Profile. You need to configure these 2 profiles in accordance with each other.
By default, the “Device restrictions” configuration profile has the value of “Use Microsoft Edge kiosk mode” is set to No:
Changing the “Use Microsoft Edge kiosk mode” to the appropriate kiosk option matching with the Kiosk Configuration Profile as shown in the following example image:
kiosk mode edge
Autopilot Profile is missing If you deploy image by Autopilot.
It is used for initial kiosk setup, no specific setting is required but the profile itself.
Reboot is not proceeded on kiosk device after a change in kiosk profile setting.
If all of the above configuration settings are setup correctly and kiosk mode is still not working as expected, the Device may need to be synchronized with Endpoint Manager and reboot to have kiosk profile updated with new setting change.
Result example, Windows 10 Kiosk with Bing Weather autolaunch.
Sign-in as localkioskuser
After about 2 seconds, the Bing Weather will be automatically launched as shown:
After about 3 to10 seconds, the Bing Weather detail screen will be impressively shown.
To get other apps, you could move your mouse to the top right corner to close the current app, and then, open another one.
To Repurpose kiosk devices:
Once the assigned access feature, (kiosk mode) with multi-app configuration is applied on the device, certain policies are enforced system-wide, and will impact other users on the device. You will need to reset to factory default or reimage devices to clear all the policies.
Running Windows 10 Kiosk by Edge Chromium
An initial set of kiosk mode features are now available to test with Microsoft Edge Canary Channel, version 87. You can download Microsoft Edge Canary from the Microsoft Edge Insider Channels page as shown here:
Kiosk Association Recommendations for Microsoft Internet Edge Kiosk Mode
Rather than prove your knowledge of Microsoft tools (which come and they go much like Google), the better path whether you are running Windows or running Android is to utilize some purpose built lockdown browser tools that come with a ton of more granular control, device control, remote monitoring and more. Much better long term support as well. Sitekiosk and KioWare are excellent options and will save you time, money, keep you safer and give you reports on activity.
Deli Order Ahead Kiosks Added to 30 Schnucks Stores – 01-31-22
Schnuck Markets has installed self-service kiosks that enable customers to place deli orders in 30 stores, bringing the units to more than half of the Midwestern supermarket chain’s locations, according to a Monday press release.
The terminals accept orders for sliced meats, cheeses and prepared foods, with the items delivered to an adjacent cooler for shoppers to pick up at their convenience.
Schnucks is increasing its use of the self-service deli-ordering units as retailers look for ways to overcome continuing difficulty in hiring workers to staff their stores.
Not very informative insofar as kiosks go
Costco food order kiosk gen1 – Elo, Verifone and Epson
Old concept which has generally failed.
Not the first time tablets used for taking orders at Deli. There have been many iterations.
The best iteration we have seen would be Costco. I need a hotdog (or slice of pizza).
Costco could probably use a digital display to notify customers when their order was ready but then we wouldn’t hear the employee periodically yelling. I wonder how many times that has triggered me to order something.
Didn’t see a picture of the cooler they talk about here
You get a text msg when order is ready?
Last fall, Schnucks said it would raise pay for associates in its deli, meat and seafood departments at least $12.75 per hour, more than the $12.10 hourly minimum wage it announced for other workers. I think here in Colorado closer to $20
Meat and deli workers are more likely to be union so retailers tend to take a different strategy with them.
I doubt you ever see this at Wegmans
We notice we don’t have a content category for “deli kiosk” as they are rare at best. For this one post we went ahead and made one, just to have one.
HMSHost kiosk ordering in Quick Service Restaurants Roll Out
QikServe kiosk solution deployed in more than 50 highway and airport restaurants
BETHESDA, MD – Meeting the needs of busy travelers, global restaurateur HMSHost continues to innovate the restaurant industry with expanded service format options, offering self-order kiosks in quick service restaurants it operates in airports and highway travel plazas across North America. This modern ordering and payment amenity is now available across a variety of HMSHost quick service restaurants in over 50 airports and travel plazas and will be deployed in approximately 100 locations by the end of 2019. The innovative kiosk solution utilizes the QikServe self-service platform and is seamlessly integrated with HMSHost’s point-of-sale system.
Kiosk ordering in these restaurants serves travelers using QikServe’s enterprise platform, allowing guests to browse the menu and make selections, order, and pay via an intuitive digital interface. The ordering process also includes a range of cross-selling and up-selling options that offer guests more options to add to their meal. The kiosks have already demonstrated a typical increase in average transaction value of around 20%.
“Since deploying the QikServe kiosk solution, we have seen a significant improvement in overall guest satisfaction,” said James Schmitz, Vice President of Innovation at HMSHost. “We are confident that technology solutions like kiosk ordering are transforming the food industry. By introducing these innovations in travel venues, HMSHost is exposing people from all over the world to the technology-driven future of dining out.”
Self-order kiosks improve the guest experience for travelers by helping combat long lines and providing more flexible levels of interaction when placing an order. Guests have more time to browse the menu with kiosk ordering, often leading to the discovery of new favorites and greater sales. The platform also helps during times of high customer volume, common in travel venues.
“We are thrilled to be working with a world leader like HMSHost to revolutionize the ordering process at its restaurants across North America,” said Daniel Rodgers, Founder & CEO, QikServe. “I am delighted that we are delivering value for HMSHost while also bringing convenience to the traveler experience. This is a fantastic demonstration of how our integrated platform provides the flexibility to deliver a wide range of digital self-service experiences across the hospitality industry.”
Exposure to broad audiences will play a role in revolutionizing the restaurant industry as HMSHost continues to launch innovations like the QikServe-powered kiosks in more of its restaurants. The companies are also working together on self-service solutions beyond kiosks. These technology solutions are impacting the restaurant industry, giving guests convenient options to order exactly what they want and giving restaurants improved satisfaction levels and stronger overall results.
HMSHost Leading the Industry
HMSHost is recognized by the industry as the top provider of travel dining with awards such as 2018 Best Overall Food & Beverage Operator (for the eleventh consecutive year) by Airport Revenue News. USA Today 10Best Readers’ Choice Travel Awards recognized HMSHost’s Summer House Santa Monica at Chicago O’Hare International Airport as Best Airport Bar / Restaurant Atmosphere. HMSHost is a leader in sustainability practices which include plans to eliminate conventional plastic straw use by 2020. The company also creates original award-winning events like Airport Restaurant Month, Channel Your Inner Chef live culinary contest, and the Adrian Awards Gold winning campaigns, #HMSHostLove and Eat Well. Travel Further.
Global restaurateur HMSHost is a world leader in creating dining for travel venues. HMSHost operates in more than 120 airports around the globe and at more than 100 travel plazas in North America. The company has annual sales of nearly $3.3 billion and employs more than 41,000 associates worldwide. HMSHost is a part of Autogrill Group, the world’s leading provider of food & beverage services for people on the move. With sales of €4.6 billion in 2017, the group operates in 31 countries and employs over 58,000 people. It manages approximately 4,000 stores in about 1,000 locations worldwide.
Visit HMSHost.com for more information and connect with HMSHost on Facebook, Twitter and Instagram.
QikServe is the enterprise platform for guest self-service in hospitality. Using any channel from kiosks and tablets to web and mobile apps, hospitality operators can provide powerful in-store solutions from ordering to payment, giving guests the convenience to order and pay for their food and drinks whenever and however they want. www.qikserve.com
Update 3/4/2023 — Restaurant Spaces mostly reiterated all the same data points and added some ad hoc comments from Goodhew + a nice video of Goodhew speaking to audience. Notes below.
GRUBBRR, an industry-leading provider of self-ordering technologies that are revolutionizing the way that commerce is transacted, announced today that it will be rolling out its Samsung Kiosk powered by GRUBBRR at BurgerFi – one of the nation’s fastest-growing premium fast-casual dining concepts – corporate headquarter locations throughout Florida.
BurgerFi specializes in providing a better burger experience with all-natural burgers and sides. In 2020, BurgerFi won QSR’s 2020 Breakout Brand of the Year and was recently named “Best Fast Casual Restaurant” in USA Today’s 10Best 2022 Readers Choice Awards for the second consecutive year.
Burger Fi also notes that GRUBBRR kiosks have been critical to maintaining operating costs. “Kiosks make sense from a financial perspective in that they are less than the all-in-cost of a POS solution and do not require a cashier. The upsell on the check means that we’re seeing more revenue per customer and deflecting the labor to spend time on value-add customer service rather than just taking an order.”
In December 2021, BurgerFi launched a pilot program with GRUBBRR to test the effectiveness of self-ordering technology to decrease operating costs, minimize dependency on labor, increase revenue, and provide customers with a better overall experience. Throughout the pilot, the Samsung Kiosk powered by GRUBBRR showed significant lift in sales, with average ticket sizes increasing by 18.5% and 52% of customers opting into upsells. The Kiosk also absorbed up to 133 orders per day on average, accounting for 75% of total orders placed in the store and 78% of net sales.
Following the successful pilot, BurgerFi selected GRUBBRR as its exclusive self-ordering technology provider. The kiosks are currently being deployed across all 17 of BurgerFi’s corporate locations, while franchises will have the opportunity to opt-in, as well.
“From upselling menu items to digital processing, and the newfound ability to offer our entire menu in real-time, the operational and technological benefits of GRUBBRR kiosks are tremendous,” said Karl Goodhew, Chief Technology Officer at BurgerFi. “We look forward to our continued partnership and cannot wait to see what’s in store for us next.”
“BurgerFi is a known innovator when it comes to implementing digital technologies,” said Sam Zietz, CEO of GRUBBRR. “By automating tedious or routine tasks, restaurants such as BurgerFi, are able to run their operations more efficiently with less labor, thereby saving on labor costs while maintaining a great customer experience.”
To learn more about how GRUBBRR’s solutions work in BurgerFi, you can read the BurgerFi Case Study at www.grubbrr.com.
Headquartered in Boca Raton, Florida, GRUBBRR is the leader in self-ordering technologies that are revolutionizing the way commerce is transacted. GRUBBRR’s award-winning ecosystem, which includes kiosks, smart lockers, kitchen display systems, order progress boards, digital menu signage, mobile ordering, POS, online ordering, and more, are proven to help businesses maximize revenue, decrease labor costs, and improve the consumer experience. With solutions that are adaptable and beneficial to a multitude of businesses, GRUBBRR powers both enterprise-level and small and medium businesses across verticals such as quick-service restaurants, fast casual restaurants, stadiums, movie theatres, casinos, micro-markets, retail, and more. To learn more about GRUBBRR and its products, visit https://grubbrr.com/ or connect with us on LinkedIn, Facebook, Instagram, Twitter and TikTok.
About BurgerFi International (Nasdaq: BFI, BFIIW)
Established in 2011, BurgerFi is a leading multi-brand restaurant company that develops, markets, and acquires fast-casual and premium-casual dining restaurant concepts around the world, including corporate-owned stores and franchises. BurgerFi is among the nation’s fastest-growing better burger concepts with 124 BurgerFi restaurants (97 franchised and 27 corporate-owned). As of March 31, 2022, BurgerFi is the owner and franchisor of the two following brands with a combined 185 locations.
BurgerFi is chef-founded and committed to serving fresh, all-natural and quality food at all locations, online and via first-party and third-party deliveries. BurgerFi uses 100% American Angus Beef with no steroids, antibiotics, growth hormones, chemicals or additives. BurgerFi’s menu also includes high quality wagyu beef, antibiotic and cage-free chicken offerings, fresh, hand-cut sides, and custard shakes and concretes. BurgerFi was named “Best Fast Casual Restaurant” in USA Today’s 10Best 2022 Readers Choice Awards for the second consecutive year, QSR Magazine’s Breakout Brand of 2020, Fast Casual’s 2021 #1 Brand of the Year and included in Inc. Magazine’s Fastest Growing Private Companies List. In 2021, Consumer Report’s Chain Reaction Report praised BurgerFi for serving “no antibiotic beef” across all its restaurants, and Consumer Reports awarded BurgerFi an “A-Grade Angus Beef” rating for the third consecutive year. In May 2022, BurgerFi ranked #1 in Eat This, Not That!’s list of top fast-casual chains that use high-quality beef products. To learn more about BurgerFi or to find a full list of locations, please visit www.burgerfi.com. Download the BurgerFi App on iOS or Android devices for rewards and ‘Like’ or follow @BurgerFi on Instagram, Facebook and Twitter.
BurgerFi® is a Registered Trademark of BurgerFi IP, LLC, a wholly-owned subsidiary of BurgerFi.
Sixteen Nine (All Digital Signage it says) — The units reduce labor demands and one to one contacts (health safety), but they also do the boring but valuable stuff like reliably try to upsell during the order process. With more than 50% responding to upsells, it’s significant.
The Restaurant Spaces people did a nice video of Karl
In late 2021, BurgerFi began installing self-service kiosks in its restaurants. Today, 80 percent of its corporate-owned locations are fitted out with the new technology, and the process of introducing it to the fast-casual chain’s franchisees has begun. Having previously implemented self-checkout technology at Macy’s, Chief Technology Officer, Karl Goodhew, will shed light on the journey so far at BurgerFi, as well as dealing with the biggest barrier to kiosk adoption… overcoming stigma and getting buy-in from all stakeholders. Recorded at RestaurantSpaces Fall 2022 in Santa Barbara, CA.
Self-service retail solutions have been gaining popularity for years, and COVID-19 rapidly accelerated the widespread adoption of contactless technology. Now, consumers expect self-service options everywhere they shop — from checking out at the grocery store to placing an order at a furniture outlet.
According to the 2021 State of Self-Checkout Experiences report from Retail Today, 60 percent of the 1,000 respondents said they opt for a self-service kiosk rather than a cashier whenever possible. The demand for convenience and increased safety isn’t likely to wane, so retailers must find ways to meet this demand, or risk losing customers to competing brands that do offer self-service.
Samsung Kiosk helps brands institute a self-service checkout option quickly, easily and affordably. The sleek, all-in-one solution features an interactive retail display, speaker, printer, scanner, payment processor and more — and it’s suitable for businesses of any size. Here’s how Samsung Kiosk can help your retail business boost revenue, increase operating margins and enhance the customer journey.
1. Improve the customer experience
Consumers want convenience, consistency and safety in a self-service solution. Contactless technology like Samsung Kiosk ensures a simple shopping experience where customers can browse, order and pay in one location. There’s no need to wait for a sales attendant to answer questions or help with checkout. Your Kiosk gives customers the help they need whenever they need it.
Improve store safety with digital signage
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Kiosks can also help customers ensure accuracy when placing special orders. Rather than trying to communicate their needs to a sales representative, customers can use the Kiosk to place the order themselves, minimizing the potential for frustration caused by miscommunication during the transaction.
2. Increase upsell opportunities
One of the biggest advantages of self-service kiosks is the ability to upsell. New or busy employees may forget to mention upsell offerings, causing your business to lose out on easy profits. Kiosks, however, let customers see every available option, which they can explore without rush or judgment.
In a cosmetics store, for instance, operators can promote limited-time offers on the Kiosk’s home screen, or suggest add-ons and product samples. Kiosks can also be programmed to allow other kinds of purchases, such as gift cards and memberships, and to encourage enrollment in your loyalty program.
3. Flexible design and sleek aesthetic
For a lot of brands, store design is a signature part of the brand aesthetic. Samsung Kiosk’s variety of mounting options gives retailers the flexibility to install it wherever is most ideal for their specific needs. The self-service display can be installed on any countertop or table without any additional construction.
If you opt for the floor stand, it can be positioned and moved anywhere in your store. Your Kiosk can also be wall-mounted to maximize space savings, and its neutral grey-white tone fits in with any existing aesthetic. Plus, the built-in printer and Wi-Fi system eliminate the need for added, clunky hardware.
4. Easy installation
Traditional kiosk solutions are often associated with prohibitive lead time caused by complex, costly installations. Samsung Kiosk cuts that all out by arriving ready to use straight out of the box, including the payment and printing features, so retailers can deploy the Kiosk in minutes — no custom configuration or assembly required. For increased payment flexibility, Samsung Kiosk works seamlessly with a variety of PIN pads approved by financial institutions.
With such ease of use and a more accessible price point, Kiosk opens the door for smaller retailers to join the self-service revolution. Increased adoption of this technology ultimately promotes safety and convenience for everyone.
5. Remote device management with MagicINFO
In the fast-paced retail industry, it’s critical that operators are able to control their kiosks and turn them on or off at a moment’s notice. Samsung’s proprietary remote management system, MagicINFO, empowers retailers to manage their devices and diagnose issues from any web-enabled device, anywhere in the world.
There’s no need for external device management software or hardware. With MagicINFO, managers can access display information, check the status of peripheral devices and resolve errors quickly.
6. Durable and shatter-resistant
In high-traffic retail areas, anything can happen: slips, falls, runaway carts, rambunctious kids, the list goes on. To further protect customers — and your investment — Samsung Kiosk comes with a shatter-resistant film that prevents its 24-inch screen from breaking into shards. The UL-certified antimicrobial coating also prevents the screen from being tarnished by oxygen and sulfur in the air, maintaining crystal-clear picture quality throughout the device’s lifespan.
Given that consumer demand for convenience and safety will have long-lasting effects on the retail industry, self service kiosks are a smart way for retailers to stay in tune with their customers’ needs. With its simple setup, durable hardware and robust content management capabilities, Samsung Kiosk is an affordable solution that retailers can install quickly and easily to help increase profits, enhance the customer journey and prepare for the future in this increasingly competitive space.
Samsung Kiosk meets the impact demands of high-traffic retail environments while providing a safe, secure and engaging customer journey. See how these other innovative retail displays can help your business boost profits and streamline operations. Or learn how to unify an omnichannel marketing strategy from the storefront to point of sale in this webinar.
Davina van Buren
Davina van Buren is a freelance B2B technology writer who specializes in travel, restaurants and hospitality, retail, food tech and cleantech. A former television reporter and consumer magazine editor, she’s found her home in the B2B world, which satiates and excites her entrepreneurial spirit. Davina is currently pursuing an Executive MBA in Online Marketing.
Samsung visualizes the future of connected retail with updates to its display technology including the NEW Samsung Kiosk Windows 10 IoT Enterprise edition — Press Release — This has been expected since the original came out with the Tizen unit which is the essential media player for Samsung displays. You can see the addition of camera, scanner and any other desired devices is now possible. Plus for the large clients that are looking to integrate into their “domain” or network, many use Windows domain management and network tools. Adding existing remote monitoring reporting to those units becomes very easy. Comparable to Tizen would be Chrome Flex. The next addition could be a Windows-based media player for that matter.
In addition to featuring Video Wall Displays and Indoor and Outdoor LED Signage onsite at its NRF booth, Samsung will unveil its NEW Samsung Kiosk Windows 10 IoT Enterprise edition joining our lineup of Samsung Kiosk solutions. The innovative and secure self-service display solution known for its ready-to-use capabilities and simple deployment combines a touch display with a speaker, printer, scanner and payment solution all in a sleek new design. The technology will now also be available in Celeron i3, i5 and i7, as well as Windows Operating Systems (OS), providing retailers greater flexibility and shoppers more convenient and alluring in-store experiences.
“Consumer expectations are ever-evolving, which is prompting retailers of all sizes to dramatically transform the way they meet these growing demands,” said Chris Mertens, Vice President of U.S. Sales, Displays, Samsung. “Delivering quality products is no longer enough – retailers must now entice and delight customers in ways that create meaningful connections and experiences. Through our strategic partnerships and the updates made to our display technology integrated with our MagicINFO™ software management system, Samsung is empowered to help retailers achieve this goal by embracing technology that captivates consumers through every point of contact, ensuring retailers’ viability in an increasingly competitive market.”
Sounds in the booth — Coffee being poured and chickens clucking by HARMAN
Digital signage advertising — Samsung Ads, Samsung Electronics’ advertising ecosystem, powers the DOOH advertising solution that will be featured on display at NRF.
Rugged mobile devices for employees — barcode scanning, mobile point of sale (mPOS), payment processing, employee communications and more.
Foot traffic analysis by FastSensor
Curbside — outdoor, dual-side, battery-powered display that features individual systems enabling retailers to deploy different content on each side of the display and overcome critical issues in different environments.
Store Design – spatial 3D scans of stores
Face Verification Ordering — PopID, a biometric fintech company, and XPR, a global kiosk software platform, are revamping convenience in quick-service restaurant experiences with their integration of face verification capabilities in the Samsung new Windows Kiosk.
Automated social media populating mechanism
Noted 30 units at Duck Donuts with GRUBBRR — + you get the smell of donuts and sound of coffee
Large Format Displays or LFD enters the vocabulary
I spent last Friday reading the proposed §504 regulations, which runs a little over three hundred pages, put out by the U.S. Department of Health and Human Services. The regulations have not been updated in decades and this is their update. The proposed regulations can be found here. Comments on the regulations are due November 13, 2023. Due to the way administrative law works, getting the proposed regulation changed means getting in comments now. It is very difficult to affect regulations once they are finalized.
Ultimately the HHS is going to adopt the U.S. Access Board guidelines to be issued this December. If HHS funding is involved in any way then this new proposed rule will apply and all of this is directed towards Health.
Telehealth would seem to be “under the gun” here. There are many devices that may twist and/or be physically manipulated.
Chromebooks for Education. Lots of website content there.
Stay away from speculation, stereotypes, and generalizations. Rely on objective evidence instead.
Don’t forget about the interactive process.
Focus on the definition of a disability rather than on any diagnosis.
The confusion in the proposed regulations over causation definitely needs to be clarified because “solely by reason of,” “by reason of,” “on the basis of,” and “because of,” are not equivalent to each other. That is, while on the basis of, “because of,” “by reason of,” may mean the same thing, “solely by reason of,” definitely means something different, as discussed here.
Healthcare professionals will need to undergo substantial retraining with respect to the worth of individuals with disabilities and how curing or fixing the disability is not necessarily the name of the game when it comes to treating people with disabilities.
Associational discrimination is a thing under these proposed regulations.
Current user of the illegal use of drugs is incredibly complicated.
With respect to service animals, it is two inquiries and not two questions. HHS really needs to avoid the unnecessary confusion in its final rule that presently exists in the proposed regulation and its discussion of same.
Undue burden requires a certification from the entity.
Expect lots and lots of comments to come in from industry groups and persons with disabilities on the proposed regulation.
The proposed regulations certainly would be covered by the major question doctrine, which we discussed here. Is the grant of authority for the regulations sufficient to allow HHS to come up with such game changing regulations?
Criteria that screen out people with disabilities, including any technical standards, need to be reviewed very closely.
The Department proposes to amend its existing regulation implementing section 504 for federally assisted programs and activities to address the obligations of recipients of Federal financial assistance to comply with section 504 across a variety of contexts. The proposed rule clarifies the application of section 504 to several areas not explicitly addressed through the existing regulation, including medical treatment decisions; the use of value assessments; web, mobile, and kiosk accessibility; and accessible medical equipment. The proposed rule also expands on and clarifies the requirements in the current regulation applicable to federally funded child welfare programs and activities.
The Department is aware that some recipients, including doctors’ offices, hospitals, and social service offices, use kiosks or similar self-service transaction machines for members of the public to perform a number of tasks including checking in for appointments, providing information for the receipt of services, procuring services, measuring vitals, and performing other services without interacting directly with recipient staff.
The use of inaccessible kiosks that result in delays checking in, privacy concerns, and even the complete inability of people with disabilities to check in for their appointments results in avoidable lack of access to health and human services.
The Department has received information from individuals with physical disabilities who have experienced difficulty reaching the controls on kiosks, or operating controls that require tight grasping, pinching, or twisting. Individuals with hearing loss may not be able to operate a kiosk effectively if audio commands or information are not provided in an alternative format. The Department is aware of the barriers created by inaccessible kiosks, particularly in health care, so the proposed rule includes a provision specifically addressing recipients’ existing obligations with respect to kiosks.
The Department is not proposing specific technical requirements for kiosks, but proposes to include general language recognizing that section 504 prohibits recipients from discriminating on the basis of disability in their programs or activities provided through kiosks because of the inaccessibility of those devices.
Here is “bailout” provision — Recipients that use kiosks may make their programs accessible by instituting procedures that would allow persons with disabilities who cannot use kiosks because of their inaccessible features to access the program without using kiosks. For example, a clinic or a social services office may allow persons with disabilities to go directly to the personnel at the main desk to register for necessary services. Such work-around procedures must afford persons with disabilities the same access, the same convenience, and the same confidentiality that the kiosk system provides.
In instances where kiosks are closed functionality devices that do not rely on web content or mobile apps, the proposed technical standards in § 84.84 will not apply. Under these circumstances, recipients are still obligated to ensure that individuals with disabilities are not excluded from participation in, denied the benefits of, or otherwise subjected to discrimination in any program or activity of the recipient, including the information exchange that would occur at the kiosk.
The Department is aware that the U.S. Access Board is working on a rulemaking to amend the ADA Accessibility Guidelines to address the accessibility of fixed self-service transaction machines, self-service kiosks, information transaction machines, and point-of-sale devices. The Access Board issued an advance notice of proposed rulemaking on these issues in September 2022 and heard from more than 70 commenters. The Board is now in the process of developing a notice of proposed rulemaking, which may be issued by December 2023. Once these guidelines are final, to be enforceable, DOJ and the U.S. Department of Transportation would have to adopt them, via separate rulemakings, before they would become enforceable standards for devices and equipment covered by the ADA. Similarly, HHS will consider adopting these guidelines under section 504 once they are finalized.
Definition of kiosks proposed — The Department proposes to add a definition of “kiosks.” Kiosks are self-service transaction machines made available by recipients at set physical locations for the independent use of patients or program participants in health or human service programs or activities. The devices usually consist of a screen and an input device, either a keyboard, touch screen or similar device, onto which the program participant independently types in or otherwise enters requested information. In health and human service programs, recipients often make kiosks available so that patients or program participants can check in, provide information for the receipt of services, procure services, have their vital signs taken, or perform other similar actions. These devices may rely on web content or mobile apps or may be closed functionality devices, i.e., devices that do not rely on web content or mobile apps. Definitions (kiosks) Question 2: The Department requests comment on whether a definition of “kiosks” is necessary, and if so, requests comment on the Department’s proposed definition in § 84.10 and any suggested revisions to it.
Section 504 prohibits discrimination on the basis of disability in programs and activities  that receive Federal financial assistance as well as in programs and activities conducted by any Federal agency. Section 504 provides:
No otherwise qualified individual with a disability in the United States, as defined in Section 705(20) of this title, shall, solely by reason of her or his disability, be excluded from the participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance or under any program or activity conducted by any Executive agency or by the United States Post Office.
The Office for Civil Rights (OCR) in HHS enforces section 504 as well as two other statutes that prohibit discrimination on the basis of disability. Title II of the Americans with Disabilities Act (ADA) prohibits discrimination on the basis of disability in, among other areas, all health care and social services programs and activities of State and local government entities. OCR also enforces section 1557 (section 1557) of the Patient Protection and Affordable Care Act (ACA), which prohibits discrimination on various bases including disability in any health program or activity, any part of which receives Federal financial assistance, including credits, subsidies, or contract of insurance or under any program or activity that is administered by an Executive Agency or any entity established under Title I of the ACA.
Kiosk Industry and the Kiosk Association are at the upcoming IAAPA show in Orlando. Booth# 6137. Ticketing and outdoor are major segments there; historically, it has always been “a good show”. This year it is SOLD-OUT and they’ve opened the parking lot to spillover wanna-exhibit folks (at a third of the regular rate. The month after IAAPA is DSE and many of our members will be there.
IAAPA does have “IAAPA Celebrates” night Thursday night 7-1030 at SeaWorld. Free food, drinks and rides. Bus transportation to and from the hotels. Register for free Expo pass via us and you’ll have member price of $199 instead of $399.
Immerse yourself in an extraordinary night of mesmerizing marine life, thrilling rides, and captivating attractions at SeaWorld, Orlando during IAAPA Celebrates. This exclusive, limited-capacity event is the perfect finale to a week filled with new connections, renewed enthusiasm, and unforgettable moments. Join fellow IAAPA Expo attendees in this unforgettable event!
AAPA Expo is the premier global event for the attractions industry, bringing together passionate professionals from around the world to shape the future of creating unforgettable guest experiences. The trade show is held annually in November at the Orange County Convention Center in Orlando, Florida.
In 2023, IAAPA Expo will be held from November 14-17. The trade show floor will feature over 1,000 exhibitors from around the world showcasing the latest products and services for the attractions industry. There will also be a variety of educational sessions, networking opportunities, and special events.
Attendance: Over 50,000 attendees from over 100 countries
Exhibitors: Over 1,000 exhibitors from around the world
Educational sessions: Over 200 educational sessions led by industry experts
Networking opportunities: Over 100 networking events
Special events: The IAAPA Brass Ring Awards Gala, the IAAPA Attractions Expo Awards, and more
The following are the pavilions included:
Food and Beverage
Games and Arcade
Rides & Equipment
Show Production & Design
What You Can Expect to See in Our Booth This Year
Kiosk Software for dispensing wristbands by KioWare
BY KIOSK MANUFACTURER ASSOCIATION Published 4:58 AM MDT, September 18, 2023
WESTMINSTER, Colo., Sept. 18, 2023 (SEND2PRESS NEWSWIRE) — From Kiosk Industry and Kiosk Manufacturer Association, our features — IAAPA is coming up for us and here is our preview. Outdoor ticketing, wristband dispense. In January we are at NRF and are an official sponsor of the NRF Foodservice Innovation Zone. We have two full conference passes to give away for free.
We have a writeup by beststocks.com on how to profit from consumer-centric self-service. It’s a good article and kiosk industry is referenced.
Finally, new entries on Best Offer inventory. Thirty top-of-the-line telehealth units with vitals. Also a large quantity of Crane BNR cash recyclers. Seller will take best offer. Normally on-sale for $4K each.
Restaurant News — new digital-only Whataburger just opened in Austin. Also a nice case study with Aramark.
ADA — HHS issued NPRM on proposed changes to Section 504 rules. It appears to mainly affect telehealth, thin clients, chromebooks, websites of course as well as mobile apps. There is some kiosk but not much. They are looking forward to December 2023 and the new guidelines from the U.S. Access Board. We have a couple of new and updated posts by TPGi that are not to be missed.
Welcome to the second article in my series on kiosk software development. My goal for this series of articles is to give an overview on the basics of developing kiosk software that’s both a joy for your customers to use and adheres to the guidelines of PCI-Compliance. This is more of a series of general guidelines and tips based on my 7+ years of experience developing and dealing with other people’s kiosk
software not a comprehensive how-to guide. When I use the term “kiosk software” I’m referring to any software running on a kiosk in a self-service (unattended) environment regardless of the technology used.
This second article will focus on the security aspects of “hardening” your kiosk software to ensure that your kiosk is always running smoothly and your customer’s information is safe from malicious users.
Prevent the kiosk user from tampering with the Operating System
One malicious user can screw up your entire kiosk experience for all your other customers by tampering with the operating system (OS) or simply by shutting down your kiosk software. Protecting the OS requires that you ensure that your kiosk software is always running and that the user cannot do anything but use your kiosk exactly as intended. There’s many different ways the user can tamper with the OS including but not limited to pressing system hotkeys (i.e. ctrl-alt-del, alt-tab. etc…) or just plain shutting down your kiosk software. Follow along as I elaborate on one of the most challenging aspects of kiosk software development which is securing your kiosk software.
Filter the keyboard
You must block all system hotkeys like ctrl-alt-del, alt-tab, etc… otherwise it will be very easy for users to shutdown your kiosk software and tamper with the OS. This was probably the most difficult challenge we faced across all of our kiosk software projects. To accomplish this we ended up creating a kernel mode keyboard filter driver that can block any undesirable keystrokes. Microsoft has created a great example C++ project here to get you started http://code.msdn.microsoft.com/windowshardware/Kbfiltr-WDF-Version-685ff5c4.
Why must I create a kernel mode driver you ask? Because your kiosk software does not have the authority to block keystrokes like ctrl-alt-del. In order to overcome this limitation there needs to be a “partnership” between your kiosk software and the keyboard filter driver. Here is what a typical use scenario looks like:
The kiosk software provides a way for the kiosk admin to define which keystrokes should be blocked
The kiosk software stores these blocked keystrokes in the registry
The keyboard filer driver checks the registry to see which keystrokes should be blocked and filters them from the keyboard buffer
Run your kiosk software under a Windows limited user account
As a general precaution it makes sense to run your kiosk software under a Windows limited user account NOT AS ADMINISTRATOR. This way it limits the likely hood that your kiosk software will do something naughty and mess with the OS. This may seem like overkill since it’s your kiosk software that’s running but it’s just a good precaution especially when dealing with 3rd party websites or dlls. This is not required but it is a good idea so don’t be lazy and run your kiosk software as Administrator.
Restrict the web browser’s surfing area
Assuming that your kiosk software allows the customer to view web pages you’ll want to restrict the web browser’s “surfing area” so the customer can only view the websites that you intend them to.
The easiest way to do this is by allowing the kiosk admin to define a whitelist in your kiosk software of acceptable URLs. Adding support for regular expressions can make the URL whitelist much more powerful. You’ll also want to make sure to configure the appropriate settings in the web browser to ensure that users cannot do things like download files or run ActiveX controls. Internet Explorer and other web browsers have built in support for “crippling” the web browser so check these out.
Block pop-up dialogs from 3rd party software
When most people think of pop-up windows they think of web browser popups. I’m actually referring to dialog windows that popup up from 3rd party software (i.e. it is time to update software X). Dialog windows can interrupt the operation of your kiosk software or worse allow the user to perform operations that could compromise the security of your kiosk (i.e. launching explorer, task manager, etc). In short your kiosk software should act as a police officer and shutdown all pop-up dialogs from 3rd party software running on your kiosk.
Securing your kiosk software is probably one of the most daunting tasks for beginners but is absolutely necessary in order to ensure that your kiosk software is always running smoothly and that your customer’s information is protected. Securing your kiosk requires getting out of the comfort zone of your own kiosk software and creating a partnership between your kiosk software and kernel mode drivers, Windows services, etc… If writing kernel mode drivers in C++ is not for you then please check out an off-the-shelf kiosk lockdown solution like our product KioskSimple (www.KioskSimple.com). This way you can focus on developing your kiosk software and leave the security of your kiosk to us.
The next article in my series will focus on PCI-Compliance and accepting payments from your kiosk software. Please follow me on Facebook at facebook.com/kiosksimple or Twitter @kiosksimple
2021 update — The problem with the LinkNYC kiosks was eventually addressed by including a basic lockdown browser (like KioWare who authored the article). Really no excuse for providing uncontrolled access to internet terminal. This is 3rd nature when it comes to internet access kiosks for inmates in corrections for example. Cybercafes were a bit more flexible depending on the geographic location. The LinkNYC kiosks technically were NOT hacked. They were simply non-configured.
The New York City Wi-Fi kiosks were recently shut down due to users who decided to use the devices for porn video viewing. Other public devices have also been the target of hackers. Luckily there is a solution to prevent these issues: kiosk software.
We agree with the writer here. Not sure what the problem is with LinkNYC.
Excerpt: There have been a number of articles lately about public devices being misused for porn use, for example, or being at risk of allowing unauthorized access to private user information. While it is no surprise that these situations arise due to improper security measures, if the kiosks were configured using kiosk system software, there would be no such security issues or device misuse.
Laura Miller Article
There have been a number of articles lately about public devices being misused for porn use, for example, or being at risk of allowing unauthorized access to private user information. While it is no surprise that these situations arise due to improper security measures, if the kiosks were configured using kiosk system software, there would be no such security issues or device misuse.
Kaspersky lab experts recently conducted research which revealed that digital kiosks and interactive terminals in “smart cities” are vulnerable to cyber-attacks. Their testing is valid, and their evidence clear. If the kiosk mode software being used is not secure, malware can be launched and access to private information obtained. According to Kaspersky “vendors need to make sure that it is impossible to compromise terminals.” Kiosk system software is built to prevent system access, and protect against all manner of hacking and breaching of security measures.
Some of the faults that Kaspersky identified included context menu access, and access to the OS upon device launch. Kiosk system software in general, (and kiosk features in mobile device management software) offer security features to avoid these gaps and access points. Kiosk software ensures the device is protected and these access points are blocked. For instance, if the application is browser-based, then there is no context menu. If the device is being configured to launch as a “purposed device” in single app mode, then the software protecting the device until the configured “single app” is launched. Kiosk software can actively suppresses apps that aren’t allowed.
Kaspersky also identified access points with regard to “root explorer.” A secure lock screen (admin mode) would totally protect against the “root explorer” access point since you’d be looking at a lock screen instead of the main launcher/desktop. In the case of public facing kiosks, it serves no purpose for root explorer to be installed – it is unnecessary and difficult to secure. What’s more, in a production kiosk, all non-essential apps should be uninstalled and disabled, all things that can be accomplished with properly configured kiosk system software.
Kaspersky isn’t the only source identifying security holes in public facing devices. New York City’s LinkNYC kiosk program was launched in January of 2016 with the intent for 400 kiosks to offer free wi-fi and dedicated tablets.
Unfortunately, the city’s homeless population have taken over these tablets in droves, using them for accessing porn. The fix, according to LinkNYC is removing the web browser and implementing time limits.
This drastically limits the functionality and usability of the tablet. Instead of removing the web browser, it would be more useful to allow access to the browser, but restrict users to only permitted websites and applications. This can be done easily through kiosk system software.
Some security features to consider, when setting up a tablet or public facing kiosk:
Set allow and block lists, and determining the best uses for the tablets, would make them much more “purposed” and allow for stronger restrictions without limiting essential activities such as access to the phone, maps, local attractions, transit schedules, and more.
Create custom start pages to direct users to the appropriate content, and privacy settings can clear user data between sessions.
Set session timers.
Use kiosk management for even more control. Kiosk management and mobile device management solutions can provide usage stats, remote content updating, and kiosk grouping to allow for emergency notifications, regular content updates and management of content by any number of grouping mechanisms (location, for instance).
While security is an issue in many deployments of public access devices, as identified in the Kaspersky labs study and the recent LinkNYC porn debacle, using system software designed for self service kiosks, public access tablets, or purposed devices is the first step to protecting users, data and devices. Without kiosk system software, the devices are at risk of malware, unauthorized use, data leakage, and unauthorized network access. With properly configured kiosk system software, these kiosks are protected from security threats, allowing for safe and secure public device access.
PROVISIO is a market-leading software development company providing turnkey secure kiosk, digital signage and remote management software solutions. PROVISIO products are sold in more than 50 countries through offices in the U.S. and Europe. Fortune 500 companies, including Verizon Wireless, Hilton Hotels, BMW, T-Mobile and Citibank, have chosen the company’s easy-to-use and scalable software solutions for deployments of 1,000+ machines. PROVISIO has the largest installed base of kiosk software products worldwide.
The month of February was an exciting time for KioWare as we saw not one, not two, but THREE new versions of our kiosk lockdown and management software! Whether you are an existing KioWare customer or are just interested in learning more, you can find more information about those releases below:
KioTouch, a revolutionary, touchless interface solution for self-service kiosks, empowering users to access your kiosk without health risk. KioWare OS is KioWare Kiosk System Software integrated into the firmware of a single board computer for space-saving flexibility with uncompromised power. Learn More »
From The Source — thanks to Ross of Qwick Media for pointing this out! Great post on assistive navigation for the blind using their mobile phones as intelligent cameras basically.
This post was written by Doreen Morrissey of Metro’s Office of Extraordinary Innovation and Armando Roman of Metro’s Office of Civil Rights.
Navigating through Union Station can prove challenging to even the most resourceful traveler, let alone somebody who is blind or visually impaired. While sighted travelers rely on signage and visual cues, blind and partially sighted people often seek tactile pathways to guide them. Given that installing tactile pathways at Union Station’s is challenging due to the historic landmark status of the station, Metro was open to alternative wayfinding solutions.
Last year, NaviLenssubmitted an unsolicited proposal to test an innovative, audio wayfinding technology—via Metro’s Unsolicited Proposal (UP) process. The UP process unlocks innovation by allowing outside parties to submit concepts to Metro. Review teams from across the agency evaluate the proposal, and if they determine there is financial and/or technical merit, the proposal moves forward. The UP process often leads to small scale pilots or proofs of concept so Metro can test concepts and emerging technologies. In this case, OEI and the Office of Civil Rights (OCR) reviewed the NaviLens technology and decided the proposal merited a proof of concept.
NaviLens was developed through a partnership between Mobile Vision Research Lab at the University of Alicante in Spain and the Spanish startup Neosistic. The technology consists of a set of colored pixelated tags (similar to QR codes) and an accompanying smartphone app. A user’s smartphone camera scans the surroundings for tags while the app recites the tag’s stored information. Each tag is strategically placed and individually programmed with wayfinding information including distance and direction to platforms, transit arrival and departure information, and ticket kiosks and restroom locations. The technology is powerful—a five-inch tag can be read from up to 39 feet away, in a 30th of a second, while the camera is in motion, and without even focusing.
This past October, Metro began testing NaviLens in Union Station. Tags were placed throughout Union Station, creating audio pathways to the B (Red), D (Purple), and L (Gold) Line platforms, Amtrak and Metrolink platforms, and Patsaouras Bus Plaza, and identifying ticket vending machines, fare gates, elevators, and emergency telephones. The pilot team included multiple Metro departments and other partners-OEI, OCR, Metro’s Accessibility Advisory Committee (AAC), Metro’s General Services, Morlin Property Management, Amalgamated Transit Union and the British Royal National Institute of Blind People. Throughout the pilot, NaviLens has been praised by blind and visually impaired test users. “I would feel more comfortable traveling by myself if this was available everywhere” and “This feels similar to what sighted people can do, being able to see signage” were some of the comments Metro received from the test group.
The NaviLens technology is gaining traction. It is currently deployed at bus stops and metro stations of the Barcelona and Madrid transit systems, has been endorsed by the Britain’s Royal National Institute of Blind People (RNIB), and was recently studied as part of NYCMTA Accessible Station Lab pilot.
This isn’t the first wayfinding technology for blind and visually impaired people that Metro has piloted. Last spring, OCR conducted a pilot with Wayfindr, an audio navigation technology which pairs Bluetooth Low Energy (BLE) beacons with a smartphone app. As assistive technologies continue to evolve, Metro welcomes the development of aids that improve the autonomy of blind and visually impaired travelers in Union Station.
Want to explore yourself? Download the free NaviLens app and give it a try. We’d love to hear what you think.
MORE ABOUT NAVILENS
Where is NaviLens
Metropolitan Transportation Authority
(New York Metro)
NaviLens code marker at Jay St platform
In this station, over 100 NaviLens codes:
(1) Help the visually-impaired users to be more independent in unknow spaces,
(2) Guide all users indoors through virtual arrows in a very innovative Augmented Reality (AR) experience, without GPS or Bluetooth,
(3) Offer real-time train arrivals information scanning any NaviLens code,
(4) And all of these features in 24 languages, breaking language barriers of all subway users.
It’s a revolution for indoor navigation where it’s not possible to use GPS or other computer-vision methods.
NaviLens code at Jay St MetroTech Station entrance.
Audible information for visually-impaired users scanning the code far away.
Augmented reality technology based on proprietary computer vision technology.
A 10 inches NaviLens code can be read up to 60 feet away in 0.03 seconds, covering 160° degrees.
Two Apps Available to interact with this new technology:
The NaviLens App helps visually-impaired users, who can scan the codes without needing to know exactly where they are, offering the same information as the signage very accurately.
The NaviLens GO App provides in-station navigation, trip planning information, train arrivals and service status information to help sighted users navigate the station and the system.
You can check by yourself how well the technology works, pointing your phone towards the photos of this email using any NaviLens Apps.
Real-time information scanning the code far away.
The code is very easy to implement at any space: As easy as emplacement the code over current signage.
Editor Notes: One of the most experienced digital signage and kiosk software companies is Sitekiosk.
The ultimate all-in-one kiosk and digital signage software for your kiosks, digital displays, public computers, tablets, and laptops! Say goodbye to complicated setups and difficult management – with SiteKiosk Online, everything is taken care of for you. Our cloud-based platform allows you to easily set up tamper-proof, public-facing computers and displays in any public location. Plus, you can manage and monitor them all from one convenient dashboard in your own Cloud account.
With SiteKiosk’s easy-to-use online editor, you can create your own interactive user interfaces in just a few clicks! And don’t worry about your customer’s data – our software ensures that it’s cleared after each session at the remote client.
Get started with SiteKiosk today with our 30-day free trial account. Simplify your kiosk and digital signage management with SiteKiosk – the easy choice for your business!
What are the benefits of using SiteKiosk Online digital signage and kiosk software?
There are several benefits to using SiteKiosk Online digital signage and kiosk software. Here are a few:
Customization: SiteKiosk allows you to create and customize interactive content for your kiosks and digital displays, giving you complete control over the customer experience.
Remote Management: With SiteKiosk, you can manage your kiosks and digital displays remotely from a central dashboard, saving you time and resources.
User Analytics: SiteKiosk provides detailed user analytics, allowing you to track user behavior and engagement with your kiosks and digital displays. This information can help you optimize your content and improve your ROI.
Security: SiteKiosk includes advanced security features such as secure browser settings, user authentication, and virus protection, ensuring that your kiosks and digital displays are secure and protected from unauthorized access.
Scalability: SiteKiosk is scalable, allowing you to add new devices and expand your network as your business grows.
Overall, SiteKiosk Online digital signage and kiosk software provides businesses with a comprehensive platform for creating and managing interactive kiosks and digital signage displays, while also offering advanced features for remote management, analytics, and security.
One of the best things about SiteKiosk Online is how easy it is to use. With a simple and intuitive interface, you’ll be up and running in no time. You don’t have to be a tech expert to get the most out of this software, as it has been designed with the end user in mind.
SiteKiosk Online is packed with features that will make a huge difference to your business. For example, you can use it to create a secure and stable environment for your customers to access information or make purchases. It also allows you to restrict access to certain websites or applications, which is perfect if you want to ensure your employees or users are using company resources efficiently.
But that’s not all – SiteKiosk also offers a range of customization options, allowing you to tailor the software to your specific needs. You can choose from a variety of templates to create a unique user experience, and even add your own branding to make it truly your own.
SiteKiosk makes it easy to accept payments from your customers using your existing online payment system. And thanks to its powerful analytics tools, you can track customer behavior and usage patterns to make informed decisions about how to improve your kiosk operations.
If you’re looking for a powerful and user-friendly software that can take your public computers to the next level, look no further than SiteKiosk. With its wide range of features and customization options, it’s the perfect tool for businesses of all sizes. Give it a try today and see for yourself how it can revolutionize your operations!
Breaking into unattended and semi-attended devices should be harder than it is.
Recently McDonalds kiosks were hacked but by users simply using the software installed against itself.
One big rule — employ a lot of QA on your unit and have people try to break. Developers always think they have covered all the contingencies but almost never do. They defend against what they know, not what happens in the real world.
Great video from LOL ComediaHa illustrating the over-confident developer thinking he has it all figured out, only to find out otherwise…
Think the risk is overblown? A recent story on ZDNet detailed how a third-party worker inserted a USB drive into a computer on a cargo ship, inadvertently planting a virus in the ship’s administrative systems.
Self-service kiosks are everywhere from street corners to grocery stores and hackers are gunning for your customer’s data. Payment kiosks in particular are attractive targets because cardholder data is easy to monetize.
In this article I’m going to cover several techniques for hardening your kiosks security. Many of these kiosk hardening techniques involves functional changes to your kiosk application, so you’ll need to get your developers involved.
Prevent PIN theft
It’s frighteningly easy to steal someone’s PIN number using an iPhone and a thermal camera.
Flir makes one such thermal mobile camera that can be used to easily determine the PIN number someone entered.
The following video demonstrates this technique and explains how metal PIN pads, like those commonly found on ATMs, can be used to prevent PIN theft.
Password protect the BIOS
The BIOS firmware comes pre-installed on a personal computer‘s system board, and it is the first software to run when powered on.
The BIOS is the first screen that appears when your computer boots and determines the boot order, among other things. From a security standpoint this is of particular concern because we don’t want a hacker to be able to reconfigure the computer to boot from a USB drive, or other media, instead of the kiosk’s hard drive.
Booting from another media would allow the attacker to run malware instead of the kiosk’s operating system. Fortunately, protecting the BIOS is simply a matter of configuring a password so the BIOS settings cannot be modified.
Here’s a tutorial video of how-to password protect your BIOS.
Restrict keyboard input
The operating system has many keyboard shortcuts that will allow an attacker to exit out of your kiosk application and access the desktop.
There are many such hotkeys (i.e. Ctrl-Alt-Del in Windows) and we want to restrict the keyboard input to prevent a hacker from exiting your kiosk application.
Avoid the use of a physical keyboard when possible and instead opt for an onscreen keyboard with the system keys removed.
Right clicking the mouse will prompt the user with a series of options. Some of which could be used to close or compromise your kiosk application. This is particularly true if your kiosk is running a web browser.
Limiting the user to only clicking the left mouse button will help mitigate this risk.
The easiest way to achieve this is by having your kiosk application filter or ignore the right mouse click.
Block physical access to USB ports
By allowing a hacker access to the USB ports they can potentially load malware to hijack your kiosk.
The following video explains how BadUSB works and suggests some techniques for protecting your USB ports on a laptop.
For a kiosk, all the USB ports should be made inaccessible through the use of a secure kiosk or tablet enclosure. Many secure enclosure options are available for both tablets and kiosks.
Prevent access to the file system
It’s important to ensure that hackers cannot access the file system of your kiosk. There are multiple ways to get to the file system, particularly if your kiosk is running a web browser.
One method is by simply entering the file path into the web browser address bar like shown below. I now have access to browse the file system and access potentially sensitive information.
Other opportunities to access the file system include, but are not limited to, the print dialog and right clicking the mouse.
You’ll also want to monitor for popup windows and automatically close any dialog boxes.
Restrict access to external websites
If your kiosk is running a web browser then you’ll want to restrict the user to only viewing your website.
The most straightforward way of accomplishing this is through the use of a whitelist.
A whitelist list is an acceptable list of websites or web pages, depending on how granular you want to get, which the browser will allow to be displayed.
If the user attempts to navigate to a page not in the whitelist then the page will not be displayed.
Incorporate a watchdog
A watchdog refers to a service running in the background which ensures that your kiosk application is always running.
If your kiosk application crashes, uses up too much memory, or stops behaving for any reason, the watchdog will restart it.
In Windows the watchdog should be a Windows Service that automatically runs at startup. The watchdog will be implemented differently depending on your operating system, but the underlying objective is the same.
Anytime you’re deploying a kiosk, protecting customer data should be a top concern.
Payment kiosks in particular are attractive targets for hackers because cardholder data is easy to monetize. But payment kiosks aren’t the only kiosks at risk.
In order to implement the techniques in this article you’re going to have to modify your kiosk application. It’s time to get your developers involved so you can start protecting your customers and your reputation.
Cyber security has been at the forefront of the news with major security breaches impacting some of the largest companies in the United States, including JP Morgan Chase, Staples, eBay, Home Depot and more.
Security Kiosk Malware Kiosk
In addition to traditional online methods of transferring viruses and malware, hackers have now begun to use portable media, such as USB “jump drives,” as a way to infiltrate secure networks. In 2012, two U.S. power plants were infected by viruses that gained access to the highly secure networks through the use of USB sticks.
As a result, it is more important than ever to not only secure the computers and devices that have constant access to a network, but also ensure that any portable media has been thoroughly screened for viruses and malware.
Olea Kiosks has partnered with OPSWAT to provide a highlysecure anti-virus and anti-malware kiosk solution that will run OPSWAT’s Metascan software on portable media to prevent virus attacks that are perpetrated through portable media.
The California Kiosk is the latest kiosk model launched by Olea Kiosks, an award-winning kiosk manufacturer. The California is a sleek unit with a small footprint that makes it a versatile interactive kiosk solution for any deployment. The California comes with a universal device reader on the front panel for quick and easy scanning of any portable media, such as a USB drive or a DVD. The internal components are easily accessed through the front panel, but in order to ensure that the highest security protections are maintained, the entire unit comes outfitted with highly secure locks to deter unintended access. In addition, the kiosk is fully ADA compliant, so it is a great solution for government agencies.
Like Olea’s California Kiosk, OPSWAT’s Metadefender software is a cutting edge cyber security solution. Metadefender utilizes OPSWAT’s Metascan security software to detect and prevent both known and unknown security risks based on a complex set of APIs. Any possibly malicious file is flagged and quarantined to prevent any further access. Metadefender is easily configured through a web-based interface to allow for multiple security rules based on varying security privileges and access levels within an organization.
The industry leading technology of the Metadefender software and the Olea California kiosk combine to provide a best-in-class cyber security anti-malware solution. This cyber security kiosk can be deployed both connected to a network or in an offline/air-gap environment.
Contact Olea Kiosks today to find out how Olea’s anti-malware security kiosks can enhance the security of your network.
Custom content for KIOSK Information Systems by Retail Dive’s Brand Studio
Retailers across categories are developing new ways to provide their customers with exceptional experiences today and in a post-pandemic world. Many are turning to offering self-service options that can improve the in-store experience while helping them maintain stability in these uncertain times.
Digital self-service kiosks are helping retailers drive more traffic and sales, cut down on customer support costs, and capture purchasing data to optimize product and sales performance. And in deploying this technology, they’re also prioritizing a modernized customer experience that facilitates consumer needs as they regain confidence in physical retail interactions.
Digital Kiosk Benefits
KIOSK and Retail Dive share six practical ways digital self-service is helping brands deliver the future of retail today:
Enabling contactless experiences and virtual customer service
Increasing in-store sales
Monetizing in-store real estate
Optimizing uptime during peak traffic
Improving staff deploymentSecuring the self-service solution
CheckPoint Kiosk is a non-thermal camera, health screening kiosk that allows you to easily screen employees and visitors with a simple set of health questions. After screening, a date-stamped badge is printed for easy identification within your facility.
Does the kiosk include thermal temperature screening?
No. CheckPoint does not include thermal temperature screening and instead asks the user a series of questions to determine their risk level. Since thermal cameras have not been proven completely reliable and many infected people are asymptomatic, the CheckPoint kiosk depends on CDC-approved screening questions.
How can I tell if someone has passed screening?
After successful screening, a date-stamped badge is printed with the day of the week, date, and time in large text. Everyone in your facility must wear a badge with the current day clearly showing at all times.
How are new visitors coming in notified of the screening requirement?
Anyone coming into your building is instructed to stop for screening by the large graphic panel mounted on the rear of the kiosk. We recommend placing the kiosk close to the front entrance in a position where it cannot be missed.
Is any identifying data stored about the person being screened?
No. US employment law tightly regulates how health data of employees is stored and managed. While emergency exceptions have been carved out during the current pandemic, these exceptions are not clearly defined and can expose a business to significant liability.
How many kiosks do I need?
You will most likely need a kiosk for every entrance into your facility. If you have a high volume of employees or visitors entering at a single time, you may want to consider additional kiosks to expedite screening and encourage social distancing. You may choose to limit alternate entrances while running screening and instruct people coming into your facility to use one or more primary entrances. If you need a way to direct individuals to these entrances, we offer custom printed signage as an optional add-on.
Will voice-recognition work in noisy environments?
Voice-recognition requires that the iPad’s microphone can clearly distinguish the user’s voice from background noise. Noisy environments can interfere with recognition. In this case, the user can touch the on-screen answers. A 1 hand sanitizer pump bottle is mounted on the kiosk if users wish to sanitize their hands after interacting with the screen. If you are installing CheckPoint in a noisy environment where voice recognition is unlikely to be successful, please notify us when ordering so we can provide a version of the software and signage that removes the voice activation feature.
How long does screening take?
Initial screening generally takes less than one minute. As employees become more familiar with the questions, this time decreases to 30 seconds or less.
What questions are asked during screening?
After asking the user to agree to wear a mask and practice social distancing within the facility, CheckPoint asks each individual about fever, symptoms, and possible exposure. A complete set of questions and the decision tree can be reviewed here.
Individuals are deemed to be high-risk if they:
● have had a fever over 100.4° F (38.0° C) or used any medicine to reduce a fever in the last 24 hours
● have had symptoms associated with COVID-19 in the last 14 days, including fever or feeling feverish (chills, sweating), new cough, difficulty breathing, sore throat, muscle aches or body aches, vomiting, diarrhea, or new loss of taste or smell and symptom onset was less than 10 days ago or symptoms are not improving
● have reason to believe that they been exposed to or acquired COVID-19 in the last 14 days, This is in line with current CDC guidelines and will be updated if that guidance changes.
Can I customize the questions?
No. Questions are based on the current Center for Disease Control (CDC) recommendations for health screening and discontinuance of isolation for individuals showing symptoms. However, messages shown when a person fails screening can be customized (see below for details).
Will the questions be updated when Center for Disease Control (CDC) guidance changes?
Yes. We are monitoring the CDC’s website and will update questions automatically when their recommendations change.
What happens when a visitor or employee fails screening?
A label is printed with instructions on what the person should do next. The text shown and printed can be customized separately for visitors and employees and updated from within the app’s settings.
The price per kiosk is $4,195 US plus tax and includes shipping anywhere in the continental United States.
Do you offer volume discounts?
Discounts are available for single purchase orders over 50 units. Please contact hard[email protected] for special volume pricing incentives.
How do I pay for the kiosk?
Contact a Kiosk Group Sales professional at [email protected] to start the process. Our experienced representatives will send you a form to get required information. Upon receipt of that information, we will send a complete quote outlining all of the solution details, pricing and tax. You can accept and pay online, call our office at 301-732-4629 x116 to provide your credit card over the phone, or pay via ACH (with bank information will be provided upon request).
What components are included?
The CheckPoint kiosk includes:
● Roo printer kiosk – steel enclosure with durable silver powder coat paint finish; rear keyed-lock access for full-front printer label replenishment.
● 10.2 “ iPad enclosure with microphone access grill – black textured ABS construction for easy cleaning, secure toolhead lock located beneath enclosure for easy removal if needed
● Star Micronics TSP743II Bluetooth printer – high speed for commercial use
● Roll of label stock (900 labels)
● Sanitizer pump bottle for hand sanitizer (hand sanitizer gel not included)
● Disposal bin for printed label backing
● Rear-mounted sign with easy-to-understand instructions
● Power strip for standard power outlet
● QuickStart instructions + hardware kit
● Packaging with pallet & shipping within the continental US
A 10.2-inch iPad with Retina display, 32 GB of storage, and WiFi is included as a separate one-year lease with options to renew leasing if continuing to use CheckPoint or buy out at the end of use for a $1 payment.
While this is structured as a lease, you are under no obligation to return the tablet to Kiosk Group.
The CheckPoint software is included as a separate annual subscription and requires the iPad to be leased from Kiosk Group for installation and use. Pay-In-Advance 2-year software incentive – pay for 2 years now, save $300 per unit, 2 nd year software renewal subscription fee only $695.
Additional coverage for the printer and tablet are available as optional add-ons.
Why must the iPad be leased from Kiosk Group?
The CheckPoint kiosk comes with software pre-installed and ready to go out of the box. To provision and manage the iPad tablet, we use Apple’s Device Enrollment Program (DEP) and mobile
device management software. In addition, the CheckPoint app is distributed as a Custom B2B app through Apple Business Manager (ABM). Apple’s terms for these programs clearly state that Kiosk Group must retain ownership of the iPad while it is enrolled in our DEP or has the CheckPoint app installed.
What happens at the end of the iPad lease or when I no longer want to use CheckPoint?
If you want to continue to use CheckPoint screening, you will need to renew the existing iPad lease and software subscription. The cost for the annual renewal is currently $995 annually paid in advance. Otherwise, at the end of the lease period or when you choose to no longer use the CheckPoint screening, you can return the iPad or buy out the lease for a $1 payment. After the buyout, the iPad will be released from Kiosk Group’s Device Enrollment Program account, wiped remotely to remove the Checkpoint software and mobile device management profile, and ownership
What happens if the leased iPad is damaged or lost?
The customer assumes responsibility for the iPad for the full lease term. If the iPad is damaged, lost, or stolen during this period, you must notify Kiosk Group immediately and will be responsible for paying for a replacement if you want to continue to use CheckPoint. Additional AppleCare+ coverage is available as an optional add-on at the time of purchase and covers up to
two incidents of accidental damage with a deductible. See below for details.
I already have my own iPads – can I use these for CheckPoint instead of leasing?
For deployments of more than 100 kiosks, we can optionally set up a separate instance of the CheckPoint app that would be linked to your organization’s Apple Business Manager account. In this instance, you would be responsible for provisioning and managing the iPads on your own.
What am I responsible for providing?
Label stock, liquid hand sanitizer and a WiFi internet connection. While we provide an initial roll of label stock, subsequent refills are the responsibility of the end customer.
Additional cases of 12 rolls (900 labels per roll) can be purchased from Kiosk Group at a cost of $195 per case (approx. $.02/label). The kiosk ships with an empty pump bottle for hand sanitizer. Purchasing hand sanitizer to fill this bottle or replacing it with a new bottle is also the responsibility of the customer. If you do not want to offer hand sanitizer, the sanitizer mounting kit can be removed from the kiosk at any point.
Is an internet connection required?
Yes. CheckPoint is a hosted solution, which means an internet connection is required for use. If you do not have a reliable WiFi signal where the kiosk is to be placed, we can provide a kit to connect the iPad to wired Ethernet for an additional fee.
Can I customize the printed badges?
Pre-printed label stock can be used with CheckPoint if you want the badge to show your organization’s logo or imagery at the top of the badge. Please contact us to discuss how much of the label can be pre-printed and arrange for the alternate badge layout required.
Can I purchase additional badge labels?
Yes. Additional rolls of badge labels are available in cases of 12 rolls (with 900 labels per roll) for $195 per case.
Can I customize the graphic panel that comes with the kiosk?
Custom graphics for the rear panel are available for an additional $129 each.
Can the kiosk be set up outside?
No. CheckPoint kiosks are designed for indoor use and are not weather-proof.
How does shipping work?
The kiosk is shipped fully assembled on a pallet with protective packaging. The graphic panel packaged separately, ready to attach and set in place for plug-and-play operation. A QuickStart guide for connecting to power and WiFi, loading label stock into the printer and attaching the rear sign is also included. Packaging and freight shipping within the continental US are included for loading dock delivery. If a lift gate or indoor delivery is required, there will be an additional $100 fee.
What is required to set up the kiosk?
Software for your CheckPoint kiosk comes pre-installed and configured. For on-site setup, your team will need to:
● attach the graphic signage panel to the kiosk
● fill the provided sanitizer pump bottle or add your own bottle of sanitizer gel
● connect the iPad to power and WiFi
● connect the printer to power and confirm that the printer’s Bluetooth connection to the tablet is working
● launch the CheckPoint app
What tools are required for unpacking and assembly?
How often does the printer need to be refilled?
Label stock for the printer comes with 900 labels per roll. How frequently this will need to be replaced will depend on traffic at your location. The CheckPoint kiosk opens through a keyed lock at the rear of the enclosure. The front hinges out to provide access to the printer. The top of the kiosk front should be supported with a hand while opening. Nothing has to be removed and changing out label stock should only take a couple of minutes.
Is technical support available?
We provide complete documentation for setting up your CheckPoint kiosk and email support is available weekdays from 9am to 5pm. For questions about the CheckPoint software, please contact [email protected]. For questions about the kiosk enclosure and hardware components, please contact [email protected]. For repairs or warranty coverage for the tablet or the thermal label printer, Kiosk Group will provide email contacts through our support portal once a ticket is opened. Please email [email protected] for instructions.
What warranty is provided?
There is a one-year warranty on all items manufactured by Kiosk Group, including the kiosk enclosure and graphics. The tablet and all peripherals are provided with the manufacturer’s warranty only. Additional support and warranty coverage is available for each as an optional add-on. All software is provided as-is. If voice recognition is not possible in your facility due to background noise, an alternate version of the software without voice recognition will be provided. Graphic panels without the voice activation indicator are available for $129 each or can be substituted on request for the standard panel at the time of purchase for no additional charge.
Is additional support & warranty coverage available for the tablet and/or printer?
Optional Swap-a-Star Printer Replacement – for $69 additional per unit, your kiosk can be registered with our printer partner, Star Micronics, who will be the printer replacement depot for your kiosk for 24 months from date of purchase. If a new printer is required after troubleshooting any printer issues, Star Technical Support will drop-ship a replacement printer to your location overnight. This coverage can only be added at time of purchase and is linked to the serial number associated with the printer.
Optional AppleCare+ Coverage – for $169 additional per unit, AppleCare+ extends your iPad warranty coverage to 24 months and includes up to two incidents of accidental damage coverage. Each incident is subject to a service fee of $49, plus applicable tax. AppleCare+ also adds 24/7 priority access to Apple experts by chat or phone. This coverage can only be added at time of purchase and is linked to the serial number associated with the iPad. This coverage is transferred along with ownership at the end of the lease.
What is the return policy for the kiosk?
Due to the current business environment, CheckPoint kiosks are not returnable. All sales are final.
Billing information needed:
● Company Name
● Contact name, phone number and email address
● Please note the information above must match the billing and contact information on your credit card. You may also pay by ACH.
● Billing street, city, state, zip code
● Company Name
● Contact name, phone number and email address
● Shipping street, building number, etc.
● City, state, zip code
● Indicate whether tax-exempt or not and provide a copy of your tax exempt certificate.
Kiosk Market Research 2023-v20 July 2023 – Self-Service
Need Some Numbers?
There are many reports with many numbers and most of them are from research data firms trying to make a buck. We have seen good reports, bad reports, and even done our own reports. Here is what the Kiosk Industry Group will say.
Kiosk industry number — U.S market for self-service kiosks is valued at $10.4 billion in 2022. It is projected the self-service kiosks market in the U.S. will grow at a CAGR of 15% to reach $16 billion by 2025. [Kiosk Industry Group 2022]
Definitions. Here are some.
Would you like to estimate how many kiosk kiosks will be built/sold/installed/deployed in 2023? Average price? Average cost?
ATMs do not count (bitcoin kiosks do count)
We do not double and triple count kiosks. Example McDonalds deploys 10,000 kiosks. Intel provides remote monitoring. Diebold provides them. Pyramid makes them. Typical datamart report says that is 40,000 kiosks when in fact it is 10,000. Multiple that error by 1000.
Supermarket checkout platforms do not count
Conventional vending does not count
Market dollars for enclosures (kiosks) and software are two different numbers that must be combined.
Retrofits and replacements are a big deal these days
Ditto for shipping, service, warranty
Figure 300,000 “kiosk kiosks” sold/operational a year and/or delivered
Projections Caveat – India datamarts put out a ton of reports on whatever is trending on Google and then sell them for $2500 to $5000. There are also financial research firms that are primarily funded by large companies with vested interests.
What about data mart numbers for digital signage? See below but they are up to 37 Billion.
Knowing the ecosystem of payment devices with people UCP Inc. and Datacap is highly recommended
$799 billion: Restaurant industry sales in 2021, down $65 billion from 2019’s pre-pandemic levels
14.5 million: Restaurant industry employees at the end of 2021, down 1 million from pre-pandemic levels
90,000: Restaurant locations temporarily or permanently closed because of the pandemic
9 in 10 restaurants have fewer than 50 employees
7 in 10 restaurants are single-unit operations
8 in 10 restaurant owners started their industry careers in entry-level positions
9 in 10 restaurant managers started in entry-level positions
Restaurants employ more minority managers than any other industry
41% of restaurant firms are owned by minorities – compared to 30% of businesses in the overall private sector.
The waitstaff at full-service restaurants earns a median of $27.00 an hour, with the highest-paid group making $41.50 an hour and the lowest, $19.00 an hour.
Our data is from the National Restaurant Association 2023 along with Nations Restaurant News. They keep each other fairly honest.
Click for full size Bingo Card Predictions
The workforce shortage will continue and that will drive self-service options for customers.
And even more so this year for employees and robotics are gaining traction.
Face-enabled contactless transactions will easily triple
The main media will always focus on high-value/high-click targets such as Walmart, Aldi, Krogers and Mcdonald’s
New technology will become more widely available-to and deployed in small and medium and medium business. Cloud services help aggregate those offerings and become a viable distribution channel.
This post is continually updated..
Restaurant Kiosks, Self-Order Kiosks and McDonalds Kiosks – March 10, 2022 Viewpoint
Worldwide kiosks by region
There is always interest in metrics for restaurants and self-order despite being a somewhat saturated market at the top end (McDonalds, KFC, etc) and historically a low profit margin for kiosk manufacturers. The only advantage is having manufactured for Walmart is being totally prepared for manufacturing for McDonalds 🙂
It starts in North America and the number of restaurants McDonald’s has. And then Yum, and then another 400 or so. It gets problematic when you consider All In Ones (AIOs) or even ala carte ad hoc customer order systems such as Costco. Perhaps kiosks in function, but not in composition.
The chart to the right is a quick estimation based on a series of excel sheets drawn from corporate sites, NRN, NRF and others. Year over Year growth trends.
With a region like Asia, what about China? YUM is huge there. Just look at restaurants domestic and international.
Kiosk Market Data
Kiosk Marketplace 2023 – Their number is $14.52 but no indication how they came up with that. In the past surveys of vendors, 200 or less, is the sample survey crowd. In 2022, the recovery gained momentum, delivering $14.52 billion in global sales of interactive kiosks, not counting ATMs and refreshment vending machines, a 20% gain over the $12.1 billion in 2021, and a 6-point increase over the prior one-year gain, according to the 2023 Kiosk Marketplace Census.
TechNavio – $8B in 2027. CAGR = 12.6% — Looks like usual internet scrape/reformat. 20 companies profiled including Zivelo who went out of business 5 years ago. Some lockers and micromarket companies. Out of 10 stars we give it 3 stars. — Link
The global digital signage market size is expected to grow from USD 20.40 billion in 2021 to USD 36.89 billion by 2028; it is estimated to record a CAGR of 8.8% from 2022 to 2028. From Yahoo
The digital wayfinding solutions market is projected to reach US$ 665.0 million by 2028 from US$ 234.6 million in 2021; it is expected to grow at a CAGR of 16.0% from 2021 to 2028. The key companies operating in the digital wayfinding solutions market and profiled in the report include 22 Miles, Inc.; Acquire Digital; Click Grafix; ConnectedSign; Gozio Inc.; Jarma Technologies LLC; LamasaTech Ltd; Ping HD; TrouDigital; Visix, Inc.; Xtreme Media Pvt. Ltd.; Everbridge Inc.; and Digital Wayfinding Solution (Advertise Me Pty Ltd). ReportLinker — Moreover, 22Miles offers 3D interactive navigation for touchscreens, video walls, and mobile devices, along with intelligent routing, for any audience or setting. Thus, the popularity of interactive wayfinding software is expected to drive the demand for digital wayfinding solutions market during the forecast period.
Rankings of the Top 50 food and grocery retailers and wholesalers in the U.S. and Canada, including supermarkets, mass merchandisers, dollar stores, convenience stores and drugstores. Sales figures are based on reports from public retail companies and, in cases of privately owned companies, IGD estimates. Amazon almost as large as Kroger and Costco combined. +43% change (8% typical)
Digital Delivery Report 2022 — Order & Delivery report examines industry trends across the digital ordering landscape, from multiunit brands to independent restaurants
and c-stores. The primary areas of focus are sales, guest experience, fulfillment method, and guest retention. — Paytronix Order And Delivery Report 2022-compressed
66% of consumers prefer self-service over interacting with an employee because it is faster and less stressful. [Palmer Retail]
Payment Options: 29% of consumers prefer contactless payments such as mobile wallets, contactless payment kiosks, and QR code payments.
“According to a recent study on checkout lines, 69 percent of shoppers said long lines were the most irritating part of shopping,” Rob Meiner with Peerless-AV said. “That beat out high prices (66 percent) and inventory being out of stock (65 percent). Eighty-four percent of those customers said watching digital displays helped them pass the time while they waited.
IHL Growth Numbers 2021
kiosk market research 2019 numbers
Consumer Mobile Checkout 300%
Contactless Payment 190%
Electronic Shelf Labels 600%
Dark Stores 900%
Before listing out market reports, bear in mind that most of the reports will include supermarket and even ATM segments (e.g. NCR or Diebold Nixdorf). NCR is $40B company and does hybrid checkout “kiosks” for Walmart. The Kiosk Association report filtered out double-counting and non-relevant units.
Data Mart Market Reports (Pick your poison – red is for appears to be internet generated)
Jun 9 – ResearchAndMarkets — 40B now and 63B in 2027 — ATMs, Vending and Kiosks. 14 companies listed. Only 4 full kiosk manufacturers. No ATM manufacturers.
ResearchAndMarkets Poised to grow by $ 3.33 bn during 2022-2026 progressing at a CAGR of 6.05% during the forecast period. April 22 — Report Linker and ResearchandMarkets
ResearchAndMarkets 10.397B in 2026 – Research and Markets Self-Service Ticket Machines (they resell reports from market data report generators – this one has some very unusual companies listed. Feb 2022. Usual non-relevant names and minor producers.
7.9% CAGR – Research & Markets Interactive Display Market – October 2021
52.74M USD by 2030, registering a CAGR of 7.1% over the forecast period. ReportLinker
12.1B interactive kiosk sales KMC 2022 Census (11.9 in 2019). There was no quoted source for those numbers. – did not include ATMs or refreshment vending machines [based on 300 questionnaires to readers]
4.6B in 2026 – U.S. market for self-service kiosks should grow from $2.4 billion in 2021 to $4.6 billion by 2026 with a compound annual growth rate (CAGR) of 13.6% for the period of 2021-2026. This is 2022 report by BCC Research
2017 — 8.9B in 2017 – Frost & Sullivan
2022 — 10.3B in 2022 – Frost & Sullivan
2021 — R&M put it at 2.4B
2.8B in 2022 and 4.4B by 2025 — SS KMA report
8.9B Revenue – Frost — The self-service kiosks market had a revenue of $8,916.8 million and registered total shipments of 2,277,523 units in 2017.
36B by 2027 – Global Interactive Kiosk Market to reach USD 35.9 billion by 2027. Global Interactive Kiosk Market is valued approximately at USD 25.0 billion in 2019 and is anticipated to grow with a CAGR of more than 4.6% over the forecast period 2020-2027. [MarketStudyReport]
32B by 2027 – The global interactive kiosk market size was valued at $14.76 billion in 2018, and is projected to reach $32.51 billion by 2027, growing at a CAGR of 9.1% from 2020 to 2027. [Allied]
22B by 2021 – The global kiosk market is projected to grow from $22.69 billion in 2021 to $51.05 billion in 2028 at a CAGR of 12.3% in forecast period [2021-2028] [Fortune]
21B by 2027 – The self-service kiosk market is US $11,319 million in 2019 and it is projected to reach US $21,415.4 million by 2027. [ResearchAndMarkets]
36B by 2026 – The global Self Service Kiosk Market is estimated to surpass $35.8 billion mark by 2026 growing at an estimated CAGR of more than 6.4% [IndustryArc]
26B by 2020 – The global interactive kiosk market size was valued at USD 26.63 billion in 2020 and is expected to expand at a compound annual growth rate (CAGR) of 6.9% from 2021 to 2028. [Grandview]
21B by 2027 – Self-Service Kiosk Market Growth Sturdy at 8.6% CAGR to Outstrip $21B by 2027 [Insight Partners]
45B by 2028 — The global interactive kiosk market size is expected to reach USD 45.32 billion by 2028. It is expected to expand at a CAGR of 6.9% from 2021 to 2028. [Report Linked]
CredibleMarkets August 2021 — typical “not credible” report listing out usual internet suspects
28 Billion by 2022 — The global self-service kiosk market is estimated to value USD 28 Bn in 2022 and reach USD 79.5 Bn by 2032. The projected CAGR of the market is 11% during the forecast period from 2022 to 2032.
KMA industry report — U.S market for self-service kiosks was valued at $2.6 billion in 2019. It is projected the self-service kiosks market in the U.S. will grow at a CAGR of 16.1% to reach $4.4 billion by 2025. [Kiosk Association 2019]
Here is story on Chick-Fil-A and virtual order takers in the drive thru (TikTok video) — link
Canadian organizations are taking a broad, strategic view of their kiosk investments, saying the number one business driver is to support their digital transformation, with 77% saying the technology will be important or very important in the next five years. [CDN
Kiosk Related Data
73% of restaurants say they are experiencing a labor shortage.
Restaurants say that an average of 21% of positions are unfilled.
In 2021 36% of restaurants upgraded business technology this past year.
62% of restaurants say that automation would fill critical gaps in managing orders placed online, at the restaurant, and via delivery apps.
Restaurants that offer online ordering say that an average of 34% of their revenue currently comes from those channels.
49% of restaurants say that they plan to offer first-party delivery, while 62% say that they plan to offer third-party delivery.
Restaurants are able to turn tables faster, and recent Square data show that businesses average a 35% increase in sales within the first 30 days after they implement self-serve ordering with QR codes.
79% of customers say that they’d prefer to order via online kiosks rather than directly through staff — and not just for fast food.
45% of customers prefer it for casual dining
21% prefer it for fine dining.
Payment Options: 29% of consumers prefer contactless payments such as mobile wallets, contactless payment kiosks, and QR code payments.
Signage related data
78% of customers say that there are benefits to digital menus.
11% of customers would avoid a restaurant with no digital menus.
45% of restaurants say that they plan to offer QR code menus even after COVID subsides.
Digital menus help communicate fluctuating prices and lessen the workload of printing new menus constantly. And 77% of customers say that they would understand if their favorite local restaurants raised prices.
32% of retailers say that not knowing enough about technology options/ platforms keeps them from selling goods through newer online or social channels.
28% of retailers say they have seen customers purchasing gift cards over the past year.
Retailers using eCommerce report that an average of 58% of their revenue currently comes from online sales.
84% of customers say measures put in place to make shopping a more contactless experience have made shopping more enjoyable.
18% of customers say they are interested in shopping via text or chat; among Gen Z consumers, that number jumps to 25%.
Among retailers who sell online, 74% say they sell on a social channel.
December 2021 — TikTok overtakes Google for 2021 Traffic Ratings [link]
Among customers, 20% are interested in window shopping with QR codes for purchases; among Millennials, that number jumps to 27%.
McKinsey – In total, self-checkout solutions in the Retail Environments setting could generate $430 billion to $520 billion in economic value in 2030, with more
than 80 percent of the value coming from cost reductions in the store and 20 percent from increased consumer surplus for shoppers, primarily from spending less time shopping. Adoption of self-checkout use cases is expected to increase from a relatively low 15 to 35 percent of organized retail today to 80 to 90 percent in 2030.
McKinsey – Retailers report that self-checkout is the fastest growing application of the IoT. Over the next two years, adoption by large retail chains of self-heckout
systems could exceed 50 percent.
US Retail has added more sales in 2021 than the entire retail economy for India. The growth…in 2021 through 11 months is $831b USD….for 2020, the entire retail economy for nearly 1.4b people was $814b USD for the year! The growth for November alone?…$91.1b USD…. That’s the total revenue for 2020 for Lowe’s…and just short of Target’s 2020 revenues just north of $93b. [IHL]
Total retail growth year to year is 18.2%…that’s a $5.5 trillion market growing at 18.2% for the year. And for the month…20.3%. Even taking out C-stores and Gas Stations… the growth was 16.5%. The growth last month?…16.1%…so the growth is accelerating, not slowing. [IHL]
Add to this that Gift Cards are up 414% for the holiday season and consumers generally spend 25% more than their gift card value when redeemed thus extending the holiday season. [IHL]
Four tips for SMS marketing
The number of Medicare fee-for-service (FFS) beneficiary telehealth visits increased 63-fold in 2020, from approximately 840,000 in 2019 to nearly 52.7 million in 2020. [HHS]
Visits to behavioral health specialists showed the largest increase in telehealth in 2020. Telehealth comprised a third of total visits to behavioral health specialists. [HHS]
Highlights from 2022 Lodging Technology Study include:
74% of hotels either offer or plan to offer contactless payment
45% plan to add, upgrade, or switch vendors for revenue management (RMS)
36% plan to add, upgrade, or switch vendors for a chatbot solution
30% of IT budgets are allocated for rolling out and implementing new solutions
Restaurant Market Trend Data
From Chain Store Age 1/4/2022 — According to the survey, restaurant operators’ early investment in delivery and mobile ordering has paid off, with 71% relying on delivery for 11% or more of sales and 33% relying on delivery for more than 20% of sales. Sixty-five percent of respondents rely on mobile ordering for 11% or more of sales, and 25% rely on mobile ordering for more than 20% of sales.
To keep up with changing consumer preferences, operators noted that their top areas of investment in 2022 include mobile ordering (54%); delivery services (47%); technology such as new POS digital signage or other in-store tech (45%); and alternative payment methods (37%).
In addition to technological investments, operators are also altering their physical restaurant locations to cater to delivery. While only 15% plan to reduce the number or size of their franchise locations, operators are making other adjustments to their real estate. These include
55% plan to add more space for pick-up;
45% plan to provide additional drive-thru locations; and
43% plan to add an outdoor on-site dining space.
Despite the challenges the restaurant industry has faced since the start of the pandemic, operators have learned to pivot and as a result, 81% of respondents feel optimistic about the future. More than half even feel very optimistic and 47% believe their revenue will increase significantly. This optimism and operators’ planned investment lead to strong credit needs. In fact, 61% of respondents plan to apply for a loan or line of credit within the next year.
This study was conducted among a representative group of 251 restaurant franchise owners and operators across the United States from November 10-22, 2021. The survey was hosted by global research company Engine Insights.
Among customers, 23% are interested in virtual reality that allows people to experience products in a virtual shop; among Millennials, that number jumps to 33%.
21% are interested in live stream shopping where a host demonstrates a product in a live online video; among Millennials, that number jumps to 35%.
Strategy Analytics estimates that the sale of personal service robots will grow about 30 percent year over year, rising from 39 million units in 2020 to 146 million units in 2025.
Livestreaming – Interest in this emerging retail channel is highest among global consumers between the ages of 21 and 34, peaking with the 30–34 age group with 46% having used this medium to make a purchase. As a nation, China is leading with 63% having made a purchase in the last month. Source: Euromonitor International Voice of Consumer: Digital Survey, fielded in March 2021 according to the Voice of the Consumer:Digital Survey.
The Square Consumer Survey was conducted by Wakefield Research among 1,000 nationally representative U.S. adults ages 18+, between October 6th and October 17th, 2021, using an email invitation and an online survey. The data was weighted to ensure reliable and accurate representation of the U.S. adult population, ages 18+. The Square Retail Survey was conducted by Wakefield Research among 500 U.S. retail owners and managers, between October 6th and October 17th, 2021, using an email invitation and an online survey.
Forrester Research — Before we get into 2022, how accurate were we in 2021 predictions? [link]
Terrific article by Olea Kiosks laying out what to consider on self-service kiosk pricing – but first here are some notes we might add
There are informational and transactional kiosks — generally the more complex, the more you can determine an ROI
Bill payment and other currency options — those tend to serve the underserved. People who go into a local government office to pay alimony or utility bill payment for example. Ticketing kiosks for Greyhound support cash. Paper and plastic have pretty clear demarcation lines.
Touchscreens began as 17″ 5:4 formats (also 15s and 19s) but once 22 hit more of them are 16:9 and many are quite large
It used to be the three main cost components for a kiosk was the enclosure, the display/touchscreen and the PC.
Figure 30% over 3 years for extended service and warranty — and yes, it is worth every penny
Onto the article
Want to deploy a self-service kiosk but are curious about the cost? This pricing guide breaks down what to expect.
After deciding to integrate a kiosk program, organizations want to know how much it will cost. To the outsider, this may seem like a simple question. However, there are a lot of factors that go into figuring out the total price.
Kiosks are not a one-size-fits-all product. Companies can pick and choose from various models, customizations, and services. It’s very similar to purchasing a car. Base models come with a standard price tag, but adding any extras—like premium seating, upgraded trim, or a better sound system—will raise the cost considerably. But why do you pay for these added accessories? Much of it depends on the position you want to establish for yourself in the marketplace.
This same philosophy applies to self-service kiosks. Currently, the typical lifecycle of a kiosk is 5-7 years before replacement, however, it really depends on what features and functionality you offer as well as how the technology might be changing the way you do business. What features are must-haves for both you and your target audience? Ideally, a kiosk should:
Match your brand image
Streamline processes, ideally for both the user and the operation
Elevate the user experience
Fit into the environment seamlessly
Be aesthetically pleasing
After careful examination, it’s easy to see that not every company will have the exact same wants or needs. Nor will every business benefit from the same self-service kiosk manufacturer.
This guide is designed to educate you on what to expect when comparing kiosk pricing and how to pick which services suit your organization the best.
Universal Kiosk Designs
At Olea, we have several standard or universal designs to choose from. Each kiosk is built on the foundation of fine details and expert craftsmanship, combined with technologically advanced features to enhance the user experience.
Olea Universal Designs are cost-effective for projects with no time or budget for a custom design. They are built with modular components to allow for solution lifecycle management. We have deployed hundreds, and in some cases thousands, of some of these designs, so we can scale rapidly for production and field deployment.
Many of these standard designs have been modified for a variety of use cases. Because of that, it makes them a great option for large-scale projects that just don’t have the budget for a completely custom solution.
Custom Kiosk Add-Ons and Cost
A kiosk can become anything you imagine. Literally. There are so many customization options available that make it possible to design something truly unique to make your business stand out from the competition.
Some enhancements cost more than others. Why? They require more time and overhead to develop. There might be more components involved, premium materials, or additional testing required. Here are some of the hardware modifications customers ask about:
All kiosks need a cooling system, whether designated for indoor or outdoor use. Types may include an AC unit, fans, or other peripherals designed to maintain a set temperature and withstand the elements.
Some organizations require both indoor and outdoor units simply due to the nature of the facility. For example, a resort in Las Vegas or the Florida coast could benefit from having indoor food and beverage and ticketing kiosks, but they might also want to allow guests to order food and beverage poolside. If the pool is outdoors, they’ll need units that can withstand the temperature fluctuation and if the pool is indoors, they’ll need units that can withstand the humidity and possible splashing that might be experienced in an indoor pool environment. The more complex the cooling system and enclosure, the higher the cost. You can find even more specific information about outdoor kiosk costs and considerations, click here.
All self-service kiosks come equipped with some kind of computer processor. The cost depends on the type of system, size, and capabilities. Going with a lower-cost version may save you money initially, but will you eventually want or need to upgrade to a newer processor? This is something to consider when you are specifying your kiosks.
Consider not only the lifecycle of the hardware but what new capabilities you anticipate the software will require in the future. In fact, the processor required is highly dependent on the software you will be using.
The size, shape, and functionality of the monitor play into the cost. Larger, more modern monitors cost more than smaller, simplified versions. Sizes vary greatly—from 15″ to 55″. Custom sizes and enhancements will increase the price.
In addition, monitors that will be placed outdoors require different lighting capabilities to ensure users can see the screen clearly on both sunny and cloudy days. These units will also require additional considerations as it relates to the kiosk enclosure to protect the monitor against the elements.
Not all kiosks need a printer, it really depends on what you want the unit to do. And there are different types and sizes of printers that can be used depending on what you need to print. Consider your primary usage and current customer behavior to determine which type is right for your company.
Shape and Size
Enclosure upgrades also affect the total price. Similar to a custom home, some sizes, curves, and angles cost more to build. Machines alone can’t make many of the intricate design requests. For example, rounded corners are more time-consuming to make than basic 90-degree angles. These shapes require labor-intensive hand processing, welding, and grinding. While curves and smooth edges can be more aesthetically pleasing, they do add cost to the unit. Also, consider how mobile you want the kiosk to be. In several instances, clients needed to move kiosks around in the field due to traffic being greater or less than anticipated at certain locations. If relocations are necessary, they might require kits from Olea, engineering support, or other support to ensure the relocation is clean.
Other add-ons or design inputs that will increase the total price:
Upgraded hardware security features like doors, locks, and brackets
Network connection requirements and security features
UV-C sanitizing solutions
Cameras and requirements for lights
Custom device mounts
How the Services You Need Affect the Cost
The price doesn’t stop at just the kiosk itself. While additional specific services add to the cost, they also add value. With decades of experience working with large volume customers, Olea has learned a great deal about the typical challenges experienced deploying self-service kiosks, and, as a result, it can incorporate these value-added services.
For many organizations, these services are necessary, regardless of who performs them. But you have to decide if it’s in your organization’s best interest to bring these items in-house or if you want to focus on your core business and have your kiosk provider extend their intricate knowledge and also provide these services. Here are some examples:
Ongoing Design and Engineering
Making any changes to the enclosure or hardware system requires an engineering team to design and manage for lifecycle and potential retrofits. In addition to managing UL and other regulatory requirements, hardware and design changes need to be documented so there is a record of all versions deployed to account for network and technology upgrades.
You don’t deploy kiosks in a bubble. There are constant changes with credit card processing requirements, security updates for software and hardware, printers, and hardware that goes end-of-life. You have to be able to account for these things in your succession plan.
Most mid-size companies don’t have an in-house department to handle these needs, nor do they want to establish one. They would rather focus on their core business. Choosing an all-in-one kiosk provider that is capable of design and engineering ensures the same team is always there to troubleshoot and update your units. While providing these services increases the cost to some extent, managing this up-front is typically more cost-effective than managing it after the fact. It’s the pay-now or pay-later scenario and when you defer those costs, it typically ends up costing you more.
For example, let’s say you chose the lowest cost scanning device, but when you deploy it, guests frequently have to make multiple attempts to scan and it ends up increasing guest time at the kiosk. This results in a less-than-satisfactory experience. At that point, not only have your sacrificed customer satisfaction and loyalty, which have hard and soft costs, but you may also need to retrofit the units with a better quality scanning device. It’s far easier and more cost-effective to deploy the right equipment initially.
While using contract manufacturing might make sense for some organizations, it really depends on the total statement of work because it can create challenges for managing end-of-life or technology upgrades.
For organizations that have a steady requirement of kiosks, version documentation is critical to ensure long-term operation and that all kiosks can be retrofitted should the need arise.
Recent supply chain issues have resulted in many organizations wanting to have their manufacturing completed in the United States. This brings significant benefits in managing lead times and logistics. Olea manufactures and assembles all of its products at its facilities in Los Angeles, CA.
Dedicated Customer Experience Team
At Olea, customers with a steady requirement for kiosks are provided a dedicated team of project managers that enable additional value-added services. A dedicated customer experience (CX) team member will guide you through the kiosk process, from design to installation and beyond. We have found that providing this kind of resource ensures that both Olea and customer responsibilities are on time and on track.
From time to time, our customers are presented with new opportunities to expand their business. This dedicated CX team member also enables Olea to manage special requests and the potential for change orders in the dynamic world that we know today. If your business model has a need for flexibility and agility, this is something to consider.
Supply Chain Management
Olea has long-standing relationships with device manufacturers from printers, PCs, monitors, cameras, etc. because we’ve been doing this for decades.
Hardware doesn’t last forever. Manufacturers continually introduce new printers, monitors, processors, and motherboards. What may work today might not serve you well tomorrow. Upgrading this equipment and figuring out compatibility can take time.
Olea maintains a robust hardware library because we work with a variety of industries and high-volume clients. Because of our relationships, our team has access to new products and technology and continuously vets these devices to ensure a high-quality product to reduce field failures. While this might add some cost for those buying kiosks, many customers rely on Olea’s knowledge and relationships to manage this over having their own dedicated resources.
Warranty, Support, and Field Services
Warranty, field support, and maintenance are other cost considerations. Because kiosks are first-line sales for many organizations (theaters, amusement parks, stadiums, etc.), 24/7 support is critical for the revenue stream. Many of these customers will also purchase spares, extended warranties, and support to ensure little to no impact on their business. Warranty and support can be customized to fit your business model.
While some larger companies have the capability to handle this on their own, most mid-size businesses would rather let a professional do it for them.
Depending on your industry, your kiosks may need to meet specific regulatory requirements. Ensuring UL or ADA compliance is complex.
For some customers, Olea maintains the UL mark on their behalf. As hardware items are upgraded over time, Olea works with UL to maintain and update the UL documentation and track all variations in the field.
The Olea integration team assembles the various configurations while maintaining quality standards and cycling products according to the master schedule to meet all client orders in the system. This also allows the integration team to receive updates from Engineering and provide feedback and /or suggestions to engineering for design improvement.
While all product goes through QA, customized inspection and quality routines can be added to meet specific client needs. For some clients, this includes software installation and testing routines performed collectively with the client.
Shipping direct to the site is a benefit not all manufacturers will provide. Olea is able to provide customized shipping routines along with custom packaging and labeling. In addition to providing serial tracking, Olea can also provide storage of finished goods and ship direct. For some organizations, this provides tremendous value as it eliminates costly additional transportation, helps improve time to deployment, and reduces environmental impact.
How Much Does an Olea Indoor Kiosk Cost?
After reading this far, you probably still want a more tangible idea of how much an indoor kiosk from Olea costs. A reasonable ballpark estimate is anywhere between $2500 to $13K, depending on the types and numbers of peripherals used.
Remember that not every company has the same kiosk requirements. You might not need all the bells and whistles and service requirements. The right self-service solution should complement your organization and your business model. We will wholeheartedly admit that if you’re looking for the lowest cost provider, we are probably not the right partner for you. If you’re looking for a high-quality, consultative manufacturing partner, then we should talk.
A Kiosk to Meet the Needs of Your Organization
Olea makes high-quality, durable, and aesthetically-pleasing kiosks for all industries. Our clients are sophisticated and know what they want from a self-service solution. They also understand they don’t want to allocate resources to manage them. As an all-in-one kiosk manufacturer, we take care of all the on-site and behind-the-scenes work so you can focus on growing your core business. Ready to learn more? Contact us to discuss self-service kiosk pricing with our experts.